npm - @nyaruka/temba-components - Versions diffs - 0.138.4 → 0.138.6 - Mend

@nyaruka/temba-components 0.138.4 → 0.138.6

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (7) hide show

package/CHANGELOG.md +6 -0
package/dist/temba-components.js +4 -4
package/dist/temba-components.js.map +1 -1
package/out-tsc/src/live/ContactChat.js +18 -1
package/out-tsc/src/live/ContactChat.js.map +1 -1
package/package.json +1 -1
package/src/live/ContactChat.ts +19 -1

package/out-tsc/src/live/ContactChat.js CHANGED Viewed

@@ -238,6 +238,8 @@ export class ContactChat extends ContactStoreElement {
         this.agent = '';
         this.blockFetching = false;
         this.showInterrupt = false;
+        this.disableAssign = false;
+        this.disableReply = false;
         this.avatar = DEFAULT_AVATAR;
         this._showMessageLogsAfter = null;
         this.ticket = null;
@@ -503,6 +505,12 @@ export class ContactChat extends ContactStoreElement {
             }
             else {
                 if (!this.currentTicket.closed_on) {
+                    // hide compose if agent can't reply to unassigned tickets
+                    if (this.disableReply &&
+                        (!this.currentTicket.assignee ||
+                            this.currentTicket.assignee.email !== this.agent)) {
+                        return null;
+                    }
                     //chatbox for active contacts with an open ticket
                     return this.getCompose();
                 }
@@ -567,6 +575,9 @@ export class ContactChat extends ContactStoreElement {
         }
     }
     assignTicket(email) {
+        if (this.disableAssign) {
+            return;
+        }
         // if its already assigned to use, it's a noop
         if ((this.currentTicket.assignee &&
             this.currentTicket.assignee.email === email) ||
@@ -683,7 +694,7 @@ export class ContactChat extends ContactStoreElement {
                     ? [this.currentTicket.assignee]
                     : []}
                       @change=${this.handleAssignmentChanged}
-                      ?disabled=${ticketClosed}
+                      ?disabled=${ticketClosed || this.disableAssign}
                     ></temba-user-select>
                     <temba-select
@@ -745,6 +756,12 @@ __decorate([
 __decorate([
     property({ type: Boolean })
 ], ContactChat.prototype, "showInterrupt", void 0);
+__decorate([
+    property({ type: Boolean })
+], ContactChat.prototype, "disableAssign", void 0);
+__decorate([
+    property({ type: Boolean })
+], ContactChat.prototype, "disableReply", void 0);
 __decorate([
     property({ type: String })
 ], ContactChat.prototype, "avatar", void 0);

package/out-tsc/src/live/ContactChat.js.map CHANGED Viewed

	@@ -1 +1 @@
1	- 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eslint-disable @typescript-eslint/no-this-alias /\nimport { css, html, PropertyValueMap, TemplateResult } from 'lit';\nimport { property } from 'lit/decorators.js';\nimport {\n Contact,\n CustomEventType,\n NamedUser,\n Ticket,\n User\n} from '../interfaces';\nimport {\n fetchResults,\n generateUUIDv7,\n getUrl,\n postJSON,\n postUrl,\n WebResponse\n} from '../utils';\nimport { ContactStoreElement } from './ContactStoreElement';\nimport { Compose, ComposeValue } from '../form/Compose';\nimport { ContactHistoryPage } from '../events';\nimport { Chat, MessageType, ContactEvent } from '../display/Chat';\nimport { DEFAULT_AVATAR } from '../webchat/assets';\nimport { UserSelect } from '../form/select/UserSelect';\nimport { Select } from '../form/select/Select';\nimport {\n renderEvent,\n renderTicketAction,\n renderTicketAssigneeChanged\n} from '../events/eventRenderers';\n\n/\nexport const SCROLL_THRESHOLD = 100;\nexport const SIMULATED_WEB_SLOWNESS = 0;\nexport const MAX_CHAT_REFRESH = 10000;\nexport const MIN_CHAT_REFRESH = 500;\nexport const BODY_SNIPPET_LENGTH = 250;\n*/\n\n// re-export for backwards compatibility\nexport { renderTicketAction, renderTicketAssigneeChanged };\n\nexport class ContactChat extends ContactStoreElement {\n public static get styles() {\n return css`\n :host {\n flex-grow: 1;\n display: flex;\n flex-direction: row;\n min-height: 0;\n --compose-shadow: none;\n --compose-border: none;\n --compose-padding: 3px;\n --compose-curvature: none;\n border-top: 1px inset rgba(0, 0, 0, 0.05);\n\n\n }\n\n .chat-wrapper {\n display: flex;\n flex-grow: 1;\n flex-direction: column;\n min-height: 0;\n background: #f9f9f9;\n }\n\n temba-contact-history {\n border-bottom: 1px solid #f6f6f6;\n flex-grow: 1;\n display: flex;\n flex-direction: column;\n min-height: 0;\n }\n\n .compose {\n background: #fff;\n display: flex;\n flex-direction: column;\n --textarea-min-height: 8em;\n --textarea-height: 0.5em;\n --widget-box-shadow-focused: none;\n --compose-curvature: 0px;\n overflow: hidden;\n }\n\n .closed-footer {\n padding: 1em;\n background: #f2f2f2;\n border-top: 3px solid #e1e1e1;\n display: flex;\n flex-direction: column;\n align-items: center;\n }\n\n a {\n color: var(--color-link-primary);\n }\n\n a:hover {\n text-decoration: underline;\n color: var(--color-link-primary-hover);\n }\n\n temba-button {\n margin: 0.1em 0.25em;\n }\n\n temba-completion {\n --widget-box-shadow: none;\n --color-widget-border: transparent;\n --widget-box-shadow-focused: none;\n --color-focus: transparent;\n --color-widget-bg-focused: transparent;\n }\n\n .border {\n }\n\n temba-compose {\n border-top-right-radius: 0;\n border-top-left-radius: 0;\n --temba-tabs-options-padding: 0.5em 0.5em 0 0.5em;\n --temba-tabs-border-left: none;\n --temba-tabs-border-right: none;\n --temba-tabs-border-bottom: none;\n }\n\n .error-gutter {\n display: flex;\n padding: 0.5em 1em;\n background: #f9f9f9;\n item-align: center;\n }\n\n .error-message {\n color: var(--color-error);\n padding-right: 1em;\n flex-grow: 1;\n align-self: center;\n }\n\n temba-chat {\n border-bottom: 1px solid #ddd;\n background: linear-gradient(0deg, #fff, #fff);\n --chat-border-in: 1px solid #eee;\n --color-chat-out: var(--color-message)\n );\n }\n\n .action-bar {\n }\n\n .in-flow {\n border-radius: 0.8em;\n align-items: center;\n background: #666;\n padding: 0.5em 1em;\n margin: 1em;\n margin-right: 2em;\n display: inline-flex;\n opacity: 0.9;\n }\n\n .in-flow:hover {\n opacity: 1;\n }\n\n .in-flow .flow-name {\n display: flex;\n color: #fff;\n }\n\n .in-flow a {\n font-weight: bold;\n color: #fff;\n }\n\n .in-flow .interrupt-button {\n margin-left: 1em;\n }\n\n .in-flow .interrupt {\n text-align: center;\n align-self: stretch;\n display: flex;\n align-items: center;\n cursor: pointer;\n justify-content: center;\n padding: 0.5em 1em;\n font-weight: bold;\n }\n\n .in-flow .interrupt:hover {\n background: rgba(var(--error-rgb), 0.92);\n }\n\n .in-flow temba-icon,\n .in-ticket temba-icon {\n margin-right: 0.5em;\n }\n\n .in-ticket-wrapper {\n }\n\n .in-ticket {\n box-shadow: none;\n padding: 0.5em 0.5em;\n text-align: center;\n align-items: center;\n border-bottom: 1px solid #ddd;\n display: flex;\n box-shadow: none;\n margin: 0em;\n background: rgba(0, 0, 0, 0.03);\n }\n\n temba-user {\n border: 1px solid #ddd;\n padding: 0.2em 0.5em;\n border-radius: var(--curvature);\n min-width: 10em;\n background: #fff;\n }\n\n temba-user:hover {\n border: 1px solid #ddd;\n background: #f9f9f9;\n }\n\n .assign-button {\n --button-mask: #ebebeb;\n color: #333;\n margin: 0.25em;\n }\n\n temba-user-select {\n width: 250px;\n }\n\n temba-button {\n --button-border: 1px solid #ddd;\n }\n `;\n }\n\n @property({ type: String, attribute: 'ticket' })\n ticketUUID: string;\n\n @property({ type: String })\n contactsEndpoint = '/api/v2/contacts.json';\n\n @property({ type: String })\n currentNote = '';\n\n @property({ type: Boolean })\n showDetails = true;\n\n @property({ type: Object })\n currentTicket: Ticket = null;\n\n @property({ type: Object })\n currentContact: Contact = null;\n\n @property({ type: String })\n agent = '';\n\n @property({ type: Boolean })\n blockFetching = false;\n\n @property({ type: Boolean })\n showInterrupt = false;\n\n @property({ type: String })\n avatar = DEFAULT_AVATAR;\n\n @property({ type: String })\n set showMessageLogsAfter(value: string) {\n const oldValue = this._showMessageLogsAfter;\n this._showMessageLogsAfter = value ? new Date(value) : null;\n this.requestUpdate('showMessageLogsAfter', oldValue);\n }\n\n get showMessageLogsAfter(): Date {\n return this._showMessageLogsAfter;\n }\n\n private _showMessageLogsAfter: Date = null;\n\n @property({ type: String })\n errorMessage: string;\n\n // http promise to monitor for completeness\n public httpComplete: Promise<void>;\n private chat: Chat;\n\n ticket = null;\n beforeUUID: string = null; // for scrolling back through history\n afterUUID: string = null; // for polling new messages\n refreshId = null;\n polling = false;\n pollingInterval = 2000; // start at 2 seconds\n lastFetchTime: number = null;\n\n constructor() {\n super();\n }\n\n public firstUpdated(\n changed: PropertyValueMap<any> \| Map<PropertyKey, unknown>\n ): void {\n super.firstUpdated(changed);\n }\n\n public connectedCallback() {\n super.connectedCallback();\n this.chat = this.shadowRoot.querySelector('temba-chat');\n }\n\n public disconnectedCallback() {\n super.disconnectedCallback();\n if (this.refreshId) {\n clearInterval(this.refreshId);\n }\n }\n\n public updated(changedProperties: Map<string, any>) {\n super.updated(changedProperties);\n\n // if we don't have an endpoint infer one\n if (\n changedProperties.has('data') \|\|\n changedProperties.has('currentContact')\n ) {\n // unschedule any previous refreshes\n if (this.refreshId) {\n clearTimeout(this.refreshId);\n this.refreshId = null;\n }\n\n this.currentContact = this.data;\n }\n\n if (changedProperties.has('currentContact') && this.currentContact) {\n this.chat = this.shadowRoot.querySelector('temba-chat');\n if (\n this.currentContact.uuid !==\n changedProperties.get('currentContact')?.uuid\n ) {\n this.reset();\n } else {\n setTimeout(() => this.checkForNewMessages(), 500);\n }\n this.fetchPreviousMessages();\n }\n }\n\n private reset() {\n if (this.chat) {\n this.chat.reset();\n }\n this.blockFetching = false;\n this.ticket = null;\n this.beforeUUID = null;\n this.afterUUID = null;\n this.refreshId = null;\n this.polling = false;\n this.pollingInterval = 2000;\n this.lastFetchTime = null;\n this.errorMessage = null;\n\n const compose = this.shadowRoot.querySelector('temba-compose') as Compose;\n if (compose) {\n compose.reset();\n }\n }\n\n private handleInterrupt() {\n this.fireCustomEvent(CustomEventType.Interrupt, {\n contact: this.currentContact\n });\n }\n\n private handleRetry() {\n const compose = this.shadowRoot.querySelector('temba-compose') as Compose;\n compose.triggerSend();\n }\n\n private handleSend(evt: CustomEvent) {\n this.errorMessage = null;\n const composeEle = evt.currentTarget as Compose;\n const compose = evt.detail.langValues['und'] as ComposeValue;\n\n const payload = {\n contact: this.currentContact.uuid\n };\n\n const text = compose.text;\n if (text && text.length > 0) {\n payload['text'] = text;\n }\n const attachments = compose.attachments;\n if (attachments && attachments.length > 0) {\n const attachment_uuids = attachments.map((attachment) => attachment.uuid);\n payload['attachments'] = attachment_uuids;\n }\n\n if (this.currentTicket) {\n payload['ticket'] = this.currentTicket.uuid;\n }\n\n const genericError = 'Send failed, please try again.';\n postJSON(`/contact/chat/${this.currentContact.uuid}/`, payload)\n .then((response) => {\n if (response.status < 400) {\n const event = response.json.event;\n event.created_on = new Date(event.created_on);\n this.chat.addMessages([event], null, true);\n // reset polling interval to 2 seconds after sending a message\n this.pollingInterval = 2000;\n this.checkForNewMessages();\n composeEle.reset();\n this.fireCustomEvent(CustomEventType.MessageSent, {\n msg: payload,\n response\n });\n } else {\n this.errorMessage = genericError;\n }\n })\n .catch(() => {\n this.errorMessage = genericError;\n });\n }\n\n private getEndpoint() {\n if (this.contact) {\n return `/contact/chat/${this.contact}/`;\n }\n return null;\n }\n\n private scheduleRefresh(hasNewEvents = false) {\n if (this.refreshId) {\n clearTimeout(this.refreshId);\n this.refreshId = null;\n }\n\n // reset to 2 seconds if we received new events\n if (hasNewEvents) {\n this.pollingInterval = 2000;\n } else {\n // increase interval by 1 second up to max of 15 seconds\n this.pollingInterval = Math.min(this.pollingInterval + 1000, 15000);\n }\n\n this.refreshId = setTimeout(() => {\n this.checkForNewMessages();\n }, this.pollingInterval);\n }\n\n public prerender(event: ContactEvent) {\n // use the unified renderEvent function with isSimulation = false\n const rendered = renderEvent(event, false);\n\n if (rendered) {\n event._rendered = {\n html: rendered,\n type: MessageType.Inline\n };\n }\n }\n\n private createMessages(page: ContactHistoryPage): ContactEvent[] {\n if (page.events) {\n const messages: ContactEvent[] = [];\n page.events.forEach((event) => {\n // track the UUID of the newest event for polling\n if (\n !this.afterUUID \|\|\n event.uuid.toLowerCase() > this.afterUUID.toLowerCase()\n ) {\n this.afterUUID = event.uuid;\n }\n\n // convert to dates\n event.created_on = new Date(event.created_on);\n\n if (\n event.type === 'msg_created' \|\|\n event.type === 'msg_received' \|\|\n event.type === 'ivr_created'\n ) {\n messages.push(event);\n } else {\n this.prerender(event);\n if (event._rendered) {\n messages.push(event);\n }\n }\n });\n\n // remove any messages we don't recognize\n return messages.filter((msg) => !!msg);\n }\n return [];\n }\n\n private checkForNewMessages() {\n // we are already working on it\n if (this.polling) {\n return;\n }\n\n const chat = this.chat;\n if (this.currentContact && this.afterUUID) {\n this.polling = true;\n this.lastFetchTime = Date.now();\n const endpoint = this.getEndpoint();\n if (!endpoint) {\n return;\n }\n\n const fetchContact = this.currentContact.uuid;\n\n fetchContactHistory(\n endpoint,\n this.currentTicket?.uuid,\n null,\n this.afterUUID\n ).then((page: ContactHistoryPage) => {\n const messages = this.createMessages(page);\n messages.reverse();\n if (fetchContact === this.currentContact.uuid) {\n const hasNewEvents = messages.length > 0;\n chat.addMessages(messages, null, true);\n this.polling = false;\n this.scheduleRefresh(hasNewEvents);\n } else {\n this.polling = false;\n }\n });\n }\n }\n\n private fetchPreviousMessages() {\n const chat = this.chat;\n const contactChat = this;\n if (!chat \|\| chat.fetching \|\| contactChat.blockFetching) {\n return;\n }\n\n chat.fetching = true;\n if (this.currentContact) {\n const endpoint = this.getEndpoint();\n if (!endpoint) {\n return;\n }\n\n // initialize anchor UUID if not set (first fetch)\n if (!this.beforeUUID && !this.afterUUID) {\n // generate a UUID v7 for current time as the anchor\n const anchorUUID = generateUUIDv7();\n this.beforeUUID = anchorUUID;\n this.afterUUID = anchorUUID;\n }\n\n fetchContactHistory(\n endpoint,\n this.currentTicket?.uuid,\n this.beforeUUID,\n null\n ).then((page: ContactHistoryPage) => {\n const messages = this.createMessages(page);\n messages.reverse();\n\n if (messages.length === 0) {\n contactChat.blockFetching = true;\n } else if (page.next) {\n // update beforeUUID for next fetch of older messages\n this.beforeUUID = page.next;\n } else {\n // no more history, mark end and show oldest event date\n contactChat.blockFetching = true;\n if (page.events && page.events.length > 0) {\n const oldestEvent = page.events[page.events.length - 1];\n chat.setEndOfHistory(new Date(oldestEvent.created_on));\n }\n }\n\n chat.addMessages(messages);\n this.scheduleRefresh();\n });\n }\n }\n\n private fetchComplete() {\n if (this.chat) {\n this.chat.fetching = false;\n }\n }\n\n private getTembaCompose(): TemplateResult {\n if (this.currentTicket) {\n if (this.currentContact && this.currentContact.status !== 'active') {\n //no chatbox for archived, blocked, or stopped contacts\n return null;\n } else {\n if (!this.currentTicket.closed_on) {\n //chatbox for active contacts with an open ticket\n return this.getCompose();\n } else {\n return null;\n }\n }\n }\n\n if (this.currentContact && this.currentContact.status !== 'active') {\n //no chatbox for archived, blocked, or stopped contacts\n return null;\n } else {\n //chatbox for active contacts\n return this.getCompose();\n }\n }\n\n private getCompose(): TemplateResult {\n return html`<div class=\"border\"></div>\n <div class=\"compose\">\n <temba-compose\n attachments\n counter\n autogrow\n shortcuts\n ?embeddedTabs=${!this.currentTicket}\n @temba-submitted=${this.handleSend.bind(this)}\n >\n </temba-compose>\n ${this.errorMessage\n ? html` <div class=\"error-gutter\">\n <div class=\"error-message\">${this.errorMessage}</div>\n <temba-button\n name=\"Retry\"\n @click=${this.handleRetry}\n ></temba-button>\n </div>`\n : null}\n </div>`;\n }\n\n private handleAssignmentChanged(evt: CustomEvent) {\n const users = evt.currentTarget as UserSelect;\n const assignee = users.values[0];\n\n this.assignTicket(assignee ? assignee.email : null);\n users.blur();\n }\n\n private handleTopicChanged(evt: CustomEvent) {\n const select = evt.target as Select<any>;\n const topic = select.values[0];\n\n if (this.currentTicket.topic.uuid !== topic.uuid) {\n postJSON(`/api/v2/ticket_actions.json`, {\n tickets: [this.currentTicket.uuid],\n action: 'change_topic',\n topic: topic.uuid\n })\n .then(() => {\n this.refreshTicket();\n })\n .catch((response: any) => {\n console.error(response);\n });\n }\n }\n\n public assignTicket(email: string) {\n // if its already assigned to use, it's a noop\n if (\n (this.currentTicket.assignee &&\n this.currentTicket.assignee.email === email) \|\|\n (this.currentTicket.assignee === null && email === null)\n ) {\n return;\n }\n\n postJSON(`/api/v2/ticket_actions.json`, {\n tickets: [this.currentTicket.uuid],\n action: 'assign',\n assignee: email\n })\n .then(() => {\n this.refreshTicket();\n })\n .catch((response: any) => {\n console.error(response);\n });\n return true;\n }\n\n public refreshTicket() {\n if (this.currentTicket) {\n fetchResults(`/api/v2/tickets.json?uuid=${this.currentTicket.uuid}`).then(\n (values) => {\n if (values.length > 0) {\n this.fireCustomEvent(CustomEventType.TicketUpdated, {\n ticket: values[0],\n previous: this.currentTicket\n });\n this.currentTicket = values[0];\n }\n }\n );\n }\n }\n\n private handleReopen() {\n const uuid = this.currentTicket.uuid;\n postJSON(`/api/v2/ticket_actions.json`, {\n tickets: [uuid],\n action: 'reopen'\n })\n .then(() => {\n this.refreshTicket();\n })\n .catch((response: any) => {\n console.error(response);\n });\n }\n\n private handleClose() {\n const uuid = this.currentTicket.uuid;\n postJSON(`/api/v2/ticket_actions.json`, {\n tickets: [uuid],\n action: 'close'\n })\n .then(() => {\n this.refreshTicket();\n })\n .catch((response: any) => {\n console.error(response);\n });\n }\n\n public render(): TemplateResult {\n const inFlow = this.currentContact && this.currentContact.flow;\n\n const inTicket = this.currentTicket;\n const ticketClosed = this.currentTicket && this.currentTicket.closed_on;\n\n return html`<div class=\"chat-wrapper\">\n ${this.currentContact\n ? html`<temba-chat\n @temba-scroll-threshold=${this.fetchPreviousMessages}\n @temba-fetch-complete=${this.fetchComplete}\n avatar=${this.avatar}\n agent\n avatars\n ?hasFooter=${inFlow}\n .showMessageLogsAfter=${this.showMessageLogsAfter}\n >\n ${inFlow\n ? html`\n <div slot=\"footer\" style=\"text-align:center;\">\n <div class=\"in-flow\">\n <div class=\"flow-name\">\n <temba-icon name=\"flow\" size=\"1.2\"></temba-icon>\n <div>\n Currently in\n <a\n href=\"/flow/editor/${this.currentContact.flow\n .uuid}/\"\n >${this.currentContact.flow.name}</a\n >\n </div>\n </div>\n ${this.showInterrupt\n ? html`<temba-button\n class=\"interrupt-button\"\n destructive\n small\n @click=${this.handleInterrupt}\n name=\"Interrupt\"\n >\n </temba-button>`\n : null}\n </div>\n </div>\n `\n : null}\n <div slot=\"footer\"></div>\n </temba-chat>\n ${inTicket\n ? html`<div class=\"in-ticket-wrapper\">\n <div class=\"in-ticket\">\n <temba-user-select\n placeholder=\"Assign to..\"\n searchable\n searchOnFocus\n clearable\n .values=${this.currentTicket.assignee\n ? [this.currentTicket.assignee]\n : []}\n @change=${this.handleAssignmentChanged}\n ?disabled=${ticketClosed}\n ></temba-user-select>\n\n <temba-select\n style=\"margin:0 0.5em; flex-grow:1\"\n endpoint=\"/api/v2/topics.json\"\n searchable\n valuekey=\"uuid\"\n .values=${[this.currentTicket.topic]}\n @change=${this.handleTopicChanged}\n ?disabled=${ticketClosed}\n ></temba-select>\n\n ${this.currentTicket.closed_on\n ? html`\n <temba-button\n name=\"Reopen\"\n @click=${this.handleReopen}\n ></temba-button>\n `\n : html`\n <temba-button\n name=\"Close\"\n destructive\n @click=${this.handleClose}\n ></temba-button>\n `}\n </div>\n </div> `\n : null}\n ${this.getTembaCompose()}`\n : null}\n </div>`;\n }\n}\nexport const closeTicket = (uuid: string): Promise<WebResponse> => {\n const formData = new FormData();\n formData.append('status', 'C');\n return postUrl(`/ticket/update/${uuid}/?_format=json`, formData);\n};\nexport const fetchContact = (endpoint: string): Promise<Contact> => {\n return new Promise<Contact>((resolve, reject) => {\n fetchResults(endpoint).then((contacts: Contact[]) => {\n if (contacts && contacts.length === 1) {\n resolve(contacts[0]);\n } else {\n reject('No contact found');\n }\n });\n });\n};\nexport const fetchContactHistory = (\n endpoint: string,\n ticket: string = undefined,\n before: string = undefined,\n after: string = undefined\n): Promise<ContactHistoryPage> => {\n return new Promise<ContactHistoryPage>((resolve) => {\n const controller = new AbortController();\n pendingRequests.push(controller);\n\n let url = endpoint;\n const params = [];\n\n if (before) {\n params.push(`before=${before}`);\n }\n\n if (after) {\n params.push(`after=${after}`);\n }\n\n if (ticket) {\n params.push(`ticket=${ticket}`);\n }\n\n if (params.length > 0) {\n url += (url.includes('?') ? '&' : '?') + params.join('&');\n }\n\n getUrl(url, controller)\n .then((response: WebResponse) => {\n // on success, remove our abort controller\n pendingRequests = pendingRequests.filter(\n (controller: AbortController) => {\n return response.controller === controller;\n }\n );\n\n resolve(response.json as ContactHistoryPage);\n })\n .catch(() => {\n // canceled\n });\n });\n};\nexport const getDisplayName = (user: User) => {\n if (!user) {\n return 'Somebody';\n }\n\n if ((user as NamedUser).name) {\n return (user as NamedUser).name;\n }\n\n if (user.first_name && user.last_name) {\n return `${user.first_name} ${user.last_name}`;\n }\n\n if (user.first_name) {\n return user.first_name;\n }\n\n return user.email;\n};\nexport let pendingRequests: AbortController[] = [];\n"]}
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eslint-disable @typescript-eslint/no-this-alias /\nimport { css, html, PropertyValueMap, TemplateResult } from 'lit';\nimport { property } from 'lit/decorators.js';\nimport {\n Contact,\n CustomEventType,\n NamedUser,\n Ticket,\n User\n} from '../interfaces';\nimport {\n fetchResults,\n generateUUIDv7,\n getUrl,\n postJSON,\n postUrl,\n WebResponse\n} from '../utils';\nimport { ContactStoreElement } from './ContactStoreElement';\nimport { Compose, ComposeValue } from '../form/Compose';\nimport { ContactHistoryPage } from '../events';\nimport { Chat, MessageType, ContactEvent } from '../display/Chat';\nimport { DEFAULT_AVATAR } from '../webchat/assets';\nimport { UserSelect } from '../form/select/UserSelect';\nimport { Select } from '../form/select/Select';\nimport {\n renderEvent,\n renderTicketAction,\n renderTicketAssigneeChanged\n} from '../events/eventRenderers';\n\n/\nexport const SCROLL_THRESHOLD = 100;\nexport const SIMULATED_WEB_SLOWNESS = 0;\nexport const MAX_CHAT_REFRESH = 10000;\nexport const MIN_CHAT_REFRESH = 500;\nexport const BODY_SNIPPET_LENGTH = 250;\n*/\n\n// re-export for backwards compatibility\nexport { renderTicketAction, renderTicketAssigneeChanged };\n\nexport class ContactChat extends ContactStoreElement {\n public static get styles() {\n return css`\n :host {\n flex-grow: 1;\n display: flex;\n flex-direction: row;\n min-height: 0;\n --compose-shadow: none;\n --compose-border: none;\n --compose-padding: 3px;\n --compose-curvature: none;\n border-top: 1px inset rgba(0, 0, 0, 0.05);\n\n\n }\n\n .chat-wrapper {\n display: flex;\n flex-grow: 1;\n flex-direction: column;\n min-height: 0;\n background: #f9f9f9;\n }\n\n temba-contact-history {\n border-bottom: 1px solid #f6f6f6;\n flex-grow: 1;\n display: flex;\n flex-direction: column;\n min-height: 0;\n }\n\n .compose {\n background: #fff;\n display: flex;\n flex-direction: column;\n --textarea-min-height: 8em;\n --textarea-height: 0.5em;\n --widget-box-shadow-focused: none;\n --compose-curvature: 0px;\n overflow: hidden;\n }\n\n .closed-footer {\n padding: 1em;\n background: #f2f2f2;\n border-top: 3px solid #e1e1e1;\n display: flex;\n flex-direction: column;\n align-items: center;\n }\n\n a {\n color: var(--color-link-primary);\n }\n\n a:hover {\n text-decoration: underline;\n color: var(--color-link-primary-hover);\n }\n\n temba-button {\n margin: 0.1em 0.25em;\n }\n\n temba-completion {\n --widget-box-shadow: none;\n --color-widget-border: transparent;\n --widget-box-shadow-focused: none;\n --color-focus: transparent;\n --color-widget-bg-focused: transparent;\n }\n\n .border {\n }\n\n temba-compose {\n border-top-right-radius: 0;\n border-top-left-radius: 0;\n --temba-tabs-options-padding: 0.5em 0.5em 0 0.5em;\n --temba-tabs-border-left: none;\n --temba-tabs-border-right: none;\n --temba-tabs-border-bottom: none;\n }\n\n .error-gutter {\n display: flex;\n padding: 0.5em 1em;\n background: #f9f9f9;\n item-align: center;\n }\n\n .error-message {\n color: var(--color-error);\n padding-right: 1em;\n flex-grow: 1;\n align-self: center;\n }\n\n temba-chat {\n border-bottom: 1px solid #ddd;\n background: linear-gradient(0deg, #fff, #fff);\n --chat-border-in: 1px solid #eee;\n --color-chat-out: var(--color-message)\n );\n }\n\n .action-bar {\n }\n\n .in-flow {\n border-radius: 0.8em;\n align-items: center;\n background: #666;\n padding: 0.5em 1em;\n margin: 1em;\n margin-right: 2em;\n display: inline-flex;\n opacity: 0.9;\n }\n\n .in-flow:hover {\n opacity: 1;\n }\n\n .in-flow .flow-name {\n display: flex;\n color: #fff;\n }\n\n .in-flow a {\n font-weight: bold;\n color: #fff;\n }\n\n .in-flow .interrupt-button {\n margin-left: 1em;\n }\n\n .in-flow .interrupt {\n text-align: center;\n align-self: stretch;\n display: flex;\n align-items: center;\n cursor: pointer;\n justify-content: center;\n padding: 0.5em 1em;\n font-weight: bold;\n }\n\n .in-flow .interrupt:hover {\n background: rgba(var(--error-rgb), 0.92);\n }\n\n .in-flow temba-icon,\n .in-ticket temba-icon {\n margin-right: 0.5em;\n }\n\n .in-ticket-wrapper {\n }\n\n .in-ticket {\n box-shadow: none;\n padding: 0.5em 0.5em;\n text-align: center;\n align-items: center;\n border-bottom: 1px solid #ddd;\n display: flex;\n box-shadow: none;\n margin: 0em;\n background: rgba(0, 0, 0, 0.03);\n }\n\n temba-user {\n border: 1px solid #ddd;\n padding: 0.2em 0.5em;\n border-radius: var(--curvature);\n min-width: 10em;\n background: #fff;\n }\n\n temba-user:hover {\n border: 1px solid #ddd;\n background: #f9f9f9;\n }\n\n .assign-button {\n --button-mask: #ebebeb;\n color: #333;\n margin: 0.25em;\n }\n\n temba-user-select {\n width: 250px;\n }\n\n temba-button {\n --button-border: 1px solid #ddd;\n }\n `;\n }\n\n @property({ type: String, attribute: 'ticket' })\n ticketUUID: string;\n\n @property({ type: String })\n contactsEndpoint = '/api/v2/contacts.json';\n\n @property({ type: String })\n currentNote = '';\n\n @property({ type: Boolean })\n showDetails = true;\n\n @property({ type: Object })\n currentTicket: Ticket = null;\n\n @property({ type: Object })\n currentContact: Contact = null;\n\n @property({ type: String })\n agent = '';\n\n @property({ type: Boolean })\n blockFetching = false;\n\n @property({ type: Boolean })\n showInterrupt = false;\n\n @property({ type: Boolean })\n disableAssign = false;\n\n @property({ type: Boolean })\n disableReply = false;\n\n @property({ type: String })\n avatar = DEFAULT_AVATAR;\n\n @property({ type: String })\n set showMessageLogsAfter(value: string) {\n const oldValue = this._showMessageLogsAfter;\n this._showMessageLogsAfter = value ? new Date(value) : null;\n this.requestUpdate('showMessageLogsAfter', oldValue);\n }\n\n get showMessageLogsAfter(): Date {\n return this._showMessageLogsAfter;\n }\n\n private _showMessageLogsAfter: Date = null;\n\n @property({ type: String })\n errorMessage: string;\n\n // http promise to monitor for completeness\n public httpComplete: Promise<void>;\n private chat: Chat;\n\n ticket = null;\n beforeUUID: string = null; // for scrolling back through history\n afterUUID: string = null; // for polling new messages\n refreshId = null;\n polling = false;\n pollingInterval = 2000; // start at 2 seconds\n lastFetchTime: number = null;\n\n constructor() {\n super();\n }\n\n public firstUpdated(\n changed: PropertyValueMap<any> \| Map<PropertyKey, unknown>\n ): void {\n super.firstUpdated(changed);\n }\n\n public connectedCallback() {\n super.connectedCallback();\n this.chat = this.shadowRoot.querySelector('temba-chat');\n }\n\n public disconnectedCallback() {\n super.disconnectedCallback();\n if (this.refreshId) {\n clearInterval(this.refreshId);\n }\n }\n\n public updated(changedProperties: Map<string, any>) {\n super.updated(changedProperties);\n\n // if we don't have an endpoint infer one\n if (\n changedProperties.has('data') \|\|\n changedProperties.has('currentContact')\n ) {\n // unschedule any previous refreshes\n if (this.refreshId) {\n clearTimeout(this.refreshId);\n this.refreshId = null;\n }\n\n this.currentContact = this.data;\n }\n\n if (changedProperties.has('currentContact') && this.currentContact) {\n this.chat = this.shadowRoot.querySelector('temba-chat');\n if (\n this.currentContact.uuid !==\n changedProperties.get('currentContact')?.uuid\n ) {\n this.reset();\n } else {\n setTimeout(() => this.checkForNewMessages(), 500);\n }\n this.fetchPreviousMessages();\n }\n }\n\n private reset() {\n if (this.chat) {\n this.chat.reset();\n }\n this.blockFetching = false;\n this.ticket = null;\n this.beforeUUID = null;\n this.afterUUID = null;\n this.refreshId = null;\n this.polling = false;\n this.pollingInterval = 2000;\n this.lastFetchTime = null;\n this.errorMessage = null;\n\n const compose = this.shadowRoot.querySelector('temba-compose') as Compose;\n if (compose) {\n compose.reset();\n }\n }\n\n private handleInterrupt() {\n this.fireCustomEvent(CustomEventType.Interrupt, {\n contact: this.currentContact\n });\n }\n\n private handleRetry() {\n const compose = this.shadowRoot.querySelector('temba-compose') as Compose;\n compose.triggerSend();\n }\n\n private handleSend(evt: CustomEvent) {\n this.errorMessage = null;\n const composeEle = evt.currentTarget as Compose;\n const compose = evt.detail.langValues['und'] as ComposeValue;\n\n const payload = {\n contact: this.currentContact.uuid\n };\n\n const text = compose.text;\n if (text && text.length > 0) {\n payload['text'] = text;\n }\n const attachments = compose.attachments;\n if (attachments && attachments.length > 0) {\n const attachment_uuids = attachments.map((attachment) => attachment.uuid);\n payload['attachments'] = attachment_uuids;\n }\n\n if (this.currentTicket) {\n payload['ticket'] = this.currentTicket.uuid;\n }\n\n const genericError = 'Send failed, please try again.';\n postJSON(`/contact/chat/${this.currentContact.uuid}/`, payload)\n .then((response) => {\n if (response.status < 400) {\n const event = response.json.event;\n event.created_on = new Date(event.created_on);\n this.chat.addMessages([event], null, true);\n // reset polling interval to 2 seconds after sending a message\n this.pollingInterval = 2000;\n this.checkForNewMessages();\n composeEle.reset();\n this.fireCustomEvent(CustomEventType.MessageSent, {\n msg: payload,\n response\n });\n } else {\n this.errorMessage = genericError;\n }\n })\n .catch(() => {\n this.errorMessage = genericError;\n });\n }\n\n private getEndpoint() {\n if (this.contact) {\n return `/contact/chat/${this.contact}/`;\n }\n return null;\n }\n\n private scheduleRefresh(hasNewEvents = false) {\n if (this.refreshId) {\n clearTimeout(this.refreshId);\n this.refreshId = null;\n }\n\n // reset to 2 seconds if we received new events\n if (hasNewEvents) {\n this.pollingInterval = 2000;\n } else {\n // increase interval by 1 second up to max of 15 seconds\n this.pollingInterval = Math.min(this.pollingInterval + 1000, 15000);\n }\n\n this.refreshId = setTimeout(() => {\n this.checkForNewMessages();\n }, this.pollingInterval);\n }\n\n public prerender(event: ContactEvent) {\n // use the unified renderEvent function with isSimulation = false\n const rendered = renderEvent(event, false);\n\n if (rendered) {\n event._rendered = {\n html: rendered,\n type: MessageType.Inline\n };\n }\n }\n\n private createMessages(page: ContactHistoryPage): ContactEvent[] {\n if (page.events) {\n const messages: ContactEvent[] = [];\n page.events.forEach((event) => {\n // track the UUID of the newest event for polling\n if (\n !this.afterUUID \|\|\n event.uuid.toLowerCase() > this.afterUUID.toLowerCase()\n ) {\n this.afterUUID = event.uuid;\n }\n\n // convert to dates\n event.created_on = new Date(event.created_on);\n\n if (\n event.type === 'msg_created' \|\|\n event.type === 'msg_received' \|\|\n event.type === 'ivr_created'\n ) {\n messages.push(event);\n } else {\n this.prerender(event);\n if (event._rendered) {\n messages.push(event);\n }\n }\n });\n\n // remove any messages we don't recognize\n return messages.filter((msg) => !!msg);\n }\n return [];\n }\n\n private checkForNewMessages() {\n // we are already working on it\n if (this.polling) {\n return;\n }\n\n const chat = this.chat;\n if (this.currentContact && this.afterUUID) {\n this.polling = true;\n this.lastFetchTime = Date.now();\n const endpoint = this.getEndpoint();\n if (!endpoint) {\n return;\n }\n\n const fetchContact = this.currentContact.uuid;\n\n fetchContactHistory(\n endpoint,\n this.currentTicket?.uuid,\n null,\n this.afterUUID\n ).then((page: ContactHistoryPage) => {\n const messages = this.createMessages(page);\n messages.reverse();\n if (fetchContact === this.currentContact.uuid) {\n const hasNewEvents = messages.length > 0;\n chat.addMessages(messages, null, true);\n this.polling = false;\n this.scheduleRefresh(hasNewEvents);\n } else {\n this.polling = false;\n }\n });\n }\n }\n\n private fetchPreviousMessages() {\n const chat = this.chat;\n const contactChat = this;\n if (!chat \|\| chat.fetching \|\| contactChat.blockFetching) {\n return;\n }\n\n chat.fetching = true;\n if (this.currentContact) {\n const endpoint = this.getEndpoint();\n if (!endpoint) {\n return;\n }\n\n // initialize anchor UUID if not set (first fetch)\n if (!this.beforeUUID && !this.afterUUID) {\n // generate a UUID v7 for current time as the anchor\n const anchorUUID = generateUUIDv7();\n this.beforeUUID = anchorUUID;\n this.afterUUID = anchorUUID;\n }\n\n fetchContactHistory(\n endpoint,\n this.currentTicket?.uuid,\n this.beforeUUID,\n null\n ).then((page: ContactHistoryPage) => {\n const messages = this.createMessages(page);\n messages.reverse();\n\n if (messages.length === 0) {\n contactChat.blockFetching = true;\n } else if (page.next) {\n // update beforeUUID for next fetch of older messages\n this.beforeUUID = page.next;\n } else {\n // no more history, mark end and show oldest event date\n contactChat.blockFetching = true;\n if (page.events && page.events.length > 0) {\n const oldestEvent = page.events[page.events.length - 1];\n chat.setEndOfHistory(new Date(oldestEvent.created_on));\n }\n }\n\n chat.addMessages(messages);\n this.scheduleRefresh();\n });\n }\n }\n\n private fetchComplete() {\n if (this.chat) {\n this.chat.fetching = false;\n }\n }\n\n private getTembaCompose(): TemplateResult {\n if (this.currentTicket) {\n if (this.currentContact && this.currentContact.status !== 'active') {\n //no chatbox for archived, blocked, or stopped contacts\n return null;\n } else {\n if (!this.currentTicket.closed_on) {\n // hide compose if agent can't reply to unassigned tickets\n if (\n this.disableReply &&\n (!this.currentTicket.assignee \|\|\n this.currentTicket.assignee.email !== this.agent)\n ) {\n return null;\n }\n //chatbox for active contacts with an open ticket\n return this.getCompose();\n } else {\n return null;\n }\n }\n }\n\n if (this.currentContact && this.currentContact.status !== 'active') {\n //no chatbox for archived, blocked, or stopped contacts\n return null;\n } else {\n //chatbox for active contacts\n return this.getCompose();\n }\n }\n\n private getCompose(): TemplateResult {\n return html`<div class=\"border\"></div>\n <div class=\"compose\">\n <temba-compose\n attachments\n counter\n autogrow\n shortcuts\n ?embeddedTabs=${!this.currentTicket}\n @temba-submitted=${this.handleSend.bind(this)}\n >\n </temba-compose>\n ${this.errorMessage\n ? html` <div class=\"error-gutter\">\n <div class=\"error-message\">${this.errorMessage}</div>\n <temba-button\n name=\"Retry\"\n @click=${this.handleRetry}\n ></temba-button>\n </div>`\n : null}\n </div>`;\n }\n\n private handleAssignmentChanged(evt: CustomEvent) {\n const users = evt.currentTarget as UserSelect;\n const assignee = users.values[0];\n\n this.assignTicket(assignee ? assignee.email : null);\n users.blur();\n }\n\n private handleTopicChanged(evt: CustomEvent) {\n const select = evt.target as Select<any>;\n const topic = select.values[0];\n\n if (this.currentTicket.topic.uuid !== topic.uuid) {\n postJSON(`/api/v2/ticket_actions.json`, {\n tickets: [this.currentTicket.uuid],\n action: 'change_topic',\n topic: topic.uuid\n })\n .then(() => {\n this.refreshTicket();\n })\n .catch((response: any) => {\n console.error(response);\n });\n }\n }\n\n public assignTicket(email: string) {\n if (this.disableAssign) {\n return;\n }\n\n // if its already assigned to use, it's a noop\n if (\n (this.currentTicket.assignee &&\n this.currentTicket.assignee.email === email) \|\|\n (this.currentTicket.assignee === null && email === null)\n ) {\n return;\n }\n\n postJSON(`/api/v2/ticket_actions.json`, {\n tickets: [this.currentTicket.uuid],\n action: 'assign',\n assignee: email\n })\n .then(() => {\n this.refreshTicket();\n })\n .catch((response: any) => {\n console.error(response);\n });\n return true;\n }\n\n public refreshTicket() {\n if (this.currentTicket) {\n fetchResults(`/api/v2/tickets.json?uuid=${this.currentTicket.uuid}`).then(\n (values) => {\n if (values.length > 0) {\n this.fireCustomEvent(CustomEventType.TicketUpdated, {\n ticket: values[0],\n previous: this.currentTicket\n });\n this.currentTicket = values[0];\n }\n }\n );\n }\n }\n\n private handleReopen() {\n const uuid = this.currentTicket.uuid;\n postJSON(`/api/v2/ticket_actions.json`, {\n tickets: [uuid],\n action: 'reopen'\n })\n .then(() => {\n this.refreshTicket();\n })\n .catch((response: any) => {\n console.error(response);\n });\n }\n\n private handleClose() {\n const uuid = this.currentTicket.uuid;\n postJSON(`/api/v2/ticket_actions.json`, {\n tickets: [uuid],\n action: 'close'\n })\n .then(() => {\n this.refreshTicket();\n })\n .catch((response: any) => {\n console.error(response);\n });\n }\n\n public render(): TemplateResult {\n const inFlow = this.currentContact && this.currentContact.flow;\n\n const inTicket = this.currentTicket;\n const ticketClosed = this.currentTicket && this.currentTicket.closed_on;\n\n return html`<div class=\"chat-wrapper\">\n ${this.currentContact\n ? html`<temba-chat\n @temba-scroll-threshold=${this.fetchPreviousMessages}\n @temba-fetch-complete=${this.fetchComplete}\n avatar=${this.avatar}\n agent\n avatars\n ?hasFooter=${inFlow}\n .showMessageLogsAfter=${this.showMessageLogsAfter}\n >\n ${inFlow\n ? html`\n <div slot=\"footer\" style=\"text-align:center;\">\n <div class=\"in-flow\">\n <div class=\"flow-name\">\n <temba-icon name=\"flow\" size=\"1.2\"></temba-icon>\n <div>\n Currently in\n <a\n href=\"/flow/editor/${this.currentContact.flow\n .uuid}/\"\n >${this.currentContact.flow.name}</a\n >\n </div>\n </div>\n ${this.showInterrupt\n ? html`<temba-button\n class=\"interrupt-button\"\n destructive\n small\n @click=${this.handleInterrupt}\n name=\"Interrupt\"\n >\n </temba-button>`\n : null}\n </div>\n </div>\n `\n : null}\n <div slot=\"footer\"></div>\n </temba-chat>\n ${inTicket\n ? html`<div class=\"in-ticket-wrapper\">\n <div class=\"in-ticket\">\n <temba-user-select\n placeholder=\"Assign to..\"\n searchable\n searchOnFocus\n clearable\n .values=${this.currentTicket.assignee\n ? [this.currentTicket.assignee]\n : []}\n @change=${this.handleAssignmentChanged}\n ?disabled=${ticketClosed \|\| this.disableAssign}\n ></temba-user-select>\n\n <temba-select\n style=\"margin:0 0.5em; flex-grow:1\"\n endpoint=\"/api/v2/topics.json\"\n searchable\n valuekey=\"uuid\"\n .values=${[this.currentTicket.topic]}\n @change=${this.handleTopicChanged}\n ?disabled=${ticketClosed}\n ></temba-select>\n\n ${this.currentTicket.closed_on\n ? html`\n <temba-button\n name=\"Reopen\"\n @click=${this.handleReopen}\n ></temba-button>\n `\n : html`\n <temba-button\n name=\"Close\"\n destructive\n @click=${this.handleClose}\n ></temba-button>\n `}\n </div>\n </div> `\n : null}\n ${this.getTembaCompose()}`\n : null}\n </div>`;\n }\n}\nexport const closeTicket = (uuid: string): Promise<WebResponse> => {\n const formData = new FormData();\n formData.append('status', 'C');\n return postUrl(`/ticket/update/${uuid}/?_format=json`, formData);\n};\nexport const fetchContact = (endpoint: string): Promise<Contact> => {\n return new Promise<Contact>((resolve, reject) => {\n fetchResults(endpoint).then((contacts: Contact[]) => {\n if (contacts && contacts.length === 1) {\n resolve(contacts[0]);\n } else {\n reject('No contact found');\n }\n });\n });\n};\nexport const fetchContactHistory = (\n endpoint: string,\n ticket: string = undefined,\n before: string = undefined,\n after: string = undefined\n): Promise<ContactHistoryPage> => {\n return new Promise<ContactHistoryPage>((resolve) => {\n const controller = new AbortController();\n pendingRequests.push(controller);\n\n let url = endpoint;\n const params = [];\n\n if (before) {\n params.push(`before=${before}`);\n }\n\n if (after) {\n params.push(`after=${after}`);\n }\n\n if (ticket) {\n params.push(`ticket=${ticket}`);\n }\n\n if (params.length > 0) {\n url += (url.includes('?') ? '&' : '?') + params.join('&');\n }\n\n getUrl(url, controller)\n .then((response: WebResponse) => {\n // on success, remove our abort controller\n pendingRequests = pendingRequests.filter(\n (controller: AbortController) => {\n return response.controller === controller;\n }\n );\n\n resolve(response.json as ContactHistoryPage);\n })\n .catch(() => {\n // canceled\n });\n });\n};\nexport const getDisplayName = (user: User) => {\n if (!user) {\n return 'Somebody';\n }\n\n if ((user as NamedUser).name) {\n return (user as NamedUser).name;\n }\n\n if (user.first_name && user.last_name) {\n return `${user.first_name} ${user.last_name}`;\n }\n\n if (user.first_name) {\n return user.first_name;\n }\n\n return user.email;\n};\nexport let pendingRequests: AbortController[] = [];\n"]}

package/package.json CHANGED Viewed

@@ -1,6 +1,6 @@
 {
   "name": "@nyaruka/temba-components",
-  "version": "0.138.4",
+  "version": "0.138.6",
   "description": "Web components to support rapidpro and related projects",
   "author": "Nyaruka <code@nyaruka.coim>",
   "main": "dist/index.js",

package/src/live/ContactChat.ts CHANGED Viewed

@@ -271,6 +271,12 @@ export class ContactChat extends ContactStoreElement {
   @property({ type: Boolean })
   showInterrupt = false;
+  @property({ type: Boolean })
+  disableAssign = false;
+  @property({ type: Boolean })
+  disableReply = false;
   @property({ type: String })
   avatar = DEFAULT_AVATAR;
@@ -607,6 +613,14 @@ export class ContactChat extends ContactStoreElement {
         return null;
       } else {
         if (!this.currentTicket.closed_on) {
+          // hide compose if agent can't reply to unassigned tickets
+          if (
+            this.disableReply &&
+            (!this.currentTicket.assignee ||
+              this.currentTicket.assignee.email !== this.agent)
+          ) {
+            return null;
+          }
           //chatbox for active contacts with an open ticket
           return this.getCompose();
         } else {
@@ -676,6 +690,10 @@ export class ContactChat extends ContactStoreElement {
   }
   public assignTicket(email: string) {
+    if (this.disableAssign) {
+      return;
+    }
     // if its already assigned to use, it's a noop
     if (
       (this.currentTicket.assignee &&
@@ -803,7 +821,7 @@ export class ContactChat extends ContactStoreElement {
                         ? [this.currentTicket.assignee]
                         : []}
                       @change=${this.handleAssignmentChanged}
-                      ?disabled=${ticketClosed}
+                      ?disabled=${ticketClosed || this.disableAssign}
                     ></temba-user-select>
                     <temba-select