@microsoft/omnichannel-chat-widget 1.8.4-main.cbab5fc → 1.8.4-main.cd79f08

package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -21,7 +21,7 @@ import { defaultSentMessageAnchorStyles } from "./webchatcontroller/middlewares/
 import { defaultSystemMessageBoxStyles } from "./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles";
 import { defaultUserMessageBoxStyles } from "./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles";
 import { defaultWebChatContainerStatefulProps } from "./common/defaultProps/defaultWebChatContainerStatefulProps";
-import { isPersistentChatEnabled } from "../livechatwidget/common/liveChatConfigUtils";
+import { shouldLoadPersistentChatHistory } from "../livechatwidget/common/liveChatConfigUtils";
 import { useChatContextStore } from "../..";
 import useFacadeSDKStore from "../../hooks/useFacadeChatSDKStore";
 import usePersistentChatHistory from "./hooks/usePersistentChatHistory";
@@ -53,7 +53,7 @@ const createMagicCodeSuccessResponse = signin => {
   };
 };
 export const WebChatContainerStateful = props => {
-  var _props$webChatContain, _defaultWebChatContai, _extendedChatConfig$L, _extendedChatConfig$L2, _extendedChatConfig$L3, _extendedChatConfig$L4, _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _webChatContainerProp9, _props$webChatContain6, _props$webChatContain7, _defaultWebChatContai2, _props$webChatContain8, _props$webChatContain9, _defaultWebChatContai3, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _webChatContainerProp24, _props$webChatContain10, _props$webChatContain11, _webChatContainerProp25, _webChatContainerProp26, _webChatContainerProp27, _webChatContainerProp28, _props$citationPanePr, _props$citationPanePr2, _props$citationPanePr3, _props$citationPanePr4, _props$citationPanePr5;
+  var _props$webChatContain, _defaultWebChatContai, _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _props$webChatContain6, _props$webChatContain7, _defaultWebChatContai2, _props$webChatContain8, _props$webChatContain9, _defaultWebChatContai3, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _webChatContainerProp24, _webChatContainerProp25, _webChatContainerProp26, _webChatContainerProp27, _webChatContainerProp28, _webChatContainerProp29, _props$webChatContain10, _props$webChatContain11, _webChatContainerProp30, _webChatContainerProp31, _webChatContainerProp32, _webChatContainerProp33, _props$citationPanePr, _props$citationPanePr2, _props$citationPanePr3, _props$citationPanePr4, _props$citationPanePr5;
   const [facadeChatSDK] = useFacadeSDKStore();
 
   // Create a font family that includes emoji support, based on the primary font or default
@@ -87,12 +87,9 @@ export const WebChatContainerStateful = props => {
 
   // Type the chatConfig properly to avoid 'any' usage
   const extendedChatConfig = props.chatConfig;
-  const isHistoryEnabledInConfig = extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L === void 0 ? void 0 : _extendedChatConfig$L.msdyn_enablepersistentchatpreviousconversations;
-  const isHistoryEnabledViaFCB = extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L2 = extendedChatConfig.LcwFcbConfiguration) === null || _extendedChatConfig$L2 === void 0 ? void 0 : _extendedChatConfig$L2.lcwPersistentChatHistoryEnabled;
-  const isPersistentChatEnabledForWidget = !!(extendedChatConfig !== null && extendedChatConfig !== void 0 && (_extendedChatConfig$L3 = extendedChatConfig.LiveChatConfigAuthSettings) !== null && _extendedChatConfig$L3 !== void 0 && _extendedChatConfig$L3.msdyn_javascriptclientfunction) || isPersistentChatEnabled(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L4 = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L4 === void 0 ? void 0 : _extendedChatConfig$L4.msdyn_conversationmode);
 
-  // Check if both persistent chat and widget support are enabled
-  const shouldLoadPersistentHistoryMessages = isHistoryEnabledInConfig && isHistoryEnabledViaFCB && isPersistentChatEnabledForWidget;
+  // Determine if persistent chat history should be loaded based on all conditions
+  const shouldLoadPersistentHistoryMessages = shouldLoadPersistentChatHistory(extendedChatConfig);
   if (shouldLoadPersistentHistoryMessages) {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.PersistentChatHistoryEnabled
@@ -145,10 +142,18 @@ export const WebChatContainerStateful = props => {
     document.addEventListener("click", clickHandler);
     return () => document.removeEventListener("click", clickHandler);
   }, [state]);
+  const minimizedStyles = state.appStates.isMinimized ? shouldLoadPersistentHistoryMessages ? {
+    visibility: "hidden",
+    position: "absolute",
+    width: 0,
+    height: 0,
+    overflow: "hidden",
+    pointerEvents: "none"
+  } : {
+    display: "none"
+  } : {};
   const containerStyles = {
-    root: Object.assign({}, defaultWebChatContainerStatefulProps.containerStyles, webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : webChatContainerProps.containerStyles, {
-      display: state.appStates.isMinimized ? "none" : ""
-    }) // Use this instead of removing WebChat from the picture so that the activity observer inside the adapter is not invoked
+    root: Object.assign({}, defaultWebChatContainerStatefulProps.containerStyles, webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : webChatContainerProps.containerStyles, minimizedStyles) // Use visibility-based hiding instead of display:none to preserve scroll position across minimize/maximize
   };
 
   const localizedTexts = {
@@ -255,34 +260,37 @@ export const WebChatContainerStateful = props => {
   return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("style", null, `
         .webchat__stacked-layout__content .ac-pushButton {
             cursor: pointer;
+            border: 1px solid ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp === void 0 ? void 0 : _webChatContainerProp.color) ?? defaultAdaptiveCardStyles.color}  !important;
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp2 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp2 === void 0 ? void 0 : _webChatContainerProp2.color) ?? defaultAdaptiveCardStyles.color}  !important;
+            background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp3 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp3 === void 0 ? void 0 : _webChatContainerProp3.background) ?? defaultAdaptiveCardStyles.background};
         }
 
         .webchat__bubble__content>div#ms_lcw_webchat_adaptive_card {
-            background: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp === void 0 ? void 0 : _webChatContainerProp.background) ?? defaultAdaptiveCardStyles.background};
+            background: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp4 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp4 === void 0 ? void 0 : _webChatContainerProp4.background) ?? defaultAdaptiveCardStyles.background};
         }
 
         .webchat__bubble__content>div#ms_lcw_webchat_adaptive_card .ac-textBlock[role=heading] {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp2 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp2 === void 0 ? void 0 : _webChatContainerProp2.color) ?? defaultAdaptiveCardStyles.color}  !important;
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp5 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp5 === void 0 ? void 0 : _webChatContainerProp5.color) ?? defaultAdaptiveCardStyles.color}  !important;
         }
 
         .webchat__bubble__content>div#ms_lcw_webchat_adaptive_card label .ac-textRun:first-child {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp3 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp3 === void 0 ? void 0 : _webChatContainerProp3.color) ?? defaultAdaptiveCardStyles.color}  !important;
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp6 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp6 === void 0 ? void 0 : _webChatContainerProp6.color) ?? defaultAdaptiveCardStyles.color}  !important;
         }
 
         .webchat__stacked-layout__content div.webchat__stacked-layout__message-row div.webchat__bubble--from-user {
-            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp4 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp4 === void 0 ? void 0 : (_webChatContainerProp5 = _webChatContainerProp4.userMessageBoxStyles) === null || _webChatContainerProp5 === void 0 ? void 0 : _webChatContainerProp5.maxWidth) ?? (defaultUserMessageBoxStyles === null || defaultUserMessageBoxStyles === void 0 ? void 0 : defaultUserMessageBoxStyles.maxWidth)}
+            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp7 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp7 === void 0 ? void 0 : (_webChatContainerProp8 = _webChatContainerProp7.userMessageBoxStyles) === null || _webChatContainerProp8 === void 0 ? void 0 : _webChatContainerProp8.maxWidth) ?? (defaultUserMessageBoxStyles === null || defaultUserMessageBoxStyles === void 0 ? void 0 : defaultUserMessageBoxStyles.maxWidth)}
         }
 
         .webchat__stacked-layout--show-avatar div.webchat__stacked-layout__content div.webchat__stacked-layout__message-row div.webchat__stacked-layout__message {
-            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp6 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp6 === void 0 ? void 0 : (_webChatContainerProp7 = _webChatContainerProp6.systemMessageBoxStyles) === null || _webChatContainerProp7 === void 0 ? void 0 : _webChatContainerProp7.maxWidth) ?? (defaultSystemMessageBoxStyles === null || defaultSystemMessageBoxStyles === void 0 ? void 0 : defaultSystemMessageBoxStyles.maxWidth)}
+            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp9 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp9 === void 0 ? void 0 : (_webChatContainerProp10 = _webChatContainerProp9.systemMessageBoxStyles) === null || _webChatContainerProp10 === void 0 ? void 0 : _webChatContainerProp10.maxWidth) ?? (defaultSystemMessageBoxStyles === null || defaultSystemMessageBoxStyles === void 0 ? void 0 : defaultSystemMessageBoxStyles.maxWidth)}
         }
 
         div[class="ac-textBlock"] *,
-        div[class="ac-input-container"] * {white-space:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp8 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp8 === void 0 ? void 0 : _webChatContainerProp8.textWhiteSpace) ?? defaultAdaptiveCardStyles.textWhiteSpace}}
+        div[class="ac-input-container"] * {white-space:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp11 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp11 === void 0 ? void 0 : _webChatContainerProp11.textWhiteSpace) ?? defaultAdaptiveCardStyles.textWhiteSpace}}
 
         div[class="ac-input-container"] input.ac-multichoiceInput,
         div[class="ac-input-container"] select.ac-multichoiceInput {
-            ${webChatContainerProps !== null && webChatContainerProps !== void 0 && (_webChatContainerProp9 = webChatContainerProps.adaptiveCardStyles) !== null && _webChatContainerProp9 !== void 0 && _webChatContainerProp9.choiceInputPadding ? `padding: ${webChatContainerProps.adaptiveCardStyles.choiceInputPadding} !important;` : ""}
+            ${webChatContainerProps !== null && webChatContainerProps !== void 0 && (_webChatContainerProp12 = webChatContainerProps.adaptiveCardStyles) !== null && _webChatContainerProp12 !== void 0 && _webChatContainerProp12.choiceInputPadding ? `padding: ${webChatContainerProps.adaptiveCardStyles.choiceInputPadding} !important;` : ""}
         }
 
         .ms_lcw_webchat_received_message>div.webchat__stacked-layout>div.webchat__stacked-layout__main>div.webchat__stacked-layout__content>div.webchat__stacked-layout__message-row>[class^=webchat]:not(.webchat__bubble--from-user)>.webchat__bubble__content {
@@ -294,15 +302,22 @@ export const WebChatContainerStateful = props => {
         div[class="ac-textBlock"] a:visited,
         div[class="ac-textBlock"] a:hover,
         div[class="ac-textBlock"] a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp10 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp10 === void 0 ? void 0 : _webChatContainerProp10.anchorColor) ?? defaultAdaptiveCardStyles.anchorColor};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp13 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp13 === void 0 ? void 0 : _webChatContainerProp13.anchorColor) ?? defaultAdaptiveCardStyles.anchorColor};
         }
 
-        .webchat__stacked-layout__content .ac-actionSet > .ac-pushButton > div {white-space: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp11 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp11 === void 0 ? void 0 : _webChatContainerProp11.buttonWhiteSpace) ?? defaultAdaptiveCardStyles.buttonWhiteSpace} !important;}
+        .webchat__stacked-layout__content .ac-actionSet {
+          flex-wrap: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp14 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp14 === void 0 ? void 0 : _webChatContainerProp14.buttonFlexWrap) ?? defaultAdaptiveCardStyles.buttonFlexWrap} !important;
+          gap: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp15 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp15 === void 0 ? void 0 : _webChatContainerProp15.buttonGap) ?? defaultAdaptiveCardStyles.buttonGap} !important;
+         }
+
+        .webchat__stacked-layout__content .ac-actionSet > .ac-pushButton > div {
+          white-space: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp16 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp16 === void 0 ? void 0 : _webChatContainerProp16.buttonWhiteSpace) ?? defaultAdaptiveCardStyles.buttonWhiteSpace} !important;
+        }
 
         .ms_lcw_webchat_received_message img.webchat__render-markdown__external-link-icon {
             /* Fallback for browsers that don't support mask */
             background-image: url(data:image/svg+xml;base64,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);
-            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp12 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp12 === void 0 ? void 0 : (_webChatContainerProp13 = _webChatContainerProp12.receivedMessageAnchorStyles) === null || _webChatContainerProp13 === void 0 ? void 0 : _webChatContainerProp13.filter) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.filter)};
+            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp17 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp17 === void 0 ? void 0 : (_webChatContainerProp18 = _webChatContainerProp17.receivedMessageAnchorStyles) === null || _webChatContainerProp18 === void 0 ? void 0 : _webChatContainerProp18.filter) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.filter)};
             height: .75em;
             width: .75em;
             margin-left: .25em;
@@ -312,7 +327,7 @@ export const WebChatContainerStateful = props => {
         .ms_lcw_webchat_sent_message img.webchat__render-markdown__external-link-icon {
             /* Fallback for browsers that don't support mask */
             background-image: url(data:image/svg+xml;base64,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);
-            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp14 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp14 === void 0 ? void 0 : (_webChatContainerProp15 = _webChatContainerProp14.sentMessageAnchorStyles) === null || _webChatContainerProp15 === void 0 ? void 0 : _webChatContainerProp15.filter) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.filter)};
+            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp19 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp19 === void 0 ? void 0 : (_webChatContainerProp20 = _webChatContainerProp19.sentMessageAnchorStyles) === null || _webChatContainerProp20 === void 0 ? void 0 : _webChatContainerProp20.filter) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.filter)};
             height: .75em;
             width: .75em;
             margin-left: .25em;
@@ -322,7 +337,7 @@ export const WebChatContainerStateful = props => {
         /* Modern browsers with mask support */
         @supports (mask: url()) or (-webkit-mask: url()) {
             .ms_lcw_webchat_received_message img.webchat__render-markdown__external-link-icon {
-                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp16 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp16 === void 0 ? void 0 : (_webChatContainerProp17 = _webChatContainerProp16.receivedMessageAnchorStyles) === null || _webChatContainerProp17 === void 0 ? void 0 : _webChatContainerProp17.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)} !important;
+                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp21 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp21 === void 0 ? void 0 : (_webChatContainerProp22 = _webChatContainerProp21.receivedMessageAnchorStyles) === null || _webChatContainerProp22 === void 0 ? void 0 : _webChatContainerProp22.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)} !important;
                 background-image: none !important;
                 filter: none !important;
                 mask: url("data:image/svg+xml,%3Csvg viewBox='3 3 18 18' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M7.2501 4.50017H10.7495C11.1637 4.50017 11.4995 4.83596 11.4995 5.25017C11.4995 5.62986 11.2173 5.94366 10.8513 5.99332L10.7495 6.00017H7.24974C6.07079 5.99961 5.10349 6.90656 5.00786 8.06112L5.00028 8.22003L5.00312 16.7507C5.00343 17.9415 5.92885 18.9161 7.09966 18.9949L7.25371 19.0001L15.7518 18.9884C16.9415 18.9868 17.9145 18.062 17.9935 16.8923L17.9987 16.7384V13.2321C17.9987 12.8179 18.3345 12.4821 18.7487 12.4821C19.1284 12.4821 19.4422 12.7643 19.4918 13.1303L19.4987 13.2321V16.7384C19.4987 18.7407 17.9293 20.3769 15.9528 20.4829L15.7538 20.4884L7.25827 20.5001L7.05495 20.4949C5.14239 20.3954 3.60895 18.8627 3.50837 16.9502L3.50312 16.7511L3.50089 8.2527L3.50529 8.0502C3.60539 6.13749 5.13867 4.60449 7.05096 4.50527L7.2501 4.50017H10.7495H7.2501ZM13.7481 3.00146L20.3018 3.00197L20.4014 3.01575L20.5022 3.04393L20.559 3.06803C20.6122 3.09122 20.6634 3.12163 20.7111 3.15885L20.7804 3.22156L20.8641 3.32014L20.9183 3.41025L20.957 3.50057L20.9762 3.56476L20.9898 3.62862L20.9992 3.72282L20.9997 10.2554C20.9997 10.6696 20.6639 11.0054 20.2497 11.0054C19.87 11.0054 19.5562 10.7232 19.5065 10.3571L19.4997 10.2554L19.4989 5.56147L12.2797 12.7847C12.0134 13.051 11.5968 13.0753 11.3031 12.8575L11.219 12.7849C10.9527 12.5187 10.9284 12.1021 11.1462 11.8084L11.2188 11.7243L18.4369 4.50146H13.7481C13.3684 4.50146 13.0546 4.21931 13.005 3.85324L12.9981 3.75146C12.9981 3.37177 13.2803 3.05797 13.6464 3.00831L13.7481 3.00146Z' fill='currentColor' /%3E%3C/svg%3E") no-repeat center;
@@ -332,7 +347,7 @@ export const WebChatContainerStateful = props => {
             }
 
             .ms_lcw_webchat_sent_message img.webchat__render-markdown__external-link-icon {
-                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp18 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp18 === void 0 ? void 0 : (_webChatContainerProp19 = _webChatContainerProp18.sentMessageAnchorStyles) === null || _webChatContainerProp19 === void 0 ? void 0 : _webChatContainerProp19.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)} !important;
+                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp23 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp23 === void 0 ? void 0 : (_webChatContainerProp24 = _webChatContainerProp23.sentMessageAnchorStyles) === null || _webChatContainerProp24 === void 0 ? void 0 : _webChatContainerProp24.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)} !important;
                 background-image: none !important;
                 filter: none !important;
                 mask: url("data:image/svg+xml,%3Csvg viewBox='3 3 18 18' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M7.2501 4.50017H10.7495C11.1637 4.50017 11.4995 4.83596 11.4995 5.25017C11.4995 5.62986 11.2173 5.94366 10.8513 5.99332L10.7495 6.00017H7.24974C6.07079 5.99961 5.10349 6.90656 5.00786 8.06112L5.00028 8.22003L5.00312 16.7507C5.00343 17.9415 5.92885 18.9161 7.09966 18.9949L7.25371 19.0001L15.7518 18.9884C16.9415 18.9868 17.9145 18.062 17.9935 16.8923L17.9987 16.7384V13.2321C17.9987 12.8179 18.3345 12.4821 18.7487 12.4821C19.1284 12.4821 19.4422 12.7643 19.4918 13.1303L19.4987 13.2321V16.7384C19.4987 18.7407 17.9293 20.3769 15.9528 20.4829L15.7538 20.4884L7.25827 20.5001L7.05495 20.4949C5.14239 20.3954 3.60895 18.8627 3.50837 16.9502L3.50312 16.7511L3.50089 8.2527L3.50529 8.0502C3.60539 6.13749 5.13867 4.60449 7.05096 4.50527L7.2501 4.50017H10.7495H7.2501ZM13.7481 3.00146L20.3018 3.00197L20.4014 3.01575L20.5022 3.04393L20.559 3.06803C20.6122 3.09122 20.6634 3.12163 20.7111 3.15885L20.7804 3.22156L20.8641 3.32014L20.9183 3.41025L20.957 3.50057L20.9762 3.56476L20.9898 3.62862L20.9992 3.72282L20.9997 10.2554C20.9997 10.6696 20.6639 11.0054 20.2497 11.0054C19.87 11.0054 19.5562 10.7232 19.5065 10.3571L19.4997 10.2554L19.4989 5.56147L12.2797 12.7847C12.0134 13.051 11.5968 13.0753 11.3031 12.8575L11.219 12.7849C10.9527 12.5187 10.9284 12.1021 11.1462 11.8084L11.2188 11.7243L18.4369 4.50146H13.7481C13.3684 4.50146 13.0546 4.21931 13.005 3.85324L12.9981 3.75146C12.9981 3.37177 13.2803 3.05797 13.6464 3.00831L13.7481 3.00146Z' fill='currentColor' /%3E%3C/svg%3E") no-repeat center;
@@ -350,18 +365,18 @@ export const WebChatContainerStateful = props => {
         .ms_lcw_webchat_received_message a:visited,
         .ms_lcw_webchat_received_message a:hover,
         .ms_lcw_webchat_received_message a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp20 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp20 === void 0 ? void 0 : (_webChatContainerProp21 = _webChatContainerProp20.receivedMessageAnchorStyles) === null || _webChatContainerProp21 === void 0 ? void 0 : _webChatContainerProp21.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp25 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp25 === void 0 ? void 0 : (_webChatContainerProp26 = _webChatContainerProp25.receivedMessageAnchorStyles) === null || _webChatContainerProp26 === void 0 ? void 0 : _webChatContainerProp26.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)};
         }
         .ms_lcw_webchat_sent_message a:link,
         .ms_lcw_webchat_sent_message a:visited,
         .ms_lcw_webchat_sent_message a:hover,
         .ms_lcw_webchat_sent_message a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp22 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp22 === void 0 ? void 0 : (_webChatContainerProp23 = _webChatContainerProp22.sentMessageAnchorStyles) === null || _webChatContainerProp23 === void 0 ? void 0 : _webChatContainerProp23.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp27 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp27 === void 0 ? void 0 : (_webChatContainerProp28 = _webChatContainerProp27.sentMessageAnchorStyles) === null || _webChatContainerProp28 === void 0 ? void 0 : _webChatContainerProp28.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)};
         }
 
         // we had a nasty bug long time ago with crashing borders messing with the sendbox, so if customer adds this value, they need to deal with that
         .webchat__bubble:not(.webchat__bubble--from-user) .webchat__bubble__content {
-            border-radius: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp24 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp24 === void 0 ? void 0 : _webChatContainerProp24.bubbleBorderRadius) ?? 0} !important; /* Override border-radius */
+            border-radius: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp29 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp29 === void 0 ? void 0 : _webChatContainerProp29.bubbleBorderRadius) ?? 0} !important; /* Override border-radius */
         }
 
         .webchat__stacked-layout_container>div {
@@ -398,8 +413,8 @@ export const WebChatContainerStateful = props => {
 
         /* Suggested actions carousel previous/next navigation focus */
         .webchat__suggested-actions .webchat__suggested-actions__carousel .react-film__flipper:focus-visible .react-film__flipper__body {
-            outline: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp25 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp25 === void 0 ? void 0 : _webChatContainerProp25.suggestedActionKeyboardFocusIndicatorBorderStyle) ?? "dashed"} ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp26 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp26 === void 0 ? void 0 : _webChatContainerProp26.suggestedActionKeyboardFocusIndicatorBorderWidth) ?? "1px"} ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp27 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp27 === void 0 ? void 0 : _webChatContainerProp27.suggestedActionKeyboardFocusIndicatorBorderColor) ?? "#605E5C"} !important;
-            outline-offset: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp28 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp28 === void 0 ? void 0 : _webChatContainerProp28.suggestedActionKeyboardFocusIndicatorInset) ?? "2px"} !important;
+            outline: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp30 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp30 === void 0 ? void 0 : _webChatContainerProp30.suggestedActionKeyboardFocusIndicatorBorderStyle) ?? "dashed"} ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp31 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp31 === void 0 ? void 0 : _webChatContainerProp31.suggestedActionKeyboardFocusIndicatorBorderWidth) ?? "1px"} ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp32 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp32 === void 0 ? void 0 : _webChatContainerProp32.suggestedActionKeyboardFocusIndicatorBorderColor) ?? "#605E5C"} !important;
+            outline-offset: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp33 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp33 === void 0 ? void 0 : _webChatContainerProp33.suggestedActionKeyboardFocusIndicatorInset) ?? "2px"} !important;
 
         `), /*#__PURE__*/React.createElement(Stack, {
     styles: containerStyles,

package/lib/esm/components/webchatcontainerstateful/common/activityConverters/convertPersistentChatHistoryMessageToActivity.js

@@ -1,4 +1,5 @@
 import { Constants } from "../../../../common/Constants";
+import { SupportedAdaptiveCards } from "@microsoft/omnichannel-chat-sdk/lib/utils/printers/interfaces/SupportedAdaptiveCards";
 import botActivity from "../activities/botActivity";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -17,15 +18,24 @@ const convertStringValueToInt = value => {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const convertPersistentChatHistoryMessageToActivity = message => {
-  var _from$user, _from$application;
+  var _from$application, _from$user, _from$application2;
   const {
     additionalData,
     attachments,
+    botContentType,
     content,
     created,
     from,
     transcriptOriginalMessageId
   } = message;
+  const isFromCustomer = (from === null || from === void 0 ? void 0 : (_from$application = from.application) === null || _from$application === void 0 ? void 0 : _from$application.displayName) === "Customer";
+
+  // Filter out customer responses to adaptive cards (e.g., form submissions like {"value":{"goPaperless":"yes"}}).
+  // These are the customer's postBack/messageBack replies to bot adaptive cards — not displayable content.
+  // In live chat, webchat hides these natively; in history we must filter them explicitly.
+  if (isFromCustomer && botContentType === "azurebotservice.adaptivecard") {
+    return null;
+  }
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const activity = {
     ...botActivity,
@@ -47,20 +57,14 @@ const convertPersistentChatHistoryMessageToActivity = message => {
     }
   }
   if (additionalData !== null && additionalData !== void 0 && additionalData.tags) {
-    const {
-      tags,
-      ConversationId
-    } = additionalData;
-    if (ConversationId) {
-      activity.channelData.conversationId = ConversationId;
-    }
-    if (tags) {
-      const formattedTags = additionalData.tags.split(",");
-      activity.channelData = {
-        ...activity.channelData,
-        tags: [...activity.channelData.tags, ...formattedTags]
-      };
-    }
+    const formattedTags = additionalData.tags.split(",");
+    activity.channelData = {
+      ...activity.channelData,
+      tags: [...activity.channelData.tags, ...formattedTags]
+    };
+  }
+  if (additionalData !== null && additionalData !== void 0 && additionalData.ConversationId) {
+    activity.channelData.conversationId = additionalData.ConversationId;
   }
   if (from !== null && from !== void 0 && (_from$user = from.user) !== null && _from$user !== void 0 && _from$user.displayName) {
     activity.from = {
@@ -68,13 +72,110 @@ const convertPersistentChatHistoryMessageToActivity = message => {
       name: from.user.displayName
     };
   }
-  if ((from === null || from === void 0 ? void 0 : (_from$application = from.application) === null || _from$application === void 0 ? void 0 : _from$application.displayName) === "Customer") {
+  if ((from === null || from === void 0 ? void 0 : (_from$application2 = from.application) === null || _from$application2 === void 0 ? void 0 : _from$application2.displayName) === "Customer") {
     activity.from = {
       role: "user",
       name: from.application.displayName
     };
   }
   if (content) {
+    var _parsedContent, _parsedContent$value;
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    let parsedContent;
+    try {
+      parsedContent = JSON.parse(content);
+    } catch (error) {
+      parsedContent = null; // fall back to normal text handling
+    }
+
+    // Check if this is a customer form submission response (e.g., RichObjectMessage_Form)
+    // These should be ignored as they are form submission data, not displayable content
+    if (isFromCustomer && ((_parsedContent = parsedContent) === null || _parsedContent === void 0 ? void 0 : (_parsedContent$value = _parsedContent.value) === null || _parsedContent$value === void 0 ? void 0 : _parsedContent$value.type) === "RichObjectMessage_Form") {
+      return null;
+    }
+    if (parsedContent && typeof parsedContent === "object") {
+      var _parsedContent$sugges;
+      // Structural detection: check the parsed object's properties directly
+      const hasAttachments = Array.isArray(parsedContent.attachments) && parsedContent.attachments.length > 0;
+      const hasSuggestedActions = Array.isArray((_parsedContent$sugges = parsedContent.suggestedActions) === null || _parsedContent$sugges === void 0 ? void 0 : _parsedContent$sugges.actions) && parsedContent.suggestedActions.actions.length > 0;
+      const isRawAdaptiveCardBody = parsedContent.type === "AdaptiveCard";
+
+      // Filter out suggested-action-only messages from history.
+      // WebChat only renders suggestedActions for the most recent activity, so in history
+      // these render as empty "Suggested reply" text bubbles with no actionable buttons.
+      if (hasSuggestedActions && !hasAttachments) {
+        return null;
+      }
+
+      // Substring detection: check the raw content string for known card type patterns
+      const contentLower = content.toLowerCase();
+      const isAdaptiveCard = contentLower.includes(Constants.AdaptiveCardType);
+      const isSuggestedActions = contentLower.includes(Constants.SuggestedActionsType);
+      const containsSupportedCard = Object.values(SupportedAdaptiveCards).some(type => contentLower.includes(type.toLowerCase()));
+
+      // If the content is a raw adaptive card body (type: "AdaptiveCard"), wrap it as an attachment
+      // so webchat can render it properly instead of treating it as an unknown activity type
+      if (isRawAdaptiveCardBody) {
+        return {
+          ...activity,
+          text: "",
+          attachments: [{
+            contentType: SupportedAdaptiveCards.Adaptive,
+            content: parsedContent
+          }],
+          timestamp,
+          channelData: {
+            ...activity.channelData,
+            "webchat:sequence-id": webchatSequenceId
+          }
+        };
+      }
+
+      // Detect rich content using both structural checks and substring matching
+      if (hasAttachments || hasSuggestedActions || isAdaptiveCard || isSuggestedActions || containsSupportedCard) {
+        var _activity$from;
+        // Preserve from.role from the base activity — parsedContent.from may lack the role property
+        // which webchat needs to determine how to render the message (bot vs user)
+        const preservedFrom = {
+          ...activity.from,
+          ...(parsedContent.from || {}),
+          role: ((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) || "bot"
+        };
+        return {
+          ...activity,
+          ...parsedContent,
+          from: preservedFrom,
+          timestamp,
+          channelData: {
+            ...activity.channelData,
+            "webchat:sequence-id": webchatSequenceId
+          }
+        };
+      }
+
+      // If parsedContent is a webchat activity (type: "message") but didn't match any specific card check,
+      // still treat it as a rich activity to avoid displaying raw JSON as text
+      if (parsedContent.type === "message" && (parsedContent.attachments || parsedContent.suggestedActions || parsedContent.value)) {
+        var _activity$from2;
+        const preservedFrom = {
+          ...activity.from,
+          ...(parsedContent.from || {}),
+          role: ((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) || "bot"
+        };
+        return {
+          ...activity,
+          ...parsedContent,
+          from: preservedFrom,
+          timestamp,
+          channelData: {
+            ...activity.channelData,
+            "webchat:sequence-id": webchatSequenceId
+          }
+        };
+      }
+    }
+
+    // Plain text message
     return {
       ...activity,
       text: content,

package/lib/esm/components/webchatcontainerstateful/common/defaultStyles/defaultAdaptiveCardStyles.js

@@ -3,5 +3,7 @@ export const defaultAdaptiveCardStyles = {
   color: "black",
   anchorColor: "blue",
   textWhiteSpace: "normal",
-  buttonWhiteSpace: "normal"
+  buttonWhiteSpace: "normal",
+  buttonFlexWrap: "nowrap",
+  buttonGap: "0px"
 };

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/WebChatEventSubscribers.js

@@ -70,15 +70,26 @@ const WebChatEventSubscribers = () => {
             // Dispatch events when connection is established
             setTimeout(() => {
               dispatchCustomEvent(ChatWidgetEvents.FETCH_PERSISTENT_CHAT_HISTORY);
+              // The trigger activity renders the "Loading previous messages..." banner
+              // via LazyLoadActivity. We set webchat:sequence-id to 1 and timestamp
+              // to epoch+1ms so WebChat sorts this activity BEFORE all history messages
+              // (which have sequence-ids based on transcriptOriginalMessageId timestamps).
+              // Without these, WebChat places activities without a sequence-id at the
+              // end of the transcript, causing the banner to appear at the bottom and
+              // breaking the IntersectionObserver pagination trigger (the observer only
+              // fires on visibility transitions — if the element starts visible at the
+              // bottom, the initial fire is blocked by the paused state and never
+              // re-fires since there is no transition).
               dispatchCustomEvent(ChatWidgetEvents.ADD_ACTIVITY, {
                 activity: {
                   from: {
                     role: "bot"
                   },
-                  timestamp: 0,
+                  timestamp: new Date(1).toISOString(),
                   type: "message",
                   channelData: {
-                    tags: [Constants.persistentChatHistoryMessagePullTriggerTag]
+                    tags: [Constants.persistentChatHistoryMessagePullTriggerTag],
+                    "webchat:sequence-id": 1
                   }
                 }
               });