@mrrocket/sdk 0.18.0 → 0.21.0

package/CHANGELOG.md

@@ -2,6 +2,29 @@
 
 All notable changes to this package. It follows semantic versioning; before 1.0 a minor version may change an API.
 
+## 0.21.0 (not published yet, together with 0.20.0)
+
+- **Onboarding questions (web, script tag and React Native):** a number scale (`type: "scale"` with `min`, `max`, `lowLabel`, `highLabel`), an "Other" option where people type their own words (`other`, `otherLabel`; stored as `other:<words>`), and a Skip button on an optional question (`optional`, `skipLabel`; `onboarding.skip()` records `skipped: true`). An older app shows a scale as a text field, leaves "Other" out and offers no Skip.
+- **Dialogs animate only when they open (web and script tag):** picking an answer no longer replays the fade, so it stops looking like the page reloading. Questions, a modal and the cancel flow also stay still from slide to slide, as a paywall does; closing and opening again animates. A checklist and a banner stay still when they redraw; a tour's card still comes in at each step, since it moves to another element.
+- **Feedback board:** a full page (`fullPage`) has its width and background again, so it no longer sits against the left edge or shows dark words on white. On a wide page the types and the roadmap's counts stand in a side column beside the requests, and "Powered by MRRocket" stands at the foot of the board.
+- **Languages (web, script tag and React Native):** every word a visitor reads or a screen reader hears (messenger, feedback board, surveys, cancel flow, onboarding, paywall, errors, dates) can now come in the visitor's language. The SDK sends `lang=<locale>` to `/api/sdk/*`, and a config with `words` replaces its English words; without them nothing changes. `locale` on the React provider and the native client, `data-locale` on the script tag and `setLocale()` / `currentLocale()` are for an app with its own language switch; `setLocale` reads the config again. The SDK's own dialogs and the messenger get `lang` from the config's `lang`. A cancel flow's `followUps[…].answerLabels` and a survey question's `labels` show a translated choice while the original answer is what gets recorded and compared, so numbers do not split by language. `getCockpitConfig({ locale })` reads a server-side config in that language. `sdk.js` budget 18.5 KB.
+- Version reported in event batches: `0.21.0`.
+
+## 0.20.0
+
+- **A message from the team reaches an open page (web, script tag and React Native):** with the messenger closed and no running chat, the SDK now reads once a minute, so a message the team starts (Inbox › Support › New message, such as "we are currently experiencing issues") shows on the launcher and as a preview card (a banner in apps) within a minute, with the chime on the web. Before, it showed on the next page load or when the tab came back.
+- **Who reads, and when:** only someone the team can write to: a signed-in person, or on the web a visitor who already has a conversation. A passing visitor still reads once per page load, and whoever signs in later is read from the next minute on. A hidden tab or an app in the background reads nothing and catches up when it returns. A read the server refuses (401 or 403, such as a signed-in user without a valid `userHash`) ends the slow reads for that page or app session, so a setup problem does not repeat every minute.
+- A conversation that first appears while the page is open now counts as news: it plays the chime and brings back a preview the visitor dismissed earlier (web).
+- Version reported in event batches: `0.20.0`.
+
+## 0.19.0
+
+- **A new question opens a new conversation (web, script tag and React Native):** what a visitor types into Home's "Ask a question" starts its own conversation instead of landing in a chat that is still running, and so do "Send us a message" after a help article and files dropped on Home. The field inside a chat keeps answering in that chat. Each conversation is its own in MRRocket's inbox, with its acknowledgement and Support rules.
+- **A list of conversations:** Home shows the two open ones with "All conversations" below them, and Messages lists them all with "New conversation" once there are two or more. A new answer shows on its conversation's row and opens that conversation from the launcher and the preview. New answers are remembered per conversation (`ckw_msgr_seen_chats` in localStorage); the older `ckw_msgr_seen` still counts for the chat it belongs to.
+- **API client:** `sendChat({ conversation })` takes an id or `"new"`, `chat(signal, conversation?)` reads one conversation, and `ChatThread.conversations` (type `ChatSummary`) lists them. A request that names none works as before, so older versions keep their one chat.
+- **React Native:** Home's field has its own words and starts a new conversation, the field inside a chat answers in that chat by name, and Home and Messages list the conversations as on the web. New answers count on their conversation, and the launcher and the banner open the one the answer is in. An app remembers what was read only while it runs, as before: after a restart nothing counts as new until the next answer.
+- Version reported in event batches: `0.19.0`.
+
 ## 0.18.0
 
 - **No grey box while the chat loads (web):** the Messages view shows the greeting and the field at once; the visitor's earlier messages take the greeting's place when the read comes back. Opening the panel again no longer cuts off a read on its way (a slow first read started over on every open), and a send drops an older read so it cannot bring the chat without the new message.

package/README.md

@@ -492,7 +492,7 @@ A running test needs a stable id on the server (the `ck_id` cookie with `consent
 
 ## 18. Messenger (0.9.0)
 
-A chat bubble like Featurebase's or Intercom's messenger, with three tabs: **Home** (greeting, the latest chat, help search, top articles), **Messages** (the chat with your team) and **Help** (your published help articles from Support › Help center, searchable, read in the panel). Every chat is a Support conversation (channel "Chat") in MRRocket's inbox: you answer there, or the Customer experience agent does (Support › Automation › AI answers). A new answer while the panel is closed plays a short sound, shows a count on the bubble and a preview card above it.
+A chat bubble like Featurebase's or Intercom's messenger, with three tabs: **Home** (greeting, "Ask a question", the open conversations, top articles), **Messages** (the chats with your team) and **Help** (your published help articles from Support › Help center, searchable, read in the panel). Every chat is a Support conversation (channel "Chat") in MRRocket's inbox: you answer there, or the Customer experience agent does (Support › Automation › AI answers). A new answer while the panel is closed plays a short sound, shows a count on the bubble and a preview card above it.
 
 ```tsx
 import { Messenger, useMessenger } from "@mrrocket/sdk/next";
@@ -512,6 +512,8 @@ The look and texts (color, light or dark, corners, Home's top, font, place, name
 
 Props: `title`, `greeting`, `launcher` (default true), `help` (the Help tab, default true; hidden while there is no published article), `sound` (default true), `preview` (default true), `askEmail` (default true), `position` ("bottom-right" default, "bottom-left", "bottom-center", "top-left", "top-center", "top-right", "middle-left", "middle-right"), `corners` ("round", "soft", "square"), `header` ("plain", "color"), `font` ("site", "system"), `label`, `theme`, `accent`. The panel is plain DOM, loaded with a dynamic import after the page rendered.
 
+Several conversations (0.19, web, script tag and React Native): what a visitor types into Home's "Ask a question" starts a new conversation, and the field inside a chat answers in that chat. Home shows the open conversations and Messages lists them all with "New conversation" once there are two or more; each is its own conversation in the inbox. A message to a closed chat starts a new one. If you build your own UI on `useApi()`, `sendChat({ body, conversation })` takes a conversation id or `"new"`, `chat(signal, id)` reads one, and `conversations` on the answer lists them; without `conversation` a message goes into the running chat as in earlier versions.
+
 Files (0.15): a paperclip in the message field attaches pictures (PNG, JPEG, WebP, GIF) and PDFs, pasting an image (Cmd/Ctrl+V) or dropping files onto the panel does too, and where the browser has `getDisplayMedia` (not on phones) the paperclip offers "Screenshot of this page": the tab is shared once (`preferCurrentTab`), the messenger hides for one frame, the stream stops. Each file uploads when picked (`POST /api/sdk/messages/attachments`, multipart `key`, `distinctId`, `file`; the server checks the bytes, never SVG, at most 10 MB) and answers a signed id; `sendChat({ body, attachments: [id, …] })` sends up to 4, and the body may then be empty. Sent files come back as `message.attachments` and are read with `api.attachmentUrl(id)` (the visitor's own chat only). Each message also sends `context: { viewport }`; the server adds browser and system from the user agent. In React Native the paperclip shows when `expo-image-picker` is installed (optional peer) and picks from the photo library; the app sends its system and screen size.
 
 Call `identify(user.id, { name, email })` and chats carry the person's name and email (they are not asked). While the panel is open it reads `GET /api/sdk/messages` every 4 seconds; while a visitor waits for an answer every 8 seconds for ten minutes, then every 30. Articles come from `GET /api/sdk/articles` as blocks, written with textContent, never HTML.
@@ -629,6 +631,27 @@ const hash = user ? await userHash(user.id) : undefined;
 - **Refused:** a hash that does not match is answered 401; with "Only signed users" on (Sign-in settings), so is a signed-in user's id without one. The SDK never throws for it: the request fails like any other and the console says once how to fix it. Turn "Only signed users" on after the app sends hashes.
 - `userHash()` runs on Node 18+ (Next.js provides WebCrypto there), the Edge runtime and Cloudflare Workers; it throws when there is no server key, so a missing setting shows on your server.
 
+## 23. Your own health signals
+
+A customer's health score (Retention › Churn) adds any part you report, with an event named `health.<part>`. Send it from your server or the SDK. Only customers who pay count.
+
+```ts
+// did it work: the share that worked over the last 14 days becomes the part
+await fetch("https://app.mrrocket.dev/api/v1/events", {
+    method: "POST",
+    headers: { "content-type": "application/json", authorization: `Bearer ${process.env.MRROCKET_API_KEY}` },
+    body: JSON.stringify({ email, event: "health.exports", properties: { ok: false, label: "Exports" } }),
+});
+
+// or a score of your own, 0 to 100: the average over the last 14 days
+track("health.nps", { score: 80, weight: 0.3 });
+```
+
+- `ok` (true or false) or `score` (0 to 100) says how it went. An event with neither is ignored.
+- `label` names the part in MRRocket; without one the name after `health.` is used.
+- `weight` (0 to 1, default 0.2) sets how much it counts next to usage, logins, billing and support (0.4, 0.2, 0.2, 0.2).
+- Two failed `ok` events at under 70 % put a signal on the customer. At most 8 parts per customer count, in the order of their names.
+
 ## Privacy and consent
 
 ```tsx

package/dist/api-client.d.ts

@@ -1,4 +1,5 @@
 export type PostStatus = "review" | "planned" | "progress" | "shipped";
+/** Read at the moment it is shown, so it follows the visitor's language. */
 export declare const STATUS_LABEL: Record<PostStatus, string>;
 export interface FeedbackBoardInfo {
     id: string;
@@ -59,6 +60,11 @@ export interface SurveyQuestion {
     description?: string;
     required: boolean;
     options?: string[];
+    /**
+     * 0.21.0: what each option says in the visitor's language, parallel to `options`. An answer is still recorded as the
+     * `options` value, so rules and numbers do not split by language.
+     */
+    labels?: string[];
     scale?: number;
     low?: string;
     high?: string;
@@ -175,6 +181,8 @@ export interface MessengerLook {
     /** A round chat button in the app (React Native) too. */
     appLauncher?: boolean;
     help: boolean;
+    /** The Updates tab with the published changelog (MRRocket from 0.22; older servers leave it out). */
+    updates?: boolean;
     sound: boolean;
     preview: boolean;
     askEmail: boolean;
@@ -198,16 +206,27 @@ export interface MessengerLook {
 /** The link behind "Powered by MRRocket". */
 export declare const BRAND_URL = "https://mrrocket.dev/?utm_source=messenger&utm_medium=powered-by";
 /** The line under "Send us a message" and in the chat's head. */
-export declare const replyLine: (t: MessengerLook["replyTime"]) => "We usually reply in a few minutes" | "We usually reply within a day" | "We usually reply in a few hours";
+export declare const replyLine: (time: MessengerLook["replyTime"]) => string;
 /** Black or white, whichever reads better on the accent (a light custom color gets dark text). */
 export declare const inkOn: (hex: string) => "#ffffff" | "#111214";
-/** The visitor's newest chat (open or closed) and its messages. */
+/** One of the visitor's conversations in their list (0.19). */
+export interface ChatSummary {
+    id: string;
+    status: "open" | "solved";
+    /** The visitor's first words. */
+    subject: string;
+    /** The newest message, its body cut to a preview. */
+    last: ChatMessage | null;
+}
+/** One chat (the one asked for, else the visitor's newest, open or closed) and its messages. */
 export interface ChatThread {
     conversation: {
         id: string;
         status: "open" | "solved";
     } | null;
     messages: ChatMessage[];
+    /** All the visitor's conversations, the latest activity first (0.19). */
+    conversations?: ChatSummary[];
     /** The visitor gave an email already: the messenger stops asking. */
     hasEmail: boolean;
 }
@@ -263,10 +282,15 @@ export declare const createApi: (c: Conn) => {
         completed: boolean;
         seconds: number;
     }) => Promise<unknown>;
-    chat: (signal?: AbortSignal) => Promise<ChatThread>;
-    /** A message; `attachments` are upload ids from `uploadChatFile` (then the body may be empty). */
+    /** One chat by id, else the visitor's newest; `conversations` lists them all. */
+    chat: (signal?: AbortSignal, conversation?: string) => Promise<ChatThread>;
+    /**
+     * A message; `attachments` are upload ids from `uploadChatFile` (then the body may be empty). `conversation` is
+     * the chat it answers, or "new" to start one; without it, the running chat or else a new one.
+     */
     sendChat: (m: {
         body: string;
+        conversation?: string;
         email?: string;
         url?: string;
         attachments?: string[];

package/dist/api-client.js

@@ -1,10 +1,19 @@
 // src/api-client.ts
 import { warnUnsigned } from "./identity.js";
+import { currentLocale, t } from "./i18n.js";
 var STATUS_LABEL = {
-  review: "Under review",
-  planned: "Planned",
-  progress: "In progress",
-  shipped: "Shipped"
+  get review() {
+    return t("Under review");
+  },
+  get planned() {
+    return t("Planned");
+  },
+  get progress() {
+    return t("In progress");
+  },
+  get shipped() {
+    return t("Shipped");
+  }
 };
 var CHAT_FILE_TYPES = ["image/png", "image/jpeg", "image/webp", "image/gif", "application/pdf"];
 var CHAT_FILE_MAX_BYTES = 10 * 1024 * 1024;
@@ -15,7 +24,7 @@ var CORNERS = {
   square: { panel: 6, bubble: 6, tail: 2, card: 4, field: 4 }
 };
 var BRAND_URL = "https://mrrocket.dev/?utm_source=messenger&utm_medium=powered-by";
-var replyLine = (t) => t === "minutes" ? "We usually reply in a few minutes" : t === "day" ? "We usually reply within a day" : "We usually reply in a few hours";
+var replyLine = (time) => time === "minutes" ? t("We usually reply in a few minutes") : time === "day" ? t("We usually reply within a day") : t("We usually reply in a few hours");
 var inkOn = (hex) => {
   const m = /^#([0-9a-f]{2})([0-9a-f]{2})([0-9a-f]{2})$/i.exec(hex);
   if (!m) return "#ffffff";
@@ -32,7 +41,11 @@ var ApiError = class extends Error {
     this.status = status;
   }
 };
-var qs = (params) => Object.entries(params).filter((e) => !!e[1]).map(([k, v]) => `${encodeURIComponent(k)}=${encodeURIComponent(v)}`).join("&");
+var qs = (params, lang = currentLocale()) => Object.entries({ ...params, lang }).filter((e) => !!e[1]).map(([k, v]) => `${encodeURIComponent(k)}=${encodeURIComponent(v)}`).join("&");
+var withLang = (url) => {
+  const q = qs({});
+  return q ? `${url}?${q}` : url;
+};
 var call = async (url, init, signal) => {
   let res;
   try {
@@ -44,7 +57,7 @@ var call = async (url, init, signal) => {
     });
   } catch (e) {
     if (e.name === "AbortError") throw e;
-    throw new ApiError("Could not reach the server. Check your connection and try again.", 0);
+    throw new ApiError(t("Could not reach the server. Check your connection and try again."), 0);
   }
   if (!res.ok) {
     warnUnsigned(res.status);
@@ -53,7 +66,7 @@ var call = async (url, init, signal) => {
       detail = (await res.json()).error ?? "";
     } catch {
     }
-    throw new ApiError(detail || (res.status === 429 ? "Too many requests. Try again in a minute." : "Something went wrong. Please try again."), res.status);
+    throw new ApiError(detail || (res.status === 429 ? t("Too many requests. Try again in a minute.") : t("Something went wrong. Please try again.")), res.status);
   }
   return await res.json();
 };
@@ -61,7 +74,7 @@ var createApi = (c) => {
   const base = `${c.host}/api/sdk`;
   const who = { key: c.apiKey, distinctId: c.distinctId, user: c.user, userHash: c.userHash };
   const me = { key: c.apiKey, distinctId: c.distinctId, userHash: c.userHash };
-  const post = (path, body, signal) => call(`${base}${path}`, { method: "POST", body: JSON.stringify({ ...who, ...body }) }, signal);
+  const post = (path, body, signal) => call(withLang(`${base}${path}`), { method: "POST", body: JSON.stringify({ ...who, ...body }) }, signal);
   return {
     list: (o, signal) => call(`${base}/feedback?${qs({ ...me, board: o.board, sort: o.sort, q: o.q })}`, void 0, signal),
     post: (id, signal) => call(`${base}/feedback/${encodeURIComponent(id)}?${qs(me)}`, void 0, signal),
@@ -74,8 +87,12 @@ var createApi = (c) => {
     survey: (url, signal) => call(`${base}/surveys?${qs({ ...me, url })}`, void 0, signal),
     seen: (id) => post(`/surveys/${encodeURIComponent(id)}/seen`, { user: void 0 }),
     respond: (id, r) => post(`/surveys/${encodeURIComponent(id)}/respond`, r),
-    chat: (signal) => call(`${base}/messages?${qs(me)}`, void 0, signal),
-    /** A message; `attachments` are upload ids from `uploadChatFile` (then the body may be empty). */
+    /** One chat by id, else the visitor's newest; `conversations` lists them all. */
+    chat: (signal, conversation) => call(`${base}/messages?${qs({ ...me, conversation })}`, void 0, signal),
+    /**
+     * A message; `attachments` are upload ids from `uploadChatFile` (then the body may be empty). `conversation` is
+     * the chat it answers, or "new" to start one; without it, the running chat or else a new one.
+     */
     sendChat: (m) => post("/messages", m),
     /** Uploads one picked file for the next message (pictures and PDFs, at most 10 MB); answers its upload id. */
     uploadChatFile: (file, signal) => {
@@ -85,10 +102,10 @@ var createApi = (c) => {
       if (c.userHash) form.append("userHash", c.userHash);
       if ("uri" in file) form.append("file", file);
       else form.append("file", file, file.name || "file");
-      return call(`${base}/messages/attachments`, { method: "POST", body: form }, signal);
+      return call(withLang(`${base}/messages/attachments`), { method: "POST", body: form }, signal);
     },
     /** Where a sent file of this visitor's chat is read (an image's src, a PDF's link). */
-    attachmentUrl: (id) => `${base}/messages/attachments/${encodeURIComponent(id)}?${qs(me)}`,
+    attachmentUrl: (id) => `${base}/messages/attachments/${encodeURIComponent(id)}?${qs(me, "")}`,
     articles: (q, signal) => call(`${base}/articles?${qs({ key: c.apiKey, q })}`, void 0, signal),
     article: (id, signal) => call(`${base}/articles/${encodeURIComponent(id)}?${qs(me)}`, void 0, signal),
     messengerLook: (signal) => call(`${base}/messenger?${qs({ key: c.apiKey })}`, void 0, signal),

package/dist/api-client.js.map

@@ -1 +1 @@
-{"version":3,"sources":["../src/api-client.ts"],"sourcesContent":["/**\n * The SDK's fetch client and the shapes it reads, without React, so the script tag's widgets (src/script) use it too.\n * `./api` re-exports all of it with the `useApi` hook.\n */\nimport { warnUnsigned } from \"./identity\";\n\nexport type PostStatus = \"review\" | \"planned\" | \"progress\" | \"shipped\";\n\nexport const STATUS_LABEL: Record<PostStatus, string> = {\n    review: \"Under review\",\n    planned: \"Planned\",\n    progress: \"In progress\",\n    shipped: \"Shipped\",\n};\n\nexport interface FeedbackBoardInfo {\n    id: string;\n    label: string;\n}\n\nexport interface FeedbackPost {\n    id: string;\n    title: string;\n    body: string;\n    board: string;\n    status: PostStatus;\n    votes: number;\n    comments: number;\n    voted: boolean;\n    createdAt: string;\n    /** \"Lena K.\", \"Anonymous\" or \"Team\". Missing from servers before SDK 0.6. */\n    author?: string;\n}\n\n/** The product's public face for the board's header. */\nexport interface FeedbackProduct {\n    name: string;\n    logo: string | null;\n    /** The domain's favicon, tried when `logo` does not load. Older servers leave it out. */\n    logoFallback?: string | null;\n}\n\nexport interface FeedbackList {\n    boards: FeedbackBoardInfo[];\n    posts: FeedbackPost[];\n    product?: FeedbackProduct;\n}\n\nexport interface FeedbackRoadmap {\n    /** `review` (Backlog) comes from servers of SDK 0.6 on. */\n    columns: { review?: FeedbackPost[]; planned: FeedbackPost[]; progress: FeedbackPost[]; shipped: FeedbackPost[] };\n}\n\nexport interface ChangelogEntry {\n    id: string;\n    title: string;\n    body: string;\n    publishedAt: string;\n}\n\nexport interface FeedbackComment {\n    id: string;\n    body: string;\n    author: string;\n    isTeam: boolean;\n    postedAt: string;\n}\n\nexport type SurveyQuestionKind = \"nps\" | \"rating\" | \"single\" | \"multi\" | \"text\";\n\nexport interface SurveyQuestion {\n    key: string;\n    kind: SurveyQuestionKind;\n    title: string;\n    description?: string;\n    required: boolean;\n    options?: string[];\n    scale?: number;\n    low?: string;\n    high?: string;\n    placeholder?: string;\n}\n\nexport interface SurveyDefinition {\n    id: string;\n    name: string;\n    type: string;\n    thanks: string;\n    questions: SurveyQuestion[];\n}\n\nexport type SurveyAnswer = number | string | string[];\n\n/** A file in the messenger's chat: a screenshot, a photo or a PDF the visitor sent (servers from SDK 0.15 on). */\nexport interface ChatFile {\n    /** From an upload: the signed id a message sends. In a message: the file's own id (`attachmentUrl` reads it). */\n    id: string;\n    name: string;\n    type: \"image/png\" | \"image/jpeg\" | \"image/webp\" | \"image/gif\" | \"application/pdf\";\n    /** Bytes. */\n    size: number;\n}\n\n/** What the messenger can send: pictures and PDFs, at most 10 MB each, 4 per message. */\nexport const CHAT_FILE_TYPES = [\"image/png\", \"image/jpeg\", \"image/webp\", \"image/gif\", \"application/pdf\"] as const;\nexport const CHAT_FILE_MAX_BYTES = 10 * 1024 * 1024;\nexport const CHAT_FILES_PER_MESSAGE = 4;\n\n/** A file to upload: a Blob or File on the web, the image picker's `{ uri, name, type }` in React Native. */\nexport type ChatUpload = Blob | { uri: string; name: string; type: string };\n\n/** The bug context a visitor message carries; the server fills browser and system from the user agent when left out. */\nexport interface ChatContext {\n    browser?: string;\n    os?: string;\n    /** \"1440×900\". */\n    viewport?: string;\n}\n\n/** One message of the messenger's chat. \"visitor\" is the person on the site; the rest come from the product's team. */\nexport interface ChatMessage {\n    id: string;\n    from: \"visitor\" | \"team\" | \"ai\" | \"auto\";\n    body: string;\n    at: string;\n    /** Help articles an answer drew on (servers from SDK 0.9 on). */\n    articles?: { id: string; title: string }[];\n    /** Files sent with it (servers from SDK 0.15 on). */\n    attachments?: ChatFile[];\n}\n\n/** A published help article in a list (the messenger's Help tab). */\nexport interface ArticleSummary {\n    id: string;\n    title: string;\n    collection: string;\n    excerpt: string;\n    updatedAt: string;\n}\n\n/** A run of text inside an article block. 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\"We usually reply in a few minutes\" : t === \"day\" ? \"We usually reply within a day\" : \"We usually reply in a few hours\";\n\n/** Black or white, whichever reads better on the accent (a light custom color gets dark text). */\nexport const inkOn = (hex: string) => {\n    const m = /^#([0-9a-f]{2})([0-9a-f]{2})([0-9a-f]{2})$/i.exec(hex);\n    if (!m) return \"#ffffff\";\n    const [r, g, b] = [m[1], m[2], m[3]].map((x) => {\n        const c = parseInt(x, 16) / 255;\n        return c <= 0.03928 ? c / 12.92 : ((c + 0.055) / 1.055) ** 2.4;\n    });\n    return 0.2126 * r + 0.7152 * g + 0.0722 * b > 0.45 ? \"#111214\" : \"#ffffff\";\n};\n\n/** The visitor's newest chat (open or closed) and its messages. */\nexport interface ChatThread {\n    conversation: { id: string; status: \"open\" | \"solved\" } | null;\n    messages: ChatMessage[];\n    /** The visitor gave an email already: the messenger stops asking. */\n    hasEmail: boolean;\n}\n\nexport class ApiError extends Error {\n    status: number;\n    constructor(message: string, status: number) {\n        super(message);\n        this.status = status;\n    }\n}\n\ninterface Conn {\n    host: string;\n    apiKey: string;\n    distinctId: string;\n    user?: { id?: string; [key: string]: unknown };\n    /**\n     * The identity hash of `distinctId` (0.16.0, see identity.ts), sent with every request that names the visitor: a\n     * JSON field next to `distinctId`, a query parameter, a form field. Leave it out for any other id.\n     */\n    userHash?: string;\n}\n\n// Not URLSearchParams: React Native's lacks `set` in older versions, and the apps use this client too.\nconst qs = (params: Record<string, string | undefined>) =>\n    Object.entries(params)\n        .filter((e): e is [string, string] => !!e[1])\n        .map(([k, v]) => `${encodeURIComponent(k)}=${encodeURIComponent(v)}`)\n        .join(\"&\");\n\nconst call = async <T>(url: string, init: RequestInit | undefined, signal?: AbortSignal): Promise<T> => {\n    let res: Response;\n    try {\n        res = await fetch(url, {\n            ...init,\n            signal,\n            // A form (a file upload) sets its own multipart type with the boundary.\n            headers: typeof init?.body === \"string\" ? { \"content-type\": \"application/json\" } : undefined,\n        });\n    } catch (e) {\n        if ((e as Error).name === \"AbortError\") throw e;\n        throw new ApiError(\"Could not reach the server. Check your connection and try again.\", 0);\n    }\n    if (!res.ok) {\n        // A missing or wrong identity hash: the console says once how to sign the user id.\n        warnUnsigned(res.status);\n        let detail = \"\";\n        try {\n            detail = ((await res.json()) as { error?: string }).error ?? \"\";\n        } catch {\n            // Not JSON; the status is enough.\n        }\n        throw new ApiError(detail || (res.status === 429 ? \"Too many requests. Try again in a minute.\" : \"Something went wrong. Please try again.\"), res.status);\n    }\n    return (await res.json()) as T;\n};\n\n/** The small fetch client behind the widgets. Every read takes an AbortSignal so unmounting cancels it. */\nexport const createApi = (c: Conn) => {\n    const base = `${c.host}/api/sdk`;\n    const who = { key: c.apiKey, distinctId: c.distinctId, user: c.user, userHash: c.userHash };\n    // Every query that names the visitor names its hash too.\n    const me = { key: c.apiKey, distinctId: c.distinctId, userHash: c.userHash };\n    const post = <T>(path: string, body: Record<string, unknown>, signal?: AbortSignal) =>\n        call<T>(`${base}${path}`, { method: \"POST\", body: JSON.stringify({ ...who, ...body }) }, signal);\n    return {\n        list: (o: { board?: string; sort?: \"top\" | \"new\"; q?: string }, signal?: AbortSignal) =>\n            call<FeedbackList>(`${base}/feedback?${qs({ ...me, board: o.board, sort: o.sort, q: o.q })}`, undefined, signal),\n        post: (id: string, signal?: AbortSignal) =>\n            call<FeedbackPost>(`${base}/feedback/${encodeURIComponent(id)}?${qs(me)}`, undefined, signal),\n        roadmap: (signal?: AbortSignal) => call<FeedbackRoadmap>(`${base}/feedback/roadmap?${qs(me)}`, undefined, signal),\n        changelog: (signal?: AbortSignal) => call<{ entries: ChangelogEntry[] }>(`${base}/feedback/changelog?${qs({ key: c.apiKey })}`, undefined, signal),\n        submit: (p: { title: string; body?: string; board: string }) => post<FeedbackPost>(\"/feedback\", p),\n        vote: (id: string) => post<{ voted: boolean; votes: number }>(`/feedback/${encodeURIComponent(id)}/vote`, {}),\n        comments: (id: string, signal?: AbortSignal) =>\n            call<{ comments: FeedbackComment[] }>(`${base}/feedback/${encodeURIComponent(id)}/comments?${qs({ key: c.apiKey })}`, undefined, signal),\n        comment: (id: string, body: string) => post<FeedbackComment>(`/feedback/${encodeURIComponent(id)}/comments`, { body }),\n        survey: (url: string, signal?: AbortSignal) =>\n            call<{ survey: SurveyDefinition | null }>(`${base}/surveys?${qs({ ...me, url })}`, undefined, signal),\n        seen: (id: string) => post<unknown>(`/surveys/${encodeURIComponent(id)}/seen`, { user: undefined }),\n        respond: (id: string, r: { answers: Record<string, SurveyAnswer>; completed: boolean; seconds: number }) =>\n            post<unknown>(`/surveys/${encodeURIComponent(id)}/respond`, r),\n        chat: (signal?: AbortSignal) => call<ChatThread>(`${base}/messages?${qs(me)}`, undefined, signal),\n        /** A message; `attachments` are upload ids from `uploadChatFile` (then the body may be empty). */\n        sendChat: (m: { body: string; email?: string; url?: string; attachments?: string[]; context?: ChatContext }) => post<ChatThread>(\"/messages\", m),\n        /** Uploads one picked file for the next message (pictures and PDFs, at most 10 MB); answers its upload id. */\n        uploadChatFile: (file: ChatUpload, signal?: AbortSignal) => {\n            const form = new FormData();\n            form.append(\"key\", c.apiKey);\n            form.append(\"distinctId\", c.distinctId);\n            if (c.userHash) form.append(\"userHash\", c.userHash);\n            if (\"uri\" in file) form.append(\"file\", file as unknown as Blob);\n            else form.append(\"file\", file, (file as Blob & { name?: string }).name || \"file\");\n            return call<ChatFile>(`${base}/messages/attachments`, { method: \"POST\", body: form }, signal);\n        },\n        /** Where a sent file of this visitor's chat is read (an image's src, a PDF's link). */\n        attachmentUrl: (id: string) => `${base}/messages/attachments/${encodeURIComponent(id)}?${qs(me)}`,\n        articles: (q?: string, signal?: AbortSignal) => call<{ articles: ArticleSummary[] }>(`${base}/articles?${qs({ key: c.apiKey, q })}`, undefined, signal),\n        article: (id: string, signal?: AbortSignal) =>\n            call<Article>(`${base}/articles/${encodeURIComponent(id)}?${qs(me)}`, undefined, signal),\n        messengerLook: (signal?: AbortSignal) => 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In a message: the file's own id (`attachmentUrl` reads it). */\n    id: string;\n    name: string;\n    type: \"image/png\" | \"image/jpeg\" | \"image/webp\" | \"image/gif\" | \"application/pdf\";\n    /** Bytes. */\n    size: number;\n}\n\n/** What the messenger can send: pictures and PDFs, at most 10 MB each, 4 per message. */\nexport const CHAT_FILE_TYPES = [\"image/png\", \"image/jpeg\", \"image/webp\", \"image/gif\", \"application/pdf\"] as const;\nexport const CHAT_FILE_MAX_BYTES = 10 * 1024 * 1024;\nexport const CHAT_FILES_PER_MESSAGE = 4;\n\n/** A file to upload: a Blob or File on the web, the image picker's `{ uri, name, type }` in React Native. */\nexport type ChatUpload = Blob | { uri: string; name: string; type: string };\n\n/** The bug context a visitor message carries; the server fills browser and system from the user agent when left out. */\nexport interface ChatContext {\n    browser?: string;\n    os?: string;\n    /** \"1440×900\". */\n    viewport?: string;\n}\n\n/** One message of the messenger's chat. \"visitor\" is the person on the site; the rest come from the product's team. */\nexport interface ChatMessage {\n    id: string;\n    from: \"visitor\" | \"team\" | \"ai\" | \"auto\";\n    body: string;\n    at: string;\n    /** Help articles an answer drew on (servers from SDK 0.9 on). */\n    articles?: { id: string; title: string }[];\n    /** Files sent with it (servers from SDK 0.15 on). */\n    attachments?: ChatFile[];\n}\n\n/** A published help article in a list (the messenger's Help tab). */\nexport interface ArticleSummary {\n    id: string;\n    title: string;\n    collection: string;\n    excerpt: string;\n    updatedAt: string;\n}\n\n/** A run of text inside an article block. 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t(\"We usually reply in a few minutes\") : time === \"day\" ? t(\"We usually reply within a day\") : t(\"We usually reply in a few hours\");\n\n/** Black or white, whichever reads better on the accent (a light custom color gets dark text). */\nexport const inkOn = (hex: string) => {\n    const m = /^#([0-9a-f]{2})([0-9a-f]{2})([0-9a-f]{2})$/i.exec(hex);\n    if (!m) return \"#ffffff\";\n    const [r, g, b] = [m[1], m[2], m[3]].map((x) => {\n        const c = parseInt(x, 16) / 255;\n        return c <= 0.03928 ? c / 12.92 : ((c + 0.055) / 1.055) ** 2.4;\n    });\n    return 0.2126 * r + 0.7152 * g + 0.0722 * b > 0.45 ? \"#111214\" : \"#ffffff\";\n};\n\n/** One of the visitor's conversations in their list (0.19). */\nexport interface ChatSummary {\n    id: string;\n    status: \"open\" | \"solved\";\n    /** The visitor's first words. */\n    subject: string;\n    /** The newest message, its body cut to a preview. */\n    last: ChatMessage | null;\n}\n\n/** One chat (the one asked for, else the visitor's newest, open or closed) and its messages. */\nexport interface ChatThread {\n    conversation: { id: string; status: \"open\" | \"solved\" } | null;\n    messages: ChatMessage[];\n    /** All the visitor's conversations, the latest activity first (0.19). */\n    conversations?: ChatSummary[];\n    /** The visitor gave an email already: the messenger stops asking. */\n    hasEmail: boolean;\n}\n\nexport class ApiError extends Error {\n    status: number;\n    constructor(message: string, status: number) {\n        super(message);\n        this.status = status;\n    }\n}\n\ninterface Conn {\n    host: string;\n    apiKey: string;\n    distinctId: string;\n    user?: { id?: string; [key: string]: unknown };\n    /**\n     * The identity hash of `distinctId` (0.16.0, see identity.ts), sent with every request that names the visitor: a\n     * JSON field next to `distinctId`, a query parameter, a form field. Leave it out for any other id.\n     */\n    userHash?: string;\n}\n\n// Not URLSearchParams: React Native's lacks `set` in older versions, and the apps use this client too.\n// `lang` goes along so the answer's words can be in the visitor's language; \"\" leaves it out.\nconst qs = (params: Record<string, string | undefined>, lang = currentLocale()) =>\n    Object.entries({ ...params, lang })\n        .filter((e): e is [string, string] => !!e[1])\n        .map(([k, v]) => `${encodeURIComponent(k)}=${encodeURIComponent(v)}`)\n        .join(\"&\");\n\n/** A POST's address: its body names the visitor, the query only the language of the words in its answer. */\nconst withLang = (url: string) => {\n    const q = qs({});\n    return q ? `${url}?${q}` : url;\n};\n\nconst call = async <T>(url: string, init: RequestInit | undefined, signal?: AbortSignal): Promise<T> => {\n    let res: Response;\n    try {\n        res = await fetch(url, {\n            ...init,\n            signal,\n            // A form (a file upload) sets its own multipart type with the boundary.\n            headers: typeof init?.body === \"string\" ? { \"content-type\": \"application/json\" } : undefined,\n        });\n    } catch (e) {\n        if ((e as Error).name === \"AbortError\") throw e;\n        throw new ApiError(t(\"Could not reach the server. Check your connection and try again.\"), 0);\n    }\n    if (!res.ok) {\n        // A missing or wrong identity hash: the console says once how to sign the user id.\n        warnUnsigned(res.status);\n        let detail = \"\";\n        try {\n            detail = ((await res.json()) as { error?: string }).error ?? \"\";\n        } catch {\n            // Not JSON; the status is enough.\n        }\n        throw new ApiError(detail || (res.status === 429 ? t(\"Too many requests. Try again in a minute.\") : t(\"Something went wrong. Please try again.\")), res.status);\n    }\n    return (await res.json()) as T;\n};\n\n/** The small fetch client behind the widgets. 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signal),\n        roadmap: (signal?: AbortSignal) => call<FeedbackRoadmap>(`${base}/feedback/roadmap?${qs(me)}`, undefined, signal),\n        changelog: (signal?: AbortSignal) => call<{ entries: ChangelogEntry[] }>(`${base}/feedback/changelog?${qs({ key: c.apiKey })}`, undefined, signal),\n        submit: (p: { title: string; body?: string; board: string }) => post<FeedbackPost>(\"/feedback\", p),\n        vote: (id: string) => post<{ voted: boolean; votes: number }>(`/feedback/${encodeURIComponent(id)}/vote`, {}),\n        comments: (id: string, signal?: AbortSignal) =>\n            call<{ comments: FeedbackComment[] }>(`${base}/feedback/${encodeURIComponent(id)}/comments?${qs({ key: c.apiKey })}`, undefined, signal),\n        comment: (id: string, body: string) => post<FeedbackComment>(`/feedback/${encodeURIComponent(id)}/comments`, { body }),\n        survey: (url: string, signal?: AbortSignal) =>\n            call<{ survey: SurveyDefinition | null }>(`${base}/surveys?${qs({ ...me, url })}`, undefined, signal),\n        seen: (id: string) => post<unknown>(`/surveys/${encodeURIComponent(id)}/seen`, { user: undefined }),\n        respond: (id: string, r: { answers: Record<string, SurveyAnswer>; completed: boolean; seconds: number }) =>\n            post<unknown>(`/surveys/${encodeURIComponent(id)}/respond`, r),\n        /** One chat by id, else the visitor's newest; `conversations` lists them all. */\n        chat: (signal?: AbortSignal, conversation?: string) => call<ChatThread>(`${base}/messages?${qs({ ...me, conversation })}`, undefined, signal),\n        /**\n         * A message; `attachments` are upload ids from `uploadChatFile` (then the body may be empty). `conversation` is\n         * the chat it answers, or \"new\" to start one; without it, the running chat or else a new one.\n         */\n        sendChat: (m: { body: string; conversation?: string; email?: string; url?: string; attachments?: string[]; context?: ChatContext }) => post<ChatThread>(\"/messages\", m),\n        /** Uploads one picked file for the next message (pictures and PDFs, at most 10 MB); answers its upload id. */\n        uploadChatFile: (file: ChatUpload, signal?: AbortSignal) => {\n            const form = new FormData();\n            form.append(\"key\", c.apiKey);\n            form.append(\"distinctId\", c.distinctId);\n            if (c.userHash) form.append(\"userHash\", c.userHash);\n            if (\"uri\" in file) form.append(\"file\", file as unknown as Blob);\n            else form.append(\"file\", file, (file as Blob & { name?: string }).name || \"file\");\n            return call<ChatFile>(withLang(`${base}/messages/attachments`), { method: \"POST\", body: form }, signal);\n        },\n        /** Where a sent file of this visitor's chat is read (an image's src, a PDF's link). */\n        attachmentUrl: (id: string) => `${base}/messages/attachments/${encodeURIComponent(id)}?${qs(me, \"\")}`,\n        articles: (q?: string, signal?: AbortSignal) => call<{ articles: ArticleSummary[] }>(`${base}/articles?${qs({ key: c.apiKey, q })}`, undefined, signal),\n        article: (id: string, signal?: AbortSignal) =>\n            call<Article>(`${base}/articles/${encodeURIComponent(id)}?${qs(me)}`, undefined, signal),\n        messengerLook: (signal?: AbortSignal) => call<MessengerLook>(`${base}/messenger?${qs({ key: c.apiKey })}`, undefined, signal),\n        rateArticle: (id: string, helpful: boolean) => post<{ counted: boolean }>(`/articles/${encodeURIComponent(id)}/rate`, { helpful }),\n    };\n};\n\nexport type Api = ReturnType<typeof 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package/dist/browser/mrrocket-flows.js

@@ -1,4 +1,4 @@
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 .ckf-root{--ckf-accent:#3f76ff;--ckf-accent-ink:#fff;--ckf-bg:#fff;--ckf-fg:#1c1d20;--ckf-muted:#5d6068;--ckf-soft:#f4f5f7;--ckf-line:#e4e5e8;--ckf-danger:#d92d20;--ckf-radius:14px;--ckf-font:inherit;--ckf-shadow:0 16px 40px -12px rgba(16,18,24,.28),0 0 0 1px rgba(16,18,24,.07)}
 .ckf-root[data-theme=dark]{--ckf-bg:#17181b;--ckf-fg:#f1f2f4;--ckf-muted:#a9acb3;--ckf-soft:#232428;--ckf-line:#2e2f35;--ckf-shadow:0 16px 40px -12px rgba(0,0,0,.6),0 0 0 1px rgba(255,255,255,.08)}
 @media (prefers-color-scheme:dark){.ckf-root[data-theme=auto]{--ckf-bg:#17181b;--ckf-fg:#f1f2f4;--ckf-muted:#a9acb3;--ckf-soft:#232428;--ckf-line:#2e2f35;--ckf-shadow:0 16px 40px -12px rgba(0,0,0,.6),0 0 0 1px rgba(255,255,255,.08)}}
@@ -25,6 +25,11 @@
 .ckf-radio{width:16px;height:16px;flex:none;border-radius:50%;border:1.5px solid var(--ckf-line);display:inline-flex;align-items:center;justify-content:center}
 .ckf-opt[aria-checked=true] .ckf-radio{border-color:var(--ckf-accent)}
 .ckf-opt[aria-checked=true] .ckf-radio::after{content:"";width:8px;height:8px;border-radius:50%;background:var(--ckf-accent)}
+.ckf-scale{display:flex;gap:4px}
+.ckf-num{flex:1;min-width:0;height:38px;padding:0;border:1px solid var(--ckf-line);border-radius:8px;background:var(--ckf-bg);cursor:pointer;font-weight:500}
+.ckf-num:hover{background:var(--ckf-soft)}
+.ckf-num[aria-checked=true]{border-color:var(--ckf-accent);background:var(--ckf-accent);color:var(--ckf-accent-ink)}
+.ckf-ends{display:flex;justify-content:space-between;gap:12px;margin-top:6px}
 .ckf-box{border-radius:10px;background:var(--ckf-soft);padding:12px;display:flex;align-items:baseline;gap:8px;flex-wrap:wrap}
 .ckf-big{font-size:22px;font-weight:650;font-variant-numeric:tabular-nums}
 .ckf-strike{color:var(--ckf-muted);text-decoration:line-through;font-variant-numeric:tabular-nums}
@@ -70,7 +75,7 @@
 .ckf-banner>span{flex:1;min-width:0;display:flex;flex-direction:column}
 .ckf-banner .ckf-btn{height:32px}
 .ckf-pw{max-width:420px;gap:14px}
-.ckf-root[data-still] :is(.ckf-scrim,.ckf-card){animation:none}
+.ckf-root[data-still] :is(.ckf-scrim,.ckf-card,.ckf-banner){animation:none}
 .ckf-li{display:flex;gap:10px;align-items:flex-start;margin:0}
 .ckf-li::before{content:"\u2713";flex:none;width:20px;height:20px;border-radius:50%;background:color-mix(in srgb,var(--ckf-accent) 14%,var(--ckf-bg));color:var(--ckf-accent);font-size:12px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}
 .ckf-quote{margin:0;padding:12px 14px;border-radius:12px;background:var(--ckf-soft)}
@@ -83,5 +88,5 @@
 .ckf-banner{animation-name:ckf-fade}
 @media (max-width:520px){.ckf-scrim{align-items:flex-end;padding:0}.ckf-scrim .ckf-card{max-width:none;border-radius:var(--ckf-radius) var(--ckf-radius) 0 0;max-height:92dvh}.ckf-float{right:12px;bottom:12px}}
 @media (prefers-reduced-motion:reduce){.ckf-root *{animation:none!important;transition:none!important}}
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