@onedeskpro/chatbot-core 0.1.0 → 0.2.0

package/dist/index.iife.js

@@ -1,32 +1,36 @@
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e=this._pingInterval+this._pingTimeout;this._pingTimeoutTime=Date.now()+e,this._pingTimeoutTimer=this.setTimeoutFn(()=>{this._onClose(`ping timeout`)},e),this.opts.autoUnref&&this._pingTimeoutTimer.unref()}_onDrain(){this.writeBuffer.splice(0,this._prevBufferLen),this._prevBufferLen=0,this.writeBuffer.length===0?this.emitReserved(`drain`):this.flush()}flush(){if(this.readyState!==`closed`&&this.transport.writable&&!this.upgrading&&this.writeBuffer.length){let e=this._getWritablePackets();this.transport.send(e),this._prevBufferLen=e.length,this.emitReserved(`flush`)}}_getWritablePackets(){if(!(this._maxPayload&&this.transport.name===`polling`&&this.writeBuffer.length>1))return this.writeBuffer;let e=1;for(let t=0;t<this.writeBuffer.length;t++){let n=this.writeBuffer[t].data;if(n&&(e+=ye(n)),t>0&&e>this._maxPayload)return this.writeBuffer.slice(0,t);e+=2}return this.writeBuffer}_hasPingExpired(){if(!this._pingTimeoutTime)return!0;let e=Date.now()>this._pingTimeoutTime;return 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e=M.indexOf(this._offlineEventListener);e!==-1&&M.splice(e,1)}this.readyState=`closed`,this.id=null,this.emitReserved(`close`,e,t),this.writeBuffer=[],this._prevBufferLen=0}}};N.protocol=4;var Be=class extends N{constructor(){super(...arguments),this._upgrades=[]}onOpen(){if(super.onOpen(),this.readyState===`open`&&this.opts.upgrade)for(let e=0;e<this._upgrades.length;e++)this._probe(this._upgrades[e])}_probe(e){let t=this.createTransport(e),n=!1;N.priorWebsocketSuccess=!1;let r=()=>{n||(t.send([{type:`ping`,data:`probe`}]),t.once(`packet`,e=>{if(!n){if(e.type===`pong`&&e.data===`probe`){if(this.upgrading=!0,this.emitReserved(`upgrading`,t),!t)return;N.priorWebsocketSuccess=t.name===`websocket`,this.transport.pause(()=>{n||this.readyState!==`closed`&&(l(),this.setTransport(t),t.send([{type:`upgrade`}]),this.emitReserved(`upgrade`,t),t=null,this.upgrading=!1,this.flush())})}else{let e=Error(`probe error`);e.transport=t.name,this.emitReserved(`upgradeError`,e)}}}))};function 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null}finishedReconstruction(){this.reconPack=null,this.buffers=[]}};function et(e){return typeof e==`string`}var B=Number.isInteger||function(e){return typeof e==`number`&&isFinite(e)&&Math.floor(e)===e};function tt(e){return e===void 0||B(e)}function V(e){return Object.prototype.toString.call(e)===`[object Object]`}function nt(e,t){switch(e){case z.CONNECT:return t===void 0||V(t);case z.DISCONNECT:return t===void 0;case z.EVENT:return Array.isArray(t)&&(typeof t[0]==`number`||typeof t[0]==`string`&&R.indexOf(t[0])===-1);case z.ACK:return Array.isArray(t);case z.CONNECT_ERROR:return typeof t==`string`||V(t);default:return!1}}function rt(e){return et(e.nsp)&&tt(e.id)&&nt(e.type,e.data)}function H(e,t,n){return e.on(t,n),function(){e.off(t,n)}}var it=Object.freeze({connect:1,connect_error:1,disconnect:1,disconnecting:1,newListener:1,removeListener:1}),U=class extends 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this._addToQueue(t),this;let n={type:z.EVENT,data:t};if(n.options={},n.options.compress=this.flags.compress!==!1,typeof t[t.length-1]==`function`){let e=this.ids++,r=t.pop();this._registerAckCallback(e,r),n.id=e}let r=this.io.engine?.transport?.writable,i=this.connected&&!this.io.engine?._hasPingExpired();return this.flags.volatile&&!r||(i?(this.notifyOutgoingListeners(n),this.packet(n)):this.sendBuffer.push(n)),this.flags={},this}_registerAckCallback(e,t){let n=this.flags.timeout??this._opts.ackTimeout;if(n===void 0){this.acks[e]=t;return}let r=this.io.setTimeoutFn(()=>{delete this.acks[e];for(let t=0;t<this.sendBuffer.length;t++)this.sendBuffer[t].id===e&&this.sendBuffer.splice(t,1);t.call(this,Error(`operation has timed out`))},n),i=(...e)=>{this.io.clearTimeoutFn(r),t.apply(this,e)};i.withError=!0,this.acks[e]=i}emitWithAck(e,...t){return new Promise((n,r)=>{let i=(e,t)=>e?r(e):n(t);i.withError=!0,t.push(i),this.emit(e,...t)})}_addToQueue(e){let t;typeof e[e.length-1]==`function`&&(t=e.pop());let n={id:this._queueSeq++,tryCount:0,pending:!1,args:e,flags:Object.assign({fromQueue:!0},this.flags)};e.push((e,...r)=>(this._queue[0],e===null?(this._queue.shift(),t&&t(null,...r)):n.tryCount>this._opts.retries&&(this._queue.shift(),t&&t(e)),n.pending=!1,this._drainQueue())),this._queue.push(n),this._drainQueue()}_drainQueue(e=!1){if(!this.connected||this._queue.length===0)return;let t=this._queue[0];(!t.pending||e)&&(t.pending=!0,t.tryCount++,this.flags=t.flags,this.emit.apply(this,t.args))}packet(e){e.nsp=this.nsp,this.io._packet(e)}onopen(){typeof this.auth==`function`?this.auth(e=>{this._sendConnectPacket(e)}):this._sendConnectPacket(this.auth)}_sendConnectPacket(e){this.packet({type:z.CONNECT,data:this._pid?Object.assign({pid:this._pid,offset:this._lastOffset},e):e})}onerror(e){this.connected||this.emitReserved(`connect_error`,e)}onclose(e,t){this.connected=!1,delete this.id,this.emitReserved(`disconnect`,e,t),this._clearAcks()}_clearAcks(){Object.keys(this.acks).forEach(e=>{if(!this.sendBuffer.some(t=>String(t.id)===e)){let t=this.acks[e];delete this.acks[e],t.withError&&t.call(this,Error(`socket has been disconnected`))}})}onpacket(e){if(e.nsp===this.nsp)switch(e.type){case z.CONNECT:e.data&&e.data.sid?this.onconnect(e.data.sid,e.data.pid):this.emitReserved(`connect_error`,Error(`It seems you are trying to reach a Socket.IO server in v2.x with a v3.x client, but they are not compatible (more information here: https://socket.io/docs/v3/migrating-from-2-x-to-3-0/)`));break;case z.EVENT:case z.BINARY_EVENT:this.onevent(e);break;case z.ACK:case z.BINARY_ACK:this.onack(e);break;case z.DISCONNECT:this.ondisconnect();break;case z.CONNECT_ERROR:this.destroy();let t=Error(e.data.message);t.data=e.data.data,this.emitReserved(`connect_error`,t)}}onevent(e){let t=e.data||[];e.id!=null&&t.push(this.ack(e.id)),this.connected?this.emitEvent(t):this.receiveBuffer.push(Object.freeze(t))}emitEvent(e){if(this._anyListeners&&this._anyListeners.length){let t=this._anyListeners.slice();for(let n of t)n.apply(this,e)}super.emit.apply(this,e),this._pid&&e.length&&typeof e[e.length-1]==`string`&&(this._lastOffset=e[e.length-1])}ack(e){let t=this,n=!1;return function(...r){n||(n=!0,t.packet({type:z.ACK,id:e,data:r}))}}onack(e){let t=this.acks[e.id];typeof t==`function`&&(delete this.acks[e.id],t.withError&&e.data.unshift(null),t.apply(this,e.data))}onconnect(e,t){this.id=e,this.recovered=t&&this._pid===t,this._pid=t,this.connected=!0,this.emitBuffered(),this._drainQueue(!0),this.emitReserved(`connect`)}emitBuffered(){this.receiveBuffer.forEach(e=>this.emitEvent(e)),this.receiveBuffer=[],this.sendBuffer.forEach(e=>{this.notifyOutgoingListeners(e),this.packet(e)}),this.sendBuffer=[]}ondisconnect(){this.destroy(),this.onclose(`io server disconnect`)}destroy(){this.subs&&=(this.subs.forEach(e=>e()),void 0),this.io._destroy(this)}disconnect(){return this.connected&&this.packet({type:z.DISCONNECT}),this.destroy(),this.connected&&this.onclose(`io client disconnect`),this}close(){return this.disconnect()}compress(e){return this.flags.compress=e,this}get volatile(){return this.flags.volatile=!0,this}timeout(e){return this.flags.timeout=e,this}onAny(e){return this._anyListeners=this._anyListeners||[],this._anyListeners.push(e),this}prependAny(e){return this._anyListeners=this._anyListeners||[],this._anyListeners.unshift(e),this}offAny(e){if(!this._anyListeners)return this;if(e){let t=this._anyListeners;for(let n=0;n<t.length;n++)if(e===t[n])return t.splice(n,1),this}else this._anyListeners=[];return this}listenersAny(){return this._anyListeners||[]}onAnyOutgoing(e){return this._anyOutgoingListeners=this._anyOutgoingListeners||[],this._anyOutgoingListeners.push(e),this}prependAnyOutgoing(e){return this._anyOutgoingListeners=this._anyOutgoingListeners||[],this._anyOutgoingListeners.unshift(e),this}offAnyOutgoing(e){if(!this._anyOutgoingListeners)return this;if(e){let t=this._anyOutgoingListeners;for(let n=0;n<t.length;n++)if(e===t[n])return t.splice(n,1),this}else this._anyOutgoingListeners=[];return this}listenersAnyOutgoing(){return this._anyOutgoingListeners||[]}notifyOutgoingListeners(e){if(this._anyOutgoingListeners&&this._anyOutgoingListeners.length){let t=this._anyOutgoingListeners.slice();for(let n of t)n.apply(this,e.data)}}};function W(e){e||={},this.ms=e.min||100,this.max=e.max||1e4,this.factor=e.factor||2,this.jitter=e.jitter>0&&e.jitter<=1?e.jitter:0,this.attempts=0}W.prototype.duration=function(){var e=this.ms*this.factor**+this.attempts++;if(this.jitter){var t=Math.random(),n=Math.floor(t*this.jitter*e);e=Math.floor(t*10)&1?e+n:e-n}return Math.min(e,this.max)|0},W.prototype.reset=function(){this.attempts=0},W.prototype.setMin=function(e){this.ms=e},W.prototype.setMax=function(e){this.max=e},W.prototype.setJitter=function(e){this.jitter=e};var G=class extends S{constructor(e,t){super(),this.nsps={},this.subs=[],e&&typeof e==`object`&&(t=e,e=void 0),t||={},t.path=t.path||`/socket.io`,this.opts=t,T(this,t),this.reconnection(t.reconnection!==!1),this.reconnectionAttempts(t.reconnectionAttempts||1/0),this.reconnectionDelay(t.reconnectionDelay||1e3),this.reconnectionDelayMax(t.reconnectionDelayMax||5e3),this.randomizationFactor(t.randomizationFactor??.5),this.backoff=new W({min:this.reconnectionDelay(),max:this.reconnectionDelayMax(),jitter:this.randomizationFactor()}),this.timeout(t.timeout==null?2e4:t.timeout),this._readyState=`closed`,this.uri=e;let n=t.parser||Xe;this.encoder=new n.Encoder,this.decoder=new n.Decoder,this._autoConnect=t.autoConnect!==!1,this._autoConnect&&this.open()}reconnection(e){return arguments.length?(this._reconnection=!!e,e||(this.skipReconnect=!0),this):this._reconnection}reconnectionAttempts(e){return e===void 0?this._reconnectionAttempts:(this._reconnectionAttempts=e,this)}reconnectionDelay(e){var t;return e===void 0?this._reconnectionDelay:(this._reconnectionDelay=e,(t=this.backoff)==null||t.setMin(e),this)}randomizationFactor(e){var t;return e===void 0?this._randomizationFactor:(this._randomizationFactor=e,(t=this.backoff)==null||t.setJitter(e),this)}reconnectionDelayMax(e){var t;return e===void 0?this._reconnectionDelayMax:(this._reconnectionDelayMax=e,(t=this.backoff)==null||t.setMax(e),this)}timeout(e){return arguments.length?(this._timeout=e,this):this._timeout}maybeReconnectOnOpen(){!this._reconnecting&&this._reconnection&&this.backoff.attempts===0&&this.reconnect()}open(e){if(~this._readyState.indexOf(`open`))return this;this.engine=new Ve(this.uri,this.opts);let t=this.engine,n=this;this._readyState=`opening`,this.skipReconnect=!1;let r=H(t,`open`,function(){n.onopen(),e&&e()}),i=t=>{this.cleanup(),this._readyState=`closed`,this.emitReserved(`error`,t),e?e(t):this.maybeReconnectOnOpen()},a=H(t,`error`,i);if(!1!==this._timeout){let e=this._timeout,n=this.setTimeoutFn(()=>{r(),i(Error(`timeout`)),t.close()},e);this.opts.autoUnref&&n.unref(),this.subs.push(()=>{this.clearTimeoutFn(n)})}return this.subs.push(r),this.subs.push(a),this}connect(e){return this.open(e)}onopen(){this.cleanup(),this._readyState=`open`,this.emitReserved(`open`);let e=this.engine;this.subs.push(H(e,`ping`,this.onping.bind(this)),H(e,`data`,this.ondata.bind(this)),H(e,`error`,this.onerror.bind(this)),H(e,`close`,this.onclose.bind(this)),H(this.decoder,`decoded`,this.ondecoded.bind(this)))}onping(){this.emitReserved(`ping`)}ondata(e){try{this.decoder.add(e)}catch(e){this.onclose(`parse error`,e)}}ondecoded(e){C(()=>{this.emitReserved(`packet`,e)},this.setTimeoutFn)}onerror(e){this.emitReserved(`error`,e)}socket(e,t){let n=this.nsps[e];return n?this._autoConnect&&!n.active&&n.connect():(n=new U(this,e,t),this.nsps[e]=n),n}_destroy(e){let t=Object.keys(this.nsps);for(let e of t)if(this.nsps[e].active)return;this._close()}_packet(e){let t=this.encoder.encode(e);for(let n=0;n<t.length;n++)this.engine.write(t[n],e.options)}cleanup(){this.subs.forEach(e=>e()),this.subs.length=0,this.decoder.destroy()}_close(){this.skipReconnect=!0,this._reconnecting=!1,this.onclose(`forced close`)}disconnect(){return this._close()}onclose(e,t){var n;this.cleanup(),(n=this.engine)==null||n.close(),this.backoff.reset(),this._readyState=`closed`,this.emitReserved(`close`,e,t),this._reconnection&&!this.skipReconnect&&this.reconnect()}reconnect(){if(this._reconnecting||this.skipReconnect)return this;let e=this;if(this.backoff.attempts>=this._reconnectionAttempts)this.backoff.reset(),this.emitReserved(`reconnect_failed`),this._reconnecting=!1;else{let t=this.backoff.duration();this._reconnecting=!0;let n=this.setTimeoutFn(()=>{e.skipReconnect||(this.emitReserved(`reconnect_attempt`,e.backoff.attempts),!e.skipReconnect&&e.open(t=>{t?(e._reconnecting=!1,e.reconnect(),this.emitReserved(`reconnect_error`,t)):e.onreconnect()}))},t);this.opts.autoUnref&&n.unref(),this.subs.push(()=>{this.clearTimeoutFn(n)})}}onreconnect(){let e=this.backoff.attempts;this._reconnecting=!1,this.backoff.reset(),this.emitReserved(`reconnect`,e)}},K={};function q(e,t){typeof e==`object`&&(t=e,e=void 0),t||={};let n=He(e,t.path||`/socket.io`),r=n.source,i=n.id,a=n.path,o=K[i]&&a in K[i].nsps,s=t.forceNew||t[`force new connection`]||!1===t.multiplex||o,c;return s?c=new G(r,t):(K[i]||(K[i]=new G(r,t)),c=K[i]),n.query&&!t.query&&(t.query=n.queryKey),c.socket(n.path,t)}Object.assign(q,{Manager:G,Socket:U,io:q,connect:q});function at(e){let t=e.replace(/\/$/,``);try{return`${new URL(t).origin}/sdk`}catch{return`${t}/sdk`}}var ot=class{constructor(){this.socket=null}get connected(){return this.socket?.connected??!1}connect(e){this.disconnect();let t=at(e.baseUrl);this.socket=q(t,{auth:{apiKey:e.apiKey,visitorToken:e.visitorToken},transports:[`websocket`,`polling`],autoConnect:!0,reconnection:!0});let n=!1;this.socket.on(`connect`,()=>{n?e.onReconnect?.():n=!0}),this.socket.on(`ticket:status`,t=>{e.onTicketStatus?.(t)}),this.socket.on(`message:receive`,t=>{e.onMessageReceive?.(t)}),this.socket.on(`connect_error`,t=>{e.onConnectError?.(t)})}disconnect(){this.socket&&=(this.socket.removeAllListeners(),this.socket.disconnect(),null)}},J=`onedeskpro_visitor_token`;function st(e){try{return typeof window<`u`?window.localStorage.getItem(e):null}catch{return null}}function ct(e,t){try{typeof window<`u`&&window.localStorage.setItem(e,t)}catch{}}function lt(e){try{typeof window<`u`&&window.localStorage.removeItem(e)}catch{}}var ut=class{constructor(){this.token=null,this.storageKey=J}setScope(e){this.storageKey=e?.trim()?`${J}:${e.trim()}`:J,this.token=st(this.storageKey)}get(){return this.token??st(this.storageKey)}set(e){this.token=e,ct(this.storageKey,e)}clear(){this.token=null,lt(this.storageKey)}},Y=[{iso:`BD`,name:`Bangladesh`,dial:`880`,flag:`🇧🇩`},{iso:`US`,name:`United States`,dial:`1`,flag:`🇺🇸`},{iso:`GB`,name:`United Kingdom`,dial:`44`,flag:`🇬🇧`},{iso:`IN`,name:`India`,dial:`91`,flag:`🇮🇳`},{iso:`PK`,name:`Pakistan`,dial:`92`,flag:`🇵🇰`},{iso:`AE`,name:`United Arab Emirates`,dial:`971`,flag:`🇦🇪`},{iso:`SA`,name:`Saudi Arabia`,dial:`966`,flag:`🇸🇦`},{iso:`CA`,name:`Canada`,dial:`1`,flag:`🇨🇦`},{iso:`AU`,name:`Australia`,dial:`61`,flag:`🇦🇺`},{iso:`DE`,name:`Germany`,dial:`49`,flag:`🇩🇪`},{iso:`FR`,name:`France`,dial:`33`,flag:`🇫🇷`},{iso:`IT`,name:`Italy`,dial:`39`,flag:`🇮🇹`},{iso:`ES`,name:`Spain`,dial:`34`,flag:`🇪🇸`},{iso:`NL`,name:`Netherlands`,dial:`31`,flag:`🇳🇱`},{iso:`SE`,name:`Sweden`,dial:`46`,flag:`🇸🇪`},{iso:`NO`,name:`Norway`,dial:`47`,flag:`🇳🇴`},{iso:`DK`,name:`Denmark`,dial:`45`,flag:`🇩🇰`},{iso:`FI`,name:`Finland`,dial:`358`,flag:`🇫🇮`},{iso:`IE`,name:`Ireland`,dial:`353`,flag:`🇮🇪`},{iso:`CH`,name:`Switzerland`,dial:`41`,flag:`🇨🇭`},{iso:`AT`,name:`Austria`,dial:`43`,flag:`🇦🇹`},{iso:`BE`,name:`Belgium`,dial:`32`,flag:`🇧🇪`},{iso:`PT`,name:`Portugal`,dial:`351`,flag:`🇵🇹`},{iso:`PL`,name:`Poland`,dial:`48`,flag:`🇵🇱`},{iso:`CZ`,name:`Czechia`,dial:`420`,flag:`🇨🇿`},{iso:`RO`,name:`Romania`,dial:`40`,flag:`🇷🇴`},{iso:`HU`,name:`Hungary`,dial:`36`,flag:`🇭🇺`},{iso:`GR`,name:`Greece`,dial:`30`,flag:`🇬🇷`},{iso:`TR`,name:`Turkey`,dial:`90`,flag:`🇹🇷`},{iso:`RU`,name:`Russia`,dial:`7`,flag:`🇷🇺`},{iso:`UA`,name:`Ukraine`,dial:`380`,flag:`🇺🇦`},{iso:`CN`,name:`China`,dial:`86`,flag:`🇨🇳`},{iso:`JP`,name:`Japan`,dial:`81`,flag:`🇯🇵`},{iso:`KR`,name:`South Korea`,dial:`82`,flag:`🇰🇷`},{iso:`SG`,name:`Singapore`,dial:`65`,flag:`🇸🇬`},{iso:`MY`,name:`Malaysia`,dial:`60`,flag:`🇲🇾`},{iso:`ID`,name:`Indonesia`,dial:`62`,flag:`🇮🇩`},{iso:`TH`,name:`Thailand`,dial:`66`,flag:`🇹🇭`},{iso:`VN`,name:`Vietnam`,dial:`84`,flag:`🇻🇳`},{iso:`PH`,name:`Philippines`,dial:`63`,flag:`🇵🇭`},{iso:`HK`,name:`Hong Kong`,dial:`852`,flag:`🇭🇰`},{iso:`TW`,name:`Taiwan`,dial:`886`,flag:`🇹🇼`},{iso:`NZ`,name:`New Zealand`,dial:`64`,flag:`🇳🇿`},{iso:`ZA`,name:`South Africa`,dial:`27`,flag:`🇿🇦`},{iso:`NG`,name:`Nigeria`,dial:`234`,flag:`🇳🇬`},{iso:`KE`,name:`Kenya`,dial:`254`,flag:`🇰🇪`},{iso:`EG`,name:`Egypt`,dial:`20`,flag:`🇪🇬`},{iso:`MA`,name:`Morocco`,dial:`212`,flag:`🇲🇦`},{iso:`BR`,name:`Brazil`,dial:`55`,flag:`🇧🇷`},{iso:`MX`,name:`Mexico`,dial:`52`,flag:`🇲🇽`},{iso:`AR`,name:`Argentina`,dial:`54`,flag:`🇦🇷`},{iso:`CL`,name:`Chile`,dial:`56`,flag:`🇨🇱`},{iso:`CO`,name:`Colombia`,dial:`57`,flag:`🇨🇴`},{iso:`PE`,name:`Peru`,dial:`51`,flag:`🇵🇪`},{iso:`IL`,name:`Israel`,dial:`972`,flag:`🇮🇱`},{iso:`QA`,name:`Qatar`,dial:`974`,flag:`🇶🇦`},{iso:`KW`,name:`Kuwait`,dial:`965`,flag:`🇰🇼`},{iso:`BH`,name:`Bahrain`,dial:`973`,flag:`🇧🇭`},{iso:`OM`,name:`Oman`,dial:`968`,flag:`🇴🇲`},{iso:`LK`,name:`Sri Lanka`,dial:`94`,flag:`🇱🇰`},{iso:`NP`,name:`Nepal`,dial:`977`,flag:`🇳🇵`}],dt=Y.find(e=>e.iso===`BD`)??Y[0];function ft(e,t){let n=t.trim();if(n.startsWith(`+`)){let e=n.replace(/\D/g,``);return e?`+${e}`:``}let r=n.replace(/\D/g,``);return!r||(r=r.replace(/^0+/,``),!r)?``:`+${e}${r}`}function pt(e,t){let n=`
     --ttcb-bg: #ffffff;
     --ttcb-bg-secondary: #f3f4f6;
     --ttcb-text: #111827;
     --ttcb-text-muted: #6b7280;
     --ttcb-border: #e5e7eb;
-    --ttcb-user-bubble: ${i};
+    --ttcb-user-bubble: ${e};
     --ttcb-user-text: #ffffff;
     --ttcb-ai-bubble: #f3f4f6;
     --ttcb-ai-text: #111827;
     --ttcb-input-bg: #ffffff;
     --ttcb-shadow: 0 20px 60px rgba(0,0,0,0.15);
-  `,n=`
+    --ttcb-online: #22c55e;
+    --ttcb-hint: #9ca3af;
+  `,r=`
     --ttcb-bg: #1f2937;
     --ttcb-bg-secondary: #111827;
     --ttcb-text: #f9fafb;
     --ttcb-text-muted: #9ca3af;
     --ttcb-border: #374151;
-    --ttcb-user-bubble: ${i};
+    --ttcb-user-bubble: ${e};
     --ttcb-user-text: #ffffff;
     --ttcb-ai-bubble: #374151;
     --ttcb-ai-text: #f9fafb;
     --ttcb-input-bg: #111827;
     --ttcb-shadow: 0 20px 60px rgba(0,0,0,0.4);
-  `;let s;return t==="dark"?s=`:host { ${n} }`:t==="light"?s=`:host { ${e} }`:s=`
-      :host { ${e} }
-      @media (prefers-color-scheme: dark) { :host { ${n} } }
+    --ttcb-online: #22c55e;
+    --ttcb-hint: #9ca3af;
+  `,i;return i=t===`dark`?`:host { ${r} }`:t===`light`?`:host { ${n} }`:`
+      :host { ${n} }
+      @media (prefers-color-scheme: dark) { :host { ${r} } }
     `,`
-    ${s}
+    ${i}
 
     *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
 
@@ -34,7 +38,7 @@ var OnedeskProChatbot=function(h){"use strict";function S(i){return typeof i=="o
       position: fixed;
       width: 56px; height: 56px;
       border-radius: 50%;
-      background: ${i};
+      background: ${e};
       border: none; cursor: pointer;
       display: flex; align-items: center; justify-content: center;
       box-shadow: 0 4px 20px rgba(0,0,0,0.2);
@@ -48,7 +52,7 @@ var OnedeskProChatbot=function(h){"use strict";function S(i){return typeof i=="o
 
     .ttcb-panel {
       position: fixed;
-      width: 380px; height: 560px;
+      width: 380px;
       background: var(--ttcb-bg);
       border: 1px solid var(--ttcb-border);
       border-radius: 16px;
@@ -56,9 +60,17 @@ var OnedeskProChatbot=function(h){"use strict";function S(i){return typeof i=="o
       box-shadow: var(--ttcb-shadow);
       overflow: hidden;
       z-index: 9998;
-      transition: opacity 0.2s ease, transform 0.25s ease;
+      transition: opacity 0.2s ease, transform 0.25s ease, height 0.2s ease;
       font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
     }
+    .ttcb-panel.ttcb-mode-chat {
+      height: 560px;
+    }
+    .ttcb-panel.ttcb-mode-form,
+    .ttcb-panel.ttcb-mode-compact {
+      height: auto;
+      max-height: min(560px, calc(100vh - 100px));
+    }
     .ttcb-panel.bottom-right { bottom: 92px; right: 24px; }
     .ttcb-panel.bottom-left { bottom: 92px; left: 24px; }
     .ttcb-panel.hidden {
@@ -73,28 +85,98 @@ var OnedeskProChatbot=function(h){"use strict";function S(i){return typeof i=="o
       background: var(--ttcb-bg);
       flex-shrink: 0;
     }
+    .ttcb-avatar-wrap {
+      flex-shrink: 0;
+    }
     .ttcb-avatar {
-      width: 32px; height: 32px; border-radius: 50%;
-      background: ${i}22;
+      width: 40px; height: 40px; border-radius: 10px;
+      background: ${e};
       display: flex; align-items: center; justify-content: center;
-      flex-shrink: 0;
     }
-    .ttcb-avatar svg { width: 16px; height: 16px; fill: ${i}; }
-    .ttcb-header-title { font-weight: 600; font-size: 14px; color: var(--ttcb-text); flex: 1; }
-    .ttcb-close-btn, .ttcb-new-session-btn {
+    .ttcb-avatar svg { width: 22px; height: 22px; fill: #fff; }
+    .ttcb-header-main {
+      flex: 1; min-width: 0;
+      display: flex; flex-direction: column; gap: 4px;
+    }
+    .ttcb-header-title-row {
+      display: flex; align-items: center; gap: 6px;
+    }
+    .ttcb-header-title {
+      font-weight: 700; font-size: 15px; color: var(--ttcb-text);
+      white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
+    }
+    .ttcb-verified {
+      width: 16px; height: 16px; color: ${e};
+      flex-shrink: 0; display: flex;
+    }
+    .ttcb-verified svg { width: 16px; height: 16px; }
+    .ttcb-header-meta {
+      display: flex; align-items: center; gap: 8px;
+      font-size: 12px; color: var(--ttcb-text-muted);
+    }
+    .ttcb-meta-online {
+      display: inline-flex; align-items: center; gap: 5px;
+      color: var(--ttcb-online); font-weight: 500;
+    }
+    .ttcb-meta-online::before {
+      content: '';
+      width: 7px; height: 7px; border-radius: 50%;
+      background: var(--ttcb-online);
+    }
+    .ttcb-meta-sep {
+      width: 1px; height: 12px; background: var(--ttcb-border);
+    }
+    .ttcb-meta-replies {
+      display: inline-flex; align-items: center; gap: 4px;
+      color: var(--ttcb-text-muted);
+    }
+    .ttcb-meta-replies svg { width: 18px; height: 14px; }
+    .ttcb-header-actions {
+      display: flex; align-items: center; gap: 3px;
+      flex-shrink: 0; align-self: center;
+    }
+    .ttcb-close-btn, .ttcb-new-session-btn, .ttcb-request-human-btn {
       background: none; border: none; cursor: pointer;
-      color: var(--ttcb-text-muted); padding: 4px; border-radius: 6px;
+      color: var(--ttcb-text-muted); padding: 6px; border-radius: 6px;
       display: flex; align-items: center; justify-content: center;
     }
-    .ttcb-close-btn:hover, .ttcb-new-session-btn:hover { background: var(--ttcb-bg-secondary); }
-    .ttcb-close-btn svg { width: 18px; height: 18px; fill: currentColor; }
-    .ttcb-new-session-btn svg { width: 18px; height: 18px; fill: none; stroke: currentColor; stroke-width: 2; }
+    .ttcb-close-btn:hover, .ttcb-new-session-btn:hover, .ttcb-request-human-btn:hover {
+      background: var(--ttcb-bg-secondary);
+    }
+    .ttcb-close-btn svg { width: 19px; height: 19px; fill: currentColor; }
+    .ttcb-new-session-btn svg,
+    .ttcb-request-human-btn svg {
+      width: 19px; height: 19px; fill: none; stroke: currentColor; stroke-width: 2;
+    }
+    .ttcb-new-session-btn.hidden, .ttcb-request-human-btn.hidden { display: none; }
+
+    .ttcb-mode-banner {
+      display: none;
+      padding: 10px 16px;
+      font-size: 12px;
+      line-height: 1.4;
+      color: var(--ttcb-text-muted);
+      background: var(--ttcb-bg-secondary);
+      border-top: 1px solid var(--ttcb-border);
+      flex-shrink: 0;
+    }
+    .ttcb-mode-banner.visible { display: block; }
+    .ttcb-mode-banner.waiting { color: var(--ttcb-text); }
+    .ttcb-mode-banner.closed {
+      color: var(--ttcb-text);
+      background: color-mix(in srgb, #ef4444 10%, var(--ttcb-bg-secondary));
+    }
+    .ttcb-mode-banner.human { color: var(--ttcb-text); }
 
     .ttcb-messages {
       flex: 1; overflow-y: auto; padding: 16px;
       display: flex; flex-direction: column; gap: 12px;
       scroll-behavior: smooth;
       font-size: 14px;
+      min-height: 120px;
+    }
+    .ttcb-panel.ttcb-mode-compact .ttcb-messages {
+      min-height: 160px;
     }
 
     .ttcb-empty {
@@ -144,15 +226,24 @@ var OnedeskProChatbot=function(h){"use strict";function S(i){return typeof i=="o
 
     .ttcb-msg { display: flex; gap: 8px; max-width: 100%; }
     .ttcb-msg.human { flex-direction: row-reverse; }
+    .ttcb-msg-body { display: flex; flex-direction: column; gap: 3px; max-width: 78%; }
+    .ttcb-msg.human .ttcb-msg-body { align-items: flex-end; }
+    .ttcb-msg-label {
+      font-size: 11px; font-weight: 600; color: var(--ttcb-text-muted);
+      padding-left: 2px;
+    }
     .ttcb-msg-avatar {
       width: 28px; height: 28px; border-radius: 50%;
       background: var(--ttcb-bg-secondary);
       display: flex; align-items: center; justify-content: center;
       flex-shrink: 0; margin-top: 2px;
     }
+    /* Offset past the "Agent" label so the avatar lines up with the bubble */
+    .ttcb-msg.agent .ttcb-msg-avatar { margin-top: 22px; }
     .ttcb-msg-avatar svg { width: 13px; height: 13px; fill: var(--ttcb-text-muted); }
+    .ttcb-msg.agent .ttcb-msg-avatar svg { fill: none; stroke: var(--ttcb-text-muted); stroke-width: 2; }
     .ttcb-bubble {
-      max-width: 78%; padding: 9px 13px;
+      max-width: 100%; padding: 9px 13px;
       border-radius: 16px 16px 16px 4px;
       line-height: 1.5;
       color: var(--ttcb-ai-text);
@@ -165,8 +256,13 @@ var OnedeskProChatbot=function(h){"use strict";function S(i){return typeof i=="o
       color: var(--ttcb-user-text);
       border-radius: 16px 16px 4px 16px;
     }
+    .ttcb-msg.agent .ttcb-bubble {
+      background: var(--ttcb-bg);
+      color: var(--ttcb-text);
+      border: 1px solid var(--ttcb-border);
+      border-radius: 16px 16px 16px 4px;
+    }
 
-    /* Markdown styles inside AI bubble */
     .ttcb-bubble p { margin: 0 0 6px 0; }
     .ttcb-bubble p:last-child { margin-bottom: 0; }
     .ttcb-bubble strong { font-weight: 600; }
@@ -223,12 +319,12 @@ var OnedeskProChatbot=function(h){"use strict";function S(i){return typeof i=="o
       transition: border-color 0.15s;
       font-family: inherit;
     }
-    .ttcb-input:focus { border-color: ${i}; }
+    .ttcb-input:focus { border-color: ${e}; }
     .ttcb-input::placeholder { color: var(--ttcb-text-muted); }
     .ttcb-input:disabled { opacity: 0.6; cursor: not-allowed; }
     .ttcb-send-btn {
       padding: 0 14px; height: 38px;
-      background: ${i}; color: #fff;
+      background: ${e}; color: #fff;
       border: none; border-radius: 8px; cursor: pointer;
       display: flex; align-items: center; justify-content: center;
       transition: opacity 0.15s; flex-shrink: 0;
@@ -237,29 +333,224 @@ var OnedeskProChatbot=function(h){"use strict";function S(i){return typeof i=="o
     .ttcb-send-btn:disabled { opacity: 0.5; cursor: not-allowed; }
     .ttcb-send-btn svg { width: 16px; height: 16px; fill: #fff; }
 
+    .ttcb-identify {
+      display: none;
+      flex-direction: column;
+      gap: 14px;
+      padding: 16px 16px 14px;
+      overflow-y: auto;
+    }
+    .ttcb-panel.ttcb-mode-form .ttcb-identify.visible {
+      display: flex;
+      flex: 0 0 auto;
+    }
+    .ttcb-identify-form {
+      display: flex; flex-direction: column; gap: 14px;
+    }
+    .ttcb-field { display: flex; flex-direction: column; gap: 6px; }
+    .ttcb-field-label-row {
+      display: flex; align-items: baseline; justify-content: space-between; gap: 8px;
+    }
+    .ttcb-label {
+      font-size: 13px; font-weight: 600; color: var(--ttcb-text);
+    }
+    .ttcb-label .ttcb-req { color: #ef4444; font-weight: 600; }
+    .ttcb-field-hint {
+      font-size: 11px; color: var(--ttcb-hint); font-weight: 400;
+      white-space: nowrap;
+    }
+    .ttcb-input-wrap {
+      display: flex; align-items: center; gap: 8px;
+      border: 1px solid var(--ttcb-border);
+      border-radius: 10px;
+      padding: 0 12px;
+      background: var(--ttcb-input-bg);
+      transition: border-color 0.15s;
+    }
+    .ttcb-input-wrap:focus-within { border-color: ${e}; }
+    .ttcb-input-wrap.disabled { opacity: 0.6; }
+    .ttcb-input-icon {
+      width: 18px; height: 18px; color: var(--ttcb-text-muted);
+      flex-shrink: 0; display: flex;
+    }
+    .ttcb-input-icon svg { width: 18px; height: 18px; }
+    .ttcb-identify-input {
+      flex: 1; min-width: 0;
+      border: none; outline: none;
+      padding: 11px 0;
+      font-size: 14px;
+      background: transparent;
+      color: var(--ttcb-text);
+      font-family: inherit;
+    }
+    .ttcb-identify-input::placeholder { color: var(--ttcb-text-muted); }
+    .ttcb-identify-input:disabled { cursor: not-allowed; }
+
+    .ttcb-phone-row {
+      display: flex; align-items: stretch;
+      border: 1px solid var(--ttcb-border);
+      border-radius: 10px;
+      background: var(--ttcb-input-bg);
+      overflow: hidden;
+      transition: border-color 0.15s;
+    }
+    .ttcb-phone-row:focus-within { border-color: ${e}; }
+    .ttcb-phone-row.disabled { opacity: 0.6; }
+    .ttcb-dial-btn {
+      display: flex; align-items: center; gap: 4px;
+      padding: 0 10px;
+      border: none; border-right: 1px solid var(--ttcb-border);
+      background: var(--ttcb-bg-secondary);
+      cursor: pointer;
+      font-family: inherit;
+      font-size: 13px;
+      font-weight: 500;
+      color: var(--ttcb-text);
+      flex-shrink: 0;
+    }
+    .ttcb-dial-btn:disabled { cursor: not-allowed; }
+    .ttcb-dial-flag { font-size: 16px; line-height: 1; }
+    .ttcb-dial-code { letter-spacing: 0.01em; }
+    .ttcb-dial-btn svg {
+      width: 14px; height: 14px; color: var(--ttcb-text-muted);
+    }
+    .ttcb-phone-national {
+      flex: 1; min-width: 0;
+      border: none; outline: none;
+      padding: 11px 12px;
+      font-size: 14px;
+      background: transparent;
+      color: var(--ttcb-text);
+      font-family: inherit;
+    }
+    .ttcb-phone-national::placeholder { color: var(--ttcb-text-muted); }
+
+    .ttcb-country-popover {
+      display: none;
+      flex-direction: column;
+      border: 1px solid var(--ttcb-border);
+      border-radius: 10px;
+      background: var(--ttcb-bg);
+      box-shadow: 0 8px 24px rgba(0,0,0,0.12);
+      max-height: 220px;
+      overflow: hidden;
+      margin-top: -8px;
+    }
+    .ttcb-country-popover.open { display: flex; }
+    .ttcb-country-search {
+      border: none; border-bottom: 1px solid var(--ttcb-border);
+      padding: 10px 12px;
+      font-size: 13px; outline: none;
+      background: var(--ttcb-input-bg);
+      color: var(--ttcb-text);
+      font-family: inherit;
+    }
+    .ttcb-country-list {
+      overflow-y: auto;
+      max-height: 176px;
+    }
+    .ttcb-country-item {
+      display: flex; align-items: center; gap: 8px;
+      width: 100%;
+      padding: 8px 12px;
+      border: none; background: none;
+      cursor: pointer;
+      font-family: inherit;
+      font-size: 13px;
+      color: var(--ttcb-text);
+      text-align: left;
+    }
+    .ttcb-country-item:hover,
+    .ttcb-country-item[aria-selected="true"] {
+      background: var(--ttcb-bg-secondary);
+    }
+    .ttcb-country-item-name { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
+    .ttcb-country-item-dial { color: var(--ttcb-text-muted); flex-shrink: 0; }
+
+    .ttcb-identify-error {
+      font-size: 12px; color: #ef4444; min-height: 16px;
+      margin-top: -4px;
+    }
+    .ttcb-identify-submit {
+      width: 100%; height: 46px;
+      background: ${e}; color: #fff;
+      border: none; border-radius: 999px; cursor: pointer;
+      font-size: 15px; font-weight: 600; font-family: inherit;
+      display: flex; align-items: center; justify-content: center; gap: 8px;
+    }
+    .ttcb-identify-submit svg {
+      width: 18px; height: 18px; stroke: #fff; fill: none;
+    }
+    .ttcb-identify-submit:hover { opacity: 0.92; }
+    .ttcb-identify-submit:disabled { opacity: 0.55; cursor: not-allowed; }
+
+    .ttcb-trust {
+      display: flex; align-items: center; justify-content: center; gap: 6px;
+      font-size: 11px; color: var(--ttcb-text-muted);
+      padding-bottom: 2px;
+    }
+    .ttcb-trust svg {
+      width: 14px; height: 14px;
+      stroke: var(--ttcb-online);
+      fill: none;
+      flex-shrink: 0;
+    }
+
+    .ttcb-footer.hidden, .ttcb-messages.hidden { display: none; }
+
     @media (max-width: 440px) {
       .ttcb-panel { width: calc(100vw - 16px); right: 8px !important; left: 8px !important; bottom: 84px !important; }
       .ttcb-fab.bottom-right { right: 16px; }
       .ttcb-fab.bottom-left { left: 16px; }
     }
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+  `}function X(e){return e.replace(/&/g,`&amp;`).replace(/</g,`&lt;`).replace(/>/g,`&gt;`).replace(/"/g,`&quot;`)}function mt(e){let t=[],n=e.replace(/```[\w]*\n?([\s\S]*?)```/g,(e,n)=>{let r=t.length;return t.push(`<pre><code>${X(n.trim())}</code></pre>`),`\x04${r}\x05`});n=n.replace(/`([^`\n]+)`/g,(e,n)=>{let r=t.length;return t.push(`<code>${X(n)}</code>`),`\x02${r}\x03`}),n=X(n);let r=n.split(`
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-  </svg>`}function E(){return`<svg viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
+  </svg>`}function gt(){return`<svg viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
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     <line x1="9" y1="11" x2="15" y2="11"/>
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-  </svg>`}function H(){return`<svg viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
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-  </svg>`}function C(i,t){const e=document.createElement("div");e.className=`ttcb-msg ${t}`;const n=document.createElement("div");n.className="ttcb-msg-avatar",n.innerHTML=t==="human"?H():b();const s=document.createElement("div");return s.className="ttcb-bubble",t==="human"?s.textContent=i:s.innerHTML=L(i),e.appendChild(n),e.appendChild(s),e}function z(){const i=document.createElement("div");i.className="ttcb-msg ai",i.id="ttcb-typing";const t=document.createElement("div");t.className="ttcb-msg-avatar",t.innerHTML=b();const e=document.createElement("div");return e.className="ttcb-typing",e.innerHTML="<span></span><span></span><span></span>",i.appendChild(t),i.appendChild(e),i}class U{constructor(t,e){this.isOpen=!1,this.destroyed=!1,this.position=t.position??"bottom-right",this.callbacks=e,this.mount(t)}mount(t){this.host=document.createElement("div"),this.host.id="onedeskpro-chatbot-host",this.shadow=this.host.attachShadow({mode:"closed"});const e=document.createElement("style");e.textContent=_(t.primaryColor??"#2563EB",t.theme??"auto"),this.shadow.appendChild(e);const n=document.createElement("button");n.className=`ttcb-fab ${this.position}`,n.setAttribute("aria-label","Open chat"),n.innerHTML=O(),n.addEventListener("click",()=>this.toggle()),this.shadow.appendChild(n),this.panel=document.createElement("div"),this.panel.className=`ttcb-panel ${this.position} hidden`,this.panel.setAttribute("role","dialog"),this.panel.setAttribute("aria-modal","true"),this.panel.setAttribute("aria-label",t.chatbotName??"AI Assistant");const s=document.createElement("div");s.className="ttcb-header";const a=document.createElement("div");a.className="ttcb-avatar",a.innerHTML=b();const l=document.createElement("span");l.className="ttcb-header-title",l.textContent=t.chatbotName??"AI Assistant";const r=document.createElement("button");r.className="ttcb-new-session-btn",r.setAttribute("aria-label","New conversation"),r.title="New conversation",r.innerHTML=A(),r.addEventListener("click",()=>this.callbacks.onReset());const o=document.createElement("button");o.className="ttcb-close-btn",o.setAttribute("aria-label","Close chat"),o.innerHTML=B(),o.addEventListener("click",()=>this.close()),s.appendChild(a),s.appendChild(l),s.appendChild(r),s.appendChild(o),this.panel.appendChild(s),this.messagesContainer=document.createElement("div"),this.messagesContainer.className="ttcb-messages",this.messagesContainer.setAttribute("aria-live","polite"),this.messagesContainer.setAttribute("aria-label","Chat messages"),this.panel.appendChild(this.messagesContainer);const c=document.createElement("div");c.className="ttcb-footer";const d=document.createElement("form");d.className="ttcb-form",d.addEventListener("submit",p=>{p.preventDefault(),this.handleSend()}),this.input=document.createElement("input"),this.input.type="text",this.input.className="ttcb-input",this.input.placeholder=t.placeholder??"Type your message…",this.input.setAttribute("aria-label","Message input"),this.input.setAttribute("autocomplete","off"),this.sendBtn=document.createElement("button"),this.sendBtn.type="submit",this.sendBtn.className="ttcb-send-btn",this.sendBtn.innerHTML=$(),this.sendBtn.setAttribute("aria-label","Send message"),d.appendChild(this.input),d.appendChild(this.sendBtn),c.appendChild(d),this.panel.appendChild(c),this.shadow.appendChild(this.panel),this.attachToDocument(),this.showInitialLoading(),t.autoOpen&&this.open()}attachToDocument(){const t=()=>{this.destroyed||(document.body??document.documentElement).appendChild(this.host)};document.body?t():document.addEventListener("DOMContentLoaded",t,{once:!0})}showInitialLoading(){this.messagesContainer.innerHTML="",this.input.disabled=!0,this.sendBtn.disabled=!0;const t=document.createElement("div");t.className="ttcb-initial-loading",t.id="ttcb-initial-loading";const e=document.createElement("div");e.className="ttcb-spinner";const n=document.createElement("p");n.textContent="Loading…",t.appendChild(e),t.appendChild(n),this.messagesContainer.appendChild(t)}showEmptyState(t){const e=document.createElement("div");e.className="ttcb-empty",e.id="ttcb-empty";const n=document.createElement("div");n.className="ttcb-empty-icon",n.innerHTML=b();const s=document.createElement("p"),a=document.createElement("strong");a.textContent=t,s.appendChild(document.createTextNode("Welcome to ")),s.appendChild(a);const l=document.createElement("p");l.textContent="Ask me anything — I'm here to help!",l.style.marginTop="6px",l.style.fontSize="12px",e.appendChild(n),e.appendChild(s),e.appendChild(l),this.messagesContainer.appendChild(e)}removeEmptyState(){const t=this.shadow.getElementById("ttcb-empty");t&&t.remove()}handleSend(){const t=this.input.value.trim();t&&(this.input.value="",this.callbacks.onSend(t))}appendMessage(t){this.removeEmptyState();const e="message"in t?t.message:t,n=C(e.content,e.type);this.messagesContainer.appendChild(n),this.scrollToBottom()}setMessages(t){if(this.messagesContainer.innerHTML="",t.length!==0){for(const e of t){const n=C(e.message.content,e.message.type);this.messagesContainer.appendChild(n)}this.scrollToBottom()}}setLoading(t){if(this.sendBtn.disabled=t,this.input.disabled=t,t)this.shadow.getElementById("ttcb-typing")||(this.messagesContainer.appendChild(z()),this.scrollToBottom());else{const e=this.shadow.getElementById("ttcb-typing");e&&e.remove()}}open(){this.isOpen=!0,this.panel.classList.remove("hidden"),this.input.focus(),this.callbacks.onOpen()}close(){this.isOpen=!1,this.panel.classList.add("hidden"),this.callbacks.onClose()}toggle(){this.isOpen?this.close():this.open()}readyToChat(t){this.messagesContainer.innerHTML="",this.input.disabled=!1,this.sendBtn.disabled=!1;const e=this.shadow.querySelector(".ttcb-header-title");e&&t.chatbotName&&(e.textContent=t.chatbotName),t.welcomeMessage?this.appendMessage({type:"ai",content:t.welcomeMessage}):this.showEmptyState(t.chatbotName??"AI Assistant")}showBlocked(t){this.messagesContainer.innerHTML="";const e=document.createElement("div");e.className="ttcb-blocked";const n=document.createElement("div");n.className="ttcb-blocked-icon";const s=document.createElement("p");s.className="ttcb-blocked-title";const a=document.createElement("p");a.className="ttcb-blocked-desc",t==="no-prompt"?(n.innerHTML=E(),s.textContent="Business Context Required",a.textContent="Add a system prompt for this agent in the admin panel."):t==="no-directories"?(n.innerHTML=E(),s.textContent="Knowledge Base Required",a.textContent="Assign at least one knowledge-base directory to this agent in the admin panel."):(n.innerHTML=N(),s.textContent="Chatbot Settings Required",a.textContent="The chatbot has not been configured yet. Please set it up in the admin panel."),e.appendChild(n),e.appendChild(s),e.appendChild(a),this.messagesContainer.appendChild(e)}clearMessages(t){this.messagesContainer.innerHTML="",this.showEmptyState(t)}destroy(){this.destroyed=!0,this.host.remove()}scrollToBottom(){this.messagesContainer.scrollTop=this.messagesContainer.scrollHeight}}const R={apiBaseUrl:x,chatbotName:"AI Assistant",primaryColor:"#2563EB",theme:"auto",position:"bottom-right",welcomeMessage:"",placeholder:"Type your message…",autoOpen:!1,sessionId:"",requestTimeoutMs:3e4};function j(i){return Object.fromEntries(Object.entries(i).filter(([,t])=>t!==void 0))}let D=0;const k=()=>Date.now()*1e3+D++%1e3;class T{constructor(){this.emitter=new w,this.session=new v,this.widget=null,this.callerSetName=!1,this.initToken=0,this._state={isOpen:!1,isLoading:!1,isReady:!1,blockReason:null,messages:[],sessionId:null,error:null}}setState(t){this._state={...this._state,...t},this.emitter.emit("state-change",this._state)}async init(t){var l,r,o;if(!t.apiKey)throw new Error("[onedeskpro-chatbot] `apiKey` is required to initialise the chatbot.");const e=++this.initToken;(l=this.widget)==null||l.destroy(),this.widget=null,this.callerSetName=t.chatbotName!==void 0,this.options={...R,...j(t)},this.apiClient=new f({baseUrl:this.options.apiBaseUrl,apiKey:this.options.apiKey,timeoutMs:this.options.requestTimeoutMs});const n=this.session.init(this.options.sessionId||void 0);this.setState({sessionId:n}),typeof window<"u"&&typeof document<"u"&&(this.widget=new U(this.options,{onSend:c=>void this.sendMessage(c),onOpen:()=>{this.setState({isOpen:!0}),this.emitter.emit("open")},onClose:()=>{this.setState({isOpen:!1}),this.emitter.emit("close")},onReset:()=>this.resetSession()}));const s=await this.fetchConfig();if(e!==this.initToken)return;s&&!this.callerSetName&&s.agentName.trim()&&(this.options.chatbotName=s.agentName);const a=(s==null?void 0:s.blockReason)??null;if(this.setState({blockReason:a,isReady:a===null}),a)(r=this.widget)==null||r.showBlocked(a);else if((o=this.widget)==null||o.readyToChat(this.options),await this.loadHistory(e),e!==this.initToken)return;this.emitter.emit("ready")}async fetchConfig(){try{return await this.apiClient.fetchConfig()}catch{return null}}async sendMessage(t){var a,l,r,o;const e=this.session.get();if(!this.apiClient||!e)throw new Error("[onedeskpro-chatbot] Call init() before sendMessage().");const n=t.trim();if(!n||this._state.isLoading)return;const s={id:k(),sessionId:e,message:{type:"human",content:n}};this.setState({messages:[...this._state.messages,s],isLoading:!0,error:null}),(a=this.widget)==null||a.appendMessage(s),(l=this.widget)==null||l.setLoading(!0),this.emitter.emit("message",s);try{const c=await this.apiClient.sendMessage({chatInput:n,sessionId:e}),d={id:k(),sessionId:e,message:{type:"ai",content:c.text}};this.setState({messages:[...this._state.messages,d],isLoading:!1}),(r=this.widget)==null||r.appendMessage(d),this.emitter.emit("message",d)}catch(c){const d=c instanceof Error?c:new Error(String(c));this.setState({error:d.message,isLoading:!1}),this.emitter.emit("error",d)}finally{(o=this.widget)==null||o.setLoading(!1)}}async loadHistory(t){var n;const e=this.session.get();if(e)try{const s=await this.apiClient.fetchHistory(e);if(t!==this.initToken)return;this.setState({messages:s}),s.length>0&&((n=this.widget)==null||n.setMessages(s))}catch{}}on(t,e){return this.emitter.on(t,e)}resetSession(){var e;if(!this._state.isReady)return;const t=this.session.reset();this.setState({sessionId:t,messages:[],error:null}),(e=this.widget)==null||e.clearMessages(this.options.chatbotName),this.emitter.emit("session-reset")}open(){var t;(t=this.widget)==null||t.open()}close(){var t;(t=this.widget)==null||t.close()}toggle(){var t;(t=this.widget)==null||t.toggle()}getState(){return{...this._state}}destroy(){var t;this.initToken++,(t=this.widget)==null||t.destroy(),this.widget=null,this.setState({isOpen:!1,isLoading:!1,isReady:!1})}}let m=null;const q={async init(i){return m=new T,await m.init(i),m},getInstance(){return m}};return h.ApiClient=f,h.ChatbotCore=T,h.DEFAULT_API_BASE_URL=x,h.DEFAULT_REQUEST_TIMEOUT_MS=3e4,h.EventEmitter=w,h.OnedeskProChatbot=q,h.SessionManager=v,Object.defineProperty(h,Symbol.toStringTag,{value:"Module"}),h}({});
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+    <circle cx="12" cy="7" r="4"/>
+  </svg>`}function Ct(){return`<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg">
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+    <polyline points="6 9 12 15 18 9"/>
+  </svg>`}function Tt(){return`<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg">
+    <line x1="5" y1="12" x2="19" y2="12"/>
+    <polyline points="12 5 19 12 12 19"/>
+  </svg>`}function Et(){return`<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg">
+    <path d="M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z"/>
+    <polyline points="9 12 11 14 15 10"/>
+  </svg>`}function Dt(){return`<svg viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
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+    <path d="M9 12l2 2 4-4" fill="none" stroke="#fff" stroke-width="2.2" stroke-linecap="round" stroke-linejoin="round"/>
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+  </svg>`}function At(e,t){let n=document.createElement(`div`);n.className=`ttcb-msg ${t}`;let r=document.createElement(`div`);r.className=`ttcb-msg-avatar`,r.innerHTML=t===`human`?xt():t===`agent`?St():Z();let i=document.createElement(`div`);if(i.className=`ttcb-msg-body`,t===`agent`){let e=document.createElement(`span`);e.className=`ttcb-msg-label`,e.textContent=`Agent`,i.appendChild(e)}let a=document.createElement(`div`);return a.className=`ttcb-bubble`,t===`human`?a.textContent=e:a.innerHTML=mt(e),i.appendChild(a),n.appendChild(r),n.appendChild(i),n}function jt(){let e=document.createElement(`div`);e.className=`ttcb-msg ai`,e.id=`ttcb-typing`;let t=document.createElement(`div`);t.className=`ttcb-msg-avatar`,t.innerHTML=Z();let n=document.createElement(`div`);return n.className=`ttcb-typing`,n.innerHTML=`<span></span><span></span><span></span>`,e.appendChild(t),e.appendChild(n),e}var Mt=class{constructor(e,t){this.selectedCountry=dt,this.countryOpen=!1,this.isOpen=!1,this.destroyed=!1,this.position=e.position??`bottom-right`,this.callbacks=t,this.mount(e)}mount(e){this.host=document.createElement(`div`),this.host.id=`onedeskpro-chatbot-host`,this.shadow=this.host.attachShadow({mode:`closed`});let t=document.createElement(`style`);t.textContent=pt(e.primaryColor??`#2563EB`,e.theme??`auto`),this.shadow.appendChild(t);let n=document.createElement(`button`);n.className=`ttcb-fab ${this.position}`,n.setAttribute(`aria-label`,`Open chat`),n.innerHTML=vt(),n.addEventListener(`click`,()=>this.toggle()),this.shadow.appendChild(n),this.panel=document.createElement(`div`),this.panel.className=`ttcb-panel ${this.position} hidden ttcb-mode-compact`,this.panel.setAttribute(`role`,`dialog`),this.panel.setAttribute(`aria-modal`,`true`),this.panel.setAttribute(`aria-label`,e.chatbotName??`AI 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o=document.createElement(`span`);o.setAttribute(`aria-hidden`,`true`),o.innerHTML=wt(),this.dialBtn.appendChild(o),this.dialBtn.addEventListener(`click`,e=>{e.preventDefault(),e.stopPropagation(),this.toggleCountryPopover()}),this.phoneInput=document.createElement(`input`),this.phoneInput.id=`ttcb-tel`,this.phoneInput.name=`tel`,this.phoneInput.type=`tel`,this.phoneInput.className=`ttcb-phone-national`,this.phoneInput.placeholder=`1712-345678`,this.phoneInput.required=!0,this.phoneInput.autocomplete=`tel-national`,this.phoneInput.setAttribute(`inputmode`,`tel`),a.appendChild(this.dialBtn),a.appendChild(this.phoneInput),this.countryPopover=document.createElement(`div`),this.countryPopover.className=`ttcb-country-popover`,this.countryPopover.setAttribute(`role`,`listbox`),this.countrySearch=document.createElement(`input`),this.countrySearch.type=`search`,this.countrySearch.className=`ttcb-country-search`,this.countrySearch.placeholder=`Search country…`,this.countrySearch.setAttribute(`aria-label`,`Search countries`),this.countrySearch.addEventListener(`input`,()=>this.renderCountryList()),this.countryList=document.createElement(`div`),this.countryList.className=`ttcb-country-list`,this.countryPopover.appendChild(this.countrySearch),this.countryPopover.appendChild(this.countryList),this.renderCountryList(),t.appendChild(n),t.appendChild(a),t.appendChild(this.countryPopover),e.appendChild(t)}syncDialButton(){this.dialFlag.textContent=this.selectedCountry.flag,this.dialCode.textContent=`+${this.selectedCountry.dial}`}toggleCountryPopover(){this.countryOpen?this.closeCountryPopover():this.openCountryPopover()}openCountryPopover(){this.countryOpen=!0,this.countryPopover.classList.add(`open`),this.dialBtn.setAttribute(`aria-expanded`,`true`),this.countrySearch.value=``,this.renderCountryList(),queueMicrotask(()=>this.countrySearch.focus())}closeCountryPopover(){this.countryOpen=!1,this.countryPopover.classList.remove(`open`),this.dialBtn.setAttribute(`aria-expanded`,`false`)}renderCountryList(){let e=this.countrySearch.value.trim().toLowerCase(),t=Y.filter(t=>!e||t.name.toLowerCase().includes(e)||t.dial.includes(e)||t.iso.toLowerCase().includes(e)||`+${t.dial}`.includes(e));this.countryList.innerHTML=``;for(let e of t){let t=document.createElement(`button`);t.type=`button`,t.className=`ttcb-country-item`,t.setAttribute(`role`,`option`),t.setAttribute(`aria-selected`,e.iso===this.selectedCountry.iso?`true`:`false`),t.innerHTML=`
+        <span class="ttcb-dial-flag">${e.flag}</span>
+        <span class="ttcb-country-item-name">${e.name}</span>
+        <span class="ttcb-country-item-dial">+${e.dial}</span>
+      `,t.addEventListener(`click`,()=>{this.selectedCountry=e,this.syncDialButton(),this.closeCountryPopover(),this.phoneInput.focus()}),this.countryList.appendChild(t)}}attachToDocument(){let e=()=>{this.destroyed||(document.body??document.documentElement).appendChild(this.host)};document.body?e():document.addEventListener(`DOMContentLoaded`,e,{once:!0})}showInitialLoading(){this.setPanelMode(`compact`),this.identifyContainer.classList.remove(`visible`),this.messagesContainer.classList.remove(`hidden`),this.footer.classList.add(`hidden`),this.messagesContainer.innerHTML=``,this.input.disabled=!0,this.sendBtn.disabled=!0;let e=document.createElement(`div`);e.className=`ttcb-initial-loading`,e.id=`ttcb-initial-loading`;let t=document.createElement(`div`);t.className=`ttcb-spinner`;let n=document.createElement(`p`);n.textContent=`Loading…`,e.appendChild(t),e.appendChild(n),this.messagesContainer.appendChild(e)}showEmptyState(e){let t=document.createElement(`div`);t.className=`ttcb-empty`,t.id=`ttcb-empty`;let n=document.createElement(`div`);n.className=`ttcb-empty-icon`,n.innerHTML=Z();let r=document.createElement(`p`),i=document.createElement(`strong`);i.textContent=e,r.appendChild(document.createTextNode(`Welcome to `)),r.appendChild(i);let a=document.createElement(`p`);a.textContent=`Ask me anything — I'm here to help!`,a.style.marginTop=`6px`,a.style.fontSize=`12px`,t.appendChild(n),t.appendChild(r),t.appendChild(a),this.messagesContainer.appendChild(t)}removeEmptyState(){let e=this.shadow.getElementById(`ttcb-empty`);e&&e.remove()}handleSend(){let e=this.input.value.trim();e&&!this.sendBtn.disabled&&(this.input.value=``,this.callbacks.onSend(e),this.input.focus())}handleIdentifySubmit(){let e=this.nameInput.value.trim(),t=ft(this.selectedCountry.dial,this.phoneInput.value),n=this.emailInput.value.trim();!e||!t?this.showIdentifyError(`Name and phone are required.`):(this.showIdentifyError(``),this.callbacks.onIdentify({name:e,phone:t,...n?{email:n}:{}}))}appendMessage(e){this.removeEmptyState();let t=`message`in e?e.message:e,n=At(t.content,t.type);this.messagesContainer.appendChild(n),this.scrollToBottom()}setMessages(e){if(this.messagesContainer.innerHTML=``,e.length!==0){for(let t of e){let e=At(t.message.content,t.message.type);this.messagesContainer.appendChild(e)}this.scrollToBottom()}}setLoading(e){if(this.sendBtn.disabled=e||this.input.disabled,e)this.shadow.getElementById(`ttcb-typing`)||(this.messagesContainer.appendChild(jt()),this.scrollToBottom()),this.input.focus();else{let e=this.shadow.getElementById(`ttcb-typing`);e&&e.remove(),this.input.disabled||this.input.focus()}}setIdentifyLoading(e){this.identifySubmit.disabled=e,this.nameInput.disabled=e,this.phoneInput.disabled=e,this.emailInput.disabled=e,this.dialBtn.disabled=e,this.shadow.getElementById(`ttcb-phone-row`)?.classList.toggle(`disabled`,e);for(let t of this.identifyContainer.querySelectorAll(`.ttcb-input-wrap`))t.classList.toggle(`disabled`,e);this.identifySubmit.innerHTML=e?`<span>Starting…</span>`:`<span>Start Chatting</span>${Tt()}`,e&&this.closeCountryPopover()}showIdentifyError(e){this.identifyError.textContent=e}open(){this.isOpen=!0,this.panel.classList.remove(`hidden`),this.identifyContainer.classList.contains(`visible`)?this.nameInput.focus():this.input.focus(),this.callbacks.onOpen()}close(){this.isOpen=!1,this.closeCountryPopover(),this.panel.classList.add(`hidden`),this.callbacks.onClose()}toggle(){this.isOpen?this.close():this.open()}showIdentifyForm(e){this.setPanelMode(`form`),e.chatbotName&&(this.headerTitle.textContent=e.chatbotName),this.messagesContainer.classList.add(`hidden`),this.footer.classList.add(`hidden`),this.identifyContainer.classList.add(`visible`),this.showIdentifyError(``),this.setIdentifyLoading(!1)}readyToChat(e){this.setPanelMode(`chat`),this.closeCountryPopover(),this.identifyContainer.classList.remove(`visible`),this.messagesContainer.classList.remove(`hidden`),this.footer.classList.remove(`hidden`),this.messagesContainer.innerHTML=``,e.chatbotName&&(this.headerTitle.textContent=e.chatbotName),e.welcomeMessage?this.appendMessage({type:`ai`,content:e.welcomeMessage}):this.showEmptyState(e.chatbotName??`AI Assistant`),this.setMode(`ai`)}showBlocked(e,t){this.setPanelMode(`compact`),this.closeCountryPopover(),this.identifyContainer.classList.remove(`visible`),this.messagesContainer.classList.remove(`hidden`),this.footer.classList.add(`hidden`),this.messagesContainer.innerHTML=``;let n=document.createElement(`div`);n.className=`ttcb-blocked`;let r=document.createElement(`div`);r.className=`ttcb-blocked-icon`;let i=document.createElement(`p`);i.className=`ttcb-blocked-title`;let a=document.createElement(`p`);a.className=`ttcb-blocked-desc`,e===`no-prompt`?(r.innerHTML=gt(),i.textContent=`Business Context Required`,a.textContent=t??`Add a system prompt for this agent in the admin panel.`):e===`no-agent`?(r.innerHTML=ht(),i.textContent=`Channel Not Connected`,a.textContent=t??`Connect this Website channel under AI Agents → Connected Channels.`):e===`no-directories`||e===`no-collections`?(r.innerHTML=gt(),i.textContent=`Knowledge Base Required`,a.textContent=t??`Assign at least one knowledge-base collection to this agent in the admin panel.`):(r.innerHTML=ht(),i.textContent=`Chatbot Settings Required`,a.textContent=t??`The chatbot has not been configured yet. Please set it up in the admin panel.`),n.appendChild(r),n.appendChild(i),n.appendChild(a),this.messagesContainer.appendChild(n)}clearMessages(e){this.messagesContainer.innerHTML=``,this.showEmptyState(e)}setMode(e,t){let n=this.panel.classList.contains(`ttcb-mode-chat`),r=t?.agentName,i=t?.canRequestHuman===!0,a=n&&i,o=n&&e===`closed`,s=e===`closed`;this.requestHumanBtn.classList.toggle(`hidden`,!a),this.newSessionBtn.classList.toggle(`hidden`,!o),this.input.disabled=s,s?this.sendBtn.disabled=!0:this.shadow.getElementById(`ttcb-typing`)||(this.sendBtn.disabled=!1),n?e===`waiting`?this.showModeBanner(`Waiting for a human agent…`,`waiting`):e===`closed`?this.showModeBanner(`This conversation is closed`,`closed`):e===`human`&&r?.trim()?this.showModeBanner(`Connected with ${r.trim()}`,`human`):this.hideModeBanner():this.hideModeBanner()}showModeBanner(e,t){this.modeBanner.textContent=e,this.modeBanner.className=`ttcb-mode-banner visible ${t}`}hideModeBanner(){this.modeBanner.textContent=``,this.modeBanner.className=`ttcb-mode-banner`}destroy(){this.destroyed=!0,this.host.remove()}scrollToBottom(){this.messagesContainer.scrollTop=this.messagesContainer.scrollHeight}},Nt={apiBaseUrl:s,chatbotName:`AI Assistant`,primaryColor:`#2563EB`,theme:`auto`,position:`bottom-right`,welcomeMessage:``,placeholder:`Type your message…`,autoOpen:!1,sessionId:``,requestTimeoutMs:r};function Pt(e){return Object.fromEntries(Object.entries(e).filter(([,e])=>e!==void 0))}var Ft=0,Q=()=>Date.now()*1e3+Ft++%1e3;function It(e){if(!e||typeof e!=`object`)return null;let t=e;if(typeof t.textMessage==`string`&&t.textMessage.trim())return t.textMessage.trim();if(typeof t.content==`string`&&t.content.trim())return t.content.trim();if(t.message&&typeof t.message==`object`){let e=t.message;if(typeof e.content==`string`&&e.content.trim())return e.content.trim();if(typeof e.textMessage==`string`&&e.textMessage.trim())return e.textMessage.trim()}return null}function Lt(e){if(!e||typeof e!=`object`)return null;let t=e;if(typeof t.id==`string`&&t.id)return t.id;if(t.message&&typeof t.message==`object`){let e=t.message;if(typeof e.id==`string`&&e.id)return e.id}return null}var Rt=class{constructor(){this.emitter=new c,this.visitorTokens=new ut,this.widget=null,this.sdkSocket=null,this.callerSetName=!1,this.hasActiveTicket=!1,this.lastPushId=null,this.initToken=0,this._state={isOpen:!1,isLoading:!1,isReady:!1,needsIdentify:!0,blockReason:null,messages:[],visitorToken:null,visitorName:null,error:null,mode:`ai`}}setState(e){this._state={...this._state,...e},this.emitter.emit(`state-change`,this._state)}applyMode(e,t){t?this.syncHasActiveTicket(t):e!==`ai`&&(this.hasActiveTicket=!0),this.setState({mode:e}),this.syncWidgetMode(e,t?.agentName),t&&this.emitter.emit(`ticket-status`,t)}syncHasActiveTicket(e){this.hasActiveTicket=!!(e.conversationId||e.mode!==`ai`)}syncWidgetMode(e,t){this.widget?.setMode(e,{agentName:t,canRequestHuman:e===`ai`&&this.hasActiveTicket})}async init(e){if(!e.apiKey)throw Error("[onedeskpro-chatbot] `apiKey` is required to initialise the chatbot.");let t=++this.initToken;this.disconnectSdkSocket(),this.widget?.destroy(),this.widget=null,this.callerSetName=e.chatbotName!==void 0,this.options={...Nt,...Pt(e)},this.apiClient=new o({baseUrl:this.options.apiBaseUrl,apiKey:this.options.apiKey,timeoutMs:this.options.requestTimeoutMs}),this.hasActiveTicket=!1,this.setState({visitorToken:null,visitorName:null,needsIdentify:!0,messages:[],error:null,mode:`ai`}),typeof window<`u`&&typeof document<`u`&&(this.widget=new Mt(this.options,{onSend:e=>void this.sendMessage(e),onIdentify:e=>void this.submitIdentify(e),onOpen:()=>{this.setState({isOpen:!0}),this.emitter.emit(`open`)},onClose:()=>{this.setState({isOpen:!1}),this.emitter.emit(`close`)},onReset:()=>this.resetSession(),onRequestHuman:()=>void this.requestHuman()}));let n=null,r=null;try{n=await this.apiClient.fetchConfig()}catch(e){r=e}if(t!==this.initToken)return;if(r){this.handleConfigError(r),this.emitter.emit(`ready`);return}if(!n){this.emitter.emit(`ready`);return}!this.callerSetName&&n.agentName.trim()&&(this.options.chatbotName=n.agentName);let i=n.blockReason??null;if(this.setState({blockReason:i,isReady:i===null,error:null}),i)this.widget?.showBlocked(i);else if(this.visitorTokens.setScope(n.agentId),await this.resolveVisitorGate(t),t!==this.initToken)return;this.emitter.emit(`ready`)}handleConfigError(e){let t=a(e)?e:null,n=t?.apiError.message??(e instanceof Error?e.message:`Failed to load chatbot config.`),r=t?.apiError.code,i=t?.status;r===`agent_not_assigned`?(this.setState({isReady:!1,blockReason:`no-agent`,error:n}),this.widget?.showBlocked(`no-agent`)):i===403?(this.setState({isReady:!1,blockReason:null,error:n}),this.widget?.showBlocked(null,n)):this.setState({isReady:!1,blockReason:null,error:n})}async resolveVisitorGate(e){let t=this.visitorTokens.get();if(t){try{let n=await this.apiClient.verifyVisitor(t);if(e!==this.initToken)return;if(n.valid){await this.enterChat(t,n.name,e);return}}catch{}this.visitorTokens.clear()}this.setState({needsIdentify:!0,visitorToken:null,visitorName:null}),this.widget?.showIdentifyForm(this.options)}async enterChat(e,t,n=this.initToken){this.visitorTokens.set(e),this.setState({visitorToken:e,visitorName:t,needsIdentify:!1,messages:[],error:null}),this.widget?.readyToChat(this.options),this.connectSdkSocket(e),await this.restoreTicketStatus(e,n)}connectSdkSocket(e){this.sdkSocket||=new ot,this.sdkSocket.connect({baseUrl:this.options.apiBaseUrl,apiKey:this.options.apiKey,visitorToken:e,onTicketStatus:e=>this.handleTicketStatus(e),onMessageReceive:e=>this.handleMessageReceive(e),onReconnect:()=>{let e=this.visitorTokens.get()??this._state.visitorToken;e&&this.restoreTicketStatus(e,this.initToken)},onConnectError:e=>{this.emitter.emit(`error`,e)}})}disconnectSdkSocket(){this.sdkSocket?.disconnect(),this.sdkSocket=null}async restoreTicketStatus(e,t){try{let n=await this.apiClient.fetchTicketStatus(e);if(t!==this.initToken)return;this.applyMode(n.mode,n)}catch{}}handleTicketStatus(e){e?.mode&&this.applyMode(e.mode,e)}handleMessageReceive(e){if(this._state.mode===`ai`)return;let t=It(e);if(!t)return;let n=Lt(e),r=this._state.messages[this._state.messages.length-1];if(r?.message.content===t&&(r.message.type===`ai`||r.message.type===`agent`&&(!n||n===this.lastPushId)))return;this.lastPushId=n;let i=this.visitorTokens.get()??this._state.visitorToken??``,a={id:Q(),sessionId:i,message:{type:`agent`,content:t}};this.setState({messages:[...this._state.messages,a]}),this.widget?.appendMessage(a),this.emitter.emit(`message`,a)}async submitIdentify(e){if(!this.apiClient||this._state.isLoading||!this._state.isReady)return;let t=e.name.trim(),n=e.phone.trim();if(t&&n){this.setState({isLoading:!0,error:null}),this.widget?.setIdentifyLoading(!0);try{let r=await this.apiClient.identify({name:t,phone:n,...e.email?.trim()?{email:e.email.trim()}:{}});await this.enterChat(r.visitorToken,t)}catch(e){let t=e instanceof Error?e:Error(String(e));this.setState({error:t.message}),this.widget?.showIdentifyError(t.message),this.emitter.emit(`error`,t)}finally{this.setState({isLoading:!1}),this.widget?.setIdentifyLoading(!1)}}}async requestHuman(){if(!this.apiClient||this._state.mode!==`ai`||!this.hasActiveTicket||this._state.isLoading)return;let e=this.visitorTokens.get()??this._state.visitorToken;if(!e)throw Error(`[onedeskpro-chatbot] Identify before requestHuman().`);this.setState({isLoading:!0,error:null});try{let t=await this.apiClient.requestHuman(e);this.applyMode(t.mode,t),this.emitter.emit(`human-requested`)}catch(e){let t=e instanceof Error?e:Error(String(e));this.setState({error:t.message}),this.emitter.emit(`error`,t)}finally{this.setState({isLoading:!1})}}async sendMessage(e){let t=this.visitorTokens.get()??this._state.visitorToken;if(!this.apiClient||!t)throw Error(`[onedeskpro-chatbot] Identify before sendMessage().`);if(this._state.mode===`closed`){this.setState({error:`Conversation is closed`});return}let n=e.trim();if(!n||this._state.isLoading||this._state.needsIdentify)return;let r={id:Q(),sessionId:t,message:{type:`human`,content:n}},i=this._state.mode,a=i===`ai`;this.setState({messages:[...this._state.messages,r],isLoading:!0,error:null}),this.widget?.appendMessage(r),a&&this.widget?.setLoading(!0),this.emitter.emit(`message`,r);try{let e=await this.apiClient.sendMessage({chatInput:n,visitorToken:t});this.hasActiveTicket=!0;let r=e.mode??i,a=[...this._state.messages],o=(e.text??``).trim();if(r!==i&&(this.setState({mode:r}),this.syncWidgetMode(r),this.emitter.emit(`ticket-status`,{mode:r})),o){let t=a[a.length-1];if(t?.message.type!==`agent`&&t?.message.type!==`ai`||t.message.content!==o){let t={id:Q(),sessionId:e.sessionId,message:{type:`ai`,content:o}};a.push(t),this.widget?.appendMessage(t),this.emitter.emit(`message`,t)}}this.setState({messages:a,isLoading:!1,mode:r}),this.syncWidgetMode(r)}catch(e){let t=e instanceof Error?e:Error(String(e));this.setState({error:t.message,isLoading:!1}),this.emitter.emit(`error`,t)}finally{this.widget?.setLoading(!1)}}on(e,t){return this.emitter.on(e,t)}resetSession(){this._state.isReady&&!this._state.needsIdentify&&this._state.mode===`closed`&&(this.hasActiveTicket=!1,this.setState({messages:[],error:null,mode:`ai`}),this.widget?.clearMessages(this.options.chatbotName),this.syncWidgetMode(`ai`),this.emitter.emit(`session-reset`))}open(){this.widget?.open()}close(){this.widget?.close()}toggle(){this.widget?.toggle()}getState(){return{...this._state}}destroy(){this.initToken++,this.disconnectSdkSocket(),this.widget?.destroy(),this.widget=null,this.setState({isOpen:!1,isLoading:!1,isReady:!1,needsIdentify:!0})}},$=null;return e.ApiClient=o,e.ChatbotCore=Rt,e.DEFAULT_API_BASE_URL=s,e.DEFAULT_REQUEST_TIMEOUT_MS=r,e.EventEmitter=c,e.OnedeskProChatbot={async init(e){return $=new Rt,await $.init(e),$},getInstance(){return $}},e.SdkSocket=ot,e.SessionManager=ut,e.isChatbotRequestError=a,e.resolveSdkSocketUrl=at,e})({});