@oneuptime/common 9.4.12 → 9.4.13

package/Server/Services/IncidentEpisodeService.ts

@@ -0,0 +1,1045 @@
+import CreateBy from "../Types/Database/CreateBy";
+import { OnCreate } from "../Types/Database/Hooks";
+import DatabaseService from "./DatabaseService";
+import IncidentStateService from "./IncidentStateService";
+import BadDataException from "../../Types/Exception/BadDataException";
+import ObjectID from "../../Types/ObjectID";
+import PositiveNumber from "../../Types/PositiveNumber";
+import Model from "../../Models/DatabaseModels/IncidentEpisode";
+import IncidentState from "../../Models/DatabaseModels/IncidentState";
+import IncidentSeverity from "../../Models/DatabaseModels/IncidentSeverity";
+import SortOrder from "../../Types/BaseDatabase/SortOrder";
+import CaptureSpan from "../Utils/Telemetry/CaptureSpan";
+import logger from "../Utils/Logger";
+import DatabaseCommonInteractionProps from "../../Types/BaseDatabase/DatabaseCommonInteractionProps";
+import IncidentEpisodeStateTimeline from "../../Models/DatabaseModels/IncidentEpisodeStateTimeline";
+import IncidentEpisodeStateTimelineService from "./IncidentEpisodeStateTimelineService";
+import { IsBillingEnabled } from "../EnvironmentConfig";
+import OneUptimeDate from "../../Types/Date";
+import IncidentEpisodeFeedService from "./IncidentEpisodeFeedService";
+import { IncidentEpisodeFeedEventType } from "../../Models/DatabaseModels/IncidentEpisodeFeed";
+import { Red500, Yellow500, Purple500 } from "../../Types/BrandColors";
+import URL from "../../Types/API/URL";
+import DatabaseConfig from "../DatabaseConfig";
+import IncidentSeverityService from "./IncidentSeverityService";
+import IncidentEpisodeMemberService from "./IncidentEpisodeMemberService";
+import IncidentEpisodeOwnerUserService from "./IncidentEpisodeOwnerUserService";
+import IncidentEpisodeOwnerTeamService from "./IncidentEpisodeOwnerTeamService";
+import TeamMemberService from "./TeamMemberService";
+import IncidentEpisodeOwnerUser from "../../Models/DatabaseModels/IncidentEpisodeOwnerUser";
+import IncidentEpisodeOwnerTeam from "../../Models/DatabaseModels/IncidentEpisodeOwnerTeam";
+import IncidentEpisodeMember from "../../Models/DatabaseModels/IncidentEpisodeMember";
+import User from "../../Models/DatabaseModels/User";
+import { LIMIT_PER_PROJECT } from "../../Types/Database/LimitMax";
+import NotificationRuleWorkspaceChannel from "../../Types/Workspace/NotificationRules/NotificationRuleWorkspaceChannel";
+import WorkspaceType from "../../Types/Workspace/WorkspaceType";
+import IncidentService from "./IncidentService";
+import Semaphore, { SemaphoreMutex } from "../Infrastructure/Semaphore";
+import OnCallDutyPolicyService from "./OnCallDutyPolicyService";
+import OnCallDutyPolicy from "../../Models/DatabaseModels/OnCallDutyPolicy";
+import UserNotificationEventType from "../../Types/UserNotification/UserNotificationEventType";
+
+export class Service extends DatabaseService<Model> {
+  public constructor() {
+    super(Model);
+    if (IsBillingEnabled) {
+      this.hardDeleteItemsOlderThanInDays("createdAt", 3 * 365); // 3 years
+    }
+  }
+
+  @CaptureSpan()
+  public async getExistingEpisodeNumberForProject(data: {
+    projectId: ObjectID;
+  }): Promise<number> {
+    const lastEpisode: Model | null = await this.findOneBy({
+      query: {
+        projectId: data.projectId,
+      },
+      select: {
+        episodeNumber: true,
+      },
+      sort: {
+        episodeNumber: SortOrder.Descending,
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+
+    if (!lastEpisode) {
+      return 0;
+    }
+
+    return lastEpisode.episodeNumber ? Number(lastEpisode.episodeNumber) : 0;
+  }
+
+  @CaptureSpan()
+  protected override async onBeforeCreate(
+    createBy: CreateBy<Model>,
+  ): Promise<OnCreate<Model>> {
+    if (!createBy.props.tenantId && !createBy.props.isRoot) {
+      throw new BadDataException(
+        "ProjectId required to create incident episode.",
+      );
+    }
+
+    const projectId: ObjectID =
+      createBy.props.tenantId || createBy.data.projectId!;
+
+    let mutex: SemaphoreMutex | null = null;
+
+    try {
+      // Acquire mutex to prevent race conditions when generating episode numbers
+      try {
+        mutex = await Semaphore.lock({
+          key: projectId.toString(),
+          namespace: "IncidentEpisode.create",
+        });
+      } catch (err) {
+        logger.error(err);
+      }
+
+      // Get the created state for episodes
+      const incidentState: IncidentState | null =
+        await IncidentStateService.findOneBy({
+          query: {
+            projectId: projectId,
+            isCreatedState: true,
+          },
+          select: {
+            _id: true,
+          },
+          props: {
+            isRoot: true,
+          },
+        });
+
+      if (!incidentState || !incidentState.id) {
+        throw new BadDataException(
+          "Created incident state not found for this project. Please add created incident state from settings.",
+        );
+      }
+
+      createBy.data.currentIncidentStateId = incidentState.id;
+
+      // Auto-generate episode number
+      const episodeNumberForThisEpisode: number =
+        (await this.getExistingEpisodeNumberForProject({
+          projectId: projectId,
+        })) + 1;
+
+      createBy.data.episodeNumber = episodeNumberForThisEpisode;
+
+      // Set initial lastIncidentAddedAt
+      if (!createBy.data.lastIncidentAddedAt) {
+        createBy.data.lastIncidentAddedAt = OneUptimeDate.getCurrentDate();
+      }
+
+      return { createBy, carryForward: { mutex } };
+    } catch (error) {
+      // Release the mutex if it was acquired and an error occurred
+      if (mutex) {
+        try {
+          await Semaphore.release(mutex);
+        } catch (err) {
+          logger.error(err);
+        }
+      }
+      throw error;
+    }
+  }
+
+  @CaptureSpan()
+  protected override async onCreateSuccess(
+    onCreate: OnCreate<Model>,
+    createdItem: Model,
+  ): Promise<Model> {
+    // Release the mutex acquired in onBeforeCreate
+    const mutex: SemaphoreMutex | null = onCreate.carryForward?.mutex || null;
+    if (mutex) {
+      try {
+        await Semaphore.release(mutex);
+      } catch (err) {
+        logger.error(err);
+      }
+    }
+
+    if (!createdItem.projectId) {
+      throw new BadDataException("projectId is required");
+    }
+
+    if (!createdItem.id) {
+      throw new BadDataException("id is required");
+    }
+
+    if (!createdItem.currentIncidentStateId) {
+      throw new BadDataException("currentIncidentStateId is required");
+    }
+
+    // Create initial state timeline entry
+    Promise.resolve()
+      .then(async () => {
+        try {
+          await this.changeEpisodeState({
+            projectId: createdItem.projectId!,
+            episodeId: createdItem.id!,
+            incidentStateId: createdItem.currentIncidentStateId!,
+            notifyOwners: false,
+            rootCause: undefined,
+            props: {
+              isRoot: true,
+            },
+          });
+        } catch (error) {
+          logger.error(
+            `Handle episode state change failed in IncidentEpisodeService.onCreateSuccess: ${error}`,
+          );
+        }
+      })
+      .then(async () => {
+        try {
+          await this.createEpisodeCreatedFeed(createdItem);
+        } catch (error) {
+          logger.error(
+            `Create episode feed failed in IncidentEpisodeService.onCreateSuccess: ${error}`,
+          );
+        }
+      })
+      .then(async () => {
+        // Execute on-call duty policies
+        try {
+          await this.executeEpisodeOnCallDutyPoliciesAsync(createdItem);
+        } catch (error) {
+          logger.error(
+            `On-call duty policy execution failed in IncidentEpisodeService.onCreateSuccess: ${error}`,
+          );
+        }
+      })
+      .catch((error: Error) => {
+        logger.error(
+          `Critical error in IncidentEpisodeService.onCreateSuccess: ${error}`,
+        );
+      });
+
+    return createdItem;
+  }
+
+  @CaptureSpan()
+  private async createEpisodeCreatedFeed(episode: Model): Promise<void> {
+    if (!episode.id || !episode.projectId) {
+      return;
+    }
+
+    let feedInfoInMarkdown: string = `#### Episode ${episode.episodeNumber?.toString()} Created
+
+**${episode.title || "No title provided."}**
+
+`;
+
+    if (episode.description) {
+      feedInfoInMarkdown += `${episode.description}\n\n`;
+    }
+
+    if (episode.isManuallyCreated) {
+      feedInfoInMarkdown += `This episode was manually created.\n\n`;
+    }
+
+    await IncidentEpisodeFeedService.createIncidentEpisodeFeedItem({
+      incidentEpisodeId: episode.id,
+      projectId: episode.projectId,
+      incidentEpisodeFeedEventType: IncidentEpisodeFeedEventType.EpisodeCreated,
+      displayColor: Red500,
+      feedInfoInMarkdown: feedInfoInMarkdown,
+      userId: episode.createdByUserId || undefined,
+    });
+  }
+
+  @CaptureSpan()
+  private async executeEpisodeOnCallDutyPoliciesAsync(
+    createdItem: Model,
+  ): Promise<void> {
+    if (!createdItem.id || !createdItem.projectId) {
+      return;
+    }
+
+    try {
+      // Fetch the episode with on-call duty policies since they may not be loaded
+      const episodeWithPolicies: Model | null = await this.findOneById({
+        id: createdItem.id,
+        select: {
+          onCallDutyPolicies: {
+            _id: true,
+            name: true,
+          },
+        },
+        props: {
+          isRoot: true,
+        },
+      });
+
+      if (
+        !episodeWithPolicies?.onCallDutyPolicies?.length ||
+        episodeWithPolicies.onCallDutyPolicies.length === 0
+      ) {
+        return;
+      }
+
+      // Execute all on-call policies in parallel
+      const policyPromises: Promise<void>[] =
+        episodeWithPolicies.onCallDutyPolicies.map(
+          (policy: OnCallDutyPolicy) => {
+            return OnCallDutyPolicyService.executePolicy(
+              new ObjectID(policy._id as string),
+              {
+                triggeredByIncidentEpisodeId: createdItem.id!,
+                userNotificationEventType:
+                  UserNotificationEventType.IncidentCreated,
+              },
+            );
+          },
+        );
+
+      await Promise.allSettled(policyPromises);
+
+      // Update the flag to indicate on-call policy has been executed
+      await this.updateOneById({
+        id: createdItem.id,
+        data: {
+          isOnCallPolicyExecuted: true,
+        },
+        props: {
+          isRoot: true,
+        },
+      });
+
+      // Create feed entry for on-call policy execution
+      const policyNames: string[] = episodeWithPolicies.onCallDutyPolicies
+        .map((policy: OnCallDutyPolicy) => {
+          return policy.name || "Unnamed Policy";
+        })
+        .filter((name: string) => {
+          return Boolean(name);
+        });
+
+      let feedInfoInMarkdown: string = `#### On-Call Policy Executed\n\n`;
+      feedInfoInMarkdown += `The following on-call ${policyNames.length === 1 ? "policy has" : "policies have"} been executed for this episode:\n\n`;
+
+      for (const policyName of policyNames) {
+        feedInfoInMarkdown += `- ${policyName}\n`;
+      }
+
+      await IncidentEpisodeFeedService.createIncidentEpisodeFeedItem({
+        incidentEpisodeId: createdItem.id,
+        projectId: createdItem.projectId,
+        incidentEpisodeFeedEventType: IncidentEpisodeFeedEventType.OnCallPolicy,
+        displayColor: Purple500,
+        feedInfoInMarkdown: feedInfoInMarkdown,
+      });
+    } catch (error) {
+      logger.error(`Error in executeEpisodeOnCallDutyPoliciesAsync: ${error}`);
+      throw error;
+    }
+  }
+
+  @CaptureSpan()
+  public async changeEpisodeState(data: {
+    projectId: ObjectID;
+    episodeId: ObjectID;
+    incidentStateId: ObjectID;
+    notifyOwners: boolean;
+    rootCause: string | undefined;
+    props: DatabaseCommonInteractionProps;
+    cascadeToIncidents?: boolean;
+  }): Promise<void> {
+    const {
+      projectId,
+      episodeId,
+      incidentStateId,
+      notifyOwners,
+      rootCause,
+      props,
+      cascadeToIncidents,
+    } = data;
+
+    // Get last episode state timeline
+    const lastEpisodeStateTimeline: IncidentEpisodeStateTimeline | null =
+      await IncidentEpisodeStateTimelineService.findOneBy({
+        query: {
+          incidentEpisodeId: episodeId,
+          projectId: projectId,
+        },
+        select: {
+          _id: true,
+          incidentStateId: true,
+        },
+        sort: {
+          createdAt: SortOrder.Descending,
+        },
+        props: {
+          isRoot: true,
+        },
+      });
+
+    if (
+      lastEpisodeStateTimeline &&
+      lastEpisodeStateTimeline.incidentStateId &&
+      lastEpisodeStateTimeline.incidentStateId.toString() ===
+        incidentStateId.toString()
+    ) {
+      return;
+    }
+
+    const stateTimeline: IncidentEpisodeStateTimeline =
+      new IncidentEpisodeStateTimeline();
+
+    stateTimeline.incidentEpisodeId = episodeId;
+    stateTimeline.incidentStateId = incidentStateId;
+    stateTimeline.projectId = projectId;
+    stateTimeline.isOwnerNotified = !notifyOwners;
+
+    if (rootCause) {
+      stateTimeline.rootCause = rootCause;
+    }
+
+    await IncidentEpisodeStateTimelineService.create({
+      data: stateTimeline,
+      props: props || {},
+    });
+
+    /*
+     * Note: resolvedAt is updated by IncidentEpisodeStateTimelineService.onCreateSuccess()
+     * to avoid duplicate updates.
+     */
+
+    // Cascade state change to all member incidents if requested
+    if (cascadeToIncidents) {
+      await this.cascadeStateToMemberIncidents({
+        projectId,
+        episodeId,
+        incidentStateId,
+        props,
+      });
+    }
+  }
+
+  @CaptureSpan()
+  public async cascadeStateToMemberIncidents(data: {
+    projectId: ObjectID;
+    episodeId: ObjectID;
+    incidentStateId: ObjectID;
+    props: DatabaseCommonInteractionProps;
+  }): Promise<void> {
+    const { projectId, episodeId, incidentStateId, props } = data;
+
+    // Get all member incidents for this episode
+    const members: Array<IncidentEpisodeMember> =
+      await IncidentEpisodeMemberService.findBy({
+        query: {
+          incidentEpisodeId: episodeId,
+          projectId: projectId,
+        },
+        select: {
+          incidentId: true,
+        },
+        props: {
+          isRoot: true,
+        },
+        limit: LIMIT_PER_PROJECT,
+        skip: 0,
+      });
+
+    if (members.length === 0) {
+      return;
+    }
+
+    // Update state for each member incident
+    for (const member of members) {
+      if (!member.incidentId) {
+        continue;
+      }
+
+      try {
+        await IncidentService.changeIncidentState({
+          projectId: projectId,
+          incidentId: member.incidentId,
+          incidentStateId: incidentStateId,
+          shouldNotifyStatusPageSubscribers: false,
+          isSubscribersNotified: false,
+          notifyOwners: false, // Don't send notifications for cascaded state changes
+          rootCause: "State changed by episode state cascade.",
+          stateChangeLog: undefined,
+          props: props,
+        });
+      } catch (error) {
+        logger.error(
+          `Failed to cascade state change to incident ${member.incidentId.toString()}: ${error}`,
+        );
+      }
+    }
+  }
+
+  @CaptureSpan()
+  public async acknowledgeEpisode(
+    episodeId: ObjectID,
+    acknowledgedByUserId?: ObjectID,
+    cascadeToIncidents: boolean = true,
+  ): Promise<void> {
+    const episode: Model | null = await this.findOneById({
+      id: episodeId,
+      select: {
+        projectId: true,
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+
+    if (!episode || !episode.projectId) {
+      throw new BadDataException("Episode not found.");
+    }
+
+    const incidentState: IncidentState | null =
+      await IncidentStateService.findOneBy({
+        query: {
+          projectId: episode.projectId,
+          isAcknowledgedState: true,
+        },
+        select: {
+          _id: true,
+        },
+        props: {
+          isRoot: true,
+        },
+      });
+
+    if (!incidentState || !incidentState.id) {
+      throw new BadDataException(
+        "Acknowledged incident state not found for this project.",
+      );
+    }
+
+    await this.changeEpisodeState({
+      projectId: episode.projectId,
+      episodeId: episodeId,
+      incidentStateId: incidentState.id,
+      notifyOwners: false,
+      rootCause: acknowledgedByUserId
+        ? `Acknowledged by user.`
+        : "Acknowledged via API.",
+      props: {
+        isRoot: true,
+        userId: acknowledgedByUserId,
+      },
+      cascadeToIncidents: cascadeToIncidents,
+    });
+  }
+
+  @CaptureSpan()
+  public async resolveEpisode(
+    episodeId: ObjectID,
+    resolvedByUserId?: ObjectID,
+    cascadeToIncidents: boolean = true,
+  ): Promise<void> {
+    const episode: Model | null = await this.findOneById({
+      id: episodeId,
+      select: {
+        projectId: true,
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+
+    if (!episode || !episode.projectId) {
+      throw new BadDataException("Episode not found.");
+    }
+
+    const incidentState: IncidentState | null =
+      await IncidentStateService.findOneBy({
+        query: {
+          projectId: episode.projectId,
+          isResolvedState: true,
+        },
+        select: {
+          _id: true,
+        },
+        props: {
+          isRoot: true,
+        },
+      });
+
+    if (!incidentState || !incidentState.id) {
+      throw new BadDataException(
+        "Resolved incident state not found for this project.",
+      );
+    }
+
+    await this.changeEpisodeState({
+      projectId: episode.projectId,
+      episodeId: episodeId,
+      incidentStateId: incidentState.id,
+      notifyOwners: false,
+      rootCause: resolvedByUserId ? `Resolved by user.` : "Resolved via API.",
+      props: {
+        isRoot: true,
+        userId: resolvedByUserId,
+      },
+      cascadeToIncidents: cascadeToIncidents,
+    });
+  }
+
+  @CaptureSpan()
+  public async reopenEpisode(
+    episodeId: ObjectID,
+    reopenedByUserId?: ObjectID,
+    cascadeToIncidents: boolean = true,
+  ): Promise<void> {
+    const episode: Model | null = await this.findOneById({
+      id: episodeId,
+      select: {
+        projectId: true,
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+
+    if (!episode || !episode.projectId) {
+      throw new BadDataException("Episode not found.");
+    }
+
+    const incidentState: IncidentState | null =
+      await IncidentStateService.findOneBy({
+        query: {
+          projectId: episode.projectId,
+          isCreatedState: true,
+        },
+        select: {
+          _id: true,
+        },
+        props: {
+          isRoot: true,
+        },
+      });
+
+    if (!incidentState || !incidentState.id) {
+      throw new BadDataException(
+        "Created incident state not found for this project.",
+      );
+    }
+
+    await this.changeEpisodeState({
+      projectId: episode.projectId,
+      episodeId: episodeId,
+      incidentStateId: incidentState.id,
+      notifyOwners: false,
+      rootCause: reopenedByUserId ? `Reopened by user.` : "Reopened via API.",
+      props: {
+        isRoot: true,
+        userId: reopenedByUserId,
+      },
+      cascadeToIncidents: cascadeToIncidents,
+    });
+  }
+
+  @CaptureSpan()
+  public async updateEpisodeSeverity(
+    episodeId: ObjectID,
+    severityId: ObjectID,
+    onlyIfHigher: boolean = false,
+  ): Promise<void> {
+    const episode: Model | null = await this.findOneById({
+      id: episodeId,
+      select: {
+        projectId: true,
+        incidentSeverityId: true,
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+
+    if (!episode || !episode.projectId) {
+      throw new BadDataException("Episode not found.");
+    }
+
+    // If onlyIfHigher is true, check if the new severity is higher than the current
+    if (onlyIfHigher && episode.incidentSeverityId) {
+      const currentSeverity: IncidentSeverity | null =
+        await IncidentSeverityService.findOneById({
+          id: episode.incidentSeverityId,
+          select: {
+            order: true,
+          },
+          props: {
+            isRoot: true,
+          },
+        });
+
+      const newSeverity: IncidentSeverity | null =
+        await IncidentSeverityService.findOneById({
+          id: severityId,
+          select: {
+            order: true,
+          },
+          props: {
+            isRoot: true,
+          },
+        });
+
+      // Lower order number means higher severity
+      if (
+        currentSeverity?.order !== undefined &&
+        newSeverity?.order !== undefined &&
+        newSeverity.order >= currentSeverity.order
+      ) {
+        return; // New severity is not higher, don't update
+      }
+    }
+
+    await this.updateOneById({
+      id: episodeId,
+      data: {
+        incidentSeverityId: severityId,
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+
+    // Create feed entry for severity change
+    const newSeverity: IncidentSeverity | null =
+      await IncidentSeverityService.findOneById({
+        id: severityId,
+        select: {
+          name: true,
+          color: true,
+        },
+        props: {
+          isRoot: true,
+        },
+      });
+
+    if (newSeverity && episode.projectId) {
+      await IncidentEpisodeFeedService.createIncidentEpisodeFeedItem({
+        incidentEpisodeId: episodeId,
+        projectId: episode.projectId,
+        incidentEpisodeFeedEventType:
+          IncidentEpisodeFeedEventType.SeverityChanged,
+        displayColor: newSeverity.color || Yellow500,
+        feedInfoInMarkdown: `Episode severity changed to **${newSeverity.name || "Unknown"}**`,
+      });
+    }
+  }
+
+  @CaptureSpan()
+  public async updateIncidentCount(episodeId: ObjectID): Promise<void> {
+    const count: PositiveNumber = await IncidentEpisodeMemberService.countBy({
+      query: {
+        incidentEpisodeId: episodeId,
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+
+    await this.updateOneById({
+      id: episodeId,
+      data: {
+        incidentCount: count.toNumber(),
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+  }
+
+  @CaptureSpan()
+  public async updateLastIncidentAddedAt(episodeId: ObjectID): Promise<void> {
+    await this.updateOneById({
+      id: episodeId,
+      data: {
+        lastIncidentAddedAt: OneUptimeDate.getCurrentDate(),
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+  }
+
+  @CaptureSpan()
+  public async findOwners(episodeId: ObjectID): Promise<Array<User>> {
+    // Get direct user owners
+    const userOwners: Array<IncidentEpisodeOwnerUser> =
+      await IncidentEpisodeOwnerUserService.findBy({
+        query: {
+          incidentEpisodeId: episodeId,
+        },
+        select: {
+          userId: true,
+          user: {
+            _id: true,
+            email: true,
+            name: true,
+          },
+        },
+        props: {
+          isRoot: true,
+        },
+        limit: LIMIT_PER_PROJECT,
+        skip: 0,
+      });
+
+    // Get team owners
+    const teamOwners: Array<IncidentEpisodeOwnerTeam> =
+      await IncidentEpisodeOwnerTeamService.findBy({
+        query: {
+          incidentEpisodeId: episodeId,
+        },
+        select: {
+          teamId: true,
+        },
+        props: {
+          isRoot: true,
+        },
+        limit: LIMIT_PER_PROJECT,
+        skip: 0,
+      });
+
+    // Collect all unique users
+    const usersMap: Map<string, User> = new Map();
+
+    // Add direct user owners
+    for (const owner of userOwners) {
+      if (owner.user && owner.userId) {
+        usersMap.set(owner.userId.toString(), owner.user);
+      }
+    }
+
+    // Add users from teams
+    for (const teamOwner of teamOwners) {
+      if (teamOwner.teamId) {
+        const teamMembers: Array<User> = await TeamMemberService.getUsersInTeam(
+          teamOwner.teamId,
+        );
+        for (const user of teamMembers) {
+          if (user.id) {
+            usersMap.set(user.id.toString(), user);
+          }
+        }
+      }
+    }
+
+    return Array.from(usersMap.values());
+  }
+
+  @CaptureSpan()
+  public async addOwners(data: {
+    episodeId: ObjectID;
+    projectId: ObjectID;
+    userIds?: Array<ObjectID>;
+    teamIds?: Array<ObjectID>;
+    createdByUserId?: ObjectID;
+  }): Promise<void> {
+    const { episodeId, projectId, userIds, teamIds, createdByUserId } = data;
+
+    // Add user owners
+    if (userIds && userIds.length > 0) {
+      for (const userId of userIds) {
+        // Check if already exists
+        const existing: IncidentEpisodeOwnerUser | null =
+          await IncidentEpisodeOwnerUserService.findOneBy({
+            query: {
+              incidentEpisodeId: episodeId,
+              userId: userId,
+            },
+            props: {
+              isRoot: true,
+            },
+            select: {
+              _id: true,
+            },
+          });
+
+        if (!existing) {
+          const ownerUser: IncidentEpisodeOwnerUser =
+            new IncidentEpisodeOwnerUser();
+          ownerUser.incidentEpisodeId = episodeId;
+          ownerUser.userId = userId;
+          ownerUser.projectId = projectId;
+          if (createdByUserId) {
+            ownerUser.createdByUserId = createdByUserId;
+          }
+
+          await IncidentEpisodeOwnerUserService.create({
+            data: ownerUser,
+            props: {
+              isRoot: true,
+            },
+          });
+        }
+      }
+    }
+
+    // Add team owners
+    if (teamIds && teamIds.length > 0) {
+      for (const teamId of teamIds) {
+        // Check if already exists
+        const existing: IncidentEpisodeOwnerTeam | null =
+          await IncidentEpisodeOwnerTeamService.findOneBy({
+            query: {
+              incidentEpisodeId: episodeId,
+              teamId: teamId,
+            },
+            props: {
+              isRoot: true,
+            },
+            select: {
+              _id: true,
+            },
+          });
+
+        if (!existing) {
+          const ownerTeam: IncidentEpisodeOwnerTeam =
+            new IncidentEpisodeOwnerTeam();
+          ownerTeam.incidentEpisodeId = episodeId;
+          ownerTeam.teamId = teamId;
+          ownerTeam.projectId = projectId;
+          if (createdByUserId) {
+            ownerTeam.createdByUserId = createdByUserId;
+          }
+
+          await IncidentEpisodeOwnerTeamService.create({
+            data: ownerTeam,
+            props: {
+              isRoot: true,
+            },
+          });
+        }
+      }
+    }
+  }
+
+  @CaptureSpan()
+  public getWorkspaceChannelForEpisode(
+    episode: Model,
+    workspaceType: WorkspaceType,
+  ): Array<NotificationRuleWorkspaceChannel> {
+    if (
+      !episode.postUpdatesToWorkspaceChannels ||
+      !Array.isArray(episode.postUpdatesToWorkspaceChannels) ||
+      episode.postUpdatesToWorkspaceChannels.length === 0
+    ) {
+      return [];
+    }
+
+    return episode.postUpdatesToWorkspaceChannels.filter(
+      (channel: NotificationRuleWorkspaceChannel) => {
+        return channel.workspaceType === workspaceType;
+      },
+    );
+  }
+
+  @CaptureSpan()
+  public async isEpisodeResolved(episodeId: ObjectID): Promise<boolean> {
+    const episode: Model | null = await this.findOneById({
+      id: episodeId,
+      select: {
+        projectId: true,
+        currentIncidentState: {
+          order: true,
+        },
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+
+    if (!episode || !episode.projectId) {
+      throw new BadDataException("Episode not found.");
+    }
+
+    const resolvedState: IncidentState =
+      await IncidentStateService.getResolvedIncidentState({
+        projectId: episode.projectId,
+        props: {
+          isRoot: true,
+        },
+      });
+
+    const currentOrder: number = episode.currentIncidentState?.order || 0;
+    const resolvedOrder: number = resolvedState.order || 0;
+
+    return currentOrder >= resolvedOrder;
+  }
+
+  @CaptureSpan()
+  public async isEpisodeAcknowledged(data: {
+    episodeId: ObjectID;
+  }): Promise<boolean> {
+    const episode: Model | null = await this.findOneById({
+      id: data.episodeId,
+      select: {
+        projectId: true,
+        currentIncidentState: {
+          order: true,
+        },
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+
+    if (!episode || !episode.projectId) {
+      throw new BadDataException("Episode not found.");
+    }
+
+    const acknowledgedState: IncidentState =
+      await IncidentStateService.getAcknowledgedIncidentState({
+        projectId: episode.projectId,
+        props: {
+          isRoot: true,
+        },
+      });
+
+    const currentOrder: number = episode.currentIncidentState?.order || 0;
+    const acknowledgedOrder: number = acknowledgedState.order || 0;
+
+    return currentOrder >= acknowledgedOrder;
+  }
+
+  @CaptureSpan()
+  public async getEpisodeLinkInDashboard(
+    projectId: ObjectID,
+    episodeId: ObjectID,
+  ): Promise<URL> {
+    const dashboardUrl: URL = await DatabaseConfig.getDashboardUrl();
+
+    return URL.fromString(dashboardUrl.toString()).addRoute(
+      `/${projectId.toString()}/incidents/episodes/${episodeId.toString()}`,
+    );
+  }
+
+  @CaptureSpan()
+  public async getEpisodeNumber(data: {
+    episodeId: ObjectID;
+  }): Promise<number | null> {
+    const episode: Model | null = await this.findOneById({
+      id: data.episodeId,
+      select: {
+        episodeNumber: true,
+      },
+      props: {
+        isRoot: true,
+      },
+    });
+
+    if (!episode) {
+      throw new BadDataException("Episode not found.");
+    }
+
+    return episode.episodeNumber ? Number(episode.episodeNumber) : null;
+  }
+}
+
+export default new Service();