@miraiva_test/miravia-order-report 0.1.13

package/dist/scripts/i18n.py

@@ -0,0 +1,1162 @@
+#!/usr/bin/env python3
+# -*- coding: utf-8 -*-
+"""Internationalization (i18n) module for v4 dashboard.
+
+Supports: en, es, it, zh
+Usage:
+    from i18n import get_translations, SUPPORTED_LANGS
+    t = get_translations("es")
+"""
+from __future__ import annotations
+from typing import Dict
+
+SUPPORTED_LANGS = ["en", "es", "it", "zh"]
+DEFAULT_LANG = "en"
+
+TRANSLATIONS: Dict[str, Dict[str, str]] = {
+    # ============================================================
+    # ENGLISH
+    # ============================================================
+    "en": {
+        # -- page --
+        "lang_code": "en",
+        "page_title": "Miravia Order Analytics Dashboard v4",
+        "title": "Miravia Order Analytics Dashboard",
+        "subtitle": "For Operations Team · Auto-generated from Order API Data · v4.0",
+        "footer": "Miravia Order Analytics Dashboard v4.0 · Based on OpenAPI order data (forward + reverse) · Internal use only",
+        # -- executive summary --
+        "exec_summary": "Executive Summary",
+        "top_alerts": "TOP Concerns",
+        "suggested_actions": "Suggested Actions",
+        # -- tabs --
+        "tab_overview": "Overview",
+        "tab_sales": "Sales",
+        "tab_refund": "Cancellation & Refund",
+        "tab_product": "Product Insights",
+        "tab_buyer": "Buyer & Market",
+        "tab_logistics": "Logistics & Fulfillment",
+        # -- sections: overview --
+        "sec_kpi_dashboard": "Core KPI Dashboard",
+        "sec_kpi_sub": "Overall / Miravia / M2A · Based on selected time range",
+        "sec_channel_compare": "Channel Comparison",
+        "sec_channel_sub": "Miravia vs M2A · Left: absolute metrics · Right: rate metrics (max 50%)",
+        "sec_country_gmv": "Country Distribution (GMV)",
+        "sec_country_sub": "Based on shipTo field",
+        "sec_risk_alerts": "Risk Alerts",
+        "sec_risk_sub": "Anomaly detection based on selected time range",
+        # -- sections: sales --
+        "sec_trend": "Core Metrics Trend",
+        "sec_trend_sub": "Daily · Switch metrics to view different trends",
+        "sec_net_rev": "Net Revenue Analysis",
+        "sec_net_rev_sub": "GMV - Refund Amount = Net Revenue",
+        "sec_aov": "AOV Segments",
+        "sec_aov_sub": "Distribution by order amount range",
+        "sec_pay": "Payment Method Distribution",
+        "sec_pay_sub": "Based on PaymentMethod field",
+        "sec_voucher": "Seller Discount Analysis",
+        "sec_voucher_sub": "Based on VoucherSeller · Dual Y-axis: usage rate (left) / amount (right)",
+        "sec_shipping": "Shipping Analysis",
+        "sec_shipping_sub": "ShippingFee / shippingFeeOriginal / shippingFeeDiscountSeller",
+        # -- sections: refund --
+        "sec_status": "Order Status Distribution",
+        "sec_status_sub": "Based on main order Status field",
+        "sec_cancel_init": "Cancel Initiator Analysis",
+        "sec_cancel_init_sub": "Based on CancelReturnInitiator field",
+        "sec_cancel_agree": "Seller Cancel Approval Rate",
+        "sec_cancel_agree_sub": "Based on reverseStatus inference",
+        "sec_cancel_reason": "Cancel Reason Distribution",
+        "sec_cancel_reason_sub": "Based on Reason field",
+        "sec_ref_type": "Refund Type Distribution",
+        "sec_ref_type_sub": "requestType: CANCEL / RETURN / ONLY_REFUND",
+        "sec_duty": "Refund Duty Party Distribution",
+        "sec_duty_sub": "dutyParty: SELLER / PLATFORM / LOGISTIC / pending",
+        "sec_ref_reason": "Refund Root Cause Analysis",
+        "sec_ref_reason_click": "Click row for details",
+        "sec_ref_reason_sub": "reasonText × dutyParty × refundAmount",
+        "sec_fast_ref": "Fast Refund Analysis",
+        "sec_fast_ref_sub": "isFastRefund / isInstantRefund",
+        "sec_ref_sku": "Top 10 Refund SKUs",
+        "sec_ref_sku_sub": "Sorted by refund amount · By platform",
+        # -- sections: product --
+        "sec_top_sku": "Top SKU TOP 10",
+        "sec_top_sku_sub": "Sorted by quantity sum · By platform",
+        "sec_matrix": "SKU Health Matrix",
+        "sec_matrix_sub": "Sales × Refund Rate quadrant · Bubble size = GMV",
+        "sec_cat": "Category Structure",
+        "sec_cat_sub": "Keyword clustering based on Name field",
+        "sec_discount": "Discount Depth",
+        "sec_discount_sub": "Original vs Paid (Price vs paidPrice)",
+        "sec_fbm": "FBM vs Non-FBM",
+        "sec_fbm_sub": "Based on isFBL field",
+        "sec_digital": "Physical vs Digital",
+        "sec_digital_sub": "Based on IsDigital field",
+        # -- sections: buyer --
+        "sec_buyer_overview": "Buyer Overview",
+        "sec_buyer_sub": "Deduplicated by buyerId · Overall / Miravia / M2A",
+        "sec_country_platform": "Country Distribution (By Platform)",
+        "sec_country_platform_sub": "shipTo field",
+        "sec_city_top10": "City TOP 10",
+        "sec_city_sub": "Based on AddressShipping.City",
+        "sec_country_mini": "Country Mini Reports",
+        "sec_country_mini_sub": "Core metrics per country",
+        "sec_pay_country": "Payment × Country",
+        "sec_pay_country_sub": "PaymentMethod × shipTo",
+        "sec_ab_buyer": "High-Refund Buyer Detection",
+        "sec_ab_buyer_sub": "buyerId dimension · Refund rate > 20% and orders >= 3",
+        # -- sections: logistics --
+        "sec_carrier": "Carrier Distribution",
+        "sec_carrier_sub": "Based on ShipmentProvider field",
+        "sec_fbm2": "FBM vs Non-FBM (By Platform)",
+        "sec_fbm2_sub": "isFBL field",
+        "sec_ship_type": "Shipping Type Distribution",
+        "sec_ship_type_sub": "ShippingType field",
+        # -- table headers --
+        "th_metric": "Metric",
+        "th_overall": "Overall",
+        "th_alert_item": "Alert",
+        "th_severity": "Severity",
+        "th_trigger": "Trigger",
+        "ai_generated_badge": "\u2728 AI Generated",
+        "th_dimension": "Dimension",
+        "th_total_shipping": "Total Shipping",
+        "th_avg_shipping": "Avg Shipping",
+        "th_seller_disc": "Seller Discount",
+        "th_disc_ratio": "Discount Ratio",
+        "th_free_ratio": "Free Shipping %",
+        "th_refund_reason": "Refund Reason",
+        "th_ratio": "Ratio",
+        "th_amount": "Amount",
+        "th_duty_party": "Duty Party",
+        "th_features": "Features",
+        "th_sku": "SKU",
+        "th_product_name": "Product Name",
+        "th_miravia_refund": "Miravia Refund",
+        "th_m2a_refund": "M2A Refund",
+        "th_total_refund": "Total Refund",
+        "th_refund_rate": "Refund Rate",
+        "th_miravia_sales": "Miravia Sales",
+        "th_m2a_sales": "M2A Sales",
+        "th_total_sales": "Total Sales",
+        "th_country": "Country",
+        "th_miravia_orders": "Miravia Orders",
+        "th_m2a_orders": "M2A Orders",
+        "th_total_orders": "Total Orders",
+        "th_total_gmv": "Total GMV",
+        "th_buyer_id": "Buyer ID",
+        "th_order_count": "Orders",
+        "th_refund_count": "Refunds",
+        "th_risk_level": "Risk Level",
+        "th_carrier": "Carrier",
+        "th_share": "Share",
+        "th_cancel_rate": "Cancel Rate",
+        # -- quadrant labels --
+        "q1_label": "Cash Cow — High Sales / Low Refund",
+        "q2_label": "Problem Star — High Sales / High Refund",
+        "q3_label": "Long Tail — Low Sales / Low Refund",
+        "q4_label": "Phase-out Candidate — Low Sales / High Refund",
+        # -- JS dynamic text --
+        "no_data": "No data available",
+        "no_alerts": "No alerts",
+        "no_refund_data": "No refund data",
+        "no_refund_sku": "No refund products in selected date range",
+        "no_abnormal_buyer": "No abnormal buyers",
+        "time_range": "Time Range",
+        "preset_1w": "1 Week",
+        "preset_1m": "1 Month",
+        "preset_3m": "3 Months",
+        "preset_6m": "6 Months",
+        "preset_1y": "1 Year",
+        "preset_all": "All",
+        "pf_all": "Overall",
+        "pf_miravia": "Miravia",
+        "pf_m2a": "M2A",
+        "days_suffix": "days",
+        "kpi_orders": "Total Orders",
+        "kpi_gmv": "Total GMV",
+        "kpi_aov": "AOV",
+        "kpi_cancel_rate": "Cancel Rate",
+        "kpi_refund_rate": "Refund Rate",
+        "kpi_net_rev": "Net Revenue",
+        # -- overview table row labels --
+        "ov_orders": "Orders",
+        "ov_gmv": "GMV",
+        "ov_aov": "AOV",
+        "ov_cancel_rate": "Cancel Rate",
+        "ov_refund_rate": "Refund Rate",
+        "ov_net_rev": "Net Revenue",
+        "ov_buyers": "Buyers",
+        "ov_repurchase": "Repurchase Rate",
+        # -- severity --
+        "sev_high": "High",
+        "sev_medium": "Medium",
+        "sev_low": "Low",
+        # -- risk tags --
+        "risk_high": "High Risk",
+        "risk_mid": "Medium Risk",
+        "risk_low": "Low Risk",
+        # -- chart labels --
+        "chart_gmv": "GMV",
+        "chart_aov": "AOV",
+        "chart_net_rev": "Net Revenue",
+        "chart_cancel_rate": "Cancel Rate",
+        "chart_refund_rate": "Refund Rate",
+        "chart_orders": "Orders",
+        "chart_scale": "Scale Metrics",
+        "chart_rate": "Rate Metrics",
+        "chart_trendline": "Trendline",
+        "chart_usage_rate": "Seller Discount Usage (%)",
+        "chart_avg_disc": "Avg Discount Amount",
+        "chart_usage_axis": "Usage Rate (%)",
+        "chart_qty": "Quantity",
+        "chart_refund_rate_pct": "Refund Rate (%)",
+        "chart_share_pct": "Share (%)",
+        # -- cancel agree --
+        "seller_agree": "Seller Approved",
+        "seller_reject": "Seller Rejected",
+        # -- FBM / Digital labels --
+        "fbm_label": "FBM (Platform Warehouse)",
+        "non_fbm_label": "Non-FBM",
+        "physical_goods": "Physical Goods",
+        "digital_goods": "Digital Goods",
+        # -- buyer KPIs --
+        "buyer_total": "Total Buyers",
+        "buyer_repurchase": "Repurchase Rate",
+        "buyer_top5": "TOP5 Concentration",
+        # -- country mini --
+        "mini_orders": "Orders",
+        "mini_gmv": "GMV",
+        "mini_refund_rate": "Refund Rate",
+        # -- insight templates (use {0}, {1}, ... placeholders) --
+        "insight_top_market": "{0} is the largest market, GMV share {1}%.",
+        "insight_compare": "Orders: Miravia {0} vs M2A {1}. Cancel rate: Miravia {2} vs M2A {3}. Refund rate: Miravia {4} vs M2A {5}.",
+        "insight_trend_avg": "{0} average {1}. Trend {2}. Peak {3}, trough {4}.",
+        "insight_trend_up": "upward",
+        "insight_trend_down": "downward",
+        "insight_net_rev_rate": "Net revenue ratio is {0}%.",
+        "insight_aov_main": "{0} price range is the primary segment ({1}%).",
+        "insight_pay_main": "{0} accounts for {1}% as the main payment method.",
+        "insight_voucher": "Seller discount usage rate {0}%, average discount {1} {2}.",
+        "insight_shipping": "Seller shipping discount accounts for {0}% of total shipping, free shipping orders {1}%.",
+        "insight_status_main": "{0} accounts for {1}% as the main status.",
+        "insight_cancel_init_main": "{0} accounts for {1}% as the main cancel initiator.",
+        "insight_cancel_agree": "Seller cancel approval rate is {0}%.",
+        "insight_cancel_reason_main": "\"{0}\" is the main cancel reason ({1}%).",
+        "insight_ref_type_main": "{0} accounts for {1}% as the main refund type.",
+        "insight_duty_main": "{0} accounts for {1}% as the main refund duty party.",
+        "insight_ref_reason_top": "\"{0}\" has the highest share ({1}%).",
+        "insight_ref_reason_click": "Click row for details.",
+        "insight_fast_ref": "Fast refund accounts for {0}%.",
+        "insight_ref_sku_top": "{0} ({1}) has the highest refund rate {2}, needs attention.",
+        "insight_top_sku": "{0} ({1}) ranks first with {2} units sold.",
+        "insight_matrix": "Cash cow quadrant: {0} SKUs, phase-out candidates: {1} SKUs.",
+        "insight_cat_top": "{0} category has the highest GMV ({1}), refund rate {2}.",
+        "insight_discount_top": "{0} discount range has the highest share ({1}%).",
+        "insight_fbm": "FBM orders account for {0}%.",
+        "insight_digital": "Digital goods account for {0}%, business is mainly physical goods.",
+        "insight_country_dominant": "{0} market dominates.",
+        "insight_city_top": "{0} leads with {1} orders.",
+        "insight_pay_country": "Payment method distribution comparison across countries.",
+        "insight_ab_buyer": "Identified {0} high-refund-rate buyers.",
+        "insight_carrier_top": "{0} is the largest carrier ({1}%).",
+        "insight_ship_type_main": "{0} accounts for {1}% as the main shipping type.",
+        # -- ES body template --
+        "es_body": "In the selected period, total orders <b>{0}</b>, GMV <b>{1}</b>, net revenue <b>{2}</b>.{3}Refund rate <b>{4}</b>, cancel rate <b>{5}</b>.",
+        "es_miravia_pct": " Miravia contributes <b>{0}%</b> of orders.",
+        # -- fallback (rule-engine) Executive Summary --
+        "fallback_high_refund": "Above threshold, needs attention",
+        "fallback_medium_refund": "Moderate level, monitor trend",
+        "fallback_low_refund": "Healthy level",
+        "fallback_high_cancel": "Above threshold",
+        "fallback_medium_cancel": "Moderate level",
+        "fallback_low_cancel": "Healthy level",
+        "fallback_top_refund_reason": "Top Refund Reason",
+        "fallback_action_refund": "Investigate top refund reasons and optimize product/logistics quality",
+        "fallback_action_cancel": "Review cancellation patterns \u2014 check pricing competitiveness and stock availability",
+        "fallback_action_monitor": "Continue monitoring weekly trends for GMV, refund rate, and cancel rate",
+        "fallback_summary_tpl": "Period overview: {0} orders, GMV {1}, AOV {2}, refund rate {3}, cancel rate {4}, net revenue {5}.",
+        # -- modal --
+        "modal_ratio": "Ratio",
+        "modal_refund_amount": "Refund Amount",
+        "modal_duty_party": "Duty Party",
+        "modal_dimension": "Dimension",
+        "modal_detail": "Detail",
+        "modal_related_sku": "Related SKUs",
+        "modal_related_carrier": "Related Carriers",
+        "modal_trend": "Trend",
+        "modal_suggestion": "Suggestion",
+        # -- Python-side: categories --
+        "cat_home": "Home & Living",
+        "cat_digital": "Electronics",
+        "cat_kitchen": "Kitchen",
+        "cat_sports": "Sports & Outdoor",
+        "cat_beauty": "Beauty & Personal Care",
+        "cat_fashion": "Fashion & Accessories",
+        "cat_baby": "Baby & Toys",
+        "cat_auto": "Automotive",
+        "cat_other": "Other",
+
+        # -- Python-side: refund reason detail --
+        "ref_detail_trend": "Statistics within data period",
+        "ref_detail_rec": "For '{0}' type refunds, recommend reviewing related SKUs and carriers, optimize after-sales process.",
+        "ref_unspecified": "Not specified",
+        # -- smart recommendation templates per refund category --
+        "rec_system_error": "System/platform error (share {pct}, total {amt}). This is typically caused by platform-side issues. Monitor frequency and file tickets with Miravia support if persistent. No immediate seller action required.",
+        "rec_out_of_stock": "Out of stock issue (share {pct}, total {amt}). SKU {sku} triggered stock-out cancellation. Improve inventory forecasting, set low-stock alerts, and consider temporary listing deactivation when stock runs low.",
+        "rec_preparation_delay": "Order preparation delay (share {pct}, total {amt}). Orders are being cancelled due to slow processing. Optimize warehouse picking/packing workflow, ensure adequate staffing during peak hours. Target: ship within 24h of order placement.",
+        "rec_seller_unresponsive": "Seller communication gap (share {pct}, total {amt}). Buyers escalated due to lack of response. Set up auto-reply for common inquiries, ensure customer service responds within 24h.",
+        "rec_shipping_delay": "Delivery speed issue (share {pct}, total {amt}). Carrier '{carrier}' should be evaluated for SLA compliance. Consider switching to faster logistics for SKU {sku}, or setting clearer delivery time expectations in listings.",
+        "rec_wrong_item": "Wrong item sent (share {pct}, total {amt}). Review warehouse picking process for SKU {sku}. Verify product-SKU mapping accuracy and add barcode validation in packing workflow.",
+        "rec_quantity_mismatch": "Quantity discrepancy (share {pct}, total {amt}). Audit packing checklist for SKU {sku}. Implement double-check or photo evidence at packing station. Review multi-item order fulfillment process.",
+        "rec_quality_issue": "Product quality/damage complaint (share {pct}, total {amt}). Inspect packaging protection for SKU {sku} via carrier '{carrier}'. Consider adding bubble wrap or rigid boxes. Review supplier quality control.",
+        "rec_description_mismatch": "Listing description mismatch (share {pct}, total {amt}). Audit product page for SKU {sku}: verify photos, dimensions, materials, and color accuracy. Update misleading descriptions immediately.",
+        "rec_buyer_regret": "Buyer changed mind (share {pct}, total {amt}). This is typically non-actionable, but monitor if concentrated on specific SKUs. Consider improving pre-purchase information or offering exchanges.",
+        "rec_customs_issue": "Customs hold/rejection (share {pct}, total {amt}). Review customs documentation and HS codes for SKU {sku}. Ensure compliance with destination country import regulations. Contact carrier '{carrier}' for customs clearance support.",
+        "rec_logistics_issue": "Logistics failure (share {pct}, total {amt}). Carrier '{carrier}' shows delivery issues. Investigate lost/returned parcels, consider backup carriers or insurance for high-value shipments.",
+        "rec_shipping_method": "Shipping method/address change request (share {pct}, total {amt}). Improve pre-shipment order modification window. Consider allowing address changes before dispatch.",
+        "rec_missing_parts": "Missing parts/accessories (share {pct}, total {amt}). Review BOM (bill of materials) for SKU {sku}. Add accessory checklist to packing SOP. Implement weight verification before sealing.",
+        "rec_refund_agreement": "Agreed refund with buyer (share {pct}, total {amt}). Monitor negotiation patterns. If concentrated on specific SKUs, investigate root cause to prevent recurring agreements.",
+        "rec_unknown": "Refund category '{reason}' (share {pct}, total {amt}). Review associated SKU {sku} and carrier '{carrier}' (duty: {duty}). Analyze order details to identify actionable improvement areas.",
+    },
+
+    # ============================================================
+    # SPANISH
+    # ============================================================
+    "es": {
+        "lang_code": "es",
+        "page_title": "Panel de Análisis de Pedidos Miravia v4",
+        "title": "Panel de Análisis de Pedidos Miravia",
+        "subtitle": "Para el equipo de operaciones · Generado automáticamente desde datos de API · v4.0",
+        "footer": "Panel de Análisis de Pedidos Miravia v4.0 · Basado en datos de pedidos OpenAPI (directos + inversos) · Solo uso interno",
+        "exec_summary": "Resumen Ejecutivo",
+        "top_alerts": "Principales Alertas",
+        "suggested_actions": "Acciones Sugeridas",
+        "tab_overview": "Resumen",
+        "tab_sales": "Ventas",
+        "tab_refund": "Cancelaciones y Reembolsos",
+        "tab_product": "Productos",
+        "tab_buyer": "Compradores y Mercado",
+        "tab_logistics": "Logística y Cumplimiento",
+        "sec_kpi_dashboard": "Panel de KPIs Principales",
+        "sec_kpi_sub": "Global / Miravia / M2A · Basado en el rango temporal seleccionado",
+        "sec_channel_compare": "Comparativa de Canales",
+        "sec_channel_sub": "Miravia vs M2A · Izq: métricas absolutas · Der: métricas de ratio (máx 50%)",
+        "sec_country_gmv": "Distribución por País (GMV)",
+        "sec_country_sub": "Basado en campo shipTo",
+        "sec_risk_alerts": "Alertas de Riesgo",
+        "sec_risk_sub": "Detección de anomalías según rango temporal seleccionado",
+        "sec_trend": "Tendencia de Métricas Principales",
+        "sec_trend_sub": "Diario · Cambia métricas para ver diferentes tendencias",
+        "sec_net_rev": "Análisis de Ingresos Netos",
+        "sec_net_rev_sub": "GMV - Reembolsos = Ingresos Netos",
+        "sec_aov": "Segmentos de Valor Medio de Pedido",
+        "sec_aov_sub": "Distribución por rango de importe de pedido",
+        "sec_pay": "Distribución de Métodos de Pago",
+        "sec_pay_sub": "Basado en campo PaymentMethod",
+        "sec_voucher": "Análisis de Descuentos del Vendedor",
+        "sec_voucher_sub": "Basado en VoucherSeller · Doble eje Y: tasa de uso (izq) / importe (der)",
+        "sec_shipping": "Análisis de Envío",
+        "sec_shipping_sub": "ShippingFee / shippingFeeOriginal / shippingFeeDiscountSeller",
+        "sec_status": "Distribución de Estado de Pedidos",
+        "sec_status_sub": "Basado en campo Status del pedido principal",
+        "sec_cancel_init": "Análisis de Iniciador de Cancelación",
+        "sec_cancel_init_sub": "Basado en campo CancelReturnInitiator",
+        "sec_cancel_agree": "Tasa de Aprobación de Cancelación del Vendedor",
+        "sec_cancel_agree_sub": "Basado en inferencia de reverseStatus",
+        "sec_cancel_reason": "Distribución de Razones de Cancelación",
+        "sec_cancel_reason_sub": "Basado en campo Reason",
+        "sec_ref_type": "Distribución de Tipos de Reembolso",
+        "sec_ref_type_sub": "requestType: CANCEL / RETURN / ONLY_REFUND",
+        "sec_duty": "Distribución de Responsable del Reembolso",
+        "sec_duty_sub": "dutyParty: SELLER / PLATFORM / LOGISTIC / pending",
+        "sec_ref_reason": "Análisis de Causas de Reembolso",
+        "sec_ref_reason_click": "Clic en fila para detalles",
+        "sec_ref_reason_sub": "reasonText × dutyParty × refundAmount",
+        "sec_fast_ref": "Análisis de Reembolso Rápido",
+        "sec_fast_ref_sub": "isFastRefund / isInstantRefund",
+        "sec_ref_sku": "Top 10 SKU con Más Reembolsos",
+        "sec_ref_sku_sub": "Ordenados por importe de reembolso · Por plataforma",
+        "sec_top_sku": "Top SKU TOP 10",
+        "sec_top_sku_sub": "Ordenados por suma de cantidad · Por plataforma",
+        "sec_matrix": "Matriz de Salud de SKU",
+        "sec_matrix_sub": "Ventas × Tasa de reembolso cuadrantes · Tamaño burbuja = GMV",
+        "sec_cat": "Estructura de Categorías",
+        "sec_cat_sub": "Agrupación por palabras clave del campo Name",
+        "sec_discount": "Profundidad de Descuento",
+        "sec_discount_sub": "Original vs Pagado (Price vs paidPrice)",
+        "sec_fbm": "FBM vs No-FBM",
+        "sec_fbm_sub": "Basado en campo isFBL",
+        "sec_digital": "Físico vs Digital",
+        "sec_digital_sub": "Basado en campo IsDigital",
+        "sec_buyer_overview": "Resumen de Compradores",
+        "sec_buyer_sub": "Deduplicado por buyerId · Global / Miravia / M2A",
+        "sec_country_platform": "Distribución por País (Por Plataforma)",
+        "sec_country_platform_sub": "Campo shipTo",
+        "sec_city_top10": "Ciudad TOP 10",
+        "sec_city_sub": "Basado en AddressShipping.City",
+        "sec_country_mini": "Mini Informes por País",
+        "sec_country_mini_sub": "Métricas principales por país",
+        "sec_pay_country": "Pago × País",
+        "sec_pay_country_sub": "PaymentMethod × shipTo",
+        "sec_ab_buyer": "Detección de Compradores con Alto Reembolso",
+        "sec_ab_buyer_sub": "Dimensión buyerId · Tasa de reembolso > 20% y pedidos >= 3",
+        "sec_carrier": "Distribución de Transportistas",
+        "sec_carrier_sub": "Basado en campo ShipmentProvider",
+        "sec_fbm2": "FBM vs No-FBM (Por Plataforma)",
+        "sec_fbm2_sub": "Campo isFBL",
+        "sec_ship_type": "Distribución de Tipos de Envío",
+        "sec_ship_type_sub": "Campo ShippingType",
+        "th_metric": "Métrica",
+        "th_overall": "Global",
+        "th_alert_item": "Alerta",
+        "th_severity": "Severidad",
+        "th_trigger": "Condición",
+        "ai_generated_badge": "\u2728 Generado por IA",
+        "th_dimension": "Dimensión",
+        "th_total_shipping": "Envío Total",
+        "th_avg_shipping": "Envío Medio",
+        "th_seller_disc": "Dto. Vendedor",
+        "th_disc_ratio": "Ratio Dto.",
+        "th_free_ratio": "% Envío Gratis",
+        "th_refund_reason": "Razón de Reembolso",
+        "th_ratio": "Proporción",
+        "th_amount": "Importe",
+        "th_duty_party": "Responsable",
+        "th_features": "Características",
+        "th_sku": "SKU",
+        "th_product_name": "Producto",
+        "th_miravia_refund": "Reembolso Miravia",
+        "th_m2a_refund": "Reembolso M2A",
+        "th_total_refund": "Reembolso Total",
+        "th_refund_rate": "Tasa Reembolso",
+        "th_miravia_sales": "Ventas Miravia",
+        "th_m2a_sales": "Ventas M2A",
+        "th_total_sales": "Ventas Total",
+        "th_country": "País",
+        "th_miravia_orders": "Pedidos Miravia",
+        "th_m2a_orders": "Pedidos M2A",
+        "th_total_orders": "Pedidos Total",
+        "th_total_gmv": "GMV Total",
+        "th_buyer_id": "ID Comprador",
+        "th_order_count": "Pedidos",
+        "th_refund_count": "Reembolsos",
+        "th_risk_level": "Nivel de Riesgo",
+        "th_carrier": "Transportista",
+        "th_share": "Cuota",
+        "th_cancel_rate": "Tasa Cancel.",
+        "q1_label": "Vaca lechera — Altas ventas / Bajo reembolso",
+        "q2_label": "Estrella problemática — Altas ventas / Alto reembolso",
+        "q3_label": "Cola larga — Bajas ventas / Bajo reembolso",
+        "q4_label": "Candidato a retirar — Bajas ventas / Alto reembolso",
+        "no_data": "Sin datos disponibles",
+        "no_alerts": "Sin alertas",
+        "no_refund_data": "Sin datos de reembolso",
+        "no_refund_sku": "Sin productos con reembolso en el rango de fechas seleccionado",
+        "no_abnormal_buyer": "Sin compradores anómalos",
+        "time_range": "Rango Temporal",
+        "preset_1w": "1 Semana",
+        "preset_1m": "1 Mes",
+        "preset_3m": "3 Meses",
+        "preset_6m": "6 Meses",
+        "preset_1y": "1 Año",
+        "preset_all": "Todo",
+        "pf_all": "Global",
+        "pf_miravia": "Miravia",
+        "pf_m2a": "M2A",
+        "days_suffix": "días",
+        "kpi_orders": "Pedidos Totales",
+        "kpi_gmv": "GMV Total",
+        "kpi_aov": "AOV",
+        "kpi_cancel_rate": "Tasa de Cancelación",
+        "kpi_refund_rate": "Tasa de Reembolso",
+        "kpi_net_rev": "Ingresos Netos",
+        "ov_orders": "Pedidos",
+        "ov_gmv": "GMV",
+        "ov_aov": "AOV",
+        "ov_cancel_rate": "Tasa de Cancelación",
+        "ov_refund_rate": "Tasa de Reembolso",
+        "ov_net_rev": "Ingresos Netos",
+        "ov_buyers": "Compradores",
+        "ov_repurchase": "Tasa de Recompra",
+        "sev_high": "Alto",
+        "sev_medium": "Medio",
+        "sev_low": "Bajo",
+        "risk_high": "Alto Riesgo",
+        "risk_mid": "Riesgo Medio",
+        "risk_low": "Bajo Riesgo",
+        "chart_gmv": "GMV",
+        "chart_aov": "AOV",
+        "chart_net_rev": "Ingresos Netos",
+        "chart_cancel_rate": "Tasa Cancel.",
+        "chart_refund_rate": "Tasa Reemb.",
+        "chart_orders": "Pedidos",
+        "chart_scale": "Métricas de Escala",
+        "chart_rate": "Métricas de Ratio",
+        "chart_trendline": "Línea de tendencia",
+        "chart_usage_rate": "Uso de Dto. Vendedor (%)",
+        "chart_avg_disc": "Importe Medio Dto.",
+        "chart_usage_axis": "Tasa de uso (%)",
+        "chart_qty": "Cantidad",
+        "chart_refund_rate_pct": "Tasa Reembolso (%)",
+        "chart_share_pct": "Cuota (%)",
+        "seller_agree": "Vendedor Aprobó",
+        "seller_reject": "Vendedor Rechazó",
+        "fbm_label": "FBM (Almacén Plataforma)",
+        "non_fbm_label": "No-FBM",
+        "physical_goods": "Productos Físicos",
+        "digital_goods": "Productos Digitales",
+        "buyer_total": "Total Compradores",
+        "buyer_repurchase": "Tasa de Recompra",
+        "buyer_top5": "Concentración TOP5",
+        "mini_orders": "Pedidos",
+        "mini_gmv": "GMV",
+        "mini_refund_rate": "Tasa Reemb.",
+        "insight_top_market": "{0} es el mayor mercado, cuota GMV {1}%.",
+        "insight_compare": "Pedidos: Miravia {0} vs M2A {1}. Tasa cancel.: Miravia {2} vs M2A {3}. Tasa reemb.: Miravia {4} vs M2A {5}.",
+        "insight_trend_avg": "{0} promedio {1}. Tendencia {2}. Pico {3}, valle {4}.",
+        "insight_trend_up": "ascendente",
+        "insight_trend_down": "descendente",
+        "insight_net_rev_rate": "Ratio de ingresos netos es {0}%.",
+        "insight_aov_main": "El rango {0} es el segmento principal ({1}%).",
+        "insight_pay_main": "{0} representa {1}% como método de pago principal.",
+        "insight_voucher": "Tasa de uso de descuento vendedor {0}%, descuento medio {1} {2}.",
+        "insight_shipping": "Descuento envío vendedor es {0}% del total, pedidos envío gratis {1}%.",
+        "insight_status_main": "{0} representa {1}% como estado principal.",
+        "insight_cancel_init_main": "{0} representa {1}% como principal iniciador de cancelación.",
+        "insight_cancel_agree": "Tasa de aprobación de cancelación del vendedor es {0}%.",
+        "insight_cancel_reason_main": "\"{0}\" es la razón de cancelación principal ({1}%).",
+        "insight_ref_type_main": "{0} representa {1}% como tipo de reembolso principal.",
+        "insight_duty_main": "{0} representa {1}% como principal responsable de reembolso.",
+        "insight_ref_reason_top": "\"{0}\" tiene la mayor proporción ({1}%).",
+        "insight_ref_reason_click": "Clic en fila para detalles.",
+        "insight_fast_ref": "Reembolso rápido representa {0}%.",
+        "insight_ref_sku_top": "{0} ({1}) tiene la mayor tasa de reembolso {2}, requiere atención.",
+        "insight_top_sku": "{0} ({1}) lidera con {2} unidades vendidas.",
+        "insight_matrix": "Cuadrante vaca lechera: {0} SKUs, candidatos a retirar: {1} SKUs.",
+        "insight_cat_top": "Categoría {0} tiene el mayor GMV ({1}), tasa reembolso {2}.",
+        "insight_discount_top": "Rango de descuento {0} tiene la mayor proporción ({1}%).",
+        "insight_fbm": "Pedidos FBM representan {0}%.",
+        "insight_digital": "Productos digitales representan {0}%, el negocio es principalmente físico.",
+        "insight_country_dominant": "El mercado {0} domina.",
+        "insight_city_top": "{0} lidera con {1} pedidos.",
+        "insight_pay_country": "Comparación de distribución de métodos de pago entre países.",
+        "insight_ab_buyer": "Identificados {0} compradores con alta tasa de reembolso.",
+        "insight_carrier_top": "{0} es el mayor transportista ({1}%).",
+        "insight_ship_type_main": "{0} representa {1}% como tipo de envío principal.",
+        "es_body": "En el período seleccionado, pedidos totales <b>{0}</b>, GMV <b>{1}</b>, ingresos netos <b>{2}</b>.{3}Tasa de reembolso <b>{4}</b>, tasa de cancelación <b>{5}</b>.",
+        "es_miravia_pct": " Miravia contribuye <b>{0}%</b> de los pedidos.",
+        # -- fallback (rule-engine) Executive Summary --
+        "fallback_high_refund": "Supera el umbral, requiere atención",
+        "fallback_medium_refund": "Nivel moderado, monitorear tendencia",
+        "fallback_low_refund": "Nivel saludable",
+        "fallback_high_cancel": "Supera el umbral",
+        "fallback_medium_cancel": "Nivel moderado",
+        "fallback_low_cancel": "Nivel saludable",
+        "fallback_top_refund_reason": "Motivo principal de reembolso",
+        "fallback_action_refund": "Investigar los principales motivos de reembolso y optimizar la calidad del producto/logística",
+        "fallback_action_cancel": "Revisar patrones de cancelación — verificar competitividad de precios y disponibilidad de stock",
+        "fallback_action_monitor": "Continuar monitoreando tendencias semanales de GMV, tasa de reembolso y cancelación",
+        "fallback_summary_tpl": "Resumen del período: {0} pedidos, GMV {1}, AOV {2}, tasa de reembolso {3}, tasa de cancelación {4}, ingresos netos {5}.",
+        "modal_ratio": "Proporción",
+        "modal_refund_amount": "Importe Reembolso",
+        "modal_duty_party": "Responsable",
+        "modal_dimension": "Dimensión",
+        "modal_detail": "Detalle",
+        "modal_related_sku": "SKUs Relacionados",
+        "modal_related_carrier": "Transportistas Relacionados",
+        "modal_trend": "Tendencia",
+        "modal_suggestion": "Sugerencia",
+        "cat_home": "Hogar y Vida",
+        "cat_digital": "Electrónica",
+        "cat_kitchen": "Cocina",
+        "cat_sports": "Deportes y Exterior",
+        "cat_beauty": "Belleza y Cuidado Personal",
+        "cat_fashion": "Moda y Accesorios",
+        "cat_baby": "Bebé y Juguetes",
+        "cat_auto": "Automoción",
+        "cat_other": "Otros",
+
+        "ref_detail_trend": "Estadísticas del período de datos",
+        "ref_detail_rec": "Para reembolsos tipo '{0}', se recomienda revisar SKUs y transportistas relacionados, optimizar proceso posventa.",
+        "ref_unspecified": "No especificado",
+        "rec_system_error": "Error de sistema/plataforma (proporción {pct}, total {amt}). Causado típicamente por problemas de la plataforma. Monitorear frecuencia y abrir tickets con soporte de Miravia si persiste. No requiere acción inmediata del vendedor.",
+        "rec_out_of_stock": "Problema de falta de stock (proporción {pct}, total {amt}). SKU {sku} disparó cancelación por agotamiento. Mejorar previsión de inventario, configurar alertas de bajo stock y considerar desactivar listados cuando el stock sea bajo.",
+        "rec_preparation_delay": "Retraso en preparación del pedido (proporción {pct}, total {amt}). Los pedidos se cancelan por procesamiento lento. Optimizar flujo de picking/empaque, asegurar personal adecuado en horas pico. Objetivo: enviar en 24h.",
+        "rec_seller_unresponsive": "Falta de comunicación del vendedor (proporción {pct}, total {amt}). Los compradores escalaron por falta de respuesta. Configurar auto-respuesta para consultas comunes, asegurar respuesta en 24h.",
+        "rec_shipping_delay": "Problema de velocidad de entrega (proporción {pct}, total {amt}). Evaluar el cumplimiento de SLA del transportista '{carrier}'. Considerar cambiar a logística más rápida para SKU {sku}, o establecer expectativas de entrega más claras en los listados.",
+        "rec_wrong_item": "Artículo incorrecto enviado (proporción {pct}, total {amt}). Revisar el proceso de picking en almacén para SKU {sku}. Verificar la precisión del mapeo producto-SKU y añadir validación por código de barras.",
+        "rec_quantity_mismatch": "Discrepancia de cantidad (proporción {pct}, total {amt}). Auditar la lista de verificación de empaque para SKU {sku}. Implementar doble verificación o evidencia fotográfica en la estación de empaque.",
+        "rec_quality_issue": "Queja de calidad/daño (proporción {pct}, total {amt}). Inspeccionar la protección del embalaje para SKU {sku} vía transportista '{carrier}'. Considerar añadir plástico de burbujas o cajas rígidas.",
+        "rec_description_mismatch": "Discrepancia en descripción (proporción {pct}, total {amt}). Auditar la página del producto para SKU {sku}: verificar fotos, dimensiones, materiales y precisión de colores. Actualizar descripciones engañosas.",
+        "rec_buyer_regret": "Comprador cambió de opinión (proporción {pct}, total {amt}). Generalmente no accionable, pero monitorear si se concentra en SKUs específicos. Considerar mejorar la información pre-compra.",
+        "rec_customs_issue": "Retención/rechazo en aduanas (proporción {pct}, total {amt}). Revisar documentación aduanera y códigos HS para SKU {sku}. Asegurar cumplimiento con regulaciones de importación del país destino.",
+        "rec_logistics_issue": "Fallo logístico (proporción {pct}, total {amt}). Transportista '{carrier}' muestra problemas de entrega. Investigar paquetes perdidos/devueltos, considerar transportistas alternativos.",
+        "rec_shipping_method": "Solicitud de cambio de envío/dirección (proporción {pct}, total {amt}). Mejorar la ventana de modificación de pedido pre-envío. Considerar permitir cambios de dirección antes del despacho.",
+        "rec_missing_parts": "Piezas/accesorios faltantes (proporción {pct}, total {amt}). Revisar BOM para SKU {sku}. Añadir lista de verificación de accesorios al SOP de empaque.",
+        "rec_refund_agreement": "Reembolso acordado con comprador (proporción {pct}, total {amt}). Monitorear patrones de negociación. Si se concentra en SKUs específicos, investigar causa raíz.",
+        "rec_unknown": "Categoría de reembolso '{reason}' (proporción {pct}, total {amt}). Revisar SKU {sku} y transportista '{carrier}' (responsable: {duty}). Analizar detalles del pedido para identificar mejoras.",
+    },
+
+    # ============================================================
+    # ITALIAN
+    # ============================================================
+    "it": {
+        "lang_code": "it",
+        "page_title": "Dashboard Analisi Ordini Miravia v4",
+        "title": "Dashboard Analisi Ordini Miravia",
+        "subtitle": "Per il team operativo · Generato automaticamente dai dati API · v4.0",
+        "footer": "Dashboard Analisi Ordini Miravia v4.0 · Basato su dati ordini OpenAPI (diretti + inversi) · Solo uso interno",
+        "exec_summary": "Riepilogo Esecutivo",
+        "top_alerts": "Principali Criticità",
+        "suggested_actions": "Azioni Suggerite",
+        "tab_overview": "Panoramica",
+        "tab_sales": "Vendite",
+        "tab_refund": "Cancellazioni e Rimborsi",
+        "tab_product": "Prodotti",
+        "tab_buyer": "Acquirenti e Mercato",
+        "tab_logistics": "Logistica e Consegna",
+        "sec_kpi_dashboard": "Dashboard KPI Principali",
+        "sec_kpi_sub": "Globale / Miravia / M2A · Basato sull'intervallo temporale selezionato",
+        "sec_channel_compare": "Confronto Canali",
+        "sec_channel_sub": "Miravia vs M2A · Sin: metriche assolute · Des: metriche di tasso (max 50%)",
+        "sec_country_gmv": "Distribuzione per Paese (GMV)",
+        "sec_country_sub": "Basato sul campo shipTo",
+        "sec_risk_alerts": "Avvisi di Rischio",
+        "sec_risk_sub": "Rilevamento anomalie basato sull'intervallo temporale selezionato",
+        "sec_trend": "Tendenza Metriche Principali",
+        "sec_trend_sub": "Giornaliero · Cambia metrica per visualizzare diverse tendenze",
+        "sec_net_rev": "Analisi Ricavi Netti",
+        "sec_net_rev_sub": "GMV - Importo Rimborsi = Ricavi Netti",
+        "sec_aov": "Segmenti Valore Medio Ordine",
+        "sec_aov_sub": "Distribuzione per fascia di importo ordine",
+        "sec_pay": "Distribuzione Metodi di Pagamento",
+        "sec_pay_sub": "Basato sul campo PaymentMethod",
+        "sec_voucher": "Analisi Sconti Venditore",
+        "sec_voucher_sub": "Basato su VoucherSeller · Doppio asse Y: tasso utilizzo (sin) / importo (des)",
+        "sec_shipping": "Analisi Spedizione",
+        "sec_shipping_sub": "ShippingFee / shippingFeeOriginal / shippingFeeDiscountSeller",
+        "sec_status": "Distribuzione Stato Ordini",
+        "sec_status_sub": "Basato sul campo Status dell'ordine principale",
+        "sec_cancel_init": "Analisi Iniziatore Cancellazione",
+        "sec_cancel_init_sub": "Basato sul campo CancelReturnInitiator",
+        "sec_cancel_agree": "Tasso Approvazione Cancellazione Venditore",
+        "sec_cancel_agree_sub": "Basato su inferenza reverseStatus",
+        "sec_cancel_reason": "Distribuzione Motivi Cancellazione",
+        "sec_cancel_reason_sub": "Basato sul campo Reason",
+        "sec_ref_type": "Distribuzione Tipi di Rimborso",
+        "sec_ref_type_sub": "requestType: CANCEL / RETURN / ONLY_REFUND",
+        "sec_duty": "Distribuzione Responsabile Rimborso",
+        "sec_duty_sub": "dutyParty: SELLER / PLATFORM / LOGISTIC / pending",
+        "sec_ref_reason": "Analisi Cause Rimborso",
+        "sec_ref_reason_click": "Clicca riga per dettagli",
+        "sec_ref_reason_sub": "reasonText × dutyParty × refundAmount",
+        "sec_fast_ref": "Analisi Rimborso Rapido",
+        "sec_fast_ref_sub": "isFastRefund / isInstantRefund",
+        "sec_ref_sku": "Top 10 SKU per Rimborsi",
+        "sec_ref_sku_sub": "Ordinati per importo rimborso · Per piattaforma",
+        "sec_top_sku": "Top SKU TOP 10",
+        "sec_top_sku_sub": "Ordinati per somma quantità · Per piattaforma",
+        "sec_matrix": "Matrice Salute SKU",
+        "sec_matrix_sub": "Vendite × Tasso rimborso quadranti · Dimensione bolla = GMV",
+        "sec_cat": "Struttura Categorie",
+        "sec_cat_sub": "Raggruppamento per parole chiave del campo Name",
+        "sec_discount": "Profondità Sconto",
+        "sec_discount_sub": "Originale vs Pagato (Price vs paidPrice)",
+        "sec_fbm": "FBM vs Non-FBM",
+        "sec_fbm_sub": "Basato sul campo isFBL",
+        "sec_digital": "Fisico vs Digitale",
+        "sec_digital_sub": "Basato sul campo IsDigital",
+        "sec_buyer_overview": "Panoramica Acquirenti",
+        "sec_buyer_sub": "Deduplicato per buyerId · Globale / Miravia / M2A",
+        "sec_country_platform": "Distribuzione per Paese (Per Piattaforma)",
+        "sec_country_platform_sub": "Campo shipTo",
+        "sec_city_top10": "Città TOP 10",
+        "sec_city_sub": "Basato su AddressShipping.City",
+        "sec_country_mini": "Mini Report per Paese",
+        "sec_country_mini_sub": "Metriche principali per paese",
+        "sec_pay_country": "Pagamento × Paese",
+        "sec_pay_country_sub": "PaymentMethod × shipTo",
+        "sec_ab_buyer": "Rilevamento Acquirenti Alto Rimborso",
+        "sec_ab_buyer_sub": "Dimensione buyerId · Tasso rimborso > 20% e ordini >= 3",
+        "sec_carrier": "Distribuzione Corrieri",
+        "sec_carrier_sub": "Basato sul campo ShipmentProvider",
+        "sec_fbm2": "FBM vs Non-FBM (Per Piattaforma)",
+        "sec_fbm2_sub": "Campo isFBL",
+        "sec_ship_type": "Distribuzione Tipi Spedizione",
+        "sec_ship_type_sub": "Campo ShippingType",
+        "th_metric": "Metrica",
+        "th_overall": "Globale",
+        "th_alert_item": "Avviso",
+        "th_severity": "Gravità",
+        "th_trigger": "Condizione",
+        "ai_generated_badge": "\u2728 Generato da IA",
+        "th_dimension": "Dimensione",
+        "th_total_shipping": "Spedizione Totale",
+        "th_avg_shipping": "Spedizione Media",
+        "th_seller_disc": "Sconto Venditore",
+        "th_disc_ratio": "Rapporto Sconto",
+        "th_free_ratio": "% Spediz. Gratuita",
+        "th_refund_reason": "Motivo Rimborso",
+        "th_ratio": "Proporzione",
+        "th_amount": "Importo",
+        "th_duty_party": "Responsabile",
+        "th_features": "Caratteristiche",
+        "th_sku": "SKU",
+        "th_product_name": "Prodotto",
+        "th_miravia_refund": "Rimborso Miravia",
+        "th_m2a_refund": "Rimborso M2A",
+        "th_total_refund": "Rimborso Totale",
+        "th_refund_rate": "Tasso Rimborso",
+        "th_miravia_sales": "Vendite Miravia",
+        "th_m2a_sales": "Vendite M2A",
+        "th_total_sales": "Vendite Totale",
+        "th_country": "Paese",
+        "th_miravia_orders": "Ordini Miravia",
+        "th_m2a_orders": "Ordini M2A",
+        "th_total_orders": "Ordini Totale",
+        "th_total_gmv": "GMV Totale",
+        "th_buyer_id": "ID Acquirente",
+        "th_order_count": "Ordini",
+        "th_refund_count": "Rimborsi",
+        "th_risk_level": "Livello di Rischio",
+        "th_carrier": "Corriere",
+        "th_share": "Quota",
+        "th_cancel_rate": "Tasso Cancel.",
+        "q1_label": "Vacca da mungere — Alte vendite / Basso rimborso",
+        "q2_label": "Stella problematica — Alte vendite / Alto rimborso",
+        "q3_label": "Coda lunga — Basse vendite / Basso rimborso",
+        "q4_label": "Candidato al ritiro — Basse vendite / Alto rimborso",
+        "no_data": "Nessun dato disponibile",
+        "no_alerts": "Nessun avviso",
+        "no_refund_data": "Nessun dato di rimborso",
+        "no_refund_sku": "Nessun prodotto con rimborso nel periodo selezionato",
+        "no_abnormal_buyer": "Nessun acquirente anomalo",
+        "time_range": "Intervallo Temporale",
+        "preset_1w": "1 Settimana",
+        "preset_1m": "1 Mese",
+        "preset_3m": "3 Mesi",
+        "preset_6m": "6 Mesi",
+        "preset_1y": "1 Anno",
+        "preset_all": "Tutto",
+        "pf_all": "Globale",
+        "pf_miravia": "Miravia",
+        "pf_m2a": "M2A",
+        "days_suffix": "giorni",
+        "kpi_orders": "Ordini Totali",
+        "kpi_gmv": "GMV Totale",
+        "kpi_aov": "AOV",
+        "kpi_cancel_rate": "Tasso Cancellazione",
+        "kpi_refund_rate": "Tasso Rimborso",
+        "kpi_net_rev": "Ricavi Netti",
+        "ov_orders": "Ordini",
+        "ov_gmv": "GMV",
+        "ov_aov": "AOV",
+        "ov_cancel_rate": "Tasso Cancellazione",
+        "ov_refund_rate": "Tasso Rimborso",
+        "ov_net_rev": "Ricavi Netti",
+        "ov_buyers": "Acquirenti",
+        "ov_repurchase": "Tasso Riacquisto",
+        "sev_high": "Alto",
+        "sev_medium": "Medio",
+        "sev_low": "Basso",
+        "risk_high": "Alto Rischio",
+        "risk_mid": "Rischio Medio",
+        "risk_low": "Basso Rischio",
+        "chart_gmv": "GMV",
+        "chart_aov": "AOV",
+        "chart_net_rev": "Ricavi Netti",
+        "chart_cancel_rate": "Tasso Cancel.",
+        "chart_refund_rate": "Tasso Rimb.",
+        "chart_orders": "Ordini",
+        "chart_scale": "Metriche di Scala",
+        "chart_rate": "Metriche di Tasso",
+        "chart_trendline": "Linea di tendenza",
+        "chart_usage_rate": "Uso Sconto Venditore (%)",
+        "chart_avg_disc": "Importo Medio Sconto",
+        "chart_usage_axis": "Tasso utilizzo (%)",
+        "chart_qty": "Quantità",
+        "chart_refund_rate_pct": "Tasso Rimborso (%)",
+        "chart_share_pct": "Quota (%)",
+        "seller_agree": "Venditore Approvato",
+        "seller_reject": "Venditore Rifiutato",
+        "fbm_label": "FBM (Magazzino Piattaforma)",
+        "non_fbm_label": "Non-FBM",
+        "physical_goods": "Prodotti Fisici",
+        "digital_goods": "Prodotti Digitali",
+        "buyer_total": "Totale Acquirenti",
+        "buyer_repurchase": "Tasso Riacquisto",
+        "buyer_top5": "Concentrazione TOP5",
+        "mini_orders": "Ordini",
+        "mini_gmv": "GMV",
+        "mini_refund_rate": "Tasso Rimb.",
+        "insight_top_market": "{0} è il mercato più grande, quota GMV {1}%.",
+        "insight_compare": "Ordini: Miravia {0} vs M2A {1}. Tasso cancel.: Miravia {2} vs M2A {3}. Tasso rimb.: Miravia {4} vs M2A {5}.",
+        "insight_trend_avg": "{0} media {1}. Tendenza {2}. Picco {3}, minimo {4}.",
+        "insight_trend_up": "in salita",
+        "insight_trend_down": "in discesa",
+        "insight_net_rev_rate": "Rapporto ricavi netti è {0}%.",
+        "insight_aov_main": "La fascia {0} è il segmento principale ({1}%).",
+        "insight_pay_main": "{0} rappresenta {1}% come metodo di pagamento principale.",
+        "insight_voucher": "Tasso utilizzo sconto venditore {0}%, sconto medio {1} {2}.",
+        "insight_shipping": "Sconto spedizione venditore è {0}% del totale, ordini spedizione gratuita {1}%.",
+        "insight_status_main": "{0} rappresenta {1}% come stato principale.",
+        "insight_cancel_init_main": "{0} rappresenta {1}% come principale iniziatore cancellazione.",
+        "insight_cancel_agree": "Tasso approvazione cancellazione venditore è {0}%.",
+        "insight_cancel_reason_main": "\"{0}\" è il motivo di cancellazione principale ({1}%).",
+        "insight_ref_type_main": "{0} rappresenta {1}% come tipo di rimborso principale.",
+        "insight_duty_main": "{0} rappresenta {1}% come principale responsabile rimborso.",
+        "insight_ref_reason_top": "\"{0}\" ha la proporzione più alta ({1}%).",
+        "insight_ref_reason_click": "Clicca riga per dettagli.",
+        "insight_fast_ref": "Rimborso rapido rappresenta {0}%.",
+        "insight_ref_sku_top": "{0} ({1}) ha il tasso di rimborso più alto {2}, richiede attenzione.",
+        "insight_top_sku": "{0} ({1}) è in testa con {2} unità vendute.",
+        "insight_matrix": "Quadrante vacca da mungere: {0} SKU, candidati al ritiro: {1} SKU.",
+        "insight_cat_top": "Categoria {0} ha il GMV più alto ({1}), tasso rimborso {2}.",
+        "insight_discount_top": "Fascia sconto {0} ha la quota più alta ({1}%).",
+        "insight_fbm": "Ordini FBM rappresentano {0}%.",
+        "insight_digital": "Prodotti digitali rappresentano {0}%, il business è principalmente fisico.",
+        "insight_country_dominant": "Il mercato {0} domina.",
+        "insight_city_top": "{0} è in testa con {1} ordini.",
+        "insight_pay_country": "Confronto distribuzione metodi di pagamento tra paesi.",
+        "insight_ab_buyer": "Identificati {0} acquirenti con alto tasso di rimborso.",
+        "insight_carrier_top": "{0} è il corriere più grande ({1}%).",
+        "insight_ship_type_main": "{0} rappresenta {1}% come tipo di spedizione principale.",
+        "es_body": "Nel periodo selezionato, ordini totali <b>{0}</b>, GMV <b>{1}</b>, ricavi netti <b>{2}</b>.{3}Tasso rimborso <b>{4}</b>, tasso cancellazione <b>{5}</b>.",
+        "es_miravia_pct": " Miravia contribuisce <b>{0}%</b> degli ordini.",
+        # -- fallback (rule-engine) Executive Summary --
+        "fallback_high_refund": "Sopra la soglia, richiede attenzione",
+        "fallback_medium_refund": "Livello moderato, monitorare tendenza",
+        "fallback_low_refund": "Livello sano",
+        "fallback_high_cancel": "Sopra la soglia",
+        "fallback_medium_cancel": "Livello moderato",
+        "fallback_low_cancel": "Livello sano",
+        "fallback_top_refund_reason": "Motivo principale di rimborso",
+        "fallback_action_refund": "Indagare i principali motivi di rimborso e ottimizzare la qualità del prodotto/logistica",
+        "fallback_action_cancel": "Rivedere i pattern di cancellazione — verificare competitività dei prezzi e disponibilità stock",
+        "fallback_action_monitor": "Continuare a monitorare le tendenze settimanali di GMV, tasso di rimborso e cancellazione",
+        "fallback_summary_tpl": "Panoramica del periodo: {0} ordini, GMV {1}, AOV {2}, tasso di rimborso {3}, tasso di cancellazione {4}, ricavi netti {5}.",
+        "modal_ratio": "Proporzione",
+        "modal_refund_amount": "Importo Rimborso",
+        "modal_duty_party": "Responsabile",
+        "modal_dimension": "Dimensione",
+        "modal_detail": "Dettaglio",
+        "modal_related_sku": "SKU Correlati",
+        "modal_related_carrier": "Corrieri Correlati",
+        "modal_trend": "Tendenza",
+        "modal_suggestion": "Suggerimento",
+        "cat_home": "Casa e Vita",
+        "cat_digital": "Elettronica",
+        "cat_kitchen": "Cucina",
+        "cat_sports": "Sport e Outdoor",
+        "cat_beauty": "Bellezza e Cura Personale",
+        "cat_fashion": "Moda e Accessori",
+        "cat_baby": "Bambini e Giocattoli",
+        "cat_auto": "Automotive",
+        "cat_other": "Altro",
+
+        "ref_detail_trend": "Statistiche del periodo dati",
+        "ref_detail_rec": "Per rimborsi tipo '{0}', si raccomanda di rivedere SKU e corrieri correlati, ottimizzare processo post-vendita.",
+        "ref_unspecified": "Non specificato",
+        "rec_system_error": "Errore di sistema/piattaforma (quota {pct}, totale {amt}). Tipicamente causato da problemi lato piattaforma. Monitorare la frequenza e aprire ticket con supporto Miravia se persiste. Nessuna azione immediata richiesta al venditore.",
+        "rec_out_of_stock": "Problema di esaurimento stock (quota {pct}, totale {amt}). SKU {sku} ha attivato cancellazione per esaurimento. Migliorare le previsioni di inventario, impostare avvisi di stock basso.",
+        "rec_preparation_delay": "Ritardo nella preparazione ordine (quota {pct}, totale {amt}). Gli ordini vengono cancellati per elaborazione lenta. Ottimizzare il flusso di picking/imballaggio, assicurare personale adeguato. Obiettivo: spedire entro 24h.",
+        "rec_seller_unresponsive": "Mancata comunicazione del venditore (quota {pct}, totale {amt}). Gli acquirenti hanno escalato per mancanza di risposta. Configurare auto-risposte per domande comuni, assicurare risposta entro 24h.",
+        "rec_shipping_delay": "Problema di velocità di consegna (quota {pct}, totale {amt}). Valutare il rispetto degli SLA del corriere '{carrier}'. Considerare il passaggio a una logistica più veloce per SKU {sku}, o impostare aspettative di consegna più chiare.",
+        "rec_wrong_item": "Articolo errato inviato (quota {pct}, totale {amt}). Rivedere il processo di picking per SKU {sku}. Verificare l'accuratezza della mappatura prodotto-SKU e aggiungere validazione codice a barre.",
+        "rec_quantity_mismatch": "Discrepanza di quantità (quota {pct}, totale {amt}). Verificare la checklist di imballaggio per SKU {sku}. Implementare doppio controllo o prova fotografica alla stazione di imballaggio.",
+        "rec_quality_issue": "Reclamo qualità/danno (quota {pct}, totale {amt}). Ispezionare la protezione dell'imballaggio per SKU {sku} tramite corriere '{carrier}'. Considerare l'aggiunta di pluriball o scatole rigide.",
+        "rec_description_mismatch": "Discrepanza nella descrizione (quota {pct}, totale {amt}). Verificare la pagina prodotto per SKU {sku}: controllare foto, dimensioni, materiali e accuratezza colori. Aggiornare descrizioni fuorvianti.",
+        "rec_buyer_regret": "Acquirente ha cambiato idea (quota {pct}, totale {amt}). Generalmente non azionabile, ma monitorare se concentrato su SKU specifici. Considerare il miglioramento delle informazioni pre-acquisto.",
+        "rec_customs_issue": "Blocco/rifiuto doganale (quota {pct}, totale {amt}). Rivedere documentazione doganale e codici HS per SKU {sku}. Assicurare conformità con le normative di importazione del paese di destinazione.",
+        "rec_logistics_issue": "Guasto logistico (quota {pct}, totale {amt}). Corriere '{carrier}' mostra problemi di consegna. Investigare pacchi persi/restituiti, considerare corrieri alternativi.",
+        "rec_shipping_method": "Richiesta cambio spedizione/indirizzo (quota {pct}, totale {amt}). Migliorare la finestra di modifica ordine pre-spedizione. Considerare di permettere cambi indirizzo prima della spedizione.",
+        "rec_missing_parts": "Parti/accessori mancanti (quota {pct}, totale {amt}). Rivedere BOM per SKU {sku}. Aggiungere checklist accessori al SOP di imballaggio.",
+        "rec_refund_agreement": "Rimborso concordato con acquirente (quota {pct}, totale {amt}). Monitorare i pattern di negoziazione. Se concentrato su SKU specifici, investigare la causa radice.",
+        "rec_unknown": "Categoria rimborso '{reason}' (quota {pct}, totale {amt}). Rivedere SKU {sku} e corriere '{carrier}' (responsabile: {duty}). Analizzare dettagli ordine per identificare miglioramenti.",
+    },
+
+    # ============================================================
+    # CHINESE
+    # ============================================================
+    "zh": {
+        "lang_code": "zh-CN",
+        "page_title": "Miravia 订单运营分析看板 v4",
+        "title": "Miravia 订单运营分析看板",
+        "subtitle": "面向运营团队 · 基于订单出参数据自动生成 · v4.0",
+        "footer": "Miravia 订单运营分析看板 v4.0 · 基于 OpenAPI 订单出参数据（正向+逆向） · 仅供内部使用",
+        "exec_summary": "执行摘要",
+        "top_alerts": "TOP 关注项",
+        "suggested_actions": "建议行动",
+        "tab_overview": "概览",
+        "tab_sales": "销售表现",
+        "tab_refund": "取消与退款",
+        "tab_product": "商品洞察",
+        "tab_buyer": "买家与市场",
+        "tab_logistics": "物流与履约",
+        "sec_kpi_dashboard": "核心指标仪表盘",
+        "sec_kpi_sub": "整体 / Miravia / M2A · 基于所选时间范围",
+        "sec_channel_compare": "渠道对比",
+        "sec_channel_sub": "Miravia vs M2A · 左：绝对值指标 · 右：比率指标（max 50%）",
+        "sec_country_gmv": "国家分布（GMV）",
+        "sec_country_sub": "基于shipTo字段",
+        "sec_risk_alerts": "风险告警",
+        "sec_risk_sub": "基于所选时间范围的异常识别",
+        "sec_trend": "核心指标趋势",
+        "sec_trend_sub": "按天展示 · 切换指标查看不同趋势",
+        "sec_net_rev": "净收入分析",
+        "sec_net_rev_sub": "GMV - 退款金额 = 净收入",
+        "sec_aov": "客单价分层",
+        "sec_aov_sub": "按单笔订单金额区间分布",
+        "sec_pay": "支付方式分布",
+        "sec_pay_sub": "基于PaymentMethod字段",
+        "sec_voucher": "商家折扣分析",
+        "sec_voucher_sub": "基于VoucherSeller字段 · 双纵轴：使用率(左) / 金额(右)",
+        "sec_shipping": "运费分析",
+        "sec_shipping_sub": "ShippingFee / shippingFeeOriginal / shippingFeeDiscountSeller",
+        "sec_status": "订单状态分布",
+        "sec_status_sub": "基于主单Status字段",
+        "sec_cancel_init": "取消发起方分析",
+        "sec_cancel_init_sub": "基于CancelReturnInitiator字段",
+        "sec_cancel_agree": "卖家取消同意率",
+        "sec_cancel_agree_sub": "基于reverseStatus推断",
+        "sec_cancel_reason": "取消原因分布",
+        "sec_cancel_reason_sub": "基于Reason字段",
+        "sec_ref_type": "退款类型分布",
+        "sec_ref_type_sub": "requestType: CANCEL / RETURN / ONLY_REFUND",
+        "sec_duty": "退款责任方分布",
+        "sec_duty_sub": "dutyParty: SELLER / PLATFORM / LOGISTIC / pending",
+        "sec_ref_reason": "退款根因分析",
+        "sec_ref_reason_click": "点击行查看详情",
+        "sec_ref_reason_sub": "reasonText × dutyParty × refundAmount",
+        "sec_fast_ref": "极速退款分析",
+        "sec_fast_ref_sub": "isFastRefund / isInstantRefund",
+        "sec_ref_sku": "退款商品 TOP 10",
+        "sec_ref_sku_sub": "按退款金额排序 · 分平台",
+        "sec_top_sku": "Top SKU TOP 10",
+        "sec_top_sku_sub": "按quantity求和排序 · 分平台",
+        "sec_matrix": "SKU 健康度矩阵",
+        "sec_matrix_sub": "销量 × 退款率四象限 · 气泡大小=GMV",
+        "sec_cat": "品类结构",
+        "sec_cat_sub": "基于Name字段关键词聚类",
+        "sec_discount": "折扣深度",
+        "sec_discount_sub": "原价 vs 实付（Price vs paidPrice）",
+        "sec_fbm": "FBM vs 非FBM",
+        "sec_fbm_sub": "基于isFBL字段",
+        "sec_digital": "虚拟 vs 实物",
+        "sec_digital_sub": "基于IsDigital字段",
+        "sec_buyer_overview": "买家概览",
+        "sec_buyer_sub": "基于buyerId去重 · 整体/Miravia/M2A",
+        "sec_country_platform": "国家分布（分平台）",
+        "sec_country_platform_sub": "shipTo字段",
+        "sec_city_top10": "城市 TOP 10",
+        "sec_city_sub": "基于AddressShipping.City",
+        "sec_country_mini": "分国家迷你报告",
+        "sec_country_mini_sub": "每个国家核心指标",
+        "sec_pay_country": "支付方式 × 国家",
+        "sec_pay_country_sub": "PaymentMethod × shipTo",
+        "sec_ab_buyer": "高退款买家识别",
+        "sec_ab_buyer_sub": "buyerId维度 · 退款率>20% 且 订单>=3",
+        "sec_carrier": "物流商分布",
+        "sec_carrier_sub": "基于ShipmentProvider字段",
+        "sec_fbm2": "FBM vs 非FBM（分平台）",
+        "sec_fbm2_sub": "isFBL字段",
+        "sec_ship_type": "物流类型分布",
+        "sec_ship_type_sub": "ShippingType字段",
+        "th_metric": "指标",
+        "th_overall": "整体",
+        "th_alert_item": "告警项",
+        "th_severity": "严重度",
+        "th_trigger": "触发条件",
+        "ai_generated_badge": "\u2728 AI 生成",
+        "th_dimension": "维度",
+        "th_total_shipping": "总运费",
+        "th_avg_shipping": "平均运费",
+        "th_seller_disc": "商家运费折扣",
+        "th_disc_ratio": "折扣占比",
+        "th_free_ratio": "免运费订单占比",
+        "th_refund_reason": "退款原因",
+        "th_ratio": "占比",
+        "th_amount": "金额",
+        "th_duty_party": "责任方",
+        "th_features": "关联特征",
+        "th_sku": "SKU",
+        "th_product_name": "商品名",
+        "th_miravia_refund": "Miravia退款",
+        "th_m2a_refund": "M2A退款",
+        "th_total_refund": "整体退款",
+        "th_refund_rate": "退款率",
+        "th_miravia_sales": "Miravia销量",
+        "th_m2a_sales": "M2A销量",
+        "th_total_sales": "整体销量",
+        "th_country": "国家",
+        "th_miravia_orders": "Miravia订单",
+        "th_m2a_orders": "M2A订单",
+        "th_total_orders": "整体订单",
+        "th_total_gmv": "整体GMV",
+        "th_buyer_id": "买家ID",
+        "th_order_count": "订单数",
+        "th_refund_count": "退款数",
+        "th_risk_level": "风险等级",
+        "th_carrier": "物流商",
+        "th_share": "占比",
+        "th_cancel_rate": "取消率",
+        "q1_label": "现金牛 — 高销量/低退款",
+        "q2_label": "问题明星 — 高销量/高退款",
+        "q3_label": "长尾品 — 低销量/低退款",
+        "q4_label": "淘汰候选 — 低销量/高退款",
+        "no_data": "暂无数据",
+        "no_alerts": "暂无告警",
+        "no_refund_data": "暂无退款数据",
+        "no_refund_sku": "选定日期内无退款商品",
+        "no_abnormal_buyer": "暂无异常买家",
+        "time_range": "时间范围",
+        "preset_1w": "近1周",
+        "preset_1m": "近1月",
+        "preset_3m": "近3月",
+        "preset_6m": "近6月",
+        "preset_1y": "近1年",
+        "preset_all": "全部",
+        "pf_all": "整体",
+        "pf_miravia": "Miravia",
+        "pf_m2a": "M2A",
+        "days_suffix": "天",
+        "kpi_orders": "总订单量",
+        "kpi_gmv": "总GMV",
+        "kpi_aov": "客单价AOV",
+        "kpi_cancel_rate": "取消率",
+        "kpi_refund_rate": "退款率",
+        "kpi_net_rev": "净收入",
+        "ov_orders": "订单量",
+        "ov_gmv": "GMV",
+        "ov_aov": "AOV",
+        "ov_cancel_rate": "取消率",
+        "ov_refund_rate": "退款率",
+        "ov_net_rev": "净收入",
+        "ov_buyers": "买家数",
+        "ov_repurchase": "复购率",
+        "sev_high": "High",
+        "sev_medium": "Medium",
+        "sev_low": "Low",
+        "risk_high": "高风险",
+        "risk_mid": "中风险",
+        "risk_low": "低风险",
+        "chart_gmv": "GMV",
+        "chart_aov": "AOV",
+        "chart_net_rev": "净收入",
+        "chart_cancel_rate": "取消率",
+        "chart_refund_rate": "退款率",
+        "chart_orders": "订单量",
+        "chart_scale": "规模指标",
+        "chart_rate": "比率指标",
+        "chart_trendline": "趋势线",
+        "chart_usage_rate": "商家折扣使用率(%)",
+        "chart_avg_disc": "平均折扣金额",
+        "chart_usage_axis": "使用率(%)",
+        "chart_qty": "销量",
+        "chart_refund_rate_pct": "退款率(%)",
+        "chart_share_pct": "占比(%)",
+        "seller_agree": "卖家同意",
+        "seller_reject": "卖家拒绝",
+        "fbm_label": "FBM(平台仓发)",
+        "non_fbm_label": "非FBM",
+        "physical_goods": "实物商品",
+        "digital_goods": "虚拟商品",
+        "buyer_total": "买家总数",
+        "buyer_repurchase": "复购率",
+        "buyer_top5": "TOP5集中度",
+        "mini_orders": "订单",
+        "mini_gmv": "GMV",
+        "mini_refund_rate": "退款率",
+        "insight_top_market": "{0}是最大市场，GMV占比{1}%。",
+        "insight_compare": "订单量：Miravia {0} vs M2A {1}。取消率：Miravia {2} vs M2A {3}。退款率：Miravia {4} vs M2A {5}。",
+        "insight_trend_avg": "{0}均值{1}。趋势{2}。峰值{3}，低谷{4}。",
+        "insight_trend_up": "上升",
+        "insight_trend_down": "下降",
+        "insight_net_rev_rate": "净收入率为{0}%。",
+        "insight_aov_main": "{0}价格段是订单主力区间（{1}%）。",
+        "insight_pay_main": "{0}占{1}%为主力支付方式。",
+        "insight_voucher": "商家折扣使用率{0}%，平均折扣{1} {2}。",
+        "insight_shipping": "商家运费折扣占总运费{0}%，免运费订单占{1}%。",
+        "insight_status_main": "{0}占{1}%为最主要状态。",
+        "insight_cancel_init_main": "{0}占{1}%为最主要取消发起方。",
+        "insight_cancel_agree": "卖家取消同意率为{0}%。",
+        "insight_cancel_reason_main": "\"{0}\"是最主要的取消原因（{1}%）。",
+        "insight_ref_type_main": "{0}占{1}%为最主要退款类型。",
+        "insight_duty_main": "{0}占{1}%为最主要退款责任方。",
+        "insight_ref_reason_top": "\"{0}\"占比最高({1}%)。",
+        "insight_ref_reason_click": "点击行查看详情。",
+        "insight_fast_ref": "极速退款占{0}%。",
+        "insight_ref_sku_top": "{0}({1})退款率{2}最高，需重点关注。",
+        "insight_top_sku": "{0}({1})以{2}单位居销量榜首。",
+        "insight_matrix": "现金牛象限{0}个SKU，淘汰候选{1}个SKU。",
+        "insight_cat_top": "{0}品类GMV最高({1})，退款率{2}。",
+        "insight_discount_top": "{0}折扣区间占比最高({1}%)。",
+        "insight_fbm": "FBM订单占{0}%。",
+        "insight_digital": "虚拟商品占比{0}%，业务以实物商品为主。",
+        "insight_country_dominant": "{0}市场占主导地位。",
+        "insight_city_top": "{0}以{1}单领先。",
+        "insight_pay_country": "各国家支付方式分布对比。",
+        "insight_ab_buyer": "识别出{0}位高退款率买家。",
+        "insight_carrier_top": "{0}为最大物流商（{1}%）。",
+        "insight_ship_type_main": "{0}占{1}%为最主要物流类型。",
+        "es_body": "所选时段内，总订单 <b>{0}</b> 单，GMV <b>{1}</b>，净收入 <b>{2}</b>。{3}退款率 <b>{4}</b>，取消率 <b>{5}</b>。",
+        "es_miravia_pct": "Miravia贡献 <b>{0}%</b> 订单。",
+        # -- fallback (rule-engine) Executive Summary --
+        "fallback_high_refund": "超出阈值，需要关注",
+        "fallback_medium_refund": "中等水平，持续监控",
+        "fallback_low_refund": "健康水平",
+        "fallback_high_cancel": "超出阈值",
+        "fallback_medium_cancel": "中等水平",
+        "fallback_low_cancel": "健康水平",
+        "fallback_top_refund_reason": "首要退款原因",
+        "fallback_action_refund": "排查退款率最高的原因，优化商品品质与物流服务",
+        "fallback_action_cancel": "分析取消订单规律——检查价格竞争力与库存可用性",
+        "fallback_action_monitor": "持续关注GMV、退款率、取消率的周度趋势变化",
+        "fallback_summary_tpl": "周期概览：{0}笔订单，GMV {1}，客单价 {2}，退款率 {3}，取消率 {4}，净收入 {5}。",
+        "modal_ratio": "占比",
+        "modal_refund_amount": "退款金额",
+        "modal_duty_party": "责任方",
+        "modal_dimension": "维度",
+        "modal_detail": "详情",
+        "modal_related_sku": "关联SKU",
+        "modal_related_carrier": "关联物流商",
+        "modal_trend": "趋势",
+        "modal_suggestion": "建议措施",
+        "cat_home": "家居生活",
+        "cat_digital": "数码电子",
+        "cat_kitchen": "厨房用具",
+        "cat_sports": "运动户外",
+        "cat_beauty": "美妆个护",
+        "cat_fashion": "服装配饰",
+        "cat_baby": "母婴玩具",
+        "cat_auto": "汽车配件",
+        "cat_other": "其他",
+
+        "ref_detail_trend": "数据周期内统计",
+        "ref_detail_rec": "针对'{0}'类退款，建议核查关联SKU和物流商，优化售后流程。",
+        "ref_unspecified": "未指定",
+        "rec_system_error": "系统/平台故障（占比{pct}，累计{amt}）。通常由平台侧问题引起。监控发生频率，若持续发生建议向Miravia平台提交工单。卖家无需立即操作。",
+        "rec_out_of_stock": "缺货问题（占比{pct}，累计{amt}）。SKU {sku}触发了无货取消。建议优化库存预测，设置低库存预警，库存不足时主动下架商品避免空卖。",
+        "rec_preparation_delay": "备货延迟（占比{pct}，累计{amt}）。订单因处理过慢被取消。优化仓库拣货/包装流程，确保高峰期人手充足。目标：下单后24小时内发货。",
+        "rec_seller_unresponsive": "卖家未回复（占比{pct}，累计{amt}）。买家因未收到回复而申请退款。建议配置常见问题自动回复，确保客服在24小时内响应。",
+        "rec_shipping_delay": "物流时效问题（占比{pct}，累计{amt}）。物流商'{carrier}'需评估SLA达标情况。建议对SKU {sku}切换更快物流方案，或在商品详情页明确标注预计到货时间。",
+        "rec_wrong_item": "发错货问题（占比{pct}，累计{amt}）。排查仓库拣货流程，重点核查SKU {sku}的商品-SKU映射准确性。建议在包装环节增加条码扫描验证。",
+        "rec_quantity_mismatch": "数量差异问题（占比{pct}，累计{amt}）。审计SKU {sku}的包装清单，在包装工位实施双人核查或拍照存证制度。检查多件商品订单的履约流程。",
+        "rec_quality_issue": "商品质量/破损投诉（占比{pct}，累计{amt}）。检查SKU {sku}经物流商'{carrier}'运输的包装保护方案。建议增加气泡膜或硬质包装盒，同时排查供应商品控问题。",
+        "rec_description_mismatch": "商品描述不符（占比{pct}，累计{amt}）。审核SKU {sku}的商品详情页：核实图片、尺寸、材质、颜色描述是否与实物一致。立即修正有误导性的描述。",
+        "rec_buyer_regret": "买家主动取消/不再需要（占比{pct}，累计{amt}）。该类退款通常不可避免，但需监控是否集中在特定 SKU。建议优化购前信息展示或提供换货选项。",
+        "rec_customs_issue": "海关扣留/拒绝（占比{pct}，累计{amt}）。核查SKU {sku}的报关文件和HS编码，确保符合目的国进口法规。联系物流商'{carrier}'协助清关。",
+        "rec_logistics_issue": "物流异常（占比{pct}，累计{amt}）。物流商'{carrier}'存在丢件/退回问题。建议调查异常包裹，考虑备用物流方案或为高价值包裹购买运输保险。",
+        "rec_shipping_method": "换地址/换物流方式请求（占比{pct}，累计{amt}）。建议优化发货前订单修改窗口，允许买家在发货前修改收货地址。",
+        "rec_missing_parts": "缺少配件/附件（占比{pct}，累计{amt}）。核查SKU {sku}的BOM物料清单，在包装SOP中增加配件清单核对环节，建议实施封箱前重量校验。",
+        "rec_refund_agreement": "与买家协商退款（占比{pct}，累计{amt}）。监控协商退款模式，若集中在特定SKU上，需深入排查根因以避免反复发生。",
+        "rec_unknown": "退款类型'{reason}'（占比{pct}，累计{amt}）。排查关联SKU {sku}和物流商'{carrier}'（责任方: {duty}），分析订单详情以识别可改进环节。",
+    },
+}
+
+
+def get_translations(lang: str) -> dict:
+    """Get translation dictionary for given language code."""
+    lang = lang.lower().strip()
+    if lang not in TRANSLATIONS:
+        lang = DEFAULT_LANG
+    return TRANSLATIONS[lang]