@mobileai/react-native 0.9.0 → 0.9.2

package/lib/module/support/CSATSurvey.js

@@ -0,0 +1,273 @@
+"use strict";
+
+/**
+ * CSAT Survey — Customer Satisfaction component.
+ *
+ * Shown after a support conversation ends (or after idle timeout).
+ * Supports three rating types: emoji, stars, thumbs.
+ */
+
+import { useState } from 'react';
+import { View, Text, TouchableOpacity, TextInput, StyleSheet } from 'react-native';
+import { jsx as _jsx, jsxs as _jsxs } from "react/jsx-runtime";
+const EMOJI_OPTIONS = [{
+  emoji: '😡',
+  label: 'Terrible',
+  score: 1
+}, {
+  emoji: '😞',
+  label: 'Bad',
+  score: 2
+}, {
+  emoji: '😐',
+  label: 'Okay',
+  score: 3
+}, {
+  emoji: '😊',
+  label: 'Good',
+  score: 4
+}, {
+  emoji: '🤩',
+  label: 'Amazing',
+  score: 5
+}];
+const STAR_COUNT = 5;
+export function CSATSurvey({
+  config,
+  metadata,
+  onDismiss,
+  theme
+}) {
+  const [selectedScore, setSelectedScore] = useState(null);
+  const [feedback, setFeedback] = useState('');
+  const [submitted, setSubmitted] = useState(false);
+  const primary = theme?.primaryColor ?? '#8b5cf6';
+  const textColor = theme?.textColor ?? '#ffffff';
+  const bgColor = theme?.backgroundColor ?? 'rgba(26, 26, 46, 0.98)';
+  const ratingType = config.ratingType ?? 'emoji';
+  const question = config.question ?? 'How was your experience?';
+  const handleSubmit = () => {
+    if (selectedScore === null) return;
+    const rating = {
+      score: selectedScore,
+      feedback: feedback.trim() || undefined,
+      metadata
+    };
+    config.onSubmit(rating);
+    setSubmitted(true);
+
+    // Auto-dismiss after 1.5s
+    setTimeout(onDismiss, 1500);
+  };
+  if (submitted) {
+    return /*#__PURE__*/_jsx(View, {
+      style: [styles.container, {
+        backgroundColor: bgColor
+      }],
+      children: /*#__PURE__*/_jsx(Text, {
+        style: [styles.thankYou, {
+          color: textColor
+        }],
+        children: "Thank you for your feedback! \uD83D\uDE4F"
+      })
+    });
+  }
+  return /*#__PURE__*/_jsxs(View, {
+    style: [styles.container, {
+      backgroundColor: bgColor
+    }],
+    children: [/*#__PURE__*/_jsx(Text, {
+      style: [styles.question, {
+        color: textColor
+      }],
+      children: question
+    }), /*#__PURE__*/_jsxs(View, {
+      style: styles.ratingContainer,
+      children: [ratingType === 'emoji' && /*#__PURE__*/_jsx(View, {
+        style: styles.emojiRow,
+        children: EMOJI_OPTIONS.map(opt => /*#__PURE__*/_jsxs(TouchableOpacity, {
+          onPress: () => setSelectedScore(opt.score),
+          style: [styles.emojiButton, selectedScore === opt.score && {
+            backgroundColor: `${primary}30`,
+            borderColor: primary
+          }],
+          activeOpacity: 0.7,
+          children: [/*#__PURE__*/_jsx(Text, {
+            style: styles.emoji,
+            children: opt.emoji
+          }), /*#__PURE__*/_jsx(Text, {
+            style: [styles.emojiLabel, {
+              color: selectedScore === opt.score ? primary : '#71717a'
+            }],
+            children: opt.label
+          })]
+        }, opt.score))
+      }), ratingType === 'stars' && /*#__PURE__*/_jsx(View, {
+        style: styles.starsRow,
+        children: Array.from({
+          length: STAR_COUNT
+        }, (_, i) => i + 1).map(star => /*#__PURE__*/_jsx(TouchableOpacity, {
+          onPress: () => setSelectedScore(star),
+          activeOpacity: 0.7,
+          children: /*#__PURE__*/_jsx(Text, {
+            style: [styles.star, {
+              color: selectedScore !== null && star <= selectedScore ? '#fbbf24' : '#52525b'
+            }],
+            children: "\u2605"
+          })
+        }, star))
+      }), ratingType === 'thumbs' && /*#__PURE__*/_jsxs(View, {
+        style: styles.thumbsRow,
+        children: [/*#__PURE__*/_jsx(TouchableOpacity, {
+          onPress: () => setSelectedScore(0),
+          style: [styles.thumbButton, selectedScore === 0 && {
+            backgroundColor: '#ef444430',
+            borderColor: '#ef4444'
+          }],
+          activeOpacity: 0.7,
+          children: /*#__PURE__*/_jsx(Text, {
+            style: styles.thumbEmoji,
+            children: "\uD83D\uDC4E"
+          })
+        }), /*#__PURE__*/_jsx(TouchableOpacity, {
+          onPress: () => setSelectedScore(1),
+          style: [styles.thumbButton, selectedScore === 1 && {
+            backgroundColor: '#22c55e30',
+            borderColor: '#22c55e'
+          }],
+          activeOpacity: 0.7,
+          children: /*#__PURE__*/_jsx(Text, {
+            style: styles.thumbEmoji,
+            children: "\uD83D\uDC4D"
+          })
+        })]
+      })]
+    }), selectedScore !== null && /*#__PURE__*/_jsx(TextInput, {
+      style: [styles.feedbackInput, {
+        color: textColor
+      }],
+      placeholder: "Any additional feedback? (optional)",
+      placeholderTextColor: "#52525b",
+      value: feedback,
+      onChangeText: setFeedback,
+      multiline: true,
+      maxLength: 500
+    }), /*#__PURE__*/_jsxs(View, {
+      style: styles.actions,
+      children: [/*#__PURE__*/_jsx(TouchableOpacity, {
+        onPress: onDismiss,
+        activeOpacity: 0.7,
+        children: /*#__PURE__*/_jsx(Text, {
+          style: styles.dismissText,
+          children: "Skip"
+        })
+      }), selectedScore !== null && /*#__PURE__*/_jsx(TouchableOpacity, {
+        style: [styles.submitButton, {
+          backgroundColor: primary
+        }],
+        onPress: handleSubmit,
+        activeOpacity: 0.7,
+        children: /*#__PURE__*/_jsx(Text, {
+          style: [styles.submitText, {
+            color: textColor
+          }],
+          children: "Submit"
+        })
+      })]
+    })]
+  });
+}
+const styles = StyleSheet.create({
+  container: {
+    borderRadius: 16,
+    padding: 20,
+    margin: 12
+  },
+  question: {
+    fontSize: 16,
+    fontWeight: '600',
+    textAlign: 'center',
+    marginBottom: 16
+  },
+  thankYou: {
+    fontSize: 16,
+    fontWeight: '500',
+    textAlign: 'center',
+    paddingVertical: 12
+  },
+  ratingContainer: {
+    marginBottom: 12
+  },
+  emojiRow: {
+    flexDirection: 'row',
+    justifyContent: 'center',
+    gap: 8
+  },
+  emojiButton: {
+    alignItems: 'center',
+    paddingHorizontal: 10,
+    paddingVertical: 8,
+    borderRadius: 12,
+    borderWidth: 1,
+    borderColor: 'transparent'
+  },
+  emoji: {
+    fontSize: 28
+  },
+  emojiLabel: {
+    fontSize: 10,
+    marginTop: 4,
+    fontWeight: '500'
+  },
+  starsRow: {
+    flexDirection: 'row',
+    justifyContent: 'center',
+    gap: 8
+  },
+  star: {
+    fontSize: 36
+  },
+  thumbsRow: {
+    flexDirection: 'row',
+    justifyContent: 'center',
+    gap: 20
+  },
+  thumbButton: {
+    padding: 12,
+    borderRadius: 16,
+    borderWidth: 1,
+    borderColor: 'transparent'
+  },
+  thumbEmoji: {
+    fontSize: 36
+  },
+  feedbackInput: {
+    borderWidth: 1,
+    borderColor: '#3f3f46',
+    borderRadius: 12,
+    padding: 12,
+    fontSize: 14,
+    minHeight: 60,
+    textAlignVertical: 'top',
+    marginBottom: 12
+  },
+  actions: {
+    flexDirection: 'row',
+    justifyContent: 'space-between',
+    alignItems: 'center'
+  },
+  dismissText: {
+    color: '#71717a',
+    fontSize: 14
+  },
+  submitButton: {
+    paddingHorizontal: 20,
+    paddingVertical: 10,
+    borderRadius: 10
+  },
+  submitText: {
+    fontSize: 14,
+    fontWeight: '600'
+  }
+});
+//# sourceMappingURL=CSATSurvey.js.map

package/lib/module/support/CSATSurvey.js.map

@@ -0,0 +1 @@
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package/lib/module/support/EscalationSocket.js

@@ -0,0 +1,92 @@
+"use strict";
+
+/**
+ * EscalationSocket — manages a WebSocket connection to the MobileAI platform
+ * for receiving real-time replies from human support agents.
+ *
+ * Lifecycle:
+ * 1. SDK calls escalate_to_human → POST /api/v1/escalations → gets { ticketId, wsUrl }
+ * 2. EscalationSocket.connect(wsUrl) opens a WS connection
+ * 3. Platform pushes { type: 'reply', ticketId, reply } when agent responds
+ * 4. onReply callback fires → shown in chat UI as "👤 Human Agent: <reply>"
+ * 5. disconnect() on chat close / unmount
+ *
+ * Handles:
+ * - Server heartbeat pings (type: 'ping') — acknowledged silently
+ * - Auto-reconnect on unexpected close (max 3 attempts, exponential backoff)
+ */
+
+export class EscalationSocket {
+  ws = null;
+  wsUrl = null;
+  reconnectAttempts = 0;
+  reconnectTimer = null;
+  intentionalClose = false;
+  constructor(options) {
+    this.onReply = options.onReply;
+    this.onError = options.onError;
+    this.maxReconnectAttempts = options.maxReconnectAttempts ?? 3;
+  }
+  connect(wsUrl) {
+    this.wsUrl = wsUrl;
+    this.intentionalClose = false;
+    this.openConnection();
+  }
+  disconnect() {
+    this.intentionalClose = true;
+    if (this.reconnectTimer) {
+      clearTimeout(this.reconnectTimer);
+      this.reconnectTimer = null;
+    }
+    if (this.ws) {
+      this.ws.close();
+      this.ws = null;
+    }
+  }
+  openConnection() {
+    if (!this.wsUrl) return;
+    try {
+      this.ws = new WebSocket(this.wsUrl);
+    } catch (err) {
+      console.error('[EscalationSocket] Failed to open WebSocket:', err);
+      return;
+    }
+    this.ws.onopen = () => {
+      console.log('[EscalationSocket] Connected:', this.wsUrl);
+      this.reconnectAttempts = 0;
+    };
+    this.ws.onmessage = event => {
+      try {
+        const msg = JSON.parse(String(event.data));
+        if (msg.type === 'ping') return; // heartbeat — ignore
+        if (msg.type === 'reply' && msg.reply) {
+          this.onReply(msg.reply);
+        }
+      } catch {
+        // Non-JSON message — ignore
+      }
+    };
+    this.ws.onerror = event => {
+      console.error('[EscalationSocket] Error:', event);
+      this.onError?.(event);
+    };
+    this.ws.onclose = () => {
+      if (this.intentionalClose) return;
+      console.warn('[EscalationSocket] Connection closed unexpectedly');
+      this.scheduleReconnect();
+    };
+  }
+  scheduleReconnect() {
+    if (this.reconnectAttempts >= this.maxReconnectAttempts) {
+      console.warn('[EscalationSocket] Max reconnect attempts reached — giving up');
+      return;
+    }
+    const delay = Math.min(1000 * 2 ** this.reconnectAttempts, 16_000);
+    this.reconnectAttempts++;
+    console.log(`[EscalationSocket] Reconnecting in ${delay}ms (attempt ${this.reconnectAttempts}/${this.maxReconnectAttempts})`);
+    this.reconnectTimer = setTimeout(() => {
+      this.openConnection();
+    }, delay);
+  }
+}
+//# sourceMappingURL=EscalationSocket.js.map

package/lib/module/support/EscalationSocket.js.map

@@ -0,0 +1 @@
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package/lib/module/support/SupportGreeting.js

@@ -0,0 +1,142 @@
+"use strict";
+
+/**
+ * Support Greeting & Quick Replies — shown when chat opens in support mode.
+ *
+ * Renders a welcome message with an avatar and quick reply buttons
+ * that pre-fill the user's first message.
+ */
+
+import { View, Text, TouchableOpacity, Image, StyleSheet, ScrollView } from 'react-native';
+import { jsx as _jsx, jsxs as _jsxs } from "react/jsx-runtime";
+export function SupportGreeting({
+  config,
+  onQuickReply,
+  theme
+}) {
+  const greeting = config.greeting;
+  const quickReplies = config.quickReplies ?? [];
+  if (!greeting) return null;
+  const primary = theme?.primaryColor ?? '#8b5cf6';
+  const textColor = theme?.textColor ?? '#ffffff';
+  const bgColor = theme?.backgroundColor ?? 'rgba(26, 26, 46, 0.95)';
+  return /*#__PURE__*/_jsxs(View, {
+    style: styles.container,
+    children: [/*#__PURE__*/_jsxs(View, {
+      style: styles.header,
+      children: [greeting.avatarUrl ? /*#__PURE__*/_jsx(Image, {
+        source: {
+          uri: greeting.avatarUrl
+        },
+        style: styles.avatar
+      }) : /*#__PURE__*/_jsx(View, {
+        style: [styles.avatarPlaceholder, {
+          backgroundColor: primary
+        }],
+        children: /*#__PURE__*/_jsx(Text, {
+          style: styles.avatarEmoji,
+          children: "\uD83E\uDD16"
+        })
+      }), greeting.agentName && /*#__PURE__*/_jsx(Text, {
+        style: [styles.agentName, {
+          color: textColor
+        }],
+        children: greeting.agentName
+      })]
+    }), /*#__PURE__*/_jsx(View, {
+      style: [styles.messageBubble, {
+        backgroundColor: bgColor
+      }],
+      children: /*#__PURE__*/_jsx(Text, {
+        style: [styles.messageText, {
+          color: textColor
+        }],
+        children: greeting.message
+      })
+    }), quickReplies.length > 0 && /*#__PURE__*/_jsx(ScrollView, {
+      horizontal: true,
+      showsHorizontalScrollIndicator: false,
+      contentContainerStyle: styles.quickRepliesContainer,
+      children: quickReplies.map((reply, index) => /*#__PURE__*/_jsxs(TouchableOpacity, {
+        style: [styles.quickReplyButton, {
+          borderColor: primary
+        }],
+        onPress: () => onQuickReply(reply.message ?? reply.label),
+        activeOpacity: 0.7,
+        children: [reply.icon && /*#__PURE__*/_jsx(Text, {
+          style: styles.quickReplyIcon,
+          children: reply.icon
+        }), /*#__PURE__*/_jsx(Text, {
+          style: [styles.quickReplyText, {
+            color: primary
+          }],
+          children: reply.label
+        })]
+      }, `qr-${index}`))
+    })]
+  });
+}
+const styles = StyleSheet.create({
+  container: {
+    paddingHorizontal: 16,
+    paddingVertical: 12
+  },
+  header: {
+    flexDirection: 'row',
+    alignItems: 'center',
+    gap: 10,
+    marginBottom: 12
+  },
+  avatar: {
+    width: 36,
+    height: 36,
+    borderRadius: 18
+  },
+  avatarPlaceholder: {
+    width: 36,
+    height: 36,
+    borderRadius: 18,
+    alignItems: 'center',
+    justifyContent: 'center'
+  },
+  avatarEmoji: {
+    fontSize: 18
+  },
+  agentName: {
+    fontSize: 14,
+    fontWeight: '600'
+  },
+  messageBubble: {
+    borderRadius: 16,
+    borderTopLeftRadius: 4,
+    paddingHorizontal: 14,
+    paddingVertical: 10,
+    marginBottom: 12,
+    maxWidth: '85%'
+  },
+  messageText: {
+    fontSize: 14,
+    lineHeight: 20
+  },
+  quickRepliesContainer: {
+    gap: 8,
+    paddingVertical: 4
+  },
+  quickReplyButton: {
+    flexDirection: 'row',
+    alignItems: 'center',
+    gap: 6,
+    paddingHorizontal: 14,
+    paddingVertical: 8,
+    borderRadius: 20,
+    borderWidth: 1
+  },
+  quickReplyIcon: {
+    fontSize: 14
+  },
+  quickReplyText: {
+    fontSize: 13,
+    fontWeight: '500'
+  }
+});
+//# sourceMappingURL=SupportGreeting.js.map

package/lib/module/support/SupportGreeting.js.map

@@ -0,0 +1 @@
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package/lib/module/support/escalateTool.js

@@ -0,0 +1,120 @@
+"use strict";
+
+/**
+ * Escalate tool — hands off the conversation to a human agent.
+ *
+ * Providers:
+ * - 'mobileai' (default when analyticsKey present):
+ *   POSTs to MobileAI /api/v1/escalations → gets ticketId + wsUrl
+ *   Opens WebSocket via EscalationSocket → agent reply pushed in real time
+ * - 'custom': fires the consumer's onEscalate callback (backward compatible)
+ */
+
+import { EscalationSocket } from "./EscalationSocket.js";
+const MOBILEAI_HOST = 'https://api.mobileai.dev';
+
+/** @deprecated Use createEscalateTool({ config, analyticsKey, getContext, getHistory }) */
+
+export function createEscalateTool(depsOrConfig, legacyGetContext) {
+  // Normalise both call signatures
+  let deps;
+  if (legacyGetContext) {
+    deps = {
+      config: depsOrConfig,
+      getContext: legacyGetContext,
+      getHistory: () => []
+    };
+  } else {
+    deps = depsOrConfig;
+  }
+  const {
+    config,
+    analyticsKey,
+    getContext,
+    getHistory,
+    onHumanReply
+  } = deps;
+
+  // Determine effective provider
+  const provider = config.provider ?? (analyticsKey ? 'mobileai' : 'custom');
+
+  // Socket instance kept here — one per tool instance
+  let socket = null;
+  return {
+    name: 'escalate_to_human',
+    description: 'Hand off the conversation to a human support agent. ' + 'Use this when: (1) the user explicitly asks for a human, ' + '(2) you cannot resolve the issue after multiple attempts, or ' + '(3) the topic requires human judgment (billing disputes, account issues).',
+    parameters: {
+      reason: {
+        type: 'string',
+        description: 'Brief summary of why escalation is needed and what has been tried',
+        required: true
+      }
+    },
+    execute: async args => {
+      const reason = String(args.reason ?? 'User requested human support');
+      const context = getContext();
+      if (provider === 'mobileai') {
+        if (!analyticsKey) {
+          console.warn('[Escalation] provider=mobileai but no analyticsKey — falling back to custom');
+        } else {
+          try {
+            const history = getHistory().slice(-20); // last 20 messages for context
+            const res = await fetch(`${MOBILEAI_HOST}/api/v1/escalations`, {
+              method: 'POST',
+              headers: {
+                'Content-Type': 'application/json'
+              },
+              body: JSON.stringify({
+                analyticsKey,
+                reason,
+                screen: context.currentScreen,
+                history,
+                stepsBeforeEscalation: context.stepsBeforeEscalation
+              })
+            });
+            if (res.ok) {
+              const {
+                ticketId,
+                wsUrl
+              } = await res.json();
+              console.log(`[Escalation] Ticket created: ${ticketId}`);
+
+              // Connect WebSocket for real-time reply
+              socket?.disconnect();
+              socket = new EscalationSocket({
+                onReply: reply => {
+                  console.log(`[Escalation] Human reply received for ticket ${ticketId}`);
+                  onHumanReply?.(reply);
+                  socket?.disconnect();
+                  socket = null;
+                },
+                onError: err => {
+                  console.error('[Escalation] WebSocket error:', err);
+                }
+              });
+              socket.connect(wsUrl);
+            } else {
+              console.error('[Escalation] Failed to create ticket:', res.status);
+            }
+          } catch (err) {
+            console.error('[Escalation] Network error:', err.message);
+          }
+          const message = config.escalationMessage ?? 'Connecting you to a human agent...';
+          return `ESCALATED: ${message}`;
+        }
+      }
+
+      // 'custom' provider — fire callback
+      const escalationContext = {
+        conversationSummary: reason,
+        currentScreen: context.currentScreen,
+        originalQuery: context.originalQuery,
+        stepsBeforeEscalation: context.stepsBeforeEscalation
+      };
+      config.onEscalate?.(escalationContext);
+      const message = config.escalationMessage ?? 'Connecting you to a human agent...';
+      return `ESCALATED: ${message}`;
+    }
+  };
+}
+//# sourceMappingURL=escalateTool.js.map

package/lib/module/support/escalateTool.js.map

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