@opencx/mcp 1.15.25 → 1.15.27

package/dist/schema.d.ts

@@ -471,6 +471,30 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/chat/sessions/{session_id}/sub-status": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        /**
+         * Set the custom status of a chat session
+         * @description Apply a custom status (see GET /custom-statuses) to the session. The session moves to the custom status's built-in parent: an open-parented status reopens a closed session, a closed-parented one closes it, with the same side effects as the dashboard (timeline events, ticketing-system sync, workflow triggers). Replaces any custom status already on the session.
+         */
+        put: operations["setChatSessionSubStatus"];
+        post?: never;
+        /**
+         * Clear the custom status of a chat session
+         * @description Remove the custom status from the session. The built-in status (open / closed_resolved / closed_unresolved) is left exactly as it is, so clearing on a closed session does not reopen or re-close it. To change the built-in status use PATCH /chat/sessions/{session_id}.
+         */
+        delete: operations["clearChatSessionSubStatus"];
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/chat/sessions/{session_id}/send": {
         parameters: {
             query?: never;
@@ -1905,6 +1929,82 @@ export interface paths {
         patch: operations["updateMacro"];
         trace?: never;
     };
+    "/skills": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List skills
+         * @description List every routing skill defined for the organization, newest first. Skills power skills-based routing: a session carries required skills (set by the "Assign Skills to Ticket" workflow action) and, when a team-assign action runs with skill-based routing enabled, only agents holding every required skill are eligible. Session skills are not writable through the API.
+         */
+        get: operations["listSkills"];
+        put?: never;
+        /**
+         * Create a skill
+         * @description Create a routing skill. Names are unique per organization, case-insensitively (400 on conflict). The description is what workflow steps see in the `{{routingSkills}}` variable when an AI step decides which skills a session needs, so write it as the condition under which the skill applies.
+         */
+        post: operations["createSkill"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/skills/{skill_id}": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get a skill
+         * @description Get a single routing skill by ID.
+         */
+        get: operations["getSkill"];
+        put?: never;
+        post?: never;
+        /**
+         * Delete a skill
+         * @description Delete a routing skill. Agents and sessions that referenced it simply stop requiring / holding it — references are dropped at read time.
+         */
+        delete: operations["deleteSkill"];
+        options?: never;
+        head?: never;
+        /**
+         * Update a skill
+         * @description Rename a routing skill and/or change its description. Renaming is safe: agents and sessions reference skills by ID. 400 if the new name already exists (case-insensitive).
+         */
+        patch: operations["updateSkill"];
+        trace?: never;
+    };
+    "/skills/users/{user_id}": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get an agent's skills
+         * @description List the routing skills an organization member holds. Skills deleted after assignment are omitted. 404 if the user is not a member of the organization.
+         */
+        get: operations["getUserSkills"];
+        /**
+         * Replace an agent's skills
+         * @description Replace the full set of routing skills an organization member holds (skills not in `skill_ids` are removed). 400 if any ID is not a skill of this organization; 404 if the user is not a member. Returns the resolved skills now assigned.
+         */
+        put: operations["setUserSkills"];
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/handoff-analytics/events": {
         parameters: {
             query?: never;
@@ -2237,6 +2337,58 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/custom-statuses": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List custom statuses
+         * @description List every custom session status defined for your organization. A custom status refines one of the built-in statuses (open, closed_resolved, closed_unresolved) with an agent-facing name and optional customer-facing label, color, and icon. A session carries at most one custom status in its `sub_status_id`; use this list to resolve that id to a name.
+         */
+        get: operations["listCustomStatuses"];
+        put?: never;
+        /**
+         * Create a custom status
+         * @description Create a custom session status under one of the built-in statuses. Names are unique per organization. Once created, apply it to a session with `PUT /chat/sessions/{session_id}/sub-status`.
+         */
+        post: operations["createCustomStatus"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/custom-statuses/{id}": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get a custom status
+         * @description Fetch one custom session status by id.
+         */
+        get: operations["getCustomStatus"];
+        put?: never;
+        post?: never;
+        /**
+         * Delete a custom status
+         * @description Delete a custom status. Sessions that carried it fall back to their built-in status (`sub_status_id` becomes null); their timeline history keeps the id.
+         */
+        delete: operations["deleteCustomStatus"];
+        options?: never;
+        head?: never;
+        /**
+         * Update a custom status
+         * @description Update any subset of a custom status. Omitted fields are left unchanged; the nullable display fields accept null to clear them. Sessions already carrying this status keep it.
+         */
+        patch: operations["updateCustomStatus"];
+        trace?: never;
+    };
     "/workflows/definitions": {
         parameters: {
             query?: never;
@@ -3271,6 +3423,50 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/sequences/{sequenceId}/contacts/{contactId}/steps/{stepIndex}/preview": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * What one person will get at one step, rendered
+         * @description Rendered by the same code the send path runs: the step's template filled in for this person, their personalization if they have one, or — once the step went out — the send record of what they actually received. A blocked render names the reason the person would park (missing data, an unsendable value, an unreadable template).
+         */
+        get: operations["previewSequenceStepForContact"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/sequences/{sequenceId}/contacts/{contactId}/steps/{stepIndex}/personalization": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        /**
+         * Hand-write one step for one person
+         * @description Stores a rendered snapshot the sequence sends to this person INSTEAD of the step: email as subject + html (text derived when omitted), a voice call brief, or literal slot values on the step's own WhatsApp template. Only for steps the person has not reached. A person parked on this step for missing data is released — the snapshot has no holes. Editing the step later never touches it; clear it to go back to the template.
+         */
+        put: operations["setSequenceStepPersonalization"];
+        post?: never;
+        /**
+         * Remove a person's hand-written step — back to the template
+         * @description Idempotent: nothing to clear returns cleared=false, never an error.
+         */
+        delete: operations["clearSequenceStepPersonalization"];
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/sequences/{sequenceId}/contacts/{contactId}/include": {
         parameters: {
             query?: never;
@@ -5319,7 +5515,7 @@ export interface paths {
         };
         /**
          * Search connected orgs with health signals (paginated)
-         * @description Find, filter, sort and page through the calling partner's connected orgs (its customers), each with the health signals the Partner Admin console shows: `health.status` — `new` (connected < 7 days, no sessions yet), `setup_incomplete` (no knowledge sources and no actions), `inactive` (no session in the last 30 days), `healthy` (everything else) — plus `members`, `data_sources`, `has_ai_training`, `has_actions`, `sessions_30d`, `total_sessions`, `last_session_at`, and per-channel connected flags (`chat`, `email`, `whatsapp`, `voice`). `q` matches name or external_id; `status`, `tags` and `channels` are comma-separated (tags match ANY, channels match ALL); `has_ai` / `has_actions` are 'true' / 'false'. Max 100 rows per page (`limit`/`offset`); `total` is the filtered count. For volume, quality and behaviour beyond these signals use `runPartnerAnalyticsQuery`; for the full id → name roster use `listPartnerOrgs`. Only available to partner admin organizations (403 otherwise).
+         * @description Find, filter, sort and page through the calling partner's connected orgs (its customers), each with the health signals the Partner Admin console shows: `health.status` — `new` (connected < 7 days, no sessions yet), `setup_incomplete` (no knowledge sources and no actions), `inactive` (no session in the last 30 days), `healthy` (everything else) — plus `members`, `data_sources`, `has_ai_training`, `has_actions`, `sessions_30d`, `total_sessions`, `last_session_at`, and per-channel connected flags (`chat`, `email`, `whatsapp`, `instagram`, `messenger`, `sms`, `voice`). `q` matches name or external_id; `status`, `tags`, `channels` and `addons` are comma-separated (tags match ANY, channels and add-ons match ALL; add-ons are `fareharbor`, `shopify`, `jira`); `has_ai` / `has_actions` are 'true' / 'false'; `archived=only` lists the partner's archived orgs, which are hidden unless asked for. Max 100 rows per page (`limit`/`offset`); `total` is the filtered count. For volume, quality and behaviour beyond these signals use `runPartnerAnalyticsQuery`; for the full id → name roster use `listPartnerOrgs`. Only available to partner admin organizations (403 otherwise).
          */
         get: operations["searchPartnerOrgs"];
         put?: never;
@@ -5493,7 +5689,7 @@ export interface paths {
         put?: never;
         /**
          * Create an AI reply template
-         * @description Create a reply template (Salesforce v2 integration only). The organization's first template becomes the default automatically; `is_default: true` on a later one moves the default atomically. Template HTML. Put {{content}} where the AI agent's reply goes (anything above is the greeting, anything below the signature); without it the template is appended below the reply. Variables: system objects {{contact.full_name}} / {{contact.first_name}} / {{contact.email}} / {{session.number}} / {{session.language}} / {{org.name}} (HTML-escaped) and any session attribute such as {{sf_case_Regards__c}} (inserted raw — Salesforce formula fields hold HTML fragments — then sanitized). {{#if sf_case_Language__c == "de"}}…{{else}}…{{/if}} conditions are supported. Scripts, handlers and non-https images are stripped; {{content}} may appear at most once. Optional `rules` (ANDed attribute/tag conditions) make the template pick itself for matching sessions; the first matching rule-bearing template in creation order wins, otherwise the default.
+         * @description Create a reply template (Salesforce v2 integration only). The organization's first template becomes the default automatically; `is_default: true` on a later one moves the default atomically. Template HTML. Put {{content}} where the AI agent's reply goes (anything above is the greeting, anything below the signature); without it the template is appended below the reply. Variables: system objects {{contact.full_name}} / {{contact.first_name}} / {{contact.email}} / {{session.number}} / {{session.language}} / {{org.name}} (HTML-escaped) and any session attribute such as {{sf_case_Regards__c}} (inserted raw — Salesforce formula fields hold HTML fragments — then sanitized). {{#if sf_case_Language__c == "de"}}…{{else}}…{{/if}} conditions are supported. Scripts, handlers and non-https images are stripped; {{content}} may appear at most once. Optional `rules` (ANDed attribute/tag conditions) make the template pick itself for matching sessions; the first matching rule-bearing template in creation order wins, otherwise the default. Optional `from_address` / `to_address` set the From and To of the autopilot email per session: a literal address, a {{session attribute}} (e.g. {{sf_case_LatestPOSEmail__c}} as From, {{reservation_email}} as To) or an {{#if …}} branch. Each is used only when it resolves to an email address on that session; otherwise the From stays Salesforce's default sender and the To stays the Case contact. A literal that is not an email address is rejected with 400. Combine with `rules` to use different addresses for different sessions.
          */
         post: operations["createSalesforceAiReplyTemplate"];
         delete?: never;
@@ -5521,7 +5717,7 @@ export interface paths {
         head?: never;
         /**
          * Update an AI reply template
-         * @description Partially update a reply template: name, template_html, is_default (true moves the default onto it), rules (null clears them). Template HTML. Put {{content}} where the AI agent's reply goes (anything above is the greeting, anything below the signature); without it the template is appended below the reply. Variables: system objects {{contact.full_name}} / {{contact.first_name}} / {{contact.email}} / {{session.number}} / {{session.language}} / {{org.name}} (HTML-escaped) and any session attribute such as {{sf_case_Regards__c}} (inserted raw — Salesforce formula fields hold HTML fragments — then sanitized). {{#if sf_case_Language__c == "de"}}…{{else}}…{{/if}} conditions are supported. Scripts, handlers and non-https images are stripped; {{content}} may appear at most once.
+         * @description Partially update a reply template: name, template_html, is_default (true moves the default onto it), rules (null clears them), from_address / to_address (null clears them). Template HTML. Put {{content}} where the AI agent's reply goes (anything above is the greeting, anything below the signature); without it the template is appended below the reply. Variables: system objects {{contact.full_name}} / {{contact.first_name}} / {{contact.email}} / {{session.number}} / {{session.language}} / {{org.name}} (HTML-escaped) and any session attribute such as {{sf_case_Regards__c}} (inserted raw — Salesforce formula fields hold HTML fragments — then sanitized). {{#if sf_case_Language__c == "de"}}…{{else}}…{{/if}} conditions are supported. Scripts, handlers and non-https images are stripped; {{content}} may appear at most once. Optional `from_address` / `to_address` set the From and To of the autopilot email per session: a literal address, a {{session attribute}} (e.g. {{sf_case_LatestPOSEmail__c}} as From, {{reservation_email}} as To) or an {{#if …}} branch. Each is used only when it resolves to an email address on that session; otherwise the From stays Salesforce's default sender and the To stays the Case contact. A literal that is not an email address is rejected with 400. Combine with `rules` to use different addresses for different sessions.
          */
         patch: operations["updateSalesforceAiReplyTemplate"];
         trace?: never;
@@ -5537,7 +5733,7 @@ export interface paths {
         put?: never;
         /**
          * Preview an AI reply template
-         * @description Render a template (saved or not) exactly as the AI agent would send it, against a real session of the organization: the session with `session_number`, else the most recent Salesforce-linked session, else an empty context. Returns the rendered HTML and text, the session used, and the variables that came out empty. Requires the write scope because it resolves real contact data.
+         * @description Render a template (saved or not) exactly as the AI agent would send it, against a real session of the organization: the session with `session_number`, else the most recent Salesforce-linked session, else an empty context. Returns the rendered HTML and text, the session used, the variables that came out empty, and — when `from_address` / `to_address` are passed — the From and To the AI would use on that session (null = the default applies). Requires the write scope because it resolves real contact data.
          */
         post: operations["previewSalesforceAiReplyTemplate"];
         delete?: never;
@@ -5821,16 +6017,28 @@ export interface components {
             template_html: string;
             is_default?: boolean;
             rules?: components["schemas"]["SalesforceReplyTemplateRules"] | null;
+            /** @description From address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{sf_case_LatestPOSEmail__c}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise Salesforce's default sender applies. Empty or null clears it. */
+            from_address?: string | null;
+            /** @description To address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{reservation_email}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise the Case contact's address applies. Empty or null clears it. */
+            to_address?: string | null;
         };
         UpdateSalesforceAiReplyTemplateDto: {
             name?: string;
             template_html?: string;
             is_default?: boolean;
             rules?: components["schemas"]["SalesforceReplyTemplateRules"] | null;
+            /** @description From address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{sf_case_LatestPOSEmail__c}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise Salesforce's default sender applies. Empty or null clears it. */
+            from_address?: string | null;
+            /** @description To address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{reservation_email}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise the Case contact's address applies. Empty or null clears it. */
+            to_address?: string | null;
         };
         PreviewSalesforceAiReplyTemplateDto: {
             template_html: string;
             session_number?: number;
+            /** @description From address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{sf_case_LatestPOSEmail__c}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise Salesforce's default sender applies. Empty or null clears it. */
+            from_address?: string | null;
+            /** @description To address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{reservation_email}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise the Case contact's address applies. Empty or null clears it. */
+            to_address?: string | null;
         };
         CreateSlaPolicyDto: {
             name: string;
@@ -6099,6 +6307,28 @@ export interface components {
             /** @description Only needed when the org has more than one WABA; otherwise resolved. */
             waba_id?: string;
         };
+        SetSequenceStepPersonalizationDto: {
+            content: {
+                /** @constant */
+                type: "email";
+                subject: string;
+                html: string;
+                /** @description Plain-text alternative. Derived from html when omitted. */
+                text?: string;
+            } | {
+                /** @constant */
+                type: "voice_call";
+                extra_instructions: string | null;
+            } | {
+                /** @constant */
+                type: "whatsapp_template";
+                template_name: string;
+                template_language: string;
+                values: {
+                    [key: string]: string;
+                };
+            };
+        };
         ExitSequenceContactDto: {
             /** Format: uuid */
             contact_id?: string;
@@ -6377,7 +6607,7 @@ export interface components {
                     type: "email";
                     subject: string;
                     html: string;
-                    text: string;
+                    text?: string;
                     /** @default {} */
                     variables: {
                         [key: string]: {
@@ -6494,6 +6724,17 @@ export interface components {
             tlds?: ("com" | "org")[];
             limit?: number;
         };
+        CreateSkillDto: {
+            name: string;
+            description?: string | null;
+        };
+        UpdateSkillDto: {
+            name?: string;
+            description?: string | null;
+        };
+        UpdateUserSkillsDto: {
+            skill_ids: string[];
+        };
         EditArticleDto: {
             title: string;
             content_markdown?: string;
@@ -7055,8 +7296,10 @@ export interface components {
                 };
                 /** @description Filter by channels (web, email, whatsapp, phone_voice, sms, slack, etc.) */
                 channels?: components["schemas"]["SessionChannel"][];
-                /** @description Filter by status codes (0 = open, 1 = closed_resolved, 2 = closed_unresolved, or custom status IDs) */
+                /** @description Filter by built-in status codes (0 = open, 1 = closed_resolved, 2 = closed_unresolved) */
                 status?: number[];
+                /** @description Filter by custom status ids (sessions whose `sub_status_id` is any of these). Ids come from GET /custom-statuses. An empty array applies no filter, like the other array filters here. */
+                sub_status_ids?: string[];
                 /** @description Filter by AI closure type (e.g. "handed_off", "resolved", "no_resolution") */
                 ai_closure?: ("assumed_resolved" | "handed_off" | "resolved")[];
                 /** @description Filter by customer sentiment (angry, happy, neutral) */
@@ -7197,6 +7440,44 @@ export interface components {
                 end_time: string;
             }[];
         };
+        CreateCustomStatusDto: {
+            /** @description Internal name shown to agents in the inbox (unique per organization, 1-100 chars) */
+            name: string;
+            /** @description Internal note for agents on when to use this status. Never shown to customers. */
+            description?: string;
+            /**
+             * @description Built-in status this custom status refines: "open", "closed_resolved", or "closed_unresolved". Applying the custom status to a session moves the session to this built-in status, so an "open"-parented status reopens a closed session and a "closed_*"-parented one closes it.
+             * @enum {string}
+             */
+            parent_status: "closed_resolved" | "closed_unresolved" | "open";
+            /** @description Customer-facing label (max 100 chars). Falls back to `name` when omitted. */
+            display_name?: string;
+            /** @description Customer-facing explanation. No fallback: when omitted, customers see no description. */
+            display_description?: string;
+            /** @description Badge color as #RRGGBB. Omit to inherit the parent status color. */
+            color?: string;
+            /** @description Inline SVG markup for the badge icon (sanitized server-side, max 10,000 chars). Omit for the default icon. */
+            icon?: string;
+        };
+        UpdateCustomStatusPublicDto: {
+            /** @description Internal name shown to agents (unique per organization, 1-100 chars) */
+            name?: string;
+            /** @description Internal note for agents on when to use this status */
+            description?: string;
+            /**
+             * @description Built-in status this custom status refines: "open", "closed_resolved", or "closed_unresolved". Applying the custom status to a session moves the session to this built-in status, so an "open"-parented status reopens a closed session and a "closed_*"-parented one closes it. Moving a status across the open/closed boundary drops its ticketing-system stage mappings.
+             * @enum {string}
+             */
+            parent_status?: "closed_resolved" | "closed_unresolved" | "open";
+            /** @description Customer-facing label (max 100 chars). null clears it back to `name`; omit to leave unchanged. */
+            display_name?: string | null;
+            /** @description Customer-facing explanation. null clears it; omit to leave unchanged. */
+            display_description?: string | null;
+            /** @description Badge color as #RRGGBB. null restores the parent status color; omit to leave unchanged. */
+            color?: string | null;
+            /** @description Inline SVG markup for the badge icon. null restores the default icon; omit to leave unchanged. */
+            icon?: string | null;
+        };
         CreateWorkflowPublicInput: {
             /** @description Workflow name */
             name: string;
@@ -7267,6 +7548,11 @@ export interface components {
             type?: "inbound" | "outbound";
             /** @description Voice ID from the /phone/voices endpoint. Omit for default voice. */
             voice_id?: string | null;
+            /**
+             * @description Voice provider returned by the /phone/voices endpoint. It is inferred from voice_id when omitted.
+             * @enum {string}
+             */
+            tts_provider?: "elevenlabs" | "cartesia";
             /** @description ISO-639-1 language codes the agent should speak. A subset of {en, es, fr, de, hi, ru, pt, ja, it, nl} can be combined freely. Any other code (e.g. "ar", "tr", "zh") must be the only entry; Arabic accepts dialect tags such as "ar-SA". */
             language?: string[];
             /** @description What the agent says when it picks up (default: "Hello?") */
@@ -7296,6 +7582,11 @@ export interface components {
             type?: "inbound" | "outbound";
             /** @description Voice ID from the /phone/voices endpoint. Omit for default voice. */
             voice_id?: string | null;
+            /**
+             * @description Voice provider returned by the /phone/voices endpoint. It is inferred from voice_id when omitted.
+             * @enum {string}
+             */
+            tts_provider?: "elevenlabs" | "cartesia";
             /** @description ISO-639-1 language codes the agent should speak. A subset of {en, es, fr, de, hi, ru, pt, ja, it, nl} can be combined freely. Any other code (e.g. "ar", "tr", "zh") must be the only entry; Arabic accepts dialect tags such as "ar-SA". */
             language?: string[];
             /** @description What the agent says when it picks up (default: "Hello?") */
@@ -7556,6 +7847,13 @@ export interface components {
             /** @description Additional context about the situation */
             context?: string;
         };
+        SetChatSessionSubStatusInput: {
+            /**
+             * Format: uuid
+             * @description Id of the custom status to apply, from GET /custom-statuses
+             */
+            sub_status_id: string;
+        };
         InvestigateSessionDebugInput: {
             /**
              * Format: uuid
@@ -8351,6 +8649,10 @@ export interface components {
             template_html: string;
             is_default: boolean;
             rules: components["schemas"]["SalesforceReplyTemplateRules"] | null;
+            /** @description From address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{sf_case_LatestPOSEmail__c}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise Salesforce's default sender applies. Empty or null clears it. */
+            from_address: string | null;
+            /** @description To address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{reservation_email}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise the Case contact's address applies. Empty or null clears it. */
+            to_address: string | null;
             /** Format: date-time */
             created_at: string;
             /** Format: date-time */
@@ -8364,6 +8666,8 @@ export interface components {
             text: string;
             session_number: number | null;
             missing_variables: string[];
+            from_address: string | null;
+            to_address: string | null;
         };
         ContactsFilter: {
             /** @constant */
@@ -8538,6 +8842,22 @@ export interface components {
                 customDataKeys?: string[];
             }[];
         };
+        CustomSessionStatusDto: {
+            id: string;
+            org_id: string;
+            name: string;
+            description: string | null;
+            display_name: string | null;
+            display_description: string | null;
+            color: string | null;
+            icon: string | null;
+            /** @enum {string} */
+            parent_status: "closed_resolved" | "closed_unresolved" | "open";
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+        };
         StructuredFieldSystemOptionDto: {
             value: string;
             label: string;
@@ -8918,11 +9238,15 @@ export interface components {
             stt_keyterms: string[];
             stt_model: ("deepgram/flux-general" | "deepgram/nova-3" | "deepgram/nova-3-medical" | "cartesia/ink-whisper" | "elevenlabs/scribe_v2_realtime" | "xai/stt-1" | "assemblyai/universal-3-5-pro" | "speechmatics/enhanced" | "google/gemini-3.5-transcribe-live" | "soniox/stt-rt-v5") | null;
             tts_speed_pct: number | null;
+            /** @enum {string} */
+            tts_provider: "elevenlabs" | "cartesia";
             failover_transfer_destination_id: string | null;
             /** @description Transfer destinations the agent may transfer to (`transfer_call` targets). */
             transfer_destination_ids: string[];
         };
         PhoneAgentVoiceDto: {
+            /** @enum {string} */
+            provider: "elevenlabs" | "cartesia";
             voice_id: string;
             name: string;
             labels: {
@@ -8935,6 +9259,7 @@ export interface components {
             };
             description: string | null;
             preview_url: string | null;
+            default_speed_pct: number | null;
         };
         KnowledgeSourceTreeItemDto: {
             id: string;
@@ -9275,6 +9600,108 @@ export interface components {
             /** @description Effectively always false on create: Meta review takes minutes to hours. Reference it from a step now — a pending template does not block launch; sends start the moment it clears. */
             sendable: boolean;
         };
+        SequenceStepPersonalizationDto: {
+            step_index: number;
+            content: ({
+                /** @constant */
+                type: "email";
+                subject: string;
+                html: string;
+                text: string;
+            } | {
+                /** @constant */
+                type: "voice_call";
+                extra_instructions: string | null;
+            } | {
+                /** @constant */
+                type: "whatsapp_template";
+                template_name: string;
+                template_language: string;
+                values: {
+                    [key: string]: string;
+                };
+            }) | null;
+            edited_at: string | null;
+            edited_by: number | null;
+            stale: boolean;
+            unreadable: boolean;
+        };
+        SetSequenceStepPersonalizationOutputDto: {
+            personalization: components["schemas"]["SequenceStepPersonalizationDto"];
+            unparked: boolean;
+            armed: boolean;
+        };
+        ClearSequenceStepPersonalizationOutputDto: {
+            cleared: boolean;
+        };
+        SequenceStepPreviewDto: {
+            step_index: number;
+            /** @enum {string} */
+            channel: "whatsapp" | "voice" | "email";
+            /** @enum {string} */
+            source: "template" | "personalized" | "sent";
+            stale_personalization: boolean;
+            sender_id: string | null;
+            editable: boolean;
+            journey: {
+                step_index: number;
+                channel: string;
+                /** @enum {string} */
+                state: "not_reached" | "waiting" | "parked" | "deferred" | "skipped" | "sent" | "delivered" | "read" | "replied" | "answered" | "no_answer" | "busy" | "failed";
+                at: string | null;
+                session_id: string | null;
+                session_ticket_number: number | null;
+                reason?: string;
+            };
+            render: {
+                /** @constant */
+                status: "rendered";
+                content: {
+                    /** @constant */
+                    type: "email";
+                    subject: string;
+                    html: string;
+                    text: string;
+                } | {
+                    /** @constant */
+                    type: "voice_call";
+                    extra_instructions: string | null;
+                } | {
+                    /** @constant */
+                    type: "whatsapp_template";
+                    template_name: string;
+                    template_language: string;
+                    values: {
+                        [key: string]: string;
+                    };
+                    rendered_text: string | null;
+                };
+            } | {
+                /** @constant */
+                status: "needs_data";
+                missing: {
+                    [key: string]: string;
+                };
+            } | {
+                /** @constant */
+                status: "unsendable_person";
+                invalid: {
+                    [key: string]: string;
+                };
+            } | {
+                /** @constant */
+                status: "too_long";
+                length: number;
+                max: number;
+            } | {
+                /** @constant */
+                status: "template_unavailable";
+                detail: string;
+            } | {
+                /** @constant */
+                status: "send_record_unreadable";
+            };
+        };
         ListSequenceContactsDto: {
             contacts: {
                 /** Format: uuid */
@@ -9323,6 +9750,7 @@ export interface components {
                     session_ticket_number: number | null;
                     reason?: string;
                 }[];
+                personalized_steps: number;
                 /** Format: date-time */
                 created_at: string;
                 /** Format: date-time */
@@ -9374,6 +9802,7 @@ export interface components {
                 session_ticket_number: number | null;
                 reason?: string;
             }[];
+            personalized_steps: number;
             /** Format: date-time */
             created_at: string;
             /** Format: date-time */
@@ -9434,6 +9863,7 @@ export interface components {
             } | null;
             next_eligible_at: string | null;
             next_channel: string | null;
+            personalizations: components["schemas"]["SequenceStepPersonalizationDto"][];
         };
         ExitSequenceContactOutputDto: {
             /** @enum {string} */
@@ -9963,13 +10393,24 @@ export interface components {
                 };
             };
         };
-        CustomTrainingDirectoriesDto: {
+        SkillDto: {
+            /** Format: uuid */
             id: string;
-            name: string;
             org_id: string;
-            /** @description Parent folder id; null for a top-level folder. */
-            parent_id: string | null;
-        };
+            name: string;
+            description: string | null;
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+        };
+        CustomTrainingDirectoriesDto: {
+            id: string;
+            name: string;
+            org_id: string;
+            /** @description Parent folder id; null for a top-level folder. */
+            parent_id: string | null;
+        };
         SalesforceCrmContactDetailsDto: {
             id: string;
             salesforce_record_id: string;
@@ -10945,6 +11386,8 @@ export interface components {
             id: string;
             /** @enum {string} */
             status: "open" | "closed_resolved" | "closed_unresolved";
+            /** @description Id of the custom status refining `status`, or null when only the built-in status applies. Resolve it with GET /custom-statuses. */
+            sub_status_id: string | null;
             ai_closure_type: ("assumed_resolved" | "handed_off" | "resolved") | null;
             sentiment: ("angry" | "happy" | "neutral") | null;
             /** @description AI-generated summary of the conversation. Populated for both AI-resolved and handed-off sessions once the session has been summarized; null otherwise. */
@@ -12316,7 +12759,7 @@ export interface components {
             /** Format: email */
             email: string;
             avatar_url?: string | null;
-            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
+            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
         };
         OrgUserDetail: {
             id: number;
@@ -12325,7 +12768,7 @@ export interface components {
             /** Format: email */
             email: string;
             avatar_url?: string | null;
-            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
+            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "sessions-create:write" | "sessions-sub-sessions:write" | "contacts:read" | "contacts:write" | "companies:read" | "companies:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "workflows:execute" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "settings:read" | "settings:write" | "settings-general:read" | "settings-general:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-structured-fields:read" | "settings-structured-fields:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-email-fleet:read" | "settings-email-fleet:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-custom-statuses:read" | "settings-custom-statuses:write" | "settings-availability-statuses:read" | "settings-availability-statuses:write" | "settings-personal-profile:read" | "settings-personal-profile:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
             teams: {
                 group: components["schemas"]["GroupDto"];
                 is_user_available_on_group: boolean;
@@ -12496,6 +12939,9 @@ export interface components {
                 chat: boolean;
                 email: boolean;
                 whatsapp: boolean;
+                instagram: boolean;
+                messenger: boolean;
+                sms: boolean;
                 voice: boolean;
             };
         };
@@ -12738,6 +13184,9 @@ export interface components {
         }[];
         ListEmailTemplatesOutput: components["schemas"]["EmailTemplateDto"][];
         ListMacrosOutput: components["schemas"]["SavedReplyDto"][];
+        ListSkillsOutput: components["schemas"]["SkillDto"][];
+        GetUserSkillsOutput: components["schemas"]["SkillDto"][];
+        SetUserSkillsOutput: components["schemas"]["SkillDto"][];
         ListHandoffEventsOutput: {
             items: {
                 session_id: string;
@@ -12766,6 +13215,10 @@ export interface components {
             enabled: boolean;
         };
         ListTagCategoriesOutput: components["schemas"]["TagCategoryPublicResponseDto"][];
+        ListCustomStatusesOutput: components["schemas"]["CustomSessionStatusDto"][];
+        DeleteCustomStatusOutput: {
+            message: string;
+        };
         ListWorkflowsOutput: components["schemas"]["WorkflowPublicResponseDto"][];
         DeleteWorkflowOutput: {
             success: boolean;
@@ -13854,6 +14307,74 @@ export interface operations {
             };
         };
     };
+    setChatSessionSubStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The unique identifier of the chat session */
+                session_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["SetChatSessionSubStatusInput"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["GetChatSessionOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    clearChatSessionSubStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The unique identifier of the chat session */
+                session_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["GetChatSessionOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     sendMessage: {
         parameters: {
             query?: never;
@@ -17022,18 +17543,9 @@ export interface operations {
             };
         };
     };
-    listHandoffEvents: {
+    listSkills: {
         parameters: {
-            query?: {
-                /** @description Pagination cursor from a previous response */
-                cursor?: string;
-                /** @description Only return handoffs that include this reason */
-                reason?: "ai_implied_handoff" | "based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance";
-                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
-                start_date?: string;
-                /** @description End date in ISO 8601 format (defaults to now) */
-                end_date?: string;
-            };
+            query?: never;
             header?: never;
             path?: never;
             cookie?: never;
@@ -17046,7 +17558,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["ListHandoffEventsOutput"];
+                    "application/json": components["schemas"]["ListSkillsOutput"];
                 };
             };
             /** @description Internal Server Error */
@@ -17060,29 +17572,26 @@ export interface operations {
             };
         };
     };
-    getHandoffAnalytics: {
+    createSkill: {
         parameters: {
-            query?: {
-                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
-                start_date?: string;
-                /** @description End date in ISO 8601 format (defaults to now) */
-                end_date?: string;
-                /** @description Filter to only handoffs referencing this instruction ID */
-                instruction_id?: string;
-            };
+            query?: never;
             header?: never;
             path?: never;
             cookie?: never;
         };
-        requestBody?: never;
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["CreateSkillDto"];
+            };
+        };
         responses: {
             /** @description Default Response */
-            200: {
+            201: {
                 headers: {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["HandoffAnalyticsPublicResponseDto"];
+                    "application/json": components["schemas"]["SkillDto"];
                 };
             };
             /** @description Internal Server Error */
@@ -17096,16 +17605,14 @@ export interface operations {
             };
         };
     };
-    getImpactReport: {
+    getSkill: {
         parameters: {
-            query?: {
-                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
-                start_date?: string;
-                /** @description End date in ISO 8601 format (defaults to now) */
-                end_date?: string;
-            };
+            query?: never;
             header?: never;
-            path?: never;
+            path: {
+                /** @description Skill ID */
+                skill_id: string;
+            };
             cookie?: never;
         };
         requestBody?: never;
@@ -17116,7 +17623,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["ImpactReportResponseDto"];
+                    "application/json": components["schemas"]["SkillDto"];
                 };
             };
             /** @description Internal Server Error */
@@ -17130,32 +17637,24 @@ export interface operations {
             };
         };
     };
-    getConversationSankey: {
+    deleteSkill: {
         parameters: {
-            query: {
-                /** @description Ordered dimensions, 1–6, built left→right. Either a comma-separated key list ("replied_by,outcome") or a JSON array of {dimension, customDataKey} to give each custom-data column its own jsonb key, e.g. [{"dimension":"contact_custom_data","customDataKey":"tier"},{"dimension":"session_custom_data","customDataKey":"plan"}]. */
-                dimensions: string;
-                /** @description Fallback jsonb key for custom-data dimensions given via the CSV form (or when a JSON dimension omits its own customDataKey). Ignored where a dimension carries its own key. */
-                custom_data_key?: string;
-                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
-                start_date?: string;
-                /** @description End date in ISO 8601 format (defaults to now) */
-                end_date?: string;
-            };
+            query?: never;
             header?: never;
-            path?: never;
+            path: {
+                /** @description Skill ID */
+                skill_id: string;
+            };
             cookie?: never;
         };
         requestBody?: never;
         responses: {
             /** @description Default Response */
-            200: {
+            204: {
                 headers: {
                     [name: string]: unknown;
                 };
-                content: {
-                    "application/json": components["schemas"]["SankeyReportResDto"];
-                };
+                content?: never;
             };
             /** @description Internal Server Error */
             500: {
@@ -17168,27 +17667,21 @@ export interface operations {
             };
         };
     };
-    getConversationSankeyTickets: {
+    updateSkill: {
         parameters: {
-            query: {
-                /** @description Ordered dimensions, 1–6, built left→right. Either a comma-separated key list ("replied_by,outcome") or a JSON array of {dimension, customDataKey} to give each custom-data column its own jsonb key, e.g. [{"dimension":"contact_custom_data","customDataKey":"tier"},{"dimension":"session_custom_data","customDataKey":"plan"}]. */
-                dimensions: string;
-                /** @description JSON-encoded array of {layerIndex, bucket} constraints identifying the clicked target: 1 constraint = a clicked node, 2 = a clicked link. bucket may be an "Other (N)" label. */
-                path: string;
-                /** @description Fallback jsonb key for custom-data dimensions given via the CSV form (or when a JSON dimension omits its own customDataKey). Ignored where a dimension carries its own key. */
-                custom_data_key?: string;
-                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
-                start_date?: string;
-                /** @description End date in ISO 8601 format (defaults to now) */
-                end_date?: string;
-                limit?: number;
-                offset?: number;
-            };
+            query?: never;
             header?: never;
-            path?: never;
+            path: {
+                /** @description Skill ID */
+                skill_id: string;
+            };
             cookie?: never;
         };
-        requestBody?: never;
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateSkillDto"];
+            };
+        };
         responses: {
             /** @description Default Response */
             200: {
@@ -17196,7 +17689,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["SankeyTicketsResDto"];
+                    "application/json": components["schemas"]["SkillDto"];
                 };
             };
             /** @description Internal Server Error */
@@ -17210,11 +17703,14 @@ export interface operations {
             };
         };
     };
-    getConversationSankeyDimensions: {
+    getUserSkills: {
         parameters: {
             query?: never;
             header?: never;
-            path?: never;
+            path: {
+                /** @description Organization user ID */
+                user_id: number;
+            };
             cookie?: never;
         };
         requestBody?: never;
@@ -17225,7 +17721,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["SankeyDimensionCatalogResDto"];
+                    "application/json": components["schemas"]["GetUserSkillsOutput"];
                 };
             };
             /** @description Internal Server Error */
@@ -17239,14 +17735,21 @@ export interface operations {
             };
         };
     };
-    listOfficeHours: {
+    setUserSkills: {
         parameters: {
             query?: never;
             header?: never;
-            path?: never;
+            path: {
+                /** @description Organization user ID */
+                user_id: number;
+            };
             cookie?: never;
         };
-        requestBody?: never;
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateUserSkillsDto"];
+            };
+        };
         responses: {
             /** @description Default Response */
             200: {
@@ -17254,7 +17757,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["ListOfficeHoursOutput"];
+                    "application/json": components["schemas"]["SetUserSkillsOutput"];
                 };
             };
             /** @description Internal Server Error */
@@ -17268,18 +17771,23 @@ export interface operations {
             };
         };
     };
-    createOfficeHours: {
+    listHandoffEvents: {
         parameters: {
-            query?: never;
+            query?: {
+                /** @description Pagination cursor from a previous response */
+                cursor?: string;
+                /** @description Only return handoffs that include this reason */
+                reason?: "ai_implied_handoff" | "based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance";
+                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
+                start_date?: string;
+                /** @description End date in ISO 8601 format (defaults to now) */
+                end_date?: string;
+            };
             header?: never;
             path?: never;
             cookie?: never;
         };
-        requestBody: {
-            content: {
-                "application/json": components["schemas"]["CreateOfficeHoursPublicDto"];
-            };
-        };
+        requestBody?: never;
         responses: {
             /** @description Default Response */
             200: {
@@ -17287,7 +17795,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["OfficeHoursPublicResponseDto"];
+                    "application/json": components["schemas"]["ListHandoffEventsOutput"];
                 };
             };
             /** @description Internal Server Error */
@@ -17301,9 +17809,16 @@ export interface operations {
             };
         };
     };
-    getDefaultOfficeHours: {
+    getHandoffAnalytics: {
         parameters: {
-            query?: never;
+            query?: {
+                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
+                start_date?: string;
+                /** @description End date in ISO 8601 format (defaults to now) */
+                end_date?: string;
+                /** @description Filter to only handoffs referencing this instruction ID */
+                instruction_id?: string;
+            };
             header?: never;
             path?: never;
             cookie?: never;
@@ -17316,7 +17831,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["DefaultOfficeHoursResponseDto"];
+                    "application/json": components["schemas"]["HandoffAnalyticsPublicResponseDto"];
                 };
             };
             /** @description Internal Server Error */
@@ -17330,18 +17845,19 @@ export interface operations {
             };
         };
     };
-    updateDefaultOfficeHours: {
+    getImpactReport: {
         parameters: {
-            query?: never;
+            query?: {
+                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
+                start_date?: string;
+                /** @description End date in ISO 8601 format (defaults to now) */
+                end_date?: string;
+            };
             header?: never;
             path?: never;
             cookie?: never;
         };
-        requestBody: {
-            content: {
-                "application/json": components["schemas"]["DefaultOfficeHoursInputDto"];
-            };
-        };
+        requestBody?: never;
         responses: {
             /** @description Default Response */
             200: {
@@ -17349,7 +17865,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["DefaultOfficeHoursResponseDto"];
+                    "application/json": components["schemas"]["ImpactReportResponseDto"];
                 };
             };
             /** @description Internal Server Error */
@@ -17363,14 +17879,247 @@ export interface operations {
             };
         };
     };
-    getOfficeHours: {
+    getConversationSankey: {
         parameters: {
-            query?: never;
-            header?: never;
-            path: {
-                id: string;
+            query: {
+                /** @description Ordered dimensions, 1–6, built left→right. Either a comma-separated key list ("replied_by,outcome") or a JSON array of {dimension, customDataKey} to give each custom-data column its own jsonb key, e.g. [{"dimension":"contact_custom_data","customDataKey":"tier"},{"dimension":"session_custom_data","customDataKey":"plan"}]. */
+                dimensions: string;
+                /** @description Fallback jsonb key for custom-data dimensions given via the CSV form (or when a JSON dimension omits its own customDataKey). Ignored where a dimension carries its own key. */
+                custom_data_key?: string;
+                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
+                start_date?: string;
+                /** @description End date in ISO 8601 format (defaults to now) */
+                end_date?: string;
+            };
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SankeyReportResDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getConversationSankeyTickets: {
+        parameters: {
+            query: {
+                /** @description Ordered dimensions, 1–6, built left→right. Either a comma-separated key list ("replied_by,outcome") or a JSON array of {dimension, customDataKey} to give each custom-data column its own jsonb key, e.g. [{"dimension":"contact_custom_data","customDataKey":"tier"},{"dimension":"session_custom_data","customDataKey":"plan"}]. */
+                dimensions: string;
+                /** @description JSON-encoded array of {layerIndex, bucket} constraints identifying the clicked target: 1 constraint = a clicked node, 2 = a clicked link. bucket may be an "Other (N)" label. */
+                path: string;
+                /** @description Fallback jsonb key for custom-data dimensions given via the CSV form (or when a JSON dimension omits its own customDataKey). Ignored where a dimension carries its own key. */
+                custom_data_key?: string;
+                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
+                start_date?: string;
+                /** @description End date in ISO 8601 format (defaults to now) */
+                end_date?: string;
+                limit?: number;
+                offset?: number;
+            };
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SankeyTicketsResDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getConversationSankeyDimensions: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SankeyDimensionCatalogResDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
             };
-            cookie?: never;
+        };
+    };
+    listOfficeHours: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ListOfficeHoursOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    createOfficeHours: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["CreateOfficeHoursPublicDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["OfficeHoursPublicResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getDefaultOfficeHours: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["DefaultOfficeHoursResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    updateDefaultOfficeHours: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["DefaultOfficeHoursInputDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["DefaultOfficeHoursResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getOfficeHours: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                id: string;
+            };
+            cookie?: never;
         };
         requestBody?: never;
         responses: {
@@ -17770,6 +18519,168 @@ export interface operations {
             };
         };
     };
+    listCustomStatuses: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ListCustomStatusesOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    createCustomStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["CreateCustomStatusDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["CustomSessionStatusDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getCustomStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The custom status id */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["CustomSessionStatusDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    deleteCustomStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The custom status id */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["DeleteCustomStatusOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    updateCustomStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The custom status id */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateCustomStatusPublicDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["CustomSessionStatusDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     listWorkflowDefinitions: {
         parameters: {
             query?: never;
@@ -19999,6 +20910,118 @@ export interface operations {
             };
         };
     };
+    previewSequenceStepForContact: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The unique identifier of the sequence */
+                sequenceId: string;
+                /** @description The person's contact id (from enroll results or the people list) */
+                contactId: string;
+                /** @description Zero-based position in the step list */
+                stepIndex: number;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SequenceStepPreviewDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    setSequenceStepPersonalization: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The unique identifier of the sequence */
+                sequenceId: string;
+                /** @description The person's contact id (from enroll results or the people list) */
+                contactId: string;
+                /** @description Zero-based position in the step list */
+                stepIndex: number;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["SetSequenceStepPersonalizationDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SetSequenceStepPersonalizationOutputDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    clearSequenceStepPersonalization: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The unique identifier of the sequence */
+                sequenceId: string;
+                /** @description The person's contact id (from enroll results or the people list) */
+                contactId: string;
+                /** @description Zero-based position in the step list */
+                stepIndex: number;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ClearSequenceStepPersonalizationOutputDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     includeSequenceContact: {
         parameters: {
             query?: never;
@@ -23655,6 +24678,8 @@ export interface operations {
                 has_actions?: "true" | "false";
                 tags?: string;
                 channels?: string;
+                addons?: string;
+                archived?: "only";
                 sort_by?: "created_at" | "name" | "members" | "data_sources" | "sessions_30d" | "total_sessions" | "last_session_at";
                 sort_dir?: "asc" | "desc";
             };