@mohasinac/appkit 2.7.53 → 2.7.55

package/dist/seed/support-tickets-seed-data.js

@@ -1,9 +1,16 @@
-/**
- * Support Tickets Seed Data — 6 tickets across all statuses and categories.
+/*
+ * WHY: Seeds support tickets for YGO marketplace — 8 tickets across all statuses.
+ * WHAT: open (2), in_progress (2), waiting_on_user (1), resolved (2), closed (1).
  *
- * Covers: open, in_progress, waiting_on_user, resolved, closed (2).
- * Users: mix of buyers (rahul-sharma, priya-patel, arjun-singh, meera-nair).
- * Employee assignee: user-simran-kaur (employee role).
+ * EXPORTS:
+ *   supportTicketsSeedData — Array of Partial<SupportTicketDocument> for seed runner
+ *
+ * @tag domain:support
+ * @tag layer:seed
+ * @tag pattern:none
+ * @tag access:server-only
+ * @tag consumers:seed/index.ts,seed/runner.ts,SeedPanel
+ * @tag sideEffects:none
  */
 import { SUPPORT_TICKET_FIELDS } from "../constants/field-names";
 function msg(id, authorId, authorRole, body, daysAgo) {
@@ -17,80 +24,80 @@ function daysBack(n) {
 export const supportTicketsSeedData = [
     // ── 1. Order issue — in progress ─────────────────────────────────────────
     {
-        id: "ticket-rahul-order-001",
-        userId: "user-rahul-sharma",
-        userEmail: "rahul.sharma@example.com",
-        userDisplayName: "Rahul Sharma",
+        id: "ticket-yugi-order-001",
+        userId: "user-yugi-muto",
+        userEmail: "yugi.muto@example.com",
+        userDisplayName: "Yugi Muto",
         category: "order_issue",
         subject: "Order delivered but item is missing from the box",
-        description: "I received order #order-rahul-001-pokemon-etb but the ETB box arrived empty — only the outer packaging was present. Please help.",
-        orderId: "order-rahul-001-pokemon-etb",
+        description: "I received order #order-1-20260515-abc123 but the Dark Magician LOB card was not inside — only the outer packaging and bubble wrap were present. Please help.",
+        orderId: "order-1-20260515-abc123",
         status: SUPPORT_TICKET_FIELDS.STATUS_VALUES.IN_PROGRESS,
         priority: SUPPORT_TICKET_FIELDS.PRIORITY_VALUES.HIGH,
-        assignedTo: "user-simran-kaur",
-        assignedToName: "Simran Kaur",
+        assignedTo: "user-admin-letitrip",
+        assignedToName: "LetItRip Admin",
         messages: [
-            msg("msg-rahul-001-u1", "user-rahul-sharma", "user", "I received my order but it was empty! The seal was broken on arrival.", 5),
-            msg("msg-rahul-001-s1", "user-simran-kaur", "support", "Hi Rahul, we're sorry to hear this. I've raised a claim with the courier. Could you please share a photo of the packaging?", 4),
-            msg("msg-rahul-001-u2", "user-rahul-sharma", "user", "Photos attached. The outer tape was clearly cut and resealed.", 3),
+            msg("msg-yugi-001-u1", "user-yugi-muto", "user", "I received my order but the card was missing! The seal was broken on arrival.", 5),
+            msg("msg-yugi-001-s1", "user-admin-letitrip", "support", "Hi Yugi, we're sorry to hear this. I've raised a claim with the courier. Could you please share a photo of the packaging?", 4),
+            msg("msg-yugi-001-u2", "user-yugi-muto", "user", "Photos attached. The outer tape was clearly cut and resealed.", 3),
         ],
         createdAt: daysBack(5),
         updatedAt: daysBack(3),
     },
     // ── 2. Open ticket — refund request ───────────────────────────────────────
     {
-        id: "ticket-priya-refund-001",
-        userId: "user-priya-patel",
-        userEmail: "priya.patel@example.com",
-        userDisplayName: "Priya Patel",
+        id: "ticket-yugi-refund-001",
+        userId: "user-yugi-muto",
+        userEmail: "yugi.muto@example.com",
+        userDisplayName: "Yugi Muto",
         category: "refund_request",
         subject: "Requesting refund for cancelled pre-order",
-        description: "I placed a pre-order for the Nendoroid Rem figure 3 months ago. The store has now closed. I would like a full refund of ₹2,499.",
+        description: "I placed a pre-order for the Konami 25th Anniversary Rarity Collection 3 months ago. The store has now closed. I would like a full refund of ₹3,999.",
         status: SUPPORT_TICKET_FIELDS.STATUS_VALUES.OPEN,
         priority: SUPPORT_TICKET_FIELDS.PRIORITY_VALUES.NORMAL,
         messages: [
-            msg("msg-priya-001-u1", "user-priya-patel", "user", "The store closed without shipping. I paid via Razorpay. Transaction ID: pay_test_abc123.", 2),
+            msg("msg-yugi-002-u1", "user-yugi-muto", "user", "The store closed without shipping. I paid via Razorpay. Transaction ID: pay_test_abc123.", 2),
         ],
         createdAt: daysBack(2),
         updatedAt: daysBack(2),
     },
     // ── 3. Waiting on user — account recovery ─────────────────────────────────
     {
-        id: "ticket-arjun-account-001",
-        userId: "user-arjun-singh",
-        userEmail: "arjun.singh@example.com",
-        userDisplayName: "Arjun Singh",
+        id: "ticket-kaiba-account-001",
+        userId: "user-seto-kaiba",
+        userEmail: "seto.kaiba@example.com",
+        userDisplayName: "Seto Kaiba",
         category: "account",
         subject: "Cannot log in — OTP not arriving on new phone number",
-        description: "I changed my phone number and now OTP for login is going to the old number. I cannot access my account.",
+        description: "I changed my phone number and now OTP for login is going to the old number. I cannot access my seller dashboard.",
         status: SUPPORT_TICKET_FIELDS.STATUS_VALUES.WAITING_ON_USER,
         priority: SUPPORT_TICKET_FIELDS.PRIORITY_VALUES.NORMAL,
-        assignedTo: "user-simran-kaur",
-        assignedToName: "Simran Kaur",
+        assignedTo: "user-admin-letitrip",
+        assignedToName: "LetItRip Admin",
         messages: [
-            msg("msg-arjun-001-u1", "user-arjun-singh", "user", "I'm locked out. My old number is no longer active.", 7),
-            msg("msg-arjun-001-s1", "user-simran-kaur", "support", "Hi Arjun, to verify ownership we need your registered email and last 4 digits of the payment card used on this account. Please reply here.", 6),
+            msg("msg-kaiba-001-u1", "user-seto-kaiba", "user", "I'm locked out. My old number is no longer active.", 7),
+            msg("msg-kaiba-001-s1", "user-admin-letitrip", "support", "Hi Kaiba, to verify ownership we need your registered email and last 4 digits of the payment card used on this account. Please reply here.", 6),
         ],
         createdAt: daysBack(7),
         updatedAt: daysBack(6),
     },
     // ── 4. Resolved — listing dispute ─────────────────────────────────────────
     {
-        id: "ticket-meera-dispute-001",
-        userId: "user-meera-nair",
-        userEmail: "meera.nair@example.com",
-        userDisplayName: "Meera Nair",
+        id: "ticket-yugi-dispute-001",
+        userId: "user-yugi-muto",
+        userEmail: "yugi.muto@example.com",
+        userDisplayName: "Yugi Muto",
         category: "listing_dispute",
-        subject: "Product description says mint condition but item is heavily played",
-        description: "The Beyblade BX-01 I received is scratched and worn. The listing said mint/unused. I want to return it.",
+        subject: "Product description says near mint but card is heavily played",
+        description: "The Mirror Force MRD 1st Edition I received is scratched and has edge wear. The listing said near mint. I want to return it.",
         status: SUPPORT_TICKET_FIELDS.STATUS_VALUES.RESOLVED,
         priority: SUPPORT_TICKET_FIELDS.PRIORITY_VALUES.NORMAL,
-        assignedTo: "user-simran-kaur",
-        assignedToName: "Simran Kaur",
+        assignedTo: "user-admin-letitrip",
+        assignedToName: "LetItRip Admin",
         messages: [
-            msg("msg-meera-001-u1", "user-meera-nair", "user", "The item is clearly not mint. Here are photos showing the scratches.", 12),
-            msg("msg-meera-001-s1", "user-simran-kaur", "support", "Thank you for the photos Meera. We've contacted the seller and initiated a return + full refund.", 11),
-            msg("msg-meera-001-s2", "user-simran-kaur", "support", "Refund of ₹1,200 has been processed back to your original payment method. This ticket is now resolved.", 8),
+            msg("msg-yugi-003-u1", "user-yugi-muto", "user", "The card is clearly not near mint. Here are photos showing the scratches and whitening.", 12),
+            msg("msg-yugi-003-s1", "user-admin-letitrip", "support", "Thank you for the photos Yugi. We've contacted the seller and initiated a return + full refund.", 11),
+            msg("msg-yugi-003-s2", "user-admin-letitrip", "support", "Refund of ₹15,000 has been processed back to your original payment method. This ticket is now resolved.", 8),
         ],
         resolvedAt: daysBack(8),
         createdAt: daysBack(12),
@@ -98,19 +105,19 @@ export const supportTicketsSeedData = [
     },
     // ── 5. Closed — auction dispute (terminal) ────────────────────────────────
     {
-        id: "ticket-rahul-auction-001",
-        userId: "user-rahul-sharma",
-        userEmail: "rahul.sharma@example.com",
-        userDisplayName: "Rahul Sharma",
+        id: "ticket-yugi-auction-001",
+        userId: "user-yugi-muto",
+        userEmail: "yugi.muto@example.com",
+        userDisplayName: "Yugi Muto",
         category: "auction_dispute",
-        subject: "Winning bid was removed from auction",
-        description: "I won the PSA 9 Charizard auction but my winning bid was removed without explanation.",
+        subject: "Winning bid was removed from Blue-Eyes auction",
+        description: "I won the Blue-Eyes White Dragon LOB 1st Ed PSA 10 auction but my winning bid was removed without explanation.",
         status: SUPPORT_TICKET_FIELDS.STATUS_VALUES.CLOSED,
         priority: SUPPORT_TICKET_FIELDS.PRIORITY_VALUES.LOW,
         messages: [
-            msg("msg-rahul-002-u1", "user-rahul-sharma", "user", "My winning bid was cancelled. I have a screenshot.", 20),
-            msg("msg-rahul-002-s1", "user-simran-kaur", "support", "Hi Rahul, after reviewing the auction logs we found a duplicate bid was submitted. The correct winning bid remains active. No action needed.", 18),
-            msg("msg-rahul-002-u2", "user-rahul-sharma", "user", "Understood, thanks for clarifying.", 17),
+            msg("msg-yugi-004-u1", "user-yugi-muto", "user", "My winning bid was cancelled. I have a screenshot.", 20),
+            msg("msg-yugi-004-s1", "user-admin-letitrip", "support", "Hi Yugi, after reviewing the auction logs we found a duplicate bid was submitted. The correct winning bid remains active. No action needed.", 18),
+            msg("msg-yugi-004-u2", "user-yugi-muto", "user", "Understood, thanks for clarifying.", 17),
         ],
         closedAt: daysBack(17),
         createdAt: daysBack(20),
@@ -118,60 +125,60 @@ export const supportTicketsSeedData = [
     },
     // ── 6. Open — general inquiry ─────────────────────────────────────────────
     {
-        id: "ticket-kavya-general-001",
-        userId: "user-kavya-iyer",
-        userEmail: "kavya.iyer@example.com",
-        userDisplayName: "Kavya Iyer",
+        id: "ticket-kaiba-general-001",
+        userId: "user-seto-kaiba",
+        userEmail: "seto.kaiba@example.com",
+        userDisplayName: "Seto Kaiba",
         category: "general",
-        subject: "How do I become a verified seller?",
-        description: "I would like to start selling Pokémon cards on LetItRip. What are the steps to get verified and open a store?",
+        subject: "How do I list graded slabs with PSA verification?",
+        description: "I want to list my PSA 10 Blue-Eyes White Dragon with the PSA cert number visible and verified. What are the steps?",
         status: SUPPORT_TICKET_FIELDS.STATUS_VALUES.OPEN,
         priority: SUPPORT_TICKET_FIELDS.PRIORITY_VALUES.LOW,
         messages: [
-            msg("msg-kavya-001-u1", "user-kavya-iyer", "user", "I've read the FAQ but couldn't find the exact verification requirements.", 1),
+            msg("msg-kaiba-002-u1", "user-seto-kaiba", "user", "I've read the FAQ but couldn't find the exact grading verification requirements for PSA slabs.", 1),
         ],
         createdAt: daysBack(1),
         updatedAt: daysBack(1),
     },
     // ── 7. Resolved — escalated fraud report (admin handled) ──────────────────
     {
-        id: "ticket-meera-fraud-002",
-        userId: "user-meera-nair",
-        userEmail: "meera.nair@example.com",
-        userDisplayName: "Meera Nair",
+        id: "ticket-yugi-fraud-001",
+        userId: "user-yugi-muto",
+        userEmail: "yugi.muto@example.com",
+        userDisplayName: "Yugi Muto",
         category: "scam_report",
         subject: "Seller sent empty box and is now unreachable",
-        description: "I paid Rs 8,499 for a S.H.Figuarts Broly via Razorpay. The seller (store-beyblade-arena) has not responded in 7 days and the tracking shows the box was 200g — way too light for the figure.",
+        description: "I paid ₹8,499 for a Dark Magician Girl IOC 1st Edition via Razorpay. The seller from Kaiba Corp has not responded in 7 days and the tracking shows the box was 200g — way too light for a graded slab.",
         status: SUPPORT_TICKET_FIELDS.STATUS_VALUES.RESOLVED,
         priority: SUPPORT_TICKET_FIELDS.PRIORITY_VALUES.HIGH,
         assignedTo: "user-admin-letitrip",
         assignedToName: "LetItRip Admin",
         messages: [
-            msg("msg-meera-002-u1", "user-meera-nair", "user", "I have the weight receipt from Delhivery. 200g is impossible for this figure. The seller is not replying on messages or phone.", 10),
-            msg("msg-meera-002-s1", "user-simran-kaur", "support", "Hi Meera, I have escalated this to our admin team for review as it qualifies as a potential fraud case. You will hear back within 24 hours.", 9),
-            msg("msg-meera-002-a1", "user-admin-letitrip", "support", "Hi Meera, this is the LetItRip admin. I have reviewed the shipment weight log and the seller communication history. We are initiating a full refund of Rs 8,499 under our buyer protection policy. The seller account has been suspended pending investigation.", 8),
-            msg("msg-meera-002-u2", "user-meera-nair", "user", "Thank you so much. I really appreciate the quick escalation.", 7),
+            msg("msg-yugi-005-u1", "user-yugi-muto", "user", "I have the weight receipt from Delhivery. 200g is impossible for a graded slab. The seller is not replying on messages or phone.", 10),
+            msg("msg-yugi-005-s1", "user-admin-letitrip", "support", "Hi Yugi, I have escalated this to our admin team for review as it qualifies as a potential fraud case. You will hear back within 24 hours.", 9),
+            msg("msg-yugi-005-a1", "user-admin-letitrip", "support", "Hi Yugi, this is the LetItRip admin. I have reviewed the shipment weight log and the seller communication history. We are initiating a full refund of ₹8,499 under our buyer protection policy. The seller account has been suspended pending investigation.", 8),
+            msg("msg-yugi-005-u2", "user-yugi-muto", "user", "Thank you so much. I really appreciate the quick escalation.", 7),
         ],
         resolvedAt: daysBack(7),
         createdAt: daysBack(10),
         updatedAt: daysBack(7),
     },
-    // ── 8. In-progress — seller account ban appeal (admin handling) ────────────
+    // ── 8. In-progress — seller store suspension appeal (admin handling) ──────
     {
-        id: "ticket-rohit-ban-appeal-001",
-        userId: "user-rohit-joshi",
-        userEmail: "rohit.joshi@example.com",
-        userDisplayName: "Rohit Joshi",
+        id: "ticket-kaiba-ban-appeal-001",
+        userId: "user-seto-kaiba",
+        userEmail: "seto.kaiba@example.com",
+        userDisplayName: "Seto Kaiba",
         category: "account",
         subject: "My store was suspended — I believe it was a mistake",
-        description: "My store Beyblade Arena was suspended 2 days ago. I received no email explanation. I have 100% positive reviews and have never violated any policy. Please review.",
+        description: "My store Kaiba Corp Card Vault was suspended 2 days ago. I received no email explanation. I have 100% positive reviews and have never violated any policy. Please review.",
         status: SUPPORT_TICKET_FIELDS.STATUS_VALUES.IN_PROGRESS,
         priority: SUPPORT_TICKET_FIELDS.PRIORITY_VALUES.HIGH,
         assignedTo: "user-admin-letitrip",
         assignedToName: "LetItRip Admin",
         messages: [
-            msg("msg-rohit-001-u1", "user-rohit-joshi", "user", "I run a legitimate business. I have 47 verified reviews and never had a single complaint. Please explain the suspension.", 2),
-            msg("msg-rohit-001-a1", "user-admin-letitrip", "support", "Hi Rohit, your store was suspended as part of an automatic fraud flag triggered by a buyer report. I am manually reviewing your transaction history and the specific report. Please share your business GST number and a copy of your most recent bank statement showing the Razorpay settlements for verification.", 1),
+            msg("msg-kaiba-003-u1", "user-seto-kaiba", "user", "I run a legitimate business. I have verified reviews and never had a single complaint. Please explain the suspension.", 2),
+            msg("msg-kaiba-003-a1", "user-admin-letitrip", "support", "Hi Kaiba, your store was suspended as part of an automatic fraud flag triggered by a buyer report. I am manually reviewing your transaction history and the specific report. Please share your business GST number and a copy of your most recent bank statement showing the Razorpay settlements for verification.", 1),
         ],
         createdAt: daysBack(2),
         updatedAt: daysBack(1),

package/dist/seed/users-seed-data.d.ts

@@ -1,7 +1,2 @@
-/**
- * Users Seed Data — Collectibles Marketplace
- * 9 users: 1 admin, 4 sellers (one per collectibles vertical), 4 buyers.
- * id === uid === slug convention. Indian market locale.
- */
 import type { UserDocument } from "../features/auth/schemas";
 export declare const usersSeedData: Partial<UserDocument>[];