@mohasinac/appkit 2.3.2 → 2.4.0

package/dist/seed/faq-seed-data.js

@@ -1,2221 +1,1190 @@
 /**
- * LetItRip FAQ Seed Data
+ * FAQ Seed Data — LetItRip Collectibles Platform
+ * 53 FAQs across 7 categories. faq- prefix, id === slug.
  *
- * 65 FAQs across 7 categories, accurate to the LetItRip platform:
- * - Multi-seller Pokemon TCG marketplace with auctions
- * - Returns and free shipping are store-level policies (not platform-wide)
- * - Platform can issue coupons / promo codes
- * - India-focused (INR, GST, Indian payment methods)
+ * Homepage FAQs (showOnHomepage: true): 8 — shown expanded by default for SEO.
+ * Footer FAQs (showInFooter: true): 5 — linked from the site footer.
  *
- * Categories:
- *   general            — 10 FAQs
- *   orders_payment     — 12 FAQs
- *   shipping_delivery  — 10 FAQs
- *   returns_refunds    — 10 FAQs
- *   product_information — 10 FAQs
- *   account_security   —  8 FAQs
- *   technical_support  —  5 FAQs
+ * Platform tone:
+ *  - Shipping timelines and return policies are set by individual stores.
+ *    Buyers must check each store's About page for their specific rules.
+ *  - LetItRip is a marketplace platform. We verify sellers and mediate
+ *    disputes, but we are not the seller and cannot guarantee every
+ *    transaction. Buying collectibles carries inherent risk.
  */
-function buildSearchTokens(input) {
-    const rawText = [input.question, input.answer, input.category, ...input.tags]
-        .filter(Boolean)
-        .join(" ")
-        .toLowerCase();
-    return Array.from(new Set(rawText
-        .split(/[^a-z0-9]+/i)
-        .map((t) => t.trim())
-        .filter((t) => t.length >= 2))).slice(0, 50);
-}
-function normalizeFaqSeed(faq) {
-    return {
-        id: faq.id ?? "",
-        question: faq.question,
-        answer: {
-            text: faq.answer,
-            format: faq.format ?? "html",
-        },
-        category: faq.category,
-        showOnHomepage: faq.showOnHomepage,
-        showInFooter: faq.showInFooter,
-        isPinned: faq.isPinned,
-        order: faq.order,
-        priority: faq.priority,
-        tags: faq.tags,
-        searchTokens: buildSearchTokens({
-            question: faq.question,
-            answer: faq.answer,
-            category: faq.category,
-            tags: faq.tags,
-        }),
-        relatedFAQs: faq.relatedFAQs,
-        useSiteSettings: faq.useSiteSettings,
-        variables: faq.variables,
-        stats: faq.stats,
-        seo: faq.seo,
-        isActive: faq.isActive,
-        createdBy: faq.createdBy,
-    };
-}
-const RAW_FAQS = [
-    // ============================================
-    // GENERAL — 10 FAQs
-    // ============================================
+const NOW = new Date();
+const daysAgo = (n) => new Date(NOW.getTime() - n * 86400000);
+const html = (text) => ({ text, format: "html" });
+const makeStats = (views = 0, helpful = 0) => ({ views, helpful, notHelpful: 0 });
+export const faqSeedData = [
+    // ══════════════════════════════════════════════════════════════════════════
+    // GENERAL (10 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
     {
+        id: "faq-what-is-letitrip",
         question: "What is LetItRip?",
-        answer: "<p>LetItRip is a curated multi-seller marketplace for <strong>Pokemon TCG cards and collectibles</strong>. Browse thousands of singles, sealed products, and PSA/BGS graded cards from verified sellers across India. You can also participate in live auctions to win rare cards.</p>",
+        answer: html(`<p><strong>LetItRip</strong> is India's dedicated collectibles marketplace where verified sellers list Pokémon TCG cards, Hot Wheels diecast, Beyblade X tops, anime figures, Gunpla model kits, and rare vintage toys. Every seller on LetItRip is manually reviewed before they can list — so you're always browsing verified inventory.</p><p>LetItRip is a <strong>platform</strong> that connects buyers with independent sellers. We handle payments, escrow, and dispute mediation — but we are not the seller. Each store on LetItRip is an independent business with its own shipping, return, and authenticity policies. Always read a store's About page before you buy.</p>`),
         category: "general",
         showOnHomepage: true,
-        showInFooter: true,
+        showInFooter: false,
         isPinned: true,
         order: 1,
         priority: 10,
-        tags: ["about", "platform", "introduction", "pokemon", "tcg"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 1240, helpful: 890, notHelpful: 42 },
+        tags: ["about", "letitrip", "platform", "marketplace"],
+        relatedFAQs: ["faq-is-letitrip-safe-to-use", "faq-how-does-letitrip-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(8200, 410),
         seo: {
-            slug: "what-is-letitrip",
-            metaTitle: "What is LetItRip? | Pokemon TCG Marketplace & Auctions India",
-            metaDescription: "LetItRip is India's trusted multi-seller marketplace for Pokemon TCG singles, sealed products, graded cards and live auctions.",
+            slug: "faq-what-is-letitrip",
+            metaTitle: "What is LetItRip? India's Collectibles Marketplace",
+            metaDescription: "LetItRip is India's verified collectibles marketplace for Pokémon TCG, Hot Wheels, Beyblade X, anime figures, and more.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "How do I contact customer support?",
-        answer: "<p>You can reach our support team at <strong>{{supportEmail}}</strong> or call <strong>{{supportPhone}}</strong>. We're available <strong>Monday to Saturday, 10 AM – 6 PM IST</strong>.</p><p>For seller-specific issues (shipping delays, return requests), please contact the seller directly via the order page first.</p>",
+        id: "faq-is-letitrip-safe-to-use",
+        question: "Is LetItRip safe to buy and sell on?",
+        answer: html(`<p>LetItRip takes safety seriously, but like any marketplace, buying and selling collectibles carries <strong>inherent risk</strong> — and we want you to be informed before you transact.</p><p><strong>What LetItRip does to protect you:</strong></p><ul><li><strong>Seller verification</strong> — every store is manually reviewed. Sellers must submit ID and business details before going live.</li><li><strong>Escrow payments</strong> — your money is held by Razorpay and only released to the seller after you confirm delivery or after 5 days of confirmed delivery without a dispute.</li><li><strong>Dispute mediation</strong> — if something goes wrong, raise a dispute within 5 days of delivery and our team will review and mediate.</li><li><strong>Counterfeit policy</strong> — confirmed counterfeit items result in a full refund and seller suspension.</li></ul><p><strong>What LetItRip cannot guarantee:</strong></p><ul><li>We are a <strong>platform</strong>, not the seller. Each store is an independent business. We do not inspect or hold physical inventory.</li><li>Shipping timelines and return windows are set by each store — they vary and are not guaranteed by LetItRip.</li><li>Graded slabs (PSA, BGS, CGC) are verified by third-party grading companies — we do not re-grade on your behalf.</li></ul><p>Our advice: read each store's About page before buying, check reviews, and use the escrow window to inspect your item before confirming delivery.</p>`),
         category: "general",
         showOnHomepage: true,
-        showInFooter: true,
-        isPinned: false,
+        showInFooter: false,
+        isPinned: true,
         order: 2,
-        priority: 9,
-        tags: ["support", "contact", "help", "email", "phone"],
-        relatedFAQs: [],
+        priority: 10,
+        tags: ["safety", "trust", "risk", "platform", "escrow"],
+        relatedFAQs: ["faq-what-is-letitrip", "faq-does-letitrip-guarantee-returns", "faq-how-does-escrow-work"],
         useSiteSettings: true,
-        stats: { views: 980, helpful: 720, notHelpful: 38 },
+        variables: {},
+        stats: makeStats(6100, 290),
         seo: {
-            slug: "contact-customer-support",
-            metaTitle: "Contact LetItRip Customer Support | Help Centre",
-            metaDescription: "Reach LetItRip support by email or phone. Available Mon–Sat, 10 AM to 6 PM IST.",
+            slug: "faq-is-letitrip-safe-to-use",
+            metaTitle: "Is LetItRip Safe? Buyer & Seller Protection Explained",
+            metaDescription: "LetItRip verifies sellers, holds payments in escrow, and mediates disputes — but we're a platform, not the seller. Learn what's covered.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "Is LetItRip available across India?",
-        answer: "<p>Yes. LetItRip is accessible from anywhere in India. Delivery availability and shipping timelines depend on the individual seller's shipping policy and their chosen courier partners. Check each product listing for delivery eligibility to your pincode.</p>",
+        id: "faq-how-does-letitrip-work",
+        question: "How does LetItRip work?",
+        answer: html(`<p>LetItRip works like a curated collectibles bazaar — sellers set up stores, list their items, and buyers browse and purchase with escrow-backed payments.</p><ol><li><strong>Browse</strong> — search by category (Pokémon, Hot Wheels, Beyblade X, etc.), filter by condition, price, and seller rating.</li><li><strong>Buy securely</strong> — checkout with UPI, card, or COD. Payment goes into escrow — not to the seller yet.</li><li><strong>Seller dispatches</strong> — the seller ships within their stated timeline (check their About page).</li><li><strong>Confirm receipt</strong> — once your item arrives, inspect it, then click "Confirm Delivery". Payment is released to the seller.</li><li><strong>Dispute window</strong> — if anything is wrong, raise a dispute within 5 days of delivery. Do not confirm delivery if you haven't inspected the item.</li></ol><p>For auctions and pre-orders, the flow has extra steps — see the auction and pre-order FAQ sections for details.</p>`),
         category: "general",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 3,
-        priority: 7,
-        tags: ["india", "availability", "locations", "delivery"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 560, helpful: 430, notHelpful: 18 },
-        seo: {
-            slug: "letitrip-availability-india",
-            metaTitle: "Is LetItRip Available Across India? | Coverage & Delivery",
-            metaDescription: "LetItRip is accessible across India. Delivery depends on each seller's shipping policy and pincode coverage.",
-        },
+        priority: 8,
+        tags: ["how-to", "buying", "process"],
+        relatedFAQs: ["faq-what-is-letitrip", "faq-is-letitrip-safe-to-use"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(4200, 195),
+        seo: { slug: "faq-how-does-letitrip-work" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "Do I need an account to browse listings?",
-        answer: "<p>No — you can browse all product listings, auctions, and store pages without signing in. However, you need an account to <strong>place bids, add items to your wishlist, write reviews, or make purchases</strong>.</p>",
+        id: "faq-what-collectibles-can-i-buy",
+        question: "What types of collectibles can I buy on LetItRip?",
+        answer: html(`<p>LetItRip covers six major collectibles categories:</p><ul><li><strong>Trading Cards</strong> — Pokémon TCG (sealed boxes, ETBs, raw singles, graded slabs), Yu-Gi-Oh!, Dragon Ball Super Card Game, One Piece</li><li><strong>Diecast Vehicles</strong> — Hot Wheels (mainline, Car Culture, premium, RLC), Tomica, Matchbox, Majorette</li><li><strong>Spinning Tops</strong> — Beyblade X (official Takara Tomy imports), Beyblade Burst, Metal Fight</li><li><strong>Action Figures</strong> — Nendoroids, figma, S.H.Figuarts, Funko Pop, NECA, McFarlane</li><li><strong>Model Kits</strong> — Gunpla (HG, MG, RG, PG, SD), Kotobukiya, Hasegawa</li><li><strong>Vintage & Rare</strong> — WOTC-era Pokémon, original Base Set, vintage Hot Wheels Redlines, vintage action figures</li></ul><p>New categories are added based on community demand. If you collect something not listed here, email us at <strong>support@letitrip.in</strong> — we're always expanding.</p>`),
         category: "general",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 4,
-        priority: 6,
-        tags: ["account", "browse", "guest", "login"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 410, helpful: 320, notHelpful: 12 },
-        seo: {
-            slug: "do-i-need-account-to-browse",
-            metaTitle: "Do I Need an Account to Browse LetItRip? | FAQ",
-            metaDescription: "Browse LetItRip listings freely without an account. An account is required to buy, bid, or wishlist items.",
-        },
+        priority: 7,
+        tags: ["categories", "pokemon", "hot-wheels", "beyblade", "gunpla", "anime"],
+        relatedFAQs: ["faq-what-is-letitrip"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3100, 142),
+        seo: { slug: "faq-what-collectibles-can-i-buy" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "How are sellers verified on LetItRip?",
-        answer: "<p>All sellers on LetItRip go through an onboarding review before their store goes live. We verify identity documents, check product authenticity claims, and review listing quality. Sellers who consistently receive good feedback and maintain return policies earn a <strong>Verified Seller</strong> badge.</p><p>We encourage buyers to always check a store's ratings and reviews before purchasing high-value cards.</p>",
+        id: "faq-how-does-bidding-work",
+        question: "How does bidding work on LetItRip auctions?",
+        answer: html(`<p>LetItRip auctions use a <strong>timed open-bid system</strong>:</p><ol><li>Each auction has a starting bid, optional reserve price, and a closing time.</li><li>Click "Place Bid" and enter an amount at least ₹50 (or the stated minimum increment) above the current bid.</li><li>If you are outbid, you receive an instant notification via app, email, and WhatsApp.</li><li>The highest bidder at closing time wins.</li><li>An <strong>auto-extend rule</strong> applies: if a bid is placed in the final 5 minutes, the auction extends by 5 more minutes. This prevents last-second sniping.</li></ol><p><strong>Reserve price:</strong> if set, the auction only closes as a confirmed sale if the reserve is met. If not, the seller may contact the highest bidder to negotiate directly.</p><p><strong>Important:</strong> All bids are binding. You cannot retract a bid once placed — see the bid retraction FAQ for the only exception.</p>`),
         category: "general",
-        showOnHomepage: false,
+        showOnHomepage: true,
         showInFooter: false,
-        isPinned: false,
+        isPinned: true,
         order: 5,
-        priority: 8,
-        tags: ["sellers", "verified", "trust", "authenticity"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 730, helpful: 610, notHelpful: 28 },
+        priority: 10,
+        tags: ["auction", "bidding", "how-to"],
+        relatedFAQs: ["faq-what-happens-when-i-win-an-auction", "faq-can-i-retract-a-bid"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(6200, 310),
         seo: {
-            slug: "how-are-sellers-verified",
-            metaTitle: "How Are Sellers Verified on LetItRip? | Trust & Safety",
-            metaDescription: "LetItRip verifies all sellers through identity review, authenticity checks, and listing quality assessments.",
+            slug: "faq-how-does-bidding-work",
+            metaTitle: "How Do Auctions Work on LetItRip?",
+            metaDescription: "LetItRip uses a timed open-bid system with auto-extend. Learn how to bid on rare collectibles.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(3),
     },
     {
-        question: "What types of products can I find on LetItRip?",
-        answer: "<ul><li><strong>Pokemon TCG Singles</strong> — Base Set, Jungle, Fossil, Neo, EX, VMAX, and modern sets</li><li><strong>Sealed Products</strong> — Booster packs, booster boxes, Elite Trainer Boxes</li><li><strong>Graded Cards</strong> — PSA, BGS, CGC slabs</li><li><strong>Accessories</strong> — Card sleeves, binders, deck boxes, top loaders</li></ul><p>We focus exclusively on Pokemon TCG to ensure quality and expertise across every listing.</p>",
+        id: "faq-what-happens-when-i-win-an-auction",
+        question: "What happens when I win an auction?",
+        answer: html(`<p>When you win an auction you receive an instant notification and email with the final amount. Next steps:</p><ol><li>You have <strong>24 hours</strong> to complete payment. The order appears in My Account → Orders with status "Pending Payment".</li><li>After payment, the seller dispatches within their stated timeline (check their store About page — each seller sets their own dispatch window).</li><li>If you do not pay within 24 hours, the win may be offered to the next-highest bidder and your account receives a non-payment strike. Three strikes result in a 30-day auction ban.</li></ol><p><strong>High-value auctions</strong> (above ₹50,000) require a refundable ₹5,000 deposit at time of bidding. This is deducted from the final amount at checkout.</p>`),
         category: "general",
-        showOnHomepage: true,
+        showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 6,
         priority: 8,
-        tags: ["products", "singles", "sealed", "graded", "accessories", "pokemon"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 820, helpful: 680, notHelpful: 22 },
-        seo: {
-            slug: "what-products-on-letitrip",
-            metaTitle: "What Products Are on LetItRip? | Pokemon TCG Marketplace",
-            metaDescription: "Find Pokemon TCG singles, sealed booster boxes, PSA graded cards, and accessories from verified sellers.",
-        },
+        tags: ["auction", "winning", "payment"],
+        relatedFAQs: ["faq-how-does-bidding-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3800, 172),
+        seo: { slug: "faq-what-happens-when-i-win-an-auction" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "Can I sell on LetItRip?",
-        answer: "<p>Yes! If you're a Pokemon TCG collector or dealer, you can apply to open a store on LetItRip. Visit the <strong>Sell on LetItRip</strong> page to submit your application. Our team reviews applications within 3–5 business days.</p><p>Each seller sets their own pricing, shipping rates, and return policy.</p>",
+        id: "faq-can-i-retract-a-bid",
+        question: "Can I retract a bid once placed?",
+        answer: html(`<p><strong>Bid retraction is not allowed</strong> on LetItRip. All bids are binding commitments. This protects sellers from price manipulation.</p><p><strong>Exception:</strong> if a seller materially edits the item description or images after you have already bid (for example, adding undisclosed damage), contact LetItRip support with the edit timestamp and evidence. We can void your bid within 1 hour of the edit. Sellers who make material post-bid edits face penalties.</p>`),
         category: "general",
         showOnHomepage: false,
-        showInFooter: true,
+        showInFooter: false,
         isPinned: false,
         order: 7,
-        priority: 7,
-        tags: ["sell", "seller", "store", "open-store"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 640, helpful: 530, notHelpful: 24 },
-        seo: {
-            slug: "can-i-sell-on-letitrip",
-            metaTitle: "Can I Sell on LetItRip? | Open a Pokemon TCG Store",
-            metaDescription: "Apply to sell Pokemon TCG cards on LetItRip. Set your own pricing, shipping, and return policy.",
-        },
+        priority: 6,
+        tags: ["auction", "bid", "retract"],
+        relatedFAQs: ["faq-how-does-bidding-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1900, 82),
+        seo: { slug: "faq-can-i-retract-a-bid" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "Does LetItRip have a mobile app?",
-        answer: "<p>Our <strong>mobile-optimised website</strong> works on all smartphones and tablets. A dedicated app is on our roadmap — follow our social pages for launch announcements.</p>",
+        id: "faq-what-is-a-reserve-price",
+        question: "What is a reserve price in an auction?",
+        answer: html(`<p>A <strong>reserve price</strong> is the minimum amount a seller is willing to accept. It is kept secret from bidders — the listing shows "Reserve not met" or "Reserve met" as bids come in.</p><p>If the final bid does not meet the reserve, the seller is not obligated to sell. They may contact the highest bidder through LetItRip messaging to negotiate a private sale. Sellers use reserve prices mainly on high-value items such as PSA 9/10 slabs or rare vintage collectibles.</p>`),
         category: "general",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 8,
-        priority: 4,
-        tags: ["app", "mobile", "android", "ios"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 390, helpful: 280, notHelpful: 35 },
-        seo: {
-            slug: "letitrip-mobile-app",
-            metaTitle: "Does LetItRip Have a Mobile App? | FAQ",
-            metaDescription: "LetItRip is optimised for mobile browsers. A dedicated app is coming soon.",
-        },
+        priority: 5,
+        tags: ["auction", "reserve", "price"],
+        relatedFAQs: ["faq-how-does-bidding-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1400, 61),
+        seo: { slug: "faq-what-is-a-reserve-price" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "How do I report a fake or misrepresented listing?",
-        answer: "<p>On any product page, click the <strong>Report Listing</strong> link and describe the issue. Our moderation team reviews reports within 24 hours. Listings found to be fake or misrepresented are immediately removed and the seller is flagged.</p><p>For urgent issues, email us at <strong>{{supportEmail}}</strong> with the listing URL and photo evidence.</p>",
+        id: "faq-how-do-i-report-a-fake-item",
+        question: "How do I report a fake or counterfeit item?",
+        answer: html(`<p>If you receive an item you believe is counterfeit, act immediately:</p><ol><li><strong>Do not confirm delivery</strong> — this keeps your escrow window open.</li><li>Go to My Account → Orders → "Report Issue" and select "Counterfeit / Not as described".</li><li>Upload clear photographs of the item, packaging, and any authentication markings alongside genuine reference images if possible.</li><li>LetItRip will place the payment on hold and open an investigation within 24 hours.</li></ol><p>If confirmed counterfeit, you receive a <strong>full refund</strong> and the seller's store is suspended pending review. We have a zero-tolerance policy for fakes.</p><p>You can also report a suspicious listing before purchasing — use the "Report Listing" flag on any product page. Our team reviews flagged listings within 12 hours.</p>`),
         category: "general",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 9,
         priority: 8,
-        tags: ["fake", "fraud", "report", "counterfeit", "authenticity"],
-        relatedFAQs: [],
+        tags: ["fake", "counterfeit", "report", "authenticity"],
+        relatedFAQs: ["faq-is-letitrip-safe-to-use", "faq-how-to-spot-fake-pokemon-cards-authentication"],
         useSiteSettings: true,
-        stats: { views: 520, helpful: 460, notHelpful: 15 },
-        seo: {
-            slug: "report-fake-listing",
-            metaTitle: "How to Report a Fake or Misrepresented Listing | LetItRip",
-            metaDescription: "Report counterfeit or misrepresented Pokemon cards on LetItRip. Our team reviews reports within 24 hours.",
-        },
+        variables: {},
+        stats: makeStats(2800, 198),
+        seo: { slug: "faq-how-do-i-report-a-fake-item" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(87),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "Are there any community events or giveaways?",
-        answer: "<p>Yes! LetItRip regularly runs <strong>polls, giveaways, surveys, and contests</strong> for the Pokemon TCG community. Check the <strong>Events</strong> section to see what's live right now. Winners are announced on the event page and notified by email.</p>",
+        id: "faq-how-do-i-contact-support",
+        question: "How do I contact LetItRip support?",
+        answer: html(`<p>You can reach LetItRip support through the following channels:</p><ul><li><strong>Email</strong>: support@letitrip.in — we respond within 24 hours (48 hours on weekends)</li><li><strong>Order disputes</strong>: My Account → Orders → "Report Issue" — fastest route for transaction problems as it attaches order context automatically</li><li><strong>WhatsApp community</strong>: join our collectors group for community help and informal guidance</li></ul><p>For <strong>urgent issues</strong> (payment held, suspected fraud, counterfeit item), use the in-order dispute form — it escalates to our priority queue and is reviewed within 4 hours during business hours (Mon–Sat, 10am–7pm IST).</p><p>We do not offer phone support at this time. All formal resolutions are handled in writing so there is a clear record.</p>`),
         category: "general",
-        showOnHomepage: true,
-        showInFooter: false,
+        showOnHomepage: false,
+        showInFooter: true,
         isPinned: false,
         order: 10,
-        priority: 6,
-        tags: ["events", "giveaway", "community", "contests", "pokemon"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 480, helpful: 390, notHelpful: 19 },
-        seo: {
-            slug: "community-events-giveaways",
-            metaTitle: "Community Events & Giveaways | LetItRip Pokemon TCG",
-            metaDescription: "LetItRip hosts polls, giveaways, and contests for Pokemon TCG collectors. Check the Events section for live activities.",
-        },
+        priority: 7,
+        tags: ["support", "contact", "help"],
+        relatedFAQs: ["faq-how-to-raise-a-dispute"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3400, 156),
+        seo: { slug: "faq-how-do-i-contact-support" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(86),
+        updatedAt: daysAgo(4),
     },
-    // ============================================
-    // ORDERS & PAYMENT — 12 FAQs
-    // ============================================
+    // ══════════════════════════════════════════════════════════════════════════
+    // SHIPPING & DELIVERY (7 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
     {
-        question: "What payment methods does LetItRip accept?",
-        answer: "<p>We accept a wide range of payment methods through our secure payment gateway:</p><ul><li>UPI (GPay, PhonePe, Paytm, BHIM)</li><li>Net Banking</li><li>Credit and Debit Cards (Visa, Mastercard, RuPay)</li><li>EMI (on eligible cards)</li><li>Wallets (Paytm, Mobikwik)</li></ul><p>All transactions are secured via Razorpay and are PCI-DSS compliant.</p>",
-        category: "orders_payment",
-        showOnHomepage: false,
-        showInFooter: false,
+        id: "faq-how-long-does-shipping-take",
+        question: "How long does shipping take?",
+        answer: html(`<p><strong>Important: shipping timelines are set by each individual store on LetItRip, not by the platform.</strong> Before buying, visit the store's About page (click the store name on any listing) to read their specific dispatch and delivery commitments.</p><p>As a general guide, most verified stores on LetItRip ship as follows:</p><ul><li><strong>Metro cities</strong> (Mumbai, Delhi, Bengaluru, Hyderabad, Pune, Chennai): 2–4 business days</li><li><strong>Tier-2 cities and standard pin codes</strong>: 3–7 business days</li><li><strong>Remote pin codes</strong>: 7–14 business days</li></ul><p>These are typical ranges only — your seller's stated policy takes precedence. Sellers must dispatch within their stated window after payment is confirmed; you receive a tracking link via email and WhatsApp once dispatched. If your order hasn't moved within the seller's stated dispatch window, raise an issue through My Account → Orders.</p>`),
+        category: "shipping_delivery",
+        showOnHomepage: true,
+        showInFooter: true,
         isPinned: true,
         order: 1,
         priority: 10,
-        tags: ["payment", "upi", "cards", "emi", "razorpay", "net-banking"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 1120, helpful: 890, notHelpful: 30 },
+        tags: ["shipping", "delivery", "timeline"],
+        relatedFAQs: ["faq-how-do-i-find-store-shipping-policy", "faq-how-to-track-my-order"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3200, 148),
         seo: {
-            slug: "accepted-payment-methods",
-            metaTitle: "Accepted Payment Methods | LetItRip Checkout",
-            metaDescription: "Pay via UPI, cards, net banking, EMI, or wallets. All payments secured through Razorpay.",
+            slug: "faq-how-long-does-shipping-take",
+            metaTitle: "How Long Does Shipping Take on LetItRip?",
+            metaDescription: "Shipping timelines on LetItRip are set by each store. Check the store's About page for exact timelines.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "Can I use a coupon or promo code?",
-        answer: "<p>Yes! LetItRip issues platform-wide coupons for events like new user offers, seasonal sales, and community milestones. To apply a coupon:</p><ol><li>Add items to your cart</li><li>At checkout, enter the code in the <strong>Promo Code</strong> field</li><li>Click <strong>Apply</strong> — the discount will reflect immediately</li></ol><p>Coupons are issued by LetItRip and may have minimum order values, expiry dates, or category restrictions. Check the <strong>Events</strong> page for currently active codes.</p>",
-        category: "orders_payment",
-        showOnHomepage: true,
+        id: "faq-how-do-i-find-store-shipping-policy",
+        question: "Where can I find a store's shipping policy?",
+        answer: html(`<p>Every store on LetItRip sets its own shipping rules — dispatch windows, carriers used, packaging standards, and whether they offer express options. To find a specific store's policy:</p><ol><li>Open any listing from that store and click the <strong>store name</strong> near the seller details.</li><li>On the store page, click the <strong>About</strong> tab.</li><li>Scroll to the Shipping & Dispatch section.</li></ol><p>Alternatively, the store's policy is shown on the checkout page under "Shipping" before you confirm payment.</p><p><strong>LetItRip strongly recommends reading a store's shipping policy before purchasing</strong>, especially for high-value items or time-sensitive orders (e.g., gifts, tournament deadlines). Stores are independent businesses and their policies vary.</p>`),
+        category: "shipping_delivery",
+        showOnHomepage: false,
         showInFooter: false,
-        isPinned: true,
+        isPinned: false,
         order: 2,
         priority: 9,
-        tags: ["coupon", "promo-code", "discount", "offer"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 780, helpful: 640, notHelpful: 28 },
-        seo: {
-            slug: "how-to-use-coupon-promo-code",
-            metaTitle: "How to Use a Coupon or Promo Code | LetItRip Checkout",
-            metaDescription: "Apply LetItRip coupon codes at checkout for discounts. Check the Events page for active promo codes.",
-        },
+        tags: ["shipping", "store-policy", "about-page"],
+        relatedFAQs: ["faq-how-long-does-shipping-take", "faq-does-letitrip-guarantee-returns"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1800, 96),
+        seo: { slug: "faq-how-do-i-find-store-shipping-policy" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "Where can I find active coupons and offers?",
-        answer: "<p>All active coupons and offers are published in the <strong>Events</strong> section of the website. You may also receive exclusive codes via email if you're subscribed to our newsletter. Follow us on social media for flash-offer announcements.</p>",
-        category: "orders_payment",
+        id: "faq-do-you-offer-free-shipping",
+        question: "Do you offer free shipping?",
+        answer: html(`<p>Free shipping availability depends on the <strong>individual store</strong> — LetItRip does not set a platform-wide free shipping threshold. Each seller decides their own shipping charges and free-shipping conditions.</p><p>Many stores on LetItRip offer free standard shipping on orders above a certain value (commonly ₹499–₹999). Look for the <strong>"Free Shipping"</strong> badge on product listings, or check the store's About page for their shipping rates.</p><p>At checkout, shipping costs are shown before you confirm payment so there are no surprises.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 3,
         priority: 7,
-        tags: ["coupon", "offers", "events", "newsletter", "discount"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 540, helpful: 430, notHelpful: 22 },
-        seo: {
-            slug: "where-to-find-coupons",
-            metaTitle: "Where to Find Active Coupons & Offers | LetItRip",
-            metaDescription: "Find active coupon codes in the LetItRip Events section or via our newsletter.",
-        },
+        tags: ["shipping", "free-shipping"],
+        relatedFAQs: ["faq-how-long-does-shipping-take", "faq-how-do-i-find-store-shipping-policy"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2100, 94),
+        seo: { slug: "faq-do-you-offer-free-shipping" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(8),
     },
     {
-        question: "Is it safe to pay on LetItRip?",
-        answer: "<p>Yes. All payments are processed through <strong>Razorpay</strong>, a PCI-DSS Level 1 certified payment gateway. Your card and UPI details are never stored on our servers. Every transaction is encrypted with TLS 1.3.</p>",
-        category: "orders_payment",
+        id: "faq-how-to-track-my-order",
+        question: "How do I track my order?",
+        answer: html(`<p>Once your order is dispatched you receive a <strong>tracking link</strong> via email and WhatsApp. You can also track directly from your account: go to My Account → Orders and click <strong>"Track"</strong> next to any shipped order.</p><p>LetItRip supports tracking from Shiprocket, India Post, Delhivery, Ekart, and DTDC. If your tracking link does not update within 24 hours of the dispatch notification, message the seller through the order chat — sellers are required to respond within 12 hours. If they do not, raise an issue through My Account → Orders.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 4,
-        priority: 9,
-        tags: ["safe", "secure", "payment", "razorpay", "pci", "encryption"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 870, helpful: 740, notHelpful: 25 },
-        seo: {
-            slug: "is-it-safe-to-pay",
-            metaTitle: "Is It Safe to Pay on LetItRip? | Secure Checkout",
-            metaDescription: "Payments on LetItRip are secured via Razorpay (PCI-DSS Level 1). Your payment details are never stored.",
-        },
+        priority: 7,
+        tags: ["tracking", "order", "shipment"],
+        relatedFAQs: ["faq-how-long-does-shipping-take"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1750, 78),
+        seo: { slug: "faq-how-to-track-my-order" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(10),
     },
     {
-        question: "My payment failed — what do I do?",
-        answer: "<p>If your payment fails:</p><ol><li>Check that your bank has not blocked the transaction (some banks require 2FA approval)</li><li>Ensure your card/UPI has sufficient balance or limit</li><li>Try a different payment method</li><li>If the amount was debited but your order wasn't placed, it will be automatically refunded within <strong>5–7 business days</strong></li></ol><p>Contact our support at <strong>{{supportEmail}}</strong> if the issue persists.</p>",
-        category: "orders_payment",
+        id: "faq-do-you-ship-internationally",
+        question: "Do you ship internationally?",
+        answer: html(`<p>LetItRip currently serves delivery addresses within <strong>India only</strong>. International shipping is on our roadmap.</p><p>If you are an NRI wanting to send a gift to an Indian address, that works fine — enter the Indian delivery address at checkout. For international inquiries or high-value cross-border auction arrangements, email <strong>support@letitrip.in</strong> — we handle these on a case-by-case basis.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 5,
-        priority: 8,
-        tags: ["payment-failed", "failed-transaction", "refund", "bank"],
+        priority: 5,
+        tags: ["international", "shipping"],
         relatedFAQs: [],
         useSiteSettings: true,
-        stats: { views: 690, helpful: 590, notHelpful: 35 },
-        seo: {
-            slug: "payment-failed-what-to-do",
-            metaTitle: "Payment Failed — What to Do? | LetItRip FAQ",
-            metaDescription: "Troubleshoot failed payments on LetItRip. Debited amounts are refunded within 5–7 business days.",
-        },
+        variables: {},
+        stats: makeStats(980, 41),
+        seo: { slug: "faq-do-you-ship-internationally" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(15),
     },
     {
-        question: "How do I track my order?",
-        answer: "<p>Once the seller ships your order, you'll receive an email with a <strong>tracking number and courier name</strong>. You can also track it from <strong>My Orders</strong> in your account. Click the tracking number to open the courier's tracking portal.</p>",
-        category: "orders_payment",
+        id: "faq-what-happens-if-item-damaged-in-transit",
+        question: "What happens if my item is damaged in transit?",
+        answer: html(`<p>If your item arrives damaged, <strong>photograph everything before unwrapping further</strong> — the outer box, inner packaging, and the damage on the item itself. Then:</p><ol><li>Go to My Account → Orders → <strong>"Report Issue"</strong> within 48 hours of delivery.</li><li>Select "Item damaged in transit" and upload your photographs.</li><li>Do <strong>not</strong> confirm delivery until the dispute is resolved — confirming delivery releases payment to the seller.</li></ol><p>LetItRip will mediate between you and the seller. Most verified sellers carry basic transit insurance; items valued above ₹5,000 are automatically insured at declared value through our shipping partners.</p><p><strong>Note:</strong> packaging standards are set by each seller — LetItRip does not pack or handle physical items. Sellers who repeatedly dispatch inadequately packaged items lose their verified status.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 6,
-        priority: 8,
-        tags: ["track", "order", "shipping", "courier", "tracking-number"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 920, helpful: 770, notHelpful: 30 },
-        seo: {
-            slug: "how-to-track-order",
-            metaTitle: "How to Track My Order | LetItRip Order Tracking",
-            metaDescription: "Track your LetItRip order via email notification or from My Orders in your account.",
-        },
+        priority: 6,
+        tags: ["damaged", "transit", "insurance"],
+        relatedFAQs: ["faq-what-is-the-return-policy", "faq-how-to-raise-a-dispute"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1340, 72),
+        seo: { slug: "faq-what-happens-if-item-damaged-in-transit" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(8),
     },
     {
-        question: "Can I cancel an order after placing it?",
-        answer: "<p>Order cancellation depends on whether the seller has already shipped the item:</p><ul><li><strong>Before shipping:</strong> Contact the seller immediately through the order page. Most sellers can cancel at this stage.</li><li><strong>After shipping:</strong> Cancellations are generally not possible. You would need to go through the seller's return process once the order arrives.</li></ul><p>Auction orders cannot be cancelled after a bid is won.</p>",
-        category: "orders_payment",
+        id: "faq-can-i-change-delivery-address-after-order",
+        question: "Can I change my delivery address after placing an order?",
+        answer: html(`<p>Address changes after checkout depend on the order status:</p><ul><li><strong>Before dispatch ("Confirmed" or "Processing")</strong>: message the seller directly through the order chat and request the change. Most sellers will accommodate this if they haven't packed yet.</li><li><strong>After dispatch ("Shipped")</strong>: the parcel is already in the carrier's network. You will need to contact the carrier (using the tracking number) to request an address redirect — this is carrier-dependent and not guaranteed.</li></ul><p>LetItRip cannot modify a shipping label once created. Always double-check your delivery address at checkout.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 7,
-        priority: 7,
-        tags: ["cancel", "order-cancellation", "refund"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 760, helpful: 610, notHelpful: 42 },
-        seo: {
-            slug: "cancel-order-after-placing",
-            metaTitle: "Can I Cancel My Order After Placing It? | LetItRip FAQ",
-            metaDescription: "Orders can be cancelled before shipment by contacting the seller. Shipped orders follow the seller's return policy.",
-        },
+        priority: 5,
+        tags: ["address", "delivery", "change"],
+        relatedFAQs: ["faq-can-i-cancel-my-order"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(890, 38),
+        seo: { slug: "faq-can-i-change-delivery-address-after-order" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(82),
+        updatedAt: daysAgo(9),
     },
+    // ══════════════════════════════════════════════════════════════════════════
+    // RETURNS & REFUNDS (6 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
     {
-        question: "Will I receive a GST invoice for my purchase?",
-        answer: "<p>Invoices are issued by the individual sellers. If a seller is GST-registered, you'll receive a GST invoice from them. To request a GST invoice, contact the seller via the order page and provide your GSTIN. LetItRip does not issue invoices on behalf of sellers.</p>",
-        category: "orders_payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 8,
-        priority: 6,
-        tags: ["gst", "invoice", "tax", "gstin"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 440, helpful: 370, notHelpful: 28 },
+        id: "faq-what-is-the-return-policy",
+        question: "What is the return policy on LetItRip?",
+        answer: html(`<p><strong>Return policies on LetItRip are set by individual stores — LetItRip does not impose a platform-wide return window.</strong> Before purchasing, always visit the store's About page to read their specific return rules. Return policies vary significantly between sellers and product types.</p><p>Common patterns among verified stores:</p><ul><li><strong>Sealed products</strong> (booster boxes, ETBs, sealed figures): 7-day return if factory seal is intact and item is in original condition.</li><li><strong>Graded slabs</strong>: 3-day return if the slab arrived cracked or the case is damaged (not for grading disagreements).</li><li><strong>Singles and loose items</strong>: 3-day return if the item is materially different from its description or photographs.</li><li><strong>Opened product</strong>: No returns in most cases — contents cannot be re-verified once opened.</li></ul><p>To initiate a return: My Account → Orders → <strong>"Return Item"</strong>. The seller must respond within 3 business days. LetItRip holds payment in escrow and mediates if the seller is unresponsive or disputes the return. Note that LetItRip's ability to force a refund is limited if the item is within the seller's stated non-returnable policy — we strongly encourage checking before you buy.</p>`),
+        category: "returns_refunds",
+        showOnHomepage: true,
+        showInFooter: true,
+        isPinned: true,
+        order: 1,
+        priority: 9,
+        tags: ["returns", "refunds", "policy"],
+        relatedFAQs: ["faq-does-letitrip-guarantee-returns", "faq-how-long-does-refund-take", "faq-what-if-seller-refuses-return"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(4100, 204),
         seo: {
-            slug: "gst-invoice-purchase",
-            metaTitle: "Will I Get a GST Invoice? | LetItRip Tax & Billing",
-            metaDescription: "GST invoices are issued by individual sellers. Contact the seller with your GSTIN to request one.",
+            slug: "faq-what-is-the-return-policy",
+            metaTitle: "Return Policy on LetItRip — What Buyers Should Know",
+            metaDescription: "Return policies are set by each store on LetItRip, not the platform. Read the store's About page before buying.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "How do auctions work on LetItRip?",
-        answer: "<p>Here's how live auctions work:</p><ol><li>Find an auction listing with an active countdown timer</li><li>Click <strong>Place Bid</strong> and enter an amount higher than the current bid</li><li>If your bid is the highest when the timer ends, you win the auction</li><li>You'll receive a payment link / checkout prompt to complete the purchase</li></ol><p>All bids are binding. If you win, you must complete the purchase. Failing to pay after winning may result in account suspension.</p>",
-        category: "orders_payment",
-        showOnHomepage: true,
+        id: "faq-does-letitrip-guarantee-returns",
+        question: "Does LetItRip guarantee refunds or returns?",
+        answer: html(`<p><strong>LetItRip is a marketplace platform — we are not the seller and cannot guarantee a refund in every situation.</strong> Here is an honest breakdown of what we can and cannot do:</p><p><strong>What LetItRip will do:</strong></p><ul><li>Hold your payment in escrow and only release it after you confirm delivery or after 5 days of confirmed delivery without a dispute.</li><li>Mediate disputes between you and the seller — our team reviews evidence and makes a recommendation.</li><li>Issue a full refund if an item is confirmed counterfeit, or if the seller does not respond within the required window.</li><li>Apply platform penalties (including suspension) to sellers who repeatedly fail buyers.</li></ul><p><strong>What LetItRip cannot guarantee:</strong></p><ul><li>A refund if the item matches the seller's listing description but you changed your mind (buyer's remorse).</li><li>A return if the seller's stated policy does not cover your situation and there is no material listing error.</li><li>Recovery of funds after you have confirmed delivery — confirming delivery releases escrow and closes the dispute window.</li></ul><p>Our best advice: read the store's return policy before buying, inspect every item before confirming delivery, and raise disputes promptly (within 5 days of delivery).</p>`),
+        category: "returns_refunds",
+        showOnHomepage: false,
         showInFooter: false,
-        isPinned: true,
-        order: 9,
+        isPinned: false,
+        order: 2,
         priority: 9,
-        tags: ["auction", "bid", "bidding", "how-it-works", "live-auction"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 1050, helpful: 890, notHelpful: 38 },
-        seo: {
-            slug: "how-auctions-work",
-            metaTitle: "How Do Auctions Work on LetItRip? | Live Auction Guide",
-            metaDescription: "Place bids on Pokemon TCG cards in LetItRip live auctions. Highest bidder when the timer ends wins.",
-        },
+        tags: ["returns", "guarantee", "platform", "risk", "escrow"],
+        relatedFAQs: ["faq-is-letitrip-safe-to-use", "faq-what-is-the-return-policy", "faq-how-to-raise-a-dispute"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2900, 164),
+        seo: { slug: "faq-does-letitrip-guarantee-returns" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(3),
     },
     {
-        question: "What happens if I win an auction but don't pay?",
-        answer: "<p>All bids are binding commitments. If you win an auction and fail to complete payment within the required window, your bid will be voided, the seller may re-list the item, and your account may be <strong>suspended from future bidding</strong>. Repeat non-payment leads to permanent ban from auctions.</p>",
-        category: "orders_payment",
+        id: "faq-what-if-seller-refuses-return",
+        question: "What if the seller refuses my return request?",
+        answer: html(`<p>If a seller declines your return and you believe the refusal is unjustified, escalate to LetItRip:</p><ol><li>Go to My Account → Orders → <strong>"Escalate to LetItRip"</strong> (appears after seller declines).</li><li>Provide your evidence — photographs, the original listing description, and chat history with the seller.</li><li>LetItRip's team reviews within 48 hours and issues a binding decision.</li></ol><p><strong>Outcomes LetItRip can enforce:</strong></p><ul><li>Full or partial refund if the item does not match its description or is counterfeit.</li><li>Return at seller's cost if we determine the seller is at fault.</li></ul><p><strong>Outcomes outside LetItRip's control:</strong></p><ul><li>If the item accurately matches the listing and the seller's stated return policy does not cover your situation, we cannot override the seller's policy. This is why reading store policies before buying is so important.</li></ul><p>LetItRip will always try to find a fair resolution, but we are a platform — not an insurer.</p>`),
+        category: "returns_refunds",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 10,
+        order: 3,
         priority: 8,
-        tags: ["auction", "non-payment", "bid", "suspension"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 510, helpful: 420, notHelpful: 20 },
-        seo: {
-            slug: "auction-non-payment-policy",
-            metaTitle: "What Happens If I Win but Don't Pay? | Auction Policy",
-            metaDescription: "Failing to pay after winning an auction may result in account suspension from future bidding on LetItRip.",
-        },
+        tags: ["returns", "dispute", "seller-refusal"],
+        relatedFAQs: ["faq-does-letitrip-guarantee-returns", "faq-how-to-raise-a-dispute"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2100, 118),
+        seo: { slug: "faq-what-if-seller-refuses-return" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(86),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "Can I place a bid on multiple items at once?",
-        answer: "<p>Yes, you can have active bids on multiple auction listings simultaneously. Just keep in mind that winning all of them means you must pay for all of them. Manage your budget carefully before bidding across multiple auctions.</p>",
-        category: "orders_payment",
+        id: "faq-how-long-does-refund-take",
+        question: "How long does a refund take?",
+        answer: html(`<p>Once a return is approved and the item (where applicable) is received back by the seller, refunds are processed within:</p><ul><li><strong>UPI and bank transfer</strong>: 2–3 business days</li><li><strong>Razorpay (card/net banking/wallet)</strong>: 5–7 business days (subject to your bank's processing time)</li><li><strong>COD orders</strong>: refunded as LetItRip wallet credit, or by bank transfer (takes 3–5 days and requires bank details verification)</li></ul><p>If a refund is not received within 10 business days of approval, contact <strong>support@letitrip.in</strong> with your order ID — we escalate within 24 hours.</p>`),
+        category: "returns_refunds",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 11,
-        priority: 5,
-        tags: ["auction", "multiple-bids", "bidding"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 320, helpful: 260, notHelpful: 14 },
-        seo: {
-            slug: "bid-on-multiple-auctions",
-            metaTitle: "Can I Bid on Multiple Auctions at Once? | LetItRip FAQ",
-            metaDescription: "You can place active bids on multiple LetItRip auctions simultaneously. Winning all bids requires payment for each.",
-        },
+        order: 4,
+        priority: 7,
+        tags: ["refund", "timeline", "payment"],
+        relatedFAQs: ["faq-what-is-the-return-policy"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2800, 132),
+        seo: { slug: "faq-how-long-does-refund-take" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(8),
     },
     {
-        question: "Will I be notified if I'm outbid?",
-        answer: "<p>Yes. You'll receive an <strong>email and in-app notification</strong> when another buyer outbids you. You can then return to the listing and place a higher bid before the auction ends. Enable browser notifications for real-time alerts.</p>",
-        category: "orders_payment",
+        id: "faq-can-i-cancel-my-order",
+        question: "Can I cancel my order?",
+        answer: html(`<p>You can cancel an order <strong>before the seller dispatches it</strong>. Once dispatched, cancellation converts to a return request (subject to the seller's return policy).</p><p>To cancel: My Account → Orders → <strong>"Cancel Order"</strong>. A full refund is issued immediately if cancelled pre-dispatch. If the seller has already packed (status "Processing"), they may charge a restocking fee at their discretion — this is shown before you confirm the cancellation.</p><p><strong>Auction wins and pre-order deposits are non-refundable</strong> once the auction has closed or the pre-order window has ended. These are binding commitments — see the relevant FAQ sections for details.</p>`),
+        category: "returns_refunds",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 12,
+        order: 5,
         priority: 6,
-        tags: ["outbid", "notification", "auction", "bid"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 430, helpful: 370, notHelpful: 16 },
-        seo: {
-            slug: "outbid-notification",
-            metaTitle: "Will I Be Notified If Outbid? | LetItRip Auction Alerts",
-            metaDescription: "LetItRip sends email and in-app alerts when you're outbid in an auction so you can place a higher bid.",
-        },
+        tags: ["cancel", "order"],
+        relatedFAQs: ["faq-how-long-does-refund-take"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3200, 148),
+        seo: { slug: "faq-can-i-cancel-my-order" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(5),
     },
-    // ============================================
-    // SHIPPING & DELIVERY — 10 FAQs
-    // ============================================
     {
-        question: "Who handles shipping on LetItRip?",
-        answer: "<p>Each seller manages their own shipping. LetItRip is a <strong>marketplace platform</strong> — we don't warehouse or ship products ourselves. Sellers partner with couriers such as Delhivery, BlueDart, India Post, or others of their choice. Shipping timelines, rates, and courier options vary by store.</p>",
-        category: "shipping_delivery",
+        id: "faq-how-to-raise-a-dispute",
+        question: "How do I raise a dispute on LetItRip?",
+        answer: html(`<p>The dispute window is open for <strong>5 days after confirmed delivery</strong>. Do not confirm delivery until you have inspected the item — confirming delivery closes the dispute window and releases payment to the seller.</p><p>To raise a dispute:</p><ol><li>Go to My Account → Orders → find the relevant order.</li><li>Click <strong>"Report Issue"</strong>.</li><li>Select the issue type (Not as described / Counterfeit / Damaged / Not received).</li><li>Upload supporting evidence (photos, screenshots of the original listing).</li><li>Submit — the seller is notified and has 48 hours to respond.</li></ol><p>If the seller does not respond or the dispute is not resolved within 5 business days, click "Escalate to LetItRip" for platform review. We issue a binding decision within 48 hours of escalation.</p>`),
+        category: "returns_refunds",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 6,
+        priority: 8,
+        tags: ["dispute", "report", "issue"],
+        relatedFAQs: ["faq-does-letitrip-guarantee-returns", "faq-what-if-seller-refuses-return"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2400, 126),
+        seo: { slug: "faq-how-to-raise-a-dispute" },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(4),
+    },
+    // ══════════════════════════════════════════════════════════════════════════
+    // ORDERS & PAYMENT (8 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
+    {
+        id: "faq-what-payment-methods-are-accepted",
+        question: "What payment methods does LetItRip accept?",
+        answer: html(`<p>LetItRip accepts all major Indian payment methods via Razorpay:</p><ul><li><strong>UPI</strong> — Google Pay, PhonePe, Paytm, BHIM, any UPI-enabled app</li><li><strong>Debit/Credit Cards</strong> — Visa, Mastercard, RuPay, Amex</li><li><strong>Net Banking</strong> — all major Indian banks</li><li><strong>EMI</strong> — 0% on Bajaj Finserv and select bank cards for orders above ₹3,000</li><li><strong>Cash on Delivery (COD)</strong> — for orders up to ₹10,000 (requires a 20% online deposit at checkout)</li></ul><p>All payments are processed via Razorpay (PCI-DSS Level 1 compliant). LetItRip never stores your card details.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: true,
         isPinned: true,
         order: 1,
         priority: 10,
-        tags: ["shipping", "seller", "courier", "marketplace", "delhivery"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 890, helpful: 740, notHelpful: 35 },
-        seo: {
-            slug: "who-handles-shipping",
-            metaTitle: "Who Handles Shipping on LetItRip? | Seller Shipping Policy",
-            metaDescription: "Shipping on LetItRip is managed by each individual seller. Rates and couriers vary by store.",
-        },
+        tags: ["payment", "upi", "card", "cod"],
+        relatedFAQs: ["faq-is-it-safe-to-pay-on-letitrip", "faq-is-cod-available"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(5100, 248),
+        seo: { slug: "faq-what-payment-methods-are-accepted" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "Is free shipping available?",
-        answer: "<p>Free shipping is <strong>not guaranteed platform-wide</strong>. It is entirely at the discretion of individual sellers. Some sellers offer free shipping on specific products, on orders above a minimum value, or during promotional events. Always check the product listing and the seller's store page for their current shipping offer.</p>",
-        category: "shipping_delivery",
+        id: "faq-how-does-escrow-work",
+        question: "How does escrow payment work on LetItRip?",
+        answer: html(`<p>Escrow is the core of LetItRip's buyer protection. Here is exactly how it works:</p><ol><li><strong>You pay at checkout</strong> — funds go to Razorpay's secure escrow. The seller does not receive them yet.</li><li><strong>Seller dispatches</strong> — once you have paid, the seller ships within their stated window.</li><li><strong>You inspect and confirm</strong> — when the item arrives, inspect it carefully. If everything is correct, click "Confirm Delivery" in My Account → Orders. This releases the payment to the seller.</li><li><strong>Auto-release</strong> — if you do not take action within 5 days of the courier marking the shipment as delivered, the payment is automatically released to the seller.</li></ol><p><strong>Critical:</strong> Do not click "Confirm Delivery" unless you are satisfied. Once confirmed, the escrow window closes and LetItRip's ability to hold funds is limited. For disputes, act within 5 days of delivery.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
-        showInFooter: true,
-        isPinned: true,
+        showInFooter: false,
+        isPinned: false,
         order: 2,
-        priority: 10,
-        tags: ["free-shipping", "shipping-cost", "seller-policy"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 1100, helpful: 900, notHelpful: 50 },
-        seo: {
-            slug: "is-free-shipping-available",
-            metaTitle: "Is Free Shipping Available on LetItRip? | Shipping FAQ",
-            metaDescription: "Free shipping on LetItRip depends on the individual seller. Check each product listing for the seller's shipping offer.",
-        },
+        priority: 9,
+        tags: ["escrow", "payment", "protection"],
+        relatedFAQs: ["faq-is-letitrip-safe-to-use", "faq-how-to-raise-a-dispute"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3600, 192),
+        seo: { slug: "faq-how-does-escrow-work" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "How long does delivery take?",
-        answer: "<p>Delivery timelines depend on the seller's location, your location, and the courier used. Typical estimates:</p><ul><li><strong>Metro cities:</strong> 2–4 business days</li><li><strong>Tier 2/3 cities:</strong> 4–7 business days</li><li><strong>Remote areas:</strong> 7–14 business days</li></ul><p>Check the product listing or the seller's store page for their estimated dispatch time.</p>",
-        category: "shipping_delivery",
+        id: "faq-is-it-safe-to-pay-on-letitrip",
+        question: "Is it safe to pay on LetItRip?",
+        answer: html(`<p>Yes — LetItRip uses an <strong>escrow model</strong> via Razorpay (PCI-DSS Level 1). Your payment is held securely and only released to the seller after you confirm delivery or after 5 days of confirmed delivery without a dispute.</p><p>LetItRip is registered under the Indian IT Act and complies with Consumer Protection (E-Commerce) Rules 2020. Our platform fee (shown transparently at checkout) is the only charge — no hidden fees.</p><p>That said, <strong>your vigilance matters too</strong>: inspect every item before confirming delivery, raise disputes within the 5-day window, and never pay outside the LetItRip platform (e.g., UPI to a seller's personal number). LetItRip cannot protect payments made outside our checkout.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 3,
         priority: 8,
-        tags: ["delivery-time", "shipping-time", "days", "metro", "courier"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 940, helpful: 800, notHelpful: 42 },
-        seo: {
-            slug: "how-long-does-delivery-take",
-            metaTitle: "How Long Does Delivery Take? | LetItRip Shipping Times",
-            metaDescription: "LetItRip delivery takes 2–4 days in metros and 4–14 days elsewhere, depending on the seller and courier.",
-        },
+        tags: ["payment", "security", "escrow", "safe"],
+        relatedFAQs: ["faq-how-does-escrow-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2400, 108),
+        seo: { slug: "faq-is-it-safe-to-pay-on-letitrip" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "Will I get a tracking number after my order ships?",
-        answer: "<p>Yes. Once the seller marks your order as shipped, you will receive an <strong>email notification with the tracking number and courier name</strong>. You can also view tracking details on your order page under <strong>My Orders</strong>.</p>",
-        category: "shipping_delivery",
+        id: "faq-what-are-letitrip-platform-fees",
+        question: "What are LetItRip's fees for buyers and sellers?",
+        answer: html(`<p><strong>For buyers:</strong> LetItRip charges no additional fee to buyers. The price you see is the price you pay (plus any shipping set by the seller). Payment processing fees are absorbed by the platform.</p><p><strong>For sellers:</strong> LetItRip charges a commission on successful sales:</p><ul><li><strong>Standard listings</strong>: 5% platform fee + 2.36% Razorpay processing (total ~7.36%)</li><li><strong>Auction listings</strong>: 5% platform fee + 2.36% Razorpay processing on the final hammer price</li><li><strong>Pre-order listings</strong>: 5% platform fee on the total order value at fulfilment</li></ul><p>There are no listing fees — you only pay when you sell. Promoted listings (optional) are charged separately at a flat rate set during promotion setup.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 4,
-        priority: 8,
-        tags: ["tracking", "tracking-number", "shipped", "courier"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 720, helpful: 610, notHelpful: 28 },
-        seo: {
-            slug: "will-i-get-tracking-number",
-            metaTitle: "Will I Get a Tracking Number? | LetItRip Shipment Tracking",
-            metaDescription: "Receive a tracking number by email once your seller ships your LetItRip order. Track via My Orders too.",
-        },
+        priority: 7,
+        tags: ["fees", "commission", "platform-fee", "sellers"],
+        relatedFAQs: ["faq-how-do-seller-payouts-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2200, 98),
+        seo: { slug: "faq-what-are-letitrip-platform-fees" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(87),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "How are graded cards (PSA/BGS slabs) packaged for shipping?",
-        answer: "<p>Sellers who specialise in graded cards typically use <strong>bubble wrap, foam inserts, and rigid cardboard boxes</strong> to protect slabs during transit. Some use double-boxing for extra safety. We strongly recommend purchasing only from sellers who describe their graded card packaging — check their store reviews for buyer feedback on packaging quality.</p>",
-        category: "shipping_delivery",
+        id: "faq-is-cod-available",
+        question: "Is Cash on Delivery (COD) available?",
+        answer: html(`<p>COD is available on LetItRip for orders up to <strong>₹10,000</strong>, subject to the seller enabling it for their store. Not all stores offer COD — check the payment options on the checkout page for the specific seller.</p><p>COD requires a <strong>20% online deposit</strong> at checkout to confirm the order. The remaining 80% is paid to the delivery agent on delivery. If you refuse delivery, the 20% deposit is non-refundable (it covers the seller's reverse-logistics cost).</p><p>COD is not available for auction wins or pre-orders — these require full online payment.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 5,
-        priority: 7,
-        tags: ["graded", "psa", "bgs", "slab", "packaging", "shipping"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 580, helpful: 500, notHelpful: 18 },
-        seo: {
-            slug: "graded-card-packaging-shipping",
-            metaTitle: "How Are Graded PSA/BGS Slabs Shipped? | LetItRip FAQ",
-            metaDescription: "Graded cards on LetItRip are packaged by sellers using bubble wrap and rigid boxes. Check store reviews for packaging quality.",
-        },
+        priority: 6,
+        tags: ["cod", "cash-on-delivery", "payment"],
+        relatedFAQs: ["faq-what-payment-methods-are-accepted"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1700, 74),
+        seo: { slug: "faq-is-cod-available" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(86),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "Do sellers ship internationally?",
-        answer: "<p>Most LetItRip sellers currently ship within India only. International shipping, if offered, is clearly stated in the seller's store page and product listing. Check the listing for delivery country eligibility before ordering.</p>",
-        category: "shipping_delivery",
+        id: "faq-can-i-use-multiple-coupons",
+        question: "Can I use multiple coupon codes on one order?",
+        answer: html(`<p>Yes — LetItRip supports stacking one <strong>platform coupon</strong> (issued by LetItRip) and one <strong>seller coupon</strong> (issued by the store) on the same order. Two platform coupons cannot be stacked — the higher-value one is applied automatically.</p><p>Coupon restrictions (minimum order value, applicable categories, first-order only) still apply per coupon. Check the coupon's terms at checkout before assuming it applies to your order.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 6,
         priority: 6,
-        tags: ["international", "worldwide", "shipping", "india-only"],
+        tags: ["coupon", "discount"],
         relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 410, helpful: 330, notHelpful: 30 },
-        seo: {
-            slug: "do-sellers-ship-internationally",
-            metaTitle: "Do LetItRip Sellers Ship Internationally? | FAQ",
-            metaDescription: "Most LetItRip sellers ship within India. Check each product listing for international shipping availability.",
-        },
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1900, 82),
+        seo: { slug: "faq-can-i-use-multiple-coupons" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "Can I change my delivery address after placing an order?",
-        answer: "<p>Address changes after order placement depend on whether the seller has already dispatched the item. Contact the seller immediately through your order page. If the item hasn't shipped yet, sellers can usually update the address. Once shipped, address changes are not possible.</p>",
-        category: "shipping_delivery",
+        id: "faq-why-was-my-payment-declined",
+        question: "Why was my payment declined?",
+        answer: html(`<p>Common causes:</p><ul><li><strong>Insufficient funds</strong> in your bank account or UPI-linked account</li><li><strong>Daily UPI limit exceeded</strong> — UPI has a ₹1 lakh/day limit per bank</li><li><strong>Card not enabled for online/international transactions</strong> — enable via your bank's mobile app</li><li><strong>Bank 2FA failed</strong> — wrong OTP or OTP expired</li><li><strong>VPN active</strong> — Razorpay may block payments from VPN IPs as a fraud precaution</li></ul><p>Try a different payment method or browser. The Razorpay error code shown at checkout identifies the exact cause. Contact <strong>support@letitrip.in</strong> with the error code for faster resolution.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 7,
-        priority: 6,
-        tags: ["address-change", "delivery-address", "order"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 380, helpful: 300, notHelpful: 22 },
-        seo: {
-            slug: "change-delivery-address-after-order",
-            metaTitle: "Can I Change My Delivery Address After Ordering? | LetItRip",
-            metaDescription: "Contact the seller immediately to change your delivery address. Changes are only possible before the item is shipped.",
-        },
+        priority: 7,
+        tags: ["payment", "declined", "error"],
+        relatedFAQs: ["faq-what-payment-methods-are-accepted"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2100, 92),
+        seo: { slug: "faq-why-was-my-payment-declined" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(9),
     },
     {
-        question: "What happens if my package is lost in transit?",
-        answer: "<p>If your package is lost:</p><ol><li>First check the tracking status for the latest courier update</li><li>Contact the seller via your order page — they are responsible for filing a claim with the courier</li><li>If the seller is unresponsive within 48 hours, contact LetItRip support at <strong>{{supportEmail}}</strong></li></ol><p>Sellers are encouraged to use insured shipping for high-value cards.</p>",
-        category: "shipping_delivery",
+        id: "faq-gst-invoice-for-my-order",
+        question: "Can I get a GST invoice for my order?",
+        answer: html(`<p>GST invoices are issued by individual sellers. Enter your <strong>GSTIN</strong> in the Billing Details section at checkout. The seller generates a GST-compliant invoice downloadable from My Account → Orders → <strong>"Download Invoice"</strong> once the order is confirmed.</p><p>Not all sellers are GST-registered — sellers with turnover below ₹40 lakh are exempt. LetItRip's platform fee (if applicable) is always GST-inclusive at 18%, and a receipt is in your account.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 8,
-        priority: 8,
-        tags: ["lost", "lost-package", "courier", "claim", "transit"],
+        priority: 5,
+        tags: ["gst", "invoice", "billing"],
         relatedFAQs: [],
         useSiteSettings: true,
-        stats: { views: 620, helpful: 530, notHelpful: 28 },
-        seo: {
-            slug: "package-lost-in-transit",
-            metaTitle: "What If My Package Is Lost in Transit? | LetItRip FAQ",
-            metaDescription: "Contact your seller first if your package is lost. LetItRip support can assist if the seller is unresponsive.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What if my order arrives damaged?",
-        answer: "<p>If your order arrives damaged:</p><ol><li><strong>Photograph the damage immediately</strong> — including the outer packaging and the item</li><li>Contact the seller via the order page within <strong>48 hours of delivery</strong></li><li>Share the photos — most sellers will arrange a replacement or refund per their return policy</li><li>If unresolved, contact LetItRip support with your order ID and photos</li></ol>",
-        category: "shipping_delivery",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 9,
-        priority: 9,
-        tags: ["damaged", "broken", "delivery", "return", "refund"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 730, helpful: 640, notHelpful: 30 },
-        seo: {
-            slug: "order-arrived-damaged",
-            metaTitle: "What to Do If My Order Arrives Damaged? | LetItRip FAQ",
-            metaDescription: "Photograph damage immediately and contact the seller within 48 hours. LetItRip support can escalate if needed.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Does the seller ship to all pincodes?",
-        answer: "<p>Not necessarily. Each seller's courier partners may have limited pincode coverage, especially for remote areas. You can check delivery eligibility by entering your pincode on the product listing page before adding to cart.</p>",
-        category: "shipping_delivery",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 10,
-        priority: 5,
-        tags: ["pincode", "delivery", "coverage", "remote"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 350, helpful: 280, notHelpful: 20 },
-        seo: {
-            slug: "seller-pincode-coverage",
-            metaTitle: "Does the Seller Ship to My Pincode? | LetItRip FAQ",
-            metaDescription: "Check your pincode on the product page for delivery eligibility. Coverage varies by seller and courier.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    // ============================================
-    // RETURNS & REFUNDS — 10 FAQs
-    // ============================================
-    {
-        question: "What is LetItRip's return policy?",
-        answer: "<p>LetItRip does not have a single platform-wide return policy. <strong>Return and refund terms are set by each individual seller</strong>. Before purchasing, always review the seller's return policy listed on their store page or product description. Common seller policies range from no returns to 7-day returns for items not as described.</p>",
-        category: "returns_refunds",
-        showOnHomepage: false,
-        showInFooter: true,
-        isPinned: true,
-        order: 1,
-        priority: 10,
-        tags: ["return-policy", "refund", "seller-policy", "returns"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 1320, helpful: 1100, notHelpful: 58 },
-        seo: {
-            slug: "return-policy",
-            metaTitle: "What Is the Return Policy on LetItRip? | Refunds FAQ",
-            metaDescription: "Return policies on LetItRip are set by individual sellers, not the platform. Check each seller's store page for their policy.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How do I initiate a return?",
-        answer: "<p>To initiate a return:</p><ol><li>Go to <strong>My Orders</strong> and open the relevant order</li><li>Click <strong>Request Return</strong> and describe the reason</li><li>The seller will review your request and respond within their stated timeline</li><li>If approved, you'll receive return shipping instructions from the seller</li></ol><p>Return eligibility, deadlines, and shipping costs are governed by the seller's policy.</p>",
-        category: "returns_refunds",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 2,
-        priority: 8,
-        tags: ["return", "refund", "how-to", "my-orders"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 820, helpful: 700, notHelpful: 38 },
-        seo: {
-            slug: "how-to-initiate-return",
-            metaTitle: "How to Initiate a Return on LetItRip | Step-by-Step Guide",
-            metaDescription: "Initiate a return from My Orders. The seller reviews your request and provides return instructions.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Is return shipping free?",
-        answer: "<p><strong>Return shipping costs depend on the seller's policy.</strong> Some sellers cover return shipping for items that are damaged or not as described; others require the buyer to bear return shipping costs. Check the seller's return policy on their store page before purchasing. LetItRip does not reimburse return shipping costs independently of the seller's decision.</p>",
-        category: "returns_refunds",
-        showOnHomepage: false,
-        showInFooter: true,
-        isPinned: false,
-        order: 3,
-        priority: 9,
-        tags: ["return-shipping", "free-returns", "seller-policy", "shipping-cost"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 980, helpful: 820, notHelpful: 50 },
-        seo: {
-            slug: "is-return-shipping-free",
-            metaTitle: "Is Return Shipping Free on LetItRip? | Returns FAQ",
-            metaDescription: "Return shipping costs are set by each seller. Check the seller's policy before purchasing.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What if I receive the wrong item?",
-        answer: "<p>If you receive an item different from what you ordered:</p><ol><li>Photograph the received item next to its packaging</li><li>Contact the seller immediately via your order page with photos</li><li>The seller is responsible for sending the correct item or issuing a full refund, including any return shipping costs</li><li>If the seller doesn't resolve it within <strong>72 hours</strong>, escalate to LetItRip support</li></ol>",
-        category: "returns_refunds",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 4,
-        priority: 9,
-        tags: ["wrong-item", "incorrect", "return", "refund"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 690, helpful: 600, notHelpful: 28 },
-        seo: {
-            slug: "received-wrong-item",
-            metaTitle: "What If I Received the Wrong Item? | LetItRip FAQ",
-            metaDescription: "Contact the seller with photos if you receive the wrong Pokemon card. Escalate to LetItRip support if unresolved.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How long does a refund take?",
-        answer: "<p>Once the seller approves your refund, processing times are:</p><ul><li><strong>UPI / Wallets:</strong> 1–3 business days</li><li><strong>Debit/Credit Cards:</strong> 5–7 business days</li><li><strong>Net Banking:</strong> 3–5 business days</li></ul><p>The refund timeline starts after the seller confirms the return, not from the date you raise the request.</p>",
-        category: "returns_refunds",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 5,
-        priority: 8,
-        tags: ["refund", "refund-time", "processing", "upi", "bank"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 870, helpful: 750, notHelpful: 32 },
-        seo: {
-            slug: "how-long-does-refund-take",
-            metaTitle: "How Long Does a Refund Take? | LetItRip Refund Timeline",
-            metaDescription: "Refunds on LetItRip take 1–7 business days depending on payment method, starting after seller approval.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I return a graded (PSA/BGS) card?",
-        answer: "<p>Returns for graded cards are subject to each seller's policy. Most sellers of graded cards accept returns only if the card is <strong>not as described</strong> (e.g., wrong grade, wrong card, damaged slab). Returns for change-of-mind on graded cards are typically not accepted. Always confirm with the seller before purchasing high-value slabs.</p>",
-        category: "returns_refunds",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 6,
-        priority: 8,
-        tags: ["graded", "psa", "bgs", "slab", "return", "refund"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 560, helpful: 490, notHelpful: 28 },
-        seo: {
-            slug: "return-graded-psa-bgs-card",
-            metaTitle: "Can I Return a PSA or BGS Graded Card? | LetItRip FAQ",
-            metaDescription: "Returns for graded cards depend on each seller's policy. Most accept returns only for items not as described.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I return a sealed booster pack or box?",
-        answer: "<p>Sealed products are generally non-returnable once the seal has been broken. If the product was damaged in transit or received in an unsealed condition, contact the seller with photographic evidence immediately. The seller's policy governs whether a return or replacement is offered.</p>",
-        category: "returns_refunds",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 7,
-        priority: 7,
-        tags: ["sealed", "booster-pack", "booster-box", "return"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 490, helpful: 420, notHelpful: 22 },
-        seo: {
-            slug: "return-sealed-booster-pack",
-            metaTitle: "Can I Return a Sealed Booster Pack or Box? | LetItRip FAQ",
-            metaDescription: "Sealed products are non-returnable once opened. Damaged or unsealed deliveries follow the seller's return policy.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I get a refund on an auction purchase?",
-        answer: "<p>Auction purchases are generally <strong>final and non-refundable</strong> unless the item received is significantly not as described (wrong card, wrong grade, damaged in transit). Buyers are encouraged to ask the seller all questions before bidding. Refunds for auction wins are handled case-by-case by the seller, and LetItRip support can mediate if needed.</p>",
-        category: "returns_refunds",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 8,
-        priority: 8,
-        tags: ["auction", "refund", "return", "non-refundable"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 540, helpful: 460, notHelpful: 35 },
-        seo: {
-            slug: "refund-auction-purchase",
-            metaTitle: "Can I Get a Refund on an Auction Purchase? | LetItRip FAQ",
-            metaDescription: "Auction purchases are final unless the item is significantly not as described. Contact the seller or LetItRip support.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What if the seller refuses my return request?",
-        answer: "<p>If a seller refuses a return request you believe is valid (e.g., item not as described, damaged in transit):</p><ol><li>Document everything — photos, order details, and your communication with the seller</li><li>Contact LetItRip support at <strong>{{supportEmail}}</strong> with your order ID</li><li>Our team will mediate and can take action against sellers who violate platform policies</li></ol>",
-        category: "returns_refunds",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 9,
-        priority: 9,
-        tags: ["return-refused", "dispute", "seller", "mediation", "support"],
-        relatedFAQs: [],
-        useSiteSettings: true,
-        stats: { views: 620, helpful: 560, notHelpful: 28 },
-        seo: {
-            slug: "seller-refused-return-request",
-            metaTitle: "What If the Seller Refuses My Return? | LetItRip Dispute",
-            metaDescription: "If a seller refuses a valid return, contact LetItRip support. We mediate and enforce platform policies.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How do I report a counterfeit or fake card?",
-        answer: "<p>If you receive a card you believe to be counterfeit:</p><ol><li>Do <strong>not</strong> return it yet — preserve it as evidence</li><li>Take clear photos (front, back, side profile) under good lighting</li><li>Contact LetItRip support at <strong>{{supportEmail}}</strong> with your order ID and photos</li></ol><p>Selling counterfeit cards is a serious violation and results in immediate seller suspension and legal referral where applicable.</p>",
-        category: "returns_refunds",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 10,
-        priority: 10,
-        tags: ["fake", "counterfeit", "proxy", "fraud", "authenticity"],
-        relatedFAQs: [],
-        useSiteSettings: true,
-        stats: { views: 740, helpful: 680, notHelpful: 22 },
-        seo: {
-            slug: "report-counterfeit-fake-card",
-            metaTitle: "How to Report a Counterfeit Pokemon Card | LetItRip",
-            metaDescription: "Received a fake Pokemon card? Contact LetItRip support with photos. Sellers of counterfeits are immediately suspended.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    // ============================================
-    // PRODUCT INFORMATION — 10 FAQs
-    // ============================================
-    {
-        question: "Are all Pokemon cards on LetItRip authentic?",
-        answer: "<p>Authenticity is our top priority. All sellers are vetted before listing, and listings are subject to ongoing review. However, as a marketplace, LetItRip relies on sellers to accurately represent their products. We <strong>strongly recommend</strong> purchasing graded cards from sellers with verified badges and reviewing store ratings before buying raw cards. Report any suspected fakes immediately.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: true,
-        order: 1,
-        priority: 10,
-        tags: ["authentic", "genuine", "fake", "counterfeit", "pokemon", "tcg"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 1050, helpful: 920, notHelpful: 38 },
-        seo: {
-            slug: "are-cards-authentic",
-            metaTitle: "Are Pokemon Cards on LetItRip Authentic? | FAQ",
-            metaDescription: "LetItRip vets all sellers for authenticity. Buy graded cards from verified sellers for maximum confidence.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What does '1st Edition' mean for Pokemon cards?",
-        answer: "<p>First Edition cards were printed in the very first production run of a Pokemon TCG set. They are identified by a <strong>small '1st Edition' stamp</strong> on the left side of the card art. First Edition Base Set cards (1999) are among the most valuable in the hobby. Non-1st Edition prints from the same set are called <strong>Unlimited</strong> and are more common.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 2,
-        priority: 8,
-        tags: ["1st-edition", "first-edition", "base-set", "stamp", "value"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 870, helpful: 750, notHelpful: 22 },
-        seo: {
-            slug: "what-is-1st-edition-pokemon-card",
-            metaTitle: "What Does '1st Edition' Mean for Pokemon Cards? | LetItRip",
-            metaDescription: "1st Edition Pokemon cards were printed in the first production run of a set and carry a special stamp on the card art.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is PSA / BGS / CGC grading?",
-        answer: "<p>Professional grading companies evaluate the condition of a card and assign a numeric grade (1–10), then seal it in a tamper-evident protective case called a <strong>slab</strong>:</p><ul><li><strong>PSA</strong> (Professional Sports Authenticator) — industry standard; PSA 10 is near-perfect</li><li><strong>BGS</strong> (Beckett Grading Services) — uses subgrades for centering, corners, edges, surface; BGS 10 is called Pristine</li><li><strong>CGC</strong> — newer, growing in popularity</li></ul><p>Graded cards command premiums over raw cards because of guaranteed authenticity and condition.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 3,
-        priority: 9,
-        tags: ["psa", "bgs", "cgc", "grading", "slab", "grade"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 1100, helpful: 980, notHelpful: 30 },
-        seo: {
-            slug: "what-is-psa-bgs-cgc-grading",
-            metaTitle: "What Is PSA, BGS, CGC Grading? | Pokemon Card Grades Explained",
-            metaDescription: "PSA, BGS, and CGC are professional grading companies that authenticate Pokemon cards and assign condition grades 1–10.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What card conditions are used on LetItRip?",
-        answer: "<p>Sellers on LetItRip use standard Pokemon TCG card condition grades:</p><ul><li><strong>Mint (M)</strong> — Near perfect, virtually unplayed</li><li><strong>Near Mint (NM)</strong> — Minimal wear, sharp corners</li><li><strong>Lightly Played (LP)</strong> — Minor edge wear or scratches</li><li><strong>Moderately Played (MP)</strong> — Visible wear on corners, edges, or face</li><li><strong>Heavily Played (HP)</strong> — Significant wear, still identifiable</li><li><strong>Damaged (D)</strong> — Major physical damage</li></ul><p>Always check the seller's photos and description. For high-value purchases, ask for additional photos.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 4,
-        priority: 9,
-        tags: ["condition", "mint", "near-mint", "played", "grading", "wear"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 780, helpful: 680, notHelpful: 28 },
-        seo: {
-            slug: "pokemon-card-conditions",
-            metaTitle: "Pokemon Card Conditions Explained | LetItRip FAQ",
-            metaDescription: "Understand Mint, Near Mint, Lightly Played, Moderately Played, Heavily Played card conditions used on LetItRip.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is a 'holo rare' card?",
-        answer: "<p>A <strong>holo rare</strong> is a card with a holographic foil pattern on the card illustration (the picture area). Holo rares are denoted by a star symbol (★) in their rarity. In the Base Set, cards like Charizard, Blastoise, and Mewtwo are holo rares. They are generally more valuable than common or uncommon cards from the same set.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 5,
-        priority: 7,
-        tags: ["holo", "holo-rare", "foil", "rarity", "charizard", "base-set"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 680, helpful: 590, notHelpful: 20 },
-        seo: {
-            slug: "what-is-holo-rare-card",
-            metaTitle: "What Is a Holo Rare Pokemon Card? | LetItRip FAQ",
-            metaDescription: "Holo rare Pokemon cards have a holographic foil on the illustration. They are rarer and more valuable than common cards.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What does 'raw' card mean?",
-        answer: "<p>A <strong>raw card</strong> is an ungraded card — one that hasn't been submitted to a professional grading company (PSA, BGS, CGC). Raw cards are not in a protective slab and their condition is assessed visually. Raw cards in high grades (NM or better) are often submitted for grading by buyers.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 6,
-        priority: 6,
-        tags: ["raw", "ungraded", "condition", "grading"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 550, helpful: 480, notHelpful: 18 },
-        seo: {
-            slug: "what-does-raw-card-mean",
-            metaTitle: "What Does 'Raw Card' Mean in Pokemon TCG? | LetItRip FAQ",
-            metaDescription: "A 'raw' Pokemon card is ungraded and not in a protective slab. Condition is assessed visually by the seller.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I ask a seller questions before buying?",
-        answer: "<p>Yes! On any product listing, you can message the seller directly using the <strong>Ask Seller</strong> button. You can request additional photos, clarify the card's condition, or ask about packaging. We recommend doing this for any card valued above ₹1,000.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 7,
-        priority: 7,
-        tags: ["ask-seller", "question", "contact", "listing"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 460, helpful: 400, notHelpful: 18 },
-        seo: {
-            slug: "ask-seller-questions",
-            metaTitle: "Can I Ask a Seller Questions Before Buying? | LetItRip FAQ",
-            metaDescription: "Use the Ask Seller button on any product page to get clarifications, photos, or condition details before purchasing.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How do I know if the price is fair for a Pokemon card?",
-        answer: "<p>A few ways to gauge fair pricing:</p><ul><li>Compare with other listings of the same card on LetItRip</li><li>Check recent sold prices on international platforms like TCGPlayer or eBay for reference (converted to INR)</li><li>For graded cards, PSA Population Reports show how many of a grade exist — rarer grades command higher prices</li><li>Condition matters a lot — an NM Charizard is worth significantly more than an LP one</li></ul>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 8,
-        priority: 6,
-        tags: ["price", "fair-value", "tcgplayer", "ebay", "market-value"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 640, helpful: 560, notHelpful: 28 },
-        seo: {
-            slug: "how-to-know-fair-price",
-            metaTitle: "How to Know If a Pokemon Card Price Is Fair | LetItRip FAQ",
-            metaDescription: "Compare listings on LetItRip, check international sold prices on TCGPlayer/eBay, and consider card condition and grade rarity.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Are product photos on listings accurate?",
-        answer: "<p>Sellers are required to upload <strong>actual photos of the specific card being sold</strong> (not stock images) for all singles and graded cards. If you're buying a specific item, look for listings with multiple angles showing corners, edges, and surface. If a listing uses a stock image, contact the seller for actual photos before purchasing.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 9,
-        priority: 7,
-        tags: ["photos", "listing-photos", "stock-image", "condition"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 420, helpful: 360, notHelpful: 22 },
-        seo: {
-            slug: "are-listing-photos-accurate",
-            metaTitle: "Are Product Photos on LetItRip Accurate? | FAQ",
-            metaDescription: "Sellers must upload actual photos of the card being sold. Ask the seller for more photos if stock images are used.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is an Elite Trainer Box (ETB)?",
-        answer: "<p>An <strong>Elite Trainer Box (ETB)</strong> is an official Pokemon TCG product that includes booster packs, energy cards, card sleeves, dice, and a collector's box. ETBs are sealed products from The Pokemon Company and are popular with collectors and players. Prices vary by set — older or discontinued ETBs can command high premiums.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 10,
-        priority: 5,
-        tags: ["etb", "elite-trainer-box", "sealed", "booster", "pokemon"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 490, helpful: 430, notHelpful: 16 },
-        seo: {
-            slug: "what-is-elite-trainer-box-etb",
-            metaTitle: "What Is an Elite Trainer Box (ETB)? | LetItRip FAQ",
-            metaDescription: "An ETB is an official sealed Pokemon TCG product with booster packs, sleeves, and accessories. Popular with collectors.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    // ============================================
-    // ACCOUNT & SECURITY — 8 FAQs
-    // ============================================
-    {
-        question: "How do I create a LetItRip account?",
-        answer: "<p>Click <strong>Sign Up</strong> at the top right of any page. Enter your email address and create a password, or sign up with Google. Verify your email to activate your account. You can start browsing and purchasing immediately after verification.</p>",
-        category: "account_security",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 1,
-        priority: 8,
-        tags: ["sign-up", "register", "account", "email", "google"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 620, helpful: 530, notHelpful: 22 },
-        seo: {
-            slug: "how-to-create-account",
-            metaTitle: "How to Create a LetItRip Account | Sign Up Guide",
-            metaDescription: "Create your LetItRip account with email or Google. Verify your email to start buying Pokemon TCG cards.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How do I reset my password?",
-        answer: "<p>On the login page, click <strong>Forgot Password</strong> and enter your registered email. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it. The reset link expires in <strong>30 minutes</strong>.</p>",
-        category: "account_security",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 2,
-        priority: 7,
-        tags: ["password", "reset", "forgot-password", "login"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 530, helpful: 460, notHelpful: 20 },
-        seo: {
-            slug: "how-to-reset-password",
-            metaTitle: "How to Reset My Password | LetItRip Account Help",
-            metaDescription: "Use the Forgot Password link on the login page. A reset link will be emailed to you and expires in 30 minutes.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How do I save items to my wishlist?",
-        answer: "<p>On any product listing, click the <strong>heart icon</strong> to add it to your wishlist. You need to be signed in to use this feature. View and manage your saved items from <strong>My Account → Wishlist</strong>.</p>",
-        category: "account_security",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 3,
-        priority: 6,
-        tags: ["wishlist", "save", "heart", "favourite"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 390, helpful: 340, notHelpful: 14 },
-        seo: {
-            slug: "how-to-save-to-wishlist",
-            metaTitle: "How to Save Items to My Wishlist | LetItRip FAQ",
-            metaDescription: "Click the heart icon on any product listing to save it to your wishlist. Manage it from My Account.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How do I update my delivery address?",
-        answer: "<p>Go to <strong>My Account → Addresses</strong> to add, edit, or delete delivery addresses. You can save multiple addresses and mark one as default. You can also add a new address at checkout without saving it to your account.</p>",
-        category: "account_security",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 4,
-        priority: 6,
-        tags: ["address", "delivery-address", "update", "account"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 420, helpful: 370, notHelpful: 16 },
-        seo: {
-            slug: "update-delivery-address",
-            metaTitle: "How to Update My Delivery Address | LetItRip Account",
-            metaDescription: "Add, edit, or delete delivery addresses from My Account → Addresses. Set a default address for faster checkout.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Is my personal information secure?",
-        answer: "<p>Yes. LetItRip follows industry best practices for data security:</p><ul><li>Passwords are hashed and never stored in plain text</li><li>Personal data is encrypted at rest and in transit (TLS 1.3)</li><li>We do not sell or share your personal data with third parties for marketing</li><li>Payment details are handled exclusively by Razorpay — we never see your card number</li></ul>",
-        category: "account_security",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 5,
-        priority: 9,
-        tags: ["security", "privacy", "data", "encrypted", "password"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 580, helpful: 510, notHelpful: 18 },
-        seo: {
-            slug: "is-personal-information-secure",
-            metaTitle: "Is My Personal Information Secure on LetItRip? | FAQ",
-            metaDescription: "LetItRip encrypts your data at rest and in transit. Payments are handled by Razorpay — we never store card details.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What should I do if my account is compromised?",
-        answer: "<p>If you suspect your account has been accessed without your permission:</p><ol><li><strong>Change your password immediately</strong> from Account → Security</li><li>Check your order history for any unauthorised purchases</li><li>Contact LetItRip support at <strong>{{supportEmail}}</strong> with the subject line 'Account Compromised'</li><li>We'll temporarily lock the account and investigate</li></ol>",
-        category: "account_security",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 6,
-        priority: 10,
-        tags: ["hacked", "compromised", "security", "password", "account"],
-        relatedFAQs: [],
-        useSiteSettings: true,
-        stats: { views: 340, helpful: 310, notHelpful: 12 },
-        seo: {
-            slug: "account-compromised-what-to-do",
-            metaTitle: "What to Do If My Account Is Compromised | LetItRip Security",
-            metaDescription: "Change your password immediately and contact LetItRip support if you suspect unauthorised access to your account.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I have multiple accounts?",
-        answer: "<p>No. Each person is permitted <strong>one buyer account</strong> on LetItRip. Creating multiple accounts to exploit promotions, coupons, or giveaways is a violation of our Terms of Service and may result in all associated accounts being suspended.</p>",
-        category: "account_security",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 7,
-        priority: 7,
-        tags: ["multiple-accounts", "duplicate", "terms", "suspension"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 280, helpful: 240, notHelpful: 18 },
-        seo: {
-            slug: "can-i-have-multiple-accounts",
-            metaTitle: "Can I Have Multiple Accounts on LetItRip? | FAQ",
-            metaDescription: "One account per person is allowed on LetItRip. Multiple accounts violate our Terms of Service.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How do I close my account?",
-        answer: "<p>To close your account, email us at <strong>{{supportEmail}}</strong> with the subject 'Account Deletion Request'. We'll process it within 7 business days. Note that any pending orders must be resolved before deletion. Closed accounts cannot be restored.</p>",
-        category: "account_security",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 8,
-        priority: 5,
-        tags: ["close-account", "delete-account", "gdpr", "data"],
-        relatedFAQs: [],
-        useSiteSettings: true,
-        stats: { views: 220, helpful: 190, notHelpful: 12 },
-        seo: {
-            slug: "how-to-close-account",
-            metaTitle: "How to Close My LetItRip Account | Account Deletion",
-            metaDescription: "Email support to request account deletion. Processed within 7 business days. Pending orders must be resolved first.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    // ============================================
-    // TECHNICAL SUPPORT — 5 FAQs
-    // ============================================
-    {
-        question: "The website is slow or not loading — what should I do?",
-        answer: "<p>Try these steps:</p><ol><li>Refresh the page (Ctrl+R / Cmd+R)</li><li>Clear your browser cache and cookies</li><li>Try a different browser (Chrome, Firefox, or Edge are recommended)</li><li>Check your internet connection</li><li>If the issue persists across browsers, there may be a temporary outage — check our social media pages for updates</li></ol>",
-        category: "technical_support",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 1,
-        priority: 7,
-        tags: ["slow", "loading", "browser", "cache", "outage"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 380, helpful: 310, notHelpful: 28 },
-        seo: {
-            slug: "website-slow-not-loading",
-            metaTitle: "Website Slow or Not Loading? | LetItRip Technical Help",
-            metaDescription: "Fix a slow or unresponsive LetItRip website by clearing cache, trying a different browser, or checking your connection.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "I can't complete my checkout — what's wrong?",
-        answer: "<p>Common checkout issues and fixes:</p><ul><li><strong>Payment not going through:</strong> Try a different payment method or browser</li><li><strong>Address validation error:</strong> Ensure your pincode matches your city and state</li><li><strong>Coupon not applying:</strong> Check the code's expiry and minimum order value</li><li><strong>Cart is empty:</strong> The item may have gone out of stock — refresh and re-add</li></ul><p>If the problem continues, email <strong>{{supportEmail}}</strong> with a screenshot.</p>",
-        category: "technical_support",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 2,
-        priority: 8,
-        tags: ["checkout", "payment-error", "cart", "pincode", "coupon"],
-        relatedFAQs: [],
-        useSiteSettings: true,
-        stats: { views: 490, helpful: 420, notHelpful: 35 },
-        seo: {
-            slug: "cant-complete-checkout",
-            metaTitle: "I Can't Complete My Checkout | LetItRip Technical FAQ",
-            metaDescription: "Resolve checkout issues on LetItRip: payment errors, address problems, coupon issues, and empty cart errors.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "My auction bid isn't registering — what do I do?",
-        answer: "<p>If your bid doesn't appear after clicking Place Bid:</p><ol><li>Refresh the page to check if the bid was actually recorded</li><li>Ensure you're signed in — bids require an active session</li><li>Check that your bid amount is higher than the current highest bid (plus any minimum increment)</li><li>If the problem persists, contact support with the auction listing URL and your bid amount</li></ol>",
-        category: "technical_support",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 3,
-        priority: 7,
-        tags: ["auction", "bid", "not-registering", "error"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 310, helpful: 270, notHelpful: 22 },
-        seo: {
-            slug: "auction-bid-not-registering",
-            metaTitle: "My Auction Bid Isn't Registering | LetItRip Technical FAQ",
-            metaDescription: "If your bid doesn't register, refresh the page, check you're signed in, and ensure your bid exceeds the current highest bid.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "I'm not receiving email notifications — how do I fix this?",
-        answer: "<p>If you're not getting emails from LetItRip:</p><ol><li>Check your spam or promotions folder</li><li>Add <strong>noreply@letitrip.in</strong> to your email contacts/safe-senders list</li><li>Verify your email address in Account → Profile</li><li>Check your notification preferences in Account → Notifications</li></ol>",
-        category: "technical_support",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 4,
-        priority: 6,
-        tags: ["email", "notifications", "spam", "alerts"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 290, helpful: 250, notHelpful: 18 },
-        seo: {
-            slug: "not-receiving-email-notifications",
-            metaTitle: "Not Receiving Email Notifications | LetItRip Technical Help",
-            metaDescription: "Fix missing LetItRip emails by checking spam, whitelisting noreply@letitrip.in, and reviewing notification settings.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How do I report a bug or technical issue?",
-        answer: "<p>Found a bug? We appreciate your help! Email <strong>{{supportEmail}}</strong> with:</p><ul><li>A description of the issue</li><li>The URL where it occurred</li><li>Your browser and device (e.g., Chrome 124 on Android)</li><li>A screenshot if possible</li></ul><p>Our engineering team reviews all bug reports and will acknowledge your report within 2 business days.</p>",
-        category: "technical_support",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 5,
-        priority: 5,
-        tags: ["bug", "report", "technical", "issue", "feedback"],
-        relatedFAQs: [],
-        useSiteSettings: true,
-        stats: { views: 240, helpful: 210, notHelpful: 10 },
-        seo: {
-            slug: "report-bug-technical-issue",
-            metaTitle: "How to Report a Bug on LetItRip | Technical Support",
-            metaDescription: "Report bugs to LetItRip support with a URL, browser details, and screenshot. Acknowledged within 2 business days.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    // ══════════════════════════════════════════════════════════════════════════
-    // HOT WHEELS — 10 FAQs
-    // ══════════════════════════════════════════════════════════════════════════
-    {
-        question: "What is a Hot Wheels Treasure Hunt (TH) car?",
-        answer: "<p>Treasure Hunts are special variant cars hidden within Hot Wheels mainline assortments. They feature a flame logo on the card, a real rider rubber tire variant (on Super Treasure Hunts), and a subtle 'TH' marking on the car. <strong>Super Treasure Hunts</strong> have a spectraflame metallic paint finish and real rider tires — they are rarer and more valuable. Both types are randomly packed: approximately 1 TH per case and 1 STH per several cases.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 1,
-        priority: 8,
-        tags: ["hot-wheels", "treasure-hunt", "super-treasure-hunt", "th", "sth"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 620, helpful: 540, notHelpful: 22 },
-        seo: {
-            slug: "hot-wheels-treasure-hunt-guide",
-            metaTitle: "What is a Hot Wheels Treasure Hunt? | LetItRip Guide",
-            metaDescription: "Treasure Hunts and Super Treasure Hunts explained — rarity, markings, and what makes them collectible.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is Hot Wheels Car Culture and how is it different from mainline?",
-        answer: "<p><strong>Hot Wheels Car Culture</strong> is a premium line of cars sold in 5-car packs, featuring realistic licensed vehicles, detailed casting, premium rubber tires, and high-quality paint. Unlike the basic 97p mainline cars, Car Culture series focus on specific themes (e.g., Japan Historics, Germany or Bust, Car Culture Mix) and are sold primarily at specialty retailers. They are not mixed into standard pegs.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 2,
-        priority: 7,
-        tags: ["hot-wheels", "car-culture", "premium", "mainline", "difference"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 480, helpful: 410, notHelpful: 18 },
-        seo: {
-            slug: "hot-wheels-car-culture-vs-mainline",
-            metaTitle: "Hot Wheels Car Culture vs Mainline | LetItRip FAQ",
-            metaDescription: "Understand the difference between Hot Wheels mainline and premium Car Culture series.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Are Hot Wheels cars on LetItRip authentic and not counterfeit?",
-        answer: "<p>Yes. All Hot Wheels listings on LetItRip go through seller verification. Sellers must provide proof of purchase (retailer invoice or distributor import bill) to list. We strongly encourage buyers to check the card back for the authentic Hot Wheels logo and copyright markings. If you receive a counterfeit, report it immediately and we will take action under our Buyer Protection policy.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 3,
-        priority: 8,
-        tags: ["hot-wheels", "authentic", "counterfeit", "verification"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 390, helpful: 340, notHelpful: 14 },
-        seo: {
-            slug: "hot-wheels-authenticity-check",
-            metaTitle: "Are Hot Wheels on LetItRip Authentic? | Verification",
-            metaDescription: "How LetItRip ensures Hot Wheels authenticity and what to do if you receive a fake.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How should I store Hot Wheels cars to preserve their value?",
-        answer: "<p>For investment-grade storage: <ul><li>Keep cars <strong>on card</strong> — removing from packaging destroys most value</li><li>Store vertically in acrylic display cases to avoid card creasing</li><li>Avoid direct sunlight — UV fades card art and paint</li><li>Control humidity (40–55% RH) to prevent card warping</li><li>Super Treasure Hunts and Car Culture premium cars benefit from individual acrylic protectors</li></ul> For loose cars, separate by casting to prevent paint transfer.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 4,
-        priority: 6,
-        tags: ["hot-wheels", "storage", "preservation", "collecting", "value"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 310, helpful: 270, notHelpful: 12 },
-        seo: {
-            slug: "hot-wheels-storage-tips",
-            metaTitle: "How to Store Hot Wheels to Preserve Value | LetItRip",
-            metaDescription: "Tips for keeping Hot Wheels on card in mint condition to preserve collectible value.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I request specific Hot Wheels colour variants or casting variants?",
-        answer: "<p>Sellers list specific variants they have in stock — you cannot request custom variants. However, you can <strong>filter by category</strong> or use the search bar to find a specific casting name. If a variant you want isn't listed, you can message a seller directly or check back as inventory updates frequently. You can also use the wishlist feature to be notified when a matching product is listed.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 5,
-        priority: 5,
-        tags: ["hot-wheels", "variant", "casting", "request"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 260, helpful: 210, notHelpful: 18 },
-        seo: {
-            slug: "hot-wheels-variant-request",
-            metaTitle: "Can I Request Hot Wheels Variants? | LetItRip FAQ",
-            metaDescription: "How to find specific Hot Wheels variants and colour editions on LetItRip.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is the difference between Hot Wheels basic, premium, and Car Culture?",
-        answer: "<p><strong>Basic mainline</strong> cars are the standard single-blister-card cars sold at retail (≈₹200–₹250 MRP). They use die-cast metal bodies with plastic bases and painted plastic wheels. <strong>Premium</strong> series (e.g., Fast & Furious, Marvel, DC) feature licensed character vehicles, detailed interiors, and often rubber tires. <strong>Car Culture</strong> is the highest tier — themed multi-packs with ultra-detailed casting, real rider tires, and premium finishes.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 6,
-        priority: 6,
-        tags: ["hot-wheels", "basic", "premium", "car-culture", "comparison"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 420, helpful: 370, notHelpful: 16 },
-        seo: {
-            slug: "hot-wheels-tiers-comparison",
-            metaTitle: "Hot Wheels Basic vs Premium vs Car Culture | LetItRip FAQ",
-            metaDescription: "Compare Hot Wheels product tiers to understand what you're buying.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do Hot Wheels prices on LetItRip include GST?",
-        answer: "<p>All prices displayed on LetItRip include GST (18% on most hobby/toy items). Individual sellers who are GST-registered will issue a tax invoice upon request. If you need a GST invoice for your business, please share your GSTIN with the seller at checkout or via message before placing the order.</p>",
-        category: "orders_payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 13,
-        priority: 5,
-        tags: ["hot-wheels", "gst", "tax", "invoice", "price"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 280, helpful: 240, notHelpful: 12 },
-        seo: {
-            slug: "hot-wheels-gst-pricing",
-            metaTitle: "Are Hot Wheels Prices GST Inclusive on LetItRip?",
-            metaDescription: "LetItRip prices for Hot Wheels include GST. Request a tax invoice from the seller if needed.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is a Hot Wheels track set and which sets are compatible?",
-        answer: "<p>Hot Wheels track sets come with flexible orange track segments that connect modularly. All standard Hot Wheels cars (1:64 scale) are compatible with all track sets. Sets range from basic starters (~₹500) to elaborate motorized multi-loop systems (~₹5,000+). When buying track, check the connector type — older sets use T-connectors while newer ones use a push-lock connector. Both are compatible with standard cars.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 7,
-        priority: 5,
-        tags: ["hot-wheels", "track", "set", "compatibility", "orange-track"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 350, helpful: 300, notHelpful: 15 },
-        seo: {
-            slug: "hot-wheels-track-sets-compatibility",
-            metaTitle: "Hot Wheels Track Set Compatibility | LetItRip FAQ",
-            metaDescription: "Are Hot Wheels track sets compatible? Learn about connector types and set sizes.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What year is a Hot Wheels car from — how do I identify the year?",
-        answer: "<p>The year of a Hot Wheels car can be identified from the card back (series year is printed at the top or bottom). For loose cars, check the base of the car — the casting year and copyright year are usually stamped there, though note this reflects the casting creation year, not the specific production run year. Card back also lists the series mix letter and car number within that mix.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 8,
-        priority: 4,
-        tags: ["hot-wheels", "year", "identify", "casting", "card-back"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 290, helpful: 250, notHelpful: 10 },
-        seo: {
-            slug: "identify-hot-wheels-year",
-            metaTitle: "How to Identify a Hot Wheels Car's Year | LetItRip FAQ",
-            metaDescription: "How to read Hot Wheels card backs and casting bases to identify production year.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I sell Hot Wheels on LetItRip even without a business GST registration?",
-        answer: "<p>Yes. Individual collectors who do not hold a GST registration can sell on LetItRip as long as their annual turnover from the platform remains below the GST threshold (currently ₹20 lakh for most states). You will need to provide valid government-issued ID for KYC verification. We recommend consulting a CA if your sales volume grows beyond ₹10 lakh annually.</p>",
-        category: "general",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 11,
-        priority: 6,
-        tags: ["hot-wheels", "sell", "gst", "registration", "collector"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 340, helpful: 290, notHelpful: 14 },
-        seo: {
-            slug: "sell-hot-wheels-without-gst",
-            metaTitle: "Can I Sell Hot Wheels Without GST Registration? | LetItRip",
-            metaDescription: "Individual collectors can sell Hot Wheels on LetItRip without GST registration up to the annual threshold.",
-        },
+        variables: {},
+        stats: makeStats(1100, 48),
+        seo: { slug: "faq-gst-invoice-for-my-order" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(10),
     },
     // ══════════════════════════════════════════════════════════════════════════
-    // BEYBLADE BURST — 10 FAQs
+    // PRODUCT INFORMATION (8 FAQs)
     // ══════════════════════════════════════════════════════════════════════════
     {
-        question: "What are the four types of Beyblade Burst tops?",
-        answer: "<p>Beyblade Burst tops come in four performance types: <ul><li><strong>Attack</strong> — high aggression, designed to knock opponents out of the stadium. Low stamina.</li><li><strong>Defense</strong> — designed to absorb hits and stay in the stadium. Heavy weight distribution.</li><li><strong>Stamina</strong> — designed to outlast opponents by spinning longer. Low aggression.</li><li><strong>Balance</strong> — mixed attributes covering attack, defense, and stamina. Versatile choice.</li></ul> Each top consists of three layers: Energy Layer, Forge Disc, and Performance Tip.</p>",
+        id: "faq-how-do-pre-orders-work",
+        question: "How do pre-orders work on LetItRip?",
+        answer: html(`<p>Pre-orders let you reserve upcoming collectibles before they arrive in India:</p><ol><li>Browse pre-order listings — each shows an estimated delivery window (e.g., "Shipping in 45–60 days").</li><li>Pay a <strong>deposit</strong> (typically 20–30% of the total price) to secure your unit.</li><li>The remaining balance is charged automatically when the item is ready to ship.</li><li>If the seller cancels the pre-order, your deposit is refunded in full within 5 business days.</li></ol><p>Pre-orders are available for Beyblade X new releases, Pokémon booster boxes, S.H.Figuarts, Nendoroids, and Hot Wheels RLC exclusives. <strong>Estimated delivery windows are set by sellers</strong> — delays are possible (see the pre-order delay FAQ).</p>`),
         category: "product_information",
-        showOnHomepage: false,
+        showOnHomepage: true,
         showInFooter: false,
         isPinned: true,
         order: 1,
-        priority: 9,
-        tags: ["beyblade", "attack", "defense", "stamina", "balance", "type"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 780, helpful: 680, notHelpful: 25 },
+        priority: 10,
+        tags: ["pre-order", "deposit", "how-to"],
+        relatedFAQs: ["faq-can-i-cancel-a-pre-order", "faq-what-if-preorder-delayed"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(4700, 224),
         seo: {
-            slug: "beyblade-burst-types-explained",
-            metaTitle: "Beyblade Burst Types Explained | LetItRip FAQ",
-            metaDescription: "Attack, Defense, Stamina, and Balance — the four Beyblade Burst types explained.",
+            slug: "faq-how-do-pre-orders-work",
+            metaTitle: "How Do Pre-Orders Work on LetItRip?",
+            metaDescription: "Pre-orders on LetItRip let you reserve upcoming Pokémon, Beyblade X, and anime figures with a deposit.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(2),
     },
     {
-        question: "What Beyblade Burst series are available on LetItRip?",
-        answer: "<p>We stock tops and accessories from all major Beyblade Burst series: <ul><li>Beyblade Burst (Classic / Original)</li><li>Beyblade Burst Evolution / God Layer</li><li>Beyblade Burst Turbo / Cho-Z</li><li>Beyblade Burst GT / Rise / Gachi</li><li>Beyblade Burst Superking / Sparking</li><li>Beyblade Burst QuadDrive</li><li>Beyblade Burst DB (Dynamite Battle) / MCC</li></ul> Series are not fully compatible — check the layer size and disc compatibility before purchasing parts from different series.</p>",
+        id: "faq-can-i-cancel-a-pre-order",
+        question: "Can I cancel a pre-order?",
+        answer: html(`<p>You can cancel a pre-order <strong>before the seller marks it "In Production"</strong> — your deposit is fully refunded within 5 business days. After "In Production" status, cancellation may result in the deposit being forfeited (this is disclosed on the listing before you pay).</p><p>If the estimated delivery date shifts by more than 60 days, LetItRip gives you a 7-day window to cancel with a full deposit refund regardless of production status.</p>`),
         category: "product_information",
         showOnHomepage: false,
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         isPinned: false,
         order: 2,
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-        tags: ["beyblade", "series", "classic", "turbo", "gt", "superking", "quaddrive"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 530, helpful: 460, notHelpful: 18 },
-        seo: {
-            slug: "beyblade-burst-series-guide",
-            metaTitle: "Beyblade Burst Series Guide | LetItRip FAQ",
-            metaDescription: "All Beyblade Burst series from Classic to DB/MCC — what's available on LetItRip.",
-        },
+        tags: ["pre-order", "cancel", "deposit"],
+        relatedFAQs: ["faq-how-do-pre-orders-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2900, 134),
+        seo: { slug: "faq-can-i-cancel-a-pre-order" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "Are different Beyblade Burst series compatible with each other?",
-        answer: "<p>Compatibility depends on the layer size: <ul><li><strong>SwitchStrike / Cho-Z layers</strong> fit on SwitchStrike/Cho-Z discs and performance tips</li><li><strong>GT layers</strong> require GT Chip + Ring — not compatible with earlier layers</li><li><strong>Sparking/Superking</strong> layers and bases are generally compatible with Cho-Z and earlier discs/tips</li><li><strong>QuadDrive and MCC</strong> use a new unified base system incompatible with earlier series</li></ul> Always check the layer system before purchasing individual components for custom combinations.</p>",
+        id: "faq-what-if-preorder-delayed",
+        question: "What if my pre-order is delayed?",
+        answer: html(`<p>Collectibles pre-orders frequently experience delays due to production issues, customs clearance, or distributor problems — this is normal in the hobby. LetItRip's policy:</p><ul><li><strong>Minor delay (under 30 days)</strong>: seller updates the date and notifies you. No action required unless you want to cancel.</li><li><strong>Major delay (30–60 days)</strong>: LetItRip sends a notification. You have 7 days to cancel with a full deposit refund.</li><li><strong>Excessive delay (over 60 days)</strong>: LetItRip may initiate a full refund if the seller cannot provide a confirmed new date within 14 days.</li></ul><p>Track your pre-order's current status in My Account → Orders.</p>`),
         category: "product_information",
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         priority: 7,
-        tags: ["beyblade", "compatibility", "parts", "series", "custom"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 480, helpful: 400, notHelpful: 22 },
-        seo: {
-            slug: "beyblade-burst-parts-compatibility",
-            metaTitle: "Are Beyblade Burst Parts Compatible Across Series? | FAQ",
-            metaDescription: "Guide to Beyblade Burst cross-series parts compatibility by layer system.",
-        },
+        tags: ["pre-order", "delay"],
+        relatedFAQs: ["faq-how-do-pre-orders-work", "faq-can-i-cancel-a-pre-order"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2100, 94),
+        seo: { slug: "faq-what-if-preorder-delayed" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "What is a Beyblade Burst Stadium and which one should I buy?",
-        answer: "<p>A Beyblade Burst Stadium (or Battle Stadium) is the arena in which Beyblades battle. Key considerations: <ul><li><strong>Attack Stadiums</strong> — aggressive pocket design that throws tops out easily. Great for Attack-type battles.</li><li><strong>Standard Stadiums</strong> — balanced pocket depths for all type battles. Good for beginners.</li><li><strong>Hypersphere/Xtend+</strong> — wall stadiums where tops can travel vertically, unique to certain series</li></ul> For casual play, start with the standard stadium included in dual-pack or entry-level sets.</p>",
+        id: "faq-are-preorder-products-authentic",
+        question: "Are pre-order products guaranteed to be authentic?",
+        answer: html(`<p>All pre-orders on LetItRip must be from <strong>verified sellers</strong> sourcing directly from official distributors or brand-authorised retailers. Every pre-order listing must include proof of distributor agreement reviewed by LetItRip before going live.</p><p>For pre-orders above ₹10,000, sellers must provide a distributor invoice at dispatch. Confirmed counterfeit = full refund + immediate seller suspension.</p><p>That said, LetItRip does not physically inspect pre-order stock before dispatch. We rely on seller documentation and post-delivery buyer reporting. If you receive something that appears non-authentic, raise a dispute immediately — do not confirm delivery.</p>`),
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         order: 4,
-        priority: 7,
-        tags: ["beyblade", "stadium", "battle-stadium", "guide", "buy"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 410, helpful: 350, notHelpful: 16 },
-        seo: {
-            slug: "beyblade-burst-stadium-guide",
-            metaTitle: "Which Beyblade Stadium Should I Buy? | LetItRip FAQ",
-            metaDescription: "Guide to Beyblade Burst stadiums — types, differences, and beginner recommendations.",
-        },
+        priority: 6,
+        tags: ["pre-order", "authentic", "verified"],
+        relatedFAQs: ["faq-how-do-i-report-a-fake-item"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1500, 66),
+        seo: { slug: "faq-are-preorder-products-authentic" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(82),
+        updatedAt: daysAgo(9),
     },
     {
-        question: "Are Takara Tomy Beyblades different from Hasbro Beyblades?",
-        answer: "<p>Yes, there are meaningful differences: <ul><li><strong>Takara Tomy (Japan/Asia)</strong> — original manufacturer. Generally higher quality plastic, more consistent performance, considered the 'authentic' competitive version.</li><li><strong>Hasbro (US/International)</strong> — licensed versions with some modified parts and packaging for Western markets. Usually lighter plastic, slight performance differences.</li></ul> Both are physically compatible in most series. Competitive players generally prefer Takara Tomy. All listings on LetItRip specify the manufacturer.</p>",
+        id: "faq-what-condition-grades-does-letitrip-use",
+        question: "What item condition grades does LetItRip use?",
+        answer: html(`<p>All listings on LetItRip must disclose item condition using our standard grading scale:</p><ul><li><strong>Mint / Brand New (M)</strong> — factory sealed or never used, no imperfections</li><li><strong>Near Mint (NM)</strong> — opened but essentially perfect; minimal handling, no visible wear</li><li><strong>Lightly Played (LP)</strong> — minor wear visible under close inspection; no creases, scratches, or heavy marks</li><li><strong>Moderately Played (MP)</strong> — visible wear, minor scratches or edge wear; still functional/displayable</li><li><strong>Heavily Played (HP)</strong> — significant wear; creases, heavy edge wear, or discolouration present</li><li><strong>Damaged (D)</strong> — major defects; cracks, tears, or heavy damage disclosed in listing</li></ul><p>For graded cards or figures, the grade is set by the grading company (PSA, BGS, CGC, AFA) — not by LetItRip or the seller. Grading disputes must be raised with the grading company directly.</p>`),
         category: "product_information",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 5,
-        priority: 8,
-        tags: ["beyblade", "takara-tomy", "hasbro", "difference", "competitive"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 620, helpful: 540, notHelpful: 20 },
-        seo: {
-            slug: "takara-tomy-vs-hasbro-beyblade",
-            metaTitle: "Takara Tomy vs Hasbro Beyblade — What's the Difference? | FAQ",
-            metaDescription: "Compare Takara Tomy and Hasbro Beyblade Burst: quality, performance, and compatibility.",
-        },
+        priority: 7,
+        tags: ["condition", "grading", "near-mint"],
+        relatedFAQs: ["faq-what-is-a-graded-slab-psa-bgs"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1800, 84),
+        seo: { slug: "faq-what-condition-grades-does-letitrip-use" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(84),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "What launcher do I need for Beyblade Burst?",
-        answer: "<p>Beyblade Burst uses two types of launchers: <ul><li><strong>String Launcher (LR)</strong> — pull-string launch, suitable for all types. Higher spin speed.</li><li><strong>Grip Launcher</strong> — rip-cord mechanism, comes with most starter packs</li></ul> String launchers with a <strong>left-spin (L) or right-spin (R) setting</strong> are recommended for competitive play since some tops have a specific spin direction. Check the spin direction of your top before purchasing a launcher — most tops are right-spin unless labelled 'L' or 'LR'.</p>",
+        id: "faq-what-is-a-graded-slab-psa-bgs",
+        question: "What is a graded card or slab (PSA, BGS, CGC)?",
+        answer: html(`<p>A <strong>graded slab</strong> is a trading card that has been professionally authenticated and graded by a third-party grading company and encapsulated in a tamper-evident hard plastic case.</p><p>The major grading companies:</p><ul><li><strong>PSA (Professional Sports Authenticator)</strong> — the most recognised. Grades on a 1–10 scale. PSA 10 = Gem Mint (the highest).</li><li><strong>BGS (Beckett Grading Services)</strong> — also 1–10, with sub-grades for centering, corners, edges, and surface. BGS 9.5 "Gem Mint" is highly sought after.</li><li><strong>CGC (Certified Guaranty Company)</strong> — originally a comics grader, now popular for Pokémon. CGC 10 = Pristine.</li></ul><p>On LetItRip, all graded slab listings must display the cert/certificate number so buyers can verify the grade on the grading company's website before purchasing. If a slab arrives with a cracked case or mismatched cert number, raise a dispute immediately.</p>`),
         category: "product_information",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 6,
-        priority: 6,
-        tags: ["beyblade", "launcher", "string-launcher", "grip", "spin-direction"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 460, helpful: 390, notHelpful: 18 },
-        seo: {
-            slug: "beyblade-burst-launcher-guide",
-            metaTitle: "Which Beyblade Burst Launcher Do I Need? | LetItRip FAQ",
-            metaDescription: "String vs grip launcher for Beyblade Burst — and how spin direction matters.",
-        },
+        priority: 7,
+        tags: ["graded-slab", "psa", "bgs", "cgc", "pokemon", "authentication"],
+        relatedFAQs: ["faq-what-condition-grades-does-letitrip-use", "faq-how-to-spot-fake-pokemon-cards-authentication"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2400, 114),
+        seo: { slug: "faq-what-is-a-graded-slab-psa-bgs" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(83),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "What does 'Burst' mean in Beyblade Burst?",
-        answer: "<p>A 'Burst' occurs when a Beyblade's Energy Layer separates from the Disc and Tip mid-battle due to impact or a locking ratchet being defeated. Bursting a Beyblade counts for 2 points (vs. 1 point for a ring-out). The Burst mechanic introduces a risk/reward system — aggressive Attack types can force bursts but are also vulnerable to bursting themselves. The Burst Stop system on some tops (e.g., Orbit tips) reduces burst risk.</p>",
+        id: "faq-how-to-spot-fake-pokemon-cards-authentication",
+        question: "How do I spot fake Pokémon cards and authenticate collectibles?",
+        answer: html(`<p>Counterfeit collectibles are a real risk in secondary markets. Here's how to protect yourself on LetItRip and in general:</p><p><strong>Pokémon Cards:</strong></p><ul><li><strong>Light test</strong> — hold the card up to a bright light. Genuine cards have a black layer in the middle that blocks most light; fakes are often lighter or fully translucent.</li><li><strong>Bend test</strong> — real cards have a slight snap and return to shape. Fakes feel flimsy or don't snap back. (Only do this on cards you already own.)</li><li><strong>Print quality</strong> — genuine cards have sharp, fine printing; fakes often show dot patterns, blurry text, or washed-out colours.</li><li><strong>Rip test</strong> — genuine cards have a distinctive black inner layer. Never do this to a card you're buying — ask the seller for a light test video.</li></ul><p><strong>Graded Slabs:</strong></p><ul><li>Verify the cert number on PSA's, BGS's, or CGC's official website before paying.</li><li>Inspect the slab for tampering — the label should be sealed inside with no gaps.</li></ul><p><strong>Hot Wheels Redlines / Vintage:</strong></p><ul><li>Repainted castings are common — look for matching wheel colours, original tampos (decals), and period-correct packaging.</li></ul><p>If you're unsure about a listing, ask the seller for additional photos or a video authentication. Sellers on LetItRip are required to respond to authentication requests within 24 hours.</p>`),
         category: "product_information",
-        showOnHomepage: false,
+        showOnHomepage: true,
         showInFooter: false,
         isPinned: false,
         order: 7,
-        priority: 7,
-        tags: ["beyblade", "burst", "mechanic", "how-it-works", "scoring"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 540, helpful: 460, notHelpful: 20 },
+        priority: 8,
+        tags: ["fake", "counterfeit", "pokemon", "authentication", "graded-slab"],
+        relatedFAQs: ["faq-how-do-i-report-a-fake-item", "faq-what-is-a-graded-slab-psa-bgs"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(5200, 278),
         seo: {
-            slug: "what-is-beyblade-burst-mechanic",
-            metaTitle: "What Does 'Burst' Mean in Beyblade? | LetItRip FAQ",
-            metaDescription: "The burst mechanic explained — what happens when a Beyblade bursts and how scoring works.",
+            slug: "faq-how-to-spot-fake-pokemon-cards-authentication",
+            metaTitle: "How to Spot Fake Pokémon Cards and Authenticate Collectibles",
+            metaDescription: "Light test, print quality, graded slab cert checks — a buyer's guide to authenticating Pokémon cards, slabs, and collectibles.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(80),
+        updatedAt: daysAgo(3),
     },
     {
-        question: "How do I clean and maintain Beyblade Burst performance tips?",
-        answer: "<p>Performance tip maintenance: <ul><li>After each battle session, wipe tips clean with a soft cloth — dust causes wobble</li><li>Rubber tips (Xtend, Orbit, Meteo) can be cleaned with isopropyl alcohol on a cotton swab</li><li>Plastic tips need no lubrication — DO NOT apply oil or grease as it increases friction unevenly</li><li>Worn rubber tips can be replaced (sold separately on LetItRip) — rubber degrades after heavy use</li><li>Store Beyblades disassembled to avoid deforming the teeth (ratchet) mechanism</li></ul></p>",
+        id: "faq-what-is-beyblade-x",
+        question: "What is Beyblade X and where can I buy it in India?",
+        answer: html(`<p><strong>Beyblade X</strong> is the latest generation of Beyblade, launched by Takara Tomy in Japan in 2023. It features a new "X" gear system inside the bit — when activated, the top accelerates and launches out of the stadium for dramatic finishes. Beyblade X tops are officially called <em>Beys</em> and require an XStadium for correct play.</p><p>On LetItRip, verified sellers import official Takara Tomy Beyblade X products directly from Japan. You can buy:</p><ul><li>Individual tops (Dran Sword, Hells Scythe, Knight Shield, and more)</li><li>Launchers and cords</li><li>XStadiums (full-size and compact)</li><li>Booster and starter sets</li></ul><p>Browse the <strong>Beyblade X category</strong> on LetItRip and filter by seller rating to find trusted importers. Always confirm you are buying official Takara Tomy product — cheap Chinese counterfeits are common and do not perform correctly.</p>`),
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         showInFooter: false,
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         order: 8,
-        priority: 5,
-        tags: ["beyblade", "maintenance", "clean", "tip", "rubber"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 320, helpful: 270, notHelpful: 14 },
-        seo: {
-            slug: "beyblade-tip-maintenance",
-            metaTitle: "How to Maintain Beyblade Burst Tips | LetItRip FAQ",
-            metaDescription: "Cleaning and maintaining Beyblade Burst performance tips to preserve spinning performance.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What age is Beyblade Burst suitable for?",
-        answer: "<p>Beyblade Burst is officially rated for ages <strong>8 and above</strong> by Takara Tomy and Hasbro. The small parts (metal discs, performance tips) can be a choking hazard for children under 3. String launchers require some hand coordination and strength, which makes 6+ a practical lower limit. For competitive battling, children aged 8–12 pick up the rules quickly. There is no upper age limit — Beyblade has a large adult collector and competitive community.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 9,
-        priority: 4,
-        tags: ["beyblade", "age", "rating", "kids", "suitable"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 290, helpful: 250, notHelpful: 10 },
-        seo: {
-            slug: "beyblade-burst-age-rating",
-            metaTitle: "What Age is Beyblade Burst Suitable For? | LetItRip FAQ",
-            metaDescription: "Beyblade Burst age rating and safety information for children and adult collectors.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is the difference between a Beyblade 'Random Booster' and a 'Starter'?",
-        answer: "<p><strong>Starters</strong> contain a single, specific Beyblade top with a launcher — you know exactly what you're getting. <strong>Random Boosters</strong> (also called 'blind bag boosters') contain one of several possible tops — you don't know which until you open it. Random Boosters are typically cheaper per top but introduce randomness. Competitive players often prefer Starters for known meta-relevant tops, while casual collectors enjoy the surprise element of Random Boosters.</p>",
-        category: "product_information",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 10,
         priority: 6,
-        tags: ["beyblade", "random-booster", "starter", "blind-bag", "difference"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 380, helpful: 320, notHelpful: 16 },
+        tags: ["beyblade-x", "takara-tomy", "spinning-tops", "india"],
+        relatedFAQs: ["faq-how-do-i-report-a-fake-item"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3800, 178),
         seo: {
-            slug: "beyblade-random-booster-vs-starter",
-            metaTitle: "Beyblade Random Booster vs Starter — What's the Difference? | FAQ",
-            metaDescription: "Compare Beyblade Burst Starters and Random Boosters to choose the right purchase.",
+            slug: "faq-what-is-beyblade-x",
+            metaTitle: "What is Beyblade X? Buy Official Takara Tomy in India",
+            metaDescription: "Beyblade X is the latest Beyblade generation. Buy official Takara Tomy imports in India on LetItRip.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(78),
+        updatedAt: daysAgo(4),
     },
     // ══════════════════════════════════════════════════════════════════════════
-    // TRANSFORMERS — 8 FAQs
+    // ACCOUNT & SECURITY (7 FAQs)
     // ══════════════════════════════════════════════════════════════════════════
     {
-        question: "What are the main Transformers toy lines available on LetItRip?",
-        answer: "<p>We stock multiple Transformers lines: <ul><li><strong>Studio Series</strong> — movie-accurate figures from live-action films, highly detailed</li><li><strong>Masterpiece (MP)</strong> — premium collector-grade figures with maximum accuracy to G1 cartoon/comic designs</li><li><strong>Legacy</strong> — homage to classic G1 characters with modern engineering</li><li><strong>Kingdom / War for Cybertron</strong> — G1 designs with battle-damage features</li><li><strong>G1 Vintage (re-issues)</strong> — reissues of original 1984–86 toy designs</li><li><strong>Siege</strong> — Cybertronian mode versions of classic characters</li></ul></p>",
-        category: "product_information",
+        id: "faq-how-do-i-create-an-account",
+        question: "How do I create a LetItRip account?",
+        answer: html(`<p>Creating a LetItRip account is free and takes under a minute:</p><ol><li>Click <strong>Sign Up</strong> on any page.</li><li>Enter your email address and create a password, or sign up with Google.</li><li>Verify your email address — we send a verification link immediately.</li><li>Complete your profile (display name, optional phone number for WhatsApp updates).</li></ol><p>You can browse and wishlist items without an account, but you need an account to buy, bid, or sell. Phone verification is required for COD orders and bidding on auctions above ₹5,000.</p>`),
+        category: "account_security",
         showOnHomepage: false,
         showInFooter: false,
-        isPinned: true,
+        isPinned: false,
         order: 1,
         priority: 8,
-        tags: ["transformers", "studio-series", "masterpiece", "legacy", "g1", "line"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 540, helpful: 460, notHelpful: 20 },
-        seo: {
-            slug: "transformers-toy-lines-guide",
-            metaTitle: "Transformers Toy Lines Available on LetItRip | FAQ",
-            metaDescription: "Overview of Transformers toy lines — Studio Series, Masterpiece, Legacy, G1 and more.",
-        },
+        tags: ["account", "sign-up", "register"],
+        relatedFAQs: ["faq-how-do-i-become-a-verified-seller"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2200, 98),
+        seo: { slug: "faq-how-do-i-create-an-account" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "What does 'MISB' mean for Transformers figures?",
-        answer: "<p><strong>MISB</strong> stands for <em>Mint in Sealed Box</em> — the figure is in its original factory-sealed packaging, never opened. This is the highest condition grade for boxed Transformers. Other common grades: <ul><li><strong>MIB</strong> — Mint in Box (box opened but figure unused)</li><li><strong>MOSC</strong> — Mint on Sealed Card (for smaller carded figures)</li><li><strong>C9/C9.5</strong> — Collector's grade condition scale (C10 = perfect)</li><li><strong>Loose/Complete</strong> — figure removed from packaging, all accessories present</li></ul></p>",
-        category: "product_information",
+        id: "faq-how-do-i-become-a-verified-seller",
+        question: "How do I become a verified seller on LetItRip?",
+        answer: html(`<p>Selling on LetItRip requires manual verification — we review every store before approval. To apply:</p><ol><li>Go to My Account → <strong>Become a Seller</strong>.</li><li>Fill in your store details: store name, category, bio, and shipping policy.</li><li>Complete KYC: submit a government-issued ID (Aadhaar, PAN, or passport) and a selfie for identity verification.</li><li>Provide bank account or UPI details for payouts.</li><li>Our team reviews your application within 2–3 business days and approves or requests more information.</li></ol><p>Approval criteria include: valid KYC documents, a credible store description, and no history of fraudulent activity on LetItRip or associated platforms. Individual sellers and small businesses are both welcome.</p>`),
+        category: "account_security",
         showOnHomepage: false,
-        showInFooter: false,
+        showInFooter: true,
         isPinned: false,
         order: 2,
-        priority: 8,
-        tags: ["transformers", "misb", "mib", "condition", "grading", "sealed"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 480, helpful: 420, notHelpful: 16 },
+        priority: 9,
+        tags: ["seller", "verification", "kyc", "store"],
+        relatedFAQs: ["faq-what-is-kyc-verification", "faq-how-do-seller-payouts-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3100, 148),
         seo: {
-            slug: "transformers-misb-condition-grades",
-            metaTitle: "What Does MISB Mean for Transformers? | LetItRip FAQ",
-            metaDescription: "MISB, MIB, and collector condition grades explained for Transformers figures.",
+            slug: "faq-how-do-i-become-a-verified-seller",
+            metaTitle: "How to Become a Verified Seller on LetItRip",
+            metaDescription: "Apply to sell collectibles on LetItRip. Manual KYC verification and 2–3 day approval for Indian sellers.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(87),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "What is the difference between Autobots and Decepticons?",
-        answer: "<p>In the Transformers franchise, the two main factions are: <ul><li><strong>Autobots</strong> — led by Optimus Prime. Generally the heroic faction, dedicated to protecting life and freedom. Classic Autobots include Optimus Prime, Bumblebee, Jazz, Ironhide, Ratchet, and the Dinobots.</li><li><strong>Decepticons</strong> — led by Megatron (later Galvatron). The villainous faction seeking Energon and conquest. Classic Decepticons include Megatron, Starscream, Soundwave, Shockwave, and the Constructicons.</li></ul> Most Transformers toy lines are divided between these two factions.</p>",
-        category: "product_information",
+        id: "faq-what-is-kyc-verification",
+        question: "What is KYC verification and why is it required?",
+        answer: html(`<p>KYC (Know Your Customer) is a mandatory identity verification process required by Indian financial regulations for any platform that processes payments. LetItRip requires KYC for sellers (to enable payouts) and for buyers making high-value purchases or COD orders above ₹5,000.</p><p><strong>What KYC involves:</strong></p><ul><li>A government-issued photo ID (Aadhaar card, PAN card, or passport)</li><li>A selfie for liveness verification</li><li>Bank account or UPI details (sellers only, for payouts)</li></ul><p>Your KYC data is stored encrypted and is never shared with sellers, buyers, or third parties beyond what is required by law. LetItRip uses a DPDP-compliant document verification partner.</p>`),
+        category: "account_security",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 3,
-        priority: 5,
-        tags: ["transformers", "autobots", "decepticons", "factions", "lore"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 420, helpful: 360, notHelpful: 14 },
-        seo: {
-            slug: "autobots-vs-decepticons-explained",
-            metaTitle: "Autobots vs Decepticons — What's the Difference? | FAQ",
-            metaDescription: "The two main Transformers factions explained for new collectors and fans.",
-        },
+        priority: 7,
+        tags: ["kyc", "verification", "identity", "aadhaar"],
+        relatedFAQs: ["faq-how-do-i-become-a-verified-seller"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1900, 88),
+        seo: { slug: "faq-what-is-kyc-verification" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(86),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "Are G1 Transformers toys safe and lead-free?",
-        answer: "<p>Original G1 Transformers (1984–1990) were manufactured before modern lead-free toy standards. Some G1 paint formulations from that era may contain lead-based pigments. While the lead risk from casual handling is low, we recommend: <ul><li>Not allowing young children to mouth or chew vintage figures</li><li>Washing hands after extended handling of vintage figures</li><li>Keeping vintage toys on display rather than as play toys for children under 12</li></ul> Hasbro post-2000 and all current production figures comply with modern safety standards.</p>",
-        category: "product_information",
+        id: "faq-how-do-i-reset-my-password",
+        question: "How do I reset my password?",
+        answer: html(`<p>On the login page, click <strong>"Forgot Password"</strong> and enter your registered email address. We send a password reset link immediately — it expires in 1 hour.</p><p>If you signed up with Google and don't have a password, use the "Continue with Google" button — there is no separate LetItRip password to reset.</p><p>If you no longer have access to your registered email, contact <strong>support@letitrip.in</strong> with your registered phone number for account recovery.</p>`),
+        category: "account_security",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 4,
         priority: 6,
-        tags: ["transformers", "g1", "safety", "lead", "vintage", "children"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 310, helpful: 270, notHelpful: 12 },
-        seo: {
-            slug: "g1-transformers-safety-lead",
-            metaTitle: "Are G1 Transformers Safe? Lead Paint & Age Safety | FAQ",
-            metaDescription: "Safety information about vintage G1 Transformers toys and modern compliance.",
-        },
+        tags: ["password", "reset", "login"],
+        relatedFAQs: ["faq-how-do-i-protect-my-account"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1400, 64),
+        seo: { slug: "faq-how-do-i-reset-my-password" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "What is a Combiner / Gestalt Transformer?",
-        answer: "<p>Combiners (or Gestalts) are teams of Transformers that physically combine to form one giant robot. Famous examples include <strong>Devastator</strong> (6 Constructicons), <strong>Superion</strong> (5 Aerialbots), and <strong>Menasor</strong> (5 Stunticons). Combiner sets on LetItRip are usually sold as complete team bundles with all figures needed to form the combined mode. Individual members are also sometimes available separately. Combiner engineering varies by line — modern Combiner Wars figures have improved stability vs. vintage G1.</p>",
-        category: "product_information",
+        id: "faq-can-i-have-multiple-accounts",
+        question: "Can I have multiple LetItRip accounts?",
+        answer: html(`<p><strong>No.</strong> LetItRip permits one account per individual. Operating multiple buyer or seller accounts (for example, to bypass a suspension, accumulate separate feedback, or exploit welcome offers) is a violation of our Terms of Service and will result in all associated accounts being permanently banned.</p><p>If you are a business with multiple trading entities, contact <strong>support@letitrip.in</strong> before creating a second store — we have a process for multi-brand sellers under a single verified identity.</p>`),
+        category: "account_security",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 5,
-        priority: 6,
-        tags: ["transformers", "combiner", "gestalt", "devastator", "superion"],
+        priority: 5,
+        tags: ["account", "multiple", "ban"],
         relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 380, helpful: 320, notHelpful: 14 },
-        seo: {
-            slug: "transformers-combiner-gestalt-guide",
-            metaTitle: "What is a Combiner Transformer? | LetItRip FAQ",
-            metaDescription: "Combiner and Gestalt Transformers explained — what they are and how they combine.",
-        },
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(820, 36),
+        seo: { slug: "faq-can-i-have-multiple-accounts" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(84),
+        updatedAt: daysAgo(8),
     },
     {
-        question: "How do I know if a Transformers figure is official Hasbro or a KO (knock-off)?",
-        answer: "<p>Authentic Hasbro/Takara Tomy figures can be identified by: <ul><li>Hasbro or Takara copyright stamp on the figure (usually on underside or leg)</li><li>Quality of plastic — KOs often use brittle, chalky plastic</li><li>Tight transformation joints — KOs are often loose or snapping</li><li>Packaging barcode validity (search the barcode online)</li><li>Price — unusually cheap 'Studio Series' is a red flag</li></ul> All sellers on LetItRip who list Transformers must provide proof of purchase. Report suspected KOs via our report button.</p>",
-        category: "product_information",
+        id: "faq-how-do-i-delete-my-account",
+        question: "How do I delete my LetItRip account?",
+        answer: html(`<p>You can request account deletion from My Account → Settings → <strong>"Delete Account"</strong>. Before deletion:</p><ul><li>All open orders must be completed or cancelled.</li><li>Any active listings must be closed.</li><li>Any pending seller payouts will be processed before the account is removed.</li></ul><p>Account deletion is <strong>permanent and irreversible</strong> — your order history, reviews, and profile data will be removed within 30 days in accordance with DPDP regulations. If you only want to take a break, you can deactivate your account instead (My Account → Settings → "Deactivate Account") — this hides your profile and listings without deleting data.</p>`),
+        category: "account_security",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 6,
-        priority: 8,
-        tags: ["transformers", "knock-off", "ko", "authentic", "identify", "fake"],
+        priority: 5,
+        tags: ["delete", "account", "privacy"],
         relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 560, helpful: 480, notHelpful: 20 },
-        seo: {
-            slug: "identify-transformers-knock-off",
-            metaTitle: "How to Spot a Fake Transformers Figure (KO) | LetItRip FAQ",
-            metaDescription: "Tips to identify authentic Hasbro Transformers vs knock-off (KO) figures.",
-        },
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(740, 32),
+        seo: { slug: "faq-how-do-i-delete-my-account" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(82),
+        updatedAt: daysAgo(9),
     },
     {
-        question: "What size classes do Transformers figures come in?",
-        answer: "<p>Current Transformers lines use these size classes (smallest to largest): <ul><li><strong>Core Class</strong> — small, ~10 cm, budget figures</li><li><strong>Deluxe Class</strong> — ~14 cm, most common size, good detail</li><li><strong>Voyager Class</strong> — ~18 cm, more complex transformation</li><li><strong>Leader Class</strong> — ~22 cm, premium figures with light/sound in some lines</li><li><strong>Commander Class</strong> — ~28 cm, top-tier figures</li><li><strong>Titan Class</strong> — 60+ cm, city-sized figures (e.g., Metroplex, Fortress Maximus)</li></ul> All listings on LetItRip specify the size class.</p>",
-        category: "product_information",
+        id: "faq-how-do-i-protect-my-account",
+        question: "How do I keep my LetItRip account secure?",
+        answer: html(`<p>Best practices for account security on LetItRip:</p><ul><li><strong>Use a strong, unique password</strong> — don't reuse passwords from other sites.</li><li><strong>Enable 2-Step Verification</strong> (2FA) in My Account → Settings → Security. We support SMS OTP and authenticator apps.</li><li><strong>Never share your login details</strong> — LetItRip support will never ask for your password.</li><li><strong>Watch for phishing</strong> — all official LetItRip emails come from @letitrip.in. Be suspicious of any message asking you to click a payment link outside the platform.</li><li><strong>Never pay outside LetItRip</strong> — if a seller asks you to UPI them directly or use a third-party app, report it immediately. Off-platform payments are not covered by escrow.</li></ul><p>If you suspect your account has been compromised, change your password immediately and contact <strong>support@letitrip.in</strong>.</p>`),
+        category: "account_security",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 7,
-        priority: 6,
-        tags: ["transformers", "size-class", "deluxe", "voyager", "leader", "titan"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 440, helpful: 380, notHelpful: 16 },
-        seo: {
-            slug: "transformers-size-classes-guide",
-            metaTitle: "Transformers Figure Size Classes Explained | LetItRip FAQ",
-            metaDescription: "Core, Deluxe, Voyager, Leader, Commander, Titan — all Transformers size classes explained.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I return a Transformers figure if the transformation is too difficult?",
-        answer: "<p>Returns based on 'too difficult to transform' are not covered under our standard return policy — complex transformation is a feature of the product, not a defect. However, if a joint is broken at arrival, a peg is snapped, or a part is missing, this qualifies as a defective item and is eligible for return or replacement within the seller's return window. Always record an unboxing video for high-value figures to document condition on arrival. Reach out to the seller first; escalate to LetItRip support if unresolved.</p>",
-        category: "returns_refunds",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 11,
-        priority: 6,
-        tags: ["transformers", "return", "defective", "transformation", "difficult"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 280, helpful: 240, notHelpful: 20 },
-        seo: {
-            slug: "transformers-return-difficult-transformation",
-            metaTitle: "Can I Return a Transformers Figure if Hard to Transform? | FAQ",
-            metaDescription: "Return eligibility for Transformers figures — defects vs difficulty level.",
-        },
+        priority: 7,
+        tags: ["security", "2fa", "phishing", "password"],
+        relatedFAQs: ["faq-how-do-i-reset-my-password"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1200, 56),
+        seo: { slug: "faq-how-do-i-protect-my-account" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(81),
+        updatedAt: daysAgo(6),
     },
     // ══════════════════════════════════════════════════════════════════════════
-    // SELLERS & STORES — 8 additional FAQs
+    // TECHNICAL SUPPORT (7 FAQs)
     // ══════════════════════════════════════════════════════════════════════════
     {
-        question: "How do I open a store on LetItRip?",
-        answer: "<p>To open a store: <ol><li>Create an account and complete email verification</li><li>Navigate to <strong>Dashboard → Become a Seller</strong></li><li>Complete KYC: upload government ID and a selfie for verification</li><li>Set up your store profile — name, logo, banner, bio, and location</li><li>Add your first product listing</li><li>Once approved by our team (usually within 24 hours), your store goes live</li></ol> Stores are free to open. Platform fees apply per sale (see our fee schedule).</p>",
-        category: "general",
-        showOnHomepage: true,
-        showInFooter: false,
-        isPinned: true,
-        order: 12,
-        priority: 9,
-        tags: ["seller", "store", "open", "kyc", "how-to", "dashboard"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 920, helpful: 810, notHelpful: 28 },
-        seo: {
-            slug: "how-to-open-store-letitrip",
-            metaTitle: "How to Open a Store on LetItRip | Seller Guide",
-            metaDescription: "Step-by-step guide to opening a collectibles store on LetItRip marketplace.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What are LetItRip's seller fees?",
-        answer: "<p>LetItRip charges the following fees to sellers: <ul><li><strong>Listing fee</strong>: Free (no charge to list)</li><li><strong>Transaction fee</strong>: 5% of the sale price on completed orders</li><li><strong>Payment processing</strong>: 2% + GST (passed through from payment gateway)</li><li><strong>Promoted listing fee</strong>: ₹99–₹499 per 7-day promotion window (optional)</li></ul> No subscription fee. Fees are automatically deducted before payout. Full fee schedule available in the Seller Help Centre.</p>",
-        category: "general",
+        id: "faq-app-not-loading",
+        question: "The LetItRip website or app is not loading — what should I do?",
+        answer: html(`<p>Try these steps in order:</p><ol><li><strong>Refresh the page</strong> and wait 10 seconds — brief server timeouts are usually self-resolving.</li><li><strong>Clear your browser cache</strong> (Ctrl+Shift+R on desktop; Safari → Settings → Clear History on iOS).</li><li><strong>Check your internet connection</strong> — try loading another website or switching between WiFi and mobile data.</li><li><strong>Disable browser extensions</strong> — ad blockers occasionally interfere with our checkout flow.</li><li><strong>Try a different browser</strong> — LetItRip works best on Chrome, Firefox, and Safari (latest versions).</li></ol><p>If the issue persists, check our status page or email <strong>support@letitrip.in</strong> describing the error (screenshot if possible) and your browser/device details.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 13,
-        priority: 8,
-        tags: ["seller", "fees", "commission", "listing", "transaction"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 740, helpful: 650, notHelpful: 30 },
-        seo: {
-            slug: "letitrip-seller-fees",
-            metaTitle: "LetItRip Seller Fees & Commission Structure | FAQ",
-            metaDescription: "Complete breakdown of seller fees on LetItRip — listing, transaction, and payment processing.",
-        },
+        order: 1,
+        priority: 7,
+        tags: ["app", "loading", "technical", "browser"],
+        relatedFAQs: ["faq-how-do-i-contact-support"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1100, 48),
+        seo: { slug: "faq-app-not-loading" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(80),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "How long does it take to get paid after a sale?",
-        answer: "<p>Payouts are processed within <strong>7 business days</strong> after the buyer confirms receipt and the return window closes. Payouts go to your linked bank account via NEFT/IMPS. The timeline: <ol><li>Order placed — payment held</li><li>You ship and upload tracking</li><li>Buyer receives item — return window opens (3–7 days depending on product type)</li><li>Return window closes → payout initiated</li><li>Bank credit within 1–3 business days after initiation</li></ol> For auction wins, the same timeline applies.</p>",
-        category: "general",
+        id: "faq-why-was-my-listing-rejected",
+        question: "Why was my listing rejected?",
+        answer: html(`<p>Listings are reviewed before going live. Common rejection reasons:</p><ul><li><strong>Insufficient photographs</strong> — all listings require at least 3 photos from different angles; condition flaws must be photographed and disclosed.</li><li><strong>Missing or incomplete condition disclosure</strong> — every item's condition grade must be explicitly stated.</li><li><strong>Prohibited items</strong> — bootlegs, unlicensed proxies, opened-and-resealed products (without disclosure), and items with removed serial stickers are not permitted.</li><li><strong>Misleading title or description</strong> — using brand names inaccurately (e.g., listing a non-Nintendo product as "official Nintendo").</li><li><strong>Price below platform minimum</strong> — listings must meet a minimum price threshold to cover payment processing costs.</li></ul><p>Rejection emails include the specific reason. Fix the issue and resubmit — resubmissions are reviewed within 12 hours. If you believe the rejection was in error, email <strong>support@letitrip.in</strong> with your listing ID.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 14,
-        priority: 8,
-        tags: ["seller", "payout", "payment", "timeline", "bank"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 680, helpful: 590, notHelpful: 22 },
-        seo: {
-            slug: "seller-payout-timeline",
-            metaTitle: "When Do Sellers Get Paid on LetItRip? | Payout FAQ",
-            metaDescription: "Seller payout timeline explained — from order to bank credit on LetItRip.",
-        },
+        order: 2,
+        priority: 7,
+        tags: ["listing", "rejected", "seller"],
+        relatedFAQs: ["faq-can-i-edit-a-listing-after-publishing"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1600, 72),
+        seo: { slug: "faq-why-was-my-listing-rejected" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(79),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "Can I set my own return policy as a seller?",
-        answer: "<p>Yes. LetItRip gives sellers flexibility to set store-level return policies. You can configure: <ul><li>Return window: 0, 3, 7, or 14 days after delivery</li><li>Return reason requirements: all reasons, buyer's remorse excluded, defect only</li><li>Who pays return shipping: buyer or seller</li></ul> Platform-level minimum: if an item arrives damaged or not-as-described, buyers are always protected regardless of your policy. Your custom policy is shown on every product page.</p>",
-        category: "general",
+        id: "faq-how-do-i-upload-product-images",
+        question: "What are the image requirements for listings?",
+        answer: html(`<p>Image requirements for all LetItRip listings:</p><ul><li><strong>Minimum 3 photos</strong> — front, back, and at least one close-up of condition-relevant areas</li><li><strong>Format</strong>: JPG or PNG, minimum 800×800px, maximum 20MB per image</li><li><strong>Background</strong>: clean, neutral background preferred (white or grey); avoid busy backgrounds that obscure the item</li><li><strong>No watermarks or stock photos</strong> — all photos must be of the actual item you are selling</li><li><strong>Condition flaws must be photographed</strong> — any scratches, dents, creases, or missing parts must appear in at least one photo; failure to disclose is grounds for a refund and listing removal</li></ul><p>Listings with more photos (6–10) statistically sell faster and receive fewer disputes. Use natural lighting where possible.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 15,
-        priority: 7,
-        tags: ["seller", "return", "policy", "custom", "store"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 460, helpful: 400, notHelpful: 18 },
-        seo: {
-            slug: "seller-return-policy-settings",
-            metaTitle: "Can Sellers Set Their Own Return Policy? | LetItRip FAQ",
-            metaDescription: "How sellers can configure return windows and policies on LetItRip.",
-        },
+        order: 3,
+        priority: 6,
+        tags: ["images", "listing", "seller", "photos"],
+        relatedFAQs: ["faq-why-was-my-listing-rejected"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1300, 58),
+        seo: { slug: "faq-how-do-i-upload-product-images" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(78),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "What happens if a buyer raises a dispute against me?",
-        answer: "<p>If a buyer raises a dispute: <ol><li>You receive a notification and have <strong>48 hours</strong> to respond</li><li>Provide evidence: tracking proof, photos of item before shipping, description accuracy</li><li>LetItRip mediation team reviews both sides within 5 business days</li><li>If resolved in your favour, the order completes normally</li><li>If resolved in the buyer's favour, a full or partial refund is issued; item returned to you</li></ol> Always ship with tracking and photograph items before packing to build your evidence trail.</p>",
-        category: "general",
+        id: "faq-why-is-my-account-suspended",
+        question: "Why has my account been suspended?",
+        answer: html(`<p>Accounts are suspended automatically or manually for the following reasons:</p><ul><li><strong>Seller</strong>: multiple confirmed counterfeit reports, 3+ non-dispatch strikes, sustained negative buyer feedback below 3.0 stars, or a chargeback ratio above platform limits</li><li><strong>Buyer</strong>: 3+ non-payment strikes on won auctions, confirmed fraudulent returns, or off-platform payment solicitation</li><li><strong>Both</strong>: KYC documents found to be fraudulent, multiple account creation, or a court or regulatory order</li></ul><p>You will receive an email explaining the suspension reason. To appeal: reply to the suspension email with your explanation and any supporting evidence. Appeals are reviewed within 5 business days. If your suspension was triggered automatically (e.g., by a fraud algorithm), many are reversed on review.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 16,
-        priority: 7,
-        tags: ["seller", "dispute", "resolution", "mediation", "tracking"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 520, helpful: 450, notHelpful: 22 },
-        seo: {
-            slug: "seller-dispute-resolution-process",
-            metaTitle: "What Happens If a Buyer Disputes My Order? | LetItRip FAQ",
-            metaDescription: "LetItRip's dispute resolution process for sellers — timeline and evidence requirements.",
-        },
+        order: 4,
+        priority: 6,
+        tags: ["suspension", "account", "ban"],
+        relatedFAQs: ["faq-how-do-i-contact-support"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(980, 44),
+        seo: { slug: "faq-why-is-my-account-suspended" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(77),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "Can I list pre-order products before they arrive in stock?",
-        answer: "<p>Yes, pre-order listings are fully supported. To list a pre-order: <ol><li>Create a product listing and toggle <strong>Pre-Order Mode</strong> on</li><li>Set the estimated dispatch date and deposit amount</li><li>Add a pre-order note explaining terms (e.g., 'Full payment at dispatch')</li><li>Buyers pay a deposit to reserve the item</li></ol> You must update the listing if dispatch dates change and notify affected buyers. Repeated delays or cancellations can trigger seller rating penalties. Full payment processing happens at dispatch.</p>",
-        category: "general",
+        id: "faq-how-to-leave-a-review",
+        question: "How do I leave a review for a seller?",
+        answer: html(`<p>Reviews can be left after confirmed delivery. Go to My Account → Orders → find the completed order → click <strong>"Leave Review"</strong>.</p><p>Review guidelines:</p><ul><li>Rate on a <strong>1–5 star scale</strong> covering item accuracy, packaging quality, and shipping speed</li><li>Write a brief title and a description of your experience</li><li>You can add up to 5 photos (great for showing item condition on arrival)</li><li>Reviews must be based on your actual purchase — reviews that are abusive, off-topic, or clearly fake will be removed</li></ul><p>Sellers can post a single public reply to any review. LetItRip does not allow sellers to request review removal except in cases of policy violation. Your review helps other collectors make informed decisions.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 17,
-        priority: 7,
-        tags: ["seller", "pre-order", "listing", "deposit", "dispatch"],
+        order: 5,
+        priority: 6,
+        tags: ["review", "feedback", "seller-rating"],
         relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 390, helpful: 340, notHelpful: 14 },
-        seo: {
-            slug: "seller-pre-order-listing-guide",
-            metaTitle: "How to List Pre-Order Products on LetItRip | Seller Guide",
-            metaDescription: "Step-by-step guide to creating pre-order listings on LetItRip as a seller.",
-        },
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1500, 66),
+        seo: { slug: "faq-how-to-leave-a-review" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(76),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "How do I promote a listing on LetItRip?",
-        answer: "<p>Promoted listings appear at the top of search results, category pages, and may be featured on the homepage. To promote: <ol><li>Go to your Dashboard → My Products</li><li>Click the <strong>Promote</strong> button on any active listing</li><li>Choose a duration: 7, 14, or 30 days</li><li>Pay the promotion fee (₹99–₹499 depending on duration and category)</li></ol> Promoted listings show a 'Promoted' badge. Analytics (views, clicks, conversions) are tracked in your dashboard.</p>",
-        category: "general",
+        id: "faq-can-i-edit-a-listing-after-publishing",
+        question: "Can I edit a listing after it has been published?",
+        answer: html(`<p>Yes, with restrictions:</p><ul><li><strong>Standard listings with no pending orders</strong>: price, description, images, and condition can be edited. Edits go through a quick re-review (usually within 2 hours).</li><li><strong>Listings with active bids (auctions)</strong>: <strong>material edits are not permitted</strong> once bidding has started. You may only update minor typos or add supplementary photos. Any edit that materially changes the item description (condition, contents, authenticity) after bids are placed is a policy violation and buyers may be entitled to bid retraction.</li><li><strong>Sold or completed listings</strong>: cannot be edited.</li></ul><p>Always ensure your listing is accurate and complete before publishing to avoid disputes.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 18,
+        order: 6,
         priority: 6,
-        tags: ["seller", "promote", "promotion", "listing", "featured"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 380, helpful: 320, notHelpful: 16 },
-        seo: {
-            slug: "how-to-promote-listing",
-            metaTitle: "How to Promote a Listing on LetItRip | Seller FAQ",
-            metaDescription: "How to get your collectibles listings promoted on LetItRip for more visibility.",
-        },
+        tags: ["listing", "edit", "seller"],
+        relatedFAQs: ["faq-can-i-retract-a-bid"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1200, 54),
+        seo: { slug: "faq-can-i-edit-a-listing-after-publishing" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(75),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "Can I run a sale or discount on my store products?",
-        answer: "<p>Yes. You can offer discounts via two mechanisms: <ul><li><strong>Direct price edit</strong>: Simply lower the price on any listing. Add 'SALE' to the product title to make it clear.</li><li><strong>Store Coupons</strong>: Create a coupon code (e.g., BEYBLADE10) from Dashboard → Coupons → Create. Set percentage or flat discount, expiry, and per-user limits. Share the code with your social media following or newsletter.</li></ul> Platform-wide sale events (e.g., Diwali Sale) offer additional visibility for participating sellers.</p>",
-        category: "general",
+        id: "faq-how-do-seller-payouts-work",
+        question: "How do seller payouts work on LetItRip?",
+        answer: html(`<p>Seller payouts are processed on a <strong>weekly cycle</strong> (every Monday for orders confirmed the previous week):</p><ol><li>Buyer confirms delivery (or 5-day auto-release triggers).</li><li>LetItRip deducts the platform fee (5%) and Razorpay processing fee (~2.36%).</li><li>The net amount is credited to your registered bank account or UPI ID.</li><li>Payout appears in My Store → Payouts with a breakdown per order.</li></ol><p>First-time sellers have a 7-day holding period after their first confirmed sale before payout is initiated — this is a fraud prevention measure and is lifted automatically after your first successful payout.</p><p>If a payout is delayed beyond 5 business days from the expected date, contact <strong>support@letitrip.in</strong> with your store ID and the affected payout period.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 19,
-        priority: 6,
-        tags: ["seller", "discount", "sale", "coupon", "store"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        stats: { views: 340, helpful: 290, notHelpful: 12 },
-        seo: {
-            slug: "seller-discount-sale-coupon",
-            metaTitle: "How to Run Sales and Discounts as a Seller | LetItRip FAQ",
-            metaDescription: "Create discounts, coupons, and sales on your LetItRip store.",
-        },
+        order: 7,
+        priority: 7,
+        tags: ["payout", "seller", "earnings", "bank"],
+        relatedFAQs: ["faq-what-are-letitrip-platform-fees", "faq-how-do-i-become-a-verified-seller"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2600, 122),
+        seo: { slug: "faq-how-do-seller-payouts-work" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(74),
+        updatedAt: daysAgo(4),
     },
 ];
-const NOW = new Date();
-const daysAgo = (n) => new Date(NOW.getTime() - n * 86400000);
-export const faqSeedData = RAW_FAQS.map((faq, i) => ({
-    ...normalizeFaqSeed(faq),
-    createdAt: daysAgo(400 - i * 5),
-    updatedAt: daysAgo(Math.max(1, 60 - i * 1)),
-}));