@microsoft/omnichannel-chat-widget 1.8.3-main.ec1328d → 1.8.4-main.424a580

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -3,49 +3,51 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_ELEMENT_ID"] = 0] = "SET_WIDGET_ELEMENT_ID";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RENDERING_MIDDLEWARE_PROPS"] = 1] = "SET_RENDERING_MIDDLEWARE_PROPS";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_MIDDLEWARE_LOCALIZED_TEXTS"] = 2] = "SET_MIDDLEWARE_LOCALIZED_TEXTS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_GLOBAL_DIR"] = 3] = "SET_GLOBAL_DIR";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_MINIMIZED"] = 4] = "SET_MINIMIZED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_STATE"] = 5] = "SET_CONVERSATION_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT_ID"] = 6] = "SET_PREVIOUS_FOCUSED_ELEMENT_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILING"] = 7] = "SET_START_CHAT_FAILING";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILURE_TYPE"] = 8] = "SET_START_CHAT_FAILURE_TYPE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 9] = "SET_OUTSIDE_OPERATING_HOURS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 10] = "SET_PRE_CHAT_SURVEY_RESPONSE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 11] = "SET_CUSTOM_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 12] = "SET_SHOW_CONFIRMATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 13] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 14] = "SET_PRECHAT_RESPONSE_EMAIL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 15] = "SET_AUDIO_NOTIFICATION";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 16] = "SET_E2VV_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 17] = "SET_POST_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 18] = "SHOW_CALLING_CONTAINER";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 19] = "SET_INCOMING_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 20] = "DISABLE_VIDEO_CALL";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 21] = "DISABLE_LOCAL_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 22] = "DISABLE_REMOTE_VIDEO";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 23] = "SET_CHAT_TOKEN";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_BUTTON_DISPLAY"] = 24] = "SET_START_CHAT_BUTTON_DISPLAY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 25] = "SET_PROACTIVE_CHAT_PARAMS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 26] = "SET_TELEMETRY_DATA";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 27] = "SET_RECONNECT_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 28] = "SET_UNREAD_MESSAGE_COUNT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 29] = "SET_FOCUS_CHAT_BUTTON";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 30] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 31] = "SET_CONVERSATION_ENDED_BY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 32] = "SET_WIDGET_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 33] = "SET_LIVE_CHAT_CONTEXT";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 34] = "SET_BOT_OAUTH_SIGNIN_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 35] = "SET_WIDGET_SIZE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 36] = "SET_WIDGET_INSTANCE_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 37] = "SET_LIVE_CHAT_CONFIG";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 38] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 39] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 40] = "SET_SHOULD_USE_BOT_SURVEY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_DISCONNECT_EVENT_RECEIVED"] = 41] = "SET_CHAT_DISCONNECT_EVENT_RECEIVED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SURVEY_MODE"] = 42] = "SET_SURVEY_MODE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONFIRMATION_STATE"] = 43] = "SET_CONFIRMATION_STATE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_PARTICIPANT_TYPE"] = 44] = "SET_POST_CHAT_PARTICIPANT_TYPE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_ENABLED"] = 45] = "SET_CONVERSATIONAL_SURVEY_ENABLED";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_DISPLAY"] = 46] = "SET_CONVERSATIONAL_SURVEY_DISPLAY";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["GET_IN_MEMORY_STATE"] = 47] = "GET_IN_MEMORY_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CITATIONS"] = 3] = "SET_CITATIONS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_GLOBAL_DIR"] = 4] = "SET_GLOBAL_DIR";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_MINIMIZED"] = 5] = "SET_MINIMIZED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_STATE"] = 6] = "SET_CONVERSATION_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PREVIOUS_FOCUSED_ELEMENT_ID"] = 7] = "SET_PREVIOUS_FOCUSED_ELEMENT_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILING"] = 8] = "SET_START_CHAT_FAILING";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_FAILURE_TYPE"] = 9] = "SET_START_CHAT_FAILURE_TYPE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_OUTSIDE_OPERATING_HOURS"] = 10] = "SET_OUTSIDE_OPERATING_HOURS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRE_CHAT_SURVEY_RESPONSE"] = 11] = "SET_PRE_CHAT_SURVEY_RESPONSE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CUSTOM_CONTEXT"] = 12] = "SET_CUSTOM_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_CONFIRMATION"] = 13] = "SET_SHOW_CONFIRMATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOW_EMAIL_TRANSCRIPT_PANE"] = 14] = "SET_SHOW_EMAIL_TRANSCRIPT_PANE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PRECHAT_RESPONSE_EMAIL"] = 15] = "SET_PRECHAT_RESPONSE_EMAIL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_AUDIO_NOTIFICATION"] = 16] = "SET_AUDIO_NOTIFICATION";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_E2VV_ENABLED"] = 17] = "SET_E2VV_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_CONTEXT"] = 18] = "SET_POST_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SHOW_CALLING_CONTAINER"] = 19] = "SHOW_CALLING_CONTAINER";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INCOMING_CALL"] = 20] = "SET_INCOMING_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_VIDEO_CALL"] = 21] = "DISABLE_VIDEO_CALL";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_LOCAL_VIDEO"] = 22] = "DISABLE_LOCAL_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["DISABLE_REMOTE_VIDEO"] = 23] = "DISABLE_REMOTE_VIDEO";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_TOKEN"] = 24] = "SET_CHAT_TOKEN";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_START_CHAT_BUTTON_DISPLAY"] = 25] = "SET_START_CHAT_BUTTON_DISPLAY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_PROACTIVE_CHAT_PARAMS"] = 26] = "SET_PROACTIVE_CHAT_PARAMS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_TELEMETRY_DATA"] = 27] = "SET_TELEMETRY_DATA";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_RECONNECT_ID"] = 28] = "SET_RECONNECT_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_UNREAD_MESSAGE_COUNT"] = 29] = "SET_UNREAD_MESSAGE_COUNT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_FOCUS_CHAT_BUTTON"] = 30] = "SET_FOCUS_CHAT_BUTTON";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED"] = 31] = "SET_CONVERSATION_ENDED_BY_AGENT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATION_ENDED_BY"] = 32] = "SET_CONVERSATION_ENDED_BY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_STATE"] = 33] = "SET_WIDGET_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONTEXT"] = 34] = "SET_LIVE_CHAT_CONTEXT";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_OAUTH_SIGNIN_ID"] = 35] = "SET_BOT_OAUTH_SIGNIN_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_SIZE"] = 36] = "SET_WIDGET_SIZE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_WIDGET_INSTANCE_ID"] = 37] = "SET_WIDGET_INSTANCE_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_LIVE_CHAT_CONFIG"] = 38] = "SET_LIVE_CHAT_CONFIG";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_WORKFLOW_IN_PROGRESS"] = 39] = "SET_POST_CHAT_WORKFLOW_IN_PROGRESS";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_INITIAL_CHAT_SDK_REQUEST_ID"] = 40] = "SET_INITIAL_CHAT_SDK_REQUEST_ID";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SHOULD_USE_BOT_SURVEY"] = 41] = "SET_SHOULD_USE_BOT_SURVEY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CHAT_DISCONNECT_EVENT_RECEIVED"] = 42] = "SET_CHAT_DISCONNECT_EVENT_RECEIVED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SURVEY_MODE"] = 43] = "SET_SURVEY_MODE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONFIRMATION_STATE"] = 44] = "SET_CONFIRMATION_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_PARTICIPANT_TYPE"] = 45] = "SET_POST_CHAT_PARTICIPANT_TYPE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_ENABLED"] = 46] = "SET_CONVERSATIONAL_SURVEY_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_DISPLAY"] = 47] = "SET_CONVERSATIONAL_SURVEY_DISPLAY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["GET_IN_MEMORY_STATE"] = 48] = "GET_IN_MEMORY_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_BOT_AVATAR_INITIALS"] = 49] = "SET_BOT_AVATAR_INITIALS";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -4,6 +4,7 @@ import { ConversationState } from "./ConversationState";
 import { StartChatFailureType } from "./StartChatFailureType";
 import { defaultClientDataStoreProvider } from "../../common/storage/default/defaultClientDataStoreProvider";
 import { defaultMiddlewareLocalizedTexts } from "../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
+import { defaultWebChatStyles } from "../../components/webchatcontainerstateful/common/defaultStyles/defaultWebChatStyles";
 export const getLiveChatWidgetContextInitialState = props => {
   var _props$controlProps, _props$webChatContain;
   const isOutsideOperatingHours = () => {
@@ -33,12 +34,18 @@ export const getLiveChatWidgetContextInitialState = props => {
     initialStateFromCache.domainStates.liveChatConfig = props.chatConfig;
     // Cache the result of isOutsideOperatingHours() to ensure consistency
     initialStateFromCache.appStates.outsideOperatingHours = outsideOperatingHours;
+    // Backward compatibility: if botAvatarInitials not cached (older sessions), seed with default
+    if (!initialStateFromCache.domainStates.botAvatarInitials) {
+      initialStateFromCache.domainStates.botAvatarInitials = defaultWebChatStyles.botAvatarInitials;
+    }
     return initialStateFromCache;
   }
   const LiveChatWidgetContextInitialState = {
     domainStates: {
       liveChatConfig: props.chatConfig,
       widgetElementId: "",
+      // Map of citation id => content injected by citations middleware
+      citations: {},
       renderingMiddlewareProps: (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.renderingMiddlewareProps,
       middlewareLocalizedTexts: defaultMiddlewareLocalizedTexts,
       preChatSurveyResponse: "{}",
@@ -54,7 +61,8 @@ export const getLiveChatWidgetContextInitialState = props => {
       transcriptRequestId: "",
       confirmationPaneConfirmedOptionClicked: false,
       confirmationState: ConfirmationState.NotSet,
-      startChatFailureType: StartChatFailureType.Generic
+      startChatFailureType: StartChatFailureType.Generic,
+      botAvatarInitials: defaultWebChatStyles.botAvatarInitials
     },
     appStates: {
       conversationState: ConversationState.Closed,

package/lib/esm/contexts/createReducer.js

@@ -62,6 +62,21 @@ const reducer = (state, action) => {
           middlewareLocalizedTexts: action.payload
         }
       };
+    case LiveChatWidgetActionType.SET_CITATIONS:
+      inMemory = {
+        ...inMemory,
+        domainStates: {
+          ...inMemory.domainStates,
+          citations: action.payload
+        }
+      };
+      return {
+        ...state,
+        domainStates: {
+          ...state.domainStates,
+          citations: action.payload
+        }
+      };
     case LiveChatWidgetActionType.SET_GLOBAL_DIR:
       inMemory = {
         ...inMemory,
@@ -539,6 +554,21 @@ const reducer = (state, action) => {
           widgetSize: action.payload
         }
       };
+    case LiveChatWidgetActionType.SET_BOT_AVATAR_INITIALS:
+      inMemory = {
+        ...inMemory,
+        domainStates: {
+          ...inMemory.domainStates,
+          botAvatarInitials: action.payload
+        }
+      };
+      return {
+        ...state,
+        domainStates: {
+          ...state.domainStates,
+          botAvatarInitials: action.payload
+        }
+      };
     case LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID:
       inMemory = {
         ...inMemory,

package/lib/esm/firstresponselatency/FirstMessageTrackerFromBot.js

@@ -31,7 +31,7 @@ export const createTrackingForFirstMessage = () => {
    * Starts tracking the time for the first bot message after widget loads.
    * Sets a 5-second timeout to auto-reset if no bot message is received.
    */
-  const widgetLoadListener = BroadcastService.getMessageByEventName(TelemetryEvent.WidgetLoadComplete).subscribe(() => {
+  const widgetLoadListener = BroadcastService.getMessageByEventName(TelemetryEvent.StartChatComplete).subscribe(() => {
     if (isTracking) return;
     isTracking = true;
     startTime = new Date().getTime();
@@ -86,7 +86,8 @@ export const createTrackingForFirstMessage = () => {
         CustomProperties: {
           elapsedTime,
           widgetLoadedAt: startTime,
-          botMessage: stopTrackingMessage
+          botMessage: stopTrackingMessage,
+          type: payload === null || payload === void 0 ? void 0 : payload.type
         }
       });
       disconnectListener();

package/lib/esm/firstresponselatency/FirstResponseLatencyTracker.js

@@ -7,6 +7,7 @@ function _toPrimitive(input, hint) { if (typeof input !== "object" || input ===
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../common/telemetry/TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { TelemetryHelper } from "../common/telemetry/TelemetryHelper";
+import { Constants } from "../common/Constants";
 export let FirstResponseLatencyTracker = /*#__PURE__*/function () {
   function FirstResponseLatencyTracker() {
     _classCallCheck(this, FirstResponseLatencyTracker);
@@ -127,7 +128,8 @@ export let FirstResponseLatencyTracker = /*#__PURE__*/function () {
         CustomProperties: {
           elapsedTime,
           userMessage: this.startTrackingMessage,
-          botMessage: this.stopTrackingMessage
+          botMessage: this.stopTrackingMessage,
+          type: payload === null || payload === void 0 ? void 0 : payload.type
         }
       });
     }
@@ -168,7 +170,9 @@ export let FirstResponseLatencyTracker = /*#__PURE__*/function () {
     value: function stopClock(payload) {
       try {
         if (!payload || !payload.Id) {
-          throw new Error("Invalid payload");
+          if ((payload === null || payload === void 0 ? void 0 : payload.type) !== Constants.typing) {
+            throw new Error("Invalid payload");
+          }
         }
 
         // Only allow stopTracking if sender is valid and tracking is active

package/lib/esm/index.js

@@ -7,5 +7,6 @@ import useFacadeChatSDKStore from "./hooks/useFacadeChatSDKStore";
 export { default as LiveChatWidget } from "./components/livechatwidget/LiveChatWidget";
 export { getMockChatSDKIfApplicable } from "./components/livechatwidget/common/getMockChatSDKIfApplicable";
 export { getWidgetCacheId, getWidgetEndChatEventName, ConversationState };
+export { LiveChatWidgetMockType } from "./components/livechatwidget/interfaces/IMockProps";
 export { encodeComponentString, decodeComponentString, BroadcastService, useChatSDKStore, useChatContextStore, useFacadeChatSDKStore };
 export * from "./components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares";

package/lib/esm/plugins/newMessageEventHandler.js

@@ -78,6 +78,9 @@ export const createOnNewAdapterActivityHandler = (chatId, userId, startTime) =>
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
     if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
+      if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.typing) {
+        return true;
+      }
       return false;
     }
     return true;
@@ -106,7 +109,7 @@ export const createOnNewAdapterActivityHandler = (chatId, userId, startTime) =>
     });
   };
   const raiseMessageEvent = activity => {
-    if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
+    if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message || (activity === null || activity === void 0 ? void 0 : activity.type) === Constants.typing) {
       const scenarioType = getScenarioType(activity);
       switch (scenarioType) {
         case ScenarioType.UserSendMessageStrategy:

package/lib/types/common/Constants.d.ts

@@ -28,6 +28,9 @@ export declare class Constants {
     static readonly channelIdKey = "ChannelId-";
     static readonly ChannelId = "lcw";
     static readonly CustomerTag = "FromCustomer";
+    static persistentChatHistoryMessageTag: string;
+    static persistentChatHistoryMessagePullTriggerTag: string;
+    static conversationDividerTag: string;
     static readonly GifContentType = "image/gif";
     static readonly video = "video";
     static readonly audio = "audio";
@@ -43,6 +46,7 @@ export declare class Constants {
     static readonly averageWaitTimeMessageTag = "averagewaittime";
     static readonly message = "message";
     static readonly hiddenTag = "Hidden";
+    static readonly typing = "typing";
     static readonly prefixTimestampTag = "ServerMessageTimestamp_";
     static readonly acsChannel = "ACS_CHANNEL";
     static readonly publicMessageTag = "public";
@@ -153,6 +157,8 @@ export declare class HtmlAttributeNames {
     static readonly adaptiveCardTextBlockClassName = "ac-textBlock";
     static readonly adaptiveCardToggleInputClassName = "ac-toggleInput";
     static readonly adaptiveCardActionSetClassName = "ac-actionSet";
+    static readonly ocwCitationPaneClassName = "ocw-citation-pane";
+    static readonly ocwCitationPaneTitle = "Citation";
 }
 export declare class WebChatMiddlewareConstants {
     static readonly nextVisibleActivity = "nextVisibleActivity";

package/lib/types/common/facades/FacadeChatSDK.d.ts

@@ -1,4 +1,4 @@
-import { ChatAdapter, ChatSDKMessage, GetAgentAvailabilityResponse, GetLiveChatTranscriptResponse, GetVoiceVideoCallingResponse, IFileInfo, IRawMessage, MaskingRules, OmnichannelChatSDK, VoiceVideoCallingOptionalParams } from "@microsoft/omnichannel-chat-sdk";
+import { ChatAdapter, ChatSDKMessage, GetAgentAvailabilityResponse, GetLiveChatTranscriptResponse, GetPersistentChatHistoryResponse, GetVoiceVideoCallingResponse, IFileInfo, IRawMessage, MaskingRules, OmnichannelChatSDK, VoiceVideoCallingOptionalParams } from "@microsoft/omnichannel-chat-sdk";
 import { IFacadeChatSDKInput } from "./types/IFacadeChatSDKInput";
 import ChatAdapterOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/messaging/ChatAdapterOptionalParams";
 import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
@@ -13,6 +13,7 @@ import GetChatTokenOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core
 import GetConversationDetailsOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetConversationDetailsOptionalParams";
 import GetLiveChatConfigOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetLiveChatConfigOptionalParams";
 import GetLiveChatTranscriptOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetLiveChatTranscriptOptionalParams";
+import GetPersistentChatHistoryOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetPersistentChatHistoryOptionalParams";
 import IChatToken from "@microsoft/omnichannel-chat-sdk/lib/external/IC3Adapter/IChatToken";
 import IFileMetadata from "@microsoft/omnichannel-ic3core/lib/model/IFileMetadata";
 import IMessage from "@microsoft/omnichannel-ic3core/lib/model/IMessage";
@@ -73,4 +74,5 @@ export declare class FacadeChatSDK {
     getPostChatSurveyContext(): Promise<PostChatContext>;
     getAgentAvailability(optionalParams?: GetAgentAvailabilityOptionalParams): Promise<GetAgentAvailabilityResponse>;
     getReconnectableChats(reconnectableChatsParams?: any): Promise<any>;
+    fetchPersistentConversationHistory(getPersistentChatHistoryOptionalParams?: GetPersistentChatHistoryOptionalParams): Promise<GetPersistentChatHistoryResponse>;
 }

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -56,9 +56,11 @@ export declare enum BroadcastEvent {
     SyncMinimize = "SyncMinimize",
     OnWidgetError = "OnWidgetError",
     FMLTrackingCompletedAck = "FMLTrackingCompletedAck",
-    FMLTrackingCompleted = "FMLTrackingCompleted"
+    FMLTrackingCompleted = "FMLTrackingCompleted",
+    PersistentConversationReset = "PersistentConversationReset"
 }
 export declare enum TelemetryEvent {
+    FetchPersistentChatHistoryFailed = "FetchPersistentChatHistoryFailed",
     CallAdded = "CallAdded",
     LocalVideoStreamAdded = "LocalVideoStreamAdded",
     LocalVideoStreamRemoved = "LocalVideoStreamRemoved",
@@ -104,6 +106,7 @@ export declare enum TelemetryEvent {
     EndChatFailed = "EndChatFailed",
     SettingCustomContext = "SettingCustomContext",
     WebChatLoaded = "WebChatLoaded",
+    PersistentChatHistoryEnabled = "PersistentChatHistoryEnabled",
     LCWChatButtonActionCompleted = "LCWChatButtonActionCompleted",
     LCWChatButtonClicked = "LCWChatButtonClicked",
     LCWChatButtonShow = "LCWChatButtonShow",
@@ -136,6 +139,7 @@ export declare enum TelemetryEvent {
     EmailTranscriptLoaded = "EmailTranscriptLoaded",
     OutOfOfficePaneLoaded = "OutOfOfficePaneLoaded",
     ConfirmationPaneLoaded = "ConfirmationPaneLoaded",
+    CitationPaneLoaded = "CitationPaneLoaded",
     ProactiveChatPaneLoaded = "ProactiveChatPaneLoaded",
     ReconnectChatPaneLoaded = "ReconnectChatPaneLoaded",
     HeaderCloseButtonClicked = "HeaderCloseButtonClicked",
@@ -262,11 +266,42 @@ export declare enum TelemetryEvent {
     UXLCWChatButtonLoadingStart = "UXLCWChatButtonLoadingStart",
     UXLCWChatButtonLoadingCompleted = "UXLCWChatButtonLoadingCompleted",
     UXConfirmationPaneStart = "UXConfirmationPaneStart",
+    UXCitationPaneStart = "UXCitationPaneStart",
     UXConfirmationPaneCompleted = "UXConfirmationPaneCompleted",
+    UXCitationPaneCompleted = "UXCitationPaneCompleted",
     UXLiveChatWidgetStart = "UXLiveChatWidgetStart",
     UXLiveChatWidgetCompleted = "UXLiveChatWidgetCompleted",
+    UXPostChatPaneStarted = "UXPostChatPaneStarted",
+    UXPostChatPaneCompleted = "UXPostChatPaneCompleted",
     AppInsightsInitialized = "AppInsightsInitialized",
-    AppInsightsInitFailed = "AppInsightsInitFailed"
+    AppInsightsInitFailed = "AppInsightsInitFailed",
+    ConvertPersistentChatHistoryMessageToActivityFailed = "ConvertPersistentChatHistoryMessageToActivityFailed",
+    UXLCWPersistentChatHistoryInitialized = "UXLCWPersistentChatHistoryInitialized",
+    LCWPersistentChatHistoryFetchStarted = "LCWPersistentChatHistoryFetchStarted",
+    LCWPersistentChatHistoryFetchCompleted = "LCWPersistentChatHistoryFetchCompleted",
+    LCWPersistentChatHistoryFetchFailed = "LCWPersistentChatHistoryFetchFailed",
+    LCWWebChatStorePollingStarted = "LCWWebChatStorePollingStarted",
+    LCWWebChatStoreReady = "LCWWebChatStoreReady",
+    LCWWebChatConnected = "LCWWebChatConnected",
+    LCWWebChatDisconnected = "LCWWebChatDisconnected",
+    LCWWebChatConnectionCheckFailed = "LCWWebChatConnectionCheckFailed",
+    LCWPersistentConversationHandlerInitialized = "LCWPersistentConversationHandlerInitialized",
+    LCWPersistentHistoryPullBlocked = "LCWPersistentHistoryPullBlocked",
+    LCWPersistentHistoryPullCompleted = "LCWPersistentHistoryPullCompleted",
+    LCWLazyLoadInitializationStarted = "LCWLazyLoadInitializationStarted",
+    LCWLazyLoadContainerNotFound = "LCWLazyLoadContainerNotFound",
+    LCWLazyLoadInitializationCompleted = "LCWLazyLoadInitializationCompleted",
+    LCWLazyLoadSessionMetrics = "LCWLazyLoadSessionMetrics",
+    LCWLazyLoadTargetElementNotFound = "LCWLazyLoadTargetElementNotFound",
+    LCWLazyLoadScrollFailed = "LCWLazyLoadScrollFailed",
+    LCWLazyLoadActivityMounted = "LCWLazyLoadActivityMounted",
+    LCWLazyLoadReset = "LCWLazyLoadReset",
+    LCWLazyLoadNoMoreHistory = "LCWLazyLoadNoMoreHistory",
+    LCWLazyLoadDestroyed = "LCWLazyLoadDestroyed",
+    SecureEventBusUnauthorizedDispatch = "SecureEventBusUnauthorizedDispatch",
+    SecureEventBusListenerError = "SecureEventBusListenerError",
+    SecureEventBusDispatchError = "SecureEventBusDispatchError",
+    StartChatComplete = "StartChatComplete"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;
@@ -277,3 +312,8 @@ export declare class TelemetryConstants {
     private static map;
     static mapEventToScenario(eventTypeOrScenarioType: TelemetryEvent): ScenarioType;
 }
+export declare enum ConversationStage {
+    Initialization = "Initialization",
+    CSREngagement = "CSR Engagement",
+    ConversationEnd = "Conversation End"
+}

package/lib/types/common/utils/SecureEventBus.d.ts

@@ -0,0 +1,159 @@
+/**
+ * SecureEventBus class implementing the singleton pattern for secure event communication.
+ * Provides authentication-based event dispatching to prevent unauthorized external access.
+ */
+declare class SecureEventBus {
+    private static instance;
+    private listeners;
+    private readonly authToken;
+    private eventCounter;
+    /**
+     * Private constructor to enforce singleton pattern.
+     * Generates a unique authentication token for this session.
+     */
+    private constructor();
+    /**
+     * Get the singleton instance of SecureEventBus.
+     * Creates a new instance if one doesn't exist.
+     *
+     * @returns The singleton instance of SecureEventBus
+     *
+     * @example
+     * ```typescript
+     * const eventBus = SecureEventBus.getInstance();
+     * ```
+     */
+    static getInstance(): SecureEventBus;
+    /**
+     * Generate a cryptographically secure authentication token.
+     * Uses crypto.getRandomValues when available, falls back to Math.random.
+     *
+     * @private
+     * @returns A 64-character hexadecimal string representing the authentication token
+     */
+    private generateAuthToken;
+    /**
+     * Get the authentication token for this SecureEventBus instance.
+     * This token is required for dispatching events and should only be used internally.
+     *
+     * @returns The authentication token string
+     *
+     * @example
+     * ```typescript
+     * const eventBus = SecureEventBus.getInstance();
+     * const token = eventBus.getAuthToken();
+     * eventBus.dispatch('myEvent', { data: 'value' }, token);
+     * ```
+     */
+    getAuthToken(): string;
+    /**
+     * Dispatch an event with authentication to all registered listeners.
+     * Verifies the authentication token before dispatching to prevent unauthorized access.
+     *
+     * @param eventName - The name of the event to dispatch
+     * @param payload - The data to send with the event (optional)
+     * @param token - Authentication token (must match the internal token)
+     * @returns true if event was successfully dispatched, false if unauthorized or error occurred
+     *
+     * @example
+     * ```typescript
+     * const eventBus = SecureEventBus.getInstance();
+     * const token = eventBus.getAuthToken();
+     *
+     * // Dispatch with payload
+     * const success = eventBus.dispatch('userAction', { action: 'click', target: 'button' }, token);
+     *
+     * // Dispatch without payload
+     * eventBus.dispatch('windowClosed', undefined, token);
+     * ```
+     */
+    dispatch(eventName: string, payload?: any, token?: string): boolean;
+    /**
+     * Subscribe to an event with a callback function.
+     * The callback will be executed whenever the specified event is dispatched.
+     *
+     * @param eventName - The name of the event to listen for
+     * @param callback - The function to execute when the event is fired
+     * @returns A function that can be called to unsubscribe from the event
+     *
+     * @example
+     * ```typescript
+     * const eventBus = SecureEventBus.getInstance();
+     *
+     * // Subscribe to an event
+     * const unsubscribe = eventBus.subscribe('chatMessage', (message) => {
+     *   console.log('New message:', message.text);
+     *   console.log('From user:', message.userId);
+     * });
+     *
+     * // Later, unsubscribe
+     * unsubscribe();
+     * ```
+     */
+    subscribe(eventName: string, callback: (payload: any) => void): () => void;
+    /**
+     * Remove all listeners for a specific event.
+     * This completely removes the event from the internal listeners map.
+     *
+     * @param eventName - The name of the event to remove all listeners for
+     *
+     * @example
+     * ```typescript
+     * const eventBus = SecureEventBus.getInstance();
+     *
+     * // Remove all listeners for 'chatClosed' event
+     * eventBus.removeAllListeners('chatClosed');
+     * ```
+     */
+    removeAllListeners(eventName: string): void;
+    /**
+     * Clear all listeners for all events.
+     * This resets the entire event bus to its initial state.
+     * Useful for cleanup during application shutdown or testing.
+     *
+     * @example
+     * ```typescript
+     * const eventBus = SecureEventBus.getInstance();
+     *
+     * // Clear all event listeners
+     * eventBus.clear();
+     * ```
+     */
+    clear(): void;
+    /**
+     * Get the number of listeners for a specific event.
+     * Useful for debugging and monitoring purposes.
+     *
+     * @param eventName - The name of the event to count listeners for
+     * @returns The number of listeners registered for the event
+     *
+     * @example
+     * ```typescript
+     * const eventBus = SecureEventBus.getInstance();
+     *
+     * // Check how many listeners are registered for 'userAction'
+     * const count = eventBus.getListenerCount('userAction');
+     * console.log(`${count} listeners registered for userAction`);
+     * ```
+     */
+    getListenerCount(eventName: string): number;
+    /**
+     * Get all registered event names.
+     * Returns an array of event names that currently have listeners.
+     * Useful for debugging and monitoring purposes.
+     *
+     * @returns An array of event names that have registered listeners
+     *
+     * @example
+     * ```typescript
+     * const eventBus = SecureEventBus.getInstance();
+     *
+     * // Get all registered events
+     * const events = eventBus.getRegisteredEvents();
+     * console.log('Active events:', events);
+     * // Output: ['userAction', 'chatMessage', 'windowResize']
+     * ```
+     */
+    getRegisteredEvents(): string[];
+}
+export default SecureEventBus;

package/lib/types/common/utils/dispatchCustomEvent.d.ts

@@ -0,0 +1,2 @@
+declare const dispatchCustomEvent: (name: string, payload?: any) => void;
+export default dispatchCustomEvent;

package/lib/types/components/citationpanestateful/CitationDim.d.ts

@@ -0,0 +1,5 @@
+import React from "react";
+export declare const CitationDim: React.FC<{
+    brightness?: string;
+}>;
+export default CitationDim;

package/lib/types/components/citationpanestateful/CitationPaneStateful.d.ts

@@ -0,0 +1,4 @@
+import React from "react";
+import { ICitationPaneStatefulProps } from "./interfaces/ICitationPaneStatefulProps";
+export declare const CitationPaneStateful: (props: ICitationPaneStatefulProps) => React.JSX.Element;
+export default CitationPaneStateful;

package/lib/types/components/citationpanestateful/common/defaultProps/defaultCitationPaneProps.d.ts

@@ -0,0 +1,11 @@
+export declare const defaultCitationPaneStyles: {
+    pane: React.CSSProperties;
+};
+export declare const defaultCitationContentCSS: (controlId: string) => string;
+declare const _default: {
+    defaultCitationPaneStyles: {
+        pane: React.CSSProperties;
+    };
+    defaultCitationContentCSS: (controlId: string) => string;
+};
+export default _default;

package/lib/types/components/citationpanestateful/interfaces/ICitationPaneStatefulProps.d.ts

@@ -0,0 +1,19 @@
+import { ICitationPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/citationpane/interfaces/ICitationPaneProps";
+export interface ICitationPaneStatefulProps extends ICitationPaneProps {
+    /**
+     * id: Optional custom ID for the citation pane container
+     */
+    id?: string;
+    /**
+     * title: Optional title for the citation pane
+     */
+    title?: string;
+    /**
+     * onClose: Optional callback function called when the citation pane is closed
+     */
+    onClose?: () => void;
+    /**
+     * contentHtml: Optional HTML content to display in the citation pane
+     */
+    contentHtml?: string;
+}

package/lib/types/components/confirmationpanestateful/common/defaultProps/defaultConfirmationPaneLocalizedTexts.d.ts

@@ -1,2 +1,2 @@
-import { IConfirmationPaneLocalizedTexts } from "../../interfaces/IConfirmationPaneLocalizedText";
+import { IConfirmationPaneLocalizedTexts } from "../../interfaces/IConfirmationPaneLocalizedTexts";
 export declare const defaultConfirmationPaneLocalizedTexts: IConfirmationPaneLocalizedTexts;

package/lib/types/components/confirmationpanestateful/interfaces/IConfirmationPaneStatefulProps.d.ts

@@ -1,4 +1,4 @@
-import { IConfirmationPaneLocalizedTexts } from "./IConfirmationPaneLocalizedText";
+import { IConfirmationPaneLocalizedTexts } from "./IConfirmationPaneLocalizedTexts";
 import { IConfirmationPaneProps } from "@microsoft/omnichannel-chat-components/lib/types/components/confirmationpane/interfaces/IConfirmationPaneProps";
 export interface IConfirmationPaneStatefulProps extends IConfirmationPaneProps {
     /**