@open-mercato/core 0.4.8-develop-15259be22b → 0.4.8-develop-280c02b529

package/dist/modules/inbox_ops/subscribers/extractionWorker.js.map

@@ -1,7 +1,7 @@
 {
   "version": 3,
   "sources": ["../../../../src/modules/inbox_ops/subscribers/extractionWorker.ts"],
-  "sourcesContent": ["import { randomUUID } from 'node:crypto'\nimport type { EntityManager } from '@mikro-orm/postgresql'\nimport type { EntityClass } from '@mikro-orm/core'\nimport { findOneWithDecryption } from '@open-mercato/shared/lib/encryption/find'\nimport { InboxEmail, InboxProposal, InboxProposalAction, InboxDiscrepancy, InboxSettings } from '../data/entities'\nimport type { ExtractedParticipant, InboxDiscrepancyType } from '../data/entities'\nimport { extractionOutputSchema } from '../data/validators'\nimport { matchContacts } from '../lib/contactMatcher'\nimport { buildExtractionSystemPrompt, buildExtractionUserPrompt } from '../lib/extractionPrompt'\nimport { REQUIRED_FEATURES_MAP } from '../lib/constants'\nimport { fetchCatalogProductsForExtraction } from '../lib/catalogLookup'\nimport { enrichOrderPayload } from '../lib/payloadEnrichment'\nimport { validatePrices } from '../lib/priceValidator'\nimport { extractParticipantsFromThread } from '../lib/emailParser'\nimport { runExtractionWithConfiguredProvider } from '../lib/llmProvider'\nimport { safeParsePayloadJson } from '../lib/validation'\nimport { htmlToPlainText } from '../lib/htmlToPlainText'\nimport { emitInboxOpsEvent } from '../events'\n\nexport const metadata = {\n  event: 'inbox_ops.email.received',\n  persistent: true,\n  id: 'inbox_ops:extraction-worker',\n}\n\ninterface EmailReceivedPayload {\n  emailId: string\n  tenantId: string\n  organizationId: string\n  forwardedByAddress: string\n  subject: string\n}\n\ninterface ResolverContext {\n  resolve: <T = unknown>(name: string) => T\n}\n\ninterface ExtractionEntityClasses {\n  customerEntity?: EntityClass<{ id: string; kind: string; displayName: string; primaryEmail?: string | null }>\n  catalogProduct?: EntityClass<{ id: string; name: string; sku?: string | null; tenantId?: string; organizationId?: string; deletedAt?: Date | null }>\n  catalogProductPrice?: EntityClass<{ product?: unknown; unitPriceNet?: string | null; unitPriceGross?: string | null; currencyCode?: string | null; tenantId?: string; organizationId?: string; deletedAt?: Date | null; createdAt?: Date }>\n  salesOrder?: EntityClass<{ id: string; orderNumber: string; customerReference?: string | null; tenantId?: string; organizationId?: string; deletedAt?: Date | null }>\n  salesChannel?: EntityClass<{ id: string; name: string; currencyCode?: string; tenantId?: string; organizationId?: string; deletedAt?: Date | null }>\n  customerAddress?: EntityClass<{ id: string; isPrimary: boolean; tenantId?: string; organizationId?: string; entity?: { id: string } | string; createdAt?: Date }>\n}\n\ninterface DiscrepancyInput {\n  actionIndex?: number\n  type: InboxDiscrepancyType\n  severity: 'warning' | 'error'\n  description: string\n  expectedValue?: string | null\n  foundValue?: string | null\n}\n\nfunction tryResolve<T>(ctx: ResolverContext, name: string): T | undefined {\n  try {\n    return ctx.resolve<T>(name)\n  } catch {\n    console.debug(`[inbox_ops:extraction] optional dependency \"${name}\" not available`)\n    return undefined\n  }\n}\n\nfunction resolveEntityClasses(ctx: ResolverContext): ExtractionEntityClasses {\n  return {\n    customerEntity: tryResolve(ctx, 'CustomerEntity'),\n    catalogProduct: tryResolve(ctx, 'CatalogProduct'),\n    catalogProductPrice: tryResolve(ctx, 'CatalogProductPrice'),\n    salesOrder: tryResolve(ctx, 'SalesOrder'),\n    salesChannel: tryResolve(ctx, 'SalesChannel'),\n    customerAddress: tryResolve(ctx, 'CustomerAddress'),\n  }\n}\n\nfunction createDiscrepancy(\n  em: EntityManager,\n  proposalId: string,\n  allActions: { id: string }[],\n  input: DiscrepancyInput,\n  scope: { organizationId: string; tenantId: string },\n) {\n  return em.create(InboxDiscrepancy, {\n    proposalId,\n    actionId: input.actionIndex !== undefined && allActions[input.actionIndex]\n      ? allActions[input.actionIndex].id\n      : null,\n    type: input.type,\n    severity: input.severity,\n    description: input.description,\n    expectedValue: input.expectedValue || null,\n    foundValue: input.foundValue || null,\n    resolved: false,\n    organizationId: scope.organizationId,\n    tenantId: scope.tenantId,\n  })\n}\n\nexport default async function handle(payload: EmailReceivedPayload, ctx: ResolverContext) {\n  const em = (ctx.resolve('em') as EntityManager).fork()\n  const entityClasses = resolveEntityClasses(ctx)\n\n  // Optimistic lock: atomically claim the email for processing.\n  // If another worker already claimed it, nativeUpdate returns 0 rows.\n  const claimed = await em.nativeUpdate(\n    InboxEmail,\n    { id: payload.emailId, status: 'received' },\n    { status: 'processing' },\n  )\n  if (claimed === 0) return\n\n  const email = await findOneWithDecryption(\n    em,\n    InboxEmail,\n    { id: payload.emailId },\n    undefined,\n    { tenantId: payload.tenantId, organizationId: payload.organizationId },\n  )\n  if (!email) {\n    console.error(`[inbox_ops:extraction-worker] Email not found: ${payload.emailId}`)\n    return\n  }\n\n  try {\n    const scope = {\n      tenantId: email.tenantId,\n      organizationId: email.organizationId,\n    }\n\n    // Load tenant settings for working language\n    const settings = await findOneWithDecryption(em, InboxSettings, { organizationId: scope.organizationId, tenantId: scope.tenantId, deletedAt: null }, undefined, scope)\n    const workingLanguage = settings?.workingLanguage || 'en'\n\n    // Step 1: Build full text for LLM extraction.\n    // Use rawText (or derive from rawHtml) instead of cleanedText because\n    // cleanedText strips quoted replies \u2014 which contain the actual order content\n    // in forwarded email threads.\n    const fullText = buildFullTextForExtraction(email)\n    if (!fullText.trim()) {\n      email.status = 'failed'\n      email.processingError = 'No text content found in email'\n      await em.flush()\n      return\n    }\n\n    // Step 2: Match contacts from thread participants\n    const threadParticipants = extractParticipantsFromThread(email)\n    const contactMatches = await matchContacts(em, threadParticipants, scope,\n      entityClasses.customerEntity ? { customerEntityClass: entityClasses.customerEntity } : undefined,\n    )\n\n    // Step 2b: Fetch catalog products for LLM context\n    const catalogProducts = await fetchCatalogProductsForExtraction(em, scope,\n      entityClasses.catalogProduct && entityClasses.catalogProductPrice\n        ? { catalogProductClass: entityClasses.catalogProduct, catalogProductPriceClass: entityClasses.catalogProductPrice }\n        : undefined,\n    )\n\n    // Step 3: Call LLM for extraction\n    const maxTextSize = parseInt(process.env.INBOX_OPS_MAX_TEXT_SIZE || '204800', 10)\n    const truncatedText = fullText.slice(0, maxTextSize)\n\n    const systemPrompt = await buildExtractionSystemPrompt(contactMatches, catalogProducts, undefined, workingLanguage)\n    const userPrompt = buildExtractionUserPrompt(truncatedText)\n\n    let extractionResult: ReturnType<typeof extractionOutputSchema.parse>\n    let tokensUsed = 0\n    let modelUsed = ''\n\n    try {\n      const timeoutMsRaw = Number.parseInt(process.env.INBOX_OPS_LLM_TIMEOUT_MS || '90000', 10)\n      const timeoutMs = Number.isFinite(timeoutMsRaw) && timeoutMsRaw > 0 ? timeoutMsRaw : 90000\n      const extraction = await runExtractionWithConfiguredProvider({\n        systemPrompt,\n        userPrompt,\n        modelOverride: process.env.INBOX_OPS_LLM_MODEL,\n        timeoutMs,\n      })\n      extractionResult = extraction.object\n      tokensUsed = extraction.totalTokens\n      modelUsed = extraction.modelWithProvider\n    } catch (llmError) {\n      email.status = 'failed'\n      email.processingError = `LLM extraction failed: ${llmError instanceof Error ? llmError.message : String(llmError)}`\n      await em.flush()\n\n      try {\n        await emitInboxOpsEvent('inbox_ops.email.failed', {\n          emailId: email.id,\n          tenantId: email.tenantId,\n          organizationId: email.organizationId,\n          error: email.processingError,\n        })\n      } catch (eventError) {\n        console.error('[inbox_ops:extraction-worker] Failed to emit email.failed event:', eventError)\n      }\n\n      return\n    }\n\n    const confidenceThresholdRaw = Number.parseFloat(process.env.INBOX_OPS_CONFIDENCE_THRESHOLD || '0.5')\n    const confidenceThreshold = Number.isFinite(confidenceThresholdRaw)\n      ? Math.min(Math.max(confidenceThresholdRaw, 0), 1)\n      : 0.5\n    const requiresReview = extractionResult.confidence < confidenceThreshold\n\n    // Step 4: Validate prices for order/quote actions\n    const orderActions = extractionResult.proposedActions\n      .map((action, index) => ({\n        ...action, payload: safeParsePayloadJson(action.payloadJson), index,\n      }))\n      .filter((a) => a.actionType === 'create_order' || a.actionType === 'create_quote')\n\n    const priceDiscrepancies = await validatePrices(em, orderActions, scope,\n      entityClasses.catalogProductPrice ? { catalogProductPriceClass: entityClasses.catalogProductPrice } : undefined,\n    )\n\n    // Step 4b: Check for duplicate orders by customerReference\n    const duplicateOrderDiscrepancies = await detectDuplicateOrders(em, orderActions, scope, entityClasses.salesOrder)\n\n    // Step 5: Match LLM-discovered participants not found in email headers.\n    // Header-based matchContacts (step 2) only covers From/To/Cc addresses.\n    // In forwarded threads, the original sender is in the body, not the headers.\n    const headerEmails = new Set(contactMatches.map((m) => m.participant.email.toLowerCase()))\n    const llmOnlyParticipants = extractionResult.participants\n      .filter((p) => p.email && !headerEmails.has(p.email.toLowerCase()))\n      .map((p) => ({ name: p.name, email: p.email, role: p.role || 'unknown' }))\n\n    if (llmOnlyParticipants.length > 0) {\n      const llmContactMatches = await matchContacts(em, llmOnlyParticipants, scope,\n        entityClasses.customerEntity ? { customerEntityClass: entityClasses.customerEntity } : undefined,\n      )\n      contactMatches.push(...llmContactMatches)\n    }\n\n    // Step 5b: Merge contact match data into participants\n    const enrichedParticipants: ExtractedParticipant[] = extractionResult.participants.map((p) => {\n      const match = contactMatches.find(\n        (m) => m.participant.email.toLowerCase() === p.email.toLowerCase(),\n      )\n      return {\n        ...p,\n        matchedContactId: match?.match?.contactId || null,\n        matchedContactType: match?.match?.contactType || null,\n        matchConfidence: match?.match?.confidence,\n      }\n    })\n\n    // Step 6: Detect partial forward\n    const possiblyIncomplete = extractionResult.possiblyIncomplete || detectPartialForward(email)\n\n    // Step 6b: Normalize + enrich order/quote payloads\n    const enrichmentDiscrepancies: DiscrepancyInput[] = []\n    for (const [actionIndex, action] of extractionResult.proposedActions.entries()) {\n      if (action.actionType === 'create_order' || action.actionType === 'create_quote') {\n        const parsedPayload = safeParsePayloadJson(action.payloadJson)\n\n        normalizeOrderPayloadFields(parsedPayload)\n\n        const { payload: enriched, warnings } = await enrichOrderPayload(parsedPayload, {\n          em,\n          scope,\n          contactMatches,\n          catalogProducts,\n          senderEmail: email.forwardedByAddress,\n          salesChannelClass: entityClasses.salesChannel,\n          customerAddressClass: entityClasses.customerAddress,\n        })\n\n        action.payloadJson = JSON.stringify(enriched)\n\n        for (const warning of warnings) {\n          if (warning === 'no_channel_resolved') {\n            enrichmentDiscrepancies.push({\n              actionIndex,\n              type: 'other',\n              severity: 'error',\n              description: 'inbox_ops.discrepancy.desc.no_channel',\n            })\n          } else if (warning === 'no_currency_resolved') {\n            enrichmentDiscrepancies.push({\n              actionIndex,\n              type: 'currency_mismatch',\n              severity: 'warning',\n              description: 'inbox_ops.discrepancy.desc.no_currency',\n            })\n          }\n        }\n      }\n    }\n\n    // Step 6b-2: Enrich create_contact payloads with participant emails when the LLM omitted them,\n    // and fix hallucinated draft_reply target emails using known participant data.\n    const participantEmailMap = buildParticipantEmailMap(contactMatches, extractionResult.participants)\n    enrichCreateContactEmails(extractionResult.proposedActions, participantEmailMap)\n    enrichDraftReplyTargets(extractionResult.draftReplies, participantEmailMap)\n\n    // Step 6c: Detect unresolved products and auto-generate create_product actions\n    const productNotFoundDiscrepancies: DiscrepancyInput[] = []\n    const autoProductActions: { actionType: 'create_product'; description: string; confidence: number; requiredFeature: string; payloadJson: string }[] = []\n    const seenProductNames = new Set<string>()\n\n    for (const [actionIndex, action] of extractionResult.proposedActions.entries()) {\n      if (action.actionType !== 'create_order' && action.actionType !== 'create_quote') continue\n      const parsedPayload = safeParsePayloadJson(action.payloadJson)\n      const lineItems = Array.isArray(parsedPayload.lineItems)\n        ? (parsedPayload.lineItems as Record<string, unknown>[])\n        : []\n      for (const item of lineItems) {\n        if (!item.productId) {\n          const productName = typeof item.productName === 'string'\n            ? item.productName\n            : (typeof item.description === 'string' ? item.description : 'Unknown')\n          productNotFoundDiscrepancies.push({\n            actionIndex,\n            type: 'product_not_found',\n            severity: 'error',\n            description: 'inbox_ops.discrepancy.desc.product_not_matched',\n            foundValue: productName,\n          })\n          const nameKey = productName.toLowerCase().trim()\n          if (nameKey && nameKey !== 'unknown' && !seenProductNames.has(nameKey)) {\n            seenProductNames.add(nameKey)\n            const sku = typeof item.sku === 'string' ? item.sku : undefined\n            const unitPrice = typeof item.unitPrice === 'string' ? item.unitPrice : undefined\n            const currencyCode = typeof parsedPayload.currencyCode === 'string' ? parsedPayload.currencyCode : undefined\n            autoProductActions.push({\n              actionType: 'create_product',\n              description: 'inbox_ops.action.desc.create_product',\n              confidence: 0.9,\n              requiredFeature: REQUIRED_FEATURES_MAP.create_product,\n              payloadJson: JSON.stringify({\n                title: productName,\n                ...(sku && { sku }),\n                ...(unitPrice && { unitPrice }),\n                ...(currencyCode && { currencyCode }),\n                kind: 'product',\n              }),\n            })\n          }\n        }\n      }\n    }\n\n    // Step 7: Create proposal + actions + discrepancies atomically\n    const proposalId = randomUUID()\n    const proposal = em.create(InboxProposal, {\n      id: proposalId,\n      inboxEmailId: email.id,\n      summary: extractionResult.summary,\n      participants: enrichedParticipants,\n      confidence: String(extractionResult.confidence.toFixed(2)),\n      detectedLanguage: extractionResult.detectedLanguage || email.detectedLanguage,\n      status: 'pending',\n      possiblyIncomplete,\n      llmModel: modelUsed,\n      llmTokensUsed: tokensUsed,\n      workingLanguage,\n      organizationId: email.organizationId,\n      tenantId: email.tenantId,\n    })\n    em.persist(proposal)\n\n    // Step 6d: Auto-generate create_contact actions for unmatched participants (from headers)\n    const autoContactActions = buildContactActionsForUnmatchedParticipants(\n      contactMatches,\n      extractionResult.proposedActions,\n      email.toAddress,\n    )\n\n    // Step 6d-2: Also generate create_contact for LLM-discovered unmatched participants\n    const llmContactActions = buildContactActionsForUnmatchedLlmParticipants(\n      enrichedParticipants,\n      contactMatches,\n      extractionResult.proposedActions,\n      autoContactActions,\n      email.toAddress,\n    )\n    autoContactActions.push(...llmContactActions)\n\n    // Step 6e: Auto-generate link_contact actions for matched participants\n    const autoLinkActions = buildLinkContactActionsForMatchedParticipants(\n      contactMatches,\n      extractionResult.proposedActions,\n      email.toAddress,\n    )\n\n    // Create actions \u2014 contact & product creation actions go first so they're executed before orders\n    const combinedProposedActions = [...autoContactActions, ...autoLinkActions, ...autoProductActions, ...extractionResult.proposedActions]\n    const allActions = [\n      ...combinedProposedActions.map((action, index) => {\n        const parsedPayload = safeParsePayloadJson(action.payloadJson)\n        return em.create(InboxProposalAction, {\n          id: randomUUID(),\n          proposalId: proposalId,\n          sortOrder: index,\n          actionType: action.actionType,\n          description: action.description,\n          payload: parsedPayload,\n          status: 'pending',\n          confidence: String(action.confidence.toFixed(2)),\n          requiredFeature: action.requiredFeature || REQUIRED_FEATURES_MAP[action.actionType] || null,\n          organizationId: email.organizationId,\n          tenantId: email.tenantId,\n        })\n      }),\n      ...extractionResult.draftReplies.map((reply, index) =>\n        em.create(InboxProposalAction, {\n          id: randomUUID(),\n          proposalId: proposalId,\n          sortOrder: combinedProposedActions.length + index,\n          actionType: 'draft_reply',\n          description: 'inbox_ops.action.desc.draft_reply',\n          payload: {\n            to: reply.to,\n            toName: reply.toName,\n            subject: reply.subject,\n            body: reply.body,\n            context: reply.context,\n            replyTo: email.replyTo,\n            inReplyToMessageId: email.messageId,\n            references: email.emailReferences,\n          },\n          status: 'pending',\n          confidence: String(extractionResult.confidence.toFixed(2)),\n          requiredFeature: 'inbox_ops.replies.send',\n          organizationId: email.organizationId,\n          tenantId: email.tenantId,\n        }),\n      ),\n    ]\n    allActions.forEach((a) => em.persist(a))\n\n    // Discrepancy actionIndex values reference extractionResult.proposedActions,\n    // but allActions prepends auto-generated actions. Offset indices accordingly.\n    const actionIndexOffset = autoContactActions.length + autoLinkActions.length + autoProductActions.length\n    const offsetIndex = (d: DiscrepancyInput): DiscrepancyInput =>\n      d.actionIndex !== undefined ? { ...d, actionIndex: d.actionIndex + actionIndexOffset } : d\n\n    // Create discrepancies using factory\n    const allDiscrepancies = [\n      ...extractionResult.discrepancies.map((d) =>\n        createDiscrepancy(em, proposalId, allActions, offsetIndex(d), scope),\n      ),\n      ...priceDiscrepancies.map((d) =>\n        createDiscrepancy(em, proposalId, allActions, offsetIndex(d), scope),\n      ),\n      ...duplicateOrderDiscrepancies.map((d) =>\n        createDiscrepancy(em, proposalId, allActions, offsetIndex(d), scope),\n      ),\n      ...productNotFoundDiscrepancies.map((d) =>\n        createDiscrepancy(em, proposalId, allActions, offsetIndex(d), scope),\n      ),\n      ...enrichmentDiscrepancies.map((d) =>\n        createDiscrepancy(em, proposalId, allActions, offsetIndex(d), scope),\n      ),\n    ]\n\n    // Flag unmatched contacts as discrepancies (from header-based matches + LLM-discovered participants)\n    const contactDiscrepancyEmails = new Set<string>()\n    for (const match of contactMatches) {\n      if (!match.match && match.participant.email) {\n        const emailLower = match.participant.email.toLowerCase()\n        contactDiscrepancyEmails.add(emailLower)\n        allDiscrepancies.push(\n          createDiscrepancy(em, proposalId, allActions, {\n            type: 'unknown_contact',\n            severity: 'warning',\n            description: 'inbox_ops.discrepancy.desc.no_matching_contact',\n            foundValue: `${match.participant.name} (${match.participant.email})`,\n          }, scope),\n        )\n      }\n    }\n    for (const participant of enrichedParticipants) {\n      if (participant.matchedContactId) continue\n      const emailLower = (participant.email || '').toLowerCase()\n      if (!emailLower || contactDiscrepancyEmails.has(emailLower)) continue\n      contactDiscrepancyEmails.add(emailLower)\n      allDiscrepancies.push(\n        createDiscrepancy(em, proposalId, allActions, {\n          type: 'unknown_contact',\n          severity: 'warning',\n          description: 'inbox_ops.discrepancy.desc.no_matching_contact',\n          foundValue: `${participant.name} (${participant.email})`,\n        }, scope),\n      )\n    }\n\n    // Flag draft_reply actions that target unmatched contacts (blocks accept)\n    const matchedEmails = new Set(\n      contactMatches\n        .filter((m) => m.match?.contactId)\n        .map((m) => m.participant.email.toLowerCase()),\n    )\n    for (const [actionIndex, action] of allActions.entries()) {\n      if (action.actionType !== 'draft_reply') continue\n      const payload = action.payload as Record<string, unknown> | null\n      const toEmail = typeof payload?.to === 'string' ? payload.to.trim().toLowerCase() : ''\n      if (toEmail && !matchedEmails.has(toEmail)) {\n        allDiscrepancies.push(\n          createDiscrepancy(em, proposalId, allActions, {\n            actionIndex,\n            type: 'unknown_contact',\n            severity: 'error',\n            description: 'inbox_ops.discrepancy.desc.draft_reply_no_contact',\n            foundValue: toEmail,\n          }, scope),\n        )\n      }\n    }\n\n    allDiscrepancies.forEach((d) => em.persist(d))\n\n    // Step 8: Update email status\n    email.status = requiresReview ? 'needs_review' : 'processed'\n    email.detectedLanguage = extractionResult.detectedLanguage || email.detectedLanguage\n\n    await em.flush()\n\n    // Step 9: Emit events\n    try {\n      await emitInboxOpsEvent('inbox_ops.email.processed', {\n        emailId: email.id,\n        tenantId: email.tenantId,\n        organizationId: email.organizationId,\n      })\n\n      await emitInboxOpsEvent('inbox_ops.proposal.created', {\n        proposalId: proposal.id,\n        emailId: email.id,\n        tenantId: email.tenantId,\n        organizationId: email.organizationId,\n        actionCount: allActions.length,\n        discrepancyCount: allDiscrepancies.length,\n        confidence: proposal.confidence,\n        summary: proposal.summary,\n      })\n    } catch (eventError) {\n      console.error('[inbox_ops:extraction-worker] Failed to emit events:', eventError)\n    }\n  } catch (err) {\n    email.status = 'failed'\n    email.processingError = err instanceof Error ? err.message : String(err)\n    await em.flush()\n\n    try {\n      await emitInboxOpsEvent('inbox_ops.email.failed', {\n        emailId: email.id,\n        tenantId: email.tenantId,\n        organizationId: email.organizationId,\n        error: email.processingError,\n      })\n    } catch (eventError) {\n      console.error('[inbox_ops:extraction-worker] Failed to emit email.failed event:', eventError)\n    }\n\n    console.error('[inbox_ops:extraction-worker] Extraction failed:', err)\n  }\n}\n\nfunction normalizeOrderPayloadFields(payload: Record<string, unknown>): void {\n  const lineItems = Array.isArray(payload.lineItems)\n    ? (payload.lineItems as Record<string, unknown>[])\n    : []\n  for (const item of lineItems) {\n    if (!item.productName && typeof item.description === 'string') {\n      item.productName = item.description\n    }\n    if (typeof item.quantity === 'number') {\n      item.quantity = String(item.quantity)\n    }\n    if (typeof item.unitPrice === 'number') {\n      item.unitPrice = String(item.unitPrice)\n    }\n  }\n}\n\nfunction buildContactActionsForUnmatchedParticipants(\n  contactMatches: { participant: { name: string; email: string }; match?: { contactId: string } | null }[],\n  existingActions: { actionType: string; payloadJson: string }[],\n  inboxAddress: string,\n): { actionType: 'create_contact'; description: string; confidence: number; requiredFeature: string; payloadJson: string }[] {\n  const alreadyProposed = new Set(\n    existingActions\n      .filter((a) => a.actionType === 'create_contact')\n      .map((a) => {\n        const p = safeParsePayloadJson(a.payloadJson)\n        return typeof p.email === 'string' ? p.email.toLowerCase() : ''\n      })\n      .filter(Boolean),\n  )\n\n  const inboxLower = (inboxAddress || '').toLowerCase()\n  const systemPatterns = ['noreply', 'no-reply', 'donotreply', 'mailer-daemon', 'postmaster']\n\n  return contactMatches\n    .filter((m) => {\n      if (m.match?.contactId) return false\n      const emailLower = m.participant.email.toLowerCase()\n      if (alreadyProposed.has(emailLower)) return false\n      if (emailLower === inboxLower) return false\n      return !systemPatterns.some((p) => emailLower.includes(p))\n    })\n    .map((m) => ({\n      actionType: 'create_contact' as const,\n      description: 'inbox_ops.action.desc.create_contact',\n      confidence: 0.9,\n      requiredFeature: REQUIRED_FEATURES_MAP.create_contact,\n      payloadJson: JSON.stringify({\n        type: 'person',\n        name: m.participant.name,\n        email: m.participant.email,\n        source: 'inbox_ops',\n      }),\n    }))\n}\n\nfunction buildLinkContactActionsForMatchedParticipants(\n  contactMatches: { participant: { name: string; email: string }; match?: { contactId: string; contactType?: string; contactName?: string } | null }[],\n  existingActions: { actionType: string; payloadJson: string }[],\n  inboxAddress: string,\n): { actionType: 'link_contact'; description: string; confidence: number; requiredFeature: string; payloadJson: string }[] {\n  const alreadyProposed = new Set(\n    existingActions\n      .filter((a) => a.actionType === 'link_contact')\n      .map((a) => {\n        const p = safeParsePayloadJson(a.payloadJson)\n        const email = typeof p.emailAddress === 'string' ? p.emailAddress : (typeof p.email === 'string' ? p.email : '')\n        return email.toLowerCase()\n      })\n      .filter(Boolean),\n  )\n\n  const inboxLower = (inboxAddress || '').toLowerCase()\n  const systemPatterns = ['noreply', 'no-reply', 'donotreply', 'mailer-daemon', 'postmaster']\n\n  return contactMatches\n    .filter((m) => {\n      if (!m.match?.contactId) return false\n      const emailLower = m.participant.email.toLowerCase()\n      if (alreadyProposed.has(emailLower)) return false\n      if (emailLower === inboxLower) return false\n      return !systemPatterns.some((p) => emailLower.includes(p))\n    })\n    .map((m) => ({\n      actionType: 'link_contact' as const,\n      description: 'inbox_ops.action.desc.link_contact',\n      confidence: 0.95,\n      requiredFeature: REQUIRED_FEATURES_MAP.link_contact,\n      payloadJson: JSON.stringify({\n        emailAddress: m.participant.email,\n        contactId: m.match!.contactId,\n        contactType: m.match!.contactType || 'person',\n        contactName: m.participant.name,\n      }),\n    }))\n}\n\nfunction buildContactActionsForUnmatchedLlmParticipants(\n  enrichedParticipants: { name: string; email: string; matchedContactId?: string | null }[],\n  contactMatches: { participant: { email: string } }[],\n  existingActions: { actionType: string; payloadJson: string }[],\n  alreadyAutoCreated: { payloadJson: string }[],\n  inboxAddress: string,\n): { actionType: 'create_contact'; description: string; confidence: number; requiredFeature: string; payloadJson: string }[] {\n  const headerEmails = new Set(\n    contactMatches.map((m) => m.participant.email.toLowerCase()),\n  )\n\n  const alreadyProposed = new Set([\n    ...existingActions\n      .filter((a) => a.actionType === 'create_contact')\n      .map((a) => {\n        const p = safeParsePayloadJson(a.payloadJson)\n        return typeof p.email === 'string' ? p.email.toLowerCase() : ''\n      })\n      .filter(Boolean),\n    ...alreadyAutoCreated\n      .map((a) => {\n        const p = safeParsePayloadJson(a.payloadJson)\n        return typeof p.email === 'string' ? p.email.toLowerCase() : ''\n      })\n      .filter(Boolean),\n  ])\n\n  const inboxLower = (inboxAddress || '').toLowerCase()\n  const systemPatterns = ['noreply', 'no-reply', 'donotreply', 'mailer-daemon', 'postmaster']\n\n  return enrichedParticipants\n    .filter((p) => {\n      if (p.matchedContactId) return false\n      const emailLower = (p.email || '').toLowerCase()\n      if (!emailLower) return false\n      if (headerEmails.has(emailLower)) return false\n      if (alreadyProposed.has(emailLower)) return false\n      if (emailLower === inboxLower) return false\n      return !systemPatterns.some((pat) => emailLower.includes(pat))\n    })\n    .map((p) => ({\n      actionType: 'create_contact' as const,\n      description: 'inbox_ops.action.desc.create_contact',\n      confidence: 0.85,\n      requiredFeature: REQUIRED_FEATURES_MAP.create_contact,\n      payloadJson: JSON.stringify({\n        type: 'person',\n        name: p.name,\n        email: p.email,\n        source: 'inbox_ops',\n      }),\n    }))\n}\n\nasync function detectDuplicateOrders(\n  em: EntityManager,\n  orderActions: { actionType: string; payload: Record<string, unknown>; index: number }[],\n  scope: { tenantId: string; organizationId: string },\n  salesOrderClass?: EntityClass<{ id: string; orderNumber: string; customerReference?: string | null; tenantId?: string; organizationId?: string; deletedAt?: Date | null }>,\n): Promise<{ type: 'duplicate_order'; severity: 'error'; description: string; expectedValue: string | null; foundValue: string | null; actionIndex: number }[]> {\n  if (!salesOrderClass) return []\n  const discrepancies: { type: 'duplicate_order'; severity: 'error'; description: string; expectedValue: string | null; foundValue: string | null; actionIndex: number }[] = []\n\n  for (const action of orderActions) {\n    if (action.actionType !== 'create_order') continue\n\n    const customerReference = typeof action.payload.customerReference === 'string'\n      ? 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payload.name.trim() : ''\n    if (!name) continue\n    // Try exact name match first, then partial (first part before / or ,)\n    const email = participantEmailMap.get(name.toLowerCase())\n      ?? findPartialNameMatch(name, participantEmailMap)\n    if (email) {\n      payload.email = email\n      action.payloadJson = JSON.stringify(payload)\n    }\n  }\n}\n\nfunction enrichDraftReplyTargets(\n  draftReplies: { to: string; toName?: string; subject: string; body: string; context?: string }[],\n  participantEmailMap: Map<string, string>,\n): void {\n  const knownEmails = new Set(participantEmailMap.values())\n  for (const reply of draftReplies) {\n    const toEmail = reply.to.trim().toLowerCase()\n    if (knownEmails.has(toEmail)) continue\n    // The LLM hallucinated an email \u2014 try to resolve via toName\n    const toName = (reply.toName || '').trim()\n    if (!toName) continue\n    const correctedEmail = participantEmailMap.get(toName.toLowerCase())\n      ?? findPartialNameMatch(toName, participantEmailMap)\n    if (correctedEmail) {\n      reply.to = correctedEmail\n    }\n  }\n}\n\nfunction buildFullTextForExtraction(email: InboxEmail): string {\n  let text = email.rawText || ''\n  if (!text && email.rawHtml) {\n    text = htmlToPlainText(email.rawHtml)\n  }\n  return text\n    .replace(/\\r\\n/g, '\\n')\n    .replace(/\\r/g, '\\n')\n    .replace(/\\t/g, ' ')\n    .replace(/ {2,}/g, ' ')\n    .replace(/\\n{3,}/g, '\\n\\n')\n    .trim()\n}\n\nfunction findPartialNameMatch(name: string, map: Map<string, string>): string | undefined {\n  const lower = name.toLowerCase()\n  // Split on common separators (e.g. \"Marco Rossi / Rossi Imports S.r.l.\")\n  const parts = lower.split(/\\s*[\\/,]\\s*/).map((p) => p.trim()).filter(Boolean)\n  for (const part of parts) {\n    const match = map.get(part)\n    if (match) return match\n  }\n  // Try matching first+last name against map keys\n  for (const [mapName, mapEmail] of map) {\n    if (lower.includes(mapName) || mapName.includes(lower)) {\n      return mapEmail\n    }\n    for (const part of parts) {\n      if (part.includes(mapName) || mapName.includes(part)) {\n        return mapEmail\n      }\n    }\n  }\n  return undefined\n}\n"],
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+  "sourcesContent": ["import { randomUUID } from 'node:crypto'\nimport type { EntityManager } from '@mikro-orm/postgresql'\nimport type { EntityClass } from '@mikro-orm/core'\nimport { findOneWithDecryption } from '@open-mercato/shared/lib/encryption/find'\nimport { InboxEmail, InboxProposal, InboxProposalAction, InboxDiscrepancy, InboxSettings } from '../data/entities'\nimport type { ExtractedParticipant, InboxDiscrepancyType } from '../data/entities'\nimport { extractionOutputSchema } from '../data/validators'\nimport { matchContacts } from '../lib/contactMatcher'\nimport { buildExtractionSystemPrompt, buildExtractionUserPrompt } from '../lib/extractionPrompt'\nimport { REQUIRED_FEATURES_MAP } from '../lib/constants'\nimport { fetchCatalogProductsForExtraction } from '../lib/catalogLookup'\nimport { enrichOrderPayload } from '../lib/payloadEnrichment'\nimport { validatePrices } from '../lib/priceValidator'\nimport { extractParticipantsFromThread } from '../lib/emailParser'\nimport { runExtractionWithConfiguredProvider } from '../lib/llmProvider'\nimport { safeParsePayloadJson } from '../lib/validation'\nimport { htmlToPlainText } from '../lib/htmlToPlainText'\nimport { runWithCacheTenant } from '@open-mercato/cache'\nimport { emitInboxOpsEvent } from '../events'\nimport { createMessageRecordForEmail } from '../lib/messagesIntegration'\nimport { resolveCache, invalidateCountsCache } from '../lib/cache'\n\nconst SYSTEM_USER_ID = '00000000-0000-0000-0000-000000000000'\n\nexport const metadata = {\n  event: 'inbox_ops.email.received',\n  persistent: true,\n  id: 'inbox_ops:extraction-worker',\n}\n\ninterface EmailReceivedPayload {\n  emailId: string\n  tenantId: string\n  organizationId: string\n  forwardedByAddress: string\n  subject: string\n}\n\ninterface ResolverContext {\n  resolve: <T = unknown>(name: string) => T\n}\n\ninterface ExtractionEntityClasses {\n  customerEntity?: EntityClass<{ id: string; kind: string; displayName: string; primaryEmail?: string | null }>\n  catalogProduct?: EntityClass<{ id: string; name: string; sku?: string | null; tenantId?: string; organizationId?: string; deletedAt?: Date | null }>\n  catalogProductPrice?: EntityClass<{ product?: unknown; unitPriceNet?: string | null; unitPriceGross?: string | null; currencyCode?: string | null; tenantId?: string; organizationId?: string; deletedAt?: Date | null; createdAt?: Date }>\n  salesOrder?: EntityClass<{ id: string; orderNumber: string; customerReference?: string | null; tenantId?: string; organizationId?: string; deletedAt?: Date | null }>\n  salesChannel?: EntityClass<{ id: string; name: string; currencyCode?: string; tenantId?: string; organizationId?: string; deletedAt?: Date | null }>\n  customerAddress?: EntityClass<{ id: string; isPrimary: boolean; tenantId?: string; organizationId?: string; entity?: { id: string } | string; createdAt?: Date }>\n}\n\ninterface DiscrepancyInput {\n  actionIndex?: number\n  type: InboxDiscrepancyType\n  severity: 'warning' | 'error'\n  description: string\n  expectedValue?: string | null\n  foundValue?: string | null\n}\n\nfunction tryResolve<T>(ctx: ResolverContext, name: string): T | undefined {\n  try {\n    return ctx.resolve<T>(name)\n  } catch {\n    console.debug(`[inbox_ops:extraction] optional dependency \"${name}\" not available`)\n    return undefined\n  }\n}\n\nfunction resolveEntityClasses(ctx: ResolverContext): ExtractionEntityClasses {\n  return {\n    customerEntity: tryResolve(ctx, 'CustomerEntity'),\n    catalogProduct: tryResolve(ctx, 'CatalogProduct'),\n    catalogProductPrice: tryResolve(ctx, 'CatalogProductPrice'),\n    salesOrder: tryResolve(ctx, 'SalesOrder'),\n    salesChannel: tryResolve(ctx, 'SalesChannel'),\n    customerAddress: tryResolve(ctx, 'CustomerAddress'),\n  }\n}\n\nfunction createDiscrepancy(\n  em: EntityManager,\n  proposalId: string,\n  allActions: { id: string }[],\n  input: DiscrepancyInput,\n  scope: { organizationId: string; tenantId: string },\n) {\n  return em.create(InboxDiscrepancy, {\n    proposalId,\n    actionId: input.actionIndex !== undefined && allActions[input.actionIndex]\n      ? allActions[input.actionIndex].id\n      : null,\n    type: input.type,\n    severity: input.severity,\n    description: input.description,\n    expectedValue: input.expectedValue || null,\n    foundValue: input.foundValue || null,\n    resolved: false,\n    organizationId: scope.organizationId,\n    tenantId: scope.tenantId,\n  })\n}\n\nexport default async function handle(payload: EmailReceivedPayload, ctx: ResolverContext) {\n  const em = (ctx.resolve('em') as EntityManager).fork()\n  const entityClasses = resolveEntityClasses(ctx)\n\n  // Optimistic lock: atomically claim the email for processing.\n  // If another worker already claimed it, nativeUpdate returns 0 rows.\n  const claimed = await em.nativeUpdate(\n    InboxEmail,\n    { id: payload.emailId, status: 'received' },\n    { status: 'processing' },\n  )\n  if (claimed === 0) return\n\n  const email = await findOneWithDecryption(\n    em,\n    InboxEmail,\n    { id: payload.emailId },\n    undefined,\n    { tenantId: payload.tenantId, organizationId: payload.organizationId },\n  )\n  if (!email) {\n    console.error(`[inbox_ops:extraction-worker] Email not found: ${payload.emailId}`)\n    return\n  }\n\n  try {\n    const scope = {\n      tenantId: email.tenantId,\n      organizationId: email.organizationId,\n    }\n\n    // Load tenant settings for working language\n    const settings = await findOneWithDecryption(em, InboxSettings, { organizationId: scope.organizationId, tenantId: scope.tenantId, deletedAt: null }, undefined, scope)\n    const workingLanguage = settings?.workingLanguage || 'en'\n\n    // Step 1: Build full text for LLM extraction.\n    // Use rawText (or derive from rawHtml) instead of cleanedText because\n    // cleanedText strips quoted replies \u2014 which contain the actual order content\n    // in forwarded email threads.\n    const fullText = buildFullTextForExtraction(email)\n    if (!fullText.trim()) {\n      email.status = 'failed'\n      email.processingError = 'No text content found in email'\n      await em.flush()\n      return\n    }\n\n    // Step 2: Match contacts from thread participants\n    const threadParticipants = extractParticipantsFromThread(email)\n    const contactMatches = await matchContacts(em, threadParticipants, scope,\n      entityClasses.customerEntity ? { customerEntityClass: entityClasses.customerEntity } : undefined,\n    )\n\n    // Step 2b: Fetch catalog products for LLM context\n    const catalogProducts = await fetchCatalogProductsForExtraction(em, scope,\n      entityClasses.catalogProduct && entityClasses.catalogProductPrice\n        ? { catalogProductClass: entityClasses.catalogProduct, catalogProductPriceClass: entityClasses.catalogProductPrice }\n        : undefined,\n    )\n\n    // Step 3: Call LLM for extraction\n    const maxTextSize = parseInt(process.env.INBOX_OPS_MAX_TEXT_SIZE || '204800', 10)\n    const truncatedText = fullText.slice(0, maxTextSize)\n\n    const systemPrompt = await buildExtractionSystemPrompt(contactMatches, catalogProducts, undefined, workingLanguage)\n    const userPrompt = buildExtractionUserPrompt(truncatedText)\n\n    let extractionResult: ReturnType<typeof extractionOutputSchema.parse>\n    let tokensUsed = 0\n    let modelUsed = ''\n\n    try {\n      const timeoutMsRaw = Number.parseInt(process.env.INBOX_OPS_LLM_TIMEOUT_MS || '90000', 10)\n      const timeoutMs = Number.isFinite(timeoutMsRaw) && timeoutMsRaw > 0 ? timeoutMsRaw : 90000\n      const extraction = await runExtractionWithConfiguredProvider({\n        systemPrompt,\n        userPrompt,\n        modelOverride: process.env.INBOX_OPS_LLM_MODEL,\n        timeoutMs,\n      })\n      extractionResult = extraction.object\n      tokensUsed = extraction.totalTokens\n      modelUsed = extraction.modelWithProvider\n    } catch (llmError) {\n      email.status = 'failed'\n      email.processingError = `LLM extraction failed: ${llmError instanceof Error ? llmError.message : String(llmError)}`\n      await em.flush()\n\n      try {\n        await emitInboxOpsEvent('inbox_ops.email.failed', {\n          emailId: email.id,\n          tenantId: email.tenantId,\n          organizationId: email.organizationId,\n          error: email.processingError,\n        })\n      } catch (eventError) {\n        console.error('[inbox_ops:extraction-worker] Failed to emit email.failed event:', eventError)\n      }\n\n      return\n    }\n\n    const confidenceThresholdRaw = Number.parseFloat(process.env.INBOX_OPS_CONFIDENCE_THRESHOLD || '0.5')\n    const confidenceThreshold = Number.isFinite(confidenceThresholdRaw)\n      ? Math.min(Math.max(confidenceThresholdRaw, 0), 1)\n      : 0.5\n    const requiresReview = extractionResult.confidence < confidenceThreshold\n\n    // Step 4: Validate prices for order/quote actions\n    const orderActions = extractionResult.proposedActions\n      .map((action, index) => ({\n        ...action, payload: safeParsePayloadJson(action.payloadJson), index,\n      }))\n      .filter((a) => a.actionType === 'create_order' || a.actionType === 'create_quote')\n\n    const priceDiscrepancies = await validatePrices(em, orderActions, scope,\n      entityClasses.catalogProductPrice ? { catalogProductPriceClass: entityClasses.catalogProductPrice } : undefined,\n    )\n\n    // Step 4b: Check for duplicate orders by customerReference\n    const duplicateOrderDiscrepancies = await detectDuplicateOrders(em, orderActions, scope, entityClasses.salesOrder)\n\n    // Step 5: Match LLM-discovered participants not found in email headers.\n    // Header-based matchContacts (step 2) only covers From/To/Cc addresses.\n    // In forwarded threads, the original sender is in the body, not the headers.\n    const headerEmails = new Set(contactMatches.map((m) => m.participant.email.toLowerCase()))\n    const llmOnlyParticipants = extractionResult.participants\n      .filter((p) => p.email && !headerEmails.has(p.email.toLowerCase()))\n      .map((p) => ({ name: p.name, email: p.email, role: p.role || 'unknown' }))\n\n    if (llmOnlyParticipants.length > 0) {\n      const llmContactMatches = await matchContacts(em, llmOnlyParticipants, scope,\n        entityClasses.customerEntity ? { customerEntityClass: entityClasses.customerEntity } : undefined,\n      )\n      contactMatches.push(...llmContactMatches)\n    }\n\n    // Step 5b: Merge contact match data into participants\n    const enrichedParticipants: ExtractedParticipant[] = extractionResult.participants.map((p) => {\n      const match = contactMatches.find(\n        (m) => m.participant.email.toLowerCase() === p.email.toLowerCase(),\n      )\n      return {\n        ...p,\n        matchedContactId: match?.match?.contactId || null,\n        matchedContactType: match?.match?.contactType || null,\n        matchConfidence: match?.match?.confidence,\n      }\n    })\n\n    // Step 6: Detect partial forward\n    const possiblyIncomplete = extractionResult.possiblyIncomplete || detectPartialForward(email)\n\n    // Step 6b: Normalize + enrich order/quote payloads\n    const enrichmentDiscrepancies: DiscrepancyInput[] = []\n    for (const [actionIndex, action] of extractionResult.proposedActions.entries()) {\n      if (action.actionType === 'create_order' || action.actionType === 'create_quote') {\n        const parsedPayload = safeParsePayloadJson(action.payloadJson)\n\n        normalizeOrderPayloadFields(parsedPayload)\n\n        const { payload: enriched, warnings } = await enrichOrderPayload(parsedPayload, {\n          em,\n          scope,\n          contactMatches,\n          catalogProducts,\n          senderEmail: email.forwardedByAddress,\n          salesChannelClass: entityClasses.salesChannel,\n          customerAddressClass: entityClasses.customerAddress,\n        })\n\n        action.payloadJson = JSON.stringify(enriched)\n\n        for (const warning of warnings) {\n          if (warning === 'no_channel_resolved') {\n            enrichmentDiscrepancies.push({\n              actionIndex,\n              type: 'other',\n              severity: 'error',\n              description: 'inbox_ops.discrepancy.desc.no_channel',\n            })\n          } else if (warning === 'no_currency_resolved') {\n            enrichmentDiscrepancies.push({\n              actionIndex,\n              type: 'currency_mismatch',\n              severity: 'warning',\n              description: 'inbox_ops.discrepancy.desc.no_currency',\n            })\n          }\n        }\n      }\n    }\n\n    // Step 6b-2: Enrich create_contact payloads with participant emails when the LLM omitted them,\n    // and fix hallucinated draft_reply target emails using known participant data.\n    const participantEmailMap = buildParticipantEmailMap(contactMatches, extractionResult.participants)\n    enrichCreateContactEmails(extractionResult.proposedActions, participantEmailMap)\n    enrichDraftReplyTargets(extractionResult.draftReplies, participantEmailMap)\n\n    // Step 6c: Detect unresolved products and auto-generate create_product actions\n    const productNotFoundDiscrepancies: DiscrepancyInput[] = []\n    const autoProductActions: { actionType: 'create_product'; description: string; confidence: number; requiredFeature: string; payloadJson: string }[] = []\n    const seenProductNames = new Set<string>()\n\n    for (const [actionIndex, action] of extractionResult.proposedActions.entries()) {\n      if (action.actionType !== 'create_order' && action.actionType !== 'create_quote') continue\n      const parsedPayload = safeParsePayloadJson(action.payloadJson)\n      const lineItems = Array.isArray(parsedPayload.lineItems)\n        ? (parsedPayload.lineItems as Record<string, unknown>[])\n        : []\n      for (const item of lineItems) {\n        if (!item.productId) {\n          const productName = typeof item.productName === 'string'\n            ? item.productName\n            : (typeof item.description === 'string' ? item.description : 'Unknown')\n          productNotFoundDiscrepancies.push({\n            actionIndex,\n            type: 'product_not_found',\n            severity: 'error',\n            description: 'inbox_ops.discrepancy.desc.product_not_matched',\n            foundValue: productName,\n          })\n          const nameKey = productName.toLowerCase().trim()\n          if (nameKey && nameKey !== 'unknown' && !seenProductNames.has(nameKey)) {\n            seenProductNames.add(nameKey)\n            const sku = typeof item.sku === 'string' ? item.sku : undefined\n            const unitPrice = typeof item.unitPrice === 'string' ? item.unitPrice : undefined\n            const currencyCode = typeof parsedPayload.currencyCode === 'string' ? parsedPayload.currencyCode : undefined\n            autoProductActions.push({\n              actionType: 'create_product',\n              description: 'inbox_ops.action.desc.create_product',\n              confidence: 0.9,\n              requiredFeature: REQUIRED_FEATURES_MAP.create_product,\n              payloadJson: JSON.stringify({\n                title: productName,\n                ...(sku && { sku }),\n                ...(unitPrice && { unitPrice }),\n                ...(currencyCode && { currencyCode }),\n                kind: 'product',\n              }),\n            })\n          }\n        }\n      }\n    }\n\n    // Step 7: Create proposal + actions + discrepancies atomically\n    const proposalId = randomUUID()\n    const proposal = em.create(InboxProposal, {\n      id: proposalId,\n      inboxEmailId: email.id,\n      summary: extractionResult.summary,\n      category: extractionResult.category || null,\n      participants: enrichedParticipants,\n      confidence: String(extractionResult.confidence.toFixed(2)),\n      detectedLanguage: extractionResult.detectedLanguage || email.detectedLanguage,\n      status: 'pending',\n      possiblyIncomplete,\n      llmModel: modelUsed,\n      llmTokensUsed: tokensUsed,\n      workingLanguage,\n      organizationId: email.organizationId,\n      tenantId: email.tenantId,\n    })\n    em.persist(proposal)\n\n    // Step 6d: Auto-generate create_contact actions for unmatched participants (from headers)\n    const autoContactActions = buildContactActionsForUnmatchedParticipants(\n      contactMatches,\n      extractionResult.proposedActions,\n      email.toAddress,\n      email.forwardedByAddress,\n    )\n\n    // Step 6d-2: Also generate create_contact for LLM-discovered unmatched participants\n    const llmContactActions = buildContactActionsForUnmatchedLlmParticipants(\n      enrichedParticipants,\n      contactMatches,\n      extractionResult.proposedActions,\n      autoContactActions,\n      email.toAddress,\n    )\n    autoContactActions.push(...llmContactActions)\n\n    // Step 6e: Auto-generate link_contact actions for matched participants\n    const autoLinkActions = buildLinkContactActionsForMatchedParticipants(\n      contactMatches,\n      extractionResult.proposedActions,\n      email.toAddress,\n    )\n\n    // Step 6f: Deduplicate \u2014 remove company create_contact actions when a person\n    // action with the same companyName already exists (person creation auto-creates\n    // the company, so the separate company action would be redundant).\n    const dedupedProposedActions = deduplicateCompanyActions([\n      ...autoContactActions, ...autoLinkActions, ...autoProductActions, ...extractionResult.proposedActions,\n    ])\n\n    // Create actions \u2014 contact & product creation actions go first so they're executed before orders\n    const combinedProposedActions = dedupedProposedActions\n    const allActions = [\n      ...combinedProposedActions.map((action, index) => {\n        const parsedPayload = safeParsePayloadJson(action.payloadJson)\n        return em.create(InboxProposalAction, {\n          id: randomUUID(),\n          proposalId: proposalId,\n          sortOrder: index,\n          actionType: action.actionType,\n          description: action.description,\n          payload: parsedPayload,\n          status: 'pending',\n          confidence: String(action.confidence.toFixed(2)),\n          requiredFeature: action.requiredFeature || REQUIRED_FEATURES_MAP[action.actionType] || null,\n          organizationId: email.organizationId,\n          tenantId: email.tenantId,\n        })\n      }),\n      ...extractionResult.draftReplies.map((reply, index) =>\n        em.create(InboxProposalAction, {\n          id: randomUUID(),\n          proposalId: proposalId,\n          sortOrder: combinedProposedActions.length + index,\n          actionType: 'draft_reply',\n          description: 'inbox_ops.action.desc.draft_reply',\n          payload: {\n            to: reply.to,\n            toName: reply.toName,\n            subject: reply.subject,\n            body: reply.body,\n            context: reply.context,\n            replyTo: email.replyTo,\n            inReplyToMessageId: email.messageId,\n            references: email.emailReferences,\n          },\n          status: 'pending',\n          confidence: String(extractionResult.confidence.toFixed(2)),\n          requiredFeature: 'inbox_ops.replies.send',\n          organizationId: email.organizationId,\n          tenantId: email.tenantId,\n        }),\n      ),\n    ]\n    allActions.forEach((a) => em.persist(a))\n\n    // Discrepancy actionIndex values reference extractionResult.proposedActions,\n    // but allActions prepends auto-generated actions. Offset indices accordingly.\n    const actionIndexOffset = autoContactActions.length + autoLinkActions.length + autoProductActions.length\n    const offsetIndex = (d: DiscrepancyInput): DiscrepancyInput =>\n      d.actionIndex !== undefined ? { ...d, actionIndex: d.actionIndex + actionIndexOffset } : d\n\n    // Create discrepancies using factory\n    const allDiscrepancies = [\n      ...extractionResult.discrepancies.map((d) =>\n        createDiscrepancy(em, proposalId, allActions, offsetIndex(d), scope),\n      ),\n      ...priceDiscrepancies.map((d) =>\n        createDiscrepancy(em, proposalId, allActions, offsetIndex(d), scope),\n      ),\n      ...duplicateOrderDiscrepancies.map((d) =>\n        createDiscrepancy(em, proposalId, allActions, offsetIndex(d), scope),\n      ),\n      ...productNotFoundDiscrepancies.map((d) =>\n        createDiscrepancy(em, proposalId, allActions, offsetIndex(d), scope),\n      ),\n      ...enrichmentDiscrepancies.map((d) =>\n        createDiscrepancy(em, proposalId, allActions, offsetIndex(d), scope),\n      ),\n    ]\n\n    // Flag unmatched contacts as discrepancies (from header-based matches + LLM-discovered participants)\n    const contactDiscrepancyEmails = new Set<string>()\n    for (const match of contactMatches) {\n      if (!match.match && match.participant.email) {\n        const emailLower = match.participant.email.toLowerCase()\n        contactDiscrepancyEmails.add(emailLower)\n        allDiscrepancies.push(\n          createDiscrepancy(em, proposalId, allActions, {\n            type: 'unknown_contact',\n            severity: 'warning',\n            description: 'inbox_ops.discrepancy.desc.no_matching_contact',\n            foundValue: `${match.participant.name} (${match.participant.email})`,\n          }, scope),\n        )\n      }\n    }\n    for (const participant of enrichedParticipants) {\n      if (participant.matchedContactId) continue\n      const emailLower = (participant.email || '').toLowerCase()\n      if (!emailLower || contactDiscrepancyEmails.has(emailLower)) continue\n      contactDiscrepancyEmails.add(emailLower)\n      allDiscrepancies.push(\n        createDiscrepancy(em, proposalId, allActions, {\n          type: 'unknown_contact',\n          severity: 'warning',\n          description: 'inbox_ops.discrepancy.desc.no_matching_contact',\n          foundValue: `${participant.name} (${participant.email})`,\n        }, scope),\n      )\n    }\n\n    // Flag draft_reply actions that target unmatched contacts (blocks accept)\n    const matchedEmails = new Set(\n      contactMatches\n        .filter((m) => m.match?.contactId)\n        .map((m) => m.participant.email.toLowerCase()),\n    )\n    for (const [actionIndex, action] of allActions.entries()) {\n      if (action.actionType !== 'draft_reply') continue\n      const payload = action.payload as Record<string, unknown> | null\n      const toEmail = typeof payload?.to === 'string' ? payload.to.trim().toLowerCase() : ''\n      if (toEmail && !matchedEmails.has(toEmail)) {\n        allDiscrepancies.push(\n          createDiscrepancy(em, proposalId, allActions, {\n            actionIndex,\n            type: 'unknown_contact',\n            severity: 'error',\n            description: 'inbox_ops.discrepancy.desc.draft_reply_no_contact',\n            foundValue: toEmail,\n          }, scope),\n        )\n      }\n    }\n\n    allDiscrepancies.forEach((d) => em.persist(d))\n\n    // Step 8: Update email status\n    email.status = requiresReview ? 'needs_review' : 'processed'\n    email.detectedLanguage = extractionResult.detectedLanguage || email.detectedLanguage\n\n    await em.flush()\n\n    // Step 8b: Invalidate counts cache (new proposal affects counts)\n    try {\n      const cache = resolveCache(ctx)\n      await runWithCacheTenant(email.tenantId, () => invalidateCountsCache(cache, email.tenantId))\n    } catch (cacheErr) {\n      console.warn('[inbox_ops:extraction-worker] Cache invalidation failed (non-fatal):', cacheErr)\n    }\n\n    // Step 8c: Register email as a message record (graceful degradation)\n    try {\n      await createMessageRecordForEmail(\n        {\n          id: email.id,\n          subject: email.subject,\n          cleanedText: email.cleanedText,\n          rawText: email.rawText,\n          forwardedByAddress: email.forwardedByAddress,\n          forwardedByName: email.forwardedByName,\n          status: email.status,\n        },\n        {\n          container: ctx,\n          scope: {\n            tenantId: email.tenantId,\n            organizationId: email.organizationId,\n            userId: SYSTEM_USER_ID,\n          },\n        },\n      )\n    } catch (msgErr) {\n      console.error('[inbox_ops:extraction-worker] Messages integration failed (non-fatal):', msgErr)\n    }\n\n    // Step 9: Emit events\n    try {\n      await emitInboxOpsEvent('inbox_ops.email.processed', {\n        emailId: email.id,\n        tenantId: email.tenantId,\n        organizationId: email.organizationId,\n      })\n\n      await emitInboxOpsEvent('inbox_ops.proposal.created', {\n        proposalId: proposal.id,\n        emailId: email.id,\n        tenantId: email.tenantId,\n        organizationId: email.organizationId,\n        actionCount: allActions.length,\n        discrepancyCount: allDiscrepancies.length,\n        confidence: proposal.confidence,\n        summary: proposal.summary,\n      })\n    } catch (eventError) {\n      console.error('[inbox_ops:extraction-worker] Failed to emit events:', eventError)\n    }\n  } catch (err) {\n    email.status = 'failed'\n    email.processingError = err instanceof Error ? err.message : String(err)\n    await em.flush()\n\n    try {\n      await emitInboxOpsEvent('inbox_ops.email.failed', {\n        emailId: email.id,\n        tenantId: email.tenantId,\n        organizationId: email.organizationId,\n        error: email.processingError,\n      })\n    } catch (eventError) {\n      console.error('[inbox_ops:extraction-worker] Failed to emit email.failed event:', eventError)\n    }\n\n    console.error('[inbox_ops:extraction-worker] Extraction failed:', err)\n  }\n}\n\nfunction normalizeOrderPayloadFields(payload: Record<string, unknown>): void {\n  const lineItems = Array.isArray(payload.lineItems)\n    ? (payload.lineItems as Record<string, unknown>[])\n    : []\n  for (const item of lineItems) {\n    if (!item.productName && typeof item.description === 'string') {\n      item.productName = item.description\n    }\n    if (typeof item.quantity === 'number') {\n      item.quantity = String(item.quantity)\n    }\n    if (typeof item.unitPrice === 'number') {\n      item.unitPrice = String(item.unitPrice)\n    }\n  }\n}\n\nfunction buildContactActionsForUnmatchedParticipants(\n  contactMatches: { participant: { name: string; email: string }; match?: { contactId: string } | null }[],\n  existingActions: { actionType: string; payloadJson: string }[],\n  inboxAddress: string,\n  forwardedByAddress?: string,\n): { actionType: 'create_contact'; description: string; confidence: number; requiredFeature: string; payloadJson: string }[] {\n  const alreadyProposed = new Set(\n    existingActions\n      .filter((a) => a.actionType === 'create_contact')\n      .map((a) => {\n        const p = safeParsePayloadJson(a.payloadJson)\n        return typeof p.email === 'string' ? p.email.toLowerCase() : ''\n      })\n      .filter(Boolean),\n  )\n\n  const inboxLower = (inboxAddress || '').toLowerCase()\n  const forwardedByLower = (forwardedByAddress || '').toLowerCase()\n  const systemPatterns = ['noreply', 'no-reply', 'donotreply', 'mailer-daemon', 'postmaster']\n\n  return contactMatches\n    .filter((m) => {\n      if (m.match?.contactId) return false\n      const emailLower = m.participant.email.toLowerCase()\n      if (!emailLower || !emailLower.includes('@')) return false\n      if (alreadyProposed.has(emailLower)) return false\n      if (emailLower === inboxLower) return false\n      if (forwardedByLower && emailLower === forwardedByLower) return false\n      return !systemPatterns.some((p) => emailLower.includes(p))\n    })\n    .map((m) => ({\n      actionType: 'create_contact' as const,\n      description: 'inbox_ops.action.desc.create_contact',\n      confidence: 0.9,\n      requiredFeature: REQUIRED_FEATURES_MAP.create_contact,\n      payloadJson: JSON.stringify({\n        type: 'person',\n        name: m.participant.name,\n        email: m.participant.email,\n        source: 'inbox_ops',\n      }),\n    }))\n}\n\nfunction buildLinkContactActionsForMatchedParticipants(\n  contactMatches: { participant: { name: string; email: string }; match?: { contactId: string; contactType?: string; contactName?: string } | null }[],\n  existingActions: { actionType: string; payloadJson: string }[],\n  inboxAddress: string,\n): { actionType: 'link_contact'; description: string; confidence: number; requiredFeature: string; payloadJson: string }[] {\n  const alreadyProposed = new Set(\n    existingActions\n      .filter((a) => a.actionType === 'link_contact')\n      .map((a) => {\n        const p = safeParsePayloadJson(a.payloadJson)\n        const email = typeof p.emailAddress === 'string' ? p.emailAddress : (typeof p.email === 'string' ? p.email : '')\n        return email.toLowerCase()\n      })\n      .filter(Boolean),\n  )\n\n  const inboxLower = (inboxAddress || '').toLowerCase()\n  const systemPatterns = ['noreply', 'no-reply', 'donotreply', 'mailer-daemon', 'postmaster']\n\n  return contactMatches\n    .filter((m) => {\n      if (!m.match?.contactId) return false\n      const emailLower = m.participant.email.toLowerCase()\n      if (alreadyProposed.has(emailLower)) return false\n      if (emailLower === inboxLower) return false\n      return !systemPatterns.some((p) => emailLower.includes(p))\n    })\n    .map((m) => ({\n      actionType: 'link_contact' as const,\n      description: 'inbox_ops.action.desc.link_contact',\n      confidence: 0.95,\n      requiredFeature: REQUIRED_FEATURES_MAP.link_contact,\n      payloadJson: JSON.stringify({\n        emailAddress: m.participant.email,\n        contactId: m.match!.contactId,\n        contactType: m.match!.contactType || 'person',\n        contactName: m.participant.name,\n      }),\n    }))\n}\n\nfunction buildContactActionsForUnmatchedLlmParticipants(\n  enrichedParticipants: { name: string; email: string; matchedContactId?: string | null }[],\n  contactMatches: { participant: { email: string } }[],\n  existingActions: { actionType: string; payloadJson: string }[],\n  alreadyAutoCreated: { payloadJson: string }[],\n  inboxAddress: string,\n): { actionType: 'create_contact'; description: string; confidence: number; requiredFeature: string; payloadJson: string }[] {\n  const headerEmails = new Set(\n    contactMatches.map((m) => m.participant.email.toLowerCase()),\n  )\n\n  const alreadyProposed = new Set([\n    ...existingActions\n      .filter((a) => a.actionType === 'create_contact')\n      .map((a) => {\n        const p = safeParsePayloadJson(a.payloadJson)\n        return typeof p.email === 'string' ? p.email.toLowerCase() : ''\n      })\n      .filter(Boolean),\n    ...alreadyAutoCreated\n      .map((a) => {\n        const p = safeParsePayloadJson(a.payloadJson)\n        return typeof p.email === 'string' ? p.email.toLowerCase() : ''\n      })\n      .filter(Boolean),\n  ])\n\n  const inboxLower = (inboxAddress || '').toLowerCase()\n  const systemPatterns = ['noreply', 'no-reply', 'donotreply', 'mailer-daemon', 'postmaster']\n\n  return enrichedParticipants\n    .filter((p) => {\n      if (p.matchedContactId) return false\n      const emailLower = (p.email || '').toLowerCase()\n      if (!emailLower) return false\n      if (headerEmails.has(emailLower)) return false\n      if (alreadyProposed.has(emailLower)) return false\n      if (emailLower === inboxLower) return false\n      return !systemPatterns.some((pat) => emailLower.includes(pat))\n    })\n    .map((p) => ({\n      actionType: 'create_contact' as const,\n      description: 'inbox_ops.action.desc.create_contact',\n      confidence: 0.85,\n      requiredFeature: REQUIRED_FEATURES_MAP.create_contact,\n      payloadJson: JSON.stringify({\n        type: 'person',\n        name: p.name,\n        email: p.email,\n        source: 'inbox_ops',\n      }),\n    }))\n}\n\nasync function detectDuplicateOrders(\n  em: EntityManager,\n  orderActions: { actionType: string; payload: Record<string, unknown>; index: number }[],\n  scope: { tenantId: string; organizationId: string },\n  salesOrderClass?: EntityClass<{ id: string; orderNumber: string; customerReference?: string | null; tenantId?: string; organizationId?: string; deletedAt?: Date | null }>,\n): Promise<{ type: 'duplicate_order'; severity: 'error'; description: string; expectedValue: string | null; foundValue: string | null; actionIndex: number }[]> {\n  if (!salesOrderClass) return []\n  const discrepancies: { type: 'duplicate_order'; severity: 'error'; description: string; expectedValue: string | null; foundValue: string | null; actionIndex: number }[] = []\n\n  for (const action of orderActions) {\n    if (action.actionType !== 'create_order') continue\n\n    const customerReference = typeof action.payload.customerReference === 'string'\n      ? action.payload.customerReference.trim()\n      : null\n\n    if (!customerReference) continue\n\n    try {\n      const existing = await findOneWithDecryption(\n        em,\n        salesOrderClass,\n        {\n          customerReference,\n          tenantId: scope.tenantId,\n          organizationId: scope.organizationId,\n          deletedAt: null,\n        },\n        undefined,\n        scope,\n      )\n\n      if (existing) {\n        discrepancies.push({\n          type: 'duplicate_order',\n          severity: 'error',\n          description: 'inbox_ops.discrepancy.desc.duplicate_order_reference',\n          expectedValue: existing.orderNumber || existing.id,\n          foundValue: customerReference,\n          actionIndex: action.index,\n        })\n      }\n    } catch {\n      // Skip duplicate detection if lookup fails\n    }\n  }\n\n  return discrepancies\n}\n\nfunction detectPartialForward(email: InboxEmail): boolean {\n  const subject = email.subject || ''\n  const hasReOrFw = /^(RE|FW|Fwd):/i.test(subject)\n  const messageCount = email.threadMessages?.length || 0\n  return hasReOrFw && messageCount < 2\n}\n\nfunction buildParticipantEmailMap(\n  contactMatches: { participant: { name: string; email: string } }[],\n  llmParticipants: { name: string; email: string }[],\n): Map<string, string> {\n  const nameToEmail = new Map<string, string>()\n  // Header-based participants are the most reliable source\n  for (const m of contactMatches) {\n    if (m.participant.name && m.participant.email) {\n      nameToEmail.set(m.participant.name.trim().toLowerCase(), m.participant.email.trim().toLowerCase())\n    }\n  }\n  // LLM-extracted participants as fallback (don't overwrite header-based)\n  for (const p of llmParticipants) {\n    if (p.name && p.email) {\n      const key = p.name.trim().toLowerCase()\n      if (!nameToEmail.has(key)) {\n        nameToEmail.set(key, p.email.trim().toLowerCase())\n      }\n    }\n  }\n  return nameToEmail\n}\n\nfunction enrichCreateContactEmails(\n  actions: { actionType: string; payloadJson: string }[],\n  participantEmailMap: Map<string, string>,\n): void {\n  for (const action of actions) {\n    if (action.actionType !== 'create_contact') continue\n    const payload = safeParsePayloadJson(action.payloadJson)\n    if (payload.email) continue\n    const name = typeof payload.name === 'string' ? 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   "names": ["payload"]
 }

package/generated/entities/inbox_proposal/index.ts

@@ -4,6 +4,7 @@ export const summary = 'summary'
 export const participants = 'participants'
 export const confidence = 'confidence'
 export const detected_language = 'detected_language'
+export const category = 'category'
 export const status = 'status'
 export const possibly_incomplete = 'possibly_incomplete'
 export const reviewed_by_user_id = 'reviewed_by_user_id'

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@open-mercato/core",
-  "version": "0.4.8-develop-15259be22b",
+  "version": "0.4.8-develop-280c02b529",
   "type": "module",
   "main": "./dist/index.js",
   "scripts": {
@@ -217,10 +217,10 @@
     "semver": "^7.6.3"
   },
   "peerDependencies": {
-    "@open-mercato/shared": "0.4.8-develop-15259be22b"
+    "@open-mercato/shared": "0.4.8-develop-280c02b529"
   },
   "devDependencies": {
-    "@open-mercato/shared": "0.4.8-develop-15259be22b",
+    "@open-mercato/shared": "0.4.8-develop-280c02b529",
     "@testing-library/dom": "^10.4.1",
     "@testing-library/jest-dom": "^6.9.1",
     "@testing-library/react": "^16.3.1",

package/src/modules/catalog/inbox-actions.ts

@@ -1,4 +1,5 @@
 import type { InboxActionDefinition, InboxActionExecutionContext } from '@open-mercato/shared/modules/inbox-actions'
+import { findOneWithDecryption } from '@open-mercato/shared/lib/encryption/find'
 import { createProductPayloadSchema } from '../inbox_ops/data/validators'
 import type { CreateProductPayload } from '../inbox_ops/data/validators'
 import {
@@ -7,6 +8,7 @@ import {
   executeCommand,
   resolveProductDiscrepanciesInProposal,
 } from '../inbox_ops/lib/executionHelpers'
+import { CatalogPriceKind } from './data/entities'
 
 async function executeCreateProductAction(
   action: { id: string; proposalId: string; payload: unknown },
@@ -37,6 +39,59 @@ async function executeCreateProductAction(
     throw new ExecutionError('Product creation did not return a product ID', 500)
   }
 
+  // Create default variant so the product works with quotes/orders (issue #891)
+  // No separate permission check — the user already passed catalog.products.manage
+  // in the execution engine, and variant/price creation is an integral part of
+  // product setup, not a separate user action.
+  let variantId: string | null = null
+  try {
+    const variantResult = await executeCommand<Record<string, unknown>, { variantId?: string }>(
+      hCtx,
+      'catalog.variants.create',
+      {
+        productId: result.productId,
+        organizationId: hCtx.organizationId,
+        tenantId: hCtx.tenantId,
+        name: 'Default',
+        isDefault: true,
+        isActive: true,
+        sku: payload.sku || undefined,
+      },
+    )
+    variantId = variantResult.variantId ?? null
+  } catch (variantErr) {
+    console.warn('[catalog:inbox-action] Failed to create default variant (non-fatal):', variantErr instanceof Error ? variantErr.message : variantErr)
+  }
+
+  if (variantId && payload.unitPrice && payload.currencyCode) {
+    try {
+      const priceKind = await findOneWithDecryption(
+        hCtx.em,
+        CatalogPriceKind,
+        {
+          code: 'regular',
+          tenantId: hCtx.tenantId,
+          deletedAt: null,
+        },
+        undefined,
+        { tenantId: hCtx.tenantId, organizationId: hCtx.organizationId },
+      )
+      if (priceKind) {
+        await executeCommand(hCtx, 'catalog.prices.create', {
+          variantId,
+          productId: result.productId,
+          organizationId: hCtx.organizationId,
+          tenantId: hCtx.tenantId,
+          priceKindId: priceKind.id,
+          currencyCode: payload.currencyCode,
+          unitPriceNet: Number(payload.unitPrice),
+        })
+      }
+    } catch (priceErr) {
+      console.warn('[catalog:inbox-action] Failed to set price on default variant (non-fatal):', priceErr)
+    }
+  }
+
   await resolveProductDiscrepanciesInProposal(hCtx.em, action.proposalId, payload.title, result.productId, {
     tenantId: hCtx.tenantId,
     organizationId: hCtx.organizationId,

package/src/modules/customers/inbox-actions.ts

@@ -19,9 +19,58 @@ import {
   resolveCustomerEntityIdByEmail,
   resolveContactIdByNameAndType,
 } from '../inbox_ops/lib/executionHelpers'
-import { splitPersonName } from '../inbox_ops/lib/contactValidation'
+import { splitPersonName, stripTitleFromName } from '../inbox_ops/lib/contactValidation'
 import { findOneWithDecryption, findWithDecryption } from '@open-mercato/shared/lib/encryption/find'
 
+// ---------------------------------------------------------------------------
+// Helpers
+// ---------------------------------------------------------------------------
+
+async function resolveOrCreateCompany(
+  hCtx: ReturnType<typeof asHelperContext>,
+  companyName: string,
+): Promise<string | null> {
+  const CustomerEntityClass = resolveEntityClass(hCtx, 'CustomerEntity')
+  if (CustomerEntityClass) {
+    const allCompanies = await findWithDecryption(
+      hCtx.em,
+      CustomerEntityClass,
+      {
+        kind: 'company',
+        tenantId: hCtx.tenantId,
+        organizationId: hCtx.organizationId,
+        deletedAt: null,
+      },
+      { limit: 500 },
+      { tenantId: hCtx.tenantId, organizationId: hCtx.organizationId },
+    )
+    const trimmedLower = companyName.trim().toLowerCase()
+    const existing = allCompanies.find(
+      (c) => c.displayName && c.displayName.toLowerCase() === trimmedLower,
+    )
+    if (existing) return existing.id
+  }
+
+  try {
+    const result = await executeCommand<Record<string, unknown>, { entityId?: string }>(
+      hCtx,
+      'customers.companies.create',
+      {
+        organizationId: hCtx.organizationId,
+        tenantId: hCtx.tenantId,
+        displayName: companyName.trim(),
+        legalName: companyName.trim(),
+        source: 'ai_inbox',
+        status: 'active',
+      },
+    )
+    return result.entityId ?? null
+  } catch (err) {
+    console.warn('[customers:inbox-action] Failed to create company (non-fatal):', err)
+    return null
+  }
+}
+
 // ---------------------------------------------------------------------------
 // create_contact
 // ---------------------------------------------------------------------------
@@ -36,11 +85,13 @@ async function executeCreateContactAction(
   const CustomerEntityClass = resolveEntityClass(hCtx, 'CustomerEntity')
   if (payload.email && CustomerEntityClass) {
     const emailLower = payload.email.trim().toLowerCase()
+    const targetKind = payload.type === 'company' ? 'company' : 'person'
     let existingContact = await findOneWithDecryption(
       hCtx.em,
       CustomerEntityClass,
       {
         primaryEmail: emailLower,
+        kind: targetKind,
         tenantId: hCtx.tenantId,
         organizationId: hCtx.organizationId,
         deletedAt: null,
@@ -53,6 +104,7 @@ async function executeCreateContactAction(
         hCtx.em,
         CustomerEntityClass,
         {
+          kind: targetKind,
           tenantId: hCtx.tenantId,
           organizationId: hCtx.organizationId,
           deletedAt: null,
@@ -76,40 +128,47 @@ async function executeCreateContactAction(
   }
 
   if (payload.type === 'company') {
-    const result = await executeCommand<Record<string, unknown>, { entityId?: string }>(
-      hCtx,
-      'customers.companies.create',
-      {
-        organizationId: hCtx.organizationId,
-        tenantId: hCtx.tenantId,
-        displayName: payload.name,
-        legalName: payload.companyName ?? payload.name,
-        primaryEmail: payload.email,
-        primaryPhone: payload.phone,
-        source: payload.source,
-      },
-    )
-    if (!result.entityId) {
+    // Use find-or-create to prevent duplicates when a person action with the
+    // same companyName already created this company (or vice versa).
+    const companyId = await resolveOrCreateCompany(hCtx, payload.name)
+    if (!companyId) {
       throw new ExecutionError('Company creation did not return an entity ID', 500)
     }
-    return { createdEntityId: result.entityId, createdEntityType: 'customer_company' }
+    return { createdEntityId: companyId, createdEntityType: 'customer_company' }
   }
 
+  const { cleanedName } = stripTitleFromName(payload.name)
   const { firstName, lastName } = splitPersonName(payload.name, payload.email)
+
+  // If company name is provided, find or create the company and link it to the person.
+  // No separate permission check — the user already passed customers.people.manage
+  // in the execution engine, and company creation is an integral part of contact setup.
+  let companyEntityId: string | null = null
+  if (payload.companyName) {
+    companyEntityId = await resolveOrCreateCompany(hCtx, payload.companyName)
+  }
+
+  const personInput: Record<string, unknown> = {
+    organizationId: hCtx.organizationId,
+    tenantId: hCtx.tenantId,
+    displayName: cleanedName,
+    firstName,
+    lastName,
+    primaryEmail: payload.email,
+    primaryPhone: payload.phone,
+    jobTitle: payload.role || undefined,
+    source: 'ai_inbox',
+    status: 'active',
+    lifecycleStage: 'lead',
+  }
+  if (companyEntityId) {
+    personInput.companyEntityId = companyEntityId
+  }
+
   const result = await executeCommand<Record<string, unknown>, { entityId?: string }>(
     hCtx,
     'customers.people.create',
-    {
-      organizationId: hCtx.organizationId,
-      tenantId: hCtx.tenantId,
-      displayName: payload.name,
-      firstName,
-      lastName,
-      primaryEmail: payload.email,
-      primaryPhone: payload.phone,
-      jobTitle: payload.role,
-      source: payload.source,
-    },
+    personInput,
   )
 
   if (!result.entityId) {