@microsoft/omnichannel-chat-widget 1.8.4-main.424a580 → 1.8.4-main.4f09da2

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity.js

@@ -85,7 +85,7 @@ let LazyLoadHandler = /*#__PURE__*/function () {
 
     // Scroll operation state
     // Current scroll operation tracking
-    // Prevents concurrent scroll operations
+    // Prevents concurrent scroll operations (public for event handlers)
 
     // Timeout and queue management
     // Tracks all setTimeout IDs for cleanup
@@ -956,6 +956,21 @@ const LazyLoadActivity = props => {
       setHasMoreHistory(false);
     };
 
+    // Event listener for HISTORY_LOAD_ERROR - hides banner temporarily without disabling future loads
+    const handleHistoryLoadError = () => {
+      // Temporarily hide the banner by pausing, but keep hasMoreHistory true to allow retry
+      LazyLoadHandler.paused = true;
+      LazyLoadHandler.pendingScrollAction = false;
+
+      // Re-enable after a delay to allow retry on next scroll
+      // Note: This timeout is intentionally not tracked as it's scoped to the component lifecycle
+      window.setTimeout(() => {
+        LazyLoadHandler.paused = false;
+      }, 2000); // 2 second delay before allowing retry
+
+      LazyLoadHandler.logLifecycleEvent(TelemetryEvent.LCWLazyLoadHistoryError, "History load error - will retry on next scroll");
+    };
+
     // Event listener for PersistentConversationReset to sync React state
     // This fixes the issue where banner doesn't appear in start chat + close chat + start chat sequence
     // by ensuring React state (hasMoreHistory) is synchronized with handler state when reset occurs
@@ -968,6 +983,9 @@ const LazyLoadActivity = props => {
     const eventBus = SecureEventBus.getInstance();
     const unsubscribeNoMoreHistory = eventBus.subscribe(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE, handleNoMoreHistory);
 
+    // Add event listener for history load errors
+    const unsubscribeHistoryError = eventBus.subscribe(ChatWidgetEvents.HISTORY_LOAD_ERROR, handleHistoryLoadError);
+
     // Add event listener for persistent conversation reset
     const resetSubscription = BroadcastService.getMessageByEventName(BroadcastEvent.PersistentConversationReset).subscribe(handlePersistentConversationReset);
 
@@ -984,6 +1002,7 @@ const LazyLoadActivity = props => {
       // Still need to return cleanup function even after reset
       return () => {
         unsubscribeNoMoreHistory();
+        unsubscribeHistoryError();
         resetSubscription.unsubscribe();
       };
     }
@@ -1036,6 +1055,7 @@ const LazyLoadActivity = props => {
 
       // Remove event listeners
       unsubscribeNoMoreHistory();
+      unsubscribeHistoryError();
       resetSubscription.unsubscribe();
       if (container) {
         container.removeEventListener("scroll", handleScroll);

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js

@@ -1,3 +1,5 @@
+/* eslint-disable @typescript-eslint/no-explicit-any */
+
 import React, { useCallback, useEffect, useRef } from "react";
 import { KeyCodes } from "../../../../../../common/KeyCodes";
 import { Stack } from "@fluentui/react";

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js

@@ -7,6 +7,7 @@
 import { Constants } from "../../../../../common/Constants";
 import { DeliveryMode } from "@microsoft/omnichannel-chat-sdk";
 import { WebChatActionType } from "../../enums/WebChatActionType";
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
 const channelDataMiddleware = addConversationalSurveyTagsCallback => _ref => {
   let {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/citationsMiddleware.js

@@ -27,7 +27,12 @@ export const createCitationsMiddleware = (state, dispatch) => () => next => acti
         const citations = (_gptFeedback$summariz = gptFeedback.summarizationOpenAIResponse) === null || _gptFeedback$summariz === void 0 ? void 0 : (_gptFeedback$summariz2 = _gptFeedback$summariz.result) === null || _gptFeedback$summariz2 === void 0 ? void 0 : _gptFeedback$summariz2.textCitations;
         // Rewrite inline citation labels in activity.text to match the global map keys
         const updatedText = replaceCitations(action.payload.activity.text, citations, messagePrefix);
-        action.payload.activity.text = updatedText;
+
+        // Create new activity object to avoid mutation
+        action.payload.activity = {
+          ...action.payload.activity,
+          text: updatedText
+        };
         // Build a global citation map keyed by the prefixed citation id and
         // dispatch it to app state so the UI container can render citations.
         try {

package/lib/types/common/Constants.d.ts

@@ -107,6 +107,7 @@ export declare class Constants {
     static readonly customEventValue = "customEventValue";
     static readonly Hidden = "Hidden";
     static readonly EndConversationDueToOverflow = "endconversationduetooverflow";
+    static readonly SkipSessionCloseForPersistentChatFlag = "skipSessionCloseForPersistentChat";
 }
 export declare const Regex: {
     new (): {};
@@ -285,6 +286,7 @@ export declare class PrepareEndChatDescriptionConstants {
     static readonly PrepareEndChatError = "There's an error while preparing to end chat. Closing chat widget.";
     static readonly WidgetLoadFailedAfterSessionInit = "SessionInit was successful, but widget load failed. Ending chat to avoid ghost chats in OC.";
     static readonly InitiateEndChatReceived = "Received InitiateEndChat BroadcastEvent while conversation state is not Active. Ending chat.";
+    static readonly InitiateEndChatReceivedActiveChat = "Received InitiateEndChat BroadcastEvent while conversation state is Active. Updating conversation states.";
     static readonly EndChatReceivedFromOtherTabs = "Received EndChat BroadcastEvent from other tabs. Closing this chat.";
     static readonly CustomerCloseChatOnFailureOrPostChat = "Customer is trying to close chat widget on start chat failure or post chat pane.";
     static readonly CustomerCloseInactiveChat = "Chat was Inactive and customer is trying to close chat widget or refreshing the page.";

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -288,6 +288,7 @@ export declare enum TelemetryEvent {
     LCWPersistentConversationHandlerInitialized = "LCWPersistentConversationHandlerInitialized",
     LCWPersistentHistoryPullBlocked = "LCWPersistentHistoryPullBlocked",
     LCWPersistentHistoryPullCompleted = "LCWPersistentHistoryPullCompleted",
+    LCWPersistentHistoryReturnedNull = "LCWPersistentHistoryReturnedNull",
     LCWLazyLoadInitializationStarted = "LCWLazyLoadInitializationStarted",
     LCWLazyLoadContainerNotFound = "LCWLazyLoadContainerNotFound",
     LCWLazyLoadInitializationCompleted = "LCWLazyLoadInitializationCompleted",
@@ -297,6 +298,7 @@ export declare enum TelemetryEvent {
     LCWLazyLoadActivityMounted = "LCWLazyLoadActivityMounted",
     LCWLazyLoadReset = "LCWLazyLoadReset",
     LCWLazyLoadNoMoreHistory = "LCWLazyLoadNoMoreHistory",
+    LCWLazyLoadHistoryError = "LCWLazyLoadHistoryError",
     LCWLazyLoadDestroyed = "LCWLazyLoadDestroyed",
     SecureEventBusUnauthorizedDispatch = "SecureEventBusUnauthorizedDispatch",
     SecureEventBusListenerError = "SecureEventBusListenerError",

package/lib/types/common/telemetry/interfaces/IInternalTelemetryData.d.ts

@@ -20,4 +20,5 @@ export interface IInternalTelemetryData {
     channelId?: string;
     chatWidgetVersion?: string;
     chatComponentVersion?: string;
+    chatConfigAppInsightsKey?: string;
 }

package/lib/types/common/utils.d.ts

@@ -1,6 +1,6 @@
+import * as CustomEventType from "../contexts/common/CustomEventType";
 import { FacadeChatSDK } from "./facades/FacadeChatSDK";
 import { ITimer } from "./interfaces/ITimer";
-import * as CustomEventType from "../contexts/common/CustomEventType";
 export declare const setTabIndices: (elements: HTMLElement[] | null, tabIndexMap: Map<string, number>, shouldBeFocusable: boolean) => void;
 export declare const findParentFocusableElementsWithoutChildContainer: (elementId: string) => HTMLElement[] | null;
 export declare const findAllFocusableElement: (parent: string | HTMLElement) => any[] | null;
@@ -55,3 +55,11 @@ export declare function isEndConversationDueToOverflowActivity(activity: {
         tags?: string[];
     };
 }): boolean | undefined;
+/**
+ * Parses a value that can be boolean or string ("true"/"false") into a boolean.
+ * Handles null/undefined by returning false.
+ *
+ * @param value - The value to parse (can be boolean, string, null, or undefined)
+ * @returns true if value is true or "true" (case-insensitive), false otherwise
+ */
+export declare function parseBooleanFromConfig(value: boolean | string | null | undefined): boolean;

package/lib/types/components/errorboundary/ErrorBoundary.d.ts

@@ -1,4 +1,4 @@
-import React, { Component } from 'react';
+import React, { Component } from "react";
 interface ErrorBoundaryProps {
     children: React.ReactNode | (() => React.ReactNode);
     onError?: (error: Error) => void;

package/lib/types/components/livechatwidget/common/ChatWidgetEvents.d.ts

@@ -2,6 +2,6 @@ declare enum ChatWidgetEvents {
     ADD_ACTIVITY = "CHAT_WIDGET/ADD_ACTIVITY",
     FETCH_PERSISTENT_CHAT_HISTORY = "CHAT_WIDGET/FETCH_PERSISTENT_CHAT_HISTORY",
     NO_MORE_HISTORY_AVAILABLE = "CHAT_WIDGET/NO_MORE_HISTORY_AVAILABLE",
-    HIDE_LOADING_BANNER = "CHAT_WIDGET/HIDE_LOADING_BANNER"
+    HISTORY_LOAD_ERROR = "CHAT_WIDGET/HISTORY_LOAD_ERROR"
 }
 export default ChatWidgetEvents;

package/lib/types/components/livechatwidget/common/liveChatConfigUtils.d.ts

@@ -1,4 +1,15 @@
+import { ExtendedChatConfig } from "../../webchatcontainerstateful/interfaces/IExtendedChatConffig";
 import { FacadeChatSDK } from "../../../common/facades/FacadeChatSDK";
 export declare const isPostChatSurveyEnabled: (facadeChatSDK: FacadeChatSDK) => Promise<boolean>;
 export declare const getPostChatSurveyConfig: (facadeChatSDK: FacadeChatSDK) => Promise<any>;
 export declare const isPersistentChatEnabled: (conversationMode: string | undefined) => boolean;
+/**
+ * Determines if persistent chat history should be loaded based on all required conditions.
+ *
+ * @param extendedChatConfig - The extended chat configuration object
+ * @returns true if ALL conditions are met:
+ *   1. Conversation mode must be Persistent ("192350001")
+ *   2. History is enabled in admin config (msdyn_enablepersistentchatpreviousconversations)
+ *   3. History is enabled via feature flag (lcwPersistentChatHistoryEnabled)
+ */
+export declare const shouldLoadPersistentChatHistory: (extendedChatConfig: ExtendedChatConfig | undefined) => boolean;

package/lib/types/components/livechatwidget/interfaces/IPersistentChatHistoryProps.d.ts

@@ -1,6 +1,5 @@
 import { IStyle } from "@fluentui/react";
 export interface IPersistentChatHistoryProps {
-    persistentChatHistoryEnabled?: boolean;
     pageSize?: number;
     dividerActivityStyle?: IStyle;
     /**

package/lib/types/components/webchatcontainerstateful/interfaces/IExtendedChatConffig.d.ts

@@ -0,0 +1,15 @@
+export interface ExtendedChatConfig {
+    LcwFcbConfiguration?: LcwFcbConfiguration;
+    LiveChatConfigAuthSettings?: LiveChatConfigAuthSettings;
+    LiveWSAndLiveChatEngJoin?: {
+        msdyn_conversationmode?: string;
+        msdyn_enablepersistentchatpreviousconversations?: string;
+    };
+}
+interface LcwFcbConfiguration {
+    lcwPersistentChatHistoryEnabled?: boolean;
+}
+interface LiveChatConfigAuthSettings {
+    msdyn_javascriptclientfunction?: string;
+}
+export {};

package/lib/types/components/webchatcontainerstateful/webchatcontroller/WebChatEventSubscribers.d.ts

@@ -1,7 +1,6 @@
-import { IPersistentChatHistoryProps } from "../../livechatwidget/interfaces/IPersistentChatHistoryProps";
 /**
  * Component to handle persistent chat history events.
  * Uses WebChatStoreLoader instead of hooks to avoid context issues.
  */
-declare const WebChatEventSubscribers: (props: IPersistentChatHistoryProps) => null;
+declare const WebChatEventSubscribers: () => null;
 export default WebChatEventSubscribers;

package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity.d.ts

@@ -53,7 +53,7 @@ declare class LazyLoadHandler {
     static paused: boolean;
     static observer: IntersectionObserver | null;
     private static scrollState;
-    private static pendingScrollAction;
+    static pendingScrollAction: boolean;
     private static retryTimeouts;
     static resetPending: boolean;
     private static initTimer;

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@microsoft/omnichannel-chat-widget",
-  "version": "1.8.4-main.424a580",
+  "version": "1.8.4-main.4f09da2",
   "description": "Microsoft Omnichannel Chat Widget",
   "main": "lib/cjs/index.js",
   "types": "lib/types/index.d.ts",
@@ -108,7 +108,7 @@
     "compose-storybook": "start-storybook -c stories/.storybook -p 9009",
     "build-composite-storybook": "build-storybook -c stories/.storybook -o storybook-build",
     "build-storybook": "cross-env NODE_OPTIONS=--openssl-legacy-provider build-storybook",
-    "build": "yarn clean yarn lint && yarn build:esm && yarn build:cjs && tsc",
+    "build": "yarn clean && yarn lint && yarn build:esm && yarn build:cjs && tsc",
     "test:unit": "jest -c jest.config.unit.cjs --env=jsdom --runInBand --force-exit",
     "test:e2e": "cd automation_tests && yarn test",
     "test:e2e:build": "yarn build-sample && cd automation_tests && yarn test",