@om_patel_26/chat-widget 1.0.6 → 1.0.7

package/dist/components/ChatWidget.esm.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"ChatWidget.esm.js","sources":["../../src/components/ChatWidget.tsx"],"sourcesContent":["import React, { useState, useEffect, useRef, useCallback } from \"react\";\nimport {\n  createDialogflowSession,\n  sendDialogflowMessage,\n  type DialogflowConfig,\n  type SessionResponse,\n  type ChatResponse,\n} from \"../services/dialogflowClient\";\nimport { useChatMode } from \"../hooks/useChatMode\";\nimport { ChatResolvedError, createChatService, type WebSocketMessage } from \"../services/chatService\";\nimport { linkifyText } from \"../utils/sanitize\";\nimport \"../styles/chatWidget.css\";\n\ninterface ChipOption {\n  text: string;\n  payload: string;\n}\n\ninterface RichContent {\n  type?: string;\n  options?: ChipOption[];\n}\n\ntype RichContentArray = RichContent | RichContent[];\n\ninterface Message {\n  id: string;\n  text: string;\n  sender: \"user\" | \"bot\" | \"agent\";\n  timestamp: Date;\n  richContent?: RichContentArray[];\n}\n\nexport interface ChatWidgetProps {\n  /** Custom title for the chat widget */\n  title?: string;\n  /** Custom subtitle for the chat widget */\n  subtitle?: string;\n  /** Welcome popup title */\n  welcomeTitle?: string;\n  /** Welcome popup message */\n  welcomeMessage?: string;\n  /** Welcome popup CTA text */\n  welcomeCta?: string;\n  /** Whether to show the welcome popup */\n  showWelcomePopup?: boolean;\n  /** Delay in milliseconds before showing welcome popup */\n  welcomePopupDelay?: number;\n  /** Fallback welcome message if API fails */\n  fallbackWelcomeMessage?: string;\n  /** Placeholder text for input field */\n  inputPlaceholder?: string;\n  /** Custom empty state message */\n  emptyStateMessage?: string;\n  /** Enable/disable debug logging */\n  debug?: boolean;\n  /** Dialogflow project ID */\n  dfProjectId?: string;\n  /** Dialogflow location (e.g., \"us-central1\") */\n  dfLocation?: string;\n  /** Dialogflow agent ID */\n  dfAgentId?: string;\n  /** Google Cloud service account key JSON object */\n  serviceAccountKey?: any;\n  /** Access token (alternative to serviceAccountKey) */\n  accessToken?: string;\n  /** Language code for Dialogflow */\n  languageCode?: string;\n  /** Backend API base URL (default: http://localhost:8012) */\n  backendBaseUrl?: string;\n  /** WebSocket URL (default: ws://localhost:8012) */\n  backendWsUrl?: string;\n}\n\nexport default function ChatWidget({\n  title = \"💬 BlockSpark AI Assistant\",\n  subtitle = \"We're here to help\",\n  welcomeTitle = \"👋 Welcome to Blockspark\",\n  welcomeMessage = \"My name is BlockSpark AI Assistant and I'll guide you.\",\n  welcomeCta = \"💬 Click here to start chatting!\",\n  showWelcomePopup: enableWelcomePopup = true,\n  welcomePopupDelay = 1500,\n  fallbackWelcomeMessage = \"Hello! I'm BlockSpark AI Assistant. How can I help you today?\",\n  inputPlaceholder = \"Type your message...\",\n  emptyStateMessage = \"Hi! I'm BlockSpark AI Assistant. How can I help you today?\",\n  debug = false,\n  dfProjectId,\n  dfLocation = \"us-central1\",\n  dfAgentId,\n  serviceAccountKey,\n  accessToken,\n  languageCode = \"en\",\n  backendBaseUrl,\n  backendWsUrl,\n}: ChatWidgetProps) {\n  const [isOpen, setIsOpen] = useState(false);\n  const [showWelcomePopup, setShowWelcomePopup] = useState(false);\n  const [messages, setMessages] = useState<Message[]>([]);\n  const [inputValue, setInputValue] = useState(\"\");\n  const [isLoading, setIsLoading] = useState(false);\n  const [sessionId, setSessionId] = useState<string | null>(null);\n  const [isInitializing, setIsInitializing] = useState(false);\n  const [isConnectingToAgent, setIsConnectingToAgent] = useState(false);\n  const [wsConnected, setWsConnected] = useState(false);\n  const [agentTyping, setAgentTyping] = useState(false);\n  const [currentAgent, setCurrentAgent] = useState<{ name: string; id?: string }>({ name: \"Agent\" });\n  const [collectingUserInfo, setCollectingUserInfo] = useState(false);\n  const [chatResolved, setChatResolved] = useState(false);\n  const [isStartingNewChat, setIsStartingNewChat] = useState(false);\n  const [agentAccepted, setAgentAccepted] = useState(false);\n  const [userInfoStep, setUserInfoStep] = useState<\"name\" | \"email\" | \"mobile\" | null>(null);\n  const [collectedUserName, setCollectedUserName] = useState<string>(\"\");\n  const [collectedUserEmail, setCollectedUserEmail] = useState<string>(\"\");\n  const [collectedUserMobile, setCollectedUserMobile] = useState<string>(\"\");\n  const collectedUserNameRef = useRef<string>(\"\");\n  const messagesEndRef = useRef<HTMLDivElement>(null);\n  const typingTimeoutRef = useRef<NodeJS.Timeout | null>(null);\n  const agentTypingTimeoutRef = useRef<NodeJS.Timeout | null>(null);\n  \n  // Get backend URLs from props or environment variables\n  const getBackendBaseUrl = () => {\n    return backendBaseUrl || \n      (typeof process !== 'undefined' && (process as any).env?.REACT_APP_BACKEND_BASE_URL)\n  };\n  \n  const getBackendWsUrl = () => {\n    return backendWsUrl || \n      (typeof process !== 'undefined' && (process as any).env?.REACT_APP_BACKEND_WS_URL)\n  };\n  \n  const chatServiceRef = useRef(\n    createChatService({ \n      baseUrl: getBackendBaseUrl(), \n      wsUrl: getBackendWsUrl(),\n      debug: debug\n    })\n  );\n  const historyLoadedRef = useRef<string | null>(null);\n  \n  // Use chat mode hook\n  const {\n    currentMode,\n    switchToHumanMode,\n    switchToBotMode,\n    chatId,\n    sessionId: supportSessionId,\n    setChatId,\n    setSessionId: setSupportSessionId,\n  } = useChatMode();\n\n  const enterResolvedState = useCallback(\n    (_resolvedChatId?: string | null) => {\n      setChatResolved(true);\n      setIsConnectingToAgent(false);\n      setAgentAccepted(false);\n      setAgentTyping(false);\n      if (agentTypingTimeoutRef.current) {\n        clearTimeout(agentTypingTimeoutRef.current);\n        agentTypingTimeoutRef.current = null;\n      }\n\n      // Stop WS + prevent any reuse of the old chat_id\n      chatServiceRef.current.disconnectWebSocket();\n      setChatId(null);\n      setSupportSessionId(null);\n      \n      // Add thank you message before reset\n      const thankYouMessage: Message = {\n        id: `resolved-${Date.now()}`,\n        text: \"Thank you for contacting us!\",\n        sender: \"bot\",\n        timestamp: new Date(),\n      };\n      setMessages((prev) => [...prev, thankYouMessage]);\n      \n      // Automatically reset to BOT mode after showing thank you message\n      setTimeout(() => {\n        switchToBotMode();\n        setChatResolved(false);\n        setMessages([]);\n        setCollectingUserInfo(false);\n        setUserInfoStep(null);\n        setCollectedUserName(\"\");\n        setCollectedUserEmail(\"\");\n        setCollectedUserMobile(\"\");\n        collectedUserNameRef.current = \"\";\n        \n        // Recreate Dialogflow session to start fresh\n        createSession().catch(console.error);\n      }, 2000); // 3 second delay to show thank you message\n    },\n    [setChatId, setSupportSessionId, switchToBotMode]\n  );\n\n  const handleStartNewChat = useCallback(async () => {\n    if (isStartingNewChat) return;\n    setIsStartingNewChat(true);\n    try {\n      const customerName = collectedUserNameRef.current || collectedUserName || null;\n      const customerEmail = collectedUserEmail || null;\n      const customerMobile = collectedUserMobile || null;\n\n      const newSession = await chatServiceRef.current.startSupportChat(\n        sessionId || null,\n        customerName,\n        customerEmail,\n        customerMobile\n      );\n\n      switchToHumanMode();\n      setChatId(newSession.chat_id);\n      setSupportSessionId(newSession.session_id);\n      setChatResolved(false);\n      setInputValue(\"\");\n    } catch (error: any) {\n      console.error(\"Error starting new chat:\", error);\n      setMessages((prev) => [\n        ...prev,\n        {\n          id: `error-new-chat-${Date.now()}`,\n          text: debug\n            ? `Error: ${error?.message || \"Failed to start a new chat.\"}`\n            : \"Sorry, I couldn't start a new chat. Please try again.\",\n          sender: \"bot\",\n          timestamp: new Date(),\n        },\n      ]);\n    } finally {\n      setIsStartingNewChat(false);\n    }\n  }, [\n    collectedUserEmail,\n    collectedUserMobile,\n    collectedUserName,\n    debug,\n    isStartingNewChat,\n    sessionId,\n    setChatId,\n    setSupportSessionId,\n    switchToHumanMode,\n  ]);\n\n  // Helper function to build Dialogflow config from props\n  const getDialogflowConfig = (): DialogflowConfig | undefined => {\n    if (!dfProjectId || !dfAgentId) {\n      return undefined;\n    }\n    \n    return {\n      dfProjectId,\n      dfLocation: dfLocation || 'us-central1',\n      dfAgentId,\n      serviceAccountKey,\n      accessToken,\n      languageCode: languageCode || 'en',\n    };\n  };\n\n  // Show welcome popup after page load\n  useEffect(() => {\n    if (!enableWelcomePopup) return;\n    \n    const timer = setTimeout(() => {\n      setShowWelcomePopup(true);\n    }, welcomePopupDelay);\n    return () => clearTimeout(timer);\n  }, [enableWelcomePopup, welcomePopupDelay]);\n\n  // Auto-scroll to bottom when new messages arrive\n  useEffect(() => {\n    messagesEndRef.current?.scrollIntoView({ behavior: \"smooth\" });\n  }, [messages]);\n\n  // Handle agent changed notification\n  const handleAgentChanged = useCallback((message: WebSocketMessage) => {\n    if (message.to_agent) {\n      setCurrentAgent({\n        id: message.to_agent_id,\n        name: message.to_agent,\n      });\n\n      // Add system message to chat\n      const systemMessage: Message = {\n        id: `system-${Date.now()}`,\n        text: message.from_agent\n          ? `Chat has been transferred from ${message.from_agent} to ${message.to_agent}`\n          : `Chat has been transferred to ${message.to_agent}`,\n        sender: \"bot\",\n        timestamp: new Date(),\n      };\n      setMessages((prev) => [...prev, systemMessage]);\n\n      if (debug) {\n        console.log(\"Agent changed:\", {\n          from: message.from_agent,\n          to: message.to_agent,\n          reason: message.reason,\n        });\n      }\n    }\n  }, [debug]);\n\n  // Handle WebSocket messages\n  const handleWebSocketMessage = useCallback((message: WebSocketMessage) => {\n    switch (message.type) {\n      case \"message\":\n        if (message.content) {\n          // Only display messages from agent, ignore customer messages (we already added them)\n          if (message.sender_type === \"agent\" || !message.sender_type) {\n            const agentMessage: Message = {\n              id: message.id || `agent-${Date.now()}`,\n              text: message.content,\n              sender: \"agent\",\n              timestamp: new Date(message.timestamp || Date.now()),\n            };\n            setMessages((prev) => {\n              // Avoid duplicate messages by checking if message ID already exists\n              const existingIds = new Set(prev.map(m => m.id));\n              if (existingIds.has(agentMessage.id)) {\n                return prev;\n              }\n              return [...prev, agentMessage];\n            });\n            // Hide typing indicator when message received\n            setAgentTyping(false);\n            if (agentTypingTimeoutRef.current) {\n              clearTimeout(agentTypingTimeoutRef.current);\n              agentTypingTimeoutRef.current = null;\n            }\n          } else if (debug && message.sender_type === \"customer\") {\n            console.log(\"Ignoring customer message from WebSocket (already added)\");\n          }\n          // If sender_type is \"customer\", ignore it - we already added the user message\n        } else if (debug) {\n          console.warn(\"WebSocket message received without content:\", message);\n        }\n        break;\n\n      case \"typing_start\":\n        if (message.sender_type === \"agent\") {\n          setAgentTyping(true);\n          // Auto-hide after 3 seconds if no message received\n          if (agentTypingTimeoutRef.current) {\n            clearTimeout(agentTypingTimeoutRef.current);\n          }\n          agentTypingTimeoutRef.current = setTimeout(() => {\n            setAgentTyping(false);\n          }, 3000);\n        }\n        break;\n\n      case \"typing_stop\":\n        if (message.sender_type === \"agent\") {\n          setAgentTyping(false);\n          if (agentTypingTimeoutRef.current) {\n            clearTimeout(agentTypingTimeoutRef.current);\n            agentTypingTimeoutRef.current = null;\n          }\n        }\n        break;\n\n      case \"agent_changed\":\n        handleAgentChanged(message);\n        break;\n\n      case \"chat_info\":\n        if (debug) {\n          console.log(\"Chat info:\", message);\n        }\n        // Update connection status based on chat info\n        if (message.status === \"active\") {\n          setIsConnectingToAgent(false);\n          setAgentAccepted(true);\n        } else if (message.status === \"resolved\" || message.status === \"ended\") {\n          enterResolvedState(message.chat_id || null);\n        }\n        // Update agent info if provided\n        if (message.agent_id) {\n          setCurrentAgent((prev) => ({\n            ...prev,\n            id: message.agent_id,\n          }));\n        }\n        break;\n\n      case \"agent_accepted\":\n        // Agent has accepted the chat request\n        setAgentAccepted(true);\n        setIsConnectingToAgent(false);\n        const acceptedMessage: Message = {\n          id: message.id || `agent-accepted-${message.chat_id || Date.now()}-${Date.now()}`,\n          text: \"You can chat now, the agent has accepted your request.\",\n          sender: \"bot\",\n          timestamp: message.timestamp ? new Date(message.timestamp) : new Date(),\n        };\n        setMessages((prev) => {\n          // Avoid duplicate messages\n          const existingIds = new Set(prev.map(m => m.id));\n          if (existingIds.has(acceptedMessage.id)) {\n            return prev;\n          }\n          return [...prev, acceptedMessage];\n        });\n        // Update agent info if provided\n        if (message.to_agent) {\n          setCurrentAgent({\n            name: message.to_agent,\n            id: message.to_agent_id,\n          });\n        }\n        if (debug) {\n          console.log(\"Agent accepted chat:\", message);\n        }\n        break;\n\n      case \"chat_resolved\":\n      case \"chat_ended\":\n        // Chat has been resolved/ended by agent (terminal state)\n        enterResolvedState(message.chat_id || null);\n        if (debug) {\n          console.log(\"Chat resolved/ended:\", message);\n        }\n        break;\n\n      case \"error\":\n        console.error(\"WebSocket error:\", message.error);\n        const errorMessage: Message = {\n          id: `error-${Date.now()}`,\n          text: message.error || \"An error occurred. Please try again.\",\n          sender: \"bot\",\n          timestamp: new Date(),\n        };\n        setMessages((prev) => [...prev, errorMessage]);\n        break;\n\n      case \"pong\":\n        // Keep-alive response, no action needed\n        break;\n\n      default:\n        if (debug) {\n          console.log(\"Unknown message type:\", message.type);\n        }\n    }\n  }, [debug, enterResolvedState, handleAgentChanged]);\n\n  const handleWebSocketClose = useCallback(\n    (event: CloseEvent) => {\n      // Backend uses 4000 to indicate the chat is resolved, and then closes.\n      if (event.code === 4000) {\n        enterResolvedState(chatId);\n      }\n    },\n    [chatId, enterResolvedState]\n  );\n\n  // Handle WebSocket connection changes\n  const handleConnectionChange = useCallback((connected: boolean) => {\n    setWsConnected(connected);\n    if (connected) {\n      setIsConnectingToAgent(false);\n    }\n  }, []);\n\n  // Initialize WebSocket when switching to HUMAN mode\n  useEffect(() => {\n    if (currentMode === \"HUMAN\" && chatId && supportSessionId) {\n      chatServiceRef.current.connectWebSocket(\n        chatId,\n        supportSessionId,\n        handleWebSocketMessage,\n        handleConnectionChange,\n        handleWebSocketClose\n      );\n\n      return () => {\n        chatServiceRef.current.disconnectWebSocket();\n      };\n    }\n  }, [\n    currentMode,\n    chatId,\n    supportSessionId,\n    handleWebSocketMessage,\n    handleConnectionChange,\n    handleWebSocketClose,\n  ]);\n\n  // Load message history from backend\n  const loadMessageHistory = useCallback(async (preserveExisting: boolean = true) => {\n    if (!chatId || !supportSessionId) return;\n\n    try {\n      setIsLoading(true);\n      const history = await chatServiceRef.current.loadMessageHistory(chatId, supportSessionId);\n      \n      const historyMessages: Message[] = history.map((msg) => ({\n        id: msg.id || `msg-${Date.now()}-${Math.random()}`,\n        text: msg.content,\n        sender: msg.sender_type === \"agent\" ? \"agent\" : \"user\",\n        timestamp: new Date(msg.timestamp),\n      }));\n\n      if (preserveExisting) {\n        // Merge with existing messages, avoiding duplicates\n        setMessages((prevMessages) => {\n          const existingIds = new Set(prevMessages.map(m => m.id));\n          const newMessages = historyMessages.filter(m => !existingIds.has(m.id));\n          \n          // Combine existing messages with new history messages\n          // Sort by timestamp to maintain chronological order\n          const combined = [...prevMessages, ...newMessages].sort((a, b) => \n            a.timestamp.getTime() - b.timestamp.getTime()\n          );\n          \n          return combined;\n        });\n      } else {\n        // Replace all messages (only if explicitly requested)\n        setMessages(historyMessages);\n      }\n    } catch (error: any) {\n      console.error(\"Error loading message history:\", error);\n      if (debug) {\n        const errorMessage: Message = {\n          id: `error-${Date.now()}`,\n          text: `Failed to load chat history: ${error.message}`,\n          sender: \"bot\",\n          timestamp: new Date(),\n        };\n        // Only add error message, don't replace existing messages\n        setMessages((prev) => [...prev, errorMessage]);\n      }\n    } finally {\n      setIsLoading(false);\n    }\n  }, [chatId, supportSessionId, debug]);\n\n  // Load message history when switching to HUMAN mode\n  useEffect(() => {\n    if (currentMode === \"HUMAN\" && chatId && supportSessionId) {\n      // Only load if we haven't loaded history for this chat session yet\n      const sessionKey = `${chatId}-${supportSessionId}`;\n      if (historyLoadedRef.current !== sessionKey) {\n        historyLoadedRef.current = sessionKey;\n        // Check if we have existing messages (from bot conversation during handoff)\n        // If yes, preserve them and don't load history\n        // If no, load history for new chat\n        // Access messages state via a ref or check in the next tick\n        const checkAndLoad = () => {\n          // Check messages length - if 0, load history; if > 0, preserve existing\n          if (messages.length === 0) {\n            // No existing messages, load history\n            loadMessageHistory(false).catch(console.error);\n          }\n          // Has existing messages (bot conversation), keep them - don't load history\n        };\n        // Use setTimeout to ensure we check after state updates\n        setTimeout(checkAndLoad, 0);\n      }\n    } else if (currentMode === \"BOT\") {\n      // Reset history loaded flag when switching back to BOT mode\n      historyLoadedRef.current = null;\n    }\n  }, [currentMode, chatId, supportSessionId, loadMessageHistory, messages.length]);\n\n  // Handle handoff from Dialogflow\n  const handleHandoff = async (customerName?: string, customerEmail?: string, customerMobile?: string) => {\n    try {\n      setIsConnectingToAgent(true);\n      \n      // Get Dialogflow session ID if available\n      const dialogflowSessionId = sessionId;\n      \n      // STEP 1: Ensure chat is initialized (validates existing or creates new)\n      const session = await chatServiceRef.current.ensureChatInitialized(\n        chatId,\n        supportSessionId,\n        dialogflowSessionId || null,\n        customerName || null,\n        customerEmail || null,\n        customerMobile || null\n      );\n      \n      if (!session || !session.chat_id) {\n        throw new Error(\"Failed to initialize chat session\");\n      }\n      \n      const currentChatId = session.chat_id;\n      const currentSupportSessionId = session.session_id;\n      \n      // Update state if chat was newly initialized\n      if (currentChatId !== chatId) {\n        setChatId(currentChatId);\n        setSupportSessionId(currentSupportSessionId);\n        if (debug) {\n          console.log(\"✅ Chat initialized:\", { chatId: currentChatId, sessionId: currentSupportSessionId });\n        }\n      }\n\n      // STEP 2: Request handoff with valid chat_id (include name/email/mobile to update existing chat)\n      try {\n        await chatServiceRef.current.requestHandoff(\n          currentChatId,\n          currentSupportSessionId,\n          \"Customer requested human agent\",\n          dialogflowSessionId || null,\n          customerName || null,\n          customerEmail || null,\n          customerMobile || null\n        );\n        \n        if (debug) {\n          console.log(\"✅ Handoff requested successfully\");\n        }\n      } catch (handoffError: any) {\n        // Handle 401/404 or \"chat not found\" - clear chat_id and retry (but keep session logic)\n        if (handoffError.message?.includes(\"Invalid chat_id\") || \n            handoffError.message?.includes(\"Chat not found\") ||\n            handoffError.message?.includes(\"unauthorized\") ||\n            handoffError.message?.includes(\"400\") ||\n            handoffError.message?.includes(\"401\") ||\n            handoffError.message?.includes(\"404\") ||\n            handoffError.message?.includes(\"expired\")) {\n          if (debug) {\n            console.log(\"⚠️ Chat expired or not found. Re-initializing chat...\");\n          }\n          \n          // Clear old chat_id (but keep session logic - session_id is managed by sessionManager)\n          setChatId(null);\n          setSupportSessionId(null);\n          \n          // Create new chat session (session_id will be automatically included from session manager)\n          const newSession = await chatServiceRef.current.startSupportChat(\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (!newSession || !newSession.chat_id) {\n            throw new Error(\"Failed to re-initialize chat session\");\n          }\n          \n          const newChatId = newSession.chat_id;\n          const newSessionId = newSession.session_id;\n          setChatId(newChatId);\n          setSupportSessionId(newSessionId);\n          \n          // Retry handoff with new chat_id\n          await chatServiceRef.current.requestHandoff(\n            newChatId,\n            newSessionId,\n            \"Customer requested human agent\",\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (debug) {\n            console.log(\"✅ Handoff requested successfully after retry\");\n          }\n          \n          // Update for message history loading\n          const newSessionKey = `${newChatId}-${newSessionId}`;\n          if (historyLoadedRef.current !== newSessionKey) {\n            historyLoadedRef.current = newSessionKey;\n            await loadMessageHistory(true);\n          }\n        } else {\n          throw handoffError;\n        }\n      }\n\n      // Switch to human mode\n      switchToHumanMode();\n      // Reset states for new handoff\n      setChatResolved(false);\n      setAgentAccepted(false);\n\n      // Add connecting message (preserve existing messages)\n      const connectingMessage: Message = {\n        id: `connecting-${Date.now()}`,\n        text: \"Connecting you to a human agent...\",\n        sender: \"bot\",\n        timestamp: new Date(),\n      };\n      setMessages((prev) => [...prev, connectingMessage]);\n\n      // Don't load history during handoff - preserve existing bot conversation\n      // History will be loaded automatically via useEffect if needed for new sessions\n      const sessionKey = `${currentChatId}-${currentSupportSessionId}`;\n      historyLoadedRef.current = sessionKey;\n    } catch (error: any) {\n      console.error(\"Error handling handoff:\", error);\n      const errorMessage: Message = {\n        id: `error-${Date.now()}`,\n        text: debug\n          ? `Handoff error: ${error.message}`\n          : \"Failed to connect to agent. Please try again.\",\n        sender: \"bot\",\n        timestamp: new Date(),\n      };\n      setMessages((prev) => [...prev, errorMessage]);\n      setIsConnectingToAgent(false);\n    }\n  };\n\n  // Create new session\n  const createSession = async () => {\n    if (sessionId) return sessionId;\n\n    try {\n      setIsInitializing(true);\n      const dfConfig = getDialogflowConfig();\n      if (!dfConfig) {\n        throw new Error('Dialogflow configuration is missing. Please provide dfProjectId, dfAgentId, and either serviceAccountKey or accessToken.');\n      }\n      \n      const data = await createDialogflowSession(dfConfig);\n      setSessionId(data.session_id);\n\n      // Add welcome message from backend\n      if (data.message) {\n        if (debug) {\n          console.log('Session response richContent:', data.richContent);\n          console.log('Full session response:', data);\n        }\n        \n        const welcomeMessage: Message = {\n          id: `welcome-${Date.now()}`,\n          text: data.message,\n          sender: \"bot\",\n          timestamp: new Date(),\n          richContent: data.richContent,\n        };\n        setMessages([welcomeMessage]);\n      }\n\n      return data.session_id;\n    } catch (error: any) {\n      console.error(\"Error creating session:\", error);\n      if (debug) {\n        console.error(\"Full error details:\", {\n          message: error.message,\n          stack: error.stack,\n          config: getDialogflowConfig(),\n        });\n      }\n      // Show error message to user\n      const errorMessage: Message = {\n        id: `error-${Date.now()}`,\n        text: debug \n          ? `Error: ${error.message || 'Failed to create session. Please check your Dialogflow configuration.'}`\n          : fallbackWelcomeMessage,\n        sender: \"bot\",\n        timestamp: new Date(),\n      };\n      setMessages([errorMessage]);\n      return null;\n    } finally {\n      setIsInitializing(false);\n    }\n  };\n\n  // Note: Dialogflow manages conversation history internally\n  // History is maintained through the session, so we don't need to load it separately\n\n  // Send message to backend API\n  const sendMessage = async (text: string, displayText?: string, skipUserMessage: boolean = false) => {\n    if (!text.trim()) return;\n\n    // Handle user info collection for handoff\n    if (collectingUserInfo) {\n      if (userInfoStep === \"name\") {\n        // Save name and ask for email\n        const name = text.trim();\n        setCollectedUserName(name);\n        collectedUserNameRef.current = name;\n        setUserInfoStep(\"email\");\n        \n        // Add user message\n        const userMessage: Message = {\n          id: Date.now().toString(),\n          text: name,\n          sender: \"user\",\n          timestamp: new Date(),\n        };\n        setMessages((prev) => [...prev, userMessage]);\n        \n        // Ask for email\n        const emailPrompt: Message = {\n          id: (Date.now() + 1).toString(),\n          text: \"Thank you! Now please provide your email address:\",\n          sender: \"bot\",\n          timestamp: new Date(),\n        };\n        setMessages((prev) => [...prev, emailPrompt]);\n        setInputValue(\"\");\n        return;\n      } else if (userInfoStep === \"email\") {\n        // Validate email format (basic validation)\n        const email = text.trim();\n        const emailRegex = /^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$/;\n        \n        if (!emailRegex.test(email)) {\n          // Invalid email, ask again\n          const invalidEmailMessage: Message = {\n            id: (Date.now() + 1).toString(),\n            text: \"Please provide a valid email address:\",\n            sender: \"bot\",\n            timestamp: new Date(),\n          };\n          setMessages((prev) => [...prev, invalidEmailMessage]);\n          setInputValue(\"\");\n          return;\n        }\n        \n        // Save email and ask for mobile\n        setCollectedUserEmail(email);\n        setUserInfoStep(\"mobile\");\n        \n        // Add user message\n        const userMessage: Message = {\n          id: Date.now().toString(),\n          text: email,\n          sender: \"user\",\n          timestamp: new Date(),\n        };\n        setMessages((prev) => [...prev, userMessage]);\n        \n        // Ask for mobile\n        const mobilePrompt: Message = {\n          id: (Date.now() + 1).toString(),\n          text: \"Thank you! Now please provide your mobile number:\",\n          sender: \"bot\",\n          timestamp: new Date(),\n        };\n        setMessages((prev) => [...prev, mobilePrompt]);\n        setInputValue(\"\");\n        return;\n      } else if (userInfoStep === \"mobile\") {\n        // Validate mobile format (basic validation - allows +, digits, spaces, dashes)\n        const mobile = text.trim();\n        const mobileRegex = /^[\\+]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[0-9]{1,9}$/;\n        \n        if (!mobileRegex.test(mobile) || mobile.length < 10) {\n          // Invalid mobile, ask again\n          const invalidMobileMessage: Message = {\n            id: (Date.now() + 1).toString(),\n            text: \"Please provide a valid mobile number (e.g., +1234567890):\",\n            sender: \"bot\",\n            timestamp: new Date(),\n          };\n          setMessages((prev) => [...prev, invalidMobileMessage]);\n          setInputValue(\"\");\n          return;\n        }\n        \n        // Save mobile and proceed with handoff\n        setCollectedUserMobile(mobile);\n        \n        // Add user message\n        const userMessage: Message = {\n          id: Date.now().toString(),\n          text: mobile,\n          sender: \"user\",\n          timestamp: new Date(),\n        };\n        setMessages((prev) => [...prev, userMessage]);\n        \n        // Get the collected info from ref and state (avoids state timing issues)\n        const userName = collectedUserNameRef.current;\n        const userEmail = collectedUserEmail;\n        \n        // Reset collection state\n        setCollectingUserInfo(false);\n        setUserInfoStep(null);\n        collectedUserNameRef.current = \"\";\n        \n        // Proceed with handoff using collected info\n        await handleHandoff(userName, userEmail, mobile);\n        setInputValue(\"\");\n        return;\n      }\n    }\n\n    // Handle HUMAN mode\n    if (currentMode === \"HUMAN\") {\n      if (!chatId || !supportSessionId) {\n        const errorMessage: Message = {\n          id: Date.now().toString(),\n          text: \"Chat session not initialized. Please try again.\",\n          sender: \"bot\",\n          timestamp: new Date(),\n        };\n        setMessages((prev) => [...prev, errorMessage]);\n        return;\n      }\n\n      // Add user message unless skipped\n      if (!skipUserMessage) {\n        const userMessage: Message = {\n          id: Date.now().toString(),\n          text: displayText || text.trim(),\n          sender: \"user\",\n          timestamp: new Date(),\n        };\n        setMessages((prev) => [...prev, userMessage]);\n      }\n\n      // Send typing_stop before sending message\n      chatServiceRef.current.sendTypingIndicator(\"typing_stop\");\n      \n      // Clear typing timeout\n      if (typingTimeoutRef.current) {\n        clearTimeout(typingTimeoutRef.current);\n        typingTimeoutRef.current = null;\n      }\n\n      setInputValue(\"\");\n      setIsLoading(true);\n\n      try {\n        // Try WebSocket first, fallback to REST API\n        const sentViaWs = chatServiceRef.current.sendMessageViaWebSocket(text.trim());\n        \n        if (!sentViaWs) {\n          // Fallback to REST API\n          await chatServiceRef.current.sendMessageToAgent(chatId, supportSessionId, text.trim());\n        }\n      } catch (error: any) {\n        // chat_resolved is a normal terminal success condition, not an error.\n        if (\n          error instanceof ChatResolvedError ||\n          error?.name === \"ChatResolvedError\" ||\n          error?.message === \"chat_resolved\"\n        ) {\n          enterResolvedState(chatId);\n          return;\n        }\n\n        console.error(\"Error sending message to agent:\", error);\n        \n        // Handle 401/404 - clear chat_id and reinitialize (but keep session logic)\n        if (error.message?.includes(\"Chat not found\") ||\n            error.message?.includes(\"unauthorized\") ||\n            error.message?.includes(\"401\") ||\n            error.message?.includes(\"404\")) {\n          if (debug) {\n            console.log(\"⚠️ Chat expired. Re-initializing...\");\n          }\n          \n          // Clear chat_id (session_id is managed by sessionManager)\n          setChatId(null);\n          setSupportSessionId(null);\n          \n          // Try to reinitialize chat\n          try {\n            const newSession = await chatServiceRef.current.startSupportChat(\n              sessionId || null,\n              null,\n              null,\n              null\n            );\n            setChatId(newSession.chat_id);\n            setSupportSessionId(newSession.session_id);\n            \n            // Retry sending message\n            try {\n              await chatServiceRef.current.sendMessageToAgent(\n                newSession.chat_id,\n                newSession.session_id,\n                text.trim()\n              );\n            } catch (retryError: any) {\n              if (\n                retryError instanceof ChatResolvedError ||\n                retryError?.name === \"ChatResolvedError\" ||\n                retryError?.message === \"chat_resolved\"\n              ) {\n                enterResolvedState(newSession.chat_id);\n                return;\n              }\n              throw retryError;\n            }\n            return; // Success, exit early\n          } catch (retryError: any) {\n            if (\n              retryError instanceof ChatResolvedError ||\n              retryError?.name === \"ChatResolvedError\" ||\n              retryError?.message === \"chat_resolved\"\n            ) {\n              enterResolvedState(chatId);\n              return;\n            }\n            // If retry fails, show error\n            const errorMessage: Message = {\n              id: (Date.now() + 1).toString(),\n              text: debug\n                ? `Error: ${retryError.message || 'Failed to send message.'}`\n                : \"Sorry, I'm having trouble sending your message. Please try again.\",\n              sender: \"bot\",\n              timestamp: new Date(),\n            };\n            setMessages((prev) => [...prev, errorMessage]);\n          }\n        } else {\n          const errorMessage: Message = {\n            id: (Date.now() + 1).toString(),\n            text: debug\n              ? `Error: ${error.message || 'Failed to send message to agent.'}`\n              : \"Sorry, I'm having trouble sending your message. Please try again.\",\n            sender: \"bot\",\n            timestamp: new Date(),\n          };\n          setMessages((prev) => [...prev, errorMessage]);\n        }\n      } finally {\n        setIsLoading(false);\n      }\n      return;\n    }\n\n    // Handle BOT mode (Dialogflow)\n    // Ensure we have a session\n    let currentSessionId = sessionId;\n    if (!currentSessionId) {\n      try {\n        currentSessionId = await createSession();\n        if (!currentSessionId) {\n          const errorMessage: Message = {\n            id: Date.now().toString(),\n            text: debug \n              ? \"Failed to create session. Please check the console for details.\"\n              : \"Sorry, I'm having trouble connecting. Please try again.\",\n            sender: \"bot\",\n            timestamp: new Date(),\n          };\n          setMessages((prev) => [...prev, errorMessage]);\n          return;\n        }\n      } catch (error: any) {\n        console.error(\"Error in createSession:\", error);\n        const errorMessage: Message = {\n          id: Date.now().toString(),\n          text: debug \n            ? `Connection Error: ${error.message || 'Please check your Dialogflow configuration.'}`\n            : \"Sorry, I'm having trouble connecting. Please check your configuration.\",\n          sender: \"bot\",\n          timestamp: new Date(),\n        };\n        setMessages((prev) => [...prev, errorMessage]);\n        return;\n      }\n    }\n\n    // Add user message unless skipped (e.g., when chip button already added it)\n    if (!skipUserMessage) {\n      const userMessage: Message = {\n        id: Date.now().toString(),\n        text: displayText || text.trim(),\n        sender: \"user\",\n        timestamp: new Date(),\n      };\n      setMessages((prev) => [...prev, userMessage]);\n    }\n    \n    setInputValue(\"\");\n    setIsLoading(true);\n\n    try {\n      const dfConfig = getDialogflowConfig();\n      if (!dfConfig) {\n        throw new Error('Dialogflow configuration is missing. Please provide dfProjectId, dfAgentId, and either serviceAccountKey or accessToken.');\n      }\n      \n      const data = await sendDialogflowMessage(text.trim(), currentSessionId, dfConfig);\n\n      if (debug) {\n        console.log('Chat response richContent:', data.richContent);\n        console.log('Full chat response:', data);\n        console.log('Handoff detected:', data.handoff);\n      }\n      \n      // Check for handoff\n      if (data.handoff === true) {\n        // Add bot response first\n        const botMessage: Message = {\n          id: (Date.now() + 1).toString(),\n          text: data.response,\n          sender: \"bot\",\n          timestamp: new Date(data.timestamp || Date.now()),\n          richContent: data.richContent,\n        };\n        setMessages((prev) => [...prev, botMessage]);\n        \n        // Start collecting user info for handoff\n        setCollectingUserInfo(true);\n        setUserInfoStep(\"name\");\n        setCollectedUserName(\"\");\n        setCollectedUserEmail(\"\");\n        collectedUserNameRef.current = \"\";\n        \n        // Ask for name\n        const namePrompt: Message = {\n          id: (Date.now() + 2).toString(),\n          text: \"To connect you with a human agent, I'll need some information. Please provide your name:\",\n          sender: \"bot\",\n          timestamp: new Date(),\n        };\n        setMessages((prev) => [...prev, namePrompt]);\n        return;\n      }\n      \n      const botMessage: Message = {\n        id: (Date.now() + 1).toString(),\n        text: data.response,\n        sender: \"bot\",\n        timestamp: new Date(data.timestamp || Date.now()),\n        richContent: data.richContent,\n      };\n\n      setMessages((prev) => [...prev, botMessage]);\n    } catch (error: any) {\n      console.error(\"Error sending message:\", error);\n      if (debug) {\n        console.error(\"Full error details:\", {\n          message: error.message,\n          stack: error.stack,\n          sessionId: currentSessionId,\n          config: getDialogflowConfig(),\n        });\n      }\n      const errorMessage: Message = {\n        id: (Date.now() + 1).toString(),\n        text: debug\n          ? `Error: ${error.message || 'Failed to send message. Please check your Dialogflow configuration.'}`\n          : error.message?.includes(\"Failed to fetch\") || error.message?.includes(\"CORS\")\n          ? \"Unable to connect to Dialogflow. Please check your configuration and network.\"\n          : \"Sorry, I'm having trouble processing your message. Please try again.\",\n        sender: \"bot\",\n        timestamp: new Date(),\n      };\n      setMessages((prev) => [...prev, errorMessage]);\n    } finally {\n      setIsLoading(false);\n    }\n  };\n\n  const handleSubmit = (e: React.FormEvent) => {\n    e.preventDefault();\n    sendMessage(inputValue);\n  };\n\n  // Handle input change - send typing indicators (only in HUMAN mode)\n  const handleInputChange = (e: React.ChangeEvent<HTMLInputElement>) => {\n    const value = e.target.value;\n    setInputValue(value);\n\n    // Only send typing indicators in HUMAN mode with WebSocket connected\n    if (currentMode === \"HUMAN\" && wsConnected) {\n      // Send typing_start\n      chatServiceRef.current.sendTypingIndicator(\"typing_start\");\n\n      // Clear existing timeout\n      if (typingTimeoutRef.current) {\n        clearTimeout(typingTimeoutRef.current);\n      }\n\n      // Send typing_stop after 2 seconds of inactivity\n      typingTimeoutRef.current = setTimeout(() => {\n        chatServiceRef.current.sendTypingIndicator(\"typing_stop\");\n        typingTimeoutRef.current = null;\n      }, 2000);\n    }\n  };\n\n  // Cleanup typing timeouts on unmount\n  useEffect(() => {\n    return () => {\n      if (typingTimeoutRef.current) {\n        clearTimeout(typingTimeoutRef.current);\n      }\n      if (agentTypingTimeoutRef.current) {\n        clearTimeout(agentTypingTimeoutRef.current);\n      }\n    };\n  }, []);\n\n  const openChat = async () => {\n    setIsOpen(true);\n    setShowWelcomePopup(false);\n\n    // Create session when chat opens if it doesn't exist\n    if (!sessionId) {\n      await createSession();\n    }\n    // Note: Dialogflow maintains conversation history internally through the session\n  };\n\n  const closeChat = () => {\n    setIsOpen(false);\n    // Disconnect WebSocket when closing chat\n    if (currentMode === \"HUMAN\") {\n      chatServiceRef.current.disconnectWebSocket();\n    }\n  };\n\n  // Check if message is a handoff message\n  const isHandoffMessage = (text: string): boolean => {\n    return (\n      text.includes(\"👤\") ||\n      text.includes(\"being connected\") ||\n      text.includes(\"live support agent\") ||\n      text.includes(\"transfer your conversation\") ||\n      text.includes(\"✅\") ||\n      text.includes(\"🔄\")\n    );\n  };\n\n  // Cleanup WebSocket on unmount\n  useEffect(() => {\n    return () => {\n      chatServiceRef.current.disconnectWebSocket();\n    };\n  }, []);\n\n  return (\n    <>\n      {/* Welcome Popup */}\n      {showWelcomePopup && !isOpen && (\n        <div className=\"custom-welcome-popup\" onClick={openChat}>\n          <div className=\"custom-welcome-header\">\n            <div className=\"custom-welcome-title\">{welcomeTitle}</div>\n            <button\n              className=\"custom-close-popup\"\n              onClick={(e) => {\n                e.stopPropagation();\n                setShowWelcomePopup(false);\n              }}\n            >\n              ×\n            </button>\n          </div>\n          <div className=\"custom-welcome-message\">\n            {welcomeMessage}\n          </div>\n          <div className=\"custom-welcome-cta\">{welcomeCta}</div>\n        </div>\n      )}\n\n      {/* Chat Toggle Button */}\n      {!isOpen && (\n        <button\n          className=\"custom-chat-toggle-btn\"\n          onClick={openChat}\n          aria-label=\"Open chat\"\n        >\n          <svg\n            width=\"24\"\n            height=\"24\"\n            viewBox=\"0 0 24 24\"\n            fill=\"none\"\n            stroke=\"currentColor\"\n            strokeWidth=\"2\"\n            strokeLinecap=\"round\"\n            strokeLinejoin=\"round\"\n          >\n            <path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"></path>\n          </svg>\n        </button>\n      )}\n\n      {/* Chat Window */}\n      {isOpen && (\n        <div className=\"custom-chat-window\">\n          <div className=\"custom-chat-header\">\n            <div className=\"custom-chat-header-content\">\n              <div className=\"custom-chat-title\">{title}</div>\n              <div className=\"custom-chat-subtitle\">\n                {subtitle}\n                {currentMode === \"HUMAN\" && (\n                  <span className=\"custom-mode-indicator\">\n                    {\" \"}\n                    • {wsConnected ? \"🟢 Connected\" : \"🟡 Connecting...\"}\n                  </span>\n                )}\n              </div>\n              {currentMode === \"HUMAN\" && (\n                <>\n                  <div className=\"custom-mode-badge\">Human Support Mode</div>\n                  <div className=\"custom-agent-info\">\n                    <span className=\"custom-agent-label\">Agent:</span>\n                    <span className=\"custom-agent-name\">{currentAgent.name}</span>\n                  </div>\n                </>\n              )}\n              {currentMode === \"BOT\" && (\n                <div className=\"custom-mode-badge\">Bot Mode</div>\n              )}\n            </div>\n            <button\n              className=\"custom-chat-close-btn\"\n              onClick={closeChat}\n              aria-label=\"Close chat\"\n            >\n              ×\n            </button>\n          </div>\n\n          <div className=\"custom-chat-messages\">\n            {isInitializing && messages.length === 0 && (\n              <div className=\"custom-chat-empty\">\n                <div className=\"custom-typing-indicator\">\n                  <span></span>\n                  <span></span>\n                  <span></span>\n                </div>\n                <p>Initializing chat...</p>\n              </div>\n            )}\n            {!isInitializing && messages.length === 0 && (\n              <div className=\"custom-chat-empty\">\n                <div className=\"custom-chat-empty-icon\">👋</div>\n                <p>{emptyStateMessage}</p>\n              </div>\n            )}\n            {messages.map((message) => (\n              <div\n                key={message.id}\n                className={`custom-message custom-message-${message.sender} ${\n                  isHandoffMessage(message.text) ? \"custom-handoff-message\" : \"\"\n                }`}\n              >\n                <div \n                  className={`custom-message-content ${\n                    isHandoffMessage(message.text) ? \"custom-handoff-content\" : \"\"\n                  }`}\n                  dangerouslySetInnerHTML={{ \n                    __html: linkifyText(message.text).replace(/\\n/g, \"<br>\") \n                  }}\n                />\n                {(() => {\n                  // Debug: Log rich content structure\n                  if (debug && message.richContent) {\n                    console.log('Rendering message with richContent:', message.richContent);\n                    console.log('richContent type:', typeof message.richContent);\n                    console.log('richContent is array:', Array.isArray(message.richContent));\n                    console.log('richContent length:', message.richContent?.length);\n                  }\n                  \n                  // Check if richContent exists and has data\n                  if (message.richContent && Array.isArray(message.richContent) && message.richContent.length > 0) {\n                    return (\n                      <div className=\"custom-chips-container\">\n                        {message.richContent.map((contentGroup, groupIndex) => {\n                          if (debug) {\n                            console.log(`Processing contentGroup ${groupIndex}:`, contentGroup);\n                          }\n                          if (!Array.isArray(contentGroup)) {\n                            // Handle case where contentGroup is not an array (single RichContent object)\n                            const content = contentGroup as RichContent;\n                            if (content && content.type === \"chips\" && content.options) {\n                              return (\n                                <div key={groupIndex} className=\"custom-chips-group\">\n                                  {content.options.map((chip: ChipOption, chipIndex: number) => (\n                                    <button\n                                      key={chipIndex}\n                                      className=\"custom-chip-button\"\n                                      onClick={() => {\n                                        const userMessage: Message = {\n                                          id: Date.now().toString(),\n                                          text: chip.text,\n                                          sender: \"user\",\n                                          timestamp: new Date(),\n                                        };\n                                        setMessages((prev) => [...prev, userMessage]);\n                                        // Send the chip text instead of payload for better intent matching\n                                        // Dialogflow will match the text to the intent\n                                        sendMessage(chip.text, chip.text, true);\n                                      }}\n                                      type=\"button\"\n                                    >\n                                      {chip.text}\n                                    </button>\n                                  ))}\n                                </div>\n                              );\n                            }\n                            return null;\n                          }\n                          return contentGroup.map((content: RichContent, contentIndex: number) => {\n                            if (debug) {\n                              console.log(`Processing content ${groupIndex}-${contentIndex}:`, content);\n                            }\n                            if (content && content.type === \"chips\" && content.options) {\n                              return (\n                                <div key={`${groupIndex}-${contentIndex}`} className=\"custom-chips-group\">\n                                  {content.options.map((chip: ChipOption, chipIndex: number) => (\n                                    <button\n                                      key={chipIndex}\n                                      className=\"custom-chip-button\"\n                                      onClick={() => {\n                                        const userMessage: Message = {\n                                          id: Date.now().toString(),\n                                          text: chip.text,\n                                          sender: \"user\",\n                                          timestamp: new Date(),\n                                        };\n                                        setMessages((prev) => [...prev, userMessage]);\n                                        // Send the chip text instead of payload for better intent matching\n                                        sendMessage(chip.text, chip.text, true);\n                                      }}\n                                      type=\"button\"\n                                    >\n                                      {chip.text}\n                                    </button>\n                                  ))}\n                                </div>\n                              );\n                            }\n                            return null;\n                          });\n                        })}\n                      </div>\n                    );\n                  }\n                  return null;\n                })()}\n                <div className=\"custom-message-time\">\n                  {message.timestamp.toLocaleTimeString([], {\n                    hour: \"2-digit\",\n                    minute: \"2-digit\",\n                  })}\n                </div>\n              </div>\n            ))}\n            {isLoading && (\n              <div className=\"custom-message custom-message-bot\">\n                <div className=\"custom-typing-indicator\">\n                  <span></span>\n                  <span></span>\n                  <span></span>\n                </div>\n              </div>\n            )}\n            {isConnectingToAgent && (\n              <div className=\"custom-message custom-message-bot\">\n                <div className=\"custom-typing-indicator\">\n                  <span></span>\n                  <span></span>\n                  <span></span>\n                </div>\n                <div className=\"custom-message-content\">\n                  Connecting to agent...\n                </div>\n              </div>\n            )}\n            {/* Agent Typing Indicator */}\n            {currentMode === \"HUMAN\" && agentTyping && (\n              <div className=\"custom-agent-typing-indicator\">\n                <span className=\"custom-typing-dots\">\n                  <span></span>\n                  <span></span>\n                  <span></span>\n                </span>\n                <span className=\"custom-typing-text\">Agent is typing...</span>\n              </div>\n            )}\n            <div ref={messagesEndRef} />\n          </div>\n\n          <form className=\"custom-chat-input-form\" onSubmit={handleSubmit}>\n            <input\n              type=\"text\"\n              className=\"custom-chat-input\"\n              value={inputValue}\n              onChange={handleInputChange}\n              placeholder={inputPlaceholder}\n              disabled={isLoading || isInitializing || isStartingNewChat}\n            />\n            <button\n              type=\"submit\"\n              className=\"custom-chat-send-btn\"\n              disabled={!inputValue.trim() || isLoading || isInitializing || isStartingNewChat}\n            >\n              <svg\n                width=\"20\"\n                height=\"20\"\n                viewBox=\"0 0 24 24\"\n                fill=\"none\"\n                stroke=\"currentColor\"\n                strokeWidth=\"2\"\n                strokeLinecap=\"round\"\n                strokeLinejoin=\"round\"\n              >\n                <line x1=\"22\" y1=\"2\" x2=\"11\" y2=\"13\"></line>\n                <polygon points=\"22 2 15 22 11 13 2 9 22 2\"></polygon>\n              </svg>\n            </button>\n          </form>\n        </div>\n      )}\n    </>\n  );\n} 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package/dist/core/stateManager.cjs.js

@@ -1,2 +1,2 @@
-"use strict";Object.defineProperty(exports,Symbol.toStringTag,{value:"Module"});const e=require("../services/dialogflowClient.cjs.js"),t=require("../services/chatService.cjs.js"),s=require("../utils/ssr.cjs.js");exports.WidgetStateManager=class{constructor(e){this.listeners=new Set,this.chatMode="ai",this.chatId=null,this.supportSessionId=null,this.chatService=null,this.collectingUserInfo=!1,this.userInfoStep=null,this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="",this.wsConnected=!1,this.agentTyping=!1,this.currentAgent={name:"Agent"},this.isConnectingToAgent=!1,this.agentAccepted=!1,this.chatResolved=!1,this.historyLoaded=null,this.typingTimeout=null,this.agentTypingTimeout=null,this.config=e,this.state={isOpen:!1,showWelcomePopup:!1,messages:[],inputValue:"",isLoading:!1,error:null,sessionId:null,chatMode:"ai"},this.chatService=t.createChatService({baseUrl:this.config.backendBaseUrl||"http://localhost:8012",wsUrl:this.config.backendWsUrl||"ws://localhost:8012",debug:this.config.debug||!1});const i=s.safeLocalStorage(),a=i.getItem("blockspark_chat_mode");a&&(this.chatMode="HUMAN"===a?"human":"ai",this.state.chatMode=this.chatMode),this.chatId=i.getItem("blockspark_chat_id"),this.supportSessionId=i.getItem("blockspark_session_id")}subscribe(e){return this.listeners.add(e),()=>{this.listeners.delete(e)}}getState(){return{...this.state}}setState(e){this.state={...this.state,...e},this.listeners.forEach(e=>e(this.getState()))}updateConfig(e){this.config={...this.config,...e}}async openChat(){if(this.setState({isOpen:!0}),this.state.showWelcomePopup&&this.setState({showWelcomePopup:!1}),"ai"===this.state.chatMode&&!this.state.sessionId&&this.config.dfProjectId&&this.config.dfAgentId)try{this.setState({isLoading:!0});const t={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"},s=await e.createDialogflowSession(t);if(this.setState({sessionId:s.session_id,isLoading:!1}),s.message){const e={id:`welcome-${Date.now()}`,text:s.message,sender:"bot",timestamp:new Date,richContent:s.richContent};this.setState({messages:[e]})}}catch(t){this.setState({isLoading:!1,error:t.message||"Failed to initialize chat"});const e={id:`fallback-${Date.now()}`,text:this.config.fallbackWelcomeMessage||"Hello! How can I help you today?",sender:"bot",timestamp:new Date};this.setState({messages:[e]})}}closeChat(){this.setState({isOpen:!1})}closeWelcomePopup(){this.setState({showWelcomePopup:!1})}toggleChat(){const e=!this.state.isOpen;this.setState({isOpen:e}),e&&this.state.showWelcomePopup&&this.setState({showWelcomePopup:!1})}setInputValue(e){this.setState({inputValue:e})}clearError(){this.setState({error:null})}async sendMessage(e,s=!1){if(e.trim()&&!this.state.isLoading){if(this.collectingUserInfo){const t={id:`user-${Date.now()}`,text:e.trim(),sender:"user",timestamp:new Date};return this.setState({messages:[...this.state.messages,t],inputValue:"",isLoading:!1,error:null}),void(await this.handleUserInfoCollection(e))}if(s)this.setState({inputValue:"",isLoading:!0,error:null});else{const t={id:`user-${Date.now()}`,text:e.trim(),sender:"user",timestamp:new Date};this.setState({messages:[...this.state.messages,t],inputValue:"",isLoading:!0,error:null})}try{"human"===this.state.chatMode?await this.sendHumanMessage(e):await this.sendAIMessage(e)}catch(i){if(i instanceof t.ChatResolvedError||"ChatResolvedError"===i?.name||"chat_resolved"===i?.message)return void this.enterResolvedState(this.chatId);const e={id:`error-${Date.now()}`,text:this.config.debug?`Error: ${i.message||"Failed to send message"}`:i.message?.includes("CORS")||i.message?.includes("Failed to fetch")?"Unable to connect to Dialogflow. Please check your configuration and network.":"Sorry, I'm having trouble processing your message. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e],error:i.message||"Failed to send message",isLoading:!1})}}}async sendAIMessage(t){if(!this.config.dfProjectId||!this.config.dfAgentId)throw new Error("Dialogflow configuration is missing");const s={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"};if(!this.state.sessionId){const t=await e.createDialogflowSession(s);this.setState({sessionId:t.session_id})}this.config.debug;const i=await e.sendDialogflowMessage(t,this.state.sessionId,s);if(this.config.debug,!0===i.handoff){const e={id:`bot-${Date.now()}`,text:i.response||this.config.fallbackWelcomeMessage||"No response",sender:"bot",timestamp:new Date,richContent:i.richContent};return this.setState({messages:[...this.state.messages,e],isLoading:!1}),void this.startUserInfoCollection()}const a={id:`bot-${Date.now()}`,text:i.response||this.config.fallbackWelcomeMessage||"No response",sender:"bot",timestamp:new Date,richContent:i.richContent};this.setState({messages:[...this.state.messages,a],isLoading:!1})}async sendHumanMessage(e){if(!this.chatId||!this.supportSessionId){const e={id:`error-${Date.now()}`,text:"Chat session not initialized. Please try again.",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],isLoading:!1})}if(!this.chatService)throw new Error("Chat service not initialized");this.chatService.sendTypingIndicator("typing_stop"),this.typingTimeout&&(clearTimeout(this.typingTimeout),this.typingTimeout=null);try{this.chatService.sendMessageViaWebSocket(e.trim())||await this.chatService.sendMessageToAgent(this.chatId,this.supportSessionId,e.trim()),this.setState({isLoading:!1})}catch(i){if(i instanceof t.ChatResolvedError||"ChatResolvedError"===i?.name||"chat_resolved"===i?.message)return void this.enterResolvedState(this.chatId);if(!(i.message?.includes("Chat not found")||i.message?.includes("unauthorized")||i.message?.includes("401")||i.message?.includes("404")))throw i;{this.config.debug,this.chatId=null,this.supportSessionId=null;const i=s.safeLocalStorage();i.removeItem("blockspark_chat_id"),i.removeItem("blockspark_session_id");try{const t=await this.chatService.startSupportChat(this.state.sessionId||null,null,null,null);this.chatId=t.chat_id,this.supportSessionId=t.session_id;const i=s.safeLocalStorage();return i.setItem("blockspark_chat_id",this.chatId),i.setItem("blockspark_session_id",this.supportSessionId),this.chatId&&this.supportSessionId&&await this.chatService.sendMessageToAgent(this.chatId,this.supportSessionId,e.trim()),void this.setState({isLoading:!1})}catch(a){if(a instanceof t.ChatResolvedError||"chat_resolved"===a?.message)return void this.enterResolvedState(this.chatId);throw a}}}}switchToHumanMode(){this.chatMode="human",this.setState({chatMode:"human"}),s.safeLocalStorage().setItem("blockspark_chat_mode","HUMAN")}switchToBotMode(){this.chatMode="ai",this.setState({chatMode:"ai"}),s.safeLocalStorage().setItem("blockspark_chat_mode","BOT")}initializeWelcomePopup(){if(!1!==this.config.showWelcomePopup){const e=this.config.welcomePopupDelay||1500;setTimeout(()=>{this.state.isOpen||this.setState({showWelcomePopup:!0})},e)}}startUserInfoCollection(){this.collectingUserInfo=!0,this.userInfoStep="name",this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="";const e={id:`handoff-${Date.now()}`,text:"👤 You're being connected to a live support agent. Please wait while we transfer your conversation...",sender:"bot",timestamp:new Date},t={id:`prompt-${Date.now()}`,text:"To connect you with a human agent, I'll need some information.\n\nPlease provide your name:",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e,t]})}async handleUserInfoCollection(e){if("name"===this.userInfoStep){const t=e.trim();this.collectedUserName=t,this.userInfoStep="email";const s={id:`prompt-${Date.now()}`,text:"✅ Thank you! Now please provide your email address:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,s],inputValue:""})}if("email"===this.userInfoStep){const t=e.trim();if(!/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(t)){const e={id:`prompt-${Date.now()}`,text:"Please provide a valid email address:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],inputValue:""})}this.collectedUserEmail=t,this.userInfoStep="mobile";const s={id:`prompt-${Date.now()}`,text:"✅ Thank you! Now please provide your mobile number:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,s],inputValue:""})}if("mobile"===this.userInfoStep){const t=e.trim();if(!/^[\+]?[(]?[0-9]{1,4}[)]?[-\s\.]?[(]?[0-9]{1,4}[)]?[-\s\.]?[0-9]{1,9}$/.test(t)||t.length<10){const e={id:`prompt-${Date.now()}`,text:"Please provide a valid mobile number (e.g., +1234567890):",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],inputValue:""})}this.collectedUserMobile=t,this.collectingUserInfo=!1,this.userInfoStep=null,await this.handleHandoff(this.collectedUserName,this.collectedUserEmail,t),this.setState({inputValue:""})}}async handleHandoff(e,t,i){if(!this.chatService)throw new Error("Chat service not initialized");try{this.isConnectingToAgent=!0;const n=this.state.sessionId,o=await this.chatService.ensureChatInitialized(this.chatId,this.supportSessionId,n||null,e||null,t||null,i||null);if(!o||!o.chat_id)throw new Error("Failed to initialize chat session");const c=o.chat_id,h=o.session_id;if(c!==this.chatId){this.chatId=c,this.supportSessionId=h;const e=s.safeLocalStorage();e.setItem("blockspark_chat_id",this.chatId),e.setItem("blockspark_session_id",this.supportSessionId),this.config.debug}try{await this.chatService.requestHandoff(c,h,"Customer requested human agent",n||null,e||null,t||null,i||null),this.config.debug}catch(a){if(!(a.message?.includes("Invalid chat_id")||a.message?.includes("Chat not found")||a.message?.includes("unauthorized")||a.message?.includes("400")||a.message?.includes("401")||a.message?.includes("404")||a.message?.includes("expired")))throw a;{this.config.debug,this.chatId=null,this.supportSessionId=null;const a=s.safeLocalStorage();a.removeItem("blockspark_chat_id"),a.removeItem("blockspark_session_id");const o=await this.chatService.startSupportChat(n||null,e||null,t||null,i||null);if(!o||!o.chat_id)throw new Error("Failed to re-initialize chat session");this.chatId=o.chat_id,this.supportSessionId=o.session_id;const c=s.safeLocalStorage();c.setItem("blockspark_chat_id",this.chatId),c.setItem("blockspark_session_id",this.supportSessionId),await this.chatService.requestHandoff(this.chatId,this.supportSessionId,"Customer requested human agent",n||null,e||null,t||null,i||null),this.config.debug}}this.switchToHumanMode(),this.chatResolved=!1,this.agentAccepted=!1;const r={id:`connecting-${Date.now()}`,text:"Connecting you to a human agent...",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,r]}),c&&h&&this.chatService.connectWebSocket(c,h,e=>{this.handleWebSocketMessage(e)},e=>{this.wsConnected=e}),this.isConnectingToAgent=!1}catch(n){const e={id:`error-${Date.now()}`,text:this.config.debug?`Handoff error: ${n.message}`:"Failed to connect to agent. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e]}),this.isConnectingToAgent=!1}}handleWebSocketMessage(e){switch(e.type){case"message":if(e.content&&("agent"===e.sender_type||!e.sender_type)){const t={id:e.id||`agent-${Date.now()}`,text:e.content,sender:"agent",timestamp:new Date(e.timestamp||Date.now())};new Set(this.state.messages.map(e=>e.id)).has(t.id)||this.setState({messages:[...this.state.messages,t]}),this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null)}break;case"typing_start":"agent"===e.sender_type&&(this.agentTyping=!0,this.agentTypingTimeout&&clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=setTimeout(()=>{this.agentTyping=!1},3e3));break;case"typing_stop":"agent"===e.sender_type&&(this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null));break;case"agent_changed":if(e.to_agent){this.currentAgent={id:e.to_agent_id,name:e.to_agent};const t={id:`system-${Date.now()}`,text:e.from_agent?`Chat has been transferred from ${e.from_agent} to ${e.to_agent}`:`Chat has been transferred to ${e.to_agent}`,sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,t]})}break;case"agent_accepted":this.agentAccepted=!0,this.isConnectingToAgent=!1;const t={id:e.id||`agent-accepted-${Date.now()}`,text:"You can chat now, the agent has accepted your request.",sender:"bot",timestamp:e.timestamp?new Date(e.timestamp):new Date};new Set(this.state.messages.map(e=>e.id)).has(t.id)||this.setState({messages:[...this.state.messages,t]}),e.to_agent&&(this.currentAgent={name:e.to_agent,id:e.to_agent_id});break;case"chat_resolved":case"chat_ended":this.enterResolvedState(e.chat_id||null);break;case"chat_info":"active"===e.status?(this.isConnectingToAgent=!1,this.agentAccepted=!0):"resolved"!==e.status&&"ended"!==e.status||this.enterResolvedState(e.chat_id||null),e.agent_id&&(this.currentAgent={...this.currentAgent,id:e.agent_id});break;case"error":const s={id:`error-${Date.now()}`,text:e.error||"An error occurred. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,s]})}}enterResolvedState(t){this.chatResolved=!0,this.isConnectingToAgent=!1,this.agentAccepted=!1,this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null),this.chatService&&this.chatService.disconnectWebSocket(),this.chatId=null,this.supportSessionId=null;const i=s.safeLocalStorage();i.removeItem("blockspark_chat_id"),i.removeItem("blockspark_session_id");const a={id:`resolved-${Date.now()}`,text:"Thank you for contacting us!",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,a]}),setTimeout(async()=>{if(this.switchToBotMode(),this.chatResolved=!1,this.setState({messages:[],sessionId:null}),this.collectingUserInfo=!1,this.userInfoStep=null,this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="",this.config.dfProjectId&&this.config.dfAgentId&&this.state.isOpen)try{this.setState({isLoading:!0});const t={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"},s=await e.createDialogflowSession(t);if(this.setState({sessionId:s.session_id,isLoading:!1}),s.message){const e={id:`welcome-${Date.now()}`,text:s.message,sender:"bot",timestamp:new Date,richContent:s.richContent};this.setState({messages:[e]})}}catch(t){this.setState({isLoading:!1,error:t.message||"Failed to initialize chat"});const e={id:`fallback-${Date.now()}`,text:this.config.fallbackWelcomeMessage||"Hello! How can I help you today?",sender:"bot",timestamp:new Date};this.setState({messages:[e]})}},2e3)}async loadMessageHistory(e=!1){if(this.chatService&&this.chatId&&this.supportSessionId)try{if(this.chatId&&this.supportSessionId){const t=(await this.chatService.loadMessageHistory(this.chatId,this.supportSessionId)).map(e=>({id:e.id||`history-${Date.now()}-${Math.random()}`,text:e.content,sender:"agent"===e.sender_type?"agent":"user",timestamp:new Date(e.timestamp)}));if(e){const e=new Set(this.state.messages.map(e=>e.id)),s=t.filter(t=>!e.has(t.id)),i=[...this.state.messages,...s].sort((e,t)=>e.timestamp.getTime()-t.timestamp.getTime());this.setState({messages:i})}else this.setState({messages:t})}}catch(t){if(this.config.debug){const e={id:`error-${Date.now()}`,text:`Failed to load chat history: ${t.message}`,sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e]})}}}getAdditionalState(){return{wsConnected:this.wsConnected,agentTyping:this.agentTyping,currentAgent:this.currentAgent,isConnectingToAgent:this.isConnectingToAgent,agentAccepted:this.agentAccepted,chatResolved:this.chatResolved}}destroy(){this.typingTimeout&&clearTimeout(this.typingTimeout),this.agentTypingTimeout&&clearTimeout(this.agentTypingTimeout),this.chatService&&this.chatService.disconnectWebSocket(),this.listeners.clear()}};
+"use strict";Object.defineProperty(exports,Symbol.toStringTag,{value:"Module"});const e=require("../services/dialogflowClient.cjs.js"),t=require("../services/chatService.cjs.js");exports.WidgetStateManager=class{constructor(e){if(this.listeners=new Set,this.chatMode="ai",this.chatId=null,this.supportSessionId=null,this.chatService=null,this.collectingUserInfo=!1,this.userInfoStep=null,this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="",this.wsConnected=!1,this.agentTyping=!1,this.currentAgent={name:"Agent"},this.isConnectingToAgent=!1,this.agentAccepted=!1,this.chatResolved=!1,this.historyLoaded=null,this.typingTimeout=null,this.agentTypingTimeout=null,this.config=e,this.state={isOpen:!1,showWelcomePopup:!1,messages:[],inputValue:"",isLoading:!1,error:null,sessionId:null,chatMode:"ai"},this.chatService=t.createChatService({baseUrl:this.config.backendBaseUrl||"http://localhost:8012",wsUrl:this.config.backendWsUrl||"ws://localhost:8012",debug:this.config.debug||!1}),"undefined"!=typeof window&&window.localStorage){const e=localStorage.getItem("blockspark_chat_mode");this.chatMode="HUMAN"===e?"human":"ai",this.state.chatMode=this.chatMode,this.chatId=localStorage.getItem("blockspark_chat_id"),this.supportSessionId=localStorage.getItem("blockspark_session_id")}}subscribe(e){return this.listeners.add(e),()=>{this.listeners.delete(e)}}getState(){return{...this.state}}setState(e){this.state={...this.state,...e},this.listeners.forEach(e=>e(this.getState()))}updateConfig(e){this.config={...this.config,...e}}async openChat(){if(this.setState({isOpen:!0}),this.state.showWelcomePopup&&this.setState({showWelcomePopup:!1}),"ai"===this.state.chatMode&&!this.state.sessionId&&this.config.dfProjectId&&this.config.dfAgentId)try{this.setState({isLoading:!0});const t={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"},s=await e.createDialogflowSession(t);if(this.setState({sessionId:s.session_id,isLoading:!1}),s.message){const e={id:`welcome-${Date.now()}`,text:s.message,sender:"bot",timestamp:new Date,richContent:s.richContent};this.setState({messages:[e]})}}catch(t){this.setState({isLoading:!1,error:t.message||"Failed to initialize chat"});const e={id:`fallback-${Date.now()}`,text:this.config.fallbackWelcomeMessage||"Hello! How can I help you today?",sender:"bot",timestamp:new Date};this.setState({messages:[e]})}}closeChat(){this.setState({isOpen:!1})}closeWelcomePopup(){this.setState({showWelcomePopup:!1})}toggleChat(){const e=!this.state.isOpen;this.setState({isOpen:e}),e&&this.state.showWelcomePopup&&this.setState({showWelcomePopup:!1})}setInputValue(e){this.setState({inputValue:e})}clearError(){this.setState({error:null})}async sendMessage(e,s=!1){if(e.trim()&&!this.state.isLoading){if(this.collectingUserInfo){const t={id:`user-${Date.now()}`,text:e.trim(),sender:"user",timestamp:new Date};return this.setState({messages:[...this.state.messages,t],inputValue:"",isLoading:!1,error:null}),void(await this.handleUserInfoCollection(e))}if(s)this.setState({inputValue:"",isLoading:!0,error:null});else{const t={id:`user-${Date.now()}`,text:e.trim(),sender:"user",timestamp:new Date};this.setState({messages:[...this.state.messages,t],inputValue:"",isLoading:!0,error:null})}try{"human"===this.state.chatMode?await this.sendHumanMessage(e):await this.sendAIMessage(e)}catch(i){if(i instanceof t.ChatResolvedError||"ChatResolvedError"===i?.name||"chat_resolved"===i?.message)return void this.enterResolvedState(this.chatId);const e={id:`error-${Date.now()}`,text:this.config.debug?`Error: ${i.message||"Failed to send message"}`:i.message?.includes("CORS")||i.message?.includes("Failed to fetch")?"Unable to connect to Dialogflow. Please check your configuration and network.":"Sorry, I'm having trouble processing your message. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e],error:i.message||"Failed to send message",isLoading:!1})}}}async sendAIMessage(t){if(!this.config.dfProjectId||!this.config.dfAgentId)throw new Error("Dialogflow configuration is missing");const s={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"};if(!this.state.sessionId){const t=await e.createDialogflowSession(s);this.setState({sessionId:t.session_id})}this.config.debug;const i=await e.sendDialogflowMessage(t,this.state.sessionId,s);if(this.config.debug,!0===i.handoff){const e={id:`bot-${Date.now()}`,text:i.response||this.config.fallbackWelcomeMessage||"No response",sender:"bot",timestamp:new Date,richContent:i.richContent};return this.setState({messages:[...this.state.messages,e],isLoading:!1}),void this.startUserInfoCollection()}const a={id:`bot-${Date.now()}`,text:i.response||this.config.fallbackWelcomeMessage||"No response",sender:"bot",timestamp:new Date,richContent:i.richContent};this.setState({messages:[...this.state.messages,a],isLoading:!1})}async sendHumanMessage(e){if(!this.chatId||!this.supportSessionId){const e={id:`error-${Date.now()}`,text:"Chat session not initialized. Please try again.",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],isLoading:!1})}if(!this.chatService)throw new Error("Chat service not initialized");this.chatService.sendTypingIndicator("typing_stop"),this.typingTimeout&&(clearTimeout(this.typingTimeout),this.typingTimeout=null);try{this.chatService.sendMessageViaWebSocket(e.trim())||await this.chatService.sendMessageToAgent(this.chatId,this.supportSessionId,e.trim()),this.setState({isLoading:!1})}catch(s){if(s instanceof t.ChatResolvedError||"ChatResolvedError"===s?.name||"chat_resolved"===s?.message)return void this.enterResolvedState(this.chatId);if(!(s.message?.includes("Chat not found")||s.message?.includes("unauthorized")||s.message?.includes("401")||s.message?.includes("404")))throw s;this.config.debug,this.chatId=null,this.supportSessionId=null,"undefined"!=typeof window&&window.localStorage&&(localStorage.removeItem("blockspark_chat_id"),localStorage.removeItem("blockspark_session_id"));try{const t=await this.chatService.startSupportChat(this.state.sessionId||null,null,null,null);return this.chatId=t.chat_id,this.supportSessionId=t.session_id,"undefined"!=typeof window&&window.localStorage&&(localStorage.setItem("blockspark_chat_id",this.chatId),localStorage.setItem("blockspark_session_id",this.supportSessionId)),this.chatId&&this.supportSessionId&&await this.chatService.sendMessageToAgent(this.chatId,this.supportSessionId,e.trim()),void this.setState({isLoading:!1})}catch(i){if(i instanceof t.ChatResolvedError||"chat_resolved"===i?.message)return void this.enterResolvedState(this.chatId);throw i}}}switchToHumanMode(){this.chatMode="human",this.setState({chatMode:"human"}),"undefined"!=typeof window&&window.localStorage&&localStorage.setItem("blockspark_chat_mode","HUMAN")}switchToBotMode(){this.chatMode="ai",this.setState({chatMode:"ai"}),"undefined"!=typeof window&&window.localStorage&&localStorage.setItem("blockspark_chat_mode","BOT")}initializeWelcomePopup(){if(!1!==this.config.showWelcomePopup){const e=this.config.welcomePopupDelay||1500;setTimeout(()=>{this.state.isOpen||this.setState({showWelcomePopup:!0})},e)}}startUserInfoCollection(){this.collectingUserInfo=!0,this.userInfoStep="name",this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="";const e={id:`prompt-${Date.now()}`,text:"To connect you with a human agent, I'll need some information. Please provide your name:",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e]})}async handleUserInfoCollection(e){if("name"===this.userInfoStep){const t=e.trim();this.collectedUserName=t,this.userInfoStep="email";const s={id:`prompt-${Date.now()}`,text:"Thank you! Now please provide your email address:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,s],inputValue:""})}if("email"===this.userInfoStep){const t=e.trim();if(!/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(t)){const e={id:`prompt-${Date.now()}`,text:"Please provide a valid email address:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],inputValue:""})}this.collectedUserEmail=t,this.userInfoStep="mobile";const s={id:`prompt-${Date.now()}`,text:"Thank you! Now please provide your mobile number:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,s],inputValue:""})}if("mobile"===this.userInfoStep){const t=e.trim();if(!/^[\+]?[(]?[0-9]{1,4}[)]?[-\s\.]?[(]?[0-9]{1,4}[)]?[-\s\.]?[0-9]{1,9}$/.test(t)||t.length<10){const e={id:`prompt-${Date.now()}`,text:"Please provide a valid mobile number (e.g., +1234567890):",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],inputValue:""})}this.collectedUserMobile=t,this.collectingUserInfo=!1,this.userInfoStep=null,await this.handleHandoff(this.collectedUserName,this.collectedUserEmail,t),this.setState({inputValue:""})}}async handleHandoff(e,t,s){if(!this.chatService)throw new Error("Chat service not initialized");try{this.isConnectingToAgent=!0;const a=this.state.sessionId,o=await this.chatService.ensureChatInitialized(this.chatId,this.supportSessionId,a||null,e||null,t||null,s||null);if(!o||!o.chat_id)throw new Error("Failed to initialize chat session");const n=o.chat_id,c=o.session_id;n!==this.chatId&&(this.chatId=n,this.supportSessionId=c,"undefined"!=typeof window&&window.localStorage&&(localStorage.setItem("blockspark_chat_id",this.chatId),localStorage.setItem("blockspark_session_id",this.supportSessionId)),this.config.debug);try{await this.chatService.requestHandoff(n,c,"Customer requested human agent",a||null,e||null,t||null,s||null),this.config.debug}catch(i){if(!(i.message?.includes("Invalid chat_id")||i.message?.includes("Chat not found")||i.message?.includes("unauthorized")||i.message?.includes("400")||i.message?.includes("401")||i.message?.includes("404")||i.message?.includes("expired")))throw i;{this.config.debug,this.chatId=null,this.supportSessionId=null,"undefined"!=typeof window&&window.localStorage&&(localStorage.removeItem("blockspark_chat_id"),localStorage.removeItem("blockspark_session_id"));const i=await this.chatService.startSupportChat(a||null,e||null,t||null,s||null);if(!i||!i.chat_id)throw new Error("Failed to re-initialize chat session");this.chatId=i.chat_id,this.supportSessionId=i.session_id,"undefined"!=typeof window&&window.localStorage&&(localStorage.setItem("blockspark_chat_id",this.chatId),localStorage.setItem("blockspark_session_id",this.supportSessionId)),await this.chatService.requestHandoff(this.chatId,this.supportSessionId,"Customer requested human agent",a||null,e||null,t||null,s||null),this.config.debug}}this.switchToHumanMode(),this.chatResolved=!1,this.agentAccepted=!1;const h={id:`connecting-${Date.now()}`,text:"Connecting you to a human agent...",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,h]}),n&&c&&this.chatService.connectWebSocket(n,c,e=>{this.handleWebSocketMessage(e)},e=>{this.wsConnected=e}),this.isConnectingToAgent=!1}catch(a){const e={id:`error-${Date.now()}`,text:this.config.debug?`Handoff error: ${a.message}`:"Failed to connect to agent. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e]}),this.isConnectingToAgent=!1}}handleWebSocketMessage(e){switch(e.type){case"message":if(e.content&&("agent"===e.sender_type||!e.sender_type)){const t={id:e.id||`agent-${Date.now()}`,text:e.content,sender:"agent",timestamp:new Date(e.timestamp||Date.now())};new Set(this.state.messages.map(e=>e.id)).has(t.id)||this.setState({messages:[...this.state.messages,t]}),this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null)}break;case"typing_start":"agent"===e.sender_type&&(this.agentTyping=!0,this.agentTypingTimeout&&clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=setTimeout(()=>{this.agentTyping=!1},3e3));break;case"typing_stop":"agent"===e.sender_type&&(this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null));break;case"agent_changed":if(e.to_agent){this.currentAgent={id:e.to_agent_id,name:e.to_agent};const t={id:`system-${Date.now()}`,text:e.from_agent?`Chat has been transferred from ${e.from_agent} to ${e.to_agent}`:`Chat has been transferred to ${e.to_agent}`,sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,t]})}break;case"agent_accepted":this.agentAccepted=!0,this.isConnectingToAgent=!1;const t={id:e.id||`agent-accepted-${Date.now()}`,text:"You can chat now, the agent has accepted your request.",sender:"bot",timestamp:e.timestamp?new Date(e.timestamp):new Date};new Set(this.state.messages.map(e=>e.id)).has(t.id)||this.setState({messages:[...this.state.messages,t]}),e.to_agent&&(this.currentAgent={name:e.to_agent,id:e.to_agent_id});break;case"chat_resolved":case"chat_ended":this.enterResolvedState(e.chat_id||null);break;case"chat_info":"active"===e.status?(this.isConnectingToAgent=!1,this.agentAccepted=!0):"resolved"!==e.status&&"ended"!==e.status||this.enterResolvedState(e.chat_id||null),e.agent_id&&(this.currentAgent={...this.currentAgent,id:e.agent_id});break;case"error":const s={id:`error-${Date.now()}`,text:e.error||"An error occurred. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,s]})}}enterResolvedState(t){this.chatResolved=!0,this.isConnectingToAgent=!1,this.agentAccepted=!1,this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null),this.chatService&&this.chatService.disconnectWebSocket(),this.chatId=null,this.supportSessionId=null,"undefined"!=typeof window&&window.localStorage&&(localStorage.removeItem("blockspark_chat_id"),localStorage.removeItem("blockspark_session_id"));const s={id:`resolved-${Date.now()}`,text:"Thank you for contacting us!",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,s]}),setTimeout(async()=>{if(this.switchToBotMode(),this.chatResolved=!1,this.setState({messages:[],sessionId:null}),this.collectingUserInfo=!1,this.userInfoStep=null,this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="",this.config.dfProjectId&&this.config.dfAgentId&&this.state.isOpen)try{this.setState({isLoading:!0});const t={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"},s=await e.createDialogflowSession(t);if(this.setState({sessionId:s.session_id,isLoading:!1}),s.message){const e={id:`welcome-${Date.now()}`,text:s.message,sender:"bot",timestamp:new Date,richContent:s.richContent};this.setState({messages:[e]})}}catch(t){this.setState({isLoading:!1,error:t.message||"Failed to initialize chat"});const e={id:`fallback-${Date.now()}`,text:this.config.fallbackWelcomeMessage||"Hello! How can I help you today?",sender:"bot",timestamp:new Date};this.setState({messages:[e]})}},2e3)}async loadMessageHistory(e=!1){if(this.chatService&&this.chatId&&this.supportSessionId)try{if(this.chatId&&this.supportSessionId){const t=(await this.chatService.loadMessageHistory(this.chatId,this.supportSessionId)).map(e=>({id:e.id||`history-${Date.now()}-${Math.random()}`,text:e.content,sender:"agent"===e.sender_type?"agent":"user",timestamp:new Date(e.timestamp)}));if(e){const e=new Set(this.state.messages.map(e=>e.id)),s=t.filter(t=>!e.has(t.id)),i=[...this.state.messages,...s].sort((e,t)=>e.timestamp.getTime()-t.timestamp.getTime());this.setState({messages:i})}else this.setState({messages:t})}}catch(t){if(this.config.debug){const e={id:`error-${Date.now()}`,text:`Failed to load chat history: ${t.message}`,sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e]})}}}getAdditionalState(){return{wsConnected:this.wsConnected,agentTyping:this.agentTyping,currentAgent:this.currentAgent,isConnectingToAgent:this.isConnectingToAgent,agentAccepted:this.agentAccepted,chatResolved:this.chatResolved}}destroy(){this.typingTimeout&&clearTimeout(this.typingTimeout),this.agentTypingTimeout&&clearTimeout(this.agentTypingTimeout),this.chatService&&this.chatService.disconnectWebSocket(),this.listeners.clear()}};
 //# sourceMappingURL=stateManager.cjs.js.map

package/dist/core/stateManager.cjs.js.map

@@ -1 +1 @@
-{"version":3,"file":"stateManager.cjs.js","sources":["../../src/core/stateManager.ts"],"sourcesContent":["/**\n * State Manager - Framework Agnostic\n * Manages widget state independently of framework\n */\n\nimport type { WidgetState, WidgetConfig, ChatMessage } from './types';\nimport {\n  createDialogflowSession,\n  sendDialogflowMessage,\n  type DialogflowConfig,\n} from '../services/dialogflowClient';\nimport { \n  createChatService, \n  ChatResolvedError,\n  type WebSocketMessage\n} from '../services/chatService';\nimport { safeLocalStorage } from '../utils/ssr';\n\nexport class WidgetStateManager {\n  private state: WidgetState;\n  private config: WidgetConfig;\n  private listeners: Set<(state: WidgetState) => void> = new Set();\n  private chatMode: 'ai' | 'human' = 'ai';\n  private chatId: string | null = null;\n  private supportSessionId: string | null = null;\n  private chatService: ReturnType<typeof createChatService> | null = null;\n  \n  // User info collection for handoff\n  private collectingUserInfo: boolean = false;\n  private userInfoStep: 'name' | 'email' | 'mobile' | null = null;\n  private collectedUserName: string = '';\n  private collectedUserEmail: string = '';\n  private collectedUserMobile: string = '';\n  \n  // Additional state for human support\n  private wsConnected: boolean = false;\n  private agentTyping: boolean = false;\n  private currentAgent: { name: string; id?: string } = { name: 'Agent' };\n  private isConnectingToAgent: boolean = false;\n  private agentAccepted: boolean = false;\n  private chatResolved: boolean = false;\n  private historyLoaded: string | null = null;\n  \n  // Typing timeout refs (stored as class properties since we can't use refs)\n  private typingTimeout: NodeJS.Timeout | null = null;\n  private agentTypingTimeout: NodeJS.Timeout | null = null;\n\n  constructor(config: WidgetConfig) {\n    this.config = config;\n    this.state = {\n      isOpen: false,\n      showWelcomePopup: false,\n      messages: [],\n      inputValue: '',\n      isLoading: false,\n      error: null,\n      sessionId: null,\n      chatMode: 'ai',\n    };\n    \n    // Initialize ChatService\n    this.chatService = createChatService({\n      baseUrl: this.config.backendBaseUrl || 'http://localhost:8012',\n      wsUrl: this.config.backendWsUrl || 'ws://localhost:8012',\n      debug: this.config.debug || false,\n    });\n    \n    // Load chat mode and chat IDs from localStorage if available (SSR-safe)\n    const storage = safeLocalStorage();\n    const savedMode = storage.getItem('blockspark_chat_mode');\n    if (savedMode) {\n      this.chatMode = savedMode === 'HUMAN' ? 'human' : 'ai';\n      this.state.chatMode = this.chatMode;\n    }\n    \n    this.chatId = storage.getItem('blockspark_chat_id');\n    this.supportSessionId = storage.getItem('blockspark_session_id');\n  }\n\n  /**\n   * Subscribe to state changes\n   */\n  subscribe(listener: (state: WidgetState) => void): () => void {\n    this.listeners.add(listener);\n    return () => {\n      this.listeners.delete(listener);\n    };\n  }\n\n  /**\n   * Get current state\n   */\n  getState(): WidgetState {\n    return { ...this.state };\n  }\n\n  /**\n   * Update state and notify listeners\n   */\n  private setState(updates: Partial<WidgetState>): void {\n    this.state = { ...this.state, ...updates };\n    this.listeners.forEach(listener => listener(this.getState()));\n  }\n\n  /**\n   * Update configuration\n   */\n  updateConfig(config: Partial<WidgetConfig>): void {\n    this.config = { ...this.config, ...config };\n  }\n\n  /**\n   * Open chat\n   */\n  async openChat(): Promise<void> {\n    this.setState({ isOpen: true });\n    if (this.state.showWelcomePopup) {\n      this.setState({ showWelcomePopup: false });\n    }\n    \n    // Initialize Dialogflow session when chat opens (if in AI mode and no session exists)\n    if (this.state.chatMode === 'ai' && !this.state.sessionId && this.config.dfProjectId && this.config.dfAgentId) {\n      try {\n        this.setState({ isLoading: true });\n        const dialogflowConfig: DialogflowConfig = {\n          dfProjectId: this.config.dfProjectId,\n          dfLocation: this.config.dfLocation || 'us-central1',\n          dfAgentId: this.config.dfAgentId,\n          serviceAccountKey: this.config.serviceAccountKey,\n          accessToken: this.config.accessToken,\n          languageCode: this.config.languageCode || 'en',\n        };\n        \n        const session = await createDialogflowSession(dialogflowConfig);\n        this.setState({ \n          sessionId: session.session_id,\n          isLoading: false,\n        });\n        \n        // Add welcome message from Dialogflow if available\n        if (session.message) {\n          const welcomeMessage: ChatMessage = {\n            id: `welcome-${Date.now()}`,\n            text: session.message,\n            sender: 'bot',\n            timestamp: new Date(),\n            richContent: session.richContent,\n          };\n          this.setState({\n            messages: [welcomeMessage],\n          });\n        }\n      } catch (error: any) {\n        console.error('Error initializing Dialogflow session:', error);\n        this.setState({ \n          isLoading: false,\n          error: error.message || 'Failed to initialize chat',\n        });\n        \n        // Show fallback welcome message\n        const fallbackMessage: ChatMessage = {\n          id: `fallback-${Date.now()}`,\n          text: this.config.fallbackWelcomeMessage || 'Hello! How can I help you today?',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [fallbackMessage],\n        });\n      }\n    }\n  }\n\n  /**\n   * Close chat\n   */\n  closeChat(): void {\n    this.setState({ isOpen: false });\n  }\n\n  /**\n   * Close welcome popup\n   */\n  closeWelcomePopup(): void {\n    this.setState({ showWelcomePopup: false });\n  }\n\n  /**\n   * Toggle chat\n   */\n  toggleChat(): void {\n    const willBeOpen = !this.state.isOpen;\n    this.setState({ isOpen: willBeOpen });\n    if (willBeOpen && this.state.showWelcomePopup) {\n      this.setState({ showWelcomePopup: false });\n    }\n  }\n\n  /**\n   * Set input value\n   */\n  setInputValue(value: string): void {\n    this.setState({ inputValue: value });\n  }\n\n  /**\n   * Clear error\n   */\n  clearError(): void {\n    this.setState({ error: null });\n  }\n\n  /**\n   * Send message\n   */\n  async sendMessage(text: string, skipUserMessage: boolean = false): Promise<void> {\n    if (!text.trim() || this.state.isLoading) {\n      return;\n    }\n\n    // Handle user info collection for handoff\n    if (this.collectingUserInfo) {\n      // Add user message first so it appears in chat\n      const userMessage: ChatMessage = {\n        id: `user-${Date.now()}`,\n        text: text.trim(),\n        sender: 'user',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, userMessage],\n        inputValue: '',\n        isLoading: false,\n        error: null,\n      });\n      \n      // Then handle the info collection\n      await this.handleUserInfoCollection(text);\n      return;\n    }\n\n    // Add user message unless skipped (e.g., when chip button already added it)\n    if (!skipUserMessage) {\n      const userMessage: ChatMessage = {\n        id: `user-${Date.now()}`,\n        text: text.trim(),\n        sender: 'user',\n        timestamp: new Date(),\n      };\n\n      this.setState({\n        messages: [...this.state.messages, userMessage],\n        inputValue: '',\n        isLoading: true,\n        error: null,\n      });\n    } else {\n      this.setState({\n        inputValue: '',\n        isLoading: true,\n        error: null,\n      });\n    }\n\n    try {\n      if (this.state.chatMode === 'human') {\n        // Human support mode\n        await this.sendHumanMessage(text);\n      } else {\n        // AI mode (Dialogflow)\n        await this.sendAIMessage(text);\n      }\n    } catch (error: any) {\n      console.error('Error sending message:', error);\n      \n      // chat_resolved is a normal terminal condition, not an error\n      if (error instanceof ChatResolvedError || error?.name === 'ChatResolvedError' || error?.message === 'chat_resolved') {\n        this.enterResolvedState(this.chatId);\n        return;\n      }\n      \n      // Add error message to chat\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: this.config.debug \n          ? `Error: ${error.message || 'Failed to send message'}`\n          : error.message?.includes('CORS') || error.message?.includes('Failed to fetch')\n          ? 'Unable to connect to Dialogflow. Please check your configuration and network.'\n          : 'Sorry, I\\'m having trouble processing your message. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      \n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n        error: error.message || 'Failed to send message',\n        isLoading: false,\n      });\n    }\n  }\n\n  /**\n   * Send message to Dialogflow\n   */\n  private async sendAIMessage(text: string): Promise<void> {\n    if (!this.config.dfProjectId || !this.config.dfAgentId) {\n      throw new Error('Dialogflow configuration is missing');\n    }\n\n    const dialogflowConfig: DialogflowConfig = {\n      dfProjectId: this.config.dfProjectId!,\n      dfLocation: this.config.dfLocation || 'us-central1',\n      dfAgentId: this.config.dfAgentId!,\n      serviceAccountKey: this.config.serviceAccountKey,\n      accessToken: this.config.accessToken,\n      languageCode: this.config.languageCode || 'en',\n    };\n\n    // Create session if needed\n    if (!this.state.sessionId) {\n      const session = await createDialogflowSession(dialogflowConfig);\n      this.setState({ sessionId: session.session_id });\n    }\n\n    // Send message (correct parameter order: message, sessionId, config)\n    if (this.config.debug) {\n      console.log('Sending message to Dialogflow:', {\n        message: text,\n        sessionId: this.state.sessionId,\n        hasConfig: !!dialogflowConfig,\n      });\n    }\n    \n    const response = await sendDialogflowMessage(\n      text,\n      this.state.sessionId!,\n      dialogflowConfig\n    );\n\n    if (this.config.debug) {\n      console.log('Dialogflow response:', {\n        response: response.response,\n        hasRichContent: !!response.richContent,\n        richContent: response.richContent,\n      });\n    }\n\n    // Check for handoff\n    if (response.handoff === true) {\n      // Add bot response first\n      const botMessage: ChatMessage = {\n        id: `bot-${Date.now()}`,\n        text: response.response || this.config.fallbackWelcomeMessage || 'No response',\n        sender: 'bot',\n        timestamp: new Date(),\n        richContent: response.richContent,\n      };\n      this.setState({\n        messages: [...this.state.messages, botMessage],\n        isLoading: false,\n      });\n      \n      // Start collecting user info for handoff\n      this.startUserInfoCollection();\n      return;\n    }\n    \n    const botMessage: ChatMessage = {\n      id: `bot-${Date.now()}`,\n      text: response.response || this.config.fallbackWelcomeMessage || 'No response',\n      sender: 'bot',\n      timestamp: new Date(),\n      richContent: response.richContent,\n    };\n\n    this.setState({\n      messages: [...this.state.messages, botMessage],\n      isLoading: false,\n    });\n  }\n\n  /**\n   * Send message to human support\n   */\n  private async sendHumanMessage(text: string): Promise<void> {\n    if (!this.chatId || !this.supportSessionId) {\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: 'Chat session not initialized. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n        isLoading: false,\n      });\n      return;\n    }\n\n    if (!this.chatService) {\n      throw new Error('Chat service not initialized');\n    }\n\n    // Send typing_stop before sending message\n    this.chatService.sendTypingIndicator('typing_stop');\n    if (this.typingTimeout) {\n      clearTimeout(this.typingTimeout);\n      this.typingTimeout = null;\n    }\n\n    try {\n      // Try WebSocket first, fallback to REST API\n      const sentViaWs = this.chatService.sendMessageViaWebSocket(text.trim());\n      \n      if (!sentViaWs) {\n        // Fallback to REST API\n        await this.chatService.sendMessageToAgent(this.chatId, this.supportSessionId, text.trim());\n      }\n      \n      this.setState({ isLoading: false });\n    } catch (error: any) {\n      // chat_resolved is a normal terminal condition, not an error\n      if (error instanceof ChatResolvedError || error?.name === 'ChatResolvedError' || error?.message === 'chat_resolved') {\n        this.enterResolvedState(this.chatId);\n        return;\n      }\n\n      // Handle 401/404 - clear chat_id and reinitialize\n      if (error.message?.includes('Chat not found') ||\n          error.message?.includes('unauthorized') ||\n          error.message?.includes('401') ||\n          error.message?.includes('404')) {\n        if (this.config.debug) {\n          console.log('⚠️ Chat expired. Re-initializing...');\n        }\n        \n        // Clear chat_id\n        this.chatId = null;\n        this.supportSessionId = null;\n        const storage = safeLocalStorage();\n        storage.removeItem('blockspark_chat_id');\n        storage.removeItem('blockspark_session_id');\n        \n        // Try to reinitialize chat\n        try {\n          const newSession = await this.chatService.startSupportChat(\n            this.state.sessionId || null,\n            null,\n            null,\n            null\n          );\n          this.chatId = newSession.chat_id;\n          this.supportSessionId = newSession.session_id;\n          const storage1 = safeLocalStorage();\n          storage1.setItem('blockspark_chat_id', this.chatId);\n          storage1.setItem('blockspark_session_id', this.supportSessionId);\n          \n          // Retry sending message\n          if (this.chatId && this.supportSessionId) {\n            await this.chatService.sendMessageToAgent(\n              this.chatId,\n              this.supportSessionId,\n              text.trim()\n            );\n          }\n          this.setState({ isLoading: false });\n          return;\n        } catch (retryError: any) {\n          if (retryError instanceof ChatResolvedError || retryError?.message === 'chat_resolved') {\n            this.enterResolvedState(this.chatId);\n            return;\n          }\n          throw retryError;\n        }\n      } else {\n        throw error;\n      }\n    }\n  }\n\n  /**\n   * Switch to human mode\n   */\n  switchToHumanMode(): void {\n    this.chatMode = 'human';\n    this.setState({ chatMode: 'human' });\n    safeLocalStorage().setItem('blockspark_chat_mode', 'HUMAN');\n  }\n\n  /**\n   * Switch to AI mode\n   */\n  switchToBotMode(): void {\n    this.chatMode = 'ai';\n    this.setState({ chatMode: 'ai' });\n    safeLocalStorage().setItem('blockspark_chat_mode', 'BOT');\n  }\n\n  /**\n   * Initialize welcome popup\n   */\n  initializeWelcomePopup(): void {\n    if (this.config.showWelcomePopup !== false) {\n      const delay = this.config.welcomePopupDelay || 1500;\n      setTimeout(() => {\n        if (!this.state.isOpen) {\n          this.setState({ showWelcomePopup: true });\n        }\n      }, delay);\n    }\n  }\n\n  /**\n   * Start user info collection for handoff\n   */\n  private startUserInfoCollection(): void {\n    this.collectingUserInfo = true;\n    this.userInfoStep = 'name';\n    this.collectedUserName = '';\n    this.collectedUserEmail = '';\n    this.collectedUserMobile = '';\n    \n    // Add initial handoff message with better formatting\n    const handoffMessage: ChatMessage = {\n      id: `handoff-${Date.now()}`,\n      text: '👤 You\\'re being connected to a live support agent. Please wait while we transfer your conversation...',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    \n    // Ask for name\n    const namePrompt: ChatMessage = {\n      id: `prompt-${Date.now()}`,\n      text: 'To connect you with a human agent, I\\'ll need some information.\\n\\nPlease provide your name:',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    \n    this.setState({\n      messages: [...this.state.messages, handoffMessage, namePrompt],\n    });\n  }\n\n  /**\n   * Handle user info collection\n   */\n  private async handleUserInfoCollection(text: string): Promise<void> {\n    if (this.userInfoStep === 'name') {\n      // Save name and ask for email\n      const name = text.trim();\n      this.collectedUserName = name;\n      this.userInfoStep = 'email';\n      \n      // Ask for email\n      const emailPrompt: ChatMessage = {\n        id: `prompt-${Date.now()}`,\n        text: '✅ Thank you! Now please provide your email address:',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, emailPrompt],\n        inputValue: '',\n      });\n      return;\n    } else if (this.userInfoStep === 'email') {\n      // Validate email format\n      const email = text.trim();\n      const emailRegex = /^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$/;\n      \n      if (!emailRegex.test(email)) {\n        // Invalid email, ask again\n        const invalidEmailMessage: ChatMessage = {\n          id: `prompt-${Date.now()}`,\n          text: 'Please provide a valid email address:',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, invalidEmailMessage],\n          inputValue: '',\n        });\n        return;\n      }\n      \n      // Save email and ask for mobile\n      this.collectedUserEmail = email;\n      this.userInfoStep = 'mobile';\n      \n      // Ask for mobile\n      const mobilePrompt: ChatMessage = {\n        id: `prompt-${Date.now()}`,\n        text: '✅ Thank you! Now please provide your mobile number:',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, mobilePrompt],\n        inputValue: '',\n      });\n      return;\n    } else if (this.userInfoStep === 'mobile') {\n      // Validate mobile format\n      const mobile = text.trim();\n      const mobileRegex = /^[\\+]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[0-9]{1,9}$/;\n      \n      if (!mobileRegex.test(mobile) || mobile.length < 10) {\n        // Invalid mobile, ask again\n        const invalidMobileMessage: ChatMessage = {\n          id: `prompt-${Date.now()}`,\n          text: 'Please provide a valid mobile number (e.g., +1234567890):',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, invalidMobileMessage],\n          inputValue: '',\n        });\n        return;\n      }\n      \n      // Save mobile and proceed with handoff\n      this.collectedUserMobile = mobile;\n      \n      // Reset collection state\n      this.collectingUserInfo = false;\n      this.userInfoStep = null;\n      \n      // Proceed with handoff using collected info\n      await this.handleHandoff(this.collectedUserName, this.collectedUserEmail, mobile);\n      this.setState({ inputValue: '' });\n    }\n  }\n\n  /**\n   * Handle handoff from Dialogflow to human support\n   */\n  async handleHandoff(customerName?: string, customerEmail?: string, customerMobile?: string): Promise<void> {\n    if (!this.chatService) {\n      throw new Error('Chat service not initialized');\n    }\n\n    try {\n      this.isConnectingToAgent = true;\n      \n      // Get Dialogflow session ID if available\n      const dialogflowSessionId = this.state.sessionId;\n      \n      // STEP 1: Ensure chat is initialized\n      const session = await this.chatService.ensureChatInitialized(\n        this.chatId,\n        this.supportSessionId,\n        dialogflowSessionId || null,\n        customerName || null,\n        customerEmail || null,\n        customerMobile || null\n      );\n      \n      if (!session || !session.chat_id) {\n        throw new Error('Failed to initialize chat session');\n      }\n      \n      const currentChatId = session.chat_id;\n      const currentSupportSessionId = session.session_id;\n      \n      // Update state if chat was newly initialized\n      if (currentChatId !== this.chatId) {\n        this.chatId = currentChatId;\n        this.supportSessionId = currentSupportSessionId;\n        const storage = safeLocalStorage();\n        storage.setItem('blockspark_chat_id', this.chatId);\n        storage.setItem('blockspark_session_id', this.supportSessionId);\n        if (this.config.debug) {\n          console.log('✅ Chat initialized:', { chatId: currentChatId, sessionId: currentSupportSessionId });\n        }\n      }\n\n      // STEP 2: Request handoff\n      try {\n        await this.chatService.requestHandoff(\n          currentChatId,\n          currentSupportSessionId,\n          'Customer requested human agent',\n          dialogflowSessionId || null,\n          customerName || null,\n          customerEmail || null,\n          customerMobile || null\n        );\n        \n        if (this.config.debug) {\n          console.log('✅ Handoff requested successfully');\n        }\n      } catch (handoffError: any) {\n        // Handle 401/404 or \"chat not found\" - clear chat_id and retry\n        if (handoffError.message?.includes('Invalid chat_id') || \n            handoffError.message?.includes('Chat not found') ||\n            handoffError.message?.includes('unauthorized') ||\n            handoffError.message?.includes('400') ||\n            handoffError.message?.includes('401') ||\n            handoffError.message?.includes('404') ||\n            handoffError.message?.includes('expired')) {\n          if (this.config.debug) {\n            console.log('⚠️ Chat expired or not found. Re-initializing chat...');\n          }\n          \n          // Clear old chat_id\n          this.chatId = null;\n          this.supportSessionId = null;\n          const storage2 = safeLocalStorage();\n          storage2.removeItem('blockspark_chat_id');\n          storage2.removeItem('blockspark_session_id');\n          \n          // Create new chat session\n          const newSession = await this.chatService.startSupportChat(\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (!newSession || !newSession.chat_id) {\n            throw new Error('Failed to re-initialize chat session');\n          }\n          \n          this.chatId = newSession.chat_id;\n          this.supportSessionId = newSession.session_id;\n          const storage4 = safeLocalStorage();\n          storage4.setItem('blockspark_chat_id', this.chatId);\n          storage4.setItem('blockspark_session_id', this.supportSessionId);\n          \n          // Retry handoff with new chat_id\n          await this.chatService.requestHandoff(\n            this.chatId,\n            this.supportSessionId,\n            'Customer requested human agent',\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (this.config.debug) {\n            console.log('✅ Handoff requested successfully after retry');\n          }\n        } else {\n          throw handoffError;\n        }\n      }\n\n      // Switch to human mode\n      this.switchToHumanMode();\n      this.chatResolved = false;\n      this.agentAccepted = false;\n\n      // Add connecting message\n      const connectingMessage: ChatMessage = {\n        id: `connecting-${Date.now()}`,\n        text: 'Connecting you to a human agent...',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, connectingMessage],\n      });\n\n      // Connect WebSocket with handlers\n      if (currentChatId && currentSupportSessionId) {\n        this.chatService.connectWebSocket(\n          currentChatId,\n          currentSupportSessionId,\n          (message: WebSocketMessage) => {\n            this.handleWebSocketMessage(message);\n          },\n          (connected: boolean) => {\n            this.wsConnected = connected;\n          }\n        );\n      }\n      \n      this.isConnectingToAgent = false;\n    } catch (error: any) {\n      console.error('Error handling handoff:', error);\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: this.config.debug\n          ? `Handoff error: ${error.message}`\n          : 'Failed to connect to agent. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n      });\n      this.isConnectingToAgent = false;\n    }\n  }\n\n  /**\n   * Handle WebSocket messages\n   */\n  private handleWebSocketMessage(message: WebSocketMessage): void {\n    switch (message.type) {\n      case 'message':\n        if (message.content) {\n          // Only display messages from agent\n          if (message.sender_type === 'agent' || !message.sender_type) {\n            const agentMessage: ChatMessage = {\n              id: message.id || `agent-${Date.now()}`,\n              text: message.content,\n              sender: 'agent',\n              timestamp: new Date(message.timestamp || Date.now()),\n            };\n            \n            // Avoid duplicate messages\n            const existingIds = new Set(this.state.messages.map(m => m.id));\n            if (!existingIds.has(agentMessage.id)) {\n              this.setState({\n                messages: [...this.state.messages, agentMessage],\n              });\n            }\n            \n            // Hide typing indicator when message received\n            this.agentTyping = false;\n            if (this.agentTypingTimeout) {\n              clearTimeout(this.agentTypingTimeout);\n              this.agentTypingTimeout = null;\n            }\n          }\n        }\n        break;\n\n      case 'typing_start':\n        if (message.sender_type === 'agent') {\n          this.agentTyping = true;\n          // Auto-hide after 3 seconds if no message received\n          if (this.agentTypingTimeout) {\n            clearTimeout(this.agentTypingTimeout);\n          }\n          this.agentTypingTimeout = setTimeout(() => {\n            this.agentTyping = false;\n          }, 3000);\n        }\n        break;\n\n      case 'typing_stop':\n        if (message.sender_type === 'agent') {\n          this.agentTyping = false;\n          if (this.agentTypingTimeout) {\n            clearTimeout(this.agentTypingTimeout);\n            this.agentTypingTimeout = null;\n          }\n        }\n        break;\n\n      case 'agent_changed':\n        if (message.to_agent) {\n          this.currentAgent = {\n            id: message.to_agent_id,\n            name: message.to_agent,\n          };\n\n          // Add system message to chat\n          const systemMessage: ChatMessage = {\n            id: `system-${Date.now()}`,\n            text: message.from_agent\n              ? `Chat has been transferred from ${message.from_agent} to ${message.to_agent}`\n              : `Chat has been transferred to ${message.to_agent}`,\n            sender: 'bot',\n            timestamp: new Date(),\n          };\n          this.setState({\n            messages: [...this.state.messages, systemMessage],\n          });\n        }\n        break;\n\n      case 'agent_accepted':\n        this.agentAccepted = true;\n        this.isConnectingToAgent = false;\n        const acceptedMessage: ChatMessage = {\n          id: message.id || `agent-accepted-${Date.now()}`,\n          text: 'You can chat now, the agent has accepted your request.',\n          sender: 'bot',\n          timestamp: message.timestamp ? new Date(message.timestamp) : new Date(),\n        };\n        const existingIds = new Set(this.state.messages.map(m => m.id));\n        if (!existingIds.has(acceptedMessage.id)) {\n          this.setState({\n            messages: [...this.state.messages, acceptedMessage],\n          });\n        }\n        if (message.to_agent) {\n          this.currentAgent = {\n            name: message.to_agent,\n            id: message.to_agent_id,\n          };\n        }\n        break;\n\n      case 'chat_resolved':\n      case 'chat_ended':\n        this.enterResolvedState(message.chat_id || null);\n        break;\n\n      case 'chat_info':\n        if (message.status === 'active') {\n          this.isConnectingToAgent = false;\n          this.agentAccepted = true;\n        } else if (message.status === 'resolved' || message.status === 'ended') {\n          this.enterResolvedState(message.chat_id || null);\n        }\n        if (message.agent_id) {\n          this.currentAgent = {\n            ...this.currentAgent,\n            id: message.agent_id,\n          };\n        }\n        break;\n\n      case 'error':\n        console.error('WebSocket error:', message.error);\n        const errorMessage: ChatMessage = {\n          id: `error-${Date.now()}`,\n          text: message.error || 'An error occurred. Please try again.',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, errorMessage],\n        });\n        break;\n    }\n  }\n\n  /**\n   * Enter resolved state\n   */\n  private enterResolvedState(resolvedChatId?: string | null): void {\n    this.chatResolved = true;\n    this.isConnectingToAgent = false;\n    this.agentAccepted = false;\n    this.agentTyping = false;\n    if (this.agentTypingTimeout) {\n      clearTimeout(this.agentTypingTimeout);\n      this.agentTypingTimeout = null;\n    }\n\n    // Stop WS + prevent any reuse of the old chat_id\n    if (this.chatService) {\n      this.chatService.disconnectWebSocket();\n    }\n    this.chatId = null;\n    this.supportSessionId = null;\n    const storage = safeLocalStorage();\n    storage.removeItem('blockspark_chat_id');\n    storage.removeItem('blockspark_session_id');\n    \n    // Add thank you message before reset\n    const thankYouMessage: ChatMessage = {\n      id: `resolved-${Date.now()}`,\n      text: 'Thank you for contacting us!',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    this.setState({\n      messages: [...this.state.messages, thankYouMessage],\n    });\n    \n    // Automatically reset to BOT mode after showing thank you message\n    setTimeout(async () => {\n      this.switchToBotMode();\n      this.chatResolved = false;\n      this.setState({\n        messages: [],\n        sessionId: null, // Clear session ID to force recreation\n      });\n      this.collectingUserInfo = false;\n      this.userInfoStep = null;\n      this.collectedUserName = '';\n      this.collectedUserEmail = '';\n      this.collectedUserMobile = '';\n      \n      // Recreate Dialogflow session to start fresh\n      if (this.config.dfProjectId && this.config.dfAgentId && this.state.isOpen) {\n        try {\n          this.setState({ isLoading: true });\n          const dialogflowConfig: DialogflowConfig = {\n            dfProjectId: this.config.dfProjectId,\n            dfLocation: this.config.dfLocation || 'us-central1',\n            dfAgentId: this.config.dfAgentId,\n            serviceAccountKey: this.config.serviceAccountKey,\n            accessToken: this.config.accessToken,\n            languageCode: this.config.languageCode || 'en',\n          };\n          \n          const session = await createDialogflowSession(dialogflowConfig);\n          this.setState({ \n            sessionId: session.session_id,\n            isLoading: false,\n          });\n          \n          // Add welcome message from Dialogflow if available\n          if (session.message) {\n            const welcomeMessage: ChatMessage = {\n              id: `welcome-${Date.now()}`,\n              text: session.message,\n              sender: 'bot',\n              timestamp: new Date(),\n              richContent: session.richContent,\n            };\n            this.setState({\n              messages: [welcomeMessage],\n            });\n          }\n        } catch (error: any) {\n          console.error('Error recreating Dialogflow session after handoff:', error);\n          this.setState({ \n            isLoading: false,\n            error: error.message || 'Failed to initialize chat',\n          });\n          \n          // Show fallback welcome message\n          const fallbackMessage: ChatMessage = {\n            id: `fallback-${Date.now()}`,\n            text: this.config.fallbackWelcomeMessage || 'Hello! How can I help you today?',\n            sender: 'bot',\n            timestamp: new Date(),\n          };\n          this.setState({\n            messages: [fallbackMessage],\n          });\n        }\n      }\n    }, 2000);\n  }\n\n  /**\n   * Load message history\n   */\n  async loadMessageHistory(preserveExisting: boolean = false): Promise<void> {\n    if (!this.chatService || !this.chatId || !this.supportSessionId) {\n      return;\n    }\n\n    try {\n      if (this.chatId && this.supportSessionId) {\n        const history = await this.chatService.loadMessageHistory(this.chatId, this.supportSessionId);\n        \n        const historyMessages: ChatMessage[] = history.map((msg: any) => ({\n          id: msg.id || `history-${Date.now()}-${Math.random()}`,\n          text: msg.content,\n          sender: msg.sender_type === 'agent' ? 'agent' : 'user',\n          timestamp: new Date(msg.timestamp),\n        }));\n\n        if (preserveExisting) {\n          // Merge with existing messages, avoiding duplicates\n          const existingIds = new Set(this.state.messages.map(m => m.id));\n          const newMessages = historyMessages.filter(m => !existingIds.has(m.id));\n          \n          // Combine existing messages with new history messages\n          // Sort by timestamp to maintain chronological order\n          const combined = [...this.state.messages, ...newMessages].sort((a, b) => \n            a.timestamp.getTime() - b.timestamp.getTime()\n          );\n          \n          this.setState({\n            messages: combined,\n          });\n        } else {\n          // Replace all messages\n          this.setState({\n            messages: historyMessages,\n          });\n        }\n      }\n    } catch (error: any) {\n      console.error('Error loading message history:', error);\n      if (this.config.debug) {\n        const errorMessage: ChatMessage = {\n          id: `error-${Date.now()}`,\n          text: `Failed to load chat history: ${error.message}`,\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, errorMessage],\n        });\n      }\n    }\n  }\n\n  /**\n   * Get additional state for UI (not in WidgetState but needed by components)\n   */\n  getAdditionalState() {\n    return {\n      wsConnected: this.wsConnected,\n      agentTyping: this.agentTyping,\n      currentAgent: this.currentAgent,\n      isConnectingToAgent: this.isConnectingToAgent,\n      agentAccepted: this.agentAccepted,\n      chatResolved: this.chatResolved,\n    };\n  }\n\n  /**\n   * Cleanup\n   */\n  destroy(): void {\n    if (this.typingTimeout) {\n      clearTimeout(this.typingTimeout);\n    }\n    if (this.agentTypingTimeout) {\n      clearTimeout(this.agentTypingTimeout);\n    }\n    if (this.chatService) {\n      this.chatService.disconnectWebSocket();\n    }\n    this.listeners.clear();\n  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+{"version":3,"file":"stateManager.cjs.js","sources":["../../src/core/stateManager.ts"],"sourcesContent":["/**\n * State Manager - Framework Agnostic\n * Manages widget state independently of framework\n */\n\nimport type { WidgetState, WidgetConfig, ChatMessage } from './types';\nimport {\n  createDialogflowSession,\n  sendDialogflowMessage,\n  type DialogflowConfig,\n} from '../services/dialogflowClient';\nimport { \n  createChatService, \n  ChatResolvedError,\n  type WebSocketMessage\n} from '../services/chatService';\n\nexport class WidgetStateManager {\n  private state: WidgetState;\n  private config: WidgetConfig;\n  private listeners: Set<(state: WidgetState) => void> = new Set();\n  private chatMode: 'ai' | 'human' = 'ai';\n  private chatId: string | null = null;\n  private supportSessionId: string | null = null;\n  private chatService: ReturnType<typeof createChatService> | null = null;\n  \n  // User info collection for handoff\n  private collectingUserInfo: boolean = false;\n  private userInfoStep: 'name' | 'email' | 'mobile' | null = null;\n  private collectedUserName: string = '';\n  private collectedUserEmail: string = '';\n  private collectedUserMobile: string = '';\n  \n  // Additional state for human support\n  private wsConnected: boolean = false;\n  private agentTyping: boolean = false;\n  private currentAgent: { name: string; id?: string } = { name: 'Agent' };\n  private isConnectingToAgent: boolean = false;\n  private agentAccepted: boolean = false;\n  private chatResolved: boolean = false;\n  private historyLoaded: string | null = null;\n  \n  // Typing timeout refs (stored as class properties since we can't use refs)\n  private typingTimeout: NodeJS.Timeout | null = null;\n  private agentTypingTimeout: NodeJS.Timeout | null = null;\n\n  constructor(config: WidgetConfig) {\n    this.config = config;\n    this.state = {\n      isOpen: false,\n      showWelcomePopup: false,\n      messages: [],\n      inputValue: '',\n      isLoading: false,\n      error: null,\n      sessionId: null,\n      chatMode: 'ai',\n    };\n    \n    // Initialize ChatService\n    this.chatService = createChatService({\n      baseUrl: this.config.backendBaseUrl || 'http://localhost:8012',\n      wsUrl: this.config.backendWsUrl || 'ws://localhost:8012',\n      debug: this.config.debug || false,\n    });\n    \n    // Load chat mode and chat IDs from localStorage if available\n    if (typeof window !== 'undefined' && window.localStorage) {\n      const savedMode = localStorage.getItem('blockspark_chat_mode');\n      this.chatMode = savedMode === 'HUMAN' ? 'human' : 'ai';\n      this.state.chatMode = this.chatMode;\n      \n      this.chatId = localStorage.getItem('blockspark_chat_id');\n      this.supportSessionId = localStorage.getItem('blockspark_session_id');\n    }\n  }\n\n  /**\n   * Subscribe to state changes\n   */\n  subscribe(listener: (state: WidgetState) => void): () => void {\n    this.listeners.add(listener);\n    return () => {\n      this.listeners.delete(listener);\n    };\n  }\n\n  /**\n   * Get current state\n   */\n  getState(): WidgetState {\n    return { ...this.state };\n  }\n\n  /**\n   * Update state and notify listeners\n   */\n  private setState(updates: Partial<WidgetState>): void {\n    this.state = { ...this.state, ...updates };\n    this.listeners.forEach(listener => listener(this.getState()));\n  }\n\n  /**\n   * Update configuration\n   */\n  updateConfig(config: Partial<WidgetConfig>): void {\n    this.config = { ...this.config, ...config };\n  }\n\n  /**\n   * Open chat\n   */\n  async openChat(): Promise<void> {\n    this.setState({ isOpen: true });\n    if (this.state.showWelcomePopup) {\n      this.setState({ showWelcomePopup: false });\n    }\n    \n    // Initialize Dialogflow session when chat opens (if in AI mode and no session exists)\n    if (this.state.chatMode === 'ai' && !this.state.sessionId && this.config.dfProjectId && this.config.dfAgentId) {\n      try {\n        this.setState({ isLoading: true });\n        const dialogflowConfig: DialogflowConfig = {\n          dfProjectId: this.config.dfProjectId,\n          dfLocation: this.config.dfLocation || 'us-central1',\n          dfAgentId: this.config.dfAgentId,\n          serviceAccountKey: this.config.serviceAccountKey,\n          accessToken: this.config.accessToken,\n          languageCode: this.config.languageCode || 'en',\n        };\n        \n        const session = await createDialogflowSession(dialogflowConfig);\n        this.setState({ \n          sessionId: session.session_id,\n          isLoading: false,\n        });\n        \n        // Add welcome message from Dialogflow if available\n        if (session.message) {\n          const welcomeMessage: ChatMessage = {\n            id: `welcome-${Date.now()}`,\n            text: session.message,\n            sender: 'bot',\n            timestamp: new Date(),\n            richContent: session.richContent,\n          };\n          this.setState({\n            messages: [welcomeMessage],\n          });\n        }\n      } catch (error: any) {\n        console.error('Error initializing Dialogflow session:', error);\n        this.setState({ \n          isLoading: false,\n          error: error.message || 'Failed to initialize chat',\n        });\n        \n        // Show fallback welcome message\n        const fallbackMessage: ChatMessage = {\n          id: `fallback-${Date.now()}`,\n          text: this.config.fallbackWelcomeMessage || 'Hello! How can I help you today?',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [fallbackMessage],\n        });\n      }\n    }\n  }\n\n  /**\n   * Close chat\n   */\n  closeChat(): void {\n    this.setState({ isOpen: false });\n  }\n\n  /**\n   * Close welcome popup\n   */\n  closeWelcomePopup(): void {\n    this.setState({ showWelcomePopup: false });\n  }\n\n  /**\n   * Toggle chat\n   */\n  toggleChat(): void {\n    const willBeOpen = !this.state.isOpen;\n    this.setState({ isOpen: willBeOpen });\n    if (willBeOpen && this.state.showWelcomePopup) {\n      this.setState({ showWelcomePopup: false });\n    }\n  }\n\n  /**\n   * Set input value\n   */\n  setInputValue(value: string): void {\n    this.setState({ inputValue: value });\n  }\n\n  /**\n   * Clear error\n   */\n  clearError(): void {\n    this.setState({ error: null });\n  }\n\n  /**\n   * Send message\n   */\n  async sendMessage(text: string, skipUserMessage: boolean = false): Promise<void> {\n    if (!text.trim() || this.state.isLoading) {\n      return;\n    }\n\n    // Handle user info collection for handoff\n    if (this.collectingUserInfo) {\n      // Add user message first so it appears in chat\n      const userMessage: ChatMessage = {\n        id: `user-${Date.now()}`,\n        text: text.trim(),\n        sender: 'user',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, userMessage],\n        inputValue: '',\n        isLoading: false,\n        error: null,\n      });\n      \n      // Then handle the info collection\n      await this.handleUserInfoCollection(text);\n      return;\n    }\n\n    // Add user message unless skipped (e.g., when chip button already added it)\n    if (!skipUserMessage) {\n      const userMessage: ChatMessage = {\n        id: `user-${Date.now()}`,\n        text: text.trim(),\n        sender: 'user',\n        timestamp: new Date(),\n      };\n\n      this.setState({\n        messages: [...this.state.messages, userMessage],\n        inputValue: '',\n        isLoading: true,\n        error: null,\n      });\n    } else {\n      this.setState({\n        inputValue: '',\n        isLoading: true,\n        error: null,\n      });\n    }\n\n    try {\n      if (this.state.chatMode === 'human') {\n        // Human support mode\n        await this.sendHumanMessage(text);\n      } else {\n        // AI mode (Dialogflow)\n        await this.sendAIMessage(text);\n      }\n    } catch (error: any) {\n      console.error('Error sending message:', error);\n      \n      // chat_resolved is a normal terminal condition, not an error\n      if (error instanceof ChatResolvedError || error?.name === 'ChatResolvedError' || error?.message === 'chat_resolved') {\n        this.enterResolvedState(this.chatId);\n        return;\n      }\n      \n      // Add error message to chat\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: this.config.debug \n          ? `Error: ${error.message || 'Failed to send message'}`\n          : error.message?.includes('CORS') || error.message?.includes('Failed to fetch')\n          ? 'Unable to connect to Dialogflow. Please check your configuration and network.'\n          : 'Sorry, I\\'m having trouble processing your message. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      \n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n        error: error.message || 'Failed to send message',\n        isLoading: false,\n      });\n    }\n  }\n\n  /**\n   * Send message to Dialogflow\n   */\n  private async sendAIMessage(text: string): Promise<void> {\n    if (!this.config.dfProjectId || !this.config.dfAgentId) {\n      throw new Error('Dialogflow configuration is missing');\n    }\n\n    const dialogflowConfig: DialogflowConfig = {\n      dfProjectId: this.config.dfProjectId!,\n      dfLocation: this.config.dfLocation || 'us-central1',\n      dfAgentId: this.config.dfAgentId!,\n      serviceAccountKey: this.config.serviceAccountKey,\n      accessToken: this.config.accessToken,\n      languageCode: this.config.languageCode || 'en',\n    };\n\n    // Create session if needed\n    if (!this.state.sessionId) {\n      const session = await createDialogflowSession(dialogflowConfig);\n      this.setState({ sessionId: session.session_id });\n    }\n\n    // Send message (correct parameter order: message, sessionId, config)\n    if (this.config.debug) {\n      console.log('Sending message to Dialogflow:', {\n        message: text,\n        sessionId: this.state.sessionId,\n        hasConfig: !!dialogflowConfig,\n      });\n    }\n    \n    const response = await sendDialogflowMessage(\n      text,\n      this.state.sessionId!,\n      dialogflowConfig\n    );\n\n    if (this.config.debug) {\n      console.log('Dialogflow response:', {\n        response: response.response,\n        hasRichContent: !!response.richContent,\n        richContent: response.richContent,\n      });\n    }\n\n    // Check for handoff\n    if (response.handoff === true) {\n      // Add bot response first\n      const botMessage: ChatMessage = {\n        id: `bot-${Date.now()}`,\n        text: response.response || this.config.fallbackWelcomeMessage || 'No response',\n        sender: 'bot',\n        timestamp: new Date(),\n        richContent: response.richContent,\n      };\n      this.setState({\n        messages: [...this.state.messages, botMessage],\n        isLoading: false,\n      });\n      \n      // Start collecting user info for handoff\n      this.startUserInfoCollection();\n      return;\n    }\n    \n    const botMessage: ChatMessage = {\n      id: `bot-${Date.now()}`,\n      text: response.response || this.config.fallbackWelcomeMessage || 'No response',\n      sender: 'bot',\n      timestamp: new Date(),\n      richContent: response.richContent,\n    };\n\n    this.setState({\n      messages: [...this.state.messages, botMessage],\n      isLoading: false,\n    });\n  }\n\n  /**\n   * Send message to human support\n   */\n  private async sendHumanMessage(text: string): Promise<void> {\n    if (!this.chatId || !this.supportSessionId) {\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: 'Chat session not initialized. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n        isLoading: false,\n      });\n      return;\n    }\n\n    if (!this.chatService) {\n      throw new Error('Chat service not initialized');\n    }\n\n    // Send typing_stop before sending message\n    this.chatService.sendTypingIndicator('typing_stop');\n    if (this.typingTimeout) {\n      clearTimeout(this.typingTimeout);\n      this.typingTimeout = null;\n    }\n\n    try {\n      // Try WebSocket first, fallback to REST API\n      const sentViaWs = this.chatService.sendMessageViaWebSocket(text.trim());\n      \n      if (!sentViaWs) {\n        // Fallback to REST API\n        await this.chatService.sendMessageToAgent(this.chatId, this.supportSessionId, text.trim());\n      }\n      \n      this.setState({ isLoading: false });\n    } catch (error: any) {\n      // chat_resolved is a normal terminal condition, not an error\n      if (error instanceof ChatResolvedError || error?.name === 'ChatResolvedError' || error?.message === 'chat_resolved') {\n        this.enterResolvedState(this.chatId);\n        return;\n      }\n\n      // Handle 401/404 - clear chat_id and reinitialize\n      if (error.message?.includes('Chat not found') ||\n          error.message?.includes('unauthorized') ||\n          error.message?.includes('401') ||\n          error.message?.includes('404')) {\n        if (this.config.debug) {\n          console.log('⚠️ Chat expired. Re-initializing...');\n        }\n        \n        // Clear chat_id\n        this.chatId = null;\n        this.supportSessionId = null;\n        if (typeof window !== 'undefined' && window.localStorage) {\n          localStorage.removeItem('blockspark_chat_id');\n          localStorage.removeItem('blockspark_session_id');\n        }\n        \n        // Try to reinitialize chat\n        try {\n          const newSession = await this.chatService.startSupportChat(\n            this.state.sessionId || null,\n            null,\n            null,\n            null\n          );\n          this.chatId = newSession.chat_id;\n          this.supportSessionId = newSession.session_id;\n          if (typeof window !== 'undefined' && window.localStorage) {\n            localStorage.setItem('blockspark_chat_id', this.chatId);\n            localStorage.setItem('blockspark_session_id', this.supportSessionId);\n          }\n          \n          // Retry sending message\n          if (this.chatId && this.supportSessionId) {\n            await this.chatService.sendMessageToAgent(\n              this.chatId,\n              this.supportSessionId,\n              text.trim()\n            );\n          }\n          this.setState({ isLoading: false });\n          return;\n        } catch (retryError: any) {\n          if (retryError instanceof ChatResolvedError || retryError?.message === 'chat_resolved') {\n            this.enterResolvedState(this.chatId);\n            return;\n          }\n          throw retryError;\n        }\n      } else {\n        throw error;\n      }\n    }\n  }\n\n  /**\n   * Switch to human mode\n   */\n  switchToHumanMode(): void {\n    this.chatMode = 'human';\n    this.setState({ chatMode: 'human' });\n    if (typeof window !== 'undefined' && window.localStorage) {\n      localStorage.setItem('blockspark_chat_mode', 'HUMAN');\n    }\n  }\n\n  /**\n   * Switch to AI mode\n   */\n  switchToBotMode(): void {\n    this.chatMode = 'ai';\n    this.setState({ chatMode: 'ai' });\n    if (typeof window !== 'undefined' && window.localStorage) {\n      localStorage.setItem('blockspark_chat_mode', 'BOT');\n    }\n  }\n\n  /**\n   * Initialize welcome popup\n   */\n  initializeWelcomePopup(): void {\n    if (this.config.showWelcomePopup !== false) {\n      const delay = this.config.welcomePopupDelay || 1500;\n      setTimeout(() => {\n        if (!this.state.isOpen) {\n          this.setState({ showWelcomePopup: true });\n        }\n      }, delay);\n    }\n  }\n\n  /**\n   * Start user info collection for handoff\n   */\n  private startUserInfoCollection(): void {\n    this.collectingUserInfo = true;\n    this.userInfoStep = 'name';\n    this.collectedUserName = '';\n    this.collectedUserEmail = '';\n    this.collectedUserMobile = '';\n    \n    // Ask for name\n    const namePrompt: ChatMessage = {\n      id: `prompt-${Date.now()}`,\n      text: 'To connect you with a human agent, I\\'ll need some information. Please provide your name:',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    this.setState({\n      messages: [...this.state.messages, namePrompt],\n    });\n  }\n\n  /**\n   * Handle user info collection\n   */\n  private async handleUserInfoCollection(text: string): Promise<void> {\n    if (this.userInfoStep === 'name') {\n      // Save name and ask for email\n      const name = text.trim();\n      this.collectedUserName = name;\n      this.userInfoStep = 'email';\n      \n      // Ask for email\n      const emailPrompt: ChatMessage = {\n        id: `prompt-${Date.now()}`,\n        text: 'Thank you! Now please provide your email address:',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, emailPrompt],\n        inputValue: '',\n      });\n      return;\n    } else if (this.userInfoStep === 'email') {\n      // Validate email format\n      const email = text.trim();\n      const emailRegex = /^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$/;\n      \n      if (!emailRegex.test(email)) {\n        // Invalid email, ask again\n        const invalidEmailMessage: ChatMessage = {\n          id: `prompt-${Date.now()}`,\n          text: 'Please provide a valid email address:',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, invalidEmailMessage],\n          inputValue: '',\n        });\n        return;\n      }\n      \n      // Save email and ask for mobile\n      this.collectedUserEmail = email;\n      this.userInfoStep = 'mobile';\n      \n      // Ask for mobile\n      const mobilePrompt: ChatMessage = {\n        id: `prompt-${Date.now()}`,\n        text: 'Thank you! Now please provide your mobile number:',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, mobilePrompt],\n        inputValue: '',\n      });\n      return;\n    } else if (this.userInfoStep === 'mobile') {\n      // Validate mobile format\n      const mobile = text.trim();\n      const mobileRegex = /^[\\+]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[0-9]{1,9}$/;\n      \n      if (!mobileRegex.test(mobile) || mobile.length < 10) {\n        // Invalid mobile, ask again\n        const invalidMobileMessage: ChatMessage = {\n          id: `prompt-${Date.now()}`,\n          text: 'Please provide a valid mobile number (e.g., +1234567890):',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, invalidMobileMessage],\n          inputValue: '',\n        });\n        return;\n      }\n      \n      // Save mobile and proceed with handoff\n      this.collectedUserMobile = mobile;\n      \n      // Reset collection state\n      this.collectingUserInfo = false;\n      this.userInfoStep = null;\n      \n      // Proceed with handoff using collected info\n      await this.handleHandoff(this.collectedUserName, this.collectedUserEmail, mobile);\n      this.setState({ inputValue: '' });\n    }\n  }\n\n  /**\n   * Handle handoff from Dialogflow to human support\n   */\n  async handleHandoff(customerName?: string, customerEmail?: string, customerMobile?: string): Promise<void> {\n    if (!this.chatService) {\n      throw new Error('Chat service not initialized');\n    }\n\n    try {\n      this.isConnectingToAgent = true;\n      \n      // Get Dialogflow session ID if available\n      const dialogflowSessionId = this.state.sessionId;\n      \n      // STEP 1: Ensure chat is initialized\n      const session = await this.chatService.ensureChatInitialized(\n        this.chatId,\n        this.supportSessionId,\n        dialogflowSessionId || null,\n        customerName || null,\n        customerEmail || null,\n        customerMobile || null\n      );\n      \n      if (!session || !session.chat_id) {\n        throw new Error('Failed to initialize chat session');\n      }\n      \n      const currentChatId = session.chat_id;\n      const currentSupportSessionId = session.session_id;\n      \n      // Update state if chat was newly initialized\n      if (currentChatId !== this.chatId) {\n        this.chatId = currentChatId;\n        this.supportSessionId = currentSupportSessionId;\n        if (typeof window !== 'undefined' && window.localStorage) {\n          localStorage.setItem('blockspark_chat_id', this.chatId);\n          localStorage.setItem('blockspark_session_id', this.supportSessionId);\n        }\n        if (this.config.debug) {\n          console.log('✅ Chat initialized:', { chatId: currentChatId, sessionId: currentSupportSessionId });\n        }\n      }\n\n      // STEP 2: Request handoff\n      try {\n        await this.chatService.requestHandoff(\n          currentChatId,\n          currentSupportSessionId,\n          'Customer requested human agent',\n          dialogflowSessionId || null,\n          customerName || null,\n          customerEmail || null,\n          customerMobile || null\n        );\n        \n        if (this.config.debug) {\n          console.log('✅ Handoff requested successfully');\n        }\n      } catch (handoffError: any) {\n        // Handle 401/404 or \"chat not found\" - clear chat_id and retry\n        if (handoffError.message?.includes('Invalid chat_id') || \n            handoffError.message?.includes('Chat not found') ||\n            handoffError.message?.includes('unauthorized') ||\n            handoffError.message?.includes('400') ||\n            handoffError.message?.includes('401') ||\n            handoffError.message?.includes('404') ||\n            handoffError.message?.includes('expired')) {\n          if (this.config.debug) {\n            console.log('⚠️ Chat expired or not found. Re-initializing chat...');\n          }\n          \n          // Clear old chat_id\n          this.chatId = null;\n          this.supportSessionId = null;\n          if (typeof window !== 'undefined' && window.localStorage) {\n            localStorage.removeItem('blockspark_chat_id');\n            localStorage.removeItem('blockspark_session_id');\n          }\n          \n          // Create new chat session\n          const newSession = await this.chatService.startSupportChat(\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (!newSession || !newSession.chat_id) {\n            throw new Error('Failed to re-initialize chat session');\n          }\n          \n          this.chatId = newSession.chat_id;\n          this.supportSessionId = newSession.session_id;\n          if (typeof window !== 'undefined' && window.localStorage) {\n            localStorage.setItem('blockspark_chat_id', this.chatId);\n            localStorage.setItem('blockspark_session_id', this.supportSessionId);\n          }\n          \n          // Retry handoff with new chat_id\n          await this.chatService.requestHandoff(\n            this.chatId,\n            this.supportSessionId,\n            'Customer requested human agent',\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (this.config.debug) {\n            console.log('✅ Handoff requested successfully after retry');\n          }\n        } else {\n          throw handoffError;\n        }\n      }\n\n      // Switch to human mode\n      this.switchToHumanMode();\n      this.chatResolved = false;\n      this.agentAccepted = false;\n\n      // Add connecting message\n      const connectingMessage: ChatMessage = {\n        id: `connecting-${Date.now()}`,\n        text: 'Connecting you to a human agent...',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, connectingMessage],\n      });\n\n      // Connect WebSocket with handlers\n      if (currentChatId && currentSupportSessionId) {\n        this.chatService.connectWebSocket(\n          currentChatId,\n          currentSupportSessionId,\n          (message: WebSocketMessage) => {\n            this.handleWebSocketMessage(message);\n          },\n          (connected: boolean) => {\n            this.wsConnected = connected;\n          }\n        );\n      }\n      \n      this.isConnectingToAgent = false;\n    } catch (error: any) {\n      console.error('Error handling handoff:', error);\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: this.config.debug\n          ? `Handoff error: ${error.message}`\n          : 'Failed to connect to agent. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n      });\n      this.isConnectingToAgent = false;\n    }\n  }\n\n  /**\n   * Handle WebSocket messages\n   */\n  private handleWebSocketMessage(message: WebSocketMessage): void {\n    switch (message.type) {\n      case 'message':\n        if (message.content) {\n          // Only display messages from agent\n          if (message.sender_type === 'agent' || !message.sender_type) {\n            const agentMessage: ChatMessage = {\n              id: message.id || `agent-${Date.now()}`,\n              text: message.content,\n              sender: 'agent',\n              timestamp: new Date(message.timestamp || Date.now()),\n            };\n            \n            // Avoid duplicate messages\n            const existingIds = new Set(this.state.messages.map(m => m.id));\n            if (!existingIds.has(agentMessage.id)) {\n              this.setState({\n                messages: [...this.state.messages, agentMessage],\n              });\n            }\n            \n            // Hide typing indicator when message received\n            this.agentTyping = false;\n            if (this.agentTypingTimeout) {\n              clearTimeout(this.agentTypingTimeout);\n              this.agentTypingTimeout = null;\n            }\n          }\n        }\n        break;\n\n      case 'typing_start':\n        if (message.sender_type === 'agent') {\n          this.agentTyping = true;\n          // Auto-hide after 3 seconds if no message received\n          if (this.agentTypingTimeout) {\n            clearTimeout(this.agentTypingTimeout);\n          }\n          this.agentTypingTimeout = setTimeout(() => {\n            this.agentTyping = false;\n          }, 3000);\n        }\n        break;\n\n      case 'typing_stop':\n        if (message.sender_type === 'agent') {\n          this.agentTyping = false;\n          if (this.agentTypingTimeout) {\n            clearTimeout(this.agentTypingTimeout);\n            this.agentTypingTimeout = null;\n          }\n        }\n        break;\n\n      case 'agent_changed':\n        if (message.to_agent) {\n          this.currentAgent = {\n            id: message.to_agent_id,\n            name: message.to_agent,\n          };\n\n          // Add system message to chat\n          const systemMessage: ChatMessage = {\n            id: `system-${Date.now()}`,\n            text: message.from_agent\n              ? `Chat has been transferred from ${message.from_agent} to ${message.to_agent}`\n              : `Chat has been transferred to ${message.to_agent}`,\n            sender: 'bot',\n            timestamp: new Date(),\n          };\n          this.setState({\n            messages: [...this.state.messages, systemMessage],\n          });\n        }\n        break;\n\n      case 'agent_accepted':\n        this.agentAccepted = true;\n        this.isConnectingToAgent = false;\n        const acceptedMessage: ChatMessage = {\n          id: message.id || `agent-accepted-${Date.now()}`,\n          text: 'You can chat now, the agent has accepted your request.',\n          sender: 'bot',\n          timestamp: message.timestamp ? new Date(message.timestamp) : new Date(),\n        };\n        const existingIds = new Set(this.state.messages.map(m => m.id));\n        if (!existingIds.has(acceptedMessage.id)) {\n          this.setState({\n            messages: [...this.state.messages, acceptedMessage],\n          });\n        }\n        if (message.to_agent) {\n          this.currentAgent = {\n            name: message.to_agent,\n            id: message.to_agent_id,\n          };\n        }\n        break;\n\n      case 'chat_resolved':\n      case 'chat_ended':\n        this.enterResolvedState(message.chat_id || null);\n        break;\n\n      case 'chat_info':\n        if (message.status === 'active') {\n          this.isConnectingToAgent = false;\n          this.agentAccepted = true;\n        } else if (message.status === 'resolved' || message.status === 'ended') {\n          this.enterResolvedState(message.chat_id || null);\n        }\n        if (message.agent_id) {\n          this.currentAgent = {\n            ...this.currentAgent,\n            id: message.agent_id,\n          };\n        }\n        break;\n\n      case 'error':\n        console.error('WebSocket error:', message.error);\n        const errorMessage: ChatMessage = {\n          id: `error-${Date.now()}`,\n          text: message.error || 'An error occurred. Please try again.',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, errorMessage],\n        });\n        break;\n    }\n  }\n\n  /**\n   * Enter resolved state\n   */\n  private enterResolvedState(resolvedChatId?: string | null): void {\n    this.chatResolved = true;\n    this.isConnectingToAgent = false;\n    this.agentAccepted = false;\n    this.agentTyping = false;\n    if (this.agentTypingTimeout) {\n      clearTimeout(this.agentTypingTimeout);\n      this.agentTypingTimeout = null;\n    }\n\n    // Stop WS + prevent any reuse of the old chat_id\n    if (this.chatService) {\n      this.chatService.disconnectWebSocket();\n    }\n    this.chatId = null;\n    this.supportSessionId = null;\n    if (typeof window !== 'undefined' && window.localStorage) {\n      localStorage.removeItem('blockspark_chat_id');\n      localStorage.removeItem('blockspark_session_id');\n    }\n    \n    // Add thank you message before reset\n    const thankYouMessage: ChatMessage = {\n      id: `resolved-${Date.now()}`,\n      text: 'Thank you for contacting us!',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    this.setState({\n      messages: [...this.state.messages, thankYouMessage],\n    });\n    \n    // Automatically reset to BOT mode after showing thank you message\n    setTimeout(async () => {\n      this.switchToBotMode();\n      this.chatResolved = false;\n      this.setState({\n        messages: [],\n        sessionId: null, // Clear session ID to force recreation\n      });\n      this.collectingUserInfo = false;\n      this.userInfoStep = null;\n      this.collectedUserName = '';\n      this.collectedUserEmail = '';\n      this.collectedUserMobile = '';\n      \n      // Recreate Dialogflow session to start fresh\n      if (this.config.dfProjectId && this.config.dfAgentId && this.state.isOpen) {\n        try {\n          this.setState({ isLoading: true });\n          const dialogflowConfig: DialogflowConfig = {\n            dfProjectId: this.config.dfProjectId,\n            dfLocation: this.config.dfLocation || 'us-central1',\n            dfAgentId: this.config.dfAgentId,\n            serviceAccountKey: this.config.serviceAccountKey,\n            accessToken: this.config.accessToken,\n            languageCode: this.config.languageCode || 'en',\n          };\n          \n          const session = await createDialogflowSession(dialogflowConfig);\n          this.setState({ \n            sessionId: session.session_id,\n            isLoading: false,\n          });\n          \n          // Add welcome message from Dialogflow if available\n          if (session.message) {\n            const welcomeMessage: ChatMessage = {\n              id: `welcome-${Date.now()}`,\n              text: session.message,\n              sender: 'bot',\n              timestamp: new Date(),\n              richContent: session.richContent,\n            };\n            this.setState({\n              messages: [welcomeMessage],\n            });\n          }\n        } catch (error: any) {\n          console.error('Error recreating Dialogflow session after handoff:', error);\n          this.setState({ \n            isLoading: false,\n            error: error.message || 'Failed to initialize chat',\n          });\n          \n          // Show fallback welcome message\n          const fallbackMessage: ChatMessage = {\n            id: `fallback-${Date.now()}`,\n            text: this.config.fallbackWelcomeMessage || 'Hello! How can I help you today?',\n            sender: 'bot',\n            timestamp: new Date(),\n          };\n          this.setState({\n            messages: [fallbackMessage],\n          });\n        }\n      }\n    }, 2000);\n  }\n\n  /**\n   * Load message history\n   */\n  async loadMessageHistory(preserveExisting: boolean = false): Promise<void> {\n    if (!this.chatService || !this.chatId || !this.supportSessionId) {\n      return;\n    }\n\n    try {\n      if (this.chatId && this.supportSessionId) {\n        const history = await this.chatService.loadMessageHistory(this.chatId, this.supportSessionId);\n        \n        const historyMessages: ChatMessage[] = history.map((msg: any) => ({\n          id: msg.id || `history-${Date.now()}-${Math.random()}`,\n          text: msg.content,\n          sender: msg.sender_type === 'agent' ? 'agent' : 'user',\n          timestamp: new Date(msg.timestamp),\n        }));\n\n        if (preserveExisting) {\n          // Merge with existing messages, avoiding duplicates\n          const existingIds = new Set(this.state.messages.map(m => m.id));\n          const newMessages = historyMessages.filter(m => !existingIds.has(m.id));\n          \n          // Combine existing messages with new history messages\n          // Sort by timestamp to maintain chronological order\n          const combined = [...this.state.messages, ...newMessages].sort((a, b) => \n            a.timestamp.getTime() - b.timestamp.getTime()\n          );\n          \n          this.setState({\n            messages: combined,\n          });\n        } else {\n          // Replace all messages\n          this.setState({\n            messages: historyMessages,\n          });\n        }\n      }\n    } catch (error: any) {\n      console.error('Error loading message history:', error);\n      if (this.config.debug) {\n        const errorMessage: ChatMessage = {\n          id: `error-${Date.now()}`,\n          text: `Failed to load chat history: ${error.message}`,\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, errorMessage],\n        });\n      }\n    }\n  }\n\n  /**\n   * Get additional state for UI (not in WidgetState but needed by components)\n   */\n  getAdditionalState() {\n    return {\n      wsConnected: this.wsConnected,\n      agentTyping: this.agentTyping,\n      currentAgent: this.currentAgent,\n      isConnectingToAgent: this.isConnectingToAgent,\n      agentAccepted: this.agentAccepted,\n      chatResolved: this.chatResolved,\n    };\n  }\n\n  /**\n   * Cleanup\n   */\n  destroy(): void {\n    if (this.typingTimeout) {\n      clearTimeout(this.typingTimeout);\n    }\n    if (this.agentTypingTimeout) {\n      clearTimeout(this.agentTypingTimeout);\n    }\n    if (this.chatService) {\n      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package/dist/core/stateManager.d.ts.map

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