@opencx/mcp 1.15.2 → 1.15.4

package/dist/schema.d.ts

@@ -175,6 +175,70 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/availability-statuses": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List availability statuses
+         * @description List the organization's defined availability statuses (excluding deleted ones), ordered as shown in the dashboard. The hardcoded 'online' and 'offline' shortcuts are not listed — they are always applicable via the special field of applyUserAvailabilityStatus.
+         */
+        get: operations["listAvailabilityStatuses"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/availability-statuses/users": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get users availability statuses (bulk)
+         * @description Resolve availability for up to 100 users in one call — same per-user shape as getUserAvailabilityStatus, ordered by user id. Ids that are unknown or outside the API key's organization are silently skipped, so the response only contains org members.
+         */
+        get: operations["getUsersAvailabilityStatuses"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/availability-statuses/users/{user_id}": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get user availability status
+         * @description Get a user's current availability: the raw availability record, the resolved status (an applied defined status, or the derived online / offline / mixed state), and the full per-support-team switch matrix. The user must belong to the API key's organization.
+         */
+        get: operations["getUserAvailabilityStatus"];
+        /**
+         * Apply user availability status
+         * @description Apply a defined availability status (status_id) or a hardcoded shortcut (special: 'online' | 'offline') to a user, switching their main availability and per-support-team availability exactly like the dashboard status picker. If both fields are sent, special wins. Responds with the user's resulting resolved availability. The user must belong to the API key's organization.
+         */
+        put: operations["applyUserAvailabilityStatus"];
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/chat/sessions": {
         parameters: {
             query?: never;
@@ -1019,6 +1083,30 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/csat/settings": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get CSAT settings
+         * @description Retrieve the CSAT settings for your organization: per-channel toggles plus the custom feedback-page and request-email template overrides (web_template_html, email_template_html, email_template_subject). A null template field means the default OpenCX design is used.
+         */
+        get: operations["getCsatSettings"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        /**
+         * Update CSAT settings
+         * @description Partially update the CSAT settings for your organization. Omitted keys are preserved; sending an explicit null (or a whitespace-only string) for a template field clears it back to the default OpenCX design. The web template must include a submit affordance (data-csat-score, data-csat-submit, or OpenCX.csat.submit(...)) and the email template must reference at least one rating link variable ({{score_link_1}}–{{score_link_5}} or {{csat_link}}), otherwise the request is rejected with 400.
+         */
+        patch: operations["updateCsatSettings"];
+        trace?: never;
+    };
     "/autopilot": {
         parameters: {
             query?: never;
@@ -1195,6 +1283,70 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/blocklist/ips": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List blocked IPs
+         * @description List all blocked IP addresses and CIDR ranges. Visitors on these addresses cannot interact with the AI assistant.
+         */
+        get: operations["listBlockedIps"];
+        put?: never;
+        /**
+         * Block IP addresses
+         * @description Block one or more IP addresses or CIDR ranges. Pass a comma-separated string for multiple values (e.g. "203.0.113.7, 198.51.100.0/24"). Both IPv4 and IPv6 are supported.
+         */
+        post: operations["blockIps"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/blocklist/ips/check": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Check if an IP is blocked
+         * @description Check whether an IP address is blocked. Matches both exact entries and any CIDR range that contains the address.
+         */
+        get: operations["checkIpBlocked"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/blocklist/ips/{id}": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        post?: never;
+        /**
+         * Unblock an IP
+         * @description Remove an IP address or CIDR range from the blocklist.
+         */
+        delete: operations["unblockIp"];
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/email": {
         parameters: {
             query?: never;
@@ -4177,7 +4329,7 @@ export type webhooks = Record<string, never>;
 export interface components {
     schemas: {
         /** @enum {string} */
-        SessionChannel: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice";
+        SessionChannel: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice" | "twitter" | "twitter_mentions";
         DefaultOfficeHoursInputDto: {
             /** @description IANA timezone for the default schedule (e.g. "America/New_York", "Europe/London", "Asia/Tokyo") */
             iana_timezone: string;
@@ -4480,12 +4632,43 @@ export interface components {
             })[];
         };
         FileUploadDto: {
-            /**
-             * Format: binary
-             * @description The file to upload. 5MB max.
-             */
+            /** Format: binary */
             file: string;
         } | null;
+        UpdateCsatSettingsDto: {
+            /** @description Whether CSAT collection is enabled for web channel */
+            web_enabled?: boolean;
+            /** @description Whether CSAT collection is enabled for email channel */
+            email_enabled?: boolean;
+            /** @description Whether CSAT collection is enabled for phone channel */
+            phone_enabled?: boolean;
+            /** @description Whether CSAT collection is enabled for WhatsApp channel */
+            whatsapp_enabled?: boolean;
+            /** @description Whether CSAT collection is enabled for SMS channel */
+            sms_enabled?: boolean;
+            /** @description Whether CSAT collection is enabled for Slack channel */
+            slack_enabled?: boolean;
+            /** @description Whether CSAT collection is enabled for API channel */
+            api_enabled?: boolean;
+            /** @description Whether CSAT collection is enabled for web voice channel */
+            web_voice_enabled?: boolean;
+            /** @description Whether CSAT collection is enabled for Instagram channel */
+            instagram_enabled?: boolean;
+            /** @description Whether CSAT collection is enabled for Facebook Messenger channel */
+            messenger_enabled?: boolean;
+            /** @description Custom message to display with CSAT request */
+            custom_message?: string;
+            /** @description Whether to automatically send CSAT after session closes */
+            auto_send_on_close?: boolean;
+            /** @description Delay in minutes before sending CSAT after session closes */
+            send_delay_minutes?: number;
+            /** @description Full-HTML template for the public CSAT feedback page. Null/empty clears it (default page). */
+            web_template_html?: string | null;
+            /** @description Full-HTML template for the CSAT request email. Null/empty clears it (default email). */
+            email_template_html?: string | null;
+            /** @description Subject line for the custom CSAT request email. Null falls back to the default. */
+            email_template_subject?: string | null;
+        };
         CreateEmailTemplateBodyDto: {
             body: string;
             name: string;
@@ -4551,6 +4734,19 @@ export interface components {
             /** @description Whether the agent is available for inbound phone calls */
             call_available?: boolean;
         };
+        ApplyUserAvailabilityStatusDto: {
+            /**
+             * @description Hardcoded shortcut: 'online' = main availability on + available on every support team; 'offline' = main availability off + unavailable on every support team. Takes priority if status_id is also sent.
+             * @enum {string}
+             */
+            special: "online" | "offline";
+        } | {
+            /**
+             * Format: uuid
+             * @description Id of a defined availability status (see listAvailabilityStatuses)
+             */
+            status_id: string;
+        };
         SalesforceMiawWebhookBody: {
             /** @enum {string} */
             event: "message:new";
@@ -5568,6 +5764,12 @@ export interface components {
             /** @description Why these domains are being blocked */
             reason?: string;
         };
+        BlockIpsInputDto: {
+            /** @description IP(s) or CIDR range(s) to block — comma-separated for multiple (e.g. "203.0.113.7, 198.51.100.0/24") */
+            ips: string;
+            /** @description Why these addresses are being blocked */
+            reason?: string;
+        };
         CreateEmailTemplatePublicInput: components["schemas"]["CreateEmailTemplateBodyDto"];
         UpdateEmailTemplatePublicInput: components["schemas"]["CreateEmailTemplateBodyDto"];
         CreateMacroInput: components["schemas"]["CreateSavedReplyDto"];
@@ -5717,442 +5919,96 @@ export interface components {
             url: string;
             openai_file_id?: string;
         };
-        AgentChangedPayload: {
-            /** @constant */
-            from: "ai";
-            /** @constant */
-            to: "human_agent";
-            agent_id: number | null;
-        } | {
-            /** @constant */
-            from: "human_agent";
-            /** @constant */
-            to: "ai";
-            agent_id: number;
-        } | {
-            /** @constant */
-            from: "human_agent";
-            /** @constant */
-            to: "human_agent";
-            agent_id: number;
-            old_agent_id: number;
-        } | {
-            /** @constant */
-            from: "human_agent";
-            /** @constant */
-            to: "unassigned";
-        } | {
-            /** @constant */
-            from: "ai";
-            /** @constant */
-            to: "unassigned";
-        } | {
-            /** @constant */
-            from: "unassigned";
-            /** @constant */
-            to: "human_agent";
-            agent_id: number;
-        } | {
-            /** @constant */
-            from: "unassigned";
-            /** @constant */
-            to: "ai";
+        PhoneAgentDto: {
+            id: string;
+            org_id: string;
+            phone_number: string | null;
+            name: string | null;
+            /** @enum {string} */
+            type: "inbound" | "outbound";
+            language: string[];
+            accent: string | null;
+            handoff_phone_number: string | null;
+            speed: number | null;
+            interruptible: boolean;
+            actionIds: string[] | null;
+            instructions: string[] | null;
+            data_collection_fields: string[] | null;
+            data_collection_webhook_url: string | null;
+            /** @enum {string} */
+            model: "oppie-vox" | "oppie-vox-turbo" | "oppie-vox-2" | "oppie-vox-livekit";
+            voice_id: string | null;
+            first_message: string | null;
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+            provider_external_id: string | null;
+            flow: unknown | null;
+            custom_llm: string | null;
+            use_org_knowledgebase: boolean;
+            background_noise_preset: ("office" | "bar" | "city-street") | null;
+            recording_enabled: boolean;
+            stt_keyterms: string[];
+            stt_model: ("deepgram/flux-general" | "deepgram/nova-3" | "deepgram/nova-3-medical" | "cartesia/ink-whisper" | "elevenlabs/scribe_v2_realtime" | "xai/stt-1" | "assemblyai/universal-3-5-pro" | "speechmatics/enhanced") | null;
+            tts_speed_pct: number | null;
+            failover_transfer_destination_id: string | null;
         };
-        ChatHistoryDto: {
-            id: number;
-            uuid: string;
-            chatbot_id?: string | null;
+        PhoneAgentVoiceDto: {
+            voice_id: string;
+            name: string;
+            labels: {
+                accent: string | null;
+                description: string | null;
+                age: string | null;
+                gender: string | null;
+                use_case: string | null;
+                language: string | null;
+            };
+            description: string | null;
+            preview_url: string | null;
+        };
+        PhoneCallEventDto: {
+            /** Format: uuid */
+            id: string;
+            /** Format: uuid */
+            phone_call_id: string;
+            /** @enum {string} */
+            event_type: "ring_started" | "ring_accepted" | "ring_declined" | "ring_missed" | "dial_started" | "customer_answered" | "human_joined" | "transfer_initiated" | "transfer_accepted" | "transfer_completed" | "transfer_cancelled" | "transfer_declined" | "call_ended" | "call_failed";
+            actor_user_id: number | null;
+            actor_name: string | null;
+            detail: string | null;
+            /** Format: date-time */
+            created_at: string;
+        };
+        PhoneCallDto: {
+            /** Format: uuid */
+            id: string;
             session_id: string;
-            from_user?: boolean | null;
-            message?: string | null;
-            original_message?: string | null;
-            original_language?: string | null;
-            translated_message?: string | null;
-            translated_language?: string | null;
-            created_at?: string | null;
-            updated_at?: string | null;
-            debug_json?: ({
-                v2: {
-                    response: ({
-                        /** @constant */
-                        type: "prohibited_topic";
-                        topic: string;
-                    } | {
-                        /** @constant */
-                        type: "response_skipped";
-                        /** @enum {string} */
-                        reason?: "empty_response" | "potential_answers_dead_end" | "silent_handoff" | "superseded_by_newer_run";
-                        reasoning?: ({
-                            /** @constant */
-                            type: "reasoning";
-                            content: string;
-                        } | {
-                            /** @constant */
-                            type: "tool_call";
-                            call_id: string;
-                            tool_name: string;
-                            action?: {
-                                name: string;
-                                id: string;
-                                openapi?: {
-                                    openapi_spec_id?: string;
-                                    operation_spec: unknown;
-                                    operation_id?: string;
-                                    operation_method?: string;
-                                };
-                                metadata: unknown;
-                                required_form_submission?: boolean;
-                                is_handoff_like?: boolean;
-                            };
-                            call_arguments: string;
-                            call_result: string;
-                        })[];
-                        context?: {
-                            knowledgeBaseItems: {
-                                itemId: string;
-                                chunkIndex: number;
-                                title: string;
-                                url?: string;
-                            }[];
-                            instructions: {
-                                id: string;
-                                title: string;
-                            }[];
-                            tools: {
-                                name: string;
-                            }[];
-                        };
-                        suppressedResponseText?: string;
-                        reasoningSummary?: string;
-                    } | {
-                        /** @constant */
-                        type: "response";
-                        responseText: string;
-                        responseTextWithReferences: string;
-                        context: {
-                            knowledgeBaseItems: {
-                                itemId: string;
-                                chunkIndex: number;
-                                title: string;
-                                url?: string;
-                            }[];
-                            instructions: {
-                                id: string;
-                                title: string;
-                            }[];
-                            tools: {
-                                name: string;
-                            }[];
-                        };
-                        reasoning: ({
-                            /** @constant */
-                            type: "reasoning";
-                            content: string;
-                        } | {
-                            /** @constant */
-                            type: "tool_call";
-                            call_id: string;
-                            tool_name: string;
-                            action?: {
-                                name: string;
-                                id: string;
-                                openapi?: {
-                                    openapi_spec_id?: string;
-                                    operation_spec: unknown;
-                                    operation_id?: string;
-                                    operation_method?: string;
-                                };
-                                metadata: unknown;
-                                required_form_submission?: boolean;
-                                is_handoff_like?: boolean;
-                            };
-                            call_arguments: string;
-                            call_result: string;
-                        })[];
-                        reasoningSummary?: string;
-                        /** @description Quick reply suggestions for the user */
-                        quickReplySuggestions: {
-                            toolName?: string | null;
-                            suggestions: string[];
-                        }[];
-                        /** @description If your answer might solve the user's issue, return true, otherwise false. Note: once the user confirms it is solved, stop returning true */
-                        mightSolveUserIssue: boolean;
-                        /** @description True if your answer to the user completely covers the issue from knowledge and tools, and no further user input is needed. False if your answer is generic or is not specific to the issue. */
-                        completelyAndFullyCoveredUserIssue?: boolean;
-                    }) & {
-                        /** @enum {string} */
-                        language: "en" | "fr" | "de" | "nl" | "pl" | "pt" | "es" | "it" | "ru" | "ja" | "ko" | "zh" | "ar" | "tr" | "sv" | "da" | "no" | "fi" | "el" | "cs" | "hu" | "th" | "vi" | "id" | "he" | "hi" | "uk" | "ro" | "bg" | "hr" | "sk" | "sl" | "sr" | "et" | "lv" | "lt" | "is" | "ga" | "ms" | "tl" | "fa" | "bn" | "ta" | "te" | "ur" | "sw" | "zu" | "af" | "sq" | "hy" | "az" | "eu" | "be" | "bs" | "ca" | "cy" | "ku" | "ckb" | "kmr";
-                    };
-                };
-                actionCalls?: {
-                    action: {
-                        name: string;
-                        id: string;
-                        openapi?: {
-                            openapi_spec_id?: string;
-                            operation_spec: unknown;
-                            operation_id?: string;
-                            operation_method?: string;
-                        };
-                        metadata: unknown;
-                        required_form_submission?: boolean;
-                        is_handoff_like?: boolean;
-                    };
-                    arguments: unknown;
-                    result: unknown;
-                }[];
-                /** @default null */
-                assignment_choice_summary: {
-                    /** @constant */
-                    strategy: "least-busy";
-                    selected: {
-                        agent_id: number;
-                        agent_name: string;
-                        active_sessions: number;
-                        active_sessions_in_group: number;
-                        pending_sessions: number;
-                        remaining_capacity: number;
-                        max_capacity: number;
-                        max_capacity_in_group: number | null;
-                        is_available_globally: boolean;
-                        is_available_in_group: boolean;
-                        /** @default [] */
-                        missing_required_skills: {
-                            id: string;
-                            name: string;
-                        }[];
-                    } | null;
-                    peers: {
-                        agent_id: number;
-                        agent_name: string;
-                        active_sessions: number;
-                        active_sessions_in_group: number;
-                        pending_sessions: number;
-                        remaining_capacity: number;
-                        max_capacity: number;
-                        max_capacity_in_group: number | null;
-                        is_available_globally: boolean;
-                        is_available_in_group: boolean;
-                        /** @default [] */
-                        missing_required_skills: {
-                            id: string;
-                            name: string;
-                        }[];
-                    }[];
-                    /** @default [] */
-                    required_skills: {
-                        id: string;
-                        name: string;
-                    }[];
-                } | null;
-                custom_data?: {
-                    [key: string]: unknown;
-                } | null;
-            } | {
-                actionCalls?: {
-                    action: {
-                        name: string;
-                        id: string;
-                        openapi?: {
-                            openapi_spec_id?: string;
-                            operation_spec: unknown;
-                            operation_id?: string;
-                            operation_method?: string;
-                        };
-                        metadata: unknown;
-                        required_form_submission?: boolean;
-                        is_handoff_like?: boolean;
-                    };
-                    arguments: unknown;
-                    result: unknown;
-                }[];
-                actionSearchQuery?: string;
-                knowledge?: {
-                    source: string;
-                    source_type: string;
-                    url: string;
-                }[];
-                knowledge_used?: {
-                    content: string;
-                    source: string;
-                }[];
-                work_instructions_scanned?: {
-                    content: string;
-                }[];
-                /** @description Context provided from the client. For example, dynamic metadata sent from the widget such as: the current product name on the page, the current Shopify shop domain, etc etc. */
-                client_context?: {
-                    [key: string]: unknown;
-                } | null;
-                /** @description Org-specific or message-type-specific debug data. */
-                additional_debug_data?: {
-                    [key: string]: unknown;
-                } | null;
-                custom_data?: {
-                    [key: string]: unknown;
-                } | null;
-                whatsapp_template_request?: unknown | null;
-                rule_violation_reflections?: {
-                    rule_name: string;
-                    /** @description How the rule was violated */
-                    violation_description: string;
-                }[];
-                tool_call_results_quick_reply_suggestions?: {
-                    tool_name: string;
-                    suggestions: string[];
-                }[];
-                /** @default null */
-                assignment_choice_summary: {
-                    /** @constant */
-                    strategy: "least-busy";
-                    selected: {
-                        agent_id: number;
-                        agent_name: string;
-                        active_sessions: number;
-                        active_sessions_in_group: number;
-                        pending_sessions: number;
-                        remaining_capacity: number;
-                        max_capacity: number;
-                        max_capacity_in_group: number | null;
-                        is_available_globally: boolean;
-                        is_available_in_group: boolean;
-                        /** @default [] */
-                        missing_required_skills: {
-                            id: string;
-                            name: string;
-                        }[];
-                    } | null;
-                    peers: {
-                        agent_id: number;
-                        agent_name: string;
-                        active_sessions: number;
-                        active_sessions_in_group: number;
-                        pending_sessions: number;
-                        remaining_capacity: number;
-                        max_capacity: number;
-                        max_capacity_in_group: number | null;
-                        is_available_globally: boolean;
-                        is_available_in_group: boolean;
-                        /** @default [] */
-                        missing_required_skills: {
-                            id: string;
-                            name: string;
-                        }[];
-                    }[];
-                    /** @default [] */
-                    required_skills: {
-                        id: string;
-                        name: string;
-                    }[];
-                } | null;
-                destination_id?: string;
-                destination_name?: string;
-                /** @enum {string} */
-                destination_type?: "phone" | "sip" | "hangup";
-                transfer_reason?: string | null;
-                is_failover?: boolean;
-                /** @enum {string} */
-                failover_source?: "stt" | "llm" | "tts";
-                /** @enum {string} */
-                hangup_initiator?: "user" | "agent" | "system";
-                hangup_reason?: string;
-                duration_seconds?: number;
-                /** @enum {string} */
-                call_direction?: "inbound" | "outbound";
-            }) | null;
-            knowledgebase_called?: boolean | null;
             /** @enum {string} */
-            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "prohibited_topic_detected" | "sequence_message" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "workflow_message" | "workflow_note" | "workflow_triggered";
-            extra_params?: {
-                [key: string]: unknown;
-            } | null;
-            agent_id?: number | null;
-            agent_name?: string | null;
-            agent_avatar?: string | null;
-            handoff_happened_during_office_hours?: boolean | null;
-            sender_display_name?: string | null;
-            plan_executed?: boolean | null;
-            contact_id?: string | null;
-            contact_name?: string | null;
-            contact_avatar_url?: string | null;
-            contact_source?: ("csv" | "form" | "freshchat" | "hubspot" | "intercom" | "pipedream" | "salesforce" | "slack") | null;
-            contact_slack_data?: string | null;
-            attachments?: components["schemas"]["ChatAttachmentDto"][] | null;
-            email_rfc_message_id?: string | null;
-            email_to?: string[] | null;
-            email_cc?: string[] | null;
-            external_message_id?: string | null;
-            csat_score?: number | null;
-            csat_feedback?: string | null;
-            state_checkpoint_payload?: unknown | null;
-            client_context?: {
-                [key: string]: unknown;
-            } | null;
-            workflow_id?: string | null;
-            workflow_run_id?: string | null;
-            sequence_id?: string | null;
-            whatsapp_template_name?: string | null;
-            from_opencx_public_api?: boolean | null;
-            sub_status_id?: string | null;
-            whatsapp_sent_at?: string | null;
-            whatsapp_delivered_at?: string | null;
-            whatsapp_read_at?: string | null;
-            whatsapp_failed_at?: string | null;
-            whatsapp_error_title?: string | null;
-            whatsapp_error_details?: string | null;
-            session_closed_payload: unknown;
-            agent_changed_payload?: components["schemas"]["AgentChangedPayload"] | null;
-            comment_thread_id?: string | null;
-            edited_at?: string | null;
-            deleted_at?: string | null;
-        };
-        PhoneAgentDto: {
-            id: string;
-            org_id: string;
-            phone_number: string | null;
-            name: string | null;
-            /** @enum {string} */
-            type: "inbound" | "outbound";
-            language: string[];
-            accent: string | null;
-            handoff_phone_number: string | null;
-            speed: number | null;
-            interruptible: boolean;
-            actionIds: string[] | null;
-            instructions: string[] | null;
-            data_collection_fields: string[] | null;
-            data_collection_webhook_url: string | null;
+            direction: "inbound" | "outbound";
             /** @enum {string} */
-            model: "oppie-vox" | "oppie-vox-turbo" | "oppie-vox-2" | "oppie-vox-livekit";
-            voice_id: string | null;
-            first_message: string | null;
+            status: "initiating" | "ringing" | "in_progress" | "completed" | "no_answer" | "busy" | "rejected" | "failed" | "missed" | "canceled";
+            initiated_by_user_id: number | null;
+            phone_agent_id: string | null;
+            from_number: string | null;
+            to_number: string | null;
+            failure_reason: string | null;
+            livekit_disconnect_reason: string | null;
+            ring_started_at: string | null;
+            ring_expires_at: string | null;
+            accepted_by_user_id: number | null;
+            answered_at: string | null;
+            ended_at: string | null;
+            ended_by_user_id: number | null;
+            duration_seconds: number | null;
+            ring_duration_seconds: number | null;
+            recording_status: ("pending" | "completed" | "failed") | null;
+            has_recording: boolean;
+            is_session_latest_call: boolean;
             /** Format: date-time */
             created_at: string;
-            /** Format: date-time */
-            updated_at: string;
-            provider_external_id: string | null;
-            flow: unknown | null;
-            custom_llm: string | null;
-            use_org_knowledgebase: boolean;
-            background_noise_preset: ("office" | "bar" | "city-street") | null;
-            recording_enabled: boolean;
-            stt_keyterms: string[];
-            stt_model: ("deepgram/flux-general" | "deepgram/nova-3" | "deepgram/nova-3-medical" | "cartesia/ink-whisper" | "elevenlabs/scribe_v2_realtime" | "xai/stt-1" | "assemblyai/universal-3-5-pro" | "speechmatics/enhanced") | null;
-            tts_speed_pct: number | null;
-            failover_transfer_destination_id: string | null;
-        };
-        PhoneAgentVoiceDto: {
-            voice_id: string;
-            name: string;
-            labels: {
-                accent: string | null;
-                description: string | null;
-                age: string | null;
-                gender: string | null;
-                use_case: string | null;
-                language: string | null;
-            };
-            description: string | null;
-            preview_url: string | null;
+            events: components["schemas"]["PhoneCallEventDto"][];
         };
         KnowledgeSourceTreeItemDto: {
             id: string;
@@ -6200,6 +6056,18 @@ export interface components {
         UpdateAgentWorkflowsResponseDto: {
             success: boolean;
         };
+        AvailabilityStatusDto: {
+            id: string;
+            org_id: string;
+            name: string;
+            group_ids: string[];
+            sort_order: number;
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+            deleted_at: string | null;
+        };
         GroupUsersDto: {
             id: number;
             name: string;
@@ -6218,10 +6086,74 @@ export interface components {
             /** @enum {string} */
             support_assignment_strategy: "least-busy" | "round-robin" | "unassigned";
             zendesk_group_id: string | null;
+            zendesk_group_channels: components["schemas"]["SessionChannel"][] | null;
             created_at: string | null;
             updated_at: string | null;
             deleted_at: string | null;
         };
+        ResolvedAvailabilityStatusDto: {
+            /**
+             * @description A defined availability status is applied
+             * @constant
+             */
+            kind: "custom";
+            /** @description Id of the applied availability status */
+            status_id: string;
+            /** @description Name of the applied availability status */
+            name: string;
+        } | {
+            /**
+             * @description Main availability on and available on every support team
+             * @constant
+             */
+            kind: "online";
+        } | {
+            /**
+             * @description Main availability off
+             * @constant
+             */
+            kind: "offline";
+        } | {
+            /**
+             * @description Main availability on but only available on some support teams
+             * @constant
+             */
+            kind: "mixed";
+            /** @description Support teams the user is currently available on */
+            available_teams: {
+                id: string;
+                name: string;
+            }[];
+        };
+        UserAvailabilityStatusDto: {
+            /** @description The user's raw availability record */
+            availability: {
+                id: string;
+                user_id: number;
+                organization_id: string;
+                is_available: boolean;
+                custom_status: string | null;
+                /** Format: date-time */
+                last_status_change: string;
+                current_chat_count: number;
+                max_concurrent_chats: number;
+                notes: string | null;
+                /** Format: date-time */
+                created_at: string;
+                /** Format: date-time */
+                updated_at: string;
+                call_available: boolean;
+                call_locked: boolean;
+                availability_status_id: string | null;
+            };
+            resolved_status: components["schemas"]["ResolvedAvailabilityStatusDto"];
+            /** @description The user's full per-support-team availability switch matrix */
+            teams: {
+                id: string;
+                name: string;
+                available: boolean;
+            }[];
+        };
         VersionHistoryItemDto: {
             /** Format: uuid */
             id: string;
@@ -6269,52 +6201,447 @@ export interface components {
                     message: string;
                 };
             } | {
-                /** @constant */
-                type: "send_whatsapp_messages";
-                data: {
-                    phone_number_id: string;
-                    template: {
+                /** @constant */
+                type: "send_whatsapp_messages";
+                data: {
+                    phone_number_id: string;
+                    template: {
+                        name: string;
+                        language: string;
+                        parameters: components["schemas"]["WhatsAppTemplateMappingDto"];
+                    };
+                };
+            };
+            delay_in_minutes?: number;
+            /** Format: date-time */
+            started_at?: string;
+            /** Format: date-time */
+            ended_at?: string;
+        };
+        /** @enum {string} */
+        SequenceStatus: "pending" | "complete" | "canceled" | "active";
+        SequenceDto: {
+            id: string;
+            name: string;
+            org_id: string;
+            custom_id: string | null;
+            filter: {
+                or: {
+                    and: components["schemas"]["ContactsFilter"][];
+                }[];
+            } | null;
+            steps: components["schemas"]["SequenceStep"][];
+            is_continuous: boolean;
+            started_at: string | null;
+            canceled_at: string | null;
+            ended_at: string | null;
+            status: components["schemas"]["SequenceStatus"] | null;
+        };
+        StartOneOffSequenceOutputDto: {
+            data?: {
+                success: boolean;
+            };
+            error?: {
+                /** @enum {string} */
+                code: "sequence_not_found" | "one_off_sequence_is_canceled" | "sequence_already_started";
+                status: 400 | 404;
+                message: string;
+            };
+        };
+        AgentChangedPayload: {
+            /** @constant */
+            from: "ai";
+            /** @constant */
+            to: "human_agent";
+            agent_id: number | null;
+        } | {
+            /** @constant */
+            from: "human_agent";
+            /** @constant */
+            to: "ai";
+            agent_id: number;
+        } | {
+            /** @constant */
+            from: "human_agent";
+            /** @constant */
+            to: "human_agent";
+            agent_id: number;
+            old_agent_id: number;
+        } | {
+            /** @constant */
+            from: "human_agent";
+            /** @constant */
+            to: "unassigned";
+        } | {
+            /** @constant */
+            from: "ai";
+            /** @constant */
+            to: "unassigned";
+        } | {
+            /** @constant */
+            from: "unassigned";
+            /** @constant */
+            to: "human_agent";
+            agent_id: number;
+        } | {
+            /** @constant */
+            from: "unassigned";
+            /** @constant */
+            to: "ai";
+        };
+        ChatHistoryDto: {
+            id: number;
+            uuid: string;
+            chatbot_id?: string | null;
+            session_id: string;
+            from_user?: boolean | null;
+            message?: string | null;
+            original_message?: string | null;
+            original_language?: string | null;
+            translated_message?: string | null;
+            translated_language?: string | null;
+            created_at?: string | null;
+            updated_at?: string | null;
+            debug_json?: ({
+                v2: {
+                    response: ({
+                        /** @constant */
+                        type: "prohibited_topic";
+                        topic: string;
+                    } | {
+                        /** @constant */
+                        type: "response_skipped";
+                        /** @enum {string} */
+                        reason?: "empty_response" | "potential_answers_dead_end" | "silent_handoff" | "superseded_by_newer_run" | "flagged_as_spam";
+                        reasoning?: ({
+                            /** @constant */
+                            type: "reasoning";
+                            content: string;
+                        } | {
+                            /** @constant */
+                            type: "tool_call";
+                            call_id: string;
+                            tool_name: string;
+                            action?: {
+                                name: string;
+                                id: string;
+                                openapi?: {
+                                    openapi_spec_id?: string;
+                                    operation_spec: unknown;
+                                    operation_id?: string;
+                                    operation_method?: string;
+                                };
+                                metadata: unknown;
+                                required_form_submission?: boolean;
+                                is_handoff_like?: boolean;
+                            };
+                            call_arguments: string;
+                            call_result: string;
+                        })[];
+                        context?: {
+                            knowledgeBaseItems: {
+                                itemId: string;
+                                chunkIndex: number;
+                                title: string;
+                                url?: string;
+                            }[];
+                            instructions: {
+                                id: string;
+                                title: string;
+                            }[];
+                            tools: {
+                                name: string;
+                            }[];
+                        };
+                        suppressedResponseText?: string;
+                        reasoningSummary?: string;
+                    } | {
+                        /** @constant */
+                        type: "response";
+                        responseText: string;
+                        responseTextWithReferences: string;
+                        context: {
+                            knowledgeBaseItems: {
+                                itemId: string;
+                                chunkIndex: number;
+                                title: string;
+                                url?: string;
+                            }[];
+                            instructions: {
+                                id: string;
+                                title: string;
+                            }[];
+                            tools: {
+                                name: string;
+                            }[];
+                        };
+                        reasoning: ({
+                            /** @constant */
+                            type: "reasoning";
+                            content: string;
+                        } | {
+                            /** @constant */
+                            type: "tool_call";
+                            call_id: string;
+                            tool_name: string;
+                            action?: {
+                                name: string;
+                                id: string;
+                                openapi?: {
+                                    openapi_spec_id?: string;
+                                    operation_spec: unknown;
+                                    operation_id?: string;
+                                    operation_method?: string;
+                                };
+                                metadata: unknown;
+                                required_form_submission?: boolean;
+                                is_handoff_like?: boolean;
+                            };
+                            call_arguments: string;
+                            call_result: string;
+                        })[];
+                        reasoningSummary?: string;
+                        /** @description Quick reply suggestions for the user */
+                        quickReplySuggestions: {
+                            toolName?: string | null;
+                            suggestions: string[];
+                        }[];
+                        /** @description If your answer might solve the user's issue, return true, otherwise false. Note: once the user confirms it is solved, stop returning true */
+                        mightSolveUserIssue: boolean;
+                        /** @description True if your answer to the user completely covers the issue from knowledge and tools, and no further user input is needed. False if your answer is generic or is not specific to the issue. */
+                        completelyAndFullyCoveredUserIssue?: boolean;
+                    }) & {
+                        /** @enum {string} */
+                        language: "en" | "fr" | "de" | "nl" | "pl" | "pt" | "es" | "it" | "ru" | "ja" | "ko" | "zh" | "ar" | "tr" | "sv" | "da" | "no" | "fi" | "el" | "cs" | "hu" | "th" | "vi" | "id" | "he" | "hi" | "uk" | "ro" | "bg" | "hr" | "sk" | "sl" | "sr" | "et" | "lv" | "lt" | "is" | "ga" | "ms" | "tl" | "fa" | "bn" | "ta" | "te" | "ur" | "sw" | "zu" | "af" | "sq" | "hy" | "az" | "eu" | "be" | "bs" | "ca" | "cy" | "ku" | "ckb" | "kmr";
+                    };
+                };
+                actionCalls?: {
+                    action: {
+                        name: string;
+                        id: string;
+                        openapi?: {
+                            openapi_spec_id?: string;
+                            operation_spec: unknown;
+                            operation_id?: string;
+                            operation_method?: string;
+                        };
+                        metadata: unknown;
+                        required_form_submission?: boolean;
+                        is_handoff_like?: boolean;
+                    };
+                    arguments: unknown;
+                    result: unknown;
+                }[];
+                /** @default null */
+                assignment_choice_summary: {
+                    /** @constant */
+                    strategy: "least-busy";
+                    selected: {
+                        agent_id: number;
+                        agent_name: string;
+                        active_sessions: number;
+                        active_sessions_in_group: number;
+                        pending_sessions: number;
+                        remaining_capacity: number;
+                        max_capacity: number;
+                        max_capacity_in_group: number | null;
+                        is_available_globally: boolean;
+                        is_available_in_group: boolean;
+                        /** @default [] */
+                        missing_required_skills: {
+                            id: string;
+                            name: string;
+                        }[];
+                    } | null;
+                    peers: {
+                        agent_id: number;
+                        agent_name: string;
+                        active_sessions: number;
+                        active_sessions_in_group: number;
+                        pending_sessions: number;
+                        remaining_capacity: number;
+                        max_capacity: number;
+                        max_capacity_in_group: number | null;
+                        is_available_globally: boolean;
+                        is_available_in_group: boolean;
+                        /** @default [] */
+                        missing_required_skills: {
+                            id: string;
+                            name: string;
+                        }[];
+                    }[];
+                    /** @default [] */
+                    required_skills: {
+                        id: string;
+                        name: string;
+                    }[];
+                } | null;
+                custom_data?: {
+                    [key: string]: unknown;
+                } | null;
+            } | {
+                actionCalls?: {
+                    action: {
                         name: string;
-                        language: string;
-                        parameters: components["schemas"]["WhatsAppTemplateMappingDto"];
+                        id: string;
+                        openapi?: {
+                            openapi_spec_id?: string;
+                            operation_spec: unknown;
+                            operation_id?: string;
+                            operation_method?: string;
+                        };
+                        metadata: unknown;
+                        required_form_submission?: boolean;
+                        is_handoff_like?: boolean;
                     };
-                };
-            };
-            delay_in_minutes?: number;
-            /** Format: date-time */
-            started_at?: string;
-            /** Format: date-time */
-            ended_at?: string;
-        };
-        /** @enum {string} */
-        SequenceStatus: "pending" | "complete" | "canceled" | "active";
-        SequenceDto: {
-            id: string;
-            name: string;
-            org_id: string;
-            custom_id: string | null;
-            filter: {
-                or: {
-                    and: components["schemas"]["ContactsFilter"][];
+                    arguments: unknown;
+                    result: unknown;
                 }[];
-            } | null;
-            steps: components["schemas"]["SequenceStep"][];
-            is_continuous: boolean;
-            started_at: string | null;
-            canceled_at: string | null;
-            ended_at: string | null;
-            status: components["schemas"]["SequenceStatus"] | null;
-        };
-        StartOneOffSequenceOutputDto: {
-            data?: {
-                success: boolean;
-            };
-            error?: {
+                actionSearchQuery?: string;
+                knowledge?: {
+                    source: string;
+                    source_type: string;
+                    url: string;
+                }[];
+                knowledge_used?: {
+                    content: string;
+                    source: string;
+                }[];
+                work_instructions_scanned?: {
+                    content: string;
+                }[];
+                /** @description Context provided from the client. For example, dynamic metadata sent from the widget such as: the current product name on the page, the current Shopify shop domain, etc etc. */
+                client_context?: {
+                    [key: string]: unknown;
+                } | null;
+                /** @description Org-specific or message-type-specific debug data. */
+                additional_debug_data?: {
+                    [key: string]: unknown;
+                } | null;
+                custom_data?: {
+                    [key: string]: unknown;
+                } | null;
+                whatsapp_template_request?: unknown | null;
+                rule_violation_reflections?: {
+                    rule_name: string;
+                    /** @description How the rule was violated */
+                    violation_description: string;
+                }[];
+                tool_call_results_quick_reply_suggestions?: {
+                    tool_name: string;
+                    suggestions: string[];
+                }[];
+                /** @default null */
+                assignment_choice_summary: {
+                    /** @constant */
+                    strategy: "least-busy";
+                    selected: {
+                        agent_id: number;
+                        agent_name: string;
+                        active_sessions: number;
+                        active_sessions_in_group: number;
+                        pending_sessions: number;
+                        remaining_capacity: number;
+                        max_capacity: number;
+                        max_capacity_in_group: number | null;
+                        is_available_globally: boolean;
+                        is_available_in_group: boolean;
+                        /** @default [] */
+                        missing_required_skills: {
+                            id: string;
+                            name: string;
+                        }[];
+                    } | null;
+                    peers: {
+                        agent_id: number;
+                        agent_name: string;
+                        active_sessions: number;
+                        active_sessions_in_group: number;
+                        pending_sessions: number;
+                        remaining_capacity: number;
+                        max_capacity: number;
+                        max_capacity_in_group: number | null;
+                        is_available_globally: boolean;
+                        is_available_in_group: boolean;
+                        /** @default [] */
+                        missing_required_skills: {
+                            id: string;
+                            name: string;
+                        }[];
+                    }[];
+                    /** @default [] */
+                    required_skills: {
+                        id: string;
+                        name: string;
+                    }[];
+                } | null;
+                destination_id?: string;
+                destination_name?: string;
                 /** @enum {string} */
-                code: "sequence_not_found" | "one_off_sequence_is_canceled" | "sequence_already_started";
-                status: 400 | 404;
-                message: string;
-            };
+                destination_type?: "phone" | "sip" | "hangup";
+                transfer_reason?: string | null;
+                is_failover?: boolean;
+                /** @enum {string} */
+                failover_source?: "stt" | "llm" | "tts";
+                /** @enum {string} */
+                hangup_initiator?: "user" | "agent" | "system";
+                hangup_reason?: string;
+                duration_seconds?: number;
+                /** @enum {string} */
+                call_direction?: "inbound" | "outbound";
+            }) | null;
+            knowledgebase_called?: boolean | null;
+            /** @enum {string} */
+            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "prohibited_topic_detected" | "sequence_message" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_integration" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_integration" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "workflow_message" | "workflow_note" | "workflow_triggered";
+            extra_params?: {
+                [key: string]: unknown;
+            } | null;
+            agent_id?: number | null;
+            agent_name?: string | null;
+            agent_avatar?: string | null;
+            handoff_happened_during_office_hours?: boolean | null;
+            sender_display_name?: string | null;
+            plan_executed?: boolean | null;
+            contact_id?: string | null;
+            contact_name?: string | null;
+            contact_avatar_url?: string | null;
+            contact_source?: ("csv" | "form" | "freshchat" | "hubspot" | "intercom" | "pipedream" | "salesforce" | "slack") | null;
+            contact_slack_data?: string | null;
+            attachments?: components["schemas"]["ChatAttachmentDto"][] | null;
+            email_rfc_message_id?: string | null;
+            email_to?: string[] | null;
+            email_cc?: string[] | null;
+            external_message_id?: string | null;
+            csat_score?: number | null;
+            csat_feedback?: string | null;
+            state_checkpoint_payload?: unknown | null;
+            client_context?: {
+                [key: string]: unknown;
+            } | null;
+            workflow_id?: string | null;
+            workflow_run_id?: string | null;
+            sequence_id?: string | null;
+            whatsapp_template_name?: string | null;
+            from_opencx_public_api?: boolean | null;
+            sub_status_id?: string | null;
+            whatsapp_sent_at?: string | null;
+            whatsapp_delivered_at?: string | null;
+            whatsapp_read_at?: string | null;
+            whatsapp_failed_at?: string | null;
+            whatsapp_error_title?: string | null;
+            whatsapp_error_details?: string | null;
+            twitter_sent_at?: string | null;
+            twitter_read_at?: string | null;
+            twitter_failed_at?: string | null;
+            twitter_error_title?: string | null;
+            twitter_error_details?: string | null;
+            session_closed_payload: unknown;
+            agent_changed_payload?: components["schemas"]["AgentChangedPayload"] | null;
+            comment_thread_id?: string | null;
+            edited_at?: string | null;
+            deleted_at?: string | null;
+            phone_call_id?: string | null;
+            phone_call?: components["schemas"]["PhoneCallDto"] | null;
         };
         SankeyReportResDto: {
             nodes: {
@@ -6357,6 +6684,52 @@ export interface components {
                 customDataKeys?: string[];
             }[];
         };
+        CsatSettingsResponseDto: {
+            /** @description The ID of the organization */
+            organization_id: string;
+            /** @description Whether CSAT collection is enabled for web channel */
+            web_enabled: boolean;
+            /** @description Whether CSAT collection is enabled for email channel */
+            email_enabled: boolean;
+            /** @description Whether CSAT collection is enabled for phone channel */
+            phone_enabled: boolean;
+            /** @description Whether CSAT collection is enabled for WhatsApp channel */
+            whatsapp_enabled: boolean;
+            /** @description Whether CSAT collection is enabled for SMS channel */
+            sms_enabled: boolean;
+            /** @description Whether CSAT collection is enabled for Slack channel */
+            slack_enabled: boolean;
+            /** @description Whether CSAT collection is enabled for API channel */
+            api_enabled: boolean;
+            /** @description Whether CSAT collection is enabled for web voice channel */
+            web_voice_enabled: boolean;
+            /** @description Whether CSAT collection is enabled for Instagram channel */
+            instagram_enabled: boolean;
+            /** @description Whether CSAT collection is enabled for Facebook Messenger channel */
+            messenger_enabled: boolean;
+            /** @description Custom message to display with CSAT request */
+            custom_message: string | null;
+            /** @description Whether to automatically send CSAT after session closes */
+            auto_send_on_close: boolean;
+            /** @description Delay in minutes before sending CSAT after session closes */
+            send_delay_minutes: number;
+            /** @description Full-HTML template for the public CSAT feedback page (null = default page) */
+            web_template_html: string | null;
+            /** @description Full-HTML template for the CSAT request email (null = default email) */
+            email_template_html: string | null;
+            /** @description Subject line for the custom CSAT request email (null = default subject) */
+            email_template_subject: string | null;
+            /**
+             * Format: date-time
+             * @description When the settings were created
+             */
+            created_at: string;
+            /**
+             * Format: date-time
+             * @description When the settings were last updated
+             */
+            updated_at: string;
+        };
         EmailTemplateActivityItemDto: {
             id: string;
             from_email: string;
@@ -7169,7 +7542,7 @@ export interface components {
             } | ({
                 /** @constant */
                 success: true;
-                code?: string | "session_assigned_to_human_agent" | "response_cancelled" | "skipping_unuseful_response" | "duplicate_message_ignored" | "ai_response_skipped_by_workflow";
+                code?: string | "session_assigned_to_human_agent" | "response_cancelled" | "skipping_unuseful_response" | "duplicate_message_ignored" | "ai_response_skipped_by_workflow" | "ai_skipped_spam";
                 autopilotResponse?: {
                     /** @constant */
                     type: "text";
@@ -8112,7 +8485,7 @@ export interface components {
             /** Format: email */
             email: string;
             avatar_url?: string | null;
-            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "contacts:read" | "contacts:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "audit-logs:write" | "settings:read" | "settings:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
+            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "contacts:read" | "contacts:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "audit-logs:write" | "settings:read" | "settings:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
         };
         OrgUserDetail: {
             id: number;
@@ -8121,7 +8494,7 @@ export interface components {
             /** Format: email */
             email: string;
             avatar_url?: string | null;
-            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "contacts:read" | "contacts:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "audit-logs:write" | "settings:read" | "settings:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
+            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "contacts:read" | "contacts:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "companion:read" | "companion:write" | "redaction:read" | "redaction:write" | "voc:read" | "voc:write" | "audit-logs:read" | "audit-logs:write" | "settings:read" | "settings:write" | "settings-billing:read" | "settings-billing:write" | "settings-api-keys:read" | "settings-api-keys:write" | "settings-autopilot:read" | "settings-autopilot:write" | "settings-webhooks:read" | "settings-webhooks:write" | "settings-secrets:read" | "settings-secrets:write" | "settings-handoff:read" | "settings-handoff:write" | "settings-translations:read" | "settings-translations:write" | "settings-sso:read" | "settings-sso:write" | "settings-integrations:read" | "settings-integrations:write" | "settings-members:read" | "settings-members:write" | "settings-tags:read" | "settings-tags:write" | "settings-sla:read" | "settings-sla:write" | "settings-csat:read" | "settings-csat:write" | "settings-reports:read" | "settings-reports:write" | "settings-office-hours:read" | "settings-office-hours:write" | "settings-channels:read" | "settings-channels:write" | "settings-channels-voice:read" | "settings-channels-voice:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
             teams: {
                 group: components["schemas"]["GroupDto"];
                 is_user_available_on_group: boolean;
@@ -8577,6 +8950,50 @@ export interface components {
         DomainBlockStatusOutput: {
             is_blocked: boolean;
         };
+        ListBlockedIpsOutput: {
+            data: {
+                /** @description Block record ID */
+                id: string;
+                /** @description The blocked address — a single IP (203.0.113.7) or a CIDR range (203.0.113.0/24) */
+                ip_address: string;
+                /** @description Why the address was blocked */
+                reason: string | null;
+                /** Format: date-time */
+                created_at: string;
+            }[];
+            total: number;
+            page: number;
+            total_pages: number;
+        };
+        BlockIpsOutput: {
+            /** @description Addresses that were successfully blocked */
+            blocked: {
+                /** @description Block record ID */
+                id: string;
+                /** @description The blocked address — a single IP (203.0.113.7) or a CIDR range (203.0.113.0/24) */
+                ip_address: string;
+                /** @description Why the address was blocked */
+                reason: string | null;
+                /** Format: date-time */
+                created_at: string;
+            }[];
+            /** @description Addresses that needed no action — already blocked, or not a valid IP/CIDR */
+            skipped: string[];
+            /** @description Addresses that could NOT be blocked — these are still unblocked */
+            failed: {
+                ip: string;
+                error: string;
+            }[];
+            summary: {
+                total: number;
+                blocked: number;
+                skipped: number;
+                failed: number;
+            };
+        };
+        IpBlockStatusOutput: {
+            is_blocked: boolean;
+        };
         GetCustomDomainsOutput: {
             domainName: string;
             domainNameVerificationStatus: string | null;
@@ -8924,28 +9341,161 @@ export interface operations {
             };
         };
     };
-    invokeAction: {
+    invokeAction: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                operation_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["InvokeActionDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["InvokeActionResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    deleteAllActions: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content?: never;
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    importActionsFromOpenApiSpec: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["FileUploadDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content?: never;
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    updateAgentAvailability: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description Organization user ID */
+                userId: number;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateAgentAvailabilityPublicDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["AgentAvailability"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    listAuditLogs: {
         parameters: {
-            query?: never;
-            header?: never;
-            path: {
-                operation_id: string;
+            query?: {
+                startDate?: string;
+                endDate?: string;
+                entityType?: string;
+                eventType?: string;
+                eventCategory?: "access" | "agent_availability" | "communication" | "configuration" | "data" | "security";
+                actorId?: number;
+                actorType?: "api" | "system" | "user";
+                page?: number;
+                limit?: number;
             };
+            header?: never;
+            path?: never;
             cookie?: never;
         };
-        requestBody: {
-            content: {
-                "application/json": components["schemas"]["InvokeActionDto"];
-            };
-        };
+        requestBody?: never;
         responses: {
             /** @description Default Response */
-            201: {
+            200: {
                 headers: {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["InvokeActionResponseDto"];
+                    "application/json": components["schemas"]["AuditLogsPublicResponse"];
                 };
             };
             /** @description Internal Server Error */
@@ -8959,7 +9509,7 @@ export interface operations {
             };
         };
     };
-    deleteAllActions: {
+    listAvailabilityStatuses: {
         parameters: {
             query?: never;
             header?: never;
@@ -8973,7 +9523,9 @@ export interface operations {
                 headers: {
                     [name: string]: unknown;
                 };
-                content?: never;
+                content: {
+                    "application/json": components["schemas"]["AvailabilityStatusDto"][];
+                };
             };
             /** @description Internal Server Error */
             500: {
@@ -8986,25 +9538,26 @@ export interface operations {
             };
         };
     };
-    importActionsFromOpenApiSpec: {
+    getUsersAvailabilityStatuses: {
         parameters: {
-            query?: never;
+            query: {
+                /** @description Comma-separated organization user IDs, max 100 (e.g. "12,34,56") */
+                user_ids: string;
+            };
             header?: never;
             path?: never;
             cookie?: never;
         };
-        requestBody: {
-            content: {
-                "application/json": components["schemas"]["FileUploadDto"];
-            };
-        };
+        requestBody?: never;
         responses: {
             /** @description Default Response */
             200: {
                 headers: {
                     [name: string]: unknown;
                 };
-                content?: never;
+                content: {
+                    "application/json": components["schemas"]["UserAvailabilityStatusDto"][];
+                };
             };
             /** @description Internal Server Error */
             500: {
@@ -9017,21 +9570,17 @@ export interface operations {
             };
         };
     };
-    updateAgentAvailability: {
+    getUserAvailabilityStatus: {
         parameters: {
             query?: never;
             header?: never;
             path: {
                 /** @description Organization user ID */
-                userId: number;
+                user_id: number;
             };
             cookie?: never;
         };
-        requestBody: {
-            content: {
-                "application/json": components["schemas"]["UpdateAgentAvailabilityPublicDto"];
-            };
-        };
+        requestBody?: never;
         responses: {
             /** @description Default Response */
             200: {
@@ -9039,7 +9588,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["AgentAvailability"];
+                    "application/json": components["schemas"]["UserAvailabilityStatusDto"];
                 };
             };
             /** @description Internal Server Error */
@@ -9053,24 +9602,21 @@ export interface operations {
             };
         };
     };
-    listAuditLogs: {
+    applyUserAvailabilityStatus: {
         parameters: {
-            query?: {
-                startDate?: string;
-                endDate?: string;
-                entityType?: string;
-                eventType?: string;
-                eventCategory?: "access" | "agent_availability" | "communication" | "configuration" | "data" | "security";
-                actorId?: number;
-                actorType?: "api" | "system" | "user";
-                page?: number;
-                limit?: number;
-            };
+            query?: never;
             header?: never;
-            path?: never;
+            path: {
+                /** @description Organization user ID */
+                user_id: number;
+            };
             cookie?: never;
         };
-        requestBody?: never;
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["ApplyUserAvailabilityStatusDto"];
+            };
+        };
         responses: {
             /** @description Default Response */
             200: {
@@ -9078,7 +9624,7 @@ export interface operations {
                     [name: string]: unknown;
                 };
                 content: {
-                    "application/json": components["schemas"]["AuditLogsPublicResponse"];
+                    "application/json": components["schemas"]["UserAvailabilityStatusDto"];
                 };
             };
             /** @description Internal Server Error */
@@ -10801,6 +11347,68 @@ export interface operations {
             };
         };
     };
+    getCsatSettings: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["CsatSettingsResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    updateCsatSettings: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateCsatSettingsDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["CsatSettingsResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     getAutopilotStatus: {
         parameters: {
             query?: never;
@@ -11180,6 +11788,135 @@ export interface operations {
             };
         };
     };
+    listBlockedIps: {
+        parameters: {
+            query?: {
+                /** @description Page number (default: 1) */
+                page?: number;
+                /** @description Results per page (default: 20, max: 200) */
+                limit?: number;
+            };
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ListBlockedIpsOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    blockIps: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["BlockIpsInputDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["BlockIpsOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    checkIpBlocked: {
+        parameters: {
+            query: {
+                /** @description An IP address (e.g. "203.0.113.7" or "2001:db8::1") */
+                value: string;
+            };
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["IpBlockStatusOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    unblockIp: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The block record ID */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content?: never;
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     sendEmail: {
         parameters: {
             query?: never;
@@ -15963,7 +16700,7 @@ export interface operations {
                 timezone?: string;
                 policy_id?: string;
                 team_id?: string;
-                channel?: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice";
+                channel?: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice" | "twitter" | "twitter_mentions";
                 agent_id?: number;
             };
             header?: never;
@@ -16000,7 +16737,7 @@ export interface operations {
                 timezone?: string;
                 policy_id?: string;
                 team_id?: string;
-                channel?: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice";
+                channel?: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice" | "twitter" | "twitter_mentions";
                 agent_id?: number;
                 group_by: "policy" | "team" | "agent" | "channel";
             };
@@ -16038,7 +16775,7 @@ export interface operations {
                 timezone?: string;
                 policy_id?: string;
                 team_id?: string;
-                channel?: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice";
+                channel?: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice" | "twitter" | "twitter_mentions";
                 agent_id?: number;
                 granularity?: "day" | "week";
             };
@@ -16076,7 +16813,7 @@ export interface operations {
                 timezone?: string;
                 policy_id?: string;
                 team_id?: string;
-                channel?: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice";
+                channel?: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice" | "twitter" | "twitter_mentions";
                 agent_id?: number;
             };
             header?: never;