@mobileai/react-native 0.9.11 → 0.9.12

package/lib/module/support/escalateTool.js.map

@@ -1 +1 @@
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+{"version":3,"names":["EscalationSocket","ENDPOINTS","getDeviceId","getDeviceMetadata","logger","MOBILEAI_HOST","escalation","createEscalateTool","depsOrConfig","legacyGetContext","deps","config","getContext","getHistory","analyticsKey","onHumanReply","onEscalationStarted","onTypingChange","onTicketClosed","userContext","pushToken","pushTokenType","getScreenFlow","provider","socket","name","description","parameters","reason","type","required","execute","args","String","context","warn","history","slice","info","res","fetch","method","headers","body","JSON","stringify","screen","currentScreen","stepsBeforeEscalation","device","screenFlow","deviceId","ok","ticketId","wsUrl","json","disconnect","onReply","reply","replyTicketId","substring","v","closedTicketId","onError","err","error","connect","status","message","escalationMessage","escalationContext","conversationSummary","originalQuery","onEscalate"],"sourceRoot":"../../../src","sources":["support/escalateTool.ts"],"mappings":";;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAIA,SAASA,gBAAgB,QAAQ,uBAAoB;AAErD,SAASC,SAAS,QAAQ,wBAAqB;AAC/C,SAASC,WAAW,QAAQ,iCAA8B;AAC1D,SAASC,iBAAiB,QAAQ,yCAAsC;AACxE,SAASC,MAAM,QAAQ,oBAAiB;AAExC,MAAMC,aAAa,GAAGJ,SAAS,CAACK,UAAU;;AAyB1C;;AAKA,OAAO,SAASC,kBAAkBA,CAChCC,YAAmD,EACnDC,gBAAuE,EACvD;EAChB;EACA,IAAIC,IAAwB;EAC5B,IAAID,gBAAgB,EAAE;IACpBC,IAAI,GAAG;MACLC,MAAM,EAAEH,YAAgC;MACxCI,UAAU,EAAEH,gBAAgB;MAC5BI,UAAU,EAAEA,CAAA,KAAM;IACpB,CAAC;EACH,CAAC,MAAM;IACLH,IAAI,GAAGF,YAAkC;EAC3C;EAEA,MAAM;IAAEG,MAAM;IAAEG,YAAY;IAAEF,UAAU;IAAEC,UAAU;IAAEE,YAAY;IAAEC,mBAAmB;IAAEC,cAAc;IAAEC,cAAc;IAAEC,WAAW;IAAEC,SAAS;IAAEC,aAAa;IAAEC;EAAc,CAAC,GAAGZ,IAAI;;EAEtL;EACA,MAAMa,QAAQ,GAAGZ,MAAM,CAACY,QAAQ,KAAKT,YAAY,GAAG,UAAU,GAAG,QAAQ,CAAC;;EAE1E;EACA,IAAIU,MAA+B,GAAG,IAAI;EAE1C,OAAO;IACLC,IAAI,EAAE,mBAAmB;IACzBC,WAAW,EACT,sDAAsD,GACtD,2DAA2D,GAC3D,+DAA+D,GAC/D,2EAA2E;IAC7EC,UAAU,EAAE;MACVC,MAAM,EAAE;QACNC,IAAI,EAAE,QAAQ;QACdH,WAAW,EAAE,mEAAmE;QAChFI,QAAQ,EAAE;MACZ;IACF,CAAC;IACDC,OAAO,EAAE,MAAOC,IAA6B,IAAK;MAChD,MAAMJ,MAAM,GAAGK,MAAM,CAACD,IAAI,CAACJ,MAAM,IAAI,8BAA8B,CAAC;MACpE,MAAMM,OAAO,GAAGtB,UAAU,CAAC,CAAC;MAE5B,IAAIW,QAAQ,KAAK,UAAU,EAAE;QAC3B,IAAI,CAACT,YAAY,EAAE;UACjBV,MAAM,CAAC+B,IAAI,CAAC,YAAY,EAAE,gEAAgE,CAAC;QAC7F,CAAC,MAAM;UACL,IAAI;YACF,MAAMC,OAAO,GAAGvB,UAAU,CAAC,CAAC,CAACwB,KAAK,CAAC,CAAC,EAAE,CAAC,CAAC,CAAC;YACzCjC,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,+BAA+B,EAAEV,MAAM,EAAE,aAAa,EAAE1B,WAAW,CAAC,CAAC,CAAC;YAChG,MAAMqC,GAAG,GAAG,MAAMC,KAAK,CAAC,GAAGnC,aAAa,qBAAqB,EAAE;cAC7DoC,MAAM,EAAE,MAAM;cACdC,OAAO,EAAE;gBAAE,cAAc,EAAE;cAAmB,CAAC;cAC/CC,IAAI,EAAEC,IAAI,CAACC,SAAS,CAAC;gBACnB/B,YAAY;gBACZc,MAAM;gBACNkB,MAAM,EAAEZ,OAAO,CAACa,aAAa;gBAC7BX,OAAO;gBACPY,qBAAqB,EAAEd,OAAO,CAACc,qBAAqB;gBACpD7B,WAAW,EAAE;kBACX,GAAGA,WAAW;kBACd8B,MAAM,EAAE9C,iBAAiB,CAAC;gBAC5B,CAAC;gBACD+C,UAAU,EAAE5B,aAAa,GAAG,CAAC,IAAI,EAAE;gBACnCF,SAAS;gBACTC,aAAa;gBACb8B,QAAQ,EAAEjD,WAAW,CAAC;cACxB,CAAC;YACH,CAAC,CAAC;YAEF,IAAIqC,GAAG,CAACa,EAAE,EAAE;cACV,MAAM;gBAAEC,QAAQ;gBAAEC;cAAM,CAAC,GAAG,MAAMf,GAAG,CAACgB,IAAI,CAAC,CAAC;cAC5CnD,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,qBAAqB,EAAEe,QAAQ,EAAE,UAAU,EAAEC,KAAK,CAAC;;cAE7E;cACA9B,MAAM,EAAEgC,UAAU,CAAC,CAAC;cACpBhC,MAAM,GAAG,IAAIxB,gBAAgB,CAAC;gBAC5ByD,OAAO,EAAEA,CAACC,KAAK,EAAEC,aAAa,KAAK;kBACjCvD,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,4BAA4B,EAAEe,QAAQ,EAAE,GAAG,EAAEK,KAAK,CAACE,SAAS,CAAC,CAAC,EAAE,EAAE,CAAC,CAAC;kBAC9F7C,YAAY,GAAG2C,KAAK,EAAEC,aAAa,IAAIN,QAAQ,CAAC;gBAClD,CAAC;gBACDpC,cAAc,EAAG4C,CAAC,IAAK;kBACrBzD,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,mBAAmB,EAAEuB,CAAC,CAAC;kBACjD5C,cAAc,GAAG4C,CAAC,CAAC;gBACrB,CAAC;gBACD3C,cAAc,EAAG4C,cAAc,IAAK;kBAClC1D,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,oBAAoB,EAAEe,QAAQ,CAAC;kBACzDnC,cAAc,GAAG4C,cAAc,IAAIT,QAAQ,CAAC;gBAC9C,CAAC;gBACDU,OAAO,EAAGC,GAAG,IAAK;kBAChB5D,MAAM,CAAC6D,KAAK,CAAC,YAAY,EAAE,sBAAsB,EAAED,GAAG,CAAC;gBACzD;cACF,CAAC,CAAC;cACFxC,MAAM,CAAC0C,OAAO,CAACZ,KAAK,CAAC;cACrBlD,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,6BAA6B,CAAC;;cAExD;cACAlC,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,6CAA6C,EAAEe,QAAQ,CAAC;cAClFrC,mBAAmB,GAAGqC,QAAQ,EAAE7B,MAAM,CAAC;cACvCpB,MAAM,CAACkC,IAAI,CAAC,YAAY,EAAE,8BAA8B,CAAC;YAC3D,CAAC,MAAM;cACLlC,MAAM,CAAC6D,KAAK,CAAC,YAAY,EAAE,0BAA0B,EAAE1B,GAAG,CAAC4B,MAAM,CAAC;YACpE;UACF,CAAC,CAAC,OAAOH,GAAG,EAAE;YACZ5D,MAAM,CAAC6D,KAAK,CAAC,YAAY,EAAE,gBAAgB,EAAGD,GAAG,CAAWI,OAAO,CAAC;UACtE;UAEA,MAAMA,OAAO,GAAGzD,MAAM,CAAC0D,iBAAiB,IAAI,oCAAoC;UAChF,OAAO,cAAcD,OAAO,EAAE;QAChC;MACF;;MAEA;MACA,MAAME,iBAAoC,GAAG;QAC3CC,mBAAmB,EAAE3C,MAAM;QAC3BmB,aAAa,EAAEb,OAAO,CAACa,aAAa;QACpCyB,aAAa,EAAEtC,OAAO,CAACsC,aAAa;QACpCxB,qBAAqB,EAAEd,OAAO,CAACc;MACjC,CAAC;MACDrC,MAAM,CAAC8D,UAAU,GAAGH,iBAAiB,CAAC;MAEtC,MAAMF,OAAO,GAAGzD,MAAM,CAAC0D,iBAAiB,IAAI,oCAAoC;MAChF,OAAO,cAAcD,OAAO,EAAE;IAChC;EACF,CAAC;AACH","ignoreList":[]}

package/lib/module/support/index.js

@@ -12,6 +12,8 @@ export { buildSupportPrompt } from "./supportPrompt.js";
 // Escalation tool + WebSocket manager
 export { createEscalateTool } from "./escalateTool.js";
 export { EscalationSocket } from "./EscalationSocket.js";
+export { EscalationEventSource } from "./EscalationEventSource.js";
+
 // UI Components
 export { SupportGreeting } from "./SupportGreeting.js";
 export { CSATSurvey } from "./CSATSurvey.js";

package/lib/module/support/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["buildSupportPrompt","createEscalateTool","EscalationSocket","SupportGreeting","CSATSurvey"],"sourceRoot":"../../../src","sources":["support/index.ts"],"mappings":";;AAAA;AACA;AACA;;AAEA;;AAYA;AACA,SAASA,kBAAkB,QAAQ,oBAAiB;;AAEpD;AACA,SAASC,kBAAkB,QAAQ,mBAAgB;AACnD,SAASC,gBAAgB,QAAQ,uBAAoB;AAGrD;AACA,SAASC,eAAe,QAAQ,sBAAmB;AACnD,SAASC,UAAU,QAAQ,iBAAc","ignoreList":[]}
+{"version":3,"names":["buildSupportPrompt","createEscalateTool","EscalationSocket","EscalationEventSource","SupportGreeting","CSATSurvey"],"sourceRoot":"../../../src","sources":["support/index.ts"],"mappings":";;AAAA;AACA;AACA;;AAEA;;AAYA;AACA,SAASA,kBAAkB,QAAQ,oBAAiB;;AAEpD;AACA,SAASC,kBAAkB,QAAQ,mBAAgB;AACnD,SAASC,gBAAgB,QAAQ,uBAAoB;AAErD,SAASC,qBAAqB,QAAQ,4BAAyB;;AAE/D;AACA,SAASC,eAAe,QAAQ,sBAAmB;AACnD,SAASC,UAAU,QAAQ,iBAAc","ignoreList":[]}

package/lib/typescript/src/components/AIAgent.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"AIAgent.d.ts","sourceRoot":"","sources":["../../../../src/components/AIAgent.tsx"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAEH,OAAO,KAMN,MAAM,OAAO,CAAC;AAgBf,OAAO,KAAK,EAA0B,eAAe,EAAE,cAAc,EAAE,SAAS,EAAE,UAAU,EAAE,mBAAmB,EAAE,YAAY,EAAa,cAAc,EAAE,SAAS,EAAE,mBAAmB,EAAE,MAAM,eAAe,CAAC;AAelN,UAAU,YAAY;IACpB;;;OAGG;IACH,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB;;;OAGG;IACH,QAAQ,CAAC,EAAE,cAAc,CAAC;IAC1B;;;OAGG;IACH,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB;;OAEG;IACH,YAAY,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IACtC;;;OAGG;IACH,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB;;OAEG;IACH,iBAAiB,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IAC3C,yCAAyC;IACzC,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,gEAAgE;IAChE,MAAM,CAAC,EAAE,GAAG,CAAC;IAEb,kCAAkC;IAClC,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,6BAA6B;IAC7B,WAAW,CAAC,EAAE,OAAO,CAAC;IACtB,gCAAgC;IAChC,QAAQ,EAAE,KAAK,CAAC,SAAS,CAAC;IAC1B,oCAAoC;IACpC,QAAQ,CAAC,EAAE,CAAC,MAAM,EAAE,eAAe,KAAK,IAAI,CAAC;IAI7C,qDAAqD;IACrD,oBAAoB,CAAC,EAAE,KAAK,CAAC,SAAS,CAAC,GAAG,CAAC,EAAE,CAAC;IAC9C,uDAAuD;IACvD,oBAAoB,CAAC,EAAE,KAAK,CAAC,SAAS,CAAC,GAAG,CAAC,EAAE,CAAC;IAC9C,8BAA8B;IAC9B,YAAY,CAAC,EAAE,CAAC,SAAS,EAAE,MAAM,KAAK,OAAO,CAAC,IAAI,CAAC,GAAG,IAAI,CAAC;IAC3D,6BAA6B;IAC7B,WAAW,CAAC,EAAE,CAAC,OAAO,EAAE,SAAS,EAAE,KAAK,OAAO,CAAC,IAAI,CAAC,GAAG,IAAI,CAAC;IAC7D,gCAAgC;IAChC,YAAY,CAAC,EAAE,MAAM,OAAO,CAAC,IAAI,CAAC,GAAG,IAAI,CAAC;IAC1C,kCAAkC;IAClC,WAAW,CAAC,EAAE,CAAC,MAAM,EAAE,eAAe,KAAK,OAAO,CAAC,IAAI,CAAC,GAAG,IAAI,CAAC;IAChE,qEAAqE;IACrE,sBAAsB,CAAC,EAAE,CAAC,OAAO,EAAE,MAAM,KAAK,OAAO,CAAC,MAAM,CAAC,GAAG,MAAM,CAAC;IACvE,wDAAwD;IACxD,WAAW,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,cAAc,GAAG,IAAI,CAAC,CAAC;IACpD,2CAA2C;IAC3C,YAAY,CAAC,EAAE;QACb,MAAM,CAAC,EAAE,MAAM,CAAC;QAChB,qBAAqB,CAAC,EAAE,CAAC,UAAU,EAAE,MAAM,KAAK,MAAM,GAAG,SAAS,GAAG,IAAI,CAAC;KAC3E,CAAC;IACF,gCAAgC;IAChC,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,+EAA+E;IAC/E,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,8CAA8C;IAC9C,MAAM,CAAC,EAAE;QACP,IAAI,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;QAC7B,OAAO,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;QAChC,IAAI,EAAE,MAAM,IAAI,CAAC;KAClB,CAAC;IACF,gDAAgD;IAChD,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,2CAA2C;IAC3C,WAAW,CAAC,EAAE,OAAO,CAAC;IACtB,mDAAmD;IACnD,YAAY,CAAC,EAAE,CAAC,KAAK,EAAE,UAAU,KAAK,IAAI,CAAC;IAC3C,qDAAqD;IACrD,KAAK,CAAC,EAAE,OAAO,CAAC;IAChB;;;OAGG;IACH,aAAa,CAAC,EAAE,mBAAmB,CAAC;IACpC,+DAA+D;IAC/D,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B;;;;OAIG;IACH,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B;;;;OAIG;IACH,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB;;;OAGG;IACH,KAAK,CAAC,EAAE,YAAY,CAAC;IACrB;;;OAGG;IACH,SAAS,CAAC,EAAE,SAAS,CAAC;IACtB;;;OAGG;IACH,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB;;;OAGG;IACH,UAAU,CAAC,EAAE,MAAM,CAAC;IAEpB;;;;OAIG;IACH,YAAY,CAAC,EAAE,OAAO,CAAC;IAIvB;;OAEG;IACH,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB;;OAEG;IACH,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAC3B;;OAEG;IACH,qBAAqB,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IAE/C;;OAEG;IACH,aAAa,CAAC,EAAE,mBAAmB,CAAC;IAIpC;;;;OAIG;IACH,WAAW,CAAC,EAAE;QACZ,MAAM,CAAC,EAAE,MAAM,CAAC;QAChB,IAAI,CAAC,EAAE,MAAM,CAAC;QACd,KAAK,CAAC,EAAE,MAAM,CAAC;QACf,KAAK,CAAC,EAAE,MAAM,CAAC;QACf,IAAI,CAAC,EAAE,MAAM,CAAC;QACd,MAAM,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,GAAG,MAAM,GAAG,OAAO,CAAC,CAAC;KACpD,CAAC;IAEF;;;OAGG;IACH,SAAS,CAAC,EAAE,MAAM,CAAC;IAEnB;;;OAGG;IACH,aAAa,CAAC,EAAE,KAAK,GAAG,MAAM,GAAG,MAAM,CAAC;CACzC;AAKD,wBAAgB,OAAO,CAAC,EACtB,MAAM,EACN,QAAQ,EACR,YAAY,EACZ,aAAa,EACb,iBAAiB,EACjB,QAAQ,EAAE,YAAuB,EACjC,KAAK,EACL,MAAM,EAEN,QAAa,EACb,WAAkB,EAClB,QAAQ,EACR,QAAQ,EAER,oBAAoB,EACpB,oBAAoB,EACpB,YAAY,EACZ,WAAW,EACX,YAAY,EACZ,WAAW,EACX,sBAAsB,EACtB,WAAW,EACX,YAAY,EACZ,SAAS,EACT,YAAY,EACZ,MAAM,EACN,QAAQ,EACR,WAAmB,EACnB,YAAY,EACZ,KAAa,EACb,aAAa,EACb,kBAAkB,EAClB,eAAe,EACf,WAAW,EACX,KAAK,EACL,SAAS,EACT,YAAmB,EACnB,cAAc,EACd,UAAU,EACV,YAAY,EACZ,iBAAiB,EACjB,qBAAqB,EACrB,aAAa,EACb,WAAW,EACX,SAAS,EACT,aAAa,GACd,EAAE,YAAY,2CAq0Cd"}

package/lib/typescript/src/components/AgentChatBar.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"AgentChatBar.d.ts","sourceRoot":"","sources":["../../../../src/components/AgentChatBar.tsx"],"names":[],"mappings":"AAAA;;;;GAIG;AAgBH,OAAO,KAAK,EAAE,eAAe,EAAE,SAAS,EAAE,YAAY,EAAE,SAAS,EAAE,MAAM,eAAe,CAAC;AAUzF,OAAO,KAAK,EAAE,aAAa,EAAE,MAAM,kBAAkB,CAAC;AAKtD,UAAU,iBAAiB;IACzB,MAAM,EAAE,CAAC,OAAO,EAAE,MAAM,KAAK,IAAI,CAAC;IAClC,UAAU,EAAE,OAAO,CAAC;IACpB,UAAU,EAAE,eAAe,GAAG,IAAI,CAAC;IACnC,QAAQ,EAAE,IAAI,GAAG,IAAI,CAAC;IACtB,SAAS,CAAC,EAAE,MAAM,IAAI,CAAC;IACvB,0CAA0C;IAC1C,cAAc,CAAC,EAAE,SAAS,EAAE,CAAC;IAC7B,0BAA0B;IAC1B,IAAI,CAAC,EAAE,SAAS,CAAC;IACjB,YAAY,CAAC,EAAE,CAAC,IAAI,EAAE,SAAS,KAAK,IAAI,CAAC;IACzC,qBAAqB;IACrB,WAAW,CAAC,EAAE,CAAC,MAAM,EAAE,OAAO,KAAK,IAAI,CAAC;IACxC,eAAe,CAAC,EAAE,CAAC,KAAK,EAAE,OAAO,KAAK,IAAI,CAAC;IAC3C,WAAW,CAAC,EAAE,OAAO,CAAC;IACtB,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,+BAA+B;IAC/B,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,mCAAmC;IACnC,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,iCAAiC;IACjC,iCAAiC;IACjC,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB,mEAAmE;IACnE,aAAa,CAAC,EAAE,MAAM,IAAI,CAAC;IAC3B,4BAA4B;IAC5B,KAAK,CAAC,EAAE,YAAY,CAAC;IACrB,8CAA8C;IAC9C,OAAO,CAAC,EAAE,aAAa,EAAE,CAAC;IAC1B,mCAAmC;IACnC,gBAAgB,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IACjC,0CAA0C;IAC1C,cAAc,CAAC,EAAE,CAAC,QAAQ,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C,kDAAkD;IAClD,eAAe,CAAC,EAAE,MAAM,IAAI,CAAC;IAC7B,yCAAyC;IACzC,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAC3B,wCAAwC;IACxC,YAAY,CAAC,EAAE,SAAS,EAAE,CAAC;IAC3B,8FAA8F;IAC9F,eAAe,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAChC,2DAA2D;IAC3D,YAAY,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IACtC,+CAA+C;IAC/C,WAAW,CAAC,EAAE,MAAM,CAAC;CACtB;AAuVD,wBAAgB,YAAY,CAAC,EAC3B,MAAM,EACN,UAAU,EACV,UAAU,EACV,QAAQ,EACR,SAAS,EACT,cAAyB,EACzB,IAAa,EACb,YAAY,EACZ,WAAW,EACX,eAAe,EACf,WAAmB,EACnB,cAAsB,EACtB,YAAY,EACZ,gBAAgB,EAChB,aAAa,EACb,KAAK,EACL,OAAY,EACZ,gBAAgB,EAChB,cAAc,EACd,iBAAqB,EACrB,eAAe,EACf,YAAiB,EACjB,WAAe,GAChB,EAAE,iBAAiB,2CA+NnB"}
+{"version":3,"file":"AgentChatBar.d.ts","sourceRoot":"","sources":["../../../../src/components/AgentChatBar.tsx"],"names":[],"mappings":"AAAA;;;;GAIG;AAgBH,OAAO,KAAK,EAAE,eAAe,EAAE,SAAS,EAAE,YAAY,EAAE,SAAS,EAAE,MAAM,eAAe,CAAC;AAUzF,OAAO,KAAK,EAAE,aAAa,EAAE,MAAM,kBAAkB,CAAC;AAKtD,UAAU,iBAAiB;IACzB,MAAM,EAAE,CAAC,OAAO,EAAE,MAAM,KAAK,IAAI,CAAC;IAClC,UAAU,EAAE,OAAO,CAAC;IACpB,UAAU,EAAE,eAAe,GAAG,IAAI,CAAC;IACnC,QAAQ,EAAE,IAAI,GAAG,IAAI,CAAC;IACtB,SAAS,CAAC,EAAE,MAAM,IAAI,CAAC;IACvB,0CAA0C;IAC1C,cAAc,CAAC,EAAE,SAAS,EAAE,CAAC;IAC7B,0BAA0B;IAC1B,IAAI,CAAC,EAAE,SAAS,CAAC;IACjB,YAAY,CAAC,EAAE,CAAC,IAAI,EAAE,SAAS,KAAK,IAAI,CAAC;IACzC,qBAAqB;IACrB,WAAW,CAAC,EAAE,CAAC,MAAM,EAAE,OAAO,KAAK,IAAI,CAAC;IACxC,eAAe,CAAC,EAAE,CAAC,KAAK,EAAE,OAAO,KAAK,IAAI,CAAC;IAC3C,WAAW,CAAC,EAAE,OAAO,CAAC;IACtB,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,+BAA+B;IAC/B,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,mCAAmC;IACnC,gBAAgB,CAAC,EAAE,OAAO,CAAC;IAC3B,iCAAiC;IACjC,iCAAiC;IACjC,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB,mEAAmE;IACnE,aAAa,CAAC,EAAE,MAAM,IAAI,CAAC;IAC3B,4BAA4B;IAC5B,KAAK,CAAC,EAAE,YAAY,CAAC;IACrB,8CAA8C;IAC9C,OAAO,CAAC,EAAE,aAAa,EAAE,CAAC;IAC1B,mCAAmC;IACnC,gBAAgB,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IACjC,0CAA0C;IAC1C,cAAc,CAAC,EAAE,CAAC,QAAQ,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C,kDAAkD;IAClD,eAAe,CAAC,EAAE,MAAM,IAAI,CAAC;IAC7B,yCAAyC;IACzC,iBAAiB,CAAC,EAAE,MAAM,CAAC;IAC3B,wCAAwC;IACxC,YAAY,CAAC,EAAE,SAAS,EAAE,CAAC;IAC3B,8FAA8F;IAC9F,eAAe,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IAChC,2DAA2D;IAC3D,YAAY,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAAC,CAAC;IACtC,+CAA+C;IAC/C,WAAW,CAAC,EAAE,MAAM,CAAC;CACtB;AAuVD,wBAAgB,YAAY,CAAC,EAC3B,MAAM,EACN,UAAU,EACV,UAAU,EACV,QAAQ,EACR,SAAS,EACT,cAAyB,EACzB,IAAa,EACb,YAAY,EACZ,WAAW,EACX,eAAe,EACf,WAAmB,EACnB,cAAsB,EACtB,YAAY,EACZ,gBAAgB,EAChB,aAAa,EACb,KAAK,EACL,OAAY,EACZ,gBAAgB,EAChB,cAAc,EACd,iBAAqB,EACrB,eAAe,EACf,YAAiB,EACjB,WAAe,GAChB,EAAE,iBAAiB,2CA8NnB"}

package/lib/typescript/src/services/telemetry/TelemetryService.d.ts

@@ -14,11 +14,12 @@ export declare class TelemetryService {
     private config;
     private sessionId;
     private currentScreen;
+    private screenFlow;
     private flushTimer;
     private isFlushing;
     private appStateSubscription;
-    /** Public getter for the current screen, used by auto-capture utilities */
     get screen(): string;
+    getScreenFlow(): string[];
     /**
      * True while the AI agent is executing a tool (tap, type, navigate, etc.).
      * The touch interceptor checks this flag to avoid double-counting AI actions

package/lib/typescript/src/services/telemetry/TelemetryService.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"TelemetryService.d.ts","sourceRoot":"","sources":["../../../../../src/services/telemetry/TelemetryService.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAKH,OAAO,KAAK,EAGV,eAAe,EAChB,MAAM,SAAS,CAAC;AAEjB,OAAO,EAAE,WAAW,EAAE,MAAM,sBAAsB,CAAC;AAsDnD,qBAAa,gBAAgB;IAC3B,OAAO,CAAC,KAAK,CAAwB;IACrC,OAAO,CAAC,MAAM,CAAkB;IAChC,OAAO,CAAC,SAAS,CAAS;IAC1B,OAAO,CAAC,aAAa,CAAa;IAClC,OAAO,CAAC,UAAU,CAA+C;IACjE,OAAO,CAAC,UAAU,CAAS;IAC3B,OAAO,CAAC,oBAAoB,CAA6D;IAEzF,2EAA2E;IAC3E,IAAI,MAAM,IAAI,MAAM,CAEnB;IAED;;;;OAIG;IACH,aAAa,UAAS;IAEf,KAAK,EAAE,WAAW,CAAC;IAE1B,4DAA4D;IAC5D,cAAc,CAAC,MAAM,EAAE,OAAO,GAAG,IAAI;gBAIzB,MAAM,EAAE,eAAe;IAgBnC,kDAAkD;IAC5C,KAAK,IAAI,OAAO,CAAC,IAAI,CAAC;IAwC5B,mDAAmD;IAC7C,IAAI,IAAI,OAAO,CAAC,IAAI,CAAC;IA0B3B,sCAAsC;IACtC,KAAK,CAAC,IAAI,EAAE,MAAM,EAAE,IAAI,GAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAM,GAAG,IAAI;IAmC7D,8DAA8D;IAC9D,SAAS,CAAC,UAAU,EAAE,MAAM,GAAG,IAAI;IAcnC,0CAA0C;IACpC,KAAK,IAAI,OAAO,CAAC,IAAI,CAAC;IA8C5B,oEAAoE;YACtD,YAAY;IAU1B,kDAAkD;YACpC,YAAY;IAkB1B,uCAAuC;IACvC,OAAO,CAAC,SAAS;CAGlB"}
+{"version":3,"file":"TelemetryService.d.ts","sourceRoot":"","sources":["../../../../../src/services/telemetry/TelemetryService.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAKH,OAAO,KAAK,EAGV,eAAe,EAChB,MAAM,SAAS,CAAC;AAEjB,OAAO,EAAE,WAAW,EAAE,MAAM,sBAAsB,CAAC;AAsDnD,qBAAa,gBAAgB;IAC3B,OAAO,CAAC,KAAK,CAAwB;IACrC,OAAO,CAAC,MAAM,CAAkB;IAChC,OAAO,CAAC,SAAS,CAAS;IAC1B,OAAO,CAAC,aAAa,CAAa;IAClC,OAAO,CAAC,UAAU,CAAgB;IAClC,OAAO,CAAC,UAAU,CAA+C;IACjE,OAAO,CAAC,UAAU,CAAS;IAC3B,OAAO,CAAC,oBAAoB,CAA6D;IAEzF,IAAI,MAAM,IAAI,MAAM,CAEnB;IAED,aAAa,IAAI,MAAM,EAAE;IAIzB;;;;OAIG;IACH,aAAa,UAAS;IAEf,KAAK,EAAE,WAAW,CAAC;IAE1B,4DAA4D;IAC5D,cAAc,CAAC,MAAM,EAAE,OAAO,GAAG,IAAI;gBAIzB,MAAM,EAAE,eAAe;IAgBnC,kDAAkD;IAC5C,KAAK,IAAI,OAAO,CAAC,IAAI,CAAC;IAwC5B,mDAAmD;IAC7C,IAAI,IAAI,OAAO,CAAC,IAAI,CAAC;IA0B3B,sCAAsC;IACtC,KAAK,CAAC,IAAI,EAAE,MAAM,EAAE,IAAI,GAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAM,GAAG,IAAI;IAmC7D,8DAA8D;IAC9D,SAAS,CAAC,UAAU,EAAE,MAAM,GAAG,IAAI;IAenC,0CAA0C;IACpC,KAAK,IAAI,OAAO,CAAC,IAAI,CAAC;IA8C5B,oEAAoE;YACtD,YAAY;IAU1B,kDAAkD;YACpC,YAAY;IAkB1B,uCAAuC;IACvC,OAAO,CAAC,SAAS;CAGlB"}

package/lib/typescript/src/services/telemetry/deviceMetadata.d.ts

@@ -0,0 +1,6 @@
+export interface DeviceMetadata {
+    platform: string;
+    osVersion: string;
+}
+export declare function getDeviceMetadata(): DeviceMetadata;
+//# sourceMappingURL=deviceMetadata.d.ts.map

package/lib/typescript/src/services/telemetry/deviceMetadata.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"deviceMetadata.d.ts","sourceRoot":"","sources":["../../../../../src/services/telemetry/deviceMetadata.ts"],"names":[],"mappings":"AAEA,MAAM,WAAW,cAAc;IAC7B,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;CACnB;AAED,wBAAgB,iBAAiB,IAAI,cAAc,CAKlD"}

package/lib/typescript/src/support/EscalationEventSource.d.ts

@@ -0,0 +1,38 @@
+/**
+ * EscalationEventSource — SSE client using fetch + ReadableStream.
+ *
+ * Uses only the fetch API (available in all React Native runtimes)
+ * to consume Server-Sent Events — no EventSource polyfill needed.
+ * Provides a reliable, auto-reconnecting channel for server-push
+ * events like `ticket_closed` that complements the bidirectional
+ * WebSocket used for chat.
+ *
+ * Lifecycle:
+ * 1. SDK calls connect() → fetch with streaming response
+ * 2. Server holds connection open, pushes `ticket_closed` when agent resolves
+ * 3. On disconnect, auto-reconnects with exponential backoff (max 5 attempts)
+ * 4. If ticket is already closed, server responds immediately with the event
+ */
+export interface EscalationEventSourceOptions {
+    url: string;
+    onTicketClosed?: (ticketId: string) => void;
+    onConnected?: (ticketId: string) => void;
+    onError?: (error: Error) => void;
+}
+export declare class EscalationEventSource {
+    private abortController;
+    private intentionalClose;
+    private reconnectAttempts;
+    private reconnectTimer;
+    private readonly maxReconnectAttempts;
+    private readonly options;
+    constructor(options: EscalationEventSourceOptions);
+    connect(): void;
+    disconnect(): void;
+    private openConnection;
+    private readStream;
+    private readFullResponse;
+    private handleEvent;
+    private scheduleReconnect;
+}
+//# sourceMappingURL=EscalationEventSource.d.ts.map

package/lib/typescript/src/support/EscalationEventSource.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"EscalationEventSource.d.ts","sourceRoot":"","sources":["../../../../src/support/EscalationEventSource.ts"],"names":[],"mappings":"AAAA;;;;;;;;;;;;;;GAcG;AAIH,MAAM,WAAW,4BAA4B;IAC3C,GAAG,EAAE,MAAM,CAAC;IACZ,cAAc,CAAC,EAAE,CAAC,QAAQ,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C,WAAW,CAAC,EAAE,CAAC,QAAQ,EAAE,MAAM,KAAK,IAAI,CAAC;IACzC,OAAO,CAAC,EAAE,CAAC,KAAK,EAAE,KAAK,KAAK,IAAI,CAAC;CAClC;AAED,qBAAa,qBAAqB;IAChC,OAAO,CAAC,eAAe,CAAgC;IACvD,OAAO,CAAC,gBAAgB,CAAS;IACjC,OAAO,CAAC,iBAAiB,CAAK;IAC9B,OAAO,CAAC,cAAc,CAA8C;IACpE,OAAO,CAAC,QAAQ,CAAC,oBAAoB,CAAK;IAC1C,OAAO,CAAC,QAAQ,CAAC,OAAO,CAA+B;gBAE3C,OAAO,EAAE,4BAA4B;IAIjD,OAAO,IAAI,IAAI;IAMf,UAAU,IAAI,IAAI;YAYJ,cAAc;YAkCd,UAAU;YAwCV,gBAAgB;IA2B9B,OAAO,CAAC,WAAW;IAkBnB,OAAO,CAAC,iBAAiB;CAe1B"}

package/lib/typescript/src/support/SupportChatModal.d.ts

@@ -13,7 +13,9 @@ interface SupportChatModalProps {
     isThinking?: boolean;
     /** Optional: externally controlled scroll trigger. Pass when messages update externally. */
     scrollToEndTrigger?: number;
+    /** Ticket status — when 'closed' or 'resolved', input is hidden and a banner is shown. */
+    ticketStatus?: string;
 }
-export declare function SupportChatModal({ visible, messages, onSend, onClose, isAgentTyping, isThinking, scrollToEndTrigger, }: SupportChatModalProps): import("react/jsx-runtime").JSX.Element;
+export declare function SupportChatModal({ visible, messages, onSend, onClose, isAgentTyping, isThinking, scrollToEndTrigger, ticketStatus, }: SupportChatModalProps): import("react/jsx-runtime").JSX.Element;
 export {};
 //# sourceMappingURL=SupportChatModal.d.ts.map

package/lib/typescript/src/support/SupportChatModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"SupportChatModal.d.ts","sourceRoot":"","sources":["../../../../src/support/SupportChatModal.tsx"],"names":[],"mappings":"AAAA;;;;GAIG;AAeH,OAAO,KAAK,EAAE,SAAS,EAAE,MAAM,eAAe,CAAC;AAK/C,UAAU,qBAAqB;IAC7B,OAAO,EAAE,OAAO,CAAC;IACjB,QAAQ,EAAE,SAAS,EAAE,CAAC;IACtB,MAAM,EAAE,CAAC,OAAO,EAAE,MAAM,KAAK,IAAI,CAAC;IAClC,OAAO,EAAE,MAAM,IAAI,CAAC;IACpB,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,4FAA4F;IAC5F,kBAAkB,CAAC,EAAE,MAAM,CAAC;CAC7B;AA0CD,wBAAgB,gBAAgB,CAAC,EAC/B,OAAO,EACP,QAAQ,EACR,MAAM,EACN,OAAO,EACP,aAAqB,EACrB,UAAkB,EAClB,kBAAsB,GACvB,EAAE,qBAAqB,2CAyKvB"}
+{"version":3,"file":"SupportChatModal.d.ts","sourceRoot":"","sources":["../../../../src/support/SupportChatModal.tsx"],"names":[],"mappings":"AAAA;;;;GAIG;AAeH,OAAO,KAAK,EAAE,SAAS,EAAE,MAAM,eAAe,CAAC;AAK/C,UAAU,qBAAqB;IAC7B,OAAO,EAAE,OAAO,CAAC;IACjB,QAAQ,EAAE,SAAS,EAAE,CAAC;IACtB,MAAM,EAAE,CAAC,OAAO,EAAE,MAAM,KAAK,IAAI,CAAC;IAClC,OAAO,EAAE,MAAM,IAAI,CAAC;IACpB,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,4FAA4F;IAC5F,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,0FAA0F;IAC1F,YAAY,CAAC,EAAE,MAAM,CAAC;CACvB;AA4CD,wBAAgB,gBAAgB,CAAC,EAC/B,OAAO,EACP,QAAQ,EACR,MAAM,EACN,OAAO,EACP,aAAqB,EACrB,UAAkB,EAClB,kBAAsB,EACtB,YAAY,GACb,EAAE,qBAAqB,2CAoLvB"}

package/lib/typescript/src/support/escalateTool.d.ts

@@ -18,6 +18,7 @@ export interface EscalationToolDeps {
         role: string;
         content: string;
     }>;
+    getScreenFlow?: () => string[];
     onHumanReply?: (reply: string, ticketId?: string) => void;
     onEscalationStarted?: (ticketId: string, socket: EscalationSocket) => void;
     onTypingChange?: (isTyping: boolean) => void;

package/lib/typescript/src/support/escalateTool.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"escalateTool.d.ts","sourceRoot":"","sources":["../../../../src/support/escalateTool.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAEH,OAAO,KAAK,EAAE,cAAc,EAAE,MAAM,eAAe,CAAC;AACpD,OAAO,KAAK,EAAE,gBAAgB,EAAE,iBAAiB,EAAE,MAAM,SAAS,CAAC;AACnE,OAAO,EAAE,gBAAgB,EAAE,MAAM,oBAAoB,CAAC;AAQtD,MAAM,WAAW,kBAAkB;IACjC,MAAM,EAAE,gBAAgB,CAAC;IACzB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,UAAU,EAAE,MAAM,IAAI,CAAC,iBAAiB,EAAE,qBAAqB,CAAC,CAAC;IACjE,UAAU,EAAE,MAAM,KAAK,CAAC;QAAE,IAAI,EAAE,MAAM,CAAC;QAAC,OAAO,EAAE,MAAM,CAAA;KAAE,CAAC,CAAC;IAC3D,YAAY,CAAC,EAAE,CAAC,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,KAAK,IAAI,CAAC;IAC1D,mBAAmB,CAAC,EAAE,CAAC,QAAQ,EAAE,MAAM,EAAE,MAAM,EAAE,gBAAgB,KAAK,IAAI,CAAC;IAC3E,cAAc,CAAC,EAAE,CAAC,QAAQ,EAAE,OAAO,KAAK,IAAI,CAAC;IAC7C,cAAc,CAAC,EAAE,CAAC,QAAQ,CAAC,EAAE,MAAM,KAAK,IAAI,CAAC;IAC7C,WAAW,CAAC,EAAE;QACZ,MAAM,CAAC,EAAE,MAAM,CAAC;QAChB,IAAI,CAAC,EAAE,MAAM,CAAC;QACd,KAAK,CAAC,EAAE,MAAM,CAAC;QACf,KAAK,CAAC,EAAE,MAAM,CAAC;QACf,IAAI,CAAC,EAAE,MAAM,CAAC;QACd,MAAM,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,GAAG,MAAM,GAAG,OAAO,CAAC,CAAC;KACpD,CAAC;IACF,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,aAAa,CAAC,EAAE,KAAK,GAAG,MAAM,GAAG,MAAM,CAAC;CACzC;AAED,wBAAgB,kBAAkB,CAAC,IAAI,EAAE,kBAAkB,GAAG,cAAc,CAAC;AAC7E,2FAA2F;AAC3F,wBAAgB,kBAAkB,CAChC,MAAM,EAAE,gBAAgB,EACxB,UAAU,EAAE,MAAM,IAAI,CAAC,iBAAiB,EAAE,qBAAqB,CAAC,GAC/D,cAAc,CAAC"}
+{"version":3,"file":"escalateTool.d.ts","sourceRoot":"","sources":["../../../../src/support/escalateTool.ts"],"names":[],"mappings":"AAAA;;;;;;;;GAQG;AAEH,OAAO,KAAK,EAAE,cAAc,EAAE,MAAM,eAAe,CAAC;AACpD,OAAO,KAAK,EAAE,gBAAgB,EAAE,iBAAiB,EAAE,MAAM,SAAS,CAAC;AACnE,OAAO,EAAE,gBAAgB,EAAE,MAAM,oBAAoB,CAAC;AAStD,MAAM,WAAW,kBAAkB;IACjC,MAAM,EAAE,gBAAgB,CAAC;IACzB,YAAY,CAAC,EAAE,MAAM,CAAC;IACtB,UAAU,EAAE,MAAM,IAAI,CAAC,iBAAiB,EAAE,qBAAqB,CAAC,CAAC;IACjE,UAAU,EAAE,MAAM,KAAK,CAAC;QAAE,IAAI,EAAE,MAAM,CAAC;QAAC,OAAO,EAAE,MAAM,CAAA;KAAE,CAAC,CAAC;IAC3D,aAAa,CAAC,EAAE,MAAM,MAAM,EAAE,CAAC;IAC/B,YAAY,CAAC,EAAE,CAAC,KAAK,EAAE,MAAM,EAAE,QAAQ,CAAC,EAAE,MAAM,KAAK,IAAI,CAAC;IAC1D,mBAAmB,CAAC,EAAE,CAAC,QAAQ,EAAE,MAAM,EAAE,MAAM,EAAE,gBAAgB,KAAK,IAAI,CAAC;IAC3E,cAAc,CAAC,EAAE,CAAC,QAAQ,EAAE,OAAO,KAAK,IAAI,CAAC;IAC7C,cAAc,CAAC,EAAE,CAAC,QAAQ,CAAC,EAAE,MAAM,KAAK,IAAI,CAAC;IAC7C,WAAW,CAAC,EAAE;QACZ,MAAM,CAAC,EAAE,MAAM,CAAC;QAChB,IAAI,CAAC,EAAE,MAAM,CAAC;QACd,KAAK,CAAC,EAAE,MAAM,CAAC;QACf,KAAK,CAAC,EAAE,MAAM,CAAC;QACf,IAAI,CAAC,EAAE,MAAM,CAAC;QACd,MAAM,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,GAAG,MAAM,GAAG,OAAO,CAAC,CAAC;KACpD,CAAC;IACF,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,aAAa,CAAC,EAAE,KAAK,GAAG,MAAM,GAAG,MAAM,CAAC;CACzC;AAED,wBAAgB,kBAAkB,CAAC,IAAI,EAAE,kBAAkB,GAAG,cAAc,CAAC;AAC7E,2FAA2F;AAC3F,wBAAgB,kBAAkB,CAChC,MAAM,EAAE,gBAAgB,EACxB,UAAU,EAAE,MAAM,IAAI,CAAC,iBAAiB,EAAE,qBAAqB,CAAC,GAC/D,cAAc,CAAC"}

package/lib/typescript/src/support/index.d.ts

@@ -6,6 +6,7 @@ export { buildSupportPrompt } from './supportPrompt';
 export { createEscalateTool } from './escalateTool';
 export { EscalationSocket } from './EscalationSocket';
 export type { SocketReplyHandler } from './EscalationSocket';
+export { EscalationEventSource } from './EscalationEventSource';
 export { SupportGreeting } from './SupportGreeting';
 export { CSATSurvey } from './CSATSurvey';
 //# sourceMappingURL=index.d.ts.map

package/lib/typescript/src/support/index.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../src/support/index.ts"],"names":[],"mappings":"AAAA;;GAEG;AAGH,YAAY,EACV,iBAAiB,EACjB,UAAU,EACV,gBAAgB,EAChB,iBAAiB,EACjB,UAAU,EACV,UAAU,EACV,mBAAmB,EACnB,aAAa,GACd,MAAM,SAAS,CAAC;AAGjB,OAAO,EAAE,kBAAkB,EAAE,MAAM,iBAAiB,CAAC;AAGrD,OAAO,EAAE,kBAAkB,EAAE,MAAM,gBAAgB,CAAC;AACpD,OAAO,EAAE,gBAAgB,EAAE,MAAM,oBAAoB,CAAC;AACtD,YAAY,EAAE,kBAAkB,EAAE,MAAM,oBAAoB,CAAC;AAG7D,OAAO,EAAE,eAAe,EAAE,MAAM,mBAAmB,CAAC;AACpD,OAAO,EAAE,UAAU,EAAE,MAAM,cAAc,CAAC"}
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../src/support/index.ts"],"names":[],"mappings":"AAAA;;GAEG;AAGH,YAAY,EACV,iBAAiB,EACjB,UAAU,EACV,gBAAgB,EAChB,iBAAiB,EACjB,UAAU,EACV,UAAU,EACV,mBAAmB,EACnB,aAAa,GACd,MAAM,SAAS,CAAC;AAGjB,OAAO,EAAE,kBAAkB,EAAE,MAAM,iBAAiB,CAAC;AAGrD,OAAO,EAAE,kBAAkB,EAAE,MAAM,gBAAgB,CAAC;AACpD,OAAO,EAAE,gBAAgB,EAAE,MAAM,oBAAoB,CAAC;AACtD,YAAY,EAAE,kBAAkB,EAAE,MAAM,oBAAoB,CAAC;AAC7D,OAAO,EAAE,qBAAqB,EAAE,MAAM,yBAAyB,CAAC;AAGhE,OAAO,EAAE,eAAe,EAAE,MAAM,mBAAmB,CAAC;AACpD,OAAO,EAAE,UAAU,EAAE,MAAM,cAAc,CAAC"}

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@mobileai/react-native",
-  "version": "0.9.11",
+  "version": "0.9.12",
   "description": "Build autonomous AI agents for React Native and Expo apps. Provides AI-native UI traversal, tool calling, and structured reasoning.",
   "main": "./lib/module/index.js",
   "source": "./src/index.ts",

package/src/components/AIAgent.tsx

@@ -37,6 +37,7 @@ import { IdleDetector } from '../core/IdleDetector';
 import { ProactiveHint } from './ProactiveHint';
 import { createEscalateTool } from '../support/escalateTool';
 import { EscalationSocket } from '../support/EscalationSocket';
+import { EscalationEventSource } from '../support/EscalationEventSource';
 import { SupportChatModal } from '../support/SupportChatModal';
 import { ENDPOINTS } from '../config/endpoints';
 
@@ -312,42 +313,100 @@ export function AIAgent({
   // Cache of live sockets by ticketId — keeps sockets alive even when user
   // navigates back to the ticket list, so new messages still trigger badge updates.
   const pendingSocketsRef = useRef<Map<string, EscalationSocket>>(new Map());
+  // SSE connections per ticket — reliable fallback for ticket_closed events
+  // when the WebSocket is disconnected. EventSource auto-reconnects.
+  const sseRef = useRef<Map<string, EscalationEventSource>>(new Map());
 
   const totalUnread = Object.values(unreadCounts).reduce((sum, count) => sum + count, 0);
 
+  // CRITICAL: clearSupport uses REFS and functional setters — never closure values.
+  // This function is captured by long-lived callbacks (escalation sockets, restored
+  // sockets) that may hold stale references. Using refs guarantees the current
+  // selectedTicketId and supportSocket are always read, not snapshot values.
   const clearSupport = useCallback((ticketId?: string) => {
     if (ticketId) {
-      // Remove specific ticket + its cached socket
+      // Remove specific ticket + its cached socket and SSE
       const cached = pendingSocketsRef.current.get(ticketId);
       if (cached) { cached.disconnect(); pendingSocketsRef.current.delete(ticketId); }
+      const sse = sseRef.current.get(ticketId);
+      if (sse) { sse.disconnect(); sseRef.current.delete(ticketId); }
       setTickets(prev => prev.filter(t => t.id !== ticketId));
       setUnreadCounts(prev => { const n = { ...prev }; delete n[ticketId]; return n; });
-      if (selectedTicketId === ticketId) {
-        supportSocket?.disconnect();
-        setSupportSocket(null);
+
+      // If user was viewing this ticket, close the support modal + switch to ticket list
+      if (selectedTicketIdRef.current === ticketId) {
+        setSupportSocket(prev => { prev?.disconnect(); return null; });
         setSelectedTicketId(null);
         setIsLiveAgentTyping(false);
         setMessages([]);
       }
+
+      // If no tickets remain, switch back to text mode
+      setTickets(prev => {
+        if (prev.length === 0) {
+          setMode('text');
+        }
+        return prev;
+      });
     } else {
-      // Clear all — disconnect every cached socket
+      // Clear all — disconnect every cached socket and SSE
       pendingSocketsRef.current.forEach(s => s.disconnect());
       pendingSocketsRef.current.clear();
-      supportSocket?.disconnect();
-      setSupportSocket(null);
+      sseRef.current.forEach(s => s.disconnect());
+      sseRef.current.clear();
+      setSupportSocket(prev => { prev?.disconnect(); return null; });
       setSelectedTicketId(null);
       setTickets([]);
       setUnreadCounts({});
       setIsLiveAgentTyping(false);
       setMode('text');
     }
-  }, [supportSocket, selectedTicketId]);
+  }, []);
+
+  const openSSE = useCallback((ticketId: string) => {
+    if (sseRef.current.has(ticketId)) return;
+    if (!analyticsKey) return;
+
+    const sseUrl = `${ENDPOINTS.escalation}/api/v1/escalations/events?analyticsKey=${encodeURIComponent(analyticsKey)}&ticketId=${encodeURIComponent(ticketId)}`;
+    const sse = new EscalationEventSource({
+      url: sseUrl,
+      onTicketClosed: (tid) => {
+        logger.info('AIAgent', 'SSE: ticket_closed received for', tid);
+        setUnreadCounts(prev => {
+          const next = { ...prev };
+          delete next[tid];
+          return next;
+        });
+        clearSupport(tid);
+      },
+      onConnected: (tid) => {
+        logger.info('AIAgent', 'SSE: connected for ticket', tid);
+      },
+    });
+    sse.connect();
+    sseRef.current.set(ticketId, sse);
+    logger.info('AIAgent', 'SSE opened for ticket:', ticketId);
+  }, [analyticsKey, clearSupport]);
 
   const clearMessages = useCallback(() => {
     setMessages([]);
     setLastResult(null);
   }, []);
 
+  const getResolvedScreenName = useCallback(() => {
+    const routeName = (navRef as any)?.getCurrentRoute?.()?.name;
+    if (typeof routeName === 'string' && routeName.trim().length > 0) {
+      return routeName;
+    }
+
+    const telemetryScreen = telemetryRef.current?.screen;
+    if (typeof telemetryScreen === 'string' && telemetryScreen !== 'Unknown') {
+      return telemetryScreen;
+    }
+
+    return 'unknown';
+  }, [navRef]);
+
   // ─── Auto-create MobileAI escalation tool ─────────────────────
   // When analyticsKey is present and consumer hasn't provided their own
   // escalate_to_human tool, auto-wire the MobileAI platform provider.
@@ -359,12 +418,13 @@ export function AIAgent({
       config: { provider: 'mobileai' },
       analyticsKey,
       getContext: () => ({
-        currentScreen: (navRef as any)?.getCurrentRoute?.()?.name ?? 'unknown',
+        currentScreen: getResolvedScreenName(),
         originalQuery: '',
         stepsBeforeEscalation: 0,
       }),
       getHistory: () =>
         messages.map((m) => ({ role: m.role, content: m.content })),
+      getScreenFlow: () => telemetryRef.current?.getScreenFlow() ?? [],
       userContext,
       pushToken,
       pushTokenType,
@@ -372,15 +432,42 @@ export function AIAgent({
         logger.info('AIAgent', '★★★ onEscalationStarted FIRED — ticketId:', tid);
         // Cache the live socket so handleTicketSelect can reuse it without reconnecting
         pendingSocketsRef.current.set(tid, socket);
+        // Open SSE for reliable ticket_closed delivery
+        openSSE(tid);
+
+        const currentScreen = getResolvedScreenName();
         setTickets(prev => {
           if (prev.find(t => t.id === tid)) {
             logger.info('AIAgent', '★★★ Ticket already in list, skipping add');
             return prev;
           }
-          const newList = [{ id: tid, reason: 'New escalation', screen: 'unknown', status: 'open', history: [], createdAt: new Date().toISOString(), wsUrl: '' }, ...prev];
+          const newList = [{ id: tid, reason: 'Connecting to agent...', screen: currentScreen, status: 'open', history: [], createdAt: new Date().toISOString(), wsUrl: '' }, ...prev];
           logger.info('AIAgent', '★★★ Tickets updated, new length:', newList.length);
           return newList;
         });
+
+        // Fetch real ticket data from backend to replace the placeholder
+        void (async () => {
+          try {
+            const res = await fetch(`${ENDPOINTS.escalation}/api/v1/escalations/${tid}?analyticsKey=${encodeURIComponent(analyticsKey!)}`);
+            if (res.ok) {
+              const data = await res.json();
+              setTickets(prev => prev.map(t => {
+                if (t.id !== tid) return t;
+                return {
+                  ...t,
+                  reason: data.reason || t.reason,
+                  screen: data.screen || t.screen,
+                  status: data.status || t.status,
+                  history: Array.isArray(data.history) ? data.history : t.history,
+                };
+              }));
+            }
+          } catch {
+            // Best-effort — placeholder is still usable
+          }
+        })();
+
         // Switch to human mode so the ticket LIST is visible — do NOT auto-select
         setMode('human');
         setAutoExpandTrigger(prev => {
@@ -432,11 +519,11 @@ export function AIAgent({
             return next;
           });
         }
-        clearSupport(selectedTicketId ?? undefined);
+        clearSupport(ticketId);
       },
     });
     // eslint-disable-next-line react-hooks/exhaustive-deps
-  }, [analyticsKey, navRef, customTools]);
+  }, [analyticsKey, customTools, getResolvedScreenName, navRef, openSSE, userContext, pushToken, pushTokenType, messages, clearSupport]);
 
   // ─── Restore pending tickets on app start ──────────────────────
   useEffect(() => {
@@ -487,6 +574,11 @@ export function AIAgent({
         setMode('human');
         setAutoExpandTrigger(prev => prev + 1);
 
+        // Open SSE for every restored ticket — reliable ticket_closed delivery
+        for (const t of fetchedTickets) {
+          openSSE(t.id);
+        }
+
         // If there is exactly one ticket, pre-wire its WebSocket so it is ready
         // the moment the user taps the card (no extra connect delay).
         if (fetchedTickets.length === 1) {
@@ -701,15 +793,19 @@ export function AIAgent({
   const handleBackToTickets = useCallback(() => {
     // Cache socket in pendingSocketsRef instead of disconnecting —
     // keeps the WS alive so new messages update unreadCounts in real time.
-    if (supportSocket && selectedTicketId) {
-      pendingSocketsRef.current.set(selectedTicketId, supportSocket);
-      logger.info('AIAgent', '★ Socket cached for ticket:', selectedTicketId, '— stays alive for badge updates');
-    }
-    setSupportSocket(null);
+    const currentTicketId = selectedTicketIdRef.current;
+    // Use functional setter to read + cache the current socket without closure dependency
+    setSupportSocket(prev => {
+      if (prev && currentTicketId) {
+        pendingSocketsRef.current.set(currentTicketId, prev);
+        logger.info('AIAgent', '★ Socket cached for ticket:', currentTicketId, '— stays alive for badge updates');
+      }
+      return null;
+    });
     setSelectedTicketId(null);
     setMessages([]);
     setIsLiveAgentTyping(false);
-  }, [supportSocket, selectedTicketId]);
+  }, []); // No dependencies — uses refs/functional setters
 
   const mergedCustomTools = useMemo(() => {
     if (!autoEscalateTool) return customTools;
@@ -837,8 +933,13 @@ export function AIAgent({
       telemetryRef.current = telemetry;
       bindTelemetryService(telemetry);
       telemetry.start();
+
+      const initialRoute = navRef?.getCurrentRoute?.();
+      if (initialRoute?.name) {
+        telemetry.setScreen(initialRoute.name);
+      }
     }); // initDeviceId
-  }, [analyticsKey, analyticsProxyUrl, analyticsProxyHeaders, debug]);
+  }, [analyticsKey, analyticsProxyUrl, analyticsProxyHeaders, bindTelemetryService, debug, navRef]);
 
   // ─── Security warnings ──────────────────────────────────────
 
@@ -1221,15 +1322,26 @@ export function AIAgent({
     logger.info('AIAgent', `User message: "${message}"`);
     setLastUserMessage(message.trim());
 
-    // Intercom-style transparent intercept: 
+    // Intercom-style transparent intercept:
     // If we're connected to a human agent, all text input goes directly to them.
     if (selectedTicketId && supportSocket) {
+      // Gate: do not allow sending if the ticket is closed/resolved.
+      const activeTicket = tickets.find(t => t.id === selectedTicketId);
+      const CLOSED_STATUSES = ['closed', 'resolved'];
+      if (activeTicket && CLOSED_STATUSES.includes(activeTicket.status)) {
+        setLastResult({
+          success: false,
+          message: 'This conversation is closed. Please start a new request.',
+          steps: [],
+        });
+        return;
+      }
+
       if (supportSocket.sendText(message)) {
         setMessages((prev) => [
           ...prev,
           { id: `user-${Date.now()}`, role: 'user', content: message.trim(), timestamp: Date.now() },
         ]);
-
         setIsThinking(true);
         setStatusText('Sending to agent...');
         setTimeout(() => {
@@ -1506,6 +1618,7 @@ export function AIAgent({
             isAgentTyping={isLiveAgentTyping}
             isThinking={isThinking}
             scrollToEndTrigger={chatScrollTrigger}
+            ticketStatus={tickets.find(t => t.id === selectedTicketId)?.status}
           />
         </View>
       </View>

package/src/components/AgentChatBar.tsx

@@ -637,7 +637,6 @@ export function AgentChatBar({
                     )}
                   </View>
                   <View style={styles.ticketMeta}>
-                    <Text style={styles.ticketScreen}>{ticket.screen}</Text>
                     <Text style={[styles.ticketStatus, ticket.status === 'open' && styles.statusOpen]}>
                       {ticket.status}
                     </Text>
@@ -837,10 +836,7 @@ const styles = StyleSheet.create({
     alignItems: 'center',
     marginTop: 6,
   },
-  ticketScreen: {
-    color: 'rgba(255, 255, 255, 0.5)',
-    fontSize: 12,
-  },
+
   ticketStatus: {
     fontSize: 11,
     fontWeight: '600',
@@ -1080,10 +1076,7 @@ const audioStyles = StyleSheet.create({
     alignItems: 'center',
     marginTop: 6,
   },
-  ticketScreen: {
-    color: 'rgba(255, 255, 255, 0.5)',
-    fontSize: 12,
-  },
+
   ticketStatus: {
     fontSize: 11,
     fontWeight: '600',

package/src/services/telemetry/TelemetryService.ts

@@ -76,15 +76,19 @@ export class TelemetryService {
   private config: TelemetryConfig;
   private sessionId: string;
   private currentScreen = 'Unknown';
+  private screenFlow: string[] = [];
   private flushTimer: ReturnType<typeof setInterval> | null = null;
   private isFlushing = false;
   private appStateSubscription: ReturnType<typeof AppState.addEventListener> | null = null;
 
-  /** Public getter for the current screen, used by auto-capture utilities */
   get screen(): string {
     return this.currentScreen;
   }
 
+  getScreenFlow(): string[] {
+    return [...this.screenFlow];
+  }
+
   /**
    * True while the AI agent is executing a tool (tap, type, navigate, etc.).
    * The touch interceptor checks this flag to avoid double-counting AI actions
@@ -224,6 +228,7 @@ export class TelemetryService {
     if (this.currentScreen !== screenName) {
       const prevScreen = this.currentScreen;
       this.currentScreen = screenName;
+      this.screenFlow.push(screenName);
 
       this.track('screen_view', {
         screen: screenName,

package/src/services/telemetry/deviceMetadata.ts

@@ -0,0 +1,13 @@
+import { Platform } from 'react-native';
+
+export interface DeviceMetadata {
+  platform: string;
+  osVersion: string;
+}
+
+export function getDeviceMetadata(): DeviceMetadata {
+  return {
+    platform: Platform.OS === 'ios' ? 'iOS' : Platform.OS === 'android' ? 'Android' : Platform.OS,
+    osVersion: String(Platform.Version),
+  };
+}