@nyaruka/temba-components 0.103.0 → 0.104.0

package/out-tsc/src/contacts/ContactChat.js

@@ -569,26 +569,40 @@ export class ContactChat extends ContactStoreElement {
     }
     createMessages(page) {
         if (page.events) {
-            let messages = page.events.map((event) => {
+            let messages = [];
+            page.events.forEach((event) => {
                 const ts = new Date(event.created_on).getTime() * 1000;
                 if (ts > this.newestEventTime) {
                     this.newestEventTime = ts;
                 }
                 if (event.type === 'ticket_note_added') {
                     const ticketEvent = event;
-                    return {
+                    messages.push({
                         type: MessageType.Note,
                         id: event.created_on + event.type,
                         user: this.getUserForEvent(ticketEvent),
                         date: new Date(ticketEvent.created_on),
                         text: ticketEvent.note
-                    };
+                    });
                 }
-                if (event.type === 'msg_created' ||
+                else if (event.type === 'ticket_opened') {
+                    // ticket open events can have a note attached
+                    const ticketEvent = event;
+                    messages.push({
+                        type: MessageType.Note,
+                        id: event.created_on + event.type + '_note',
+                        user: this.getUserForEvent(ticketEvent),
+                        date: new Date(ticketEvent.created_on),
+                        text: ticketEvent.note
+                    });
+                    // but the opening of the ticket is a normal event
+                    messages.push(this.getEventMessage(event));
+                }
+                else if (event.type === 'msg_created' ||
                     event.type === 'msg_received' ||
                     event.type === 'broadcast_created') {
                     const msgEvent = event;
-                    return {
+                    messages.push({
                         type: msgEvent.type === 'msg_received' ? 'msg_in' : 'msg_out',
                         id: msgEvent.msg.id + '',
                         user: this.getUserForEvent(msgEvent),
@@ -626,10 +640,10 @@ export class ContactChat extends ContactStoreElement {
                   ></a>`
                             : null}
             </div> `
-                    };
+                    });
                 }
                 else {
-                    return this.getEventMessage(event);
+                    messages.push(this.getEventMessage(event));
                 }
             });
             // remove any messages we don't recognize

package/out-tsc/src/contacts/ContactChat.js.map

@@ -1 +1 @@
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eslint-disable @typescript-eslint/no-this-alias */\nimport { css, html, PropertyValueMap, TemplateResult } from 'lit';\nimport { property } from 'lit/decorators.js';\nimport { Contact, CustomEventType, Ticket } from '../interfaces';\nimport { oxford, oxfordFn, postJSON } from '../utils';\nimport { ContactStoreElement } from './ContactStoreElement';\nimport { Compose } from '../compose/Compose';\nimport { fetchContactHistory, getDisplayName } from './helpers';\nimport {\n  AirtimeTransferredEvent,\n  CampaignFiredEvent,\n  ChannelEvent,\n  ContactEvent,\n  ContactGroupsEvent,\n  ContactHistoryPage,\n  ContactLanguageChangedEvent,\n  EmailSentEvent,\n  ErrorMessageEvent,\n  FlowEvent,\n  LabelsAddedEvent,\n  MsgEvent,\n  NameChangedEvent,\n  OptinRequestedEvent,\n  TicketEvent,\n  UpdateFieldEvent,\n  UpdateResultEvent,\n  URNsChangedEvent,\n  WebhookEvent\n} from './events';\nimport { Chat, ChatEvent, MessageType } from '../chat/Chat';\nimport { getUserDisplay } from '../webchat';\nimport { DEFAULT_AVATAR } from '../webchat/assets';\n\nexport enum Events {\n  MESSAGE_CREATED = 'msg_created',\n  MESSAGE_RECEIVED = 'msg_received',\n  BROADCAST_CREATED = 'broadcast_created',\n  IVR_CREATED = 'ivr_created',\n  FLOW_ENTERED = 'flow_entered',\n\n  FLOW_EXITED = 'flow_exited',\n  RUN_RESULT_CHANGED = 'run_result_changed',\n  CONTACT_FIELD_CHANGED = 'contact_field_changed',\n  CONTACT_GROUPS_CHANGED = 'contact_groups_changed',\n  CONTACT_NAME_CHANGED = 'contact_name_changed',\n  CONTACT_URNS_CHANGED = 'contact_urns_changed',\n  CAMPAIGN_FIRED = 'campaign_fired',\n  CHANNEL_EVENT = 'channel_event',\n  CONTACT_LANGUAGE_CHANGED = 'contact_language_changed',\n  WEBHOOK_CALLED = 'webhook_called',\n  AIRTIME_TRANSFERRED = 'airtime_transferred',\n  CALL_STARTED = 'call_started',\n  EMAIL_SENT = 'email_sent',\n  INPUT_LABELS_ADDED = 'input_labels_added',\n  NOTE_CREATED = 'note_created',\n  TICKET_ASSIGNED = 'ticket_assigned',\n  TICKET_NOTE_ADDED = 'ticket_note_added',\n  TICKET_CLOSED = 'ticket_closed',\n  TICKET_OPENED = 'ticket_opened',\n  TICKET_REOPENED = 'ticket_reopened',\n  TICKET_TOPIC_CHANGED = 'ticket_topic_changed',\n  OPTIN_REQUESTED = 'optin_requested',\n  ERROR = 'error',\n  FAILURE = 'failure'\n}\n\nconst renderInfoList = (singular: string, plural: string, items: any[]) => {\n  if (items.length === 1) {\n    return `${singular} **${items[0].name}**`;\n  } else {\n    const list = items.map((item) => `**${item.name}**`);\n    if (list.length === 2) {\n      return `${plural} ${list.join(' and ')}`;\n    } else {\n      const last = list.pop();\n      return `${plural} ${list.join(', ')}, and ${last}`;\n    }\n  }\n};\n\nconst toTitleCase = (str: string) => {\n  return str.charAt(0).toUpperCase() + str.slice(1);\n};\n\nconst renderChannelEvent = (event: ChannelEvent): string => {\n  if (event.event.type === 'mt_miss') {\n    return 'Missed outgoing call';\n  } else if (event.event.type === 'mo_miss') {\n    return 'Missed incoming call';\n  } else if (event.event.type === 'new_conversation') {\n    return 'Started conversation';\n  } else if (event.channel_event_type === 'welcome_message') {\n    return 'Welcome Message Sent';\n  } else if (event.event.type === 'referral') {\n    return 'Referred';\n  } else if (event.event.type === 'follow') {\n    return 'Followed';\n  } else if (event.event.type === 'stop_contact') {\n    return 'Stopped';\n  } else if (event.event.type === 'mt_call') {\n    return 'Outgoing Phone Call';\n  } else if (event.event.type == 'mo_call') {\n    return 'Incoming Phone call';\n  } else if (event.event.type == 'optin') {\n    return `Opted in to **${event.event.optin?.name}**`;\n  } else if (event.event.type == 'optout') {\n    return `Opted out of **${event.event.optin?.name}**`;\n  }\n};\n\nconst renderFlowEvent = (event: FlowEvent): string => {\n  let verb = 'Interrupted';\n  if (event.status !== 'I') {\n    if (event.type === Events.FLOW_ENTERED) {\n      verb = 'Started';\n    } else {\n      verb = 'Completed';\n    }\n  }\n  return `${verb} [**${event.flow.name}**](/flow/editor/${event.flow.uuid}/)`;\n};\n\nconst renderResultEvent = (event: UpdateResultEvent): string => {\n  if (!event.name.startsWith('_') && event.value) {\n    return `Updated flow result **${event.name}** to **${event.value}**`;\n  }\n};\n\nconst renderUpdateEvent = (event: UpdateFieldEvent): string => {\n  return event.value\n    ? `Updated **${event.field.name}** to **${event.value.text}**`\n    : `Cleared **${event.field.name}**`;\n};\n\nconst renderNameChanged = (event: NameChangedEvent): string => {\n  return `Updated **Contact Name** to **${event.name}**`;\n};\n\nconst renderContactURNsChanged = (event: URNsChangedEvent): string => {\n  return `Updated **URNs** to ${oxfordFn(\n    event.urns,\n    (urn: string) => `**${urn.split(':')[1].split('?')[0]}**`\n  )}`;\n};\n\nconst renderEmailSent = (event: EmailSentEvent): string => {\n  return `Email sent to **${oxford(event.to, 'and')}** with subject **${\n    event.subject\n  }**`;\n};\n\nconst renderLabelsAdded = (event: LabelsAddedEvent): string => {\n  return `Applied ${renderInfoList('label', 'labels', event.labels)}`;\n};\n\nexport const renderTicketAction = (\n  event: TicketEvent,\n  action: string\n): string => {\n  if (event.created_by) {\n    return `**${getUserDisplay(\n      event.created_by\n    )}** ${action} a **[ticket](/ticket/all/closed/${event.ticket.uuid}/)**`;\n  }\n  return `A **[ticket](/ticket/all/closed/${event.ticket.uuid}/)** was **${action}**`;\n};\n\nexport const renderTicketAssigned = (event: TicketEvent): string => {\n  return event.assignee\n    ? event.assignee.id === event.created_by.id\n      ? `**${getDisplayName(event.created_by)}** took this ticket`\n      : `${getDisplayName(\n          event.created_by\n        )} assigned this ticket to **${getDisplayName(event.assignee)}**`\n    : `**${getDisplayName(event.created_by)}** unassigned this ticket`;\n};\n\nexport const renderContactGroupsEvent = (event: ContactGroupsEvent): string => {\n  const groupsEvent = event as ContactGroupsEvent;\n  if (groupsEvent.groups_added) {\n    return renderInfoList(\n      'Added to group',\n      'Added to groups',\n      groupsEvent.groups_added\n    );\n  } else if (groupsEvent.groups_removed) {\n    return renderInfoList(\n      'Removed from group',\n      'Removed from groups',\n      groupsEvent.groups_removed\n    );\n  }\n};\n\nexport const renderCampaignFiredEvent = (event: CampaignFiredEvent): string => {\n  return `Campaign ${event.campaign.name}\n      ${event.fired_result === 'S' ? 'skipped' : 'triggered'}\n      ${event.campaign_event.offset_display}\n      ${event.campaign_event.relative_to.name}`;\n};\n\nexport const renderTicketOpened = (event: TicketEvent): string => {\n  return `${event.ticket.topic.name} ticket was opened`;\n};\n\nexport const renderErrorMessage = (event: ErrorMessageEvent): string => {\n  return `${event.text} ${\n    event.type === Events.FAILURE\n      ? `Run ended prematurely, check the flow design`\n      : null\n  }`;\n};\n\nexport const renderWebhookEvent = (event: WebhookEvent): string => {\n  return event.status === 'success'\n    ? `Successfully called ${event.url}`\n    : `Failed to call ${event.url}`;\n};\n\nexport const renderAirtimeTransferredEvent = (\n  event: AirtimeTransferredEvent\n): string => {\n  if (parseFloat(event.actual_amount) === 0) {\n    return `Airtime transfer failed`;\n  }\n  return `Transferred **${event.actual_amount}** ${event.currency} of airtime`;\n};\n\nexport const renderCallStartedEvent = (): string => {\n  return `Call Started`;\n};\n\nexport const renderContactLanguageChangedEvent = (\n  event: ContactLanguageChangedEvent\n): string => {\n  return `Language updated to **${event.language}**`;\n};\n\nexport const renderOptinRequested = (event: OptinRequestedEvent): string => {\n  return `Requested opt-in for ${event.optin.name}`;\n};\n\nexport class ContactChat extends ContactStoreElement {\n  public static get styles() {\n    return css`\n      :host {\n        flex-grow: 1;\n        display: flex;\n        flex-direction: row;\n        min-height: 0;\n        --compose-shadow: none;\n        --compose-border: none;\n        --compose-padding: 3px;\n        --compose-curvature: none;\n      }\n\n      .chat-wrapper {\n        display: flex;\n        flex-grow: 1;\n        flex-direction: column;\n        min-height: 0;\n      }\n\n      temba-contact-history {\n        border-bottom: 1px solid #f6f6f6;\n        flex-grow: 1;\n        display: flex;\n        flex-direction: column;\n        min-height: 0;\n      }\n\n      .chatbox {\n        background: #fff;\n        display: flex;\n        flex-direction: column;\n        --textarea-min-height: 1em;\n        --textarea-height: 1.2em;\n        --widget-box-shadow-focused: none;\n      }\n\n      .chatbox.full {\n        border-bottom-right-radius: 0 !important;\n      }\n\n      .closed-footer {\n        padding: 1em;\n        background: #f2f2f2;\n        border-top: 3px solid #e1e1e1;\n        display: flex;\n        flex-direction: column;\n        align-items: center;\n      }\n\n      a {\n        color: var(--color-link-primary);\n      }\n\n      a:hover {\n        text-decoration: underline;\n        color: var(--color-link-primary-hover);\n      }\n\n      temba-button#reopen-button {\n        --button-y: 1px;\n        --button-x: 12px;\n      }\n\n      temba-completion {\n        --widget-box-shadow: none;\n        --color-widget-border: transparent;\n        --widget-box-shadow-focused: none;\n        --color-focus: transparent;\n        --color-widget-bg-focused: transparent;\n      }\n\n      .border {\n        border-top: 1px solid #f1f1f1;\n        margin: 0 1em;\n      }\n    `;\n  }\n\n  @property({ type: String, attribute: 'ticket' })\n  ticketUUID: string;\n\n  @property({ type: String })\n  contactsEndpoint = '/api/v2/contacts.json';\n\n  @property({ type: String })\n  currentNote = '';\n\n  @property({ type: Boolean })\n  showDetails = true;\n\n  @property({ type: Object })\n  currentTicket: Ticket = null;\n\n  @property({ type: Object })\n  currentContact: Contact = null;\n\n  @property({ type: String })\n  agent = '';\n\n  @property({ type: Boolean })\n  blockFetching = false;\n\n  @property({ type: String })\n  avatar = DEFAULT_AVATAR;\n\n  // http promise to monitor for completeness\n  public httpComplete: Promise<void>;\n  private chat: Chat;\n\n  ticket = null;\n  lastEventTime = null;\n  newestEventTime = null;\n  refreshId = null;\n  polling = false;\n\n  constructor() {\n    super();\n  }\n\n  public firstUpdated(\n    changed: PropertyValueMap<any> | Map<PropertyKey, unknown>\n  ): void {\n    super.firstUpdated(changed);\n  }\n\n  public connectedCallback() {\n    super.connectedCallback();\n    this.chat = this.shadowRoot.querySelector('temba-chat');\n  }\n\n  public disconnectedCallback() {\n    if (this.refreshId) {\n      clearInterval(this.refreshId);\n    }\n  }\n\n  public updated(changedProperties: Map<string, any>) {\n    super.updated(changedProperties);\n\n    // if we don't have an endpoint infer one\n    if (\n      changedProperties.has('data') ||\n      changedProperties.has('currentContact')\n    ) {\n      this.currentContact = this.data;\n    }\n\n    if (changedProperties.has('currentContact')) {\n      this.chat = this.shadowRoot.querySelector('temba-chat');\n      this.reset();\n      this.fetchPreviousMessages();\n    }\n  }\n\n  private reset() {\n    if (this.chat) {\n      this.chat.reset();\n    }\n    this.blockFetching = false;\n    this.ticket = null;\n    this.lastEventTime = null;\n    this.newestEventTime = null;\n    this.refreshId = null;\n    this.polling = false;\n  }\n\n  public refresh() {\n    this.checkForNewMessages();\n  }\n\n  private handleSend(evt: CustomEvent) {\n    const buttonName = evt.detail.name;\n    if (buttonName === 'Send') {\n      const payload = {\n        contact: this.currentContact.uuid\n      };\n      const compose = evt.currentTarget as Compose;\n      if (compose) {\n        const text = compose.currentText;\n        if (text && text.length > 0) {\n          payload['text'] = text;\n        }\n        const attachments = compose.currentAttachments;\n        if (attachments && attachments.length > 0) {\n          const attachment_uuids = attachments.map(\n            (attachment) => attachment.uuid\n          );\n          payload['attachments'] = attachment_uuids;\n        }\n      }\n      if (this.currentTicket) {\n        payload['ticket'] = this.currentTicket.uuid;\n      }\n\n      const genericError = buttonName + ' failed, please try again.';\n\n      postJSON(`/api/v2/messages.json`, payload)\n        .then((response) => {\n          if (response.status < 400) {\n            this.checkForNewMessages();\n            compose.reset();\n            this.fireCustomEvent(CustomEventType.MessageSent, { msg: payload });\n          } else if (response.status < 500) {\n            if (\n              response.json.text &&\n              response.json.text.length > 0 &&\n              response.json.text[0].length > 0\n            ) {\n              let textError = response.json.text[0];\n              textError = textError.replace(\n                'Ensure this field has no more than',\n                'Maximum allowed text is'\n              );\n              compose.buttonError = textError;\n            } else if (\n              response.json.attachments &&\n              response.json.attachments.length > 0 &&\n              response.json.attachments[0].length > 0\n            ) {\n              let attachmentError = response.json.attachments[0];\n              attachmentError = attachmentError\n                .replace(\n                  'Ensure this field has no more than',\n                  'Maximum allowed attachments is'\n                )\n                .replace('elements', 'files');\n              compose.buttonError = attachmentError;\n            } else {\n              compose.buttonError = genericError;\n            }\n          } else {\n            compose.buttonError = genericError;\n          }\n        })\n        .catch((error) => {\n          console.error(error);\n          compose.buttonError = genericError;\n        });\n    }\n  }\n\n  public render(): TemplateResult {\n    const contactHistory = this.currentContact\n      ? this.getTembaContactHistory()\n      : null;\n    const chatbox = this.currentContact ? this.getTembaChatbox() : null;\n\n    const contactHistoryAndChatbox = html`\n      <div class=\"chat-wrapper\">${contactHistory} ${chatbox}</div>\n    `;\n    return html`${contactHistoryAndChatbox}`;\n  }\n\n  private getEndpoint() {\n    return `/contact/history/${this.contact}/?_format=json`;\n  }\n\n  private scheduleRefresh() {\n    // knock five seconds off the newest event time so we are\n    // a little more aggressive about refreshing short term\n    let window = new Date().getTime() - this.newestEventTime / 1000 - 5000;\n\n    if (this.refreshId) {\n      clearTimeout(this.refreshId);\n      this.refreshId = null;\n    }\n\n    // wait no longer than 15 seconds\n    window = Math.min(window, 15000);\n\n    // wait at least 2 seconds\n    window = Math.max(window, 2000);\n\n    this.refreshId = setTimeout(() => {\n      this.checkForNewMessages();\n    }, window);\n  }\n\n  public getEventMessage(event: ContactEvent): ChatEvent {\n    let message = null;\n    switch (event.type) {\n      case Events.ERROR:\n      case Events.FAILURE:\n        message = {\n          type: MessageType.Inline,\n          text: `Error during flow: ${toTitleCase(\n            (event as ErrorMessageEvent).text\n          )}`\n        };\n        break;\n      case Events.TICKET_OPENED:\n        message = {\n          type: MessageType.Inline,\n          text: renderTicketAction(event as TicketEvent, 'opened')\n        };\n        break;\n      case Events.TICKET_ASSIGNED:\n        message = {\n          type: MessageType.Inline,\n          text: renderTicketAssigned(event as TicketEvent)\n        };\n        break;\n      case Events.TICKET_REOPENED:\n        message = {\n          type: MessageType.Inline,\n          text: renderTicketAction(event as TicketEvent, 'reopened')\n        };\n        break;\n      case Events.TICKET_CLOSED:\n        message = {\n          type: MessageType.Inline,\n          text: renderTicketAction(event as TicketEvent, 'closed')\n        };\n        break;\n      case Events.TICKET_TOPIC_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: `Topic changed to **${(event as TicketEvent).topic.name}**`\n        };\n        break;\n      case Events.FLOW_ENTERED:\n      case Events.FLOW_EXITED:\n        message = {\n          type: MessageType.Inline,\n          text: renderFlowEvent(event as FlowEvent)\n        };\n        break;\n      case Events.RUN_RESULT_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderResultEvent(event as UpdateResultEvent)\n        };\n        break;\n      case Events.CONTACT_FIELD_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderUpdateEvent(event as UpdateFieldEvent)\n        };\n        break;\n      case Events.CONTACT_NAME_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderNameChanged(event as NameChangedEvent)\n        };\n        break;\n      case Events.CONTACT_URNS_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderContactURNsChanged(event as URNsChangedEvent)\n        };\n        break;\n      case Events.EMAIL_SENT:\n        message = {\n          type: MessageType.Inline,\n          text: renderEmailSent(event as EmailSentEvent)\n        };\n        break;\n      case Events.INPUT_LABELS_ADDED:\n        message = {\n          type: MessageType.Inline,\n          text: renderLabelsAdded(event as LabelsAddedEvent)\n        };\n        break;\n      case Events.CONTACT_GROUPS_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderContactGroupsEvent(event as ContactGroupsEvent)\n        };\n        break;\n      case Events.WEBHOOK_CALLED:\n        message = {\n          type: MessageType.Inline,\n          text: renderWebhookEvent(event as WebhookEvent)\n        };\n        break;\n      case Events.AIRTIME_TRANSFERRED:\n        message = {\n          type: MessageType.Inline,\n          text: renderAirtimeTransferredEvent(event as AirtimeTransferredEvent)\n        };\n        break;\n      case Events.CALL_STARTED:\n        message = {\n          type: MessageType.Inline,\n          text: renderCallStartedEvent()\n        };\n        break;\n      case Events.CAMPAIGN_FIRED:\n        message = {\n          type: MessageType.Inline,\n          text: renderCampaignFiredEvent(event as CampaignFiredEvent)\n        };\n        break;\n      case Events.CHANNEL_EVENT:\n        message = {\n          type: MessageType.Inline,\n          text: renderChannelEvent(event as ChannelEvent)\n        };\n        break;\n      case Events.CONTACT_LANGUAGE_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderContactLanguageChangedEvent(\n            event as ContactLanguageChangedEvent\n          )\n        };\n        break;\n      case Events.OPTIN_REQUESTED:\n        message = {\n          type: MessageType.Inline,\n          text: renderOptinRequested(event as OptinRequestedEvent)\n        };\n        break;\n    }\n\n    if (message && event.created_on) {\n      message.date = new Date(event.created_on);\n    } else {\n      console.error('Unknown event type', event);\n    }\n\n    return message;\n  }\n\n  private getUserForEvent(event: MsgEvent | TicketEvent) {\n    let user = null;\n    if (event.created_by) {\n      const storeUser = this.store.getUser(event.created_by.email);\n      if (storeUser) {\n        user = {\n          email: event.created_by.email,\n          name: [storeUser.first_name, storeUser.last_name].join(' '),\n          avatar: storeUser.avatar\n        };\n      }\n    } else if (event.type === 'msg_received') {\n      user = {\n        name: this.currentContact.name\n      };\n    }\n    return user;\n  }\n\n  private createMessages(page: ContactHistoryPage): ChatEvent[] {\n    if (page.events) {\n      let messages = page.events.map((event) => {\n        const ts = new Date(event.created_on).getTime() * 1000;\n        if (ts > this.newestEventTime) {\n          this.newestEventTime = ts;\n        }\n\n        if (event.type === 'ticket_note_added') {\n          const ticketEvent = event as TicketEvent;\n          return {\n            type: MessageType.Note,\n            id: event.created_on + event.type,\n            user: this.getUserForEvent(ticketEvent),\n            date: new Date(ticketEvent.created_on),\n            text: ticketEvent.note\n          };\n        }\n\n        if (\n          event.type === 'msg_created' ||\n          event.type === 'msg_received' ||\n          event.type === 'broadcast_created'\n        ) {\n          const msgEvent = event as MsgEvent;\n          return {\n            type: msgEvent.type === 'msg_received' ? 'msg_in' : 'msg_out',\n            id: msgEvent.msg.id + '',\n            user: this.getUserForEvent(msgEvent),\n            date: new Date(msgEvent.created_on),\n            attachments: msgEvent.msg.attachments,\n            text: msgEvent.msg.text,\n            sendError: msgEvent.status === 'E' || msgEvent.status === 'F',\n            popup: html`<div\n              style=\"display: flex; flex-direction: row; align-items:center; justify-content: space-between;font-size:0.9em;line-height:1em;min-width:10em\"\n            >\n              <div style=\"justify-content:left;text-align:left\">\n                <temba-date\n                  value=${msgEvent.created_on}\n                  display=\"duration\"\n                ></temba-date>\n\n                ${msgEvent.optin\n                  ? html`<div style=\"font-size:0.9em;color:#aaa\">\n                      ${msgEvent.optin.name}\n                    </div>`\n                  : null}\n                ${msgEvent.failed_reason_display\n                  ? html`\n                      <div\n                        style=\"margin-top:0.2em;margin-right: 0.5em;min-width:10em;max-width:15em;color:var(--color-error);font-size:0.9em\"\n                      >\n                        ${msgEvent.failed_reason_display}\n                      </div>\n                    `\n                  : null}\n              </div>\n              ${msgEvent.logs_url\n                ? html`<a style=\"margin-left:0.5em\" href=\"${msgEvent.logs_url}\"\n                    ><temba-icon name=\"log\"></temba-icon\n                  ></a>`\n                : null}\n            </div> `\n          };\n        } else {\n          return this.getEventMessage(event);\n        }\n      });\n\n      // remove any messages we don't recognize\n      messages = messages.filter((msg) => !!msg);\n      return messages as ChatEvent[];\n    }\n    return [];\n  }\n\n  private checkForNewMessages() {\n    // we are already working on it\n    if (this.polling) {\n      return;\n    }\n\n    const chat = this.chat;\n    const contactChat = this;\n    if (this.currentContact && this.newestEventTime) {\n      this.polling = true;\n      const endpoint = this.getEndpoint();\n\n      const fetchContact = this.currentContact.uuid;\n\n      fetchContactHistory(\n        false,\n        endpoint,\n        this.currentTicket?.uuid,\n        null,\n        this.newestEventTime\n      ).then((page: ContactHistoryPage) => {\n        if (fetchContact === this.currentContact.uuid) {\n          this.lastEventTime = page.next_before;\n          const messages = this.createMessages(page);\n          if (messages.length === 0) {\n            contactChat.blockFetching = true;\n          }\n          messages.reverse();\n          chat.addMessages(messages, null, true);\n        }\n        this.polling = false;\n        this.scheduleRefresh();\n      });\n    }\n  }\n\n  private fetchPreviousMessages() {\n    const chat = this.chat;\n    const contactChat = this;\n    if (!chat || chat.fetching || contactChat.blockFetching) {\n      return;\n    }\n\n    chat.fetching = true;\n    if (this.currentContact) {\n      const endpoint = this.getEndpoint();\n      fetchContactHistory(\n        false,\n        endpoint,\n        this.currentTicket?.uuid,\n        this.lastEventTime\n      ).then((page: ContactHistoryPage) => {\n        this.lastEventTime = page.next_before;\n        const messages = this.createMessages(page);\n        messages.reverse();\n\n        if (messages.length === 0) {\n          contactChat.blockFetching = true;\n        }\n        chat.addMessages(messages);\n        this.scheduleRefresh();\n      });\n    }\n  }\n\n  private fetchComplete() {\n    this.chat.fetching = false;\n  }\n\n  private getTembaContactHistory(): TemplateResult {\n    return html`<temba-chat\n      @temba-scroll-threshold=${this.fetchPreviousMessages}\n      @temba-fetch-complete=${this.fetchComplete}\n      avatar=${this.avatar}\n      agent\n    ></temba-chat>`;\n  }\n\n  private getTembaChatbox(): TemplateResult {\n    if (this.currentTicket) {\n      if (this.currentContact && this.currentContact.status !== 'active') {\n        //no chatbox for archived, blocked, or stopped contacts\n        return null;\n      } else {\n        if (!this.currentTicket.closed_on) {\n          //chatbox for active contacts with an open ticket\n          return this.getChatbox();\n        } else {\n          return null;\n        }\n      }\n    }\n\n    if (this.currentContact && this.currentContact.status !== 'active') {\n      //no chatbox for archived, blocked, or stopped contacts\n      return null;\n    } else {\n      //chatbox for active contacts\n      return this.getChatbox();\n    }\n  }\n\n  private getChatbox(): TemplateResult {\n    return html`<div class=\"border\"></div>\n      <div class=\"chatbox\">\n        <temba-compose\n          chatbox\n          attachments\n          counter\n          button\n          autogrow\n          @temba-button-clicked=${this.handleSend.bind(this)}\n        >\n        </temba-compose>\n      </div>`;\n  }\n}\n"]}
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eslint-disable @typescript-eslint/no-this-alias */\nimport { css, html, PropertyValueMap, TemplateResult } from 'lit';\nimport { property } from 'lit/decorators.js';\nimport { Contact, CustomEventType, Ticket } from '../interfaces';\nimport { oxford, oxfordFn, postJSON } from '../utils';\nimport { ContactStoreElement } from './ContactStoreElement';\nimport { Compose } from '../compose/Compose';\nimport { fetchContactHistory, getDisplayName } from './helpers';\nimport {\n  AirtimeTransferredEvent,\n  CampaignFiredEvent,\n  ChannelEvent,\n  ContactEvent,\n  ContactGroupsEvent,\n  ContactHistoryPage,\n  ContactLanguageChangedEvent,\n  EmailSentEvent,\n  ErrorMessageEvent,\n  FlowEvent,\n  LabelsAddedEvent,\n  MsgEvent,\n  NameChangedEvent,\n  OptinRequestedEvent,\n  TicketEvent,\n  UpdateFieldEvent,\n  UpdateResultEvent,\n  URNsChangedEvent,\n  WebhookEvent\n} from './events';\nimport { Chat, ChatEvent, MessageType } from '../chat/Chat';\nimport { getUserDisplay } from '../webchat';\nimport { DEFAULT_AVATAR } from '../webchat/assets';\n\nexport enum Events {\n  MESSAGE_CREATED = 'msg_created',\n  MESSAGE_RECEIVED = 'msg_received',\n  BROADCAST_CREATED = 'broadcast_created',\n  IVR_CREATED = 'ivr_created',\n  FLOW_ENTERED = 'flow_entered',\n\n  FLOW_EXITED = 'flow_exited',\n  RUN_RESULT_CHANGED = 'run_result_changed',\n  CONTACT_FIELD_CHANGED = 'contact_field_changed',\n  CONTACT_GROUPS_CHANGED = 'contact_groups_changed',\n  CONTACT_NAME_CHANGED = 'contact_name_changed',\n  CONTACT_URNS_CHANGED = 'contact_urns_changed',\n  CAMPAIGN_FIRED = 'campaign_fired',\n  CHANNEL_EVENT = 'channel_event',\n  CONTACT_LANGUAGE_CHANGED = 'contact_language_changed',\n  WEBHOOK_CALLED = 'webhook_called',\n  AIRTIME_TRANSFERRED = 'airtime_transferred',\n  CALL_STARTED = 'call_started',\n  EMAIL_SENT = 'email_sent',\n  INPUT_LABELS_ADDED = 'input_labels_added',\n  NOTE_CREATED = 'note_created',\n  TICKET_ASSIGNED = 'ticket_assigned',\n  TICKET_NOTE_ADDED = 'ticket_note_added',\n  TICKET_CLOSED = 'ticket_closed',\n  TICKET_OPENED = 'ticket_opened',\n  TICKET_REOPENED = 'ticket_reopened',\n  TICKET_TOPIC_CHANGED = 'ticket_topic_changed',\n  OPTIN_REQUESTED = 'optin_requested',\n  ERROR = 'error',\n  FAILURE = 'failure'\n}\n\nconst renderInfoList = (singular: string, plural: string, items: any[]) => {\n  if (items.length === 1) {\n    return `${singular} **${items[0].name}**`;\n  } else {\n    const list = items.map((item) => `**${item.name}**`);\n    if (list.length === 2) {\n      return `${plural} ${list.join(' and ')}`;\n    } else {\n      const last = list.pop();\n      return `${plural} ${list.join(', ')}, and ${last}`;\n    }\n  }\n};\n\nconst toTitleCase = (str: string) => {\n  return str.charAt(0).toUpperCase() + str.slice(1);\n};\n\nconst renderChannelEvent = (event: ChannelEvent): string => {\n  if (event.event.type === 'mt_miss') {\n    return 'Missed outgoing call';\n  } else if (event.event.type === 'mo_miss') {\n    return 'Missed incoming call';\n  } else if (event.event.type === 'new_conversation') {\n    return 'Started conversation';\n  } else if (event.channel_event_type === 'welcome_message') {\n    return 'Welcome Message Sent';\n  } else if (event.event.type === 'referral') {\n    return 'Referred';\n  } else if (event.event.type === 'follow') {\n    return 'Followed';\n  } else if (event.event.type === 'stop_contact') {\n    return 'Stopped';\n  } else if (event.event.type === 'mt_call') {\n    return 'Outgoing Phone Call';\n  } else if (event.event.type == 'mo_call') {\n    return 'Incoming Phone call';\n  } else if (event.event.type == 'optin') {\n    return `Opted in to **${event.event.optin?.name}**`;\n  } else if (event.event.type == 'optout') {\n    return `Opted out of **${event.event.optin?.name}**`;\n  }\n};\n\nconst renderFlowEvent = (event: FlowEvent): string => {\n  let verb = 'Interrupted';\n  if (event.status !== 'I') {\n    if (event.type === Events.FLOW_ENTERED) {\n      verb = 'Started';\n    } else {\n      verb = 'Completed';\n    }\n  }\n  return `${verb} [**${event.flow.name}**](/flow/editor/${event.flow.uuid}/)`;\n};\n\nconst renderResultEvent = (event: UpdateResultEvent): string => {\n  if (!event.name.startsWith('_') && event.value) {\n    return `Updated flow result **${event.name}** to **${event.value}**`;\n  }\n};\n\nconst renderUpdateEvent = (event: UpdateFieldEvent): string => {\n  return event.value\n    ? `Updated **${event.field.name}** to **${event.value.text}**`\n    : `Cleared **${event.field.name}**`;\n};\n\nconst renderNameChanged = (event: NameChangedEvent): string => {\n  return `Updated **Contact Name** to **${event.name}**`;\n};\n\nconst renderContactURNsChanged = (event: URNsChangedEvent): string => {\n  return `Updated **URNs** to ${oxfordFn(\n    event.urns,\n    (urn: string) => `**${urn.split(':')[1].split('?')[0]}**`\n  )}`;\n};\n\nconst renderEmailSent = (event: EmailSentEvent): string => {\n  return `Email sent to **${oxford(event.to, 'and')}** with subject **${\n    event.subject\n  }**`;\n};\n\nconst renderLabelsAdded = (event: LabelsAddedEvent): string => {\n  return `Applied ${renderInfoList('label', 'labels', event.labels)}`;\n};\n\nexport const renderTicketAction = (\n  event: TicketEvent,\n  action: string\n): string => {\n  if (event.created_by) {\n    return `**${getUserDisplay(\n      event.created_by\n    )}** ${action} a **[ticket](/ticket/all/closed/${event.ticket.uuid}/)**`;\n  }\n  return `A **[ticket](/ticket/all/closed/${event.ticket.uuid}/)** was **${action}**`;\n};\n\nexport const renderTicketAssigned = (event: TicketEvent): string => {\n  return event.assignee\n    ? event.assignee.id === event.created_by.id\n      ? `**${getDisplayName(event.created_by)}** took this ticket`\n      : `${getDisplayName(\n          event.created_by\n        )} assigned this ticket to **${getDisplayName(event.assignee)}**`\n    : `**${getDisplayName(event.created_by)}** unassigned this ticket`;\n};\n\nexport const renderContactGroupsEvent = (event: ContactGroupsEvent): string => {\n  const groupsEvent = event as ContactGroupsEvent;\n  if (groupsEvent.groups_added) {\n    return renderInfoList(\n      'Added to group',\n      'Added to groups',\n      groupsEvent.groups_added\n    );\n  } else if (groupsEvent.groups_removed) {\n    return renderInfoList(\n      'Removed from group',\n      'Removed from groups',\n      groupsEvent.groups_removed\n    );\n  }\n};\n\nexport const renderCampaignFiredEvent = (event: CampaignFiredEvent): string => {\n  return `Campaign ${event.campaign.name}\n      ${event.fired_result === 'S' ? 'skipped' : 'triggered'}\n      ${event.campaign_event.offset_display}\n      ${event.campaign_event.relative_to.name}`;\n};\n\nexport const renderTicketOpened = (event: TicketEvent): string => {\n  return `${event.ticket.topic.name} ticket was opened`;\n};\n\nexport const renderErrorMessage = (event: ErrorMessageEvent): string => {\n  return `${event.text} ${\n    event.type === Events.FAILURE\n      ? `Run ended prematurely, check the flow design`\n      : null\n  }`;\n};\n\nexport const renderWebhookEvent = (event: WebhookEvent): string => {\n  return event.status === 'success'\n    ? `Successfully called ${event.url}`\n    : `Failed to call ${event.url}`;\n};\n\nexport const renderAirtimeTransferredEvent = (\n  event: AirtimeTransferredEvent\n): string => {\n  if (parseFloat(event.actual_amount) === 0) {\n    return `Airtime transfer failed`;\n  }\n  return `Transferred **${event.actual_amount}** ${event.currency} of airtime`;\n};\n\nexport const renderCallStartedEvent = (): string => {\n  return `Call Started`;\n};\n\nexport const renderContactLanguageChangedEvent = (\n  event: ContactLanguageChangedEvent\n): string => {\n  return `Language updated to **${event.language}**`;\n};\n\nexport const renderOptinRequested = (event: OptinRequestedEvent): string => {\n  return `Requested opt-in for ${event.optin.name}`;\n};\n\nexport class ContactChat extends ContactStoreElement {\n  public static get styles() {\n    return css`\n      :host {\n        flex-grow: 1;\n        display: flex;\n        flex-direction: row;\n        min-height: 0;\n        --compose-shadow: none;\n        --compose-border: none;\n        --compose-padding: 3px;\n        --compose-curvature: none;\n      }\n\n      .chat-wrapper {\n        display: flex;\n        flex-grow: 1;\n        flex-direction: column;\n        min-height: 0;\n      }\n\n      temba-contact-history {\n        border-bottom: 1px solid #f6f6f6;\n        flex-grow: 1;\n        display: flex;\n        flex-direction: column;\n        min-height: 0;\n      }\n\n      .chatbox {\n        background: #fff;\n        display: flex;\n        flex-direction: column;\n        --textarea-min-height: 1em;\n        --textarea-height: 1.2em;\n        --widget-box-shadow-focused: none;\n      }\n\n      .chatbox.full {\n        border-bottom-right-radius: 0 !important;\n      }\n\n      .closed-footer {\n        padding: 1em;\n        background: #f2f2f2;\n        border-top: 3px solid #e1e1e1;\n        display: flex;\n        flex-direction: column;\n        align-items: center;\n      }\n\n      a {\n        color: var(--color-link-primary);\n      }\n\n      a:hover {\n        text-decoration: underline;\n        color: var(--color-link-primary-hover);\n      }\n\n      temba-button#reopen-button {\n        --button-y: 1px;\n        --button-x: 12px;\n      }\n\n      temba-completion {\n        --widget-box-shadow: none;\n        --color-widget-border: transparent;\n        --widget-box-shadow-focused: none;\n        --color-focus: transparent;\n        --color-widget-bg-focused: transparent;\n      }\n\n      .border {\n        border-top: 1px solid #f1f1f1;\n        margin: 0 1em;\n      }\n    `;\n  }\n\n  @property({ type: String, attribute: 'ticket' })\n  ticketUUID: string;\n\n  @property({ type: String })\n  contactsEndpoint = '/api/v2/contacts.json';\n\n  @property({ type: String })\n  currentNote = '';\n\n  @property({ type: Boolean })\n  showDetails = true;\n\n  @property({ type: Object })\n  currentTicket: Ticket = null;\n\n  @property({ type: Object })\n  currentContact: Contact = null;\n\n  @property({ type: String })\n  agent = '';\n\n  @property({ type: Boolean })\n  blockFetching = false;\n\n  @property({ type: String })\n  avatar = DEFAULT_AVATAR;\n\n  // http promise to monitor for completeness\n  public httpComplete: Promise<void>;\n  private chat: Chat;\n\n  ticket = null;\n  lastEventTime = null;\n  newestEventTime = null;\n  refreshId = null;\n  polling = false;\n\n  constructor() {\n    super();\n  }\n\n  public firstUpdated(\n    changed: PropertyValueMap<any> | Map<PropertyKey, unknown>\n  ): void {\n    super.firstUpdated(changed);\n  }\n\n  public connectedCallback() {\n    super.connectedCallback();\n    this.chat = this.shadowRoot.querySelector('temba-chat');\n  }\n\n  public disconnectedCallback() {\n    if (this.refreshId) {\n      clearInterval(this.refreshId);\n    }\n  }\n\n  public updated(changedProperties: Map<string, any>) {\n    super.updated(changedProperties);\n\n    // if we don't have an endpoint infer one\n    if (\n      changedProperties.has('data') ||\n      changedProperties.has('currentContact')\n    ) {\n      this.currentContact = this.data;\n    }\n\n    if (changedProperties.has('currentContact')) {\n      this.chat = this.shadowRoot.querySelector('temba-chat');\n      this.reset();\n      this.fetchPreviousMessages();\n    }\n  }\n\n  private reset() {\n    if (this.chat) {\n      this.chat.reset();\n    }\n    this.blockFetching = false;\n    this.ticket = null;\n    this.lastEventTime = null;\n    this.newestEventTime = null;\n    this.refreshId = null;\n    this.polling = false;\n  }\n\n  public refresh() {\n    this.checkForNewMessages();\n  }\n\n  private handleSend(evt: CustomEvent) {\n    const buttonName = evt.detail.name;\n    if (buttonName === 'Send') {\n      const payload = {\n        contact: this.currentContact.uuid\n      };\n      const compose = evt.currentTarget as Compose;\n      if (compose) {\n        const text = compose.currentText;\n        if (text && text.length > 0) {\n          payload['text'] = text;\n        }\n        const attachments = compose.currentAttachments;\n        if (attachments && attachments.length > 0) {\n          const attachment_uuids = attachments.map(\n            (attachment) => attachment.uuid\n          );\n          payload['attachments'] = attachment_uuids;\n        }\n      }\n      if (this.currentTicket) {\n        payload['ticket'] = this.currentTicket.uuid;\n      }\n\n      const genericError = buttonName + ' failed, please try again.';\n\n      postJSON(`/api/v2/messages.json`, payload)\n        .then((response) => {\n          if (response.status < 400) {\n            this.checkForNewMessages();\n            compose.reset();\n            this.fireCustomEvent(CustomEventType.MessageSent, { msg: payload });\n          } else if (response.status < 500) {\n            if (\n              response.json.text &&\n              response.json.text.length > 0 &&\n              response.json.text[0].length > 0\n            ) {\n              let textError = response.json.text[0];\n              textError = textError.replace(\n                'Ensure this field has no more than',\n                'Maximum allowed text is'\n              );\n              compose.buttonError = textError;\n            } else if (\n              response.json.attachments &&\n              response.json.attachments.length > 0 &&\n              response.json.attachments[0].length > 0\n            ) {\n              let attachmentError = response.json.attachments[0];\n              attachmentError = attachmentError\n                .replace(\n                  'Ensure this field has no more than',\n                  'Maximum allowed attachments is'\n                )\n                .replace('elements', 'files');\n              compose.buttonError = attachmentError;\n            } else {\n              compose.buttonError = genericError;\n            }\n          } else {\n            compose.buttonError = genericError;\n          }\n        })\n        .catch((error) => {\n          console.error(error);\n          compose.buttonError = genericError;\n        });\n    }\n  }\n\n  public render(): TemplateResult {\n    const contactHistory = this.currentContact\n      ? this.getTembaContactHistory()\n      : null;\n    const chatbox = this.currentContact ? this.getTembaChatbox() : null;\n\n    const contactHistoryAndChatbox = html`\n      <div class=\"chat-wrapper\">${contactHistory} ${chatbox}</div>\n    `;\n    return html`${contactHistoryAndChatbox}`;\n  }\n\n  private getEndpoint() {\n    return `/contact/history/${this.contact}/?_format=json`;\n  }\n\n  private scheduleRefresh() {\n    // knock five seconds off the newest event time so we are\n    // a little more aggressive about refreshing short term\n    let window = new Date().getTime() - this.newestEventTime / 1000 - 5000;\n\n    if (this.refreshId) {\n      clearTimeout(this.refreshId);\n      this.refreshId = null;\n    }\n\n    // wait no longer than 15 seconds\n    window = Math.min(window, 15000);\n\n    // wait at least 2 seconds\n    window = Math.max(window, 2000);\n\n    this.refreshId = setTimeout(() => {\n      this.checkForNewMessages();\n    }, window);\n  }\n\n  public getEventMessage(event: ContactEvent): ChatEvent {\n    let message = null;\n    switch (event.type) {\n      case Events.ERROR:\n      case Events.FAILURE:\n        message = {\n          type: MessageType.Inline,\n          text: `Error during flow: ${toTitleCase(\n            (event as ErrorMessageEvent).text\n          )}`\n        };\n        break;\n      case Events.TICKET_OPENED:\n        message = {\n          type: MessageType.Inline,\n          text: renderTicketAction(event as TicketEvent, 'opened')\n        };\n        break;\n      case Events.TICKET_ASSIGNED:\n        message = {\n          type: MessageType.Inline,\n          text: renderTicketAssigned(event as TicketEvent)\n        };\n        break;\n      case Events.TICKET_REOPENED:\n        message = {\n          type: MessageType.Inline,\n          text: renderTicketAction(event as TicketEvent, 'reopened')\n        };\n        break;\n      case Events.TICKET_CLOSED:\n        message = {\n          type: MessageType.Inline,\n          text: renderTicketAction(event as TicketEvent, 'closed')\n        };\n        break;\n      case Events.TICKET_TOPIC_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: `Topic changed to **${(event as TicketEvent).topic.name}**`\n        };\n        break;\n      case Events.FLOW_ENTERED:\n      case Events.FLOW_EXITED:\n        message = {\n          type: MessageType.Inline,\n          text: renderFlowEvent(event as FlowEvent)\n        };\n        break;\n      case Events.RUN_RESULT_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderResultEvent(event as UpdateResultEvent)\n        };\n        break;\n      case Events.CONTACT_FIELD_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderUpdateEvent(event as UpdateFieldEvent)\n        };\n        break;\n      case Events.CONTACT_NAME_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderNameChanged(event as NameChangedEvent)\n        };\n        break;\n      case Events.CONTACT_URNS_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderContactURNsChanged(event as URNsChangedEvent)\n        };\n        break;\n      case Events.EMAIL_SENT:\n        message = {\n          type: MessageType.Inline,\n          text: renderEmailSent(event as EmailSentEvent)\n        };\n        break;\n      case Events.INPUT_LABELS_ADDED:\n        message = {\n          type: MessageType.Inline,\n          text: renderLabelsAdded(event as LabelsAddedEvent)\n        };\n        break;\n      case Events.CONTACT_GROUPS_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderContactGroupsEvent(event as ContactGroupsEvent)\n        };\n        break;\n      case Events.WEBHOOK_CALLED:\n        message = {\n          type: MessageType.Inline,\n          text: renderWebhookEvent(event as WebhookEvent)\n        };\n        break;\n      case Events.AIRTIME_TRANSFERRED:\n        message = {\n          type: MessageType.Inline,\n          text: renderAirtimeTransferredEvent(event as AirtimeTransferredEvent)\n        };\n        break;\n      case Events.CALL_STARTED:\n        message = {\n          type: MessageType.Inline,\n          text: renderCallStartedEvent()\n        };\n        break;\n      case Events.CAMPAIGN_FIRED:\n        message = {\n          type: MessageType.Inline,\n          text: renderCampaignFiredEvent(event as CampaignFiredEvent)\n        };\n        break;\n      case Events.CHANNEL_EVENT:\n        message = {\n          type: MessageType.Inline,\n          text: renderChannelEvent(event as ChannelEvent)\n        };\n        break;\n      case Events.CONTACT_LANGUAGE_CHANGED:\n        message = {\n          type: MessageType.Inline,\n          text: renderContactLanguageChangedEvent(\n            event as ContactLanguageChangedEvent\n          )\n        };\n        break;\n      case Events.OPTIN_REQUESTED:\n        message = {\n          type: MessageType.Inline,\n          text: renderOptinRequested(event as OptinRequestedEvent)\n        };\n        break;\n    }\n\n    if (message && event.created_on) {\n      message.date = new Date(event.created_on);\n    } else {\n      console.error('Unknown event type', event);\n    }\n\n    return message;\n  }\n\n  private getUserForEvent(event: MsgEvent | TicketEvent) {\n    let user = null;\n    if (event.created_by) {\n      const storeUser = this.store.getUser(event.created_by.email);\n      if (storeUser) {\n        user = {\n          email: event.created_by.email,\n          name: [storeUser.first_name, storeUser.last_name].join(' '),\n          avatar: storeUser.avatar\n        };\n      }\n    } else if (event.type === 'msg_received') {\n      user = {\n        name: this.currentContact.name\n      };\n    }\n    return user;\n  }\n\n  private createMessages(page: ContactHistoryPage): ChatEvent[] {\n    if (page.events) {\n      let messages = [];\n      page.events.forEach((event) => {\n        const ts = new Date(event.created_on).getTime() * 1000;\n        if (ts > this.newestEventTime) {\n          this.newestEventTime = ts;\n        }\n\n        if (event.type === 'ticket_note_added') {\n          const ticketEvent = event as TicketEvent;\n          messages.push({\n            type: MessageType.Note,\n            id: event.created_on + event.type,\n            user: this.getUserForEvent(ticketEvent),\n            date: new Date(ticketEvent.created_on),\n            text: ticketEvent.note\n          });\n        } else if (event.type === 'ticket_opened') {\n          // ticket open events can have a note attached\n          const ticketEvent = event as TicketEvent;\n          messages.push({\n            type: MessageType.Note,\n            id: event.created_on + event.type + '_note',\n            user: this.getUserForEvent(ticketEvent),\n            date: new Date(ticketEvent.created_on),\n            text: ticketEvent.note\n          });\n\n          // but the opening of the ticket is a normal event\n          messages.push(this.getEventMessage(event));\n        } else if (\n          event.type === 'msg_created' ||\n          event.type === 'msg_received' ||\n          event.type === 'broadcast_created'\n        ) {\n          const msgEvent = event as MsgEvent;\n          messages.push({\n            type: msgEvent.type === 'msg_received' ? 'msg_in' : 'msg_out',\n            id: msgEvent.msg.id + '',\n            user: this.getUserForEvent(msgEvent),\n            date: new Date(msgEvent.created_on),\n            attachments: msgEvent.msg.attachments,\n            text: msgEvent.msg.text,\n            sendError: msgEvent.status === 'E' || msgEvent.status === 'F',\n            popup: html`<div\n              style=\"display: flex; flex-direction: row; align-items:center; justify-content: space-between;font-size:0.9em;line-height:1em;min-width:10em\"\n            >\n              <div style=\"justify-content:left;text-align:left\">\n                <temba-date\n                  value=${msgEvent.created_on}\n                  display=\"duration\"\n                ></temba-date>\n\n                ${msgEvent.optin\n                  ? html`<div style=\"font-size:0.9em;color:#aaa\">\n                      ${msgEvent.optin.name}\n                    </div>`\n                  : null}\n                ${msgEvent.failed_reason_display\n                  ? html`\n                      <div\n                        style=\"margin-top:0.2em;margin-right: 0.5em;min-width:10em;max-width:15em;color:var(--color-error);font-size:0.9em\"\n                      >\n                        ${msgEvent.failed_reason_display}\n                      </div>\n                    `\n                  : null}\n              </div>\n              ${msgEvent.logs_url\n                ? html`<a style=\"margin-left:0.5em\" href=\"${msgEvent.logs_url}\"\n                    ><temba-icon name=\"log\"></temba-icon\n                  ></a>`\n                : null}\n            </div> `\n          });\n        } else {\n          messages.push(this.getEventMessage(event));\n        }\n      });\n\n      // remove any messages we don't recognize\n      messages = messages.filter((msg) => !!msg);\n      return messages as ChatEvent[];\n    }\n    return [];\n  }\n\n  private checkForNewMessages() {\n    // we are already working on it\n    if (this.polling) {\n      return;\n    }\n\n    const chat = this.chat;\n    const contactChat = this;\n    if (this.currentContact && this.newestEventTime) {\n      this.polling = true;\n      const endpoint = this.getEndpoint();\n\n      const fetchContact = this.currentContact.uuid;\n\n      fetchContactHistory(\n        false,\n        endpoint,\n        this.currentTicket?.uuid,\n        null,\n        this.newestEventTime\n      ).then((page: ContactHistoryPage) => {\n        if (fetchContact === this.currentContact.uuid) {\n          this.lastEventTime = page.next_before;\n          const messages = this.createMessages(page);\n          if (messages.length === 0) {\n            contactChat.blockFetching = true;\n          }\n          messages.reverse();\n          chat.addMessages(messages, null, true);\n        }\n        this.polling = false;\n        this.scheduleRefresh();\n      });\n    }\n  }\n\n  private fetchPreviousMessages() {\n    const chat = this.chat;\n    const contactChat = this;\n    if (!chat || chat.fetching || contactChat.blockFetching) {\n      return;\n    }\n\n    chat.fetching = true;\n    if (this.currentContact) {\n      const endpoint = this.getEndpoint();\n      fetchContactHistory(\n        false,\n        endpoint,\n        this.currentTicket?.uuid,\n        this.lastEventTime\n      ).then((page: ContactHistoryPage) => {\n        this.lastEventTime = page.next_before;\n        const messages = this.createMessages(page);\n        messages.reverse();\n\n        if (messages.length === 0) {\n          contactChat.blockFetching = true;\n        }\n        chat.addMessages(messages);\n        this.scheduleRefresh();\n      });\n    }\n  }\n\n  private fetchComplete() {\n    this.chat.fetching = false;\n  }\n\n  private getTembaContactHistory(): TemplateResult {\n    return html`<temba-chat\n      @temba-scroll-threshold=${this.fetchPreviousMessages}\n      @temba-fetch-complete=${this.fetchComplete}\n      avatar=${this.avatar}\n      agent\n    ></temba-chat>`;\n  }\n\n  private getTembaChatbox(): TemplateResult {\n    if (this.currentTicket) {\n      if (this.currentContact && this.currentContact.status !== 'active') {\n        //no chatbox for archived, blocked, or stopped contacts\n        return null;\n      } else {\n        if (!this.currentTicket.closed_on) {\n          //chatbox for active contacts with an open ticket\n          return this.getChatbox();\n        } else {\n          return null;\n        }\n      }\n    }\n\n    if (this.currentContact && this.currentContact.status !== 'active') {\n      //no chatbox for archived, blocked, or stopped contacts\n      return null;\n    } else {\n      //chatbox for active contacts\n      return this.getChatbox();\n    }\n  }\n\n  private getChatbox(): TemplateResult {\n    return html`<div class=\"border\"></div>\n      <div class=\"chatbox\">\n        <temba-compose\n          chatbox\n          attachments\n          counter\n          button\n          autogrow\n          @temba-button-clicked=${this.handleSend.bind(this)}\n        >\n        </temba-compose>\n      </div>`;\n  }\n}\n"]}

package/out-tsc/src/contacts/events.js.map

@@ -1 +1 @@
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name: string };\n    duration?: number;\n    optin?: {\n      uuid: string;\n      name: string;\n    };\n  };\n}\n\nexport interface ContactLanguageChangedEvent extends ContactEvent {\n  language: string;\n  step_uuid: string;\n  session_uuid: string;\n}\n\nexport interface OptinRequestedEvent extends ContactEvent {\n  optin: {\n    uuid: string;\n    name: string;\n  };\n}\n\nexport interface MsgEvent extends ContactEvent {\n  msg: Msg;\n  status: string;\n  failed_reason?: string;\n  failed_reason_display?: string;\n  logs_url: string;\n  msg_type: string;\n  recipient_count?: number;\n  created_by?: User;\n  optin?: ObjectReference;\n}\n\nexport interface FlowEvent extends ContactEvent {\n  flow: ObjectReference;\n  status: string;\n}\n\nexport interface EmailSentEvent extends ContactEvent {\n  to: string[];\n  subject: string;\n  body: string;\n}\n\nexport interface URNsChangedEvent extends ContactEvent {\n  urns: string[];\n}\n\nexport interface TicketEvent extends ContactEvent {\n  note?: string;\n  assignee?: User;\n  ticket: {\n    uuid: string;\n    body: string;\n    topic?: ObjectReference;\n    closed_on?: string;\n    opened_on?: string;\n  };\n  topic?: ObjectReference;\n  created_by?: User;\n}\n\nexport interface LabelsAddedEvent extends ContactEvent {\n  labels: ObjectReference[];\n}\n\nexport interface NameChangedEvent extends ContactEvent {\n  name: string;\n}\n\nexport interface UpdateFieldEvent extends ContactEvent {\n  field: { key: string; name: string };\n  value: { text: string };\n}\n\nexport interface ErrorMessageEvent extends ContactEvent {\n  text: string;\n}\n\nexport interface UpdateResultEvent extends ContactEvent {\n  name: string;\n  value: string;\n  category: string;\n  input: string;\n}\n\nexport interface ContactGroupsEvent extends ContactEvent {\n  groups_added: ObjectReference[];\n  groups_removed: ObjectReference[];\n}\n\nexport interface WebhookEvent extends ContactEvent {\n  status: string;\n  status_code: number;\n  elapsed_ms: number;\n  logs_url: string;\n  url: string;\n}\n\nexport interface AirtimeTransferredEvent extends ContactEvent {\n  sender: string;\n  recipient: string;\n  currency: string;\n  desired_amount: string;\n  actual_amount: string;\n  logs_url: string;\n}\n\nexport type CallStartedEvent = ContactEvent;\nexport interface CampaignFiredEvent extends ContactEvent {\n  campaign: { uuid: string; id: number; name: string };\n  campaign_event: {\n    id: number;\n    offset_display: string;\n    relative_to: { key: string; name: string };\n  };\n  fired_result: string;\n}\n\nexport interface ContactHistoryPage {\n  has_older: boolean;\n  recent_only: boolean;\n  next_before: number;\n  next_after: number;\n  start_date: Date;\n  events: ContactEvent[];\n}\n\nexport const renderAttachment = (attachment: string): TemplateResult => {\n  const idx = attachment.indexOf(':');\n  const attType = attachment.substr(0, idx);\n  const url = attachment.substr(idx + 1);\n  const [mediaType, ext] = attType.split('/', 2);\n\n  let inner = null;\n  if (mediaType === 'image') {\n    inner = html`\n      <img src=\"${url}\" style=\"height:auto;width:100%;display:block;\" />\n    `;\n  } else if (ext === 'pdf') {\n    return html`<div\n      style=\"width:100%;height:300px;border-radius:calc(var(--curvature) * 2.5);box-shadow:0px 0px 12px 0px rgba(0,0,0,.1), 0px 0px 2px 0px rgba(0,0,0,.15);overflow:hidden\"\n    ><embed src=\"${url}#view=Fit\" type=\"application/pdf\" frameBorder=\"0\" scrolling=\"auto\" height=\"100%\" width=\"100%\"></embed></div>`;\n  } else if (mediaType === 'video') {\n    return html`<video\n      style=\"border-radius:var(--curvature);box-shadow:0px 0px 12px 0px rgba(0,0,0,.1), 0px 0px 2px 0px rgba(0,0,0,.15);max-width:400px\"\n      height=\"auto\"\n      controls\n    >\n      <source src=\"${url}\" type=\"video/mp4\" />\n    </video> `;\n  } else if (mediaType === 'audio') {\n    return html`<audio\n      style=\"border-radius: 99px; box-shadow:0px 0px 12px 0px rgba(0,0,0,.1), 0px 0px 2px 0px rgba(0,0,0,.15);\"\n      src=\"${url}\"\n      type=\"${attType}\"\n      controls\n    >\n      <a target=\"_\" href=\"${url}\">${url}</a>\n    </audio>`;\n  } else if (attType === 'geo') {\n    const [lat, long] = url.split(',');\n    const latFloat = parseFloat(lat);\n    const longFloat = parseFloat(long);\n    const geo = `${lat}000000%2C${long}000000`;\n\n    return html` <iframe\n      style=\"border-radius: var(--curvature);box-shadow:0px 0px 12px 0px rgba(0,0,0,.1), 0px 0px 2px 0px rgba(0,0,0,.15);\"\n      width=\"300\"\n      height=\"300\"\n      frameborder=\"0\"\n      scrolling=\"no\"\n      marginheight=\"0\"\n      marginwidth=\"0\"\n      src=\"https://www.openstreetmap.org/export/embed.html?bbox=${longFloat -\n      0.005}000000%2C${latFloat - 0.005}%2C${longFloat +\n      0.005}000000%2C${latFloat +\n      0.005}000000&amp;layer=mapnik&amp;marker=${geo}\"\n    ></iframe>`;\n  } else {\n    return html`<div style=\"display:flex\">\n      <temba-icon name=\"${Icon.download}\"></temba-icon>\n      <div>Attachment ${ext}</div>\n    </div>`;\n  }\n\n  return html`<div style=\"\">${inner}</div>`;\n};\n"]}
+{"version":3,"file":"events.js","sourceRoot":"","sources":["../../../src/contacts/events.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,IAAI,EAAkB,MAAM,KAAK,CAAC;AAE3C,OAAO,EAAE,IAAI,EAAE,MAAM,eAAe,CAAC;AAmJrC,MAAM,CAAC,MAAM,gBAAgB,GAAG,CAAC,UAAkB,EAAkB,EAAE;IACrE,MAAM,GAAG,GAAG,UAAU,CAAC,OAAO,CAAC,GAAG,CAAC,CAAC;IACpC,MAAM,OAAO,GAAG,UAAU,CAAC,MAAM,CAAC,CAAC,EAAE,GAAG,CAAC,CAAC;IAC1C,MAAM,GAAG,GAAG,UAAU,CAAC,MAAM,CAAC,GAAG,GAAG,CAAC,CAAC,CAAC;IACvC,MAAM,CAAC,SAAS,EAAE,GAAG,CAAC,GAAG,OAAO,CAAC,KAAK,CAAC,GAAG,EAAE,CAAC,CAAC,CAAC;IAE/C,IAAI,KAAK,GAAG,IAAI,CAAC;IACjB,IAAI,SAAS,KAAK,OAAO,EAAE,CAAC;QAC1B,KAAK,GAAG,IAAI,CAAA;kBACE,GAAG;KAChB,CAAC;IACJ,CAAC;SAAM,IAAI,GAAG,KAAK,KAAK,EAAE,CAAC;QACzB,OAAO,IAAI,CAAA;;mBAEI,GAAG,8GAA8G,CAAC;IACnI,CAAC;SAAM,IAAI,SAAS,KAAK,OAAO,EAAE,CAAC;QACjC,OAAO,IAAI,CAAA;;;;;qBAKM,GAAG;cACV,CAAC;IACb,CAAC;SAAM,IAAI,SAAS,KAAK,OAAO,EAAE,CAAC;QACjC,OAAO,IAAI,CAAA;;aAEF,GAAG;cACF,OAAO;;;4BAGO,GAAG,KAAK,GAAG;aAC1B,CAAC;IACZ,CAAC;SAAM,IAAI,OAAO,KAAK,KAAK,EAAE,CAAC;QAC7B,MAAM,CAAC,GAAG,EAAE,IAAI,CAAC,GAAG,GAAG,CAAC,KAAK,CAAC,GAAG,CAAC,CAAC;QACnC,MAAM,QAAQ,GAAG,UAAU,CAAC,GAAG,CAAC,CAAC;QACjC,MAAM,SAAS,GAAG,UAAU,CAAC,IAAI,CAAC,CAAC;QACnC,MAAM,GAAG,GAAG,GAAG,GAAG,YAAY,IAAI,QAAQ,CAAC;QAE3C,OAAO,IAAI,CAAA;;;;;;;;kEAQmD,SAAS;YACrE,KAAK,YAAY,QAAQ,GAAG,KAAK,MAAM,SAAS;YAChD,KAAK,YAAY,QAAQ;YACzB,KAAK,sCAAsC,GAAG;eACrC,CAAC;IACd,CAAC;SAAM,CAAC;QACN,OAAO,IAAI,CAAA;0BACW,IAAI,CAAC,QAAQ;wBACf,GAAG;WAChB,CAAC;IACV,CAAC;IAED,OAAO,IAAI,CAAA,iBAAiB,KAAK,QAAQ,CAAC;AAC5C,CAAC,CAAC","sourcesContent":["import { html, TemplateResult } from 'lit';\nimport { Msg, ObjectReference, User } from '../interfaces';\nimport { Icon } from '../vectoricon';\n\nexport interface EventGroup {\n  type: string;\n  events: ContactEvent[];\n  open: boolean;\n}\n\nexport interface ContactEvent {\n  type: string;\n  created_on: string;\n}\n\nexport interface ChannelEvent extends ContactEvent {\n  channel_event_type: string;\n  duration: number;\n\n  event: {\n    type: string;\n    channel: { uuid: string; name: string };\n    duration?: number;\n    optin?: {\n      uuid: string;\n      name: string;\n    };\n  };\n}\n\nexport interface ContactLanguageChangedEvent extends ContactEvent {\n  language: string;\n  step_uuid: string;\n  session_uuid: string;\n}\n\nexport interface OptinRequestedEvent extends ContactEvent {\n  optin: {\n    uuid: string;\n    name: string;\n  };\n}\n\nexport interface MsgEvent extends ContactEvent {\n  msg: Msg;\n  status: string;\n  failed_reason?: string;\n  failed_reason_display?: string;\n  logs_url: string;\n  msg_type: string;\n  recipient_count?: number;\n  created_by?: User;\n  optin?: ObjectReference;\n}\n\nexport interface FlowEvent extends ContactEvent {\n  flow: ObjectReference;\n  status: string;\n}\n\nexport interface EmailSentEvent extends ContactEvent {\n  to: string[];\n  subject: string;\n  body: string;\n}\n\nexport interface URNsChangedEvent extends ContactEvent {\n  urns: string[];\n}\n\nexport interface TicketEvent extends ContactEvent {\n  note?: string;\n  assignee?: User;\n  ticket: {\n    uuid: string;\n    topic?: ObjectReference;\n    closed_on?: string;\n    opened_on?: string;\n  };\n  topic?: ObjectReference;\n  created_by?: User;\n}\n\nexport interface LabelsAddedEvent extends ContactEvent {\n  labels: ObjectReference[];\n}\n\nexport interface NameChangedEvent extends ContactEvent {\n  name: string;\n}\n\nexport interface UpdateFieldEvent extends ContactEvent {\n  field: { key: string; name: string };\n  value: { text: string };\n}\n\nexport interface ErrorMessageEvent extends ContactEvent {\n  text: string;\n}\n\nexport interface UpdateResultEvent extends ContactEvent {\n  name: string;\n  value: string;\n  category: string;\n  input: string;\n}\n\nexport interface ContactGroupsEvent extends ContactEvent {\n  groups_added: ObjectReference[];\n  groups_removed: ObjectReference[];\n}\n\nexport interface WebhookEvent extends ContactEvent {\n  status: string;\n  status_code: number;\n  elapsed_ms: number;\n  logs_url: string;\n  url: string;\n}\n\nexport interface AirtimeTransferredEvent extends ContactEvent {\n  sender: string;\n  recipient: string;\n  currency: string;\n  desired_amount: string;\n  actual_amount: string;\n  logs_url: string;\n}\n\nexport type CallStartedEvent = ContactEvent;\nexport interface CampaignFiredEvent extends ContactEvent {\n  campaign: { uuid: string; id: number; name: string };\n  campaign_event: {\n    id: number;\n    offset_display: string;\n    relative_to: { key: string; name: string };\n  };\n  fired_result: string;\n}\n\nexport interface ContactHistoryPage {\n  has_older: boolean;\n  recent_only: boolean;\n  next_before: number;\n  next_after: number;\n  start_date: Date;\n  events: ContactEvent[];\n}\n\nexport const renderAttachment = (attachment: string): TemplateResult => {\n  const idx = attachment.indexOf(':');\n  const attType = attachment.substr(0, idx);\n  const url = attachment.substr(idx + 1);\n  const [mediaType, ext] = attType.split('/', 2);\n\n  let inner = null;\n  if (mediaType === 'image') {\n    inner = html`\n      <img src=\"${url}\" style=\"height:auto;width:100%;display:block;\" />\n    `;\n  } else if (ext === 'pdf') {\n    return html`<div\n      style=\"width:100%;height:300px;border-radius:calc(var(--curvature) * 2.5);box-shadow:0px 0px 12px 0px rgba(0,0,0,.1), 0px 0px 2px 0px rgba(0,0,0,.15);overflow:hidden\"\n    ><embed src=\"${url}#view=Fit\" type=\"application/pdf\" frameBorder=\"0\" scrolling=\"auto\" height=\"100%\" width=\"100%\"></embed></div>`;\n  } else if (mediaType === 'video') {\n    return html`<video\n      style=\"border-radius:var(--curvature);box-shadow:0px 0px 12px 0px rgba(0,0,0,.1), 0px 0px 2px 0px rgba(0,0,0,.15);max-width:400px\"\n      height=\"auto\"\n      controls\n    >\n      <source src=\"${url}\" type=\"video/mp4\" />\n    </video> `;\n  } else if (mediaType === 'audio') {\n    return html`<audio\n      style=\"border-radius: 99px; box-shadow:0px 0px 12px 0px rgba(0,0,0,.1), 0px 0px 2px 0px rgba(0,0,0,.15);\"\n      src=\"${url}\"\n      type=\"${attType}\"\n      controls\n    >\n      <a target=\"_\" href=\"${url}\">${url}</a>\n    </audio>`;\n  } else if (attType === 'geo') {\n    const [lat, long] = url.split(',');\n    const latFloat = parseFloat(lat);\n    const longFloat = parseFloat(long);\n    const geo = `${lat}000000%2C${long}000000`;\n\n    return html` <iframe\n      style=\"border-radius: var(--curvature);box-shadow:0px 0px 12px 0px rgba(0,0,0,.1), 0px 0px 2px 0px rgba(0,0,0,.15);\"\n      width=\"300\"\n      height=\"300\"\n      frameborder=\"0\"\n      scrolling=\"no\"\n      marginheight=\"0\"\n      marginwidth=\"0\"\n      src=\"https://www.openstreetmap.org/export/embed.html?bbox=${longFloat -\n      0.005}000000%2C${latFloat - 0.005}%2C${longFloat +\n      0.005}000000%2C${latFloat +\n      0.005}000000&amp;layer=mapnik&amp;marker=${geo}\"\n    ></iframe>`;\n  } else {\n    return html`<div style=\"display:flex\">\n      <temba-icon name=\"${Icon.download}\"></temba-icon>\n      <div>Attachment ${ext}</div>\n    </div>`;\n  }\n\n  return html`<div style=\"\">${inner}</div>`;\n};\n"]}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@nyaruka/temba-components",
-  "version": "0.103.0",
+  "version": "0.104.0",
   "description": "Web components to support rapidpro and related projects",
   "author": "Nyaruka <code@nyaruka.coim>",
   "main": "dist/index.js",

package/src/contacts/ContactChat.ts

@@ -687,7 +687,8 @@ export class ContactChat extends ContactStoreElement {
 
   private createMessages(page: ContactHistoryPage): ChatEvent[] {
     if (page.events) {
-      let messages = page.events.map((event) => {
+      let messages = [];
+      page.events.forEach((event) => {
         const ts = new Date(event.created_on).getTime() * 1000;
         if (ts > this.newestEventTime) {
           this.newestEventTime = ts;
@@ -695,22 +696,33 @@ export class ContactChat extends ContactStoreElement {
 
         if (event.type === 'ticket_note_added') {
           const ticketEvent = event as TicketEvent;
-          return {
+          messages.push({
             type: MessageType.Note,
             id: event.created_on + event.type,
             user: this.getUserForEvent(ticketEvent),
             date: new Date(ticketEvent.created_on),
             text: ticketEvent.note
-          };
-        }
+          });
+        } else if (event.type === 'ticket_opened') {
+          // ticket open events can have a note attached
+          const ticketEvent = event as TicketEvent;
+          messages.push({
+            type: MessageType.Note,
+            id: event.created_on + event.type + '_note',
+            user: this.getUserForEvent(ticketEvent),
+            date: new Date(ticketEvent.created_on),
+            text: ticketEvent.note
+          });
 
-        if (
+          // but the opening of the ticket is a normal event
+          messages.push(this.getEventMessage(event));
+        } else if (
           event.type === 'msg_created' ||
           event.type === 'msg_received' ||
           event.type === 'broadcast_created'
         ) {
           const msgEvent = event as MsgEvent;
-          return {
+          messages.push({
             type: msgEvent.type === 'msg_received' ? 'msg_in' : 'msg_out',
             id: msgEvent.msg.id + '',
             user: this.getUserForEvent(msgEvent),
@@ -748,9 +760,9 @@ export class ContactChat extends ContactStoreElement {
                   ></a>`
                 : null}
             </div> `
-          };
+          });
         } else {
-          return this.getEventMessage(event);
+          messages.push(this.getEventMessage(event));
         }
       });
 

package/src/contacts/events.ts

@@ -73,7 +73,6 @@ export interface TicketEvent extends ContactEvent {
   assignee?: User;
   ticket: {
     uuid: string;
-    body: string;
     topic?: ObjectReference;
     closed_on?: string;
     opened_on?: string;