@opencx/mcp 1.11.84 → 1.11.86

package/dist/schema.d.ts

@@ -1280,6 +1280,58 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/macros": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List macros
+         * @description List all saved-reply macros for the organization.
+         */
+        get: operations["listMacros"];
+        put?: never;
+        /**
+         * Create a macro
+         * @description Create a new saved-reply macro. Use {{variable}} syntax in content to reference system or custom variables.
+         */
+        post: operations["createMacro"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/macros/{id}": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get a macro
+         * @description Get a single saved-reply macro by ID.
+         */
+        get: operations["getMacro"];
+        put?: never;
+        post?: never;
+        /**
+         * Delete a macro
+         * @description Permanently delete a saved-reply macro.
+         */
+        delete: operations["deleteMacro"];
+        options?: never;
+        head?: never;
+        /**
+         * Update a macro
+         * @description Partially update a saved-reply macro.
+         */
+        patch: operations["updateMacro"];
+        trace?: never;
+    };
     "/handoff-analytics/events": {
         parameters: {
             query?: never;
@@ -1340,6 +1392,26 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/impact-report/sankey": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get conversation-flow Sankey
+         * @description Get a Sankey breakdown of how conversations flow through the chosen dimensions. Pass an ordered, comma-separated list of dimension keys (e.g. "replied_by,outcome" or "integration_source,channel"). Returns nodes and links describing the flow.
+         */
+        get: operations["getConversationSankey"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/office-hours": {
         parameters: {
             query?: never;
@@ -2044,6 +2116,46 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/resource-usage/{resource_type}/{resource_id}/conversations": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List conversations that used a resource
+         * @description Reverse lookup: list the conversations where a given action, instruction, or KB item was used, newest first. Returns one row per conversation with the reply count, ticket number, last message, and first/last-used timestamps. Defaults to `applied` usage (the resource actually fired); pass `usageKind=available` to see where an instruction was in context but may not have fired.
+         */
+        get: operations["listResourceConversations"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/resource-usage/{resource_type}/{resource_id}/usage-summary": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * Get usage counts for a resource
+         * @description Aggregate usage for a given action, instruction, or KB item: distinct sessions and total replies where it was applied, the available counterpart (for instructions, to compute apply-rate), and first/last-used timestamps. Optionally bound by a date range.
+         */
+        get: operations["getResourceUsageSummary"];
+        put?: never;
+        post?: never;
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/sequences": {
         parameters: {
             query?: never;
@@ -4000,6 +4112,16 @@ export interface components {
             /** @description Optional reason for redaction */
             reason?: string;
         };
+        CreateSavedReplyDto: {
+            category: string;
+            title: string;
+            content: string;
+        };
+        UpdateSavedReplyDto: {
+            category?: string;
+            title?: string;
+            content?: string;
+        };
         SalesforceMiawWebhookBody: {
             /** @enum {string} */
             event: "message:new";
@@ -4762,7 +4884,7 @@ export interface components {
              * @description What starts the workflow. Use "manual-trigger" for on-demand execution, "ai-trigger" for AI-initiated, "webhook" for external HTTP triggers, "cron-trigger" for scheduled runs, or event-based triggers like "ticket-created", "contact-created", etc.
              * @enum {string}
              */
-            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
+            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
             /** @description Trigger-specific configuration (e.g. cron expression for cron-trigger) */
             trigger_configuration?: unknown | null;
             /** @description Array of workflow steps and control-flow blocks. Each step is an object with { "$kind": "Action", "id": "<unique-step-id>", "type": "<action-type>", "name": "<display-name>", "input": { ... } }. Control-flow blocks use { "$kind": "Block", "type": "if-else", "id": "<unique-id>", "inputs": { "condition": { "operatorName": "equals", "left": "{{step_id.field}}", "right": "value" } }, "branches": { "then": [...steps], "else": [...steps] } }. Use {{step_id.field}} to reference outputs from previous steps (no `.output.` segment — the field sits directly under the step id). */
@@ -4779,7 +4901,7 @@ export interface components {
              * @description New trigger type
              * @enum {string}
              */
-            trigger_type?: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
+            trigger_type?: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
             /** @description New trigger configuration */
             trigger_configuration?: unknown | null;
             /** @description New workflow step/block definitions (replaces existing blocks) */
@@ -4792,7 +4914,7 @@ export interface components {
              * @description Trigger type to validate against
              * @enum {string}
              */
-            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
+            trigger_type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
             /** @description Trigger configuration to validate against the trigger's configuration_def. When omitted, the trigger is validated as if unconfigured — triggers with required configuration (e.g. cron-trigger, ai-trigger) will report errors. */
             trigger_configuration?: unknown | null;
             /** @description Workflow blocks to validate */
@@ -4805,7 +4927,7 @@ export interface components {
                  * @description Trigger type whose payload shape this synthetic payload should match
                  * @enum {string}
                  */
-                type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
+                type: "manual-trigger" | "ai-trigger" | "cron-trigger" | "form-trigger" | "webhook" | "contact-created" | "phone-call-started" | "phone-call-finished" | "ticket-created" | "ticket-reassigned" | "ticket-resolved" | "ticket-handoff" | "pre-ticket-handoff" | "ticket-tag-added" | "ticket-inactive" | "agent-inactive" | "sequence-completed" | "csat-score-submit" | "prohibited-topic-detected" | "sla-first-reply-breached" | "sla-next-reply-breached" | "sla-resolution-breached" | "voice-call-transferred" | "pre-voice-call-transfer" | "pre-phone-call-finished" | "manual-ticket-trigger" | "contact-message-received" | "first-contact-message-received" | "macro-called" | "agent-availability-changed" | "agent-avail-in-team-changed";
                 payload: unknown;
             };
         };
@@ -4956,6 +5078,8 @@ export interface components {
         };
         CreateEmailTemplatePublicInput: components["schemas"]["CreateEmailTemplateBodyDto"];
         UpdateEmailTemplatePublicInput: components["schemas"]["CreateEmailTemplateBodyDto"];
+        CreateMacroInput: components["schemas"]["CreateSavedReplyDto"];
+        UpdateMacroInput: components["schemas"]["UpdateSavedReplyDto"];
         UpsertTagInputDto: {
             /** @description Tag name (e.g. "billing", "refund", "feature-request") */
             tag_name: string;
@@ -4988,12 +5112,14 @@ export interface components {
             limit: number;
             visibility?: ("internal" | "public")[];
             sourceTypes?: ("custom_training" | "help_center" | "integration" | "website")[];
-            dataSources?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "ai_instructions" | "custom_training" | "website")[];
+            dataSources?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website")[];
             /**
              * @default relevance
              * @enum {string}
              */
-            sortBy: "relevance" | "handoffs";
+            sortBy: "relevance" | "handoffs" | "citations";
+            dateFrom?: unknown;
+            dateTo?: unknown;
             /**
              * @description Include the full content field in results. Set to false to reduce response size.
              * @default true
@@ -5125,7 +5251,7 @@ export interface components {
                         /** @constant */
                         type: "response_skipped";
                         /** @enum {string} */
-                        reason?: "empty_response" | "potential_answers_dead_end" | "silent_handoff";
+                        reason?: "empty_response" | "potential_answers_dead_end" | "silent_handoff" | "superseded_by_newer_run";
                         reasoning?: ({
                             /** @constant */
                             type: "reasoning";
@@ -5228,6 +5354,23 @@ export interface components {
                         language: "en" | "fr" | "de" | "nl" | "pl" | "pt" | "es" | "it" | "ru" | "ja" | "ko" | "zh" | "ar" | "tr" | "sv" | "da" | "no" | "fi" | "el" | "cs" | "hu" | "th" | "vi" | "id" | "he" | "hi" | "uk" | "ro" | "bg" | "hr" | "sk" | "sl" | "sr" | "et" | "lv" | "lt" | "is" | "ga" | "ms" | "tl" | "fa" | "bn" | "ta" | "te" | "ur" | "sw" | "zu" | "af" | "sq" | "hy" | "az" | "eu" | "be" | "bs" | "ca" | "cy" | "ku" | "ckb" | "kmr";
                     };
                 };
+                actionCalls?: {
+                    action: {
+                        name: string;
+                        id: string;
+                        openapi?: {
+                            openapi_spec_id?: string;
+                            operation_spec: unknown;
+                            operation_id?: string;
+                            operation_method?: string;
+                        };
+                        metadata: unknown;
+                        required_form_submission?: boolean;
+                        is_handoff_like?: boolean;
+                    };
+                    arguments: unknown;
+                    result: unknown;
+                }[];
                 /** @default null */
                 assignment_choice_summary: {
                     /** @constant */
@@ -5243,6 +5386,11 @@ export interface components {
                         max_capacity_in_group: number | null;
                         is_available_globally: boolean;
                         is_available_in_group: boolean;
+                        /** @default [] */
+                        missing_required_skills: {
+                            id: string;
+                            name: string;
+                        }[];
                     } | null;
                     peers: {
                         agent_id: number;
@@ -5255,6 +5403,16 @@ export interface components {
                         max_capacity_in_group: number | null;
                         is_available_globally: boolean;
                         is_available_in_group: boolean;
+                        /** @default [] */
+                        missing_required_skills: {
+                            id: string;
+                            name: string;
+                        }[];
+                    }[];
+                    /** @default [] */
+                    required_skills: {
+                        id: string;
+                        name: string;
                     }[];
                 } | null;
             } | {
@@ -5321,6 +5479,11 @@ export interface components {
                         max_capacity_in_group: number | null;
                         is_available_globally: boolean;
                         is_available_in_group: boolean;
+                        /** @default [] */
+                        missing_required_skills: {
+                            id: string;
+                            name: string;
+                        }[];
                     } | null;
                     peers: {
                         agent_id: number;
@@ -5333,6 +5496,16 @@ export interface components {
                         max_capacity_in_group: number | null;
                         is_available_globally: boolean;
                         is_available_in_group: boolean;
+                        /** @default [] */
+                        missing_required_skills: {
+                            id: string;
+                            name: string;
+                        }[];
+                    }[];
+                    /** @default [] */
+                    required_skills: {
+                        id: string;
+                        name: string;
                     }[];
                 } | null;
                 destination_id?: string;
@@ -5352,7 +5525,7 @@ export interface components {
             }) | null;
             knowledgebase_called?: boolean | null;
             /** @enum {string} */
-            type: "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_reopened_session" | "ai_response_cancelled" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_zendesk" | "message" | "prohibited_topic_detected" | "sequence_message" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_system" | "system_reopened_session" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "workflow_message" | "workflow_note" | "workflow_triggered";
+            type: "agent_assigned_by_integration" | "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_integration" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_reopened_session" | "ai_response_cancelled" | "ai_resumed_by_system" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_zendesk" | "integration_reopened_session" | "message" | "prohibited_topic_detected" | "sequence_message" | "skills_added_by_system" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_system" | "system_reopened_session" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_added_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration" | "tag_removed_by_system" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "workflow_message" | "workflow_note" | "workflow_triggered";
             extra_params?: {
                 [key: string]: unknown;
             } | null;
@@ -5369,6 +5542,8 @@ export interface components {
             contact_slack_data?: string | null;
             attachments?: components["schemas"]["ChatAttachmentDto"][] | null;
             email_rfc_message_id?: string | null;
+            email_to?: string[] | null;
+            email_cc?: string[] | null;
             external_message_id?: string | null;
             csat_score?: number | null;
             csat_feedback?: string | null;
@@ -5471,6 +5646,7 @@ export interface components {
             recording_enabled: boolean;
             stt_keyterms: string[];
             stt_model: ("deepgram/flux-general" | "deepgram/nova-3" | "deepgram/nova-3-medical" | "cartesia/ink-whisper" | "elevenlabs/scribe_v2_realtime" | "xai/stt-1") | null;
+            tts_speed_pct: number | null;
             failover_transfer_destination_id: string | null;
         };
         PhoneAgentVoiceDto: {
@@ -5593,6 +5769,21 @@ export interface components {
             ended_at: string | null;
             status: components["schemas"]["SequenceStatus"] | null;
         };
+        SankeyReportResDto: {
+            nodes: {
+                id: string;
+                /** @enum {string} */
+                dimensionKey: "replied_by" | "outcome" | "handoff" | "channel" | "integration_source" | "assist_mode" | "contact_custom_data" | "sentiment" | "status" | "assigned_team" | "contact_source";
+                dimensionLabel: string;
+                bucket: string;
+                count: number;
+            }[];
+            links: {
+                source: string;
+                target: string;
+                value: number;
+            }[];
+        };
         EmailTemplateActivityItemDto: {
             id: string;
             from_email: string;
@@ -5816,6 +6007,17 @@ export interface components {
                 breaches: number;
             }[];
         };
+        SavedReplyDto: {
+            id: string;
+            org_id: string;
+            category: string;
+            title: string;
+            content: string;
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+        };
         StartOneOffSequenceOutputDto: {
             data?: {
                 success: boolean;
@@ -6201,7 +6403,7 @@ export interface components {
             summary: string;
             explanation: string | null;
             sentiment: ("angry" | "happy" | "neutral") | null;
-            reasons: ("based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance")[];
+            reasons: ("ai_implied_handoff" | "based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance")[];
             references: components["schemas"]["InvestigationReferenceItem"][];
             referenced_documents: components["schemas"]["InvestigationReferenceBuckets"];
         } | null;
@@ -6408,6 +6610,11 @@ export interface components {
                                 max_capacity_in_group: number | null;
                                 is_available_globally: boolean;
                                 is_available_in_group: boolean;
+                                /** @default [] */
+                                missing_required_skills: {
+                                    id: string;
+                                    name: string;
+                                }[];
                             } | null;
                             peers: {
                                 agent_id: number;
@@ -6420,6 +6627,16 @@ export interface components {
                                 max_capacity_in_group: number | null;
                                 is_available_globally: boolean;
                                 is_available_in_group: boolean;
+                                /** @default [] */
+                                missing_required_skills: {
+                                    id: string;
+                                    name: string;
+                                }[];
+                            }[];
+                            /** @default [] */
+                            required_skills: {
+                                id: string;
+                                name: string;
                             }[];
                         } | null;
                         destination_id?: string;
@@ -6588,6 +6805,12 @@ export interface components {
                 /** @constant */
                 type: "sub_status_removed_by_api";
                 sub_status_id: string | null;
+            } | {
+                /** @enum {string} */
+                type: "tag_added_by_system" | "tag_added_by_agent" | "tag_added_by_api" | "tag_added_by_integration" | "tag_removed_by_system" | "tag_removed_by_agent" | "tag_removed_by_api" | "tag_removed_by_integration";
+                tags: {
+                    name: string;
+                }[];
             } | {
                 /** @constant */
                 type: "ai_resolved_issue";
@@ -6624,6 +6847,9 @@ export interface components {
                 type: "system_reopened_session";
                 workflow_id: string | null;
                 workflow_run_id: string | null;
+            } | {
+                /** @constant */
+                type: "integration_reopened_session";
             } | {
                 /** @constant */
                 type: "ai_reopened_session";
@@ -6652,6 +6878,10 @@ export interface components {
                 /** @constant */
                 type: "agent_assigned_by_system";
                 assigned_agent_id?: number;
+            } | {
+                /** @constant */
+                type: "agent_assigned_by_integration";
+                assigned_agent_id?: number;
             } | {
                 /** @constant */
                 type: "agent_assigned_by_user";
@@ -6661,6 +6891,10 @@ export interface components {
                 /** @constant */
                 type: "agent_unassigned_by_system";
                 unassigned_agent_id?: number;
+            } | {
+                /** @constant */
+                type: "agent_unassigned_by_integration";
+                unassigned_agent_id?: number;
             } | {
                 /** @constant */
                 type: "agent_unassigned_by_user";
@@ -6865,7 +7099,7 @@ export interface components {
             /** @enum {string} */
             source_type: "custom_training" | "help_center" | "integration" | "website";
             /** @description External source the item was synced from (present when listing). */
-            data_source?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "ai_instructions" | "custom_training" | "website") | null;
+            data_source?: ("confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website") | null;
             stream?: string | null;
             source_url: string | null;
             /** @description Contact segment ids this item is restricted to. Empty = available to all contacts. */
@@ -6923,12 +7157,12 @@ export interface components {
             end_date: string;
             reasons: {
                 /** @enum {string} */
-                reason: "based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance";
+                reason: "ai_implied_handoff" | "based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance";
                 count: number;
                 percentage: number;
             }[];
             reason_combinations: {
-                reasons: ("based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance")[];
+                reasons: ("ai_implied_handoff" | "based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance")[];
                 session_count: number;
                 percentage: number;
             }[];
@@ -7013,6 +7247,38 @@ export interface components {
             /** @description When the organization was last updated. */
             updated_at: string | null;
         };
+        PublicResourceUsageConversationsDto: {
+            conversations: {
+                session_id: string;
+                /** @description Inbox ticket number, if assigned */
+                ticket_number: number | null;
+                /** @description The conversation’s most recent message */
+                last_message: string | null;
+                /** @description AI replies in this conversation that used the resource */
+                reply_count: number;
+                /** @description ISO 8601 timestamp of first use in this conversation */
+                first_used_at: string;
+                /** @description ISO 8601 timestamp of most recent use */
+                last_used_at: string;
+            }[];
+            /** @description Distinct conversations matching the lookup */
+            total_sessions: number;
+        };
+        PublicResourceUsageSummaryDto: {
+            /** @description Distinct conversations that used this resource */
+            session_count: number;
+            /** @description Distinct conversations where the resource was applied */
+            applied_sessions: number;
+            /** @description Total applications/invocations */
+            applied_replies: number;
+            /** @description Distinct conversations where an instruction was in context (instructions only) */
+            available_sessions: number;
+            available_replies: number;
+            /** @description ISO 8601 timestamp of first use */
+            first_used_at: string | null;
+            /** @description ISO 8601 timestamp of most recent use */
+            last_used_at: string | null;
+        };
         AddContactsToSequenceOutput: {
             run_id: string;
         };
@@ -7365,7 +7631,7 @@ export interface components {
              */
             type: "Unary" | "Binary" | "Logical";
             /** @description Field types this operator can be applied to */
-            applies_to: ("String" | "Number" | "Boolean" | "Array" | "Object" | "DateTime" | "LongText" | "Url" | "Email" | "Select" | "LazySelect" | "Code" | "MultiSelect" | "JsonSchema" | "Any" | "AnyObject" | "RichText" | "File" | "PhoneNumber" | "DateOnly" | "CronExpression" | "Integer")[];
+            applies_to: ("String" | "Number" | "Boolean" | "Array" | "Object" | "DateTime" | "LongText" | "Url" | "Email" | "Select" | "LazySelect" | "Code" | "MultiSelect" | "LazyMultiSelect" | "JsonSchema" | "Any" | "AnyObject" | "RichText" | "File" | "PhoneNumber" | "DateOnly" | "CronExpression" | "Integer")[];
         };
         WorkflowDefinitionsPublicDto: {
             /** @description Available action types with their input/output schemas */
@@ -7380,7 +7646,7 @@ export interface components {
             }[];
             /** @description Condition operators for if-else blocks, from the engine registry. This is the complete set the runtime evaluates — always pick "operatorName" from this list. */
             operators: components["schemas"]["OperatorPublicDto"][];
-            /** @description Field schemas for the extra reference scopes available in every run, beyond the trigger payload and step outputs. Each entry's "name" is the scope root and its "properties" are the referenceable fields: {{metadata.<field>}} (date/time of the run), {{run.<field>}}, {{workflow.<field>}}, {{organization.<field>}}, and {{variables.<key>}} for the organization's global variables. */
+            /** @description Field schemas for the extra reference scopes available in every run, beyond the trigger payload and step outputs. Each entry's "name" is the scope root and its "properties" are the referenceable fields: {{metadata.<field>}} (date/time of the run), {{run.<field>}}, {{workflow.<field>}}, {{organization.<field>}}, and {{variables.<key>}} for the organization's global variables. Leaf scopes have no "properties" and are referenced directly, e.g. {{routingSkills}} — a JSON string of every org skill (name + description). */
             extra_variables: unknown[];
         };
         TestWorkflowPublicOutput: {
@@ -7479,7 +7745,7 @@ export interface components {
             summary: string;
             explanation: string | null;
             sentiment: string | null;
-            reasons: ("based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance")[];
+            reasons: ("ai_implied_handoff" | "based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance")[];
             references: {
                 /** @enum {string} */
                 reference_type: "ai_profile" | "instruction" | "knowledge" | "prohibited_topic" | "tool";
@@ -7569,12 +7835,13 @@ export interface components {
             records: unknown | null;
         }[];
         ListEmailTemplatesOutput: components["schemas"]["EmailTemplateDto"][];
+        ListMacrosOutput: components["schemas"]["SavedReplyDto"][];
         ListHandoffEventsOutput: {
             items: {
                 session_id: string;
                 summary: string;
                 explanation: string | null;
-                reasons: ("based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance")[];
+                reasons: ("ai_implied_handoff" | "based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance")[];
                 sentiment: ("angry" | "happy" | "neutral") | null;
                 created_at: string;
             }[];
@@ -7651,7 +7918,7 @@ export interface components {
                 updated_at: string;
                 content?: string;
                 /** @enum {string} */
-                data_source: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "ai_instructions" | "custom_training" | "website";
+                data_source: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website";
                 stream: string | null;
                 relevance_score: number;
                 directory_id: string | null;
@@ -9437,7 +9704,7 @@ export interface operations {
                 /** @description Full-text search over item titles/content */
                 search?: string;
                 /** @description Filter to a specific external data source (e.g. website, confluence, notion) */
-                data_source?: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "ai_instructions" | "custom_training" | "website";
+                data_source?: "confluence" | "notion" | "zendesk_support" | "shopify" | "gitbook" | "intercom" | "front" | "freshdesk" | "hubspot_kb" | "ai_instructions" | "custom_training" | "website";
                 visibility?: "internal" | "public";
                 page?: number;
                 limit?: number;
@@ -10329,13 +10596,173 @@ export interface operations {
             };
         };
     };
+    listMacros: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ListMacrosOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    createMacro: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["CreateMacroInput"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SavedReplyDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getMacro: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description Macro ID */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SavedReplyDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    deleteMacro: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description Macro ID */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            204: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content?: never;
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    updateMacro: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description Macro ID */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateMacroInput"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SavedReplyDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     listHandoffEvents: {
         parameters: {
             query?: {
                 /** @description Pagination cursor from a previous response */
                 cursor?: string;
                 /** @description Only return handoffs that include this reason */
-                reason?: "based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance";
+                reason?: "ai_implied_handoff" | "based_on_instructions" | "instructions_not_clear" | "insufficient_knowledge" | "insufficient_tools" | "prohibited_topic" | "user_requested_human_assistance";
                 /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
                 start_date?: string;
                 /** @description End date in ISO 8601 format (defaults to now) */
@@ -10437,6 +10864,44 @@ export interface operations {
             };
         };
     };
+    getConversationSankey: {
+        parameters: {
+            query: {
+                /** @description Comma-separated dimension keys, e.g. "replied_by,outcome". 1–6 allowed. */
+                dimensions: string;
+                /** @description Contact custom_data key to read when the contact_custom_data dimension is used. */
+                custom_data_key?: string;
+                /** @description Start date in ISO 8601 format (defaults to 30 days ago) */
+                start_date?: string;
+                /** @description End date in ISO 8601 format (defaults to now) */
+                end_date?: string;
+            };
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["SankeyReportResDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     listOfficeHours: {
         parameters: {
             query?: never;
@@ -12012,6 +12477,79 @@ export interface operations {
             };
         };
     };
+    listResourceConversations: {
+        parameters: {
+            query?: {
+                usageKind?: "applied" | "available";
+                from?: unknown;
+                to?: unknown;
+                limit?: number;
+                offset?: number;
+            };
+            header?: never;
+            path: {
+                resource_type: "action" | "instruction" | "knowledge";
+                resource_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["PublicResourceUsageConversationsDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    getResourceUsageSummary: {
+        parameters: {
+            query?: {
+                from?: unknown;
+                to?: unknown;
+            };
+            header?: never;
+            path: {
+                resource_type: "action" | "instruction" | "knowledge";
+                resource_id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["PublicResourceUsageSummaryDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     createSequence: {
         parameters: {
             query?: never;