@opencx/mcp 1.11.80 → 1.11.81

package/dist/schema.d.ts

@@ -730,7 +730,7 @@ export interface paths {
         put?: never;
         /**
          * Exclude pages from sync
-         * @description Bulk exclude pages from future syncs. Excluded pages retain their knowledge base items but are skipped during crawls.
+         * @description Bulk exclude pages from future syncs. Excluding a page deletes its knowledge base content so the AI no longer surfaces it, and skips it on future crawls. Re-including a page requeues it for the next crawl to rebuild its content.
          */
         post: operations["excludeCrawlPages"];
         delete?: never;
@@ -1420,6 +1420,54 @@ export interface paths {
         patch?: never;
         trace?: never;
     };
+    "/tags/categories": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        /**
+         * List tag categories
+         * @description List all tag categories for your organization. Categories group related tags (e.g. "Billing", "Product Area") so the AI can tag scalably across large taxonomies.
+         */
+        get: operations["listTagCategories"];
+        put?: never;
+        /**
+         * Create a tag category
+         * @description Create a new tag category. Tags can then be assigned to it via upsertTag using the returned category id.
+         */
+        post: operations["createTagCategory"];
+        delete?: never;
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
+    "/tags/categories/{id}": {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        get?: never;
+        /**
+         * Update a tag category
+         * @description Update the name and/or description of an existing tag category.
+         */
+        put: operations["updateTagCategory"];
+        post?: never;
+        /**
+         * Delete a tag category
+         * @description Delete a tag category. Tags previously assigned to it become uncategorized.
+         */
+        delete: operations["deleteTagCategory"];
+        options?: never;
+        head?: never;
+        patch?: never;
+        trace?: never;
+    };
     "/workflows/definitions": {
         parameters: {
             query?: never;
@@ -3673,14 +3721,6 @@ export interface components {
             /** Format: date-time */
             before?: string;
         };
-        CreateGroupDto: {
-            name: string;
-            description?: string;
-            is_support_enabled?: boolean;
-            support_office_hours_id?: string | null;
-            /** @enum {string} */
-            support_assignment_strategy?: "least-busy" | "round-robin" | "unassigned";
-        };
         MakeOutboundCallDto: {
             phoneAgentId: string;
             contact: {
@@ -3788,6 +3828,14 @@ export interface components {
                 }[];
             }[];
         };
+        CreateGroupDto: {
+            name: string;
+            description?: string;
+            is_support_enabled?: boolean;
+            support_office_hours_id?: string | null;
+            /** @enum {string} */
+            support_assignment_strategy?: "least-busy" | "round-robin" | "unassigned";
+        };
         CreateVocCategoryDto: {
             name: string;
             description?: string | null;
@@ -4215,6 +4263,17 @@ export interface components {
             custom_data?: {
                 [key: string]: string | number | boolean;
             };
+            /** @description Contact to associate with the session. When provided (and no contact_id is given) a contact is created/updated and linked to the session; its custom_data is persisted on the contact. Honors the top-level `verified` flag — verified contacts write to custom_data, otherwise to non_verified_custom_data. */
+            contact?: {
+                /** Format: email */
+                email?: string;
+                name?: string;
+                phone_number?: string;
+                /** @description Custom data to store on the contact for this session. */
+                custom_data?: {
+                    [key: string]: string;
+                };
+            };
         };
         UpdateChatSessionInput: {
             /** @enum {string} */
@@ -4800,11 +4859,25 @@ export interface components {
             description?: string | null;
             /** @description If true, the AI will never auto-apply this tag (default: false) */
             exclude_from_auto_tagging?: boolean;
+            /** @description Assign the tag to a category (uuid), null to clear, omit to leave unchanged */
+            category_id?: string | null;
         };
         UpdateAutoTaggingInputDto: {
             /** @description Set true to enable, false to disable */
             enabled: boolean;
         };
+        CreateTagCategoryInputDto: {
+            /** @description Category name (e.g. "Billing", "Product Area") */
+            name: string;
+            /** @description What this category groups together (used to guide AI tagging) */
+            description: string;
+        };
+        UpdateTagCategoryInputDto: {
+            /** @description New category name */
+            name?: string;
+            /** @description New description for the category */
+            description?: string;
+        };
         SearchTrainingKnowledgeInputDto: {
             query: string;
             /** @default 10 */
@@ -4947,6 +5020,50 @@ export interface components {
                     } | {
                         /** @constant */
                         type: "response_skipped";
+                        /** @enum {string} */
+                        reason?: "empty_response" | "potential_answers_dead_end";
+                        reasoning?: ({
+                            /** @constant */
+                            type: "reasoning";
+                            content: string;
+                        } | {
+                            /** @constant */
+                            type: "tool_call";
+                            call_id: string;
+                            tool_name: string;
+                            action?: {
+                                name: string;
+                                id: string;
+                                openapi?: {
+                                    openapi_spec_id?: string;
+                                    operation_spec: unknown;
+                                    operation_id?: string;
+                                    operation_method?: string;
+                                };
+                                metadata: unknown;
+                                required_form_submission?: boolean;
+                                is_handoff_like?: boolean;
+                            };
+                            call_arguments: string;
+                            call_result: string;
+                        })[];
+                        context?: {
+                            knowledgeBaseItems: {
+                                itemId: string;
+                                chunkIndex: number;
+                                title: string;
+                                url?: string;
+                            }[];
+                            instructions: {
+                                id: string;
+                                title: string;
+                            }[];
+                            tools: {
+                                name: string;
+                            }[];
+                        };
+                        suppressedResponseText?: string;
+                        reasoningSummary?: string;
                     } | {
                         /** @constant */
                         type: "response";
@@ -4992,6 +5109,7 @@ export interface components {
                             call_arguments: string;
                             call_result: string;
                         })[];
+                        reasoningSummary?: string;
                         /** @description Quick reply suggestions for the user */
                         quickReplySuggestions: {
                             toolName?: string | null;
@@ -5130,7 +5248,7 @@ export interface components {
             }) | null;
             knowledgebase_called?: boolean | null;
             /** @enum {string} */
-            type: "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_resolve_the_issue" | "ai_reopened_session" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_zendesk" | "message" | "prohibited_topic_detected" | "sequence_message" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_system" | "system_reopened_session" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "workflow_message" | "workflow_note" | "workflow_triggered";
+            type: "agent_assigned_by_system" | "agent_assigned_by_user" | "agent_changed" | "agent_comment" | "agent_initiated_session" | "agent_joined" | "agent_message" | "agent_reopened_session" | "agent_took_session_from_ai" | "agent_unassigned_by_system" | "agent_unassigned_by_user" | "ai_assumed_the_session_resolved" | "ai_decided_to_not_reply" | "ai_decided_to_resolve_the_issue" | "ai_reopened_session" | "ai_response_cancelled" | "call_history" | "call_transferred" | "closed_resolved_by_agent" | "closed_resolved_by_api" | "closed_resolved_by_contact" | "closed_resolved_by_integration" | "closed_resolved_by_system" | "closed_unresolved_by_agent" | "closed_unresolved_by_api" | "closed_unresolved_by_system" | "contact_data_updated" | "csat_requested" | "csat_submitted" | "email_draft_message" | "handoff" | "handoff_to_salesforce_miaw" | "handoff_to_zendesk" | "message" | "prohibited_topic_detected" | "sequence_message" | "sla_applied_by_agent" | "sla_applied_by_system" | "sla_first_reply_breached" | "sla_first_reply_completed_after_breach" | "sla_first_reply_fulfilled" | "sla_first_reply_metric_started" | "sla_freezed_office_hours_ended" | "sla_freezed_snoozed" | "sla_next_reply_breached" | "sla_next_reply_completed_after_breach" | "sla_next_reply_fulfilled" | "sla_next_reply_metric_started" | "sla_removed_by_agent" | "sla_removed_by_system" | "sla_resolution_breached" | "sla_resolution_completed_after_breach" | "sla_resolution_fulfilled" | "sla_resolution_metric_started" | "sla_resolution_paused_resolved" | "sla_resolution_paused_waiting_on_customer" | "sla_resolution_resumed_customer_replied" | "sla_resolution_resumed_reopened" | "sla_resumed_office_hours_started" | "sla_resumed_snooze_cancelled" | "sla_resumed_snooze_expired" | "state_checkpoint" | "sub_status_removed_by_agent" | "sub_status_removed_by_api" | "sub_status_removed_by_system" | "sub_status_set_by_agent" | "sub_status_set_by_api" | "sub_status_set_by_system" | "system_reopened_session" | "team_assigned_by_system" | "team_assigned_by_user" | "team_unassigned_by_system" | "team_unassigned_by_user" | "user_confirmed_the_session_resolved" | "workflow_message" | "workflow_note" | "workflow_triggered";
             extra_params?: {
                 [key: string]: unknown;
             } | null;
@@ -5146,6 +5264,7 @@ export interface components {
             contact_source?: ("form" | "freshchat" | "hubspot" | "intercom" | "pipedream" | "salesforce" | "slack") | null;
             contact_slack_data?: string | null;
             attachments?: components["schemas"]["ChatAttachmentDto"][] | null;
+            email_rfc_message_id?: string | null;
             external_message_id?: string | null;
             csat_score?: number | null;
             csat_feedback?: string | null;
@@ -5171,27 +5290,6 @@ export interface components {
             edited_at?: string | null;
             deleted_at?: string | null;
         };
-        GroupUsersDto: {
-            id: number;
-            name: string;
-            email: string;
-            is_available: boolean;
-            group_capacity: number | null;
-            global_capacity: number;
-        };
-        GroupDto: {
-            id: string;
-            organization_id: string;
-            name: string;
-            description: string | null;
-            is_support_enabled: boolean;
-            support_office_hours_id: string | null;
-            /** @enum {string} */
-            support_assignment_strategy: "least-busy" | "round-robin" | "unassigned";
-            created_at: string | null;
-            updated_at: string | null;
-            deleted_at: string | null;
-        };
         PhoneAgentDto: {
             id: string;
             org_id: string;
@@ -5347,6 +5445,27 @@ export interface components {
             ended_at: string | null;
             status: components["schemas"]["SequenceStatus"] | null;
         };
+        GroupUsersDto: {
+            id: number;
+            name: string;
+            email: string;
+            is_available: boolean;
+            group_capacity: number | null;
+            global_capacity: number;
+        };
+        GroupDto: {
+            id: string;
+            organization_id: string;
+            name: string;
+            description: string | null;
+            is_support_enabled: boolean;
+            support_office_hours_id: string | null;
+            /** @enum {string} */
+            support_assignment_strategy: "least-busy" | "round-robin" | "unassigned";
+            created_at: string | null;
+            updated_at: string | null;
+            deleted_at: string | null;
+        };
         VersionHistoryItemDto: {
             /** Format: uuid */
             id: string;
@@ -5915,7 +6034,7 @@ export interface components {
         };
         InvestigationTicketingSystem: {
             /** @enum {string} */
-            name: "dynamics365" | "freshchat" | "freshdesk" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
+            name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
             external_id: string;
             /** @enum {string} */
             id_type: "conversation_id" | "ticket_id" | "case_id" | "conversation_sid";
@@ -6071,7 +6190,7 @@ export interface components {
             };
             ticketing_system?: {
                 /** @enum {string} */
-                name: "dynamics365" | "freshchat" | "freshdesk" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
+                name: "dynamics365" | "freshchat" | "freshdesk" | "freshdesk_ticketing" | "front" | "gorgias" | "hubspot" | "infobip" | "intercom" | "open" | "salesforce" | "salesforce_v2" | "twilio_flex" | "zendesk" | "zendesk_v2";
                 external_id: string;
                 /** @enum {string} */
                 id_type: "conversation_id" | "ticket_id" | "case_id" | "conversation_sid";
@@ -6110,7 +6229,7 @@ export interface components {
             } | ({
                 /** @constant */
                 success: true;
-                code?: string | "session_assigned_to_human_agent" | "response_cancelled" | "skipping_unuseful_response";
+                code?: string | "session_assigned_to_human_agent" | "response_cancelled" | "skipping_unuseful_response" | "duplicate_message_ignored";
                 autopilotResponse?: {
                     /** @constant */
                     type: "text";
@@ -6764,6 +6883,25 @@ export interface components {
             description: string | null;
             /** @description If true, the AI will never auto-apply this tag */
             exclude_from_auto_tagging: boolean;
+            /** @description Category this tag belongs to, or null if uncategorized */
+            category_id: string | null;
+            /** Format: date-time */
+            created_at: string;
+            /** Format: date-time */
+            updated_at: string;
+        };
+        TagCategoryPublicResponseDto: {
+            /**
+             * Format: uuid
+             * @description The category id
+             */
+            id: string;
+            /** @description The organization this category belongs to */
+            org_id: string;
+            /** @description The category name (unique per org) */
+            name: string;
+            /** @description What this category groups together */
+            description: string;
             /** Format: date-time */
             created_at: string;
             /** Format: date-time */
@@ -7067,7 +7205,7 @@ export interface components {
             action_types: components["schemas"]["ActionTypePublicDto"][];
             /** @description Available trigger types */
             trigger_types: components["schemas"]["TriggerTypePublicDto"][];
-            /** @description Available control-flow block types (if-else, switch) */
+            /** @description Available control-flow block types */
             block_types: {
                 type: string;
                 name: string;
@@ -7279,6 +7417,7 @@ export interface components {
         UpdateAutoTaggingOutput: {
             enabled: boolean;
         };
+        ListTagCategoriesOutput: components["schemas"]["TagCategoryPublicResponseDto"][];
         ListWorkflowsOutput: components["schemas"]["WorkflowPublicResponseDto"][];
         DeleteWorkflowOutput: {
             success: boolean;
@@ -10333,6 +10472,134 @@ export interface operations {
             };
         };
     };
+    listTagCategories: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ListTagCategoriesOutput"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    createTagCategory: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path?: never;
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["CreateTagCategoryInputDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            201: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["TagCategoryPublicResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    updateTagCategory: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The category id to update */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody: {
+            content: {
+                "application/json": components["schemas"]["UpdateTagCategoryInputDto"];
+            };
+        };
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["TagCategoryPublicResponseDto"];
+                };
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
+    deleteTagCategory: {
+        parameters: {
+            query?: never;
+            header?: never;
+            path: {
+                /** @description The category id to delete */
+                id: string;
+            };
+            cookie?: never;
+        };
+        requestBody?: never;
+        responses: {
+            /** @description Default Response */
+            200: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content?: never;
+            };
+            /** @description Internal Server Error */
+            500: {
+                headers: {
+                    [name: string]: unknown;
+                };
+                content: {
+                    "application/json": components["schemas"]["ErrorDto"];
+                };
+            };
+        };
+    };
     listWorkflowDefinitions: {
         parameters: {
             query?: never;