@microsoft/omnichannel-chat-widget 1.8.3 → 1.8.4-main.4478bbf

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/AddActivitySubscriber.js

@@ -0,0 +1,127 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.AddActivitySubscriber = void 0;
+var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _ChatWidgetEvents = _interopRequireDefault(require("../ChatWidgetEvents"));
+var _SecureEventBus = _interopRequireDefault(require("../../../../common/utils/SecureEventBus"));
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+/**
+ * The `AddActivitySubscriber` class is responsible for subscribing to the `ADD_ACTIVITY` event
+ * from the `ChatWidgetEvents` and notifying an observer when a new activity is added.
+ * 
+ * This class implements the `IActivitySubscriber` interface and acts as a bridge between
+ * the event system and the observer pattern.
+ */
+let AddActivitySubscriber = /*#__PURE__*/function () {
+  /**
+   * The observer that will be notified when a new activity is added.
+   * This is expected to be an object with a `next` method, such as an RxJS `Observer`.
+   */
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  /**
+   * Set to track processed activity IDs to prevent duplicate processing.
+   */
+
+  /**
+   * Unsubscribe function for the secure event listener
+   */
+
+  /**
+   * Subscription for PersistentConversationReset event
+   */
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  /**
+   * Constructor initializes the `AddActivitySubscriber` and sets up a secure event listener
+   * for the `ChatWidgetEvents.ADD_ACTIVITY` event. When the event is triggered, it checks
+   * if the event payload contains an `activity` and notifies the observer.
+   */
+  function AddActivitySubscriber() {
+    _classCallCheck(this, AddActivitySubscriber);
+    _defineProperty(this, "observer", void 0);
+    _defineProperty(this, "processedActivityIds", new Set());
+    _defineProperty(this, "unsubscribeFromSecureEvent", null);
+    _defineProperty(this, "resetEventListener", void 0);
+    const eventBus = _SecureEventBus.default.getInstance();
+
+    // Subscribe to the secure event bus instead of global window events
+    this.unsubscribeFromSecureEvent = eventBus.subscribe(_ChatWidgetEvents.default.ADD_ACTIVITY, payload => {
+      if (payload !== null && payload !== void 0 && payload.activity) {
+        var _this$observer;
+        const activity = payload.activity;
+        const activityId = activity.id;
+        if (activity.identifier) {
+          if (this.processedActivityIds.has(activity === null || activity === void 0 ? void 0 : activity.identifier)) {
+            return; // Skip processing if already handled
+          }
+          // Add the activity ID to the processed set
+          this.processedActivityIds.add(activity === null || activity === void 0 ? void 0 : activity.identifier);
+        }
+
+        // Check if activity has an ID and if it has already been processed
+        if (activityId) {
+          if (this.processedActivityIds.has(activityId)) {
+            return; // Skip processing if already handled
+          }
+
+          // Add the activity ID to the processed set
+          this.processedActivityIds.add(activityId);
+        }
+
+        // Notify the observer with the new activity
+        (_this$observer = this.observer) === null || _this$observer === void 0 ? void 0 : _this$observer.next(activity);
+      }
+    });
+
+    // Subscribe to reset events for cleanup
+    this.resetEventListener = _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.PersistentConversationReset).subscribe(() => {
+      this.reset();
+      // Clean up the secure event listener when conversation resets
+      if (this.unsubscribeFromSecureEvent) {
+        this.unsubscribeFromSecureEvent();
+        this.unsubscribeFromSecureEvent = null;
+      }
+      // Unsubscribe from the reset event to prevent accumulation
+      if (this.resetEventListener) {
+        this.resetEventListener.unsubscribe();
+      }
+    });
+  }
+
+  /**
+   * The `next` method is a placeholder for processing the activity.
+   * This method can be overridden or extended as needed.
+   * 
+   * @param activity - The activity object to process.
+   * @returns The activity object (asynchronously).
+   */
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  _createClass(AddActivitySubscriber, [{
+    key: "next",
+    value: async function next(activity) {
+      return activity;
+    }
+
+    /**
+     * Reset the processed activity IDs when a conversation resets
+     */
+  }, {
+    key: "reset",
+    value: function reset() {
+      this.processedActivityIds.clear();
+    }
+  }]);
+  return AddActivitySubscriber;
+}();
+exports.AddActivitySubscriber = AddActivitySubscriber;

package/lib/cjs/components/livechatwidget/common/ChatWidgetEvents.js

@@ -0,0 +1,15 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var ChatWidgetEvents;
+(function (ChatWidgetEvents) {
+  ChatWidgetEvents["ADD_ACTIVITY"] = "CHAT_WIDGET/ADD_ACTIVITY";
+  ChatWidgetEvents["FETCH_PERSISTENT_CHAT_HISTORY"] = "CHAT_WIDGET/FETCH_PERSISTENT_CHAT_HISTORY";
+  ChatWidgetEvents["NO_MORE_HISTORY_AVAILABLE"] = "CHAT_WIDGET/NO_MORE_HISTORY_AVAILABLE";
+  ChatWidgetEvents["HIDE_LOADING_BANNER"] = "CHAT_WIDGET/HIDE_LOADING_BANNER";
+})(ChatWidgetEvents || (ChatWidgetEvents = {}));
+var _default = ChatWidgetEvents;
+exports.default = _default;

package/lib/cjs/components/livechatwidget/common/PersistentConversationHandler.js

@@ -0,0 +1,284 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _ChatWidgetEvents = _interopRequireDefault(require("./ChatWidgetEvents"));
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _conversationDividerActivity = _interopRequireDefault(require("../../webchatcontainerstateful/common/activities/conversationDividerActivity"));
+var _convertPersistentChatHistoryMessageToActivity = _interopRequireDefault(require("../../webchatcontainerstateful/common/activityConverters/convertPersistentChatHistoryMessageToActivity"));
+var _utils = require("../../../common/utils");
+var _defaultPersistentChatHistoryProps = require("./defaultProps/defaultPersistentChatHistoryProps");
+var _dispatchCustomEvent = _interopRequireDefault(require("../../../common/utils/dispatchCustomEvent"));
+function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+/**
+ * Class responsible for handling persistent conversation history
+ */
+let PersistentConversationHandler = /*#__PURE__*/function () {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  function PersistentConversationHandler(facadeChatSDK, props) {
+    _classCallCheck(this, PersistentConversationHandler);
+    _defineProperty(this, "appliedProps", {
+      ..._defaultPersistentChatHistoryProps.defaultPersistentChatHistoryProps
+    });
+    _defineProperty(this, "isLastPull", false);
+    _defineProperty(this, "pageToken", null);
+    _defineProperty(this, "facadeChatSDK", void 0);
+    _defineProperty(this, "lastMessage", null);
+    _defineProperty(this, "count", 0);
+    _defineProperty(this, "pageSize", 4);
+    _defineProperty(this, "isCurrentlyPulling", false);
+    _defineProperty(this, "pageTokenInTransitSet", new Set());
+    _defineProperty(this, "resetEventListener", _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.PersistentConversationReset).subscribe(() => {
+      this.reset();
+    }));
+    this.facadeChatSDK = facadeChatSDK;
+    this.appliedPropsHandler(props);
+    _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.LCWPersistentConversationHandlerInitialized,
+      Description: "PersistentConversationHandler initialized",
+      CustomProperties: {
+        pageSize: this.pageSize
+      }
+    });
+  }
+  _createClass(PersistentConversationHandler, [{
+    key: "appliedPropsHandler",
+    value: function appliedPropsHandler(props) {
+      this.appliedProps = {
+        ..._defaultPersistentChatHistoryProps.defaultPersistentChatHistoryProps,
+        ...props
+      };
+      this.pageSize = this.appliedProps.pageSize || 4;
+    }
+  }, {
+    key: "reset",
+    value: function reset() {
+      this.isLastPull = false;
+      this.pageToken = null;
+      this.lastMessage = null;
+      this.count = 0;
+      this.isCurrentlyPulling = false;
+      this.pageTokenInTransitSet.clear();
+    }
+  }, {
+    key: "destroy",
+    value: function destroy() {
+      // Only unsubscribe when the handler is being destroyed completely
+      this.resetEventListener.unsubscribe();
+    }
+  }, {
+    key: "pullHistory",
+    value: async function pullHistory() {
+      const pullTimer = (0, _utils.createTimer)();
+
+      // Prevent concurrent pulls regardless of pageToken
+      if (this.isCurrentlyPulling) {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.WARN, {
+          Event: _TelemetryConstants.TelemetryEvent.LCWPersistentHistoryPullBlocked,
+          Description: "History pull blocked - already in progress"
+        });
+        return;
+      }
+
+      // Additional check for specific pageToken duplicates
+      if (this.pageToken && this.pageTokenInTransitSet.has(this.pageToken)) {
+        return;
+      }
+
+      // Mark as currently pulling
+      this.isCurrentlyPulling = true;
+      if (this.pageToken) {
+        this.pageTokenInTransitSet.add(this.pageToken);
+      }
+      try {
+        var _ref;
+        const messages = await this.fetchHistoryMessages();
+        if (messages === null || (messages === null || messages === void 0 ? void 0 : messages.length) === 0) {
+          this.isLastPull = true;
+          // Dispatch event to notify UI that no more history is available
+          (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.NO_MORE_HISTORY_AVAILABLE);
+          // Also hide the loading banner
+          (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
+          _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+            Event: _TelemetryConstants.TelemetryEvent.LCWPersistentHistoryPullCompleted,
+            Description: "History pull completed - no more messages",
+            ElapsedTimeInMilliseconds: pullTimer.milliSecondsElapsed
+          });
+          return;
+        }
+        const messagesDescOrder = (_ref = [...messages]) === null || _ref === void 0 ? void 0 : _ref.reverse();
+        this.processHistoryMessages(messagesDescOrder);
+
+        // Dispatch event to hide the loading banner after messages are processed
+        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+          Event: _TelemetryConstants.TelemetryEvent.LCWPersistentHistoryPullCompleted,
+          Description: "History pull completed successfully",
+          ElapsedTimeInMilliseconds: pullTimer.milliSecondsElapsed,
+          CustomProperties: {
+            messageCount: messages.length,
+            totalProcessed: this.count
+          }
+        });
+      } finally {
+        // Always clear the pulling flag when done
+        this.isCurrentlyPulling = false;
+
+        // Remove pageToken from transit set if it was added
+        if (this.pageToken) {
+          this.pageTokenInTransitSet.delete(this.pageToken);
+        }
+      }
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "processHistoryMessages",
+    value: function processHistoryMessages(messagesDescOrder) {
+      for (const message of messagesDescOrder) {
+        try {
+          const activity = this.processMessageToActivity(message);
+          if (activity) {
+            (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.ADD_ACTIVITY, {
+              activity
+            });
+            const dividerActivity = this.createDividerActivity(activity);
+            if (dividerActivity) {
+              (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.ADD_ACTIVITY, {
+                activity: dividerActivity
+              });
+            }
+            this.lastMessage = activity;
+          }
+        } catch (error) {
+          _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+            Event: _TelemetryConstants.TelemetryEvent.ConvertPersistentChatHistoryMessageToActivityFailed,
+            ExceptionDetails: error
+          });
+        }
+      }
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "fetchHistoryMessages",
+    value: async function fetchHistoryMessages() {
+      if (!this.shouldPull()) {
+        // Dispatch event to ensure banner is hidden when no more pulls are needed
+        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.NO_MORE_HISTORY_AVAILABLE);
+        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
+        return [];
+      }
+      const options = {
+        pageSize: this.pageSize,
+        pageToken: this.pageToken || undefined
+      };
+      try {
+        var _this$facadeChatSDK;
+        const response = await ((_this$facadeChatSDK = this.facadeChatSDK) === null || _this$facadeChatSDK === void 0 ? void 0 : _this$facadeChatSDK.fetchPersistentConversationHistory(options));
+        const {
+          chatMessages: messages,
+          nextPageToken: pageToken
+        } = response;
+        this.pageToken = pageToken || null;
+        if (pageToken === null) {
+          this.isLastPull = true;
+          // Dispatch event when we reach the end of available history
+          (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.NO_MORE_HISTORY_AVAILABLE);
+        }
+
+        // if chatMessages is null, return empty array
+        if (!messages) {
+          this.isLastPull = true;
+          // Dispatch event when we reach the end of available history
+          (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.NO_MORE_HISTORY_AVAILABLE);
+          // Also hide the loading banner
+          (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
+          return [];
+        }
+        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
+        return messages;
+      } catch (error) {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.FetchPersistentChatHistoryFailed,
+          ExceptionDetails: error
+        });
+        this.isLastPull = true;
+        this.pageToken = null;
+        // Dispatch event when there's an error to stop loading banner
+        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.NO_MORE_HISTORY_AVAILABLE);
+        // Also hide the loading banner
+        (0, _dispatchCustomEvent.default)(_ChatWidgetEvents.default.HIDE_LOADING_BANNER);
+        return [];
+      }
+    }
+  }, {
+    key: "shouldPull",
+    value: function shouldPull() {
+      return !this.isLastPull;
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "processMessageToActivity",
+    value: function processMessageToActivity(message) {
+      try {
+        const activity = (0, _convertPersistentChatHistoryMessageToActivity.default)(message);
+        activity.id = activity.id || `activity-${this.count}`;
+        activity.channelData = {
+          ...activity.channelData,
+          metadata: {
+            count: this.count
+          }
+        };
+
+        // Increment the count after assigning it to the activity
+        this.count += 1;
+        return activity;
+      } catch (error) {
+        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.ConvertPersistentChatHistoryMessageToActivityFailed,
+          ExceptionDetails: error
+        });
+        throw error;
+      }
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "createDividerActivity",
+    value: function createDividerActivity(activity) {
+      var _this$lastMessage, _this$lastMessage$cha;
+      if (((_this$lastMessage = this.lastMessage) === null || _this$lastMessage === void 0 ? void 0 : (_this$lastMessage$cha = _this$lastMessage.channelData) === null || _this$lastMessage$cha === void 0 ? void 0 : _this$lastMessage$cha.conversationId) !== activity.channelData.conversationId) {
+        const rawSequenceId = activity.channelData["webchat:sequence-id"];
+        const sequenceId = typeof rawSequenceId === "number" && !isNaN(rawSequenceId) ? rawSequenceId + 1 : 1;
+        const timestamp = new Date(activity.timestamp).getTime() + 1;
+        return {
+          ..._conversationDividerActivity.default,
+          channelData: {
+            ..._conversationDividerActivity.default.channelData,
+            conversationId: activity.channelData.conversationId,
+            "webchat:sequence-id": sequenceId
+          },
+          timestamp: new Date(timestamp).toISOString(),
+          identifier: `divider-${activity.channelData.conversationId}`
+        };
+      }
+      return null;
+    }
+  }]);
+  return PersistentConversationHandler;
+}();
+var _default = PersistentConversationHandler;
+exports.default = _default;

package/lib/cjs/components/livechatwidget/common/createAdapter.js

@@ -4,6 +4,7 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.createAdapter = void 0;
+var _AddActivitySubscriber = require("./ActivitySubscriber/AddActivitySubscriber");
 var _BotAuthActivitySubscriber = require("./ActivitySubscriber/BotAuthActivitySubscriber");
 var _ChatAdapterShim = require("./ChatAdapterShim");
 var _HiddenAdaptiveCardActivitySubscriber = require("./ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber");
@@ -50,6 +51,7 @@ const createAdapter = async (facadeChatSDK, props) => {
       fetchBotAuthConfigRetryInterval: (props === null || props === void 0 ? void 0 : (_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : (_props$webChatContain4 = _props$webChatContain3.botAuthConfig) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.fetchBotAuthConfigRetryInterval) || defaultBotAuthConfig.fetchBotAuthConfigRetryInterval
     };
     adapter = new _ChatAdapterShim.ChatAdapterShim(adapter);
+    adapter.addSubscriber(new _AddActivitySubscriber.AddActivitySubscriber());
     adapter.addSubscriber(new _PauseActivitySubscriber.PauseActivitySubscriber());
     adapter.addSubscriber(new _BotAuthActivitySubscriber.BotAuthActivitySubscriber(botAuthActivitySubscriberOptionalParams));
     // Remove this code after ICM ID:544623085 is fixed

package/lib/cjs/components/livechatwidget/common/defaultProps/defaultPersistentChatHistoryProps.js

@@ -0,0 +1,18 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.defaultPersistentChatHistoryProps = void 0;
+const defaultPersistentChatHistoryProps = {
+  persistentChatHistoryEnabled: true,
+  pageSize: 4,
+  dividerActivityStyle: {
+    border: "1px solid rgb(96, 94, 92, 0.5)",
+    margin: "10px 20%"
+  },
+  bannerStyle: {
+    margin: "10px auto"
+  }
+};
+exports.defaultPersistentChatHistoryProps = defaultPersistentChatHistoryProps;

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -10,6 +10,7 @@ var _utils = require("../../../common/utils");
 var _renderSurveyHelpers = require("./renderSurveyHelpers");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _ConversationState = require("../../../contexts/common/ConversationState");
+var _LazyLoadActivity = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
@@ -231,7 +232,12 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
         payload: undefined
       });
-      // Always allow to close the chat for embedded mode irrespective of end chat errors
+
+      // Call direct reset to ensure LazyLoadHandler gets reset regardless of broadcast timing
+      _LazyLoadActivity.LazyLoadHandler.directReset();
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.PersistentConversationReset
+      });
       closeChatWidget(dispatch, setWebChatStyles, props);
       facadeChatSDK.destroy();
     }

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -7,6 +7,7 @@ exports.initWebChatComposer = void 0;
 var _Constants = require("../../../common/Constants");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _utils = require("../../../common/utils");
+var _localizedStringsBotInitialsMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _dompurify = _interopRequireDefault(require("dompurify"));
@@ -17,6 +18,7 @@ var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontrol
 var _attachmentProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware"));
 var _channelDataMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware"));
 var _activityMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware");
+var _activityStatusMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware");
 var _attachmentMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware");
 var _attachmentUploadValidatorMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware"));
 var _avatarMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware");
@@ -44,11 +46,10 @@ var _htmlPlayerMiddleware = _interopRequireDefault(require("../../webchatcontain
 var _htmlTextMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware"));
 var _preProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware"));
 var _sanitizationMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"));
-var _localizedStringsBotInitialsMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _defaultWebChatContai, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai2, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai3, _props$webChatContain25, _props$webChatContain26, _props$webChatContain27, _props$webChatContain28;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _state$domainStates$l6, _state$domainStates$l7, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai2, _props$webChatContain25, _props$webChatContain26, _props$webChatContain27, _props$webChatContain28;
   // Add a hook to make all links open a new window
   postDomPurifyActivities();
   const localizedTexts = {
@@ -66,6 +67,7 @@ const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) =>
   let webChatStore = _WebChatStoreLoader.WebChatStoreLoader.store;
   if (!webChatStore) {
     var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _props$webChatContain7;
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
     const addConversationalSurveyTagsCallback = action => {
       var _inMemoryState$appSta;
       const inMemoryState = (0, _createReducer.executeReducer)(state, {
@@ -168,12 +170,12 @@ const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) =>
     store: webChatStore,
     activityMiddleware: (_props$webChatContain11 = props.webChatContainerProps) !== null && _props$webChatContain11 !== void 0 && (_props$webChatContain12 = _props$webChatContain11.renderingMiddlewareProps) !== null && _props$webChatContain12 !== void 0 && _props$webChatContain12.disableActivityMiddleware ? undefined : (0, _activityMiddleware.createActivityMiddleware)(renderMarkdown, (_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.systemMessageStyleProps, (_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.userMessageStyleProps),
     attachmentMiddleware: (_props$webChatContain13 = props.webChatContainerProps) !== null && _props$webChatContain13 !== void 0 && (_props$webChatContain14 = _props$webChatContain13.renderingMiddlewareProps) !== null && _props$webChatContain14 !== void 0 && _props$webChatContain14.disableAttachmentMiddleware ? undefined : (0, _attachmentMiddleware.createAttachmentMiddleware)(((_state$domainStates$r3 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r3 === void 0 ? void 0 : (_state$domainStates$r4 = _state$domainStates$r3.attachmentProps) === null || _state$domainStates$r4 === void 0 ? void 0 : _state$domainStates$r4.enableInlinePlaying) ?? _defaultAttachmentProps.defaultAttachmentProps.enableInlinePlaying),
-    activityStatusMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableActivityStatusMiddleware ? undefined : (_defaultWebChatContai = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.activityStatusMiddleware,
+    activityStatusMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableActivityStatusMiddleware ? undefined : (0, _activityStatusMiddleware.createActivityStatusMiddleware)((0, _omnichannelChatSdk.getLocaleStringFromId)((_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : (_state$domainStates$l7 = _state$domainStates$l6.ChatWidgetLanguage) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.msdyn_localeid)),
     toastMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableToastMiddleware ? undefined : (0, _toastMiddleware.createToastMiddleware)(props.notificationPaneProps, endChat),
     renderMarkdown,
     avatarMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableAvatarMiddleware ? undefined : (0, _avatarMiddleware.createAvatarMiddleware)((_state$domainStates$r5 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r5 === void 0 ? void 0 : _state$domainStates$r5.avatarStyleProps, (_state$domainStates$r6 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r6 === void 0 ? void 0 : _state$domainStates$r6.avatarTextStyleProps),
-    groupActivitiesMiddleware: (_props$webChatContain21 = props.webChatContainerProps) !== null && _props$webChatContain21 !== void 0 && (_props$webChatContain22 = _props$webChatContain21.renderingMiddlewareProps) !== null && _props$webChatContain22 !== void 0 && _props$webChatContain22.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai2 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.groupActivitiesMiddleware,
-    typingIndicatorMiddleware: (_props$webChatContain23 = props.webChatContainerProps) !== null && _props$webChatContain23 !== void 0 && (_props$webChatContain24 = _props$webChatContain23.renderingMiddlewareProps) !== null && _props$webChatContain24 !== void 0 && _props$webChatContain24.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
+    groupActivitiesMiddleware: (_props$webChatContain21 = props.webChatContainerProps) !== null && _props$webChatContain21 !== void 0 && (_props$webChatContain22 = _props$webChatContain21.renderingMiddlewareProps) !== null && _props$webChatContain22 !== void 0 && _props$webChatContain22.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.groupActivitiesMiddleware,
+    typingIndicatorMiddleware: (_props$webChatContain23 = props.webChatContainerProps) !== null && _props$webChatContain23 !== void 0 && (_props$webChatContain24 = _props$webChatContain23.renderingMiddlewareProps) !== null && _props$webChatContain24 !== void 0 && _props$webChatContain24.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai2 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.typingIndicatorMiddleware,
     onTelemetry: (0, _WebChatLogger.createWebChatTelemetry)(),
     cardActionMiddleware: (0, _cardActionMiddleware.createCardActionMiddleware)(((_props$webChatContain25 = props.webChatContainerProps) === null || _props$webChatContain25 === void 0 ? void 0 : _props$webChatContain25.botMagicCode) || undefined),
     sendTypingIndicator: true,

package/lib/cjs/components/livechatwidget/common/renderSurveyHelpers.js

@@ -156,7 +156,7 @@ const getPostChatContext = async (facadeChatSDK, state, dispatch) => {
       if ((state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.postChatContext) === undefined) {
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         const context = await facadeChatSDK.getPostChatSurveyContext();
-        _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
           Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallSucceed
         });
@@ -174,7 +174,7 @@ const getPostChatContext = async (facadeChatSDK, state, dispatch) => {
       }
     }
   } catch (error) {
-    _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallFailed,
       Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallFailed,
       ExceptionDetails: {

package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -24,13 +24,13 @@ const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, persiste
     const postChatEnabled = postChatConfig.postChatEnabled;
     if (postChatEnabled) {
       if (!persistedChat) {
-        _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallStarted,
           Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallStarted
         });
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         const context = await facadeChatSDK.getPostChatSurveyContext();
-        _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
           Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallSucceed
         });
@@ -47,7 +47,7 @@ const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, persiste
       }
     }
   } catch (ex) {
-    _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallFailed,
       Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallFailed,
       ExceptionDetails: {

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -181,7 +181,10 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
     _TelemetryManager.TelemetryTimers.WidgetLoadTimer = (0, _utils.createTimer)();
     _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.WidgetLoadStarted,
-      Description: "Widget start chat started."
+      Description: "Widget start chat started.",
+      CustomProperties: {
+        ConversationStage: _TelemetryConstants.ConversationStage.Initialization
+      }
     });
 
     //Check if chat retrieved from cache
@@ -209,6 +212,7 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
       const startTime = new Date().getTime();
       (0, _FirstMessageTrackerFromBot.createTrackingForFirstMessage)();
       await facadeChatSDK.startChat(startChatOptionalParams);
+      (0, _startChatErrorHandler.logStartChatComplete)();
       isStartChatSuccessful = true;
       await createAdapterAndSubscribe(facadeChatSDK, dispatch, setAdapter, startTime, props);
     } catch (error) {