@opencx/mcp 1.12.2 → 1.12.4

package/dist/schema.d.ts

@@ -1003,6 +1003,30 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/autopilot/prohibited-topics": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List prohibited topics
+         * @description List the org-wide prohibited topics (also called unapproved themes). When the AI detects that a conversation is about one of these topics, it hands off to a human agent (subject to per-channel handoff behavior settings).
+         */
+        get: operations["listProhibitedTopics"];
+        /**
+         * Replace prohibited topics
+         * @description Replace the full list of prohibited topics. Pass an empty array to clear all topics. Blank entries and case-insensitive duplicates are removed. When the AI detects a conversation about any of these topics, it hands off to a human.
+         */
+        put: operations["updateProhibitedTopics"];
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/blocklist/contacts": {
         parameters: {
             query?: never;
@@ -1401,7 +1425,7 @@ export interface paths {
         };
         /**
          * Get impact report
-         * @description Get the AI automation rate and resolution breakdown. Returns total resolved, assumed resolved, handed off, and in-progress sessions along with the computed automation rate percentage.
+         * @description Get the AI automation rate and resolution breakdown. Returns total resolved, assumed resolved, handed off, and in-progress sessions along with the computed automation rate percentage, plus per-day resolution (`resolutions_daily`), per-day automation rate (`automation_rate_daily`), and sentiment (`sentiments_daily`) counts and the resolution totals (`resolution_totals`) and sentiment totals (`sentiment_totals`) for charting.
          */
         get: operations["getImpactReport"];
         put?: never;
@@ -1496,6 +1520,30 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/office-hours/default": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get default office hours
+         * @description Get the organization-wide default office hours schedule. This is the fallback schedule used when a conversation is not assigned to a team with its own custom office hours. If no default has been configured yet, returns America/New_York with an empty shifts list (treated as 24/7).
+         */
+        get: operations["getDefaultOfficeHours"];
+        /**
+         * Update default office hours
+         * @description Set or replace the organization-wide default office hours. The shifts array replaces all existing default shifts — include every shift you want to keep. Example: Monday-Friday 9am-5pm EST would be one shift with day_of_week "monday_to_friday", start_time "09:00:00", end_time "17:00:00", and iana_timezone "America/New_York".
+         */
+        put: operations["updateDefaultOfficeHours"];
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/office-hours/{id}": {
         parameters: {
             query?: never;
@@ -3171,6 +3219,26 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/test/phone/simulate-ring": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /**
+         * Test-only: simulate a phone-call ring
+         * @description Test-environment-only endpoint that fakes an inbound phone call ring for an existing session. Returns 404 outside of test/dev environments.
+         */
+        post: operations["simulatePhoneRing"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/hc": {
         parameters: {
             query?: never;
@@ -3948,12 +4016,79 @@ export interface paths {
         };
         trace?: never;
     };
+    "/mini-apps": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /** Create a new mini app */
+        post: operations["createMiniApp"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/mini-apps/submit": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        put?: never;
+        /** Submit a built version of a mini app */
+        post: operations["submitMiniApp"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/mini-apps/{id}/source": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /** Get a mini app's latest source for editing */
+        get: operations["getMiniAppSource"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
 }
 export type webhooks = Record<string, never>;
 export interface components {
     schemas: {
         /** @enum {string} */
         SessionChannel: "web" | "email" | "phone_voice" | "slack" | "sms" | "whatsapp" | "instagram" | "messenger" | "api" | "web_voice";
+        DefaultOfficeHoursInputDto: {
+            /** @description IANA timezone for the default schedule (e.g. "America/New_York", "Europe/London", "Asia/Tokyo") */
+            iana_timezone: string;
+            /** @description Time blocks when support is available. Replaces all existing default shifts. Use day ranges like "monday_to_friday" for convenience. */
+            shifts: {
+                /**
+                 * @description Day(s) of week: "monday", "tuesday", "wednesday", "thursday", "friday", "saturday", "sunday", "everyday", "monday_to_friday", "sunday_to_thursday", "friday_and_saturday", "sunday_and_monday"
+                 * @enum {string}
+                 */
+                day_of_week: "everyday" | "friday" | "friday_and_saturday" | "monday" | "monday_to_friday" | "saturday" | "sunday" | "sunday_and_monday" | "sunday_to_thursday" | "thursday" | "tuesday" | "wednesday";
+                /** @description Start time in HH:mm:ss format (e.g. "09:00:00") */
+                start_time: string;
+                /** @description End time in HH:mm:ss format (e.g. "17:00:00") */
+                end_time: string;
+            }[];
+        };
         CreateSlaPolicyDto: {
             name: string;
             office_hours_id?: string | null;
@@ -4220,6 +4355,27 @@ export interface components {
             userId: number;
             groupId?: string;
         };
+        CreateMiniAppDto: {
+            name: string;
+            description?: string;
+        };
+        SubmitMiniAppDto: {
+            /** Format: uuid */
+            app_id: string;
+            source: string;
+            code: string;
+            css: string;
+            /** @enum {string} */
+            target_surface?: "inbox" | "dashboard";
+            declared_network?: {
+                origin: string;
+                reason: string;
+            }[];
+            template?: string;
+            template_version?: string;
+        };
+        /** @enum {string} */
+        PhoneHandoffReason: "ai_initiated" | "no_agent_assigned" | "agent_unavailable" | "caller_requested" | "timeout" | "unknown";
         RedactMessageDto: {
             /** @description The message UUID to be redacted */
             messageId: string;
@@ -4479,6 +4635,10 @@ export interface components {
              */
             ai_agent_version?: "v1" | "v2";
         };
+        UpdateProhibitedTopicsInputDto: {
+            /** @description Full replacement list of prohibited topics. Empty array clears all topics. Duplicates and blank entries are removed. */
+            topics: string[];
+        };
         ChatAttachmentInput: {
             /** @description The name of the file */
             name: string;
@@ -5031,7 +5191,7 @@ export interface components {
              * @description What starts the workflow. Use "manual-trigger" for on-demand execution, "ai-trigger" for AI-initiated, "webhook" for external HTTP triggers, "cron-trigger" for scheduled runs, or event-based triggers like "ticket-created", "contact-created", etc.
              * @enum {string}
              */
-            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
+            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed";
             /** @description Trigger-specific configuration (e.g. cron expression for cron-trigger) */
             trigger_configuration?: unknown | null;
             /** @description Array of workflow steps and control-flow blocks. Each step is an object with { "$kind": "Action", "id": "<unique-step-id>", "type": "<action-type>", "name": "<display-name>", "input": { ... } }. Control-flow blocks use { "$kind": "Block", "type": "if-else", "id": "<unique-id>", "inputs": { "condition": { "operatorName": "equals", "left": "{{step_id.field}}", "right": "value" } }, "branches": { "then": [...steps], "else": [...steps] } }. Use {{step_id.field}} to reference outputs from previous steps (no `.output.` segment — the field sits directly under the step id). */
@@ -5048,7 +5208,7 @@ export interface components {
              * @description New trigger type
              * @enum {string}
              */
-            trigger_type?: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
+            trigger_type?: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed";
             /** @description New trigger configuration */
             trigger_configuration?: unknown | null;
             /** @description New workflow step/block definitions (replaces existing blocks) */
@@ -5061,7 +5221,7 @@ export interface components {
              * @description Trigger type to validate against
              * @enum {string}
              */
-            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
+            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed";
             /** @description Trigger configuration to validate against the trigger's configuration_def. When omitted, the trigger is validated as if unconfigured — triggers with required configuration (e.g. cron-trigger, ai-trigger) will report errors. */
             trigger_configuration?: unknown | null;
             /** @description Workflow blocks to validate */
@@ -5074,7 +5234,7 @@ export interface components {
                  * @description Trigger type whose payload shape this synthetic payload should match
                  * @enum {string}
                  */
-                type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
+                type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "ai-response-completed" | "agent-availability-changed" | "agent-avail-in-team-changed";
                 payload: unknown;
             };
         };
@@ -5207,6 +5367,8 @@ export interface components {
             contact_email?: string;
             /** @description Search keyword to match against message text */
             keyword?: string;
+            /** @description Max chat-history messages to return (default 30, min 10, max 30). Oldest-first. */
+            history_limit?: number;
         };
         BlockContactInputDto: {
             /**
@@ -5326,9 +5488,34 @@ export interface components {
             /** Format: email */
             email: string;
         };
+        SimulatePhoneRingInput: {
+            sessionId: string;
+            phoneAgentId?: string | null;
+            agentName?: string | null;
+            fromPhoneNumber?: string | null;
+            reason?: components["schemas"]["PhoneHandoffReason"];
+        };
         UploadOpenApiSpecDto: {
             spec: string;
         };
+        DefaultOfficeHoursResponseDto: {
+            /** @description IANA timezone (e.g. "America/New_York", "Europe/London") */
+            iana_timezone: string;
+            /** @description The time blocks when support is available */
+            shifts: {
+                /** @description Shift ID */
+                id: string;
+                /**
+                 * @description Day(s) of week: "monday", "tuesday", "wednesday", "thursday", "friday", "saturday", "sunday", "everyday", "monday_to_friday", "sunday_to_thursday", "friday_and_saturday", "sunday_and_monday"
+                 * @enum {string}
+                 */
+                day_of_week: "everyday" | "friday" | "friday_and_saturday" | "monday" | "monday_to_friday" | "saturday" | "sunday" | "sunday_and_monday" | "sunday_to_thursday" | "thursday" | "tuesday" | "wednesday";
+                /** @description Start time in HH:mm:ss format (e.g. "09:00:00") */
+                start_time: string;
+                /** @description End time in HH:mm:ss format (e.g. "17:00:00") */
+                end_time: string;
+            }[];
+        };
         GenericResponseDto: {
             data?: {
                 success: boolean;
@@ -5691,7 +5878,7 @@ export interface components {
             }) | null;
             knowledgebase_called?: boolean | null;
             /** @enum {string} */
-            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "prohibited_topic_detected" | "sequence_message" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "workflow_message" | "workflow_note" | "workflow_triggered";
+            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "prohibited_topic_detected" | "sequence_message" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_integration" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_integration" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "workflow_message" | "workflow_note" | "workflow_triggered";
             extra_params?: {
                 [key: string]: unknown;
             } | null;
@@ -5805,13 +5992,12 @@ export interface components {
             updated_at: string;
             provider_external_id: string | null;
             flow: unknown | null;
-            manual_mode: boolean;
             custom_llm: string | null;
             use_org_knowledgebase: boolean;
             background_noise_preset: ("office" | "bar" | "city-street") | null;
             recording_enabled: boolean;
             stt_keyterms: string[];
-            stt_model: ("deepgram/flux-general" | "deepgram/nova-3" | "deepgram/nova-3-medical" | "cartesia/ink-whisper" | "elevenlabs/scribe_v2_realtime" | "xai/stt-1") | null;
+            stt_model: ("deepgram/flux-general" | "deepgram/nova-3" | "deepgram/nova-3-medical" | "cartesia/ink-whisper" | "elevenlabs/scribe_v2_realtime" | "xai/stt-1" | "assemblyai/universal-3-5-pro" | "speechmatics/enhanced") | null;
             tts_speed_pct: number | null;
             failover_transfer_destination_id: string | null;
         };
@@ -6046,6 +6232,24 @@ export interface components {
                 [key: string]: string;
             } | null;
         };
+        CreateMiniAppResponseDto: {
+            /** Format: uuid */
+            app_id: string;
+        };
+        SubmitMiniAppResponseDto: {
+            /** Format: uuid */
+            app_id: string;
+            /** Format: uuid */
+            version_id: string;
+            version: string;
+        };
+        MiniAppSourceResponseDto: {
+            /** Format: uuid */
+            id: string;
+            name: string;
+            description: string | null;
+            source: string;
+        };
         SlaOverviewResponseDto: {
             coverage_rate: number;
             total_sessions: number;
@@ -6353,13 +6557,15 @@ export interface components {
             result: unknown;
             step_input: unknown | null;
             /** @enum {string} */
-            status: "canceled" | "completed" | "failed" | "idle" | "in_progress" | "skipped";
+            status: "canceled" | "completed" | "failed" | "idle" | "in_progress" | "skipped" | "waiting";
             started_at: string | null;
             ended_at: string | null;
             workflow_id: string;
             duration_in_milliseconds: number | null;
             wrapper_block_id: string | null;
             wrapper_block_run_id: number | null;
+            resume_at: string | null;
+            resume_job_id: string | null;
         };
         WorkflowRunLogEntryDto: {
             /** @enum {string} */
@@ -6487,6 +6693,10 @@ export interface components {
                 ai_agent_version: "v1" | "v2";
             }[];
         };
+        ProhibitedTopicsResponseDto: {
+            /** @description Topics the AI must not handle. When a conversation matches any of these, the AI hands off to a human (subject to per-channel handoff behavior). */
+            topics: string[];
+        };
         SaveContactOutput: {
             /** Format: uuid */
             id?: string;
@@ -6653,6 +6863,8 @@ export interface components {
             status: "open" | "closed_resolved" | "closed_unresolved";
             ai_closure_type: ("assumed_resolved" | "handed_off" | "resolved") | null;
             sentiment: ("angry" | "happy" | "neutral") | null;
+            /** @description AI-generated summary of the conversation. Populated for both AI-resolved and handed-off sessions once the session has been summarized; null otherwise. */
+            summary: string | null;
             channel: {
                 type: components["schemas"]["SessionChannel"];
             };
@@ -7006,6 +7218,14 @@ export interface components {
                 /** @constant */
                 type: "sub_status_removed_by_api";
                 sub_status_id: string | null;
+            } | {
+                /** @constant */
+                type: "sub_status_set_by_integration";
+                sub_status_id: string | null;
+            } | {
+                /** @constant */
+                type: "sub_status_removed_by_integration";
+                sub_status_id: string | null;
             } | {
                 /** @enum {string} */
                 type: "tag_added_by_system" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_removed_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration";
@@ -7119,6 +7339,21 @@ export interface components {
                 type: "team_unassigned_by_user";
                 unassigned_team_id?: string;
                 actor_id?: number;
+            } | {
+                /** @enum {string} */
+                type: "sla_applied_by_system" | "sla_applied_by_agent" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_first_reply_metric_started" | "sla_first_reply_fulfilled" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_next_reply_metric_started" | "sla_next_reply_fulfilled" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_resolution_metric_started" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_paused_resolved" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resolution_fulfilled" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_freezed_office_hours_ended" | "sla_resumed_office_hours_started" | "sla_freezed_snoozed" | "sla_resumed_snooze_expired" | "sla_resumed_snooze_cancelled";
+                elapsed_ms: number | null;
+            } | {
+                /** @constant */
+                type: "workflow_triggered";
+                workflow_id: string | null;
+                workflow_run_id: string | null;
+            } | {
+                /** @constant */
+                type: "contact_data_updated";
+                fields: {
+                    [key: string]: string;
+                };
             };
         };
         ContactSegment: {
@@ -7409,6 +7644,36 @@ export interface components {
             total_handed_off: number;
             total_in_progress: number;
             automation_rate: number;
+            resolutions_daily: {
+                day: string;
+                resolved: number;
+                assumed_resolved: number;
+                handed_off: number;
+                in_progress: number;
+            }[];
+            automation_rate_daily: {
+                day: string;
+                automation_rate: number;
+            }[];
+            sentiments_daily: {
+                day: string;
+                happy: number;
+                neutral: number;
+                angry: number;
+                in_progress: number;
+            }[];
+            resolution_totals: {
+                resolved: number;
+                assumed_resolved: number;
+                handed_off: number;
+                in_progress: number;
+            };
+            sentiment_totals: {
+                happy: number;
+                neutral: number;
+                angry: number;
+                in_progress: number;
+            };
         };
         RunReportQueryResponseDto: {
             rows: {
@@ -7603,7 +7868,7 @@ export interface components {
             /** Format: email */
             email: string;
             avatar_url?: string | null;
-            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "contacts:read" | "contacts:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "actions:read" | "actions:write" | "settings:read" | "settings:write" | "settings-channels:read" | "settings-channels:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
+            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "contacts:read" | "contacts:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "settings:read" | "settings:write" | "settings-channels:read" | "settings-channels:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
         };
         OrgUserDetail: {
             id: number;
@@ -7612,7 +7877,7 @@ export interface components {
             /** Format: email */
             email: string;
             avatar_url?: string | null;
-            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "contacts:read" | "contacts:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "actions:read" | "actions:write" | "settings:read" | "settings:write" | "settings-channels:read" | "settings-channels:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
+            permissions?: ("*" | "sessions:read" | "sessions:write" | "sessions-shared-views:read" | "sessions-shared-views:write" | "contacts:read" | "contacts:write" | "sequences:read" | "sequences:write" | "ai-training:read" | "ai-training:write" | "reports:read" | "reports:write" | "help-center:read" | "help-center:write" | "workflows:read" | "workflows:write" | "actions:read" | "actions:write" | "mini-apps:read" | "mini-apps:write" | "settings:read" | "settings:write" | "settings-channels:read" | "settings-channels:write" | "settings-helpdesk:read" | "settings-helpdesk:write" | "settings-groups:read" | "settings-groups:write" | "settings-roles:read" | "settings-roles:write" | "settings-macros:read" | "settings-macros:write" | "settings-skills:read" | "settings-skills:write")[] | null;
             teams: {
                 group: components["schemas"]["GroupDto"];
                 is_user_available_on_group: boolean;
@@ -7747,7 +8012,7 @@ export interface components {
             /** @description Workflow version serial ID that was executed */
             workflow_id: number;
             /** @description Run status: "idle", "in_progress", "completed", "failed", "canceled" */
-            status: ("canceled" | "completed" | "failed" | "idle" | "in_progress") | null;
+            status: ("canceled" | "completed" | "failed" | "idle" | "in_progress" | "waiting") | null;
             /**
              * @description What caused the run: "manual", "automatic", "scheduled"
              * @enum {string}
@@ -8192,6 +8457,12 @@ export interface components {
             /** @constant */
             ok: true;
         };
+        SimulatePhoneRingOutput: {
+            sessionId: string;
+            ringStartedAt: number;
+            ringExpiresAt: number;
+            rangUserIds: number[];
+        };
         ListHelpCentersOutput: components["schemas"]["HelpCenterListItemDto"][];
         UploadOpenApiSpecResponseDto: {
             success: boolean;
@@ -10270,6 +10541,68 @@ export interface operations {
             };
         };
     };
+    listProhibitedTopics: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ProhibitedTopicsResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    updateProhibitedTopics: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateProhibitedTopicsInputDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ProhibitedTopicsResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     listBlockedContacts: {
         parameters: {
             query?: {
@@ -11310,6 +11643,68 @@ export interface operations {
             };
         };
     };
+    getDefaultOfficeHours: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["DefaultOfficeHoursResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    updateDefaultOfficeHours: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["DefaultOfficeHoursInputDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["DefaultOfficeHoursResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     getOfficeHours: {
         parameters: {
             query?: never;
@@ -14847,6 +15242,39 @@ export interface operations {
             };
         };
     };
+    simulatePhoneRing: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["SimulatePhoneRingInput"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SimulatePhoneRingOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     listHelpCenters: {
         parameters: {
             query?: never;
@@ -15345,5 +15773,102 @@ export interface operations {
             };
         };
     };
+    createMiniApp: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["CreateMiniAppDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["CreateMiniAppResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    submitMiniApp: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["SubmitMiniAppDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SubmitMiniAppResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getMiniAppSource: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["MiniAppSourceResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
 }
 //# sourceMappingURL=schema.d.ts.map