@microsoft/omnichannel-chat-widget 1.8.3-main.ec1328d → 1.8.4-main.7bdb634

package/lib/esm/components/livechatwidget/common/PersistentConversationHandler.js

@@ -0,0 +1,277 @@
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import ChatWidgetEvents from "./ChatWidgetEvents";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import conversationDividerActivity from "../../webchatcontainerstateful/common/activities/conversationDividerActivity";
+import convertPersistentChatHistoryMessageToActivity from "../../webchatcontainerstateful/common/activityConverters/convertPersistentChatHistoryMessageToActivity";
+import { createTimer } from "../../../common/utils";
+import { defaultPersistentChatHistoryProps } from "./defaultProps/defaultPersistentChatHistoryProps";
+import dispatchCustomEvent from "../../../common/utils/dispatchCustomEvent";
+
+/**
+ * Class responsible for handling persistent conversation history
+ */
+let PersistentConversationHandler = /*#__PURE__*/function () {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+
+  function PersistentConversationHandler(facadeChatSDK, props) {
+    _classCallCheck(this, PersistentConversationHandler);
+    _defineProperty(this, "appliedProps", {
+      ...defaultPersistentChatHistoryProps
+    });
+    _defineProperty(this, "isLastPull", false);
+    _defineProperty(this, "pageToken", null);
+    _defineProperty(this, "facadeChatSDK", void 0);
+    _defineProperty(this, "lastMessage", null);
+    _defineProperty(this, "count", 0);
+    _defineProperty(this, "pageSize", 4);
+    _defineProperty(this, "isCurrentlyPulling", false);
+    _defineProperty(this, "pageTokenInTransitSet", new Set());
+    _defineProperty(this, "resetEventListener", BroadcastService.getMessageByEventName(BroadcastEvent.PersistentConversationReset).subscribe(() => {
+      this.reset();
+    }));
+    this.facadeChatSDK = facadeChatSDK;
+    this.appliedPropsHandler(props);
+    TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
+      Event: TelemetryEvent.LCWPersistentConversationHandlerInitialized,
+      Description: "PersistentConversationHandler initialized",
+      CustomProperties: {
+        pageSize: this.pageSize
+      }
+    });
+  }
+  _createClass(PersistentConversationHandler, [{
+    key: "appliedPropsHandler",
+    value: function appliedPropsHandler(props) {
+      this.appliedProps = {
+        ...defaultPersistentChatHistoryProps,
+        ...props
+      };
+      this.pageSize = this.appliedProps.pageSize || 4;
+    }
+  }, {
+    key: "reset",
+    value: function reset() {
+      this.isLastPull = false;
+      this.pageToken = null;
+      this.lastMessage = null;
+      this.count = 0;
+      this.isCurrentlyPulling = false;
+      this.pageTokenInTransitSet.clear();
+    }
+  }, {
+    key: "destroy",
+    value: function destroy() {
+      // Only unsubscribe when the handler is being destroyed completely
+      this.resetEventListener.unsubscribe();
+    }
+  }, {
+    key: "pullHistory",
+    value: async function pullHistory() {
+      const pullTimer = createTimer();
+
+      // Prevent concurrent pulls regardless of pageToken
+      if (this.isCurrentlyPulling) {
+        TelemetryHelper.logActionEvent(LogLevel.WARN, {
+          Event: TelemetryEvent.LCWPersistentHistoryPullBlocked,
+          Description: "History pull blocked - already in progress"
+        });
+        return;
+      }
+
+      // Additional check for specific pageToken duplicates
+      if (this.pageToken && this.pageTokenInTransitSet.has(this.pageToken)) {
+        return;
+      }
+
+      // Mark as currently pulling
+      this.isCurrentlyPulling = true;
+      if (this.pageToken) {
+        this.pageTokenInTransitSet.add(this.pageToken);
+      }
+      try {
+        var _ref;
+        const messages = await this.fetchHistoryMessages();
+        if (messages === null || (messages === null || messages === void 0 ? void 0 : messages.length) === 0) {
+          this.isLastPull = true;
+          // Dispatch event to notify UI that no more history is available
+          dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
+          // Also hide the loading banner
+          dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
+          TelemetryHelper.logActionEvent(LogLevel.INFO, {
+            Event: TelemetryEvent.LCWPersistentHistoryPullCompleted,
+            Description: "History pull completed - no more messages",
+            ElapsedTimeInMilliseconds: pullTimer.milliSecondsElapsed
+          });
+          return;
+        }
+        const messagesDescOrder = (_ref = [...messages]) === null || _ref === void 0 ? void 0 : _ref.reverse();
+        this.processHistoryMessages(messagesDescOrder);
+
+        // Dispatch event to hide the loading banner after messages are processed
+        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.LCWPersistentHistoryPullCompleted,
+          Description: "History pull completed successfully",
+          ElapsedTimeInMilliseconds: pullTimer.milliSecondsElapsed,
+          CustomProperties: {
+            messageCount: messages.length,
+            totalProcessed: this.count
+          }
+        });
+      } finally {
+        // Always clear the pulling flag when done
+        this.isCurrentlyPulling = false;
+
+        // Remove pageToken from transit set if it was added
+        if (this.pageToken) {
+          this.pageTokenInTransitSet.delete(this.pageToken);
+        }
+      }
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "processHistoryMessages",
+    value: function processHistoryMessages(messagesDescOrder) {
+      for (const message of messagesDescOrder) {
+        try {
+          const activity = this.processMessageToActivity(message);
+          if (activity) {
+            dispatchCustomEvent(ChatWidgetEvents.ADD_ACTIVITY, {
+              activity
+            });
+            const dividerActivity = this.createDividerActivity(activity);
+            if (dividerActivity) {
+              dispatchCustomEvent(ChatWidgetEvents.ADD_ACTIVITY, {
+                activity: dividerActivity
+              });
+            }
+            this.lastMessage = activity;
+          }
+        } catch (error) {
+          TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+            Event: TelemetryEvent.ConvertPersistentChatHistoryMessageToActivityFailed,
+            ExceptionDetails: error
+          });
+        }
+      }
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "fetchHistoryMessages",
+    value: async function fetchHistoryMessages() {
+      if (!this.shouldPull()) {
+        // Dispatch event to ensure banner is hidden when no more pulls are needed
+        dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
+        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
+        return [];
+      }
+      const options = {
+        pageSize: this.pageSize,
+        pageToken: this.pageToken || undefined
+      };
+      try {
+        var _this$facadeChatSDK;
+        const response = await ((_this$facadeChatSDK = this.facadeChatSDK) === null || _this$facadeChatSDK === void 0 ? void 0 : _this$facadeChatSDK.fetchPersistentConversationHistory(options));
+        const {
+          chatMessages: messages,
+          nextPageToken: pageToken
+        } = response;
+        this.pageToken = pageToken || null;
+        if (pageToken === null) {
+          this.isLastPull = true;
+          // Dispatch event when we reach the end of available history
+          dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
+        }
+
+        // if chatMessages is null, return empty array
+        if (!messages) {
+          this.isLastPull = true;
+          // Dispatch event when we reach the end of available history
+          dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
+          // Also hide the loading banner
+          dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
+          return [];
+        }
+        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
+        return messages;
+      } catch (error) {
+        TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.FetchPersistentChatHistoryFailed,
+          ExceptionDetails: error
+        });
+        this.isLastPull = true;
+        this.pageToken = null;
+        // Dispatch event when there's an error to stop loading banner
+        dispatchCustomEvent(ChatWidgetEvents.NO_MORE_HISTORY_AVAILABLE);
+        // Also hide the loading banner
+        dispatchCustomEvent(ChatWidgetEvents.HIDE_LOADING_BANNER);
+        return [];
+      }
+    }
+  }, {
+    key: "shouldPull",
+    value: function shouldPull() {
+      return !this.isLastPull;
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "processMessageToActivity",
+    value: function processMessageToActivity(message) {
+      try {
+        const activity = convertPersistentChatHistoryMessageToActivity(message);
+        activity.id = activity.id || `activity-${this.count}`;
+        activity.channelData = {
+          ...activity.channelData,
+          metadata: {
+            count: this.count
+          }
+        };
+
+        // Increment the count after assigning it to the activity
+        this.count += 1;
+        return activity;
+      } catch (error) {
+        TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+          Event: TelemetryEvent.ConvertPersistentChatHistoryMessageToActivityFailed,
+          ExceptionDetails: error
+        });
+        throw error;
+      }
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "createDividerActivity",
+    value: function createDividerActivity(activity) {
+      var _this$lastMessage, _this$lastMessage$cha;
+      if (((_this$lastMessage = this.lastMessage) === null || _this$lastMessage === void 0 ? void 0 : (_this$lastMessage$cha = _this$lastMessage.channelData) === null || _this$lastMessage$cha === void 0 ? void 0 : _this$lastMessage$cha.conversationId) !== activity.channelData.conversationId) {
+        const rawSequenceId = activity.channelData["webchat:sequence-id"];
+        const sequenceId = typeof rawSequenceId === "number" && !isNaN(rawSequenceId) ? rawSequenceId + 1 : 1;
+        const timestamp = new Date(activity.timestamp).getTime() + 1;
+        return {
+          ...conversationDividerActivity,
+          channelData: {
+            ...conversationDividerActivity.channelData,
+            conversationId: activity.channelData.conversationId,
+            "webchat:sequence-id": sequenceId
+          },
+          timestamp: new Date(timestamp).toISOString(),
+          identifier: `divider-${activity.channelData.conversationId}`
+        };
+      }
+      return null;
+    }
+  }]);
+  return PersistentConversationHandler;
+}();
+export default PersistentConversationHandler;

package/lib/esm/components/livechatwidget/common/createAdapter.js

@@ -1,3 +1,4 @@
+import { AddActivitySubscriber } from "./ActivitySubscriber/AddActivitySubscriber";
 import { BotAuthActivitySubscriber } from "./ActivitySubscriber/BotAuthActivitySubscriber";
 import { ChatAdapterShim } from "./ChatAdapterShim";
 import { HiddenAdaptiveCardActivitySubscriber } from "./ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber";
@@ -44,6 +45,7 @@ export const createAdapter = async (facadeChatSDK, props) => {
       fetchBotAuthConfigRetryInterval: (props === null || props === void 0 ? void 0 : (_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : (_props$webChatContain4 = _props$webChatContain3.botAuthConfig) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.fetchBotAuthConfigRetryInterval) || defaultBotAuthConfig.fetchBotAuthConfigRetryInterval
     };
     adapter = new ChatAdapterShim(adapter);
+    adapter.addSubscriber(new AddActivitySubscriber());
     adapter.addSubscriber(new PauseActivitySubscriber());
     adapter.addSubscriber(new BotAuthActivitySubscriber(botAuthActivitySubscriberOptionalParams));
     // Remove this code after ICM ID:544623085 is fixed

package/lib/esm/components/livechatwidget/common/defaultProps/defaultPersistentChatHistoryProps.js

@@ -0,0 +1,11 @@
+export const defaultPersistentChatHistoryProps = {
+  persistentChatHistoryEnabled: true,
+  pageSize: 4,
+  dividerActivityStyle: {
+    border: "1px solid rgb(96, 94, 92, 0.5)",
+    margin: "10px 20%"
+  },
+  bannerStyle: {
+    margin: "10px auto"
+  }
+};

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -1,9 +1,10 @@
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
-import { ConfirmationState, Constants, ConversationEndEntity, ParticipantType, PrepareEndChatDescriptionConstants } from "../../../common/Constants";
+import { ConfirmationState, Constants, ConversationEndEntity, LiveWorkItemState, ParticipantType, PrepareEndChatDescriptionConstants } from "../../../common/Constants";
 import { getConversationDetailsCall, getWidgetEndChatEventName } from "../../../common/utils";
 import { getPostChatContext, initiatePostChat } from "./renderSurveyHelpers";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { ConversationState } from "../../../contexts/common/ConversationState";
+import { LazyLoadHandler } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activities/LazyLoadActivity";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
@@ -39,7 +40,7 @@ const prepareEndChat = async (props, facadeChatSDK, state, dispatch, setAdapter,
       }
 
       // Use Case: If ended by Agent, stay chat in InActive state
-      let isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
+      const isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
       if (isConversationalSurveyEnabled && ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.conversationEndedBy) === ConversationEndEntity.Bot)) {
         dispatch({
           type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
@@ -147,8 +148,23 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
+    let isSessionEnded = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.chatDisconnectEventReceived;
+    if (!isSessionEnded) {
+      // double check by fetching the latest conversation details
+      const conversationDetails = await getConversationDetailsCall(facadeChatSDK);
+      if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === LiveWorkItemState.WrapUp || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === LiveWorkItemState.Closed) {
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.ChatDisconnectThreadEventReceived,
+          Description: "Checking conversation details upon endChat. Chat disconnected.",
+          CustomProperties: {
+            conversationDetails
+          }
+        });
+        isSessionEnded = true;
+      }
+    }
     const endChatOptionalParameters = {
-      isSessionEnded: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.chatDisconnectEventReceived
+      isSessionEnded
     };
     try {
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
@@ -210,7 +226,12 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
         type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
         payload: undefined
       });
-      // Always allow to close the chat for embedded mode irrespective of end chat errors
+
+      // Call direct reset to ensure LazyLoadHandler gets reset regardless of broadcast timing
+      LazyLoadHandler.directReset();
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.PersistentConversationReset
+      });
       closeChatWidget(dispatch, setWebChatStyles, props);
       facadeChatSDK.destroy();
     }
@@ -296,6 +317,10 @@ export const closeChatStateCleanUp = dispatch => {
       proactiveChatInNewWindow: false
     }
   });
+  dispatch({
+    type: LiveChatWidgetActionType.SET_CITATIONS,
+    payload: {}
+  });
 
   // Clear live chat context only if chat widget is fully closed to support transcript calls after sessionclose is called
   dispatch({

package/lib/esm/components/livechatwidget/common/getMockChatSDKIfApplicable.js

@@ -3,14 +3,15 @@ import { DesignerChatSDK } from "../../webchatcontainerstateful/common/DesignerC
 import { MockChatSDK } from "../../webchatcontainerstateful/common/mockchatsdk";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const getMockChatSDKIfApplicable = (chatSDK, type) => {
-  if (type) {
-    switch (type.toLowerCase()) {
+export const getMockChatSDKIfApplicable = (chatSDK, mockProps) => {
+  if (mockProps !== null && mockProps !== void 0 && mockProps.type) {
+    switch (mockProps.type.toLowerCase()) {
       case "demo":
         chatSDK = new DemoChatSDK();
         break;
       case "designer":
         chatSDK = new DesignerChatSDK();
+        chatSDK.mockMessages = mockProps === null || mockProps === void 0 ? void 0 : mockProps.mockMessages;
         break;
       default:
         chatSDK = new MockChatSDK();

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -1,6 +1,7 @@
 import { ConversationEndEntity, ParticipantType } from "../../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
 import { changeLanguageCodeFormatForWebChat, getConversationDetailsCall } from "../../../common/utils";
+import { getOverriddenLocalizedStrings, localizedStringsBotInitialsMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { Constants } from "../../../common/Constants";
 import { ConversationState } from "../../../contexts/common/ConversationState";
@@ -12,6 +13,7 @@ import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontro
 import attachmentProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware";
 import channelDataMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware";
 import { createActivityMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware";
+import { createActivityStatusMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityStatusMiddleware";
 import { createAttachmentMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware";
 import createAttachmentUploadValidatorMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware";
 import { createAvatarMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware";
@@ -39,11 +41,10 @@ import htmlPlayerMiddleware from "../../webchatcontainerstateful/webchatcontroll
 import htmlTextMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware";
 import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware";
 import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
-import { localizedStringsBotInitialsMiddleware, getOverriddenLocalizedStrings } from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/localizedStringsBotInitialsMiddleware";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) => {
-  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _defaultWebChatContai, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai2, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai3, _props$webChatContain25, _props$webChatContain26, _props$webChatContain27, _props$webChatContain28;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _state$domainStates$l4, _state$domainStates$l5, _props$webChatContain11, _props$webChatContain12, _state$domainStates$r, _state$domainStates$r2, _props$webChatContain13, _props$webChatContain14, _state$domainStates$r3, _state$domainStates$r4, _props$webChatContain15, _props$webChatContain16, _state$domainStates$l6, _state$domainStates$l7, _props$webChatContain17, _props$webChatContain18, _props$webChatContain19, _props$webChatContain20, _state$domainStates$r5, _state$domainStates$r6, _props$webChatContain21, _props$webChatContain22, _defaultWebChatContai, _props$webChatContain23, _props$webChatContain24, _defaultWebChatContai2, _props$webChatContain25, _props$webChatContain26, _props$webChatContain27, _props$webChatContain28;
   // Add a hook to make all links open a new window
   postDomPurifyActivities();
   const localizedTexts = {
@@ -61,6 +62,7 @@ export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endCh
   let webChatStore = WebChatStoreLoader.store;
   if (!webChatStore) {
     var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _props$webChatContain7;
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
     const addConversationalSurveyTagsCallback = action => {
       var _inMemoryState$appSta;
       const inMemoryState = executeReducer(state, {
@@ -118,7 +120,7 @@ export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endCh
     };
     webChatStore = createStore({},
     //initial state
-    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), createCustomEventMiddleware(BroadcastService), createQueueOverflowMiddleware(state, dispatch), channelDataMiddleware(addConversationalSurveyTagsCallback), createConversationEndMiddleware(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, createMessageSequenceIdOverrideMiddleware, createCitationsMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware(honorsTargetInHTMLLinks), createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, createCallActionMiddleware(), localizedStringsBotInitialsMiddleware(),
+    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), createCustomEventMiddleware(BroadcastService), createQueueOverflowMiddleware(state, dispatch), channelDataMiddleware(addConversationalSurveyTagsCallback), createConversationEndMiddleware(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, createMessageSequenceIdOverrideMiddleware, createCitationsMiddleware(state, dispatch), gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware(honorsTargetInHTMLLinks), createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, createCallActionMiddleware(), localizedStringsBotInitialsMiddleware(),
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.storeMiddlewares) ?? []));
     WebChatStoreLoader.store = webChatStore;
@@ -163,12 +165,12 @@ export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endCh
     store: webChatStore,
     activityMiddleware: (_props$webChatContain11 = props.webChatContainerProps) !== null && _props$webChatContain11 !== void 0 && (_props$webChatContain12 = _props$webChatContain11.renderingMiddlewareProps) !== null && _props$webChatContain12 !== void 0 && _props$webChatContain12.disableActivityMiddleware ? undefined : createActivityMiddleware(renderMarkdown, (_state$domainStates$r = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r === void 0 ? void 0 : _state$domainStates$r.systemMessageStyleProps, (_state$domainStates$r2 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r2 === void 0 ? void 0 : _state$domainStates$r2.userMessageStyleProps),
     attachmentMiddleware: (_props$webChatContain13 = props.webChatContainerProps) !== null && _props$webChatContain13 !== void 0 && (_props$webChatContain14 = _props$webChatContain13.renderingMiddlewareProps) !== null && _props$webChatContain14 !== void 0 && _props$webChatContain14.disableAttachmentMiddleware ? undefined : createAttachmentMiddleware(((_state$domainStates$r3 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r3 === void 0 ? void 0 : (_state$domainStates$r4 = _state$domainStates$r3.attachmentProps) === null || _state$domainStates$r4 === void 0 ? void 0 : _state$domainStates$r4.enableInlinePlaying) ?? defaultAttachmentProps.enableInlinePlaying),
-    activityStatusMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableActivityStatusMiddleware ? undefined : (_defaultWebChatContai = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.activityStatusMiddleware,
+    activityStatusMiddleware: (_props$webChatContain15 = props.webChatContainerProps) !== null && _props$webChatContain15 !== void 0 && (_props$webChatContain16 = _props$webChatContain15.renderingMiddlewareProps) !== null && _props$webChatContain16 !== void 0 && _props$webChatContain16.disableActivityStatusMiddleware ? undefined : createActivityStatusMiddleware(getLocaleStringFromId((_state$domainStates$l6 = state.domainStates.liveChatConfig) === null || _state$domainStates$l6 === void 0 ? void 0 : (_state$domainStates$l7 = _state$domainStates$l6.ChatWidgetLanguage) === null || _state$domainStates$l7 === void 0 ? void 0 : _state$domainStates$l7.msdyn_localeid)),
     toastMiddleware: (_props$webChatContain17 = props.webChatContainerProps) !== null && _props$webChatContain17 !== void 0 && (_props$webChatContain18 = _props$webChatContain17.renderingMiddlewareProps) !== null && _props$webChatContain18 !== void 0 && _props$webChatContain18.disableToastMiddleware ? undefined : createToastMiddleware(props.notificationPaneProps, endChat),
     renderMarkdown,
     avatarMiddleware: (_props$webChatContain19 = props.webChatContainerProps) !== null && _props$webChatContain19 !== void 0 && (_props$webChatContain20 = _props$webChatContain19.renderingMiddlewareProps) !== null && _props$webChatContain20 !== void 0 && _props$webChatContain20.disableAvatarMiddleware ? undefined : createAvatarMiddleware((_state$domainStates$r5 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r5 === void 0 ? void 0 : _state$domainStates$r5.avatarStyleProps, (_state$domainStates$r6 = state.domainStates.renderingMiddlewareProps) === null || _state$domainStates$r6 === void 0 ? void 0 : _state$domainStates$r6.avatarTextStyleProps),
-    groupActivitiesMiddleware: (_props$webChatContain21 = props.webChatContainerProps) !== null && _props$webChatContain21 !== void 0 && (_props$webChatContain22 = _props$webChatContain21.renderingMiddlewareProps) !== null && _props$webChatContain22 !== void 0 && _props$webChatContain22.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai2 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.groupActivitiesMiddleware,
-    typingIndicatorMiddleware: (_props$webChatContain23 = props.webChatContainerProps) !== null && _props$webChatContain23 !== void 0 && (_props$webChatContain24 = _props$webChatContain23.renderingMiddlewareProps) !== null && _props$webChatContain24 !== void 0 && _props$webChatContain24.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai3 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai3 === void 0 ? void 0 : _defaultWebChatContai3.typingIndicatorMiddleware,
+    groupActivitiesMiddleware: (_props$webChatContain21 = props.webChatContainerProps) !== null && _props$webChatContain21 !== void 0 && (_props$webChatContain22 = _props$webChatContain21.renderingMiddlewareProps) !== null && _props$webChatContain22 !== void 0 && _props$webChatContain22.disableGroupActivitiesMiddleware ? undefined : (_defaultWebChatContai = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai === void 0 ? void 0 : _defaultWebChatContai.groupActivitiesMiddleware,
+    typingIndicatorMiddleware: (_props$webChatContain23 = props.webChatContainerProps) !== null && _props$webChatContain23 !== void 0 && (_props$webChatContain24 = _props$webChatContain23.renderingMiddlewareProps) !== null && _props$webChatContain24 !== void 0 && _props$webChatContain24.disableTypingIndicatorMiddleware ? undefined : (_defaultWebChatContai2 = defaultWebChatContainerStatefulProps.webChatProps) === null || _defaultWebChatContai2 === void 0 ? void 0 : _defaultWebChatContai2.typingIndicatorMiddleware,
     onTelemetry: createWebChatTelemetry(),
     cardActionMiddleware: createCardActionMiddleware(((_props$webChatContain25 = props.webChatContainerProps) === null || _props$webChatContain25 === void 0 ? void 0 : _props$webChatContain25.botMagicCode) || undefined),
     sendTypingIndicator: true,

package/lib/esm/components/livechatwidget/common/overridePropsOnMockIfApplicable.js

@@ -1,6 +1,7 @@
 const overridePropsOnMockIfApplicable = props => {
   var _props$mock, _props$mock2;
   if (props !== null && props !== void 0 && (_props$mock = props.mock) !== null && _props$mock !== void 0 && _props$mock.type && (props === null || props === void 0 ? void 0 : (_props$mock2 = props.mock) === null || _props$mock2 === void 0 ? void 0 : _props$mock2.type.toLowerCase()) === "designer") {
+    var _props$mock3, _props$mock3$mockMess;
     if (!props.webChatContainerProps) {
       props.webChatContainerProps = {};
     }
@@ -16,7 +17,7 @@ const overridePropsOnMockIfApplicable = props => {
     props.webChatContainerProps = {
       ...props.webChatContainerProps,
       webChatProps: {
-        disabled: true,
+        disabled: !(props !== null && props !== void 0 && (_props$mock3 = props.mock) !== null && _props$mock3 !== void 0 && (_props$mock3$mockMess = _props$mock3.mockMessages) !== null && _props$mock3$mockMess !== void 0 && _props$mock3$mockMess.length),
         ...props.webChatContainerProps.webChatProps,
         overrideLocalizedStrings: {
           TEXT_INPUT_PLACEHOLDER: "Send a message . . .",

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -99,7 +99,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
 
       // If minimized, maximize the chat, if the state is missing, consider it as minimized
       if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) === undefined || (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.isMinimized) === true) {
-        var _state$domainStates3, _state$domainStates3$, _state$domainStates4, _state$domainStates4$;
+        var _state$domainStates3, _state$domainStates3$, _state$domainStates4, _state$domainStates4$, _TelemetryManager$Int;
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -110,7 +110,8 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
           eventName: BroadcastEvent.MaximizeChat,
           payload: {
             height: state === null || state === void 0 ? void 0 : (_state$domainStates3 = state.domainStates) === null || _state$domainStates3 === void 0 ? void 0 : (_state$domainStates3$ = _state$domainStates3.widgetSize) === null || _state$domainStates3$ === void 0 ? void 0 : _state$domainStates3$.height,
-            width: state === null || state === void 0 ? void 0 : (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.widgetSize) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.width
+            width: state === null || state === void 0 ? void 0 : (_state$domainStates4 = state.domainStates) === null || _state$domainStates4 === void 0 ? void 0 : (_state$domainStates4$ = _state$domainStates4.widgetSize) === null || _state$domainStates4$ === void 0 ? void 0 : _state$domainStates4$.width,
+            runtimeId: TelemetryManager === null || TelemetryManager === void 0 ? void 0 : (_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.lcwRuntimeId
           }
         });
       }
@@ -131,7 +132,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
    * This is because a new change to control OOH as closed event when a widget is coming from chat.
    */
   if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) === undefined || (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.isMinimized) === true) {
-    var _state$domainStates5, _state$domainStates5$, _state$domainStates6, _state$domainStates6$, _TelemetryManager$Int;
+    var _state$domainStates5, _state$domainStates5$, _state$domainStates6, _state$domainStates6$, _TelemetryManager$Int2;
     dispatch({
       type: LiveChatWidgetActionType.SET_MINIMIZED,
       payload: false
@@ -142,7 +143,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
       payload: {
         height: state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : (_state$domainStates5$ = _state$domainStates5.widgetSize) === null || _state$domainStates5$ === void 0 ? void 0 : _state$domainStates5$.height,
         width: state === null || state === void 0 ? void 0 : (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.widgetSize) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.width,
-        runtimeId: TelemetryManager === null || TelemetryManager === void 0 ? void 0 : (_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.lcwRuntimeId
+        runtimeId: TelemetryManager === null || TelemetryManager === void 0 ? void 0 : (_TelemetryManager$Int2 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.lcwRuntimeId
       }
     });
   }

package/lib/esm/components/livechatwidget/interfaces/IMockProps.js

@@ -1,6 +1,6 @@
-var LiveChatWidgetMockType;
+export let LiveChatWidgetMockType;
 (function (LiveChatWidgetMockType) {
   LiveChatWidgetMockType["Test"] = "Test";
   LiveChatWidgetMockType["Demo"] = "Demo";
-})(LiveChatWidgetMockType || (LiveChatWidgetMockType = {}));
-export {};
+  LiveChatWidgetMockType["Designer"] = "Designer";
+})(LiveChatWidgetMockType || (LiveChatWidgetMockType = {}));

package/lib/esm/components/livechatwidget/interfaces/IPersistentChatHistoryProps.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -480,7 +480,8 @@ export const LiveChatWidgetStateful = props => {
           eventName: BroadcastEvent.MaximizeChat,
           payload: {
             height: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain = inMemoryState.domainStates) === null || _inMemoryState$domain === void 0 ? void 0 : (_inMemoryState$domain2 = _inMemoryState$domain.widgetSize) === null || _inMemoryState$domain2 === void 0 ? void 0 : _inMemoryState$domain2.height,
-            width: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.widgetSize) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.width
+            width: inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.widgetSize) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.width,
+            lcwRuntimeId: TelemetryManager.InternalTelemetryData.lcwRuntimeId
           }
         });
         return;
@@ -868,23 +869,46 @@ export const LiveChatWidgetStateful = props => {
 
   // WebChat's Composer can only be rendered if a directLine object is defined
   return directLine && /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("style", null, `
-            ::-webkit-scrollbar {
+            #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar {
                 width: ${scrollbarProps.width};
             }
 
-            ::-webkit-scrollbar-track {
+            #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-track {
                 background: ${scrollbarProps.trackBackgroundColor};
             }
 
-            ::-webkit-scrollbar-thumb {
+            #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-thumb {
                 background: ${scrollbarProps.thumbBackgroundColor};
                 border-radius: ${scrollbarProps.thumbBorderRadius};
             }
 
-            ::-webkit-scrollbar-thumb:hover {
+            #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-thumb:hover {
                 background: ${scrollbarProps.thumbHoverColor};
             }
 
+            /* High Contrast mode support - optimized for all variants */
+            @media (prefers-contrast: high), (-ms-high-contrast: active), (forced-colors: active) {
+                #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-track {
+                    background: Canvas !important;
+                    border: 1px solid CanvasText !important;
+                }
+
+                #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-thumb {
+                    background: CanvasText !important;
+                    border: 1px solid Canvas !important;
+                    min-height: 20px !important;
+                }
+
+                #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-thumb:hover {
+                    background: Highlight !important;
+                    border: 1px solid CanvasText !important;
+                }
+
+                #oc-lcw .webchat__basic-transcript__scrollable::-webkit-scrollbar-corner {
+                    background: Canvas !important;
+                }
+            }
+
             .webchat__basic-transcript__activity-markdown-body > :last-child {
                 margin-bottom: 0px;
             }