@microsoft/omnichannel-chat-widget 1.8.4-main.9ae37a9 → 1.8.4-main.c687f88

package/lib/cjs/common/telemetry/loggers/appInsightsLogger.js

@@ -14,11 +14,11 @@ function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "functio
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 var AllowedKeys;
 (function (AllowedKeys) {
-  AllowedKeys["OrganizationId"] = "OrganizationId";
-  AllowedKeys["ConversationId"] = "LiveWorkItemId";
+  AllowedKeys["OrganizationId"] = "powerplatform.analytics.resource.organization.id";
+  AllowedKeys["ConversationId"] = "powerplatform.analytics.resource.id";
   AllowedKeys["ElapsedTimeInMilliseconds"] = "Duration";
-  AllowedKeys["Description"] = "Description";
-  AllowedKeys["ChannelId"] = "ChannelType";
+  AllowedKeys["Description"] = "omnichannel.description";
+  AllowedKeys["ChannelId"] = "omnichannel.channel.type";
   AllowedKeys["LCWRuntimeId"] = "ClientSessionId";
 })(AllowedKeys || (AllowedKeys = {}));
 let initializationPromise = null;
@@ -95,8 +95,8 @@ const appInsightsLogger = appInsightsKey => {
         if (eventName) {
           const trackingEventName = getTrackingEventName(logLevel, eventName);
           const eventProperties = setEventProperties(trackingEventName, telemetryInfo);
-          _logger.trackEvent({
-            name: trackingEventName,
+          _logger.trackTrace({
+            message: trackingEventName,
             properties: eventProperties
           });
         }
@@ -142,7 +142,7 @@ const appInsightsLogger = appInsightsKey => {
     // Additional properties
     eventProperties["ConversationStage"] = customProperties.ConversationStage ?? _TelemetryConstants.ConversationStage.CSREngagement;
     eventProperties["Scenario"] = "Conversation Diagnostics";
-    eventProperties["OperationName"] = eventName.includes(": ") ? eventName.split(": ")[1] : eventName;
+    eventProperties["powerplatform.analytics.subscenario"] = eventName.includes(": ") ? eventName.split(": ")[1] : eventName;
     return eventProperties;
   }
   function getTrackingEventName(logLevel, eventName) {

package/lib/cjs/common/utils.js

@@ -7,7 +7,9 @@ exports.getCustomEventValue = exports.getConversationDetailsCall = exports.getBr
 exports.getDeviceType = getDeviceType;
 exports.getWidgetEndChatEventName = exports.getWidgetCacheIdfromProps = exports.getWidgetCacheId = exports.getTimestampHourMinute = exports.getStateFromCache = exports.getLocaleDirection = exports.getIconText = exports.getDomain = void 0;
 exports.isEndConversationDueToOverflowActivity = isEndConversationDueToOverflowActivity;
-exports.setTabIndices = exports.setOcUserAgent = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseLowerCaseString = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isValidCustomEvent = exports.isUndefinedOrEmpty = exports.isThisSessionPopout = exports.isNullOrUndefined = exports.isNullOrEmptyString = void 0;
+exports.parseAdaptiveCardPayload = exports.newGuid = exports.isValidCustomEvent = exports.isUndefinedOrEmpty = exports.isThisSessionPopout = exports.isNullOrUndefined = exports.isNullOrEmptyString = void 0;
+exports.parseBooleanFromConfig = parseBooleanFromConfig;
+exports.setTabIndices = exports.setOcUserAgent = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseLowerCaseString = void 0;
 var _Constants = require("./Constants");
 var _TelemetryConstants = require("./telemetry/TelemetryConstants");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
@@ -519,4 +521,15 @@ exports.getCustomEventValue = getCustomEventValue;
 function isEndConversationDueToOverflowActivity(activity) {
   var _activity$channelData, _activity$channelData2;
   return (activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : _activity$channelData.tags) && Array.isArray(activity === null || activity === void 0 ? void 0 : (_activity$channelData2 = activity.channelData) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.tags) && activity.channelData.tags.includes(_Constants.Constants.EndConversationDueToOverflow);
+}
+
+/**
+ * Parses a value that can be boolean or string ("true"/"false") into a boolean.
+ * Handles null/undefined by returning false.
+ * 
+ * @param value - The value to parse (can be boolean, string, null, or undefined)
+ * @returns true if value is true or "true" (case-insensitive), false otherwise
+ */
+function parseBooleanFromConfig(value) {
+  return value === true || (value === null || value === void 0 ? void 0 : value.toString().toLowerCase()) === "true";
 }

package/lib/cjs/components/errorboundary/ErrorBoundary.js

@@ -19,11 +19,12 @@ function _possibleConstructorReturn(self, call) { if (call && (typeof call === "
 function _assertThisInitialized(self) { if (self === void 0) { throw new ReferenceError("this hasn't been initialised - super() hasn't been called"); } return self; }
 function _isNativeReflectConstruct() { if (typeof Reflect === "undefined" || !Reflect.construct) return false; if (Reflect.construct.sham) return false; if (typeof Proxy === "function") return true; try { Boolean.prototype.valueOf.call(Reflect.construct(Boolean, [], function () {})); return true; } catch (e) { return false; } }
 function _getPrototypeOf(o) { _getPrototypeOf = Object.setPrototypeOf ? Object.getPrototypeOf.bind() : function _getPrototypeOf(o) { return o.__proto__ || Object.getPrototypeOf(o); }; return _getPrototypeOf(o); }
+// eslint-disable-next-line @typescript-eslint/ban-types
 const RenderChildrenFunction = _ref => {
   let {
     children
   } = _ref;
-  return typeof children === 'function' ? children() : children;
+  return typeof children === "function" ? children() : children;
 };
 let ErrorBoundary = /*#__PURE__*/function (_Component) {
   _inherits(ErrorBoundary, _Component);

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -12,6 +12,8 @@ var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _LazyLoadActivity = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
+var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
+var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
@@ -343,6 +345,9 @@ const closeChatStateCleanUp = dispatch => {
     payload: {}
   });
 
+  // Dismiss the chat disconnect notification banner if it was shown
+  _NotificationHandler.NotificationHandler.dismissNotification(_NotificationScenarios.NotificationScenarios.ChatDisconnect);
+
   // Clear live chat context only if chat widget is fully closed to support transcript calls after sessionclose is called
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,

package/lib/cjs/components/livechatwidget/common/liveChatConfigUtils.js

@@ -3,15 +3,17 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.isPostChatSurveyEnabled = exports.isPersistentChatEnabled = exports.getPostChatSurveyConfig = void 0;
-var _Constants = require("../../../common/Constants");
+exports.shouldLoadPersistentChatHistory = exports.isPostChatSurveyEnabled = exports.isPersistentChatEnabled = exports.getPostChatSurveyConfig = void 0;
 var _utils = require("../../../common/utils");
+var _Constants = require("../../../common/Constants");
 const isPostChatSurveyEnabled = async facadeChatSDK => {
   var _chatConfig$LiveWSAnd;
   const chatConfig = await facadeChatSDK.getLiveChatConfig();
   const postChatEnabled = (_chatConfig$LiveWSAnd = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd === void 0 ? void 0 : _chatConfig$LiveWSAnd.msdyn_postconversationsurveyenable.toString().toLowerCase();
   return postChatEnabled === "true";
 };
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.isPostChatSurveyEnabled = isPostChatSurveyEnabled;
 const getPostChatSurveyConfig = async facadeChatSDK => {
   var _chatConfig$LiveWSAnd2, _chatConfig$LiveWSAnd3, _chatConfig$LiveWSAnd4, _chatConfig$LiveWSAnd5, _chatConfig$LiveWSAnd6, _chatConfig$LiveWSAnd7, _chatConfig$LiveWSAnd8, _chatConfig$LiveWSAnd9, _chatConfig$LiveWSAnd10;
@@ -34,6 +36,36 @@ const isPersistentChatEnabled = conversationMode => {
   if ((0, _utils.isNullOrUndefined)(conversationMode)) {
     return false;
   }
-  return (conversationMode === null || conversationMode === void 0 ? void 0 : conversationMode.toString().toLowerCase()) === _Constants.ConversationMode.Persistent;
+  return (conversationMode === null || conversationMode === void 0 ? void 0 : conversationMode.toString()) === _Constants.ConversationMode.Persistent;
+};
+
+/**
+ * Determines if persistent chat history should be loaded based on all required conditions.
+ * 
+ * @param extendedChatConfig - The extended chat configuration object
+ * @returns true if ALL conditions are met:
+ *   1. Conversation mode must be Persistent ("192350001")
+ *   2. History is enabled in admin config (msdyn_enablepersistentchatpreviousconversations)
+ *   3. History is enabled via feature flag (lcwPersistentChatHistoryEnabled)
+ */
+exports.isPersistentChatEnabled = isPersistentChatEnabled;
+const shouldLoadPersistentChatHistory = extendedChatConfig => {
+  var _extendedChatConfig$L, _extendedChatConfig$L2, _extendedChatConfig$L3;
+  // CRITICAL: First check if conversation mode is persistent
+  // Only persistent mode ("192350001") should allow history loading
+  const isPersistentChatEnabledForWidget = isPersistentChatEnabled(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L === void 0 ? void 0 : _extendedChatConfig$L.msdyn_conversationmode);
+  if (!isPersistentChatEnabledForWidget) {
+    return false;
+  }
+
+  // Check if history is enabled in admin config (handles both boolean and string "true"/"false")
+  const isHistoryEnabledInConfig = (0, _utils.parseBooleanFromConfig)(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L2 = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L2 === void 0 ? void 0 : _extendedChatConfig$L2.msdyn_enablepersistentchatpreviousconversations);
+  if (!isHistoryEnabledInConfig) {
+    return false;
+  }
+
+  // Check if history is enabled via feature flag (handles both boolean and string "true"/"false")
+  const isHistoryEnabledViaFCB = (0, _utils.parseBooleanFromConfig)(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L3 = extendedChatConfig.LcwFcbConfiguration) === null || _extendedChatConfig$L3 === void 0 ? void 0 : _extendedChatConfig$L3.lcwPersistentChatHistoryEnabled);
+  return isHistoryEnabledViaFCB;
 };
-exports.isPersistentChatEnabled = isPersistentChatEnabled;
+exports.shouldLoadPersistentChatHistory = shouldLoadPersistentChatHistory;

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -814,7 +814,7 @@ const LiveChatWidgetStateful = props => {
 
     // In conversational survey, we need to check post chat survey logics before we set ConversationState to InActive
     // Hence setting ConversationState to InActive will be done later in the post chat flows
-    if (!isConversationalSurveyEnabled && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta12 = inMemoryState.appStates) === null || _inMemoryState$appSta12 === void 0 ? void 0 : _inMemoryState$appSta12.conversationEndedBy) === _Constants.ConversationEndEntity.Agent || (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta13 = inMemoryState.appStates) === null || _inMemoryState$appSta13 === void 0 ? void 0 : _inMemoryState$appSta13.conversationEndedBy) === _Constants.ConversationEndEntity.Bot) {
+    if (!isConversationalSurveyEnabled && ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta12 = inMemoryState.appStates) === null || _inMemoryState$appSta12 === void 0 ? void 0 : _inMemoryState$appSta12.conversationEndedBy) === _Constants.ConversationEndEntity.Agent || (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta13 = inMemoryState.appStates) === null || _inMemoryState$appSta13 === void 0 ? void 0 : _inMemoryState$appSta13.conversationEndedBy) === _Constants.ConversationEndEntity.Bot)) {
       dispatch({
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.InActive
@@ -963,6 +963,7 @@ const LiveChatWidgetStateful = props => {
   // React to dynamic bot avatar initials updates from context
   (0, _react2.useEffect)(() => {
     if (state.domainStates.botAvatarInitials && state.domainStates.botAvatarInitials !== webChatStyles.botAvatarInitials) {
+      /* eslint-disable-next-line @typescript-eslint/no-non-null-assertion */
       setWebChatStyles(styles => ({
         ...styles,
         botAvatarInitials: state.domainStates.botAvatarInitials

package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -31,7 +31,7 @@ const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, co
   return `${surveyInviteLink}&${surveyLinkParams.toString()}`;
 };
 const PostChatSurveyPaneStateful = props => {
-  var _props$styleProps, _state$appStates, _props$controlProps;
+  var _props$styleProps, _state$appStates, _state$domainStates$p, _props$controlProps;
   (0, _react.useEffect)(() => {
     uiTimer = (0, _utils.createTimer)();
     _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
@@ -48,13 +48,15 @@ const PostChatSurveyPaneStateful = props => {
   });
   let surveyInviteLink = "";
   const surveyMode = (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.selectedSurveyMode) === _PostChatSurveyMode.PostChatSurveyMode.Embed;
-  if (state.domainStates.postChatContext.botSurveyInviteLink &&
+  if ((_state$domainStates$p = state.domainStates.postChatContext) !== null && _state$domainStates$p !== void 0 && _state$domainStates$p.botSurveyInviteLink &&
   // Bot survey enabled
   state.appStates.postChatParticipantType === _Constants.ParticipantType.Bot) {
+    var _state$domainStates$p2, _state$domainStates$p3;
     // Only Bot has engaged
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
+    surveyInviteLink = generateSurveyInviteLink((_state$domainStates$p2 = state.domainStates.postChatContext) === null || _state$domainStates$p2 === void 0 ? void 0 : _state$domainStates$p2.botSurveyInviteLink, surveyMode, (_state$domainStates$p3 = state.domainStates.postChatContext) === null || _state$domainStates$p3 === void 0 ? void 0 : _state$domainStates$p3.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   } else {
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
+    var _state$domainStates$p4, _state$domainStates$p5;
+    surveyInviteLink = generateSurveyInviteLink((_state$domainStates$p4 = state.domainStates.postChatContext) === null || _state$domainStates$p4 === void 0 ? void 0 : _state$domainStates$p4.surveyInviteLink, surveyMode, (_state$domainStates$p5 = state.domainStates.postChatContext) === null || _state$domainStates$p5 === void 0 ? void 0 : _state$domainStates$p5.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   }
   if (props.copilotSurveyContext) {
     surveyInviteLink = `${surveyInviteLink}&mcs_additionalcontext=${JSON.stringify(props.copilotSurveyContext)}`;

package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -62,7 +62,7 @@ const createMagicCodeSuccessResponse = signin => {
   };
 };
 const WebChatContainerStateful = props => {
-  var _props$webChatContain, _defaultWebChatContai, _extendedChatConfig$L, _extendedChatConfig$L2, _extendedChatConfig$L3, _extendedChatConfig$L4, _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _webChatContainerProp9, _props$webChatContain6, _props$webChatContain7, _defaultWebChatContai2, _props$webChatContain8, _props$webChatContain9, _defaultWebChatContai3, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _webChatContainerProp24, _props$webChatContain10, _props$webChatContain11, _webChatContainerProp25, _webChatContainerProp26, _webChatContainerProp27, _webChatContainerProp28, _props$citationPanePr, _props$citationPanePr2, _props$citationPanePr3, _props$citationPanePr4, _props$citationPanePr5;
+  var _props$webChatContain, _defaultWebChatContai, _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _webChatContainerProp9, _props$webChatContain6, _props$webChatContain7, _defaultWebChatContai2, _props$webChatContain8, _props$webChatContain9, _defaultWebChatContai3, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _webChatContainerProp24, _props$webChatContain10, _props$webChatContain11, _webChatContainerProp25, _webChatContainerProp26, _webChatContainerProp27, _webChatContainerProp28, _props$citationPanePr, _props$citationPanePr2, _props$citationPanePr3, _props$citationPanePr4, _props$citationPanePr5;
   const [facadeChatSDK] = (0, _useFacadeChatSDKStore.default)();
 
   // Create a font family that includes emoji support, based on the primary font or default
@@ -96,12 +96,9 @@ const WebChatContainerStateful = props => {
 
   // Type the chatConfig properly to avoid 'any' usage
   const extendedChatConfig = props.chatConfig;
-  const isHistoryEnabledInConfig = extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L === void 0 ? void 0 : _extendedChatConfig$L.msdyn_enablepersistentchatpreviousconversations;
-  const isHistoryEnabledViaFCB = extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L2 = extendedChatConfig.LcwFcbConfiguration) === null || _extendedChatConfig$L2 === void 0 ? void 0 : _extendedChatConfig$L2.lcwPersistentChatHistoryEnabled;
-  const isPersistentChatEnabledForWidget = !!(extendedChatConfig !== null && extendedChatConfig !== void 0 && (_extendedChatConfig$L3 = extendedChatConfig.LiveChatConfigAuthSettings) !== null && _extendedChatConfig$L3 !== void 0 && _extendedChatConfig$L3.msdyn_javascriptclientfunction) || (0, _liveChatConfigUtils.isPersistentChatEnabled)(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L4 = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L4 === void 0 ? void 0 : _extendedChatConfig$L4.msdyn_conversationmode);
 
-  // Check if both persistent chat and widget support are enabled
-  const shouldLoadPersistentHistoryMessages = isHistoryEnabledInConfig && isHistoryEnabledViaFCB && isPersistentChatEnabledForWidget;
+  // Determine if persistent chat history should be loaded based on all conditions
+  const shouldLoadPersistentHistoryMessages = (0, _liveChatConfigUtils.shouldLoadPersistentChatHistory)(extendedChatConfig);
   if (shouldLoadPersistentHistoryMessages) {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.PersistentChatHistoryEnabled

package/lib/cjs/components/webchatcontainerstateful/common/activityConverters/convertPersistentChatHistoryMessageToActivity.js

@@ -53,20 +53,14 @@ const convertPersistentChatHistoryMessageToActivity = message => {
     }
   }
   if (additionalData !== null && additionalData !== void 0 && additionalData.tags) {
-    const {
-      tags,
-      ConversationId
-    } = additionalData;
-    if (ConversationId) {
-      activity.channelData.conversationId = ConversationId;
-    }
-    if (tags) {
-      const formattedTags = additionalData.tags.split(",");
-      activity.channelData = {
-        ...activity.channelData,
-        tags: [...activity.channelData.tags, ...formattedTags]
-      };
-    }
+    const formattedTags = additionalData.tags.split(",");
+    activity.channelData = {
+      ...activity.channelData,
+      tags: [...activity.channelData.tags, ...formattedTags]
+    };
+  }
+  if (additionalData !== null && additionalData !== void 0 && additionalData.ConversationId) {
+    activity.channelData.conversationId = additionalData.ConversationId;
   }
   if (from !== null && from !== void 0 && (_from$user = from.user) !== null && _from$user !== void 0 && _from$user.displayName) {
     activity.from = {

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js

@@ -17,6 +17,8 @@ var _useChatContextStore = _interopRequireDefault(require("../../../../../../hoo
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+/* eslint-disable @typescript-eslint/no-explicit-any */
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const NotDeliveredTimestamp = _ref => {
   var _state$domainStates$r, _state$domainStates$r2, _state$domainStates$r3, _state$domainStates$r4, _state$domainStates$m, _state$domainStates$m2;

package/lib/esm/common/telemetry/loggers/appInsightsLogger.js

@@ -5,11 +5,11 @@ import { AppInsightsTelemetryMessage } from "../../Constants";
 import { AppInsightsEventMapping } from "../AppInsightsEvents";
 var AllowedKeys;
 (function (AllowedKeys) {
-  AllowedKeys["OrganizationId"] = "OrganizationId";
-  AllowedKeys["ConversationId"] = "LiveWorkItemId";
+  AllowedKeys["OrganizationId"] = "powerplatform.analytics.resource.organization.id";
+  AllowedKeys["ConversationId"] = "powerplatform.analytics.resource.id";
   AllowedKeys["ElapsedTimeInMilliseconds"] = "Duration";
-  AllowedKeys["Description"] = "Description";
-  AllowedKeys["ChannelId"] = "ChannelType";
+  AllowedKeys["Description"] = "omnichannel.description";
+  AllowedKeys["ChannelId"] = "omnichannel.channel.type";
   AllowedKeys["LCWRuntimeId"] = "ClientSessionId";
 })(AllowedKeys || (AllowedKeys = {}));
 let initializationPromise = null;
@@ -86,8 +86,8 @@ export const appInsightsLogger = appInsightsKey => {
         if (eventName) {
           const trackingEventName = getTrackingEventName(logLevel, eventName);
           const eventProperties = setEventProperties(trackingEventName, telemetryInfo);
-          _logger.trackEvent({
-            name: trackingEventName,
+          _logger.trackTrace({
+            message: trackingEventName,
             properties: eventProperties
           });
         }
@@ -133,7 +133,7 @@ export const appInsightsLogger = appInsightsKey => {
     // Additional properties
     eventProperties["ConversationStage"] = customProperties.ConversationStage ?? ConversationStage.CSREngagement;
     eventProperties["Scenario"] = "Conversation Diagnostics";
-    eventProperties["OperationName"] = eventName.includes(": ") ? eventName.split(": ")[1] : eventName;
+    eventProperties["powerplatform.analytics.subscenario"] = eventName.includes(": ") ? eventName.split(": ")[1] : eventName;
     return eventProperties;
   }
   function getTrackingEventName(logLevel, eventName) {

package/lib/esm/common/utils.js

@@ -474,4 +474,15 @@ export const getCustomEventValue = customEventPayload => {
 export function isEndConversationDueToOverflowActivity(activity) {
   var _activity$channelData, _activity$channelData2;
   return (activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : _activity$channelData.tags) && Array.isArray(activity === null || activity === void 0 ? void 0 : (_activity$channelData2 = activity.channelData) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.tags) && activity.channelData.tags.includes(Constants.EndConversationDueToOverflow);
+}
+
+/**
+ * Parses a value that can be boolean or string ("true"/"false") into a boolean.
+ * Handles null/undefined by returning false.
+ * 
+ * @param value - The value to parse (can be boolean, string, null, or undefined)
+ * @returns true if value is true or "true" (case-insensitive), false otherwise
+ */
+export function parseBooleanFromConfig(value) {
+  return value === true || (value === null || value === void 0 ? void 0 : value.toString().toLowerCase()) === "true";
 }

package/lib/esm/components/errorboundary/ErrorBoundary.js

@@ -10,12 +10,14 @@ function _possibleConstructorReturn(self, call) { if (call && (typeof call === "
 function _assertThisInitialized(self) { if (self === void 0) { throw new ReferenceError("this hasn't been initialised - super() hasn't been called"); } return self; }
 function _isNativeReflectConstruct() { if (typeof Reflect === "undefined" || !Reflect.construct) return false; if (Reflect.construct.sham) return false; if (typeof Proxy === "function") return true; try { Boolean.prototype.valueOf.call(Reflect.construct(Boolean, [], function () {})); return true; } catch (e) { return false; } }
 function _getPrototypeOf(o) { _getPrototypeOf = Object.setPrototypeOf ? Object.getPrototypeOf.bind() : function _getPrototypeOf(o) { return o.__proto__ || Object.getPrototypeOf(o); }; return _getPrototypeOf(o); }
-import React, { Component } from 'react';
+import React, { Component } from "react";
+
+// eslint-disable-next-line @typescript-eslint/ban-types
 const RenderChildrenFunction = _ref => {
   let {
     children
   } = _ref;
-  return typeof children === 'function' ? children() : children;
+  return typeof children === "function" ? children() : children;
 };
 let ErrorBoundary = /*#__PURE__*/function (_Component) {
   _inherits(ErrorBoundary, _Component);

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -6,6 +6,8 @@ import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LazyLoadHandler } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
+import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
+import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
 import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader";
@@ -334,6 +336,9 @@ export const closeChatStateCleanUp = dispatch => {
     payload: {}
   });
 
+  // Dismiss the chat disconnect notification banner if it was shown
+  NotificationHandler.dismissNotification(NotificationScenarios.ChatDisconnect);
+
   // Clear live chat context only if chat widget is fully closed to support transcript calls after sessionclose is called
   dispatch({
     type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,

package/lib/esm/components/livechatwidget/common/liveChatConfigUtils.js

@@ -1,11 +1,13 @@
+import { isNullOrUndefined, parseBooleanFromConfig } from "../../../common/utils";
 import { ConversationMode } from "../../../common/Constants";
-import { isNullOrUndefined } from "../../../common/utils";
 export const isPostChatSurveyEnabled = async facadeChatSDK => {
   var _chatConfig$LiveWSAnd;
   const chatConfig = await facadeChatSDK.getLiveChatConfig();
   const postChatEnabled = (_chatConfig$LiveWSAnd = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd === void 0 ? void 0 : _chatConfig$LiveWSAnd.msdyn_postconversationsurveyenable.toString().toLowerCase();
   return postChatEnabled === "true";
 };
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const getPostChatSurveyConfig = async facadeChatSDK => {
   var _chatConfig$LiveWSAnd2, _chatConfig$LiveWSAnd3, _chatConfig$LiveWSAnd4, _chatConfig$LiveWSAnd5, _chatConfig$LiveWSAnd6, _chatConfig$LiveWSAnd7, _chatConfig$LiveWSAnd8, _chatConfig$LiveWSAnd9, _chatConfig$LiveWSAnd10;
   const chatConfig = await facadeChatSDK.getLiveChatConfig();
@@ -26,5 +28,34 @@ export const isPersistentChatEnabled = conversationMode => {
   if (isNullOrUndefined(conversationMode)) {
     return false;
   }
-  return (conversationMode === null || conversationMode === void 0 ? void 0 : conversationMode.toString().toLowerCase()) === ConversationMode.Persistent;
+  return (conversationMode === null || conversationMode === void 0 ? void 0 : conversationMode.toString()) === ConversationMode.Persistent;
+};
+
+/**
+ * Determines if persistent chat history should be loaded based on all required conditions.
+ * 
+ * @param extendedChatConfig - The extended chat configuration object
+ * @returns true if ALL conditions are met:
+ *   1. Conversation mode must be Persistent ("192350001")
+ *   2. History is enabled in admin config (msdyn_enablepersistentchatpreviousconversations)
+ *   3. History is enabled via feature flag (lcwPersistentChatHistoryEnabled)
+ */
+export const shouldLoadPersistentChatHistory = extendedChatConfig => {
+  var _extendedChatConfig$L, _extendedChatConfig$L2, _extendedChatConfig$L3;
+  // CRITICAL: First check if conversation mode is persistent
+  // Only persistent mode ("192350001") should allow history loading
+  const isPersistentChatEnabledForWidget = isPersistentChatEnabled(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L === void 0 ? void 0 : _extendedChatConfig$L.msdyn_conversationmode);
+  if (!isPersistentChatEnabledForWidget) {
+    return false;
+  }
+
+  // Check if history is enabled in admin config (handles both boolean and string "true"/"false")
+  const isHistoryEnabledInConfig = parseBooleanFromConfig(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L2 = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L2 === void 0 ? void 0 : _extendedChatConfig$L2.msdyn_enablepersistentchatpreviousconversations);
+  if (!isHistoryEnabledInConfig) {
+    return false;
+  }
+
+  // Check if history is enabled via feature flag (handles both boolean and string "true"/"false")
+  const isHistoryEnabledViaFCB = parseBooleanFromConfig(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L3 = extendedChatConfig.LcwFcbConfiguration) === null || _extendedChatConfig$L3 === void 0 ? void 0 : _extendedChatConfig$L3.lcwPersistentChatHistoryEnabled);
+  return isHistoryEnabledViaFCB;
 };

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -806,7 +806,7 @@ export const LiveChatWidgetStateful = props => {
 
     // In conversational survey, we need to check post chat survey logics before we set ConversationState to InActive
     // Hence setting ConversationState to InActive will be done later in the post chat flows
-    if (!isConversationalSurveyEnabled && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta12 = inMemoryState.appStates) === null || _inMemoryState$appSta12 === void 0 ? void 0 : _inMemoryState$appSta12.conversationEndedBy) === ConversationEndEntity.Agent || (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta13 = inMemoryState.appStates) === null || _inMemoryState$appSta13 === void 0 ? void 0 : _inMemoryState$appSta13.conversationEndedBy) === ConversationEndEntity.Bot) {
+    if (!isConversationalSurveyEnabled && ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta12 = inMemoryState.appStates) === null || _inMemoryState$appSta12 === void 0 ? void 0 : _inMemoryState$appSta12.conversationEndedBy) === ConversationEndEntity.Agent || (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta13 = inMemoryState.appStates) === null || _inMemoryState$appSta13 === void 0 ? void 0 : _inMemoryState$appSta13.conversationEndedBy) === ConversationEndEntity.Bot)) {
       dispatch({
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.InActive
@@ -955,6 +955,7 @@ export const LiveChatWidgetStateful = props => {
   // React to dynamic bot avatar initials updates from context
   useEffect(() => {
     if (state.domainStates.botAvatarInitials && state.domainStates.botAvatarInitials !== webChatStyles.botAvatarInitials) {
+      /* eslint-disable-next-line @typescript-eslint/no-non-null-assertion */
       setWebChatStyles(styles => ({
         ...styles,
         botAvatarInitials: state.domainStates.botAvatarInitials

package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -22,7 +22,7 @@ const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, co
   return `${surveyInviteLink}&${surveyLinkParams.toString()}`;
 };
 export const PostChatSurveyPaneStateful = props => {
-  var _props$styleProps, _state$appStates, _props$controlProps;
+  var _props$styleProps, _state$appStates, _state$domainStates$p, _props$controlProps;
   useEffect(() => {
     uiTimer = createTimer();
     TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.INFO, {
@@ -39,13 +39,15 @@ export const PostChatSurveyPaneStateful = props => {
   });
   let surveyInviteLink = "";
   const surveyMode = (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.selectedSurveyMode) === PostChatSurveyMode.Embed;
-  if (state.domainStates.postChatContext.botSurveyInviteLink &&
+  if ((_state$domainStates$p = state.domainStates.postChatContext) !== null && _state$domainStates$p !== void 0 && _state$domainStates$p.botSurveyInviteLink &&
   // Bot survey enabled
   state.appStates.postChatParticipantType === ParticipantType.Bot) {
+    var _state$domainStates$p2, _state$domainStates$p3;
     // Only Bot has engaged
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
+    surveyInviteLink = generateSurveyInviteLink((_state$domainStates$p2 = state.domainStates.postChatContext) === null || _state$domainStates$p2 === void 0 ? void 0 : _state$domainStates$p2.botSurveyInviteLink, surveyMode, (_state$domainStates$p3 = state.domainStates.postChatContext) === null || _state$domainStates$p3 === void 0 ? void 0 : _state$domainStates$p3.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   } else {
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
+    var _state$domainStates$p4, _state$domainStates$p5;
+    surveyInviteLink = generateSurveyInviteLink((_state$domainStates$p4 = state.domainStates.postChatContext) === null || _state$domainStates$p4 === void 0 ? void 0 : _state$domainStates$p4.surveyInviteLink, surveyMode, (_state$domainStates$p5 = state.domainStates.postChatContext) === null || _state$domainStates$p5 === void 0 ? void 0 : _state$domainStates$p5.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   }
   if (props.copilotSurveyContext) {
     surveyInviteLink = `${surveyInviteLink}&mcs_additionalcontext=${JSON.stringify(props.copilotSurveyContext)}`;

package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -21,7 +21,7 @@ import { defaultSentMessageAnchorStyles } from "./webchatcontroller/middlewares/
 import { defaultSystemMessageBoxStyles } from "./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles";
 import { defaultUserMessageBoxStyles } from "./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles";
 import { defaultWebChatContainerStatefulProps } from "./common/defaultProps/defaultWebChatContainerStatefulProps";
-import { isPersistentChatEnabled } from "../livechatwidget/common/liveChatConfigUtils";
+import { shouldLoadPersistentChatHistory } from "../livechatwidget/common/liveChatConfigUtils";
 import { useChatContextStore } from "../..";
 import useFacadeSDKStore from "../../hooks/useFacadeChatSDKStore";
 import usePersistentChatHistory from "./hooks/usePersistentChatHistory";
@@ -53,7 +53,7 @@ const createMagicCodeSuccessResponse = signin => {
   };
 };
 export const WebChatContainerStateful = props => {
-  var _props$webChatContain, _defaultWebChatContai, _extendedChatConfig$L, _extendedChatConfig$L2, _extendedChatConfig$L3, _extendedChatConfig$L4, _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _webChatContainerProp9, _props$webChatContain6, _props$webChatContain7, _defaultWebChatContai2, _props$webChatContain8, _props$webChatContain9, _defaultWebChatContai3, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _webChatContainerProp24, _props$webChatContain10, _props$webChatContain11, _webChatContainerProp25, _webChatContainerProp26, _webChatContainerProp27, _webChatContainerProp28, _props$citationPanePr, _props$citationPanePr2, _props$citationPanePr3, _props$citationPanePr4, _props$citationPanePr5;
+  var _props$webChatContain, _defaultWebChatContai, _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _webChatContainerProp9, _props$webChatContain6, _props$webChatContain7, _defaultWebChatContai2, _props$webChatContain8, _props$webChatContain9, _defaultWebChatContai3, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _webChatContainerProp24, _props$webChatContain10, _props$webChatContain11, _webChatContainerProp25, _webChatContainerProp26, _webChatContainerProp27, _webChatContainerProp28, _props$citationPanePr, _props$citationPanePr2, _props$citationPanePr3, _props$citationPanePr4, _props$citationPanePr5;
   const [facadeChatSDK] = useFacadeSDKStore();
 
   // Create a font family that includes emoji support, based on the primary font or default
@@ -87,12 +87,9 @@ export const WebChatContainerStateful = props => {
 
   // Type the chatConfig properly to avoid 'any' usage
   const extendedChatConfig = props.chatConfig;
-  const isHistoryEnabledInConfig = extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L === void 0 ? void 0 : _extendedChatConfig$L.msdyn_enablepersistentchatpreviousconversations;
-  const isHistoryEnabledViaFCB = extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L2 = extendedChatConfig.LcwFcbConfiguration) === null || _extendedChatConfig$L2 === void 0 ? void 0 : _extendedChatConfig$L2.lcwPersistentChatHistoryEnabled;
-  const isPersistentChatEnabledForWidget = !!(extendedChatConfig !== null && extendedChatConfig !== void 0 && (_extendedChatConfig$L3 = extendedChatConfig.LiveChatConfigAuthSettings) !== null && _extendedChatConfig$L3 !== void 0 && _extendedChatConfig$L3.msdyn_javascriptclientfunction) || isPersistentChatEnabled(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L4 = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L4 === void 0 ? void 0 : _extendedChatConfig$L4.msdyn_conversationmode);
 
-  // Check if both persistent chat and widget support are enabled
-  const shouldLoadPersistentHistoryMessages = isHistoryEnabledInConfig && isHistoryEnabledViaFCB && isPersistentChatEnabledForWidget;
+  // Determine if persistent chat history should be loaded based on all conditions
+  const shouldLoadPersistentHistoryMessages = shouldLoadPersistentChatHistory(extendedChatConfig);
   if (shouldLoadPersistentHistoryMessages) {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.PersistentChatHistoryEnabled

package/lib/esm/components/webchatcontainerstateful/common/activityConverters/convertPersistentChatHistoryMessageToActivity.js

@@ -47,20 +47,14 @@ const convertPersistentChatHistoryMessageToActivity = message => {
     }
   }
   if (additionalData !== null && additionalData !== void 0 && additionalData.tags) {
-    const {
-      tags,
-      ConversationId
-    } = additionalData;
-    if (ConversationId) {
-      activity.channelData.conversationId = ConversationId;
-    }
-    if (tags) {
-      const formattedTags = additionalData.tags.split(",");
-      activity.channelData = {
-        ...activity.channelData,
-        tags: [...activity.channelData.tags, ...formattedTags]
-      };
-    }
+    const formattedTags = additionalData.tags.split(",");
+    activity.channelData = {
+      ...activity.channelData,
+      tags: [...activity.channelData.tags, ...formattedTags]
+    };
+  }
+  if (additionalData !== null && additionalData !== void 0 && additionalData.ConversationId) {
+    activity.channelData.conversationId = additionalData.ConversationId;
   }
   if (from !== null && from !== void 0 && (_from$user = from.user) !== null && _from$user !== void 0 && _from$user.displayName) {
     activity.from = {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js

@@ -1,3 +1,5 @@
+/* eslint-disable @typescript-eslint/no-explicit-any */
+
 import React, { useCallback, useEffect, useRef } from "react";
 import { KeyCodes } from "../../../../../../common/KeyCodes";
 import { Stack } from "@fluentui/react";

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js

@@ -7,6 +7,7 @@
 import { Constants } from "../../../../../common/Constants";
 import { DeliveryMode } from "@microsoft/omnichannel-chat-sdk";
 import { WebChatActionType } from "../../enums/WebChatActionType";
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
 const channelDataMiddleware = addConversationalSurveyTagsCallback => _ref => {
   let {

package/lib/types/common/utils.d.ts

@@ -1,6 +1,6 @@
+import * as CustomEventType from "../contexts/common/CustomEventType";
 import { FacadeChatSDK } from "./facades/FacadeChatSDK";
 import { ITimer } from "./interfaces/ITimer";
-import * as CustomEventType from "../contexts/common/CustomEventType";
 export declare const setTabIndices: (elements: HTMLElement[] | null, tabIndexMap: Map<string, number>, shouldBeFocusable: boolean) => void;
 export declare const findParentFocusableElementsWithoutChildContainer: (elementId: string) => HTMLElement[] | null;
 export declare const findAllFocusableElement: (parent: string | HTMLElement) => any[] | null;
@@ -55,3 +55,11 @@ export declare function isEndConversationDueToOverflowActivity(activity: {
         tags?: string[];
     };
 }): boolean | undefined;
+/**
+ * Parses a value that can be boolean or string ("true"/"false") into a boolean.
+ * Handles null/undefined by returning false.
+ *
+ * @param value - The value to parse (can be boolean, string, null, or undefined)
+ * @returns true if value is true or "true" (case-insensitive), false otherwise
+ */
+export declare function parseBooleanFromConfig(value: boolean | string | null | undefined): boolean;

package/lib/types/components/errorboundary/ErrorBoundary.d.ts

@@ -1,4 +1,4 @@
-import React, { Component } from 'react';
+import React, { Component } from "react";
 interface ErrorBoundaryProps {
     children: React.ReactNode | (() => React.ReactNode);
     onError?: (error: Error) => void;

package/lib/types/components/livechatwidget/common/liveChatConfigUtils.d.ts

@@ -1,4 +1,15 @@
+import { ExtendedChatConfig } from "../../webchatcontainerstateful/interfaces/IExtendedChatConffig";
 import { FacadeChatSDK } from "../../../common/facades/FacadeChatSDK";
 export declare const isPostChatSurveyEnabled: (facadeChatSDK: FacadeChatSDK) => Promise<boolean>;
 export declare const getPostChatSurveyConfig: (facadeChatSDK: FacadeChatSDK) => Promise<any>;
 export declare const isPersistentChatEnabled: (conversationMode: string | undefined) => boolean;
+/**
+ * Determines if persistent chat history should be loaded based on all required conditions.
+ *
+ * @param extendedChatConfig - The extended chat configuration object
+ * @returns true if ALL conditions are met:
+ *   1. Conversation mode must be Persistent ("192350001")
+ *   2. History is enabled in admin config (msdyn_enablepersistentchatpreviousconversations)
+ *   3. History is enabled via feature flag (lcwPersistentChatHistoryEnabled)
+ */
+export declare const shouldLoadPersistentChatHistory: (extendedChatConfig: ExtendedChatConfig | undefined) => boolean;

package/lib/types/components/webchatcontainerstateful/interfaces/IExtendedChatConffig.d.ts

@@ -3,7 +3,7 @@ export interface ExtendedChatConfig {
     LiveChatConfigAuthSettings?: LiveChatConfigAuthSettings;
     LiveWSAndLiveChatEngJoin?: {
         msdyn_conversationmode?: string;
-        msdyn_enablepersistentchatpreviousconversations?: boolean;
+        msdyn_enablepersistentchatpreviousconversations?: string;
     };
 }
 interface LcwFcbConfiguration {

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@microsoft/omnichannel-chat-widget",
-  "version": "1.8.4-main.9ae37a9",
+  "version": "1.8.4-main.c687f88",
   "description": "Microsoft Omnichannel Chat Widget",
   "main": "lib/cjs/index.js",
   "types": "lib/types/index.d.ts",
@@ -108,7 +108,7 @@
     "compose-storybook": "start-storybook -c stories/.storybook -p 9009",
     "build-composite-storybook": "build-storybook -c stories/.storybook -o storybook-build",
     "build-storybook": "cross-env NODE_OPTIONS=--openssl-legacy-provider build-storybook",
-    "build": "yarn clean yarn lint && yarn build:esm && yarn build:cjs && tsc",
+    "build": "yarn clean && yarn lint && yarn build:esm && yarn build:cjs && tsc",
     "test:unit": "jest -c jest.config.unit.cjs --env=jsdom --runInBand --force-exit",
     "test:e2e": "cd automation_tests && yarn test",
     "test:e2e:build": "yarn build-sample && cd automation_tests && yarn test",