@mohasinac/appkit 2.6.6 → 2.6.8

package/dist/seed/faq-seed-data.js

@@ -1347,4 +1347,307 @@ export const faqSeedData = [
         createdAt: daysAgo(2),
         updatedAt: daysAgo(2),
     },
+    // ══════════════════════════════════════════════════════════════════════════
+    // SCAM AWARENESS (12 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
+    {
+        id: "faq-how-to-spot-fake-seller",
+        question: "How do I spot a fake or scam seller on LetItRip?",
+        answer: html(`<p>Verified LetItRip sellers have a green <strong>Verified</strong> badge on their store page. Before buying, check for:</p><ul><li><strong>No badge or pending badge</strong> — the seller has not completed verification.</li><li><strong>Zero reviews or suspiciously perfect ratings</strong> — be cautious if every review is 5-star and very recent.</li><li><strong>Prices too good to be true</strong> — PSA 10 Charizard Base Set does not sell for ₹1,000.</li><li><strong>Urgency tactics</strong> — "Only 1 left, buy in 5 minutes or it's gone" is a classic pressure technique.</li><li><strong>Requests to pay outside LetItRip</strong> — any seller asking for UPI/bank transfer outside the platform is violating our Terms and likely attempting fraud.</li></ul><p>When in doubt, message the seller through LetItRip's secure messaging, check their store history, and read recent reviews carefully.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: true,
+        order: 1,
+        priority: 10,
+        tags: ["scam", "fake seller", "verification", "trust"],
+        relatedFAQs: ["faq-off-platform-payment-scam", "faq-counterfeit-collectible"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3200, 290),
+        seo: {
+            slug: "faq-how-to-spot-fake-seller",
+            metaTitle: "How to spot a fake seller on LetItRip",
+            metaDescription: "Signs of a scam seller: no verification badge, suspiciously perfect reviews, prices too low, off-platform payment requests.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(30),
+        updatedAt: daysAgo(5),
+    },
+    {
+        id: "faq-off-platform-payment-scam",
+        question: "A seller asked me to pay via UPI or bank transfer outside LetItRip — is that safe?",
+        answer: html(`<p><strong>No. Never pay outside LetItRip.</strong> This is the most common scam on collectibles platforms.</p><p>When you pay through LetItRip, Razorpay holds your money in escrow and only releases it to the seller after you confirm delivery (or after 5 days without a dispute). You are protected.</p><p>If you pay via UPI, NEFT, or any method outside the platform:</p><ul><li>LetItRip has <strong>no visibility</strong> into the transaction.</li><li>We <strong>cannot refund</strong> or mediate — we are not party to that transaction.</li><li>You have no buyer protection.</li></ul><p><strong>What to do:</strong> Report the seller immediately via the "Report seller" button on their store page, or email us at trust@letitrip.in. We will investigate and suspend the seller if confirmed.</p><p>Asking buyers to pay off-platform is an <strong>immediate permanent ban</strong> on LetItRip.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: true,
+        order: 2,
+        priority: 10,
+        tags: ["scam", "UPI", "off-platform", "payment", "fraud"],
+        relatedFAQs: ["faq-how-to-spot-fake-seller", "faq-how-to-report-scam"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(5100, 480),
+        seo: {
+            slug: "faq-off-platform-payment-scam",
+            metaTitle: "Off-platform UPI payment scam — LetItRip",
+            metaDescription: "Never pay via UPI or bank transfer outside LetItRip. Escrow only protects on-platform payments.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(30),
+        updatedAt: daysAgo(5),
+    },
+    {
+        id: "faq-counterfeit-collectible",
+        question: "What if I receive a counterfeit or fake collectible?",
+        answer: html(`<p>LetItRip has a strict <strong>zero-tolerance counterfeit policy</strong>. If you suspect your item is fake:</p><ol><li><strong>Do not confirm delivery</strong> — you have 5 days after the carrier marks delivered to dispute.</li><li>Open a dispute via the Order Detail page: "I have a problem with this order" → "Item is fake or counterfeit".</li><li>Upload clear photos of the item, packaging, and any authentication details (holograms, print quality, card stock, etc.).</li><li>Our Trust team will review within 48 hours.</li></ol><p><strong>If confirmed counterfeit:</strong></p><ul><li>You receive a <strong>full refund</strong> including shipping.</li><li>The seller's listing is taken down immediately.</li><li>The seller's account is flagged for review — repeated violations result in permanent ban.</li></ul><p>For PSA/BGS/CGC graded slabs: we verify the slab cert number against the respective grading company's public database before closing the dispute in your favor.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 3,
+        priority: 9,
+        tags: ["counterfeit", "fake", "refund", "dispute", "graded"],
+        relatedFAQs: ["faq-how-to-spot-fake-seller", "faq-how-to-report-scam"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2800, 260),
+        seo: {
+            slug: "faq-counterfeit-collectible",
+            metaTitle: "Received a counterfeit collectible? — LetItRip",
+            metaDescription: "Open a dispute within 5 days, upload photos. Confirmed fakes get a full refund and seller is banned.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(28),
+        updatedAt: daysAgo(4),
+    },
+    {
+        id: "faq-how-to-report-scam",
+        question: "How do I report a scammer or suspicious account on LetItRip?",
+        answer: html(`<p>You can report a suspicious account through any of these channels:</p><ul><li><strong>Store page</strong> — click the three-dot menu (⋮) on any store page → "Report this store".</li><li><strong>Order dispute</strong> — if you already placed an order, use the dispute flow in Order Details.</li><li><strong>Scam Registry</strong> — visit <a href="/scams/report">/scams/report</a> to submit a detailed scam report including phone numbers, UPI IDs, and a description of what happened. This helps warn other buyers.</li><li><strong>Email</strong> — trust@letitrip.in for urgent cases.</li></ul><p>When reporting, include:</p><ul><li>The seller's LetItRip store name or URL</li><li>Any phone numbers, UPI IDs, or social media handles used in the scam</li><li>Screenshots of conversations (especially off-platform payment requests)</li><li>Order ID if a transaction was involved</li></ul><p>We review all scam reports within 24–48 hours. Reports go directly to our Trust & Safety team.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: true,
+        order: 4,
+        priority: 9,
+        tags: ["report", "scam", "trust & safety", "fraud"],
+        relatedFAQs: ["faq-off-platform-payment-scam", "faq-how-to-spot-fake-seller"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1900, 180),
+        seo: {
+            slug: "faq-how-to-report-scam",
+            metaTitle: "How to report a scammer on LetItRip",
+            metaDescription: "Report scammers via the store page, order dispute, scam registry, or trust@letitrip.in.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(28),
+        updatedAt: daysAgo(4),
+    },
+    {
+        id: "faq-phishing-fake-letitrip",
+        question: "I received a message claiming to be LetItRip asking for my password or OTP — is it real?",
+        answer: html(`<p><strong>No. LetItRip will never ask for your password, OTP, or payment details via WhatsApp, SMS, or email.</strong></p><p>Common phishing tactics targeting collectibles buyers:</p><ul><li>Fake "LetItRip support" WhatsApp numbers asking to "verify your order" via an OTP.</li><li>SMS links to fake login pages that steal your credentials.</li><li>Emails claiming your account will be suspended unless you click a link and re-enter your card number.</li></ul><p><strong>What LetItRip actually sends:</strong></p><ul><li>Order confirmation and shipping emails from noreply@letitrip.in.</li><li>OTPs for login — we never ask you to read the OTP back to anyone.</li><li>We never contact you via personal WhatsApp or unofficial numbers.</li></ul><p>If you received a suspicious message, do not click any links. Report the number/email to trust@letitrip.in and change your LetItRip password immediately if you've already entered credentials on an unknown site.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 5,
+        priority: 8,
+        tags: ["phishing", "OTP", "password", "impersonation", "WhatsApp"],
+        relatedFAQs: ["faq-off-platform-payment-scam", "faq-how-to-report-scam"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2200, 200),
+        seo: {
+            slug: "faq-phishing-fake-letitrip",
+            metaTitle: "Fake LetItRip messages asking for OTP or password",
+            metaDescription: "LetItRip never asks for OTPs or passwords via WhatsApp or SMS. These are phishing scams.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(25),
+        updatedAt: daysAgo(3),
+    },
+    {
+        id: "faq-advance-payment-scam",
+        question: "A seller asked me to pay an 'advance' or 'booking amount' outside the order system — is that legitimate?",
+        answer: html(`<p><strong>No. LetItRip does not have an "advance" or "booking amount" system.</strong> This is a well-known scam pattern in the Indian collectibles market.</p><p>How it works: a scammer (posing as a seller) messages you about a rare item, asks for a 20–30% advance via UPI to "hold" it, and then disappears — or demands more money before shipping.</p><p><strong>If a seller contacts you outside LetItRip</strong> (Instagram DM, WhatsApp, Telegram) and asks for an advance to hold an item:</p><ul><li>The item may not exist.</li><li>You have no recourse once you transfer money.</li><li>LetItRip's escrow and buyer protection does NOT apply to off-platform transactions.</li></ul><p>Legitimate pre-orders on LetItRip are handled through the Pre-Orders section — all payments go through Razorpay and are fully protected. If a seller is asking you to deviate from this, report them immediately.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 6,
+        priority: 8,
+        tags: ["advance payment", "booking amount", "pre-order scam", "fraud"],
+        relatedFAQs: ["faq-off-platform-payment-scam", "faq-how-to-report-scam"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1600, 150),
+        seo: {
+            slug: "faq-advance-payment-scam",
+            metaTitle: "Advance payment / booking amount scam — LetItRip",
+            metaDescription: "LetItRip has no advance or booking system. Sellers asking for off-platform advances are scammers.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(25),
+        updatedAt: daysAgo(3),
+    },
+    {
+        id: "faq-graded-slab-scam",
+        question: "How do I verify a PSA/BGS/CGC graded card is genuine?",
+        answer: html(`<p>Graded slabs are a prime target for forgery. Before buying, always verify independently:</p><ul><li><strong>PSA</strong> — visit <a href="https://www.psacard.com/cert" target="_blank" rel="noopener noreferrer">psacard.com/cert</a> and enter the cert number visible on the label.</li><li><strong>BGS (Beckett)</strong> — visit <a href="https://www.beckett.com/grading" target="_blank" rel="noopener noreferrer">beckett.com/grading</a> → Cert Verification.</li><li><strong>CGC</strong> — visit <a href="https://www.cgccards.com/certlookup/" target="_blank" rel="noopener noreferrer">cgccards.com/certlookup</a>.</li></ul><p>Common signs of a fake slab:</p><ul><li>Cert number does not appear in the grading company's database.</li><li>Label font, hologram, or case seam looks slightly off compared to genuine slabs.</li><li>Seller refuses to show a clear close-up of the cert number label.</li></ul><p>Ask the seller to share a close-up photo of the label before buying. If the cert doesn't verify, do not purchase, and report the listing via the "Report listing" button.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 7,
+        priority: 7,
+        tags: ["PSA", "BGS", "CGC", "graded", "cert verification", "fake slab"],
+        relatedFAQs: ["faq-counterfeit-collectible", "faq-how-to-spot-fake-seller"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3400, 310),
+        seo: {
+            slug: "faq-graded-slab-scam",
+            metaTitle: "Verify PSA / BGS / CGC graded card is genuine — LetItRip",
+            metaDescription: "Always verify the cert number at psacard.com, beckett.com, or cgccards.com before buying a graded slab.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(22),
+        updatedAt: daysAgo(2),
+    },
+    {
+        id: "faq-social-media-seller-scam",
+        question: "I found a LetItRip seller on Instagram. Can I buy from them directly?",
+        answer: html(`<p><strong>Always buy through LetItRip — never through DMs, Instagram, or WhatsApp links.</strong></p><p>Many LetItRip sellers promote their stores on social media, which is perfectly fine. But the moment a seller asks you to complete a transaction outside LetItRip (even if they show you their LetItRip store as "proof"), you lose all buyer protection:</p><ul><li>No escrow — money goes directly to them.</li><li>No dispute mediation — LetItRip cannot intervene.</li><li>No refund guarantee.</li></ul><p>The correct flow: find the seller's official LetItRip store via their bio link or at letitrip.in/stores, and complete the purchase through the platform. If a seller's "LetItRip link" leads to a site that looks different from letitrip.in, it may be a phishing clone — verify the URL is exactly <strong>letitrip.in</strong> or <strong>www.letitrip.in</strong>.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 8,
+        priority: 7,
+        tags: ["Instagram", "social media", "DM", "off-platform", "fraud"],
+        relatedFAQs: ["faq-off-platform-payment-scam", "faq-phishing-fake-letitrip"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1800, 165),
+        seo: {
+            slug: "faq-social-media-seller-scam",
+            metaTitle: "Buying from LetItRip sellers on Instagram — safe?",
+            metaDescription: "Always complete purchases on letitrip.in. Social media DM sales bypass buyer protection.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(20),
+        updatedAt: daysAgo(2),
+    },
+    {
+        id: "faq-scam-registry",
+        question: "What is the LetItRip Scam Registry?",
+        answer: html(`<p>The <strong>LetItRip Scam Registry</strong> is a publicly searchable database of phone numbers, UPI IDs, and display names associated with confirmed or reported collectibles scams in India.</p><p><strong>What's in the registry:</strong></p><ul><li>Phone numbers and UPI IDs reported by buyers and verified by our Trust team.</li><li>The type of scam (advance payment, fake listing, counterfeit slab, etc.).</li><li>Verification status: <em>pending review</em>, <em>verified</em>, or <em>rejected</em>.</li></ul><p><strong>How to use it:</strong> Before transferring money to any individual for a collectible — even outside LetItRip — search their phone number or UPI ID in the registry at <a href="/scams">/scams</a>. A verified hit is a strong warning to walk away.</p><p><strong>How to submit:</strong> Use the <a href="/scams/report">/scams/report</a> form. Provide as much detail as possible — more evidence means faster verification.</p><p>The registry is maintained by LetItRip's Trust & Safety team and is reviewed daily.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: true,
+        isPinned: false,
+        order: 9,
+        priority: 8,
+        tags: ["scam registry", "phone number", "UPI", "trust", "database"],
+        relatedFAQs: ["faq-how-to-report-scam", "faq-how-to-spot-fake-seller"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2600, 240),
+        seo: {
+            slug: "faq-scam-registry",
+            metaTitle: "LetItRip Scam Registry — search reported scammers",
+            metaDescription: "Search phone numbers and UPI IDs in the LetItRip Scam Registry to check if a collectibles seller has been reported.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(18),
+        updatedAt: daysAgo(1),
+    },
+    {
+        id: "faq-buyer-protection-limits",
+        question: "Does LetItRip buyer protection cover all purchases?",
+        answer: html(`<p>LetItRip buyer protection covers <strong>all purchases made through the platform</strong> — standard products, auctions, and pre-orders. Here's what's covered and what isn't:</p><p><strong>Covered:</strong></p><ul><li>Item not received within the stated shipping window.</li><li>Item significantly not as described (wrong item, wrong grade, wrong condition).</li><li>Confirmed counterfeit or fake item.</li><li>Seller cancels after payment.</li></ul><p><strong>Not covered:</strong></p><ul><li>Purchases made outside LetItRip (UPI transfers, social media DMs, etc.).</li><li>Prize draw results — the randomness of draws is not a dispute ground.</li><li>Buyer's remorse — changed your mind after delivery.</li><li>Damage caused by the buyer after delivery.</li><li>Disputes raised after the 5-day post-delivery window (unless extended by a pending dispute).</li></ul><p>To ensure full protection, always: pay through LetItRip, inspect your item within 5 days of delivery, and open a dispute <em>before</em> confirming delivery if something is wrong.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 10,
+        priority: 7,
+        tags: ["buyer protection", "escrow", "dispute", "refund", "coverage"],
+        relatedFAQs: ["faq-counterfeit-collectible", "faq-off-platform-payment-scam"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(4100, 380),
+        seo: {
+            slug: "faq-buyer-protection-limits",
+            metaTitle: "What does LetItRip buyer protection cover?",
+            metaDescription: "Buyer protection covers on-platform purchases. Off-platform payments, prize draw results, and buyer's remorse are excluded.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(15),
+        updatedAt: daysAgo(1),
+    },
+    {
+        id: "faq-scam-types-collectibles",
+        question: "What are the most common collectibles scams in India?",
+        answer: html(`<p>Based on reports to our Trust team, these are the most common scam patterns targeting Indian collectibles buyers:</p><ol><li><strong>Advance payment / "hold my item"</strong> — seller asks for partial payment via UPI to hold a rare item, then ghosts or demands more.</li><li><strong>Fake graded slabs</strong> — counterfeit PSA/BGS slabs with non-existent cert numbers, sold at below-market prices.</li><li><strong>Wrong item shipped</strong> — a high-value item is listed, but a cheap substitute is shipped inside the same packaging.</li><li><strong>Photo stolen from legitimate seller</strong> — scammer uses another seller's photos to create a fake listing on social media, collects payment, ships nothing.</li><li><strong>Phishing via "LetItRip support"</strong> — fake support agent asks for OTP to "resolve a payment issue".</li><li><strong>Post-trade regret scam</strong> — buyer receives item, falsely claims it's fake to get a refund AND keep the item.</li><li><strong>Prize draw manipulation claims</strong> — fake screenshots claiming a specific user "won" to pressure sellers into shipping without proper verification.</li></ol><p>The best defense: buy exclusively through LetItRip, pay through Razorpay, and never share OTPs or passwords with anyone.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 11,
+        priority: 9,
+        tags: ["scam types", "advance payment", "fake PSA", "India", "collectibles"],
+        relatedFAQs: ["faq-how-to-spot-fake-seller", "faq-graded-slab-scam", "faq-scam-registry"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(5800, 530),
+        seo: {
+            slug: "faq-scam-types-collectibles",
+            metaTitle: "Common collectibles scams in India — LetItRip guide",
+            metaDescription: "7 common scam patterns: advance payments, fake graded slabs, wrong item shipped, phishing, and more.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(12),
+        updatedAt: daysAgo(1),
+    },
+    {
+        id: "faq-seller-impersonation",
+        question: "Someone is impersonating a legitimate LetItRip seller — what should I do?",
+        answer: html(`<p>Seller impersonation — creating a fake account or social media profile mimicking a real LetItRip store — is one of the most sophisticated scams in the collectibles space.</p><p><strong>How to verify you're talking to the real seller:</strong></p><ul><li>The real seller's profile is at letitrip.in/stores/<em>their-store-slug</em>. Check the URL carefully.</li><li>Message the seller through LetItRip's built-in messaging system (not WhatsApp or Instagram).</li><li>Legitimate sellers will never ask you to move the conversation off-platform.</li></ul><p><strong>If you suspect impersonation:</strong></p><ol><li>Do not send any money.</li><li>Screenshot the impersonator's profile/conversation.</li><li>Report to trust@letitrip.in with subject "Seller impersonation — [store name]".</li><li>Warn the real seller by messaging them via their official LetItRip store page.</li></ol><p>We take impersonation reports seriously and will work with platforms (Instagram, WhatsApp) to have fake accounts removed where possible.</p>`),
+        category: "scam_awareness",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 12,
+        priority: 8,
+        tags: ["impersonation", "fake account", "social media", "trust"],
+        relatedFAQs: ["faq-social-media-seller-scam", "faq-how-to-report-scam"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1400, 130),
+        seo: {
+            slug: "faq-seller-impersonation",
+            metaTitle: "Seller impersonation scam — LetItRip",
+            metaDescription: "How to detect and report a fake account impersonating a real LetItRip seller.",
+        },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(10),
+        updatedAt: daysAgo(1),
+    },
 ];

package/dist/seed/users-seed-data.js

@@ -49,7 +49,11 @@ export const usersSeedData = [
         phoneVerified: true,
         displayName: "Aryan Kapoor",
         photoURL: "https://images.unsplash.com/photo-1507003211169-0a1dd7228f2d?w=200&h=200&fit=crop&crop=face",
-        avatarMetadata: null,
+        avatarMetadata: {
+            url: "https://images.unsplash.com/photo-1507003211169-0a1dd7228f2d?w=200&h=200&fit=crop&crop=face",
+            position: { x: 50, y: 40 },
+            zoom: 1.1,
+        },
         role: "seller",
         emailVerified: true,
         disabled: false,
@@ -229,7 +233,11 @@ export const usersSeedData = [
         phoneVerified: true,
         displayName: "Priya Patel",
         photoURL: "https://images.unsplash.com/photo-1438761681033-6461ffad8d80?w=200&h=200&fit=crop&crop=face",
-        avatarMetadata: null,
+        avatarMetadata: {
+            url: "https://images.unsplash.com/photo-1438761681033-6461ffad8d80?w=200&h=200&fit=crop&crop=face",
+            position: { x: 50, y: 35 },
+            zoom: 1.15,
+        },
         role: "user",
         emailVerified: true,
         disabled: false,
@@ -552,7 +560,11 @@ export const usersSeedData = [
         phoneVerified: true,
         displayName: "Siddharth Rao",
         photoURL: "https://images.unsplash.com/photo-1535713875002-d1d0cf377fde?w=200&h=200&fit=crop&crop=face",
-        avatarMetadata: null,
+        avatarMetadata: {
+            url: "https://images.unsplash.com/photo-1535713875002-d1d0cf377fde?w=200&h=200&fit=crop&crop=face",
+            position: { x: 50, y: 45 },
+            zoom: 1.05,
+        },
         role: "user",
         emailVerified: true,
         disabled: false,
@@ -814,4 +826,70 @@ export const usersSeedData = [
         createdAt: daysAgo(20),
         updatedAt: daysAgo(10),
     },
+    // ── Moderator ──────────────────────────────────────────────────────────────
+    {
+        uid: "user-deepak-verma",
+        email: "deepak.mod@letitrip.in",
+        phoneNumber: `${_ph}9876500001`,
+        phoneVerified: true,
+        displayName: "Deepak Verma",
+        photoURL: "https://images.unsplash.com/photo-1560250097-0b93528c311a?w=200&h=200&fit=crop&crop=face",
+        avatarMetadata: {
+            url: "https://images.unsplash.com/photo-1560250097-0b93528c311a?w=200&h=200&fit=crop&crop=face",
+            position: { x: 50, y: 35 },
+            zoom: 1.1,
+        },
+        role: "moderator",
+        emailVerified: true,
+        disabled: false,
+        publicProfile: {
+            isPublic: false,
+            showEmail: false,
+            showPhone: false,
+            showOrders: false,
+            showWishlist: false,
+            bio: "LetItRip content moderator. Keeps the marketplace clean and scam-free.",
+        },
+        stats: { totalOrders: 0, auctionsWon: 0, itemsSold: 0, reviewsCount: 0 },
+        metadata: {
+            lastSignInTime: daysAgo(1),
+            creationTime: daysAgo(300).toISOString(),
+            loginCount: 210,
+        },
+        createdAt: daysAgo(300),
+        updatedAt: daysAgo(1),
+    },
+    // ── Employee ───────────────────────────────────────────────────────────────
+    {
+        uid: "user-simran-kaur",
+        email: "simran.support@letitrip.in",
+        phoneNumber: `${_ph}9876500002`,
+        phoneVerified: true,
+        displayName: "Simran Kaur",
+        photoURL: "https://images.unsplash.com/photo-1580489944761-15a19d654956?w=200&h=200&fit=crop&crop=face",
+        avatarMetadata: {
+            url: "https://images.unsplash.com/photo-1580489944761-15a19d654956?w=200&h=200&fit=crop&crop=face",
+            position: { x: 50, y: 30 },
+            zoom: 1.2,
+        },
+        role: "employee",
+        emailVerified: true,
+        disabled: false,
+        publicProfile: {
+            isPublic: false,
+            showEmail: false,
+            showPhone: false,
+            showOrders: false,
+            showWishlist: false,
+            bio: "Customer support specialist at LetItRip. Here to help buyers and sellers.",
+        },
+        stats: { totalOrders: 0, auctionsWon: 0, itemsSold: 0, reviewsCount: 0 },
+        metadata: {
+            lastSignInTime: daysAgo(1),
+            creationTime: daysAgo(250).toISOString(),
+            loginCount: 175,
+        },
+        createdAt: daysAgo(250),
+        updatedAt: daysAgo(1),
+    },
 ];