@opencx/mcp 1.15.24 → 1.15.26

package/dist/schema.d.ts

@@ -471,6 +471,30 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/chat/sessions/{session_id}/sub-status": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        /**
+         * Set the custom status of a chat session
+         * @description Apply a custom status (see GET /custom-statuses) to the session. The session moves to the custom status's built-in parent: an open-parented status reopens a closed session, a closed-parented one closes it, with the same side effects as the dashboard (timeline events, ticketing-system sync, workflow triggers). Replaces any custom status already on the session.
+         */
+        put: operations["setChatSessionSubStatus"];
+        post?: never;
+        /**
+         * Clear the custom status of a chat session
+         * @description Remove the custom status from the session. The built-in status (open / closed_resolved / closed_unresolved) is left exactly as it is, so clearing on a closed session does not reopen or re-close it. To change the built-in status use PATCH /chat/sessions/{session_id}.
+         */
+        delete: operations["clearChatSessionSubStatus"];
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/chat/sessions/{session_id}/send": {
         parameters: {
             query?: never;
@@ -2237,6 +2261,58 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/custom-statuses": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List custom statuses
+         * @description List every custom session status defined for your organization. A custom status refines one of the built-in statuses (open, closed_resolved, closed_unresolved) with an agent-facing name and optional customer-facing label, color, and icon. A session carries at most one custom status in its `sub_status_id`; use this list to resolve that id to a name.
+         */
+        get: operations["listCustomStatuses"];
+        put?: never;
+        /**
+         * Create a custom status
+         * @description Create a custom session status under one of the built-in statuses. Names are unique per organization. Once created, apply it to a session with `PUT /chat/sessions/{session_id}/sub-status`.
+         */
+        post: operations["createCustomStatus"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/custom-statuses/{id}": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get a custom status
+         * @description Fetch one custom session status by id.
+         */
+        get: operations["getCustomStatus"];
+        put?: never;
+        post?: never;
+        /**
+         * Delete a custom status
+         * @description Delete a custom status. Sessions that carried it fall back to their built-in status (`sub_status_id` becomes null); their timeline history keeps the id.
+         */
+        delete: operations["deleteCustomStatus"];
+        options?: never;
+        head?: never;
+        /**
+         * Update a custom status
+         * @description Update any subset of a custom status. Omitted fields are left unchanged; the nullable display fields accept null to clear them. Sessions already carrying this status keep it.
+         */
+        patch: operations["updateCustomStatus"];
+        trace?: never;
+    };
     "/workflows/definitions": {
         parameters: {
             query?: never;
@@ -3016,6 +3092,46 @@ export interface paths {
         patch: operations["updateSequence"];
         trace?: never;
     };
+    "/sequences/{sequenceId}/replies": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List the most recent replies to a sequence
+         * @description Who answered, newest first, with the inbox session each reply started. Each reply carries a short preview of what the contact said — but only for a key that may read conversations (chat-sessions:read); without it the preview is null.
+         */
+        get: operations["listSequenceReplies"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/sequences/{sequenceId}/stats": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get an outbound sequence's numbers
+         * @description How many people are enrolled, how many a launch would reach, how many have been contacted, how many answered, how many will never be reached, and how many are waiting on a human. The last two also name the people themselves, so the caller can act on them. The same rollup the list rows carry, addressed singly — every surface reads these through one implementation.
+         */
+        get: operations["getSequenceStats"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/sequences/{sequenceId}/steps": {
         parameters: {
             query?: never;
@@ -5279,7 +5395,7 @@ export interface paths {
         };
         /**
          * Search connected orgs with health signals (paginated)
-         * @description Find, filter, sort and page through the calling partner's connected orgs (its customers), each with the health signals the Partner Admin console shows: `health.status` — `new` (connected < 7 days, no sessions yet), `setup_incomplete` (no knowledge sources and no actions), `inactive` (no session in the last 30 days), `healthy` (everything else) — plus `members`, `data_sources`, `has_ai_training`, `has_actions`, `sessions_30d`, `total_sessions`, `last_session_at`, and per-channel connected flags (`chat`, `email`, `whatsapp`, `voice`). `q` matches name or external_id; `status`, `tags` and `channels` are comma-separated (tags match ANY, channels match ALL); `has_ai` / `has_actions` are 'true' / 'false'. Max 100 rows per page (`limit`/`offset`); `total` is the filtered count. For volume, quality and behaviour beyond these signals use `runPartnerAnalyticsQuery`; for the full id → name roster use `listPartnerOrgs`. Only available to partner admin organizations (403 otherwise).
+         * @description Find, filter, sort and page through the calling partner's connected orgs (its customers), each with the health signals the Partner Admin console shows: `health.status` — `new` (connected < 7 days, no sessions yet), `setup_incomplete` (no knowledge sources and no actions), `inactive` (no session in the last 30 days), `healthy` (everything else) — plus `members`, `data_sources`, `has_ai_training`, `has_actions`, `sessions_30d`, `total_sessions`, `last_session_at`, and per-channel connected flags (`chat`, `email`, `whatsapp`, `instagram`, `messenger`, `sms`, `voice`). `q` matches name or external_id; `status`, `tags`, `channels` and `addons` are comma-separated (tags match ANY, channels and add-ons match ALL; add-ons are `fareharbor`, `shopify`, `jira`); `has_ai` / `has_actions` are 'true' / 'false'; `archived=only` lists the partner's archived orgs, which are hidden unless asked for. Max 100 rows per page (`limit`/`offset`); `total` is the filtered count. For volume, quality and behaviour beyond these signals use `runPartnerAnalyticsQuery`; for the full id → name roster use `listPartnerOrgs`. Only available to partner admin organizations (403 otherwise).
          */
         get: operations["searchPartnerOrgs"];
         put?: never;
@@ -5453,7 +5569,7 @@ export interface paths {
         put?: never;
         /**
          * Create an AI reply template
-         * @description Create a reply template (Salesforce v2 integration only). The organization's first template becomes the default automatically; `is_default: true` on a later one moves the default atomically. Template HTML. Put {{content}} where the AI agent's reply goes (anything above is the greeting, anything below the signature); without it the template is appended below the reply. Variables: system objects {{contact.full_name}} / {{contact.first_name}} / {{contact.email}} / {{session.number}} / {{session.language}} / {{org.name}} (HTML-escaped) and any session attribute such as {{sf_case_Regards__c}} (inserted raw — Salesforce formula fields hold HTML fragments — then sanitized). {{#if sf_case_Language__c == "de"}}…{{else}}…{{/if}} conditions are supported. Scripts, handlers and non-https images are stripped; {{content}} may appear at most once. Optional `rules` (ANDed attribute/tag conditions) make the template pick itself for matching sessions; the first matching rule-bearing template in creation order wins, otherwise the default.
+         * @description Create a reply template (Salesforce v2 integration only). The organization's first template becomes the default automatically; `is_default: true` on a later one moves the default atomically. Template HTML. Put {{content}} where the AI agent's reply goes (anything above is the greeting, anything below the signature); without it the template is appended below the reply. Variables: system objects {{contact.full_name}} / {{contact.first_name}} / {{contact.email}} / {{session.number}} / {{session.language}} / {{org.name}} (HTML-escaped) and any session attribute such as {{sf_case_Regards__c}} (inserted raw — Salesforce formula fields hold HTML fragments — then sanitized). {{#if sf_case_Language__c == "de"}}…{{else}}…{{/if}} conditions are supported. Scripts, handlers and non-https images are stripped; {{content}} may appear at most once. Optional `rules` (ANDed attribute/tag conditions) make the template pick itself for matching sessions; the first matching rule-bearing template in creation order wins, otherwise the default. Optional `from_address` / `to_address` set the From and To of the autopilot email per session: a literal address, a {{session attribute}} (e.g. {{sf_case_LatestPOSEmail__c}} as From, {{reservation_email}} as To) or an {{#if …}} branch. Each is used only when it resolves to an email address on that session; otherwise the From stays Salesforce's default sender and the To stays the Case contact. A literal that is not an email address is rejected with 400. Combine with `rules` to use different addresses for different sessions.
          */
         post: operations["createSalesforceAiReplyTemplate"];
         delete?: never;
@@ -5481,7 +5597,7 @@ export interface paths {
         head?: never;
         /**
          * Update an AI reply template
-         * @description Partially update a reply template: name, template_html, is_default (true moves the default onto it), rules (null clears them). Template HTML. Put {{content}} where the AI agent's reply goes (anything above is the greeting, anything below the signature); without it the template is appended below the reply. Variables: system objects {{contact.full_name}} / {{contact.first_name}} / {{contact.email}} / {{session.number}} / {{session.language}} / {{org.name}} (HTML-escaped) and any session attribute such as {{sf_case_Regards__c}} (inserted raw — Salesforce formula fields hold HTML fragments — then sanitized). {{#if sf_case_Language__c == "de"}}…{{else}}…{{/if}} conditions are supported. Scripts, handlers and non-https images are stripped; {{content}} may appear at most once.
+         * @description Partially update a reply template: name, template_html, is_default (true moves the default onto it), rules (null clears them), from_address / to_address (null clears them). Template HTML. Put {{content}} where the AI agent's reply goes (anything above is the greeting, anything below the signature); without it the template is appended below the reply. Variables: system objects {{contact.full_name}} / {{contact.first_name}} / {{contact.email}} / {{session.number}} / {{session.language}} / {{org.name}} (HTML-escaped) and any session attribute such as {{sf_case_Regards__c}} (inserted raw — Salesforce formula fields hold HTML fragments — then sanitized). {{#if sf_case_Language__c == "de"}}…{{else}}…{{/if}} conditions are supported. Scripts, handlers and non-https images are stripped; {{content}} may appear at most once. Optional `from_address` / `to_address` set the From and To of the autopilot email per session: a literal address, a {{session attribute}} (e.g. {{sf_case_LatestPOSEmail__c}} as From, {{reservation_email}} as To) or an {{#if …}} branch. Each is used only when it resolves to an email address on that session; otherwise the From stays Salesforce's default sender and the To stays the Case contact. A literal that is not an email address is rejected with 400. Combine with `rules` to use different addresses for different sessions.
          */
         patch: operations["updateSalesforceAiReplyTemplate"];
         trace?: never;
@@ -5497,7 +5613,7 @@ export interface paths {
         put?: never;
         /**
          * Preview an AI reply template
-         * @description Render a template (saved or not) exactly as the AI agent would send it, against a real session of the organization: the session with `session_number`, else the most recent Salesforce-linked session, else an empty context. Returns the rendered HTML and text, the session used, and the variables that came out empty. Requires the write scope because it resolves real contact data.
+         * @description Render a template (saved or not) exactly as the AI agent would send it, against a real session of the organization: the session with `session_number`, else the most recent Salesforce-linked session, else an empty context. Returns the rendered HTML and text, the session used, the variables that came out empty, and — when `from_address` / `to_address` are passed — the From and To the AI would use on that session (null = the default applies). Requires the write scope because it resolves real contact data.
          */
         post: operations["previewSalesforceAiReplyTemplate"];
         delete?: never;
@@ -5781,16 +5897,28 @@ export interface components {
             template_html: string;
             is_default?: boolean;
             rules?: components["schemas"]["SalesforceReplyTemplateRules"] | null;
+            /** @description From address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{sf_case_LatestPOSEmail__c}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise Salesforce's default sender applies. Empty or null clears it. */
+            from_address?: string | null;
+            /** @description To address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{reservation_email}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise the Case contact's address applies. Empty or null clears it. */
+            to_address?: string | null;
         };
         UpdateSalesforceAiReplyTemplateDto: {
             name?: string;
             template_html?: string;
             is_default?: boolean;
             rules?: components["schemas"]["SalesforceReplyTemplateRules"] | null;
+            /** @description From address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{sf_case_LatestPOSEmail__c}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise Salesforce's default sender applies. Empty or null clears it. */
+            from_address?: string | null;
+            /** @description To address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{reservation_email}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise the Case contact's address applies. Empty or null clears it. */
+            to_address?: string | null;
         };
         PreviewSalesforceAiReplyTemplateDto: {
             template_html: string;
             session_number?: number;
+            /** @description From address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{sf_case_LatestPOSEmail__c}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise Salesforce's default sender applies. Empty or null clears it. */
+            from_address?: string | null;
+            /** @description To address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{reservation_email}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise the Case contact's address applies. Empty or null clears it. */
+            to_address?: string | null;
         };
         CreateSlaPolicyDto: {
             name: string;
@@ -5818,6 +5946,31 @@ export interface components {
             /** Format: binary */
             file: string;
         } | null;
+        /** @enum {string} */
+        PhoneHandoffReason: "ai_initiated" | "no_agent_assigned" | "agent_unavailable" | "caller_requested" | "timeout" | "unknown";
+        /** @enum {string} */
+        StructuredFieldTypeDto: "enum" | "text" | "number" | "boolean" | "date" | "user" | "team" | "tag";
+        CreateStructuredFieldDto: {
+            key: string;
+            name: string;
+            description: string;
+            type?: components["schemas"]["StructuredFieldTypeDto"];
+        };
+        UpdateStructuredFieldDto: {
+            name?: string;
+            description?: string;
+        };
+        CreateStructuredFieldVariantDto: {
+            value: string;
+            variant_display_name: string;
+            variant_description: string;
+            parent_id?: string | null;
+        };
+        UpdateStructuredFieldVariantDto: {
+            variant_display_name?: string;
+            variant_description?: string;
+            parent_id?: string | null;
+        };
         CompanyOwnerInput: {
             /** @description OpenCX user id of the owning teammate */
             id?: number;
@@ -5921,29 +6074,6 @@ export interface components {
             /** @description Subject line for the custom CSAT request email. Null falls back to the default. */
             email_template_subject?: string | null;
         };
-        /** @enum {string} */
-        StructuredFieldTypeDto: "enum" | "text" | "number" | "boolean" | "date" | "user" | "team" | "tag";
-        CreateStructuredFieldDto: {
-            key: string;
-            name: string;
-            description: string;
-            type?: components["schemas"]["StructuredFieldTypeDto"];
-        };
-        UpdateStructuredFieldDto: {
-            name?: string;
-            description?: string;
-        };
-        CreateStructuredFieldVariantDto: {
-            value: string;
-            variant_display_name: string;
-            variant_description: string;
-            parent_id?: string | null;
-        };
-        UpdateStructuredFieldVariantDto: {
-            variant_display_name?: string;
-            variant_description?: string;
-            parent_id?: string | null;
-        };
         CreateEmailTemplateBodyDto: {
             body: string;
             name: string;
@@ -6023,8 +6153,6 @@ export interface components {
             /** @description Extra instructions for the AI agent, scoped to this call only. Appended to the agent instructions in a clearly-scoped block — they complement, never replace, the agent prompt. */
             extraInstructions?: string;
         };
-        /** @enum {string} */
-        PhoneHandoffReason: "ai_initiated" | "no_agent_assigned" | "agent_unavailable" | "caller_requested" | "timeout" | "unknown";
         RedactMessageDto: {
             /** @description The message UUID to be redacted */
             messageId: string;
@@ -6789,6 +6917,56 @@ export interface components {
             /** @description MIME type of the file (e.g., "image/png", "application/pdf"). Optional if using data URL format or if type can be detected from file content. */
             mime_type?: string;
         };
+        PublicContactsFilter: {
+            /** @constant */
+            type: "all_contacts";
+        } | {
+            /** @constant */
+            type: "contact_id_in";
+            contact_ids: string[];
+        } | {
+            /** @constant */
+            type: "contacts_created_at_between";
+            after?: unknown;
+            before?: unknown;
+        } | {
+            /** @constant */
+            type: "contacts_email_domain_name_in";
+            domain_name_in: string[];
+        } | {
+            /** @constant */
+            type: "contacts_name_in";
+            name_in: string[];
+        } | {
+            /** @constant */
+            type: "contacts_phone_number_in";
+            /** @description Full phone numbers, matched exactly on digits (formatting like +, spaces, and dashes is ignored). Use * inside an entry for partial/substring matching. */
+            phone_number_in: string[];
+        } | {
+            /** @constant */
+            type: "contacts_email_in";
+            email_in: string[];
+        } | {
+            /** @constant */
+            type: "contacts_attributes_in";
+            attributes?: {
+                [key: string]: string;
+            }[];
+        } | {
+            /** @constant */
+            type: "contacts_affected_by_sequence";
+            sequence_id: string;
+        } | {
+            /** @constant */
+            type: "last_contacted_at_between";
+            after?: unknown;
+            before?: unknown;
+        };
+        PublicContactsCompositeFilter: {
+            or: {
+                and: components["schemas"]["PublicContactsFilter"][];
+            }[];
+        };
         PublicAPIHttpOverrides: {
             query_params?: {
                 [key: string]: string;
@@ -6842,56 +7020,6 @@ export interface components {
                 http_action_overrides?: components["schemas"]["PublicAPIHttpOverrides"];
             };
         };
-        PublicContactsFilter: {
-            /** @constant */
-            type: "all_contacts";
-        } | {
-            /** @constant */
-            type: "contact_id_in";
-            contact_ids: string[];
-        } | {
-            /** @constant */
-            type: "contacts_created_at_between";
-            after?: unknown;
-            before?: unknown;
-        } | {
-            /** @constant */
-            type: "contacts_email_domain_name_in";
-            domain_name_in: string[];
-        } | {
-            /** @constant */
-            type: "contacts_name_in";
-            name_in: string[];
-        } | {
-            /** @constant */
-            type: "contacts_phone_number_in";
-            /** @description Full phone numbers, matched exactly on digits (formatting like +, spaces, and dashes is ignored). Use * inside an entry for partial/substring matching. */
-            phone_number_in: string[];
-        } | {
-            /** @constant */
-            type: "contacts_email_in";
-            email_in: string[];
-        } | {
-            /** @constant */
-            type: "contacts_attributes_in";
-            attributes?: {
-                [key: string]: string;
-            }[];
-        } | {
-            /** @constant */
-            type: "contacts_affected_by_sequence";
-            sequence_id: string;
-        } | {
-            /** @constant */
-            type: "last_contacted_at_between";
-            after?: unknown;
-            before?: unknown;
-        };
-        PublicContactsCompositeFilter: {
-            or: {
-                and: components["schemas"]["PublicContactsFilter"][];
-            }[];
-        };
         SearchContactsInput: {
             filter: components["schemas"]["PublicContactsCompositeFilter"];
             /** @description Pagination cursor to fetch the next set of results */
@@ -7015,8 +7143,10 @@ export interface components {
                 };
                 /** @description Filter by channels (web, email, whatsapp, phone_voice, sms, slack, etc.) */
                 channels?: components["schemas"]["SessionChannel"][];
-                /** @description Filter by status codes (0 = open, 1 = closed_resolved, 2 = closed_unresolved, or custom status IDs) */
+                /** @description Filter by built-in status codes (0 = open, 1 = closed_resolved, 2 = closed_unresolved) */
                 status?: number[];
+                /** @description Filter by custom status ids (sessions whose `sub_status_id` is any of these). Ids come from GET /custom-statuses. An empty array applies no filter, like the other array filters here. */
+                sub_status_ids?: string[];
                 /** @description Filter by AI closure type (e.g. "handed_off", "resolved", "no_resolution") */
                 ai_closure?: ("assumed_resolved" | "handed_off" | "resolved")[];
                 /** @description Filter by customer sentiment (angry, happy, neutral) */
@@ -7157,6 +7287,44 @@ export interface components {
                 end_time: string;
             }[];
         };
+        CreateCustomStatusDto: {
+            /** @description Internal name shown to agents in the inbox (unique per organization, 1-100 chars) */
+            name: string;
+            /** @description Internal note for agents on when to use this status. Never shown to customers. */
+            description?: string;
+            /**
+             * @description Built-in status this custom status refines: "open", "closed_resolved", or "closed_unresolved". Applying the custom status to a session moves the session to this built-in status, so an "open"-parented status reopens a closed session and a "closed_*"-parented one closes it.
+             * @enum {string}
+             */
+            parent_status: "closed_resolved" | "closed_unresolved" | "open";
+            /** @description Customer-facing label (max 100 chars). Falls back to `name` when omitted. */
+            display_name?: string;
+            /** @description Customer-facing explanation. No fallback: when omitted, customers see no description. */
+            display_description?: string;
+            /** @description Badge color as #RRGGBB. Omit to inherit the parent status color. */
+            color?: string;
+            /** @description Inline SVG markup for the badge icon (sanitized server-side, max 10,000 chars). Omit for the default icon. */
+            icon?: string;
+        };
+        UpdateCustomStatusPublicDto: {
+            /** @description Internal name shown to agents (unique per organization, 1-100 chars) */
+            name?: string;
+            /** @description Internal note for agents on when to use this status */
+            description?: string;
+            /**
+             * @description Built-in status this custom status refines: "open", "closed_resolved", or "closed_unresolved". Applying the custom status to a session moves the session to this built-in status, so an "open"-parented status reopens a closed session and a "closed_*"-parented one closes it. Moving a status across the open/closed boundary drops its ticketing-system stage mappings.
+             * @enum {string}
+             */
+            parent_status?: "closed_resolved" | "closed_unresolved" | "open";
+            /** @description Customer-facing label (max 100 chars). null clears it back to `name`; omit to leave unchanged. */
+            display_name?: string | null;
+            /** @description Customer-facing explanation. null clears it; omit to leave unchanged. */
+            display_description?: string | null;
+            /** @description Badge color as #RRGGBB. null restores the parent status color; omit to leave unchanged. */
+            color?: string | null;
+            /** @description Inline SVG markup for the badge icon. null restores the default icon; omit to leave unchanged. */
+            icon?: string | null;
+        };
         CreateWorkflowPublicInput: {
             /** @description Workflow name */
             name: string;
@@ -7227,6 +7395,11 @@ export interface components {
             type?: "inbound" | "outbound";
             /** @description Voice ID from the /phone/voices endpoint. Omit for default voice. */
             voice_id?: string | null;
+            /**
+             * @description Voice provider returned by the /phone/voices endpoint. It is inferred from voice_id when omitted.
+             * @enum {string}
+             */
+            tts_provider?: "elevenlabs" | "cartesia";
             /** @description ISO-639-1 language codes the agent should speak. A subset of {en, es, fr, de, hi, ru, pt, ja, it, nl} can be combined freely. Any other code (e.g. "ar", "tr", "zh") must be the only entry; Arabic accepts dialect tags such as "ar-SA". */
             language?: string[];
             /** @description What the agent says when it picks up (default: "Hello?") */
@@ -7256,6 +7429,11 @@ export interface components {
             type?: "inbound" | "outbound";
             /** @description Voice ID from the /phone/voices endpoint. Omit for default voice. */
             voice_id?: string | null;
+            /**
+             * @description Voice provider returned by the /phone/voices endpoint. It is inferred from voice_id when omitted.
+             * @enum {string}
+             */
+            tts_provider?: "elevenlabs" | "cartesia";
             /** @description ISO-639-1 language codes the agent should speak. A subset of {en, es, fr, de, hi, ru, pt, ja, it, nl} can be combined freely. Any other code (e.g. "ar", "tr", "zh") must be the only entry; Arabic accepts dialect tags such as "ar-SA". */
             language?: string[];
             /** @description What the agent says when it picks up (default: "Hello?") */
@@ -7516,12 +7694,19 @@ export interface components {
             /** @description Additional context about the situation */
             context?: string;
         };
-        InvestigateSessionDebugInput: {
+        SetChatSessionSubStatusInput: {
             /**
              * Format: uuid
-             * @description Customer support / inbox session UUID (from chat_sessions table). NOT the coworker chat session ID.
+             * @description Id of the custom status to apply, from GET /custom-statuses
              */
-            session_id?: string;
+            sub_status_id: string;
+        };
+        InvestigateSessionDebugInput: {
+            /**
+             * Format: uuid
+             * @description Customer support / inbox session UUID (from chat_sessions table). NOT the coworker chat session ID.
+             */
+            session_id?: string;
             /** @description Ticket number to resolve to a session */
             ticket_number?: string;
             /**
@@ -8311,6 +8496,10 @@ export interface components {
             template_html: string;
             is_default: boolean;
             rules: components["schemas"]["SalesforceReplyTemplateRules"] | null;
+            /** @description From address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{sf_case_LatestPOSEmail__c}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise Salesforce's default sender applies. Empty or null clears it. */
+            from_address: string | null;
+            /** @description To address of the AI agent's autopilot Case email: a literal address, a {{session attribute}} such as {{reservation_email}}, or an {{#if …}} branch, resolved per session. Used only when it resolves to an email address; otherwise the Case contact's address applies. Empty or null clears it. */
+            to_address: string | null;
             /** Format: date-time */
             created_at: string;
             /** Format: date-time */
@@ -8324,6 +8513,8 @@ export interface components {
             text: string;
             session_number: number | null;
             missing_variables: string[];
+            from_address: string | null;
+            to_address: string | null;
         };
         ContactsFilter: {
             /** @constant */
@@ -8498,6 +8689,64 @@ export interface components {
                 customDataKeys?: string[];
             }[];
         };
+        CustomSessionStatusDto: {
+            id: string;
+            org_id: string;
+            name: string;
+            description: string | null;
+            display_name: string | null;
+            display_description: string | null;
+            color: string | null;
+            icon: string | null;
+            /** @enum {string} */
+            parent_status: "closed_resolved" | "closed_unresolved" | "open";
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+        };
+        StructuredFieldSystemOptionDto: {
+            value: string;
+            label: string;
+            description: string | null;
+        };
+        StructuredFieldVariantTreeDto: {
+            /** Format: uuid */
+            id: string;
+            org_id: string;
+            /** Format: uuid */
+            field_id: string;
+            parent_id: string | null;
+            value: string;
+            variant_display_name: string;
+            variant_description: string;
+            position: number;
+            archived_at: string | null;
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+            children: components["schemas"]["StructuredFieldVariantTreeDto"][];
+        };
+        StructuredFieldTreeDto: {
+            /** Format: uuid */
+            id: string;
+            org_id: string;
+            key: string;
+            name: string;
+            description: string;
+            type: components["schemas"]["StructuredFieldTypeDto"];
+            value: string | null;
+            position: number;
+            archived_at: string | null;
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+            variants: components["schemas"]["StructuredFieldVariantTreeDto"][];
+            system_options: components["schemas"]["StructuredFieldSystemOptionDto"][];
+        };
+        StructuredFieldListDto: components["schemas"]["StructuredFieldTreeDto"][];
         GenericResponseDto: {
             data?: {
                 success: boolean;
@@ -8646,48 +8895,6 @@ export interface components {
              */
             updated_at: string;
         };
-        StructuredFieldSystemOptionDto: {
-            value: string;
-            label: string;
-            description: string | null;
-        };
-        StructuredFieldVariantTreeDto: {
-            /** Format: uuid */
-            id: string;
-            org_id: string;
-            /** Format: uuid */
-            field_id: string;
-            parent_id: string | null;
-            value: string;
-            variant_display_name: string;
-            variant_description: string;
-            position: number;
-            archived_at: string | null;
-            /** Format: date-time */
-            created_at: string;
-            /** Format: date-time */
-            updated_at: string;
-            children: components["schemas"]["StructuredFieldVariantTreeDto"][];
-        };
-        StructuredFieldTreeDto: {
-            /** Format: uuid */
-            id: string;
-            org_id: string;
-            key: string;
-            name: string;
-            description: string;
-            type: components["schemas"]["StructuredFieldTypeDto"];
-            value: string | null;
-            position: number;
-            archived_at: string | null;
-            /** Format: date-time */
-            created_at: string;
-            /** Format: date-time */
-            updated_at: string;
-            variants: components["schemas"]["StructuredFieldVariantTreeDto"][];
-            system_options: components["schemas"]["StructuredFieldSystemOptionDto"][];
-        };
-        StructuredFieldListDto: components["schemas"]["StructuredFieldTreeDto"][];
         CustomDomainMutationOutputDto: {
             /** @constant */
             success: true;
@@ -8878,11 +9085,15 @@ export interface components {
             stt_keyterms: string[];
             stt_model: ("deepgram/flux-general" | "deepgram/nova-3" | "deepgram/nova-3-medical" | "cartesia/ink-whisper" | "elevenlabs/scribe_v2_realtime" | "xai/stt-1" | "assemblyai/universal-3-5-pro" | "speechmatics/enhanced" | "google/gemini-3.5-transcribe-live" | "soniox/stt-rt-v5") | null;
             tts_speed_pct: number | null;
+            /** @enum {string} */
+            tts_provider: "elevenlabs" | "cartesia";
             failover_transfer_destination_id: string | null;
             /** @description Transfer destinations the agent may transfer to (`transfer_call` targets). */
             transfer_destination_ids: string[];
         };
         PhoneAgentVoiceDto: {
+            /** @enum {string} */
+            provider: "elevenlabs" | "cartesia";
             voice_id: string;
             name: string;
             labels: {
@@ -9697,15 +9908,25 @@ export interface components {
             updated_at: string;
             deleted_at: string | null;
             stats: {
-                /** @description Everyone enrolled and live, judged down or not. */
+                /** @description Everyone this sequence is for: enrolled minus the people the judge turned down. Not scoped to a status — someone who replied, finished or opted out was still part of the audience. Always equals will_send + might_send. */
                 people: number;
-                /** @description Judged and cleared the arming floor — these send on launch. */
+                /** @description The JUDGED half of `people`, not "everyone here passed": those who cleared the arming floor, plus anyone a later run scored below it after we had already armed or messaged them — a verdict cannot un-send a message. Before launch the two readings coincide, which is the only place this is shown as "will send to"; afterwards read `in_flight` for what can still happen. */
                 will_send: number;
-                /** @description Never judged. These arm too — an unjudged list is user authority — so the audience a launch actually sends to is will_send + might_send. */
+                /** @description Never judged. These arm too — an unjudged list is user authority. For a sequence that has not launched, the audience it would send to is will_send + might_send; once it has, some of those people are already done and `in_flight` is the forward-looking number. */
                 might_send: number;
+                /** @description Judged and turned down BEFORE anything was sent — the exact complement of `people`, so the two are `enrolled`. Someone already armed when a later run failed them is not here; they stay in the audience. */
+                rejected: number;
+                /** @description The whole list, judged-down included — people + rejected. */
+                enrolled: number;
+                /** @description Whether there is anything for the judge to work against. Decides whether the audience has a split worth showing at all. */
+                has_criteria: boolean;
                 sent: number;
                 replied: number;
-                /** @description Nothing left to send and something already went out. Derived, never stored — the status stays `active`, so enrolling more people revives the sequence on its own. */
+                /** @description Concluded without ever being reached — journey over, nothing sent. Terminal only: parked people and deferrals are excluded, since neither is a conclusion. people = sent + wont_reach + (in flight and never contacted) — someone mid-sequence has been contacted AND is still in flight, so the plain three-term form double counts them. */
+                wont_reach: number;
+                /** @description Parked: waiting on a human to fix something, after which the journey resumes where it stopped. Kept apart from wont_reach because it is a call to action, not attrition. A SLICE of the still-in-flight people, not a fourth bucket beside them — someone parked after step 0 is counted here and in `sent`, so do not add this to the others. */
+                needs_you: number;
+                /** @description Nothing left in flight and something already went out. Derived, never stored — the status stays `active`, so enrolling more people revives the sequence on its own. */
                 finished: boolean;
                 /** @description An enrich or judge run is in flight for this sequence. */
                 busy: boolean;
@@ -9714,6 +9935,72 @@ export interface components {
         ListSequencesDto: {
             sequences: components["schemas"]["SequenceListItemDto"][];
         };
+        SequenceRepliesDto: {
+            replies: {
+                /** @description The inbox session this reply started. */
+                session_id: string;
+                /** @description What the inbox routes on. */
+                ticket_number: number;
+                contact_id: string | null;
+                /** @description Null when the contact row is gone or simply unnamed. */
+                contact_name: string | null;
+                contact_avatar_url: string | null;
+                /** @description Which step they answered; null when the stamp carried no usable one. */
+                step_index: number | null;
+                /** @description The opening line of what they said, truncated. Null when the caller may not read transcripts (needs the sessions capability / chat-sessions scope), or when the reply carried no text at all. */
+                preview: string | null;
+                /** @description When they answered (ISO 8601). */
+                at: string;
+            }[];
+        };
+        SequenceStatsDto: {
+            /** @description Everyone this sequence is for: enrolled minus the people the judge turned down. Not scoped to a status — someone who replied, finished or opted out was still part of the audience. Always equals will_send + might_send. */
+            people: number;
+            /** @description The JUDGED half of `people`, not "everyone here passed": those who cleared the arming floor, plus anyone a later run scored below it after we had already armed or messaged them — a verdict cannot un-send a message. Before launch the two readings coincide, which is the only place this is shown as "will send to"; afterwards read `in_flight` for what can still happen. */
+            will_send: number;
+            /** @description Never judged. These arm too — an unjudged list is user authority. For a sequence that has not launched, the audience it would send to is will_send + might_send; once it has, some of those people are already done and `in_flight` is the forward-looking number. */
+            might_send: number;
+            /** @description Judged and turned down BEFORE anything was sent — the exact complement of `people`, so the two are `enrolled`. Someone already armed when a later run failed them is not here; they stay in the audience. */
+            rejected: number;
+            /** @description The whole list, judged-down included — people + rejected. */
+            enrolled: number;
+            /** @description Whether there is anything for the judge to work against. Decides whether the audience has a split worth showing at all. */
+            has_criteria: boolean;
+            sent: number;
+            replied: number;
+            /** @description Concluded without ever being reached — journey over, nothing sent. Terminal only: parked people and deferrals are excluded, since neither is a conclusion. people = sent + wont_reach + (in flight and never contacted) — someone mid-sequence has been contacted AND is still in flight, so the plain three-term form double counts them. */
+            wont_reach: number;
+            /** @description Parked: waiting on a human to fix something, after which the journey resumes where it stopped. Kept apart from wont_reach because it is a call to action, not attrition. A SLICE of the still-in-flight people, not a fourth bucket beside them — someone parked after step 0 is counted here and in `sent`, so do not add this to the others. */
+            needs_you: number;
+            /** @description Nothing left in flight and something already went out. Derived, never stored — the status stays `active`, so enrolling more people revives the sequence on its own. */
+            finished: boolean;
+            /** @description An enrich or judge run is in flight for this sequence. */
+            busy: boolean;
+            /** @description Who we will never reach, newest first. Capped — the count is on `wont_reach`. */
+            unreachable: {
+                contact_id: string | null;
+                display_name: string | null;
+                phone: string | null;
+                email: string | null;
+                whatsapp_user_id: string | null;
+                avatar_url: string | null;
+                reason: string | null;
+                event: string | null;
+                step_index: number | null;
+            }[];
+            /** @description Who is waiting on a human, newest first. Capped — the count is on `needs_you`. */
+            blocked: {
+                contact_id: string | null;
+                display_name: string | null;
+                phone: string | null;
+                email: string | null;
+                whatsapp_user_id: string | null;
+                avatar_url: string | null;
+                reason: string | null;
+                event: string | null;
+                step_index: number | null;
+            }[];
+        };
         LaunchSequenceOutputDto: {
             /** @constant */
             status: "active";
@@ -10533,6 +10820,8 @@ export interface components {
             updated_at: string;
             call_available: boolean;
             call_locked: boolean;
+            call_wrap_up_until: string | null;
+            call_wrap_up_phone_call_id: string | null;
             availability_status_id: string | null;
         };
         AuditLogPublicDto: {
@@ -10651,6 +10940,8 @@ export interface components {
                 updated_at: string;
                 call_available: boolean;
                 call_locked: boolean;
+                call_wrap_up_until: string | null;
+                call_wrap_up_phone_call_id: string | null;
                 availability_status_id: string | null;
             };
             resolved_status: components["schemas"]["ResolvedAvailabilityStatusDto"];
@@ -10825,6 +11116,8 @@ export interface components {
             id: string;
             /** @enum {string} */
             status: "open" | "closed_resolved" | "closed_unresolved";
+            /** @description Id of the custom status refining `status`, or null when only the built-in status applies. Resolve it with GET /custom-statuses. */
+            sub_status_id: string | null;
             ai_closure_type: ("assumed_resolved" | "handed_off" | "resolved") | null;
             sentiment: ("angry" | "happy" | "neutral") | null;
             /** @description AI-generated summary of the conversation. Populated for both AI-resolved and handed-off sessions once the session has been summarized; null otherwise. */
@@ -12376,6 +12669,9 @@ export interface components {
                 chat: boolean;
                 email: boolean;
                 whatsapp: boolean;
+                instagram: boolean;
+                messenger: boolean;
+                sms: boolean;
                 voice: boolean;
             };
         };
@@ -12646,6 +12942,10 @@ export interface components {
             enabled: boolean;
         };
         ListTagCategoriesOutput: components["schemas"]["TagCategoryPublicResponseDto"][];
+        ListCustomStatusesOutput: components["schemas"]["CustomSessionStatusDto"][];
+        DeleteCustomStatusOutput: {
+            message: string;
+        };
         ListWorkflowsOutput: components["schemas"]["WorkflowPublicResponseDto"][];
         DeleteWorkflowOutput: {
             success: boolean;
@@ -13734,6 +14034,74 @@ export interface operations {
             };
         };
     };
+    setChatSessionSubStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The unique identifier of the chat session */
+                session_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["SetChatSessionSubStatusInput"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["GetChatSessionOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    clearChatSessionSubStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The unique identifier of the chat session */
+                session_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["GetChatSessionOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     sendMessage: {
         parameters: {
             query?: never;
@@ -17650,6 +18018,168 @@ export interface operations {
             };
         };
     };
+    listCustomStatuses: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ListCustomStatusesOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    createCustomStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["CreateCustomStatusDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["CustomSessionStatusDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getCustomStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The custom status id */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["CustomSessionStatusDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    deleteCustomStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The custom status id */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["DeleteCustomStatusOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    updateCustomStatus: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The custom status id */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateCustomStatusPublicDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["CustomSessionStatusDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     listWorkflowDefinitions: {
         parameters: {
             query?: never;
@@ -19291,6 +19821,72 @@ export interface operations {
             };
         };
     };
+    listSequenceReplies: {
+        parameters: {
+            query?: {
+                limit?: number;
+            };
+            header?: never;
+            path: {
+                /** @description The unique identifier of the sequence */
+                sequenceId: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SequenceRepliesDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getSequenceStats: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The unique identifier of the sequence */
+                sequenceId: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SequenceStatsDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     setSequenceSteps: {
         parameters: {
             query?: never;
@@ -23469,6 +24065,8 @@ export interface operations {
                 has_actions?: "true" | "false";
                 tags?: string;
                 channels?: string;
+                addons?: string;
+                archived?: "only";
                 sort_by?: "created_at" | "name" | "members" | "data_sources" | "sessions_30d" | "total_sessions" | "last_session_at";
                 sort_dir?: "asc" | "desc";
             };