@microsoft/omnichannel-chat-widget 1.8.3 → 1.8.4-main.21aec08

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -10,7 +10,10 @@ var _utils = require("../../../common/utils");
 var _renderSurveyHelpers = require("./renderSurveyHelpers");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _ConversationState = require("../../../contexts/common/ConversationState");
+var _LazyLoadActivity = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity");
 var _LiveChatWidgetActionType = require("../../../contexts/common/LiveChatWidgetActionType");
+var _NotificationHandler = require("../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
+var _NotificationScenarios = require("../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
 var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
 var _TelemetryManager = require("../../../common/telemetry/TelemetryManager");
 var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontroller/WebChatStoreLoader");
@@ -200,6 +203,18 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
       facadeChatSDK.destroy();
     }
   }
+
+  //moving logic below to before processing skipCloseChat logic to avoid race conditions of postMessage for endChatEvent for other tabs vs postMessage for CloseChat
+  //TODO: clarify if this postMessageToOtherTab actually works in production.
+  if (postMessageToOtherTab) {
+    const endChatEventName = await getEndChatEventName(facadeChatSDK, props);
+    _omnichannelChatComponents.BroadcastService.postMessage({
+      eventName: endChatEventName,
+      payload: {
+        runtimeId: _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId
+      }
+    });
+  }
   if (!skipCloseChat) {
     try {
       var _props$webChatContain;
@@ -231,20 +246,25 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
         payload: undefined
       });
-      // Always allow to close the chat for embedded mode irrespective of end chat errors
+
+      // Call direct reset to ensure LazyLoadHandler gets reset regardless of broadcast timing
+      _LazyLoadActivity.LazyLoadHandler.directReset();
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.PersistentConversationReset
+      });
       closeChatWidget(dispatch, setWebChatStyles, props);
       facadeChatSDK.destroy();
+
+      //always post the close chat event after chat closed and cleanup completed
+      _omnichannelChatComponents.BroadcastService.postMessage({
+        eventName: _TelemetryConstants.BroadcastEvent.CloseChat
+      });
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.CloseChatCall,
+        Description: "Broadcasted close chat event"
+      });
     }
   }
-  if (postMessageToOtherTab) {
-    const endChatEventName = await getEndChatEventName(facadeChatSDK, props);
-    _omnichannelChatComponents.BroadcastService.postMessage({
-      eventName: endChatEventName,
-      payload: {
-        runtimeId: _TelemetryManager.TelemetryManager.InternalTelemetryData.lcwRuntimeId
-      }
-    });
-  }
 };
 exports.endChat = endChat;
 const callingStateCleanUp = dispatch => {
@@ -325,6 +345,9 @@ const closeChatStateCleanUp = dispatch => {
     payload: {}
   });
 
+  // Dismiss the chat disconnect notification banner if it was shown
+  _NotificationHandler.NotificationHandler.dismissNotification(_NotificationScenarios.NotificationScenarios.ChatDisconnect);
+
   // Clear live chat context only if chat widget is fully closed to support transcript calls after sessionclose is called
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -7,6 +7,7 @@ exports.initWebChatComposer = void 0;
 var _Constants = require("../../../common/Constants");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _utils = require("../../../common/utils");
+var _localizedStringsBotInitialsMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _dompurify = _interopRequireDefault(require("dompurify"));
@@ -17,6 +18,7 @@ var _WebChatStoreLoader = require("../../webchatcontainerstateful/webchatcontrol
 var _attachmentProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware"));
 var _channelDataMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware"));
 var _activityMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware");
+var _activityStatusMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware");
 var _attachmentMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware");
 var _attachmentUploadValidatorMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware"));
 var _avatarMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware");
@@ -44,11 +46,10 @@ var _htmlPlayerMiddleware = _interopRequireDefault(require("../../webchatcontain
 var _htmlTextMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware"));
 var _preProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware"));
 var _sanitizationMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"));
-var _localizedStringsBotInitialsMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _defaultWebChatContai, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai2, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai3, _props$webChatContain25, _props$webChatContain26, _props$webChatContain27, _props$webChatContain28;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _state$domainStates$l6, _state$domainStates$l7, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai2, _props$webChatContain25, _props$webChatContain26, _props$webChatContain27, _props$webChatContain28;
   // Add a hook to make all links open a new window
   postDomPurifyActivities();
   const localizedTexts = {
@@ -66,6 +67,7 @@ const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) =>
   let webChatStore = _WebChatStoreLoader.WebChatStoreLoader.store;
   if (!webChatStore) {
     var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _props$webChatContain7;
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
     const addConversationalSurveyTagsCallback = action => {
       var _inMemoryState$appSta;
       const inMemoryState = (0, _createReducer.executeReducer)(state, {
@@ -123,7 +125,14 @@ const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) =>
     };
     webChatStore = (0, _botframeworkWebchat.createStore)({},
     //initial state
-    _preProcessingMiddleware.default, _attachmentProcessingMiddleware.default, (0, _attachmentUploadValidatorMiddleware.default)((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), (0, _customEventMiddleware.default)(_omnichannelChatComponents.BroadcastService), (0, _queueOverflowHandlerMiddleware.createQueueOverflowMiddleware)(state, dispatch), (0, _channelDataMiddleware.default)(addConversationalSurveyTagsCallback), (0, _conversationEndMiddleware.default)(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), (0, _dataMaskingMiddleware.default)((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), _messageTimestampMiddleware.createMessageTimeStampMiddleware, _messageSequenceIdOverrideMiddleware.createMessageSequenceIdOverrideMiddleware, (0, _citationsMiddleware.createCitationsMiddleware)(state, dispatch), _gifUploadMiddleware.default, _htmlPlayerMiddleware.default, (0, _htmlTextMiddleware.default)(honorsTargetInHTMLLinks), (0, _maxMessageSizeValidator.default)(localizedTexts), _sanitizationMiddleware.default, (0, _callActionMiddleware.default)(), (0, _localizedStringsBotInitialsMiddleware.localizedStringsBotInitialsMiddleware)(),
+    _preProcessingMiddleware.default, _attachmentProcessingMiddleware.default, (0, _attachmentUploadValidatorMiddleware.default)((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), (0, _customEventMiddleware.default)(_omnichannelChatComponents.BroadcastService), (0, _queueOverflowHandlerMiddleware.createQueueOverflowMiddleware)(state, dispatch), (0, _channelDataMiddleware.default)(addConversationalSurveyTagsCallback), (0, _conversationEndMiddleware.default)(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), (0, _dataMaskingMiddleware.default)((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), _messageTimestampMiddleware.createMessageTimeStampMiddleware, _messageSequenceIdOverrideMiddleware.createMessageSequenceIdOverrideMiddleware, (0, _citationsMiddleware.createCitationsMiddleware)(state, dispatch), _gifUploadMiddleware.default, _htmlPlayerMiddleware.default, (0, _htmlTextMiddleware.default)(honorsTargetInHTMLLinks), (0, _maxMessageSizeValidator.default)(localizedTexts), _sanitizationMiddleware.default, (0, _callActionMiddleware.default)(),
+    // Pass a callback so middleware can push initials into React context for reactivity
+    (0, _localizedStringsBotInitialsMiddleware.localizedStringsBotInitialsMiddleware)(initials => {
+      dispatch({
+        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_BOT_AVATAR_INITIALS,
+        payload: initials
+      });
+    }),
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.storeMiddlewares) ?? []));
     _WebChatStoreLoader.WebChatStoreLoader.store = webChatStore;
@@ -166,14 +175,14 @@ const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) =>
     dir: state.domainStates.globalDir,
     locale: (0, _utils.changeLanguageCodeFormatForWebChat)((0, _omnichannelChatSdk.getLocaleStringFromId)((_state$domainStates$l4 = state.domainStates.liveChatConfig) === null || _state$domainStates$l4 === void 0 ? void 0 : (_state$domainStates$l5 = _state$domainStates$l4.ChatWidgetLanguage) === null || _state$domainStates$l5 === void 0 ? void 0 : _state$domainStates$l5.msdyn_localeid)),
     store: webChatStore,
-    activityMiddleware: (_props$webChatContain11 = props.webChatContainerProps) !== null && _props$webChatContain11 !== void 0 && (_props$webChatContain12 = _props$webChatContain11.renderingMiddlewareProps) !== null && _props$webChatContain12 !== void 0 && _props$webChatContain12.disableActivityMiddleware ? undefined : (0, _activityMiddleware.createActivityMiddleware)(renderMarkdown, (_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.systemMessageStyleProps, (_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.userMessageStyleProps),
+    activityMiddleware: (_props$webChatContain11 = props.webChatContainerProps) !== null && _props$webChatContain11 !== void 0 && (_props$webChatContain12 = _props$webChatContain11.renderingMiddlewareProps) !== null && _props$webChatContain12 !== void 0 && _props$webChatContain12.disableActivityMiddleware ? undefined : (0, _activityMiddleware.createActivityMiddleware)(renderMarkdown, (_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.systemMessageStyleProps, (_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.userMessageStyleProps, localizedTexts),
     attachmentMiddleware: (_props$webChatContain13 = props.webChatContainerProps) !== null && _props$webChatContain13 !== void 0 && (_props$webChatContain14 = _props$webChatContain13.renderingMiddlewareProps) !== null && _props$webChatContain14 !== void 0 && _props$webChatContain14.disableAttachmentMiddleware ? undefined : (0, _attachmentMiddleware.createAttachmentMiddleware)(((_state$domainStates$r3 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r3 === void 0 ? void 0 : (_state$domainStates$r4 = _state$domainStates$r3.attachmentProps) === null || _state$domainStates$r4 === void 0 ? void 0 : _state$domainStates$r4.enableInlinePlaying) ?? _defaultAttachmentProps.defaultAttachmentProps.enableInlinePlaying),
-    activityStatusMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableActivityStatusMiddleware ? undefined : (_defaultWebChatContai = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.activityStatusMiddleware,
+    activityStatusMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableActivityStatusMiddleware ? undefined : (0, _activityStatusMiddleware.createActivityStatusMiddleware)((0, _omnichannelChatSdk.getLocaleStringFromId)((_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : (_state$domainStates$l7 = _state$domainStates$l6.ChatWidgetLanguage) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.msdyn_localeid)),
     toastMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableToastMiddleware ? undefined : (0, _toastMiddleware.createToastMiddleware)(props.notificationPaneProps, endChat),
     renderMarkdown,
     avatarMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableAvatarMiddleware ? undefined : (0, _avatarMiddleware.createAvatarMiddleware)((_state$domainStates$r5 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r5 === void 0 ? void 0 : _state$domainStates$r5.avatarStyleProps, (_state$domainStates$r6 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r6 === void 0 ? void 0 : _state$domainStates$r6.avatarTextStyleProps),
-    groupActivitiesMiddleware: (_props$webChatContain21 = props.webChatContainerProps) !== null && _props$webChatContain21 !== void 0 && (_props$webChatContain22 = _props$webChatContain21.renderingMiddlewareProps) !== null && _props$webChatContain22 !== void 0 && _props$webChatContain22.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai2 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.groupActivitiesMiddleware,
-    typingIndicatorMiddleware: (_props$webChatContain23 = props.webChatContainerProps) !== null && _props$webChatContain23 !== void 0 && (_props$webChatContain24 = _props$webChatContain23.renderingMiddlewareProps) !== null && _props$webChatContain24 !== void 0 && _props$webChatContain24.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
+    groupActivitiesMiddleware: (_props$webChatContain21 = props.webChatContainerProps) !== null && _props$webChatContain21 !== void 0 && (_props$webChatContain22 = _props$webChatContain21.renderingMiddlewareProps) !== null && _props$webChatContain22 !== void 0 && _props$webChatContain22.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.groupActivitiesMiddleware,
+    typingIndicatorMiddleware: (_props$webChatContain23 = props.webChatContainerProps) !== null && _props$webChatContain23 !== void 0 && (_props$webChatContain24 = _props$webChatContain23.renderingMiddlewareProps) !== null && _props$webChatContain24 !== void 0 && _props$webChatContain24.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai2 = _defaultWebChatContainerStatefulProps.defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.typingIndicatorMiddleware,
     onTelemetry: (0, _WebChatLogger.createWebChatTelemetry)(),
     cardActionMiddleware: (0, _cardActionMiddleware.createCardActionMiddleware)(((_props$webChatContain25 = props.webChatContainerProps) === null || _props$webChatContain25 === void 0 ? void 0 : _props$webChatContain25.botMagicCode) || undefined),
     sendTypingIndicator: true,

package/lib/cjs/components/livechatwidget/common/liveChatConfigUtils.js

@@ -3,15 +3,17 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.isPostChatSurveyEnabled = exports.isPersistentChatEnabled = exports.getPostChatSurveyConfig = void 0;
-var _Constants = require("../../../common/Constants");
+exports.shouldLoadPersistentChatHistory = exports.isPostChatSurveyEnabled = exports.isPersistentChatEnabled = exports.getPostChatSurveyConfig = void 0;
 var _utils = require("../../../common/utils");
+var _Constants = require("../../../common/Constants");
 const isPostChatSurveyEnabled = async facadeChatSDK => {
   var _chatConfig$LiveWSAnd;
   const chatConfig = await facadeChatSDK.getLiveChatConfig();
   const postChatEnabled = (_chatConfig$LiveWSAnd = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd === void 0 ? void 0 : _chatConfig$LiveWSAnd.msdyn_postconversationsurveyenable.toString().toLowerCase();
   return postChatEnabled === "true";
 };
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.isPostChatSurveyEnabled = isPostChatSurveyEnabled;
 const getPostChatSurveyConfig = async facadeChatSDK => {
   var _chatConfig$LiveWSAnd2, _chatConfig$LiveWSAnd3, _chatConfig$LiveWSAnd4, _chatConfig$LiveWSAnd5, _chatConfig$LiveWSAnd6, _chatConfig$LiveWSAnd7, _chatConfig$LiveWSAnd8, _chatConfig$LiveWSAnd9, _chatConfig$LiveWSAnd10;
@@ -34,6 +36,36 @@ const isPersistentChatEnabled = conversationMode => {
   if ((0, _utils.isNullOrUndefined)(conversationMode)) {
     return false;
   }
-  return (conversationMode === null || conversationMode === void 0 ? void 0 : conversationMode.toString().toLowerCase()) === _Constants.ConversationMode.Persistent;
+  return (conversationMode === null || conversationMode === void 0 ? void 0 : conversationMode.toString()) === _Constants.ConversationMode.Persistent;
+};
+
+/**
+ * Determines if persistent chat history should be loaded based on all required conditions.
+ * 
+ * @param extendedChatConfig - The extended chat configuration object
+ * @returns true if ALL conditions are met:
+ *   1. Conversation mode must be Persistent ("192350001")
+ *   2. History is enabled in admin config (msdyn_enablepersistentchatpreviousconversations)
+ *   3. History is enabled via feature flag (lcwPersistentChatHistoryEnabled)
+ */
+exports.isPersistentChatEnabled = isPersistentChatEnabled;
+const shouldLoadPersistentChatHistory = extendedChatConfig => {
+  var _extendedChatConfig$L, _extendedChatConfig$L2, _extendedChatConfig$L3;
+  // CRITICAL: First check if conversation mode is persistent
+  // Only persistent mode ("192350001") should allow history loading
+  const isPersistentChatEnabledForWidget = isPersistentChatEnabled(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L === void 0 ? void 0 : _extendedChatConfig$L.msdyn_conversationmode);
+  if (!isPersistentChatEnabledForWidget) {
+    return false;
+  }
+
+  // Check if history is enabled in admin config (handles both boolean and string "true"/"false")
+  const isHistoryEnabledInConfig = (0, _utils.parseBooleanFromConfig)(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L2 = extendedChatConfig.LiveWSAndLiveChatEngJoin) === null || _extendedChatConfig$L2 === void 0 ? void 0 : _extendedChatConfig$L2.msdyn_enablepersistentchatpreviousconversations);
+  if (!isHistoryEnabledInConfig) {
+    return false;
+  }
+
+  // Check if history is enabled via feature flag (handles both boolean and string "true"/"false")
+  const isHistoryEnabledViaFCB = (0, _utils.parseBooleanFromConfig)(extendedChatConfig === null || extendedChatConfig === void 0 ? void 0 : (_extendedChatConfig$L3 = extendedChatConfig.LcwFcbConfiguration) === null || _extendedChatConfig$L3 === void 0 ? void 0 : _extendedChatConfig$L3.lcwPersistentChatHistoryEnabled);
+  return isHistoryEnabledViaFCB;
 };
-exports.isPersistentChatEnabled = isPersistentChatEnabled;
+exports.shouldLoadPersistentChatHistory = shouldLoadPersistentChatHistory;

package/lib/cjs/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -30,7 +30,10 @@ const registerTelemetryLoggers = (props, dispatch) => {
       appInsightsConfig: Object.assign({}, _defaultAppInsightsConfig.defaultAppInsightsConfig, props.appInsightsConfig)
     };
     if (props.chatConfig) {
+      var _props$chatConfig$Liv;
       telemetryData = _TelemetryHelper.TelemetryHelper.addChatConfigDataToTelemetry(props === null || props === void 0 ? void 0 : props.chatConfig, telemetryData);
+      //store AppInsights instrumentation key from chatConfig if present
+      telemetryData.chatConfigAppInsightsKey = (_props$chatConfig$Liv = props.chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.AppInsightsInstrumentationKey;
     }
     if (!((_props$chatSDK = props.chatSDK) !== null && _props$chatSDK !== void 0 && (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) !== null && _props$chatSDK$omnich !== void 0 && _props$chatSDK$omnich.orgId) || ((_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.orgId.trim().length) === 0) {
       throw new Error("orgId is undefined in ChatSDK");

package/lib/cjs/components/livechatwidget/common/renderSurveyHelpers.js

@@ -156,7 +156,7 @@ const getPostChatContext = async (facadeChatSDK, state, dispatch) => {
       if ((state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.postChatContext) === undefined) {
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         const context = await facadeChatSDK.getPostChatSurveyContext();
-        _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
           Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallSucceed
         });
@@ -174,7 +174,7 @@ const getPostChatContext = async (facadeChatSDK, state, dispatch) => {
       }
     }
   } catch (error) {
-    _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallFailed,
       Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallFailed,
       ExceptionDetails: {

package/lib/cjs/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -24,13 +24,13 @@ const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, persiste
     const postChatEnabled = postChatConfig.postChatEnabled;
     if (postChatEnabled) {
       if (!persistedChat) {
-        _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallStarted,
           Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallStarted
         });
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         const context = await facadeChatSDK.getPostChatSurveyContext();
-        _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
+        _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
           Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallSucceed,
           Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallSucceed
         });
@@ -47,7 +47,7 @@ const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, persiste
       }
     }
   } catch (ex) {
-    _TelemetryHelper.TelemetryHelper.logSDKEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
       Event: _TelemetryConstants.TelemetryEvent.PostChatContextCallFailed,
       Description: _Constants.PostChatSurveyTelemetryMessage.PostChatContextCallFailed,
       ExceptionDetails: {

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -181,7 +181,10 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
     _TelemetryManager.TelemetryTimers.WidgetLoadTimer = (0, _utils.createTimer)();
     _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.WidgetLoadStarted,
-      Description: "Widget start chat started."
+      Description: "Widget start chat started.",
+      CustomProperties: {
+        ConversationStage: _TelemetryConstants.ConversationStage.Initialization
+      }
     });
 
     //Check if chat retrieved from cache
@@ -209,6 +212,7 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
       const startTime = new Date().getTime();
       (0, _FirstMessageTrackerFromBot.createTrackingForFirstMessage)();
       await facadeChatSDK.startChat(startChatOptionalParams);
+      (0, _startChatErrorHandler.logStartChatComplete)();
       isStartChatSuccessful = true;
       await createAdapterAndSubscribe(facadeChatSDK, dispatch, setAdapter, startTime, props);
     } catch (error) {

package/lib/cjs/components/livechatwidget/common/startChatErrorHandler.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.logWidgetLoadWithUnexpectedError = exports.logWidgetLoadComplete = exports.handleStartChatError = void 0;
+exports.logWidgetLoadWithUnexpectedError = exports.logWidgetLoadComplete = exports.logStartChatComplete = exports.handleStartChatError = void 0;
 var _omnichannelChatSdk = require("@microsoft/omnichannel-chat-sdk");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _Constants = require("../../../common/Constants");
@@ -124,7 +124,10 @@ const logWidgetLoadFailed = ex => {
     Event: _TelemetryConstants.TelemetryEvent.WidgetLoadFailed,
     Description: "Widget load complete with error",
     ExceptionDetails: exDetails,
-    ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
+    ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed,
+    CustomProperties: {
+      ConversationStage: _TelemetryConstants.ConversationStage.Initialization
+    }
   });
 };
 const logWidgetLoadComplete = additionalMessage => {
@@ -140,6 +143,17 @@ const logWidgetLoadComplete = additionalMessage => {
   });
 };
 exports.logWidgetLoadComplete = logWidgetLoadComplete;
+const logStartChatComplete = additionalMessage => {
+  let descriptionString = "Start chat complete";
+  if (additionalMessage) {
+    descriptionString += `. ${additionalMessage}`;
+  }
+  _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+    Event: _TelemetryConstants.TelemetryEvent.StartChatComplete,
+    Description: descriptionString
+  });
+};
+exports.logStartChatComplete = logStartChatComplete;
 const logWidgetLoadCompleteWithError = ex => {
   var _TelemetryTimers$Widg3;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -156,7 +170,10 @@ const logWidgetLoadCompleteWithError = ex => {
     Event: _TelemetryConstants.TelemetryEvent.WidgetLoadFailed,
     Description: "Widget load complete with error",
     ExceptionDetails: exDetails,
-    ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg3 = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg3 === void 0 ? void 0 : _TelemetryTimers$Widg3.milliSecondsElapsed
+    ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg3 = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg3 === void 0 ? void 0 : _TelemetryTimers$Widg3.milliSecondsElapsed,
+    CustomProperties: {
+      ConversationStage: _TelemetryConstants.ConversationStage.Initialization
+    }
   });
 };
 const logWidgetLoadWithUnexpectedError = ex => {
@@ -184,7 +201,10 @@ const logWidgetLoadWithUnexpectedError = ex => {
     Event: _TelemetryConstants.TelemetryEvent.WidgetLoadFailed,
     Description: "Widget load with unexpected error",
     ExceptionDetails: exDetails,
-    ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg4 = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg4 === void 0 ? void 0 : _TelemetryTimers$Widg4.milliSecondsElapsed
+    ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg4 = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg4 === void 0 ? void 0 : _TelemetryTimers$Widg4.milliSecondsElapsed,
+    CustomProperties: {
+      ConversationStage: _TelemetryConstants.ConversationStage.Initialization
+    }
   });
 };
 

package/lib/cjs/components/livechatwidget/interfaces/IPersistentChatHistoryProps.js

@@ -0,0 +1 @@
+"use strict";