@microsoft/omnichannel-chat-widget 1.8.2-main.e3c1d40 → 1.8.2-main.fc93d3d

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -611,12 +611,15 @@ export const LiveChatWidgetStateful = props => {
           payload: null
         });
         if ("participantsRemoved" in event && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta5 = inMemoryState.appStates) === null || _inMemoryState$appSta5 === void 0 ? void 0 : _inMemoryState$appSta5.conversationState) === ConversationState.Active) {
-          setWebChatStyles(styles => {
-            return {
-              ...styles,
-              hideSendBox: true
-            };
-          });
+          var _inMemoryState$appSta6;
+          if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.isConversationalSurveyEnabled) === false) {
+            setWebChatStyles(styles => {
+              return {
+                ...styles,
+                hideSendBox: true
+              };
+            });
+          }
           TelemetryHelper.logSDKEvent(LogLevel.INFO, {
             Event: TelemetryEvent.ParticipantsRemovedEvent,
             Description: "Participants removed event received."
@@ -712,7 +715,15 @@ export const LiveChatWidgetStateful = props => {
       endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       return;
     }
-    if ((state === null || state === void 0 ? void 0 : (_state$appStates12 = state.appStates) === null || _state$appStates12 === void 0 ? void 0 : _state$appStates12.conversationEndedBy) === ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates13 = state.appStates) === null || _state$appStates13 === void 0 ? void 0 : _state$appStates13.conversationEndedBy) === ConversationEndEntity.Bot) {
+    const inMemoryState = executeReducer(state, {
+      type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+      payload: null
+    });
+    let isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
+
+    // In conversational survey, we need to check post chat survey logics before we set ConversationState to InActive
+    // Hence setting ConversationState to InActive will be done later in the post chat flows
+    if (!isConversationalSurveyEnabled && ((state === null || state === void 0 ? void 0 : (_state$appStates12 = state.appStates) === null || _state$appStates12 === void 0 ? void 0 : _state$appStates12.conversationEndedBy) === ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates13 = state.appStates) === null || _state$appStates13 === void 0 ? void 0 : _state$appStates13.conversationEndedBy) === ConversationEndEntity.Bot)) {
       dispatch({
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.InActive
@@ -753,13 +764,13 @@ export const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   useEffect(() => {
-    var _inMemoryState$appSta6;
+    var _inMemoryState$appSta7;
     const inMemoryState = executeReducer(state, {
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     handleChatDisconnect(props, inMemoryState, setWebChatStyles);
-    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.chatDisconnectEventReceived;
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta7 = inMemoryState.appStates) === null || _inMemoryState$appSta7 === void 0 ? void 0 : _inMemoryState$appSta7.chatDisconnectEventReceived;
     if (chatDisconnectState && adapter) {
       try {
         adapter.end();
@@ -887,8 +898,8 @@ export const LiveChatWidgetStateful = props => {
                 margin-left: .25em;
             }
             ${(sendBoxTextArea === null || sendBoxTextArea === void 0 ? void 0 : sendBoxTextArea.minHeight) && `
-            textarea.webchat__send-box-text-box__html-text-area {
-                min-height: ${sendBoxTextArea === null || sendBoxTextArea === void 0 ? void 0 : sendBoxTextArea.minHeight};
+            .webchat__auto-resize-textarea.webchat__send-box-text-box__text-area {
+                min-height: ${sendBoxTextArea === null || sendBoxTextArea === void 0 ? void 0 : sendBoxTextArea.minHeight} !important;
             }`}
             `), /*#__PURE__*/React.createElement(DraggableChatWidget, chatWidgetDraggableConfig, /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
     userID: userID,

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js

@@ -7,15 +7,14 @@
 import { Constants } from "../../../../../common/Constants";
 import { DeliveryMode } from "@microsoft/omnichannel-chat-sdk";
 import { WebChatActionType } from "../../enums/WebChatActionType";
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
-const channelDataMiddleware = _ref => {
+const channelDataMiddleware = addConversationalSurveyTagsCallback => _ref => {
   let {
     dispatch
   } = _ref;
   return next => action => {
-    var _action$payload, _action$payload$activ;
-    if ((action === null || action === void 0 ? void 0 : action.type) === WebChatActionType.DIRECT_LINE_POST_ACTIVITY_PENDING && action !== null && action !== void 0 && (_action$payload = action.payload) !== null && _action$payload !== void 0 && (_action$payload$activ = _action$payload.activity) !== null && _action$payload$activ !== void 0 && _action$payload$activ.channelData) {
+    var _action, _action2, _action2$payload, _action2$payload$acti;
+    if (((_action = action) === null || _action === void 0 ? void 0 : _action.type) === WebChatActionType.DIRECT_LINE_POST_ACTIVITY_PENDING && (_action2 = action) !== null && _action2 !== void 0 && (_action2$payload = _action2.payload) !== null && _action2$payload !== void 0 && (_action2$payload$acti = _action2$payload.activity) !== null && _action2$payload$acti !== void 0 && _action2$payload$acti.channelData) {
       const channelIdTag = `${Constants.channelIdKey}${Constants.ChannelId}`;
       const customerMessageTag = `${Constants.CustomerTag}`;
       if (action.payload.activity.channelData.tags) {
@@ -29,6 +28,7 @@ const channelDataMiddleware = _ref => {
         action.payload.activity.channelData.tags = [channelIdTag];
         action.payload.activity.channelData.tags.push(customerMessageTag);
       }
+      action = addConversationalSurveyTagsCallback(action);
       action.payload.activity.channelData.metadata = {
         deliveryMode: DeliveryMode.Bridged
       };

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js

@@ -11,27 +11,33 @@ import { MessageTypes } from "../../enums/MessageType";
 import { WebChatActionType } from "../../enums/WebChatActionType";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
-const createConversationEndMiddleware = conversationEndCallback => _ref => {
+const createConversationEndMiddleware = (conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback) => _ref => {
   let {
     dispatch
   } = _ref;
   return next => action => {
     var _action$payload;
     if ((action === null || action === void 0 ? void 0 : action.type) == WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
-      var _activity$from2, _activity$channelData7, _activity$channelData8;
+      var _activity$from2, _activity$channelData17, _activity$channelData18;
       const activity = action.payload.activity;
       if (activity.channelId === "ACS_CHANNEL") {
         var _activity$from;
         if (((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === DirectLineSenderRole.Bot) {
-          var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6;
+          var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6, _activity$channelData7, _activity$channelData8, _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12, _activity$channelData13, _activity$channelData14, _activity$channelData15, _activity$channelData16;
           if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.systemMessageTag) && ((_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(Constants.agentEndConversationMessageTag) || (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(Constants.supervisorForceCloseMessageTag))) {
             conversationEndCallback();
           }
+          if ((_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && (_activity$channelData8 = _activity$channelData7.tags) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.includes(Constants.systemMessageTag) && ((_activity$channelData9 = activity.channelData) !== null && _activity$channelData9 !== void 0 && (_activity$channelData10 = _activity$channelData9.tags) !== null && _activity$channelData10 !== void 0 && _activity$channelData10.includes(Constants.startConversationalSurveyMessageTag) || (_activity$channelData11 = activity.channelData) !== null && _activity$channelData11 !== void 0 && (_activity$channelData12 = _activity$channelData11.tags) !== null && _activity$channelData12 !== void 0 && _activity$channelData12.includes(Constants.startConversationalSurveyMessageTag))) {
+            startConversationalSurveyCallback();
+          }
+          if ((_activity$channelData13 = activity.channelData) !== null && _activity$channelData13 !== void 0 && (_activity$channelData14 = _activity$channelData13.tags) !== null && _activity$channelData14 !== void 0 && _activity$channelData14.includes(Constants.systemMessageTag) && (_activity$channelData15 = activity.channelData) !== null && _activity$channelData15 !== void 0 && (_activity$channelData16 = _activity$channelData15.tags) !== null && _activity$channelData16 !== void 0 && _activity$channelData16.includes(Constants.endConversationalSurveyMessageTag)) {
+            endConversationalSurveyCallback();
+          }
         }
-      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === DirectLineSenderRole.Channel && ((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.type) === MessageTypes.Thread && (_activity$channelData8 = activity.channelData) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.properties) {
-        var _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12;
+      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === DirectLineSenderRole.Channel && ((_activity$channelData17 = activity.channelData) === null || _activity$channelData17 === void 0 ? void 0 : _activity$channelData17.type) === MessageTypes.Thread && (_activity$channelData18 = activity.channelData) !== null && _activity$channelData18 !== void 0 && _activity$channelData18.properties) {
+        var _activity$channelData19, _activity$channelData20, _activity$channelData21, _activity$channelData22;
         // IC3
-        if (((_activity$channelData9 = activity.channelData) === null || _activity$channelData9 === void 0 ? void 0 : (_activity$channelData10 = _activity$channelData9.properties) === null || _activity$channelData10 === void 0 ? void 0 : _activity$channelData10.isdeleted) === Constants.truePascal || !((_activity$channelData11 = activity.channelData) !== null && _activity$channelData11 !== void 0 && (_activity$channelData12 = _activity$channelData11.properties) !== null && _activity$channelData12 !== void 0 && _activity$channelData12.containsExternalEntitiesListeningAll)) {
+        if (((_activity$channelData19 = activity.channelData) === null || _activity$channelData19 === void 0 ? void 0 : (_activity$channelData20 = _activity$channelData19.properties) === null || _activity$channelData20 === void 0 ? void 0 : _activity$channelData20.isdeleted) === Constants.truePascal || !((_activity$channelData21 = activity.channelData) !== null && _activity$channelData21 !== void 0 && (_activity$channelData22 = _activity$channelData21.properties) !== null && _activity$channelData22 !== void 0 && _activity$channelData22.containsExternalEntitiesListeningAll)) {
           conversationEndCallback();
         }
       }

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -45,5 +45,7 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SURVEY_MODE"] = 42] = "SET_SURVEY_MODE";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONFIRMATION_STATE"] = 43] = "SET_CONFIRMATION_STATE";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_PARTICIPANT_TYPE"] = 44] = "SET_POST_CHAT_PARTICIPANT_TYPE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["GET_IN_MEMORY_STATE"] = 45] = "GET_IN_MEMORY_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_ENABLED"] = 45] = "SET_CONVERSATIONAL_SURVEY_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_DISPLAY"] = 46] = "SET_CONVERSATIONAL_SURVEY_DISPLAY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["GET_IN_MEMORY_STATE"] = 47] = "GET_IN_MEMORY_STATE";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -77,7 +77,9 @@ export const getLiveChatWidgetContextInitialState = props => {
       conversationEndedBy: ConversationEndEntity.NotSet,
       chatDisconnectEventReceived: false,
       selectedSurveyMode: null,
-      postChatParticipantType: undefined
+      postChatParticipantType: undefined,
+      isConversationalSurvey: false,
+      isConversationalSurveyEnabled: false
     },
     uiStates: {
       showConfirmationPane: false,

package/lib/esm/contexts/createReducer.js

@@ -648,6 +648,36 @@ const reducer = (state, action) => {
           postChatParticipantType: action.payload
         }
       };
+    case LiveChatWidgetActionType.SET_CONVERSATIONAL_SURVEY_ENABLED:
+      inMemory = {
+        ...inMemory,
+        appStates: {
+          ...inMemory.appStates,
+          isConversationalSurveyEnabled: action.payload
+        }
+      };
+      return {
+        ...state,
+        appStates: {
+          ...state.appStates,
+          isConversationalSurveyEnabled: action.payload
+        }
+      };
+    case LiveChatWidgetActionType.SET_CONVERSATIONAL_SURVEY_DISPLAY:
+      inMemory = {
+        ...inMemory,
+        appStates: {
+          ...inMemory.appStates,
+          isConversationalSurvey: action.payload
+        }
+      };
+      return {
+        ...state,
+        appStates: {
+          ...state.appStates,
+          isConversationalSurvey: action.payload
+        }
+      };
     case LiveChatWidgetActionType.GET_IN_MEMORY_STATE:
       return inMemory;
     default:

package/lib/esm/controller/componentController.js

@@ -17,7 +17,7 @@ export const shouldShowEmailTranscriptPane = state => {
   return state.uiStates.showEmailTranscriptPane;
 };
 export const shouldShowWebChatContainer = state => {
-  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive;
+  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive || state.appStates.conversationState === ConversationState.Postchat && state.appStates.isConversationalSurveyEnabled && state.appStates.isConversationalSurvey;
 };
 export const shouldShowLoadingPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Loading;
@@ -42,7 +42,7 @@ export const shouldShowConfirmationPane = state => {
   return state.uiStates.showConfirmationPane;
 };
 export const shouldShowPostChatSurveyPane = state => {
-  return state.appStates.conversationState === ConversationState.Postchat;
+  return state.appStates.conversationState === ConversationState.Postchat && !state.appStates.isConversationalSurvey;
 };
 export const shouldShowCallingContainer = state => {
   return state.appStates.conversationState === ConversationState.Active && state.appStates.e2vvEnabled;

package/lib/esm/firstresponselatency/util.js

@@ -1,35 +1,59 @@
 import { ScenarioType } from "./Constants";
 import { Constants } from "../common/Constants";
+/**
+ * Determines whether a given activity is a historical message.
+ * 
+ * This function checks if the activity is a message type and uses a combination
+ * of legacy tags and timestamp-based logic to determine if the message is historical.
+ * 
+ * @param {IActivity} activity - The activity object to evaluate.
+ * @param {number} startTime - The start time (in milliseconds since epoch) to compare against.
+ * @returns {boolean} - Returns true if the activity is a historical message, false otherwise.
+ * 
+ * Logic:
+ * - If the activity type is not a message, it is not historical.
+ * - If the activity contains a legacy history message tag, it is considered historical.
+ * - Otherwise, the function extracts a timestamp from the activity ID using `extractTimestampFromId`.
+ *   - If the ID is valid and the timestamp is older than the start time, the message is historical.
+ */
 export const isHistoryMessage = (activity, startTime) => {
-  try {
-    if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
-      var _activity$channelData, _activity$channelData2;
-      // this is an old piece of code, probably no longer relevant
-      if (activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.historyMessageTag)) return true;
+  var _activity$channelData, _activity$channelData2;
+  // Only process message activities
+  if ((activity === null || activity === void 0 ? void 0 : activity.type) !== Constants.message) {
+    return false;
+  }
 
-      // Id is an epoch time in milliseconds , in utc format, for some reason is in a string format
-      if (activity !== null && activity !== void 0 && activity.id) {
-        /// activity.id is an string that contains epoch time in milliseconds
-        const activityId = parseInt(activity === null || activity === void 0 ? void 0 : activity.id);
+  // Legacy check for history message tag
+  if (activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.historyMessageTag)) {
+    return true;
+  }
+  const activityId = extractTimestampFromId(activity);
+  const isValidId = !isNaN(activityId) && activityId > 0;
+  const isOlderThanStartTime = activityId < startTime;
+  const isHistoryById = isValidId && isOlderThanStartTime;
+  return isHistoryById;
+};
+export const extractTimestampFromId = activity => {
+  const id = (activity === null || activity === void 0 ? void 0 : activity.id) ?? "";
 
-        // if the activity id is not a number, we default to new message
-        if (isNaN(activityId)) {
-          return false;
-        }
+  // Helper function to get timestamp fallback
+  const getTimestampFallback = () => {
+    const timestamp = new Date((activity === null || activity === void 0 ? void 0 : activity.timestamp) ?? "").getTime();
+    return isNaN(timestamp) ? 0 : timestamp;
+  };
 
-        // if the activity id is less than the start time, it means that the message is a history message
-        if (activityId < startTime) {
-          return true;
-        }
-      }
-      // anything else will be considered a new message
-      return false;
-    }
-  } catch (e) {
-    // if there is an error in parsing the activity id, we will consider it a new message
-    console.error("Error in parsing activity id: ", e);
+  // Check if ID looks like a UUID (contains dashes or is very long)
+  const UUID_LENGTH_THRESHOLD = 13; // Threshold to distinguish UUIDs from epoch timestamps
+  if (id.includes("-") || id.length > UUID_LENGTH_THRESHOLD) {
+    // Likely UUID, use timestamp instead
+    return getTimestampFallback();
+  }
+  const activityId = parseInt(id);
+  // if activity id is not a number, then we use timestamp field
+  if (isNaN(activityId)) {
+    return getTimestampFallback();
   }
-  return false;
+  return activityId;
 };
 export const buildMessagePayload = (activity, userId) => {
   var _text, _text2, _activity$channelData3, _activity$from;

package/lib/esm/plugins/newMessageEventHandler.js

@@ -6,13 +6,13 @@ import { Constants } from "../common/Constants";
 import { FirstResponseLatencyTracker } from "../firstresponselatency/FirstResponseLatencyTracker";
 import { TelemetryHelper } from "../common/telemetry/TelemetryHelper";
 import { TelemetryManager } from "../common/telemetry/TelemetryManager";
-export const createOnNewAdapterActivityHandler = (chatId, userId) => {
+export const createOnNewAdapterActivityHandler = (chatId, userId, startTime) => {
   // Hooking the message tracker in the listener, a bit invasive but easier to control.
   const firstResponseLatencyTracker = new FirstResponseLatencyTracker();
   // epoch time in utc for when start to listen.
   // We dont longer have a mechanism to know if a message is history or new, so any message older than the time we start listening will be considered a history message.
   // this is a workaround for the fact that we dont have a way to identify if a message is history or new, and it will provide consistency across different scenarios
-  const startTime = new Date().getTime();
+
   let isHistoryMessageReceivedEventRaised = false;
   const onNewAdapterActivityHandler = activity => {
     raiseMessageEvent(activity);
@@ -35,6 +35,7 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
     });
   };
   const systemMessageStrategy = activity => {
+    var _TelemetryManager$Int3;
     const payload = buildMessagePayload(activity, userId);
     payload.messageType = Constants.systemMessageTag;
     if (isHistoryMessage(activity, startTime)) {
@@ -42,6 +43,11 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
       historyMessageStrategy(polyfillMessagePayloadForEvent(activity, payload, (_TelemetryManager$Int2 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.conversationId));
       return;
     }
+    const newMessageReceivedEvent = {
+      eventName: BroadcastEvent.NewMessageReceived,
+      payload: polyfillMessagePayloadForEvent(activity, payload, (_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : _TelemetryManager$Int3.conversationId)
+    };
+    BroadcastService.postMessage(newMessageReceivedEvent);
     TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {
       Event: TelemetryEvent.SystemMessageReceived,
       Description: "System message received"
@@ -77,20 +83,20 @@ export const createOnNewAdapterActivityHandler = (chatId, userId) => {
     return true;
   };
   const receivedMessageStrategy = activity => {
-    var _TelemetryManager$Int4;
+    var _TelemetryManager$Int5;
     if (!isValidMessage(activity)) return;
     const isHistoryMessageReceived = isHistoryMessage(activity, startTime);
     const payload = buildMessagePayload(activity, userId);
     payload.messageType = Constants.userMessageTag;
     if (isHistoryMessageReceived) {
-      var _TelemetryManager$Int3;
-      historyMessageStrategy(polyfillMessagePayloadForEvent(activity, payload, (_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : _TelemetryManager$Int3.conversationId));
+      var _TelemetryManager$Int4;
+      historyMessageStrategy(polyfillMessagePayloadForEvent(activity, payload, (_TelemetryManager$Int4 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.conversationId));
       return;
     }
     firstResponseLatencyTracker.stopClock(payload);
     const newMessageReceivedEvent = {
       eventName: BroadcastEvent.NewMessageReceived,
-      payload: polyfillMessagePayloadForEvent(activity, payload, (_TelemetryManager$Int4 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.conversationId)
+      payload: polyfillMessagePayloadForEvent(activity, payload, (_TelemetryManager$Int5 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : _TelemetryManager$Int5.conversationId)
     };
     BroadcastService.postMessage(newMessageReceivedEvent);
     TelemetryHelper.logActionEventToAllTelemetry(LogLevel.INFO, {

package/lib/types/common/Constants.d.ts

@@ -7,6 +7,9 @@ export declare class Constants {
     static readonly historyMessageTag = "history";
     static readonly agentEndConversationMessageTag = "agentendconversation";
     static readonly supervisorForceCloseMessageTag = "supervisorforceclosedconversation";
+    static readonly endConversationalSurveyMessageTag = "endconversationalsurvey";
+    static readonly startConversationalSurveyMessageTag = "startconversationalsurvey";
+    static readonly c2ConversationalSurveyMessageTag = "c2conversationalsurvey";
     static readonly receivedMessageClassName = "ms_lcw_webchat_received_message";
     static readonly sentMessageClassName = "ms_lcw_webchat_sent_message";
     static readonly webchatChannelId = "webchat";
@@ -180,6 +183,9 @@ export declare enum ConversationMode {
     Regular = "192350000",
     Persistent = "192350001"
 }
+export declare enum SurveyProvider {
+    MicrosoftCopilotStudio = "600990001"
+}
 export declare enum LiveWorkItemState {
     Active = "Active",
     Closed = "Closed",

package/lib/types/components/livechatwidget/common/liveChatConfigUtils.d.ts

@@ -1,3 +1,4 @@
 import { FacadeChatSDK } from "../../../common/facades/FacadeChatSDK";
 export declare const isPostChatSurveyEnabled: (facadeChatSDK: FacadeChatSDK) => Promise<boolean>;
+export declare const getPostChatSurveyConfig: (facadeChatSDK: FacadeChatSDK) => Promise<any>;
 export declare const isPersistentChatEnabled: (conversationMode: string | undefined) => boolean;

package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.d.ts

@@ -4,7 +4,7 @@
  * Adds necessary tags if not present so that the rendering middlewares can process them later.
  ******/
 import { IWebChatAction } from "../../../interfaces/IWebChatAction";
-declare const channelDataMiddleware: ({ dispatch }: {
+declare const channelDataMiddleware: (addConversationalSurveyTagsCallback: any) => ({ dispatch }: {
     dispatch: any;
 }) => (next: any) => (action: IWebChatAction) => any;
 export default channelDataMiddleware;

package/lib/types/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.d.ts

@@ -5,7 +5,7 @@
  * The callback is then invoked to hide the send box (by default).
  ******/
 import { IWebChatAction } from "../../../interfaces/IWebChatAction";
-declare const createConversationEndMiddleware: (conversationEndCallback: any) => ({ dispatch }: {
+declare const createConversationEndMiddleware: (conversationEndCallback: any, startConversationalSurveyCallback: any, endConversationalSurveyCallback: any) => ({ dispatch }: {
     dispatch: any;
 }) => (next: any) => (action: IWebChatAction) => any;
 export default createConversationEndMiddleware;

package/lib/types/contexts/common/ILiveChatWidgetContext.d.ts

@@ -48,6 +48,8 @@ export interface ILiveChatWidgetContext {
         chatDisconnectEventReceived: boolean;
         selectedSurveyMode: string | null;
         postChatParticipantType: undefined | ParticipantType;
+        isConversationalSurvey: boolean;
+        isConversationalSurveyEnabled: boolean;
     };
     uiStates: {
         showConfirmationPane: boolean;

package/lib/types/contexts/common/LiveChatWidgetActionType.d.ts

@@ -44,5 +44,7 @@ export declare enum LiveChatWidgetActionType {
     SET_SURVEY_MODE = 42,
     SET_CONFIRMATION_STATE = 43,
     SET_POST_CHAT_PARTICIPANT_TYPE = 44,
-    GET_IN_MEMORY_STATE = 45
+    SET_CONVERSATIONAL_SURVEY_ENABLED = 45,
+    SET_CONVERSATIONAL_SURVEY_DISPLAY = 46,
+    GET_IN_MEMORY_STATE = 47
 }

package/lib/types/firstresponselatency/util.d.ts

@@ -1,6 +1,23 @@
 import { MessagePayload, ScenarioType, TrackingMessage } from "./Constants";
 import { IActivity } from "botframework-directlinejs";
+/**
+ * Determines whether a given activity is a historical message.
+ *
+ * This function checks if the activity is a message type and uses a combination
+ * of legacy tags and timestamp-based logic to determine if the message is historical.
+ *
+ * @param {IActivity} activity - The activity object to evaluate.
+ * @param {number} startTime - The start time (in milliseconds since epoch) to compare against.
+ * @returns {boolean} - Returns true if the activity is a historical message, false otherwise.
+ *
+ * Logic:
+ * - If the activity type is not a message, it is not historical.
+ * - If the activity contains a legacy history message tag, it is considered historical.
+ * - Otherwise, the function extracts a timestamp from the activity ID using `extractTimestampFromId`.
+ *   - If the ID is valid and the timestamp is older than the start time, the message is historical.
+ */
 export declare const isHistoryMessage: (activity: IActivity, startTime: number) => boolean;
+export declare const extractTimestampFromId: (activity: IActivity) => number;
 export declare const buildMessagePayload: (activity: IActivity, userId: string) => MessagePayload;
 export declare const polyfillMessagePayloadForEvent: (activity: IActivity, payload: MessagePayload, conversationId?: string) => MessagePayload;
 export declare const getScenarioType: (activity: IActivity) => ScenarioType;

package/lib/types/plugins/newMessageEventHandler.d.ts

@@ -1,2 +1,2 @@
 import { IActivity } from "botframework-directlinejs";
-export declare const createOnNewAdapterActivityHandler: (chatId: string, userId: string) => (activity: IActivity) => void;
+export declare const createOnNewAdapterActivityHandler: (chatId: string, userId: string, startTime: number) => (activity: IActivity) => void;

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@microsoft/omnichannel-chat-widget",
-  "version": "1.8.2-main.e3c1d40",
+  "version": "1.8.2-main.fc93d3d",
   "description": "Microsoft Omnichannel Chat Widget",
   "main": "lib/cjs/index.js",
   "types": "lib/types/index.d.ts",
@@ -121,8 +121,8 @@
     "build:umd": "webpack --config ./webpack.umd.config.cjs",
     "verify": "yarn install && yarn build-storybook && yarn test:all && yarn build && yarn storybook",
     "testpack": "yarn build && yarn pack",
-    "build-sample": "yarn build && webpack --config ./webpack.config.cjs",
-    "build-sample:dev": "yarn build && webpack --config ./webpack.dev.config.cjs",
+    "build-sample": "yarn build && cross-env NODE_OPTIONS=--openssl-legacy-provider webpack --config ./webpack.config.cjs",
+    "build-sample:dev": "yarn build && cross-env NODE_OPTIONS=--openssl-legacy-provider webpack --config ./webpack.dev.config.cjs",
     "test:visual:build": "yarn build-storybook && yarn test:visual",
     "lint": "yarn eslint . --max-warnings=0",
     "prepush": "yarn lint && yarn danger:prepush",