@microsoft/omnichannel-chat-widget 1.8.2-main.5199342 → 1.8.2-main.b882454

package/lib/cjs/plugins/newMessageEventHandler.js

@@ -12,13 +12,13 @@ var _Constants2 = require("../common/Constants");
 var _FirstResponseLatencyTracker = require("../firstresponselatency/FirstResponseLatencyTracker");
 var _TelemetryHelper = require("../common/telemetry/TelemetryHelper");
 var _TelemetryManager = require("../common/telemetry/TelemetryManager");
-const createOnNewAdapterActivityHandler = (chatId, userId) => {
+const createOnNewAdapterActivityHandler = (chatId, userId, startTime) => {
   // Hooking the message tracker in the listener, a bit invasive but easier to control.
   const firstResponseLatencyTracker = new _FirstResponseLatencyTracker.FirstResponseLatencyTracker();
   // epoch time in utc for when start to listen.
   // We dont longer have a mechanism to know if a message is history or new, so any message older than the time we start listening will be considered a history message.
   // this is a workaround for the fact that we dont have a way to identify if a message is history or new, and it will provide consistency across different scenarios
-  const startTime = new Date().getTime();
+
   let isHistoryMessageReceivedEventRaised = false;
   const onNewAdapterActivityHandler = activity => {
     raiseMessageEvent(activity);
@@ -41,6 +41,7 @@ const createOnNewAdapterActivityHandler = (chatId, userId) => {
     });
   };
   const systemMessageStrategy = activity => {
+    var _TelemetryManager$Int3;
     const payload = (0, _util.buildMessagePayload)(activity, userId);
     payload.messageType = _Constants2.Constants.systemMessageTag;
     if ((0, _util.isHistoryMessage)(activity, startTime)) {
@@ -48,6 +49,11 @@ const createOnNewAdapterActivityHandler = (chatId, userId) => {
       historyMessageStrategy((0, _util.polyfillMessagePayloadForEvent)(activity, payload, (_TelemetryManager$Int2 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.conversationId));
       return;
     }
+    const newMessageReceivedEvent = {
+      eventName: _TelemetryConstants.BroadcastEvent.NewMessageReceived,
+      payload: (0, _util.polyfillMessagePayloadForEvent)(activity, payload, (_TelemetryManager$Int3 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : _TelemetryManager$Int3.conversationId)
+    };
+    _omnichannelChatComponents.BroadcastService.postMessage(newMessageReceivedEvent);
     _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.SystemMessageReceived,
       Description: "System message received"
@@ -83,20 +89,20 @@ const createOnNewAdapterActivityHandler = (chatId, userId) => {
     return true;
   };
   const receivedMessageStrategy = activity => {
-    var _TelemetryManager$Int4;
+    var _TelemetryManager$Int5;
     if (!isValidMessage(activity)) return;
     const isHistoryMessageReceived = (0, _util.isHistoryMessage)(activity, startTime);
     const payload = (0, _util.buildMessagePayload)(activity, userId);
     payload.messageType = _Constants2.Constants.userMessageTag;
     if (isHistoryMessageReceived) {
-      var _TelemetryManager$Int3;
-      historyMessageStrategy((0, _util.polyfillMessagePayloadForEvent)(activity, payload, (_TelemetryManager$Int3 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : _TelemetryManager$Int3.conversationId));
+      var _TelemetryManager$Int4;
+      historyMessageStrategy((0, _util.polyfillMessagePayloadForEvent)(activity, payload, (_TelemetryManager$Int4 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.conversationId));
       return;
     }
     firstResponseLatencyTracker.stopClock(payload);
     const newMessageReceivedEvent = {
       eventName: _TelemetryConstants.BroadcastEvent.NewMessageReceived,
-      payload: (0, _util.polyfillMessagePayloadForEvent)(activity, payload, (_TelemetryManager$Int4 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int4 === void 0 ? void 0 : _TelemetryManager$Int4.conversationId)
+      payload: (0, _util.polyfillMessagePayloadForEvent)(activity, payload, (_TelemetryManager$Int5 = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int5 === void 0 ? void 0 : _TelemetryManager$Int5.conversationId)
     };
     _omnichannelChatComponents.BroadcastService.postMessage(newMessageReceivedEvent);
     _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.INFO, {

package/lib/esm/common/Constants.js

@@ -16,12 +16,16 @@ _defineProperty(Constants, "channelMessageTag", "channel");
 _defineProperty(Constants, "historyMessageTag", "history");
 _defineProperty(Constants, "agentEndConversationMessageTag", "agentendconversation");
 _defineProperty(Constants, "supervisorForceCloseMessageTag", "supervisorforceclosedconversation");
+_defineProperty(Constants, "endConversationalSurveyMessageTag", "endconversationalsurvey");
+_defineProperty(Constants, "startConversationalSurveyMessageTag", "startconversationalsurvey");
+_defineProperty(Constants, "c2ConversationalSurveyMessageTag", "c2conversationalsurvey");
 _defineProperty(Constants, "receivedMessageClassName", "ms_lcw_webchat_received_message");
 _defineProperty(Constants, "sentMessageClassName", "ms_lcw_webchat_sent_message");
 _defineProperty(Constants, "webchatChannelId", "webchat");
 _defineProperty(Constants, "markdown", "markdown");
 _defineProperty(Constants, "actionType", "actionType");
 _defineProperty(Constants, "markDownSystemMessageClass", "webchat__basic-transcript__activity-markdown-body");
+_defineProperty(Constants, "MARKDOWN_LIST_INDENTATION", "   ");
 _defineProperty(Constants, "String", "string");
 _defineProperty(Constants, "ChatMessagesJson", "chatMessagesJson");
 _defineProperty(Constants, "truePascal", "True");
@@ -105,8 +109,7 @@ _defineProperty(Constants, "TargetRelationshipAttributes", "noopener noreferrer"
 // Markdown icons
 _defineProperty(Constants, "OpenLinkIconCssClass", "webchat__render-markdown__external-link-icon");
 // internet connection test
-_defineProperty(Constants, "internetConnectionTestUrl", "https://ocsdk-prod.azureedge.net/public/connecttest.txt");
-_defineProperty(Constants, "internetConnectionTestUrlText", "Omnichannel Connect Test");
+_defineProperty(Constants, "internetConnectionTestPath", "/livechatwidget/version.txt");
 _defineProperty(Constants, "ChatWidgetStateChangedPrefix", "ChatWidgetStateChanged");
 _defineProperty(Constants, "PostChatLoadingDurationInMs", 2000);
 _defineProperty(Constants, "BrowserUnloadConfirmationMessage", "Do you want to leave chat?");
@@ -122,6 +125,12 @@ _defineProperty(Constants, "InitContextParamsResponse", "initContextParamsRespon
 _defineProperty(Constants, "OCOriginalMessageId", "OriginalMessageId");
 _defineProperty(Constants, "WebchatSequenceIdAttribute", "webchat:sequence-id");
 _defineProperty(Constants, "MessageSequenceIdOverride", "MessageSequenceIdOverride");
+_defineProperty(Constants, "sendCustomEvent", "sendCustomEvent");
+_defineProperty(Constants, "onCustomEvent", "onCustomEvent");
+_defineProperty(Constants, "customEventName", "customEventName");
+_defineProperty(Constants, "customEventValue", "customEventValue");
+_defineProperty(Constants, "Hidden", "Hidden");
+_defineProperty(Constants, "EndConversationDueToOverflow", "endconversationduetooverflow");
 export const Regex = (_class = /*#__PURE__*/_createClass(function Regex() {
   _classCallCheck(this, Regex);
 }), _defineProperty(_class, "EmailRegex", "^(?:[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[a-zA-Z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"[^\"\\\\]*(?:\\\\.[^\"\\\\]*)*\")@(?:[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?)*|\\[(?:(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\.){3}(?:25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\\])$"), _class);
@@ -220,6 +229,10 @@ export let ConversationMode;
   ConversationMode["Regular"] = "192350000";
   ConversationMode["Persistent"] = "192350001";
 })(ConversationMode || (ConversationMode = {}));
+export let SurveyProvider;
+(function (SurveyProvider) {
+  SurveyProvider["MicrosoftCopilotStudio"] = "600990001";
+})(SurveyProvider || (SurveyProvider = {}));
 export let LiveWorkItemState;
 (function (LiveWorkItemState) {
   LiveWorkItemState["Active"] = "Active";

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -184,6 +184,7 @@ export let TelemetryEvent;
   TelemetryEvent["BotAuthActivityUndefinedSignInId"] = "BotAuthActivityUndefinedSignInId";
   TelemetryEvent["ThirdPartyCookiesBlocked"] = "ThirdPartyCookiesBlocked";
   TelemetryEvent["ParticipantsRemovedEvent"] = "ParticipantsRemovedEvent";
+  TelemetryEvent["QueueOverflowEvent"] = "QueueOverflowEvent";
   TelemetryEvent["ProcessingHTMLTextMiddlewareFailed"] = "ProcessingHTMLTextMiddlewareFailed";
   TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
   TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";
@@ -222,6 +223,7 @@ export let TelemetryEvent;
   TelemetryEvent["SystemMessageReceived"] = "SystemMessageReceived";
   TelemetryEvent["RehydrateMessageReceived"] = "RehydrateMessageReceived";
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
+  TelemetryEvent["CustomEventAction"] = "CustomEventAction";
   TelemetryEvent["NetworkDisconnected"] = "NetworkDisconnected";
   TelemetryEvent["NetworkReconnected"] = "NetworkReconnected";
   TelemetryEvent["LinkModePostChatWorkflowStarted"] = "LinkModePostChatWorkflowStarted";

package/lib/esm/common/utils.js

@@ -453,4 +453,25 @@ export function getDeviceType() {
   } else {
     return "standard";
   }
+}
+
+//Bots expect a payload containing:
+//1. customEventName: this should be string describe the event name
+//2. customEventValue: given the value is from customer with unknown type, it is required to stringify the payload later
+export const isValidCustomEvent = payload => {
+  if (Constants.customEventName in payload && payload.customEventName && typeof payload.customEventName === Constants.String && Constants.customEventValue in payload && payload.customEventValue) return true;
+  return false;
+};
+export const getCustomEventValue = customEventPayload => {
+  let returnVal = "";
+  try {
+    returnVal = typeof customEventPayload.customEventValue === Constants.String ? customEventPayload.customEventValue : JSON.stringify(customEventPayload.customEventValue);
+  } catch (error) {
+    console.error(error);
+  }
+  return returnVal;
+};
+export function isEndConversationDueToOverflowActivity(activity) {
+  var _activity$channelData, _activity$channelData2;
+  return (activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : _activity$channelData.tags) && Array.isArray(activity === null || activity === void 0 ? void 0 : (_activity$channelData2 = activity.channelData) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.tags) && activity.channelData.tags.includes(Constants.EndConversationDueToOverflow);
 }

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -65,7 +65,6 @@ export const ChatButtonStateful = props => {
   };
   const outOfOfficeStyleProps = Object.assign({}, defaultOutOfOfficeChatButtonStyleProps, outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.styleProps);
   const controlProps = {
-    ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps),
     id: "oc-lcw-chat-button",
     dir: state.domainStates.globalDir,
     titleText: "Let's Chat!",
@@ -74,7 +73,8 @@ export const ChatButtonStateful = props => {
     unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > Constants.maximumUnreadMessageCount ? (_props$buttonProps = props.buttonProps) === null || _props$buttonProps === void 0 ? void 0 : (_props$buttonProps$co = _props$buttonProps.controlProps) === null || _props$buttonProps$co === void 0 ? void 0 : _props$buttonProps$co.largeUnreadMessageString : state.appStates.unreadMessageCount.toString() : "0",
     unreadMessageString: (_props$buttonProps2 = props.buttonProps) === null || _props$buttonProps2 === void 0 ? void 0 : (_props$buttonProps2$c = _props$buttonProps2.controlProps) === null || _props$buttonProps2$c === void 0 ? void 0 : _props$buttonProps2$c.unreadMessageString,
     // Regular chat button onClick - this will always take precedence
-    onClick: () => ref.current()
+    onClick: () => ref.current(),
+    ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps)
   };
   const outOfOfficeControlProps = {
     // Only take specific properties from outOfOfficeButtonProps, never onClick
@@ -83,7 +83,6 @@ export const ChatButtonStateful = props => {
     titleText: (outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : (_outOfOfficeButtonPro = outOfOfficeButtonProps.controlProps) === null || _outOfOfficeButtonPro === void 0 ? void 0 : _outOfOfficeButtonPro.titleText) || "We're Offline",
     subtitleText: (outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : (_outOfOfficeButtonPro2 = outOfOfficeButtonProps.controlProps) === null || _outOfOfficeButtonPro2 === void 0 ? void 0 : _outOfOfficeButtonPro2.subtitleText) || "No agents available",
     unreadMessageString: (_props$buttonProps3 = props.buttonProps) === null || _props$buttonProps3 === void 0 ? void 0 : (_props$buttonProps3$c = _props$buttonProps3.controlProps) === null || _props$buttonProps3$c === void 0 ? void 0 : _props$buttonProps3$c.unreadMessageString,
-    ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps),
     // Out-of-office specific onClick - this will ALWAYS take precedence
     onClick: () => {
       if (state.appStates.isMinimized) {
@@ -96,7 +95,8 @@ export const ChatButtonStateful = props => {
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.OutOfOffice
       });
-    }
+    },
+    ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)
   };
   useEffect(() => {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {

package/lib/esm/components/draggable/DraggableChatWidget.js

@@ -25,8 +25,11 @@ const DraggableChatWidget = props => {
   };
   const calculateOffsetsWithinViewport = useCallback((id, offset, delta) => {
     const draggableElement = document.getElementById(id);
+    if (isNullOrUndefined(draggableElement)) {
+      return;
+    }
     const positionRelativeToViewport = draggableElement.getBoundingClientRect();
-    if (isNullOrUndefined(draggableElement) || isNullOrUndefined(positionRelativeToViewport) || isNullOrUndefined(offset.offsetLeft) || isNullOrUndefined(offset.offsetTop)) {
+    if (isNullOrUndefined(positionRelativeToViewport) || isNullOrUndefined(offset.offsetLeft) || isNullOrUndefined(offset.offsetTop)) {
       return;
     }
     let offsetLeft = offset.offsetLeft;
@@ -68,6 +71,9 @@ const DraggableChatWidget = props => {
     }
     const cacheInitialPosition = () => {
       const draggableElement = document.getElementById(props.elementId);
+      if (isNullOrUndefined(draggableElement)) {
+        return;
+      }
       const offsetLeft = draggableElement.offsetLeft;
       const offsetTop = draggableElement.offsetTop;
       setInitialPosition({
@@ -77,6 +83,9 @@ const DraggableChatWidget = props => {
     };
     const calculateOffsets = () => {
       const draggableElement = document.getElementById(props.elementId);
+      if (isNullOrUndefined(draggableElement)) {
+        return;
+      }
       const offsetLeft = draggableElement.offsetLeft;
       const offsetTop = draggableElement.offsetTop;
 
@@ -111,6 +120,9 @@ const DraggableChatWidget = props => {
       resetPosition(initialPosition);
     } else if (state.appStates.isMinimized) {
       const draggableElement = document.getElementById(props.elementId);
+      if (isNullOrUndefined(draggableElement)) {
+        return;
+      }
       const offsetLeft = draggableElement.offsetLeft;
       const offsetTop = draggableElement.offsetTop;
       if (!cachedPosition) {
@@ -135,6 +147,9 @@ const DraggableChatWidget = props => {
 
         // Update position via DOM manipulation to prevent <Stack/> continuously rendering on style change causing high CPU spike
         const draggableElement = document.getElementById(props.elementId);
+        if (isNullOrUndefined(draggableElement)) {
+          return;
+        }
         repositionElement(draggableElement, offsetLeft, offsetTop);
         setPosition({
           offsetLeft,

package/lib/esm/components/livechatwidget/common/createInternetConnectionChangeHandler.js

@@ -7,34 +7,47 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 import { executeReducer } from "../../../contexts/createReducer";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
-const isInternetConnected = async () => {
+const getRegionBasedInternetTestUrl = widgetSnippet => {
+  var _widgetSnippet$match;
+  if (!widgetSnippet) {
+    return null;
+  }
+  const widgetSnippetSourceRegex = new RegExp("src=\"(https:\\/\\/[\\w-.]+)[\\w-.\\/]+\"");
+  const baseCdnUrl = (_widgetSnippet$match = widgetSnippet.match(widgetSnippetSourceRegex)) === null || _widgetSnippet$match === void 0 ? void 0 : _widgetSnippet$match[1];
+  return baseCdnUrl ? `${baseCdnUrl}${Constants.internetConnectionTestPath}` : null;
+};
+const isInternetConnected = async testUrl => {
   try {
-    const response = await fetch(Constants.internetConnectionTestUrl);
-    const text = await response.text();
-    return text === Constants.internetConnectionTestUrlText;
+    const response = await fetch(testUrl, {
+      method: "GET",
+      cache: "no-cache"
+    });
+    return response.ok;
   } catch {
     return false;
   }
 };
 export const createInternetConnectionChangeHandler = async state => {
   const handler = async () => {
-    const connected = await isInternetConnected();
+    var _inMemoryState$domain, _inMemoryState$domain2;
     const inMemoryState = executeReducer(state, {
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
+    const testUrl = getRegionBasedInternetTestUrl((_inMemoryState$domain = inMemoryState.domainStates.liveChatConfig) === null || _inMemoryState$domain === void 0 ? void 0 : (_inMemoryState$domain2 = _inMemoryState$domain.LiveWSAndLiveChatEngJoin) === null || _inMemoryState$domain2 === void 0 ? void 0 : _inMemoryState$domain2.msdyn_widgetsnippet);
+    const connected = testUrl ? await isInternetConnected(testUrl) : false;
     if (!connected) {
-      var _inMemoryState$domain, _inMemoryState$domain2;
+      var _inMemoryState$domain3, _inMemoryState$domain4;
       TelemetryHelper.logActionEvent(LogLevel.WARN, {
         Event: TelemetryEvent.NetworkDisconnected
       });
-      NotificationHandler.notifyError(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain = inMemoryState.domainStates) === null || _inMemoryState$domain === void 0 ? void 0 : (_inMemoryState$domain2 = _inMemoryState$domain.middlewareLocalizedTexts) === null || _inMemoryState$domain2 === void 0 ? void 0 : _inMemoryState$domain2.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
+      NotificationHandler.notifyError(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.middlewareLocalizedTexts) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_NO_INTERNET_CONNECTION);
     } else {
-      var _inMemoryState$domain3, _inMemoryState$domain4;
+      var _inMemoryState$domain5, _inMemoryState$domain6;
       TelemetryHelper.logActionEvent(LogLevel.WARN, {
         Event: TelemetryEvent.NetworkReconnected
       });
-      NotificationHandler.notifySuccess(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain3 = inMemoryState.domainStates) === null || _inMemoryState$domain3 === void 0 ? void 0 : (_inMemoryState$domain4 = _inMemoryState$domain3.middlewareLocalizedTexts) === null || _inMemoryState$domain4 === void 0 ? void 0 : _inMemoryState$domain4.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
+      NotificationHandler.notifySuccess(NotificationScenarios.InternetConnection, (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$domain5 = inMemoryState.domainStates) === null || _inMemoryState$domain5 === void 0 ? void 0 : (_inMemoryState$domain6 = _inMemoryState$domain5.middlewareLocalizedTexts) === null || _inMemoryState$domain6 === void 0 ? void 0 : _inMemoryState$domain6.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE) ?? defaultMiddlewareLocalizedTexts.MIDDLEWARE_BANNER_INTERNET_BACK_ONLINE);
       BroadcastService.postMessage({
         eventName: BroadcastEvent.NetworkReconnected
       });

package/lib/esm/components/livechatwidget/common/createMarkdown.js

@@ -28,12 +28,65 @@ export const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineM
     // Rule to process html blocks and paragraphs
     "html_inline",
     // Rule to process html tags
-    "newline" // Rule to proceess '\n'
+    "newline",
+    // Rule to proceess '\n'
+    "list" // Enable list parsing rule
     ]);
   }
 
   markdown.disable(["strikethrough"]);
 
+  // Custom plugin to fix numbered list continuity
+  markdown.use(function (md) {
+    const originalRender = md.render.bind(md);
+    const originalRenderInline = md.renderInline.bind(md);
+    function preprocessText(text) {
+      // Handle numbered lists that come with double line breaks (knowledge article format)
+      // This ensures proper continuous numbering instead of separate lists
+
+      let result = text;
+
+      // Only process if the text contains the double line break pattern
+      // But exclude simple numbered lists (where content after \n\n starts with another number)
+      if (!/\d+\.\s+.*?\n\n(?!\d+\.\s)[\s\S]*?(?:\n\n\d+\.|\s*$)/.test(text)) {
+        return result;
+      }
+
+      // Convert "1. Item\n\nContent\n\n2. Item" to proper markdown list format
+      // Use improved pattern with negative lookahead to exclude cases where content starts with numbered list
+      const listPattern = /(\d+\.\s+[^\n]+)(\n\n(?!\d+\.\s)[\s\S]*?)(?=\n\n\d+\.|\s*$)/g;
+      if (listPattern.test(result)) {
+        // Reset regex state for actual replacement
+        listPattern.lastIndex = 0;
+        result = result.replace(listPattern, (match, listItem, content) => {
+          if (!content) {
+            return match;
+          }
+
+          // Format content with proper indentation
+          const cleanContent = content.substring(2); // Remove leading \n\n
+          const lines = cleanContent.split("\n");
+          const indentedContent = lines.map(line => line.trim() ? `${Constants.MARKDOWN_LIST_INDENTATION}${line}` : "").join("\n");
+          const lineBreak = disableNewLineMarkdownSupport ? "\n" : "\n\n";
+          return `${listItem}${lineBreak}${indentedContent}`;
+        });
+      }
+      return result;
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    md.render = function (text, env) {
+      const processedText = preprocessText(text);
+      return originalRender(processedText, env);
+    };
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    md.renderInline = function (text, env) {
+      const processedText = preprocessText(text);
+      return originalRenderInline(processedText, env);
+    };
+  });
+
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   markdown.use(MarkdownItForInline, "url_new_win", "link_open", function (tokens, idx, env) {
     const targetAttrIndex = tokens[idx].attrIndex(Constants.Target);

package/lib/esm/components/livechatwidget/common/customEventHandler.js

@@ -0,0 +1,45 @@
+import { Constants } from "../../../common/Constants";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { getCustomEventValue, isValidCustomEvent } from "../../../common/utils";
+export const customEventCallback = facadeChatSDK => event => {
+  if (!(Constants.payload in event)) return;
+  if (isValidCustomEvent(event.payload)) {
+    const customEventPayload = event.payload;
+    try {
+      const customEventValueStr = getCustomEventValue(customEventPayload);
+      const customEventName = customEventPayload.customEventName;
+      const messageMeta = {
+        customEvent: Constants.true,
+        customEventName: customEventName,
+        customEventValue: customEventValueStr
+      };
+      const messagePayload = {
+        content: "",
+        tags: [Constants.Hidden],
+        metadata: messageMeta,
+        timestamp: new Date()
+      };
+      facadeChatSDK.sendMessage(messagePayload);
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.DEBUG, {
+        Event: TelemetryEvent.CustomEventAction,
+        Description: "Sent customEvent.",
+        CustomProperties: {
+          customEventName,
+          lengthCustomEventValue: customEventValueStr.length
+        }
+      });
+    } catch (error) {
+      TelemetryHelper.logActionEventToAllTelemetry(LogLevel.ERROR, {
+        Event: TelemetryEvent.CustomEventAction,
+        Description: "Failed to process CustomEvent.",
+        ExceptionDetails: {
+          error
+        }
+      });
+    }
+  }
+};
+export const subscribeToSendCustomEvent = (broadcastService, facadeChatSDK, customEventCallback) => {
+  broadcastService.getMessageByEventName(Constants.sendCustomEvent).subscribe(customEventCallback(facadeChatSDK));
+};

package/lib/esm/components/livechatwidget/common/endChat.js

@@ -16,7 +16,7 @@ import { uuidv4 } from "@microsoft/omnichannel-chat-sdk";
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const prepareEndChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter) => {
   try {
-    var _conversationDetails$, _state$domainStates, _state$appStates3;
+    var _conversationDetails$, _state$domainStates, _state$appStates5;
     const {
       chatConfig
     } = props;
@@ -27,7 +27,7 @@ const prepareEndChat = async (props, facadeChatSDK, state, dispatch, setAdapter,
 
     // Use Case: When post chat is not configured
     if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : (_conversationDetails$ = conversationDetails.canRenderPostChat) === null || _conversationDetails$ === void 0 ? void 0 : _conversationDetails$.toLowerCase()) === Constants.false) {
-      var _state$appStates;
+      var _state$appStates, _state$appStates2, _state$appStates3;
       // If ended by customer, just close chat
       if ((state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.conversationEndedBy) === ConversationEndEntity.Customer) {
         TelemetryHelper.logSDKEvent(LogLevel.INFO, {
@@ -35,9 +35,17 @@ const prepareEndChat = async (props, facadeChatSDK, state, dispatch, setAdapter,
           Description: PrepareEndChatDescriptionConstants.ConversationEndedByCustomerWithoutPostChat
         });
         await endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
+        return;
       }
 
       // Use Case: If ended by Agent, stay chat in InActive state
+      let isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
+      if (isConversationalSurveyEnabled && ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.conversationEndedBy) === ConversationEndEntity.Bot)) {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.InActive
+        });
+      }
       return;
     }
 
@@ -53,7 +61,7 @@ const prepareEndChat = async (props, facadeChatSDK, state, dispatch, setAdapter,
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     const postchatContext = (await getPostChatContext(facadeChatSDK, state, dispatch)) ?? (state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.postChatContext);
     if (postchatContext === undefined) {
-      var _state$appStates2;
+      var _state$appStates4;
       BroadcastService.postMessage({
         eventName: BroadcastEvent.OnWidgetError,
         payload: {
@@ -62,7 +70,7 @@ const prepareEndChat = async (props, facadeChatSDK, state, dispatch, setAdapter,
       });
 
       // For Customer intiated conversations, just close chat widget
-      if ((state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.conversationEndedBy) === ConversationEndEntity.Customer) {
+      if ((state === null || state === void 0 ? void 0 : (_state$appStates4 = state.appStates) === null || _state$appStates4 === void 0 ? void 0 : _state$appStates4.conversationEndedBy) === ConversationEndEntity.Customer) {
         TelemetryHelper.logSDKEvent(LogLevel.INFO, {
           Event: TelemetryEvent.PrepareEndChat,
           Description: PrepareEndChatDescriptionConstants.ConversationEndedByCustomerWithInvalidPostChat
@@ -80,11 +88,11 @@ const prepareEndChat = async (props, facadeChatSDK, state, dispatch, setAdapter,
     }
 
     // Log PrepareEndChat if conversation ended by customer (bot and agent cases are handled in LiveChatWidgetStateful.tsx)
-    if (state !== null && state !== void 0 && (_state$appStates3 = state.appStates) !== null && _state$appStates3 !== void 0 && _state$appStates3.conversationEndedBy) {
-      var _state$appStates4;
+    if (state !== null && state !== void 0 && (_state$appStates5 = state.appStates) !== null && _state$appStates5 !== void 0 && _state$appStates5.conversationEndedBy) {
+      var _state$appStates6;
       TelemetryHelper.logSDKEvent(LogLevel.INFO, {
         Event: TelemetryEvent.PrepareEndChat,
-        Description: `${PrepareEndChatDescriptionConstants.ConversationEndedByCustomerWithInvalidPostChat} ${state === null || state === void 0 ? void 0 : (_state$appStates4 = state.appStates) === null || _state$appStates4 === void 0 ? void 0 : _state$appStates4.conversationEndedBy}.`
+        Description: `${PrepareEndChatDescriptionConstants.ConversationEndedByCustomerWithInvalidPostChat} ${state === null || state === void 0 ? void 0 : (_state$appStates6 = state.appStates) === null || _state$appStates6 === void 0 ? void 0 : _state$appStates6.conversationEndedBy}.`
       });
     }
     const persistentEnabled = isPersistentEnabled(chatConfig);
@@ -256,6 +264,10 @@ export const closeChatStateCleanUp = dispatch => {
     payload: undefined
   });
   // dispatch({ type: LiveChatWidgetActionType.SET_CONVERSATION_STATE, payload: ConversationState.Closed });
+  dispatch({
+    type: LiveChatWidgetActionType.SET_CONVERSATIONAL_SURVEY_DISPLAY,
+    payload: false
+  });
   dispatch({
     type: LiveChatWidgetActionType.SET_RECONNECT_ID,
     payload: undefined

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -32,6 +32,12 @@ import htmlTextMiddleware from "../../webchatcontainerstateful/webchatcontroller
 import preProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware";
 import sanitizationMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware";
 import { Constants } from "../../../common/Constants";
+import createCallActionMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/callActionMiddleware";
+import createCustomEventMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/customEventMiddleware";
+import { ConversationState } from "../../../contexts/common/ConversationState";
+import { executeReducer } from "../../../contexts/createReducer";
+import { createQueueOverflowMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/queueOverflowHandlerMiddleware";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) => {
@@ -53,6 +59,20 @@ export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endCh
   let webChatStore = WebChatStoreLoader.store;
   if (!webChatStore) {
     var _state$domainStates$l, _state$domainStates$l2, _state$domainStates$l3, _props$webChatContain7;
+    const addConversationalSurveyTagsCallback = action => {
+      var _inMemoryState$appSta;
+      const inMemoryState = executeReducer(state, {
+        type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+        payload: null
+      });
+      const isConversationalSurvey = (_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.isConversationalSurvey;
+      if (isConversationalSurvey) {
+        if (!action.payload.activity.channelData.tags.includes(Constants.c2ConversationalSurveyMessageTag)) {
+          action.payload.activity.channelData.tags.push(Constants.c2ConversationalSurveyMessageTag);
+        }
+      }
+      return action;
+    };
     const conversationEndCallback = async () => {
       // eslint-disable-next-line @typescript-eslint/no-explicit-any
       const conversationDetails = await getConversationDetailsCall(facadeChatSDK);
@@ -82,9 +102,21 @@ export const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endCh
         });
       }
     };
+    const startConversationalSurveyCallback = async () => {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATIONAL_SURVEY_DISPLAY,
+        payload: true
+      });
+    };
+    const endConversationalSurveyCallback = async () => {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.InActive
+      });
+    };
     webChatStore = createStore({},
     //initial state
-    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), channelDataMiddleware, createConversationEndMiddleware(conversationEndCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, createMessageSequenceIdOverrideMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware(honorsTargetInHTMLLinks), createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware,
+    preProcessingMiddleware, attachmentProcessingMiddleware, createAttachmentUploadValidatorMiddleware((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), createCustomEventMiddleware(BroadcastService), createQueueOverflowMiddleware(state, dispatch), channelDataMiddleware(addConversationalSurveyTagsCallback), createConversationEndMiddleware(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), createDataMaskingMiddleware((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), createMessageTimeStampMiddleware, createMessageSequenceIdOverrideMiddleware, gifUploadMiddleware, htmlPlayerMiddleware, htmlTextMiddleware(honorsTargetInHTMLLinks), createMaxMessageSizeValidator(localizedTexts), sanitizationMiddleware, createCallActionMiddleware(),
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.storeMiddlewares) ?? []));
     WebChatStoreLoader.store = webChatStore;

package/lib/esm/components/livechatwidget/common/liveChatConfigUtils.js

@@ -6,6 +6,22 @@ export const isPostChatSurveyEnabled = async facadeChatSDK => {
   const postChatEnabled = (_chatConfig$LiveWSAnd = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd === void 0 ? void 0 : _chatConfig$LiveWSAnd.msdyn_postconversationsurveyenable.toString().toLowerCase();
   return postChatEnabled === "true";
 };
+export const getPostChatSurveyConfig = async facadeChatSDK => {
+  var _chatConfig$LiveWSAnd2, _chatConfig$LiveWSAnd3, _chatConfig$LiveWSAnd4, _chatConfig$LiveWSAnd5, _chatConfig$LiveWSAnd6, _chatConfig$LiveWSAnd7, _chatConfig$LiveWSAnd8, _chatConfig$LiveWSAnd9, _chatConfig$LiveWSAnd10;
+  const chatConfig = await facadeChatSDK.getLiveChatConfig();
+  const postChatEnabled = (_chatConfig$LiveWSAnd2 = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd2 === void 0 ? void 0 : _chatConfig$LiveWSAnd2.msdyn_postconversationsurveyenable.toString().toLowerCase();
+  const agentSurveyMode = (_chatConfig$LiveWSAnd3 = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd3 === void 0 ? void 0 : (_chatConfig$LiveWSAnd4 = _chatConfig$LiveWSAnd3.msdyn_postconversationsurveymode) === null || _chatConfig$LiveWSAnd4 === void 0 ? void 0 : _chatConfig$LiveWSAnd4.toString();
+  const botSurveyMode = (_chatConfig$LiveWSAnd5 = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd5 === void 0 ? void 0 : (_chatConfig$LiveWSAnd6 = _chatConfig$LiveWSAnd5.msdyn_postconversationsurveybotsurveymode) === null || _chatConfig$LiveWSAnd6 === void 0 ? void 0 : _chatConfig$LiveWSAnd6.toString();
+  const surveyProvider = (_chatConfig$LiveWSAnd7 = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd7 === void 0 ? void 0 : (_chatConfig$LiveWSAnd8 = _chatConfig$LiveWSAnd7.msdyn_surveyprovider) === null || _chatConfig$LiveWSAnd8 === void 0 ? void 0 : _chatConfig$LiveWSAnd8.toString();
+  const isConversationalSurveyEnabled = (_chatConfig$LiveWSAnd9 = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd9 === void 0 ? void 0 : (_chatConfig$LiveWSAnd10 = _chatConfig$LiveWSAnd9.msdyn_isConversationalPostChatSurveyEnabled) === null || _chatConfig$LiveWSAnd10 === void 0 ? void 0 : _chatConfig$LiveWSAnd10.toString().toLowerCase();
+  return {
+    postChatEnabled: postChatEnabled === "true",
+    agentSurveyMode: agentSurveyMode,
+    botSurveyMode: botSurveyMode,
+    surveyProvider: surveyProvider,
+    isConversationalSurveyEnabled: isConversationalSurveyEnabled === "true"
+  };
+};
 export const isPersistentChatEnabled = conversationMode => {
   if (isNullOrUndefined(conversationMode)) {
     return false;