@open-mercato/core 0.7.1-develop.7112.1.d486e6f1b2 → 0.7.1-develop.7120.1.a0154ac412

package/dist/modules/warranty_claims/notifications.js

@@ -2,6 +2,7 @@ const notificationTypes = [
   {
     type: "warranty_claims.claim.submitted",
     module: "warranty_claims",
+    channels: ["in_app", "email"],
     titleKey: "warranty_claims.notifications.submitted.title",
     bodyKey: "warranty_claims.notifications.submitted.body",
     icon: "clipboard-check",
@@ -21,6 +22,7 @@ const notificationTypes = [
   {
     type: "warranty_claims.claim.assigned",
     module: "warranty_claims",
+    channels: ["in_app", "email"],
     titleKey: "warranty_claims.notifications.assigned.title",
     bodyKey: "warranty_claims.notifications.assigned.body",
     icon: "user-check",
@@ -40,6 +42,7 @@ const notificationTypes = [
   {
     type: "warranty_claims.claim.status_changed",
     module: "warranty_claims",
+    channels: ["in_app", "email"],
     titleKey: "warranty_claims.notifications.statusChanged.title",
     bodyKey: "warranty_claims.notifications.statusChanged.body",
     icon: "refresh-cw",
@@ -59,6 +62,7 @@ const notificationTypes = [
   {
     type: "warranty_claims.claim.escalated",
     module: "warranty_claims",
+    channels: ["in_app", "email"],
     titleKey: "warranty_claims.notifications.escalated.title",
     bodyKey: "warranty_claims.notifications.escalated.body",
     icon: "alarm-clock",
@@ -78,6 +82,7 @@ const notificationTypes = [
   {
     type: "warranty_claims.claim.customer_replied",
     module: "warranty_claims",
+    channels: ["in_app", "email"],
     titleKey: "warranty_claims.notifications.customerReplied.title",
     bodyKey: "warranty_claims.notifications.customerReplied.body",
     icon: "message-square-reply",

package/dist/modules/warranty_claims/notifications.js.map

@@ -1,7 +1,7 @@
 {
   "version": 3,
   "sources": ["../../../src/modules/warranty_claims/notifications.ts"],
-  "sourcesContent": ["import type { NotificationTypeDefinition } from '@open-mercato/shared/modules/notifications/types'\n\nexport const notificationTypes: NotificationTypeDefinition[] = [\n  {\n    type: 'warranty_claims.claim.submitted',\n    module: 'warranty_claims',\n    titleKey: 'warranty_claims.notifications.submitted.title',\n    bodyKey: 'warranty_claims.notifications.submitted.body',\n    icon: 'clipboard-check',\n    severity: 'info',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'common.view',\n        variant: 'outline',\n        href: '/backend/warranty_claims/{sourceEntityId}',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/warranty_claims/{sourceEntityId}',\n    expiresAfterHours: 168,\n  },\n  {\n    type: 'warranty_claims.claim.assigned',\n    module: 'warranty_claims',\n    titleKey: 'warranty_claims.notifications.assigned.title',\n    bodyKey: 'warranty_claims.notifications.assigned.body',\n    icon: 'user-check',\n    severity: 'info',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'common.view',\n        variant: 'outline',\n        href: '/backend/warranty_claims/{sourceEntityId}',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/warranty_claims/{sourceEntityId}',\n    expiresAfterHours: 168,\n  },\n  {\n    type: 'warranty_claims.claim.status_changed',\n    module: 'warranty_claims',\n    titleKey: 'warranty_claims.notifications.statusChanged.title',\n    bodyKey: 'warranty_claims.notifications.statusChanged.body',\n    icon: 'refresh-cw',\n    severity: 'info',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'common.view',\n        variant: 'outline',\n        href: '/backend/warranty_claims/{sourceEntityId}',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/warranty_claims/{sourceEntityId}',\n    expiresAfterHours: 168,\n  },\n  {\n    type: 'warranty_claims.claim.escalated',\n    module: 'warranty_claims',\n    titleKey: 'warranty_claims.notifications.escalated.title',\n    bodyKey: 'warranty_claims.notifications.escalated.body',\n    icon: 'alarm-clock',\n    severity: 'warning',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'common.view',\n        variant: 'outline',\n        href: '/backend/warranty_claims/{sourceEntityId}',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/warranty_claims/{sourceEntityId}',\n    expiresAfterHours: 168,\n  },\n  {\n    type: 'warranty_claims.claim.customer_replied',\n    module: 'warranty_claims',\n    titleKey: 'warranty_claims.notifications.customerReplied.title',\n    bodyKey: 'warranty_claims.notifications.customerReplied.body',\n    icon: 'message-square-reply',\n    severity: 'info',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'common.view',\n        variant: 'outline',\n        href: '/backend/warranty_claims/{sourceEntityId}',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/warranty_claims/{sourceEntityId}',\n    expiresAfterHours: 168,\n  },\n]\n\nexport default notificationTypes\n"],
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+  "sourcesContent": ["import type { NotificationTypeDefinition } from '@open-mercato/shared/modules/notifications/types'\n\nexport const notificationTypes: NotificationTypeDefinition[] = [\n  {\n    type: 'warranty_claims.claim.submitted',\n    module: 'warranty_claims',\n    channels: ['in_app', 'email'],\n    titleKey: 'warranty_claims.notifications.submitted.title',\n    bodyKey: 'warranty_claims.notifications.submitted.body',\n    icon: 'clipboard-check',\n    severity: 'info',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'common.view',\n        variant: 'outline',\n        href: '/backend/warranty_claims/{sourceEntityId}',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/warranty_claims/{sourceEntityId}',\n    expiresAfterHours: 168,\n  },\n  {\n    type: 'warranty_claims.claim.assigned',\n    module: 'warranty_claims',\n    channels: ['in_app', 'email'],\n    titleKey: 'warranty_claims.notifications.assigned.title',\n    bodyKey: 'warranty_claims.notifications.assigned.body',\n    icon: 'user-check',\n    severity: 'info',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'common.view',\n        variant: 'outline',\n        href: '/backend/warranty_claims/{sourceEntityId}',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/warranty_claims/{sourceEntityId}',\n    expiresAfterHours: 168,\n  },\n  {\n    type: 'warranty_claims.claim.status_changed',\n    module: 'warranty_claims',\n    channels: ['in_app', 'email'],\n    titleKey: 'warranty_claims.notifications.statusChanged.title',\n    bodyKey: 'warranty_claims.notifications.statusChanged.body',\n    icon: 'refresh-cw',\n    severity: 'info',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'common.view',\n        variant: 'outline',\n        href: '/backend/warranty_claims/{sourceEntityId}',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/warranty_claims/{sourceEntityId}',\n    expiresAfterHours: 168,\n  },\n  {\n    type: 'warranty_claims.claim.escalated',\n    module: 'warranty_claims',\n    channels: ['in_app', 'email'],\n    titleKey: 'warranty_claims.notifications.escalated.title',\n    bodyKey: 'warranty_claims.notifications.escalated.body',\n    icon: 'alarm-clock',\n    severity: 'warning',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'common.view',\n        variant: 'outline',\n        href: '/backend/warranty_claims/{sourceEntityId}',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/warranty_claims/{sourceEntityId}',\n    expiresAfterHours: 168,\n  },\n  {\n    type: 'warranty_claims.claim.customer_replied',\n    module: 'warranty_claims',\n    channels: ['in_app', 'email'],\n    titleKey: 'warranty_claims.notifications.customerReplied.title',\n    bodyKey: 'warranty_claims.notifications.customerReplied.body',\n    icon: 'message-square-reply',\n    severity: 'info',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'common.view',\n        variant: 'outline',\n        href: '/backend/warranty_claims/{sourceEntityId}',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/warranty_claims/{sourceEntityId}',\n    expiresAfterHours: 168,\n  },\n]\n\nexport default notificationTypes\n"],
+  "mappings": "AAEO,MAAM,oBAAkD;AAAA,EAC7D;AAAA,IACE,MAAM;AAAA,IACN,QAAQ;AAAA,IACR,UAAU,CAAC,UAAU,OAAO;AAAA,IAC5B,UAAU;AAAA,IACV,SAAS;AAAA,IACT,MAAM;AAAA,IACN,UAAU;AAAA,IACV,SAAS;AAAA,MACP;AAAA,QACE,IAAI;AAAA,QACJ,UAAU;AAAA,QACV,SAAS;AAAA,QACT,MAAM;AAAA,QACN,MAAM;AAAA,MACR;AAAA,IACF;AAAA,IACA,UAAU;AAAA,IACV,mBAAmB;AAAA,EACrB;AAAA,EACA;AAAA,IACE,MAAM;AAAA,IACN,QAAQ;AAAA,IACR,UAAU,CAAC,UAAU,OAAO;AAAA,IAC5B,UAAU;AAAA,IACV,SAAS;AAAA,IACT,MAAM;AAAA,IACN,UAAU;AAAA,IACV,SAAS;AAAA,MACP;AAAA,QACE,IAAI;AAAA,QACJ,UAAU;AAAA,QACV,SAAS;AAAA,QACT,MAAM;AAAA,QACN,MAAM;AAAA,MACR;AAAA,IACF;AAAA,IACA,UAAU;AAAA,IACV,mBAAmB;AAAA,EACrB;AAAA,EACA;AAAA,IACE,MAAM;AAAA,IACN,QAAQ;AAAA,IACR,UAAU,CAAC,UAAU,OAAO;AAAA,IAC5B,UAAU;AAAA,IACV,SAAS;AAAA,IACT,MAAM;AAAA,IACN,UAAU;AAAA,IACV,SAAS;AAAA,MACP;AAAA,QACE,IAAI;AAAA,QACJ,UAAU;AAAA,QACV,SAAS;AAAA,QACT,MAAM;AAAA,QACN,MAAM;AAAA,MACR;AAAA,IACF;AAAA,IACA,UAAU;AAAA,IACV,mBAAmB;AAAA,EACrB;AAAA,EACA;AAAA,IACE,MAAM;AAAA,IACN,QAAQ;AAAA,IACR,UAAU,CAAC,UAAU,OAAO;AAAA,IAC5B,UAAU;AAAA,IACV,SAAS;AAAA,IACT,MAAM;AAAA,IACN,UAAU;AAAA,IACV,SAAS;AAAA,MACP;AAAA,QACE,IAAI;AAAA,QACJ,UAAU;AAAA,QACV,SAAS;AAAA,QACT,MAAM;AAAA,QACN,MAAM;AAAA,MACR;AAAA,IACF;AAAA,IACA,UAAU;AAAA,IACV,mBAAmB;AAAA,EACrB;AAAA,EACA;AAAA,IACE,MAAM;AAAA,IACN,QAAQ;AAAA,IACR,UAAU,CAAC,UAAU,OAAO;AAAA,IAC5B,UAAU;AAAA,IACV,SAAS;AAAA,IACT,MAAM;AAAA,IACN,UAAU;AAAA,IACV,SAAS;AAAA,MACP;AAAA,QACE,IAAI;AAAA,QACJ,UAAU;AAAA,QACV,SAAS;AAAA,QACT,MAAM;AAAA,QACN,MAAM;AAAA,MACR;AAAA,IACF;AAAA,IACA,UAAU;AAAA,IACV,mBAAmB;AAAA,EACrB;AACF;AAEA,IAAO,wBAAQ;",
   "names": []
 }

package/dist/modules/wms/notifications.js

@@ -2,6 +2,7 @@ const notificationTypes = [
   {
     type: "wms.inventory.low_stock",
     module: "wms",
+    channels: ["in_app", "email"],
     titleKey: "wms.notifications.lowStock.title",
     bodyKey: "wms.notifications.lowStock.body",
     icon: "alert-triangle",
@@ -21,6 +22,7 @@ const notificationTypes = [
   {
     type: "wms.inventory.reservation_shortfall",
     module: "wms",
+    channels: ["in_app", "email"],
     titleKey: "wms.notifications.reservationShortfall.title",
     bodyKey: "wms.notifications.reservationShortfall.body",
     icon: "alert-triangle",

package/dist/modules/wms/notifications.js.map

@@ -1,7 +1,7 @@
 {
   "version": 3,
   "sources": ["../../../src/modules/wms/notifications.ts"],
-  "sourcesContent": ["import type { NotificationTypeDefinition } from '@open-mercato/shared/modules/notifications/types'\n\nexport const notificationTypes: NotificationTypeDefinition[] = [\n  {\n    type: 'wms.inventory.low_stock',\n    module: 'wms',\n    titleKey: 'wms.notifications.lowStock.title',\n    bodyKey: 'wms.notifications.lowStock.body',\n    icon: 'alert-triangle',\n    severity: 'warning',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'wms.notifications.lowStock.renderer.viewInventory',\n        variant: 'outline',\n        href: '/backend/wms/inventory',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/wms/inventory',\n    expiresAfterHours: 72,\n  },\n  {\n    type: 'wms.inventory.reservation_shortfall',\n    module: 'wms',\n    titleKey: 'wms.notifications.reservationShortfall.title',\n    bodyKey: 'wms.notifications.reservationShortfall.body',\n    icon: 'alert-triangle',\n    severity: 'warning',\n    actions: [\n      {\n        id: 'view-order',\n        labelKey: 'wms.notifications.reservationShortfall.renderer.viewOrder',\n        variant: 'outline',\n        href: '/backend/sales/orders/{sourceEntityId}',\n        icon: 'external-link',\n      },\n      {\n        id: 'view-inventory',\n        labelKey: 'wms.notifications.reservationShortfall.renderer.viewInventory',\n        variant: 'outline',\n        href: '/backend/wms/inventory',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/sales/orders/{sourceEntityId}',\n    expiresAfterHours: 72,\n  },\n]\n\nexport default notificationTypes\n"],
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+  "sourcesContent": ["import type { NotificationTypeDefinition } from '@open-mercato/shared/modules/notifications/types'\n\nexport const notificationTypes: NotificationTypeDefinition[] = [\n  {\n    type: 'wms.inventory.low_stock',\n    module: 'wms',\n    channels: ['in_app', 'email'],\n    titleKey: 'wms.notifications.lowStock.title',\n    bodyKey: 'wms.notifications.lowStock.body',\n    icon: 'alert-triangle',\n    severity: 'warning',\n    actions: [\n      {\n        id: 'view',\n        labelKey: 'wms.notifications.lowStock.renderer.viewInventory',\n        variant: 'outline',\n        href: '/backend/wms/inventory',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/wms/inventory',\n    expiresAfterHours: 72,\n  },\n  {\n    type: 'wms.inventory.reservation_shortfall',\n    module: 'wms',\n    channels: ['in_app', 'email'],\n    titleKey: 'wms.notifications.reservationShortfall.title',\n    bodyKey: 'wms.notifications.reservationShortfall.body',\n    icon: 'alert-triangle',\n    severity: 'warning',\n    actions: [\n      {\n        id: 'view-order',\n        labelKey: 'wms.notifications.reservationShortfall.renderer.viewOrder',\n        variant: 'outline',\n        href: '/backend/sales/orders/{sourceEntityId}',\n        icon: 'external-link',\n      },\n      {\n        id: 'view-inventory',\n        labelKey: 'wms.notifications.reservationShortfall.renderer.viewInventory',\n        variant: 'outline',\n        href: '/backend/wms/inventory',\n        icon: 'external-link',\n      },\n    ],\n    linkHref: '/backend/sales/orders/{sourceEntityId}',\n    expiresAfterHours: 72,\n  },\n]\n\nexport default notificationTypes\n"],
+  "mappings": "AAEO,MAAM,oBAAkD;AAAA,EAC7D;AAAA,IACE,MAAM;AAAA,IACN,QAAQ;AAAA,IACR,UAAU,CAAC,UAAU,OAAO;AAAA,IAC5B,UAAU;AAAA,IACV,SAAS;AAAA,IACT,MAAM;AAAA,IACN,UAAU;AAAA,IACV,SAAS;AAAA,MACP;AAAA,QACE,IAAI;AAAA,QACJ,UAAU;AAAA,QACV,SAAS;AAAA,QACT,MAAM;AAAA,QACN,MAAM;AAAA,MACR;AAAA,IACF;AAAA,IACA,UAAU;AAAA,IACV,mBAAmB;AAAA,EACrB;AAAA,EACA;AAAA,IACE,MAAM;AAAA,IACN,QAAQ;AAAA,IACR,UAAU,CAAC,UAAU,OAAO;AAAA,IAC5B,UAAU;AAAA,IACV,SAAS;AAAA,IACT,MAAM;AAAA,IACN,UAAU;AAAA,IACV,SAAS;AAAA,MACP;AAAA,QACE,IAAI;AAAA,QACJ,UAAU;AAAA,QACV,SAAS;AAAA,QACT,MAAM;AAAA,QACN,MAAM;AAAA,MACR;AAAA,MACA;AAAA,QACE,IAAI;AAAA,QACJ,UAAU;AAAA,QACV,SAAS;AAAA,QACT,MAAM;AAAA,QACN,MAAM;AAAA,MACR;AAAA,IACF;AAAA,IACA,UAAU;AAAA,IACV,mBAAmB;AAAA,EACrB;AACF;AAEA,IAAO,wBAAQ;",
   "names": []
 }

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@open-mercato/core",
-  "version": "0.7.1-develop.7112.1.d486e6f1b2",
+  "version": "0.7.1-develop.7120.1.a0154ac412",
   "license": "MIT",
   "type": "module",
   "main": "./dist/index.js",
@@ -252,16 +252,16 @@
     "zod": "^4.4.3"
   },
   "peerDependencies": {
-    "@open-mercato/ai-assistant": "0.7.1-develop.7112.1.d486e6f1b2",
-    "@open-mercato/shared": "0.7.1-develop.7112.1.d486e6f1b2",
-    "@open-mercato/ui": "0.7.1-develop.7112.1.d486e6f1b2",
+    "@open-mercato/ai-assistant": "0.7.1-develop.7120.1.a0154ac412",
+    "@open-mercato/shared": "0.7.1-develop.7120.1.a0154ac412",
+    "@open-mercato/ui": "0.7.1-develop.7120.1.a0154ac412",
     "react": "^19.0.0",
     "react-dom": "^19.0.0"
   },
   "devDependencies": {
-    "@open-mercato/ai-assistant": "0.7.1-develop.7112.1.d486e6f1b2",
-    "@open-mercato/shared": "0.7.1-develop.7112.1.d486e6f1b2",
-    "@open-mercato/ui": "0.7.1-develop.7112.1.d486e6f1b2",
+    "@open-mercato/ai-assistant": "0.7.1-develop.7120.1.a0154ac412",
+    "@open-mercato/shared": "0.7.1-develop.7120.1.a0154ac412",
+    "@open-mercato/ui": "0.7.1-develop.7120.1.a0154ac412",
     "@testing-library/dom": "^10.4.1",
     "@testing-library/jest-dom": "^7.0.0",
     "@testing-library/react": "^16.3.1",

package/src/helpers/integration/crmFixtures.ts

@@ -81,7 +81,7 @@ export async function createDealFixture(
     valueCurrency?: string;
     // Optional deal lifecycle fields — all valid on `dealCreateSchema`. Forwarded so KPI/summary
     // tests can seed won/lost/overdue/owned deals across quarters (see TC-CRM-082). `status` is a
-    // free-form dictionary value (e.g. 'open', 'in_progress', 'win', 'loose'); `expectedCloseAt`
+    // free-form dictionary value (e.g. 'open', 'in_progress', 'win', 'lost'); `expectedCloseAt`
     // accepts an ISO string (the schema coerces it to a Date); `closureOutcome` is 'won' | 'lost'.
     status?: string;
     expectedCloseAt?: string;

package/src/modules/communication_channels/api/post/channels/[id]/test-send/route.ts

@@ -37,15 +37,20 @@ export const metadata = {
   },
 }
 
-// `to` is deliberately NOT typed as an email here. The recipient shape depends
-// on the provider (an email address for Gmail/IMAP, a channel snowflake for
-// Discord), and the adapter is only known once the channel is loaded — so the
-// schema accepts any non-empty single-line string and `validateOutboundRecipient`
-// applies the provider-appropriate rules below, defaulting to email. The CR/LF
-// rejection stays at the schema level so a header-injection attempt is refused
-// before the request reaches the channel lookup or the mutation guard.
+// `to` is deliberately NOT typed as an email here, and deliberately optional.
+// The recipient shape depends on the provider (an email address for Gmail/IMAP,
+// a channel snowflake for Discord), and the adapter is only known once the
+// channel is loaded — so the schema accepts any non-empty single-line string and
+// `validateOutboundRecipient` applies the provider-appropriate rules below,
+// defaulting to email. Whether the recipient may be left out is provider-derived
+// too: an adapter that carries its own outbound target (Discord's
+// `defaultChannelId`) accepts a body with no `to` and posts there, which is the
+// smoke test the Discord spec documents; an email provider has no such default
+// and `validateOutboundRecipient` still refuses the request. The CR/LF rejection
+// stays at the schema level so a header-injection attempt is refused before the
+// request reaches the channel lookup or the mutation guard.
 const bodySchema = z.object({
-  to: z.string().min(1).max(MAX_OUTBOUND_RECIPIENT_LENGTH).regex(/^[^\r\n]*$/),
+  to: z.string().min(1).max(MAX_OUTBOUND_RECIPIENT_LENGTH).regex(/^[^\r\n]*$/).optional(),
   subject: z.string().min(1).max(500).optional(),
   body: z.string().max(50_000).optional(),
 })
@@ -232,7 +237,14 @@ export async function POST(req: Request, context: RouteContext): Promise<Respons
         tenantId: auth.tenantId as string,
         organizationId: channelCredentialsOrg,
       },
-      metadata: { to: body.to, subject: body.subject ?? 'Test send', testSend: true },
+      // `to` is omitted from the metadata rather than passed as `undefined` when
+      // the caller left it out, so an adapter reading `metadata.to` sees no key
+      // at all and falls through to its own configured target.
+      metadata: {
+        ...(body.to !== undefined ? { to: body.to } : {}),
+        subject: body.subject ?? 'Test send',
+        testSend: true,
+      },
     })
     await guard.afterSuccess()
     return NextResponse.json({

package/src/modules/communication_channels/commands/deliver-outbound-message.ts

@@ -13,6 +13,7 @@ import {
   getOrCreateThreadToken,
 } from '../lib/thread-token'
 import { stringOrUndefined, stripBrackets } from '../lib/email-mime'
+import { resolveOutboundReplyExternalId, stripCallerReplyTargeting } from '../lib/outbound-reply-ref'
 import type { ChannelAdapterRegistry } from '../lib/registry'
 import { isUniqueViolation } from '../lib/pg-errors'
 import { Message } from '../../messages/data/entities'
@@ -348,6 +349,41 @@ const deliverOutboundMessageCommand: CommandHandler<
       moduleLogger.warn('thread token unavailable, proceeding without it', { err: tokenErr })
     }
 
+    // (4c) Chat-provider reply threading — resolve the provider-native id of the
+    // message this one answers so a threading adapter can attach it (Discord's
+    // `message_reference`). Email adapters ignore this and keep threading on the
+    // `inReplyTo` / `references` headers built above. Best-effort like the thread
+    // token: an unresolvable parent sends an unthreaded reply rather than failing
+    // a delivery.
+    let replyToExternalId: string | null = null
+    try {
+      replyToExternalId = await resolveOutboundReplyExternalId(em, {
+        parentMessageId: message.parentMessageId ?? null,
+        externalConversationId: mapping.externalConversationId,
+        capabilities: adapter.capabilities,
+        scope: {
+          tenantId: input.scope.tenantId,
+          organizationId: input.scope.organizationId ?? null,
+        },
+      })
+    } catch (replyRefErr) {
+      moduleLogger.warn('outbound reply reference unavailable, sending unthreaded', {
+        err: replyRefErr,
+      })
+    }
+    if (!replyToExternalId && message.parentMessageId && adapter.capabilities?.threading === true) {
+      // The provider threads and the caller asked for a reply, yet nothing
+      // resolved — the parent never reached this channel, or it belongs to
+      // another conversation. Delivery is unaffected, but say so: an unthreaded
+      // reply is otherwise indistinguishable from a non-reply, which is exactly
+      // the silent-unreachability shape #5541 was filed about.
+      moduleLogger.debug('reply parent has no external id on this channel, sending unthreaded', {
+        messageId: message.id,
+        parentMessageId: message.parentMessageId,
+        conversationId: mapping.externalConversationId,
+      })
+    }
+
     // (5) + (6) Convert + send.
     try {
       const outboundPayload = (link.channelPayload as Record<string, unknown> | null) ?? {}
@@ -392,9 +428,17 @@ const deliverOutboundMessageCommand: CommandHandler<
         bodyFormat: outboundBodyFormat,
         channelMetadata: {
           thread_id: mapping.externalThreadRef,
-          ...baseMetadata,
+          // Reply targeting is hub-resolved only. `send-as-user` merges
+          // caller-supplied metadata onto the link, so every reply-targeting key
+          // is stripped off the stored metadata here rather than merely
+          // out-ranked below: merge order settles the contest only when the hub
+          // resolved a parent, and the uncontested case — no `parentMessageId`,
+          // or a parent that does not resolve — is exactly the one a caller
+          // controls.
+          ...stripCallerReplyTargeting(baseMetadata),
           references: mergedReferences,
           ...(threadToken ? { omThreadToken: threadToken } : {}),
+          ...(replyToExternalId ? { replyToExternalId } : {}),
         },
       })
 

package/src/modules/communication_channels/lib/adapter.ts

@@ -60,6 +60,17 @@ export interface ChannelCapabilities {
    * applies transport-safety checks only (see `validateOutboundRecipient`) and
    * the adapter owns the provider-specific format — it MUST treat the value as
    * untrusted input.
+   *
+   * **`'provider-native'` also opts the provider into presence-optionality, not
+   * only format.** The hub accepts an outbound request that names no recipient
+   * at all and forwards it with no `metadata.to` key, on the understanding that
+   * the adapter resolves its own configured target (Discord: `defaultChannelId`).
+   * An adapter declaring this therefore MUST resolve such a target, and MUST
+   * fail legibly — an operator-readable `SendMessageResult.error`, not a throw —
+   * when it has none, because that message is surfaced verbatim to whoever ran
+   * the send. Declare `'email'` (or omit the field) if your provider has no
+   * default destination: the hub then keeps answering `Recipient is required`,
+   * which is the correct outcome for a request with nowhere to go.
    */
   recipientFormat?: 'email' | 'provider-native'
 }

package/src/modules/communication_channels/lib/outbound-recipient.ts

@@ -37,11 +37,24 @@ export type OutboundRecipientCheck = { ok: true } | { ok: false; error: string }
  * path to send at all (#4976). Validation now follows the adapter's
  * `capabilities.recipientFormat`, defaulting to `'email'` so every existing
  * provider keeps byte-identical behavior.
+ *
+ * A `'provider-native'` provider may also be addressed by **omitting** the
+ * recipient entirely: those adapters are configured with their own outbound
+ * target (Discord's `defaultChannelId`) and fall back to it when the message
+ * names no channel, which is the smoke test the Discord spec documents in
+ * § 6 "Test it". An email provider has no such default, so `'email'` — the
+ * format every existing provider resolves to — still requires a recipient.
+ * Omission means `undefined` only: `null` or `''` is a caller that meant to
+ * supply an address and got it wrong, and stays a 422 on every provider.
  */
 export function validateOutboundRecipient(
   recipient: unknown,
   capabilities: Pick<ChannelCapabilities, 'recipientFormat'> | null | undefined,
 ): OutboundRecipientCheck {
+  const isProviderNative = capabilities?.recipientFormat === 'provider-native'
+  if (recipient === undefined && isProviderNative) {
+    return { ok: true }
+  }
   if (typeof recipient !== 'string' || recipient.length === 0) {
     return { ok: false, error: 'Recipient is required' }
   }
@@ -51,7 +64,7 @@ export function validateOutboundRecipient(
       error: `Recipient must be at most ${MAX_OUTBOUND_RECIPIENT_LENGTH} characters`,
     }
   }
-  if (capabilities?.recipientFormat !== 'provider-native') {
+  if (!isProviderNative) {
     return emailRecipientSchema.safeParse(recipient).success
       ? { ok: true }
       : { ok: false, error: 'Recipient must be a valid email address' }

package/src/modules/communication_channels/lib/outbound-reply-ref.ts

@@ -0,0 +1,138 @@
+import type { EntityManager } from '@mikro-orm/postgresql'
+import { findOneWithDecryption } from '@open-mercato/shared/lib/encryption/find'
+import type { ChannelCapabilities } from './adapter'
+import { ExternalMessage, MessageChannelLink } from '../data/entities'
+
+export interface OutboundReplyRefInput {
+  /** `Message.parentMessageId` of the message being delivered. */
+  parentMessageId: string | null | undefined
+  /** `ChannelThreadMapping.externalConversationId` the message is being sent to. */
+  externalConversationId: string
+  capabilities: Pick<ChannelCapabilities, 'threading'> | null | undefined
+  scope: { tenantId: string; organizationId: string | null }
+}
+
+/**
+ * Resolve the provider-native id of the message an outbound reply answers, so
+ * chat adapters can attach it (Discord `message_reference`, and any provider
+ * that threads by message id rather than by RFC 5322 headers).
+ *
+ * Email providers thread through `inReplyTo` / `references`, which the hub has
+ * always produced. Chat providers had no equivalent: `capabilities.threading`
+ * described a reply-attachment the hub could never ask for, because nothing on
+ * the outbound path wrote the parent's external id into channel metadata
+ * (#5541 — the flag had to be declared `false` to stay honest). This is that
+ * missing producer.
+ *
+ * The hub stores everything needed already: the parent hub message owns a
+ * `MessageChannelLink` (unique per `message_id`) whose `external_message_id`
+ * points at the `ExternalMessage` row carrying the provider's own id — written
+ * by both the inbound ingest and outbound delivery paths, so a reply can answer
+ * an inbound message or one of our own sends.
+ *
+ * Returns `null` — never throws a routing decision at the caller — when the
+ * provider does not thread, the message is not a reply, the parent never
+ * reached this channel, or the parent belongs to a different conversation.
+ * Threading is an enhancement to a delivery, never a precondition for one.
+ */
+export async function resolveOutboundReplyExternalId(
+  em: EntityManager,
+  input: OutboundReplyRefInput,
+): Promise<string | null> {
+  // A non-reply can never produce a reference, so check that before anything
+  // that costs a query.
+  if (!input.parentMessageId) return null
+  // Gate on the adapter's own declaration: handing a non-threading provider a key
+  // it silently drops is exactly the mismatch `ChannelCapabilities` exists to
+  // prevent. Note this gate does NOT spare header-threading providers — the
+  // shared email profile declares `threading: true` (`email-capabilities.ts`), so
+  // an email reply pays for both lookups below and its converter then ignores the
+  // result in favor of `inReplyTo` / `references`. Correct but wasteful;
+  // distinguishing id-threading from header-threading needs a capability the
+  // contract does not have yet (#5691).
+  if (input.capabilities?.threading !== true) return null
+
+  const dscope = {
+    tenantId: input.scope.tenantId,
+    organizationId: input.scope.organizationId,
+  }
+
+  const parentLink = await findOneWithDecryption(
+    em,
+    MessageChannelLink,
+    {
+      messageId: input.parentMessageId,
+      tenantId: input.scope.tenantId,
+      organizationId: input.scope.organizationId,
+    },
+    undefined,
+    dscope,
+  )
+  if (!parentLink?.externalMessageId) return null
+
+  // A parent that lives in another conversation would make the provider reject
+  // the send (Discord answers `400 Unknown message` for a cross-channel
+  // reference). Dropping the reference degrades to an unthreaded reply, which
+  // is strictly better than a failed delivery.
+  if (parentLink.externalConversationId !== input.externalConversationId) return null
+
+  const parentExternal = await findOneWithDecryption(
+    em,
+    ExternalMessage,
+    {
+      id: parentLink.externalMessageId,
+      tenantId: input.scope.tenantId,
+      organizationId: input.scope.organizationId,
+    },
+    undefined,
+    dscope,
+  )
+
+  if (!parentExternal) return null
+  // Re-assert the conversation invariant on the row that actually carries the
+  // provider id. Both producers write the link and the external message together,
+  // so these cannot disagree today — checking here keeps the guard correct even if
+  // that coupling is ever relaxed, rather than trusting a second table's field.
+  if (parentExternal.conversationId !== input.externalConversationId) return null
+
+  const externalId = parentExternal.externalMessageId
+  return typeof externalId === 'string' && externalId.length > 0 ? externalId : null
+}
+
+/**
+ * Outbound `channelMetadata` keys that decide which provider message a reply
+ * attaches to.
+ *
+ * - `replyToExternalId` — the hub's own key, produced by
+ *   `resolveOutboundReplyExternalId` above.
+ * - `messageReferenceId` — Discord's already-converted equivalent. Its converter
+ *   has to accept that key so the value survives the hub's convert→send double
+ *   conversion (#5541), and the converter cannot tell the two passes apart, so
+ *   the key is equally accepted on the first, caller-controlled pass.
+ */
+const REPLY_TARGETING_METADATA_KEYS = ['replyToExternalId', 'messageReferenceId'] as const
+
+/**
+ * Drop every reply-targeting key from stored link metadata, so reply targeting
+ * on the outbound path is hub-resolved only.
+ *
+ * `send-as-user` merges caller-supplied `channelMetadata` onto the
+ * `MessageChannelLink`, and `deliver-outbound-message` reads that row back as
+ * the converter's base metadata. Merge order alone only settles the contest when
+ * the hub actually resolved a parent; the uncontested case — a message with no
+ * `parentMessageId`, or one whose parent legitimately fails to resolve — is
+ * exactly the one a caller controls, and there nothing would overwrite a
+ * smuggled key. Without this, a `communication_channels.manage` caller could aim
+ * a reply at an arbitrary provider message id and have the bot's message render
+ * as a reply to a message the hub never resolved and never validated.
+ *
+ * Stripping is safe on a retry: the reference is re-resolved from
+ * `parentMessageId` on every delivery attempt, never read back from the link.
+ */
+export function stripCallerReplyTargeting(
+  metadata: Record<string, unknown>,
+): Record<string, unknown> {
+  const cleaned = { ...metadata }
+  for (const key of REPLY_TARGETING_METADATA_KEYS) delete cleaned[key]
+  return cleaned
+}

package/src/modules/communication_channels/lib/test-seed.ts

@@ -136,6 +136,24 @@ class TestSeedChannelAdapter implements ChannelAdapter {
   }
 }
 
+/**
+ * Capabilities for the chat stub. Identical to the email stub's except for the
+ * recipient shape: a chat channel is addressed by a provider-issued identifier
+ * (a Discord snowflake), not an email address.
+ *
+ * Without this override the chat stub inherited `baseEmailCapabilities`, so it
+ * claimed `channelType: 'discord'` while validating recipients as email
+ * addresses — a channel that could not be addressed the way the provider it
+ * imitates actually is. That left the hub's `'provider-native'` branch
+ * (#4976: per-provider recipient validation, and the omitted recipient that
+ * falls back to the adapter's own target) reachable only with a live Discord
+ * bot, so no integration test could cover it and CI never exercised it.
+ */
+const testSeedChatCapabilities: ChannelCapabilities = {
+  ...testSeedCapabilities,
+  recipientFormat: 'provider-native',
+}
+
 /**
  * Chat-flavoured twin of {@link TestSeedChannelAdapter}: same network-free
  * behaviour, but it declares a non-email `channelType`, so a channel connected
@@ -145,6 +163,7 @@ class TestSeedChannelAdapter implements ChannelAdapter {
 class TestSeedChatChannelAdapter extends TestSeedChannelAdapter {
   readonly providerKey: string = TEST_SEED_CHAT_PROVIDER_KEY
   readonly channelType: string = 'discord'
+  readonly capabilities = testSeedChatCapabilities
 
   async normalizeInbound(raw: InboundMessage): Promise<NormalizedInboundMessage> {
     // Unlike the email stub, this one is reachable: the test-seed ingest action

package/src/modules/customers/backend/customers/deals/[id]/hooks/useDealClosure.ts

@@ -88,7 +88,7 @@ export function useDealClosure({
       const lossPayload = {
         id: currentDealId,
         closureOutcome: 'lost' as const,
-        status: 'loose',
+        status: 'lost',
         lossReasonId: input.lossReasonId,
         ...(input.lossNotes ? { lossNotes: input.lossNotes } : {}),
       }

package/src/modules/customers/backend/customers/deals/page.tsx

@@ -28,6 +28,7 @@ import { Avatar, AvatarStack } from '@open-mercato/ui/primitives/avatar'
 import { Tag } from '@open-mercato/ui/primitives/tag'
 import { SimpleTooltip } from '@open-mercato/ui/primitives/tooltip'
 import { Briefcase, AlertTriangle, X } from 'lucide-react'
+import { isLostDealStatus, isWonDealStatus } from '../../../lib/dealStatus'
 import { formatRelativeTime } from '@open-mercato/shared/lib/time'
 import { ViewTabsRow } from './pipeline/components/ViewTabsRow'
 import { DealsKpiStrip } from '../../../components/DealsKpiStrip'
@@ -86,7 +87,7 @@ function makeDealsPresets(): FilterPreset[] {
       },
     },
     // The Deal entity has no dedicated "at risk" or health-score field — `customer_deals`
-    // exposes only `status` (open/win/loose/closed/in_progress, dictionary-driven) and
+    // exposes only `status` (open/win/lost/closed/in_progress, dictionary-driven) and
     // `closure_outcome`. Rather than fabricate a mapping, the "At risk" preset is omitted
     // until the data model exposes a first-class signal.
     {
@@ -855,11 +856,11 @@ export default function CustomersDealsPage() {
             subtitle = (
               <span className="text-xs text-status-error-text">{t('customers.deals.list.close.overdue')}</span>
             )
-          } else if (row.original.status === 'win') {
+          } else if (isWonDealStatus(row.original.status)) {
             subtitle = (
               <span className="text-xs text-muted-foreground">{t('customers.deals.list.close.won')}</span>
             )
-          } else if (row.original.status === 'loose') {
+          } else if (isLostDealStatus(row.original.status)) {
             subtitle = (
               <span className="text-xs text-muted-foreground">{t('customers.deals.list.close.lost')}</span>
             )

package/src/modules/customers/backend/customers/deals/pipeline/components/QuickDealDialog.tsx

@@ -21,11 +21,11 @@ import { translateWithFallback } from '@open-mercato/shared/lib/i18n/translate'
 import { registerComponent } from '@open-mercato/shared/modules/widgets/component-registry'
 
 // Deal status values written by the kanban flow. These intentionally do NOT include 'closed'
-// because the rest of the app only persists 'loose' for lost deals (see StatusFilterPopover
+// because the rest of the app only persists 'lost' for lost deals (see StatusFilterPopover
 // notes). 'in_progress' is kept for backwards compatibility with quick-deals created from
-// the previous version of this dialog. The labels are looked up via i18n at render time so
-// the historic typo 'loose' doesn't leak to operators — the storage value stays unchanged.
-const STATUS_OPTIONS = ['open', 'in_progress', 'win', 'loose'] as const
+// the previous version of this dialog. Deals written before 0.7.1 carry the misspelled
+// 'loose'; readers still match it through `lib/dealStatus.ts`, but no writer produces it.
+const STATUS_OPTIONS = ['open', 'in_progress', 'win', 'lost'] as const
 
 /**
  * Tenant currency option. The page resolves these from the currencies module (see
@@ -266,7 +266,7 @@ export function QuickDealDialog({
           id: 'status',
           label: translateWithFallback(t, 'customers.deals.kanban.quickDeal.status', 'Status'),
           type: 'select',
-          // Storage value is preserved (`loose` etc.) — only the displayed label is
+          // Storage value is preserved (`lost` etc.), only the displayed label is
           // translated, so we never write a localised string back to the DB.
           options: STATUS_OPTIONS.map((statusValue) => ({
             value: statusValue,

package/src/modules/customers/backend/customers/deals/pipeline/components/StatusFilterPopover.tsx

@@ -23,13 +23,13 @@ import { FilterPopoverShell } from './FilterPopoverShell'
  * Filter options exposed to the operator.
  *
  * The deal `status` column is dictionary-driven (`deal-statuses`); the seeded dictionary
- * carries five values (`open`, `closed`, `win`, `loose`, `in_progress`) plus any
+ * carries five values (`open`, `closed`, `win`, `lost`, `in_progress`) plus any
  * tenant-custom entries. We render every dictionary entry de-duplicated by canonical
  * spelling so the kanban Status pill stays aligned with the list page's advanced filter
  * (which also uses the dictionary). A hard-coded fallback keeps the popover usable while
  * the dictionary is loading or when a tenant has no entries.
  *
- * `won` / `lost` are accepted as aliases for `win` / `loose` at the API layer (see
+ * `won` / `loose` are accepted as aliases for `win` / `lost` at the API layer (see
  * `lib/dealStatus.ts:expandDealStatusAliases`, shared by the deals list route and the
  * kanban aggregate route). The UI only exposes the canonical values to avoid duplicate
  * pills, but `canonicalDealStatus` normalizes any alias passed in through `values` so
@@ -57,7 +57,7 @@ const FALLBACK_STATUS_OPTIONS: Array<{
     dotClass: 'bg-status-success-icon',
   },
   {
-    value: 'loose',
+    value: 'lost',
     labelKey: 'customers.deals.kanban.filter.status.lost',
     labelFallback: 'Lost',
     dotClass: 'bg-status-error-icon',

package/src/modules/customers/backend/customers/deals/pipeline/page.tsx

@@ -1766,7 +1766,7 @@ export default function DealsKanbanPage(): React.ReactElement {
   }, [invalidateKanbanData, scopeVersion, selectedPipelineId])
 
   const updateDealStatus = React.useCallback(
-    async (dealId: string, status: 'win' | 'loose') => {
+    async (dealId: string, status: 'win' | 'lost') => {
       const dealVersion = deals.find((deal) => deal.id === dealId)?.updatedAt ?? null
       setPendingDealId(dealId)
       try {
@@ -2348,7 +2348,7 @@ export default function DealsKanbanPage(): React.ReactElement {
       {
         id: 'mark-lost',
         label: translateWithFallback(t, 'customers.deals.kanban.menu.markLost', 'Mark as Lost'),
-        onSelect: () => void updateDealStatus(deal.id, 'loose'),
+        onSelect: () => void updateDealStatus(deal.id, 'lost'),
       },
       {
         id: 'delete',