@om_patel_26/chat-widget 1.0.5 → 1.0.7

package/dist/core/stateManager.cjs.js

@@ -1,2 +1,2 @@
-"use strict";Object.defineProperty(exports,Symbol.toStringTag,{value:"Module"});const e=require("../services/dialogflowClient.cjs.js"),t=require("../services/chatService.cjs.js"),s=require("../utils/ssr.cjs.js");exports.WidgetStateManager=class{constructor(e){this.listeners=new Set,this.chatMode="ai",this.chatId=null,this.supportSessionId=null,this.chatService=null,this.collectingUserInfo=!1,this.userInfoStep=null,this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="",this.wsConnected=!1,this.agentTyping=!1,this.currentAgent={name:"Agent"},this.isConnectingToAgent=!1,this.agentAccepted=!1,this.chatResolved=!1,this.historyLoaded=null,this.typingTimeout=null,this.agentTypingTimeout=null,this.config=e,this.state={isOpen:!1,showWelcomePopup:!1,messages:[],inputValue:"",isLoading:!1,error:null,sessionId:null,chatMode:"ai"},this.chatService=t.createChatService({baseUrl:this.config.backendBaseUrl||"http://localhost:8012",wsUrl:this.config.backendWsUrl||"ws://localhost:8012",debug:this.config.debug||!1});const i=s.safeLocalStorage(),a=i.getItem("blockspark_chat_mode");a&&(this.chatMode="HUMAN"===a?"human":"ai",this.state.chatMode=this.chatMode),this.chatId=i.getItem("blockspark_chat_id"),this.supportSessionId=i.getItem("blockspark_session_id")}subscribe(e){return this.listeners.add(e),()=>{this.listeners.delete(e)}}getState(){return{...this.state}}setState(e){this.state={...this.state,...e},this.listeners.forEach(e=>e(this.getState()))}updateConfig(e){this.config={...this.config,...e}}async openChat(){if(this.setState({isOpen:!0}),this.state.showWelcomePopup&&this.setState({showWelcomePopup:!1}),"ai"===this.state.chatMode&&!this.state.sessionId&&this.config.dfProjectId&&this.config.dfAgentId)try{this.setState({isLoading:!0});const t={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"},s=await e.createDialogflowSession(t);if(this.setState({sessionId:s.session_id,isLoading:!1}),s.message){const e={id:`welcome-${Date.now()}`,text:s.message,sender:"bot",timestamp:new Date,richContent:s.richContent};this.setState({messages:[e]})}}catch(t){this.setState({isLoading:!1,error:t.message||"Failed to initialize chat"});const e={id:`fallback-${Date.now()}`,text:this.config.fallbackWelcomeMessage||"Hello! How can I help you today?",sender:"bot",timestamp:new Date};this.setState({messages:[e]})}}closeChat(){this.setState({isOpen:!1})}closeWelcomePopup(){this.setState({showWelcomePopup:!1})}toggleChat(){const e=!this.state.isOpen;this.setState({isOpen:e}),e&&this.state.showWelcomePopup&&this.setState({showWelcomePopup:!1})}setInputValue(e){this.setState({inputValue:e})}clearError(){this.setState({error:null})}async sendMessage(e,s=!1){if(e.trim()&&!this.state.isLoading){if(this.collectingUserInfo){const t={id:`user-${Date.now()}`,text:e.trim(),sender:"user",timestamp:new Date};return this.setState({messages:[...this.state.messages,t],inputValue:"",isLoading:!1,error:null}),void(await this.handleUserInfoCollection(e))}if(s)this.setState({inputValue:"",isLoading:!0,error:null});else{const t={id:`user-${Date.now()}`,text:e.trim(),sender:"user",timestamp:new Date};this.setState({messages:[...this.state.messages,t],inputValue:"",isLoading:!0,error:null})}try{"human"===this.state.chatMode?await this.sendHumanMessage(e):await this.sendAIMessage(e)}catch(i){if(i instanceof t.ChatResolvedError||"ChatResolvedError"===i?.name||"chat_resolved"===i?.message)return void this.enterResolvedState(this.chatId);const e={id:`error-${Date.now()}`,text:this.config.debug?`Error: ${i.message||"Failed to send message"}`:i.message?.includes("CORS")||i.message?.includes("Failed to fetch")?"Unable to connect to Dialogflow. Please check your configuration and network.":"Sorry, I'm having trouble processing your message. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e],error:i.message||"Failed to send message",isLoading:!1})}}}async sendAIMessage(t){if(!this.config.dfProjectId||!this.config.dfAgentId)throw new Error("Dialogflow configuration is missing");const s={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"};if(!this.state.sessionId){const t=await e.createDialogflowSession(s);this.setState({sessionId:t.session_id})}this.config.debug;const i=await e.sendDialogflowMessage(t,this.state.sessionId,s);if(this.config.debug,!0===i.handoff){const e={id:`bot-${Date.now()}`,text:i.response||this.config.fallbackWelcomeMessage||"No response",sender:"bot",timestamp:new Date,richContent:i.richContent};return this.setState({messages:[...this.state.messages,e],isLoading:!1}),void this.startUserInfoCollection()}const a={id:`bot-${Date.now()}`,text:i.response||this.config.fallbackWelcomeMessage||"No response",sender:"bot",timestamp:new Date,richContent:i.richContent};this.setState({messages:[...this.state.messages,a],isLoading:!1})}async sendHumanMessage(e){if(!this.chatId||!this.supportSessionId){const e={id:`error-${Date.now()}`,text:"Chat session not initialized. Please try again.",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],isLoading:!1})}if(!this.chatService)throw new Error("Chat service not initialized");this.chatService.sendTypingIndicator("typing_stop"),this.typingTimeout&&(clearTimeout(this.typingTimeout),this.typingTimeout=null);try{this.chatService.sendMessageViaWebSocket(e.trim())||await this.chatService.sendMessageToAgent(this.chatId,this.supportSessionId,e.trim()),this.setState({isLoading:!1})}catch(i){if(i instanceof t.ChatResolvedError||"ChatResolvedError"===i?.name||"chat_resolved"===i?.message)return void this.enterResolvedState(this.chatId);if(!(i.message?.includes("Chat not found")||i.message?.includes("unauthorized")||i.message?.includes("401")||i.message?.includes("404")))throw i;{this.config.debug,this.chatId=null,this.supportSessionId=null;const i=s.safeLocalStorage();i.removeItem("blockspark_chat_id"),i.removeItem("blockspark_session_id");try{const t=await this.chatService.startSupportChat(this.state.sessionId||null,null,null,null);this.chatId=t.chat_id,this.supportSessionId=t.session_id;const i=s.safeLocalStorage();return i.setItem("blockspark_chat_id",this.chatId),i.setItem("blockspark_session_id",this.supportSessionId),this.chatId&&this.supportSessionId&&await this.chatService.sendMessageToAgent(this.chatId,this.supportSessionId,e.trim()),void this.setState({isLoading:!1})}catch(a){if(a instanceof t.ChatResolvedError||"chat_resolved"===a?.message)return void this.enterResolvedState(this.chatId);throw a}}}}switchToHumanMode(){this.chatMode="human",this.setState({chatMode:"human"}),s.safeLocalStorage().setItem("blockspark_chat_mode","HUMAN")}switchToBotMode(){this.chatMode="ai",this.setState({chatMode:"ai"}),s.safeLocalStorage().setItem("blockspark_chat_mode","BOT")}initializeWelcomePopup(){if(!1!==this.config.showWelcomePopup){const e=this.config.welcomePopupDelay||1500;setTimeout(()=>{this.state.isOpen||this.setState({showWelcomePopup:!0})},e)}}startUserInfoCollection(){this.collectingUserInfo=!0,this.userInfoStep="name",this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="";const e={id:`handoff-${Date.now()}`,text:"👤 You're being connected to a live support agent. Please wait while we transfer your conversation...",sender:"bot",timestamp:new Date},t={id:`prompt-${Date.now()}`,text:"To connect you with a human agent, I'll need some information.\n\nPlease provide your name:",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e,t]})}async handleUserInfoCollection(e){if("name"===this.userInfoStep){const t=e.trim();this.collectedUserName=t,this.userInfoStep="email";const s={id:`prompt-${Date.now()}`,text:"✅ Thank you! Now please provide your email address:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,s],inputValue:""})}if("email"===this.userInfoStep){const t=e.trim();if(!/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(t)){const e={id:`prompt-${Date.now()}`,text:"Please provide a valid email address:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],inputValue:""})}this.collectedUserEmail=t,this.userInfoStep="mobile";const s={id:`prompt-${Date.now()}`,text:"✅ Thank you! Now please provide your mobile number:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,s],inputValue:""})}if("mobile"===this.userInfoStep){const t=e.trim();if(!/^[\+]?[(]?[0-9]{1,4}[)]?[-\s\.]?[(]?[0-9]{1,4}[)]?[-\s\.]?[0-9]{1,9}$/.test(t)||t.length<10){const e={id:`prompt-${Date.now()}`,text:"Please provide a valid mobile number (e.g., +1234567890):",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],inputValue:""})}this.collectedUserMobile=t,this.collectingUserInfo=!1,this.userInfoStep=null,await this.handleHandoff(this.collectedUserName,this.collectedUserEmail,t),this.setState({inputValue:""})}}async handleHandoff(e,t,i){if(!this.chatService)throw new Error("Chat service not initialized");try{this.isConnectingToAgent=!0;const n=this.state.sessionId,o=await this.chatService.ensureChatInitialized(this.chatId,this.supportSessionId,n||null,e||null,t||null,i||null);if(!o||!o.chat_id)throw new Error("Failed to initialize chat session");const c=o.chat_id,h=o.session_id;if(c!==this.chatId){this.chatId=c,this.supportSessionId=h;const e=s.safeLocalStorage();e.setItem("blockspark_chat_id",this.chatId),e.setItem("blockspark_session_id",this.supportSessionId),this.config.debug}try{await this.chatService.requestHandoff(c,h,"Customer requested human agent",n||null,e||null,t||null,i||null),this.config.debug}catch(a){if(!(a.message?.includes("Invalid chat_id")||a.message?.includes("Chat not found")||a.message?.includes("unauthorized")||a.message?.includes("400")||a.message?.includes("401")||a.message?.includes("404")||a.message?.includes("expired")))throw a;{this.config.debug,this.chatId=null,this.supportSessionId=null;const a=s.safeLocalStorage();a.removeItem("blockspark_chat_id"),a.removeItem("blockspark_session_id");const o=await this.chatService.startSupportChat(n||null,e||null,t||null,i||null);if(!o||!o.chat_id)throw new Error("Failed to re-initialize chat session");this.chatId=o.chat_id,this.supportSessionId=o.session_id;const c=s.safeLocalStorage();c.setItem("blockspark_chat_id",this.chatId),c.setItem("blockspark_session_id",this.supportSessionId),await this.chatService.requestHandoff(this.chatId,this.supportSessionId,"Customer requested human agent",n||null,e||null,t||null,i||null),this.config.debug}}this.switchToHumanMode(),this.chatResolved=!1,this.agentAccepted=!1;const r={id:`connecting-${Date.now()}`,text:"Connecting you to a human agent...",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,r]}),c&&h&&this.chatService.connectWebSocket(c,h,e=>{this.handleWebSocketMessage(e)},e=>{this.wsConnected=e}),this.isConnectingToAgent=!1}catch(n){const e={id:`error-${Date.now()}`,text:this.config.debug?`Handoff error: ${n.message}`:"Failed to connect to agent. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e]}),this.isConnectingToAgent=!1}}handleWebSocketMessage(e){switch(e.type){case"message":if(e.content&&("agent"===e.sender_type||!e.sender_type)){const t={id:e.id||`agent-${Date.now()}`,text:e.content,sender:"agent",timestamp:new Date(e.timestamp||Date.now())};new Set(this.state.messages.map(e=>e.id)).has(t.id)||this.setState({messages:[...this.state.messages,t]}),this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null)}break;case"typing_start":"agent"===e.sender_type&&(this.agentTyping=!0,this.agentTypingTimeout&&clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=setTimeout(()=>{this.agentTyping=!1},3e3));break;case"typing_stop":"agent"===e.sender_type&&(this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null));break;case"agent_changed":if(e.to_agent){this.currentAgent={id:e.to_agent_id,name:e.to_agent};const t={id:`system-${Date.now()}`,text:e.from_agent?`Chat has been transferred from ${e.from_agent} to ${e.to_agent}`:`Chat has been transferred to ${e.to_agent}`,sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,t]})}break;case"agent_accepted":this.agentAccepted=!0,this.isConnectingToAgent=!1;const t={id:e.id||`agent-accepted-${Date.now()}`,text:"You can chat now, the agent has accepted your request.",sender:"bot",timestamp:e.timestamp?new Date(e.timestamp):new Date};new Set(this.state.messages.map(e=>e.id)).has(t.id)||this.setState({messages:[...this.state.messages,t]}),e.to_agent&&(this.currentAgent={name:e.to_agent,id:e.to_agent_id});break;case"chat_resolved":case"chat_ended":this.enterResolvedState(e.chat_id||null);break;case"chat_info":"active"===e.status?(this.isConnectingToAgent=!1,this.agentAccepted=!0):"resolved"!==e.status&&"ended"!==e.status||this.enterResolvedState(e.chat_id||null),e.agent_id&&(this.currentAgent={...this.currentAgent,id:e.agent_id});break;case"error":const s={id:`error-${Date.now()}`,text:e.error||"An error occurred. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,s]})}}enterResolvedState(t){this.chatResolved=!0,this.isConnectingToAgent=!1,this.agentAccepted=!1,this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null),this.chatService&&this.chatService.disconnectWebSocket(),this.chatId=null,this.supportSessionId=null;const i=s.safeLocalStorage();i.removeItem("blockspark_chat_id"),i.removeItem("blockspark_session_id");const a={id:`resolved-${Date.now()}`,text:"Thank you for contacting us!",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,a]}),setTimeout(async()=>{if(this.switchToBotMode(),this.chatResolved=!1,this.setState({messages:[],sessionId:null}),this.collectingUserInfo=!1,this.userInfoStep=null,this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="",this.config.dfProjectId&&this.config.dfAgentId&&this.state.isOpen)try{this.setState({isLoading:!0});const t={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"},s=await e.createDialogflowSession(t);if(this.setState({sessionId:s.session_id,isLoading:!1}),s.message){const e={id:`welcome-${Date.now()}`,text:s.message,sender:"bot",timestamp:new Date,richContent:s.richContent};this.setState({messages:[e]})}}catch(t){this.setState({isLoading:!1,error:t.message||"Failed to initialize chat"});const e={id:`fallback-${Date.now()}`,text:this.config.fallbackWelcomeMessage||"Hello! How can I help you today?",sender:"bot",timestamp:new Date};this.setState({messages:[e]})}},2e3)}async loadMessageHistory(e=!1){if(this.chatService&&this.chatId&&this.supportSessionId)try{if(this.chatId&&this.supportSessionId){const t=(await this.chatService.loadMessageHistory(this.chatId,this.supportSessionId)).map(e=>({id:e.id||`history-${Date.now()}-${Math.random()}`,text:e.content,sender:"agent"===e.sender_type?"agent":"user",timestamp:new Date(e.timestamp)}));if(e){const e=new Set(this.state.messages.map(e=>e.id)),s=t.filter(t=>!e.has(t.id)),i=[...this.state.messages,...s].sort((e,t)=>e.timestamp.getTime()-t.timestamp.getTime());this.setState({messages:i})}else this.setState({messages:t})}}catch(t){if(this.config.debug){const e={id:`error-${Date.now()}`,text:`Failed to load chat history: ${t.message}`,sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e]})}}}getAdditionalState(){return{wsConnected:this.wsConnected,agentTyping:this.agentTyping,currentAgent:this.currentAgent,isConnectingToAgent:this.isConnectingToAgent,agentAccepted:this.agentAccepted,chatResolved:this.chatResolved}}destroy(){this.typingTimeout&&clearTimeout(this.typingTimeout),this.agentTypingTimeout&&clearTimeout(this.agentTypingTimeout),this.chatService&&this.chatService.disconnectWebSocket(),this.listeners.clear()}};
+"use strict";Object.defineProperty(exports,Symbol.toStringTag,{value:"Module"});const e=require("../services/dialogflowClient.cjs.js"),t=require("../services/chatService.cjs.js");exports.WidgetStateManager=class{constructor(e){if(this.listeners=new Set,this.chatMode="ai",this.chatId=null,this.supportSessionId=null,this.chatService=null,this.collectingUserInfo=!1,this.userInfoStep=null,this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="",this.wsConnected=!1,this.agentTyping=!1,this.currentAgent={name:"Agent"},this.isConnectingToAgent=!1,this.agentAccepted=!1,this.chatResolved=!1,this.historyLoaded=null,this.typingTimeout=null,this.agentTypingTimeout=null,this.config=e,this.state={isOpen:!1,showWelcomePopup:!1,messages:[],inputValue:"",isLoading:!1,error:null,sessionId:null,chatMode:"ai"},this.chatService=t.createChatService({baseUrl:this.config.backendBaseUrl||"http://localhost:8012",wsUrl:this.config.backendWsUrl||"ws://localhost:8012",debug:this.config.debug||!1}),"undefined"!=typeof window&&window.localStorage){const e=localStorage.getItem("blockspark_chat_mode");this.chatMode="HUMAN"===e?"human":"ai",this.state.chatMode=this.chatMode,this.chatId=localStorage.getItem("blockspark_chat_id"),this.supportSessionId=localStorage.getItem("blockspark_session_id")}}subscribe(e){return this.listeners.add(e),()=>{this.listeners.delete(e)}}getState(){return{...this.state}}setState(e){this.state={...this.state,...e},this.listeners.forEach(e=>e(this.getState()))}updateConfig(e){this.config={...this.config,...e}}async openChat(){if(this.setState({isOpen:!0}),this.state.showWelcomePopup&&this.setState({showWelcomePopup:!1}),"ai"===this.state.chatMode&&!this.state.sessionId&&this.config.dfProjectId&&this.config.dfAgentId)try{this.setState({isLoading:!0});const t={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"},s=await e.createDialogflowSession(t);if(this.setState({sessionId:s.session_id,isLoading:!1}),s.message){const e={id:`welcome-${Date.now()}`,text:s.message,sender:"bot",timestamp:new Date,richContent:s.richContent};this.setState({messages:[e]})}}catch(t){this.setState({isLoading:!1,error:t.message||"Failed to initialize chat"});const e={id:`fallback-${Date.now()}`,text:this.config.fallbackWelcomeMessage||"Hello! How can I help you today?",sender:"bot",timestamp:new Date};this.setState({messages:[e]})}}closeChat(){this.setState({isOpen:!1})}closeWelcomePopup(){this.setState({showWelcomePopup:!1})}toggleChat(){const e=!this.state.isOpen;this.setState({isOpen:e}),e&&this.state.showWelcomePopup&&this.setState({showWelcomePopup:!1})}setInputValue(e){this.setState({inputValue:e})}clearError(){this.setState({error:null})}async sendMessage(e,s=!1){if(e.trim()&&!this.state.isLoading){if(this.collectingUserInfo){const t={id:`user-${Date.now()}`,text:e.trim(),sender:"user",timestamp:new Date};return this.setState({messages:[...this.state.messages,t],inputValue:"",isLoading:!1,error:null}),void(await this.handleUserInfoCollection(e))}if(s)this.setState({inputValue:"",isLoading:!0,error:null});else{const t={id:`user-${Date.now()}`,text:e.trim(),sender:"user",timestamp:new Date};this.setState({messages:[...this.state.messages,t],inputValue:"",isLoading:!0,error:null})}try{"human"===this.state.chatMode?await this.sendHumanMessage(e):await this.sendAIMessage(e)}catch(i){if(i instanceof t.ChatResolvedError||"ChatResolvedError"===i?.name||"chat_resolved"===i?.message)return void this.enterResolvedState(this.chatId);const e={id:`error-${Date.now()}`,text:this.config.debug?`Error: ${i.message||"Failed to send message"}`:i.message?.includes("CORS")||i.message?.includes("Failed to fetch")?"Unable to connect to Dialogflow. Please check your configuration and network.":"Sorry, I'm having trouble processing your message. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e],error:i.message||"Failed to send message",isLoading:!1})}}}async sendAIMessage(t){if(!this.config.dfProjectId||!this.config.dfAgentId)throw new Error("Dialogflow configuration is missing");const s={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"};if(!this.state.sessionId){const t=await e.createDialogflowSession(s);this.setState({sessionId:t.session_id})}this.config.debug;const i=await e.sendDialogflowMessage(t,this.state.sessionId,s);if(this.config.debug,!0===i.handoff){const e={id:`bot-${Date.now()}`,text:i.response||this.config.fallbackWelcomeMessage||"No response",sender:"bot",timestamp:new Date,richContent:i.richContent};return this.setState({messages:[...this.state.messages,e],isLoading:!1}),void this.startUserInfoCollection()}const a={id:`bot-${Date.now()}`,text:i.response||this.config.fallbackWelcomeMessage||"No response",sender:"bot",timestamp:new Date,richContent:i.richContent};this.setState({messages:[...this.state.messages,a],isLoading:!1})}async sendHumanMessage(e){if(!this.chatId||!this.supportSessionId){const e={id:`error-${Date.now()}`,text:"Chat session not initialized. Please try again.",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],isLoading:!1})}if(!this.chatService)throw new Error("Chat service not initialized");this.chatService.sendTypingIndicator("typing_stop"),this.typingTimeout&&(clearTimeout(this.typingTimeout),this.typingTimeout=null);try{this.chatService.sendMessageViaWebSocket(e.trim())||await this.chatService.sendMessageToAgent(this.chatId,this.supportSessionId,e.trim()),this.setState({isLoading:!1})}catch(s){if(s instanceof t.ChatResolvedError||"ChatResolvedError"===s?.name||"chat_resolved"===s?.message)return void this.enterResolvedState(this.chatId);if(!(s.message?.includes("Chat not found")||s.message?.includes("unauthorized")||s.message?.includes("401")||s.message?.includes("404")))throw s;this.config.debug,this.chatId=null,this.supportSessionId=null,"undefined"!=typeof window&&window.localStorage&&(localStorage.removeItem("blockspark_chat_id"),localStorage.removeItem("blockspark_session_id"));try{const t=await this.chatService.startSupportChat(this.state.sessionId||null,null,null,null);return this.chatId=t.chat_id,this.supportSessionId=t.session_id,"undefined"!=typeof window&&window.localStorage&&(localStorage.setItem("blockspark_chat_id",this.chatId),localStorage.setItem("blockspark_session_id",this.supportSessionId)),this.chatId&&this.supportSessionId&&await this.chatService.sendMessageToAgent(this.chatId,this.supportSessionId,e.trim()),void this.setState({isLoading:!1})}catch(i){if(i instanceof t.ChatResolvedError||"chat_resolved"===i?.message)return void this.enterResolvedState(this.chatId);throw i}}}switchToHumanMode(){this.chatMode="human",this.setState({chatMode:"human"}),"undefined"!=typeof window&&window.localStorage&&localStorage.setItem("blockspark_chat_mode","HUMAN")}switchToBotMode(){this.chatMode="ai",this.setState({chatMode:"ai"}),"undefined"!=typeof window&&window.localStorage&&localStorage.setItem("blockspark_chat_mode","BOT")}initializeWelcomePopup(){if(!1!==this.config.showWelcomePopup){const e=this.config.welcomePopupDelay||1500;setTimeout(()=>{this.state.isOpen||this.setState({showWelcomePopup:!0})},e)}}startUserInfoCollection(){this.collectingUserInfo=!0,this.userInfoStep="name",this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="";const e={id:`prompt-${Date.now()}`,text:"To connect you with a human agent, I'll need some information. Please provide your name:",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e]})}async handleUserInfoCollection(e){if("name"===this.userInfoStep){const t=e.trim();this.collectedUserName=t,this.userInfoStep="email";const s={id:`prompt-${Date.now()}`,text:"Thank you! Now please provide your email address:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,s],inputValue:""})}if("email"===this.userInfoStep){const t=e.trim();if(!/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(t)){const e={id:`prompt-${Date.now()}`,text:"Please provide a valid email address:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],inputValue:""})}this.collectedUserEmail=t,this.userInfoStep="mobile";const s={id:`prompt-${Date.now()}`,text:"Thank you! Now please provide your mobile number:",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,s],inputValue:""})}if("mobile"===this.userInfoStep){const t=e.trim();if(!/^[\+]?[(]?[0-9]{1,4}[)]?[-\s\.]?[(]?[0-9]{1,4}[)]?[-\s\.]?[0-9]{1,9}$/.test(t)||t.length<10){const e={id:`prompt-${Date.now()}`,text:"Please provide a valid mobile number (e.g., +1234567890):",sender:"bot",timestamp:new Date};return void this.setState({messages:[...this.state.messages,e],inputValue:""})}this.collectedUserMobile=t,this.collectingUserInfo=!1,this.userInfoStep=null,await this.handleHandoff(this.collectedUserName,this.collectedUserEmail,t),this.setState({inputValue:""})}}async handleHandoff(e,t,s){if(!this.chatService)throw new Error("Chat service not initialized");try{this.isConnectingToAgent=!0;const a=this.state.sessionId,o=await this.chatService.ensureChatInitialized(this.chatId,this.supportSessionId,a||null,e||null,t||null,s||null);if(!o||!o.chat_id)throw new Error("Failed to initialize chat session");const n=o.chat_id,c=o.session_id;n!==this.chatId&&(this.chatId=n,this.supportSessionId=c,"undefined"!=typeof window&&window.localStorage&&(localStorage.setItem("blockspark_chat_id",this.chatId),localStorage.setItem("blockspark_session_id",this.supportSessionId)),this.config.debug);try{await this.chatService.requestHandoff(n,c,"Customer requested human agent",a||null,e||null,t||null,s||null),this.config.debug}catch(i){if(!(i.message?.includes("Invalid chat_id")||i.message?.includes("Chat not found")||i.message?.includes("unauthorized")||i.message?.includes("400")||i.message?.includes("401")||i.message?.includes("404")||i.message?.includes("expired")))throw i;{this.config.debug,this.chatId=null,this.supportSessionId=null,"undefined"!=typeof window&&window.localStorage&&(localStorage.removeItem("blockspark_chat_id"),localStorage.removeItem("blockspark_session_id"));const i=await this.chatService.startSupportChat(a||null,e||null,t||null,s||null);if(!i||!i.chat_id)throw new Error("Failed to re-initialize chat session");this.chatId=i.chat_id,this.supportSessionId=i.session_id,"undefined"!=typeof window&&window.localStorage&&(localStorage.setItem("blockspark_chat_id",this.chatId),localStorage.setItem("blockspark_session_id",this.supportSessionId)),await this.chatService.requestHandoff(this.chatId,this.supportSessionId,"Customer requested human agent",a||null,e||null,t||null,s||null),this.config.debug}}this.switchToHumanMode(),this.chatResolved=!1,this.agentAccepted=!1;const h={id:`connecting-${Date.now()}`,text:"Connecting you to a human agent...",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,h]}),n&&c&&this.chatService.connectWebSocket(n,c,e=>{this.handleWebSocketMessage(e)},e=>{this.wsConnected=e}),this.isConnectingToAgent=!1}catch(a){const e={id:`error-${Date.now()}`,text:this.config.debug?`Handoff error: ${a.message}`:"Failed to connect to agent. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e]}),this.isConnectingToAgent=!1}}handleWebSocketMessage(e){switch(e.type){case"message":if(e.content&&("agent"===e.sender_type||!e.sender_type)){const t={id:e.id||`agent-${Date.now()}`,text:e.content,sender:"agent",timestamp:new Date(e.timestamp||Date.now())};new Set(this.state.messages.map(e=>e.id)).has(t.id)||this.setState({messages:[...this.state.messages,t]}),this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null)}break;case"typing_start":"agent"===e.sender_type&&(this.agentTyping=!0,this.agentTypingTimeout&&clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=setTimeout(()=>{this.agentTyping=!1},3e3));break;case"typing_stop":"agent"===e.sender_type&&(this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null));break;case"agent_changed":if(e.to_agent){this.currentAgent={id:e.to_agent_id,name:e.to_agent};const t={id:`system-${Date.now()}`,text:e.from_agent?`Chat has been transferred from ${e.from_agent} to ${e.to_agent}`:`Chat has been transferred to ${e.to_agent}`,sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,t]})}break;case"agent_accepted":this.agentAccepted=!0,this.isConnectingToAgent=!1;const t={id:e.id||`agent-accepted-${Date.now()}`,text:"You can chat now, the agent has accepted your request.",sender:"bot",timestamp:e.timestamp?new Date(e.timestamp):new Date};new Set(this.state.messages.map(e=>e.id)).has(t.id)||this.setState({messages:[...this.state.messages,t]}),e.to_agent&&(this.currentAgent={name:e.to_agent,id:e.to_agent_id});break;case"chat_resolved":case"chat_ended":this.enterResolvedState(e.chat_id||null);break;case"chat_info":"active"===e.status?(this.isConnectingToAgent=!1,this.agentAccepted=!0):"resolved"!==e.status&&"ended"!==e.status||this.enterResolvedState(e.chat_id||null),e.agent_id&&(this.currentAgent={...this.currentAgent,id:e.agent_id});break;case"error":const s={id:`error-${Date.now()}`,text:e.error||"An error occurred. Please try again.",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,s]})}}enterResolvedState(t){this.chatResolved=!0,this.isConnectingToAgent=!1,this.agentAccepted=!1,this.agentTyping=!1,this.agentTypingTimeout&&(clearTimeout(this.agentTypingTimeout),this.agentTypingTimeout=null),this.chatService&&this.chatService.disconnectWebSocket(),this.chatId=null,this.supportSessionId=null,"undefined"!=typeof window&&window.localStorage&&(localStorage.removeItem("blockspark_chat_id"),localStorage.removeItem("blockspark_session_id"));const s={id:`resolved-${Date.now()}`,text:"Thank you for contacting us!",sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,s]}),setTimeout(async()=>{if(this.switchToBotMode(),this.chatResolved=!1,this.setState({messages:[],sessionId:null}),this.collectingUserInfo=!1,this.userInfoStep=null,this.collectedUserName="",this.collectedUserEmail="",this.collectedUserMobile="",this.config.dfProjectId&&this.config.dfAgentId&&this.state.isOpen)try{this.setState({isLoading:!0});const t={dfProjectId:this.config.dfProjectId,dfLocation:this.config.dfLocation||"us-central1",dfAgentId:this.config.dfAgentId,serviceAccountKey:this.config.serviceAccountKey,accessToken:this.config.accessToken,languageCode:this.config.languageCode||"en"},s=await e.createDialogflowSession(t);if(this.setState({sessionId:s.session_id,isLoading:!1}),s.message){const e={id:`welcome-${Date.now()}`,text:s.message,sender:"bot",timestamp:new Date,richContent:s.richContent};this.setState({messages:[e]})}}catch(t){this.setState({isLoading:!1,error:t.message||"Failed to initialize chat"});const e={id:`fallback-${Date.now()}`,text:this.config.fallbackWelcomeMessage||"Hello! How can I help you today?",sender:"bot",timestamp:new Date};this.setState({messages:[e]})}},2e3)}async loadMessageHistory(e=!1){if(this.chatService&&this.chatId&&this.supportSessionId)try{if(this.chatId&&this.supportSessionId){const t=(await this.chatService.loadMessageHistory(this.chatId,this.supportSessionId)).map(e=>({id:e.id||`history-${Date.now()}-${Math.random()}`,text:e.content,sender:"agent"===e.sender_type?"agent":"user",timestamp:new Date(e.timestamp)}));if(e){const e=new Set(this.state.messages.map(e=>e.id)),s=t.filter(t=>!e.has(t.id)),i=[...this.state.messages,...s].sort((e,t)=>e.timestamp.getTime()-t.timestamp.getTime());this.setState({messages:i})}else this.setState({messages:t})}}catch(t){if(this.config.debug){const e={id:`error-${Date.now()}`,text:`Failed to load chat history: ${t.message}`,sender:"bot",timestamp:new Date};this.setState({messages:[...this.state.messages,e]})}}}getAdditionalState(){return{wsConnected:this.wsConnected,agentTyping:this.agentTyping,currentAgent:this.currentAgent,isConnectingToAgent:this.isConnectingToAgent,agentAccepted:this.agentAccepted,chatResolved:this.chatResolved}}destroy(){this.typingTimeout&&clearTimeout(this.typingTimeout),this.agentTypingTimeout&&clearTimeout(this.agentTypingTimeout),this.chatService&&this.chatService.disconnectWebSocket(),this.listeners.clear()}};
 //# sourceMappingURL=stateManager.cjs.js.map

package/dist/core/stateManager.cjs.js.map

@@ -1 +1 @@
-{"version":3,"file":"stateManager.cjs.js","sources":["../../src/core/stateManager.ts"],"sourcesContent":["/**\n * State Manager - Framework Agnostic\n * Manages widget state independently of framework\n */\n\nimport type { WidgetState, WidgetConfig, ChatMessage } from './types';\nimport {\n  createDialogflowSession,\n  sendDialogflowMessage,\n  type DialogflowConfig,\n} from '../services/dialogflowClient';\nimport { \n  createChatService, \n  ChatResolvedError,\n  type WebSocketMessage\n} from '../services/chatService';\nimport { safeLocalStorage } from '../utils/ssr';\n\nexport class WidgetStateManager {\n  private state: WidgetState;\n  private config: WidgetConfig;\n  private listeners: Set<(state: WidgetState) => void> = new Set();\n  private chatMode: 'ai' | 'human' = 'ai';\n  private chatId: string | null = null;\n  private supportSessionId: string | null = null;\n  private chatService: ReturnType<typeof createChatService> | null = null;\n  \n  // User info collection for handoff\n  private collectingUserInfo: boolean = false;\n  private userInfoStep: 'name' | 'email' | 'mobile' | null = null;\n  private collectedUserName: string = '';\n  private collectedUserEmail: string = '';\n  private collectedUserMobile: string = '';\n  \n  // Additional state for human support\n  private wsConnected: boolean = false;\n  private agentTyping: boolean = false;\n  private currentAgent: { name: string; id?: string } = { name: 'Agent' };\n  private isConnectingToAgent: boolean = false;\n  private agentAccepted: boolean = false;\n  private chatResolved: boolean = false;\n  private historyLoaded: string | null = null;\n  \n  // Typing timeout refs (stored as class properties since we can't use refs)\n  private typingTimeout: NodeJS.Timeout | null = null;\n  private agentTypingTimeout: NodeJS.Timeout | null = null;\n\n  constructor(config: WidgetConfig) {\n    this.config = config;\n    this.state = {\n      isOpen: false,\n      showWelcomePopup: false,\n      messages: [],\n      inputValue: '',\n      isLoading: false,\n      error: null,\n      sessionId: null,\n      chatMode: 'ai',\n    };\n    \n    // Initialize ChatService\n    this.chatService = createChatService({\n      baseUrl: this.config.backendBaseUrl || 'http://localhost:8012',\n      wsUrl: this.config.backendWsUrl || 'ws://localhost:8012',\n      debug: this.config.debug || false,\n    });\n    \n    // Load chat mode and chat IDs from localStorage if available (SSR-safe)\n    const storage = safeLocalStorage();\n    const savedMode = storage.getItem('blockspark_chat_mode');\n    if (savedMode) {\n      this.chatMode = savedMode === 'HUMAN' ? 'human' : 'ai';\n      this.state.chatMode = this.chatMode;\n    }\n    \n    this.chatId = storage.getItem('blockspark_chat_id');\n    this.supportSessionId = storage.getItem('blockspark_session_id');\n  }\n\n  /**\n   * Subscribe to state changes\n   */\n  subscribe(listener: (state: WidgetState) => void): () => void {\n    this.listeners.add(listener);\n    return () => {\n      this.listeners.delete(listener);\n    };\n  }\n\n  /**\n   * Get current state\n   */\n  getState(): WidgetState {\n    return { ...this.state };\n  }\n\n  /**\n   * Update state and notify listeners\n   */\n  private setState(updates: Partial<WidgetState>): void {\n    this.state = { ...this.state, ...updates };\n    this.listeners.forEach(listener => listener(this.getState()));\n  }\n\n  /**\n   * Update configuration\n   */\n  updateConfig(config: Partial<WidgetConfig>): void {\n    this.config = { ...this.config, ...config };\n  }\n\n  /**\n   * Open chat\n   */\n  async openChat(): Promise<void> {\n    this.setState({ isOpen: true });\n    if (this.state.showWelcomePopup) {\n      this.setState({ showWelcomePopup: false });\n    }\n    \n    // Initialize Dialogflow session when chat opens (if in AI mode and no session exists)\n    if (this.state.chatMode === 'ai' && !this.state.sessionId && this.config.dfProjectId && this.config.dfAgentId) {\n      try {\n        this.setState({ isLoading: true });\n        const dialogflowConfig: DialogflowConfig = {\n          dfProjectId: this.config.dfProjectId,\n          dfLocation: this.config.dfLocation || 'us-central1',\n          dfAgentId: this.config.dfAgentId,\n          serviceAccountKey: this.config.serviceAccountKey,\n          accessToken: this.config.accessToken,\n          languageCode: this.config.languageCode || 'en',\n        };\n        \n        const session = await createDialogflowSession(dialogflowConfig);\n        this.setState({ \n          sessionId: session.session_id,\n          isLoading: false,\n        });\n        \n        // Add welcome message from Dialogflow if available\n        if (session.message) {\n          const welcomeMessage: ChatMessage = {\n            id: `welcome-${Date.now()}`,\n            text: session.message,\n            sender: 'bot',\n            timestamp: new Date(),\n            richContent: session.richContent,\n          };\n          this.setState({\n            messages: [welcomeMessage],\n          });\n        }\n      } catch (error: any) {\n        console.error('Error initializing Dialogflow session:', error);\n        this.setState({ \n          isLoading: false,\n          error: error.message || 'Failed to initialize chat',\n        });\n        \n        // Show fallback welcome message\n        const fallbackMessage: ChatMessage = {\n          id: `fallback-${Date.now()}`,\n          text: this.config.fallbackWelcomeMessage || 'Hello! How can I help you today?',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [fallbackMessage],\n        });\n      }\n    }\n  }\n\n  /**\n   * Close chat\n   */\n  closeChat(): void {\n    this.setState({ isOpen: false });\n  }\n\n  /**\n   * Close welcome popup\n   */\n  closeWelcomePopup(): void {\n    this.setState({ showWelcomePopup: false });\n  }\n\n  /**\n   * Toggle chat\n   */\n  toggleChat(): void {\n    const willBeOpen = !this.state.isOpen;\n    this.setState({ isOpen: willBeOpen });\n    if (willBeOpen && this.state.showWelcomePopup) {\n      this.setState({ showWelcomePopup: false });\n    }\n  }\n\n  /**\n   * Set input value\n   */\n  setInputValue(value: string): void {\n    this.setState({ inputValue: value });\n  }\n\n  /**\n   * Clear error\n   */\n  clearError(): void {\n    this.setState({ error: null });\n  }\n\n  /**\n   * Send message\n   */\n  async sendMessage(text: string, skipUserMessage: boolean = false): Promise<void> {\n    if (!text.trim() || this.state.isLoading) {\n      return;\n    }\n\n    // Handle user info collection for handoff\n    if (this.collectingUserInfo) {\n      // Add user message first so it appears in chat\n      const userMessage: ChatMessage = {\n        id: `user-${Date.now()}`,\n        text: text.trim(),\n        sender: 'user',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, userMessage],\n        inputValue: '',\n        isLoading: false,\n        error: null,\n      });\n      \n      // Then handle the info collection\n      await this.handleUserInfoCollection(text);\n      return;\n    }\n\n    // Add user message unless skipped (e.g., when chip button already added it)\n    if (!skipUserMessage) {\n      const userMessage: ChatMessage = {\n        id: `user-${Date.now()}`,\n        text: text.trim(),\n        sender: 'user',\n        timestamp: new Date(),\n      };\n\n      this.setState({\n        messages: [...this.state.messages, userMessage],\n        inputValue: '',\n        isLoading: true,\n        error: null,\n      });\n    } else {\n      this.setState({\n        inputValue: '',\n        isLoading: true,\n        error: null,\n      });\n    }\n\n    try {\n      if (this.state.chatMode === 'human') {\n        // Human support mode\n        await this.sendHumanMessage(text);\n      } else {\n        // AI mode (Dialogflow)\n        await this.sendAIMessage(text);\n      }\n    } catch (error: any) {\n      console.error('Error sending message:', error);\n      \n      // chat_resolved is a normal terminal condition, not an error\n      if (error instanceof ChatResolvedError || error?.name === 'ChatResolvedError' || error?.message === 'chat_resolved') {\n        this.enterResolvedState(this.chatId);\n        return;\n      }\n      \n      // Add error message to chat\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: this.config.debug \n          ? `Error: ${error.message || 'Failed to send message'}`\n          : error.message?.includes('CORS') || error.message?.includes('Failed to fetch')\n          ? 'Unable to connect to Dialogflow. Please check your configuration and network.'\n          : 'Sorry, I\\'m having trouble processing your message. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      \n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n        error: error.message || 'Failed to send message',\n        isLoading: false,\n      });\n    }\n  }\n\n  /**\n   * Send message to Dialogflow\n   */\n  private async sendAIMessage(text: string): Promise<void> {\n    if (!this.config.dfProjectId || !this.config.dfAgentId) {\n      throw new Error('Dialogflow configuration is missing');\n    }\n\n    const dialogflowConfig: DialogflowConfig = {\n      dfProjectId: this.config.dfProjectId!,\n      dfLocation: this.config.dfLocation || 'us-central1',\n      dfAgentId: this.config.dfAgentId!,\n      serviceAccountKey: this.config.serviceAccountKey,\n      accessToken: this.config.accessToken,\n      languageCode: this.config.languageCode || 'en',\n    };\n\n    // Create session if needed\n    if (!this.state.sessionId) {\n      const session = await createDialogflowSession(dialogflowConfig);\n      this.setState({ sessionId: session.session_id });\n    }\n\n    // Send message (correct parameter order: message, sessionId, config)\n    if (this.config.debug) {\n      console.log('Sending message to Dialogflow:', {\n        message: text,\n        sessionId: this.state.sessionId,\n        hasConfig: !!dialogflowConfig,\n      });\n    }\n    \n    const response = await sendDialogflowMessage(\n      text,\n      this.state.sessionId!,\n      dialogflowConfig\n    );\n\n    if (this.config.debug) {\n      console.log('Dialogflow response:', {\n        response: response.response,\n        hasRichContent: !!response.richContent,\n        richContent: response.richContent,\n      });\n    }\n\n    // Check for handoff\n    if (response.handoff === true) {\n      // Add bot response first\n      const botMessage: ChatMessage = {\n        id: `bot-${Date.now()}`,\n        text: response.response || this.config.fallbackWelcomeMessage || 'No response',\n        sender: 'bot',\n        timestamp: new Date(),\n        richContent: response.richContent,\n      };\n      this.setState({\n        messages: [...this.state.messages, botMessage],\n        isLoading: false,\n      });\n      \n      // Start collecting user info for handoff\n      this.startUserInfoCollection();\n      return;\n    }\n    \n    const botMessage: ChatMessage = {\n      id: `bot-${Date.now()}`,\n      text: response.response || this.config.fallbackWelcomeMessage || 'No response',\n      sender: 'bot',\n      timestamp: new Date(),\n      richContent: response.richContent,\n    };\n\n    this.setState({\n      messages: [...this.state.messages, botMessage],\n      isLoading: false,\n    });\n  }\n\n  /**\n   * Send message to human support\n   */\n  private async sendHumanMessage(text: string): Promise<void> {\n    if (!this.chatId || !this.supportSessionId) {\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: 'Chat session not initialized. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n        isLoading: false,\n      });\n      return;\n    }\n\n    if (!this.chatService) {\n      throw new Error('Chat service not initialized');\n    }\n\n    // Send typing_stop before sending message\n    this.chatService.sendTypingIndicator('typing_stop');\n    if (this.typingTimeout) {\n      clearTimeout(this.typingTimeout);\n      this.typingTimeout = null;\n    }\n\n    try {\n      // Try WebSocket first, fallback to REST API\n      const sentViaWs = this.chatService.sendMessageViaWebSocket(text.trim());\n      \n      if (!sentViaWs) {\n        // Fallback to REST API\n        await this.chatService.sendMessageToAgent(this.chatId, this.supportSessionId, text.trim());\n      }\n      \n      this.setState({ isLoading: false });\n    } catch (error: any) {\n      // chat_resolved is a normal terminal condition, not an error\n      if (error instanceof ChatResolvedError || error?.name === 'ChatResolvedError' || error?.message === 'chat_resolved') {\n        this.enterResolvedState(this.chatId);\n        return;\n      }\n\n      // Handle 401/404 - clear chat_id and reinitialize\n      if (error.message?.includes('Chat not found') ||\n          error.message?.includes('unauthorized') ||\n          error.message?.includes('401') ||\n          error.message?.includes('404')) {\n        if (this.config.debug) {\n          console.log('⚠️ Chat expired. Re-initializing...');\n        }\n        \n        // Clear chat_id\n        this.chatId = null;\n        this.supportSessionId = null;\n        const storage = safeLocalStorage();\n        storage.removeItem('blockspark_chat_id');\n        storage.removeItem('blockspark_session_id');\n        \n        // Try to reinitialize chat\n        try {\n          const newSession = await this.chatService.startSupportChat(\n            this.state.sessionId || null,\n            null,\n            null,\n            null\n          );\n          this.chatId = newSession.chat_id;\n          this.supportSessionId = newSession.session_id;\n          const storage1 = safeLocalStorage();\n          storage1.setItem('blockspark_chat_id', this.chatId);\n          storage1.setItem('blockspark_session_id', this.supportSessionId);\n          \n          // Retry sending message\n          if (this.chatId && this.supportSessionId) {\n            await this.chatService.sendMessageToAgent(\n              this.chatId,\n              this.supportSessionId,\n              text.trim()\n            );\n          }\n          this.setState({ isLoading: false });\n          return;\n        } catch (retryError: any) {\n          if (retryError instanceof ChatResolvedError || retryError?.message === 'chat_resolved') {\n            this.enterResolvedState(this.chatId);\n            return;\n          }\n          throw retryError;\n        }\n      } else {\n        throw error;\n      }\n    }\n  }\n\n  /**\n   * Switch to human mode\n   */\n  switchToHumanMode(): void {\n    this.chatMode = 'human';\n    this.setState({ chatMode: 'human' });\n    safeLocalStorage().setItem('blockspark_chat_mode', 'HUMAN');\n  }\n\n  /**\n   * Switch to AI mode\n   */\n  switchToBotMode(): void {\n    this.chatMode = 'ai';\n    this.setState({ chatMode: 'ai' });\n    safeLocalStorage().setItem('blockspark_chat_mode', 'BOT');\n  }\n\n  /**\n   * Initialize welcome popup\n   */\n  initializeWelcomePopup(): void {\n    if (this.config.showWelcomePopup !== false) {\n      const delay = this.config.welcomePopupDelay || 1500;\n      setTimeout(() => {\n        if (!this.state.isOpen) {\n          this.setState({ showWelcomePopup: true });\n        }\n      }, delay);\n    }\n  }\n\n  /**\n   * Start user info collection for handoff\n   */\n  private startUserInfoCollection(): void {\n    this.collectingUserInfo = true;\n    this.userInfoStep = 'name';\n    this.collectedUserName = '';\n    this.collectedUserEmail = '';\n    this.collectedUserMobile = '';\n    \n    // Add initial handoff message with better formatting\n    const handoffMessage: ChatMessage = {\n      id: `handoff-${Date.now()}`,\n      text: '👤 You\\'re being connected to a live support agent. Please wait while we transfer your conversation...',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    \n    // Ask for name\n    const namePrompt: ChatMessage = {\n      id: `prompt-${Date.now()}`,\n      text: 'To connect you with a human agent, I\\'ll need some information.\\n\\nPlease provide your name:',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    \n    this.setState({\n      messages: [...this.state.messages, handoffMessage, namePrompt],\n    });\n  }\n\n  /**\n   * Handle user info collection\n   */\n  private async handleUserInfoCollection(text: string): Promise<void> {\n    if (this.userInfoStep === 'name') {\n      // Save name and ask for email\n      const name = text.trim();\n      this.collectedUserName = name;\n      this.userInfoStep = 'email';\n      \n      // Ask for email\n      const emailPrompt: ChatMessage = {\n        id: `prompt-${Date.now()}`,\n        text: '✅ Thank you! Now please provide your email address:',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, emailPrompt],\n        inputValue: '',\n      });\n      return;\n    } else if (this.userInfoStep === 'email') {\n      // Validate email format\n      const email = text.trim();\n      const emailRegex = /^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$/;\n      \n      if (!emailRegex.test(email)) {\n        // Invalid email, ask again\n        const invalidEmailMessage: ChatMessage = {\n          id: `prompt-${Date.now()}`,\n          text: 'Please provide a valid email address:',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, invalidEmailMessage],\n          inputValue: '',\n        });\n        return;\n      }\n      \n      // Save email and ask for mobile\n      this.collectedUserEmail = email;\n      this.userInfoStep = 'mobile';\n      \n      // Ask for mobile\n      const mobilePrompt: ChatMessage = {\n        id: `prompt-${Date.now()}`,\n        text: '✅ Thank you! Now please provide your mobile number:',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, mobilePrompt],\n        inputValue: '',\n      });\n      return;\n    } else if (this.userInfoStep === 'mobile') {\n      // Validate mobile format\n      const mobile = text.trim();\n      const mobileRegex = /^[\\+]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[0-9]{1,9}$/;\n      \n      if (!mobileRegex.test(mobile) || mobile.length < 10) {\n        // Invalid mobile, ask again\n        const invalidMobileMessage: ChatMessage = {\n          id: `prompt-${Date.now()}`,\n          text: 'Please provide a valid mobile number (e.g., +1234567890):',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, invalidMobileMessage],\n          inputValue: '',\n        });\n        return;\n      }\n      \n      // Save mobile and proceed with handoff\n      this.collectedUserMobile = mobile;\n      \n      // Reset collection state\n      this.collectingUserInfo = false;\n      this.userInfoStep = null;\n      \n      // Proceed with handoff using collected info\n      await this.handleHandoff(this.collectedUserName, this.collectedUserEmail, mobile);\n      this.setState({ inputValue: '' });\n    }\n  }\n\n  /**\n   * Handle handoff from Dialogflow to human support\n   */\n  async handleHandoff(customerName?: string, customerEmail?: string, customerMobile?: string): Promise<void> {\n    if (!this.chatService) {\n      throw new Error('Chat service not initialized');\n    }\n\n    try {\n      this.isConnectingToAgent = true;\n      \n      // Get Dialogflow session ID if available\n      const dialogflowSessionId = this.state.sessionId;\n      \n      // STEP 1: Ensure chat is initialized\n      const session = await this.chatService.ensureChatInitialized(\n        this.chatId,\n        this.supportSessionId,\n        dialogflowSessionId || null,\n        customerName || null,\n        customerEmail || null,\n        customerMobile || null\n      );\n      \n      if (!session || !session.chat_id) {\n        throw new Error('Failed to initialize chat session');\n      }\n      \n      const currentChatId = session.chat_id;\n      const currentSupportSessionId = session.session_id;\n      \n      // Update state if chat was newly initialized\n      if (currentChatId !== this.chatId) {\n        this.chatId = currentChatId;\n        this.supportSessionId = currentSupportSessionId;\n        const storage = safeLocalStorage();\n        storage.setItem('blockspark_chat_id', this.chatId);\n        storage.setItem('blockspark_session_id', this.supportSessionId);\n        if (this.config.debug) {\n          console.log('✅ Chat initialized:', { chatId: currentChatId, sessionId: currentSupportSessionId });\n        }\n      }\n\n      // STEP 2: Request handoff\n      try {\n        await this.chatService.requestHandoff(\n          currentChatId,\n          currentSupportSessionId,\n          'Customer requested human agent',\n          dialogflowSessionId || null,\n          customerName || null,\n          customerEmail || null,\n          customerMobile || null\n        );\n        \n        if (this.config.debug) {\n          console.log('✅ Handoff requested successfully');\n        }\n      } catch (handoffError: any) {\n        // Handle 401/404 or \"chat not found\" - clear chat_id and retry\n        if (handoffError.message?.includes('Invalid chat_id') || \n            handoffError.message?.includes('Chat not found') ||\n            handoffError.message?.includes('unauthorized') ||\n            handoffError.message?.includes('400') ||\n            handoffError.message?.includes('401') ||\n            handoffError.message?.includes('404') ||\n            handoffError.message?.includes('expired')) {\n          if (this.config.debug) {\n            console.log('⚠️ Chat expired or not found. Re-initializing chat...');\n          }\n          \n          // Clear old chat_id\n          this.chatId = null;\n          this.supportSessionId = null;\n          const storage2 = safeLocalStorage();\n          storage2.removeItem('blockspark_chat_id');\n          storage2.removeItem('blockspark_session_id');\n          \n          // Create new chat session\n          const newSession = await this.chatService.startSupportChat(\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (!newSession || !newSession.chat_id) {\n            throw new Error('Failed to re-initialize chat session');\n          }\n          \n          this.chatId = newSession.chat_id;\n          this.supportSessionId = newSession.session_id;\n          const storage4 = safeLocalStorage();\n          storage4.setItem('blockspark_chat_id', this.chatId);\n          storage4.setItem('blockspark_session_id', this.supportSessionId);\n          \n          // Retry handoff with new chat_id\n          await this.chatService.requestHandoff(\n            this.chatId,\n            this.supportSessionId,\n            'Customer requested human agent',\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (this.config.debug) {\n            console.log('✅ Handoff requested successfully after retry');\n          }\n        } else {\n          throw handoffError;\n        }\n      }\n\n      // Switch to human mode\n      this.switchToHumanMode();\n      this.chatResolved = false;\n      this.agentAccepted = false;\n\n      // Add connecting message\n      const connectingMessage: ChatMessage = {\n        id: `connecting-${Date.now()}`,\n        text: 'Connecting you to a human agent...',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, connectingMessage],\n      });\n\n      // Connect WebSocket with handlers\n      if (currentChatId && currentSupportSessionId) {\n        this.chatService.connectWebSocket(\n          currentChatId,\n          currentSupportSessionId,\n          (message: WebSocketMessage) => {\n            this.handleWebSocketMessage(message);\n          },\n          (connected: boolean) => {\n            this.wsConnected = connected;\n          }\n        );\n      }\n      \n      this.isConnectingToAgent = false;\n    } catch (error: any) {\n      console.error('Error handling handoff:', error);\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: this.config.debug\n          ? `Handoff error: ${error.message}`\n          : 'Failed to connect to agent. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n      });\n      this.isConnectingToAgent = false;\n    }\n  }\n\n  /**\n   * Handle WebSocket messages\n   */\n  private handleWebSocketMessage(message: WebSocketMessage): void {\n    switch (message.type) {\n      case 'message':\n        if (message.content) {\n          // Only display messages from agent\n          if (message.sender_type === 'agent' || !message.sender_type) {\n            const agentMessage: ChatMessage = {\n              id: message.id || `agent-${Date.now()}`,\n              text: message.content,\n              sender: 'agent',\n              timestamp: new Date(message.timestamp || Date.now()),\n            };\n            \n            // Avoid duplicate messages\n            const existingIds = new Set(this.state.messages.map(m => m.id));\n            if (!existingIds.has(agentMessage.id)) {\n              this.setState({\n                messages: [...this.state.messages, agentMessage],\n              });\n            }\n            \n            // Hide typing indicator when message received\n            this.agentTyping = false;\n            if (this.agentTypingTimeout) {\n              clearTimeout(this.agentTypingTimeout);\n              this.agentTypingTimeout = null;\n            }\n          }\n        }\n        break;\n\n      case 'typing_start':\n        if (message.sender_type === 'agent') {\n          this.agentTyping = true;\n          // Auto-hide after 3 seconds if no message received\n          if (this.agentTypingTimeout) {\n            clearTimeout(this.agentTypingTimeout);\n          }\n          this.agentTypingTimeout = setTimeout(() => {\n            this.agentTyping = false;\n          }, 3000);\n        }\n        break;\n\n      case 'typing_stop':\n        if (message.sender_type === 'agent') {\n          this.agentTyping = false;\n          if (this.agentTypingTimeout) {\n            clearTimeout(this.agentTypingTimeout);\n            this.agentTypingTimeout = null;\n          }\n        }\n        break;\n\n      case 'agent_changed':\n        if (message.to_agent) {\n          this.currentAgent = {\n            id: message.to_agent_id,\n            name: message.to_agent,\n          };\n\n          // Add system message to chat\n          const systemMessage: ChatMessage = {\n            id: `system-${Date.now()}`,\n            text: message.from_agent\n              ? `Chat has been transferred from ${message.from_agent} to ${message.to_agent}`\n              : `Chat has been transferred to ${message.to_agent}`,\n            sender: 'bot',\n            timestamp: new Date(),\n          };\n          this.setState({\n            messages: [...this.state.messages, systemMessage],\n          });\n        }\n        break;\n\n      case 'agent_accepted':\n        this.agentAccepted = true;\n        this.isConnectingToAgent = false;\n        const acceptedMessage: ChatMessage = {\n          id: message.id || `agent-accepted-${Date.now()}`,\n          text: 'You can chat now, the agent has accepted your request.',\n          sender: 'bot',\n          timestamp: message.timestamp ? new Date(message.timestamp) : new Date(),\n        };\n        const existingIds = new Set(this.state.messages.map(m => m.id));\n        if (!existingIds.has(acceptedMessage.id)) {\n          this.setState({\n            messages: [...this.state.messages, acceptedMessage],\n          });\n        }\n        if (message.to_agent) {\n          this.currentAgent = {\n            name: message.to_agent,\n            id: message.to_agent_id,\n          };\n        }\n        break;\n\n      case 'chat_resolved':\n      case 'chat_ended':\n        this.enterResolvedState(message.chat_id || null);\n        break;\n\n      case 'chat_info':\n        if (message.status === 'active') {\n          this.isConnectingToAgent = false;\n          this.agentAccepted = true;\n        } else if (message.status === 'resolved' || message.status === 'ended') {\n          this.enterResolvedState(message.chat_id || null);\n        }\n        if (message.agent_id) {\n          this.currentAgent = {\n            ...this.currentAgent,\n            id: message.agent_id,\n          };\n        }\n        break;\n\n      case 'error':\n        console.error('WebSocket error:', message.error);\n        const errorMessage: ChatMessage = {\n          id: `error-${Date.now()}`,\n          text: message.error || 'An error occurred. Please try again.',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, errorMessage],\n        });\n        break;\n    }\n  }\n\n  /**\n   * Enter resolved state\n   */\n  private enterResolvedState(resolvedChatId?: string | null): void {\n    this.chatResolved = true;\n    this.isConnectingToAgent = false;\n    this.agentAccepted = false;\n    this.agentTyping = false;\n    if (this.agentTypingTimeout) {\n      clearTimeout(this.agentTypingTimeout);\n      this.agentTypingTimeout = null;\n    }\n\n    // Stop WS + prevent any reuse of the old chat_id\n    if (this.chatService) {\n      this.chatService.disconnectWebSocket();\n    }\n    this.chatId = null;\n    this.supportSessionId = null;\n    const storage = safeLocalStorage();\n    storage.removeItem('blockspark_chat_id');\n    storage.removeItem('blockspark_session_id');\n    \n    // Add thank you message before reset\n    const thankYouMessage: ChatMessage = {\n      id: `resolved-${Date.now()}`,\n      text: 'Thank you for contacting us!',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    this.setState({\n      messages: [...this.state.messages, thankYouMessage],\n    });\n    \n    // Automatically reset to BOT mode after showing thank you message\n    setTimeout(async () => {\n      this.switchToBotMode();\n      this.chatResolved = false;\n      this.setState({\n        messages: [],\n        sessionId: null, // Clear session ID to force recreation\n      });\n      this.collectingUserInfo = false;\n      this.userInfoStep = null;\n      this.collectedUserName = '';\n      this.collectedUserEmail = '';\n      this.collectedUserMobile = '';\n      \n      // Recreate Dialogflow session to start fresh\n      if (this.config.dfProjectId && this.config.dfAgentId && this.state.isOpen) {\n        try {\n          this.setState({ isLoading: true });\n          const dialogflowConfig: DialogflowConfig = {\n            dfProjectId: this.config.dfProjectId,\n            dfLocation: this.config.dfLocation || 'us-central1',\n            dfAgentId: this.config.dfAgentId,\n            serviceAccountKey: this.config.serviceAccountKey,\n            accessToken: this.config.accessToken,\n            languageCode: this.config.languageCode || 'en',\n          };\n          \n          const session = await createDialogflowSession(dialogflowConfig);\n          this.setState({ \n            sessionId: session.session_id,\n            isLoading: false,\n          });\n          \n          // Add welcome message from Dialogflow if available\n          if (session.message) {\n            const welcomeMessage: ChatMessage = {\n              id: `welcome-${Date.now()}`,\n              text: session.message,\n              sender: 'bot',\n              timestamp: new Date(),\n              richContent: session.richContent,\n            };\n            this.setState({\n              messages: [welcomeMessage],\n            });\n          }\n        } catch (error: any) {\n          console.error('Error recreating Dialogflow session after handoff:', error);\n          this.setState({ \n            isLoading: false,\n            error: error.message || 'Failed to initialize chat',\n          });\n          \n          // Show fallback welcome message\n          const fallbackMessage: ChatMessage = {\n            id: `fallback-${Date.now()}`,\n            text: this.config.fallbackWelcomeMessage || 'Hello! How can I help you today?',\n            sender: 'bot',\n            timestamp: new Date(),\n          };\n          this.setState({\n            messages: [fallbackMessage],\n          });\n        }\n      }\n    }, 2000);\n  }\n\n  /**\n   * Load message history\n   */\n  async loadMessageHistory(preserveExisting: boolean = false): Promise<void> {\n    if (!this.chatService || !this.chatId || !this.supportSessionId) {\n      return;\n    }\n\n    try {\n      if (this.chatId && this.supportSessionId) {\n        const history = await this.chatService.loadMessageHistory(this.chatId, this.supportSessionId);\n        \n        const historyMessages: ChatMessage[] = history.map((msg: any) => ({\n          id: msg.id || `history-${Date.now()}-${Math.random()}`,\n          text: msg.content,\n          sender: msg.sender_type === 'agent' ? 'agent' : 'user',\n          timestamp: new Date(msg.timestamp),\n        }));\n\n        if (preserveExisting) {\n          // Merge with existing messages, avoiding duplicates\n          const existingIds = new Set(this.state.messages.map(m => m.id));\n          const newMessages = historyMessages.filter(m => !existingIds.has(m.id));\n          \n          // Combine existing messages with new history messages\n          // Sort by timestamp to maintain chronological order\n          const combined = [...this.state.messages, ...newMessages].sort((a, b) => \n            a.timestamp.getTime() - b.timestamp.getTime()\n          );\n          \n          this.setState({\n            messages: combined,\n          });\n        } else {\n          // Replace all messages\n          this.setState({\n            messages: historyMessages,\n          });\n        }\n      }\n    } catch (error: any) {\n      console.error('Error loading message history:', error);\n      if (this.config.debug) {\n        const errorMessage: ChatMessage = {\n          id: `error-${Date.now()}`,\n          text: `Failed to load chat history: ${error.message}`,\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, errorMessage],\n        });\n      }\n    }\n  }\n\n  /**\n   * Get additional state for UI (not in WidgetState but needed by components)\n   */\n  getAdditionalState() {\n    return {\n      wsConnected: this.wsConnected,\n      agentTyping: this.agentTyping,\n      currentAgent: this.currentAgent,\n      isConnectingToAgent: this.isConnectingToAgent,\n      agentAccepted: this.agentAccepted,\n      chatResolved: this.chatResolved,\n    };\n  }\n\n  /**\n   * Cleanup\n   */\n  destroy(): void {\n    if (this.typingTimeout) {\n      clearTimeout(this.typingTimeout);\n    }\n    if (this.agentTypingTimeout) {\n      clearTimeout(this.agentTypingTimeout);\n    }\n    if (this.chatService) {\n      this.chatService.disconnectWebSocket();\n    }\n    this.listeners.clear();\n  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+{"version":3,"file":"stateManager.cjs.js","sources":["../../src/core/stateManager.ts"],"sourcesContent":["/**\n * State Manager - Framework Agnostic\n * Manages widget state independently of framework\n */\n\nimport type { WidgetState, WidgetConfig, ChatMessage } from './types';\nimport {\n  createDialogflowSession,\n  sendDialogflowMessage,\n  type DialogflowConfig,\n} from '../services/dialogflowClient';\nimport { \n  createChatService, \n  ChatResolvedError,\n  type WebSocketMessage\n} from '../services/chatService';\n\nexport class WidgetStateManager {\n  private state: WidgetState;\n  private config: WidgetConfig;\n  private listeners: Set<(state: WidgetState) => void> = new Set();\n  private chatMode: 'ai' | 'human' = 'ai';\n  private chatId: string | null = null;\n  private supportSessionId: string | null = null;\n  private chatService: ReturnType<typeof createChatService> | null = null;\n  \n  // User info collection for handoff\n  private collectingUserInfo: boolean = false;\n  private userInfoStep: 'name' | 'email' | 'mobile' | null = null;\n  private collectedUserName: string = '';\n  private collectedUserEmail: string = '';\n  private collectedUserMobile: string = '';\n  \n  // Additional state for human support\n  private wsConnected: boolean = false;\n  private agentTyping: boolean = false;\n  private currentAgent: { name: string; id?: string } = { name: 'Agent' };\n  private isConnectingToAgent: boolean = false;\n  private agentAccepted: boolean = false;\n  private chatResolved: boolean = false;\n  private historyLoaded: string | null = null;\n  \n  // Typing timeout refs (stored as class properties since we can't use refs)\n  private typingTimeout: NodeJS.Timeout | null = null;\n  private agentTypingTimeout: NodeJS.Timeout | null = null;\n\n  constructor(config: WidgetConfig) {\n    this.config = config;\n    this.state = {\n      isOpen: false,\n      showWelcomePopup: false,\n      messages: [],\n      inputValue: '',\n      isLoading: false,\n      error: null,\n      sessionId: null,\n      chatMode: 'ai',\n    };\n    \n    // Initialize ChatService\n    this.chatService = createChatService({\n      baseUrl: this.config.backendBaseUrl || 'http://localhost:8012',\n      wsUrl: this.config.backendWsUrl || 'ws://localhost:8012',\n      debug: this.config.debug || false,\n    });\n    \n    // Load chat mode and chat IDs from localStorage if available\n    if (typeof window !== 'undefined' && window.localStorage) {\n      const savedMode = localStorage.getItem('blockspark_chat_mode');\n      this.chatMode = savedMode === 'HUMAN' ? 'human' : 'ai';\n      this.state.chatMode = this.chatMode;\n      \n      this.chatId = localStorage.getItem('blockspark_chat_id');\n      this.supportSessionId = localStorage.getItem('blockspark_session_id');\n    }\n  }\n\n  /**\n   * Subscribe to state changes\n   */\n  subscribe(listener: (state: WidgetState) => void): () => void {\n    this.listeners.add(listener);\n    return () => {\n      this.listeners.delete(listener);\n    };\n  }\n\n  /**\n   * Get current state\n   */\n  getState(): WidgetState {\n    return { ...this.state };\n  }\n\n  /**\n   * Update state and notify listeners\n   */\n  private setState(updates: Partial<WidgetState>): void {\n    this.state = { ...this.state, ...updates };\n    this.listeners.forEach(listener => listener(this.getState()));\n  }\n\n  /**\n   * Update configuration\n   */\n  updateConfig(config: Partial<WidgetConfig>): void {\n    this.config = { ...this.config, ...config };\n  }\n\n  /**\n   * Open chat\n   */\n  async openChat(): Promise<void> {\n    this.setState({ isOpen: true });\n    if (this.state.showWelcomePopup) {\n      this.setState({ showWelcomePopup: false });\n    }\n    \n    // Initialize Dialogflow session when chat opens (if in AI mode and no session exists)\n    if (this.state.chatMode === 'ai' && !this.state.sessionId && this.config.dfProjectId && this.config.dfAgentId) {\n      try {\n        this.setState({ isLoading: true });\n        const dialogflowConfig: DialogflowConfig = {\n          dfProjectId: this.config.dfProjectId,\n          dfLocation: this.config.dfLocation || 'us-central1',\n          dfAgentId: this.config.dfAgentId,\n          serviceAccountKey: this.config.serviceAccountKey,\n          accessToken: this.config.accessToken,\n          languageCode: this.config.languageCode || 'en',\n        };\n        \n        const session = await createDialogflowSession(dialogflowConfig);\n        this.setState({ \n          sessionId: session.session_id,\n          isLoading: false,\n        });\n        \n        // Add welcome message from Dialogflow if available\n        if (session.message) {\n          const welcomeMessage: ChatMessage = {\n            id: `welcome-${Date.now()}`,\n            text: session.message,\n            sender: 'bot',\n            timestamp: new Date(),\n            richContent: session.richContent,\n          };\n          this.setState({\n            messages: [welcomeMessage],\n          });\n        }\n      } catch (error: any) {\n        console.error('Error initializing Dialogflow session:', error);\n        this.setState({ \n          isLoading: false,\n          error: error.message || 'Failed to initialize chat',\n        });\n        \n        // Show fallback welcome message\n        const fallbackMessage: ChatMessage = {\n          id: `fallback-${Date.now()}`,\n          text: this.config.fallbackWelcomeMessage || 'Hello! How can I help you today?',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [fallbackMessage],\n        });\n      }\n    }\n  }\n\n  /**\n   * Close chat\n   */\n  closeChat(): void {\n    this.setState({ isOpen: false });\n  }\n\n  /**\n   * Close welcome popup\n   */\n  closeWelcomePopup(): void {\n    this.setState({ showWelcomePopup: false });\n  }\n\n  /**\n   * Toggle chat\n   */\n  toggleChat(): void {\n    const willBeOpen = !this.state.isOpen;\n    this.setState({ isOpen: willBeOpen });\n    if (willBeOpen && this.state.showWelcomePopup) {\n      this.setState({ showWelcomePopup: false });\n    }\n  }\n\n  /**\n   * Set input value\n   */\n  setInputValue(value: string): void {\n    this.setState({ inputValue: value });\n  }\n\n  /**\n   * Clear error\n   */\n  clearError(): void {\n    this.setState({ error: null });\n  }\n\n  /**\n   * Send message\n   */\n  async sendMessage(text: string, skipUserMessage: boolean = false): Promise<void> {\n    if (!text.trim() || this.state.isLoading) {\n      return;\n    }\n\n    // Handle user info collection for handoff\n    if (this.collectingUserInfo) {\n      // Add user message first so it appears in chat\n      const userMessage: ChatMessage = {\n        id: `user-${Date.now()}`,\n        text: text.trim(),\n        sender: 'user',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, userMessage],\n        inputValue: '',\n        isLoading: false,\n        error: null,\n      });\n      \n      // Then handle the info collection\n      await this.handleUserInfoCollection(text);\n      return;\n    }\n\n    // Add user message unless skipped (e.g., when chip button already added it)\n    if (!skipUserMessage) {\n      const userMessage: ChatMessage = {\n        id: `user-${Date.now()}`,\n        text: text.trim(),\n        sender: 'user',\n        timestamp: new Date(),\n      };\n\n      this.setState({\n        messages: [...this.state.messages, userMessage],\n        inputValue: '',\n        isLoading: true,\n        error: null,\n      });\n    } else {\n      this.setState({\n        inputValue: '',\n        isLoading: true,\n        error: null,\n      });\n    }\n\n    try {\n      if (this.state.chatMode === 'human') {\n        // Human support mode\n        await this.sendHumanMessage(text);\n      } else {\n        // AI mode (Dialogflow)\n        await this.sendAIMessage(text);\n      }\n    } catch (error: any) {\n      console.error('Error sending message:', error);\n      \n      // chat_resolved is a normal terminal condition, not an error\n      if (error instanceof ChatResolvedError || error?.name === 'ChatResolvedError' || error?.message === 'chat_resolved') {\n        this.enterResolvedState(this.chatId);\n        return;\n      }\n      \n      // Add error message to chat\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: this.config.debug \n          ? `Error: ${error.message || 'Failed to send message'}`\n          : error.message?.includes('CORS') || error.message?.includes('Failed to fetch')\n          ? 'Unable to connect to Dialogflow. Please check your configuration and network.'\n          : 'Sorry, I\\'m having trouble processing your message. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      \n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n        error: error.message || 'Failed to send message',\n        isLoading: false,\n      });\n    }\n  }\n\n  /**\n   * Send message to Dialogflow\n   */\n  private async sendAIMessage(text: string): Promise<void> {\n    if (!this.config.dfProjectId || !this.config.dfAgentId) {\n      throw new Error('Dialogflow configuration is missing');\n    }\n\n    const dialogflowConfig: DialogflowConfig = {\n      dfProjectId: this.config.dfProjectId!,\n      dfLocation: this.config.dfLocation || 'us-central1',\n      dfAgentId: this.config.dfAgentId!,\n      serviceAccountKey: this.config.serviceAccountKey,\n      accessToken: this.config.accessToken,\n      languageCode: this.config.languageCode || 'en',\n    };\n\n    // Create session if needed\n    if (!this.state.sessionId) {\n      const session = await createDialogflowSession(dialogflowConfig);\n      this.setState({ sessionId: session.session_id });\n    }\n\n    // Send message (correct parameter order: message, sessionId, config)\n    if (this.config.debug) {\n      console.log('Sending message to Dialogflow:', {\n        message: text,\n        sessionId: this.state.sessionId,\n        hasConfig: !!dialogflowConfig,\n      });\n    }\n    \n    const response = await sendDialogflowMessage(\n      text,\n      this.state.sessionId!,\n      dialogflowConfig\n    );\n\n    if (this.config.debug) {\n      console.log('Dialogflow response:', {\n        response: response.response,\n        hasRichContent: !!response.richContent,\n        richContent: response.richContent,\n      });\n    }\n\n    // Check for handoff\n    if (response.handoff === true) {\n      // Add bot response first\n      const botMessage: ChatMessage = {\n        id: `bot-${Date.now()}`,\n        text: response.response || this.config.fallbackWelcomeMessage || 'No response',\n        sender: 'bot',\n        timestamp: new Date(),\n        richContent: response.richContent,\n      };\n      this.setState({\n        messages: [...this.state.messages, botMessage],\n        isLoading: false,\n      });\n      \n      // Start collecting user info for handoff\n      this.startUserInfoCollection();\n      return;\n    }\n    \n    const botMessage: ChatMessage = {\n      id: `bot-${Date.now()}`,\n      text: response.response || this.config.fallbackWelcomeMessage || 'No response',\n      sender: 'bot',\n      timestamp: new Date(),\n      richContent: response.richContent,\n    };\n\n    this.setState({\n      messages: [...this.state.messages, botMessage],\n      isLoading: false,\n    });\n  }\n\n  /**\n   * Send message to human support\n   */\n  private async sendHumanMessage(text: string): Promise<void> {\n    if (!this.chatId || !this.supportSessionId) {\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: 'Chat session not initialized. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n        isLoading: false,\n      });\n      return;\n    }\n\n    if (!this.chatService) {\n      throw new Error('Chat service not initialized');\n    }\n\n    // Send typing_stop before sending message\n    this.chatService.sendTypingIndicator('typing_stop');\n    if (this.typingTimeout) {\n      clearTimeout(this.typingTimeout);\n      this.typingTimeout = null;\n    }\n\n    try {\n      // Try WebSocket first, fallback to REST API\n      const sentViaWs = this.chatService.sendMessageViaWebSocket(text.trim());\n      \n      if (!sentViaWs) {\n        // Fallback to REST API\n        await this.chatService.sendMessageToAgent(this.chatId, this.supportSessionId, text.trim());\n      }\n      \n      this.setState({ isLoading: false });\n    } catch (error: any) {\n      // chat_resolved is a normal terminal condition, not an error\n      if (error instanceof ChatResolvedError || error?.name === 'ChatResolvedError' || error?.message === 'chat_resolved') {\n        this.enterResolvedState(this.chatId);\n        return;\n      }\n\n      // Handle 401/404 - clear chat_id and reinitialize\n      if (error.message?.includes('Chat not found') ||\n          error.message?.includes('unauthorized') ||\n          error.message?.includes('401') ||\n          error.message?.includes('404')) {\n        if (this.config.debug) {\n          console.log('⚠️ Chat expired. Re-initializing...');\n        }\n        \n        // Clear chat_id\n        this.chatId = null;\n        this.supportSessionId = null;\n        if (typeof window !== 'undefined' && window.localStorage) {\n          localStorage.removeItem('blockspark_chat_id');\n          localStorage.removeItem('blockspark_session_id');\n        }\n        \n        // Try to reinitialize chat\n        try {\n          const newSession = await this.chatService.startSupportChat(\n            this.state.sessionId || null,\n            null,\n            null,\n            null\n          );\n          this.chatId = newSession.chat_id;\n          this.supportSessionId = newSession.session_id;\n          if (typeof window !== 'undefined' && window.localStorage) {\n            localStorage.setItem('blockspark_chat_id', this.chatId);\n            localStorage.setItem('blockspark_session_id', this.supportSessionId);\n          }\n          \n          // Retry sending message\n          if (this.chatId && this.supportSessionId) {\n            await this.chatService.sendMessageToAgent(\n              this.chatId,\n              this.supportSessionId,\n              text.trim()\n            );\n          }\n          this.setState({ isLoading: false });\n          return;\n        } catch (retryError: any) {\n          if (retryError instanceof ChatResolvedError || retryError?.message === 'chat_resolved') {\n            this.enterResolvedState(this.chatId);\n            return;\n          }\n          throw retryError;\n        }\n      } else {\n        throw error;\n      }\n    }\n  }\n\n  /**\n   * Switch to human mode\n   */\n  switchToHumanMode(): void {\n    this.chatMode = 'human';\n    this.setState({ chatMode: 'human' });\n    if (typeof window !== 'undefined' && window.localStorage) {\n      localStorage.setItem('blockspark_chat_mode', 'HUMAN');\n    }\n  }\n\n  /**\n   * Switch to AI mode\n   */\n  switchToBotMode(): void {\n    this.chatMode = 'ai';\n    this.setState({ chatMode: 'ai' });\n    if (typeof window !== 'undefined' && window.localStorage) {\n      localStorage.setItem('blockspark_chat_mode', 'BOT');\n    }\n  }\n\n  /**\n   * Initialize welcome popup\n   */\n  initializeWelcomePopup(): void {\n    if (this.config.showWelcomePopup !== false) {\n      const delay = this.config.welcomePopupDelay || 1500;\n      setTimeout(() => {\n        if (!this.state.isOpen) {\n          this.setState({ showWelcomePopup: true });\n        }\n      }, delay);\n    }\n  }\n\n  /**\n   * Start user info collection for handoff\n   */\n  private startUserInfoCollection(): void {\n    this.collectingUserInfo = true;\n    this.userInfoStep = 'name';\n    this.collectedUserName = '';\n    this.collectedUserEmail = '';\n    this.collectedUserMobile = '';\n    \n    // Ask for name\n    const namePrompt: ChatMessage = {\n      id: `prompt-${Date.now()}`,\n      text: 'To connect you with a human agent, I\\'ll need some information. Please provide your name:',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    this.setState({\n      messages: [...this.state.messages, namePrompt],\n    });\n  }\n\n  /**\n   * Handle user info collection\n   */\n  private async handleUserInfoCollection(text: string): Promise<void> {\n    if (this.userInfoStep === 'name') {\n      // Save name and ask for email\n      const name = text.trim();\n      this.collectedUserName = name;\n      this.userInfoStep = 'email';\n      \n      // Ask for email\n      const emailPrompt: ChatMessage = {\n        id: `prompt-${Date.now()}`,\n        text: 'Thank you! Now please provide your email address:',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, emailPrompt],\n        inputValue: '',\n      });\n      return;\n    } else if (this.userInfoStep === 'email') {\n      // Validate email format\n      const email = text.trim();\n      const emailRegex = /^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$/;\n      \n      if (!emailRegex.test(email)) {\n        // Invalid email, ask again\n        const invalidEmailMessage: ChatMessage = {\n          id: `prompt-${Date.now()}`,\n          text: 'Please provide a valid email address:',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, invalidEmailMessage],\n          inputValue: '',\n        });\n        return;\n      }\n      \n      // Save email and ask for mobile\n      this.collectedUserEmail = email;\n      this.userInfoStep = 'mobile';\n      \n      // Ask for mobile\n      const mobilePrompt: ChatMessage = {\n        id: `prompt-${Date.now()}`,\n        text: 'Thank you! Now please provide your mobile number:',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, mobilePrompt],\n        inputValue: '',\n      });\n      return;\n    } else if (this.userInfoStep === 'mobile') {\n      // Validate mobile format\n      const mobile = text.trim();\n      const mobileRegex = /^[\\+]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[0-9]{1,9}$/;\n      \n      if (!mobileRegex.test(mobile) || mobile.length < 10) {\n        // Invalid mobile, ask again\n        const invalidMobileMessage: ChatMessage = {\n          id: `prompt-${Date.now()}`,\n          text: 'Please provide a valid mobile number (e.g., +1234567890):',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, invalidMobileMessage],\n          inputValue: '',\n        });\n        return;\n      }\n      \n      // Save mobile and proceed with handoff\n      this.collectedUserMobile = mobile;\n      \n      // Reset collection state\n      this.collectingUserInfo = false;\n      this.userInfoStep = null;\n      \n      // Proceed with handoff using collected info\n      await this.handleHandoff(this.collectedUserName, this.collectedUserEmail, mobile);\n      this.setState({ inputValue: '' });\n    }\n  }\n\n  /**\n   * Handle handoff from Dialogflow to human support\n   */\n  async handleHandoff(customerName?: string, customerEmail?: string, customerMobile?: string): Promise<void> {\n    if (!this.chatService) {\n      throw new Error('Chat service not initialized');\n    }\n\n    try {\n      this.isConnectingToAgent = true;\n      \n      // Get Dialogflow session ID if available\n      const dialogflowSessionId = this.state.sessionId;\n      \n      // STEP 1: Ensure chat is initialized\n      const session = await this.chatService.ensureChatInitialized(\n        this.chatId,\n        this.supportSessionId,\n        dialogflowSessionId || null,\n        customerName || null,\n        customerEmail || null,\n        customerMobile || null\n      );\n      \n      if (!session || !session.chat_id) {\n        throw new Error('Failed to initialize chat session');\n      }\n      \n      const currentChatId = session.chat_id;\n      const currentSupportSessionId = session.session_id;\n      \n      // Update state if chat was newly initialized\n      if (currentChatId !== this.chatId) {\n        this.chatId = currentChatId;\n        this.supportSessionId = currentSupportSessionId;\n        if (typeof window !== 'undefined' && window.localStorage) {\n          localStorage.setItem('blockspark_chat_id', this.chatId);\n          localStorage.setItem('blockspark_session_id', this.supportSessionId);\n        }\n        if (this.config.debug) {\n          console.log('✅ Chat initialized:', { chatId: currentChatId, sessionId: currentSupportSessionId });\n        }\n      }\n\n      // STEP 2: Request handoff\n      try {\n        await this.chatService.requestHandoff(\n          currentChatId,\n          currentSupportSessionId,\n          'Customer requested human agent',\n          dialogflowSessionId || null,\n          customerName || null,\n          customerEmail || null,\n          customerMobile || null\n        );\n        \n        if (this.config.debug) {\n          console.log('✅ Handoff requested successfully');\n        }\n      } catch (handoffError: any) {\n        // Handle 401/404 or \"chat not found\" - clear chat_id and retry\n        if (handoffError.message?.includes('Invalid chat_id') || \n            handoffError.message?.includes('Chat not found') ||\n            handoffError.message?.includes('unauthorized') ||\n            handoffError.message?.includes('400') ||\n            handoffError.message?.includes('401') ||\n            handoffError.message?.includes('404') ||\n            handoffError.message?.includes('expired')) {\n          if (this.config.debug) {\n            console.log('⚠️ Chat expired or not found. Re-initializing chat...');\n          }\n          \n          // Clear old chat_id\n          this.chatId = null;\n          this.supportSessionId = null;\n          if (typeof window !== 'undefined' && window.localStorage) {\n            localStorage.removeItem('blockspark_chat_id');\n            localStorage.removeItem('blockspark_session_id');\n          }\n          \n          // Create new chat session\n          const newSession = await this.chatService.startSupportChat(\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (!newSession || !newSession.chat_id) {\n            throw new Error('Failed to re-initialize chat session');\n          }\n          \n          this.chatId = newSession.chat_id;\n          this.supportSessionId = newSession.session_id;\n          if (typeof window !== 'undefined' && window.localStorage) {\n            localStorage.setItem('blockspark_chat_id', this.chatId);\n            localStorage.setItem('blockspark_session_id', this.supportSessionId);\n          }\n          \n          // Retry handoff with new chat_id\n          await this.chatService.requestHandoff(\n            this.chatId,\n            this.supportSessionId,\n            'Customer requested human agent',\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (this.config.debug) {\n            console.log('✅ Handoff requested successfully after retry');\n          }\n        } else {\n          throw handoffError;\n        }\n      }\n\n      // Switch to human mode\n      this.switchToHumanMode();\n      this.chatResolved = false;\n      this.agentAccepted = false;\n\n      // Add connecting message\n      const connectingMessage: ChatMessage = {\n        id: `connecting-${Date.now()}`,\n        text: 'Connecting you to a human agent...',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, connectingMessage],\n      });\n\n      // Connect WebSocket with handlers\n      if (currentChatId && currentSupportSessionId) {\n        this.chatService.connectWebSocket(\n          currentChatId,\n          currentSupportSessionId,\n          (message: WebSocketMessage) => {\n            this.handleWebSocketMessage(message);\n          },\n          (connected: boolean) => {\n            this.wsConnected = connected;\n          }\n        );\n      }\n      \n      this.isConnectingToAgent = false;\n    } catch (error: any) {\n      console.error('Error handling handoff:', error);\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: this.config.debug\n          ? `Handoff error: ${error.message}`\n          : 'Failed to connect to agent. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n      });\n      this.isConnectingToAgent = false;\n    }\n  }\n\n  /**\n   * Handle WebSocket messages\n   */\n  private handleWebSocketMessage(message: WebSocketMessage): void {\n    switch (message.type) {\n      case 'message':\n        if (message.content) {\n          // Only display messages from agent\n          if (message.sender_type === 'agent' || !message.sender_type) {\n            const agentMessage: ChatMessage = {\n              id: message.id || `agent-${Date.now()}`,\n              text: message.content,\n              sender: 'agent',\n              timestamp: new Date(message.timestamp || Date.now()),\n            };\n            \n            // Avoid duplicate messages\n            const existingIds = new Set(this.state.messages.map(m => m.id));\n            if (!existingIds.has(agentMessage.id)) {\n              this.setState({\n                messages: [...this.state.messages, agentMessage],\n              });\n            }\n            \n            // Hide typing indicator when message received\n            this.agentTyping = false;\n            if (this.agentTypingTimeout) {\n              clearTimeout(this.agentTypingTimeout);\n              this.agentTypingTimeout = null;\n            }\n          }\n        }\n        break;\n\n      case 'typing_start':\n        if (message.sender_type === 'agent') {\n          this.agentTyping = true;\n          // Auto-hide after 3 seconds if no message received\n          if (this.agentTypingTimeout) {\n            clearTimeout(this.agentTypingTimeout);\n          }\n          this.agentTypingTimeout = setTimeout(() => {\n            this.agentTyping = false;\n          }, 3000);\n        }\n        break;\n\n      case 'typing_stop':\n        if (message.sender_type === 'agent') {\n          this.agentTyping = false;\n          if (this.agentTypingTimeout) {\n            clearTimeout(this.agentTypingTimeout);\n            this.agentTypingTimeout = null;\n          }\n        }\n        break;\n\n      case 'agent_changed':\n        if (message.to_agent) {\n          this.currentAgent = {\n            id: message.to_agent_id,\n            name: message.to_agent,\n          };\n\n          // Add system message to chat\n          const systemMessage: ChatMessage = {\n            id: `system-${Date.now()}`,\n            text: message.from_agent\n              ? `Chat has been transferred from ${message.from_agent} to ${message.to_agent}`\n              : `Chat has been transferred to ${message.to_agent}`,\n            sender: 'bot',\n            timestamp: new Date(),\n          };\n          this.setState({\n            messages: [...this.state.messages, systemMessage],\n          });\n        }\n        break;\n\n      case 'agent_accepted':\n        this.agentAccepted = true;\n        this.isConnectingToAgent = false;\n        const acceptedMessage: ChatMessage = {\n          id: message.id || `agent-accepted-${Date.now()}`,\n          text: 'You can chat now, the agent has accepted your request.',\n          sender: 'bot',\n          timestamp: message.timestamp ? new Date(message.timestamp) : new Date(),\n        };\n        const existingIds = new Set(this.state.messages.map(m => m.id));\n        if (!existingIds.has(acceptedMessage.id)) {\n          this.setState({\n            messages: [...this.state.messages, acceptedMessage],\n          });\n        }\n        if (message.to_agent) {\n          this.currentAgent = {\n            name: message.to_agent,\n            id: message.to_agent_id,\n          };\n        }\n        break;\n\n      case 'chat_resolved':\n      case 'chat_ended':\n        this.enterResolvedState(message.chat_id || null);\n        break;\n\n      case 'chat_info':\n        if (message.status === 'active') {\n          this.isConnectingToAgent = false;\n          this.agentAccepted = true;\n        } else if (message.status === 'resolved' || message.status === 'ended') {\n          this.enterResolvedState(message.chat_id || null);\n        }\n        if (message.agent_id) {\n          this.currentAgent = {\n            ...this.currentAgent,\n            id: message.agent_id,\n          };\n        }\n        break;\n\n      case 'error':\n        console.error('WebSocket error:', message.error);\n        const errorMessage: ChatMessage = {\n          id: `error-${Date.now()}`,\n          text: message.error || 'An error occurred. Please try again.',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, errorMessage],\n        });\n        break;\n    }\n  }\n\n  /**\n   * Enter resolved state\n   */\n  private enterResolvedState(resolvedChatId?: string | null): void {\n    this.chatResolved = true;\n    this.isConnectingToAgent = false;\n    this.agentAccepted = false;\n    this.agentTyping = false;\n    if (this.agentTypingTimeout) {\n      clearTimeout(this.agentTypingTimeout);\n      this.agentTypingTimeout = null;\n    }\n\n    // Stop WS + prevent any reuse of the old chat_id\n    if (this.chatService) {\n      this.chatService.disconnectWebSocket();\n    }\n    this.chatId = null;\n    this.supportSessionId = null;\n    if (typeof window !== 'undefined' && window.localStorage) {\n      localStorage.removeItem('blockspark_chat_id');\n      localStorage.removeItem('blockspark_session_id');\n    }\n    \n    // Add thank you message before reset\n    const thankYouMessage: ChatMessage = {\n      id: `resolved-${Date.now()}`,\n      text: 'Thank you for contacting us!',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    this.setState({\n      messages: [...this.state.messages, thankYouMessage],\n    });\n    \n    // Automatically reset to BOT mode after showing thank you message\n    setTimeout(async () => {\n      this.switchToBotMode();\n      this.chatResolved = false;\n      this.setState({\n        messages: [],\n        sessionId: null, // Clear session ID to force recreation\n      });\n      this.collectingUserInfo = false;\n      this.userInfoStep = null;\n      this.collectedUserName = '';\n      this.collectedUserEmail = '';\n      this.collectedUserMobile = '';\n      \n      // Recreate Dialogflow session to start fresh\n      if (this.config.dfProjectId && this.config.dfAgentId && this.state.isOpen) {\n        try {\n          this.setState({ isLoading: true });\n          const dialogflowConfig: DialogflowConfig = {\n            dfProjectId: this.config.dfProjectId,\n            dfLocation: this.config.dfLocation || 'us-central1',\n            dfAgentId: this.config.dfAgentId,\n            serviceAccountKey: this.config.serviceAccountKey,\n            accessToken: this.config.accessToken,\n            languageCode: this.config.languageCode || 'en',\n          };\n          \n          const session = await createDialogflowSession(dialogflowConfig);\n          this.setState({ \n            sessionId: session.session_id,\n            isLoading: false,\n          });\n          \n          // Add welcome message from Dialogflow if available\n          if (session.message) {\n            const welcomeMessage: ChatMessage = {\n              id: `welcome-${Date.now()}`,\n              text: session.message,\n              sender: 'bot',\n              timestamp: new Date(),\n              richContent: session.richContent,\n            };\n            this.setState({\n              messages: [welcomeMessage],\n            });\n          }\n        } catch (error: any) {\n          console.error('Error recreating Dialogflow session after handoff:', error);\n          this.setState({ \n            isLoading: false,\n            error: error.message || 'Failed to initialize chat',\n          });\n          \n          // Show fallback welcome message\n          const fallbackMessage: ChatMessage = {\n            id: `fallback-${Date.now()}`,\n            text: this.config.fallbackWelcomeMessage || 'Hello! How can I help you today?',\n            sender: 'bot',\n            timestamp: new Date(),\n          };\n          this.setState({\n            messages: [fallbackMessage],\n          });\n        }\n      }\n    }, 2000);\n  }\n\n  /**\n   * Load message history\n   */\n  async loadMessageHistory(preserveExisting: boolean = false): Promise<void> {\n    if (!this.chatService || !this.chatId || !this.supportSessionId) {\n      return;\n    }\n\n    try {\n      if (this.chatId && this.supportSessionId) {\n        const history = await this.chatService.loadMessageHistory(this.chatId, this.supportSessionId);\n        \n        const historyMessages: ChatMessage[] = history.map((msg: any) => ({\n          id: msg.id || `history-${Date.now()}-${Math.random()}`,\n          text: msg.content,\n          sender: msg.sender_type === 'agent' ? 'agent' : 'user',\n          timestamp: new Date(msg.timestamp),\n        }));\n\n        if (preserveExisting) {\n          // Merge with existing messages, avoiding duplicates\n          const existingIds = new Set(this.state.messages.map(m => m.id));\n          const newMessages = historyMessages.filter(m => !existingIds.has(m.id));\n          \n          // Combine existing messages with new history messages\n          // Sort by timestamp to maintain chronological order\n          const combined = [...this.state.messages, ...newMessages].sort((a, b) => \n            a.timestamp.getTime() - b.timestamp.getTime()\n          );\n          \n          this.setState({\n            messages: combined,\n          });\n        } else {\n          // Replace all messages\n          this.setState({\n            messages: historyMessages,\n          });\n        }\n      }\n    } catch (error: any) {\n      console.error('Error loading message history:', error);\n      if (this.config.debug) {\n        const errorMessage: ChatMessage = {\n          id: `error-${Date.now()}`,\n          text: `Failed to load chat history: ${error.message}`,\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, errorMessage],\n        });\n      }\n    }\n  }\n\n  /**\n   * Get additional state for UI (not in WidgetState but needed by components)\n   */\n  getAdditionalState() {\n    return {\n      wsConnected: this.wsConnected,\n      agentTyping: this.agentTyping,\n      currentAgent: this.currentAgent,\n      isConnectingToAgent: this.isConnectingToAgent,\n      agentAccepted: this.agentAccepted,\n      chatResolved: this.chatResolved,\n    };\n  }\n\n  /**\n   * Cleanup\n   */\n  destroy(): void {\n    if (this.typingTimeout) {\n      clearTimeout(this.typingTimeout);\n    }\n    if (this.agentTypingTimeout) {\n      clearTimeout(this.agentTypingTimeout);\n    }\n    if (this.chatService) {\n      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package/dist/core/stateManager.d.ts.map

@@ -1 +1 @@
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package/dist/core/stateManager.esm.js

@@ -1,6 +1,5 @@
 import { createDialogflowSession, sendDialogflowMessage } from "../services/dialogflowClient.esm.js";
 import { createChatService, ChatResolvedError } from "../services/chatService.esm.js";
-import { safeLocalStorage } from "../utils/ssr.esm.js";
 class WidgetStateManager {
   constructor(config) {
     this.listeners = /* @__PURE__ */ new Set();
@@ -38,14 +37,13 @@ class WidgetStateManager {
       wsUrl: this.config.backendWsUrl || "ws://localhost:8012",
       debug: this.config.debug || false
     });
-    const storage = safeLocalStorage();
-    const savedMode = storage.getItem("blockspark_chat_mode");
-    if (savedMode) {
+    if (typeof window !== "undefined" && window.localStorage) {
+      const savedMode = localStorage.getItem("blockspark_chat_mode");
       this.chatMode = savedMode === "HUMAN" ? "human" : "ai";
       this.state.chatMode = this.chatMode;
+      this.chatId = localStorage.getItem("blockspark_chat_id");
+      this.supportSessionId = localStorage.getItem("blockspark_session_id");
     }
-    this.chatId = storage.getItem("blockspark_chat_id");
-    this.supportSessionId = storage.getItem("blockspark_session_id");
   }
   /**
    * Subscribe to state changes
@@ -338,9 +336,10 @@ class WidgetStateManager {
         }
         this.chatId = null;
         this.supportSessionId = null;
-        const storage = safeLocalStorage();
-        storage.removeItem("blockspark_chat_id");
-        storage.removeItem("blockspark_session_id");
+        if (typeof window !== "undefined" && window.localStorage) {
+          localStorage.removeItem("blockspark_chat_id");
+          localStorage.removeItem("blockspark_session_id");
+        }
         try {
           const newSession = await this.chatService.startSupportChat(
             this.state.sessionId || null,
@@ -350,9 +349,10 @@ class WidgetStateManager {
           );
           this.chatId = newSession.chat_id;
           this.supportSessionId = newSession.session_id;
-          const storage1 = safeLocalStorage();
-          storage1.setItem("blockspark_chat_id", this.chatId);
-          storage1.setItem("blockspark_session_id", this.supportSessionId);
+          if (typeof window !== "undefined" && window.localStorage) {
+            localStorage.setItem("blockspark_chat_id", this.chatId);
+            localStorage.setItem("blockspark_session_id", this.supportSessionId);
+          }
           if (this.chatId && this.supportSessionId) {
             await this.chatService.sendMessageToAgent(
               this.chatId,
@@ -380,7 +380,9 @@ class WidgetStateManager {
   switchToHumanMode() {
     this.chatMode = "human";
     this.setState({ chatMode: "human" });
-    safeLocalStorage().setItem("blockspark_chat_mode", "HUMAN");
+    if (typeof window !== "undefined" && window.localStorage) {
+      localStorage.setItem("blockspark_chat_mode", "HUMAN");
+    }
   }
   /**
    * Switch to AI mode
@@ -388,7 +390,9 @@ class WidgetStateManager {
   switchToBotMode() {
     this.chatMode = "ai";
     this.setState({ chatMode: "ai" });
-    safeLocalStorage().setItem("blockspark_chat_mode", "BOT");
+    if (typeof window !== "undefined" && window.localStorage) {
+      localStorage.setItem("blockspark_chat_mode", "BOT");
+    }
   }
   /**
    * Initialize welcome popup
@@ -412,20 +416,14 @@ class WidgetStateManager {
     this.collectedUserName = "";
     this.collectedUserEmail = "";
     this.collectedUserMobile = "";
-    const handoffMessage = {
-      id: `handoff-${Date.now()}`,
-      text: "👤 You're being connected to a live support agent. Please wait while we transfer your conversation...",
-      sender: "bot",
-      timestamp: /* @__PURE__ */ new Date()
-    };
     const namePrompt = {
       id: `prompt-${Date.now()}`,
-      text: "To connect you with a human agent, I'll need some information.\n\nPlease provide your name:",
+      text: "To connect you with a human agent, I'll need some information. Please provide your name:",
       sender: "bot",
       timestamp: /* @__PURE__ */ new Date()
     };
     this.setState({
-      messages: [...this.state.messages, handoffMessage, namePrompt]
+      messages: [...this.state.messages, namePrompt]
     });
   }
   /**
@@ -438,7 +436,7 @@ class WidgetStateManager {
       this.userInfoStep = "email";
       const emailPrompt = {
         id: `prompt-${Date.now()}`,
-        text: "✅ Thank you! Now please provide your email address:",
+        text: "Thank you! Now please provide your email address:",
         sender: "bot",
         timestamp: /* @__PURE__ */ new Date()
       };
@@ -467,7 +465,7 @@ class WidgetStateManager {
       this.userInfoStep = "mobile";
       const mobilePrompt = {
         id: `prompt-${Date.now()}`,
-        text: "✅ Thank you! Now please provide your mobile number:",
+        text: "Thank you! Now please provide your mobile number:",
         sender: "bot",
         timestamp: /* @__PURE__ */ new Date()
       };
@@ -525,9 +523,10 @@ class WidgetStateManager {
       if (currentChatId !== this.chatId) {
         this.chatId = currentChatId;
         this.supportSessionId = currentSupportSessionId;
-        const storage = safeLocalStorage();
-        storage.setItem("blockspark_chat_id", this.chatId);
-        storage.setItem("blockspark_session_id", this.supportSessionId);
+        if (typeof window !== "undefined" && window.localStorage) {
+          localStorage.setItem("blockspark_chat_id", this.chatId);
+          localStorage.setItem("blockspark_session_id", this.supportSessionId);
+        }
         if (this.config.debug) {
           console.log("✅ Chat initialized:", { chatId: currentChatId, sessionId: currentSupportSessionId });
         }
@@ -552,9 +551,10 @@ class WidgetStateManager {
           }
           this.chatId = null;
           this.supportSessionId = null;
-          const storage2 = safeLocalStorage();
-          storage2.removeItem("blockspark_chat_id");
-          storage2.removeItem("blockspark_session_id");
+          if (typeof window !== "undefined" && window.localStorage) {
+            localStorage.removeItem("blockspark_chat_id");
+            localStorage.removeItem("blockspark_session_id");
+          }
           const newSession = await this.chatService.startSupportChat(
             dialogflowSessionId || null,
             customerName || null,
@@ -566,9 +566,10 @@ class WidgetStateManager {
           }
           this.chatId = newSession.chat_id;
           this.supportSessionId = newSession.session_id;
-          const storage4 = safeLocalStorage();
-          storage4.setItem("blockspark_chat_id", this.chatId);
-          storage4.setItem("blockspark_session_id", this.supportSessionId);
+          if (typeof window !== "undefined" && window.localStorage) {
+            localStorage.setItem("blockspark_chat_id", this.chatId);
+            localStorage.setItem("blockspark_session_id", this.supportSessionId);
+          }
           await this.chatService.requestHandoff(
             this.chatId,
             this.supportSessionId,
@@ -760,9 +761,10 @@ class WidgetStateManager {
     }
     this.chatId = null;
     this.supportSessionId = null;
-    const storage = safeLocalStorage();
-    storage.removeItem("blockspark_chat_id");
-    storage.removeItem("blockspark_session_id");
+    if (typeof window !== "undefined" && window.localStorage) {
+      localStorage.removeItem("blockspark_chat_id");
+      localStorage.removeItem("blockspark_session_id");
+    }
     const thankYouMessage = {
       id: `resolved-${Date.now()}`,
       text: "Thank you for contacting us!",