@mohasinac/appkit 2.6.8 → 2.7.0

package/dist/seed/index.js

@@ -59,6 +59,7 @@ export { conversationsSeedData } from "./conversations-seed-data";
 export { groupedListingsSeedData } from "./grouped-listings-seed-data";
 // SB-UNI-V — bundlesSeedData merged into categoriesSeedData with categoryType:"bundle".
 export { scammersSeedData } from "./scammers-seed-data";
+export { supportTicketsSeedData } from "./support-tickets-seed-data";
 export { productFeaturesSeedData } from "./product-features-seed-data";
 export { SEED_MANIFEST } from "./manifest";
 export { mergeFirestoreIndices, generateMergedFirestoreIndexFile, } from "./firestore-indexes";

package/dist/seed/manifest.js

@@ -37,6 +37,7 @@ import { conversationsSeedData } from "./conversations-seed-data";
 import { groupedListingsSeedData } from "./grouped-listings-seed-data";
 // SB-UNI-V — bundlesSeedData absorbed into categoriesSeedData.
 import { scammersSeedData } from "./scammers-seed-data";
+import { supportTicketsSeedData } from "./support-tickets-seed-data";
 import { productFeaturesSeedData } from "./product-features-seed-data";
 function asArr(items) {
     return items ?? [];
@@ -158,6 +159,10 @@ export const SEED_MANIFEST = {
         ...s,
         name: s.displayNames?.[0] ?? s.id,
     }))),
+    supportTickets: pick(asArr(supportTicketsSeedData).map((t) => ({
+        ...t,
+        name: t.subject ?? t.id,
+    }))),
     productFeatures: pick(asArr(productFeaturesSeedData).map((f) => ({
         ...f,
         name: f.label ?? f.id,

package/dist/seed/support-tickets-seed-data.d.ts

@@ -0,0 +1,9 @@
+/**
+ * Support Tickets Seed Data — 6 tickets across all statuses and categories.
+ *
+ * Covers: open, in_progress, waiting_on_user, resolved, closed (2).
+ * Users: mix of buyers (rahul-sharma, priya-patel, arjun-singh, meera-nair).
+ * Employee assignee: user-simran-kaur (employee role).
+ */
+import type { SupportTicketDocument } from "../features/support/schemas/firestore";
+export declare const supportTicketsSeedData: Partial<SupportTicketDocument>[];

package/dist/seed/support-tickets-seed-data.js

@@ -0,0 +1,135 @@
+/**
+ * Support Tickets Seed Data — 6 tickets across all statuses and categories.
+ *
+ * Covers: open, in_progress, waiting_on_user, resolved, closed (2).
+ * Users: mix of buyers (rahul-sharma, priya-patel, arjun-singh, meera-nair).
+ * Employee assignee: user-simran-kaur (employee role).
+ */
+function msg(id, authorId, authorRole, body, daysAgo) {
+    const createdAt = new Date(Date.now() - daysAgo * 24 * 60 * 60 * 1000);
+    return { id, authorId, authorRole, body, createdAt };
+}
+const BASE = Date.now();
+function daysBack(n) {
+    return new Date(BASE - n * 24 * 60 * 60 * 1000);
+}
+export const supportTicketsSeedData = [
+    // ── 1. Order issue — in progress ─────────────────────────────────────────
+    {
+        id: "ticket-rahul-order-001",
+        userId: "user-rahul-sharma",
+        userEmail: "rahul.sharma@example.com",
+        userDisplayName: "Rahul Sharma",
+        category: "order_issue",
+        subject: "Order delivered but item is missing from the box",
+        description: "I received order #order-rahul-001-pokemon-etb but the ETB box arrived empty — only the outer packaging was present. Please help.",
+        orderId: "order-rahul-001-pokemon-etb",
+        status: "in_progress",
+        priority: "high",
+        assignedTo: "user-simran-kaur",
+        assignedToName: "Simran Kaur",
+        messages: [
+            msg("msg-rahul-001-u1", "user-rahul-sharma", "user", "I received my order but it was empty! The seal was broken on arrival.", 5),
+            msg("msg-rahul-001-s1", "user-simran-kaur", "support", "Hi Rahul, we're sorry to hear this. I've raised a claim with the courier. Could you please share a photo of the packaging?", 4),
+            msg("msg-rahul-001-u2", "user-rahul-sharma", "user", "Photos attached. The outer tape was clearly cut and resealed.", 3),
+        ],
+        createdAt: daysBack(5),
+        updatedAt: daysBack(3),
+    },
+    // ── 2. Open ticket — refund request ───────────────────────────────────────
+    {
+        id: "ticket-priya-refund-001",
+        userId: "user-priya-patel",
+        userEmail: "priya.patel@example.com",
+        userDisplayName: "Priya Patel",
+        category: "refund_request",
+        subject: "Requesting refund for cancelled pre-order",
+        description: "I placed a pre-order for the Nendoroid Rem figure 3 months ago. The store has now closed. I would like a full refund of ₹2,499.",
+        status: "open",
+        priority: "normal",
+        messages: [
+            msg("msg-priya-001-u1", "user-priya-patel", "user", "The store closed without shipping. I paid via Razorpay. Transaction ID: pay_test_abc123.", 2),
+        ],
+        createdAt: daysBack(2),
+        updatedAt: daysBack(2),
+    },
+    // ── 3. Waiting on user — account recovery ─────────────────────────────────
+    {
+        id: "ticket-arjun-account-001",
+        userId: "user-arjun-singh",
+        userEmail: "arjun.singh@example.com",
+        userDisplayName: "Arjun Singh",
+        category: "account",
+        subject: "Cannot log in — OTP not arriving on new phone number",
+        description: "I changed my phone number and now OTP for login is going to the old number. I cannot access my account.",
+        status: "waiting_on_user",
+        priority: "normal",
+        assignedTo: "user-simran-kaur",
+        assignedToName: "Simran Kaur",
+        messages: [
+            msg("msg-arjun-001-u1", "user-arjun-singh", "user", "I'm locked out. My old number is no longer active.", 7),
+            msg("msg-arjun-001-s1", "user-simran-kaur", "support", "Hi Arjun, to verify ownership we need your registered email and last 4 digits of the payment card used on this account. Please reply here.", 6),
+        ],
+        createdAt: daysBack(7),
+        updatedAt: daysBack(6),
+    },
+    // ── 4. Resolved — listing dispute ─────────────────────────────────────────
+    {
+        id: "ticket-meera-dispute-001",
+        userId: "user-meera-nair",
+        userEmail: "meera.nair@example.com",
+        userDisplayName: "Meera Nair",
+        category: "listing_dispute",
+        subject: "Product description says mint condition but item is heavily played",
+        description: "The Beyblade BX-01 I received is scratched and worn. The listing said mint/unused. I want to return it.",
+        status: "resolved",
+        priority: "normal",
+        assignedTo: "user-simran-kaur",
+        assignedToName: "Simran Kaur",
+        messages: [
+            msg("msg-meera-001-u1", "user-meera-nair", "user", "The item is clearly not mint. Here are photos showing the scratches.", 12),
+            msg("msg-meera-001-s1", "user-simran-kaur", "support", "Thank you for the photos Meera. We've contacted the seller and initiated a return + full refund.", 11),
+            msg("msg-meera-001-s2", "user-simran-kaur", "support", "Refund of ₹1,200 has been processed back to your original payment method. This ticket is now resolved.", 8),
+        ],
+        resolvedAt: daysBack(8),
+        createdAt: daysBack(12),
+        updatedAt: daysBack(8),
+    },
+    // ── 5. Closed — auction dispute (terminal) ────────────────────────────────
+    {
+        id: "ticket-rahul-auction-001",
+        userId: "user-rahul-sharma",
+        userEmail: "rahul.sharma@example.com",
+        userDisplayName: "Rahul Sharma",
+        category: "auction_dispute",
+        subject: "Winning bid was removed from auction",
+        description: "I won the PSA 9 Charizard auction but my winning bid was removed without explanation.",
+        status: "closed",
+        priority: "low",
+        messages: [
+            msg("msg-rahul-002-u1", "user-rahul-sharma", "user", "My winning bid was cancelled. I have a screenshot.", 20),
+            msg("msg-rahul-002-s1", "user-simran-kaur", "support", "Hi Rahul, after reviewing the auction logs we found a duplicate bid was submitted. The correct winning bid remains active. No action needed.", 18),
+            msg("msg-rahul-002-u2", "user-rahul-sharma", "user", "Understood, thanks for clarifying.", 17),
+        ],
+        closedAt: daysBack(17),
+        createdAt: daysBack(20),
+        updatedAt: daysBack(17),
+    },
+    // ── 6. Open — general inquiry ─────────────────────────────────────────────
+    {
+        id: "ticket-kavya-general-001",
+        userId: "user-kavya-iyer",
+        userEmail: "kavya.iyer@example.com",
+        userDisplayName: "Kavya Iyer",
+        category: "general",
+        subject: "How do I become a verified seller?",
+        description: "I would like to start selling Pokémon cards on LetItRip. What are the steps to get verified and open a store?",
+        status: "open",
+        priority: "low",
+        messages: [
+            msg("msg-kavya-001-u1", "user-kavya-iyer", "user", "I've read the FAQ but couldn't find the exact verification requirements.", 1),
+        ],
+        createdAt: daysBack(1),
+        updatedAt: daysBack(1),
+    },
+];