@microsoft/omnichannel-chat-widget 1.8.4-main.7bdb634 → 1.8.4-main.c687f88

package/lib/esm/firstresponselatency/FirstMessageTrackerFromBot.js

@@ -31,7 +31,7 @@ export const createTrackingForFirstMessage = () => {
    * Starts tracking the time for the first bot message after widget loads.
    * Sets a 5-second timeout to auto-reset if no bot message is received.
    */
-  const widgetLoadListener = BroadcastService.getMessageByEventName(TelemetryEvent.WidgetLoadComplete).subscribe(() => {
+  const widgetLoadListener = BroadcastService.getMessageByEventName(TelemetryEvent.StartChatComplete).subscribe(() => {
     if (isTracking) return;
     isTracking = true;
     startTime = new Date().getTime();
@@ -86,7 +86,8 @@ export const createTrackingForFirstMessage = () => {
         CustomProperties: {
           elapsedTime,
           widgetLoadedAt: startTime,
-          botMessage: stopTrackingMessage
+          botMessage: stopTrackingMessage,
+          type: payload === null || payload === void 0 ? void 0 : payload.type
         }
       });
       disconnectListener();

package/lib/esm/firstresponselatency/FirstResponseLatencyTracker.js

@@ -7,6 +7,7 @@ function _toPrimitive(input, hint) { if (typeof input !== "object" || input ===
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../common/telemetry/TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { TelemetryHelper } from "../common/telemetry/TelemetryHelper";
+import { Constants } from "../common/Constants";
 export let FirstResponseLatencyTracker = /*#__PURE__*/function () {
   function FirstResponseLatencyTracker() {
     _classCallCheck(this, FirstResponseLatencyTracker);
@@ -127,7 +128,8 @@ export let FirstResponseLatencyTracker = /*#__PURE__*/function () {
         CustomProperties: {
           elapsedTime,
           userMessage: this.startTrackingMessage,
-          botMessage: this.stopTrackingMessage
+          botMessage: this.stopTrackingMessage,
+          type: payload === null || payload === void 0 ? void 0 : payload.type
         }
       });
     }
@@ -168,7 +170,9 @@ export let FirstResponseLatencyTracker = /*#__PURE__*/function () {
     value: function stopClock(payload) {
       try {
         if (!payload || !payload.Id) {
-          throw new Error("Invalid payload");
+          if ((payload === null || payload === void 0 ? void 0 : payload.type) !== Constants.typing) {
+            throw new Error("Invalid payload");
+          }
         }
 
         // Only allow stopTracking if sender is valid and tracking is active

package/lib/esm/plugins/newMessageEventHandler.js

@@ -78,6 +78,9 @@ export const createOnNewAdapterActivityHandler = (chatId, userId, startTime) =>
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
     if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
+      if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.typing) {
+        return true;
+      }
       return false;
     }
     return true;
@@ -106,7 +109,7 @@ export const createOnNewAdapterActivityHandler = (chatId, userId, startTime) =>
     });
   };
   const raiseMessageEvent = activity => {
-    if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
+    if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message || (activity === null || activity === void 0 ? void 0 : activity.type) === Constants.typing) {
       const scenarioType = getScenarioType(activity);
       switch (scenarioType) {
         case ScenarioType.UserSendMessageStrategy:

package/lib/types/common/Constants.d.ts

@@ -46,6 +46,7 @@ export declare class Constants {
     static readonly averageWaitTimeMessageTag = "averagewaittime";
     static readonly message = "message";
     static readonly hiddenTag = "Hidden";
+    static readonly typing = "typing";
     static readonly prefixTimestampTag = "ServerMessageTimestamp_";
     static readonly acsChannel = "ACS_CHANNEL";
     static readonly publicMessageTag = "public";
@@ -106,6 +107,7 @@ export declare class Constants {
     static readonly customEventValue = "customEventValue";
     static readonly Hidden = "Hidden";
     static readonly EndConversationDueToOverflow = "endconversationduetooverflow";
+    static readonly SkipSessionCloseForPersistentChatFlag = "skipSessionCloseForPersistentChat";
 }
 export declare const Regex: {
     new (): {};
@@ -284,6 +286,7 @@ export declare class PrepareEndChatDescriptionConstants {
     static readonly PrepareEndChatError = "There's an error while preparing to end chat. Closing chat widget.";
     static readonly WidgetLoadFailedAfterSessionInit = "SessionInit was successful, but widget load failed. Ending chat to avoid ghost chats in OC.";
     static readonly InitiateEndChatReceived = "Received InitiateEndChat BroadcastEvent while conversation state is not Active. Ending chat.";
+    static readonly InitiateEndChatReceivedActiveChat = "Received InitiateEndChat BroadcastEvent while conversation state is Active. Updating conversation states.";
     static readonly EndChatReceivedFromOtherTabs = "Received EndChat BroadcastEvent from other tabs. Closing this chat.";
     static readonly CustomerCloseChatOnFailureOrPostChat = "Customer is trying to close chat widget on start chat failure or post chat pane.";
     static readonly CustomerCloseInactiveChat = "Chat was Inactive and customer is trying to close chat widget or refreshing the page.";

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -106,6 +106,7 @@ export declare enum TelemetryEvent {
     EndChatFailed = "EndChatFailed",
     SettingCustomContext = "SettingCustomContext",
     WebChatLoaded = "WebChatLoaded",
+    PersistentChatHistoryEnabled = "PersistentChatHistoryEnabled",
     LCWChatButtonActionCompleted = "LCWChatButtonActionCompleted",
     LCWChatButtonClicked = "LCWChatButtonClicked",
     LCWChatButtonShow = "LCWChatButtonShow",
@@ -270,6 +271,8 @@ export declare enum TelemetryEvent {
     UXCitationPaneCompleted = "UXCitationPaneCompleted",
     UXLiveChatWidgetStart = "UXLiveChatWidgetStart",
     UXLiveChatWidgetCompleted = "UXLiveChatWidgetCompleted",
+    UXPostChatPaneStarted = "UXPostChatPaneStarted",
+    UXPostChatPaneCompleted = "UXPostChatPaneCompleted",
     AppInsightsInitialized = "AppInsightsInitialized",
     AppInsightsInitFailed = "AppInsightsInitFailed",
     ConvertPersistentChatHistoryMessageToActivityFailed = "ConvertPersistentChatHistoryMessageToActivityFailed",
@@ -285,6 +288,7 @@ export declare enum TelemetryEvent {
     LCWPersistentConversationHandlerInitialized = "LCWPersistentConversationHandlerInitialized",
     LCWPersistentHistoryPullBlocked = "LCWPersistentHistoryPullBlocked",
     LCWPersistentHistoryPullCompleted = "LCWPersistentHistoryPullCompleted",
+    LCWPersistentHistoryReturnedNull = "LCWPersistentHistoryReturnedNull",
     LCWLazyLoadInitializationStarted = "LCWLazyLoadInitializationStarted",
     LCWLazyLoadContainerNotFound = "LCWLazyLoadContainerNotFound",
     LCWLazyLoadInitializationCompleted = "LCWLazyLoadInitializationCompleted",
@@ -294,10 +298,12 @@ export declare enum TelemetryEvent {
     LCWLazyLoadActivityMounted = "LCWLazyLoadActivityMounted",
     LCWLazyLoadReset = "LCWLazyLoadReset",
     LCWLazyLoadNoMoreHistory = "LCWLazyLoadNoMoreHistory",
+    LCWLazyLoadHistoryError = "LCWLazyLoadHistoryError",
     LCWLazyLoadDestroyed = "LCWLazyLoadDestroyed",
     SecureEventBusUnauthorizedDispatch = "SecureEventBusUnauthorizedDispatch",
     SecureEventBusListenerError = "SecureEventBusListenerError",
-    SecureEventBusDispatchError = "SecureEventBusDispatchError"
+    SecureEventBusDispatchError = "SecureEventBusDispatchError",
+    StartChatComplete = "StartChatComplete"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;
@@ -308,3 +314,8 @@ export declare class TelemetryConstants {
     private static map;
     static mapEventToScenario(eventTypeOrScenarioType: TelemetryEvent): ScenarioType;
 }
+export declare enum ConversationStage {
+    Initialization = "Initialization",
+    CSREngagement = "CSR Engagement",
+    ConversationEnd = "Conversation End"
+}

package/lib/types/common/telemetry/interfaces/IInternalTelemetryData.d.ts

@@ -20,4 +20,5 @@ export interface IInternalTelemetryData {
     channelId?: string;
     chatWidgetVersion?: string;
     chatComponentVersion?: string;
+    chatConfigAppInsightsKey?: string;
 }

package/lib/types/common/utils.d.ts

@@ -1,6 +1,6 @@
+import * as CustomEventType from "../contexts/common/CustomEventType";
 import { FacadeChatSDK } from "./facades/FacadeChatSDK";
 import { ITimer } from "./interfaces/ITimer";
-import * as CustomEventType from "../contexts/common/CustomEventType";
 export declare const setTabIndices: (elements: HTMLElement[] | null, tabIndexMap: Map<string, number>, shouldBeFocusable: boolean) => void;
 export declare const findParentFocusableElementsWithoutChildContainer: (elementId: string) => HTMLElement[] | null;
 export declare const findAllFocusableElement: (parent: string | HTMLElement) => any[] | null;
@@ -55,3 +55,11 @@ export declare function isEndConversationDueToOverflowActivity(activity: {
         tags?: string[];
     };
 }): boolean | undefined;
+/**
+ * Parses a value that can be boolean or string ("true"/"false") into a boolean.
+ * Handles null/undefined by returning false.
+ *
+ * @param value - The value to parse (can be boolean, string, null, or undefined)
+ * @returns true if value is true or "true" (case-insensitive), false otherwise
+ */
+export declare function parseBooleanFromConfig(value: boolean | string | null | undefined): boolean;

package/lib/types/components/errorboundary/ErrorBoundary.d.ts

@@ -1,4 +1,4 @@
-import React, { Component } from 'react';
+import React, { Component } from "react";
 interface ErrorBoundaryProps {
     children: React.ReactNode | (() => React.ReactNode);
     onError?: (error: Error) => void;

package/lib/types/components/livechatwidget/common/ChatWidgetEvents.d.ts

@@ -2,6 +2,6 @@ declare enum ChatWidgetEvents {
     ADD_ACTIVITY = "CHAT_WIDGET/ADD_ACTIVITY",
     FETCH_PERSISTENT_CHAT_HISTORY = "CHAT_WIDGET/FETCH_PERSISTENT_CHAT_HISTORY",
     NO_MORE_HISTORY_AVAILABLE = "CHAT_WIDGET/NO_MORE_HISTORY_AVAILABLE",
-    HIDE_LOADING_BANNER = "CHAT_WIDGET/HIDE_LOADING_BANNER"
+    HISTORY_LOAD_ERROR = "CHAT_WIDGET/HISTORY_LOAD_ERROR"
 }
 export default ChatWidgetEvents;

package/lib/types/components/livechatwidget/common/liveChatConfigUtils.d.ts

@@ -1,4 +1,15 @@
+import { ExtendedChatConfig } from "../../webchatcontainerstateful/interfaces/IExtendedChatConffig";
 import { FacadeChatSDK } from "../../../common/facades/FacadeChatSDK";
 export declare const isPostChatSurveyEnabled: (facadeChatSDK: FacadeChatSDK) => Promise<boolean>;
 export declare const getPostChatSurveyConfig: (facadeChatSDK: FacadeChatSDK) => Promise<any>;
 export declare const isPersistentChatEnabled: (conversationMode: string | undefined) => boolean;
+/**
+ * Determines if persistent chat history should be loaded based on all required conditions.
+ *
+ * @param extendedChatConfig - The extended chat configuration object
+ * @returns true if ALL conditions are met:
+ *   1. Conversation mode must be Persistent ("192350001")
+ *   2. History is enabled in admin config (msdyn_enablepersistentchatpreviousconversations)
+ *   3. History is enabled via feature flag (lcwPersistentChatHistoryEnabled)
+ */
+export declare const shouldLoadPersistentChatHistory: (extendedChatConfig: ExtendedChatConfig | undefined) => boolean;

package/lib/types/components/livechatwidget/common/startChatErrorHandler.d.ts

@@ -4,4 +4,5 @@ import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetA
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
 export declare const handleStartChatError: (dispatch: Dispatch<ILiveChatWidgetAction>, facadeChatSDK: FacadeChatSDK, props: ILiveChatWidgetProps | undefined, ex: any, isStartChatSuccessful: boolean) => void;
 export declare const logWidgetLoadComplete: (additionalMessage?: string) => void;
+export declare const logStartChatComplete: (additionalMessage?: string) => void;
 export declare const logWidgetLoadWithUnexpectedError: (ex: any) => void;

package/lib/types/components/livechatwidget/interfaces/IPersistentChatHistoryProps.d.ts

@@ -1,7 +1,11 @@
 import { IStyle } from "@fluentui/react";
 export interface IPersistentChatHistoryProps {
-    persistentChatHistoryEnabled?: boolean;
     pageSize?: number;
     dividerActivityStyle?: IStyle;
+    /**
+     * Accessible label announced by screen readers for the conversation divider element.
+     * If not supplied, a default provided in defaultPersistentChatHistoryProps will be used.
+     */
+    dividerActivityAriaLabel?: string;
     bannerStyle?: IStyle;
 }

package/lib/types/components/webchatcontainerstateful/interfaces/IExtendedChatConffig.d.ts

@@ -0,0 +1,15 @@
+export interface ExtendedChatConfig {
+    LcwFcbConfiguration?: LcwFcbConfiguration;
+    LiveChatConfigAuthSettings?: LiveChatConfigAuthSettings;
+    LiveWSAndLiveChatEngJoin?: {
+        msdyn_conversationmode?: string;
+        msdyn_enablepersistentchatpreviousconversations?: string;
+    };
+}
+interface LcwFcbConfiguration {
+    lcwPersistentChatHistoryEnabled?: boolean;
+}
+interface LiveChatConfigAuthSettings {
+    msdyn_javascriptclientfunction?: string;
+}
+export {};

package/lib/types/components/webchatcontainerstateful/webchatcontroller/WebChatEventSubscribers.d.ts

@@ -1,7 +1,6 @@
-import { IPersistentChatHistoryProps } from "../../livechatwidget/interfaces/IPersistentChatHistoryProps";
 /**
  * Component to handle persistent chat history events.
  * Uses WebChatStoreLoader instead of hooks to avoid context issues.
  */
-declare const WebChatEventSubscribers: (props: IPersistentChatHistoryProps) => null;
+declare const WebChatEventSubscribers: () => null;
 export default WebChatEventSubscribers;

package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity.d.ts

@@ -53,7 +53,7 @@ declare class LazyLoadHandler {
     static paused: boolean;
     static observer: IntersectionObserver | null;
     private static scrollState;
-    private static pendingScrollAction;
+    static pendingScrollAction: boolean;
     private static retryTimeouts;
     static resetPending: boolean;
     private static initTimer;

package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.d.ts

@@ -6,5 +6,6 @@
  * 2. Changes the font size of user messages
  * 3. Decodes certain html characters that came through from chat services
  ******/
+import { ILiveChatWidgetLocalizedTexts } from "../../../../../contexts/common/ILiveChatWidgetLocalizedTexts";
 import React from "react";
-export declare const createActivityMiddleware: (renderMarkdown: (text: string) => string, systemMessageStyleProps?: React.CSSProperties, userMessageStyleProps?: React.CSSProperties) => () => (next: any) => (...args: any) => any;
+export declare const createActivityMiddleware: (renderMarkdown: (text: string) => string, systemMessageStyleProps?: React.CSSProperties, userMessageStyleProps?: React.CSSProperties, localizedTexts?: ILiveChatWidgetLocalizedTexts) => () => (next: any) => (...args: any) => any;

package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware.d.ts

@@ -1,5 +1,5 @@
 import { IWebChatAction } from "../../../interfaces/IWebChatAction";
-export declare const localizedStringsBotInitialsMiddleware: () => ({ dispatch }: {
+export declare const localizedStringsBotInitialsMiddleware: (onInitialsChange?: (initials: string) => void) => ({ dispatch }: {
     dispatch: any;
 }) => (next: any) => (action: IWebChatAction) => any;
 export declare const getOverriddenLocalizedStrings: (existingOverrides?: any) => (strings: any) => any;

package/lib/types/contexts/common/ILiveChatWidgetContext.d.ts

@@ -26,6 +26,7 @@ export interface ILiveChatWidgetContext {
         confirmationPaneConfirmedOptionClicked: boolean;
         confirmationState: ConfirmationState;
         startChatFailureType: StartChatFailureType;
+        botAvatarInitials?: string;
     };
     appStates: {
         conversationState: ConversationState;

package/lib/types/contexts/common/ILiveChatWidgetLocalizedTexts.d.ts

@@ -1,5 +1,10 @@
 export interface ILiveChatWidgetLocalizedTexts {
     PREVIOUS_MESSAGES_LOADING?: string;
+    /**
+     * Aria label announced by screen readers for the conversation history divider element.
+     * e.g. "Conversation history divider" or localized equivalent.
+     */
+    CONVERSATION_DIVIDER_ARIA_LABEL?: string;
     MIDDLEWARE_BANNER_FILE_NULL_ERROR?: string;
     MIDDLEWARE_BANNER_FILE_SIZE_WITHOUT_EXTENSION_ERROR?: string;
     MIDDLEWARE_BANNER_FILE_SIZE_EXTENSION_ERROR?: string;

package/lib/types/contexts/common/LiveChatWidgetActionType.d.ts

@@ -47,5 +47,6 @@ export declare enum LiveChatWidgetActionType {
     SET_POST_CHAT_PARTICIPANT_TYPE = 45,
     SET_CONVERSATIONAL_SURVEY_ENABLED = 46,
     SET_CONVERSATIONAL_SURVEY_DISPLAY = 47,
-    GET_IN_MEMORY_STATE = 48
+    GET_IN_MEMORY_STATE = 48,
+    SET_BOT_AVATAR_INITIALS = 49
 }

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@microsoft/omnichannel-chat-widget",
-  "version": "1.8.4-main.7bdb634",
+  "version": "1.8.4-main.c687f88",
   "description": "Microsoft Omnichannel Chat Widget",
   "main": "lib/cjs/index.js",
   "types": "lib/types/index.d.ts",
@@ -86,7 +86,7 @@
   "dependencies": {
     "@azure/core-tracing": "^1.2.0",
     "@microsoft/applicationinsights-web": "^3.3.6",
-    "@microsoft/omnichannel-chat-components": "1.1.15",
+    "@microsoft/omnichannel-chat-components": "1.1.16",
     "@microsoft/omnichannel-chat-sdk": "^1.11.7-main.3418dc3",
     "@opentelemetry/api": "^1.9.0",
     "abort-controller": "^3",
@@ -108,7 +108,7 @@
     "compose-storybook": "start-storybook -c stories/.storybook -p 9009",
     "build-composite-storybook": "build-storybook -c stories/.storybook -o storybook-build",
     "build-storybook": "cross-env NODE_OPTIONS=--openssl-legacy-provider build-storybook",
-    "build": "yarn clean yarn lint && yarn build:esm && yarn build:cjs && tsc",
+    "build": "yarn clean && yarn lint && yarn build:esm && yarn build:cjs && tsc",
     "test:unit": "jest -c jest.config.unit.cjs --env=jsdom --runInBand --force-exit",
     "test:e2e": "cd automation_tests && yarn test",
     "test:e2e:build": "yarn build-sample && cd automation_tests && yarn test",