@nyaruka/temba-components 0.134.3 → 0.134.4

package/out-tsc/src/display/Chat.js

@@ -54,6 +54,14 @@ const VERBOSE_FORMAT = {
     hour: 'numeric',
     minute: '2-digit'
 };
+const VERBOSE_FORMAT_WITH_YEAR = {
+    weekday: undefined,
+    year: 'numeric',
+    month: 'short',
+    day: 'numeric',
+    hour: 'numeric',
+    minute: '2-digit'
+};
 export class Chat extends RapidElement {
     constructor() {
         super(...arguments);
@@ -147,6 +155,16 @@ export class Chat extends RapidElement {
         padding-top: 0;
       }
 
+      .group-reason {
+        text-align: center;
+        font-size: 0.75em;
+        color: #999;
+        margin-bottom: 1em;
+        margin-top: 0.5em;
+        padding: 0.5em 1em;
+        font-style: italic;
+      }
+
       .row {
         display: flex;
         flex-direction: row;
@@ -191,6 +209,7 @@ export class Chat extends RapidElement {
       .incoming .row {
         flex-direction: row-reverse;
         margin-left: 1em;
+        margin-right: 1em;
       }
 
       .bubble {
@@ -251,7 +270,8 @@ export class Chat extends RapidElement {
         color: #ad47479a;
       }
 
-      .message {
+      .message-text {
+        white-space: pre-wrap;
         margin-bottom: 0.5em;
         line-height: 1.2em;
         word-break: break-word;
@@ -342,8 +362,6 @@ export class Chat extends RapidElement {
         display: flex;
         flex-direction: column;
         align-items: flex-start;
-        margin-top: -1em;
-        padding-top: 1em;
       }
 
       .scroll-at-top.messages:before {
@@ -494,8 +512,6 @@ export class Chat extends RapidElement {
           rgba(0, 0, 0, 0.2) 0px 1px 2px 0px;
         border: 1px solid #f3f3f3;
         opacity: 0;
-        transform: scale(0.7);
-        transition: opacity 0.2s ease-out, transform 0.2s ease-out;
         z-index: 2;
       }
 
@@ -512,9 +528,9 @@ export class Chat extends RapidElement {
       }
 
       .bubble-wrap:hover .popup {
-        transform: translateY(-120%);
         opacity: 1;
         transition-delay: 1s;
+        top: -35px;
       }
 
       .new-message-notification {
@@ -618,16 +634,29 @@ export class Chat extends RapidElement {
     messageExists(msg) {
         return this.msgMap.has(msg.uuid);
     }
-    isSameGroup(msg1, msg2) {
+    isSameGroup(msg1, msg2, lastTimeElapsedDate) {
         var _a, _b;
-        if (msg1 && msg2) {
-            const sameGroup = msg1.type === msg2.type &&
-                ((_a = msg1._user) === null || _a === void 0 ? void 0 : _a.name) === ((_b = msg2._user) === null || _b === void 0 ? void 0 : _b.name) &&
-                Math.abs(msg1.created_on.getTime() - msg2.created_on.getTime()) <
-                    BATCH_TIME_WINDOW;
-            return sameGroup;
+        if (!msg1 || !msg2) {
+            return { same: true };
+        }
+        // for type equivalence, treat all non-message types as the same
+        const isMsg1 = msg1.type === 'msg_created' || msg1.type === 'msg_received';
+        const isMsg2 = msg2.type === 'msg_created' || msg2.type === 'msg_received';
+        const typeMatch = isMsg1 && isMsg2 ? msg1.type === msg2.type : isMsg1 === isMsg2;
+        // check time first - if BATCH_TIME_WINDOW has passed since last time_elapsed reason
+        const timeToCheck = lastTimeElapsedDate || msg1.created_on;
+        if (Math.abs(msg2.created_on.getTime() - timeToCheck.getTime()) >=
+            BATCH_TIME_WINDOW) {
+            return { same: false, reason: 'time_elapsed' };
         }
-        return false;
+        if (!typeMatch) {
+            return { same: false, reason: 'new_type' };
+        }
+        // only check author for message types
+        if (isMsg1 && isMsg2 && ((_a = msg1._user) === null || _a === void 0 ? void 0 : _a.name) !== ((_b = msg2._user) === null || _b === void 0 ? void 0 : _b.name)) {
+            return { same: false, reason: 'new_author' };
+        }
+        return { same: true };
     }
     insertGroups(newGroups, append = false) {
         if (!append) {
@@ -637,12 +666,13 @@ export class Chat extends RapidElement {
             // see if our new group belongs to the most recent group
             const group = this.messageGroups[append ? 0 : this.messageGroups.length - 1];
             if (group) {
-                const lastMsgId = group[group.length - 1];
+                const lastMsgId = group.messages[group.messages.length - 1];
                 const lastMsg = this.msgMap.get(lastMsgId);
-                const newMsg = this.msgMap.get(newGroup[0]);
+                const newMsg = this.msgMap.get(newGroup.messages[0]);
                 // if our message belongs to the previous group, in we go
-                if (this.isSameGroup(lastMsg, newMsg)) {
-                    group.push(...newGroup);
+                const groupCheck = this.isSameGroup(lastMsg, newMsg);
+                if (groupCheck.same) {
+                    group.messages.push(...newGroup.messages);
                 }
                 else {
                     // otherwise, just add our entire group as a new one
@@ -668,15 +698,24 @@ export class Chat extends RapidElement {
     groupMessages(msgIds) {
         // group our messages by origin and user
         const groups = [];
-        let lastGroup = [];
+        let lastGroup = null;
         let lastMsg = null;
+        let lastTimeElapsedDate = null;
         for (const msgId of msgIds) {
             const msg = this.msgMap.get(msgId);
-            if (!this.isSameGroup(msg, lastMsg)) {
-                lastGroup = [];
+            const groupCheck = this.isSameGroup(msg, lastMsg, lastTimeElapsedDate);
+            if (!groupCheck.same || !lastGroup) {
+                lastGroup = {
+                    messages: [],
+                    reason: groupCheck.reason || 'initial'
+                };
                 groups.push(lastGroup);
+                // track when we last broke for time_elapsed
+                if (groupCheck.reason === 'time_elapsed') {
+                    lastTimeElapsedDate = msg.created_on;
+                }
             }
-            lastGroup.push(msgId);
+            lastGroup.messages.push(msgId);
             lastMsg = msg;
         }
         return groups;
@@ -714,36 +753,24 @@ export class Chat extends RapidElement {
     handleNewMessageClick() {
         this.scrollToBottom();
     }
-    renderMessageGroup(msgIds, idx, groups) {
+    getReasonLabel(reason) {
+        switch (reason) {
+            case 'new_author':
+                return '👤 Different author';
+            case 'new_type':
+                return '🔄 Message type changed';
+            case 'time_elapsed':
+            case 'initial':
+            default:
+                return '';
+        }
+    }
+    renderMessageGroup(group, idx, lastShownTimestamp) {
         var _a, _b, _c, _d;
         const today = new Date();
-        const firstGroup = idx === groups.length - 1;
-        let prevMsg;
-        if (idx > 0) {
-            const lastGroup = groups[idx - 1];
-            if (lastGroup && lastGroup.length > 0) {
-                prevMsg = this.msgMap.get(lastGroup[0]);
-            }
-        }
+        const msgIds = group.messages;
         const mostRecentId = msgIds[msgIds.length - 1];
         const currentMsg = this.msgMap.get(mostRecentId);
-        let timeDisplay = null;
-        if (prevMsg &&
-            !this.isSameGroup(prevMsg, currentMsg) &&
-            (Math.abs(currentMsg.created_on.getTime() - prevMsg.created_on.getTime()) > BATCH_TIME_WINDOW ||
-                idx === groups.length - 1)) {
-            if (today.getDate() !== prevMsg.created_on.getDate() ||
-                prevMsg.created_on.getDate() !== currentMsg.created_on.getDate()) {
-                timeDisplay = html `<div class="time ${firstGroup ? 'first' : ''}">
-          ${prevMsg.created_on.toLocaleTimeString(undefined, VERBOSE_FORMAT)}
-        </div>`;
-            }
-            else {
-                timeDisplay = html `<div class="time ${firstGroup ? 'first' : ''}">
-          ${prevMsg.created_on.toLocaleTimeString(undefined, TIME_FORMAT)}
-        </div>`;
-            }
-        }
         const incoming = this.agent
             ? currentMsg.type !== 'msg_received'
             : currentMsg.type === 'msg_received';
@@ -753,8 +780,39 @@ export class Chat extends RapidElement {
             this.agent) ||
             !incoming;
         const isSystem = !((_b = currentMsg._user) === null || _b === void 0 ? void 0 : _b.uuid);
-        return html `
-      ${timeDisplay}
+        const reasonLabel = this.getReasonLabel(group.reason);
+        const showReason = false; // reasonLabel && idx > 0;
+        // determine if we should show a timestamp
+        // use the first message in the group (oldest) for the timestamp
+        const firstMsgId = msgIds[0];
+        const firstMsg = this.msgMap.get(firstMsgId);
+        // check if we should show a timestamp based on the last shown timestamp
+        let showTimeForReason = false;
+        let newLastShownTimestamp = lastShownTimestamp;
+        if (idx > 0) {
+            if (lastShownTimestamp) {
+                const timeSinceLastShown = Math.abs(firstMsg.created_on.getTime() - lastShownTimestamp.getTime());
+                showTimeForReason = timeSinceLastShown >= BATCH_TIME_WINDOW;
+            }
+            else {
+                // no previous timestamp, check against previous group
+                showTimeForReason = group.reason === 'time_elapsed';
+            }
+        }
+        let timeForReason = null;
+        if (showTimeForReason) {
+            newLastShownTimestamp = firstMsg.created_on;
+            const isDifferentYear = today.getFullYear() !== firstMsg.created_on.getFullYear();
+            const format = isDifferentYear
+                ? VERBOSE_FORMAT_WITH_YEAR
+                : today.getDate() !== firstMsg.created_on.getDate()
+                    ? VERBOSE_FORMAT
+                    : TIME_FORMAT;
+            timeForReason = html `<div class="time time-elapsed">
+        ${firstMsg.created_on.toLocaleTimeString(undefined, format)}
+      </div>`;
+        }
+        const resultHtml = html `
       <div class="block  ${incoming ? 'incoming' : 'outgoing'}">
         <div class="group-messages" style="flex-grow:1">
           ${repeat(msgIds, (msgId) => msgId, (msgId, index) => {
@@ -787,7 +845,12 @@ export class Chat extends RapidElement {
             </div>`
             : null}
       </div>
+      ${showReason
+            ? html `<div class="group-reason">${reasonLabel}</div>`
+            : null}
+      ${timeForReason}
     `;
+        return { html: resultHtml, timestamp: newLastShownTimestamp };
     }
     renderMessage(event, name = null) {
         var _a, _b;
@@ -834,7 +897,7 @@ export class Chat extends RapidElement {
         ${message.msg.text
             ? html `<div class="bubble">
               ${name ? html `<div class="name">${name}</div>` : null}
-              <div class="message message-text">${message.msg.text}</div>
+              <div class="message-text">${message.msg.text}</div>
             </div>`
             : null}
 
@@ -867,7 +930,19 @@ export class Chat extends RapidElement {
     >
       <div class="scroll" @scroll=${this.handleScroll}>
         ${this.messageGroups
-            ? repeat(this.messageGroups, (msgGroup) => msgGroup.join(','), (msgGroup, idx) => html `${this.renderMessageGroup(msgGroup, idx, this.messageGroups)}`)
+            ? (() => {
+                let lastTimestamp = null;
+                // process from oldest to newest (high index to low index)
+                // to establish logical time groupings going forward in time
+                const results = [];
+                for (let idx = this.messageGroups.length - 1; idx >= 0; idx--) {
+                    const msgGroup = this.messageGroups[idx];
+                    const result = this.renderMessageGroup(msgGroup, idx, lastTimestamp);
+                    lastTimestamp = result.timestamp;
+                    results.unshift(result.html); // add to front since we're going backwards
+                }
+                return results;
+            })()
             : null}
 
         <temba-loading

package/out-tsc/src/display/Chat.js.map

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{ TemplateResult, html, PropertyValueMap, css } from 'lit';\nimport { property } from 'lit/decorators.js';\nimport { repeat } from 'lit/directives/repeat.js';\nimport { RapidElement } from '../RapidElement';\nimport { CustomEventType } from '../interfaces';\nimport { DEFAULT_AVATAR } from '../webchat/assets';\n\nconst BATCH_TIME_WINDOW = 60 * 60 * 1000;\nconst SCROLL_FETCH_BUFFER = 200; // pixels from top\nconst MIN_FETCH_TIME = 250;\n\nconst getUnsendableReasonMessage = (reason: string): string => {\n  switch (reason) {\n    case 'no_route':\n      return 'No channel available to send message';\n    case 'contact_blocked':\n      return 'Contact has been blocked';\n    case 'contact_stopped':\n      return 'Contact has been stopped';\n    case 'contact_archived':\n      return 'Contact is archived';\n    case 'org_suspended':\n      return 'Workspace is suspended';\n    case 'looping':\n      return 'Message loop detected';\n    default:\n      return 'Unable to send message';\n  }\n};\n\nconst getStatusReasonMessage = (reason: string): string => {\n  switch (reason) {\n    case 'error_limit':\n      return 'Error limit reached';\n    case 'too_old':\n      return 'Message is too old to send';\n    case 'channel_removed':\n      return 'Channel was removed';\n    default:\n      return 'Message failed to send';\n  }\n};\n\nexport enum MessageType {\n  Inline = 'inline',\n  Error = 'error',\n  Collapse = 'collapse',\n  Note = 'note'\n}\n\nexport interface ObjectReference {\n  uuid: string;\n  name: string;\n}\n\ninterface User extends ObjectReference {\n  avatar?: string;\n  email: string;\n}\n\nexport interface Msg {\n  text: string;\n  channel: ObjectReference;\n  quick_replies: string[];\n  urn: string;\n  direction: string;\n  type: string;\n  attachments: string[];\n  unsendable_reason?:\n    | 'no_route'\n    | 'contact_blocked'\n    | 'contact_stopped'\n    | 'contact_archived'\n    | 'org_suspended'\n    | 'looping';\n}\n\nexport interface ContactEvent {\n  uuid: string;\n  type: string;\n  created_on: Date;\n  _user?: User;\n  _rendered?: { html: TemplateResult; type: MessageType };\n}\n\nexport interface MsgEvent extends ContactEvent {\n  msg: Msg;\n  optin?: ObjectReference;\n  _status?: {\n    created_on: string;\n    status: 'wired' | 'sent' | 'delivered' | 'read' | 'errored' | 'failed';\n    reason: 'error_limit' | 'too_old' | 'channel_removed';\n  };\n  _deleted?: {\n    created_on: string;\n    by_contact: boolean;\n    user: { name: string; uuid: string };\n  };\n}\n\nconst TIME_FORMAT = { hour: 'numeric', minute: '2-digit' } as any;\nconst VERBOSE_FORMAT = {\n  weekday: undefined,\n  year: undefined,\n  month: 'short',\n  day: 'numeric',\n  hour: 'numeric',\n  minute: '2-digit'\n} as any;\n\nexport class Chat extends RapidElement {\n  static get styles() {\n    return css`\n      :host {\n        display: flex;\n        flex-direction: column;\n        flex-grow: 1;\n        position: relative;\n        z-index: 1;\n      }\n\n      slot[name='header'] {\n        position: absolute;\n        top: 0;\n        left: 0;\n        right: 0;\n        display: block;\n      }\n\n      slot[name='footer'] {\n        position: absolute;\n        bottom: 0;\n        left: 0;\n        right: 0;\n        display: block;\n      }\n\n      .block {\n        margin-bottom: 1em;\n        display: flex;\n        flex-direction: row;\n      }\n\n      .block.outgoing {\n        flex-direction: row-reverse;\n      }\n\n      .block.collapse {\n        margin: 0;\n        align-items: center;\n        display: flex;\n        flex-direction: column;\n        margin-bottom: 0.5em;\n      }\n\n      .block.collapse .messsage {\n        transform: scaleY(0);\n        margin: 0;\n        padding: 0;\n        line-height: 0;\n      }\n\n      .time {\n        text-align: center;\n        font-size: 0.8em;\n        color: #999;\n        margin-bottom: 2em;\n        margin-top: 1em;\n        border-top: 1px solid #e9e9e9;\n        padding: 1em;\n        margin-left: 10%;\n        margin-right: 10%;\n      }\n\n      .time.first {\n        border-top: none;\n        margin-top: 0;\n        border-bottom: 1px solid #e9e9e9;\n        margin-bottom: 2em;\n      }\n\n      .first .time {\n        margin-top: 0;\n        border-top: none;\n        padding-top: 0;\n      }\n\n      .row {\n        display: flex;\n        flex-direction: row;\n        align-items: flex-start;\n        margin-bottom: 0.25em;\n      }\n\n      .input-panel {\n        padding: 1em;\n        background: #fff;\n      }\n\n      temba-user {\n        margin-right: 0.6em;\n        margin-left: 0.6em;\n        width: 2em;\n        align-self: flex-end;\n      }\n\n      .toggle {\n        flex-shrink: 0;\n        width: 4em;\n        height: 4em;\n        overflow: hidden;\n        border-radius: 100%;\n        box-shadow: rgba(0, 0, 0, 0.1) 0px 0px 1em 0.7em,\n          rgba(0, 0, 0, 0.2) 0px 1px 2px 0px,\n          inset 0 0 0 0.25em rgba(0, 0, 0, 0.1);\n        cursor: pointer;\n        transition: box-shadow var(--toggle-speed, 200ms) ease-out;\n        position: absolute;\n        bottom: 1em;\n        right: 1em;\n      }\n\n      .toggle:hover {\n        box-shadow: rgba(0, 0, 0, 0.1) 0px 0px 1em 0.7em,\n          rgba(0, 0, 0, 0.4) 0px 1px 2px 0px,\n          inset 0 0 0 0.25em rgba(0, 0, 0, 0.2);\n      }\n\n      .incoming .row {\n        flex-direction: row-reverse;\n        margin-left: 1em;\n      }\n\n      .bubble {\n        padding: 0.75em;\n        padding-bottom: 0.25em;\n        background: var(--color-chat-in, #f1f1f1);\n        border-radius: var(--curvature);\n        border: var(--chat-border-in, none);\n      }\n\n      .bubble .name {\n        font-size: 0.95em;\n        font-weight: 400;\n        color: rgba(0, 0, 0, 0.4);\n        margin-bottom: 0.25em;\n      }\n\n      .outgoing .latest .bubble {\n        border-bottom-left-radius: 0;\n      }\n\n      .incoming .bubble-wrap {\n        align-items: flex-end;\n      }\n\n      .incoming .bubble {\n        background: var(--color-chat-out, #3c92dd);\n        border: var(--chat-border-out, none);\n        color: white;\n      }\n\n      .incoming .latest .bubble {\n        border-bottom-right-radius: 0;\n      }\n\n      .incoming .bubble .name {\n        color: rgba(255, 255, 255, 0.7);\n      }\n\n      .note .bubble {\n        background: #fffac3;\n        color: rgba(0, 0, 0, 0.7);\n      }\n\n      .note .bubble .name {\n        color: rgba(0, 0, 0, 0.5);\n      }\n\n      .failed .bubble,\n      .error .bubble {\n        border: 1px solid var(--color-error);\n        background: #ffe6e6;\n        color: #ad4747ff;\n      }\n\n      .error .bubble .name,\n      .failed .bubble .name {\n        color: #ad47479a;\n      }\n\n      .message {\n        margin-bottom: 0.5em;\n        line-height: 1.2em;\n        word-break: break-word;\n      }\n\n      .chat {\n        width: 28rem;\n        border-radius: var(--curvature);\n        overflow: hidden;\n        box-shadow: rgba(0, 0, 0, 0.1) 0px 3px 7px 0px,\n          rgba(0, 0, 0, 0.2) 0px 1px 2px 0px, rgba(0, 0, 0, 0.1) 5em 5em 5em 5em;\n        position: absolute;\n        bottom: 3em;\n        right: 1em;\n        transition: all var(--toggle-speed, 200ms) ease-out;\n        transform: scale(0.9);\n        pointer-events: none;\n        opacity: 0;\n      }\n\n      .chat.open {\n        bottom: 6em;\n        opacity: 1;\n        transform: scale(1);\n        pointer-events: initial;\n      }\n\n      .messages {\n        position: relative;\n        flex-grow: 1;\n        overflow: hidden;\n      }\n\n      .scroll {\n        position: absolute;\n        top: 0;\n        bottom: 0;\n        right: 0;\n        left: 0;\n        overflow-y: auto;\n        overflow-x: hidden;\n        -webkit-overflow-scrolling: touch;\n        overflow-scrolling: touch;\n        padding: 1em 1em 1em 1em;\n        padding-bottom: 2.5em;\n        display: flex;\n        flex-direction: column-reverse;\n      }\n\n      .messages:before {\n        content: '';\n        background: radial-gradient(\n            farthest-side at 50% 0,\n            rgba(0, 0, 0, 0.2),\n            rgba(0, 0, 0, 0)\n          )\n          center top;\n        height: 10px;\n        display: block;\n        position: absolute;\n        width: 100%;\n        transition: opacity var(--toggle-speed, 200ms) ease-out;\n        z-index: 1;\n      }\n\n      .messages:after {\n        content: '';\n        background: radial-gradient(\n            farthest-side at 50% 100%,\n            rgba(0, 0, 0, 0.2),\n            rgba(0, 0, 0, 0)\n          )\n          center bottom;\n        height: 10px;\n        display: block;\n        position: absolute;\n        bottom: 0;\n        margin-top: -10px;\n        width: 100%;\n        margin-right: 5em;\n        transition: opacity var(--toggle-speed, 200ms) ease-out;\n        z-index: 1;\n      }\n\n      .bubble-wrap {\n        position: relative;\n        max-width: 70%;\n        display: flex;\n        flex-direction: column;\n        align-items: flex-start;\n        margin-top: -1em;\n        padding-top: 1em;\n      }\n\n      .scroll-at-top.messages:before {\n        opacity: 0;\n      }\n\n      .scroll-at-bottom.messages:after {\n        opacity: 0;\n      }\n\n      .input {\n        border: none;\n        flex-grow: 1;\n        color: #333;\n        font-size: 1em;\n      }\n\n      .input:focus {\n        outline: none;\n      }\n\n      input::placeholder {\n        opacity: 0.3;\n      }\n\n      .input.inactive {\n        // pointer-events: none;\n        // opacity: 0.3;\n      }\n\n      .active {\n      }\n\n      .send-icon {\n        color: #eee;\n        pointer-events: none;\n        transform: rotate(-45deg);\n        transition: transform 0.2s ease-out;\n      }\n\n      .pending .send-icon {\n        color: var(--color-primary-dark);\n        pointer-events: initial;\n        transform: rotate(0deg);\n      }\n\n      .notice {\n        padding: 1em;\n        background: #f8f8f8;\n        color: #666;\n        text-align: center;\n        cursor: pointer;\n      }\n\n      .connecting .notice {\n        display: flex;\n        justify-content: center;\n      }\n\n      .connecting .notice temba-icon {\n        margin-left: 0.5em;\n      }\n\n      .reconnect {\n        color: var(--color-primary-dark);\n        text-decoration: underline;\n        font-size: 0.9em;\n      }\n\n      .input:disabled {\n        background: transparent !important;\n      }\n\n      temba-loading {\n        justify-content: center;\n        margin: 0.5em auto;\n        margin-bottom: 2em;\n      }\n\n      temba-loading.hidden {\n        display: none;\n      }\n\n      .inline {\n      }\n\n      .event {\n        flex-grow: 1;\n        align-self: center;\n        display: flex;\n        flex-direction: column;\n        align-items: center;\n      }\n\n      .event p {\n        margin: 0;\n        padding: 0;\n      }\n\n      .collapse {\n      }\n\n      a {\n        color: var(--color-primary-dark);\n      }\n\n      .attachments {\n        display: flex;\n        flex-direction: row;\n        flex-wrap: wrap;\n        align-items: center;\n        align-self: flex-start;\n      }\n\n      .incoming .attachments {\n        align-self: flex-end;\n      }\n\n      temba-thumbnail {\n        margin: 0.4em;\n        border-radius: var(--curvature);\n      }\n\n      .failed temba-thumbnail,\n      .error temba-thumbnail {\n        --thumb-background: #ffe6e6;\n        --thumb-border: var(--color-error);\n        border: 1px solid var(--color-error);\n        color: #ad4747a8;\n      }\n\n      .outgoing .popup {\n        justify-content: left;\n      }\n\n      .incoming .popup {\n        justify-content: right;\n      }\n\n      .popup {\n        display: flex;\n        position: absolute;\n        background: #fff;\n        margin: 0;\n        padding: 0.5em 1em;\n        border-radius: var(--curvature);\n        box-shadow: rgba(0, 0, 0, 0.05) 0px 3px 7px 0px,\n          rgba(0, 0, 0, 0.2) 0px 1px 2px 0px;\n        border: 1px solid #f3f3f3;\n        opacity: 0;\n        transform: scale(0.7);\n        transition: opacity 0.2s ease-out, transform 0.2s ease-out;\n        z-index: 2;\n      }\n\n      .popup .arrow {\n        z-index: 1;\n        text-shadow: 0px 3px 3px rgba(0, 0, 0, 0.1);\n        position: absolute;\n        justify-content: center;\n        text-align: center;\n        font-size: 1.3em;\n        transform: translateY(0.7em) scale(1);\n        color: #fff;\n        bottom: 0;\n      }\n\n      .bubble-wrap:hover .popup {\n        transform: translateY(-120%);\n        opacity: 1;\n        transition-delay: 1s;\n      }\n\n      .new-message-notification {\n        position: absolute;\n        bottom: 1em;\n        left: 50%;\n        transform: translateX(-50%) translateY(100px);\n        background: var(--color-primary-dark, #3c92dd);\n        color: white;\n        padding: 0.75em 1.5em;\n        border-radius: var(--curvature);\n        box-shadow: rgba(0, 0, 0, 0.2) 0px 3px 7px 0px,\n          rgba(0, 0, 0, 0.3) 0px 1px 2px 0px;\n        cursor: pointer;\n        opacity: 0;\n        transition: all 0.3s ease-out;\n        z-index: 100;\n        font-weight: 500;\n        pointer-events: none;\n      }\n\n      .new-message-notification.visible {\n        transform: translateX(-50%) translateY(0);\n        opacity: 1;\n        pointer-events: auto;\n      }\n\n      .new-message-notification:hover {\n        background: var(--color-primary-darker, #2b7ac4);\n        box-shadow: rgba(0, 0, 0, 0.3) 0px 4px 10px 0px,\n          rgba(0, 0, 0, 0.4) 0px 2px 4px 0px;\n      }\n    `;\n  }\n\n  @property({ type: Array })\n  messageGroups: string[][] = [];\n\n  @property({ type: Boolean })\n  fetching = false;\n\n  @property({ type: Boolean, attribute: false })\n  hideTopScroll = true;\n\n  @property({ type: Boolean, attribute: false })\n  hideBottomScroll = true;\n\n  @property({ type: String, attribute: 'avatar' })\n  defaultAvatar = DEFAULT_AVATAR;\n\n  @property({ type: Boolean })\n  agent = false;\n\n  @property({ type: Boolean, attribute: false })\n  endOfHistory = false;\n\n  @property({ type: Object, attribute: false })\n  oldestEventDate: Date = null;\n\n  @property({ type: Boolean, attribute: false })\n  showNewMessageNotification = false;\n\n  @property({ type: Object })\n  showMessageLogsAfter: Date = null;\n\n  @property({ type: Boolean })\n  hasFooter = false;\n\n  private msgMap = new Map<string, ContactEvent>();\n  private metadataCache = new Map<string, ContactEvent>();\n\n  public firstUpdated(\n    changed: PropertyValueMap<any> | Map<PropertyKey, unknown>\n  ): void {\n    super.firstUpdated(changed);\n    const scroll = this.shadowRoot.querySelector('.scroll');\n    const hasScroll = scroll.scrollHeight > scroll.clientHeight;\n    this.hideBottomScroll = true;\n    this.hideTopScroll = !hasScroll;\n  }\n\n  public addMessages(\n    messages: ContactEvent[],\n    startTime: Date = null,\n    append = false\n  ) {\n    if (!startTime) {\n      startTime = new Date();\n    }\n\n    const elapsed = new Date().getTime() - startTime.getTime();\n    window.setTimeout(\n      () => {\n        this.fetching = false;\n        // first add messages to the map\n        const newMessages = [];\n        for (const m of messages) {\n          // filter out metadata events - they aren't rendered but cached for later reference\n          if (m.type === 'msg_deleted' || m.type === 'msg_status_changed') {\n            const msgUuid = (m as any).msg_uuid;\n            if (msgUuid) {\n              this.metadataCache.set(msgUuid, m);\n            }\n            continue;\n          }\n\n          if (this.addMessage(m)) {\n            newMessages.push(m.uuid);\n          }\n        }\n\n        if (newMessages.length === 0) {\n          return;\n        }\n\n        const ele = this.shadowRoot.querySelector('.scroll');\n        const prevTop = ele.scrollTop;\n        const prevScrollHeight = ele.scrollHeight;\n        const scrollableHeight = ele.scrollHeight - ele.clientHeight;\n        const isScrolledAway =\n          scrollableHeight > 0 && Math.abs(ele.scrollTop) > 50;\n\n        const grouped = this.groupMessages(newMessages);\n        this.insertGroups(grouped, append);\n\n        // show notification if new messages are appended and user is scrolled away from bottom\n        if (append && isScrolledAway && newMessages.length > 0) {\n          this.showNewMessageNotification = true;\n        }\n\n        window.setTimeout(() => {\n          // when appending (new messages at bottom), adjust scroll to maintain visible content\n          // with column-reverse, new content at bottom increases scrollHeight\n          if (append && isScrolledAway) {\n            const heightDiff = ele.scrollHeight - prevScrollHeight;\n            ele.scrollTop = prevTop - heightDiff;\n          } else {\n            ele.scrollTop = prevTop;\n          }\n\n          this.fireCustomEvent(CustomEventType.FetchComplete);\n        }, 100);\n      },\n      // if it's the first load don't wait, otherwise wait a minimum amount of time\n      this.messageGroups.length === 0\n        ? 0\n        : Math.max(0, MIN_FETCH_TIME - elapsed)\n    );\n  }\n\n  private addMessage(msg: ContactEvent): boolean {\n    const isNew = !this.messageExists(msg);\n    this.msgMap.set(msg.uuid, msg);\n    return isNew;\n  }\n\n  public messageExists(msg: ContactEvent): boolean {\n    return this.msgMap.has(msg.uuid);\n  }\n\n  private isSameGroup(msg1: ContactEvent, msg2: ContactEvent): boolean {\n    if (msg1 && msg2) {\n      const sameGroup =\n        msg1.type === msg2.type &&\n        msg1._user?.name === msg2._user?.name &&\n        Math.abs(msg1.created_on.getTime() - msg2.created_on.getTime()) <\n          BATCH_TIME_WINDOW;\n      return sameGroup;\n    }\n\n    return false;\n  }\n\n  private insertGroups(newGroups: string[][], append = false) {\n    if (!append) {\n      newGroups.reverse();\n    }\n\n    for (const newGroup of newGroups) {\n      // see if our new group belongs to the most recent group\n      const group =\n        this.messageGroups[append ? 0 : this.messageGroups.length - 1];\n\n      if (group) {\n        const lastMsgId = group[group.length - 1];\n        const lastMsg = this.msgMap.get(lastMsgId);\n        const newMsg = this.msgMap.get(newGroup[0]);\n        // if our message belongs to the previous group, in we go\n        if (this.isSameGroup(lastMsg, newMsg)) {\n          group.push(...newGroup);\n        } else {\n          // otherwise, just add our entire group as a new one\n          if (append) {\n            this.messageGroups.splice(0, 0, newGroup);\n          } else {\n            this.messageGroups.push(newGroup);\n          }\n        }\n      } else {\n        if (append) {\n          this.messageGroups.splice(0, 0, newGroup);\n        } else {\n          this.messageGroups.push(newGroup);\n        }\n      }\n    }\n\n    this.requestUpdate('messageGroups');\n  }\n\n  private groupMessages(msgIds: string[]): string[][] {\n    // group our messages by origin and user\n    const groups = [];\n    let lastGroup = [];\n    let lastMsg = null;\n    for (const msgId of msgIds) {\n      const msg = this.msgMap.get(msgId);\n      if (!this.isSameGroup(msg, lastMsg)) {\n        lastGroup = [];\n        groups.push(lastGroup);\n      }\n      lastGroup.push(msgId);\n      lastMsg = msg;\n    }\n    return groups;\n  }\n\n  private handleScroll(event: any) {\n    const ele = event.target;\n    const scrollableHeight = ele.scrollHeight - ele.clientHeight;\n\n    if (scrollableHeight <= 0) {\n      return;\n    }\n\n    // with column-reverse, scrollTop behavior depends on the browser\n    // check if scrollTop is negative (some browsers) or positive (others)\n    const absScrollTop = Math.abs(ele.scrollTop);\n\n    // when scrolling up to older messages, absScrollTop increases\n    // trigger when we're close to the maximum scroll (oldest messages)\n    const shouldFetch = absScrollTop >= scrollableHeight - SCROLL_FETCH_BUFFER;\n\n    this.hideTopScroll = absScrollTop >= scrollableHeight - 1;\n    this.hideBottomScroll = absScrollTop <= 1;\n\n    // hide notification when scrolled to bottom\n    if (absScrollTop <= 10) {\n      this.showNewMessageNotification = false;\n    }\n\n    if (shouldFetch) {\n      this.fireCustomEvent(CustomEventType.ScrollThreshold);\n    }\n  }\n\n  private scrollToBottom() {\n    const scroll = this.shadowRoot.querySelector('.scroll');\n    if (scroll) {\n      scroll.scrollTop = 0;\n      this.hideBottomScroll = true;\n      this.showNewMessageNotification = false;\n    }\n  }\n\n  private handleNewMessageClick() {\n    this.scrollToBottom();\n  }\n\n  private renderMessageGroup(\n    msgIds: string[],\n    idx: number,\n    groups: string[][]\n  ): TemplateResult {\n    const today = new Date();\n    const firstGroup = idx === groups.length - 1;\n\n    let prevMsg: ContactEvent;\n    if (idx > 0) {\n      const lastGroup = groups[idx - 1];\n      if (lastGroup && lastGroup.length > 0) {\n        prevMsg = this.msgMap.get(lastGroup[0]);\n      }\n    }\n\n    const mostRecentId = msgIds[msgIds.length - 1];\n    const currentMsg = this.msgMap.get(mostRecentId);\n\n    let timeDisplay = null;\n    if (\n      prevMsg &&\n      !this.isSameGroup(prevMsg, currentMsg) &&\n      (Math.abs(\n        currentMsg.created_on.getTime() - prevMsg.created_on.getTime()\n      ) > BATCH_TIME_WINDOW ||\n        idx === groups.length - 1)\n    ) {\n      if (\n        today.getDate() !== prevMsg.created_on.getDate() ||\n        prevMsg.created_on.getDate() !== currentMsg.created_on.getDate()\n      ) {\n        timeDisplay = html`<div class=\"time ${firstGroup ? 'first' : ''}\">\n          ${prevMsg.created_on.toLocaleTimeString(undefined, VERBOSE_FORMAT)}\n        </div>`;\n      } else {\n        timeDisplay = html`<div class=\"time ${firstGroup ? 'first' : ''}\">\n          ${prevMsg.created_on.toLocaleTimeString(undefined, TIME_FORMAT)}\n        </div>`;\n      }\n    }\n\n    const incoming = this.agent\n      ? currentMsg.type !== 'msg_received'\n      : currentMsg.type === 'msg_received';\n\n    const name = currentMsg._user?.name;\n\n    const showAvatar =\n      ((currentMsg.type === 'msg_received' ||\n        currentMsg.type === 'msg_created') &&\n        this.agent) ||\n      !incoming;\n\n    const isSystem = !currentMsg._user?.uuid;\n\n    return html`\n      ${timeDisplay}\n      <div class=\"block  ${incoming ? 'incoming' : 'outgoing'}\">\n        <div class=\"group-messages\" style=\"flex-grow:1\">\n          ${repeat(\n            msgIds,\n            (msgId) => msgId,\n            (msgId, index) => {\n              const msg = this.msgMap.get(msgId);\n              const msgEvent = msg as MsgEvent;\n              const statusClass = (msg as any)._status\n                ? (msg as any)._status.status\n                : '';\n              const hasError =\n                msgEvent.msg?.unsendable_reason ||\n                (msgEvent._status?.reason &&\n                  (statusClass === 'failed' || statusClass === 'errored'));\n              const unsendableClass = hasError ? 'error' : '';\n              return html`<div\n                class=\"row message ${statusClass} ${unsendableClass}\"\n              >\n                ${this.renderMessage(msg, index == 0 ? name : null)}\n              </div>`;\n            }\n          )}\n        </div>\n        ${showAvatar\n          ? html`<div class=\"avatar\" style=\"align-self:flex-end\">\n              <temba-user\n                uuid=${currentMsg._user?.uuid}\n                name=${name}\n                avatar=${currentMsg._user?.avatar}\n                ?system=${isSystem}\n              >\n              </temba-user>\n            </div>`\n          : null}\n      </div>\n    `;\n  }\n\n  private renderMessage(event: ContactEvent, name = null): TemplateResult {\n    if (event._rendered) {\n      return html`<div class=\"event\">${event._rendered.html}</div>`;\n    }\n\n    const message = event as MsgEvent;\n    const unsendableReason = message.msg?.unsendable_reason;\n    const statusReason = message._status?.reason;\n    const errorMessage = unsendableReason\n      ? getUnsendableReasonMessage(unsendableReason)\n      : statusReason\n      ? getStatusReasonMessage(statusReason)\n      : null;\n\n    const logsURL =\n      this.showMessageLogsAfter &&\n      message.created_on >= this.showMessageLogsAfter &&\n      message.msg.channel\n        ? `/channels/channel/logs/${message.msg.channel}/msg/${event.uuid}/`\n        : null;\n\n    return html`\n      <div class=\"bubble-wrap\">\n        <div class=\"popup\" style=\"white-space: nowrap;\">\n          ${errorMessage\n            ? html`<div style=\"color: var(--color-error); margin-right: 1em;\">\n                ${errorMessage}\n              </div>`\n            : null}\n          <temba-date\n            value=\"${message.created_on.toISOString()}\"\n            display=\"relative\"\n          ></temba-date>\n          ${logsURL\n            ? html`<a\n                style=\"margin-left: 1em; color: var(--color-primary-dark);\"\n                href=\"${logsURL}\"\n                target=\"_blank\"\n                rel=\"noopener noreferrer\"\n                ><temba-icon name=\"log\"></temba-icon\n              ></a>`\n            : null}\n\n          <div class=\"arrow\">▼</div>\n        </div>\n        ${message.msg.text\n          ? html`<div class=\"bubble\">\n              ${name ? html`<div class=\"name\">${name}</div>` : null}\n              <div class=\"message message-text\">${message.msg.text}</div>\n            </div>`\n          : null}\n\n        <div class=\"attachments\">\n          ${(message.msg.attachments || []).map(\n            (attachment) =>\n              html`<temba-thumbnail\n                attachment=\"${attachment}\"\n              ></temba-thumbnail>`\n          )}\n        </div>\n      </div>\n    `;\n  }\n\n  public reset() {\n    this.msgMap.clear();\n    this.messageGroups = [];\n    this.hideBottomScroll = true;\n    this.hideTopScroll = true;\n    this.endOfHistory = false;\n    this.oldestEventDate = null;\n  }\n\n  public setEndOfHistory(oldestDate: Date) {\n    this.endOfHistory = true;\n    this.oldestEventDate = oldestDate;\n  }\n\n  public render(): TemplateResult {\n    return html` <div\n      class=\"\n        messages \n        ${this.hideBottomScroll ? 'scroll-at-bottom' : ''}\n        ${this.hideTopScroll ? 'scroll-at-top' : ''}\"\n    >\n      <div class=\"scroll\" @scroll=${this.handleScroll}>\n        ${this.messageGroups\n          ? repeat(\n              this.messageGroups,\n              (msgGroup) => msgGroup.join(','),\n              (msgGroup, idx) =>\n                html`${this.renderMessageGroup(\n                  msgGroup,\n                  idx,\n                  this.messageGroups\n                )}`\n            )\n          : null}\n\n        <temba-loading\n          class=\"${!this.fetching ? 'hidden' : ''}\"\n        ></temba-loading>\n\n        ${this.endOfHistory && this.oldestEventDate\n          ? html`<div class=\"time first\">\n              ${this.oldestEventDate.toLocaleTimeString(\n                undefined,\n                VERBOSE_FORMAT\n              )}\n            </div>`\n          : null}\n      </div>\n      ${!this.hasFooter\n        ? html`<div\n            class=\"new-message-notification ${this.showNewMessageNotification\n              ? 'visible'\n              : ''}\"\n            @click=${this.handleNewMessageClick}\n          >\n            New Messages\n          </div>`\n        : null}\n      <slot class=\"header\" name=\"header\"></slot>\n      <slot class=\"footer\" name=\"footer\"></slot>\n    </div>`;\n  }\n}\n"]}
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{ TemplateResult, html, PropertyValueMap, css } from 'lit';\nimport { property } from 'lit/decorators.js';\nimport { repeat } from 'lit/directives/repeat.js';\nimport { RapidElement } from '../RapidElement';\nimport { CustomEventType } from '../interfaces';\nimport { DEFAULT_AVATAR } from '../webchat/assets';\n\nconst BATCH_TIME_WINDOW = 60 * 60 * 1000;\nconst SCROLL_FETCH_BUFFER = 200; // pixels from top\nconst MIN_FETCH_TIME = 250;\n\nconst getUnsendableReasonMessage = (reason: string): string => {\n  switch (reason) {\n    case 'no_route':\n      return 'No channel available to send message';\n    case 'contact_blocked':\n      return 'Contact has been blocked';\n    case 'contact_stopped':\n      return 'Contact has been stopped';\n    case 'contact_archived':\n      return 'Contact is archived';\n    case 'org_suspended':\n      return 'Workspace is suspended';\n    case 'looping':\n      return 'Message loop detected';\n    default:\n      return 'Unable to send message';\n  }\n};\n\nconst getStatusReasonMessage = (reason: string): string => {\n  switch (reason) {\n    case 'error_limit':\n      return 'Error limit reached';\n    case 'too_old':\n      return 'Message is too old to send';\n    case 'channel_removed':\n      return 'Channel was removed';\n    default:\n      return 'Message failed to send';\n  }\n};\n\nexport enum MessageType {\n  Inline = 'inline',\n  Error = 'error',\n  Collapse = 'collapse',\n  Note = 'note'\n}\n\nexport type GroupReason =\n  | 'time_elapsed'\n  | 'new_author'\n  | 'new_type'\n  | 'initial';\n\nexport interface MessageGroup {\n  messages: string[];\n  reason: GroupReason;\n}\n\nexport interface ObjectReference {\n  uuid: string;\n  name: string;\n}\n\ninterface User extends ObjectReference {\n  avatar?: string;\n  email: string;\n}\n\nexport interface Msg {\n  text: string;\n  channel: ObjectReference;\n  quick_replies: string[];\n  urn: string;\n  direction: string;\n  type: string;\n  attachments: string[];\n  unsendable_reason?:\n    | 'no_route'\n    | 'contact_blocked'\n    | 'contact_stopped'\n    | 'contact_archived'\n    | 'org_suspended'\n    | 'looping';\n}\n\nexport interface ContactEvent {\n  uuid?: string;\n  type: string;\n  created_on: Date;\n  _user?: User;\n  _rendered?: { html: TemplateResult; type: MessageType };\n}\n\nexport interface MsgEvent extends ContactEvent {\n  msg: Msg;\n  optin?: ObjectReference;\n  _status?: {\n    created_on: string;\n    status: 'wired' | 'sent' | 'delivered' | 'read' | 'errored' | 'failed';\n    reason: 'error_limit' | 'too_old' | 'channel_removed';\n  };\n  _deleted?: {\n    created_on: string;\n    by_contact: boolean;\n    user: { name: string; uuid: string };\n  };\n  _logs_url?: string;\n}\n\nconst TIME_FORMAT = { hour: 'numeric', minute: '2-digit' } as any;\nconst VERBOSE_FORMAT = {\n  weekday: undefined,\n  year: undefined,\n  month: 'short',\n  day: 'numeric',\n  hour: 'numeric',\n  minute: '2-digit'\n} as any;\nconst VERBOSE_FORMAT_WITH_YEAR = {\n  weekday: undefined,\n  year: 'numeric',\n  month: 'short',\n  day: 'numeric',\n  hour: 'numeric',\n  minute: '2-digit'\n} as any;\n\nexport class Chat extends RapidElement {\n  static get styles() {\n    return css`\n      :host {\n        display: flex;\n        flex-direction: column;\n        flex-grow: 1;\n        position: relative;\n        z-index: 1;\n      }\n\n      slot[name='header'] {\n        position: absolute;\n        top: 0;\n        left: 0;\n        right: 0;\n        display: block;\n      }\n\n      slot[name='footer'] {\n        position: absolute;\n        bottom: 0;\n        left: 0;\n        right: 0;\n        display: block;\n      }\n\n      .block {\n        margin-bottom: 1em;\n        display: flex;\n        flex-direction: row;\n      }\n\n      .block.outgoing {\n        flex-direction: row-reverse;\n      }\n\n      .block.collapse {\n        margin: 0;\n        align-items: center;\n        display: flex;\n        flex-direction: column;\n        margin-bottom: 0.5em;\n      }\n\n      .block.collapse .messsage {\n        transform: scaleY(0);\n        margin: 0;\n        padding: 0;\n        line-height: 0;\n      }\n\n      .time {\n        text-align: center;\n        font-size: 0.8em;\n        color: #999;\n        margin-bottom: 2em;\n        margin-top: 1em;\n        border-top: 1px solid #e9e9e9;\n        padding: 1em;\n        margin-left: 10%;\n        margin-right: 10%;\n      }\n\n      .time.first {\n        border-top: none;\n        margin-top: 0;\n        border-bottom: 1px solid #e9e9e9;\n        margin-bottom: 2em;\n      }\n\n      .first .time {\n        margin-top: 0;\n        border-top: none;\n        padding-top: 0;\n      }\n\n      .group-reason {\n        text-align: center;\n        font-size: 0.75em;\n        color: #999;\n        margin-bottom: 1em;\n        margin-top: 0.5em;\n        padding: 0.5em 1em;\n        font-style: italic;\n      }\n\n      .row {\n        display: flex;\n        flex-direction: row;\n        align-items: flex-start;\n        margin-bottom: 0.25em;\n      }\n\n      .input-panel {\n        padding: 1em;\n        background: #fff;\n      }\n\n      temba-user {\n        margin-right: 0.6em;\n        margin-left: 0.6em;\n        width: 2em;\n        align-self: flex-end;\n      }\n\n      .toggle {\n        flex-shrink: 0;\n        width: 4em;\n        height: 4em;\n        overflow: hidden;\n        border-radius: 100%;\n        box-shadow: rgba(0, 0, 0, 0.1) 0px 0px 1em 0.7em,\n          rgba(0, 0, 0, 0.2) 0px 1px 2px 0px,\n          inset 0 0 0 0.25em rgba(0, 0, 0, 0.1);\n        cursor: pointer;\n        transition: box-shadow var(--toggle-speed, 200ms) ease-out;\n        position: absolute;\n        bottom: 1em;\n        right: 1em;\n      }\n\n      .toggle:hover {\n        box-shadow: rgba(0, 0, 0, 0.1) 0px 0px 1em 0.7em,\n          rgba(0, 0, 0, 0.4) 0px 1px 2px 0px,\n          inset 0 0 0 0.25em rgba(0, 0, 0, 0.2);\n      }\n\n      .incoming .row {\n        flex-direction: row-reverse;\n        margin-left: 1em;\n        margin-right: 1em;\n      }\n\n      .bubble {\n        padding: 0.75em;\n        padding-bottom: 0.25em;\n        background: var(--color-chat-in, #f1f1f1);\n        border-radius: var(--curvature);\n        border: var(--chat-border-in, none);\n      }\n\n      .bubble .name {\n        font-size: 0.95em;\n        font-weight: 400;\n        color: rgba(0, 0, 0, 0.4);\n        margin-bottom: 0.25em;\n      }\n\n      .outgoing .latest .bubble {\n        border-bottom-left-radius: 0;\n      }\n\n      .incoming .bubble-wrap {\n        align-items: flex-end;\n      }\n\n      .incoming .bubble {\n        background: var(--color-chat-out, #3c92dd);\n        border: var(--chat-border-out, none);\n        color: white;\n      }\n\n      .incoming .latest .bubble {\n        border-bottom-right-radius: 0;\n      }\n\n      .incoming .bubble .name {\n        color: rgba(255, 255, 255, 0.7);\n      }\n\n      .note .bubble {\n        background: #fffac3;\n        color: rgba(0, 0, 0, 0.7);\n      }\n\n      .note .bubble .name {\n        color: rgba(0, 0, 0, 0.5);\n      }\n\n      .failed .bubble,\n      .error .bubble {\n        border: 1px solid var(--color-error);\n        background: #ffe6e6;\n        color: #ad4747ff;\n      }\n\n      .error .bubble .name,\n      .failed .bubble .name {\n        color: #ad47479a;\n      }\n\n      .message-text {\n        white-space: pre-wrap;\n        margin-bottom: 0.5em;\n        line-height: 1.2em;\n        word-break: break-word;\n      }\n\n      .chat {\n        width: 28rem;\n        border-radius: var(--curvature);\n        overflow: hidden;\n        box-shadow: rgba(0, 0, 0, 0.1) 0px 3px 7px 0px,\n          rgba(0, 0, 0, 0.2) 0px 1px 2px 0px, rgba(0, 0, 0, 0.1) 5em 5em 5em 5em;\n        position: absolute;\n        bottom: 3em;\n        right: 1em;\n        transition: all var(--toggle-speed, 200ms) ease-out;\n        transform: scale(0.9);\n        pointer-events: none;\n        opacity: 0;\n      }\n\n      .chat.open {\n        bottom: 6em;\n        opacity: 1;\n        transform: scale(1);\n        pointer-events: initial;\n      }\n\n      .messages {\n        position: relative;\n        flex-grow: 1;\n        overflow: hidden;\n      }\n\n      .scroll {\n        position: absolute;\n        top: 0;\n        bottom: 0;\n        right: 0;\n        left: 0;\n        overflow-y: auto;\n        overflow-x: hidden;\n        -webkit-overflow-scrolling: touch;\n        overflow-scrolling: touch;\n        padding: 1em 1em 1em 1em;\n        padding-bottom: 2.5em;\n        display: flex;\n        flex-direction: column-reverse;\n      }\n\n      .messages:before {\n        content: '';\n        background: radial-gradient(\n            farthest-side at 50% 0,\n            rgba(0, 0, 0, 0.2),\n            rgba(0, 0, 0, 0)\n          )\n          center top;\n        height: 10px;\n        display: block;\n        position: absolute;\n        width: 100%;\n        transition: opacity var(--toggle-speed, 200ms) ease-out;\n        z-index: 1;\n      }\n\n      .messages:after {\n        content: '';\n        background: radial-gradient(\n            farthest-side at 50% 100%,\n            rgba(0, 0, 0, 0.2),\n            rgba(0, 0, 0, 0)\n          )\n          center bottom;\n        height: 10px;\n        display: block;\n        position: absolute;\n        bottom: 0;\n        margin-top: -10px;\n        width: 100%;\n        margin-right: 5em;\n        transition: opacity var(--toggle-speed, 200ms) ease-out;\n        z-index: 1;\n      }\n\n      .bubble-wrap {\n        position: relative;\n        max-width: 70%;\n        display: flex;\n        flex-direction: column;\n        align-items: flex-start;\n      }\n\n      .scroll-at-top.messages:before {\n        opacity: 0;\n      }\n\n      .scroll-at-bottom.messages:after {\n        opacity: 0;\n      }\n\n      .input {\n        border: none;\n        flex-grow: 1;\n        color: #333;\n        font-size: 1em;\n      }\n\n      .input:focus {\n        outline: none;\n      }\n\n      input::placeholder {\n        opacity: 0.3;\n      }\n\n      .input.inactive {\n        // pointer-events: none;\n        // opacity: 0.3;\n      }\n\n      .active {\n      }\n\n      .send-icon {\n        color: #eee;\n        pointer-events: none;\n        transform: rotate(-45deg);\n        transition: transform 0.2s ease-out;\n      }\n\n      .pending .send-icon {\n        color: var(--color-primary-dark);\n        pointer-events: initial;\n        transform: rotate(0deg);\n      }\n\n      .notice {\n        padding: 1em;\n        background: #f8f8f8;\n        color: #666;\n        text-align: center;\n        cursor: pointer;\n      }\n\n      .connecting .notice {\n        display: flex;\n        justify-content: center;\n      }\n\n      .connecting .notice temba-icon {\n        margin-left: 0.5em;\n      }\n\n      .reconnect {\n        color: var(--color-primary-dark);\n        text-decoration: underline;\n        font-size: 0.9em;\n      }\n\n      .input:disabled {\n        background: transparent !important;\n      }\n\n      temba-loading {\n        justify-content: center;\n        margin: 0.5em auto;\n        margin-bottom: 2em;\n      }\n\n      temba-loading.hidden {\n        display: none;\n      }\n\n      .inline {\n      }\n\n      .event {\n        flex-grow: 1;\n        align-self: center;\n        display: flex;\n        flex-direction: column;\n        align-items: center;\n      }\n\n      .event p {\n        margin: 0;\n        padding: 0;\n      }\n\n      .collapse {\n      }\n\n      a {\n        color: var(--color-primary-dark);\n      }\n\n      .attachments {\n        display: flex;\n        flex-direction: row;\n        flex-wrap: wrap;\n        align-items: center;\n        align-self: flex-start;\n      }\n\n      .incoming .attachments {\n        align-self: flex-end;\n      }\n\n      temba-thumbnail {\n        margin: 0.4em;\n        border-radius: var(--curvature);\n      }\n\n      .failed temba-thumbnail,\n      .error temba-thumbnail {\n        --thumb-background: #ffe6e6;\n        --thumb-border: var(--color-error);\n        border: 1px solid var(--color-error);\n        color: #ad4747a8;\n      }\n\n      .outgoing .popup {\n        justify-content: left;\n      }\n\n      .incoming .popup {\n        justify-content: right;\n      }\n\n      .popup {\n        display: flex;\n        position: absolute;\n        background: #fff;\n        margin: 0;\n        padding: 0.5em 1em;\n        border-radius: var(--curvature);\n        box-shadow: rgba(0, 0, 0, 0.05) 0px 3px 7px 0px,\n          rgba(0, 0, 0, 0.2) 0px 1px 2px 0px;\n        border: 1px solid #f3f3f3;\n        opacity: 0;\n        z-index: 2;\n      }\n\n      .popup .arrow {\n        z-index: 1;\n        text-shadow: 0px 3px 3px rgba(0, 0, 0, 0.1);\n        position: absolute;\n        justify-content: center;\n        text-align: center;\n        font-size: 1.3em;\n        transform: translateY(0.7em) scale(1);\n        color: #fff;\n        bottom: 0;\n      }\n\n      .bubble-wrap:hover .popup {\n        opacity: 1;\n        transition-delay: 1s;\n        top: -35px;\n      }\n\n      .new-message-notification {\n        position: absolute;\n        bottom: 1em;\n        left: 50%;\n        transform: translateX(-50%) translateY(100px);\n        background: var(--color-primary-dark, #3c92dd);\n        color: white;\n        padding: 0.75em 1.5em;\n        border-radius: var(--curvature);\n        box-shadow: rgba(0, 0, 0, 0.2) 0px 3px 7px 0px,\n          rgba(0, 0, 0, 0.3) 0px 1px 2px 0px;\n        cursor: pointer;\n        opacity: 0;\n        transition: all 0.3s ease-out;\n        z-index: 100;\n        font-weight: 500;\n        pointer-events: none;\n      }\n\n      .new-message-notification.visible {\n        transform: translateX(-50%) translateY(0);\n        opacity: 1;\n        pointer-events: auto;\n      }\n\n      .new-message-notification:hover {\n        background: var(--color-primary-darker, #2b7ac4);\n        box-shadow: rgba(0, 0, 0, 0.3) 0px 4px 10px 0px,\n          rgba(0, 0, 0, 0.4) 0px 2px 4px 0px;\n      }\n    `;\n  }\n\n  @property({ type: Array })\n  messageGroups: MessageGroup[] = [];\n\n  @property({ type: Boolean })\n  fetching = false;\n\n  @property({ type: Boolean, attribute: false })\n  hideTopScroll = true;\n\n  @property({ type: Boolean, attribute: false })\n  hideBottomScroll = true;\n\n  @property({ type: String, attribute: 'avatar' })\n  defaultAvatar = DEFAULT_AVATAR;\n\n  @property({ type: Boolean })\n  agent = false;\n\n  @property({ type: Boolean, attribute: false })\n  endOfHistory = false;\n\n  @property({ type: Object, attribute: false })\n  oldestEventDate: Date = null;\n\n  @property({ type: Boolean, attribute: false })\n  showNewMessageNotification = false;\n\n  @property({ type: Object })\n  showMessageLogsAfter: Date = null;\n\n  @property({ type: Boolean })\n  hasFooter = false;\n\n  private msgMap = new Map<string, ContactEvent>();\n  private metadataCache = new Map<string, ContactEvent>();\n\n  public firstUpdated(\n    changed: PropertyValueMap<any> | Map<PropertyKey, unknown>\n  ): void {\n    super.firstUpdated(changed);\n    const scroll = this.shadowRoot.querySelector('.scroll');\n    const hasScroll = scroll.scrollHeight > scroll.clientHeight;\n    this.hideBottomScroll = true;\n    this.hideTopScroll = !hasScroll;\n  }\n\n  public addMessages(\n    messages: ContactEvent[],\n    startTime: Date = null,\n    append = false\n  ) {\n    if (!startTime) {\n      startTime = new Date();\n    }\n\n    const elapsed = new Date().getTime() - startTime.getTime();\n    window.setTimeout(\n      () => {\n        this.fetching = false;\n        // first add messages to the map\n        const newMessages = [];\n        for (const m of messages) {\n          // filter out metadata events - they aren't rendered but cached for later reference\n          if (m.type === 'msg_deleted' || m.type === 'msg_status_changed') {\n            const msgUuid = (m as any).msg_uuid;\n            if (msgUuid) {\n              this.metadataCache.set(msgUuid, m);\n            }\n            continue;\n          }\n\n          if (this.addMessage(m)) {\n            newMessages.push(m.uuid);\n          }\n        }\n\n        if (newMessages.length === 0) {\n          return;\n        }\n\n        const ele = this.shadowRoot.querySelector('.scroll');\n        const prevTop = ele.scrollTop;\n        const prevScrollHeight = ele.scrollHeight;\n        const scrollableHeight = ele.scrollHeight - ele.clientHeight;\n        const isScrolledAway =\n          scrollableHeight > 0 && Math.abs(ele.scrollTop) > 50;\n\n        const grouped = this.groupMessages(newMessages);\n        this.insertGroups(grouped, append);\n\n        // show notification if new messages are appended and user is scrolled away from bottom\n        if (append && isScrolledAway && newMessages.length > 0) {\n          this.showNewMessageNotification = true;\n        }\n\n        window.setTimeout(() => {\n          // when appending (new messages at bottom), adjust scroll to maintain visible content\n          // with column-reverse, new content at bottom increases scrollHeight\n          if (append && isScrolledAway) {\n            const heightDiff = ele.scrollHeight - prevScrollHeight;\n            ele.scrollTop = prevTop - heightDiff;\n          } else {\n            ele.scrollTop = prevTop;\n          }\n\n          this.fireCustomEvent(CustomEventType.FetchComplete);\n        }, 100);\n      },\n      // if it's the first load don't wait, otherwise wait a minimum amount of time\n      this.messageGroups.length === 0\n        ? 0\n        : Math.max(0, MIN_FETCH_TIME - elapsed)\n    );\n  }\n\n  private addMessage(msg: ContactEvent): boolean {\n    const isNew = !this.messageExists(msg);\n    this.msgMap.set(msg.uuid, msg);\n    return isNew;\n  }\n\n  public messageExists(msg: ContactEvent): boolean {\n    return this.msgMap.has(msg.uuid);\n  }\n\n  private isSameGroup(\n    msg1: ContactEvent,\n    msg2: ContactEvent,\n    lastTimeElapsedDate?: Date\n  ): { same: boolean; reason?: GroupReason } {\n    if (!msg1 || !msg2) {\n      return { same: true };\n    }\n\n    // for type equivalence, treat all non-message types as the same\n    const isMsg1 = msg1.type === 'msg_created' || msg1.type === 'msg_received';\n    const isMsg2 = msg2.type === 'msg_created' || msg2.type === 'msg_received';\n    const typeMatch =\n      isMsg1 && isMsg2 ? msg1.type === msg2.type : isMsg1 === isMsg2;\n\n    // check time first - if BATCH_TIME_WINDOW has passed since last time_elapsed reason\n    const timeToCheck = lastTimeElapsedDate || msg1.created_on;\n    if (\n      Math.abs(msg2.created_on.getTime() - timeToCheck.getTime()) >=\n      BATCH_TIME_WINDOW\n    ) {\n      return { same: false, reason: 'time_elapsed' };\n    }\n\n    if (!typeMatch) {\n      return { same: false, reason: 'new_type' };\n    }\n\n    // only check author for message types\n    if (isMsg1 && isMsg2 && msg1._user?.name !== msg2._user?.name) {\n      return { same: false, reason: 'new_author' };\n    }\n\n    return { same: true };\n  }\n\n  private insertGroups(newGroups: MessageGroup[], append = false) {\n    if (!append) {\n      newGroups.reverse();\n    }\n\n    for (const newGroup of newGroups) {\n      // see if our new group belongs to the most recent group\n      const group =\n        this.messageGroups[append ? 0 : this.messageGroups.length - 1];\n\n      if (group) {\n        const lastMsgId = group.messages[group.messages.length - 1];\n        const lastMsg = this.msgMap.get(lastMsgId);\n        const newMsg = this.msgMap.get(newGroup.messages[0]);\n        // if our message belongs to the previous group, in we go\n        const groupCheck = this.isSameGroup(lastMsg, newMsg);\n        if (groupCheck.same) {\n          group.messages.push(...newGroup.messages);\n        } else {\n          // otherwise, just add our entire group as a new one\n          if (append) {\n            this.messageGroups.splice(0, 0, newGroup);\n          } else {\n            this.messageGroups.push(newGroup);\n          }\n        }\n      } else {\n        if (append) {\n          this.messageGroups.splice(0, 0, newGroup);\n        } else {\n          this.messageGroups.push(newGroup);\n        }\n      }\n    }\n\n    this.requestUpdate('messageGroups');\n  }\n\n  private groupMessages(msgIds: string[]): MessageGroup[] {\n    // group our messages by origin and user\n    const groups: MessageGroup[] = [];\n    let lastGroup: MessageGroup = null;\n    let lastMsg: ContactEvent = null;\n    let lastTimeElapsedDate: Date = null;\n\n    for (const msgId of msgIds) {\n      const msg = this.msgMap.get(msgId);\n      const groupCheck = this.isSameGroup(msg, lastMsg, lastTimeElapsedDate);\n\n      if (!groupCheck.same || !lastGroup) {\n        lastGroup = {\n          messages: [],\n          reason: groupCheck.reason || 'initial'\n        };\n        groups.push(lastGroup);\n\n        // track when we last broke for time_elapsed\n        if (groupCheck.reason === 'time_elapsed') {\n          lastTimeElapsedDate = msg.created_on;\n        }\n      }\n\n      lastGroup.messages.push(msgId);\n      lastMsg = msg;\n    }\n    return groups;\n  }\n\n  private handleScroll(event: any) {\n    const ele = event.target;\n    const scrollableHeight = ele.scrollHeight - ele.clientHeight;\n\n    if (scrollableHeight <= 0) {\n      return;\n    }\n\n    // with column-reverse, scrollTop behavior depends on the browser\n    // check if scrollTop is negative (some browsers) or positive (others)\n    const absScrollTop = Math.abs(ele.scrollTop);\n\n    // when scrolling up to older messages, absScrollTop increases\n    // trigger when we're close to the maximum scroll (oldest messages)\n    const shouldFetch = absScrollTop >= scrollableHeight - SCROLL_FETCH_BUFFER;\n\n    this.hideTopScroll = absScrollTop >= scrollableHeight - 1;\n    this.hideBottomScroll = absScrollTop <= 1;\n\n    // hide notification when scrolled to bottom\n    if (absScrollTop <= 10) {\n      this.showNewMessageNotification = false;\n    }\n\n    if (shouldFetch) {\n      this.fireCustomEvent(CustomEventType.ScrollThreshold);\n    }\n  }\n\n  private scrollToBottom() {\n    const scroll = this.shadowRoot.querySelector('.scroll');\n    if (scroll) {\n      scroll.scrollTop = 0;\n      this.hideBottomScroll = true;\n      this.showNewMessageNotification = false;\n    }\n  }\n\n  private handleNewMessageClick() {\n    this.scrollToBottom();\n  }\n\n  private getReasonLabel(reason: GroupReason): string {\n    switch (reason) {\n      case 'new_author':\n        return '👤 Different author';\n      case 'new_type':\n        return '🔄 Message type changed';\n      case 'time_elapsed':\n      case 'initial':\n      default:\n        return '';\n    }\n  }\n\n  private renderMessageGroup(\n    group: MessageGroup,\n    idx: number,\n    lastShownTimestamp: Date | null\n  ): { html: TemplateResult; timestamp: Date | null } {\n    const today = new Date();\n    const msgIds = group.messages;\n\n    const mostRecentId = msgIds[msgIds.length - 1];\n    const currentMsg = this.msgMap.get(mostRecentId);\n\n    const incoming = this.agent\n      ? currentMsg.type !== 'msg_received'\n      : currentMsg.type === 'msg_received';\n\n    const name = currentMsg._user?.name;\n\n    const showAvatar =\n      ((currentMsg.type === 'msg_received' ||\n        currentMsg.type === 'msg_created') &&\n        this.agent) ||\n      !incoming;\n\n    const isSystem = !currentMsg._user?.uuid;\n\n    const reasonLabel = this.getReasonLabel(group.reason);\n    const showReason = false; // reasonLabel && idx > 0;\n\n    // determine if we should show a timestamp\n    // use the first message in the group (oldest) for the timestamp\n    const firstMsgId = msgIds[0];\n    const firstMsg = this.msgMap.get(firstMsgId);\n\n    // check if we should show a timestamp based on the last shown timestamp\n    let showTimeForReason = false;\n    let newLastShownTimestamp = lastShownTimestamp;\n\n    if (idx > 0) {\n      if (lastShownTimestamp) {\n        const timeSinceLastShown = Math.abs(\n          firstMsg.created_on.getTime() - lastShownTimestamp.getTime()\n        );\n        showTimeForReason = timeSinceLastShown >= BATCH_TIME_WINDOW;\n      } else {\n        // no previous timestamp, check against previous group\n        showTimeForReason = group.reason === 'time_elapsed';\n      }\n    }\n\n    let timeForReason = null;\n    if (showTimeForReason) {\n      newLastShownTimestamp = firstMsg.created_on;\n\n      const isDifferentYear =\n        today.getFullYear() !== firstMsg.created_on.getFullYear();\n      const format = isDifferentYear\n        ? VERBOSE_FORMAT_WITH_YEAR\n        : today.getDate() !== firstMsg.created_on.getDate()\n        ? VERBOSE_FORMAT\n        : TIME_FORMAT;\n\n      timeForReason = html`<div class=\"time time-elapsed\">\n        ${firstMsg.created_on.toLocaleTimeString(undefined, format)}\n      </div>`;\n    }\n\n    const resultHtml = html`\n      <div class=\"block  ${incoming ? 'incoming' : 'outgoing'}\">\n        <div class=\"group-messages\" style=\"flex-grow:1\">\n          ${repeat(\n            msgIds,\n            (msgId) => msgId,\n            (msgId, index) => {\n              const msg = this.msgMap.get(msgId);\n              const msgEvent = msg as MsgEvent;\n              const statusClass = (msg as any)._status\n                ? (msg as any)._status.status\n                : '';\n              const hasError =\n                msgEvent.msg?.unsendable_reason ||\n                (msgEvent._status?.reason &&\n                  (statusClass === 'failed' || statusClass === 'errored'));\n              const unsendableClass = hasError ? 'error' : '';\n              return html`<div\n                class=\"row message ${statusClass} ${unsendableClass}\"\n              >\n                ${this.renderMessage(msg, index == 0 ? name : null)}\n              </div>`;\n            }\n          )}\n        </div>\n        ${showAvatar\n          ? html`<div class=\"avatar\" style=\"align-self:flex-end\">\n              <temba-user\n                uuid=${currentMsg._user?.uuid}\n                name=${name}\n                avatar=${currentMsg._user?.avatar}\n                ?system=${isSystem}\n              >\n              </temba-user>\n            </div>`\n          : null}\n      </div>\n      ${showReason\n        ? html`<div class=\"group-reason\">${reasonLabel}</div>`\n        : null}\n      ${timeForReason}\n    `;\n\n    return { html: resultHtml, timestamp: newLastShownTimestamp };\n  }\n\n  private renderMessage(event: ContactEvent, name = null): TemplateResult {\n    if (event._rendered) {\n      return html`<div class=\"event\">${event._rendered.html}</div>`;\n    }\n\n    const message = event as MsgEvent;\n    const unsendableReason = message.msg?.unsendable_reason;\n    const statusReason = message._status?.reason;\n    const errorMessage = unsendableReason\n      ? getUnsendableReasonMessage(unsendableReason)\n      : statusReason\n      ? getStatusReasonMessage(statusReason)\n      : null;\n\n    const logsURL =\n      this.showMessageLogsAfter &&\n      message.created_on >= this.showMessageLogsAfter &&\n      message.msg.channel\n        ? `/channels/channel/logs/${message.msg.channel}/msg/${event.uuid}/`\n        : null;\n\n    return html`\n      <div class=\"bubble-wrap\">\n        <div class=\"popup\" style=\"white-space: nowrap;\">\n          ${errorMessage\n            ? html`<div style=\"color: var(--color-error); margin-right: 1em;\">\n                ${errorMessage}\n              </div>`\n            : null}\n          <temba-date\n            value=\"${message.created_on.toISOString()}\"\n            display=\"relative\"\n          ></temba-date>\n          ${logsURL\n            ? html`<a\n                style=\"margin-left: 1em; color: var(--color-primary-dark);\"\n                href=\"${logsURL}\"\n                target=\"_blank\"\n                rel=\"noopener noreferrer\"\n                ><temba-icon name=\"log\"></temba-icon\n              ></a>`\n            : null}\n\n          <div class=\"arrow\">▼</div>\n        </div>\n        ${message.msg.text\n          ? html`<div class=\"bubble\">\n              ${name ? html`<div class=\"name\">${name}</div>` : null}\n              <div class=\"message-text\">${message.msg.text}</div>\n            </div>`\n          : null}\n\n        <div class=\"attachments\">\n          ${(message.msg.attachments || []).map(\n            (attachment) =>\n              html`<temba-thumbnail\n                attachment=\"${attachment}\"\n              ></temba-thumbnail>`\n          )}\n        </div>\n      </div>\n    `;\n  }\n\n  public reset() {\n    this.msgMap.clear();\n    this.messageGroups = [];\n    this.hideBottomScroll = true;\n    this.hideTopScroll = true;\n    this.endOfHistory = false;\n    this.oldestEventDate = null;\n  }\n\n  public setEndOfHistory(oldestDate: Date) {\n    this.endOfHistory = true;\n    this.oldestEventDate = oldestDate;\n  }\n\n  public render(): TemplateResult {\n    return html` <div\n      class=\"\n        messages \n        ${this.hideBottomScroll ? 'scroll-at-bottom' : ''}\n        ${this.hideTopScroll ? 'scroll-at-top' : ''}\"\n    >\n      <div class=\"scroll\" @scroll=${this.handleScroll}>\n        ${this.messageGroups\n          ? (() => {\n              let lastTimestamp: Date | null = null;\n              // process from oldest to newest (high index to low index)\n              // to establish logical time groupings going forward in time\n              const results = [];\n              for (let idx = this.messageGroups.length - 1; idx >= 0; idx--) {\n                const msgGroup = this.messageGroups[idx];\n                const result = this.renderMessageGroup(\n                  msgGroup,\n                  idx,\n                  lastTimestamp\n                );\n                lastTimestamp = result.timestamp;\n                results.unshift(result.html); // add to front since we're going backwards\n              }\n              return results;\n            })()\n          : null}\n\n        <temba-loading\n          class=\"${!this.fetching ? 'hidden' : ''}\"\n        ></temba-loading>\n\n        ${this.endOfHistory && this.oldestEventDate\n          ? html`<div class=\"time first\">\n              ${this.oldestEventDate.toLocaleTimeString(\n                undefined,\n                VERBOSE_FORMAT\n              )}\n            </div>`\n          : null}\n      </div>\n      ${!this.hasFooter\n        ? html`<div\n            class=\"new-message-notification ${this.showNewMessageNotification\n              ? 'visible'\n              : ''}\"\n            @click=${this.handleNewMessageClick}\n          >\n            New Messages\n          </div>`\n        : null}\n      <slot class=\"header\" name=\"header\"></slot>\n      <slot class=\"footer\" name=\"footer\"></slot>\n    </div>`;\n  }\n}\n"]}

package/out-tsc/src/live/ContactChat.js

@@ -113,9 +113,9 @@ export const renderTicketAction = (event, action) => {
     const ticketUUID = ((_a = event.ticket) === null || _a === void 0 ? void 0 : _a.uuid) || event.ticket_uuid;
     const actionNote = event.note
         ? html `<div
-        style="width:85%; background: #fffac3; padding: 1em;margin-bottom: 1em 0; border: 1px solid #ffe97f;border-radius: var(--curvature);"
+        style="width:85%; background: #fffac3; padding: 1em;margin-bottom: 1em;margin-top:1em; border: 1px solid #ffe97f;border-radius: var(--curvature);line-height: 1.2em; word-break: break-word;"
       >
-        <div style="color: #8e830fff; font-size: 1em;margin-bottom:0.25em">
+        <div style="color: #8e830fff; font-size: 1em;margin-bottom:0.25em; ">
           <strong>${event._user ? event._user.name : 'Someone'}</strong> added a
           note
           <temba-date
@@ -123,7 +123,7 @@ export const renderTicketAction = (event, action) => {
             display="relative"
           ></temba-date>
         </div>
-        ${event.note}
+        <div style="white-space: pre-wrap;">${event.note}</div>
       </div>`
         : null;
     if (action === 'noted') {