@mohasinac/appkit 2.3.1 → 2.4.0

package/dist/seed/faq-seed-data.js

@@ -1,2334 +1,1190 @@
 /**
- * Comprehensive FAQ Seed Data
- * 102 FAQs across 7 categories
+ * FAQ Seed Data — LetItRip Collectibles Platform
+ * 53 FAQs across 7 categories. faq- prefix, id === slug.
  *
- * Categories:
- * - general: 20 FAQs
- * - shipping_delivery: 15 FAQs
- * - returns_refunds: 12 FAQs
- * - orders_payment: 18 FAQs
- * - account_security: 10 FAQs
- * - product_information: 15 FAQs
- * - general: 12 seller FAQs merged into general guidance
+ * Homepage FAQs (showOnHomepage: true): 8 — shown expanded by default for SEO.
+ * Footer FAQs (showInFooter: true): 5 — linked from the site footer.
  *
- * Raw FAQ entries are normalized below into the runtime FAQ entity shape.
+ * Platform tone:
+ *  - Shipping timelines and return policies are set by individual stores.
+ *    Buyers must check each store's About page for their specific rules.
+ *  - LetItRip is a marketplace platform. We verify sellers and mediate
+ *    disputes, but we are not the seller and cannot guarantee every
+ *    transaction. Buying collectibles carries inherent risk.
  */
-const FAQ_CATEGORY_MAP = {
-    general: "general",
-    shipping: "shipping_delivery",
-    returns: "returns_refunds",
-    payment: "orders_payment",
-    account: "account_security",
-    products: "product_information",
-    sellers: "general",
-};
-function buildSearchTokens(input) {
-    const rawText = [input.question, input.answer, input.category, ...input.tags]
-        .filter(Boolean)
-        .join(" ")
-        .toLowerCase();
-    return Array.from(new Set(rawText
-        .split(/[^a-z0-9]+/i)
-        .map((token) => token.trim())
-        .filter((token) => token.length >= 2))).slice(0, 50);
-}
-function normalizeFaqSeed(faq) {
-    const category = FAQ_CATEGORY_MAP[faq.category] ?? "general";
-    return {
-        id: faq.id ?? "",
-        question: faq.question,
-        answer: {
-            text: faq.answer,
-            format: "plain",
-        },
-        category,
-        showOnHomepage: faq.showOnHomepage,
-        showInFooter: faq.showInFooter,
-        isPinned: faq.isPinned,
-        order: faq.order,
-        priority: faq.priority,
-        tags: faq.tags,
-        searchTokens: buildSearchTokens({
-            question: faq.question,
-            answer: faq.answer,
-            category,
-            tags: faq.tags,
-        }),
-        relatedFAQs: faq.relatedFAQs,
-        useSiteSettings: faq.useSiteSettings,
-        variables: undefined,
-        stats: faq.stats,
-        seo: faq.seo,
-        isActive: faq.isActive,
-        createdBy: faq.createdBy,
-    };
-}
-export const FAQ_SEED_DATA = [
-    // ============================================
-    // GENERAL (20 FAQs)
-    // ============================================
-    {
+const NOW = new Date();
+const daysAgo = (n) => new Date(NOW.getTime() - n * 86400000);
+const html = (text) => ({ text, format: "html" });
+const makeStats = (views = 0, helpful = 0) => ({ views, helpful, notHelpful: 0 });
+export const faqSeedData = [
+    // ══════════════════════════════════════════════════════════════════════════
+    // GENERAL (10 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
+    {
+        id: "faq-what-is-letitrip",
         question: "What is LetItRip?",
-        answer: "LetItRip is a multi-seller e-commerce and auction platform where you can buy products, participate in auctions, and discover great deals from verified sellers across India.",
+        answer: html(`<p><strong>LetItRip</strong> is India's dedicated collectibles marketplace where verified sellers list Pokémon TCG cards, Hot Wheels diecast, Beyblade X tops, anime figures, Gunpla model kits, and rare vintage toys. Every seller on LetItRip is manually reviewed before they can list — so you're always browsing verified inventory.</p><p>LetItRip is a <strong>platform</strong> that connects buyers with independent sellers. We handle payments, escrow, and dispute mediation — but we are not the seller. Each store on LetItRip is an independent business with its own shipping, return, and authenticity policies. Always read a store's About page before you buy.</p>`),
         category: "general",
         showOnHomepage: true,
-        showInFooter: true,
+        showInFooter: false,
         isPinned: true,
         order: 1,
         priority: 10,
-        tags: ["about", "platform", "introduction"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
+        tags: ["about", "letitrip", "platform", "marketplace"],
+        relatedFAQs: ["faq-is-letitrip-safe-to-use", "faq-how-does-letitrip-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(8200, 410),
         seo: {
-            slug: "what-is-letitrip",
-            metaTitle: "What is LetItRip? | Multi-Seller Marketplace & Auction Platform",
-            metaDescription: "Learn about LetItRip - your trusted multi-seller e-commerce and auction platform with verified sellers across India.",
+            slug: "faq-what-is-letitrip",
+            metaTitle: "What is LetItRip? India's Collectibles Marketplace",
+            metaDescription: "LetItRip is India's verified collectibles marketplace for Pokémon TCG, Hot Wheels, Beyblade X, anime figures, and more.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "How do I contact customer support?",
-        answer: "You can reach our customer support team at {{supportEmail}} or call us at {{supportPhone}}. We are available Monday to Saturday, 9 AM to 6 PM IST.",
+        id: "faq-is-letitrip-safe-to-use",
+        question: "Is LetItRip safe to buy and sell on?",
+        answer: html(`<p>LetItRip takes safety seriously, but like any marketplace, buying and selling collectibles carries <strong>inherent risk</strong> — and we want you to be informed before you transact.</p><p><strong>What LetItRip does to protect you:</strong></p><ul><li><strong>Seller verification</strong> — every store is manually reviewed. Sellers must submit ID and business details before going live.</li><li><strong>Escrow payments</strong> — your money is held by Razorpay and only released to the seller after you confirm delivery or after 5 days of confirmed delivery without a dispute.</li><li><strong>Dispute mediation</strong> — if something goes wrong, raise a dispute within 5 days of delivery and our team will review and mediate.</li><li><strong>Counterfeit policy</strong> — confirmed counterfeit items result in a full refund and seller suspension.</li></ul><p><strong>What LetItRip cannot guarantee:</strong></p><ul><li>We are a <strong>platform</strong>, not the seller. Each store is an independent business. We do not inspect or hold physical inventory.</li><li>Shipping timelines and return windows are set by each store — they vary and are not guaranteed by LetItRip.</li><li>Graded slabs (PSA, BGS, CGC) are verified by third-party grading companies — we do not re-grade on your behalf.</li></ul><p>Our advice: read each store's About page before buying, check reviews, and use the escrow window to inspect your item before confirming delivery.</p>`),
         category: "general",
         showOnHomepage: true,
-        showInFooter: true,
-        isPinned: false,
+        showInFooter: false,
+        isPinned: true,
         order: 2,
-        priority: 9,
-        tags: ["support", "contact", "help"],
-        relatedFAQs: [],
+        priority: 10,
+        tags: ["safety", "trust", "risk", "platform", "escrow"],
+        relatedFAQs: ["faq-what-is-letitrip", "faq-does-letitrip-guarantee-returns", "faq-how-does-escrow-work"],
         useSiteSettings: true,
-        variables: ["supportEmail", "supportPhone"],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
+        variables: {},
+        stats: makeStats(6100, 290),
         seo: {
-            slug: "contact-customer-support",
-            metaTitle: "How to Contact Customer Support | LetItRip Help",
-            metaDescription: "Get in touch with LetItRip customer support via email or phone. Available Mon-Sat, 9 AM to 6 PM IST.",
+            slug: "faq-is-letitrip-safe-to-use",
+            metaTitle: "Is LetItRip Safe? Buyer & Seller Protection Explained",
+            metaDescription: "LetItRip verifies sellers, holds payments in escrow, and mediates disputes — but we're a platform, not the seller. Learn what's covered.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "Is there free shipping on all orders?",
-        answer: "No, we do not offer blanket free shipping. Shipping costs depend on the seller, product, and delivery location. Some sellers may offer free shipping on specific products - check the product description for details.",
+        id: "faq-how-does-letitrip-work",
+        question: "How does LetItRip work?",
+        answer: html(`<p>LetItRip works like a curated collectibles bazaar — sellers set up stores, list their items, and buyers browse and purchase with escrow-backed payments.</p><ol><li><strong>Browse</strong> — search by category (Pokémon, Hot Wheels, Beyblade X, etc.), filter by condition, price, and seller rating.</li><li><strong>Buy securely</strong> — checkout with UPI, card, or COD. Payment goes into escrow — not to the seller yet.</li><li><strong>Seller dispatches</strong> — the seller ships within their stated timeline (check their About page).</li><li><strong>Confirm receipt</strong> — once your item arrives, inspect it, then click "Confirm Delivery". Payment is released to the seller.</li><li><strong>Dispute window</strong> — if anything is wrong, raise a dispute within 5 days of delivery. Do not confirm delivery if you haven't inspected the item.</li></ol><p>For auctions and pre-orders, the flow has extra steps — see the auction and pre-order FAQ sections for details.</p>`),
         category: "general",
         showOnHomepage: false,
-        showInFooter: true,
+        showInFooter: false,
         isPinned: false,
         order: 3,
         priority: 8,
-        tags: ["shipping", "delivery", "costs"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "free-shipping-policy",
-            metaTitle: "Free Shipping Policy | LetItRip Shipping Information",
-            metaDescription: "Understand our shipping policy. Free shipping is only available when mentioned in the product description by the seller.",
-        },
+        tags: ["how-to", "buying", "process"],
+        relatedFAQs: ["faq-what-is-letitrip", "faq-is-letitrip-safe-to-use"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(4200, 195),
+        seo: { slug: "faq-how-does-letitrip-work" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "Do you offer free returns?",
-        answer: "No, we do not have a blanket free returns policy. Return policies vary by seller and product. Check the product description for specific return terms, including any return shipping costs.",
+        id: "faq-what-collectibles-can-i-buy",
+        question: "What types of collectibles can I buy on LetItRip?",
+        answer: html(`<p>LetItRip covers six major collectibles categories:</p><ul><li><strong>Trading Cards</strong> — Pokémon TCG (sealed boxes, ETBs, raw singles, graded slabs), Yu-Gi-Oh!, Dragon Ball Super Card Game, One Piece</li><li><strong>Diecast Vehicles</strong> — Hot Wheels (mainline, Car Culture, premium, RLC), Tomica, Matchbox, Majorette</li><li><strong>Spinning Tops</strong> — Beyblade X (official Takara Tomy imports), Beyblade Burst, Metal Fight</li><li><strong>Action Figures</strong> — Nendoroids, figma, S.H.Figuarts, Funko Pop, NECA, McFarlane</li><li><strong>Model Kits</strong> — Gunpla (HG, MG, RG, PG, SD), Kotobukiya, Hasegawa</li><li><strong>Vintage & Rare</strong> — WOTC-era Pokémon, original Base Set, vintage Hot Wheels Redlines, vintage action figures</li></ul><p>New categories are added based on community demand. If you collect something not listed here, email us at <strong>support@letitrip.in</strong> — we're always expanding.</p>`),
         category: "general",
         showOnHomepage: false,
-        showInFooter: true,
+        showInFooter: false,
         isPinned: false,
         order: 4,
-        priority: 8,
-        tags: ["returns", "refunds", "policy"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "free-returns-policy",
-            metaTitle: "Returns Policy | LetItRip Return Information",
-            metaDescription: "Learn about our returns policy. Return terms vary by seller - check product descriptions for specific return policies.",
-        },
+        priority: 7,
+        tags: ["categories", "pokemon", "hot-wheels", "beyblade", "gunpla", "anime"],
+        relatedFAQs: ["faq-what-is-letitrip"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3100, 142),
+        seo: { slug: "faq-what-collectibles-can-i-buy" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "What payment methods do you accept?",
-        answer: "We accept UPI, credit/debit cards (Visa, Mastercard, RuPay), net banking, digital wallets (Paytm, PhonePe, Google Pay), and EMI options on select purchases.",
+        id: "faq-how-does-bidding-work",
+        question: "How does bidding work on LetItRip auctions?",
+        answer: html(`<p>LetItRip auctions use a <strong>timed open-bid system</strong>:</p><ol><li>Each auction has a starting bid, optional reserve price, and a closing time.</li><li>Click "Place Bid" and enter an amount at least ₹50 (or the stated minimum increment) above the current bid.</li><li>If you are outbid, you receive an instant notification via app, email, and WhatsApp.</li><li>The highest bidder at closing time wins.</li><li>An <strong>auto-extend rule</strong> applies: if a bid is placed in the final 5 minutes, the auction extends by 5 more minutes. This prevents last-second sniping.</li></ol><p><strong>Reserve price:</strong> if set, the auction only closes as a confirmed sale if the reserve is met. If not, the seller may contact the highest bidder to negotiate directly.</p><p><strong>Important:</strong> All bids are binding. You cannot retract a bid once placed — see the bid retraction FAQ for the only exception.</p>`),
         category: "general",
         showOnHomepage: true,
         showInFooter: false,
-        isPinned: false,
+        isPinned: true,
         order: 5,
-        priority: 7,
-        tags: ["payment", "methods", "cards"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
+        priority: 10,
+        tags: ["auction", "bidding", "how-to"],
+        relatedFAQs: ["faq-what-happens-when-i-win-an-auction", "faq-can-i-retract-a-bid"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(6200, 310),
         seo: {
-            slug: "payment-methods-accepted",
-            metaTitle: "Payment Methods | LetItRip Accepted Payments",
-            metaDescription: "We accept UPI, cards, net banking, digital wallets, and EMI. Shop securely on LetItRip with your preferred payment method.",
+            slug: "faq-how-does-bidding-work",
+            metaTitle: "How Do Auctions Work on LetItRip?",
+            metaDescription: "LetItRip uses a timed open-bid system with auto-extend. Learn how to bid on rare collectibles.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(3),
     },
     {
-        question: "How do I track my order?",
-        answer: 'Once your order is shipped, you\'ll receive a tracking number via email and SMS. You can also track your order in the "My Orders" section of your account.',
+        id: "faq-what-happens-when-i-win-an-auction",
+        question: "What happens when I win an auction?",
+        answer: html(`<p>When you win an auction you receive an instant notification and email with the final amount. Next steps:</p><ol><li>You have <strong>24 hours</strong> to complete payment. The order appears in My Account → Orders with status "Pending Payment".</li><li>After payment, the seller dispatches within their stated timeline (check their store About page — each seller sets their own dispatch window).</li><li>If you do not pay within 24 hours, the win may be offered to the next-highest bidder and your account receives a non-payment strike. Three strikes result in a 30-day auction ban.</li></ol><p><strong>High-value auctions</strong> (above ₹50,000) require a refundable ₹5,000 deposit at time of bidding. This is deducted from the final amount at checkout.</p>`),
         category: "general",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 6,
-        priority: 7,
-        tags: ["tracking", "orders", "delivery"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "track-my-order",
-            metaTitle: "How to Track Your Order | LetItRip Order Tracking",
-            metaDescription: "Track your LetItRip order using the tracking number sent via email or check the My Orders section in your account.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I cancel my order?",
-        answer: "Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible, but you may initiate a return after delivery.",
-        category: "general",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 7,
-        priority: 6,
-        tags: ["cancel", "orders", "refund"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "cancel-order",
-            metaTitle: "How to Cancel an Order | LetItRip Cancellation Policy",
-            metaDescription: "Learn how to cancel your LetItRip order before it ships. Cancellation available until the order is dispatched.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Are products on LetItRip authentic?",
-        answer: "Yes, all sellers on our platform are verified, and we have strict quality control measures. Products are sourced directly from sellers and checked for authenticity.",
-        category: "general",
-        showOnHomepage: true,
-        showInFooter: false,
-        isPinned: false,
-        order: 8,
         priority: 8,
-        tags: ["authentic", "quality", "trust"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "product-authenticity",
-            metaTitle: "Are Products Authentic? | LetItRip Quality Assurance",
-            metaDescription: "Shop with confidence. All LetItRip sellers are verified and products undergo strict quality checks for authenticity.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is your refund policy?",
-        answer: "Refunds are processed within 5-7 platform days after we receive and inspect the returned product. A platform day starts at 10:00 AM IST. The amount will be credited to your original payment method.",
-        category: "general",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 9,
-        priority: 6,
-        tags: ["refund", "returns", "money back"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "refund-policy",
-            metaTitle: "Refund Policy | LetItRip Money-Back Guarantee",
-            metaDescription: "Get refunds within 5-7 platform days (from 10 AM IST) after product inspection. Amount credited to original payment method.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do you ship internationally?",
-        answer: "Currently, we only ship within India. International shipping is not available at this time.",
-        category: "general",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 10,
-        priority: 5,
-        tags: ["shipping", "international", "delivery"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "international-shipping",
-            metaTitle: "International Shipping | LetItRip Delivery Areas",
-            metaDescription: "LetItRip currently ships within India only. International shipping is not yet available.",
-        },
+        tags: ["auction", "winning", "payment"],
+        relatedFAQs: ["faq-how-does-bidding-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3800, 172),
+        seo: { slug: "faq-what-happens-when-i-win-an-auction" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "How do I report a problem with my order?",
-        answer: 'Go to "My Orders", select the order, and click "Report Issue". You can also contact customer support at {{supportEmail}} with your order number.',
+        id: "faq-can-i-retract-a-bid",
+        question: "Can I retract a bid once placed?",
+        answer: html(`<p><strong>Bid retraction is not allowed</strong> on LetItRip. All bids are binding commitments. This protects sellers from price manipulation.</p><p><strong>Exception:</strong> if a seller materially edits the item description or images after you have already bid (for example, adding undisclosed damage), contact LetItRip support with the edit timestamp and evidence. We can void your bid within 1 hour of the edit. Sellers who make material post-bid edits face penalties.</p>`),
         category: "general",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 11,
+        order: 7,
         priority: 6,
-        tags: ["issues", "support", "help"],
-        relatedFAQs: [],
+        tags: ["auction", "bid", "retract"],
+        relatedFAQs: ["faq-how-does-bidding-work"],
         useSiteSettings: true,
-        variables: ["supportEmail"],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "report-order-problem",
-            metaTitle: "Report Order Issue | LetItRip Customer Support",
-            metaDescription: "Having issues with your order? Report problems through My Orders or contact support with your order number.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What are your business hours?",
-        answer: "Our customer support is available Monday to Saturday, 9:00 AM to 6:00 PM IST. Orders can be placed 24/7 on our website.",
-        category: "general",
-        showOnHomepage: false,
-        showInFooter: true,
-        isPinned: false,
-        order: 12,
-        priority: 4,
-        tags: ["hours", "support", "timing"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "business-hours",
-            metaTitle: "Business Hours | LetItRip Support Timing",
-            metaDescription: "LetItRip support available Mon-Sat, 9 AM to 6 PM IST. Shop 24/7 online.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How secure is my personal information?",
-        answer: "We use industry-standard SSL encryption and comply with Indian data protection laws. Your personal and payment information is securely stored and never shared with third parties without consent.",
-        category: "general",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 13,
-        priority: 7,
-        tags: ["security", "privacy", "data"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "data-security",
-            metaTitle: "Data Security | LetItRip Privacy & Protection",
-            metaDescription: "Your data is protected with SSL encryption and Indian data protection compliance. Shop securely on LetItRip.",
-        },
+        variables: {},
+        stats: makeStats(1900, 82),
+        seo: { slug: "faq-can-i-retract-a-bid" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "Can I modify my order after placing it?",
-        answer: "Orders can be modified within 1 hour of placement by contacting customer support. After that, you may need to cancel and place a new order.",
+        id: "faq-what-is-a-reserve-price",
+        question: "What is a reserve price in an auction?",
+        answer: html(`<p>A <strong>reserve price</strong> is the minimum amount a seller is willing to accept. It is kept secret from bidders — the listing shows "Reserve not met" or "Reserve met" as bids come in.</p><p>If the final bid does not meet the reserve, the seller is not obligated to sell. They may contact the highest bidder through LetItRip messaging to negotiate a private sale. Sellers use reserve prices mainly on high-value items such as PSA 9/10 slabs or rare vintage collectibles.</p>`),
         category: "general",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 14,
+        order: 8,
         priority: 5,
-        tags: ["modify", "orders", "changes"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "modify-order",
-            metaTitle: "Modify Order | LetItRip Order Changes",
-            metaDescription: "Modify your LetItRip order within 1 hour of placement. Contact support for assistance with order changes.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do you have a mobile app?",
-        answer: "Currently, LetItRip is available as a mobile-optimized website. A dedicated mobile app is coming soon for iOS and Android.",
-        category: "general",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 15,
-        priority: 4,
-        tags: ["app", "mobile", "download"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "mobile-app",
-            metaTitle: "Mobile App | LetItRip iOS & Android",
-            metaDescription: "LetItRip mobile app coming soon. Currently available as mobile-optimized website for iOS and Android.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Where is LetItRip located?",
-        answer: "Our headquarters is located at {{companyAddress}}. We serve customers across India.",
-        category: "general",
-        showOnHomepage: false,
-        showInFooter: true,
-        isPinned: false,
-        order: 16,
-        priority: 3,
-        tags: ["location", "address", "office"],
-        relatedFAQs: [],
+        tags: ["auction", "reserve", "price"],
+        relatedFAQs: ["faq-how-does-bidding-work"],
         useSiteSettings: true,
-        variables: ["companyAddress"],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "company-location",
-            metaTitle: "Company Location | LetItRip Office Address",
-            metaDescription: "Find LetItRip office location and contact details. Serving customers across India.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How do I subscribe to your newsletter?",
-        answer: "Enter your email in the newsletter signup form at the bottom of our website to receive updates, deals, and exclusive offers.",
-        category: "general",
-        showOnHomepage: false,
-        showInFooter: true,
-        isPinned: false,
-        order: 17,
-        priority: 3,
-        tags: ["newsletter", "subscription", "updates"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "newsletter-subscription",
-            metaTitle: "Newsletter Subscription | LetItRip Updates & Deals",
-            metaDescription: "Subscribe to LetItRip newsletter for exclusive deals, updates, and special offers delivered to your inbox.",
-        },
+        variables: {},
+        stats: makeStats(1400, 61),
+        seo: { slug: "faq-what-is-a-reserve-price" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "Can I purchase gift cards?",
-        answer: "Yes, gift cards are available in denominations of ₹500, ₹1000, ₹2000, and ₹5000. They can be purchased and sent via email to recipients.",
+        id: "faq-how-do-i-report-a-fake-item",
+        question: "How do I report a fake or counterfeit item?",
+        answer: html(`<p>If you receive an item you believe is counterfeit, act immediately:</p><ol><li><strong>Do not confirm delivery</strong> — this keeps your escrow window open.</li><li>Go to My Account → Orders → "Report Issue" and select "Counterfeit / Not as described".</li><li>Upload clear photographs of the item, packaging, and any authentication markings alongside genuine reference images if possible.</li><li>LetItRip will place the payment on hold and open an investigation within 24 hours.</li></ol><p>If confirmed counterfeit, you receive a <strong>full refund</strong> and the seller's store is suspended pending review. We have a zero-tolerance policy for fakes.</p><p>You can also report a suspicious listing before purchasing — use the "Report Listing" flag on any product page. Our team reviews flagged listings within 12 hours.</p>`),
         category: "general",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 18,
-        priority: 5,
-        tags: ["gift cards", "vouchers", "gifts"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "gift-cards",
-            metaTitle: "Gift Cards | LetItRip E-Gift Vouchers",
-            metaDescription: "Buy LetItRip gift cards in various denominations. Perfect gift for any occasion, sent via email instantly.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is your privacy policy?",
-        answer: "Our privacy policy details how we collect, use, and protect your personal information. You can read the full policy at {{websiteUrl}}/privacy-policy",
-        category: "general",
-        showOnHomepage: false,
-        showInFooter: true,
-        isPinned: false,
-        order: 19,
-        priority: 6,
-        tags: ["privacy", "policy", "data"],
-        relatedFAQs: [],
+        order: 9,
+        priority: 8,
+        tags: ["fake", "counterfeit", "report", "authenticity"],
+        relatedFAQs: ["faq-is-letitrip-safe-to-use", "faq-how-to-spot-fake-pokemon-cards-authentication"],
         useSiteSettings: true,
-        variables: ["websiteUrl"],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "privacy-policy-info",
-            metaTitle: "Privacy Policy | LetItRip Data Protection",
-            metaDescription: "Read LetItRip privacy policy to understand how we protect your personal information and comply with data laws.",
-        },
+        variables: {},
+        stats: makeStats(2800, 198),
+        seo: { slug: "faq-how-do-i-report-a-fake-item" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(87),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "Do you offer bulk discounts?",
-        answer: "Yes, bulk purchase discounts are available for orders above 10 units. Contact our sales team at {{supportEmail}} for bulk pricing.",
+        id: "faq-how-do-i-contact-support",
+        question: "How do I contact LetItRip support?",
+        answer: html(`<p>You can reach LetItRip support through the following channels:</p><ul><li><strong>Email</strong>: support@letitrip.in — we respond within 24 hours (48 hours on weekends)</li><li><strong>Order disputes</strong>: My Account → Orders → "Report Issue" — fastest route for transaction problems as it attaches order context automatically</li><li><strong>WhatsApp community</strong>: join our collectors group for community help and informal guidance</li></ul><p>For <strong>urgent issues</strong> (payment held, suspected fraud, counterfeit item), use the in-order dispute form — it escalates to our priority queue and is reviewed within 4 hours during business hours (Mon–Sat, 10am–7pm IST).</p><p>We do not offer phone support at this time. All formal resolutions are handled in writing so there is a clear record.</p>`),
         category: "general",
         showOnHomepage: false,
-        showInFooter: false,
+        showInFooter: true,
         isPinned: false,
-        order: 20,
-        priority: 4,
-        tags: ["bulk", "discounts", "wholesale"],
-        relatedFAQs: [],
+        order: 10,
+        priority: 7,
+        tags: ["support", "contact", "help"],
+        relatedFAQs: ["faq-how-to-raise-a-dispute"],
         useSiteSettings: true,
-        variables: ["supportEmail"],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "bulk-discounts",
-            metaTitle: "Bulk Discounts | LetItRip Wholesale Pricing",
-            metaDescription: "Get bulk discounts on orders over 10 units. Contact LetItRip sales team for wholesale pricing and deals.",
-        },
+        variables: {},
+        stats: makeStats(3400, 156),
+        seo: { slug: "faq-how-do-i-contact-support" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(86),
+        updatedAt: daysAgo(4),
     },
-    // ============================================
-    // SHIPPING (15 FAQs)
-    // ============================================
+    // ══════════════════════════════════════════════════════════════════════════
+    // SHIPPING & DELIVERY (7 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
     {
+        id: "faq-how-long-does-shipping-take",
         question: "How long does shipping take?",
-        answer: "Shipping typically takes 3-7 business days depending on your location. Metro cities receive deliveries faster, while remote areas may take longer.",
-        category: "shipping",
+        answer: html(`<p><strong>Important: shipping timelines are set by each individual store on LetItRip, not by the platform.</strong> Before buying, visit the store's About page (click the store name on any listing) to read their specific dispatch and delivery commitments.</p><p>As a general guide, most verified stores on LetItRip ship as follows:</p><ul><li><strong>Metro cities</strong> (Mumbai, Delhi, Bengaluru, Hyderabad, Pune, Chennai): 2–4 business days</li><li><strong>Tier-2 cities and standard pin codes</strong>: 3–7 business days</li><li><strong>Remote pin codes</strong>: 7–14 business days</li></ul><p>These are typical ranges only — your seller's stated policy takes precedence. Sellers must dispatch within their stated window after payment is confirmed; you receive a tracking link via email and WhatsApp once dispatched. If your order hasn't moved within the seller's stated dispatch window, raise an issue through My Account → Orders.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: true,
-        showInFooter: false,
-        isPinned: false,
+        showInFooter: true,
+        isPinned: true,
         order: 1,
-        priority: 9,
-        tags: ["shipping", "delivery", "time"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
+        priority: 10,
+        tags: ["shipping", "delivery", "timeline"],
+        relatedFAQs: ["faq-how-do-i-find-store-shipping-policy", "faq-how-to-track-my-order"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3200, 148),
         seo: {
-            slug: "shipping-time",
-            metaTitle: "Shipping Time | LetItRip Delivery Duration",
-            metaDescription: "LetItRip shipping takes 3-7 business days. Metro cities get faster delivery, remote areas may take longer.",
+            slug: "faq-how-long-does-shipping-take",
+            metaTitle: "How Long Does Shipping Take on LetItRip?",
+            metaDescription: "Shipping timelines on LetItRip are set by each store. Check the store's About page for exact timelines.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "What are the shipping charges?",
-        answer: "Shipping charges vary by seller, product weight, and delivery location. Exact charges are displayed at checkout before payment. Some sellers offer free shipping on specific products.",
-        category: "shipping",
+        id: "faq-how-do-i-find-store-shipping-policy",
+        question: "Where can I find a store's shipping policy?",
+        answer: html(`<p>Every store on LetItRip sets its own shipping rules — dispatch windows, carriers used, packaging standards, and whether they offer express options. To find a specific store's policy:</p><ol><li>Open any listing from that store and click the <strong>store name</strong> near the seller details.</li><li>On the store page, click the <strong>About</strong> tab.</li><li>Scroll to the Shipping & Dispatch section.</li></ol><p>Alternatively, the store's policy is shown on the checkout page under "Shipping" before you confirm payment.</p><p><strong>LetItRip strongly recommends reading a store's shipping policy before purchasing</strong>, especially for high-value items or time-sensitive orders (e.g., gifts, tournament deadlines). Stores are independent businesses and their policies vary.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 2,
-        priority: 8,
-        tags: ["shipping", "charges", "cost"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "shipping-charges",
-            metaTitle: "Shipping Charges | LetItRip Delivery Costs",
-            metaDescription: "Shipping costs vary by seller and location. See exact charges at checkout. Some products have free shipping.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do you offer express shipping?",
-        answer: "Yes, express shipping is available in select cities for an additional charge. Deliveries within 1-2 business days. Check availability at checkout.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 3,
-        priority: 7,
-        tags: ["express", "fast shipping", "delivery"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "express-shipping",
-            metaTitle: "Express Shipping | LetItRip Fast Delivery",
-            metaDescription: "Get express shipping in 1-2 days for select cities. Additional charges apply. Check availability at checkout.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I change my delivery address after placing an order?",
-        answer: "Yes, you can change your delivery address within 2 hours of placing the order. Contact customer support immediately at {{supportPhone}}.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 4,
-        priority: 6,
-        tags: ["address", "change", "delivery"],
-        relatedFAQs: [],
+        priority: 9,
+        tags: ["shipping", "store-policy", "about-page"],
+        relatedFAQs: ["faq-how-long-does-shipping-take", "faq-does-letitrip-guarantee-returns"],
         useSiteSettings: true,
-        variables: ["supportPhone"],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "change-delivery-address",
-            metaTitle: "Change Delivery Address | LetItRip Order Modifications",
-            metaDescription: "Change your delivery address within 2 hours of order placement. Contact support for immediate assistance.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What happens if I'm not home for delivery?",
-        answer: "The delivery partner will attempt delivery 3 times. If you're unavailable, they'll leave a note. You can also schedule a redelivery or pick up from the nearest collection point.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 5,
-        priority: 6,
-        tags: ["delivery", "missed", "redelivery"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "missed-delivery",
-            metaTitle: "Missed Delivery | LetItRip Redelivery Options",
-            metaDescription: "3 delivery attempts made. Schedule redelivery or pickup from collection point if you miss delivery.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do you ship to PO boxes?",
-        answer: "No, we do not ship to PO boxes. Please provide a physical address with landmark for successful delivery.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 6,
-        priority: 5,
-        tags: ["PO box", "delivery", "address"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "po-box-shipping",
-            metaTitle: "PO Box Shipping | LetItRip Delivery Restrictions",
-            metaDescription: "LetItRip does not ship to PO boxes. Provide a physical address with landmark for delivery.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Is signature required for delivery?",
-        answer: "Yes, all deliveries require a signature for security. Someone 18+ must be present to receive and sign for the package.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 7,
-        priority: 5,
-        tags: ["signature", "delivery", "security"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "signature-required-delivery",
-            metaTitle: "Signature Required | LetItRip Delivery Policy",
-            metaDescription: "All LetItRip deliveries require signature from someone 18+ for security purposes.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I track my shipment in real-time?",
-        answer: "Yes, once shipped, you'll receive a tracking link via SMS and email. The tracking page shows real-time location updates and estimated delivery time.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 8,
-        priority: 7,
-        tags: ["tracking", "real-time", "delivery"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "real-time-tracking",
-            metaTitle: "Real-Time Tracking | LetItRip Shipment Location",
-            metaDescription: "Track your LetItRip shipment in real-time with SMS and email tracking links. See live location updates.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What if my package is damaged during shipping?",
-        answer: "If your package arrives damaged, take photos and refuse delivery if possible. Contact us immediately at {{supportEmail}} within 24 hours for a replacement or refund.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 9,
-        priority: 6,
-        tags: ["damaged", "package", "refund"],
-        relatedFAQs: [],
-        useSiteSettings: true,
-        variables: ["supportEmail"],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "damaged-package",
-            metaTitle: "Damaged Package | LetItRip Shipping Claims",
-            metaDescription: "Received damaged package? Report within 24 hours with photos for replacement or refund.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do you ship to military APO/FPO addresses?",
-        answer: "No, we currently do not ship to military APO/FPO addresses. We only deliver to physical addresses within India.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 10,
-        priority: 3,
-        tags: ["military", "APO", "FPO"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "military-address-shipping",
-            metaTitle: "Military Address Shipping | LetItRip APO/FPO",
-            metaDescription: "LetItRip does not ship to military APO/FPO addresses. Only physical addresses within India.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I schedule a specific delivery date?",
-        answer: "Scheduled delivery is available for select pin codes. Choose your preferred date at checkout if available in your area.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 11,
-        priority: 4,
-        tags: ["scheduled", "delivery", "date"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "scheduled-delivery",
-            metaTitle: "Scheduled Delivery | LetItRip Delivery Date Selection",
-            metaDescription: "Schedule your delivery date at checkout for select areas. Choose convenient delivery timing.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What courier services do you use?",
-        answer: "We partner with India Post, BlueDart, Delhivery, DTDC, and other reliable courier services based on your location and product type.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 12,
-        priority: 4,
-        tags: ["courier", "delivery partners", "shipping"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "courier-partners",
-            metaTitle: "Courier Partners | LetItRip Delivery Services",
-            metaDescription: "LetItRip partners with India Post, BlueDart, Delhivery, DTDC for reliable deliveries across India.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Is weekend delivery available?",
-        answer: "Yes, we deliver on Saturdays. Sunday delivery is available in select metro cities for an additional charge.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 13,
-        priority: 5,
-        tags: ["weekend", "saturday", "sunday"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "weekend-delivery",
-            metaTitle: "Weekend Delivery | LetItRip Saturday & Sunday Shipping",
-            metaDescription: "Saturday delivery included. Sunday delivery available in metro cities for additional charge.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is the weight limit for shipments?",
-        answer: "Individual packages are limited to 30kg. For heavier items, sellers may split orders into multiple shipments.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 14,
-        priority: 3,
-        tags: ["weight", "limit", "heavy items"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "shipping-weight-limit",
-            metaTitle: "Shipping Weight Limit | LetItRip Heavy Items",
-            metaDescription: "Individual packages limited to 30kg. Heavy items may be split into multiple shipments.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do you offer cash on delivery (COD)?",
-        answer: "Yes, COD is available for orders up to ₹50,000. A nominal COD handling fee may apply depending on the seller.",
-        category: "shipping",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 15,
-        priority: 7,
-        tags: ["COD", "cash on delivery", "payment"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "cash-on-delivery",
-            metaTitle: "Cash on Delivery | LetItRip COD Payment",
-            metaDescription: "COD available for orders up to ₹50,000. Nominal handling fee may apply depending on seller.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    // ============================================
-    // RETURNS (12 FAQs)
-    // ============================================
-    {
-        question: "What is your return policy?",
-        answer: "Returns are accepted within 7-14 days of delivery depending on the product category. Items must be unused, in original packaging with tags. Return shipping costs may apply unless mentioned otherwise by the seller.",
-        category: "returns",
-        showOnHomepage: true,
-        showInFooter: false,
-        isPinned: false,
-        order: 1,
-        priority: 9,
-        tags: ["returns", "policy", "refund"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "return-policy",
-            metaTitle: "Return Policy | LetItRip Returns & Refunds",
-            metaDescription: "Return within 7-14 days. Items must be unused with tags. Return shipping may apply per seller policy.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How do I initiate a return?",
-        answer: 'Go to "My Orders", select the product, click "Return Item", choose a reason, and submit. You\'ll receive return instructions via email within 24 hours.',
-        category: "returns",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 2,
-        priority: 8,
-        tags: ["return", "process", "how to"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "initiate-return",
-            metaTitle: "How to Return | LetItRip Return Process",
-            metaDescription: "Initiate returns from My Orders section. Choose reason and receive return instructions within 24 hours.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Who pays for return shipping?",
-        answer: "Return shipping costs depend on the seller's policy and reason for return. If the product is defective or wrong item, seller covers shipping. For change of mind, customer may bear return costs.",
-        category: "returns",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 3,
-        priority: 8,
-        tags: ["return shipping", "cost", "charges"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "return-shipping-cost",
-            metaTitle: "Return Shipping Cost | LetItRip Who Pays",
-            metaDescription: "Return shipping costs vary by seller policy. Defective items: seller pays. Change of mind: customer may pay.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "When will I receive my refund?",
-        answer: "Refunds are processed within 5-7 platform days after the returned item is received and inspected. The amount is credited to your original payment method.",
-        category: "returns",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 4,
-        priority: 7,
-        tags: ["refund", "timing", "processing"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "refund-processing-time",
-            metaTitle: "Refund Processing Time | LetItRip Money Back",
-            metaDescription: "Refunds processed within 5-7 days after item inspection. Credited to original payment method.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I exchange an item instead of returning it?",
-        answer: 'Yes, exchanges are available for size or color variations if the same product is in stock. Select "Exchange" option when initiating the return.',
-        category: "returns",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 5,
-        priority: 6,
-        tags: ["exchange", "swap", "size"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "product-exchange",
-            metaTitle: "Product Exchange | LetItRip Size & Color Swap",
-            metaDescription: "Exchange for different size or color if in stock. Select exchange option when initiating return.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What items cannot be returned?",
-        answer: 'Non-returnable items include: personal care products, innerwear, food items, customized products, and items marked as "non-returnable" on the product page.',
-        category: "returns",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 6,
-        priority: 7,
-        tags: ["non-returnable", "exceptions", "policy"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "non-returnable-items",
-            metaTitle: "Non-Returnable Items | LetItRip Return Exceptions",
-            metaDescription: "Personal care, innerwear, food, customized items cannot be returned. Check product page for details.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do I need the original packaging for returns?",
-        answer: "Yes, items must be returned in original packaging with all tags, labels, and accessories intact. Damaged packaging may result in partial refund or rejection.",
-        category: "returns",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 7,
-        priority: 6,
-        tags: ["packaging", "condition", "requirements"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "return-packaging-requirements",
-            metaTitle: "Return Packaging | LetItRip Return Conditions",
-            metaDescription: "Return items in original packaging with tags intact. Damaged packaging may affect refund.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What if I receive a defective product?",
-        answer: "Contact us immediately at {{supportEmail}} with photos of the defect. We'll arrange a free return pickup and provide a full refund or replacement.",
-        category: "returns",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 8,
-        priority: 8,
-        tags: ["defective", "damaged", "quality"],
-        relatedFAQs: [],
-        useSiteSettings: true,
-        variables: ["supportEmail"],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "defective-product-return",
-            metaTitle: "Defective Product | LetItRip Quality Issues",
-            metaDescription: "Received defective item? Contact us with photos for free return pickup and full refund or replacement.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I return a gift?",
-        answer: "Yes, gifts can be returned within the standard return period. Refunds will be issued as store credit or to the original purchaser's payment method.",
-        category: "returns",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 9,
-        priority: 5,
-        tags: ["gifts", "return", "refund"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "gift-return",
-            metaTitle: "Gift Returns | LetItRip Gift Policy",
-            metaDescription: "Return gifts within standard period. Refund as store credit or to original purchaser payment method.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How do I track my return?",
-        answer: 'Once your return is picked up, you\'ll receive a tracking number via email. Track the return status in "My Orders" section under "Returns & Refunds".',
-        category: "returns",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 10,
-        priority: 5,
-        tags: ["return tracking", "status", "updates"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "track-return",
-            metaTitle: "Track Return | LetItRip Return Status",
-            metaDescription: "Track your return with tracking number in email or check My Orders section for return status.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What if my return is rejected?",
-        answer: "If your return is rejected due to policy violation or item condition, we'll notify you via email with the reason. The item will be shipped back to you at your expense.",
-        category: "returns",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 11,
-        priority: 4,
-        tags: ["rejected", "return", "policy"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "rejected-return",
-            metaTitle: "Rejected Return | LetItRip Return Rejection Policy",
-            metaDescription: "Returns may be rejected for policy violations. Item shipped back to you at your expense with reason.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I return sale or clearance items?",
-        answer: 'Sale and clearance items follow the same return policy unless marked as "final sale" or "non-returnable" on the product page.',
-        category: "returns",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 12,
-        priority: 5,
-        tags: ["sale", "clearance", "final sale"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "sale-items-return",
-            metaTitle: "Sale Items Return | LetItRip Clearance Policy",
-            metaDescription: "Sale items returnable unless marked final sale or non-returnable. Check product page for details.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    // ============================================
-    // PAYMENT (18 FAQs)
-    // ============================================
-    {
-        question: "What payment methods are accepted?",
-        answer: "We accept UPI (Google Pay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), net banking, digital wallets, and EMI options on select purchases.",
-        category: "payment",
-        showOnHomepage: true,
-        showInFooter: false,
-        isPinned: false,
-        order: 1,
-        priority: 9,
-        tags: ["payment", "methods", "options"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "payment-methods",
-            metaTitle: "Payment Methods | LetItRip Accepted Payments",
-            metaDescription: "Pay with UPI, cards, net banking, wallets, or EMI. Multiple secure payment options available.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Is it safe to use my credit card on LetItRip?",
-        answer: "Yes, absolutely. We use industry-standard SSL encryption and PCI DSS compliant payment gateways. Your card details are never stored on our servers.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 2,
-        priority: 8,
-        tags: ["security", "credit card", "safe"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "credit-card-security",
-            metaTitle: "Credit Card Security | LetItRip Safe Payments",
-            metaDescription: "Shop safely with SSL encryption and PCI DSS compliant gateways. Card details never stored.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do you offer EMI options?",
-        answer: "Yes, EMI is available on orders above ₹3,000 for 3, 6, 9, and 12 months. Select EMI at checkout and choose your preferred bank and tenure.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 3,
-        priority: 7,
-        tags: ["EMI", "installments", "payment"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "emi-options",
-            metaTitle: "EMI Options | LetItRip Installment Payments",
-            metaDescription: "EMI available on orders above ₹3,000. Choose 3, 6, 9, or 12 months at checkout.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is your cancellation and refund policy?",
-        answer: "Orders can be cancelled before shipping. Refunds are processed within 5-7 platform days to your original payment method after cancellation or return approval.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 4,
-        priority: 7,
-        tags: ["cancellation", "refund", "policy"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "cancellation-refund-policy",
-            metaTitle: "Cancellation & Refund | LetItRip Payment Policy",
-            metaDescription: "Cancel before shipping. Refunds in 5-7 days to original payment method after approval.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I use multiple payment methods for one order?",
-        answer: "No, currently only one payment method can be used per order. You can split orders and use different payment methods for each.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 5,
-        priority: 5,
-        tags: ["multiple payments", "split", "order"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "multiple-payment-methods",
-            metaTitle: "Multiple Payments | LetItRip Payment Options",
-            metaDescription: "One payment method per order. Split orders to use different payment methods.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Why was my payment declined?",
-        answer: "Payments can be declined due to insufficient funds, incorrect card details, bank security blocks, or payment gateway issues. Contact your bank or try another payment method.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 6,
-        priority: 6,
-        tags: ["declined", "failed", "payment"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "payment-declined",
-            metaTitle: "Payment Declined | LetItRip Payment Issues",
-            metaDescription: "Payment declined? Check funds, card details, or bank blocks. Try another payment method.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Will I receive a payment receipt?",
-        answer: 'Yes, a payment confirmation and invoice are sent to your email immediately after successful payment. You can also download invoices from "My Orders".',
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 7,
-        priority: 5,
-        tags: ["receipt", "invoice", "confirmation"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "payment-receipt",
-            metaTitle: "Payment Receipt | LetItRip Invoice Download",
-            metaDescription: "Receive payment confirmation via email. Download invoices from My Orders section anytime.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do you accept international credit cards?",
-        answer: "Yes, we accept international Visa, Mastercard, and American Express cards. Currency conversion charges may apply by your card issuer.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 8,
-        priority: 4,
-        tags: ["international", "credit card", "foreign"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "international-credit-cards",
-            metaTitle: "International Cards | LetItRip Foreign Payments",
-            metaDescription: "Accept Visa, Mastercard, AmEx international cards. Currency conversion by card issuer.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I save my card for future purchases?",
-        answer: "Yes, you can securely save your card details in your account for faster checkout. All saved cards are tokenized and encrypted per RBI guidelines.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 9,
-        priority: 5,
-        tags: ["save card", "tokenization", "security"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "save-card-details",
-            metaTitle: "Save Card Details | LetItRip Secure Payments",
-            metaDescription: "Securely save cards for faster checkout. Tokenized and encrypted per RBI guidelines.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What if I'm charged twice for one order?",
-        answer: "Double charges are rare but can occur due to payment gateway delays. Contact us at {{supportEmail}} immediately. The duplicate charge is automatically refunded within 7-10 platform days.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 10,
-        priority: 6,
-        tags: ["double charge", "refund", "error"],
-        relatedFAQs: [],
-        useSiteSettings: true,
-        variables: ["supportEmail"],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "double-charged",
-            metaTitle: "Double Charged | LetItRip Payment Error Resolution",
-            metaDescription: "Charged twice? Contact support. Duplicate charges automatically refunded in 7-10 days.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do you accept PayPal?",
-        answer: "Currently, we do not accept PayPal. We accept UPI, cards, net banking, and digital wallets for Indian transactions.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 11,
-        priority: 3,
-        tags: ["PayPal", "payment", "methods"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "paypal-payment",
-            metaTitle: "PayPal Payment | LetItRip Payment Methods",
-            metaDescription: "PayPal not accepted. Use UPI, cards, net banking, or wallets for payments.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Are there any hidden charges?",
-        answer: "No, all charges including product price, shipping, taxes, and any additional fees are clearly displayed at checkout before payment. No hidden charges.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 12,
-        priority: 6,
-        tags: ["charges", "fees", "transparency"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "hidden-charges",
-            metaTitle: "Hidden Charges | LetItRip Transparent Pricing",
-            metaDescription: "No hidden charges. All fees displayed at checkout before payment. Complete transparency.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I get a tax invoice for my purchase?",
-        answer: 'Yes, GST invoice is automatically generated and sent via email after order confirmation. You can also download it from "My Orders" section.',
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 13,
-        priority: 5,
-        tags: ["tax", "invoice", "GST"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "tax-invoice",
-            metaTitle: "Tax Invoice | LetItRip GST Invoice Download",
-            metaDescription: "GST invoice sent via email and available in My Orders. Download anytime for tax purposes.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What is your policy on chargebacks?",
-        answer: "Chargebacks should be initiated only after contacting our support team. Unauthorized chargebacks may result in account suspension and legal action.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 14,
-        priority: 4,
-        tags: ["chargeback", "dispute", "policy"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "chargeback-policy",
-            metaTitle: "Chargeback Policy | LetItRip Payment Disputes",
-            metaDescription: "Contact support before initiating chargebacks. Unauthorized chargebacks may lead to suspension.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "How long does it take for refunds to process?",
-        answer: "Refunds are processed within 5-7 platform days after return approval. It may take additional 3-5 days for your bank to credit the amount.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 15,
-        priority: 7,
-        tags: ["refund", "processing", "time"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "refund-processing-time",
-            metaTitle: "Refund Processing | LetItRip Refund Timeline",
-            metaDescription: "Refunds in 5-7 days after approval. Bank credit takes additional 3-5 days.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Can I pay using a gift card or voucher?",
-        answer: 'Yes, you can apply gift cards, promo codes, or vouchers at checkout. Enter the code in the "Apply Coupon" field before payment.',
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 16,
-        priority: 5,
-        tags: ["gift card", "voucher", "coupon"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "gift-card-payment",
-            metaTitle: "Gift Card Payment | LetItRip Voucher Redemption",
-            metaDescription: "Apply gift cards, promo codes, and vouchers at checkout. Enter code before payment.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "What happens if payment fails but money is deducted?",
-        answer: "If payment fails but amount is debited, the transaction is automatically reversed within 5-7 platform days. Contact your bank if not credited within this time.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 17,
-        priority: 6,
-        tags: ["failed payment", "deducted", "refund"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "failed-payment-deduction",
-            metaTitle: "Failed Payment Deducted | LetItRip Payment Issues",
-            metaDescription: "Money deducted but payment failed? Auto-reversed in 5-7 days. Contact bank if delayed.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "Do you charge any transaction fees?",
-        answer: "No transaction fees for UPI, cards, or net banking. COD orders may have a nominal handling charge. All charges are shown at checkout.",
-        category: "payment",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 18,
-        priority: 4,
-        tags: ["fees", "transaction", "charges"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "transaction-fees",
-            metaTitle: "Transaction Fees | LetItRip Payment Charges",
-            metaDescription: "No transaction fees for online payments. COD may have handling charge. All shown at checkout.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    // ============================================
-    // ACCOUNT (10 FAQs)
-    // ============================================
-    {
-        question: "How do I create an account?",
-        answer: 'Click "Sign Up" in the top menu, enter your email and password, or sign up with Google/Apple. Verify your email to complete registration.',
-        category: "account",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 1,
-        priority: 8,
-        tags: ["signup", "registration", "account"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "create-account",
-            metaTitle: "Create Account | LetItRip Registration",
-            metaDescription: "Sign up with email or Google/Apple. Verify email to complete LetItRip account registration.",
-        },
-        isActive: true,
-        createdBy: "system",
-    },
-    {
-        question: "I forgot my password. How do I reset it?",
-        answer: 'Click "Forgot Password" on the login page, enter your email, and click "Reset Password". You\'ll receive a reset link via email within 5 minutes.',
-        category: "account",
-        showOnHomepage: false,
-        showInFooter: false,
-        isPinned: false,
-        order: 2,
-        priority: 7,
-        tags: ["password", "reset", "forgot"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "reset-password",
-            metaTitle: "Reset Password | LetItRip Password Recovery",
-            metaDescription: "Forgot password? Get reset link via email in 5 minutes. Click Forgot Password on login page.",
-        },
+        variables: {},
+        stats: makeStats(1800, 96),
+        seo: { slug: "faq-how-do-i-find-store-shipping-policy" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "Can I change my email address?",
-        answer: 'Yes, go to "Account Settings" → "Security" → "Change Email". Enter your new email and verify it. Your login email will be updated.',
-        category: "account",
+        id: "faq-do-you-offer-free-shipping",
+        question: "Do you offer free shipping?",
+        answer: html(`<p>Free shipping availability depends on the <strong>individual store</strong> — LetItRip does not set a platform-wide free shipping threshold. Each seller decides their own shipping charges and free-shipping conditions.</p><p>Many stores on LetItRip offer free standard shipping on orders above a certain value (commonly ₹499–₹999). Look for the <strong>"Free Shipping"</strong> badge on product listings, or check the store's About page for their shipping rates.</p><p>At checkout, shipping costs are shown before you confirm payment so there are no surprises.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 3,
-        priority: 6,
-        tags: ["email", "change", "account"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "change-email-address",
-            metaTitle: "Change Email | LetItRip Account Settings",
-            metaDescription: "Update your email in Account Settings. Verify new email to complete the change.",
-        },
+        priority: 7,
+        tags: ["shipping", "free-shipping"],
+        relatedFAQs: ["faq-how-long-does-shipping-take", "faq-how-do-i-find-store-shipping-policy"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2100, 94),
+        seo: { slug: "faq-do-you-offer-free-shipping" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(8),
     },
     {
-        question: "How do I update my profile information?",
-        answer: 'Go to "My Profile" → "Edit Profile". You can update your name, phone number, and profile picture. Click "Save Changes" to update.',
-        category: "account",
+        id: "faq-how-to-track-my-order",
+        question: "How do I track my order?",
+        answer: html(`<p>Once your order is dispatched you receive a <strong>tracking link</strong> via email and WhatsApp. You can also track directly from your account: go to My Account → Orders and click <strong>"Track"</strong> next to any shipped order.</p><p>LetItRip supports tracking from Shiprocket, India Post, Delhivery, Ekart, and DTDC. If your tracking link does not update within 24 hours of the dispatch notification, message the seller through the order chat — sellers are required to respond within 12 hours. If they do not, raise an issue through My Account → Orders.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 4,
-        priority: 6,
-        tags: ["profile", "update", "edit"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "update-profile",
-            metaTitle: "Update Profile | LetItRip Profile Settings",
-            metaDescription: "Edit your name, phone, and photo in My Profile. Save changes to update account information.",
-        },
+        priority: 7,
+        tags: ["tracking", "order", "shipment"],
+        relatedFAQs: ["faq-how-long-does-shipping-take"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1750, 78),
+        seo: { slug: "faq-how-to-track-my-order" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(10),
     },
     {
-        question: "Can I have multiple delivery addresses?",
-        answer: 'Yes, you can save multiple delivery addresses in "My Addresses". Set one as default for faster checkout or select different addresses for each order.',
-        category: "account",
+        id: "faq-do-you-ship-internationally",
+        question: "Do you ship internationally?",
+        answer: html(`<p>LetItRip currently serves delivery addresses within <strong>India only</strong>. International shipping is on our roadmap.</p><p>If you are an NRI wanting to send a gift to an Indian address, that works fine — enter the Indian delivery address at checkout. For international inquiries or high-value cross-border auction arrangements, email <strong>support@letitrip.in</strong> — we handle these on a case-by-case basis.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 5,
-        priority: 6,
-        tags: ["addresses", "delivery", "multiple"],
+        priority: 5,
+        tags: ["international", "shipping"],
         relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "multiple-addresses",
-            metaTitle: "Multiple Addresses | LetItRip Delivery Options",
-            metaDescription: "Save multiple delivery addresses. Set default or choose different address per order.",
-        },
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(980, 41),
+        seo: { slug: "faq-do-you-ship-internationally" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(15),
     },
     {
-        question: "How do I delete my account?",
-        answer: 'Go to "Account Settings" → "Delete Account". Enter your password and confirm deletion. Note: This action is permanent and cannot be undone.',
-        category: "account",
+        id: "faq-what-happens-if-item-damaged-in-transit",
+        question: "What happens if my item is damaged in transit?",
+        answer: html(`<p>If your item arrives damaged, <strong>photograph everything before unwrapping further</strong> — the outer box, inner packaging, and the damage on the item itself. Then:</p><ol><li>Go to My Account → Orders → <strong>"Report Issue"</strong> within 48 hours of delivery.</li><li>Select "Item damaged in transit" and upload your photographs.</li><li>Do <strong>not</strong> confirm delivery until the dispute is resolved — confirming delivery releases payment to the seller.</li></ol><p>LetItRip will mediate between you and the seller. Most verified sellers carry basic transit insurance; items valued above ₹5,000 are automatically insured at declared value through our shipping partners.</p><p><strong>Note:</strong> packaging standards are set by each seller — LetItRip does not pack or handle physical items. Sellers who repeatedly dispatch inadequately packaged items lose their verified status.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 6,
-        priority: 5,
-        tags: ["delete", "account", "remove"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "delete-account",
-            metaTitle: "Delete Account | LetItRip Account Removal",
-            metaDescription: "Delete your account permanently from Account Settings. Action cannot be undone.",
-        },
+        priority: 6,
+        tags: ["damaged", "transit", "insurance"],
+        relatedFAQs: ["faq-what-is-the-return-policy", "faq-how-to-raise-a-dispute"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1340, 72),
+        seo: { slug: "faq-what-happens-if-item-damaged-in-transit" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(8),
     },
     {
-        question: "Why do I need to verify my email?",
-        answer: "Email verification ensures account security, enables password reset, and allows us to send order updates and important notifications.",
-        category: "account",
+        id: "faq-can-i-change-delivery-address-after-order",
+        question: "Can I change my delivery address after placing an order?",
+        answer: html(`<p>Address changes after checkout depend on the order status:</p><ul><li><strong>Before dispatch ("Confirmed" or "Processing")</strong>: message the seller directly through the order chat and request the change. Most sellers will accommodate this if they haven't packed yet.</li><li><strong>After dispatch ("Shipped")</strong>: the parcel is already in the carrier's network. You will need to contact the carrier (using the tracking number) to request an address redirect — this is carrier-dependent and not guaranteed.</li></ul><p>LetItRip cannot modify a shipping label once created. Always double-check your delivery address at checkout.</p>`),
+        category: "shipping_delivery",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 7,
         priority: 5,
-        tags: ["verification", "email", "security"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
+        tags: ["address", "delivery", "change"],
+        relatedFAQs: ["faq-can-i-cancel-my-order"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(890, 38),
+        seo: { slug: "faq-can-i-change-delivery-address-after-order" },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(82),
+        updatedAt: daysAgo(9),
+    },
+    // ══════════════════════════════════════════════════════════════════════════
+    // RETURNS & REFUNDS (6 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
+    {
+        id: "faq-what-is-the-return-policy",
+        question: "What is the return policy on LetItRip?",
+        answer: html(`<p><strong>Return policies on LetItRip are set by individual stores — LetItRip does not impose a platform-wide return window.</strong> Before purchasing, always visit the store's About page to read their specific return rules. Return policies vary significantly between sellers and product types.</p><p>Common patterns among verified stores:</p><ul><li><strong>Sealed products</strong> (booster boxes, ETBs, sealed figures): 7-day return if factory seal is intact and item is in original condition.</li><li><strong>Graded slabs</strong>: 3-day return if the slab arrived cracked or the case is damaged (not for grading disagreements).</li><li><strong>Singles and loose items</strong>: 3-day return if the item is materially different from its description or photographs.</li><li><strong>Opened product</strong>: No returns in most cases — contents cannot be re-verified once opened.</li></ul><p>To initiate a return: My Account → Orders → <strong>"Return Item"</strong>. The seller must respond within 3 business days. LetItRip holds payment in escrow and mediates if the seller is unresponsive or disputes the return. Note that LetItRip's ability to force a refund is limited if the item is within the seller's stated non-returnable policy — we strongly encourage checking before you buy.</p>`),
+        category: "returns_refunds",
+        showOnHomepage: true,
+        showInFooter: true,
+        isPinned: true,
+        order: 1,
+        priority: 9,
+        tags: ["returns", "refunds", "policy"],
+        relatedFAQs: ["faq-does-letitrip-guarantee-returns", "faq-how-long-does-refund-take", "faq-what-if-seller-refuses-return"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(4100, 204),
         seo: {
-            slug: "email-verification",
-            metaTitle: "Email Verification | LetItRip Account Security",
-            metaDescription: "Verify email for security, password reset, and order updates. Essential for account protection.",
+            slug: "faq-what-is-the-return-policy",
+            metaTitle: "Return Policy on LetItRip — What Buyers Should Know",
+            metaDescription: "Return policies are set by each store on LetItRip, not the platform. Read the store's About page before buying.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "Can I link my social media accounts?",
-        answer: 'Yes, you can link Google and Apple accounts in "Account Settings" → "Connected Accounts" for easier login and social features.',
-        category: "account",
+        id: "faq-does-letitrip-guarantee-returns",
+        question: "Does LetItRip guarantee refunds or returns?",
+        answer: html(`<p><strong>LetItRip is a marketplace platform — we are not the seller and cannot guarantee a refund in every situation.</strong> Here is an honest breakdown of what we can and cannot do:</p><p><strong>What LetItRip will do:</strong></p><ul><li>Hold your payment in escrow and only release it after you confirm delivery or after 5 days of confirmed delivery without a dispute.</li><li>Mediate disputes between you and the seller — our team reviews evidence and makes a recommendation.</li><li>Issue a full refund if an item is confirmed counterfeit, or if the seller does not respond within the required window.</li><li>Apply platform penalties (including suspension) to sellers who repeatedly fail buyers.</li></ul><p><strong>What LetItRip cannot guarantee:</strong></p><ul><li>A refund if the item matches the seller's listing description but you changed your mind (buyer's remorse).</li><li>A return if the seller's stated policy does not cover your situation and there is no material listing error.</li><li>Recovery of funds after you have confirmed delivery — confirming delivery releases escrow and closes the dispute window.</li></ul><p>Our best advice: read the store's return policy before buying, inspect every item before confirming delivery, and raise disputes promptly (within 5 days of delivery).</p>`),
+        category: "returns_refunds",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 8,
-        priority: 4,
-        tags: ["social", "Google", "Apple"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "link-social-accounts",
-            metaTitle: "Link Social Accounts | LetItRip Google & Apple",
-            metaDescription: "Connect Google and Apple accounts for easier login. Manage in Account Settings.",
-        },
+        order: 2,
+        priority: 9,
+        tags: ["returns", "guarantee", "platform", "risk", "escrow"],
+        relatedFAQs: ["faq-is-letitrip-safe-to-use", "faq-what-is-the-return-policy", "faq-how-to-raise-a-dispute"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2900, 164),
+        seo: { slug: "faq-does-letitrip-guarantee-returns" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(3),
     },
     {
-        question: "How do I manage my email preferences?",
-        answer: 'Go to "Account Settings" → "Email Preferences" to choose which emails you want to receive: order updates, promotions, newsletters, etc.',
-        category: "account",
+        id: "faq-what-if-seller-refuses-return",
+        question: "What if the seller refuses my return request?",
+        answer: html(`<p>If a seller declines your return and you believe the refusal is unjustified, escalate to LetItRip:</p><ol><li>Go to My Account → Orders → <strong>"Escalate to LetItRip"</strong> (appears after seller declines).</li><li>Provide your evidence — photographs, the original listing description, and chat history with the seller.</li><li>LetItRip's team reviews within 48 hours and issues a binding decision.</li></ol><p><strong>Outcomes LetItRip can enforce:</strong></p><ul><li>Full or partial refund if the item does not match its description or is counterfeit.</li><li>Return at seller's cost if we determine the seller is at fault.</li></ul><p><strong>Outcomes outside LetItRip's control:</strong></p><ul><li>If the item accurately matches the listing and the seller's stated return policy does not cover your situation, we cannot override the seller's policy. This is why reading store policies before buying is so important.</li></ul><p>LetItRip will always try to find a fair resolution, but we are a platform — not an insurer.</p>`),
+        category: "returns_refunds",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 9,
-        priority: 4,
-        tags: ["email", "preferences", "notifications"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "email-preferences",
-            metaTitle: "Email Preferences | LetItRip Notification Settings",
-            metaDescription: "Manage email notifications in Account Settings. Choose which emails you want to receive.",
-        },
+        order: 3,
+        priority: 8,
+        tags: ["returns", "dispute", "seller-refusal"],
+        relatedFAQs: ["faq-does-letitrip-guarantee-returns", "faq-how-to-raise-a-dispute"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2100, 118),
+        seo: { slug: "faq-what-if-seller-refuses-return" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(86),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "What if my account is hacked or compromised?",
-        answer: "Immediately reset your password and contact {{supportEmail}}. We'll secure your account, review unauthorized activities, and help recover your account.",
-        category: "account",
+        id: "faq-how-long-does-refund-take",
+        question: "How long does a refund take?",
+        answer: html(`<p>Once a return is approved and the item (where applicable) is received back by the seller, refunds are processed within:</p><ul><li><strong>UPI and bank transfer</strong>: 2–3 business days</li><li><strong>Razorpay (card/net banking/wallet)</strong>: 5–7 business days (subject to your bank's processing time)</li><li><strong>COD orders</strong>: refunded as LetItRip wallet credit, or by bank transfer (takes 3–5 days and requires bank details verification)</li></ul><p>If a refund is not received within 10 business days of approval, contact <strong>support@letitrip.in</strong> with your order ID — we escalate within 24 hours.</p>`),
+        category: "returns_refunds",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 10,
+        order: 4,
         priority: 7,
-        tags: ["security", "hacked", "compromised"],
-        relatedFAQs: [],
+        tags: ["refund", "timeline", "payment"],
+        relatedFAQs: ["faq-what-is-the-return-policy"],
         useSiteSettings: true,
-        variables: ["supportEmail"],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "account-compromised",
-            metaTitle: "Account Compromised | LetItRip Security Help",
-            metaDescription: "Account hacked? Reset password and contact support immediately for account recovery.",
-        },
+        variables: {},
+        stats: makeStats(2800, 132),
+        seo: { slug: "faq-how-long-does-refund-take" },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(8),
+    },
+    {
+        id: "faq-can-i-cancel-my-order",
+        question: "Can I cancel my order?",
+        answer: html(`<p>You can cancel an order <strong>before the seller dispatches it</strong>. Once dispatched, cancellation converts to a return request (subject to the seller's return policy).</p><p>To cancel: My Account → Orders → <strong>"Cancel Order"</strong>. A full refund is issued immediately if cancelled pre-dispatch. If the seller has already packed (status "Processing"), they may charge a restocking fee at their discretion — this is shown before you confirm the cancellation.</p><p><strong>Auction wins and pre-order deposits are non-refundable</strong> once the auction has closed or the pre-order window has ended. These are binding commitments — see the relevant FAQ sections for details.</p>`),
+        category: "returns_refunds",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 5,
+        priority: 6,
+        tags: ["cancel", "order"],
+        relatedFAQs: ["faq-how-long-does-refund-take"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3200, 148),
+        seo: { slug: "faq-can-i-cancel-my-order" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(5),
     },
-    // ============================================
-    // PRODUCTS (15 FAQs)
-    // ============================================
     {
-        question: "How do I search for products?",
-        answer: "Use the search bar at the top, enter keywords, brands, or product names. You can also filter by category, price range, ratings, and more from the left sidebar.",
-        category: "products",
+        id: "faq-how-to-raise-a-dispute",
+        question: "How do I raise a dispute on LetItRip?",
+        answer: html(`<p>The dispute window is open for <strong>5 days after confirmed delivery</strong>. Do not confirm delivery until you have inspected the item — confirming delivery closes the dispute window and releases payment to the seller.</p><p>To raise a dispute:</p><ol><li>Go to My Account → Orders → find the relevant order.</li><li>Click <strong>"Report Issue"</strong>.</li><li>Select the issue type (Not as described / Counterfeit / Damaged / Not received).</li><li>Upload supporting evidence (photos, screenshots of the original listing).</li><li>Submit — the seller is notified and has 48 hours to respond.</li></ol><p>If the seller does not respond or the dispute is not resolved within 5 business days, click "Escalate to LetItRip" for platform review. We issue a binding decision within 48 hours of escalation.</p>`),
+        category: "returns_refunds",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
+        order: 6,
+        priority: 8,
+        tags: ["dispute", "report", "issue"],
+        relatedFAQs: ["faq-does-letitrip-guarantee-returns", "faq-what-if-seller-refuses-return"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2400, 126),
+        seo: { slug: "faq-how-to-raise-a-dispute" },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(4),
+    },
+    // ══════════════════════════════════════════════════════════════════════════
+    // ORDERS & PAYMENT (8 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
+    {
+        id: "faq-what-payment-methods-are-accepted",
+        question: "What payment methods does LetItRip accept?",
+        answer: html(`<p>LetItRip accepts all major Indian payment methods via Razorpay:</p><ul><li><strong>UPI</strong> — Google Pay, PhonePe, Paytm, BHIM, any UPI-enabled app</li><li><strong>Debit/Credit Cards</strong> — Visa, Mastercard, RuPay, Amex</li><li><strong>Net Banking</strong> — all major Indian banks</li><li><strong>EMI</strong> — 0% on Bajaj Finserv and select bank cards for orders above ₹3,000</li><li><strong>Cash on Delivery (COD)</strong> — for orders up to ₹10,000 (requires a 20% online deposit at checkout)</li></ul><p>All payments are processed via Razorpay (PCI-DSS Level 1 compliant). LetItRip never stores your card details.</p>`),
+        category: "orders_payment",
+        showOnHomepage: false,
+        showInFooter: true,
+        isPinned: true,
         order: 1,
-        priority: 7,
-        tags: ["search", "find", "products"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "search-products",
-            metaTitle: "Search Products | LetItRip Product Discovery",
-            metaDescription: "Search by keywords, brands, or names. Filter by category, price, and ratings for easy discovery.",
-        },
+        priority: 10,
+        tags: ["payment", "upi", "card", "cod"],
+        relatedFAQs: ["faq-is-it-safe-to-pay-on-letitrip", "faq-is-cod-available"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(5100, 248),
+        seo: { slug: "faq-what-payment-methods-are-accepted" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "How do product auctions work?",
-        answer: "Select an auction item, place your bid above the current bid. Bidding closes at the auction end time. Highest bidder wins and receives payment instructions via email.",
-        category: "products",
-        showOnHomepage: true,
+        id: "faq-how-does-escrow-work",
+        question: "How does escrow payment work on LetItRip?",
+        answer: html(`<p>Escrow is the core of LetItRip's buyer protection. Here is exactly how it works:</p><ol><li><strong>You pay at checkout</strong> — funds go to Razorpay's secure escrow. The seller does not receive them yet.</li><li><strong>Seller dispatches</strong> — once you have paid, the seller ships within their stated window.</li><li><strong>You inspect and confirm</strong> — when the item arrives, inspect it carefully. If everything is correct, click "Confirm Delivery" in My Account → Orders. This releases the payment to the seller.</li><li><strong>Auto-release</strong> — if you do not take action within 5 days of the courier marking the shipment as delivered, the payment is automatically released to the seller.</li></ol><p><strong>Critical:</strong> Do not click "Confirm Delivery" unless you are satisfied. Once confirmed, the escrow window closes and LetItRip's ability to hold funds is limited. For disputes, act within 5 days of delivery.</p>`),
+        category: "orders_payment",
+        showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 2,
-        priority: 8,
-        tags: ["auction", "bidding", "win"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "product-auctions",
-            metaTitle: "Product Auctions | LetItRip Bidding Guide",
-            metaDescription: "Bid on auction items. Highest bidder at end time wins. Payment instructions sent via email.",
-        },
+        priority: 9,
+        tags: ["escrow", "payment", "protection"],
+        relatedFAQs: ["faq-is-letitrip-safe-to-use", "faq-how-to-raise-a-dispute"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3600, 192),
+        seo: { slug: "faq-how-does-escrow-work" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "Can I save products to view later?",
-        answer: 'Yes, click the heart icon on any product to add it to your Wishlist. Access your saved items anytime from "My Wishlist" in your account.',
-        category: "products",
+        id: "faq-is-it-safe-to-pay-on-letitrip",
+        question: "Is it safe to pay on LetItRip?",
+        answer: html(`<p>Yes — LetItRip uses an <strong>escrow model</strong> via Razorpay (PCI-DSS Level 1). Your payment is held securely and only released to the seller after you confirm delivery or after 5 days of confirmed delivery without a dispute.</p><p>LetItRip is registered under the Indian IT Act and complies with Consumer Protection (E-Commerce) Rules 2020. Our platform fee (shown transparently at checkout) is the only charge — no hidden fees.</p><p>That said, <strong>your vigilance matters too</strong>: inspect every item before confirming delivery, raise disputes within the 5-day window, and never pay outside the LetItRip platform (e.g., UPI to a seller's personal number). LetItRip cannot protect payments made outside our checkout.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 3,
-        priority: 6,
-        tags: ["wishlist", "save", "favorites"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "save-products-wishlist",
-            metaTitle: "Wishlist | LetItRip Save Products",
-            metaDescription: "Save products to wishlist by clicking heart icon. Access saved items from My Wishlist.",
-        },
+        priority: 8,
+        tags: ["payment", "security", "escrow", "safe"],
+        relatedFAQs: ["faq-how-does-escrow-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2400, 108),
+        seo: { slug: "faq-is-it-safe-to-pay-on-letitrip" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "How do I know if a product is in stock?",
-        answer: 'In-stock products show "Add to Cart" button. Out-of-stock items display "Out of Stock" with option to get notified when available.',
-        category: "products",
+        id: "faq-what-are-letitrip-platform-fees",
+        question: "What are LetItRip's fees for buyers and sellers?",
+        answer: html(`<p><strong>For buyers:</strong> LetItRip charges no additional fee to buyers. The price you see is the price you pay (plus any shipping set by the seller). Payment processing fees are absorbed by the platform.</p><p><strong>For sellers:</strong> LetItRip charges a commission on successful sales:</p><ul><li><strong>Standard listings</strong>: 5% platform fee + 2.36% Razorpay processing (total ~7.36%)</li><li><strong>Auction listings</strong>: 5% platform fee + 2.36% Razorpay processing on the final hammer price</li><li><strong>Pre-order listings</strong>: 5% platform fee on the total order value at fulfilment</li></ul><p>There are no listing fees — you only pay when you sell. Promoted listings (optional) are charged separately at a flat rate set during promotion setup.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 4,
-        priority: 6,
-        tags: ["stock", "availability", "inventory"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "product-stock-availability",
-            metaTitle: "Product Availability | LetItRip Stock Status",
-            metaDescription: "In-stock products show Add to Cart. Out-of-stock items offer notification option.",
-        },
+        priority: 7,
+        tags: ["fees", "commission", "platform-fee", "sellers"],
+        relatedFAQs: ["faq-how-do-seller-payouts-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2200, 98),
+        seo: { slug: "faq-what-are-letitrip-platform-fees" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(87),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "What do product ratings mean?",
-        answer: "Ratings are 1-5 stars based on verified customer reviews. 5 stars = excellent, 1 star = poor. Read reviews for detailed feedback on quality, fit, and value.",
-        category: "products",
+        id: "faq-is-cod-available",
+        question: "Is Cash on Delivery (COD) available?",
+        answer: html(`<p>COD is available on LetItRip for orders up to <strong>₹10,000</strong>, subject to the seller enabling it for their store. Not all stores offer COD — check the payment options on the checkout page for the specific seller.</p><p>COD requires a <strong>20% online deposit</strong> at checkout to confirm the order. The remaining 80% is paid to the delivery agent on delivery. If you refuse delivery, the 20% deposit is non-refundable (it covers the seller's reverse-logistics cost).</p><p>COD is not available for auction wins or pre-orders — these require full online payment.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 5,
-        priority: 5,
-        tags: ["ratings", "reviews", "stars"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "product-ratings",
-            metaTitle: "Product Ratings | LetItRip Review System",
-            metaDescription: "1-5 star ratings from verified buyers. Read reviews for quality, fit, and value feedback.",
-        },
+        priority: 6,
+        tags: ["cod", "cash-on-delivery", "payment"],
+        relatedFAQs: ["faq-what-payment-methods-are-accepted"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1700, 74),
+        seo: { slug: "faq-is-cod-available" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(86),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "Can I write a product review?",
-        answer: 'Yes, after receiving your order, go to "My Orders", select the product, and click "Write Review". Share your experience to help other buyers.',
-        category: "products",
+        id: "faq-can-i-use-multiple-coupons",
+        question: "Can I use multiple coupon codes on one order?",
+        answer: html(`<p>Yes — LetItRip supports stacking one <strong>platform coupon</strong> (issued by LetItRip) and one <strong>seller coupon</strong> (issued by the store) on the same order. Two platform coupons cannot be stacked — the higher-value one is applied automatically.</p><p>Coupon restrictions (minimum order value, applicable categories, first-order only) still apply per coupon. Check the coupon's terms at checkout before assuming it applies to your order.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 6,
-        priority: 5,
-        tags: ["reviews", "write", "feedback"],
+        priority: 6,
+        tags: ["coupon", "discount"],
         relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "write-product-review",
-            metaTitle: "Write Review | LetItRip Product Feedback",
-            metaDescription: "Write reviews after delivery from My Orders. Share your experience to help other buyers.",
-        },
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1900, 82),
+        seo: { slug: "faq-can-i-use-multiple-coupons" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "What are promoted products?",
-        answer: "Promoted products are highlighted listings that sellers pay to advertise. They appear at the top of search results and category pages for better visibility.",
-        category: "products",
+        id: "faq-why-was-my-payment-declined",
+        question: "Why was my payment declined?",
+        answer: html(`<p>Common causes:</p><ul><li><strong>Insufficient funds</strong> in your bank account or UPI-linked account</li><li><strong>Daily UPI limit exceeded</strong> — UPI has a ₹1 lakh/day limit per bank</li><li><strong>Card not enabled for online/international transactions</strong> — enable via your bank's mobile app</li><li><strong>Bank 2FA failed</strong> — wrong OTP or OTP expired</li><li><strong>VPN active</strong> — Razorpay may block payments from VPN IPs as a fraud precaution</li></ul><p>Try a different payment method or browser. The Razorpay error code shown at checkout identifies the exact cause. Contact <strong>support@letitrip.in</strong> with the error code for faster resolution.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 7,
-        priority: 4,
-        tags: ["promoted", "ads", "sponsored"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "promoted-products",
-            metaTitle: "Promoted Products | LetItRip Sponsored Listings",
-            metaDescription: "Promoted products are paid ads appearing at top of search and category pages.",
-        },
+        priority: 7,
+        tags: ["payment", "declined", "error"],
+        relatedFAQs: ["faq-what-payment-methods-are-accepted"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2100, 92),
+        seo: { slug: "faq-why-was-my-payment-declined" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(9),
     },
     {
-        question: "How do I compare products?",
-        answer: 'Click "Compare" on up to 4 products in the same category. A comparison table shows features, prices, ratings, and specifications side-by-side.',
-        category: "products",
+        id: "faq-gst-invoice-for-my-order",
+        question: "Can I get a GST invoice for my order?",
+        answer: html(`<p>GST invoices are issued by individual sellers. Enter your <strong>GSTIN</strong> in the Billing Details section at checkout. The seller generates a GST-compliant invoice downloadable from My Account → Orders → <strong>"Download Invoice"</strong> once the order is confirmed.</p><p>Not all sellers are GST-registered — sellers with turnover below ₹40 lakh are exempt. LetItRip's platform fee (if applicable) is always GST-inclusive at 18%, and a receipt is in your account.</p>`),
+        category: "orders_payment",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 8,
         priority: 5,
-        tags: ["compare", "products", "features"],
+        tags: ["gst", "invoice", "billing"],
         relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1100, 48),
+        seo: { slug: "faq-gst-invoice-for-my-order" },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(10),
+    },
+    // ══════════════════════════════════════════════════════════════════════════
+    // PRODUCT INFORMATION (8 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
+    {
+        id: "faq-how-do-pre-orders-work",
+        question: "How do pre-orders work on LetItRip?",
+        answer: html(`<p>Pre-orders let you reserve upcoming collectibles before they arrive in India:</p><ol><li>Browse pre-order listings — each shows an estimated delivery window (e.g., "Shipping in 45–60 days").</li><li>Pay a <strong>deposit</strong> (typically 20–30% of the total price) to secure your unit.</li><li>The remaining balance is charged automatically when the item is ready to ship.</li><li>If the seller cancels the pre-order, your deposit is refunded in full within 5 business days.</li></ol><p>Pre-orders are available for Beyblade X new releases, Pokémon booster boxes, S.H.Figuarts, Nendoroids, and Hot Wheels RLC exclusives. <strong>Estimated delivery windows are set by sellers</strong> — delays are possible (see the pre-order delay FAQ).</p>`),
+        category: "product_information",
+        showOnHomepage: true,
+        showInFooter: false,
+        isPinned: true,
+        order: 1,
+        priority: 10,
+        tags: ["pre-order", "deposit", "how-to"],
+        relatedFAQs: ["faq-can-i-cancel-a-pre-order", "faq-what-if-preorder-delayed"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(4700, 224),
         seo: {
-            slug: "compare-products",
-            metaTitle: "Compare Products | LetItRip Product Comparison",
-            metaDescription: "Compare up to 4 products. See features, prices, ratings, and specs side-by-side.",
+            slug: "faq-how-do-pre-orders-work",
+            metaTitle: "How Do Pre-Orders Work on LetItRip?",
+            metaDescription: "Pre-orders on LetItRip let you reserve upcoming Pokémon, Beyblade X, and anime figures with a deposit.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(90),
+        updatedAt: daysAgo(2),
     },
     {
-        question: "What is the warranty on products?",
-        answer: "Warranty varies by product and seller. Check the product description for warranty terms. Some items come with manufacturer warranty, others with seller warranty.",
-        category: "products",
+        id: "faq-can-i-cancel-a-pre-order",
+        question: "Can I cancel a pre-order?",
+        answer: html(`<p>You can cancel a pre-order <strong>before the seller marks it "In Production"</strong> — your deposit is fully refunded within 5 business days. After "In Production" status, cancellation may result in the deposit being forfeited (this is disclosed on the listing before you pay).</p><p>If the estimated delivery date shifts by more than 60 days, LetItRip gives you a 7-day window to cancel with a full deposit refund regardless of production status.</p>`),
+        category: "product_information",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 9,
-        priority: 6,
-        tags: ["warranty", "guarantee", "coverage"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "product-warranty",
-            metaTitle: "Product Warranty | LetItRip Warranty Information",
-            metaDescription: "Warranty terms in product description. Manufacturer or seller warranty depending on item.",
-        },
+        order: 2,
+        priority: 8,
+        tags: ["pre-order", "cancel", "deposit"],
+        relatedFAQs: ["faq-how-do-pre-orders-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2900, 134),
+        seo: { slug: "faq-can-i-cancel-a-pre-order" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "Can I request a product not listed?",
-        answer: "Yes, use the \"Request Product\" form in the Help section. Provide product details and we'll work with sellers to list it if there's sufficient demand.",
-        category: "products",
+        id: "faq-what-if-preorder-delayed",
+        question: "What if my pre-order is delayed?",
+        answer: html(`<p>Collectibles pre-orders frequently experience delays due to production issues, customs clearance, or distributor problems — this is normal in the hobby. LetItRip's policy:</p><ul><li><strong>Minor delay (under 30 days)</strong>: seller updates the date and notifies you. No action required unless you want to cancel.</li><li><strong>Major delay (30–60 days)</strong>: LetItRip sends a notification. You have 7 days to cancel with a full deposit refund.</li><li><strong>Excessive delay (over 60 days)</strong>: LetItRip may initiate a full refund if the seller cannot provide a confirmed new date within 14 days.</li></ul><p>Track your pre-order's current status in My Account → Orders.</p>`),
+        category: "product_information",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 10,
-        priority: 4,
-        tags: ["request", "product", "availability"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "request-product",
-            metaTitle: "Request Product | LetItRip Product Requests",
-            metaDescription: "Request unlisted products via Help section. We work with sellers based on demand.",
-        },
+        order: 3,
+        priority: 7,
+        tags: ["pre-order", "delay"],
+        relatedFAQs: ["faq-how-do-pre-orders-work", "faq-can-i-cancel-a-pre-order"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2100, 94),
+        seo: { slug: "faq-what-if-preorder-delayed" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "Are product photos accurate?",
-        answer: "We require sellers to use actual product photos. However, slight variations in color may occur due to screen settings. Check product description for details.",
-        category: "products",
+        id: "faq-are-preorder-products-authentic",
+        question: "Are pre-order products guaranteed to be authentic?",
+        answer: html(`<p>All pre-orders on LetItRip must be from <strong>verified sellers</strong> sourcing directly from official distributors or brand-authorised retailers. Every pre-order listing must include proof of distributor agreement reviewed by LetItRip before going live.</p><p>For pre-orders above ₹10,000, sellers must provide a distributor invoice at dispatch. Confirmed counterfeit = full refund + immediate seller suspension.</p><p>That said, LetItRip does not physically inspect pre-order stock before dispatch. We rely on seller documentation and post-delivery buyer reporting. If you receive something that appears non-authentic, raise a dispute immediately — do not confirm delivery.</p>`),
+        category: "product_information",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 11,
-        priority: 5,
-        tags: ["photos", "images", "accuracy"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "product-photos-accuracy",
-            metaTitle: "Product Photos | LetItRip Image Accuracy",
-            metaDescription: "Sellers use actual photos. Slight color variations may occur. Check description for details.",
-        },
+        order: 4,
+        priority: 6,
+        tags: ["pre-order", "authentic", "verified"],
+        relatedFAQs: ["faq-how-do-i-report-a-fake-item"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1500, 66),
+        seo: { slug: "faq-are-preorder-products-authentic" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(82),
+        updatedAt: daysAgo(9),
     },
     {
-        question: "What are the product categories?",
-        answer: "Browse categories: Electronics, Fashion, Home & Kitchen, Beauty & Personal Care, Sports & Fitness, Books & Media, Toys & Games, and more. Each category has subcategories for easy navigation.",
-        category: "products",
+        id: "faq-what-condition-grades-does-letitrip-use",
+        question: "What item condition grades does LetItRip use?",
+        answer: html(`<p>All listings on LetItRip must disclose item condition using our standard grading scale:</p><ul><li><strong>Mint / Brand New (M)</strong> — factory sealed or never used, no imperfections</li><li><strong>Near Mint (NM)</strong> — opened but essentially perfect; minimal handling, no visible wear</li><li><strong>Lightly Played (LP)</strong> — minor wear visible under close inspection; no creases, scratches, or heavy marks</li><li><strong>Moderately Played (MP)</strong> — visible wear, minor scratches or edge wear; still functional/displayable</li><li><strong>Heavily Played (HP)</strong> — significant wear; creases, heavy edge wear, or discolouration present</li><li><strong>Damaged (D)</strong> — major defects; cracks, tears, or heavy damage disclosed in listing</li></ul><p>For graded cards or figures, the grade is set by the grading company (PSA, BGS, CGC, AFA) — not by LetItRip or the seller. Grading disputes must be raised with the grading company directly.</p>`),
+        category: "product_information",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 12,
-        priority: 4,
-        tags: ["categories", "browse", "navigation"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "product-categories",
-            metaTitle: "Product Categories | LetItRip Browse Shopping",
-            metaDescription: "Shop by category: Electronics, Fashion, Home, Beauty, Sports, Books, Toys, and more.",
-        },
+        order: 5,
+        priority: 7,
+        tags: ["condition", "grading", "near-mint"],
+        relatedFAQs: ["faq-what-is-a-graded-slab-psa-bgs"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1800, 84),
+        seo: { slug: "faq-what-condition-grades-does-letitrip-use" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(84),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "How often do you add new products?",
-        answer: 'New products are added daily by our sellers. Check "New Arrivals" section or enable notifications for specific categories to stay updated.',
-        category: "products",
+        id: "faq-what-is-a-graded-slab-psa-bgs",
+        question: "What is a graded card or slab (PSA, BGS, CGC)?",
+        answer: html(`<p>A <strong>graded slab</strong> is a trading card that has been professionally authenticated and graded by a third-party grading company and encapsulated in a tamper-evident hard plastic case.</p><p>The major grading companies:</p><ul><li><strong>PSA (Professional Sports Authenticator)</strong> — the most recognised. Grades on a 1–10 scale. PSA 10 = Gem Mint (the highest).</li><li><strong>BGS (Beckett Grading Services)</strong> — also 1–10, with sub-grades for centering, corners, edges, and surface. BGS 9.5 "Gem Mint" is highly sought after.</li><li><strong>CGC (Certified Guaranty Company)</strong> — originally a comics grader, now popular for Pokémon. CGC 10 = Pristine.</li></ul><p>On LetItRip, all graded slab listings must display the cert/certificate number so buyers can verify the grade on the grading company's website before purchasing. If a slab arrives with a cracked case or mismatched cert number, raise a dispute immediately.</p>`),
+        category: "product_information",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 13,
-        priority: 4,
-        tags: ["new", "arrivals", "updates"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "new-products",
-            metaTitle: "New Products | LetItRip Latest Arrivals",
-            metaDescription: "New products added daily. Check New Arrivals or enable category notifications.",
-        },
+        order: 6,
+        priority: 7,
+        tags: ["graded-slab", "psa", "bgs", "cgc", "pokemon", "authentication"],
+        relatedFAQs: ["faq-what-condition-grades-does-letitrip-use", "faq-how-to-spot-fake-pokemon-cards-authentication"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2400, 114),
+        seo: { slug: "faq-what-is-a-graded-slab-psa-bgs" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(83),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "Can I report a product listing?",
-        answer: 'Yes, if you find inappropriate, counterfeit, or misleading listings, click "Report Product" on the product page or contact {{supportEmail}} with details.',
-        category: "products",
-        showOnHomepage: false,
+        id: "faq-how-to-spot-fake-pokemon-cards-authentication",
+        question: "How do I spot fake Pokémon cards and authenticate collectibles?",
+        answer: html(`<p>Counterfeit collectibles are a real risk in secondary markets. Here's how to protect yourself on LetItRip and in general:</p><p><strong>Pokémon Cards:</strong></p><ul><li><strong>Light test</strong> — hold the card up to a bright light. Genuine cards have a black layer in the middle that blocks most light; fakes are often lighter or fully translucent.</li><li><strong>Bend test</strong> — real cards have a slight snap and return to shape. Fakes feel flimsy or don't snap back. (Only do this on cards you already own.)</li><li><strong>Print quality</strong> — genuine cards have sharp, fine printing; fakes often show dot patterns, blurry text, or washed-out colours.</li><li><strong>Rip test</strong> — genuine cards have a distinctive black inner layer. Never do this to a card you're buying — ask the seller for a light test video.</li></ul><p><strong>Graded Slabs:</strong></p><ul><li>Verify the cert number on PSA's, BGS's, or CGC's official website before paying.</li><li>Inspect the slab for tampering — the label should be sealed inside with no gaps.</li></ul><p><strong>Hot Wheels Redlines / Vintage:</strong></p><ul><li>Repainted castings are common — look for matching wheel colours, original tampos (decals), and period-correct packaging.</li></ul><p>If you're unsure about a listing, ask the seller for additional photos or a video authentication. Sellers on LetItRip are required to respond to authentication requests within 24 hours.</p>`),
+        category: "product_information",
+        showOnHomepage: true,
         showInFooter: false,
         isPinned: false,
-        order: 14,
-        priority: 5,
-        tags: ["report", "listing", "inappropriate"],
-        relatedFAQs: [],
+        order: 7,
+        priority: 8,
+        tags: ["fake", "counterfeit", "pokemon", "authentication", "graded-slab"],
+        relatedFAQs: ["faq-how-do-i-report-a-fake-item", "faq-what-is-a-graded-slab-psa-bgs"],
         useSiteSettings: true,
-        variables: ["supportEmail"],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
+        variables: {},
+        stats: makeStats(5200, 278),
         seo: {
-            slug: "report-product-listing",
-            metaTitle: "Report Product | LetItRip Report Listings",
-            metaDescription: "Report inappropriate or misleading listings. Click Report Product or contact support.",
+            slug: "faq-how-to-spot-fake-pokemon-cards-authentication",
+            metaTitle: "How to Spot Fake Pokémon Cards and Authenticate Collectibles",
+            metaDescription: "Light test, print quality, graded slab cert checks — a buyer's guide to authenticating Pokémon cards, slabs, and collectibles.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(80),
+        updatedAt: daysAgo(3),
     },
     {
-        question: "Do you offer product recommendations?",
-        answer: 'Yes, we provide personalized recommendations based on your browsing history, purchases, and preferences. See "Recommended for You" on the homepage.',
-        category: "products",
+        id: "faq-what-is-beyblade-x",
+        question: "What is Beyblade X and where can I buy it in India?",
+        answer: html(`<p><strong>Beyblade X</strong> is the latest generation of Beyblade, launched by Takara Tomy in Japan in 2023. It features a new "X" gear system inside the bit — when activated, the top accelerates and launches out of the stadium for dramatic finishes. Beyblade X tops are officially called <em>Beys</em> and require an XStadium for correct play.</p><p>On LetItRip, verified sellers import official Takara Tomy Beyblade X products directly from Japan. You can buy:</p><ul><li>Individual tops (Dran Sword, Hells Scythe, Knight Shield, and more)</li><li>Launchers and cords</li><li>XStadiums (full-size and compact)</li><li>Booster and starter sets</li></ul><p>Browse the <strong>Beyblade X category</strong> on LetItRip and filter by seller rating to find trusted importers. Always confirm you are buying official Takara Tomy product — cheap Chinese counterfeits are common and do not perform correctly.</p>`),
+        category: "product_information",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 15,
-        priority: 5,
-        tags: ["recommendations", "personalized", "suggestions"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
+        order: 8,
+        priority: 6,
+        tags: ["beyblade-x", "takara-tomy", "spinning-tops", "india"],
+        relatedFAQs: ["faq-how-do-i-report-a-fake-item"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3800, 178),
         seo: {
-            slug: "product-recommendations",
-            metaTitle: "Product Recommendations | LetItRip Personalized Shopping",
-            metaDescription: "Get personalized product recommendations based on browsing and purchases.",
+            slug: "faq-what-is-beyblade-x",
+            metaTitle: "What is Beyblade X? Buy Official Takara Tomy in India",
+            metaDescription: "Beyblade X is the latest Beyblade generation. Buy official Takara Tomy imports in India on LetItRip.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(78),
+        updatedAt: daysAgo(4),
     },
-    // ============================================
-    // SELLERS (12 FAQs)
-    // ============================================
+    // ══════════════════════════════════════════════════════════════════════════
+    // ACCOUNT & SECURITY (7 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
     {
-        question: "How do I become a seller on LetItRip?",
-        answer: 'Click "Become a Seller" in the footer, complete the registration form with business details, submit required documents (PAN, GST, bank details), and wait for verification (2-3 platform days).',
-        category: "sellers",
+        id: "faq-how-do-i-create-an-account",
+        question: "How do I create a LetItRip account?",
+        answer: html(`<p>Creating a LetItRip account is free and takes under a minute:</p><ol><li>Click <strong>Sign Up</strong> on any page.</li><li>Enter your email address and create a password, or sign up with Google.</li><li>Verify your email address — we send a verification link immediately.</li><li>Complete your profile (display name, optional phone number for WhatsApp updates).</li></ol><p>You can browse and wishlist items without an account, but you need an account to buy, bid, or sell. Phone verification is required for COD orders and bidding on auctions above ₹5,000.</p>`),
+        category: "account_security",
         showOnHomepage: false,
-        showInFooter: true,
+        showInFooter: false,
         isPinned: false,
         order: 1,
         priority: 8,
-        tags: ["seller", "registration", "become seller"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "become-seller",
-            metaTitle: "Become a Seller | LetItRip Seller Registration",
-            metaDescription: "Register as seller with business details and documents. Verification in 2-3 days.",
-        },
+        tags: ["account", "sign-up", "register"],
+        relatedFAQs: ["faq-how-do-i-become-a-verified-seller"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2200, 98),
+        seo: { slug: "faq-how-do-i-create-an-account" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(88),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "What are the seller fees?",
-        answer: "We charge a commission of 10-15% per sale depending on the product category. There are no listing fees, monthly charges, or hidden costs.",
-        category: "sellers",
+        id: "faq-how-do-i-become-a-verified-seller",
+        question: "How do I become a verified seller on LetItRip?",
+        answer: html(`<p>Selling on LetItRip requires manual verification — we review every store before approval. To apply:</p><ol><li>Go to My Account → <strong>Become a Seller</strong>.</li><li>Fill in your store details: store name, category, bio, and shipping policy.</li><li>Complete KYC: submit a government-issued ID (Aadhaar, PAN, or passport) and a selfie for identity verification.</li><li>Provide bank account or UPI details for payouts.</li><li>Our team reviews your application within 2–3 business days and approves or requests more information.</li></ol><p>Approval criteria include: valid KYC documents, a credible store description, and no history of fraudulent activity on LetItRip or associated platforms. Individual sellers and small businesses are both welcome.</p>`),
+        category: "account_security",
         showOnHomepage: false,
-        showInFooter: false,
+        showInFooter: true,
         isPinned: false,
         order: 2,
-        priority: 7,
-        tags: ["fees", "commission", "charges"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
+        priority: 9,
+        tags: ["seller", "verification", "kyc", "store"],
+        relatedFAQs: ["faq-what-is-kyc-verification", "faq-how-do-seller-payouts-work"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(3100, 148),
         seo: {
-            slug: "seller-fees",
-            metaTitle: "Seller Fees | LetItRip Commission Structure",
-            metaDescription: "10-15% commission per sale by category. No listing fees or monthly charges.",
+            slug: "faq-how-do-i-become-a-verified-seller",
+            metaTitle: "How to Become a Verified Seller on LetItRip",
+            metaDescription: "Apply to sell collectibles on LetItRip. Manual KYC verification and 2–3 day approval for Indian sellers.",
         },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(87),
+        updatedAt: daysAgo(4),
     },
     {
-        question: "How do I list products?",
-        answer: 'Log in to Seller Dashboard, click "Add Product", fill in details (title, description, price, images, specifications), set shipping options, and publish. Your listing goes live immediately after review.',
-        category: "sellers",
+        id: "faq-what-is-kyc-verification",
+        question: "What is KYC verification and why is it required?",
+        answer: html(`<p>KYC (Know Your Customer) is a mandatory identity verification process required by Indian financial regulations for any platform that processes payments. LetItRip requires KYC for sellers (to enable payouts) and for buyers making high-value purchases or COD orders above ₹5,000.</p><p><strong>What KYC involves:</strong></p><ul><li>A government-issued photo ID (Aadhaar card, PAN card, or passport)</li><li>A selfie for liveness verification</li><li>Bank account or UPI details (sellers only, for payouts)</li></ul><p>Your KYC data is stored encrypted and is never shared with sellers, buyers, or third parties beyond what is required by law. LetItRip uses a DPDP-compliant document verification partner.</p>`),
+        category: "account_security",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 3,
         priority: 7,
-        tags: ["listing", "products", "add"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "list-products",
-            metaTitle: "List Products | LetItRip Seller Guide",
-            metaDescription: "Add products from Seller Dashboard. Fill details, set shipping, publish. Live after review.",
-        },
+        tags: ["kyc", "verification", "identity", "aadhaar"],
+        relatedFAQs: ["faq-how-do-i-become-a-verified-seller"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1900, 88),
+        seo: { slug: "faq-what-is-kyc-verification" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(86),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "When do I receive payments?",
-        answer: "Payments are released 7 platform days after delivery confirmation. A platform day starts at 10:00 AM IST \u2014 any delivery confirmed before 10 AM counts from that same day's 10 AM start. Funds are transferred to your registered bank account once the 7-day window is complete.",
-        category: "sellers",
+        id: "faq-how-do-i-reset-my-password",
+        question: "How do I reset my password?",
+        answer: html(`<p>On the login page, click <strong>"Forgot Password"</strong> and enter your registered email address. We send a password reset link immediately — it expires in 1 hour.</p><p>If you signed up with Google and don't have a password, use the "Continue with Google" button — there is no separate LetItRip password to reset.</p><p>If you no longer have access to your registered email, contact <strong>support@letitrip.in</strong> with your registered phone number for account recovery.</p>`),
+        category: "account_security",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 4,
-        priority: 8,
-        tags: ["payments", "payout", "seller"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "seller-payments",
-            metaTitle: "Seller Payments | LetItRip Payout Schedule",
-            metaDescription: "Payments released 7 platform days after delivery (day starts 10 AM IST). Transferred to bank.",
-        },
+        priority: 6,
+        tags: ["password", "reset", "login"],
+        relatedFAQs: ["faq-how-do-i-protect-my-account"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1400, 64),
+        seo: { slug: "faq-how-do-i-reset-my-password" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(85),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "Can I promote my products?",
-        answer: 'Yes, use the "Promote Product" feature in Seller Dashboard. Promoted listings appear at top of search results. Pricing starts at ₹10/day per product.',
-        category: "sellers",
+        id: "faq-can-i-have-multiple-accounts",
+        question: "Can I have multiple LetItRip accounts?",
+        answer: html(`<p><strong>No.</strong> LetItRip permits one account per individual. Operating multiple buyer or seller accounts (for example, to bypass a suspension, accumulate separate feedback, or exploit welcome offers) is a violation of our Terms of Service and will result in all associated accounts being permanently banned.</p><p>If you are a business with multiple trading entities, contact <strong>support@letitrip.in</strong> before creating a second store — we have a process for multi-brand sellers under a single verified identity.</p>`),
+        category: "account_security",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 5,
-        priority: 6,
-        tags: ["promotion", "advertising", "sponsored"],
+        priority: 5,
+        tags: ["account", "multiple", "ban"],
         relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "promote-products",
-            metaTitle: "Promote Products | LetItRip Seller Advertising",
-            metaDescription: "Promote products from Seller Dashboard. Top search placement starts at ₹10/day.",
-        },
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(820, 36),
+        seo: { slug: "faq-can-i-have-multiple-accounts" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(84),
+        updatedAt: daysAgo(8),
     },
     {
-        question: "What documents do I need to register as a seller?",
-        answer: "Required: PAN card, GST certificate (if applicable), bank account details, business address proof, and identity proof (Aadhaar/Passport/Driving License).",
-        category: "sellers",
+        id: "faq-how-do-i-delete-my-account",
+        question: "How do I delete my LetItRip account?",
+        answer: html(`<p>You can request account deletion from My Account → Settings → <strong>"Delete Account"</strong>. Before deletion:</p><ul><li>All open orders must be completed or cancelled.</li><li>Any active listings must be closed.</li><li>Any pending seller payouts will be processed before the account is removed.</li></ul><p>Account deletion is <strong>permanent and irreversible</strong> — your order history, reviews, and profile data will be removed within 30 days in accordance with DPDP regulations. If you only want to take a break, you can deactivate your account instead (My Account → Settings → "Deactivate Account") — this hides your profile and listings without deleting data.</p>`),
+        category: "account_security",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 6,
-        priority: 7,
-        tags: ["documents", "registration", "verification"],
+        priority: 5,
+        tags: ["delete", "account", "privacy"],
         relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "seller-documents",
-            metaTitle: "Seller Documents | LetItRip Registration Requirements",
-            metaDescription: "Required docs: PAN, GST, bank details, address proof, ID proof for seller registration.",
-        },
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(740, 32),
+        seo: { slug: "faq-how-do-i-delete-my-account" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(82),
+        updatedAt: daysAgo(9),
     },
     {
-        question: "How do I manage inventory?",
-        answer: 'Use Seller Dashboard → "Inventory Management" to update stock levels, set low-stock alerts, and bulk upload inventory via CSV files.',
-        category: "sellers",
+        id: "faq-how-do-i-protect-my-account",
+        question: "How do I keep my LetItRip account secure?",
+        answer: html(`<p>Best practices for account security on LetItRip:</p><ul><li><strong>Use a strong, unique password</strong> — don't reuse passwords from other sites.</li><li><strong>Enable 2-Step Verification</strong> (2FA) in My Account → Settings → Security. We support SMS OTP and authenticator apps.</li><li><strong>Never share your login details</strong> — LetItRip support will never ask for your password.</li><li><strong>Watch for phishing</strong> — all official LetItRip emails come from @letitrip.in. Be suspicious of any message asking you to click a payment link outside the platform.</li><li><strong>Never pay outside LetItRip</strong> — if a seller asks you to UPI them directly or use a third-party app, report it immediately. Off-platform payments are not covered by escrow.</li></ul><p>If you suspect your account has been compromised, change your password immediately and contact <strong>support@letitrip.in</strong>.</p>`),
+        category: "account_security",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
         order: 7,
-        priority: 6,
-        tags: ["inventory", "stock", "management"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "manage-inventory",
-            metaTitle: "Inventory Management | LetItRip Seller Dashboard",
-            metaDescription: "Manage stock levels, set alerts, bulk upload via CSV in Seller Dashboard.",
-        },
+        priority: 7,
+        tags: ["security", "2fa", "phishing", "password"],
+        relatedFAQs: ["faq-how-do-i-reset-my-password"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1200, 56),
+        seo: { slug: "faq-how-do-i-protect-my-account" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(81),
+        updatedAt: daysAgo(6),
     },
+    // ══════════════════════════════════════════════════════════════════════════
+    // TECHNICAL SUPPORT (7 FAQs)
+    // ══════════════════════════════════════════════════════════════════════════
     {
-        question: "What is seller rating and how does it work?",
-        answer: "Seller rating (1-5 stars) is based on customer reviews, order fulfillment speed, product quality, and customer service. High ratings improve visibility.",
-        category: "sellers",
+        id: "faq-app-not-loading",
+        question: "The LetItRip website or app is not loading — what should I do?",
+        answer: html(`<p>Try these steps in order:</p><ol><li><strong>Refresh the page</strong> and wait 10 seconds — brief server timeouts are usually self-resolving.</li><li><strong>Clear your browser cache</strong> (Ctrl+Shift+R on desktop; Safari → Settings → Clear History on iOS).</li><li><strong>Check your internet connection</strong> — try loading another website or switching between WiFi and mobile data.</li><li><strong>Disable browser extensions</strong> — ad blockers occasionally interfere with our checkout flow.</li><li><strong>Try a different browser</strong> — LetItRip works best on Chrome, Firefox, and Safari (latest versions).</li></ol><p>If the issue persists, check our status page or email <strong>support@letitrip.in</strong> describing the error (screenshot if possible) and your browser/device details.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 8,
-        priority: 5,
-        tags: ["rating", "reviews", "seller performance"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "seller-rating",
-            metaTitle: "Seller Rating | LetItRip Performance Metrics",
-            metaDescription: "1-5 star rating based on reviews, fulfillment, quality, service. High ratings boost visibility.",
-        },
+        order: 1,
+        priority: 7,
+        tags: ["app", "loading", "technical", "browser"],
+        relatedFAQs: ["faq-how-do-i-contact-support"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1100, 48),
+        seo: { slug: "faq-app-not-loading" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(80),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "Can I offer discounts and coupons?",
-        answer: 'Yes, create discount codes in Seller Dashboard → "Promotions". Set percentage/fixed discounts, minimum order values, expiry dates, and usage limits.',
-        category: "sellers",
+        id: "faq-why-was-my-listing-rejected",
+        question: "Why was my listing rejected?",
+        answer: html(`<p>Listings are reviewed before going live. Common rejection reasons:</p><ul><li><strong>Insufficient photographs</strong> — all listings require at least 3 photos from different angles; condition flaws must be photographed and disclosed.</li><li><strong>Missing or incomplete condition disclosure</strong> — every item's condition grade must be explicitly stated.</li><li><strong>Prohibited items</strong> — bootlegs, unlicensed proxies, opened-and-resealed products (without disclosure), and items with removed serial stickers are not permitted.</li><li><strong>Misleading title or description</strong> — using brand names inaccurately (e.g., listing a non-Nintendo product as "official Nintendo").</li><li><strong>Price below platform minimum</strong> — listings must meet a minimum price threshold to cover payment processing costs.</li></ul><p>Rejection emails include the specific reason. Fix the issue and resubmit — resubmissions are reviewed within 12 hours. If you believe the rejection was in error, email <strong>support@letitrip.in</strong> with your listing ID.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 9,
-        priority: 5,
-        tags: ["discounts", "coupons", "promotions"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "seller-discounts",
-            metaTitle: "Seller Discounts | LetItRip Coupon Creation",
-            metaDescription: "Create discount codes in Promotions. Set amounts, minimums, expiry, usage limits.",
-        },
+        order: 2,
+        priority: 7,
+        tags: ["listing", "rejected", "seller"],
+        relatedFAQs: ["faq-can-i-edit-a-listing-after-publishing"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1600, 72),
+        seo: { slug: "faq-why-was-my-listing-rejected" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(79),
+        updatedAt: daysAgo(5),
     },
     {
-        question: "How do I handle returns and refunds?",
-        answer: "Returns are managed in Seller Dashboard. When a return is requested, review the reason, approve/reject within 24 hours, and arrange pickup. Refunds are processed after inspection.",
-        category: "sellers",
+        id: "faq-how-do-i-upload-product-images",
+        question: "What are the image requirements for listings?",
+        answer: html(`<p>Image requirements for all LetItRip listings:</p><ul><li><strong>Minimum 3 photos</strong> — front, back, and at least one close-up of condition-relevant areas</li><li><strong>Format</strong>: JPG or PNG, minimum 800×800px, maximum 20MB per image</li><li><strong>Background</strong>: clean, neutral background preferred (white or grey); avoid busy backgrounds that obscure the item</li><li><strong>No watermarks or stock photos</strong> — all photos must be of the actual item you are selling</li><li><strong>Condition flaws must be photographed</strong> — any scratches, dents, creases, or missing parts must appear in at least one photo; failure to disclose is grounds for a refund and listing removal</li></ul><p>Listings with more photos (6–10) statistically sell faster and receive fewer disputes. Use natural lighting where possible.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 10,
+        order: 3,
         priority: 6,
-        tags: ["returns", "refunds", "seller"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "seller-returns",
-            metaTitle: "Seller Returns | LetItRip Return Management",
-            metaDescription: "Manage returns in Dashboard. Review, approve/reject in 24h, arrange pickup, process refunds.",
-        },
+        tags: ["images", "listing", "seller", "photos"],
+        relatedFAQs: ["faq-why-was-my-listing-rejected"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1300, 58),
+        seo: { slug: "faq-how-do-i-upload-product-images" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(78),
+        updatedAt: daysAgo(6),
     },
     {
-        question: "What are the product listing guidelines?",
-        answer: "Use clear photos, accurate descriptions, competitive pricing, correct category, and include all specifications. Prohibited: counterfeit goods, illegal items, misleading information.",
-        category: "sellers",
+        id: "faq-why-is-my-account-suspended",
+        question: "Why has my account been suspended?",
+        answer: html(`<p>Accounts are suspended automatically or manually for the following reasons:</p><ul><li><strong>Seller</strong>: multiple confirmed counterfeit reports, 3+ non-dispatch strikes, sustained negative buyer feedback below 3.0 stars, or a chargeback ratio above platform limits</li><li><strong>Buyer</strong>: 3+ non-payment strikes on won auctions, confirmed fraudulent returns, or off-platform payment solicitation</li><li><strong>Both</strong>: KYC documents found to be fraudulent, multiple account creation, or a court or regulatory order</li></ul><p>You will receive an email explaining the suspension reason. To appeal: reply to the suspension email with your explanation and any supporting evidence. Appeals are reviewed within 5 business days. If your suspension was triggered automatically (e.g., by a fraud algorithm), many are reversed on review.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 11,
+        order: 4,
         priority: 6,
-        tags: ["guidelines", "policies", "listing"],
-        relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "listing-guidelines",
-            metaTitle: "Listing Guidelines | LetItRip Seller Policies",
-            metaDescription: "Use clear photos, accurate info, correct category. No counterfeits or misleading content.",
-        },
+        tags: ["suspension", "account", "ban"],
+        relatedFAQs: ["faq-how-do-i-contact-support"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(980, 44),
+        seo: { slug: "faq-why-is-my-account-suspended" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(77),
+        updatedAt: daysAgo(7),
     },
     {
-        question: "Can I sell internationally?",
-        answer: "Currently, LetItRip only supports domestic sales within India. International selling may be available in the future.",
-        category: "sellers",
+        id: "faq-how-to-leave-a-review",
+        question: "How do I leave a review for a seller?",
+        answer: html(`<p>Reviews can be left after confirmed delivery. Go to My Account → Orders → find the completed order → click <strong>"Leave Review"</strong>.</p><p>Review guidelines:</p><ul><li>Rate on a <strong>1–5 star scale</strong> covering item accuracy, packaging quality, and shipping speed</li><li>Write a brief title and a description of your experience</li><li>You can add up to 5 photos (great for showing item condition on arrival)</li><li>Reviews must be based on your actual purchase — reviews that are abusive, off-topic, or clearly fake will be removed</li></ul><p>Sellers can post a single public reply to any review. LetItRip does not allow sellers to request review removal except in cases of policy violation. Your review helps other collectors make informed decisions.</p>`),
+        category: "technical_support",
         showOnHomepage: false,
         showInFooter: false,
         isPinned: false,
-        order: 12,
-        priority: 4,
-        tags: ["international", "selling", "export"],
+        order: 5,
+        priority: 6,
+        tags: ["review", "feedback", "seller-rating"],
         relatedFAQs: [],
-        useSiteSettings: false,
-        variables: [],
-        stats: { views: 0, helpful: 0, notHelpful: 0 },
-        seo: {
-            slug: "international-selling",
-            metaTitle: "International Selling | LetItRip Export Options",
-            metaDescription: "Currently India-only sales. International selling coming soon.",
-        },
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1500, 66),
+        seo: { slug: "faq-how-to-leave-a-review" },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(76),
+        updatedAt: daysAgo(5),
+    },
+    {
+        id: "faq-can-i-edit-a-listing-after-publishing",
+        question: "Can I edit a listing after it has been published?",
+        answer: html(`<p>Yes, with restrictions:</p><ul><li><strong>Standard listings with no pending orders</strong>: price, description, images, and condition can be edited. Edits go through a quick re-review (usually within 2 hours).</li><li><strong>Listings with active bids (auctions)</strong>: <strong>material edits are not permitted</strong> once bidding has started. You may only update minor typos or add supplementary photos. Any edit that materially changes the item description (condition, contents, authenticity) after bids are placed is a policy violation and buyers may be entitled to bid retraction.</li><li><strong>Sold or completed listings</strong>: cannot be edited.</li></ul><p>Always ensure your listing is accurate and complete before publishing to avoid disputes.</p>`),
+        category: "technical_support",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 6,
+        priority: 6,
+        tags: ["listing", "edit", "seller"],
+        relatedFAQs: ["faq-can-i-retract-a-bid"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(1200, 54),
+        seo: { slug: "faq-can-i-edit-a-listing-after-publishing" },
+        isActive: true,
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(75),
+        updatedAt: daysAgo(6),
+    },
+    {
+        id: "faq-how-do-seller-payouts-work",
+        question: "How do seller payouts work on LetItRip?",
+        answer: html(`<p>Seller payouts are processed on a <strong>weekly cycle</strong> (every Monday for orders confirmed the previous week):</p><ol><li>Buyer confirms delivery (or 5-day auto-release triggers).</li><li>LetItRip deducts the platform fee (5%) and Razorpay processing fee (~2.36%).</li><li>The net amount is credited to your registered bank account or UPI ID.</li><li>Payout appears in My Store → Payouts with a breakdown per order.</li></ol><p>First-time sellers have a 7-day holding period after their first confirmed sale before payout is initiated — this is a fraud prevention measure and is lifted automatically after your first successful payout.</p><p>If a payout is delayed beyond 5 business days from the expected date, contact <strong>support@letitrip.in</strong> with your store ID and the affected payout period.</p>`),
+        category: "technical_support",
+        showOnHomepage: false,
+        showInFooter: false,
+        isPinned: false,
+        order: 7,
+        priority: 7,
+        tags: ["payout", "seller", "earnings", "bank"],
+        relatedFAQs: ["faq-what-are-letitrip-platform-fees", "faq-how-do-i-become-a-verified-seller"],
+        useSiteSettings: true,
+        variables: {},
+        stats: makeStats(2600, 122),
+        seo: { slug: "faq-how-do-seller-payouts-work" },
         isActive: true,
-        createdBy: "system",
+        createdBy: "user-admin-letitrip",
+        createdAt: daysAgo(74),
+        updatedAt: daysAgo(4),
     },
 ];
-// Export with camelCase name for consistency with other seed data files
-export const faqSeedData = FAQ_SEED_DATA.map(normalizeFaqSeed);