@oneuptime/common 12.0.32 → 12.0.34

package/Utils/Rum/SessionReplayHealth.ts

@@ -0,0 +1,732 @@
+import {
+  RecordingHealthAction,
+  RecordingHealthActionTarget,
+  RecordingHealthDiagnosis,
+  RecordingHealthPolicy,
+  RecordingHealthStatus,
+  SessionReplayRefusalCount,
+  SessionReplayRefusalReason,
+  isSessionReplayRefusalReason,
+} from "../../Types/Rum/SessionReplayHealth";
+import SessionReplayCaptureTrigger from "../../Types/Rum/SessionReplayCaptureTrigger";
+import SessionReplayConsentMode from "../../Types/Rum/SessionReplayConsentMode";
+import {
+  readDtoBoolean,
+  readDtoNumber,
+  readDtoOptionalNumber,
+  readDtoString,
+  readDtoStringArray,
+} from "../../Types/Rum/SessionReplayApi";
+
+/*
+ * diagnoseRecordingHealth: one pure function that turns the ingest-status
+ * response into the single sentence the list page, the settings page and
+ * the setup guide all show.
+ *
+ * Pure and isomorphic (no Date.now(), no I/O, no DOM) so every state in
+ * the priority table is a unit test with a fixed clock. The copy rules it
+ * enforces are the product's, not decoration: name the cause, quantify
+ * it, offer ONE action, never render a counter that was not read as 0,
+ * and never say "disconnected" without saying why.
+ */
+
+/*
+ * A refusal reason has to recur before it is reported as THE problem: a
+ * handful of origin-not-allowed refusals in a day is a developer's local
+ * build, hundreds is a misconfigured allowlist.
+ */
+export const SESSION_REPLAY_REFUSAL_ALERT_THRESHOLD: number = 5;
+
+/*
+ * A recorder that keeps fetching its policy but has not delivered a chunk
+ * for this long is stuck, not quiet. 6h spans a working day's lull
+ * without flagging a site that simply has evening traffic.
+ */
+export const SESSION_REPLAY_STALE_CHUNK_MS: number = 6 * 60 * 60 * 1000;
+
+/*
+ * "The recorder is loading on the site" means a policy fetch inside this
+ * window. Past it no recorder is running right now, which is why a silent
+ * application splits in two: a recorder that keeps fetching but delivers
+ * nothing is STUCK (state "stale"), while one that is not fetching either
+ * is simply not on any page being served - and the health copy says so
+ * rather than calling the second one healthy.
+ */
+export const SESSION_REPLAY_RECORDER_ACTIVE_WINDOW_MS: number =
+  24 * 60 * 60 * 1000;
+
+const SECOND_MS: number = 1000;
+const MINUTE_MS: number = 60 * SECOND_MS;
+const HOUR_MS: number = 60 * MINUTE_MS;
+const DAY_MS: number = 24 * HOUR_MS;
+
+/*
+ * "12s ago", "5m ago", "7h ago", "3d ago". A future or sub-second time is
+ * "just now" (clock skew between the browser and the server is normal); a
+ * non-finite input is "unknown" so a bad timestamp can never render as
+ * "0s ago", which would claim liveness that was never observed.
+ */
+export function formatRelativeAge(
+  fromUnixMs: number,
+  nowUnixMs: number,
+): string {
+  if (!Number.isFinite(fromUnixMs) || !Number.isFinite(nowUnixMs)) {
+    return "unknown";
+  }
+
+  const ageMs: number = nowUnixMs - fromUnixMs;
+
+  if (ageMs < SECOND_MS) {
+    return "just now";
+  }
+
+  if (ageMs < MINUTE_MS) {
+    return `${Math.floor(ageMs / SECOND_MS)}s ago`;
+  }
+
+  if (ageMs < HOUR_MS) {
+    return `${Math.floor(ageMs / MINUTE_MS)}m ago`;
+  }
+
+  if (ageMs < DAY_MS) {
+    return `${Math.floor(ageMs / HOUR_MS)}h ago`;
+  }
+
+  return `${Math.floor(ageMs / DAY_MS)}d ago`;
+}
+
+/* "1h", "6h", "3d" - a duration rather than an age, for "no chunk for 7h". */
+export function formatDurationForCopy(durationMs: number): string {
+  if (!Number.isFinite(durationMs) || durationMs < 0) {
+    return "unknown";
+  }
+
+  if (durationMs < MINUTE_MS) {
+    return `${Math.floor(durationMs / SECOND_MS)}s`;
+  }
+
+  if (durationMs < HOUR_MS) {
+    return `${Math.floor(durationMs / MINUTE_MS)}m`;
+  }
+
+  if (durationMs < DAY_MS) {
+    return `${Math.floor(durationMs / HOUR_MS)}h`;
+  }
+
+  return `${Math.floor(durationMs / DAY_MS)}d`;
+}
+
+/*
+ * A count for copy: "1,234", or "unknown" for null. Formatted by hand
+ * rather than toLocaleString so the sentence is identical in every
+ * browser locale and in tests.
+ */
+export function formatCountForCopy(count: number | null): string {
+  if (count === null || !Number.isFinite(count)) {
+    return "unknown";
+  }
+
+  const rounded: number = Math.max(0, Math.floor(count));
+  const digits: string = String(rounded);
+  let formatted: string = "";
+
+  for (let index: number = 0; index < digits.length; index++) {
+    const fromEnd: number = digits.length - index;
+
+    if (index > 0 && fromEnd % 3 === 0) {
+      formatted += ",";
+    }
+
+    formatted += digits[index];
+  }
+
+  return formatted;
+}
+
+/* "1 GB", "512 MB", "2.5 GB". Byte budgets are set in whole GB or MB. */
+export function formatBytesForCopy(bytes: number): string {
+  if (!Number.isFinite(bytes) || bytes < 0) {
+    return "unknown";
+  }
+
+  const gb: number = bytes / (1024 * 1024 * 1024);
+
+  if (gb >= 1) {
+    return `${Number.isInteger(gb) ? gb : gb.toFixed(1)} GB`;
+  }
+
+  const mb: number = bytes / (1024 * 1024);
+
+  return `${Math.round(mb)} MB`;
+}
+
+/* ISO string -> unix ms, or null when absent or unparseable. */
+export function parseHealthTimestamp(value: string | null): number | null {
+  if (typeof value !== "string" || value.length === 0) {
+    return null;
+  }
+
+  const parsed: number = Date.parse(value);
+
+  return Number.isFinite(parsed) ? parsed : null;
+}
+
+/*
+ * Normalise the /ingest-status JSON. The legacy top-level policy fields
+ * are folded into `policy`; every additive field defaults to null (not
+ * measured) rather than 0 or "", and unknown refusal reasons are dropped
+ * so the diagnosis only ever names a reason it has copy for. Returns null
+ * for a body that is not an object at all, which the caller reports as
+ * "unknown" health.
+ */
+export function parseRecordingHealthStatus(
+  raw: unknown,
+): RecordingHealthStatus | null {
+  if (raw === null || typeof raw !== "object" || Array.isArray(raw)) {
+    return null;
+  }
+
+  const row: Record<string, unknown> = raw as Record<string, unknown>;
+
+  const readNullableString: (key: string) => string | null = (
+    key: string,
+  ): string | null => {
+    const value: unknown = row[key];
+
+    return typeof value === "string" && value.length > 0 ? value : null;
+  };
+
+  const readNullableNumber: (key: string) => number | null = (
+    key: string,
+  ): number | null => {
+    const value: number | undefined = readDtoOptionalNumber(row, key);
+
+    return value === undefined ? null : value;
+  };
+
+  const rawRefusals: unknown = row["refusalsLast24h"];
+  let refusals: Array<SessionReplayRefusalCount> | null = null;
+
+  if (Array.isArray(rawRefusals)) {
+    refusals = [];
+
+    for (const entry of rawRefusals) {
+      if (entry === null || typeof entry !== "object") {
+        continue;
+      }
+
+      const entryRow: Record<string, unknown> = entry as Record<
+        string,
+        unknown
+      >;
+      const reason: unknown = entryRow["reason"];
+      const count: number | undefined = readDtoOptionalNumber(
+        entryRow,
+        "count",
+      );
+
+      if (isSessionReplayRefusalReason(reason) && count !== undefined) {
+        refusals.push({ reason: reason, count: count });
+      }
+    }
+  }
+
+  /*
+   * Drops keep whatever reason string the worker used: they are shown
+   * verbatim ("12 chunks dropped after acceptance: scrub-incomplete") and
+   * never drive a diagnosis state, so an unknown reason is still worth
+   * showing rather than filtering.
+   */
+  const rawDrops: unknown = row["dropsLast24h"];
+  let drops: Array<{ reason: string; count: number }> | null = null;
+
+  if (Array.isArray(rawDrops)) {
+    drops = [];
+
+    for (const entry of rawDrops) {
+      if (entry === null || typeof entry !== "object") {
+        continue;
+      }
+
+      const entryRow: Record<string, unknown> = entry as Record<
+        string,
+        unknown
+      >;
+      const reason: unknown = entryRow["reason"];
+      const count: number | undefined = readDtoOptionalNumber(
+        entryRow,
+        "count",
+      );
+
+      if (typeof reason === "string" && reason && count !== undefined) {
+        drops.push({ reason: reason, count: count });
+      }
+    }
+  }
+
+  /*
+   * Absent or not an array means the server never reported capabilities
+   * (unknown); an empty array means a recorder uploaded and announced
+   * none. Entries are kept verbatim rather than filtered against a known
+   * list: the vocabulary belongs to the recorder, and a capability this
+   * build has not heard of is exactly what somebody debugging a mixed
+   * rollout needs to see.
+   */
+  const rawCapabilities: unknown = row["recorderCapabilities"];
+  const recorderCapabilities: Array<string> | null = Array.isArray(
+    rawCapabilities,
+  )
+    ? readDtoStringArray(row, "recorderCapabilities")
+    : null;
+
+  const retentionInDays: number | undefined = readDtoOptionalNumber(
+    row,
+    "retentionInDays",
+  );
+
+  const policy: RecordingHealthPolicy = {
+    isProjectEnabled: readDtoBoolean(row, "isProjectAllowed"),
+    isApplicationEnabled: readDtoBoolean(row, "isApplicationEnabled"),
+    captureTrigger: readDtoString(row, "captureTrigger"),
+    samplePercentage: readDtoNumber(row, "samplePercentage"),
+    consentMode: readDtoString(row, "consentMode"),
+    maskingMode: readDtoString(row, "maskingMode"),
+    retentionInDays: retentionInDays === undefined ? null : retentionInDays,
+  };
+
+  return {
+    appIdentifier: readDtoString(row, "appIdentifier"),
+    allowedOrigins: readDtoStringArray(row, "allowedOrigins"),
+    policy: policy,
+    publishedRecorderVersion: readNullableString("publishedRecorderVersion"),
+    lastConfigFetchAt: readNullableString("lastConfigFetchAt"),
+    lastChunkReceivedAt: readNullableString("lastChunkReceivedAt"),
+    lastSessionStartedAt: readNullableString("lastSessionStartedAt"),
+    budgetExceededAt: readNullableString("budgetExceededAt"),
+    sessionsLast24h: readNullableNumber("sessionsLast24h"),
+    playableSessionsLast24h: readNullableNumber("playableSessionsLast24h"),
+    refusalsLast24h: refusals,
+    dropsLast24h: drops,
+    recorderCapabilities: recorderCapabilities,
+    projectBytesUsedToday: readNullableNumber("projectBytesUsedToday"),
+    dailyByteLimit: readDtoNumber(row, "dailyByteLimit"),
+    applicationBytesUsedThisMonth: readNullableNumber(
+      "applicationBytesUsedThisMonth",
+    ),
+    monthlyBudgetInGB: readNullableNumber("monthlyBudgetInGB"),
+  };
+}
+
+/* The most frequent refusal reason, or null when nothing was refused. */
+export function getTopRefusal(
+  refusals: Array<SessionReplayRefusalCount> | null,
+): SessionReplayRefusalCount | null {
+  if (refusals === null || refusals.length === 0) {
+    return null;
+  }
+
+  let top: SessionReplayRefusalCount | null = null;
+
+  for (const refusal of refusals) {
+    if (top === null || refusal.count > top.count) {
+      top = refusal;
+    }
+  }
+
+  return top;
+}
+
+interface RefusalCopy {
+  /* Short, human: replaces the kebab-case reason in the title. */
+  label: string;
+  /* Says what to do about it, or why nothing in the product can. */
+  detail: string;
+  action?: RecordingHealthAction;
+}
+
+/*
+ * One entry per gate reason, so the title never shows the bare reason
+ * code. Deployment-level causes (ingest switched off, no artifact, Redis
+ * down) have no action: nothing on a settings page fixes them, and
+ * offering a link that cannot help is worse than saying so.
+ */
+const REFUSAL_COPY: Record<SessionReplayRefusalReason, RefusalCopy> = {
+  "ingest-disabled": {
+    label: "ingest is switched off on this deployment",
+    detail:
+      "SESSION_REPLAY_INGEST_ENABLED is false on the server, so every chunk is refused. Only the operator of this deployment can change that.",
+  },
+  "instance-not-offering-replay": {
+    label: "this deployment publishes no recorder",
+    detail:
+      "No recorder artifact is built on this deployment, so chunks from a cached recorder are refused. Only the operator of this deployment can change that.",
+  },
+  "policy-unavailable": {
+    label: "the policy lookup failed",
+    detail:
+      "The server could not load this application's replay policy and refused rather than guess. This clears on its own once the database is reachable.",
+  },
+  "not-enabled": {
+    label: "replay was switched off when they arrived",
+    detail:
+      "Chunks arrived while the application or project had session replay switched off.",
+    action: { label: "Check the switch", target: "app-settings" },
+  },
+  "origin-not-allowed": {
+    label: "origin not allowed",
+    detail: "Requests came from an origin that is not in your allowed origins.",
+    action: { label: "Edit allowed origins", target: "allowed-origins" },
+  },
+  "session-chunk-cap": {
+    label: "sessions hit the chunk cap",
+    detail:
+      "Some sessions reached the per-session chunk cap and stopped uploading; the recording up to that point is kept.",
+  },
+  "not-sampled": {
+    label: "not sampled",
+    detail:
+      "The server's sampling draw refused chunks the recorder sent, which happens when the sample percentage was lowered while sessions were live.",
+    action: { label: "Review sampling", target: "app-settings" },
+  },
+  "rate-limited": {
+    label: "rate limited",
+    detail:
+      "Uploads exceeded the per-application rate limit and were refused. A burst of page loads clears on its own.",
+  },
+  "rate-counter-unavailable": {
+    label: "the rate counter was unreachable",
+    detail:
+      "The server could not reach its rate counter and refused rather than guess. This clears on its own once the counter store is reachable.",
+  },
+  "budget-exhausted": {
+    label: "the project's daily budget is spent",
+    detail: "This project used its daily byte budget for session replay.",
+    action: { label: "Review the budget", target: "budget" },
+  },
+  "budget-counter-unavailable": {
+    label: "the budget counter was unreachable",
+    detail:
+      "The server could not reach its budget counter and refused rather than guess. This clears on its own once the counter store is reachable.",
+  },
+  "app-monthly-budget-exhausted": {
+    label: "the monthly budget is spent",
+    detail: "This application used its monthly byte budget for session replay.",
+    action: { label: "Raise the budget", target: "budget" },
+  },
+  "consent-required": {
+    label: "consent was not granted",
+    detail:
+      "Uploads arrived before your page called OneUptimeReplay.grantConsent(). The recorder keeps recording in memory; nothing is stored until consent is granted.",
+    action: { label: "How consent works", target: "docs-consent" },
+  },
+};
+
+function action(
+  label: string,
+  target: RecordingHealthActionTarget,
+): RecordingHealthAction {
+  return { label: label, target: target };
+}
+
+/* "for acme-web" when the identifier is known, "" otherwise. */
+function appSuffix(status: RecordingHealthStatus): string {
+  return status.appIdentifier ? ` for ${status.appIdentifier}` : "";
+}
+
+/*
+ * What keeps a loaded recorder from ever uploading, read off the policy
+ * alone. Ordered by how absolute the block is: sampling at 0% records
+ * nothing at all; consent gates every upload until the page grants it;
+ * the error/frustration trigger uploads nothing on a quiet day. When
+ * none applies, the generic explanation points at the request path.
+ */
+function explainLoadedNeverUploaded(status: RecordingHealthStatus): {
+  detail: string;
+  action: RecordingHealthAction;
+} {
+  const policy: RecordingHealthPolicy = status.policy;
+
+  if (policy.samplePercentage <= 0) {
+    return {
+      detail:
+        "Your sample percentage is 0%, so no session is recorded. Raise it to record the next visitor.",
+      action: action("Set sampling to 100%", "app-settings"),
+    };
+  }
+
+  if (policy.consentMode === SessionReplayConsentMode.RequireExplicit) {
+    return {
+      detail:
+        "Waiting for consent: the page has not called OneUptimeReplay.grantConsent(), and nothing uploads until it does.",
+      action: action("How consent works", "docs-consent"),
+    };
+  }
+
+  if (
+    policy.captureTrigger === SessionReplayCaptureTrigger.OnErrorOrFrustration
+  ) {
+    return {
+      detail:
+        "Uploads only start when an error or frustration signal fires; a quiet day looks like nothing. Switch the trigger to Always to record every session.",
+      action: action("Record every session", "app-settings"),
+    };
+  }
+
+  return {
+    detail:
+      "The policy fetch succeeds but no chunk has arrived. Uploads flush every 15s, so a request is being blocked on the way: check the browser console for a CSP or ad-blocker refusal of the ingest URL.",
+    action: action("Allow the recorder through your CSP", "docs-csp"),
+  };
+}
+
+function isDailyBudgetSpent(status: RecordingHealthStatus): boolean {
+  return (
+    status.projectBytesUsedToday !== null &&
+    status.dailyByteLimit > 0 &&
+    status.projectBytesUsedToday >= status.dailyByteLimit
+  );
+}
+
+/*
+ * budgetExceededAt is a stamp, not a live flag. When the month's usage is
+ * known and sits under the budget, the stamp is from a previous month and
+ * uploads are flowing again; only then is it ignored.
+ */
+function isMonthlyBudgetPaused(status: RecordingHealthStatus): boolean {
+  if (status.budgetExceededAt === null) {
+    return false;
+  }
+
+  if (
+    status.applicationBytesUsedThisMonth !== null &&
+    status.monthlyBudgetInGB !== null &&
+    status.monthlyBudgetInGB > 0 &&
+    status.applicationBytesUsedThisMonth <
+      status.monthlyBudgetInGB * 1024 * 1024 * 1024
+  ) {
+    return false;
+  }
+
+  return true;
+}
+
+/* "143 sessions in 24h (120 playable)", with unknown counters said so. */
+function describeSessions(status: RecordingHealthStatus): string {
+  const sessions: string = formatCountForCopy(status.sessionsLast24h);
+
+  if (status.sessionsLast24h === null) {
+    return "sessions in 24h: unknown";
+  }
+
+  const playable: string =
+    status.playableSessionsLast24h === null
+      ? ""
+      : ` (${formatCountForCopy(status.playableSessionsLast24h)} playable)`;
+
+  return `${sessions} session${status.sessionsLast24h === 1 ? "" : "s"} in 24h${playable}`;
+}
+
+/*
+ * The diagnosis. Strict priority, first match wins:
+ *
+ *   disabled-project > disabled-app > budget-paused > refusing >
+ *   never-loaded > loaded-never-uploaded > stale > healthy-quiet > healthy
+ *
+ * The last two split the same silence by whether a recorder is still
+ * running: past SESSION_REPLAY_STALE_CHUNK_MS without a chunk, a policy
+ * fetch inside SESSION_REPLAY_RECORDER_ACTIVE_WINDOW_MS means "stale"
+ * (loading but not uploading - something is blocking the request), and no
+ * policy fetch in that window means "healthy-quiet" (no recorder is on a
+ * page right now: quiet traffic, or a snippet that was removed).
+ *
+ * and "unknown" when there is no status to read. The order is the order
+ * in which a fix has to happen: a switched-off project makes every later
+ * signal moot, a spent budget explains any refusal, a refusal explains a
+ * missing chunk, and only a recorder that is loading and uploading can be
+ * stale or healthy.
+ */
+export function diagnoseRecordingHealth(
+  status: RecordingHealthStatus | null,
+  nowUnixMs: number,
+): RecordingHealthDiagnosis {
+  if (status === null) {
+    return {
+      state: "unknown",
+      severity: "info",
+      title: "Recording health is unknown",
+      detail:
+        "The health status could not be loaded, so nothing here says whether recording works. Reload to try again.",
+    };
+  }
+
+  const policy: RecordingHealthPolicy = status.policy;
+
+  if (!policy.isProjectEnabled) {
+    return {
+      state: "disabled-project",
+      severity: "error",
+      title: "Session replay is switched off for this project",
+      detail:
+        "Nothing is recorded for any application while the project switch is off, whatever the application settings say.",
+      action: action("Turn it on", "project-settings"),
+    };
+  }
+
+  if (!policy.isApplicationEnabled) {
+    return {
+      state: "disabled-app",
+      severity: "error",
+      title: `Session replay is switched off${appSuffix(status)}`,
+      detail:
+        "Recorders on this application's pages fetch a disabled policy and record nothing.",
+      action: action("Turn it on", "app-settings"),
+    };
+  }
+
+  if (isMonthlyBudgetPaused(status)) {
+    const since: number | null = parseHealthTimestamp(status.budgetExceededAt);
+    const sinceCopy: string =
+      since === null ? "" : ` ${formatRelativeAge(since, nowUnixMs)}`;
+    const budgetCopy: string =
+      status.monthlyBudgetInGB === null
+        ? "its monthly budget"
+        : `its ${status.monthlyBudgetInGB} GB monthly budget`;
+
+    return {
+      state: "budget-paused",
+      severity: "error",
+      title: `Uploads paused${sinceCopy}`,
+      detail: `This application used ${budgetCopy}. Uploads resume next month, or as soon as the budget is raised.`,
+      action: action("Raise the budget", "budget"),
+    };
+  }
+
+  if (isDailyBudgetSpent(status)) {
+    return {
+      state: "budget-paused",
+      severity: "error",
+      title: "Uploads paused for today",
+      detail: `This project used its ${formatBytesForCopy(status.dailyByteLimit)} daily budget for session replay (${formatBytesForCopy(status.projectBytesUsedToday as number)} used). Uploads resume tomorrow.`,
+      action: action("Review the budget", "budget"),
+    };
+  }
+
+  const topRefusal: SessionReplayRefusalCount | null = getTopRefusal(
+    status.refusalsLast24h,
+  );
+
+  if (
+    topRefusal !== null &&
+    topRefusal.count >= SESSION_REPLAY_REFUSAL_ALERT_THRESHOLD
+  ) {
+    const copy: RefusalCopy = REFUSAL_COPY[topRefusal.reason];
+
+    return {
+      state: "refusing",
+      severity: "warning",
+      title: `${formatCountForCopy(topRefusal.count)} uploads refused in 24h: ${copy.label}`,
+      detail: copy.detail,
+      ...(copy.action && { action: copy.action }),
+    };
+  }
+
+  const lastConfigFetchUnixMs: number | null = parseHealthTimestamp(
+    status.lastConfigFetchAt,
+  );
+  const lastChunkUnixMs: number | null = parseHealthTimestamp(
+    status.lastChunkReceivedAt,
+  );
+
+  /*
+   * Both null, not just the config stamp: an older server never sends
+   * lastConfigFetchAt, and a recorder that has delivered a chunk has
+   * self-evidently loaded.
+   */
+  if (lastConfigFetchUnixMs === null && lastChunkUnixMs === null) {
+    return {
+      state: "never-loaded",
+      severity: "warning",
+      title: `The recorder has never loaded${appSuffix(status)}`,
+      detail:
+        "No page has fetched this application's replay policy and no chunk has arrived. Add the script tag to your site, then reload a page that uses it.",
+      action: action("Open the setup guide", "setup-guide"),
+    };
+  }
+
+  if (lastChunkUnixMs === null) {
+    const explanation: { detail: string; action: RecordingHealthAction } =
+      explainLoadedNeverUploaded(status);
+
+    return {
+      state: "loaded-never-uploaded",
+      severity: "warning",
+      title: `The recorder loaded ${formatRelativeAge(lastConfigFetchUnixMs as number, nowUnixMs)} but nothing has been uploaded`,
+      detail: explanation.detail,
+      action: explanation.action,
+    };
+  }
+
+  const chunkAgeMs: number = nowUnixMs - lastChunkUnixMs;
+  const isRecorderStillLoading: boolean =
+    lastConfigFetchUnixMs !== null &&
+    nowUnixMs - lastConfigFetchUnixMs <=
+      SESSION_REPLAY_RECORDER_ACTIVE_WINDOW_MS;
+
+  if (chunkAgeMs > SESSION_REPLAY_STALE_CHUNK_MS && isRecorderStillLoading) {
+    const explanation: { detail: string; action: RecordingHealthAction } =
+      explainLoadedNeverUploaded(status);
+
+    return {
+      state: "stale",
+      severity: "warning",
+      title: `No chunk for ${formatDurationForCopy(chunkAgeMs)} while the recorder keeps loading`,
+      detail: `The recorder last fetched its policy ${formatRelativeAge(lastConfigFetchUnixMs as number, nowUnixMs)}, but the last chunk arrived ${formatRelativeAge(lastChunkUnixMs, nowUnixMs)}. ${explanation.detail}`,
+      action: explanation.action,
+    };
+  }
+
+  /*
+   * What is left of the >6h case: no chunk AND no policy fetch inside the
+   * active window either (or no policy-fetch stamp at all on an older
+   * server). Nothing is switched off, over budget or being refused, so
+   * this is not an error - but "no recorder has loaded for a day" is also
+   * exactly what a removed script tag looks like, and the previous copy
+   * ("quiet traffic rather than a broken install") handed out that
+   * reassurance for the one silent case it cannot actually vouch for. The
+   * copy now names what it knows, quantifies both silences, and offers
+   * the install check as the single next step.
+   */
+  if (chunkAgeMs > SESSION_REPLAY_STALE_CHUNK_MS) {
+    const quietTitle: string = `No session recorded in the past ${formatDurationForCopy(chunkAgeMs)}`;
+    const chunkAgeCopy: string = formatRelativeAge(lastChunkUnixMs, nowUnixMs);
+
+    /*
+     * No action in this branch: an older server sends no lastConfigFetchAt
+     * at all, so nothing here says the install is wrong, and pointing at
+     * the setup guide would be a guess dressed as advice.
+     */
+    if (lastConfigFetchUnixMs === null) {
+      return {
+        state: "healthy-quiet",
+        severity: "info",
+        title: quietTitle,
+        detail: `The last chunk arrived ${chunkAgeCopy} and this server does not report policy fetches, so whether a recorder is still loading on your pages cannot be told from here. The policy is healthy (sampling ${policy.samplePercentage}%).`,
+      };
+    }
+
+    return {
+      state: "healthy-quiet",
+      severity: "info",
+      title: quietTitle,
+      detail: `The last chunk arrived ${chunkAgeCopy} and no page has fetched the policy for ${formatDurationForCopy(nowUnixMs - lastConfigFetchUnixMs)} either, so no recorder is running on this application right now - quiet traffic on a low-traffic or staging app, or a snippet that is no longer on the page. The policy is healthy (sampling ${policy.samplePercentage}%).`,
+      action: action("Check the install", "setup-guide"),
+    };
+  }
+
+  return {
+    state: "healthy",
+    severity: "ok",
+    title: "Recording healthy",
+    detail: `Last chunk ${formatRelativeAge(lastChunkUnixMs, nowUnixMs)} - ${describeSessions(status)} - sampling ${policy.samplePercentage}%.`,
+  };
+}