@microsoft/omnichannel-chat-widget 1.8.3 → 1.8.4-main.424a580

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LoadInlineBannerActivity.js

@@ -0,0 +1,25 @@
+import React, { useMemo } from "react";
+import { defaultInlineBannerStyle } from "../defaultStyles/defaultInLineBannerStyle";
+import { defaultMiddlewareLocalizedTexts } from "../../../../common/defaultProps/defaultMiddlewareLocalizedTexts";
+import { mergeStyles } from "@fluentui/merge-styles";
+const LoadInlineBannerActivity = _ref => {
+  let {
+    webChatContainerProps,
+    persistentChatHistory,
+    id
+  } = _ref;
+  const localizedTexts = useMemo(() => ({
+    ...defaultMiddlewareLocalizedTexts,
+    ...(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : webChatContainerProps.localizedTexts)
+  }), [webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : webChatContainerProps.localizedTexts]);
+  const bannerStyle = mergeStyles(persistentChatHistory === null || persistentChatHistory === void 0 ? void 0 : persistentChatHistory.bannerStyle, defaultInlineBannerStyle);
+  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("div", {
+    id: id,
+    className: bannerStyle,
+    role: "status",
+    "aria-live": "polite",
+    "aria-label": localizedTexts.PREVIOUS_MESSAGES_LOADING,
+    "aria-busy": "true"
+  }, localizedTexts.PREVIOUS_MESSAGES_LOADING));
+};
+export default LoadInlineBannerActivity;

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware.js

@@ -1,3 +1,5 @@
+/* eslint-disable @typescript-eslint/no-explicit-any */
+/* eslint-disable react/display-name */
 /******
  * ActivityMiddleware
  * 
@@ -7,16 +9,20 @@
  * 3. Decodes certain html characters that came through from chat services
  ******/
 
+import LazyLoadActivity, { LazyLoadHandler } from "./activities/LazyLoadActivity";
 import { LogLevel, TelemetryEvent } from "../../../../../common/telemetry/TelemetryConstants";
 import { Constants } from "../../../../../common/Constants";
+import ConversationDividerActivity from "./activities/ConversationDividerActivity";
 import { DirectLineActivityType } from "../../enums/DirectLineActivityType";
 import { DirectLineSenderRole } from "../../enums/DirectLineSenderRole";
 import React from "react";
 import { TelemetryHelper } from "../../../../../common/telemetry/TelemetryHelper";
+import { defaultMiddlewareLocalizedTexts } from "../../../common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultSystemMessageStyles } from "./defaultStyles/defaultSystemMessageStyles";
 import { defaultUserMessageStyles } from "./defaultStyles/defaultUserMessageStyles";
 import { escapeHtml } from "../../../../../common/utils";
 const loggedSystemMessages = new Array();
+let lastRenderedAt = 0; // Track last rendered receivedAt timestamp for deduplication
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const handleSystemMessage = (next, args, card, renderMarkdown, systemMessageStyleProps) => {
   var _card$activity, _card$activity$channe, _card$activity$channe2, _card$activity2, _card$activity2$chann, _card$activity3, _card$activity3$chann, _card$activity3$chann2, _card$activity4, _card$activity4$chann, _card$activity5, _card$activity5$chann, _card$nextVisibleActi, _card$nextVisibleActi2, _card$activity6, _card$activity6$chann, _card$activity7, _card$nextVisibleActi3, _card$activity8;
@@ -65,7 +71,7 @@ const isDataTagsPresent = card => {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const createActivityMiddleware = (renderMarkdown, systemMessageStyleProps, userMessageStyleProps) => () => next => function () {
+export const createActivityMiddleware = (renderMarkdown, systemMessageStyleProps, userMessageStyleProps, localizedTexts) => () => next => function () {
   for (var _len = arguments.length, args = new Array(_len), _key = 0; _key < _len; _key++) {
     args[_key] = arguments[_key];
   }
@@ -81,6 +87,47 @@ export const createActivityMiddleware = (renderMarkdown, systemMessageStyleProps
     if (isTagIncluded(card, Constants.systemMessageTag)) {
       return handleSystemMessage(next, args, card, renderMarkdown, systemMessageStyleProps);
     }
+    if (isTagIncluded(card, Constants.persistentChatHistoryMessagePullTriggerTag)) {
+      var _card$activity9, _card$activity9$chann, _card$activity9$chann2;
+      // Safety check: if this is a new chat session and flag is false, auto-correct it
+      if (!LazyLoadHandler.hasMoreHistoryAvailable) {
+        LazyLoadHandler.setHasMoreHistoryAvailable(true);
+      }
+      const receivedAt = card === null || card === void 0 ? void 0 : (_card$activity9 = card.activity) === null || _card$activity9 === void 0 ? void 0 : (_card$activity9$chann = _card$activity9.channelData) === null || _card$activity9$chann === void 0 ? void 0 : (_card$activity9$chann2 = _card$activity9$chann.webChat) === null || _card$activity9$chann2 === void 0 ? void 0 : _card$activity9$chann2.receivedAt;
+      if (receivedAt < lastRenderedAt) {
+        card.activity = null;
+        return () => false;
+      }
+      lastRenderedAt = receivedAt;
+
+      // Return a function that checks availability at render time
+      return () => {
+        // Double-check at render time in case history availability changed
+        if (!LazyLoadHandler.hasMoreHistoryAvailable) {
+          return null;
+        }
+        return /*#__PURE__*/React.createElement(LazyLoadActivity, null);
+      };
+    }
+    if (isTagIncluded(card, Constants.persistentChatHistoryMessageTag)) {
+      const userMessageStyles = {
+        ...defaultUserMessageStyles,
+        ...userMessageStyleProps
+      };
+      return function () {
+        return /*#__PURE__*/React.createElement("div", {
+          className: card.activity.from.role === DirectLineSenderRole.User ? Constants.sentMessageClassName : Constants.receivedMessageClassName,
+          style: userMessageStyles
+        }, next(...args)(...arguments));
+      };
+    }
+    if (isTagIncluded(card, Constants.conversationDividerTag)) {
+      const conversationDividerLabel = (localizedTexts === null || localizedTexts === void 0 ? void 0 : localizedTexts.CONVERSATION_DIVIDER_ARIA_LABEL) || defaultMiddlewareLocalizedTexts.CONVERSATION_DIVIDER_ARIA_LABEL;
+      // Pass the computed localized text to the divider component
+      return /*#__PURE__*/React.createElement(ConversationDividerActivity, {
+        dividerActivityAriaLabel: conversationDividerLabel
+      });
+    }
     if (card.activity.text && card.activity.type === DirectLineActivityType.Message) {
       if (!card.activity.channelData.isHtmlEncoded && card.activity.channelId === Constants.webchatChannelId) {
         card.activity.text = escapeHtml(card.activity.text);

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware.js

@@ -1,5 +1,6 @@
 import { Constants, WebChatMiddlewareConstants } from "../../../../../common/Constants";
 import { DeliveredTimestamp } from "./timestamps/DeliveredTimestamp";
+import { HistoryMessageTimestamp } from "./timestamps/HistoryMessageTimestamp";
 import { NotDeliveredTimestamp } from "./timestamps/NotDeliveredTimestamp";
 import React from "react";
 import { SendStatus } from "../../enums/SendStatus";
@@ -26,6 +27,11 @@ export const activityStatusMiddleware = () => next => args => {
     current_role = role,
     current_timestamp = timestamp;
   let sameTimestampGroupTemp = sameTimestampGroup;
+  if (tags !== null && tags !== void 0 && tags.includes(Constants.persistentChatHistoryMessageTag)) {
+    return /*#__PURE__*/React.createElement(HistoryMessageTimestamp, {
+      args: args
+    });
+  }
   if (args[WebChatMiddlewareConstants.nextVisibleActivity]) {
     const {
       nextVisibleActivity: {
@@ -35,6 +41,7 @@ export const activityStatusMiddleware = () => next => args => {
         timestamp
       }
     } = args;
+
     // eslint-disable-next-line @typescript-eslint/no-unused-vars
     const next_name = name,
       next_timestamp = timestamp;
@@ -61,4 +68,10 @@ export const activityStatusMiddleware = () => next => args => {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ;
   }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-unused-vars
+export const createActivityStatusMiddleware = function () {
+  let locale = arguments.length > 0 && arguments[0] !== undefined ? arguments[0] : "en-us";
+  return activityStatusMiddleware;
 };

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultInLineBannerStyle.js

@@ -0,0 +1,13 @@
+import { defaultSystemMessageStyles } from "./defaultSystemMessageStyles";
+// Adjust the import path if necessary
+
+export const defaultInlineBannerStyle = {
+  ...defaultSystemMessageStyles,
+  visibility: "visible",
+  height: "20px",
+  display: "flex",
+  justifyContent: "center",
+  alignItems: "center",
+  margin: "5px 10px",
+  cursor: "pointer"
+};

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/DeliveredTimestamp.js

@@ -4,7 +4,7 @@ import { Stack } from "@fluentui/react";
 import { defaultMiddlewareLocalizedTexts } from "../../../../common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultTimestampContentStyles } from "../defaultStyles/defaultTimestampContentStyles";
 import { getTimestampHourMinute } from "../../../../../../common/utils";
-import { useChatContextStore } from "../../../../../..";
+import useChatContextStore from "../../../../../../hooks/useChatContextStore";
 
 /* eslint @typescript-eslint/no-explicit-any: "off" */
 export const DeliveredTimestamp = _ref => {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/HistoryMessageTimestamp.js

@@ -0,0 +1,52 @@
+import React from "react";
+import { Stack } from "@fluentui/react";
+import { defaultMiddlewareLocalizedTexts } from "../../../../common/defaultProps/defaultMiddlewareLocalizedTexts";
+import { defaultTimestampContentStyles } from "../defaultStyles/defaultTimestampContentStyles";
+import { getTimestampHourMinute } from "../../../../../../common/utils";
+import useChatContextStore from "../../../../../../hooks/useChatContextStore";
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const HistoryMessageTimestamp = _ref => {
+  var _state$domainStates$r, _state$domainStates$r2, _state$domainStates$m;
+  let {
+    args
+  } = _ref;
+  const [state] = useChatContextStore();
+  const dir = ((_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.timestampDir) ?? state.domainStates.globalDir;
+  const {
+    activity: {
+      timestamp,
+      from: {
+        name,
+        role
+      }
+    }
+  } = args;
+  const contentStyles = {
+    ...defaultTimestampContentStyles,
+    ...((_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.timestampContentStyleProps)
+  };
+  const getTimeElement = timestamp => {
+    const timeString = getTimestampHourMinute(timestamp);
+    const isAmPmFormat = timeString.toLowerCase().includes("am") || timeString.toLowerCase().includes("pm");
+    if (dir === "rtl" && isAmPmFormat) {
+      return /*#__PURE__*/React.createElement("span", {
+        dir: "ltr"
+      }, timeString);
+    } else {
+      return /*#__PURE__*/React.createElement("span", {
+        dir: dir
+      }, timeString);
+    }
+  };
+  return /*#__PURE__*/React.createElement(Stack, {
+    style: contentStyles,
+    dir: dir
+  }, role === "bot" && /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("span", {
+    dir: dir,
+    "aria-hidden": "false"
+  }, name, " : ", getTimeElement(timestamp))), role === "user" && /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("span", {
+    "aria-hidden": "false",
+    dir: dir
+  }, " ", getTimeElement(timestamp), " - ", ((_state$domainStates$m = state.domainStates.middlewareLocalizedTexts) === null || _state$domainStates$m === void 0 ? void 0 : _state$domainStates$m.MIDDLEWARE_MESSAGE_DELIVERED) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_MESSAGE_DELIVERED), "            "));
+};

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/NotDeliveredTimestamp.js

@@ -7,9 +7,9 @@ import { defaultTimestampFailedStyles } from "../defaultStyles/defaultTimestampF
 import { defaultTimestampRetryStyles } from "../defaultStyles/defaultTimestampRetryStyles";
 import { getTimestampHourMinute } from "../../../../../../common/utils";
 import { hooks } from "botframework-webchat";
-import { useChatContextStore } from "../../../../../..";
+import useChatContextStore from "../../../../../../hooks/useChatContextStore";
 
-/* eslint @typescript-eslint/no-explicit-any: "off" */
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const NotDeliveredTimestamp = _ref => {
   var _state$domainStates$r, _state$domainStates$r2, _state$domainStates$r3, _state$domainStates$r4, _state$domainStates$m, _state$domainStates$m2;
   let {
@@ -69,6 +69,7 @@ export const NotDeliveredTimestamp = _ref => {
     style: failedTextStyles
   }, " ", ((_state$domainStates$m = state.domainStates.middlewareLocalizedTexts) === null || _state$domainStates$m === void 0 ? void 0 : _state$domainStates$m.MIDDLEWARE_MESSAGE_NOT_DELIVERED) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_MESSAGE_NOT_DELIVERED, " "), /*#__PURE__*/React.createElement("span", null, " \xA0-\xA0 "), /*#__PURE__*/React.createElement("span", {
     style: retryTextStyles,
+    role: "button",
     onClick: onRetryClick,
     onKeyDown: onRetryKeyEnter,
     tabIndex: 0

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/timestamps/SendingTimestamp.js

@@ -2,7 +2,7 @@ import React from "react";
 import { Stack } from "@fluentui/react";
 import { defaultMiddlewareLocalizedTexts } from "../../../../common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { defaultTimestampContentStyles } from "../defaultStyles/defaultTimestampContentStyles";
-import { useChatContextStore } from "../../../../../..";
+import useChatContextStore from "../../../../../../hooks/useChatContextStore";
 
 /* eslint @typescript-eslint/no-explicit-any: "off" */
 export const SendingTimestamp = () => {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware.js

@@ -1,15 +1,23 @@
 /* eslint-disable @typescript-eslint/no-explicit-any */
 
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { Constants } from "../../../../../common/Constants";
-import { getIconText } from "../../../../../common/utils";
-import { defaultWebChatStyles } from "../../../common/defaultStyles/defaultWebChatStyles";
 import { WebChatActionType } from "../../enums/WebChatActionType";
+import { defaultWebChatStyles } from "../../../common/defaultStyles/defaultWebChatStyles";
+import { getIconText } from "../../../../../common/utils";
 let currentAgentInitials = defaultWebChatStyles.botAvatarInitials;
-export const localizedStringsBotInitialsMiddleware = () => _ref => {
+
+// Optional external updater (React context dispatch wrapper) set at runtime
+let externalInitialsUpdater;
+export const localizedStringsBotInitialsMiddleware = onInitialsChange => _ref => {
   let {
     dispatch
   } = _ref;
   return next => action => {
+    if (onInitialsChange && !externalInitialsUpdater) {
+      externalInitialsUpdater = onInitialsChange; // capture once
+    }
+
     if (action.type === WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY) {
       var _action$payload, _activity$from;
       const activity = (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.activity;
@@ -17,10 +25,25 @@ export const localizedStringsBotInitialsMiddleware = () => _ref => {
         var _activity$channelData, _activity$channelData2, _activity$tags;
         const agentName = activity.from.name.trim();
         const isSystemMessage = agentName === "__agent__" || agentName.startsWith("__") || ((_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : (_activity$channelData2 = _activity$channelData.tags) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.includes(Constants.systemMessageTag)) || ((_activity$tags = activity.tags) === null || _activity$tags === void 0 ? void 0 : _activity$tags.includes(Constants.systemMessageTag));
-        if (!isSystemMessage && agentName !== "") {
-          // Update initials for valid agent/bot names
+        if (!isSystemMessage && agentName) {
           const newInitials = getIconText(agentName) || currentAgentInitials;
-          currentAgentInitials = newInitials;
+          if (newInitials !== currentAgentInitials) {
+            var _externalInitialsUpda;
+            currentAgentInitials = newInitials;
+            // Notify external React context if provided
+            (_externalInitialsUpda = externalInitialsUpdater) === null || _externalInitialsUpda === void 0 ? void 0 : _externalInitialsUpda(currentAgentInitials || "");
+            // Broadcast (optional) for multi-tab sync without forcing consumers
+            BroadcastService.postMessage({
+              eventName: "BotAvatarInitialsUpdated",
+              payload: {
+                initials: currentAgentInitials
+              }
+            });
+            // Also dispatch a no-op action into WebChat store to encourage re-render (cheap)
+            dispatch({
+              type: "__BOT_INITIALS_UPDATED__"
+            });
+          }
         }
       }
     }
@@ -33,7 +56,6 @@ export const getOverriddenLocalizedStrings = existingOverrides => {
       ...strings,
       ...existingOverrides
     };
-
     // Apply dynamic bot initials to alt text if not already overridden through props
     if (!(existingOverrides !== null && existingOverrides !== void 0 && existingOverrides.ACTIVITY_BOT_SAID_ALT)) {
       result.ACTIVITY_BOT_SAID_ALT = `${currentAgentInitials} said:`;

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -49,4 +49,5 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_ENABLED"] = 46] = "SET_CONVERSATIONAL_SURVEY_ENABLED";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_DISPLAY"] = 47] = "SET_CONVERSATIONAL_SURVEY_DISPLAY";
   LiveChatWidgetActionType[LiveChatWidgetActionType["GET_IN_MEMORY_STATE"] = 48] = "GET_IN_MEMORY_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_AVATAR_INITIALS"] = 49] = "SET_BOT_AVATAR_INITIALS";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -4,6 +4,7 @@ import { ConversationState } from "./ConversationState";
 import { StartChatFailureType } from "./StartChatFailureType";
 import { defaultClientDataStoreProvider } from "../../common/storage/default/defaultClientDataStoreProvider";
 import { defaultMiddlewareLocalizedTexts } from "../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
+import { defaultWebChatStyles } from "../../components/webchatcontainerstateful/common/defaultStyles/defaultWebChatStyles";
 export const getLiveChatWidgetContextInitialState = props => {
   var _props$controlProps, _props$webChatContain;
   const isOutsideOperatingHours = () => {
@@ -33,6 +34,10 @@ export const getLiveChatWidgetContextInitialState = props => {
     initialStateFromCache.domainStates.liveChatConfig = props.chatConfig;
     // Cache the result of isOutsideOperatingHours() to ensure consistency
     initialStateFromCache.appStates.outsideOperatingHours = outsideOperatingHours;
+    // Backward compatibility: if botAvatarInitials not cached (older sessions), seed with default
+    if (!initialStateFromCache.domainStates.botAvatarInitials) {
+      initialStateFromCache.domainStates.botAvatarInitials = defaultWebChatStyles.botAvatarInitials;
+    }
     return initialStateFromCache;
   }
   const LiveChatWidgetContextInitialState = {
@@ -56,7 +61,8 @@ export const getLiveChatWidgetContextInitialState = props => {
       transcriptRequestId: "",
       confirmationPaneConfirmedOptionClicked: false,
       confirmationState: ConfirmationState.NotSet,
-      startChatFailureType: StartChatFailureType.Generic
+      startChatFailureType: StartChatFailureType.Generic,
+      botAvatarInitials: defaultWebChatStyles.botAvatarInitials
     },
     appStates: {
       conversationState: ConversationState.Closed,

package/lib/esm/contexts/createReducer.js

@@ -554,6 +554,21 @@ const reducer = (state, action) => {
           widgetSize: action.payload
         }
       };
+    case LiveChatWidgetActionType.SET_BOT_AVATAR_INITIALS:
+      inMemory = {
+        ...inMemory,
+        domainStates: {
+          ...inMemory.domainStates,
+          botAvatarInitials: action.payload
+        }
+      };
+      return {
+        ...state,
+        domainStates: {
+          ...state.domainStates,
+          botAvatarInitials: action.payload
+        }
+      };
     case LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID:
       inMemory = {
         ...inMemory,

package/lib/esm/firstresponselatency/FirstMessageTrackerFromBot.js

@@ -31,7 +31,7 @@ export const createTrackingForFirstMessage = () => {
    * Starts tracking the time for the first bot message after widget loads.
    * Sets a 5-second timeout to auto-reset if no bot message is received.
    */
-  const widgetLoadListener = BroadcastService.getMessageByEventName(TelemetryEvent.WidgetLoadComplete).subscribe(() => {
+  const widgetLoadListener = BroadcastService.getMessageByEventName(TelemetryEvent.StartChatComplete).subscribe(() => {
     if (isTracking) return;
     isTracking = true;
     startTime = new Date().getTime();
@@ -86,7 +86,8 @@ export const createTrackingForFirstMessage = () => {
         CustomProperties: {
           elapsedTime,
           widgetLoadedAt: startTime,
-          botMessage: stopTrackingMessage
+          botMessage: stopTrackingMessage,
+          type: payload === null || payload === void 0 ? void 0 : payload.type
         }
       });
       disconnectListener();

package/lib/esm/firstresponselatency/FirstResponseLatencyTracker.js

@@ -7,6 +7,7 @@ function _toPrimitive(input, hint) { if (typeof input !== "object" || input ===
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../common/telemetry/TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { TelemetryHelper } from "../common/telemetry/TelemetryHelper";
+import { Constants } from "../common/Constants";
 export let FirstResponseLatencyTracker = /*#__PURE__*/function () {
   function FirstResponseLatencyTracker() {
     _classCallCheck(this, FirstResponseLatencyTracker);
@@ -127,7 +128,8 @@ export let FirstResponseLatencyTracker = /*#__PURE__*/function () {
         CustomProperties: {
           elapsedTime,
           userMessage: this.startTrackingMessage,
-          botMessage: this.stopTrackingMessage
+          botMessage: this.stopTrackingMessage,
+          type: payload === null || payload === void 0 ? void 0 : payload.type
         }
       });
     }
@@ -168,7 +170,9 @@ export let FirstResponseLatencyTracker = /*#__PURE__*/function () {
     value: function stopClock(payload) {
       try {
         if (!payload || !payload.Id) {
-          throw new Error("Invalid payload");
+          if ((payload === null || payload === void 0 ? void 0 : payload.type) !== Constants.typing) {
+            throw new Error("Invalid payload");
+          }
         }
 
         // Only allow stopTracking if sender is valid and tracking is active

package/lib/esm/plugins/newMessageEventHandler.js

@@ -78,6 +78,9 @@ export const createOnNewAdapterActivityHandler = (chatId, userId, startTime) =>
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
     if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
+      if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.typing) {
+        return true;
+      }
       return false;
     }
     return true;
@@ -106,7 +109,7 @@ export const createOnNewAdapterActivityHandler = (chatId, userId, startTime) =>
     });
   };
   const raiseMessageEvent = activity => {
-    if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
+    if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message || (activity === null || activity === void 0 ? void 0 : activity.type) === Constants.typing) {
       const scenarioType = getScenarioType(activity);
       switch (scenarioType) {
         case ScenarioType.UserSendMessageStrategy:

package/lib/types/common/Constants.d.ts

@@ -28,6 +28,9 @@ export declare class Constants {
     static readonly channelIdKey = "ChannelId-";
     static readonly ChannelId = "lcw";
     static readonly CustomerTag = "FromCustomer";
+    static persistentChatHistoryMessageTag: string;
+    static persistentChatHistoryMessagePullTriggerTag: string;
+    static conversationDividerTag: string;
     static readonly GifContentType = "image/gif";
     static readonly video = "video";
     static readonly audio = "audio";
@@ -43,6 +46,7 @@ export declare class Constants {
     static readonly averageWaitTimeMessageTag = "averagewaittime";
     static readonly message = "message";
     static readonly hiddenTag = "Hidden";
+    static readonly typing = "typing";
     static readonly prefixTimestampTag = "ServerMessageTimestamp_";
     static readonly acsChannel = "ACS_CHANNEL";
     static readonly publicMessageTag = "public";

package/lib/types/common/facades/FacadeChatSDK.d.ts

@@ -1,4 +1,4 @@
-import { ChatAdapter, ChatSDKMessage, GetAgentAvailabilityResponse, GetLiveChatTranscriptResponse, GetVoiceVideoCallingResponse, IFileInfo, IRawMessage, MaskingRules, OmnichannelChatSDK, VoiceVideoCallingOptionalParams } from "@microsoft/omnichannel-chat-sdk";
+import { ChatAdapter, ChatSDKMessage, GetAgentAvailabilityResponse, GetLiveChatTranscriptResponse, GetPersistentChatHistoryResponse, GetVoiceVideoCallingResponse, IFileInfo, IRawMessage, MaskingRules, OmnichannelChatSDK, VoiceVideoCallingOptionalParams } from "@microsoft/omnichannel-chat-sdk";
 import { IFacadeChatSDKInput } from "./types/IFacadeChatSDKInput";
 import ChatAdapterOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/messaging/ChatAdapterOptionalParams";
 import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
@@ -13,6 +13,7 @@ import GetChatTokenOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core
 import GetConversationDetailsOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetConversationDetailsOptionalParams";
 import GetLiveChatConfigOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetLiveChatConfigOptionalParams";
 import GetLiveChatTranscriptOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetLiveChatTranscriptOptionalParams";
+import GetPersistentChatHistoryOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetPersistentChatHistoryOptionalParams";
 import IChatToken from "@microsoft/omnichannel-chat-sdk/lib/external/IC3Adapter/IChatToken";
 import IFileMetadata from "@microsoft/omnichannel-ic3core/lib/model/IFileMetadata";
 import IMessage from "@microsoft/omnichannel-ic3core/lib/model/IMessage";
@@ -73,4 +74,5 @@ export declare class FacadeChatSDK {
     getPostChatSurveyContext(): Promise<PostChatContext>;
     getAgentAvailability(optionalParams?: GetAgentAvailabilityOptionalParams): Promise<GetAgentAvailabilityResponse>;
     getReconnectableChats(reconnectableChatsParams?: any): Promise<any>;
+    fetchPersistentConversationHistory(getPersistentChatHistoryOptionalParams?: GetPersistentChatHistoryOptionalParams): Promise<GetPersistentChatHistoryResponse>;
 }

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -56,9 +56,11 @@ export declare enum BroadcastEvent {
     SyncMinimize = "SyncMinimize",
     OnWidgetError = "OnWidgetError",
     FMLTrackingCompletedAck = "FMLTrackingCompletedAck",
-    FMLTrackingCompleted = "FMLTrackingCompleted"
+    FMLTrackingCompleted = "FMLTrackingCompleted",
+    PersistentConversationReset = "PersistentConversationReset"
 }
 export declare enum TelemetryEvent {
+    FetchPersistentChatHistoryFailed = "FetchPersistentChatHistoryFailed",
     CallAdded = "CallAdded",
     LocalVideoStreamAdded = "LocalVideoStreamAdded",
     LocalVideoStreamRemoved = "LocalVideoStreamRemoved",
@@ -104,6 +106,7 @@ export declare enum TelemetryEvent {
     EndChatFailed = "EndChatFailed",
     SettingCustomContext = "SettingCustomContext",
     WebChatLoaded = "WebChatLoaded",
+    PersistentChatHistoryEnabled = "PersistentChatHistoryEnabled",
     LCWChatButtonActionCompleted = "LCWChatButtonActionCompleted",
     LCWChatButtonClicked = "LCWChatButtonClicked",
     LCWChatButtonShow = "LCWChatButtonShow",
@@ -268,8 +271,37 @@ export declare enum TelemetryEvent {
     UXCitationPaneCompleted = "UXCitationPaneCompleted",
     UXLiveChatWidgetStart = "UXLiveChatWidgetStart",
     UXLiveChatWidgetCompleted = "UXLiveChatWidgetCompleted",
+    UXPostChatPaneStarted = "UXPostChatPaneStarted",
+    UXPostChatPaneCompleted = "UXPostChatPaneCompleted",
     AppInsightsInitialized = "AppInsightsInitialized",
-    AppInsightsInitFailed = "AppInsightsInitFailed"
+    AppInsightsInitFailed = "AppInsightsInitFailed",
+    ConvertPersistentChatHistoryMessageToActivityFailed = "ConvertPersistentChatHistoryMessageToActivityFailed",
+    UXLCWPersistentChatHistoryInitialized = "UXLCWPersistentChatHistoryInitialized",
+    LCWPersistentChatHistoryFetchStarted = "LCWPersistentChatHistoryFetchStarted",
+    LCWPersistentChatHistoryFetchCompleted = "LCWPersistentChatHistoryFetchCompleted",
+    LCWPersistentChatHistoryFetchFailed = "LCWPersistentChatHistoryFetchFailed",
+    LCWWebChatStorePollingStarted = "LCWWebChatStorePollingStarted",
+    LCWWebChatStoreReady = "LCWWebChatStoreReady",
+    LCWWebChatConnected = "LCWWebChatConnected",
+    LCWWebChatDisconnected = "LCWWebChatDisconnected",
+    LCWWebChatConnectionCheckFailed = "LCWWebChatConnectionCheckFailed",
+    LCWPersistentConversationHandlerInitialized = "LCWPersistentConversationHandlerInitialized",
+    LCWPersistentHistoryPullBlocked = "LCWPersistentHistoryPullBlocked",
+    LCWPersistentHistoryPullCompleted = "LCWPersistentHistoryPullCompleted",
+    LCWLazyLoadInitializationStarted = "LCWLazyLoadInitializationStarted",
+    LCWLazyLoadContainerNotFound = "LCWLazyLoadContainerNotFound",
+    LCWLazyLoadInitializationCompleted = "LCWLazyLoadInitializationCompleted",
+    LCWLazyLoadSessionMetrics = "LCWLazyLoadSessionMetrics",
+    LCWLazyLoadTargetElementNotFound = "LCWLazyLoadTargetElementNotFound",
+    LCWLazyLoadScrollFailed = "LCWLazyLoadScrollFailed",
+    LCWLazyLoadActivityMounted = "LCWLazyLoadActivityMounted",
+    LCWLazyLoadReset = "LCWLazyLoadReset",
+    LCWLazyLoadNoMoreHistory = "LCWLazyLoadNoMoreHistory",
+    LCWLazyLoadDestroyed = "LCWLazyLoadDestroyed",
+    SecureEventBusUnauthorizedDispatch = "SecureEventBusUnauthorizedDispatch",
+    SecureEventBusListenerError = "SecureEventBusListenerError",
+    SecureEventBusDispatchError = "SecureEventBusDispatchError",
+    StartChatComplete = "StartChatComplete"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;
@@ -280,3 +312,8 @@ export declare class TelemetryConstants {
     private static map;
     static mapEventToScenario(eventTypeOrScenarioType: TelemetryEvent): ScenarioType;
 }
+export declare enum ConversationStage {
+    Initialization = "Initialization",
+    CSREngagement = "CSR Engagement",
+    ConversationEnd = "Conversation End"
+}