@om_patel_26/chat-widget 1.0.1

package/dist/core/stateManager.cjs.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"stateManager.cjs.js","sources":["../../src/core/stateManager.ts"],"sourcesContent":["/**\n * State Manager - Framework Agnostic\n * Manages widget state independently of framework\n */\n\nimport type { WidgetState, WidgetConfig, ChatMessage } from './types';\nimport {\n  createDialogflowSession,\n  sendDialogflowMessage,\n  type DialogflowConfig,\n} from '../services/dialogflowClient';\nimport { \n  createChatService, \n  ChatResolvedError,\n  type WebSocketMessage\n} from '../services/chatService';\nimport { safeLocalStorage } from '../utils/ssr';\n\nexport class WidgetStateManager {\n  private state: WidgetState;\n  private config: WidgetConfig;\n  private listeners: Set<(state: WidgetState) => void> = new Set();\n  private chatMode: 'ai' | 'human' = 'ai';\n  private chatId: string | null = null;\n  private supportSessionId: string | null = null;\n  private chatService: ReturnType<typeof createChatService> | null = null;\n  \n  // User info collection for handoff\n  private collectingUserInfo: boolean = false;\n  private userInfoStep: 'name' | 'email' | 'mobile' | null = null;\n  private collectedUserName: string = '';\n  private collectedUserEmail: string = '';\n  private collectedUserMobile: string = '';\n  \n  // Additional state for human support\n  private wsConnected: boolean = false;\n  private agentTyping: boolean = false;\n  private currentAgent: { name: string; id?: string } = { name: 'Agent' };\n  private isConnectingToAgent: boolean = false;\n  private agentAccepted: boolean = false;\n  private chatResolved: boolean = false;\n  private historyLoaded: string | null = null;\n  \n  // Typing timeout refs (stored as class properties since we can't use refs)\n  private typingTimeout: NodeJS.Timeout | null = null;\n  private agentTypingTimeout: NodeJS.Timeout | null = null;\n\n  constructor(config: WidgetConfig) {\n    this.config = config;\n    this.state = {\n      isOpen: false,\n      showWelcomePopup: false,\n      messages: [],\n      inputValue: '',\n      isLoading: false,\n      error: null,\n      sessionId: null,\n      chatMode: 'ai',\n    };\n    \n    // Initialize ChatService\n    this.chatService = createChatService({\n      baseUrl: this.config.backendBaseUrl || 'http://localhost:8012',\n      wsUrl: this.config.backendWsUrl || 'ws://localhost:8012',\n      debug: this.config.debug || false,\n    });\n    \n    // Load chat mode and chat IDs from localStorage if available (SSR-safe)\n    const storage = safeLocalStorage();\n    const savedMode = storage.getItem('blockspark_chat_mode');\n    if (savedMode) {\n      this.chatMode = savedMode === 'HUMAN' ? 'human' : 'ai';\n      this.state.chatMode = this.chatMode;\n    }\n    \n    this.chatId = storage.getItem('blockspark_chat_id');\n    this.supportSessionId = storage.getItem('blockspark_session_id');\n  }\n\n  /**\n   * Subscribe to state changes\n   */\n  subscribe(listener: (state: WidgetState) => void): () => void {\n    this.listeners.add(listener);\n    return () => {\n      this.listeners.delete(listener);\n    };\n  }\n\n  /**\n   * Get current state\n   */\n  getState(): WidgetState {\n    return { ...this.state };\n  }\n\n  /**\n   * Update state and notify listeners\n   */\n  private setState(updates: Partial<WidgetState>): void {\n    this.state = { ...this.state, ...updates };\n    this.listeners.forEach(listener => listener(this.getState()));\n  }\n\n  /**\n   * Update configuration\n   */\n  updateConfig(config: Partial<WidgetConfig>): void {\n    this.config = { ...this.config, ...config };\n  }\n\n  /**\n   * Open chat\n   */\n  async openChat(): Promise<void> {\n    this.setState({ isOpen: true });\n    if (this.state.showWelcomePopup) {\n      this.setState({ showWelcomePopup: false });\n    }\n    \n    // Initialize Dialogflow session when chat opens (if in AI mode and no session exists)\n    if (this.state.chatMode === 'ai' && !this.state.sessionId && this.config.dfProjectId && this.config.dfAgentId) {\n      try {\n        this.setState({ isLoading: true });\n        const dialogflowConfig: DialogflowConfig = {\n          dfProjectId: this.config.dfProjectId,\n          dfLocation: this.config.dfLocation || 'us-central1',\n          dfAgentId: this.config.dfAgentId,\n          serviceAccountKey: this.config.serviceAccountKey,\n          accessToken: this.config.accessToken,\n          languageCode: this.config.languageCode || 'en',\n        };\n        \n        const session = await createDialogflowSession(dialogflowConfig);\n        this.setState({ \n          sessionId: session.session_id,\n          isLoading: false,\n        });\n        \n        // Add welcome message from Dialogflow if available\n        if (session.message) {\n          const welcomeMessage: ChatMessage = {\n            id: `welcome-${Date.now()}`,\n            text: session.message,\n            sender: 'bot',\n            timestamp: new Date(),\n            richContent: session.richContent,\n          };\n          this.setState({\n            messages: [welcomeMessage],\n          });\n        }\n      } catch (error: any) {\n        console.error('Error initializing Dialogflow session:', error);\n        this.setState({ \n          isLoading: false,\n          error: error.message || 'Failed to initialize chat',\n        });\n        \n        // Show fallback welcome message\n        const fallbackMessage: ChatMessage = {\n          id: `fallback-${Date.now()}`,\n          text: this.config.fallbackWelcomeMessage || 'Hello! How can I help you today?',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [fallbackMessage],\n        });\n      }\n    }\n  }\n\n  /**\n   * Close chat\n   */\n  closeChat(): void {\n    this.setState({ isOpen: false });\n  }\n\n  /**\n   * Close welcome popup\n   */\n  closeWelcomePopup(): void {\n    this.setState({ showWelcomePopup: false });\n  }\n\n  /**\n   * Toggle chat\n   */\n  toggleChat(): void {\n    const willBeOpen = !this.state.isOpen;\n    this.setState({ isOpen: willBeOpen });\n    if (willBeOpen && this.state.showWelcomePopup) {\n      this.setState({ showWelcomePopup: false });\n    }\n  }\n\n  /**\n   * Set input value\n   */\n  setInputValue(value: string): void {\n    this.setState({ inputValue: value });\n  }\n\n  /**\n   * Clear error\n   */\n  clearError(): void {\n    this.setState({ error: null });\n  }\n\n  /**\n   * Send message\n   */\n  async sendMessage(text: string, skipUserMessage: boolean = false): Promise<void> {\n    if (!text.trim() || this.state.isLoading) {\n      return;\n    }\n\n    // Handle user info collection for handoff\n    if (this.collectingUserInfo) {\n      // Add user message first so it appears in chat\n      const userMessage: ChatMessage = {\n        id: `user-${Date.now()}`,\n        text: text.trim(),\n        sender: 'user',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, userMessage],\n        inputValue: '',\n        isLoading: false,\n        error: null,\n      });\n      \n      // Then handle the info collection\n      await this.handleUserInfoCollection(text);\n      return;\n    }\n\n    // Add user message unless skipped (e.g., when chip button already added it)\n    if (!skipUserMessage) {\n      const userMessage: ChatMessage = {\n        id: `user-${Date.now()}`,\n        text: text.trim(),\n        sender: 'user',\n        timestamp: new Date(),\n      };\n\n      this.setState({\n        messages: [...this.state.messages, userMessage],\n        inputValue: '',\n        isLoading: true,\n        error: null,\n      });\n    } else {\n      this.setState({\n        inputValue: '',\n        isLoading: true,\n        error: null,\n      });\n    }\n\n    try {\n      if (this.state.chatMode === 'human') {\n        // Human support mode\n        await this.sendHumanMessage(text);\n      } else {\n        // AI mode (Dialogflow)\n        await this.sendAIMessage(text);\n      }\n    } catch (error: any) {\n      console.error('Error sending message:', error);\n      \n      // chat_resolved is a normal terminal condition, not an error\n      if (error instanceof ChatResolvedError || error?.name === 'ChatResolvedError' || error?.message === 'chat_resolved') {\n        this.enterResolvedState(this.chatId);\n        return;\n      }\n      \n      // Add error message to chat\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: this.config.debug \n          ? `Error: ${error.message || 'Failed to send message'}`\n          : error.message?.includes('CORS') || error.message?.includes('Failed to fetch')\n          ? 'Unable to connect to Dialogflow. Please check your configuration and network.'\n          : 'Sorry, I\\'m having trouble processing your message. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      \n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n        error: error.message || 'Failed to send message',\n        isLoading: false,\n      });\n    }\n  }\n\n  /**\n   * Send message to Dialogflow\n   */\n  private async sendAIMessage(text: string): Promise<void> {\n    if (!this.config.dfProjectId || !this.config.dfAgentId) {\n      throw new Error('Dialogflow configuration is missing');\n    }\n\n    const dialogflowConfig: DialogflowConfig = {\n      dfProjectId: this.config.dfProjectId!,\n      dfLocation: this.config.dfLocation || 'us-central1',\n      dfAgentId: this.config.dfAgentId!,\n      serviceAccountKey: this.config.serviceAccountKey,\n      accessToken: this.config.accessToken,\n      languageCode: this.config.languageCode || 'en',\n    };\n\n    // Create session if needed\n    if (!this.state.sessionId) {\n      const session = await createDialogflowSession(dialogflowConfig);\n      this.setState({ sessionId: session.session_id });\n    }\n\n    // Send message (correct parameter order: message, sessionId, config)\n    if (this.config.debug) {\n      console.log('Sending message to Dialogflow:', {\n        message: text,\n        sessionId: this.state.sessionId,\n        hasConfig: !!dialogflowConfig,\n      });\n    }\n    \n    const response = await sendDialogflowMessage(\n      text,\n      this.state.sessionId!,\n      dialogflowConfig\n    );\n\n    if (this.config.debug) {\n      console.log('Dialogflow response:', {\n        response: response.response,\n        hasRichContent: !!response.richContent,\n        richContent: response.richContent,\n      });\n    }\n\n    // Check for handoff\n    if (response.handoff === true) {\n      // Add bot response first\n      const botMessage: ChatMessage = {\n        id: `bot-${Date.now()}`,\n        text: response.response || this.config.fallbackWelcomeMessage || 'No response',\n        sender: 'bot',\n        timestamp: new Date(),\n        richContent: response.richContent,\n      };\n      this.setState({\n        messages: [...this.state.messages, botMessage],\n        isLoading: false,\n      });\n      \n      // Start collecting user info for handoff\n      this.startUserInfoCollection();\n      return;\n    }\n    \n    const botMessage: ChatMessage = {\n      id: `bot-${Date.now()}`,\n      text: response.response || this.config.fallbackWelcomeMessage || 'No response',\n      sender: 'bot',\n      timestamp: new Date(),\n      richContent: response.richContent,\n    };\n\n    this.setState({\n      messages: [...this.state.messages, botMessage],\n      isLoading: false,\n    });\n  }\n\n  /**\n   * Send message to human support\n   */\n  private async sendHumanMessage(text: string): Promise<void> {\n    if (!this.chatId || !this.supportSessionId) {\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: 'Chat session not initialized. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n        isLoading: false,\n      });\n      return;\n    }\n\n    if (!this.chatService) {\n      throw new Error('Chat service not initialized');\n    }\n\n    // Send typing_stop before sending message\n    this.chatService.sendTypingIndicator('typing_stop');\n    if (this.typingTimeout) {\n      clearTimeout(this.typingTimeout);\n      this.typingTimeout = null;\n    }\n\n    try {\n      // Try WebSocket first, fallback to REST API\n      const sentViaWs = this.chatService.sendMessageViaWebSocket(text.trim());\n      \n      if (!sentViaWs) {\n        // Fallback to REST API\n        await this.chatService.sendMessageToAgent(this.chatId, this.supportSessionId, text.trim());\n      }\n      \n      this.setState({ isLoading: false });\n    } catch (error: any) {\n      // chat_resolved is a normal terminal condition, not an error\n      if (error instanceof ChatResolvedError || error?.name === 'ChatResolvedError' || error?.message === 'chat_resolved') {\n        this.enterResolvedState(this.chatId);\n        return;\n      }\n\n      // Handle 401/404 - clear chat_id and reinitialize\n      if (error.message?.includes('Chat not found') ||\n          error.message?.includes('unauthorized') ||\n          error.message?.includes('401') ||\n          error.message?.includes('404')) {\n        if (this.config.debug) {\n          console.log('⚠️ Chat expired. Re-initializing...');\n        }\n        \n        // Clear chat_id\n        this.chatId = null;\n        this.supportSessionId = null;\n        const storage = safeLocalStorage();\n        storage.removeItem('blockspark_chat_id');\n        storage.removeItem('blockspark_session_id');\n        \n        // Try to reinitialize chat\n        try {\n          const newSession = await this.chatService.startSupportChat(\n            this.state.sessionId || null,\n            null,\n            null,\n            null\n          );\n          this.chatId = newSession.chat_id;\n          this.supportSessionId = newSession.session_id;\n          const storage1 = safeLocalStorage();\n          storage1.setItem('blockspark_chat_id', this.chatId);\n          storage1.setItem('blockspark_session_id', this.supportSessionId);\n          \n          // Retry sending message\n          if (this.chatId && this.supportSessionId) {\n            await this.chatService.sendMessageToAgent(\n              this.chatId,\n              this.supportSessionId,\n              text.trim()\n            );\n          }\n          this.setState({ isLoading: false });\n          return;\n        } catch (retryError: any) {\n          if (retryError instanceof ChatResolvedError || retryError?.message === 'chat_resolved') {\n            this.enterResolvedState(this.chatId);\n            return;\n          }\n          throw retryError;\n        }\n      } else {\n        throw error;\n      }\n    }\n  }\n\n  /**\n   * Switch to human mode\n   */\n  switchToHumanMode(): void {\n    this.chatMode = 'human';\n    this.setState({ chatMode: 'human' });\n    safeLocalStorage().setItem('blockspark_chat_mode', 'HUMAN');\n  }\n\n  /**\n   * Switch to AI mode\n   */\n  switchToBotMode(): void {\n    this.chatMode = 'ai';\n    this.setState({ chatMode: 'ai' });\n    safeLocalStorage().setItem('blockspark_chat_mode', 'BOT');\n  }\n\n  /**\n   * Initialize welcome popup\n   */\n  initializeWelcomePopup(): void {\n    if (this.config.showWelcomePopup !== false) {\n      const delay = this.config.welcomePopupDelay || 1500;\n      setTimeout(() => {\n        if (!this.state.isOpen) {\n          this.setState({ showWelcomePopup: true });\n        }\n      }, delay);\n    }\n  }\n\n  /**\n   * Start user info collection for handoff\n   */\n  private startUserInfoCollection(): void {\n    this.collectingUserInfo = true;\n    this.userInfoStep = 'name';\n    this.collectedUserName = '';\n    this.collectedUserEmail = '';\n    this.collectedUserMobile = '';\n    \n    // Ask for name\n    const namePrompt: ChatMessage = {\n      id: `prompt-${Date.now()}`,\n      text: 'To connect you with a human agent, I\\'ll need some information. Please provide your name:',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    this.setState({\n      messages: [...this.state.messages, namePrompt],\n    });\n  }\n\n  /**\n   * Handle user info collection\n   */\n  private async handleUserInfoCollection(text: string): Promise<void> {\n    if (this.userInfoStep === 'name') {\n      // Save name and ask for email\n      const name = text.trim();\n      this.collectedUserName = name;\n      this.userInfoStep = 'email';\n      \n      // Ask for email\n      const emailPrompt: ChatMessage = {\n        id: `prompt-${Date.now()}`,\n        text: 'Thank you! Now please provide your email address:',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, emailPrompt],\n        inputValue: '',\n      });\n      return;\n    } else if (this.userInfoStep === 'email') {\n      // Validate email format\n      const email = text.trim();\n      const emailRegex = /^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$/;\n      \n      if (!emailRegex.test(email)) {\n        // Invalid email, ask again\n        const invalidEmailMessage: ChatMessage = {\n          id: `prompt-${Date.now()}`,\n          text: 'Please provide a valid email address:',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, invalidEmailMessage],\n          inputValue: '',\n        });\n        return;\n      }\n      \n      // Save email and ask for mobile\n      this.collectedUserEmail = email;\n      this.userInfoStep = 'mobile';\n      \n      // Ask for mobile\n      const mobilePrompt: ChatMessage = {\n        id: `prompt-${Date.now()}`,\n        text: 'Thank you! Now please provide your mobile number:',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, mobilePrompt],\n        inputValue: '',\n      });\n      return;\n    } else if (this.userInfoStep === 'mobile') {\n      // Validate mobile format\n      const mobile = text.trim();\n      const mobileRegex = /^[\\+]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[(]?[0-9]{1,4}[)]?[-\\s\\.]?[0-9]{1,9}$/;\n      \n      if (!mobileRegex.test(mobile) || mobile.length < 10) {\n        // Invalid mobile, ask again\n        const invalidMobileMessage: ChatMessage = {\n          id: `prompt-${Date.now()}`,\n          text: 'Please provide a valid mobile number (e.g., +1234567890):',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, invalidMobileMessage],\n          inputValue: '',\n        });\n        return;\n      }\n      \n      // Save mobile and proceed with handoff\n      this.collectedUserMobile = mobile;\n      \n      // Reset collection state\n      this.collectingUserInfo = false;\n      this.userInfoStep = null;\n      \n      // Proceed with handoff using collected info\n      await this.handleHandoff(this.collectedUserName, this.collectedUserEmail, mobile);\n      this.setState({ inputValue: '' });\n    }\n  }\n\n  /**\n   * Handle handoff from Dialogflow to human support\n   */\n  async handleHandoff(customerName?: string, customerEmail?: string, customerMobile?: string): Promise<void> {\n    if (!this.chatService) {\n      throw new Error('Chat service not initialized');\n    }\n\n    try {\n      this.isConnectingToAgent = true;\n      \n      // Get Dialogflow session ID if available\n      const dialogflowSessionId = this.state.sessionId;\n      \n      // STEP 1: Ensure chat is initialized\n      const session = await this.chatService.ensureChatInitialized(\n        this.chatId,\n        this.supportSessionId,\n        dialogflowSessionId || null,\n        customerName || null,\n        customerEmail || null,\n        customerMobile || null\n      );\n      \n      if (!session || !session.chat_id) {\n        throw new Error('Failed to initialize chat session');\n      }\n      \n      const currentChatId = session.chat_id;\n      const currentSupportSessionId = session.session_id;\n      \n      // Update state if chat was newly initialized\n      if (currentChatId !== this.chatId) {\n        this.chatId = currentChatId;\n        this.supportSessionId = currentSupportSessionId;\n        const storage = safeLocalStorage();\n        storage.setItem('blockspark_chat_id', this.chatId);\n        storage.setItem('blockspark_session_id', this.supportSessionId);\n        if (this.config.debug) {\n          console.log('✅ Chat initialized:', { chatId: currentChatId, sessionId: currentSupportSessionId });\n        }\n      }\n\n      // STEP 2: Request handoff\n      try {\n        await this.chatService.requestHandoff(\n          currentChatId,\n          currentSupportSessionId,\n          'Customer requested human agent',\n          dialogflowSessionId || null,\n          customerName || null,\n          customerEmail || null,\n          customerMobile || null\n        );\n        \n        if (this.config.debug) {\n          console.log('✅ Handoff requested successfully');\n        }\n      } catch (handoffError: any) {\n        // Handle 401/404 or \"chat not found\" - clear chat_id and retry\n        if (handoffError.message?.includes('Invalid chat_id') || \n            handoffError.message?.includes('Chat not found') ||\n            handoffError.message?.includes('unauthorized') ||\n            handoffError.message?.includes('400') ||\n            handoffError.message?.includes('401') ||\n            handoffError.message?.includes('404') ||\n            handoffError.message?.includes('expired')) {\n          if (this.config.debug) {\n            console.log('⚠️ Chat expired or not found. Re-initializing chat...');\n          }\n          \n          // Clear old chat_id\n          this.chatId = null;\n          this.supportSessionId = null;\n          const storage2 = safeLocalStorage();\n          storage2.removeItem('blockspark_chat_id');\n          storage2.removeItem('blockspark_session_id');\n          \n          // Create new chat session\n          const newSession = await this.chatService.startSupportChat(\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (!newSession || !newSession.chat_id) {\n            throw new Error('Failed to re-initialize chat session');\n          }\n          \n          this.chatId = newSession.chat_id;\n          this.supportSessionId = newSession.session_id;\n          const storage4 = safeLocalStorage();\n          storage4.setItem('blockspark_chat_id', this.chatId);\n          storage4.setItem('blockspark_session_id', this.supportSessionId);\n          \n          // Retry handoff with new chat_id\n          await this.chatService.requestHandoff(\n            this.chatId,\n            this.supportSessionId,\n            'Customer requested human agent',\n            dialogflowSessionId || null,\n            customerName || null,\n            customerEmail || null,\n            customerMobile || null\n          );\n          \n          if (this.config.debug) {\n            console.log('✅ Handoff requested successfully after retry');\n          }\n        } else {\n          throw handoffError;\n        }\n      }\n\n      // Switch to human mode\n      this.switchToHumanMode();\n      this.chatResolved = false;\n      this.agentAccepted = false;\n\n      // Add connecting message\n      const connectingMessage: ChatMessage = {\n        id: `connecting-${Date.now()}`,\n        text: 'Connecting you to a human agent...',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, connectingMessage],\n      });\n\n      // Connect WebSocket with handlers\n      if (currentChatId && currentSupportSessionId) {\n        this.chatService.connectWebSocket(\n          currentChatId,\n          currentSupportSessionId,\n          (message: WebSocketMessage) => {\n            this.handleWebSocketMessage(message);\n          },\n          (connected: boolean) => {\n            this.wsConnected = connected;\n          }\n        );\n      }\n      \n      this.isConnectingToAgent = false;\n    } catch (error: any) {\n      console.error('Error handling handoff:', error);\n      const errorMessage: ChatMessage = {\n        id: `error-${Date.now()}`,\n        text: this.config.debug\n          ? `Handoff error: ${error.message}`\n          : 'Failed to connect to agent. Please try again.',\n        sender: 'bot',\n        timestamp: new Date(),\n      };\n      this.setState({\n        messages: [...this.state.messages, errorMessage],\n      });\n      this.isConnectingToAgent = false;\n    }\n  }\n\n  /**\n   * Handle WebSocket messages\n   */\n  private handleWebSocketMessage(message: WebSocketMessage): void {\n    switch (message.type) {\n      case 'message':\n        if (message.content) {\n          // Only display messages from agent\n          if (message.sender_type === 'agent' || !message.sender_type) {\n            const agentMessage: ChatMessage = {\n              id: message.id || `agent-${Date.now()}`,\n              text: message.content,\n              sender: 'agent',\n              timestamp: new Date(message.timestamp || Date.now()),\n            };\n            \n            // Avoid duplicate messages\n            const existingIds = new Set(this.state.messages.map(m => m.id));\n            if (!existingIds.has(agentMessage.id)) {\n              this.setState({\n                messages: [...this.state.messages, agentMessage],\n              });\n            }\n            \n            // Hide typing indicator when message received\n            this.agentTyping = false;\n            if (this.agentTypingTimeout) {\n              clearTimeout(this.agentTypingTimeout);\n              this.agentTypingTimeout = null;\n            }\n          }\n        }\n        break;\n\n      case 'typing_start':\n        if (message.sender_type === 'agent') {\n          this.agentTyping = true;\n          // Auto-hide after 3 seconds if no message received\n          if (this.agentTypingTimeout) {\n            clearTimeout(this.agentTypingTimeout);\n          }\n          this.agentTypingTimeout = setTimeout(() => {\n            this.agentTyping = false;\n          }, 3000);\n        }\n        break;\n\n      case 'typing_stop':\n        if (message.sender_type === 'agent') {\n          this.agentTyping = false;\n          if (this.agentTypingTimeout) {\n            clearTimeout(this.agentTypingTimeout);\n            this.agentTypingTimeout = null;\n          }\n        }\n        break;\n\n      case 'agent_changed':\n        if (message.to_agent) {\n          this.currentAgent = {\n            id: message.to_agent_id,\n            name: message.to_agent,\n          };\n\n          // Add system message to chat\n          const systemMessage: ChatMessage = {\n            id: `system-${Date.now()}`,\n            text: message.from_agent\n              ? `Chat has been transferred from ${message.from_agent} to ${message.to_agent}`\n              : `Chat has been transferred to ${message.to_agent}`,\n            sender: 'bot',\n            timestamp: new Date(),\n          };\n          this.setState({\n            messages: [...this.state.messages, systemMessage],\n          });\n        }\n        break;\n\n      case 'agent_accepted':\n        this.agentAccepted = true;\n        this.isConnectingToAgent = false;\n        const acceptedMessage: ChatMessage = {\n          id: message.id || `agent-accepted-${Date.now()}`,\n          text: 'You can chat now, the agent has accepted your request.',\n          sender: 'bot',\n          timestamp: message.timestamp ? new Date(message.timestamp) : new Date(),\n        };\n        const existingIds = new Set(this.state.messages.map(m => m.id));\n        if (!existingIds.has(acceptedMessage.id)) {\n          this.setState({\n            messages: [...this.state.messages, acceptedMessage],\n          });\n        }\n        if (message.to_agent) {\n          this.currentAgent = {\n            name: message.to_agent,\n            id: message.to_agent_id,\n          };\n        }\n        break;\n\n      case 'chat_resolved':\n      case 'chat_ended':\n        this.enterResolvedState(message.chat_id || null);\n        break;\n\n      case 'chat_info':\n        if (message.status === 'active') {\n          this.isConnectingToAgent = false;\n          this.agentAccepted = true;\n        } else if (message.status === 'resolved' || message.status === 'ended') {\n          this.enterResolvedState(message.chat_id || null);\n        }\n        if (message.agent_id) {\n          this.currentAgent = {\n            ...this.currentAgent,\n            id: message.agent_id,\n          };\n        }\n        break;\n\n      case 'error':\n        console.error('WebSocket error:', message.error);\n        const errorMessage: ChatMessage = {\n          id: `error-${Date.now()}`,\n          text: message.error || 'An error occurred. Please try again.',\n          sender: 'bot',\n          timestamp: new Date(),\n        };\n        this.setState({\n          messages: [...this.state.messages, errorMessage],\n        });\n        break;\n    }\n  }\n\n  /**\n   * Enter resolved state\n   */\n  private enterResolvedState(resolvedChatId?: string | null): void {\n    this.chatResolved = true;\n    this.isConnectingToAgent = false;\n    this.agentAccepted = false;\n    this.agentTyping = false;\n    if (this.agentTypingTimeout) {\n      clearTimeout(this.agentTypingTimeout);\n      this.agentTypingTimeout = null;\n    }\n\n    // Stop WS + prevent any reuse of the old chat_id\n    if (this.chatService) {\n      this.chatService.disconnectWebSocket();\n    }\n    this.chatId = null;\n    this.supportSessionId = null;\n    const storage = safeLocalStorage();\n    storage.removeItem('blockspark_chat_id');\n    storage.removeItem('blockspark_session_id');\n    \n    // Add thank you message before reset\n    const thankYouMessage: ChatMessage = {\n      id: `resolved-${Date.now()}`,\n      text: 'Thank you for contacting us!',\n      sender: 'bot',\n      timestamp: new Date(),\n    };\n    this.setState({\n      messages: [...this.state.messages, thankYouMessage],\n    });\n    \n    // Automatically reset to BOT mode after showing thank you message\n    setTimeout(async () => {\n      this.switchToBotMode();\n      this.chatResolved = false;\n      this.setState({\n        messages: [],\n        sessionId: null, // Clear session ID to force recreation\n      });\n      this.collectingUserInfo = false;\n      this.userInfoStep = null;\n      this.collectedUserName = '';\n      this.collectedUserEmail = '';\n      this.collectedUserMobile = '';\n      \n      // Recreate Dialogflow session to start fresh\n      if (this.config.dfProjectId && this.config.dfAgentId && this.state.isOpen) {\n        try {\n          this.setState({ isLoading: true });\n          const dialogflowConfig: DialogflowConfig = {\n            dfProjectId: this.config.dfProjectId,\n            dfLocation: this.config.dfLocation || 'us-central1',\n            dfAgentId: this.config.dfAgentId,\n            serviceAccountKey: this.config.serviceAccountKey,\n            accessToken: this.config.accessToken,\n            languageCode: this.config.languageCode || 'en',\n          };\n          \n          const session = await createDialogflowSession(dialogflowConfig);\n          this.setState({ \n            sessionId: session.session_id,\n            isLoading: false,\n          });\n          \n          // Add welcome message from Dialogflow if available\n          if (session.message) {\n            const welcomeMessage: ChatMessage = {\n              id: `welcome-${Date.now()}`,\n              text: session.message,\n              sender: 'bot',\n              timestamp: new Date(),\n              richContent: session.richContent,\n            };\n            this.setState({\n              messages: [welcomeMessage],\n            });\n          }\n        } catch (error: any) {\n          console.error('Error recreating Dialogflow session after handoff:', error);\n          this.setState({ \n            isLoading: false,\n            error: error.message || 'Failed to initialize chat',\n          });\n          \n          // Show fallback welcome message\n          const fallbackMessage: ChatMessage = {\n            id: `fallback-${Date.now()}`,\n            text: this.config.fallbackWelcomeMessage || 'Hello! How can I help you today?',\n            sender: 'bot',\n            timestamp: new Date(),\n          };\n          this.setState({\n            messages: [fallbackMessage],\n          });\n        }\n      }\n    }, 2000);\n  }\n\n  /**\n   * Load message history\n   */\n  async loadMessageHistory(preserveExisting: boolean = false): Promise<void> {\n    if (!this.chatService || !this.chatId || !this.supportSessionId) {\n      return;\n    }\n\n    try {\n      if (this.chatId && this.supportSessionId) {\n        const history = await this.chatService.loadMessageHistory(this.chatId, this.supportSessionId);\n        \n        const historyMessages: ChatMessage[] = history.map((msg: any) => ({\n          id: msg.id || `history-${Date.now()}-${Math.random()}`,\n          text: msg.content,\n          sender: msg.sender_type === 'agent' ? 'agent' : 'user',\n          timestamp: new Date(msg.timestamp),\n        }));\n\n        if (preserveExisting) {\n          // Merge with existing messages, avoiding duplicates\n          const existingIds = new Set(this.state.messages.map(m => m.id));\n          const newMessages = historyMessages.filter(m => !existingIds.has(m.id));\n          \n          // Combine existing messages with new history messages\n          // Sort by timestamp to maintain chronological order\n          const combined = [...this.state.messages, ...newMessages].sort((a, b) => \n            a.timestamp.getTime() - b.timestamp.getTime()\n          );\n          \n          this.setState({\n            messages: combined,\n          });\n        } else {\n          // Replace all messages\n          this.setState({\n            messages: historyMessages,\n          });\n        }\n      }\n    } catch (error: any) {\n      console.error('Error loading message history:', error);\n      if (this.config.debug) 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package/dist/core/stateManager.d.ts

@@ -0,0 +1,136 @@
+/**
+ * State Manager - Framework Agnostic
+ * Manages widget state independently of framework
+ */
+import type { WidgetState, WidgetConfig } from './types';
+export declare class WidgetStateManager {
+    private state;
+    private config;
+    private listeners;
+    private chatMode;
+    private chatId;
+    private supportSessionId;
+    private chatService;
+    private collectingUserInfo;
+    private userInfoStep;
+    private collectedUserName;
+    private collectedUserEmail;
+    private collectedUserMobile;
+    private wsConnected;
+    private agentTyping;
+    private currentAgent;
+    private isConnectingToAgent;
+    private agentAccepted;
+    private chatResolved;
+    private historyLoaded;
+    private typingTimeout;
+    private agentTypingTimeout;
+    constructor(config: WidgetConfig);
+    /**
+     * Subscribe to state changes
+     */
+    subscribe(listener: (state: WidgetState) => void): () => void;
+    /**
+     * Get current state
+     */
+    getState(): WidgetState;
+    /**
+     * Update state and notify listeners
+     */
+    private setState;
+    /**
+     * Update configuration
+     */
+    updateConfig(config: Partial<WidgetConfig>): void;
+    /**
+     * Open chat
+     */
+    openChat(): Promise<void>;
+    /**
+     * Close chat
+     */
+    closeChat(): void;
+    /**
+     * Close welcome popup
+     */
+    closeWelcomePopup(): void;
+    /**
+     * Toggle chat
+     */
+    toggleChat(): void;
+    /**
+     * Set input value
+     */
+    setInputValue(value: string): void;
+    /**
+     * Clear error
+     */
+    clearError(): void;
+    /**
+     * Send message
+     */
+    sendMessage(text: string, skipUserMessage?: boolean): Promise<void>;
+    /**
+     * Send message to Dialogflow
+     */
+    private sendAIMessage;
+    /**
+     * Send message to human support
+     */
+    private sendHumanMessage;
+    /**
+     * Switch to human mode
+     */
+    switchToHumanMode(): void;
+    /**
+     * Switch to AI mode
+     */
+    switchToBotMode(): void;
+    /**
+     * Initialize welcome popup
+     */
+    initializeWelcomePopup(): void;
+    /**
+     * Start user info collection for handoff
+     */
+    private startUserInfoCollection;
+    /**
+     * Handle user info collection
+     */
+    private handleUserInfoCollection;
+    /**
+     * Handle handoff from Dialogflow to human support
+     */
+    handleHandoff(customerName?: string, customerEmail?: string, customerMobile?: string): Promise<void>;
+    /**
+     * Handle WebSocket messages
+     */
+    private handleWebSocketMessage;
+    /**
+     * Enter resolved state
+     */
+    private enterResolvedState;
+    /**
+     * Load message history
+     */
+    loadMessageHistory(preserveExisting?: boolean): Promise<void>;
+    /**
+     * Get additional state for UI (not in WidgetState but needed by components)
+     */
+    getAdditionalState(): {
+        wsConnected: boolean;
+        agentTyping: boolean;
+        currentAgent: {
+            name: string;
+            id?: string;
+        };
+        isConnectingToAgent: boolean;
+        agentAccepted: boolean;
+        chatResolved: boolean;
+    };
+    /**
+     * Cleanup
+     */
+    destroy(): void;
+}
+//# sourceMappingURL=stateManager.d.ts.map

package/dist/core/stateManager.d.ts.map

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