@onedeskpro/chatbot-core 0.3.1 → 0.5.0

package/dist/index.js

@@ -15,10 +15,21 @@ function a(e) {
 	let t = e;
 	return typeof t.type == "string" && typeof t.url == "string" && typeof t.fileName == "string" && typeof t.size == "number";
 }
-function o(e) {
+var o = [
+	"ai",
+	"waiting",
+	"human",
+	"closed"
+];
+function s(e) {
+	if (typeof e != "object" || !e) return !1;
+	let t = e;
+	return typeof t.mode == "string" && o.includes(t.mode) && (t.conversationId === void 0 || typeof t.conversationId == "string") && (t.agentName === void 0 || typeof t.agentName == "string");
+}
+function c(e) {
 	return e instanceof Error && "apiError" in e && "status" in e && typeof e.status == "number" && i(e.apiError);
 }
-var s = class {
+var l = class {
 	constructor(e) {
 		this.baseUrl = e.baseUrl.replace(/\/$/, ""), this.apiKey = e.apiKey, this.timeoutMs = e.timeoutMs ?? 3e4, this.uploadTimeoutMs = e.uploadTimeoutMs ?? r;
 	}
@@ -91,33 +102,43 @@ var s = class {
 	async requestHuman(e) {
 		return this.request("POST", "/sdk/human-request", { visitorToken: e });
 	}
+	async cancelHumanRequest(e) {
+		return this.postTicketAction("/sdk/human-request/cancel", e);
+	}
+	async closeConversation(e) {
+		return this.postTicketAction("/sdk/conversation/close", e);
+	}
+	async postTicketAction(e, t) {
+		let n = await this.request("POST", e, { visitorToken: t });
+		return s(n) || this.fail("The server returned an unexpected ticket status.", 200, "BAD_RESPONSE", e), n;
+	}
 	async fetchTicketStatus(e) {
 		return this.request("GET", "/sdk/ticket-status", void 0, void 0, { "X-Visitor-Token": e });
 	}
-}, c = "https://api.onedeskpro.com", l = 10485760, u = 10;
+}, u = "https://api.onedeskpro.com", d = 10485760, f = 10;
 // src/attachments.ts
-function d(e) {
+function p(e) {
 	if (e.length > 10) return "You can send up to 10 files at a time.";
-	let t = e.find((e) => e.size > l);
+	let t = e.find((e) => e.size > d);
 	if (t) {
-		let e = Math.round(l / 1048576);
+		let e = Math.round(d / 1048576);
 		return `"${t.name || "This file"}" is larger than ${e} MB.`;
 	}
 	return null;
 }
-function f(e) {
+function m(e) {
 	return /^(https?:\/\/|blob:)/i.test(e);
 }
-function p(e) {
+function h(e) {
 	return typeof URL > "u" || typeof URL.createObjectURL != "function" ? "" : URL.createObjectURL(e);
 }
-function m(e) {
+function g(e) {
 	e.startsWith("blob:") && typeof URL < "u" && typeof URL.revokeObjectURL == "function" && URL.revokeObjectURL(e);
 }
 function ee(e) {
 	return {
 		type: e.type || "application/octet-stream",
-		url: p(e),
+		url: h(e),
 		fileName: e.name || "attachment",
 		size: e.size
 	};
@@ -153,14 +174,14 @@ function re(e, t) {
 	].includes(n) : !0;
 }
 // src/audio.ts
-var h = 16e3;
-function g(e) {
+var _ = 16e3;
+function v(e) {
 	return (e ?? "").split(";")[0].trim().toLowerCase() || "audio/webm";
 }
 function ie(e) {
 	return e.includes("mpeg") || e.includes("mp3") ? "mp3" : e.includes("wav") ? "wav" : e.includes("mp4") || e.includes("m4a") ? "m4a" : e.includes("ogg") ? "ogg" : "webm";
 }
-function _(e) {
+function y(e) {
 	if (!Number.isFinite(e) || e < 0) return "0:00";
 	let t = Math.floor(e), n = Math.floor(t / 60), r = t % 60;
 	return `${n}:${String(r).padStart(2, "0")}`;
@@ -191,10 +212,10 @@ async function se(e) {
 async function ce(e) {
 	let t = oe();
 	if (t) try {
-		let n = new t(1, Math.max(1, Math.ceil(e.duration * h)), h), r = n.createBufferSource();
+		let n = new t(1, Math.max(1, Math.ceil(e.duration * _)), _), r = n.createBufferSource();
 		return r.buffer = e, r.connect(n.destination), r.start(0), {
 			samples: (await n.startRendering()).getChannelData(0),
-			sampleRate: h
+			sampleRate: _
 		};
 	} catch {}
 	return {
@@ -229,7 +250,7 @@ function ue(e, t = 48) {
 	return r.map((e) => i > 0 ? Math.max(8, Math.min(100, Math.round(e / i * 100))) : 8);
 }
 async function de(e) {
-	let t = Date.now(), n = Math.max(1, Math.round(e.durationSeconds || 1)), r = g(e.mimeType ?? e.blob.type), i = await se(e.blob);
+	let t = Date.now(), n = Math.max(1, Math.round(e.durationSeconds || 1)), r = v(e.mimeType ?? e.blob.type), i = await se(e.blob);
 	if (!i) return {
 		file: new File([e.blob], `voice-message-${t}.${ie(r)}`, { type: r }),
 		durationSeconds: n
@@ -260,16 +281,16 @@ var fe = class {
 	removeAllListeners() {
 		for (let e of Object.keys(this._listeners)) delete this._listeners[e];
 	}
-}, v = Object.create(null);
-v.open = "0", v.close = "1", v.ping = "2", v.pong = "3", v.message = "4", v.upgrade = "5", v.noop = "6";
-var y = Object.create(null);
-Object.keys(v).forEach((e) => {
-	y[v[e]] = e;
+}, b = Object.create(null);
+b.open = "0", b.close = "1", b.ping = "2", b.pong = "3", b.message = "4", b.upgrade = "5", b.noop = "6";
+var x = Object.create(null);
+Object.keys(b).forEach((e) => {
+	x[b[e]] = e;
 });
-var b = {
+var S = {
 	type: "error",
 	data: "parser error"
-}, pe = typeof Blob == "function" || typeof Blob < "u" && Object.prototype.toString.call(Blob) === "[object BlobConstructor]", me = typeof ArrayBuffer == "function", he = (e) => typeof ArrayBuffer.isView == "function" ? ArrayBuffer.isView(e) : e && e.buffer instanceof ArrayBuffer, x = ({ type: e, data: t }, n, r) => pe && t instanceof Blob ? n ? r(t) : ge(t, r) : me && (t instanceof ArrayBuffer || he(t)) ? n ? r(t) : ge(new Blob([t]), r) : r(v[e] + (t || "")), ge = (e, t) => {
+}, pe = typeof Blob == "function" || typeof Blob < "u" && Object.prototype.toString.call(Blob) === "[object BlobConstructor]", me = typeof ArrayBuffer == "function", he = (e) => typeof ArrayBuffer.isView == "function" ? ArrayBuffer.isView(e) : e && e.buffer instanceof ArrayBuffer, C = ({ type: e, data: t }, n, r) => pe && t instanceof Blob ? n ? r(t) : ge(t, r) : me && (t instanceof ArrayBuffer || he(t)) ? n ? r(t) : ge(new Blob([t]), r) : r(b[e] + (t || "")), ge = (e, t) => {
 	let n = new FileReader();
 	return n.onload = function() {
 		let e = n.result.split(",")[1];
@@ -283,20 +304,20 @@ var ve;
 function ye(e, t) {
 	if (pe && e.data instanceof Blob) return e.data.arrayBuffer().then(_e).then(t);
 	if (me && (e.data instanceof ArrayBuffer || he(e.data))) return t(_e(e.data));
-	x(e, !1, (e) => {
+	C(e, !1, (e) => {
 		ve ||= new TextEncoder(), t(ve.encode(e));
 	});
 }
 // ../../node_modules/.pnpm/engine.io-parser@5.2.3/node_modules/engine.io-parser/build/esm/contrib/base64-arraybuffer.js
-var be = "ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789+/", S = typeof Uint8Array > "u" ? [] : /* @__PURE__ */ new Uint8Array(256);
-for (let e = 0; e < 64; e++) S[be.charCodeAt(e)] = e;
+var be = "ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789+/", w = typeof Uint8Array > "u" ? [] : /* @__PURE__ */ new Uint8Array(256);
+for (let e = 0; e < 64; e++) w[be.charCodeAt(e)] = e;
 var xe = (e) => {
 	let t = e.length * .75, n = e.length, r, i = 0, a, o, s, c;
 	e[e.length - 1] === "=" && (t--, e[e.length - 2] === "=" && t--);
 	let l = new ArrayBuffer(t), u = new Uint8Array(l);
-	for (r = 0; r < n; r += 4) a = S[e.charCodeAt(r)], o = S[e.charCodeAt(r + 1)], s = S[e.charCodeAt(r + 2)], c = S[e.charCodeAt(r + 3)], u[i++] = a << 2 | o >> 4, u[i++] = (o & 15) << 4 | s >> 2, u[i++] = (s & 3) << 6 | c & 63;
+	for (r = 0; r < n; r += 4) a = w[e.charCodeAt(r)], o = w[e.charCodeAt(r + 1)], s = w[e.charCodeAt(r + 2)], c = w[e.charCodeAt(r + 3)], u[i++] = a << 2 | o >> 4, u[i++] = (o & 15) << 4 | s >> 2, u[i++] = (s & 3) << 6 | c & 63;
 	return l;
-}, Se = typeof ArrayBuffer == "function", C = (e, t) => {
+}, Se = typeof ArrayBuffer == "function", T = (e, t) => {
 	if (typeof e != "string") return {
 		type: "message",
 		data: we(e, t)
@@ -305,10 +326,10 @@ var xe = (e) => {
 	return n === "b" ? {
 		type: "message",
 		data: Ce(e.substring(1), t)
-	} : y[n] ? e.length > 1 ? {
-		type: y[n],
+	} : x[n] ? e.length > 1 ? {
+		type: x[n],
 		data: e.substring(1)
-	} : { type: y[n] } : b;
+	} : { type: x[n] } : S;
 }, Ce = (e, t) => Se ? we(xe(e), t) : {
 	base64: !0,
 	data: e
@@ -320,14 +341,14 @@ var xe = (e) => {
 }, Te = "", Ee = (e, t) => {
 	let n = e.length, r = Array(n), i = 0;
 	e.forEach((e, a) => {
-		x(e, !1, (e) => {
+		C(e, !1, (e) => {
 			r[a] = e, ++i === n && t(r.join(Te));
 		});
 	});
 }, De = (e, t) => {
 	let n = e.split(Te), r = [];
 	for (let e = 0; e < n.length; e++) {
-		let i = C(n[e], t);
+		let i = T(n[e], t);
 		if (r.push(i), i.type === "error") break;
 	}
 	return r;
@@ -351,10 +372,10 @@ function Oe() {
 	} });
 }
 var ke;
-function w(e) {
+function E(e) {
 	return e.reduce((e, t) => e + t.length, 0);
 }
-function T(e, t) {
+function D(e, t) {
 	if (e[0].length === t) return e.shift();
 	let n = new Uint8Array(t), r = 0;
 	for (let i = 0; i < t; i++) n[i] = e[0][r++], r === e[0].length && (e.shift(), r = 0);
@@ -366,49 +387,49 @@ function Ae(e, t) {
 	return new TransformStream({ transform(o, s) {
 		for (n.push(o);;) {
 			if (r === 0) {
-				if (w(n) < 1) break;
-				let e = T(n, 1);
+				if (E(n) < 1) break;
+				let e = D(n, 1);
 				a = (e[0] & 128) == 128, i = e[0] & 127, r = i < 126 ? 3 : i === 126 ? 1 : 2;
 			} else if (r === 1) {
-				if (w(n) < 2) break;
-				let e = T(n, 2);
+				if (E(n) < 2) break;
+				let e = D(n, 2);
 				i = new DataView(e.buffer, e.byteOffset, e.length).getUint16(0), r = 3;
 			} else if (r === 2) {
-				if (w(n) < 8) break;
-				let e = T(n, 8), t = new DataView(e.buffer, e.byteOffset, e.length), a = t.getUint32(0);
+				if (E(n) < 8) break;
+				let e = D(n, 8), t = new DataView(e.buffer, e.byteOffset, e.length), a = t.getUint32(0);
 				if (a > 2 ** 21 - 1) {
-					s.enqueue(b);
+					s.enqueue(S);
 					break;
 				}
 				i = a * 2 ** 32 + t.getUint32(4), r = 3;
 			} else {
-				if (w(n) < i) break;
-				let e = T(n, i);
-				s.enqueue(C(a ? e : ke.decode(e), t)), r = 0;
+				if (E(n) < i) break;
+				let e = D(n, i);
+				s.enqueue(T(a ? e : ke.decode(e), t)), r = 0;
 			}
 			if (i === 0 || i > e) {
-				s.enqueue(b);
+				s.enqueue(S);
 				break;
 			}
 		}
 	} });
 }
 // ../../node_modules/.pnpm/@socket.io+component-emitter@3.1.2/node_modules/@socket.io/component-emitter/lib/esm/index.js
-function E(e) {
+function O(e) {
 	if (e) return je(e);
 }
 function je(e) {
-	for (var t in E.prototype) e[t] = E.prototype[t];
+	for (var t in O.prototype) e[t] = O.prototype[t];
 	return e;
 }
-E.prototype.on = E.prototype.addEventListener = function(e, t) {
+O.prototype.on = O.prototype.addEventListener = function(e, t) {
 	return this._callbacks = this._callbacks || {}, (this._callbacks["$" + e] = this._callbacks["$" + e] || []).push(t), this;
-}, E.prototype.once = function(e, t) {
+}, O.prototype.once = function(e, t) {
 	function n() {
 		this.off(e, n), t.apply(this, arguments);
 	}
 	return n.fn = t, this.on(e, n), this;
-}, E.prototype.off = E.prototype.removeListener = E.prototype.removeAllListeners = E.prototype.removeEventListener = function(e, t) {
+}, O.prototype.off = O.prototype.removeListener = O.prototype.removeAllListeners = O.prototype.removeEventListener = function(e, t) {
 	if (this._callbacks = this._callbacks || {}, arguments.length == 0) return this._callbacks = {}, this;
 	var n = this._callbacks["$" + e];
 	if (!n) return this;
@@ -418,7 +439,7 @@ E.prototype.on = E.prototype.addEventListener = function(e, t) {
 		break;
 	}
 	return n.length === 0 && delete this._callbacks["$" + e], this;
-}, E.prototype.emit = function(e) {
+}, O.prototype.emit = function(e) {
 	this._callbacks = this._callbacks || {};
 	for (var t = Array(arguments.length - 1), n = this._callbacks["$" + e], r = 1; r < arguments.length; r++) t[r - 1] = arguments[r];
 	if (n) {
@@ -426,20 +447,20 @@ E.prototype.on = E.prototype.addEventListener = function(e, t) {
 		for (var r = 0, i = n.length; r < i; ++r) n[r].apply(this, t);
 	}
 	return this;
-}, E.prototype.emitReserved = E.prototype.emit, E.prototype.listeners = function(e) {
+}, O.prototype.emitReserved = O.prototype.emit, O.prototype.listeners = function(e) {
 	return this._callbacks = this._callbacks || {}, this._callbacks["$" + e] || [];
-}, E.prototype.hasListeners = function(e) {
+}, O.prototype.hasListeners = function(e) {
 	return !!this.listeners(e).length;
 };
 // ../../node_modules/.pnpm/engine.io-client@6.6.6_supports-color@8.1.1/node_modules/engine.io-client/build/esm/globals.js
-var D = typeof Promise == "function" && typeof Promise.resolve == "function" ? (e) => Promise.resolve().then(e) : (e, t) => t(e, 0), O = typeof self < "u" ? self : typeof window < "u" ? window : Function("return this")(), Me = "arraybuffer";
+var k = typeof Promise == "function" && typeof Promise.resolve == "function" ? (e) => Promise.resolve().then(e) : (e, t) => t(e, 0), A = typeof self < "u" ? self : typeof window < "u" ? window : Function("return this")(), Me = "arraybuffer";
 // ../../node_modules/.pnpm/engine.io-client@6.6.6_supports-color@8.1.1/node_modules/engine.io-client/build/esm/util.js
 function Ne(e, ...t) {
 	return t.reduce((t, n) => (e.hasOwnProperty(n) && (t[n] = e[n]), t), {});
 }
-var Pe = O.setTimeout, Fe = O.clearTimeout;
-function k(e, t) {
-	t.useNativeTimers ? (e.setTimeoutFn = Pe.bind(O), e.clearTimeoutFn = Fe.bind(O)) : (e.setTimeoutFn = O.setTimeout.bind(O), e.clearTimeoutFn = O.clearTimeout.bind(O));
+var Pe = A.setTimeout, Fe = A.clearTimeout;
+function j(e, t) {
+	t.useNativeTimers ? (e.setTimeoutFn = Pe.bind(A), e.clearTimeoutFn = Fe.bind(A)) : (e.setTimeoutFn = A.setTimeout.bind(A), e.clearTimeoutFn = A.clearTimeout.bind(A));
 }
 var Ie = 1.33;
 function Le(e) {
@@ -472,9 +493,9 @@ var He = class extends Error {
 	constructor(e, t, n) {
 		super(e), this.description = t, this.context = n, this.type = "TransportError";
 	}
-}, A = class extends E {
+}, M = class extends O {
 	constructor(e) {
-		super(), this.writable = !1, k(this, e), this.opts = e, this.query = e.query, this.socket = e.socket, this.supportsBinary = !e.forceBase64;
+		super(), this.writable = !1, j(this, e), this.opts = e, this.query = e.query, this.socket = e.socket, this.supportsBinary = !e.forceBase64;
 	}
 	onError(e, t, n) {
 		return super.emitReserved("error", new He(e, t, n)), this;
@@ -492,7 +513,7 @@ var He = class extends Error {
 		this.readyState = "open", this.writable = !0, super.emitReserved("open");
 	}
 	onData(e) {
-		let t = C(e, this.socket.binaryType);
+		let t = T(e, this.socket.binaryType);
 		this.onPacket(t);
 	}
 	onPacket(e) {
@@ -516,7 +537,7 @@ var He = class extends Error {
 		let t = Be(e);
 		return t.length ? "?" + t : "";
 	}
-}, Ue = class extends A {
+}, Ue = class extends M {
 	constructor() {
 		super(...arguments), this._polling = !1;
 	}
@@ -595,9 +616,9 @@ var qe = class extends Ue {
 			this.onError("xhr poll error", e, t);
 		}), this.pollXhr = e;
 	}
-}, j = class e extends E {
+}, N = class e extends O {
 	constructor(e, t, n) {
-		super(), this.createRequest = e, k(this, n), this._opts = n, this._method = n.method || "GET", this._uri = t, this._data = n.data === void 0 ? null : n.data, this._create();
+		super(), this.createRequest = e, j(this, n), this._opts = n, this._method = n.method || "GET", this._uri = t, this._data = n.data === void 0 ? null : n.data, this._create();
 	}
 	_create() {
 		var t;
@@ -651,15 +672,15 @@ var qe = class extends Ue {
 		this._cleanup();
 	}
 };
-if (j.requestsCount = 0, j.requests = {}, typeof document < "u") {
+if (N.requestsCount = 0, N.requests = {}, typeof document < "u") {
 	if (typeof attachEvent == "function") attachEvent("onunload", Je);
 	else if (typeof addEventListener == "function") {
-		let e = "onpagehide" in O ? "pagehide" : "unload";
+		let e = "onpagehide" in A ? "pagehide" : "unload";
 		addEventListener(e, Je, !1);
 	}
 }
 function Je() {
-	for (let e in j.requests) j.requests.hasOwnProperty(e) && j.requests[e].abort();
+	for (let e in N.requests) N.requests.hasOwnProperty(e) && N.requests[e].abort();
 }
 var Ye = (function() {
 	let e = Ze({ xdomain: !1 });
@@ -671,7 +692,7 @@ var Ye = (function() {
 		this.supportsBinary = Ye && !t;
 	}
 	request(e = {}) {
-		return Object.assign(e, { xd: this.xd }, this.opts), new j(Ze, this.uri(), e);
+		return Object.assign(e, { xd: this.xd }, this.opts), new N(Ze, this.uri(), e);
 	}
 };
 function Ze(e) {
@@ -680,11 +701,11 @@ function Ze(e) {
 		if (typeof XMLHttpRequest < "u" && (!t || Ge)) return new XMLHttpRequest();
 	} catch {}
 	if (!t) try {
-		return new O.ActiveXObject("Microsoft.XMLHTTP");
+		return new A.ActiveXObject("Microsoft.XMLHTTP");
 	} catch {}
 }
 // ../../node_modules/.pnpm/engine.io-client@6.6.6_supports-color@8.1.1/node_modules/engine.io-client/build/esm/transports/websocket.js
-var Qe = typeof navigator < "u" && typeof navigator.product == "string" && navigator.product.toLowerCase() === "reactnative", $e = class extends A {
+var Qe = typeof navigator < "u" && typeof navigator.product == "string" && navigator.product.toLowerCase() === "reactnative", $e = class extends M {
 	get name() {
 		return "websocket";
 	}
@@ -710,11 +731,11 @@ var Qe = typeof navigator < "u" && typeof navigator.product == "string" && navig
 		this.writable = !1;
 		for (let t = 0; t < e.length; t++) {
 			let n = e[t], r = t === e.length - 1;
-			x(n, this.supportsBinary, (e) => {
+			C(n, this.supportsBinary, (e) => {
 				try {
 					this.doWrite(n, e);
 				} catch {}
-				r && D(() => {
+				r && k(() => {
 					this.writable = !0, this.emitReserved("drain");
 				}, this.setTimeoutFn);
 			});
@@ -727,16 +748,16 @@ var Qe = typeof navigator < "u" && typeof navigator.product == "string" && navig
 		let e = this.opts.secure ? "wss" : "ws", t = this.query || {};
 		return this.opts.timestampRequests && (t[this.opts.timestampParam] = ze()), this.supportsBinary || (t.b64 = 1), this.createUri(e, t);
 	}
-}, M = O.WebSocket || O.MozWebSocket, et = {
+}, P = A.WebSocket || A.MozWebSocket, et = {
 	websocket: class extends $e {
 		createSocket(e, t, n) {
-			return Qe ? new M(e, t, n) : t ? new M(e, t) : new M(e);
+			return Qe ? new P(e, t, n) : t ? new P(e, t) : new P(e);
 		}
 		doWrite(e, t) {
 			this.ws.send(t);
 		}
 	},
-	webtransport: class extends A {
+	webtransport: class extends M {
 		get name() {
 			return "webtransport";
 		}
@@ -770,7 +791,7 @@ var Qe = typeof navigator < "u" && typeof navigator.product == "string" && navig
 			for (let t = 0; t < e.length; t++) {
 				let n = e[t], r = t === e.length - 1;
 				this._writer.write(n).then(() => {
-					r && D(() => {
+					r && k(() => {
 						this.writable = !0, this.emitReserved("drain");
 					}, this.setTimeoutFn);
 				});
@@ -798,7 +819,7 @@ var Qe = typeof navigator < "u" && typeof navigator.product == "string" && navig
 	"query",
 	"anchor"
 ];
-function N(e) {
+function F(e) {
 	if (e.length > 8e3) throw "URI too long";
 	let t = e, n = e.indexOf("["), r = e.indexOf("]");
 	n != -1 && r != -1 && (e = e.substring(0, n) + e.substring(n, r).replace(/:/g, ";") + e.substring(r, e.length));
@@ -817,17 +838,17 @@ function it(e, t) {
 	}), n;
 }
 // ../../node_modules/.pnpm/engine.io-client@6.6.6_supports-color@8.1.1/node_modules/engine.io-client/build/esm/socket.js
-var P = typeof addEventListener == "function" && typeof removeEventListener == "function", F = [];
-P && addEventListener("offline", () => {
-	F.forEach((e) => e());
+var I = typeof addEventListener == "function" && typeof removeEventListener == "function", L = [];
+I && addEventListener("offline", () => {
+	L.forEach((e) => e());
 }, !1);
-var I = class e extends E {
+var R = class e extends O {
 	constructor(e, t) {
 		if (super(), this.binaryType = Me, this.writeBuffer = [], this._prevBufferLen = 0, this._pingInterval = -1, this._pingTimeout = -1, this._maxPayload = -1, this._pingTimeoutTime = Infinity, e && typeof e == "object" && (t = e, e = null), e) {
-			let n = N(e);
+			let n = F(e);
 			t.hostname = n.host, t.secure = n.protocol === "https" || n.protocol === "wss", t.port = n.port, n.query && (t.query = n.query);
-		} else t.host && (t.hostname = N(t.host).host);
-		k(this, t), this.secure = t.secure == null ? typeof location < "u" && location.protocol === "https:" : t.secure, t.hostname && !t.port && (t.port = this.secure ? "443" : "80"), this.hostname = t.hostname || (typeof location < "u" ? location.hostname : "localhost"), this.port = t.port || (typeof location < "u" && location.port ? location.port : this.secure ? "443" : "80"), this.transports = [], this._transportsByName = {}, t.transports.forEach((e) => {
+		} else t.host && (t.hostname = F(t.host).host);
+		j(this, t), this.secure = t.secure == null ? typeof location < "u" && location.protocol === "https:" : t.secure, t.hostname && !t.port && (t.port = this.secure ? "443" : "80"), this.hostname = t.hostname || (typeof location < "u" ? location.hostname : "localhost"), this.port = t.port || (typeof location < "u" && location.port ? location.port : this.secure ? "443" : "80"), this.transports = [], this._transportsByName = {}, t.transports.forEach((e) => {
 			let t = e.prototype.name;
 			this.transports.push(t), this._transportsByName[t] = e;
 		}), this.opts = Object.assign({
@@ -842,11 +863,11 @@ var I = class e extends E {
 			perMessageDeflate: { threshold: 1024 },
 			transportOptions: {},
 			closeOnBeforeunload: !1
-		}, t), this.opts.path = this.opts.path.replace(/\/$/, "") + (this.opts.addTrailingSlash ? "/" : ""), typeof this.opts.query == "string" && (this.opts.query = Ve(this.opts.query)), P && (this.opts.closeOnBeforeunload && (this._beforeunloadEventListener = () => {
+		}, t), this.opts.path = this.opts.path.replace(/\/$/, "") + (this.opts.addTrailingSlash ? "/" : ""), typeof this.opts.query == "string" && (this.opts.query = Ve(this.opts.query)), I && (this.opts.closeOnBeforeunload && (this._beforeunloadEventListener = () => {
 			this.transport && (this.transport.removeAllListeners(), this.transport.close());
 		}, addEventListener("beforeunload", this._beforeunloadEventListener, !1)), this.hostname !== "localhost" && (this._offlineEventListener = () => {
 			this._onClose("transport close", { description: "network connection lost" });
-		}, F.push(this._offlineEventListener))), this.opts.withCredentials && (this._cookieJar = void 0), this._open();
+		}, L.push(this._offlineEventListener))), this.opts.withCredentials && (this._cookieJar = void 0), this._open();
 	}
 	createTransport(e) {
 		let t = Object.assign({}, this.opts.query);
@@ -925,7 +946,7 @@ var I = class e extends E {
 	_hasPingExpired() {
 		if (!this._pingTimeoutTime) return !0;
 		let e = Date.now() > this._pingTimeoutTime;
-		return e && (this._pingTimeoutTime = 0, D(() => {
+		return e && (this._pingTimeoutTime = 0, k(() => {
 			this._onClose("ping timeout");
 		}, this.setTimeoutFn)), e;
 	}
@@ -963,16 +984,16 @@ var I = class e extends E {
 	}
 	_onClose(e, t) {
 		if (this.readyState === "opening" || this.readyState === "open" || this.readyState === "closing") {
-			if (this.clearTimeoutFn(this._pingTimeoutTimer), this.transport.removeAllListeners("close"), this.transport.close(), this.transport.removeAllListeners(), P && (this._beforeunloadEventListener && removeEventListener("beforeunload", this._beforeunloadEventListener, !1), this._offlineEventListener)) {
-				let e = F.indexOf(this._offlineEventListener);
-				e !== -1 && F.splice(e, 1);
+			if (this.clearTimeoutFn(this._pingTimeoutTimer), this.transport.removeAllListeners("close"), this.transport.close(), this.transport.removeAllListeners(), I && (this._beforeunloadEventListener && removeEventListener("beforeunload", this._beforeunloadEventListener, !1), this._offlineEventListener)) {
+				let e = L.indexOf(this._offlineEventListener);
+				e !== -1 && L.splice(e, 1);
 			}
 			this.readyState = "closed", this.id = null, this.emitReserved("close", e, t), this.writeBuffer = [], this._prevBufferLen = 0;
 		}
 	}
 };
-I.protocol = 4;
-var at = class extends I {
+R.protocol = 4;
+var at = class extends R {
 	constructor() {
 		super(...arguments), this._upgrades = [];
 	}
@@ -981,7 +1002,7 @@ var at = class extends I {
 	}
 	_probe(e) {
 		let t = this.createTransport(e), n = !1;
-		I.priorWebsocketSuccess = !1;
+		R.priorWebsocketSuccess = !1;
 		let r = () => {
 			n || (t.send([{
 				type: "ping",
@@ -990,7 +1011,7 @@ var at = class extends I {
 				if (!n) {
 					if (e.type === "pong" && e.data === "probe") {
 						if (this.upgrading = !0, this.emitReserved("upgrading", t), !t) return;
-						I.priorWebsocketSuccess = t.name === "websocket", this.transport.pause(() => {
+						R.priorWebsocketSuccess = t.name === "websocket", this.transport.pause(() => {
 							n || this.readyState !== "closed" && (l(), this.setTransport(t), t.send([{ type: "upgrade" }]), this.emitReserved("upgrade", t), t = null, this.upgrading = !1, this.flush());
 						});
 					} else {
@@ -1045,37 +1066,37 @@ ot.protocol;
 // ../../node_modules/.pnpm/socket.io-client@4.8.4_supports-color@8.1.1/node_modules/socket.io-client/build/esm/url.js
 function st(e, t = "", n) {
 	let r = e;
-	n ||= typeof location < "u" && location, e ??= n.protocol + "//" + n.host, typeof e == "string" && (e.charAt(0) === "/" && (e = e.charAt(1) === "/" ? n.protocol + e : n.host + e), /^(https?|wss?):\/\//.test(e) || (e = n === void 0 ? "https://" + e : n.protocol + "//" + e), r = N(e)), r.port || (/^(http|ws)$/.test(r.protocol) ? r.port = "80" : /^(http|ws)s$/.test(r.protocol) && (r.port = "443")), r.path = r.path || "/";
+	n ||= typeof location < "u" && location, e ??= n.protocol + "//" + n.host, typeof e == "string" && (e.charAt(0) === "/" && (e = e.charAt(1) === "/" ? n.protocol + e : n.host + e), /^(https?|wss?):\/\//.test(e) || (e = n === void 0 ? "https://" + e : n.protocol + "//" + e), r = F(e)), r.port || (/^(http|ws)$/.test(r.protocol) ? r.port = "80" : /^(http|ws)s$/.test(r.protocol) && (r.port = "443")), r.path = r.path || "/";
 	let i = r.host.indexOf(":") === -1 ? r.host : "[" + r.host + "]";
 	return r.id = r.protocol + "://" + i + ":" + r.port + t, r.href = r.protocol + "://" + i + (n && n.port === r.port ? "" : ":" + r.port), r;
 }
 // ../../node_modules/.pnpm/socket.io-parser@4.2.7_supports-color@8.1.1/node_modules/socket.io-parser/build/esm/is-binary.js
 var ct = typeof ArrayBuffer == "function", lt = (e) => typeof ArrayBuffer.isView == "function" ? ArrayBuffer.isView(e) : e.buffer instanceof ArrayBuffer, ut = Object.prototype.toString, dt = typeof Blob == "function" || typeof Blob < "u" && ut.call(Blob) === "[object BlobConstructor]", ft = typeof File == "function" || typeof File < "u" && ut.call(File) === "[object FileConstructor]";
-function L(e) {
+function z(e) {
 	return ct && (e instanceof ArrayBuffer || lt(e)) || dt && e instanceof Blob || ft && e instanceof File;
 }
-function R(e, t) {
+function B(e, t) {
 	if (!e || typeof e != "object") return !1;
 	if (Array.isArray(e)) {
-		for (let t = 0, n = e.length; t < n; t++) if (R(e[t])) return !0;
+		for (let t = 0, n = e.length; t < n; t++) if (B(e[t])) return !0;
 		return !1;
 	}
-	if (L(e)) return !0;
-	if (e.toJSON && typeof e.toJSON == "function" && arguments.length === 1) return R(e.toJSON(), !0);
-	for (let t in e) if (Object.prototype.hasOwnProperty.call(e, t) && R(e[t])) return !0;
+	if (z(e)) return !0;
+	if (e.toJSON && typeof e.toJSON == "function" && arguments.length === 1) return B(e.toJSON(), !0);
+	for (let t in e) if (Object.prototype.hasOwnProperty.call(e, t) && B(e[t])) return !0;
 	return !1;
 }
 // ../../node_modules/.pnpm/socket.io-parser@4.2.7_supports-color@8.1.1/node_modules/socket.io-parser/build/esm/binary.js
 function pt(e) {
 	let t = [], n = e.data, r = e;
-	return r.data = z(n, t), r.attachments = t.length, {
+	return r.data = V(n, t), r.attachments = t.length, {
 		packet: r,
 		buffers: t
 	};
 }
-function z(e, t, n) {
+function V(e, t, n) {
 	if (!e) return e;
-	if (L(e)) {
+	if (z(e)) {
 		let n = {
 			_placeholder: !0,
 			num: t.length
@@ -1084,35 +1105,35 @@ function z(e, t, n) {
 	}
 	if (Array.isArray(e)) {
 		let n = Array(e.length);
-		for (let r = 0; r < e.length; r++) n[r] = z(e[r], t);
+		for (let r = 0; r < e.length; r++) n[r] = V(e[r], t);
 		return n;
 	}
 	if (typeof e == "object" && !(e instanceof Date)) {
-		if (e.toJSON && typeof e.toJSON == "function" && !n) return z(e.toJSON(), t, !0);
+		if (e.toJSON && typeof e.toJSON == "function" && !n) return V(e.toJSON(), t, !0);
 		let r = {};
-		for (let n in e) Object.prototype.hasOwnProperty.call(e, n) && (r[n] = z(e[n], t));
+		for (let n in e) Object.prototype.hasOwnProperty.call(e, n) && (r[n] = V(e[n], t));
 		return r;
 	}
 	return e;
 }
 function mt(e, t) {
-	return e.data = B(e.data, t), delete e.attachments, e;
+	return e.data = H(e.data, t), delete e.attachments, e;
 }
-function B(e, t) {
+function H(e, t) {
 	if (!e) return e;
 	if (e && e._placeholder === !0) {
 		if (typeof e.num == "number" && e.num >= 0 && e.num < t.length) return t[e.num];
 		throw Error("illegal attachments");
 	}
-	if (Array.isArray(e)) for (let n = 0; n < e.length; n++) e[n] = B(e[n], t);
-	else if (typeof e == "object") for (let n in e) Object.prototype.hasOwnProperty.call(e, n) && (e[n] = B(e[n], t));
+	if (Array.isArray(e)) for (let n = 0; n < e.length; n++) e[n] = H(e[n], t);
+	else if (typeof e == "object") for (let n in e) Object.prototype.hasOwnProperty.call(e, n) && (e[n] = H(e[n], t));
 	return e;
 }
 // ../../node_modules/.pnpm/socket.io-parser@4.2.7_supports-color@8.1.1/node_modules/socket.io-parser/build/esm/index.js
 var ht = /* @__PURE__ */ t({
 	Decoder: () => vt,
 	Encoder: () => _t,
-	PacketType: () => V,
+	PacketType: () => U,
 	isPacketValid: () => wt,
 	protocol: () => 5
 }), gt = [
@@ -1122,17 +1143,17 @@ var ht = /* @__PURE__ */ t({
 	"disconnecting",
 	"newListener",
 	"removeListener"
-], V;
+], U;
 (function(e) {
 	e[e.CONNECT = 0] = "CONNECT", e[e.DISCONNECT = 1] = "DISCONNECT", e[e.EVENT = 2] = "EVENT", e[e.ACK = 3] = "ACK", e[e.CONNECT_ERROR = 4] = "CONNECT_ERROR", e[e.BINARY_EVENT = 5] = "BINARY_EVENT", e[e.BINARY_ACK = 6] = "BINARY_ACK";
-})(V ||= {});
+})(U ||= {});
 var _t = class {
 	constructor(e) {
 		this.replacer = e;
 	}
 	encode(e) {
-		return (e.type === V.EVENT || e.type === V.ACK) && R(e) ? this.encodeAsBinary({
-			type: e.type === V.EVENT ? V.BINARY_EVENT : V.BINARY_ACK,
+		return (e.type === U.EVENT || e.type === U.ACK) && B(e) ? this.encodeAsBinary({
+			type: e.type === U.EVENT ? U.BINARY_EVENT : U.BINARY_ACK,
 			nsp: e.nsp,
 			data: e.data,
 			id: e.id
@@ -1140,13 +1161,13 @@ var _t = class {
 	}
 	encodeAsString(e) {
 		let t = "" + e.type;
-		return (e.type === V.BINARY_EVENT || e.type === V.BINARY_ACK) && (t += e.attachments + "-"), e.nsp && e.nsp !== "/" && (t += e.nsp + ","), e.id != null && (t += e.id), e.data != null && (t += JSON.stringify(e.data, this.replacer)), t;
+		return (e.type === U.BINARY_EVENT || e.type === U.BINARY_ACK) && (t += e.attachments + "-"), e.nsp && e.nsp !== "/" && (t += e.nsp + ","), e.id != null && (t += e.id), e.data != null && (t += JSON.stringify(e.data, this.replacer)), t;
 	}
 	encodeAsBinary(e) {
 		let t = pt(e), n = this.encodeAsString(t.packet), r = t.buffers;
 		return r.unshift(n), r;
 	}
-}, vt = class e extends E {
+}, vt = class e extends O {
 	constructor(e) {
 		super(), this.opts = Object.assign({
 			reviver: void 0,
@@ -1158,17 +1179,17 @@ var _t = class {
 		if (typeof e == "string") {
 			if (this.reconstructor) throw Error("got plaintext data when reconstructing a packet");
 			t = this.decodeString(e);
-			let n = t.type === V.BINARY_EVENT;
-			n || t.type === V.BINARY_ACK ? (t.type = n ? V.EVENT : V.ACK, this.reconstructor = new yt(t)) : super.emitReserved("decoded", t);
-		} else if (L(e) || e.base64) {
+			let n = t.type === U.BINARY_EVENT;
+			n || t.type === U.BINARY_ACK ? (t.type = n ? U.EVENT : U.ACK, this.reconstructor = new yt(t)) : super.emitReserved("decoded", t);
+		} else if (z(e) || e.base64) {
 			if (this.reconstructor) t = this.reconstructor.takeBinaryData(e), t && (this.reconstructor = null, super.emitReserved("decoded", t));
 			else throw Error("got binary data when not reconstructing a packet");
 		} else throw Error("Unknown type: " + e);
 	}
 	decodeString(t) {
 		let n = 0, r = { type: Number(t.charAt(0)) };
-		if (V[r.type] === void 0) throw Error("unknown packet type " + r.type);
-		if (r.type === V.BINARY_EVENT || r.type === V.BINARY_ACK) {
+		if (U[r.type] === void 0) throw Error("unknown packet type " + r.type);
+		if (r.type === U.BINARY_EVENT || r.type === U.BINARY_ACK) {
 			let e = n + 1;
 			for (; t.charAt(++n) !== "-" && n != t.length;);
 			let i = t.substring(e, n);
@@ -1212,13 +1233,13 @@ var _t = class {
 	}
 	static isPayloadValid(e, t) {
 		switch (e) {
-			case V.CONNECT: return H(t);
-			case V.DISCONNECT: return t === void 0;
-			case V.CONNECT_ERROR: return typeof t == "string" || H(t);
-			case V.EVENT:
-			case V.BINARY_EVENT: return Array.isArray(t) && (typeof t[0] == "number" || typeof t[0] == "string" && gt.indexOf(t[0]) === -1);
-			case V.ACK:
-			case V.BINARY_ACK: return Array.isArray(t);
+			case U.CONNECT: return W(t);
+			case U.DISCONNECT: return t === void 0;
+			case U.CONNECT_ERROR: return typeof t == "string" || W(t);
+			case U.EVENT:
+			case U.BINARY_EVENT: return Array.isArray(t) && (typeof t[0] == "number" || typeof t[0] == "string" && gt.indexOf(t[0]) === -1);
+			case U.ACK:
+			case U.BINARY_ACK: return Array.isArray(t);
 		}
 	}
 	destroy() {
@@ -1248,16 +1269,16 @@ var xt = Number.isInteger || function(e) {
 function St(e) {
 	return e === void 0 || xt(e);
 }
-function H(e) {
+function W(e) {
 	return Object.prototype.toString.call(e) === "[object Object]";
 }
 function Ct(e, t) {
 	switch (e) {
-		case V.CONNECT: return t === void 0 || H(t);
-		case V.DISCONNECT: return t === void 0;
-		case V.EVENT: return Array.isArray(t) && (typeof t[0] == "number" || typeof t[0] == "string" && gt.indexOf(t[0]) === -1);
-		case V.ACK: return Array.isArray(t);
-		case V.CONNECT_ERROR: return typeof t == "string" || H(t);
+		case U.CONNECT: return t === void 0 || W(t);
+		case U.DISCONNECT: return t === void 0;
+		case U.EVENT: return Array.isArray(t) && (typeof t[0] == "number" || typeof t[0] == "string" && gt.indexOf(t[0]) === -1);
+		case U.ACK: return Array.isArray(t);
+		case U.CONNECT_ERROR: return typeof t == "string" || W(t);
 		default: return !1;
 	}
 }
@@ -1265,7 +1286,7 @@ function wt(e) {
 	return bt(e.nsp) && St(e.id) && Ct(e.type, e.data);
 }
 // ../../node_modules/.pnpm/socket.io-client@4.8.4_supports-color@8.1.1/node_modules/socket.io-client/build/esm/on.js
-function U(e, t, n) {
+function G(e, t, n) {
 	return e.on(t, n), function() {
 		e.off(t, n);
 	};
@@ -1278,7 +1299,7 @@ var Tt = Object.freeze({
 	disconnecting: 1,
 	newListener: 1,
 	removeListener: 1
-}), Et = class extends E {
+}), Et = class extends O {
 	constructor(e, t, n) {
 		super(), this.connected = !1, this.recovered = !1, this.receiveBuffer = [], this.sendBuffer = [], this._queue = [], this._queueSeq = 0, this.ids = 0, this.acks = {}, this.flags = {}, this.io = e, this.nsp = t, n && n.auth && (this.auth = n.auth), this._opts = Object.assign({}, n), this.io._autoConnect && this.open();
 	}
@@ -1289,10 +1310,10 @@ var Tt = Object.freeze({
 		if (this.subs) return;
 		let e = this.io;
 		this.subs = [
-			U(e, "open", this.onopen.bind(this)),
-			U(e, "packet", this.onpacket.bind(this)),
-			U(e, "error", this.onerror.bind(this)),
-			U(e, "close", this.onclose.bind(this))
+			G(e, "open", this.onopen.bind(this)),
+			G(e, "packet", this.onpacket.bind(this)),
+			G(e, "error", this.onerror.bind(this)),
+			G(e, "close", this.onclose.bind(this))
 		];
 	}
 	get active() {
@@ -1311,7 +1332,7 @@ var Tt = Object.freeze({
 		if (Tt.hasOwnProperty(e)) throw Error("\"" + e.toString() + "\" is a reserved event name");
 		if (t.unshift(e), this._opts.retries && !this.flags.fromQueue && !this.flags.volatile) return this._addToQueue(t), this;
 		let n = {
-			type: V.EVENT,
+			type: U.EVENT,
 			data: t
 		};
 		if (n.options = {}, n.options.compress = this.flags.compress !== !1, typeof t[t.length - 1] == "function") {
@@ -1369,7 +1390,7 @@ var Tt = Object.freeze({
 	}
 	_sendConnectPacket(e) {
 		this.packet({
-			type: V.CONNECT,
+			type: U.CONNECT,
 			data: this._pid ? Object.assign({
 				pid: this._pid,
 				offset: this._lastOffset
@@ -1392,21 +1413,21 @@ var Tt = Object.freeze({
 	}
 	onpacket(e) {
 		if (e.nsp === this.nsp) switch (e.type) {
-			case V.CONNECT:
+			case U.CONNECT:
 				e.data && e.data.sid ? this.onconnect(e.data.sid, e.data.pid) : this.emitReserved("connect_error", /* @__PURE__ */ Error("It seems you are trying to reach a Socket.IO server in v2.x with a v3.x client, but they are not compatible (more information here: https://socket.io/docs/v3/migrating-from-2-x-to-3-0/)"));
 				break;
-			case V.EVENT:
-			case V.BINARY_EVENT:
+			case U.EVENT:
+			case U.BINARY_EVENT:
 				this.onevent(e);
 				break;
-			case V.ACK:
-			case V.BINARY_ACK:
+			case U.ACK:
+			case U.BINARY_ACK:
 				this.onack(e);
 				break;
-			case V.DISCONNECT:
+			case U.DISCONNECT:
 				this.ondisconnect();
 				break;
-			case V.CONNECT_ERROR:
+			case U.CONNECT_ERROR:
 				this.destroy();
 				let t = Error(e.data.message);
 				t.data = e.data.data, this.emitReserved("connect_error", t);
@@ -1427,7 +1448,7 @@ var Tt = Object.freeze({
 		let t = this, n = !1;
 		return function(...r) {
 			n || (n = !0, t.packet({
-				type: V.ACK,
+				type: U.ACK,
 				id: e,
 				data: r
 			}));
@@ -1452,7 +1473,7 @@ var Tt = Object.freeze({
 		this.subs &&= (this.subs.forEach((e) => e()), void 0), this.io._destroy(this);
 	}
 	disconnect() {
-		return this.connected && this.packet({ type: V.DISCONNECT }), this.destroy(), this.connected && this.onclose("io client disconnect"), this;
+		return this.connected && this.packet({ type: U.DISCONNECT }), this.destroy(), this.connected && this.onclose("io client disconnect"), this;
 	}
 	close() {
 		return this.disconnect();
@@ -1508,29 +1529,29 @@ var Tt = Object.freeze({
 	}
 };
 // ../../node_modules/.pnpm/socket.io-client@4.8.4_supports-color@8.1.1/node_modules/socket.io-client/build/esm/contrib/backo2.js
-function W(e) {
+function K(e) {
 	e ||= {}, this.ms = e.min || 100, this.max = e.max || 1e4, this.factor = e.factor || 2, this.jitter = e.jitter > 0 && e.jitter <= 1 ? e.jitter : 0, this.attempts = 0;
 }
-W.prototype.duration = function() {
+K.prototype.duration = function() {
 	var e = this.ms * this.factor ** +this.attempts++;
 	if (this.jitter) {
 		var t = Math.random(), n = Math.floor(t * this.jitter * e);
 		e = Math.floor(t * 10) & 1 ? e + n : e - n;
 	}
 	return Math.min(e, this.max) | 0;
-}, W.prototype.reset = function() {
+}, K.prototype.reset = function() {
 	this.attempts = 0;
-}, W.prototype.setMin = function(e) {
+}, K.prototype.setMin = function(e) {
 	this.ms = e;
-}, W.prototype.setMax = function(e) {
+}, K.prototype.setMax = function(e) {
 	this.max = e;
-}, W.prototype.setJitter = function(e) {
+}, K.prototype.setJitter = function(e) {
 	this.jitter = e;
 };
 // ../../node_modules/.pnpm/socket.io-client@4.8.4_supports-color@8.1.1/node_modules/socket.io-client/build/esm/manager.js
-var G = class extends E {
+var q = class extends O {
 	constructor(e, t) {
-		super(), this.nsps = {}, this.subs = [], e && typeof e == "object" && (t = e, e = void 0), t ||= {}, t.path = t.path || "/socket.io", this.opts = t, k(this, t), this.reconnection(t.reconnection !== !1), this.reconnectionAttempts(t.reconnectionAttempts || Infinity), this.reconnectionDelay(t.reconnectionDelay || 1e3), this.reconnectionDelayMax(t.reconnectionDelayMax || 5e3), this.randomizationFactor(t.randomizationFactor ?? .5), this.backoff = new W({
+		super(), this.nsps = {}, this.subs = [], e && typeof e == "object" && (t = e, e = void 0), t ||= {}, t.path = t.path || "/socket.io", this.opts = t, j(this, t), this.reconnection(t.reconnection !== !1), this.reconnectionAttempts(t.reconnectionAttempts || Infinity), this.reconnectionDelay(t.reconnectionDelay || 1e3), this.reconnectionDelayMax(t.reconnectionDelayMax || 5e3), this.randomizationFactor(t.randomizationFactor ?? .5), this.backoff = new K({
 			min: this.reconnectionDelay(),
 			max: this.reconnectionDelayMax(),
 			jitter: this.randomizationFactor()
@@ -1567,11 +1588,11 @@ var G = class extends E {
 		this.engine = new ot(this.uri, this.opts);
 		let t = this.engine, n = this;
 		this._readyState = "opening", this.skipReconnect = !1;
-		let r = U(t, "open", function() {
+		let r = G(t, "open", function() {
 			n.onopen(), e && e();
 		}), i = (t) => {
 			this.cleanup(), this._readyState = "closed", this.emitReserved("error", t), e ? e(t) : this.maybeReconnectOnOpen();
-		}, a = U(t, "error", i);
+		}, a = G(t, "error", i);
 		if (!1 !== this._timeout) {
 			let e = this._timeout, n = this.setTimeoutFn(() => {
 				r(), i(/* @__PURE__ */ Error("timeout")), t.close();
@@ -1588,7 +1609,7 @@ var G = class extends E {
 	onopen() {
 		this.cleanup(), this._readyState = "open", this.emitReserved("open");
 		let e = this.engine;
-		this.subs.push(U(e, "ping", this.onping.bind(this)), U(e, "data", this.ondata.bind(this)), U(e, "error", this.onerror.bind(this)), U(e, "close", this.onclose.bind(this)), U(this.decoder, "decoded", this.ondecoded.bind(this)));
+		this.subs.push(G(e, "ping", this.onping.bind(this)), G(e, "data", this.ondata.bind(this)), G(e, "error", this.onerror.bind(this)), G(e, "close", this.onclose.bind(this)), G(this.decoder, "decoded", this.ondecoded.bind(this)));
 	}
 	onping() {
 		this.emitReserved("ping");
@@ -1601,7 +1622,7 @@ var G = class extends E {
 		}
 	}
 	ondecoded(e) {
-		D(() => {
+		k(() => {
 			this.emitReserved("packet", e);
 		}, this.setTimeoutFn);
 	}
@@ -1655,17 +1676,17 @@ var G = class extends E {
 		let e = this.backoff.attempts;
 		this._reconnecting = !1, this.backoff.reset(), this.emitReserved("reconnect", e);
 	}
-}, K = {};
-function q(e, t) {
+}, J = {};
+function Y(e, t) {
 	typeof e == "object" && (t = e, e = void 0), t ||= {};
-	let n = st(e, t.path || "/socket.io"), r = n.source, i = n.id, a = n.path, o = K[i] && a in K[i].nsps, s = t.forceNew || t["force new connection"] || !1 === t.multiplex || o, c;
-	return s ? c = new G(r, t) : (K[i] || (K[i] = new G(r, t)), c = K[i]), n.query && !t.query && (t.query = n.queryKey), c.socket(n.path, t);
+	let n = st(e, t.path || "/socket.io"), r = n.source, i = n.id, a = n.path, o = J[i] && a in J[i].nsps, s = t.forceNew || t["force new connection"] || !1 === t.multiplex || o, c;
+	return s ? c = new q(r, t) : (J[i] || (J[i] = new q(r, t)), c = J[i]), n.query && !t.query && (t.query = n.queryKey), c.socket(n.path, t);
 }
-Object.assign(q, {
-	Manager: G,
+Object.assign(Y, {
+	Manager: q,
 	Socket: Et,
-	io: q,
-	connect: q
+	io: Y,
+	connect: Y
 });
 // src/sdk-socket.ts
 function Dt(e) {
@@ -1686,7 +1707,7 @@ var Ot = class {
 	connect(e) {
 		this.disconnect();
 		let t = Dt(e.baseUrl);
-		this.socket = q(t, {
+		this.socket = Y(t, {
 			auth: {
 				apiKey: e.apiKey,
 				visitorToken: e.visitorToken
@@ -1709,54 +1730,54 @@ var Ot = class {
 	disconnect() {
 		this.socket &&= (this.socket.removeAllListeners(), this.socket.disconnect(), null);
 	}
-}, J = "onedeskpro_visitor_token";
-function kt(e) {
+}, kt = "onedeskpro_visitor_token";
+function At(e) {
 	try {
 		return typeof window < "u" ? window.localStorage.getItem(e) : null;
 	} catch {
 		return null;
 	}
 }
-function At(e, t) {
+function jt(e, t) {
 	try {
 		typeof window < "u" && window.localStorage.setItem(e, t);
 	} catch {}
 }
-function jt(e) {
+function Mt(e) {
 	try {
 		typeof window < "u" && window.localStorage.removeItem(e);
 	} catch {}
 }
-var Mt = class {
+var Nt = class {
 	constructor() {
-		this.token = null, this.storageKey = J;
+		this.token = null, this.storageKey = kt;
 	}
 	setScope(e) {
-		this.storageKey = e?.trim() ? `${J}:${e.trim()}` : J, this.token = kt(this.storageKey);
+		this.storageKey = e?.trim() ? `${kt}:${e.trim()}` : kt, this.token = At(this.storageKey);
 	}
 	get() {
-		return this.token ?? kt(this.storageKey);
+		return this.token ?? At(this.storageKey);
 	}
 	set(e) {
-		this.token = e, At(this.storageKey, e);
+		this.token = e, jt(this.storageKey, e);
 	}
 	clear() {
-		this.token = null, jt(this.storageKey);
+		this.token = null, Mt(this.storageKey);
 	}
-}, Nt = 300, Pt = 250, Ft = 100, It = [
+}, Pt = 300, Ft = 250, It = 100, Lt = [
 	"audio/webm;codecs=opus",
 	"audio/webm",
 	"audio/mp4",
 	"audio/ogg;codecs=opus"
 ];
-function Lt() {
-	return typeof MediaRecorder > "u" || typeof MediaRecorder.isTypeSupported != "function" ? "audio/webm" : It.find((e) => MediaRecorder.isTypeSupported(e)) ?? "audio/webm";
+function Rt() {
+	return typeof MediaRecorder > "u" || typeof MediaRecorder.isTypeSupported != "function" ? "audio/webm" : Lt.find((e) => MediaRecorder.isTypeSupported(e)) ?? "audio/webm";
 }
-function Rt(e) {
+function zt(e) {
 	let t = e instanceof DOMException ? e.name : "";
 	return t === "NotAllowedError" || t === "PermissionDeniedError" || t === "SecurityError" ? "Microphone access was denied." : t === "NotFoundError" || t === "DevicesNotFoundError" ? "No microphone was found." : "Could not start recording.";
 }
-var Y = class e {
+var Bt = class e {
 	constructor(e, t = 300) {
 		this.onChange = e, this.maxDurationSeconds = t, this.recorder = null, this.stream = null, this.chunks = [], this.mimeType = "audio/webm", this.startedAt = 0, this.tickTimer = null, this.levelTimer = null, this.maxTimer = null, this.audioContext = null, this.analyser = null, this.snapshot = {
 			state: "idle",
@@ -1778,20 +1799,20 @@ var Y = class e {
 		try {
 			t = await navigator.mediaDevices.getUserMedia({ audio: !0 });
 		} catch (e) {
-			throw Error(Rt(e));
+			throw Error(zt(e));
 		}
 		try {
-			this.mimeType = Lt();
+			this.mimeType = Rt();
 			let e = new MediaRecorder(t, { mimeType: this.mimeType });
 			e.ondataavailable = (e) => {
 				e.data.size > 0 && this.chunks.push(e.data);
 			}, this.stream = t, this.recorder = e, this.startedAt = Date.now(), e.start(200);
 		} catch (e) {
-			throw t.getTracks().forEach((e) => e.stop()), this.stream = null, this.recorder = null, Error(Rt(e));
+			throw t.getTracks().forEach((e) => e.stop()), this.stream = null, this.recorder = null, Error(zt(e));
 		}
 		this.startLevelMeter(t), this.tickTimer = setInterval(() => {
 			this.update({ elapsedSeconds: Math.floor(this.elapsedMs() / 1e3) });
-		}, Pt), this.maxTimer = setTimeout(() => void this.stop(), this.maxDurationSeconds * 1e3), this.update({
+		}, Ft), this.maxTimer = setTimeout(() => void this.stop(), this.maxDurationSeconds * 1e3), this.update({
 			state: "recording",
 			elapsedSeconds: 0,
 			level: 0,
@@ -1806,18 +1827,18 @@ var Y = class e {
 		let n = await new Promise((t) => {
 			e.onstop = () => {
 				let e = this.chunks;
-				this.chunks = [], t(new Blob(e, { type: g(this.mimeType) }));
+				this.chunks = [], t(new Blob(e, { type: v(this.mimeType) }));
 			};
 			try {
 				e.stop();
 			} catch {
-				t(new Blob(this.chunks, { type: g(this.mimeType) }));
+				t(new Blob(this.chunks, { type: v(this.mimeType) }));
 			}
 		});
 		this.releaseMedia();
 		let r = {
 			blob: n,
-			mimeType: g(this.mimeType),
+			mimeType: v(this.mimeType),
 			durationSeconds: t
 		};
 		return this.update({
@@ -1866,7 +1887,7 @@ var Y = class e {
 					e += n * n;
 				}
 				this.update({ level: Math.min(1, Math.sqrt(e / i.length) * 3.2) });
-			}, Ft);
+			}, It);
 		} catch {}
 	}
 	clearTimers() {
@@ -1884,7 +1905,7 @@ var Y = class e {
 		}
 		this.chunks = [], this.releaseMedia();
 	}
-}, X = [
+}, Vt = [
 	{
 		iso: "BD",
 		name: "Bangladesh",
@@ -2251,8 +2272,8 @@ var Y = class e {
 		dial: "977",
 		flag: "🇳🇵"
 	}
-], zt = X.find((e) => e.iso === "BD") ?? X[0];
-function Bt(e, t) {
+], Ht = Vt.find((e) => e.iso === "BD") ?? Vt[0];
+function Ut(e, t) {
 	let n = t.trim();
 	if (n.startsWith("+")) {
 		let e = n.replace(/\D/g, "");
@@ -2262,8 +2283,8 @@ function Bt(e, t) {
 	return !r || (r = r.replace(/^0+/, ""), !r) ? "" : `+${e}${r}`;
 }
 // src/widget/styles.ts
-var Vt = "(max-width: 640px), (max-height: 500px) and (pointer: coarse)";
-function Ht(e, t) {
+var Wt = "(max-width: 640px), (max-height: 500px) and (pointer: coarse)";
+function Gt(e, t) {
 	let n = `
     --ttcb-bg: #ffffff;
     --ttcb-bg-secondary: #f3f4f6;
@@ -2428,7 +2449,8 @@ function Ht(e, t) {
       border-top: 1px solid var(--ttcb-border);
       flex-shrink: 0;
     }
-    .ttcb-mode-banner.visible { display: block; }
+    .ttcb-mode-banner.visible { display: flex; align-items: center; gap: 8px; }
+    .ttcb-mode-banner-text { flex: 1; min-width: 0; }
     .ttcb-mode-banner.waiting { color: var(--ttcb-text); }
     .ttcb-mode-banner.closed {
       color: var(--ttcb-text);
@@ -2436,6 +2458,37 @@ function Ht(e, t) {
     }
     .ttcb-mode-banner.human { color: var(--ttcb-text); }
 
+    .ttcb-confirm-bar {
+      display: none;
+      padding: 10px 16px;
+      font-size: 12px;
+      line-height: 1.4;
+      color: var(--ttcb-text);
+      background: var(--ttcb-bg-secondary);
+      border-top: 1px solid var(--ttcb-border);
+      flex-shrink: 0;
+      flex-wrap: wrap; align-items: center; gap: 8px;
+    }
+    .ttcb-confirm-bar.visible { display: flex; }
+    .ttcb-confirm-text { flex: 1 1 160px; min-width: 0; }
+    .ttcb-confirm-actions { display: flex; gap: 8px; flex-shrink: 0; }
+    .ttcb-banner-btn {
+      flex-shrink: 0;
+      font: inherit; font-weight: 600;
+      padding: 4px 10px; border-radius: 6px;
+      border: 1px solid var(--ttcb-border);
+      background: var(--ttcb-bg); color: var(--ttcb-text);
+      cursor: pointer;
+    }
+    .ttcb-banner-btn:hover { background: var(--ttcb-bg-secondary); }
+    .ttcb-banner-btn.primary { background: ${e}; border-color: ${e}; color: #fff; }
+    .ttcb-banner-btn.primary:hover { opacity: 0.9; }
+    .ttcb-banner-btn:focus-visible { outline: 2px solid ${e}; outline-offset: 2px; }
+    .ttcb-banner-btn[aria-disabled="true"], .ttcb-new-session-btn[aria-disabled="true"] {
+      opacity: 0.6; cursor: default;
+    }
+    .ttcb-banner-btn.hidden { display: none; }
+
     .ttcb-messages {
       flex: 1; overflow-y: auto; padding: 16px;
       display: flex; flex-direction: column; gap: 12px;
@@ -2897,7 +2950,7 @@ function Ht(e, t) {
 
     .ttcb-footer.hidden, .ttcb-messages.hidden { display: none; }
 
-    @media ${Vt} {
+    @media ${Wt} {
       .ttcb-fab.bottom-right { right: 16px; bottom: calc(16px + env(safe-area-inset-bottom, 0px)); }
       .ttcb-fab.bottom-left { left: 16px; bottom: calc(16px + env(safe-area-inset-bottom, 0px)); }
       /* The open panel covers the launcher; its own close button takes over. */
@@ -2964,18 +3017,18 @@ function Ht(e, t) {
   `;
 }
 // src/widget/render.ts
-function Ut(e) {
+function Kt(e) {
 	return e.replace(/&/g, "&amp;").replace(/</g, "&lt;").replace(/>/g, "&gt;").replace(/"/g, "&quot;");
 }
-function Wt(e) {
+function qt(e) {
 	let t = [], n = e.replace(/```[\w]*\n?([\s\S]*?)```/g, (e, n) => {
 		let r = t.length;
-		return t.push(`<pre><code>${Ut(n.trim())}</code></pre>`), `\x04${r}\x05`;
+		return t.push(`<pre><code>${Kt(n.trim())}</code></pre>`), `\x04${r}\x05`;
 	});
 	n = n.replace(/`([^`\n]+)`/g, (e, n) => {
 		let r = t.length;
-		return t.push(`<code>${Ut(n)}</code>`), `\x02${r}\x03`;
-	}), n = Ut(n);
+		return t.push(`<code>${Kt(n)}</code>`), `\x02${r}\x03`;
+	}), n = Kt(n);
 	let r = n.split("\n"), i = [], a = "", o = () => {
 		a &&= (i.push(`</${a}>`), "");
 	};
@@ -2992,71 +3045,71 @@ function Wt(e) {
 		}).join("") : "";
 	}).filter(Boolean).join(""), n = n.replace(/\x04(\d+)\x05/g, (e, n) => t[+n] ?? "").replace(/\x02(\d+)\x03/g, (e, n) => t[+n] ?? ""), n;
 }
-function Gt() {
+function Jt() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"/>\n    <line x1=\"12\" y1=\"8\" x2=\"12\" y2=\"14\"/>\n    <line x1=\"9\" y1=\"11\" x2=\"15\" y2=\"11\"/>\n  </svg>";
 }
-function Kt() {
+function Yt() {
 	return "<svg viewBox=\"0 0 24 24\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M20 2H4C2.9 2 2 2.9 2 4v18l4-4h14c1.1 0 2-.9 2-2V4c0-1.1-.9-2-2-2z\"/>\n  </svg>";
 }
-function qt() {
+function Xt() {
 	return "<svg viewBox=\"0 0 24 24\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z\"/>\n  </svg>";
 }
-function Jt() {
+function Zt() {
 	return "<svg viewBox=\"0 0 24 24\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M2.01 21L23 12 2.01 3 2 10l15 2-15 2z\"/>\n  </svg>";
 }
-function Z() {
+function X() {
 	return "<svg viewBox=\"0 0 24 24\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M20 9V7c0-1.1-.9-2-2-2h-3c0-1.66-1.34-3-3-3S9 3.34 9 5H6c-1.1 0-2 .9-2 2v2c-1.66 0-3 1.34-3 3s1.34 3 3 3v4c0 1.1.9 2 2 2h12c1.1 0 2-.9 2-2v-4c1.66 0 3-1.34 3-3s-1.34-3-3-3zm-2 10H6V7h12v12zm-9-6c-.83 0-1.5-.67-1.5-1.5S8.17 10 9 10s1.5.67 1.5 1.5S9.83 13 9 13zm6 0c-.83 0-1.5-.67-1.5-1.5S14.17 10 15 10s1.5.67 1.5 1.5S15.83 13 15 13z\"/>\n  </svg>";
 }
-function Yt() {
+function Qt() {
 	return "<svg viewBox=\"0 0 24 24\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M12 12c2.21 0 4-1.79 4-4s-1.79-4-4-4-4 1.79-4 4 1.79 4 4 4zm0 2c-2.67 0-8 1.34-8 4v2h16v-2c0-2.66-5.33-4-8-4z\"/>\n  </svg>";
 }
-function Xt() {
+function $t() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M20 21v-2a4 4 0 0 0-4-4H8a4 4 0 0 0-4 4v2\"/>\n    <circle cx=\"12\" cy=\"7\" r=\"4\"/>\n  </svg>";
 }
-function Zt() {
+function en() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z\"/>\n    <polyline points=\"22,6 12,13 2,6\"/>\n  </svg>";
 }
-function Qt() {
+function tn() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <polyline points=\"6 9 12 15 18 9\"/>\n  </svg>";
 }
-function $t() {
+function nn() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"/>\n    <polyline points=\"12 5 19 12 12 19\"/>\n  </svg>";
 }
-function en() {
+function rn() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z\"/>\n    <polyline points=\"9 12 11 14 15 10\"/>\n  </svg>";
 }
-function tn() {
+function an() {
 	return "<svg viewBox=\"0 0 24 24\" xmlns=\"http://www.w3.org/2000/svg\">\n    <circle cx=\"12\" cy=\"12\" r=\"10\" fill=\"currentColor\"/>\n    <path d=\"M9 12l2 2 4-4\" fill=\"none\" stroke=\"#fff\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"/>\n  </svg>";
 }
-function nn() {
+function on() {
 	return "<svg viewBox=\"0 0 24 24\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path fill=\"#F59E0B\" d=\"M8 2.5l1.1 2.2 2.4.3-1.7 1.7.4 2.4L8 8l-2.2 1.1.4-2.4L4.5 5l2.4-.3L8 2.5z\"/>\n    <path fill=\"#F59E0B\" d=\"M16 3.5l.8 1.6 1.8.2-1.3 1.3.3 1.8L16 7.5l-1.6.9.3-1.8-1.3-1.3 1.8-.2L16 3.5z\"/>\n    <path fill=\"#FBBF24\" d=\"M12 11.5l1 2 2.2.3-1.6 1.6.4 2.2-2-1.1-2 1.1.4-2.2-1.6-1.6 2.2-.3 1-2z\"/>\n  </svg>";
 }
-function rn() {
+function sn() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M17 21v-2a4 4 0 0 0-4-4H5a4 4 0 0 0-4 4v2\"/>\n    <circle cx=\"9\" cy=\"7\" r=\"4\"/>\n    <path d=\"M23 21v-2a4 4 0 0 0-3-3.87\"/>\n    <path d=\"M16 3.13a4 4 0 0 1 0 7.75\"/>\n  </svg>";
 }
-function an() {
+function cn() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\"/>\n    <line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"/>\n  </svg>";
 }
-function on() {
+function ln() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M21.44 11.05l-9.19 9.19a6 6 0 0 1-8.49-8.49l9.19-9.19a4 4 0 0 1 5.66 5.66l-9.2 9.19a2 2 0 0 1-2.83-2.83l8.49-8.48\"/>\n  </svg>";
 }
-function sn() {
+function un() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"/>\n    <circle cx=\"8.5\" cy=\"8.5\" r=\"1.5\"/>\n    <polyline points=\"21 15 16 10 5 21\"/>\n  </svg>";
 }
-function cn() {
+function dn() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M12 1a3 3 0 0 0-3 3v8a3 3 0 0 0 6 0V4a3 3 0 0 0-3-3z\"/>\n    <path d=\"M19 10v2a7 7 0 0 1-14 0v-2\"/>\n    <line x1=\"12\" y1=\"19\" x2=\"12\" y2=\"23\"/>\n    <line x1=\"8\" y1=\"23\" x2=\"16\" y2=\"23\"/>\n  </svg>";
 }
-function ln() {
+function fn() {
 	return "<svg viewBox=\"0 0 24 24\" xmlns=\"http://www.w3.org/2000/svg\">\n    <rect x=\"6\" y=\"6\" width=\"12\" height=\"12\" rx=\"2\" fill=\"currentColor\"/>\n  </svg>";
 }
-function un() {
+function pn() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <polyline points=\"3 6 5 6 21 6\"/>\n    <path d=\"M19 6l-1 14a2 2 0 0 1-2 2H8a2 2 0 0 1-2-2L5 6\"/>\n    <path d=\"M10 11v6\"/>\n    <path d=\"M14 11v6\"/>\n    <path d=\"M9 6V4a1 1 0 0 1 1-1h4a1 1 0 0 1 1 1v2\"/>\n  </svg>";
 }
-function dn() {
+function mn() {
 	return "<svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\">\n    <path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"/>\n    <polyline points=\"14 2 14 8 20 8\"/>\n  </svg>";
 }
-function fn(e) {
-	let t = f(e.url) ? e.url : "", n = e.type.toLowerCase();
+function hn(e) {
+	let t = m(e.url) ? e.url : "", n = e.type.toLowerCase();
 	if (t && n.startsWith("image/")) {
 		let n = document.createElement("a");
 		n.className = "ttcb-attachment ttcb-attachment-image", n.href = t, n.target = "_blank", n.rel = "noopener noreferrer", n.setAttribute("aria-label", `Open ${e.fileName}`);
@@ -3073,14 +3126,14 @@ function fn(e) {
 		let r = document.createElement("audio");
 		if (r.className = "ttcb-attachment-audio", r.controls = !0, r.preload = "metadata", r.src = t, r.setAttribute("aria-label", e.fileName), n.appendChild(r), typeof e.durationSeconds == "number" && e.durationSeconds > 0) {
 			let t = document.createElement("span");
-			t.className = "ttcb-attachment-duration", t.textContent = _(e.durationSeconds), n.appendChild(t);
+			t.className = "ttcb-attachment-duration", t.textContent = y(e.durationSeconds), n.appendChild(t);
 		}
 		return n;
 	}
 	let r = document.createElement(t ? "a" : "div");
 	r.className = "ttcb-attachment ttcb-attachment-file", r instanceof HTMLAnchorElement && (r.href = t, r.target = "_blank", r.rel = "noopener noreferrer");
 	let i = document.createElement("span");
-	i.className = "ttcb-attachment-icon", i.setAttribute("aria-hidden", "true"), i.innerHTML = dn();
+	i.className = "ttcb-attachment-icon", i.setAttribute("aria-hidden", "true"), i.innerHTML = mn();
 	let a = document.createElement("span");
 	a.className = "ttcb-attachment-meta";
 	let o = document.createElement("span");
@@ -3092,11 +3145,11 @@ function fn(e) {
 	}
 	return r.appendChild(i), r.appendChild(a), r;
 }
-function pn(e) {
+function gn(e) {
 	let { type: t, content: n } = e, r = e.attachments ?? [], i = document.createElement("div");
 	i.className = `ttcb-msg ${t}`, e.pending && i.classList.add("ttcb-pending");
 	let a = document.createElement("div");
-	a.className = "ttcb-msg-avatar", a.innerHTML = t === "human" ? Yt() : t === "agent" ? Xt() : Z();
+	a.className = "ttcb-msg-avatar", a.innerHTML = t === "human" ? Qt() : t === "agent" ? $t() : X();
 	let o = document.createElement("div");
 	if (o.className = "ttcb-msg-body", t === "agent") {
 		let e = document.createElement("span");
@@ -3105,12 +3158,12 @@ function pn(e) {
 	if (r.length > 0) {
 		let e = document.createElement("div");
 		e.className = "ttcb-attachments";
-		for (let t of r) e.appendChild(fn(t));
+		for (let t of r) e.appendChild(hn(t));
 		o.appendChild(e);
 	}
 	if (r.length === 0 || !re(n, r)) {
 		let e = document.createElement("div");
-		e.className = "ttcb-bubble", t === "human" ? e.textContent = n : e.innerHTML = Wt(n), o.appendChild(e);
+		e.className = "ttcb-bubble", t === "human" ? e.textContent = n : e.innerHTML = qt(n), o.appendChild(e);
 	}
 	if (e.pending) {
 		let e = document.createElement("span");
@@ -3118,31 +3171,33 @@ function pn(e) {
 	}
 	return i.appendChild(a), i.appendChild(o), i;
 }
-function mn() {
+function _n() {
 	let e = document.createElement("div");
 	e.className = "ttcb-msg ai", e.id = "ttcb-typing";
 	let t = document.createElement("div");
-	t.className = "ttcb-msg-avatar", t.innerHTML = Z();
+	t.className = "ttcb-msg-avatar", t.innerHTML = X();
 	let n = document.createElement("div");
 	return n.className = "ttcb-typing", n.innerHTML = "<span></span><span></span><span></span>", e.appendChild(t), e.appendChild(n), e;
 }
 // src/widget/widget.ts
-var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mpeg,audio/wav,audio/x-m4a,audio/aac,audio/opus,application/pdf,text/csv", gn = "image/jpeg,image/png,image/gif", _n = class {
+var vn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mpeg,audio/wav,audio/x-m4a,audio/aac,audio/opus,application/pdf,text/csv", yn = "image/jpeg,image/png,image/gif", bn = class {
 	constructor(e, t) {
-		this.stopViewportSync = null, this.pendingFiles = [], this.attachMenuOpen = !1, this.recorder = null, this.voicePreviewUrl = "", this.selectedCountry = zt, this.countryOpen = !1, this.isOpen = !1, this.destroyed = !1, this.position = e.position ?? "bottom-right", this.callbacks = t, this.autoOpen = e.autoOpen === !0, this.mount(e);
+		this.stopViewportSync = null, this.confirmingNew = !1, this.actionPending = !1, this.ticketMode = "ai", this.pendingFiles = [], this.attachMenuOpen = !1, this.recorder = null, this.voicePreviewUrl = "", this.selectedCountry = Ht, this.countryOpen = !1, this.isOpen = !1, this.destroyed = !1, this.position = e.position ?? "bottom-right", this.callbacks = t, this.autoOpen = e.autoOpen === !0, this.mount(e);
 	}
 	mount(e) {
 		this.host = document.createElement("div"), this.host.id = "onedeskpro-chatbot-host", this.host.style.display = "none", this.shadow = this.host.attachShadow({ mode: "closed" });
 		let t = document.createElement("style");
-		t.textContent = Ht(e.primaryColor ?? "#2563EB", e.theme ?? "auto"), this.shadow.appendChild(t), this.fab = document.createElement("button"), this.fab.className = `ttcb-fab ${this.position}`, this.fab.setAttribute("aria-label", "Open chat"), this.fab.innerHTML = Kt(), this.fab.addEventListener("click", () => this.toggle()), this.shadow.appendChild(this.fab), this.panel = document.createElement("div"), this.panel.className = `ttcb-panel ${this.position} hidden ttcb-mode-compact`, this.panel.tabIndex = -1, this.panel.setAttribute("role", "dialog"), this.panel.setAttribute("aria-modal", "true"), this.panel.setAttribute("aria-label", e.chatbotName ?? "AI Assistant"), this.panel.appendChild(this.buildHeader(e)), this.identifyContainer = document.createElement("div"), this.identifyContainer.className = "ttcb-identify", this.buildIdentifyForm(this.identifyContainer), this.panel.appendChild(this.identifyContainer), this.messagesContainer = document.createElement("div"), this.messagesContainer.className = "ttcb-messages", this.messagesContainer.setAttribute("aria-live", "polite"), this.messagesContainer.setAttribute("aria-label", "Chat messages"), this.panel.appendChild(this.messagesContainer), this.modeBanner = document.createElement("div"), this.modeBanner.className = "ttcb-mode-banner", this.modeBanner.setAttribute("role", "status"), this.panel.appendChild(this.modeBanner), this.footer = document.createElement("div"), this.footer.className = "ttcb-footer", this.pendingTray = document.createElement("div"), this.pendingTray.className = "ttcb-pending-tray", this.pendingTray.setAttribute("role", "list"), this.pendingTray.setAttribute("aria-label", "Files to send"), this.footer.appendChild(this.pendingTray), this.composeError = document.createElement("p"), this.composeError.className = "ttcb-compose-error", this.composeError.setAttribute("role", "alert"), this.footer.appendChild(this.composeError), this.footer.appendChild(this.buildVoiceBar()), this.footer.appendChild(this.buildVoicePreview());
+		t.textContent = Gt(e.primaryColor ?? "#2563EB", e.theme ?? "auto"), this.shadow.appendChild(t), this.fab = document.createElement("button"), this.fab.className = `ttcb-fab ${this.position}`, this.fab.setAttribute("aria-label", "Open chat"), this.fab.innerHTML = Yt(), this.fab.addEventListener("click", () => this.toggle()), this.shadow.appendChild(this.fab), this.panel = document.createElement("div"), this.panel.className = `ttcb-panel ${this.position} hidden ttcb-mode-compact`, this.panel.tabIndex = -1, this.panel.setAttribute("role", "dialog"), this.panel.setAttribute("aria-modal", "true"), this.panel.setAttribute("aria-label", e.chatbotName ?? "AI Assistant"), this.panel.appendChild(this.buildHeader(e)), this.identifyContainer = document.createElement("div"), this.identifyContainer.className = "ttcb-identify", this.buildIdentifyForm(this.identifyContainer), this.panel.appendChild(this.identifyContainer), this.messagesContainer = document.createElement("div"), this.messagesContainer.className = "ttcb-messages", this.messagesContainer.setAttribute("aria-live", "polite"), this.messagesContainer.setAttribute("aria-label", "Chat messages"), this.panel.appendChild(this.messagesContainer), this.modeBanner = document.createElement("div"), this.modeBanner.className = "ttcb-mode-banner", this.modeBannerText = document.createElement("span"), this.modeBannerText.className = "ttcb-mode-banner-text", this.modeBannerText.setAttribute("role", "status"), this.cancelHumanBtn = this.buildBannerButton("Cancel request", () => {
+			this.actionPending || this.callbacks.onCancelHumanRequest();
+		}), this.cancelHumanBtn.classList.add("hidden"), this.modeBanner.appendChild(this.modeBannerText), this.modeBanner.appendChild(this.cancelHumanBtn), this.panel.appendChild(this.modeBanner), this.panel.appendChild(this.buildConfirmNewBar()), this.footer = document.createElement("div"), this.footer.className = "ttcb-footer", this.pendingTray = document.createElement("div"), this.pendingTray.className = "ttcb-pending-tray", this.pendingTray.setAttribute("role", "list"), this.pendingTray.setAttribute("aria-label", "Files to send"), this.footer.appendChild(this.pendingTray), this.composeError = document.createElement("p"), this.composeError.className = "ttcb-compose-error", this.composeError.setAttribute("role", "alert"), this.footer.appendChild(this.composeError), this.footer.appendChild(this.buildVoiceBar()), this.footer.appendChild(this.buildVoicePreview());
 		let n = document.createElement("form");
 		n.className = "ttcb-form", n.addEventListener("submit", (e) => {
 			e.preventDefault(), this.handleSend();
-		}), this.composeForm = n, n.appendChild(this.buildAttachControls()), this.input = document.createElement("input"), this.input.type = "text", this.input.className = "ttcb-input", this.input.placeholder = e.placeholder ?? "Type your message…", this.input.setAttribute("aria-label", "Message input"), this.input.setAttribute("autocomplete", "off"), this.sendBtn = document.createElement("button"), this.sendBtn.type = "submit", this.sendBtn.className = "ttcb-send-btn", this.sendBtn.innerHTML = Jt(), this.sendBtn.setAttribute("aria-label", "Send message"), this.micBtn = document.createElement("button"), this.micBtn.type = "button", this.micBtn.className = "ttcb-mic-btn", this.micBtn.setAttribute("aria-label", "Record voice message"), this.micBtn.title = "Record voice message", this.micBtn.innerHTML = cn(), this.micBtn.addEventListener("click", () => void this.startVoice()), n.appendChild(this.input), n.appendChild(this.micBtn), n.appendChild(this.sendBtn), this.footer.appendChild(n), this.panel.appendChild(this.footer), this.shadow.appendChild(this.panel), this.shadow.addEventListener("click", (e) => {
+		}), this.composeForm = n, n.appendChild(this.buildAttachControls()), this.input = document.createElement("input"), this.input.type = "text", this.input.className = "ttcb-input", this.input.placeholder = e.placeholder ?? "Type your message…", this.input.setAttribute("aria-label", "Message input"), this.input.setAttribute("autocomplete", "off"), this.sendBtn = document.createElement("button"), this.sendBtn.type = "submit", this.sendBtn.className = "ttcb-send-btn", this.sendBtn.innerHTML = Zt(), this.sendBtn.setAttribute("aria-label", "Send message"), this.micBtn = document.createElement("button"), this.micBtn.type = "button", this.micBtn.className = "ttcb-mic-btn", this.micBtn.setAttribute("aria-label", "Record voice message"), this.micBtn.title = "Record voice message", this.micBtn.innerHTML = dn(), this.micBtn.addEventListener("click", () => void this.startVoice()), n.appendChild(this.input), n.appendChild(this.micBtn), n.appendChild(this.sendBtn), this.footer.appendChild(n), this.panel.appendChild(this.footer), this.shadow.appendChild(this.panel), this.shadow.addEventListener("click", (e) => {
 			let t = e.target;
 			this.attachMenuOpen && !(t && (this.attachBtn.contains(t) || this.attachMenu.contains(t))) && this.closeAttachMenu(), this.countryOpen && (t && (this.dialBtn.contains(t) || this.countryPopover.contains(t)) || this.closeCountryPopover());
 		}), this.panel.addEventListener("keydown", (e) => {
-			e.key === "Escape" && this.attachMenuOpen && (e.stopPropagation(), this.closeAttachMenu(), this.attachBtn.focus());
+			e.key === "Escape" && this.attachMenuOpen ? (e.stopPropagation(), this.closeAttachMenu(), this.attachBtn.focus()) : e.key === "Escape" && this.confirmingNew && (e.stopPropagation(), this.hideConfirmNew(), this.newSessionBtn.focus());
 		}), this.attachToDocument(), this.showInitialLoading();
 	}
 	reveal() {
@@ -3154,13 +3209,13 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 		let n = document.createElement("div");
 		n.className = "ttcb-avatar-wrap";
 		let r = document.createElement("div");
-		r.className = "ttcb-avatar", r.innerHTML = Z(), n.appendChild(r);
+		r.className = "ttcb-avatar", r.innerHTML = X(), n.appendChild(r);
 		let i = document.createElement("div");
 		i.className = "ttcb-header-main";
 		let a = document.createElement("div");
 		a.className = "ttcb-header-title-row", this.headerTitle = document.createElement("span"), this.headerTitle.className = "ttcb-header-title", this.headerTitle.textContent = e.chatbotName ?? "AI Assistant";
 		let o = document.createElement("span");
-		o.className = "ttcb-verified", o.setAttribute("aria-label", "Verified"), o.innerHTML = tn(), a.appendChild(this.headerTitle), a.appendChild(o);
+		o.className = "ttcb-verified", o.setAttribute("aria-label", "Verified"), o.innerHTML = an(), a.appendChild(this.headerTitle), a.appendChild(o);
 		let s = document.createElement("div");
 		s.className = "ttcb-header-meta";
 		let c = document.createElement("span");
@@ -3168,24 +3223,55 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 		let l = document.createElement("span");
 		l.className = "ttcb-meta-sep", l.setAttribute("aria-hidden", "true");
 		let u = document.createElement("span");
-		u.className = "ttcb-meta-replies", u.innerHTML = `${nn()}<span>Replies instantly</span>`, s.appendChild(c), s.appendChild(l), s.appendChild(u), i.appendChild(a), i.appendChild(s);
+		u.className = "ttcb-meta-replies", u.innerHTML = `${on()}<span>Replies instantly</span>`, s.appendChild(c), s.appendChild(l), s.appendChild(u), i.appendChild(a), i.appendChild(s);
 		let d = document.createElement("div");
-		d.className = "ttcb-header-actions", this.requestHumanBtn = document.createElement("button"), this.requestHumanBtn.type = "button", this.requestHumanBtn.className = "ttcb-request-human-btn hidden", this.requestHumanBtn.id = "ttcb-request-human-btn", this.requestHumanBtn.setAttribute("aria-label", "Request human agent"), this.requestHumanBtn.title = "Request human agent", this.requestHumanBtn.innerHTML = rn(), this.requestHumanBtn.addEventListener("click", () => this.callbacks.onRequestHuman()), this.newSessionBtn = document.createElement("button"), this.newSessionBtn.className = "ttcb-new-session-btn hidden", this.newSessionBtn.setAttribute("aria-label", "New conversation"), this.newSessionBtn.title = "New conversation", this.newSessionBtn.innerHTML = Gt(), this.newSessionBtn.addEventListener("click", () => this.callbacks.onReset());
+		d.className = "ttcb-header-actions", this.requestHumanBtn = document.createElement("button"), this.requestHumanBtn.type = "button", this.requestHumanBtn.className = "ttcb-request-human-btn hidden", this.requestHumanBtn.id = "ttcb-request-human-btn", this.requestHumanBtn.setAttribute("aria-label", "Request human agent"), this.requestHumanBtn.title = "Request human agent", this.requestHumanBtn.innerHTML = sn(), this.requestHumanBtn.addEventListener("click", () => this.callbacks.onRequestHuman()), this.newSessionBtn = document.createElement("button"), this.newSessionBtn.type = "button", this.newSessionBtn.className = "ttcb-new-session-btn hidden", this.newSessionBtn.setAttribute("aria-label", "New conversation"), this.newSessionBtn.title = "New conversation", this.newSessionBtn.innerHTML = Jt(), this.newSessionBtn.addEventListener("click", () => {
+			this.actionPending || (this.ticketMode === "closed" ? this.callbacks.onNewConversation() : this.showConfirmNew());
+		});
 		let f = document.createElement("button");
-		return f.className = "ttcb-close-btn", f.setAttribute("aria-label", "Close chat"), f.innerHTML = qt(), f.addEventListener("click", () => this.close()), d.appendChild(this.requestHumanBtn), d.appendChild(this.newSessionBtn), d.appendChild(f), t.appendChild(n), t.appendChild(i), t.appendChild(d), t;
+		return f.className = "ttcb-close-btn", f.setAttribute("aria-label", "Close chat"), f.innerHTML = Xt(), f.addEventListener("click", () => this.close()), d.appendChild(this.requestHumanBtn), d.appendChild(this.newSessionBtn), d.appendChild(f), t.appendChild(n), t.appendChild(i), t.appendChild(d), t;
+	}
+	buildBannerButton(e, t) {
+		let n = document.createElement("button");
+		return n.type = "button", n.className = "ttcb-banner-btn", n.textContent = e, n.addEventListener("click", t), n;
+	}
+	buildConfirmNewBar() {
+		this.confirmNewBar = document.createElement("div"), this.confirmNewBar.className = "ttcb-confirm-bar", this.confirmNewBar.setAttribute("role", "group"), this.confirmNewBar.setAttribute("aria-label", "Start a new conversation");
+		let e = document.createElement("span");
+		e.className = "ttcb-confirm-text", e.textContent = "End this conversation and start a new one?", this.confirmNewBtn = this.buildBannerButton("Start new", () => {
+			this.actionPending || (this.hideConfirmNew(), this.input.focus(), this.callbacks.onNewConversation());
+		}), this.confirmNewBtn.classList.add("primary"), this.keepChattingBtn = this.buildBannerButton("Keep chatting", () => {
+			this.hideConfirmNew(), this.newSessionBtn.focus();
+		});
+		let t = document.createElement("div");
+		return t.className = "ttcb-confirm-actions", t.appendChild(this.confirmNewBtn), t.appendChild(this.keepChattingBtn), this.confirmNewBar.appendChild(e), this.confirmNewBar.appendChild(t), this.confirmNewBar;
+	}
+	showConfirmNew() {
+		this.confirmingNew = !0, this.confirmNewBar.classList.add("visible"), queueMicrotask(() => this.keepChattingBtn.focus());
+	}
+	hideConfirmNew() {
+		this.confirmingNew = !1, this.confirmNewBar.classList.remove("visible");
+	}
+	setActionPending(e) {
+		this.actionPending = e;
+		for (let t of [
+			this.newSessionBtn,
+			this.cancelHumanBtn,
+			this.confirmNewBtn
+		]) t.setAttribute("aria-disabled", String(e));
 	}
 	buildAttachControls() {
 		let e = document.createElement("div");
-		e.className = "ttcb-attach", this.attachBtn = document.createElement("button"), this.attachBtn.type = "button", this.attachBtn.className = "ttcb-attach-btn", this.attachBtn.setAttribute("aria-label", "Add attachment"), this.attachBtn.setAttribute("aria-haspopup", "menu"), this.attachBtn.setAttribute("aria-expanded", "false"), this.attachBtn.title = "Add attachment", this.attachBtn.innerHTML = an(), this.attachBtn.addEventListener("click", (e) => {
+		e.className = "ttcb-attach", this.attachBtn = document.createElement("button"), this.attachBtn.type = "button", this.attachBtn.className = "ttcb-attach-btn", this.attachBtn.setAttribute("aria-label", "Add attachment"), this.attachBtn.setAttribute("aria-haspopup", "menu"), this.attachBtn.setAttribute("aria-expanded", "false"), this.attachBtn.title = "Add attachment", this.attachBtn.innerHTML = cn(), this.attachBtn.addEventListener("click", (e) => {
 			e.preventDefault(), e.stopPropagation(), this.toggleAttachMenu();
-		}), this.attachMenu = document.createElement("div"), this.attachMenu.className = "ttcb-attach-menu", this.attachMenu.setAttribute("role", "menu"), this.attachFileInput = this.createFileInput(hn, "Choose files"), this.attachPhotoInput = this.createFileInput(gn, "Choose photos");
+		}), this.attachMenu = document.createElement("div"), this.attachMenu.className = "ttcb-attach-menu", this.attachMenu.setAttribute("role", "menu"), this.attachFileInput = this.createFileInput(vn, "Choose files"), this.attachPhotoInput = this.createFileInput(yn, "Choose photos");
 		let t = [{
 			label: "Attachment",
-			icon: on(),
+			icon: ln(),
 			input: this.attachFileInput
 		}, {
 			label: "Photo",
-			icon: sn(),
+			icon: un(),
 			input: this.attachPhotoInput
 		}];
 		for (let e of t) {
@@ -3216,12 +3302,12 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 	}
 	addPendingFiles(e) {
 		if (e.length === 0) return;
-		let t = d([...this.pendingFiles.map((e) => e.file), ...e]);
+		let t = p([...this.pendingFiles.map((e) => e.file), ...e]);
 		if (t) this.showComposeError(t);
 		else {
 			this.showComposeError("");
 			for (let t of e) {
-				let e = t.type.startsWith("image/") ? p(t) : "";
+				let e = t.type.startsWith("image/") ? h(t) : "";
 				this.pendingFiles.push({
 					file: t,
 					previewUrl: e
@@ -3232,10 +3318,10 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 	}
 	removePendingFile(e) {
 		let [t] = this.pendingFiles.splice(e, 1);
-		t && m(t.previewUrl), this.renderPendingTray(), this.input.focus();
+		t && g(t.previewUrl), this.renderPendingTray(), this.input.focus();
 	}
 	clearPendingFiles() {
-		for (let e of this.pendingFiles) m(e.previewUrl);
+		for (let e of this.pendingFiles) g(e.previewUrl);
 		this.pendingFiles = [], this.renderPendingTray();
 	}
 	renderPendingTray() {
@@ -3246,12 +3332,12 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 				t.className = "ttcb-pending-thumb", t.src = e.previewUrl, t.alt = "", n.appendChild(t);
 			} else {
 				let e = document.createElement("span");
-				e.className = "ttcb-pending-icon", e.setAttribute("aria-hidden", "true"), e.innerHTML = dn(), n.appendChild(e);
+				e.className = "ttcb-pending-icon", e.setAttribute("aria-hidden", "true"), e.innerHTML = mn(), n.appendChild(e);
 			}
 			let r = document.createElement("span");
 			r.className = "ttcb-pending-name", r.textContent = e.file.name || "attachment", r.title = e.file.name, n.appendChild(r);
 			let i = document.createElement("button");
-			i.type = "button", i.className = "ttcb-pending-remove", i.setAttribute("aria-label", `Remove ${e.file.name || "attachment"}`), i.innerHTML = qt(), i.addEventListener("click", () => this.removePendingFile(t)), n.appendChild(i), this.pendingTray.appendChild(n);
+			i.type = "button", i.className = "ttcb-pending-remove", i.setAttribute("aria-label", `Remove ${e.file.name || "attachment"}`), i.innerHTML = Xt(), i.addEventListener("click", () => this.removePendingFile(t)), n.appendChild(i), this.pendingTray.appendChild(n);
 		});
 	}
 	buildVoiceBar() {
@@ -3259,10 +3345,10 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 		let e = document.createElement("span");
 		e.className = "ttcb-voice-dot", e.setAttribute("aria-hidden", "true"), this.voiceTime = document.createElement("span"), this.voiceTime.className = "ttcb-voice-time", this.voiceTime.setAttribute("role", "timer"), this.voiceTime.textContent = "0:00";
 		let t = document.createElement("div");
-		return t.className = "ttcb-voice-meter", t.setAttribute("aria-hidden", "true"), this.voiceLevel = document.createElement("span"), this.voiceLevel.className = "ttcb-voice-level", t.appendChild(this.voiceLevel), this.voiceCancelBtn = this.createVoiceButton("Cancel recording", un(), () => this.cancelVoice()), this.voiceStopBtn = this.createVoiceButton("Stop recording", ln(), () => void this.stopVoice()), this.voiceStopBtn.classList.add("primary"), this.voiceBar.appendChild(e), this.voiceBar.appendChild(this.voiceTime), this.voiceBar.appendChild(t), this.voiceBar.appendChild(this.voiceCancelBtn), this.voiceBar.appendChild(this.voiceStopBtn), this.voiceBar;
+		return t.className = "ttcb-voice-meter", t.setAttribute("aria-hidden", "true"), this.voiceLevel = document.createElement("span"), this.voiceLevel.className = "ttcb-voice-level", t.appendChild(this.voiceLevel), this.voiceCancelBtn = this.createVoiceButton("Cancel recording", pn(), () => this.cancelVoice()), this.voiceStopBtn = this.createVoiceButton("Stop recording", fn(), () => void this.stopVoice()), this.voiceStopBtn.classList.add("primary"), this.voiceBar.appendChild(e), this.voiceBar.appendChild(this.voiceTime), this.voiceBar.appendChild(t), this.voiceBar.appendChild(this.voiceCancelBtn), this.voiceBar.appendChild(this.voiceStopBtn), this.voiceBar;
 	}
 	buildVoicePreview() {
-		return this.voicePreview = document.createElement("div"), this.voicePreview.className = "ttcb-voice-preview", this.voicePreview.setAttribute("role", "group"), this.voicePreview.setAttribute("aria-label", "Voice message preview"), this.voiceAudio = document.createElement("audio"), this.voiceAudio.className = "ttcb-voice-audio", this.voiceAudio.controls = !0, this.voiceAudio.preload = "metadata", this.voiceAudio.setAttribute("aria-label", "Recorded voice message"), this.voicePreviewTime = document.createElement("span"), this.voicePreviewTime.className = "ttcb-voice-time", this.voiceDiscardBtn = this.createVoiceButton("Discard voice message", un(), () => this.cancelVoice()), this.voiceSendBtn = this.createVoiceButton("Send voice message", Jt(), () => this.sendVoice()), this.voiceSendBtn.classList.add("primary"), this.voicePreview.appendChild(this.voiceAudio), this.voicePreview.appendChild(this.voicePreviewTime), this.voicePreview.appendChild(this.voiceDiscardBtn), this.voicePreview.appendChild(this.voiceSendBtn), this.voicePreview;
+		return this.voicePreview = document.createElement("div"), this.voicePreview.className = "ttcb-voice-preview", this.voicePreview.setAttribute("role", "group"), this.voicePreview.setAttribute("aria-label", "Voice message preview"), this.voiceAudio = document.createElement("audio"), this.voiceAudio.className = "ttcb-voice-audio", this.voiceAudio.controls = !0, this.voiceAudio.preload = "metadata", this.voiceAudio.setAttribute("aria-label", "Recorded voice message"), this.voicePreviewTime = document.createElement("span"), this.voicePreviewTime.className = "ttcb-voice-time", this.voiceDiscardBtn = this.createVoiceButton("Discard voice message", pn(), () => this.cancelVoice()), this.voiceSendBtn = this.createVoiceButton("Send voice message", Zt(), () => this.sendVoice()), this.voiceSendBtn.classList.add("primary"), this.voicePreview.appendChild(this.voiceAudio), this.voicePreview.appendChild(this.voicePreviewTime), this.voicePreview.appendChild(this.voiceDiscardBtn), this.voicePreview.appendChild(this.voiceSendBtn), this.voicePreview;
 	}
 	createVoiceButton(e, t, n) {
 		let r = document.createElement("button");
@@ -3270,9 +3356,9 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 	}
 	async startVoice() {
 		if (!this.micBtn.disabled) {
-			if (this.closeAttachMenu(), this.showComposeError(""), !Y.isSupported()) this.showComposeError("Voice messages are not supported in this browser.");
+			if (this.closeAttachMenu(), this.showComposeError(""), !Bt.isSupported()) this.showComposeError("Voice messages are not supported in this browser.");
 			else {
-				this.recorder?.destroy(), this.recorder = new Y((e) => this.renderVoice(e));
+				this.recorder?.destroy(), this.recorder = new Bt((e) => this.renderVoice(e));
 				try {
 					await this.recorder.start();
 				} catch (e) {
@@ -3304,13 +3390,13 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 	renderVoice(e) {
 		if (this.destroyed) return;
 		let { state: t } = e;
-		this.composeForm.classList.toggle("hidden", t !== "idle"), this.voiceBar.classList.toggle("visible", t === "recording"), this.voicePreview.classList.toggle("visible", t === "preview"), t === "recording" ? (this.voiceTime.textContent = _(e.elapsedSeconds), this.voiceLevel.style.width = `${Math.max(4, Math.round(e.level * 100))}%`) : (m(this.voicePreviewUrl), this.voicePreviewUrl = "", this.voiceAudio.removeAttribute("src"), t === "preview" && e.result && (this.voicePreviewUrl = p(new File([e.result.blob], "voice-preview", { type: e.result.blob.type })), this.voicePreviewUrl && (this.voiceAudio.src = this.voicePreviewUrl), this.voicePreviewTime.textContent = _(e.result.durationSeconds), queueMicrotask(() => this.voiceSendBtn.focus())));
+		this.composeForm.classList.toggle("hidden", t !== "idle"), this.voiceBar.classList.toggle("visible", t === "recording"), this.voicePreview.classList.toggle("visible", t === "preview"), t === "recording" ? (this.voiceTime.textContent = y(e.elapsedSeconds), this.voiceLevel.style.width = `${Math.max(4, Math.round(e.level * 100))}%`) : (g(this.voicePreviewUrl), this.voicePreviewUrl = "", this.voiceAudio.removeAttribute("src"), t === "preview" && e.result && (this.voicePreviewUrl = h(new File([e.result.blob], "voice-preview", { type: e.result.blob.type })), this.voicePreviewUrl && (this.voiceAudio.src = this.voicePreviewUrl), this.voicePreviewTime.textContent = y(e.result.durationSeconds), queueMicrotask(() => this.voiceSendBtn.focus())));
 	}
 	showComposeError(e) {
 		this.composeError.textContent = e, this.composeError.classList.toggle("visible", !!e);
 	}
 	setPanelMode(e) {
-		this.panel.classList.remove("ttcb-mode-form", "ttcb-mode-chat", "ttcb-mode-compact"), this.panel.classList.add(`ttcb-mode-${e}`), e !== "chat" && (this.requestHumanBtn.classList.add("hidden"), this.newSessionBtn.classList.add("hidden"), this.hideModeBanner());
+		this.panel.classList.remove("ttcb-mode-form", "ttcb-mode-chat", "ttcb-mode-compact"), this.panel.classList.add(`ttcb-mode-${e}`), e !== "chat" && (this.requestHumanBtn.classList.add("hidden"), this.newSessionBtn.classList.add("hidden"), this.hideConfirmNew(), this.hideModeBanner());
 	}
 	buildIdentifyForm(e) {
 		let t = document.createElement("form");
@@ -3324,7 +3410,7 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 			placeholder: "Your name",
 			type: "text",
 			autocomplete: "name",
-			icon: Xt()
+			icon: $t()
 		}), this.createPhoneField(t), this.emailInput = this.createIconField(t, {
 			id: "email",
 			label: "Email (optional)",
@@ -3333,10 +3419,10 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 			placeholder: "Email (optional)",
 			type: "email",
 			autocomplete: "email",
-			icon: Zt()
-		}), this.identifyError = document.createElement("p"), this.identifyError.className = "ttcb-identify-error", t.appendChild(this.identifyError), this.identifySubmit = document.createElement("button"), this.identifySubmit.type = "submit", this.identifySubmit.className = "ttcb-identify-submit", this.identifySubmit.innerHTML = `<span>Start Chatting</span>${$t()}`, t.appendChild(this.identifySubmit), e.appendChild(t);
+			icon: en()
+		}), this.identifyError = document.createElement("p"), this.identifyError.className = "ttcb-identify-error", t.appendChild(this.identifyError), this.identifySubmit = document.createElement("button"), this.identifySubmit.type = "submit", this.identifySubmit.className = "ttcb-identify-submit", this.identifySubmit.innerHTML = `<span>Start Chatting</span>${nn()}`, t.appendChild(this.identifySubmit), e.appendChild(t);
 		let n = document.createElement("div");
-		n.className = "ttcb-trust", n.innerHTML = `${en()}<span>Encrypted connection • No spam, ever</span>`, e.appendChild(n);
+		n.className = "ttcb-trust", n.innerHTML = `${rn()}<span>Encrypted connection • No spam, ever</span>`, e.appendChild(n);
 	}
 	createIconField(e, t) {
 		let n = document.createElement("div");
@@ -3366,7 +3452,7 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 		let a = document.createElement("div");
 		a.className = "ttcb-phone-row", a.id = "ttcb-phone-row", this.dialBtn = document.createElement("button"), this.dialBtn.type = "button", this.dialBtn.className = "ttcb-dial-btn", this.dialBtn.setAttribute("aria-label", "Select country code"), this.dialBtn.setAttribute("aria-haspopup", "listbox"), this.dialBtn.setAttribute("aria-expanded", "false"), this.dialFlag = document.createElement("span"), this.dialFlag.className = "ttcb-dial-flag", this.dialCode = document.createElement("span"), this.dialCode.className = "ttcb-dial-code", this.syncDialButton(), this.dialBtn.appendChild(this.dialFlag), this.dialBtn.appendChild(this.dialCode);
 		let o = document.createElement("span");
-		o.setAttribute("aria-hidden", "true"), o.innerHTML = Qt(), this.dialBtn.appendChild(o), this.dialBtn.addEventListener("click", (e) => {
+		o.setAttribute("aria-hidden", "true"), o.innerHTML = tn(), this.dialBtn.appendChild(o), this.dialBtn.addEventListener("click", (e) => {
 			e.preventDefault(), e.stopPropagation(), this.toggleCountryPopover();
 		}), this.phoneInput = document.createElement("input"), this.phoneInput.id = "ttcb-tel", this.phoneInput.name = "tel", this.phoneInput.type = "tel", this.phoneInput.className = "ttcb-phone-national", this.phoneInput.placeholder = "1712-345678", this.phoneInput.required = !0, this.phoneInput.autocomplete = "tel-national", this.phoneInput.setAttribute("inputmode", "tel"), a.appendChild(this.dialBtn), a.appendChild(this.phoneInput), this.countryPopover = document.createElement("div"), this.countryPopover.className = "ttcb-country-popover", this.countryPopover.setAttribute("role", "listbox"), this.countrySearch = document.createElement("input"), this.countrySearch.type = "search", this.countrySearch.className = "ttcb-country-search", this.countrySearch.placeholder = "Search country…", this.countrySearch.setAttribute("aria-label", "Search countries"), this.countrySearch.addEventListener("input", () => this.renderCountryList()), this.countryList = document.createElement("div"), this.countryList.className = "ttcb-country-list", this.countryPopover.appendChild(this.countrySearch), this.countryPopover.appendChild(this.countryList), this.renderCountryList(), t.appendChild(n), t.appendChild(a), t.appendChild(this.countryPopover), e.appendChild(t);
 	}
@@ -3383,7 +3469,7 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 		this.countryOpen = !1, this.countryPopover.classList.remove("open"), this.dialBtn.setAttribute("aria-expanded", "false");
 	}
 	renderCountryList() {
-		let e = this.countrySearch.value.trim().toLowerCase(), t = X.filter((t) => !e || t.name.toLowerCase().includes(e) || t.dial.includes(e) || t.iso.toLowerCase().includes(e) || `+${t.dial}`.includes(e));
+		let e = this.countrySearch.value.trim().toLowerCase(), t = Vt.filter((t) => !e || t.name.toLowerCase().includes(e) || t.dial.includes(e) || t.iso.toLowerCase().includes(e) || `+${t.dial}`.includes(e));
 		this.countryList.innerHTML = "";
 		for (let e of t) {
 			let t = document.createElement("button");
@@ -3415,7 +3501,7 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 		let t = document.createElement("div");
 		t.className = "ttcb-empty", t.id = "ttcb-empty";
 		let n = document.createElement("div");
-		n.className = "ttcb-empty-icon", n.innerHTML = Z();
+		n.className = "ttcb-empty-icon", n.innerHTML = X();
 		let r = document.createElement("p"), i = document.createElement("strong");
 		i.textContent = e, r.appendChild(document.createTextNode("Welcome to ")), r.appendChild(i);
 		let a = document.createElement("p");
@@ -3435,7 +3521,7 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 		}
 	}
 	handleIdentifySubmit() {
-		let e = this.nameInput.value.trim(), t = Bt(this.selectedCountry.dial, this.phoneInput.value), n = this.emailInput.value.trim();
+		let e = this.nameInput.value.trim(), t = Ut(this.selectedCountry.dial, this.phoneInput.value), n = this.emailInput.value.trim();
 		!e || !t ? this.showIdentifyError("Name and phone are required.") : (this.showIdentifyError(""), this.callbacks.onIdentify({
 			name: e,
 			phone: t,
@@ -3456,13 +3542,13 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 	}
 	buildMessage(e) {
 		if ("message" in e) {
-			let t = pn({
+			let t = gn({
 				...e.message,
 				pending: e.pending
 			});
 			return t.dataset.msgId = String(e.id), t;
 		}
-		return pn(e);
+		return gn(e);
 	}
 	findMessageEl(e) {
 		for (let t of this.messagesContainer.querySelectorAll(".ttcb-msg")) if (t.dataset.msgId === String(e)) return t;
@@ -3475,7 +3561,7 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 		}
 	}
 	setLoading(e) {
-		if (this.sendBtn.disabled = e || this.input.disabled, this.attachBtn.disabled = e || this.input.disabled, this.micBtn.disabled = e || this.input.disabled, e) this.closeAttachMenu(), this.shadow.getElementById("ttcb-typing") || (this.messagesContainer.appendChild(mn()), this.scrollToBottom()), this.isFullScreen() || this.input.focus();
+		if (this.sendBtn.disabled = e || this.input.disabled, this.attachBtn.disabled = e || this.input.disabled, this.micBtn.disabled = e || this.input.disabled, e) this.closeAttachMenu(), this.shadow.getElementById("ttcb-typing") || (this.messagesContainer.appendChild(_n()), this.scrollToBottom()), this.isFullScreen() || this.input.focus();
 		else {
 			let e = this.shadow.getElementById("ttcb-typing");
 			e && e.remove(), !this.input.disabled && !this.isFullScreen() && this.input.focus();
@@ -3484,7 +3570,7 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 	setIdentifyLoading(e) {
 		this.identifySubmit.disabled = e, this.nameInput.disabled = e, this.phoneInput.disabled = e, this.emailInput.disabled = e, this.dialBtn.disabled = e, this.shadow.getElementById("ttcb-phone-row")?.classList.toggle("disabled", e);
 		for (let t of this.identifyContainer.querySelectorAll(".ttcb-input-wrap")) t.classList.toggle("disabled", e);
-		this.identifySubmit.innerHTML = e ? "<span>Starting…</span>" : `<span>Start Chatting</span>${$t()}`, e && this.closeCountryPopover();
+		this.identifySubmit.innerHTML = e ? "<span>Starting…</span>" : `<span>Start Chatting</span>${nn()}`, e && this.closeCountryPopover();
 	}
 	showIdentifyError(e) {
 		this.identifyError.textContent = e;
@@ -3522,26 +3608,30 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 		}) : this.showEmptyState(e.chatbotName ?? "AI Assistant"), this.setMode("ai");
 	}
 	clearMessages(e) {
-		this.messagesContainer.innerHTML = "", this.clearPendingFiles(), this.showComposeError(""), this.showEmptyState(e);
+		this.messagesContainer.innerHTML = "", this.clearPendingFiles(), this.showComposeError(""), this.hideConfirmNew(), this.showEmptyState(e);
 	}
 	setMode(e, t) {
-		let n = this.panel.classList.contains("ttcb-mode-chat"), r = t?.agentName, i = t?.canRequestHuman === !0, a = n && i, o = n && e === "closed", s = e === "closed";
-		this.requestHumanBtn.classList.toggle("hidden", !a), this.newSessionBtn.classList.toggle("hidden", !o), this.input.disabled = s, s ? (this.sendBtn.disabled = !0, this.attachBtn.disabled = !0, this.micBtn.disabled = !0, this.closeAttachMenu(), this.clearPendingFiles(), this.recorder && this.cancelVoice(), this.showComposeError("")) : this.shadow.getElementById("ttcb-typing") || (this.sendBtn.disabled = !1, this.attachBtn.disabled = !1, this.micBtn.disabled = !1), n ? e === "waiting" ? this.showModeBanner("Waiting for a human agent…", "waiting") : e === "closed" ? this.showModeBanner("This conversation is closed", "closed") : e === "human" && r?.trim() ? this.showModeBanner(`Connected with ${r.trim()}`, "human") : this.hideModeBanner() : this.hideModeBanner();
+		let n = this.panel.classList.contains("ttcb-mode-chat"), r = t?.agentName, i = t?.canRequestHuman === !0, a = t?.canStartNew ?? e === "closed", o = n && i, s = n && a, c = e === "closed";
+		this.ticketMode = e, this.requestHumanBtn.classList.toggle("hidden", !o), this.newSessionBtn.classList.toggle("hidden", !s), (!s || c) && this.hideConfirmNew(), this.input.disabled = c, c ? (this.sendBtn.disabled = !0, this.attachBtn.disabled = !0, this.micBtn.disabled = !0, this.closeAttachMenu(), this.clearPendingFiles(), this.recorder && this.cancelVoice(), this.showComposeError("")) : this.shadow.getElementById("ttcb-typing") || (this.sendBtn.disabled = !1, this.attachBtn.disabled = !1, this.micBtn.disabled = !1), n ? (e === "waiting" ? this.showModeBanner("Waiting for a human agent…", "waiting") : e === "closed" ? this.showModeBanner("This conversation is closed", "closed") : e === "human" && r?.trim() ? this.showModeBanner(`Connected with ${r.trim()}`, "human") : this.hideModeBanner(), this.rescueFocus()) : (this.hideModeBanner(), this.rescueFocus());
 	}
 	showModeBanner(e, t) {
-		this.modeBanner.textContent = e, this.modeBanner.className = `ttcb-mode-banner visible ${t}`;
+		this.modeBannerText.textContent = e, this.modeBanner.className = `ttcb-mode-banner visible ${t}`, this.cancelHumanBtn.classList.toggle("hidden", t !== "waiting");
 	}
 	hideModeBanner() {
-		this.modeBanner.textContent = "", this.modeBanner.className = "ttcb-mode-banner";
+		this.modeBannerText.textContent = "", this.modeBanner.className = "ttcb-mode-banner", this.cancelHumanBtn.classList.add("hidden");
+	}
+	rescueFocus() {
+		let e = this.shadow.activeElement;
+		e instanceof HTMLElement && (e.closest(".hidden") || e.closest(".ttcb-mode-banner:not(.visible)")) && (this.input.disabled ? this.panel.focus({ preventScroll: !0 }) : this.input.focus());
 	}
 	destroy() {
-		this.destroyed = !0, this.stopViewportSync?.(), this.stopViewportSync = null, this.clearPendingFiles(), this.recorder?.destroy(), this.recorder = null, m(this.voicePreviewUrl), this.voicePreviewUrl = "", this.host.remove();
+		this.destroyed = !0, this.stopViewportSync?.(), this.stopViewportSync = null, this.clearPendingFiles(), this.recorder?.destroy(), this.recorder = null, g(this.voicePreviewUrl), this.voicePreviewUrl = "", this.host.remove();
 	}
 	scrollToBottom() {
 		this.messagesContainer.scrollTop = this.messagesContainer.scrollHeight;
 	}
-}, vn = {
-	apiBaseUrl: c,
+}, xn = {
+	apiBaseUrl: u,
 	chatbotName: "AI Assistant",
 	primaryColor: "#2563EB",
 	theme: "auto",
@@ -3552,23 +3642,23 @@ var hn = "image/jpeg,image/png,image/gif,video/mp4,video/webm,audio/ogg,audio/mp
 	sessionId: "",
 	requestTimeoutMs: n
 };
-function yn(e) {
+function Sn(e) {
 	return Object.fromEntries(Object.entries(e).filter(([, e]) => e !== void 0));
 }
-var bn = [
+var Cn = [
 	5e3,
 	15e3,
 	3e4,
 	6e4
 ];
-function xn(e) {
-	return o(e) ? e.status === 0 || e.status >= 500 || e.apiError.code === "BAD_RESPONSE" : !1;
+function wn(e) {
+	return c(e) ? e.status === 0 || e.status >= 500 || e.apiError.code === "BAD_RESPONSE" : !1;
 }
-function Sn(e) {
-	return o(e) ? e.apiError.message : e instanceof Error ? e.message : "Failed to load chatbot config.";
+function Tn(e) {
+	return c(e) ? e.apiError.message : e instanceof Error ? e.message : "Failed to load chatbot config.";
 }
-var Cn = 0, Q = () => Date.now() * 1e3 + Cn++ % 1e3;
-function wn(e) {
+var En = 0, Z = () => Date.now() * 1e3 + En++ % 1e3;
+function Dn(e) {
 	if (!e || typeof e != "object") return null;
 	let t = e;
 	if (typeof t.textMessage == "string" && t.textMessage.trim()) return t.textMessage.trim();
@@ -3580,11 +3670,11 @@ function wn(e) {
 	}
 	return null;
 }
-function Tn(e) {
+function Q(e) {
 	let t = (e.attachments ?? []).map((e) => e.url).join("
");
 	return `${e.content}\u0000${t}`;
 }
-function En(e) {
+function On(e) {
 	if (!e || typeof e != "object") return null;
 	let t = e;
 	if (typeof t.id == "string" && t.id) return t.id;
@@ -3594,9 +3684,9 @@ function En(e) {
 	}
 	return null;
 }
-var Dn = class {
+var kn = class {
 	constructor() {
-		this.emitter = new fe(), this.visitorTokens = new Mt(), this.widget = null, this.sdkSocket = null, this.callerSetName = !1, this.hasActiveTicket = !1, this.retryTimer = null, this.lastPushId = null, this.initToken = 0, this._state = {
+		this.emitter = new fe(), this.visitorTokens = new Nt(), this.widget = null, this.sdkSocket = null, this.callerSetName = !1, this.hasActiveTicket = !1, this.retryTimer = null, this.lastPushId = null, this.endedConversationId = null, this.initToken = 0, this._state = {
 			isOpen: !1,
 			isLoading: !1,
 			isReady: !1,
@@ -3624,20 +3714,24 @@ var Dn = class {
 	syncWidgetMode(e, t) {
 		this.widget?.setMode(e, {
 			agentName: t,
-			canRequestHuman: e === "ai" && this.hasActiveTicket
+			canRequestHuman: e === "ai" && this.hasActiveTicket,
+			canStartNew: e === "closed" || this.hasActiveTicket
 		});
 	}
+	isEndedConversation(e) {
+		return e.mode === "closed" && !!e.conversationId && e.conversationId === this.endedConversationId;
+	}
 	async init(e) {
 		if (!e.apiKey) throw Error("[onedeskpro-chatbot] `apiKey` is required to initialise the chatbot.");
 		let t = ++this.initToken;
 		this.clearRetry(), this.disconnectSdkSocket(), this.widget?.destroy(), this.widget = null, this.callerSetName = e.chatbotName !== void 0, this.options = {
-			...vn,
-			...yn(e)
-		}, this.apiClient = new s({
+			...xn,
+			...Sn(e)
+		}, this.apiClient = new l({
 			baseUrl: this.options.apiBaseUrl,
 			apiKey: this.options.apiKey,
 			timeoutMs: this.options.requestTimeoutMs
-		}), this.hasActiveTicket = !1, this.setState({
+		}), this.hasActiveTicket = !1, this.endedConversationId = null, this.setState({
 			isReady: !1,
 			blockReason: null,
 			visitorToken: null,
@@ -3654,13 +3748,13 @@ var Dn = class {
 			n = await this.apiClient.fetchConfig();
 		} catch (n) {
 			if (e !== this.initToken) return;
-			if (xn(n)) {
+			if (wn(n)) {
 				this.setState({
 					isReady: !1,
 					blockReason: "server-unavailable",
-					error: Sn(n)
+					error: Tn(n)
 				});
-				let r = bn[t];
+				let r = Cn[t];
 				if (r !== void 0) {
 					this.retryTimer = setTimeout(() => {
 						this.retryTimer = null, this.checkReadiness(e, t + 1);
@@ -3681,7 +3775,7 @@ var Dn = class {
 		}), i ? (this.mountWidget(), this.visitorTokens.setScope(n.agentId), await this.resolveVisitorGate(e), e === this.initToken && (this.widget?.reveal(), this.emitter.emit("ready"))) : this.emitter.emit("ready");
 	}
 	mountWidget() {
-		typeof window < "u" && typeof document < "u" && (this.widget = new _n(this.options, {
+		typeof window < "u" && typeof document < "u" && (this.widget = new bn(this.options, {
 			onSend: (e) => void this.sendMessage(e),
 			onSendAttachments: (e, t) => void this.sendAttachments(e, t),
 			onSendVoice: (e) => void this.sendVoice(e),
@@ -3692,19 +3786,20 @@ var Dn = class {
 			onClose: () => {
 				this.setState({ isOpen: !1 }), this.emitter.emit("close");
 			},
-			onReset: () => this.resetSession(),
-			onRequestHuman: () => void this.requestHuman()
+			onNewConversation: () => void this.startNewConversation(),
+			onRequestHuman: () => void this.requestHuman(),
+			onCancelHumanRequest: () => void this.cancelHumanRequest()
 		}));
 	}
 	clearRetry() {
 		this.retryTimer !== null && (clearTimeout(this.retryTimer), this.retryTimer = null);
 	}
 	handleConfigError(e) {
-		let t = (o(e) ? e : null)?.apiError.code === "agent_not_assigned" ? "no-agent" : null;
+		let t = (c(e) ? e : null)?.apiError.code === "agent_not_assigned" ? "no-agent" : null;
 		this.setState({
 			isReady: !1,
 			blockReason: t,
-			error: Sn(e)
+			error: Tn(e)
 		});
 	}
 	async resolveVisitorGate(e) {
@@ -3757,25 +3852,25 @@ var Dn = class {
 	async restoreTicketStatus(e, t) {
 		try {
 			let n = await this.apiClient.fetchTicketStatus(e);
-			if (t !== this.initToken) return;
+			if (t !== this.initToken || this.isEndedConversation(n)) return;
 			this.applyMode(n.mode, n);
 		} catch {}
 	}
 	handleTicketStatus(e) {
-		e?.mode && this.applyMode(e.mode, e);
+		e?.mode && !this.isEndedConversation(e) && this.applyMode(e.mode, e);
 	}
 	handleMessageReceive(e) {
 		if (this._state.mode === "ai") return;
-		let t = wn(e) ?? "", n = ne(e);
+		let t = Dn(e) ?? "", n = ne(e);
 		if (!t && n.length === 0) return;
-		let r = En(e), i = this._state.messages[this._state.messages.length - 1];
-		if (i && Tn(i.message) === Tn({
+		let r = On(e), i = this._state.messages[this._state.messages.length - 1];
+		if (i && Q(i.message) === Q({
 			content: t,
 			attachments: n
 		}) && (i.message.type === "ai" || i.message.type === "agent" && (!r || r === this.lastPushId))) return;
 		this.lastPushId = r;
 		let a = this.visitorTokens.get() ?? this._state.visitorToken ?? "", o = {
-			id: Q(),
+			id: Z(),
 			sessionId: a,
 			message: {
 				type: "agent",
@@ -3826,6 +3921,50 @@ var Dn = class {
 			this.setState({ isLoading: !1 });
 		}
 	}
+	async cancelHumanRequest() {
+		if (!this.apiClient || this._state.mode !== "waiting" || this._state.isLoading) return;
+		let e = this.requireVisitorToken("cancelHumanRequest"), t = this.initToken;
+		this.setState({
+			isLoading: !0,
+			error: null
+		}), this.widget?.setActionPending(!0), this.widget?.showComposeError("");
+		try {
+			let n = await this.apiClient.cancelHumanRequest(e);
+			if (t !== this.initToken) return;
+			this.applyMode(n.mode, n), n.mode === "ai" && this.emitter.emit("human-request-cancelled");
+		} catch (e) {
+			if (t !== this.initToken) return;
+			this.rejectAction(e, "Could not cancel the request. Please try again.");
+		} finally {
+			t === this.initToken && (this.setState({ isLoading: !1 }), this.widget?.setActionPending(!1));
+		}
+	}
+	async startNewConversation() {
+		if (!this.apiClient || !this._state.isReady || this._state.needsIdentify || this._state.isLoading) return;
+		let e = this.requireVisitorToken("startNewConversation"), t = this.initToken;
+		this.setState({
+			isLoading: !0,
+			error: null
+		}), this.widget?.setActionPending(!0), this.widget?.showComposeError("");
+		try {
+			let n = await this.apiClient.closeConversation(e);
+			if (t !== this.initToken) return;
+			this.endedConversationId = n.mode === "closed" ? n.conversationId ?? null : null, this.hasActiveTicket = !1, this.setState({
+				messages: [],
+				error: null,
+				mode: "ai"
+			}), this.widget?.clearMessages(this.options.chatbotName), this.syncWidgetMode("ai"), this.emitter.emit("session-reset");
+		} catch (e) {
+			if (t !== this.initToken) return;
+			this.rejectAction(e, "Could not start a new conversation. Please try again.");
+		} finally {
+			t === this.initToken && (this.setState({ isLoading: !1 }), this.widget?.setActionPending(!1));
+		}
+	}
+	rejectAction(e, t) {
+		let n = e instanceof Error ? e : Error(String(e));
+		this.setState({ error: n.message }), this.widget?.showComposeError(t), this.emitter.emit("error", n);
+	}
 	requireVisitorToken(e) {
 		let t = this.visitorTokens.get() ?? this._state.visitorToken;
 		if (!this.apiClient || !t) throw Error(`[onedeskpro-chatbot] Identify before ${e}().`);
@@ -3853,7 +3992,7 @@ var Dn = class {
 		let n = e.trim();
 		if (!n || this._state.isLoading || this._state.needsIdentify) return;
 		let r = {
-			id: Q(),
+			id: Z(),
 			sessionId: t,
 			message: {
 				type: "human",
@@ -3875,7 +4014,7 @@ var Dn = class {
 			return;
 		}
 		if (e.length === 0 || this._state.isLoading || this._state.needsIdentify) return;
-		let r = d(e);
+		let r = p(e);
 		r ? this.rejectSend(r) : await this.uploadThenDeliver({
 			visitorToken: n,
 			files: e,
@@ -3906,7 +4045,7 @@ var Dn = class {
 			...n.waveform ? { waveform: n.waveform } : {}
 		}, i = {
 			type: n.file.type,
-			url: p(n.file),
+			url: h(n.file),
 			fileName: n.file.name,
 			size: n.file.size,
 			...r
@@ -3925,7 +4064,7 @@ var Dn = class {
 	}
 	async uploadThenDeliver(e) {
 		let { visitorToken: t, files: n, previews: r, caption: i } = e, a = {
-			id: Q(),
+			id: Z(),
 			sessionId: t,
 			message: {
 				type: "human",
@@ -3943,7 +4082,7 @@ var Dn = class {
 			}
 		} catch (e) {
 			this.removeMessage(a.id);
-			for (let e of r) m(e.url);
+			for (let e of r) g(e.url);
 			let t = e instanceof Error ? e : Error(String(e));
 			this.setState({
 				error: t.message,
@@ -3960,7 +4099,7 @@ var Dn = class {
 			}
 		};
 		this.replaceMessage(a.id, c);
-		for (let e of r) m(e.url);
+		for (let e of r) g(e.url);
 		o === "ai" && this.widget?.setLoading(!0), await this.deliver({
 			chatInput: i,
 			visitorToken: t,
@@ -3971,17 +4110,21 @@ var Dn = class {
 	async deliver(e, t) {
 		try {
 			let n = await this.apiClient.sendMessage(e);
-			this.hasActiveTicket = !0;
-			let r = n.mode ?? t, i = [...this._state.messages], a = (n.text ?? "").trim();
-			if (r !== t && (this.setState({ mode: r }), this.syncWidgetMode(r), this.emitter.emit("ticket-status", { mode: r })), a) {
+			this.hasActiveTicket = !0, this.endedConversationId = null;
+			let r = n.mode ?? t, i = [...this._state.messages], a = (n.text ?? "").trim(), o = ne(n);
+			if (r !== t && (this.setState({ mode: r }), this.syncWidgetMode(r), this.emitter.emit("ticket-status", { mode: r })), a || o.length > 0) {
 				let e = i[i.length - 1];
-				if (e?.message.type !== "agent" && e?.message.type !== "ai" || e.message.content !== a) {
+				if (e?.message.type !== "agent" && e?.message.type !== "ai" || Q(e.message) !== Q({
+					content: a,
+					attachments: o
+				})) {
 					let e = {
-						id: Q(),
+						id: Z(),
 						sessionId: n.sessionId,
 						message: {
 							type: "ai",
-							content: a
+							content: a,
+							...o.length > 0 ? { attachments: o } : {}
 						}
 					};
 					i.push(e), this.widget?.appendMessage(e), this.emitter.emit("message", e);
@@ -4032,12 +4175,12 @@ var Dn = class {
 			needsIdentify: !0
 		});
 	}
-}, $ = null, On = {
+}, $ = null, An = {
 	async init(e) {
-		return $ = new Dn(), await $.init(e), $;
+		return $ = new kn(), await $.init(e), $;
 	},
 	getInstance() {
 		return $;
 	}
 };
-export { s as ApiClient, Dn as ChatbotCore, c as DEFAULT_API_BASE_URL, n as DEFAULT_REQUEST_TIMEOUT_MS, fe as EventEmitter, On as OnedeskProChatbot, u as SDK_CHAT_MAX_ATTACHMENTS, l as SDK_UPLOAD_MAX_BYTES, Ot as SdkSocket, Mt as SessionManager, Nt as VOICE_MAX_DURATION_SECONDS, Y as VoiceRecorder, o as isChatbotRequestError, Dt as resolveSdkSocketUrl };
+export { l as ApiClient, kn as ChatbotCore, u as DEFAULT_API_BASE_URL, n as DEFAULT_REQUEST_TIMEOUT_MS, fe as EventEmitter, An as OnedeskProChatbot, f as SDK_CHAT_MAX_ATTACHMENTS, d as SDK_UPLOAD_MAX_BYTES, Ot as SdkSocket, Nt as SessionManager, Pt as VOICE_MAX_DURATION_SECONDS, Bt as VoiceRecorder, c as isChatbotRequestError, Dt as resolveSdkSocketUrl };