@open-wa/wa-automate 4.54.6 → 4.55.0

package/dist/cli/integrations/chatwoot.js

@@ -18,6 +18,7 @@ const __1 = require("../..");
 const axios_1 = __importDefault(require("axios"));
 const form_data_1 = __importDefault(require("form-data"));
 const mime_types_1 = __importDefault(require("mime-types"));
+const tools_1 = require("../../utils/tools");
 const contactReg = {
     //WID : chatwoot contact ID
     "example@c.us": "1"
@@ -29,18 +30,53 @@ const convoReg = {
 const ignoreMap = {
     "example_message_id": true
 };
+let chatwootClient;
 exports.chatwoot_webhook_check_event_name = "cli.integrations.chatwoot.check";
+function parseIdAndScore(input) {
+    const regex = /^([0-9a-f]{8}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{4}-[0-9a-f]{12}):([1-5])$/;
+    const match = regex.exec(input);
+    if (match) {
+        return {
+            id: match[1],
+            score: parseInt(match[2], 10)
+        };
+    }
+    else {
+        return null;
+    }
+}
 const chatwootMiddleware = (cliConfig, client) => {
     return (req, res) => __awaiter(void 0, void 0, void 0, function* () {
         const processMesssage = () => __awaiter(void 0, void 0, void 0, function* () {
+            var _a, _b, _c, _d;
             const promises = [];
             const { body } = req;
             if (!body)
                 return;
+            if (body.event == "conversation_status_changed" && body.status == "resolved") {
+                __1.log.info("Trying to send CSAT");
+                /**
+                 * CSAT requested
+                 */
+                let basicCsatMsgData = (_a = body.messages) === null || _a === void 0 ? void 0 : _a.find(m => (m === null || m === void 0 ? void 0 : m.content_type) === "input_csat");
+                if (!basicCsatMsgData) {
+                    /**
+                     * CSAT Missing from this webhook. Try to find it by getting all messages and filtering by csat and with a ts of more than the webhook event - 5s (just in case the csat was somehow sent before the convo was "resolved")
+                     */
+                    const msgs = yield chatwootClient.getAllInboxMessages(body.id);
+                    basicCsatMsgData = msgs.find(m => m.content_type === 'input_csat' && m.created_at > (body.timestamp - 5));
+                }
+                if (!basicCsatMsgData)
+                    return;
+                const _to = `${(((_b = body === null || body === void 0 ? void 0 : body.custom_attributes) === null || _b === void 0 ? void 0 : _b.wanumber) || (((_d = (_c = body.meta) === null || _c === void 0 ? void 0 : _c.sender) === null || _d === void 0 ? void 0 : _d.phone_number) || "").replace('+', '')).replace('@c.us', '')}@c.us`;
+                if (_to)
+                    promises.push(chatwootClient.sendCSAT(basicCsatMsgData, _to));
+            }
             if (!body.conversation)
                 return;
-            const m = body.conversation.messages[0];
             const contact = (body.conversation.meta.sender.phone_number || "").replace('+', '');
+            const to = `${contact}@c.us`;
+            const m = body.conversation.messages[0];
             if (body.message_type === "incoming" ||
                 body.private ||
                 body.event !== "message_created" ||
@@ -48,7 +84,6 @@ const chatwootMiddleware = (cliConfig, client) => {
                 !contact)
                 return;
             const { attachments, content } = m;
-            const to = `${contact}@c.us`;
             if (!convoReg[to])
                 convoReg[to] = body.conversation.id;
             if ((attachments === null || attachments === void 0 ? void 0 : attachments.length) > 0) {
@@ -101,7 +136,6 @@ const chatwootMiddleware = (cliConfig, client) => {
             res.status(200).send(processAndSendResult);
         }
         catch (error) {
-            console.log("🚀 ~ file: chatwoot.ts ~ line 62 ~ return ~ error", error);
             res.status(400).send(error);
         }
         return;
@@ -109,329 +143,508 @@ const chatwootMiddleware = (cliConfig, client) => {
 };
 exports.chatwootMiddleware = chatwootMiddleware;
 const setupChatwootOutgoingMessageHandler = (cliConfig, client) => __awaiter(void 0, void 0, void 0, function* () {
-    __1.log.info(`Setting up chatwoot integration: ${cliConfig.chatwootUrl}`);
-    const u = cliConfig.chatwootUrl; //e.g `"localhost:3000/api/v1/accounts/3"
-    const api_access_token = cliConfig.chatwootApiAccessToken;
-    const _u = new URL(u);
-    const origin = _u.origin;
-    const port = _u.port || 80;
-    const accountNumber = yield client.getHostNumber();
-    const proms = [];
-    let expectedSelfWebhookUrl = cliConfig.apiHost ? `${cliConfig.apiHost}/chatwoot ` : `${cliConfig.host.includes('http') ? '' : `http${cliConfig.https || (cliConfig.cert && cliConfig.privkey) ? 's' : ''}://`}${cliConfig.host}:${cliConfig.port}/chatwoot `;
-    expectedSelfWebhookUrl = expectedSelfWebhookUrl.trim();
-    if (cliConfig.key)
-        expectedSelfWebhookUrl = `${expectedSelfWebhookUrl}?api_key=${cliConfig.key}`;
-    let [accountId, inboxId] = (u.match(/\/(app|(api\/v1))\/accounts\/\d*\/(inbox|inboxes)\/\d*/g) || [''])[0].split('/').filter(Number);
-    inboxId = inboxId || u.match(/inboxes\/\d*/g) && u.match(/inboxes\/\d*/g)[0].replace('inboxes/', '');
-    // const accountId = u.match(/accounts\/\d*/g) && u.match(/accounts\/\d*/g)[0].replace('accounts/', '')
+    chatwootClient = new ChatwootClient(cliConfig, client);
+    yield chatwootClient.init();
+    return;
+});
+exports.setupChatwootOutgoingMessageHandler = setupChatwootOutgoingMessageHandler;
+class ChatwootClient {
+    constructor(cliConfig, client) {
+        const u = cliConfig.chatwootUrl; //e.g `"localhost:3000/api/v1/accounts/3"
+        this.api_access_token = cliConfig.chatwootApiAccessToken;
+        const _u = new URL(u);
+        this.origin = _u.origin;
+        this.port = Number(_u.port || 80);
+        this.client = client;
+        this.expectedSelfWebhookUrl = cliConfig.apiHost ? `${cliConfig.apiHost}/chatwoot ` : `${cliConfig.host.includes('http') ? '' : `http${cliConfig.https || (cliConfig.cert && cliConfig.privkey) ? 's' : ''}://`}${cliConfig.host}:${cliConfig.port}/chatwoot `;
+        this.expectedSelfWebhookUrl = this.expectedSelfWebhookUrl.trim();
+        this.key = cliConfig.key;
+        if (cliConfig.key)
+            this.expectedSelfWebhookUrl = `${this.expectedSelfWebhookUrl}?api_key=${cliConfig.key}`;
+        const [accountId, inboxId] = (u.match(/\/(app|(api\/v1))\/accounts\/\d*(\/(inbox|inboxes)\/\d*)?/g) || [''])[0].split('/').filter(Number);
+        this.inboxId = inboxId || u.match(/inboxes\/\d*/g) && u.match(/inboxes\/\d*/g)[0].replace('inboxes/', '');
+        this.accountId = accountId;
+        this.forceUpdateCwWebhook = cliConfig.forceUpdateCwWebhook;
+    }
+    cwReq(method, path, data, _headers) {
+        return __awaiter(this, void 0, void 0, function* () {
+            const { origin, accountId, api_access_token } = this;
+            const url = `${origin}/api/v1/accounts/${accountId}/${path}`.replace('app.bentonow.com', 'chat.bentonow.com');
+            const response = yield (0, axios_1.default)({
+                method,
+                data,
+                url,
+                headers: Object.assign({ api_access_token }, _headers)
+            }).catch(error => {
+                var _a, _b;
+                __1.log.error(`CW REQ ERROR: ${(_a = error === null || error === void 0 ? void 0 : error.response) === null || _a === void 0 ? void 0 : _a.status} ${(_b = error === null || error === void 0 ? void 0 : error.response) === null || _b === void 0 ? void 0 : _b.message}`, error === null || error === void 0 ? void 0 : error.toJSON());
+                throw error;
+            });
+            __1.log.info(`CW REQUEST: ${response.status} ${method} ${url} ${JSON.stringify(data)}`);
+            return response;
+        });
+    }
     /**
-     * Is the inbox and or account id undefined??
+     * Ensures the chatwoot integration is setup properly.
      */
-    if (!accountId) {
-        __1.log.info(`CHATWOOT INTEGRATION: account ID missing. Attempting to infer from access token....`);
-        /**
-         * If the account ID is undefined then get the account ID from the access_token
-         */
-        accountId = (yield axios_1.default.get(`${origin}/api/v1/profile`, { headers: { api_access_token } })).data.account_id;
-        __1.log.info(`CHATWOOT INTEGRATION: Got account ID: ${accountId}`);
-    }
-    if (!inboxId) {
-        __1.log.info(`CHATWOOT INTEGRATION: inbox ID missing. Attempting to find correct inbox....`);
-        /**
-         * Find the inbox with the correct setup.
-         */
-        const inboxArray = (yield axios_1.default.get(`${origin}/api/v1/accounts/${accountId}/inboxes`, { headers: { api_access_token } })).data.payload;
-        const possibleInbox = inboxArray.find(inbox => { var _a; return ((_a = inbox === null || inbox === void 0 ? void 0 : inbox.additional_attributes) === null || _a === void 0 ? void 0 : _a.hostAccountNumber) === accountNumber; });
-        if (possibleInbox) {
-            __1.log.info(`CHATWOOT INTEGRATION: found inbox: ${JSON.stringify(possibleInbox)}`);
-            __1.log.info(`CHATWOOT INTEGRATION: found inbox id: ${possibleInbox.channel_id}`);
-            inboxId = possibleInbox.channel_id;
-        }
-        else {
-            __1.log.info(`CHATWOOT INTEGRATION: inbox not found. Attempting to create inbox....`);
+    init() {
+        return __awaiter(this, void 0, void 0, function* () {
+            __1.log.info(`Setting up chatwoot integration: ${this.u}`);
+            const accountNumber = this.accountNumber = yield this.client.getHostNumber();
+            const { api_access_token, origin } = this;
+            let { inboxId, accountId } = this;
+            const proms = [];
+            // const accountId = u.match(/accounts\/\d*/g) && u.match(/accounts\/\d*/g)[0].replace('accounts/', '')
             /**
-             * Create inbox
+             * Is the inbox and or account id undefined??
              */
-            const { data: new_inbox } = (yield axios_1.default.post(`${origin}/api/v1/accounts/${accountId}/inboxes`, {
-                "name": `open-wa-${accountNumber}`,
+            if (!accountId) {
+                __1.log.info(`CHATWOOT INTEGRATION: account ID missing. Attempting to infer from access token....`);
+                /**
+                 * If the account ID is undefined then get the account ID from the access_token
+                 */
+                accountId = (yield axios_1.default.get(`${origin}/api/v1/profile`, { headers: { api_access_token } })).data.account_id;
+                __1.log.info(`CHATWOOT INTEGRATION: Got account ID: ${accountId}`);
+                this.accountId = accountId;
+            }
+            if (!inboxId) {
+                __1.log.info(`CHATWOOT INTEGRATION: inbox ID missing. Attempting to find correct inbox....`);
+                /**
+                 * Find the inbox with the correct setup.
+                 */
+                const inboxArray = (yield axios_1.default.get(`${origin}/api/v1/accounts/${accountId}/inboxes`, { headers: { api_access_token } })).data.payload;
+                const possibleInbox = inboxArray.find(inbox => { var _a; return ((_a = inbox === null || inbox === void 0 ? void 0 : inbox.additional_attributes) === null || _a === void 0 ? void 0 : _a.hostAccountNumber) === accountNumber; });
+                if (possibleInbox) {
+                    __1.log.info(`CHATWOOT INTEGRATION: found inbox: ${JSON.stringify(possibleInbox)}`);
+                    __1.log.info(`CHATWOOT INTEGRATION: found inbox id: ${possibleInbox.id}`);
+                    inboxId = possibleInbox.id;
+                    this.inboxId = inboxId;
+                }
+                else {
+                    __1.log.info(`CHATWOOT INTEGRATION: inbox not found. Attempting to create inbox....`);
+                    /**
+                     * Create inbox
+                     */
+                    const { data: new_inbox } = (yield axios_1.default.post(`${origin}/api/v1/accounts/${accountId}/inboxes`, {
+                        "name": `open-wa-${accountNumber}`,
+                        "channel": {
+                            "phone_number": `${accountNumber}`,
+                            "type": "api",
+                            "webhook_url": this.expectedSelfWebhookUrl,
+                            "additional_attributes": {
+                                "sessionId": this.client.getSessionId(),
+                                "hostAccountNumber": `${accountNumber}`
+                            }
+                        }
+                    }, { headers: { api_access_token } }));
+                    inboxId = new_inbox.id;
+                    __1.log.info(`CHATWOOT INTEGRATION: inbox created. id: ${inboxId}`);
+                    this.inboxId = inboxId;
+                }
+            }
+            let { data: get_inbox } = yield this.cwReq('get', `inboxes/${inboxId}`);
+            /**
+             * Update the webhook
+             */
+            const updatePayload = {
                 "channel": {
-                    "phone_number": `${accountNumber}`,
-                    "type": "api",
-                    "webhook_url": expectedSelfWebhookUrl,
                     "additional_attributes": {
-                        "sessionId": client.getSessionId(),
-                        "hostAccountNumber": `${accountNumber}`
+                        "sessionId": this.client.getSessionId(),
+                        "hostAccountNumber": `${this.accountNumber}`,
+                        "instanceId": `${this.client.getInstanceId()}`
                     }
                 }
-            }, { headers: { api_access_token } }));
-            inboxId = new_inbox.id;
-            __1.log.info(`CHATWOOT INTEGRATION: inbox created. id: ${inboxId}`);
-        }
+            };
+            if (this.forceUpdateCwWebhook)
+                updatePayload.channel['webhook_url'] = this.expectedSelfWebhookUrl;
+            const updateInboxPromise = this.cwReq('patch', `inboxes/${this.inboxId}`, updatePayload);
+            if (this.forceUpdateCwWebhook)
+                get_inbox = (yield updateInboxPromise).data;
+            else
+                proms.push(updateInboxPromise);
+            /**
+             * Get the inbox and test it.
+             */
+            if (!((get_inbox === null || get_inbox === void 0 ? void 0 : get_inbox.webhook_url) || "").includes("/chatwoot"))
+                console.log("Please set the chatwoot inbox webhook to this sessions URL with path /chatwoot");
+            /**
+             * Check the webhook URL
+             */
+            const chatwootWebhookCheck = () => __awaiter(this, void 0, void 0, function* () {
+                let checkCodePromise;
+                const cancelCheckProm = () => (checkCodePromise.cancel && typeof checkCodePromise.cancel === "function") && checkCodePromise.cancel();
+                try {
+                    const wUrl = get_inbox.webhook_url.split('?')[0].replace(/\/+$/, "").trim();
+                    const checkWhURL = `${wUrl}${wUrl.endsWith("/") ? '' : `/`}checkWebhook${this.key ? `?api_key=${this.key}` : ''}`;
+                    __1.log.info(`Verifying webhook url: ${checkWhURL}`);
+                    const checkCode = uuid_apikey_1.default.create().apiKey; //random generated string
+                    yield new Promise((resolve, reject) => __awaiter(this, void 0, void 0, function* () {
+                        var _a;
+                        checkCodePromise = __1.ev.waitFor(exports.chatwoot_webhook_check_event_name, 5000).catch(reject);
+                        yield axios_1.default.post(checkWhURL, {
+                            checkCode
+                        }, { headers: { api_key: this.key || '' } }).catch(reject);
+                        const checkCodeResponse = yield checkCodePromise;
+                        if (checkCodeResponse && ((_a = checkCodeResponse[0]) === null || _a === void 0 ? void 0 : _a.checkCode) == checkCode)
+                            resolve(true);
+                        else
+                            reject(`Webhook check code is incorrect. Expected ${checkCode} - incoming ${((checkCodeResponse || [])[0] || {}).checkCode}`);
+                    }));
+                    __1.log.info('Chatwoot webhook verification successful');
+                }
+                catch (error) {
+                    cancelCheckProm();
+                    const e = `Unable to verify the chatwoot webhook URL on this inbox: ${error.message}`;
+                    console.error(e);
+                    __1.log.error(e);
+                }
+                finally {
+                    cancelCheckProm();
+                }
+            });
+            proms.push(chatwootWebhookCheck());
+            const setOnMessageProm = this.client.onMessage(this.processWAMessage.bind(this));
+            const setOnAckProm = this.client.onAck((ackEvent) => __awaiter(this, void 0, void 0, function* () {
+                if (ignoreMap[ackEvent.id] && typeof ignoreMap[ackEvent.id] === 'number' && ackEvent.ack > ignoreMap[ackEvent.id]) {
+                    // delete ignoreMap[ackEvent.id]
+                    return;
+                }
+                if (ackEvent.ack >= 1 && ackEvent.isNewMsg && ackEvent.self === "in") {
+                    if (ignoreMap[ackEvent.id])
+                        return;
+                    ignoreMap[ackEvent.id] = ackEvent.ack;
+                    const _message = yield this.client.getMessageById(ackEvent.id);
+                    return yield this.processWAMessage(_message);
+                }
+                return;
+            }));
+            proms.push(setOnMessageProm);
+            proms.push(setOnAckProm);
+            yield Promise.all(proms);
+            this.inboxId = inboxId;
+            this.accountId = accountId;
+        });
     }
-    const cwReq = (method, path, data, _headers) => __awaiter(void 0, void 0, void 0, function* () {
-        const url = `${origin}/api/v1/accounts/${accountId}/${path}`.replace('app.bentonow.com', 'chat.bentonow.com');
-        // console.log(url,method,data)
-        const response = yield (0, axios_1.default)({
-            method,
-            data,
-            url,
-            headers: Object.assign({ api_access_token }, _headers)
-        }).catch(error => {
-            var _a, _b;
-            __1.log.error(`CW REQ ERROR: ${(_a = error === null || error === void 0 ? void 0 : error.response) === null || _a === void 0 ? void 0 : _a.status} ${(_b = error === null || error === void 0 ? void 0 : error.response) === null || _b === void 0 ? void 0 : _b.message}`, error === null || error === void 0 ? void 0 : error.toJSON());
-            throw error;
+    getAllInboxMessages(convoIdOrContactId) {
+        return __awaiter(this, void 0, void 0, function* () {
+            /**
+             * Check if it's a contact by traversing the convo reg.
+             */
+            const convoId = convoReg[convoIdOrContactId] || convoIdOrContactId;
+            const { data } = yield this.cwReq('get', `conversations/${convoId}/messages`);
+            const messages = data.payload;
+            return messages;
         });
-        __1.log.info(`CW REQUEST: ${response.status} ${method} ${url} ${JSON.stringify(data)}`);
-        return response;
-    });
-    let { data: get_inbox } = yield cwReq('get', `inboxes/${inboxId}`);
-    /**
-     * Update the webhook
-     */
-    const updatePayload = {
-        "channel": {
-            "additional_attributes": {
-                "sessionId": client.getSessionId(),
-                "hostAccountNumber": `${accountNumber}`,
-                "instanceId": `${client.getInstanceId()}`
-            }
-        }
-    };
-    if (cliConfig.forceUpdateCwWebhook)
-        updatePayload.channel['webhook_url'] = expectedSelfWebhookUrl;
-    const updateInboxPromise = cwReq('patch', `inboxes/${inboxId}`, updatePayload);
-    if (cliConfig.forceUpdateCwWebhook)
-        get_inbox = (yield updateInboxPromise).data;
-    else
-        proms.push(updateInboxPromise);
-    /**
-     * Get the inbox and test it.
-     */
-    if (!((get_inbox === null || get_inbox === void 0 ? void 0 : get_inbox.webhook_url) || "").includes("/chatwoot"))
-        console.log("Please set the chatwoot inbox webhook to this sessions URL with path /chatwoot");
+    }
     /**
-     * Check the webhook URL
+     * Get the original chatwoot message object. Useful for getting CSAT full message details.
+     *
+     * @param convoIdOrContactId the owa contact ID or the convo ID. Better if you use convo ID.
+     * @param messageId
+     * @returns
      */
-    const chatwootWebhookCheck = () => __awaiter(void 0, void 0, void 0, function* () {
-        let checkCodePromise;
-        const cancelCheckProm = () => (checkCodePromise.cancel && typeof checkCodePromise.cancel === "function") && checkCodePromise.cancel();
-        try {
-            const wUrl = get_inbox.webhook_url.split('?')[0].replace(/\/+$/, "").trim();
-            const checkWhURL = `${wUrl}${wUrl.endsWith("/") ? '' : `/`}checkWebhook${cliConfig.key ? `?api_key=${cliConfig.key}` : ''}`;
-            __1.log.info(`Verifying webhook url: ${checkWhURL}`);
-            const checkCode = uuid_apikey_1.default.create().apiKey; //random generated string
-            yield new Promise((resolve, reject) => __awaiter(void 0, void 0, void 0, function* () {
-                var _a;
-                checkCodePromise = __1.ev.waitFor(exports.chatwoot_webhook_check_event_name, 5000).catch(reject);
-                yield axios_1.default.post(checkWhURL, {
-                    checkCode
-                }, { headers: { api_key: cliConfig.key || '' } }).catch(reject);
-                const checkCodeResponse = yield checkCodePromise;
-                if (checkCodeResponse && ((_a = checkCodeResponse[0]) === null || _a === void 0 ? void 0 : _a.checkCode) == checkCode)
-                    resolve(true);
-                else
-                    reject(`Webhook check code is incorrect. Expected ${checkCode} - incoming ${((checkCodeResponse || [])[0] || {}).checkCode}`);
-            }));
-            __1.log.info('Chatwoot webhook verification successful');
-        }
-        catch (error) {
-            cancelCheckProm();
-            const e = `Unable to verify the chatwoot webhook URL on this inbox: ${error.message}`;
-            console.error(e);
-            __1.log.error(e);
-        }
-        finally {
-            cancelCheckProm();
-        }
-    });
-    proms.push(chatwootWebhookCheck());
+    getMessageObject(convoIdOrContactId, messageId) {
+        return __awaiter(this, void 0, void 0, function* () {
+            const msgs = yield this.getAllInboxMessages(`${convoIdOrContactId}`);
+            const foundMsg = msgs.find(x => x.id == messageId);
+            return foundMsg;
+        });
+    }
     /**
      * Get Contacts and conversations
      */
-    const searchContact = (number) => __awaiter(void 0, void 0, void 0, function* () {
-        try {
-            const n = number.replace('@c.us', '');
-            const { data } = yield cwReq('get', `contacts/search?q=${n}&sort=phone_number`);
-            if (data.payload.length) {
-                return data.payload.find(x => (x.phone_number || "").includes(n)) || false;
+    searchContact(number) {
+        return __awaiter(this, void 0, void 0, function* () {
+            try {
+                const n = number.replace('@c.us', '');
+                const { data } = yield this.cwReq('get', `contacts/search?q=${n}&sort=phone_number`);
+                if (data.payload.length) {
+                    return data.payload.find(x => (x.phone_number || "").includes(n)) || false;
+                }
+                else
+                    false;
             }
-            else
-                false;
-        }
-        catch (error) {
-            return;
-        }
-    });
-    const getContactConversation = (number) => __awaiter(void 0, void 0, void 0, function* () {
-        try {
-            const { data } = yield cwReq('get', `contacts/${contactReg[number]}/conversations`);
-            const allContactConversations = data.payload.filter(c => c.inbox_id === inboxId).sort((a, b) => a.id - b.id);
-            const [opened, notOpen] = [allContactConversations.filter(c => c.status === 'open'), allContactConversations.filter(c => c.status != 'open')];
-            const hasOpenConvo = opened[0] ? true : false;
-            const resolvedConversation = opened[0] || notOpen[0];
-            if (!hasOpenConvo) {
-                //reopen convo
-                yield openConversation(resolvedConversation.id);
+            catch (error) {
+                return;
             }
-            return resolvedConversation;
-        }
-        catch (error) {
-            return;
-        }
-    });
-    const createConversation = (contact_id) => __awaiter(void 0, void 0, void 0, function* () {
-        try {
-            const { data } = yield cwReq('post', `conversations`, {
-                contact_id,
-                "inbox_id": inboxId
-            });
-            return data;
-        }
-        catch (error) {
-            return;
-        }
-    });
-    const createContact = (contact) => __awaiter(void 0, void 0, void 0, function* () {
-        try {
-            const { data } = yield cwReq('post', `contacts`, {
-                "identifier": contact.id,
-                "name": contact.formattedName || contact.id,
-                "phone_number": `+${contact.id.replace('@c.us', '')}`,
-                "avatar_url": contact.profilePicThumbObj.eurl
-            });
-            return data.payload.contact;
-        }
-        catch (error) {
-            return;
-        }
-    });
-    const openConversation = (conversationId, status = "opened") => __awaiter(void 0, void 0, void 0, function* () {
-        try {
-            const { data } = yield cwReq('post', `conversations/${conversationId}/messages`, {
-                status
-            });
-            return data;
-        }
-        catch (error) {
-            return;
-        }
-    });
-    const sendConversationMessage = (content, contactId, message) => __awaiter(void 0, void 0, void 0, function* () {
-        __1.log.info(`INCOMING MESSAGE ${contactId}: ${content} ${message.id}`);
-        try {
-            const { data } = yield cwReq('post', `conversations/${convoReg[contactId]}/messages`, {
-                content,
-                "message_type": message.fromMe ? "outgoing" : "incoming",
-                "private": false
-            });
-            return data;
-        }
-        catch (error) {
-            return;
-        }
-    });
-    const sendAttachmentMessage = (content, contactId, message) => __awaiter(void 0, void 0, void 0, function* () {
-        // decrypt message
-        const file = yield client.decryptMedia(message);
-        __1.log.info(`INCOMING MESSAGE ATTACHMENT ${contactId}: ${content} ${message.id}`);
-        let formData = new form_data_1.default();
-        formData.append('attachments[]', Buffer.from(file.split(',')[1], 'base64'), {
-            knownLength: 1,
-            filename: `${message.t}.${mime_types_1.default.extension(message.mimetype)}`,
-            contentType: (file.match(/[^:\s*]\w+\/[\w-+\d.]+(?=[;| ])/) || ["application/octet-stream"])[0]
         });
-        formData.append('content', content);
-        formData.append('message_type', 'incoming');
-        try {
-            const { data } = yield cwReq('post', `conversations/${convoReg[contactId]}/messages`, formData, formData.getHeaders());
-            return data;
-        }
-        catch (error) {
-            return;
-        }
-    });
-    const processWAMessage = (message) => __awaiter(void 0, void 0, void 0, function* () {
-        var _b;
-        if (message.chatId.includes('g')) {
-            //chatwoot integration does not support group chats
-            return;
-        }
-        /**
-         * Does the contact exist in chatwoot?
-         */
-        if (!contactReg[message.chatId]) {
-            const contact = yield searchContact(message.chatId);
-            if (contact) {
-                contactReg[message.chatId] = contact.id;
+    }
+    getContactConversation(number) {
+        return __awaiter(this, void 0, void 0, function* () {
+            try {
+                const { data } = yield this.cwReq('get', `contacts/${contactReg[number]}/conversations`);
+                const allContactConversations = data.payload.filter(c => `${c.inbox_id}` == `${this.inboxId}`).sort((a, b) => a.id - b.id);
+                const [opened, notOpen] = [allContactConversations.filter(c => c.status === 'open'), allContactConversations.filter(c => c.status != 'open')];
+                const hasOpenConvo = opened[0] ? true : false;
+                const resolvedConversation = opened[0] || notOpen[0];
+                if (!hasOpenConvo) {
+                    //reopen convo
+                    yield this.openConversation(resolvedConversation.id);
+                }
+                return resolvedConversation;
             }
-            else {
-                //create the contact
-                contactReg[message.chatId] = (yield createContact(message.sender)).id;
+            catch (error) {
+                return;
             }
-        }
-        if (!convoReg[message.chatId]) {
-            const conversation = yield getContactConversation(message.chatId);
-            if (conversation) {
-                convoReg[message.chatId] = conversation.id;
+        });
+    }
+    createConversation(contact_id) {
+        return __awaiter(this, void 0, void 0, function* () {
+            try {
+                const { data } = yield this.cwReq('post', `conversations`, {
+                    contact_id,
+                    "inbox_id": this.inboxId
+                });
+                return data;
             }
-            else {
-                //create the conversation
-                convoReg[message.chatId] = (yield createConversation(contactReg[message.chatId])).id;
+            catch (error) {
+                return;
             }
-        }
-        /**
-         * Does the conversation exist in
-         */
-        let text = message.body;
-        let hasAttachments = false;
-        switch (message.type) {
-            case 'location':
-                text = `Location Message:\n\n${message.loc}\n\nhttps://www.google.com/maps?q=${message.lat},${message.lng}`;
-                break;
-            case 'buttons_response':
-                text = message.selectedButtonId;
-                break;
-            case 'document':
-            case 'image':
-            case 'audio':
-            case 'ptt':
-            case 'video':
-                if (message.cloudUrl) {
-                    text = `FILE:\t${message.cloudUrl}\n\nMESSAGE:\t${message.text}`;
+        });
+    }
+    createContact(contact) {
+        return __awaiter(this, void 0, void 0, function* () {
+            try {
+                const { data } = yield this.cwReq('post', `contacts`, {
+                    "identifier": contact.id,
+                    "name": contact.formattedName || contact.id,
+                    "phone_number": `+${contact.id.replace('@c.us', '')}`,
+                    "avatar_url": contact.profilePicThumbObj.eurl,
+                    "custom_attributes": Object.assign({ "wa:number": `${contact.id.replace('@c.us', '')}` }, contact)
+                });
+                return data.payload.contact;
+            }
+            catch (error) {
+                return;
+            }
+        });
+    }
+    openConversation(conversationId, status = "opened") {
+        return __awaiter(this, void 0, void 0, function* () {
+            try {
+                const { data } = yield this.cwReq('post', `conversations/${conversationId}/messages`, {
+                    status
+                });
+                return data;
+            }
+            catch (error) {
+                return;
+            }
+        });
+    }
+    sendConversationMessage(content, contactId, message) {
+        return __awaiter(this, void 0, void 0, function* () {
+            __1.log.info(`WA=>CW ${contactId}: ${content} ${message.id}`);
+            try {
+                const { data } = yield this.cwReq('post', `conversations/${convoReg[contactId]}/messages`, {
+                    content,
+                    "message_type": message.fromMe ? "outgoing" : "incoming",
+                    "private": false,
+                    echo_id: message.id
+                });
+                return data;
+            }
+            catch (error) {
+                return;
+            }
+        });
+    }
+    sendAttachmentMessage(content, contactId, message) {
+        return __awaiter(this, void 0, void 0, function* () {
+            // decrypt message
+            const file = yield this.client.decryptMedia(message);
+            __1.log.info(`INCOMING MESSAGE ATTACHMENT ${contactId}: ${content} ${message.id}`);
+            const formData = new form_data_1.default();
+            formData.append('attachments[]', Buffer.from(file.split(',')[1], 'base64'), {
+                knownLength: 1,
+                filename: `${message.t}.${mime_types_1.default.extension(message.mimetype)}`,
+                contentType: (file.match(/[^:\s*]\w+\/[\w-+\d.]+(?=[;| ])/) || ["application/octet-stream"])[0]
+            });
+            formData.append('content', content);
+            formData.append('message_type', 'incoming');
+            try {
+                const { data } = yield this.cwReq('post', `conversations/${convoReg[contactId]}/messages`, formData, formData.getHeaders());
+                return data;
+            }
+            catch (error) {
+                return;
+            }
+        });
+    }
+    processWAMessage(message) {
+        var _a;
+        return __awaiter(this, void 0, void 0, function* () {
+            let isNewConversation = false;
+            if (message.chatId.includes('g')) {
+                //chatwoot integration does not support group chats
+                return;
+            }
+            /**
+             * Does the contact exist in chatwoot?
+             */
+            if (!contactReg[message.chatId]) {
+                const contact = yield this.searchContact(message.chatId);
+                if (contact) {
+                    contactReg[message.chatId] = contact.id;
                 }
                 else {
-                    text = message.text;
-                    hasAttachments = true;
+                    //create the contact
+                    contactReg[message.chatId] = (yield this.createContact(message.sender)).id;
                 }
-                break;
-            default:
-                text = ((_b = message === null || message === void 0 ? void 0 : message.ctwaContext) === null || _b === void 0 ? void 0 : _b.sourceUrl) ? `${message.body}\n\n${message.ctwaContext.sourceUrl}` : message.body || "__UNHANDLED__";
-                break;
-        }
-        if (hasAttachments)
-            yield sendAttachmentMessage(text, message.chatId, message);
-        else
-            yield sendConversationMessage(text, message.chatId, message);
-    });
-    // const inboxId = s.match(/conversations\/\d*/g) && s.match(/conversations\/\d*/g)[0].replace('conversations/','')
-    /**
-     * Update the chatwoot contact and conversation registries
-     */
-    const setOnMessageProm = client.onMessage(processWAMessage);
-    const setOnAckProm = client.onAck((ackEvent) => __awaiter(void 0, void 0, void 0, function* () {
-        if (ackEvent.ack == 1 && ackEvent.isNewMsg && ackEvent.self === "in") {
-            if (ignoreMap[ackEvent.id]) {
-                delete ignoreMap[ackEvent.id];
+            }
+            if (!convoReg[message.chatId]) {
+                const conversation = yield this.getContactConversation(message.chatId);
+                if (conversation) {
+                    convoReg[message.chatId] = conversation.id;
+                }
+                else {
+                    //create the conversation
+                    convoReg[message.chatId] = (yield this.createConversation(contactReg[message.chatId])).id;
+                    isNewConversation = convoReg[message.chatId];
+                }
+            }
+            /**
+             * Does the conversation exist in
+             */
+            let text = message.body;
+            let hasAttachments = false;
+            switch (message.type) {
+                case 'list_response':
+                    /**
+                     * Possible CSAT response:
+                     */
+                    yield this.processCSATResponse(message);
+                    break;
+                case 'location':
+                    text = `Location Message:\n\n${message.loc}\n\nhttps://www.google.com/maps?q=${message.lat},${message.lng}`;
+                    break;
+                case 'buttons_response':
+                    text = message.selectedButtonId;
+                    break;
+                case 'document':
+                case 'image':
+                case 'audio':
+                case 'ptt':
+                case 'video':
+                    if (message.cloudUrl) {
+                        text = `FILE:\t${message.cloudUrl}\n\nMESSAGE:\t${message.text}`;
+                    }
+                    else {
+                        text = message.text;
+                        hasAttachments = true;
+                    }
+                    break;
+                default:
+                    text = ((_a = message === null || message === void 0 ? void 0 : message.ctwaContext) === null || _a === void 0 ? void 0 : _a.sourceUrl) ? `${message.body}\n\n${message.ctwaContext.sourceUrl}` : message.body || "__UNHANDLED__";
+                    break;
+            }
+            const newCWMessage = hasAttachments ? yield this.sendAttachmentMessage(text, message.chatId, message) : yield this.sendConversationMessage(text, message.chatId, message);
+            if (isNewConversation !== false) {
+                /**
+                 * Wait 3 seconds before trying to check for an automated message
+                */
+                yield (0, tools_1.timeout)(3000);
+                /**
+                 * Check the messages to see if a message_type: 3 comes through after the initial message;
+                 */
+                const msgs = yield this.getAllInboxMessages(`${isNewConversation}`);
+                if (!msgs)
+                    return;
+                /**
+                 * Message IDs are numbers (for now)
+                 */
+                const possibleWelcomeMessage = msgs.filter(m => m.id > newCWMessage.id).find(m => m.message_type === 3 && m.content_type !== 'input_csat');
+                if (!possibleWelcomeMessage)
+                    return;
+                /**
+                 * Ok reply with the welcome message now
+                 */
+                yield this.client.sendText(message.chatId, possibleWelcomeMessage.content || "...");
+            }
+        });
+    }
+    processCSATResponse(message) {
+        return __awaiter(this, void 0, void 0, function* () {
+            const csatResponse = parseIdAndScore(message.listResponse.rowId);
+            if (!csatResponse)
                 return;
+            if (csatResponse.id && csatResponse.score) {
+                __1.log.info(`CW:CSAT RESPONSE: ${csatResponse.id} ${csatResponse.score}`);
+                /**
+                 * PUT request to report CSAT response
+                 */
+                yield axios_1.default.put(`https://app.chatwoot.com/public/api/v1/csat_survey/${csatResponse.id}`, {
+                    "message": {
+                        "submitted_values": {
+                            "csat_survey_response": {
+                                "rating": csatResponse.score
+                            }
+                        }
+                    }
+                }).catch(e => { });
             }
-            const _message = yield client.getMessageById(ackEvent.id);
-            return yield processWAMessage(_message);
-        }
-        return;
-    }));
-    proms.push(setOnMessageProm);
-    proms.push(setOnAckProm);
-    yield Promise.all(proms);
-    return;
-});
-exports.setupChatwootOutgoingMessageHandler = setupChatwootOutgoingMessageHandler;
+        });
+    }
+    sendCSAT(incomlpeteCsatMessage, to) {
+        return __awaiter(this, void 0, void 0, function* () {
+            const extractCsatLink = str => (str.match(/(http|ftp|https):\/\/([\w_-]+(?:(?:\.[\w_-]+)+))([\w.,@?^=%&:\/~+#-]*[\w@?^=%&\/~+#-])/gi) || [])[0];
+            /**
+             * First check if the given csat message object has the link, if not, get the whole csat object
+             */
+            let csatMessage;
+            if (!extractCsatLink(incomlpeteCsatMessage === null || incomlpeteCsatMessage === void 0 ? void 0 : incomlpeteCsatMessage.content)) {
+                csatMessage = yield chatwootClient.getMessageObject(incomlpeteCsatMessage.conversation_id, incomlpeteCsatMessage.id);
+            }
+            else {
+                csatMessage = incomlpeteCsatMessage;
+            }
+            if (!csatMessage)
+                return;
+            const lic = false; //this.client.getLicenseType()
+            const link = extractCsatLink(csatMessage.content);
+            const u = new URL(link);
+            const csatID = u.pathname.replace('/survey/responses/', '');
+            __1.log.info(`SENDING CSAT ${to} ${csatMessage.content}`);
+            if (!lic) {
+                /**
+                 * Send as a normal text message with the link
+                 */
+                yield this.client.sendLinkWithAutoPreview(to, link, csatMessage.content);
+            }
+            else {
+                yield this.client.sendListMessage(to, [
+                    {
+                        title: "Please rate from 1 - 5",
+                        rows: [
+                            {
+                                "title": "😞",
+                                "description": "1",
+                                rowId: `${csatID}:1`
+                            },
+                            {
+                                "title": "😑",
+                                "description": "2",
+                                rowId: `${csatID}:2`
+                            },
+                            {
+                                "title": "😐",
+                                "description": "3",
+                                rowId: `${csatID}:3`
+                            },
+                            {
+                                "title": "😀",
+                                "description": "4",
+                                rowId: `${csatID}:4`
+                            },
+                            {
+                                "title": "😍",
+                                "description": "5",
+                                rowId: `${csatID}:5`
+                            }
+                        ]
+                    }
+                ], "Customer Survey", "Please rate this conversation", 'Help Us Improve');
+            }
+        });
+    }
+}