@microsoft/omnichannel-chat-widget 1.8.2-main.5199342 → 1.8.2-main.5a42a08

package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -4,12 +4,19 @@ import { ConversationState } from "../../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
 import { PostChatSurveyTelemetryMessage } from "../../../common/Constants";
 import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
-import { isPostChatSurveyEnabled } from "./liveChatConfigUtils";
+import { getPostChatSurveyConfig } from "./liveChatConfigUtils";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, persistedChat) => {
   try {
-    const postChatEnabled = await isPostChatSurveyEnabled(facadeChatSDK);
+    const postChatConfig = await getPostChatSurveyConfig(facadeChatSDK);
+    if (postChatConfig.isConversationalSurveyEnabled) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATIONAL_SURVEY_ENABLED,
+        payload: true
+      });
+    }
+    const postChatEnabled = postChatConfig.postChatEnabled;
     if (postChatEnabled) {
       if (!persistedChat) {
         TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
@@ -22,9 +29,15 @@ export const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, p
           Event: TelemetryEvent.PostChatContextCallSucceed,
           Description: PostChatSurveyTelemetryMessage.PostChatContextCallSucceed
         });
+
+        // Merge postChatConfig with postChatSurveyContext
+        const mergedContext = {
+          ...context,
+          ...postChatConfig
+        };
         dispatch({
           type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
-          payload: context
+          payload: mergedContext
         });
       }
     }

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -148,7 +148,6 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
   const optionalParams = {
     isProactiveChat
   };
-  createTrackingForFirstMessage();
   await initStartChat(facadeChatSDK, dispatch, setAdapter, state, props, optionalParams);
 };
 
@@ -197,8 +196,12 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
         portalContactId: (_window$Microsoft = window.Microsoft) === null || _window$Microsoft === void 0 ? void 0 : (_window$Microsoft$Dyn = _window$Microsoft.Dynamic365) === null || _window$Microsoft$Dyn === void 0 ? void 0 : (_window$Microsoft$Dyn2 = _window$Microsoft$Dyn.Portal) === null || _window$Microsoft$Dyn2 === void 0 ? void 0 : (_window$Microsoft$Dyn3 = _window$Microsoft$Dyn2.User) === null || _window$Microsoft$Dyn3 === void 0 ? void 0 : _window$Microsoft$Dyn3.contactId
       };
       const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
+      // startTime is used to determine if a message is history or new, better to be set before creating the adapter to get bandwidth
+      const startTime = new Date().getTime();
+      createTrackingForFirstMessage();
       await facadeChatSDK.startChat(startChatOptionalParams);
       isStartChatSuccessful = true;
+      await createAdapterAndSubscribe(facadeChatSDK, dispatch, setAdapter, startTime, props);
     } catch (error) {
       checkContactIdError(error);
       TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
@@ -216,7 +219,6 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
       isStartChatSuccessful = false;
       throw error;
     }
-    await createAdapterAndSubscribe(facadeChatSDK, dispatch, setAdapter, props);
 
     // Set app state to Active
     if (isStartChatSuccessful) {
@@ -266,7 +268,7 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const createAdapterAndSubscribe = async (facadeChatSDK, dispatch, setAdapter, props) => {
+const createAdapterAndSubscribe = async (facadeChatSDK, dispatch, setAdapter, startTime, props) => {
   // New adapter creation
   const newAdapter = await createAdapter(facadeChatSDK, props);
   setAdapter(newAdapter);
@@ -277,7 +279,7 @@ const createAdapterAndSubscribe = async (facadeChatSDK, dispatch, setAdapter, pr
   });
   if (chatToken !== null && chatToken !== void 0 && chatToken.chatId && chatToken !== null && chatToken !== void 0 && chatToken.visitorId) {
     var _newAdapter$activity$;
-    newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken.chatId, chatToken.visitorId));
+    newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken.chatId, chatToken.visitorId, startTime));
   }
 };
 // eslint-disable-next-line @typescript-eslint/no-explicit-any

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -53,6 +53,7 @@ import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useFacadeSDKStore from "../../../hooks/useFacadeChatSDKStore";
+import { customEventCallback, subscribeToSendCustomEvent } from "../common/customEventHandler";
 let uiTimer;
 export const LiveChatWidgetStateful = props => {
   var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _props$webChatContain7, _props$webChatContain8, _props$webChatContain9, _props$styleProps, _props$webChatContain10, _props$webChatContain11, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain15, _state$appStates14, _props$webChatContain17, _props$webChatContain18, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
@@ -413,7 +414,7 @@ export const LiveChatWidgetStateful = props => {
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(msg => {
       var _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
       // If chat is out of operating hours chat widget sets the conversation state to OutOfOffice.
-      if (state.appStates.outsideOperatingHours === true) {
+      if (state.appStates.outsideOperatingHours && state.appStates.conversationState !== ConversationState.Active) {
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -580,6 +581,9 @@ export const LiveChatWidgetStateful = props => {
       }
     });
 
+    // subscribe custom event
+    subscribeToSendCustomEvent(BroadcastService, facadeChatSDK, customEventCallback);
+
     // Check for TPC and log in telemetry if blocked
     isCookieAllowed();
     return () => {
@@ -611,12 +615,15 @@ export const LiveChatWidgetStateful = props => {
           payload: null
         });
         if ("participantsRemoved" in event && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta5 = inMemoryState.appStates) === null || _inMemoryState$appSta5 === void 0 ? void 0 : _inMemoryState$appSta5.conversationState) === ConversationState.Active) {
-          setWebChatStyles(styles => {
-            return {
-              ...styles,
-              hideSendBox: true
-            };
-          });
+          var _inMemoryState$appSta6;
+          if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.isConversationalSurveyEnabled) === false) {
+            setWebChatStyles(styles => {
+              return {
+                ...styles,
+                hideSendBox: true
+              };
+            });
+          }
           TelemetryHelper.logSDKEvent(LogLevel.INFO, {
             Event: TelemetryEvent.ParticipantsRemovedEvent,
             Description: "Participants removed event received."
@@ -712,7 +719,15 @@ export const LiveChatWidgetStateful = props => {
       endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       return;
     }
-    if ((state === null || state === void 0 ? void 0 : (_state$appStates12 = state.appStates) === null || _state$appStates12 === void 0 ? void 0 : _state$appStates12.conversationEndedBy) === ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates13 = state.appStates) === null || _state$appStates13 === void 0 ? void 0 : _state$appStates13.conversationEndedBy) === ConversationEndEntity.Bot) {
+    const inMemoryState = executeReducer(state, {
+      type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+      payload: null
+    });
+    let isConversationalSurveyEnabled = state.appStates.isConversationalSurveyEnabled;
+
+    // In conversational survey, we need to check post chat survey logics before we set ConversationState to InActive
+    // Hence setting ConversationState to InActive will be done later in the post chat flows
+    if (!isConversationalSurveyEnabled && ((state === null || state === void 0 ? void 0 : (_state$appStates12 = state.appStates) === null || _state$appStates12 === void 0 ? void 0 : _state$appStates12.conversationEndedBy) === ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates13 = state.appStates) === null || _state$appStates13 === void 0 ? void 0 : _state$appStates13.conversationEndedBy) === ConversationEndEntity.Bot)) {
       dispatch({
         type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: ConversationState.InActive
@@ -753,13 +768,13 @@ export const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   useEffect(() => {
-    var _inMemoryState$appSta6;
+    var _inMemoryState$appSta7;
     const inMemoryState = executeReducer(state, {
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     handleChatDisconnect(props, inMemoryState, setWebChatStyles);
-    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.chatDisconnectEventReceived;
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta7 = inMemoryState.appStates) === null || _inMemoryState$appSta7 === void 0 ? void 0 : _inMemoryState$appSta7.chatDisconnectEventReceived;
     if (chatDisconnectState && adapter) {
       try {
         adapter.end();
@@ -887,8 +902,8 @@ export const LiveChatWidgetStateful = props => {
                 margin-left: .25em;
             }
             ${(sendBoxTextArea === null || sendBoxTextArea === void 0 ? void 0 : sendBoxTextArea.minHeight) && `
-            textarea.webchat__send-box-text-box__html-text-area {
-                min-height: ${sendBoxTextArea === null || sendBoxTextArea === void 0 ? void 0 : sendBoxTextArea.minHeight};
+            .webchat__auto-resize-textarea.webchat__send-box-text-box__text-area {
+                min-height: ${sendBoxTextArea === null || sendBoxTextArea === void 0 ? void 0 : sendBoxTextArea.minHeight} !important;
             }`}
             `), /*#__PURE__*/React.createElement(DraggableChatWidget, chatWidgetDraggableConfig, /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
     userID: userID,

package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -48,7 +48,7 @@ const createMagicCodeSuccessResponse = signin => {
   };
 };
 export const WebChatContainerStateful = props => {
-  var _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _props$webChatContain5, _props$webChatContain6, _defaultWebChatContai, _props$webChatContain7, _props$webChatContain8, _defaultWebChatContai2, _webChatContainerProp8, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _props$webChatContain9, _props$webChatContain10;
+  var _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _webChatContainerProp8, _props$webChatContain5, _props$webChatContain6, _defaultWebChatContai, _props$webChatContain7, _props$webChatContain8, _defaultWebChatContai2, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _webChatContainerProp16, _webChatContainerProp17, _webChatContainerProp18, _webChatContainerProp19, _webChatContainerProp20, _webChatContainerProp21, _webChatContainerProp22, _webChatContainerProp23, _props$webChatContain9, _props$webChatContain10;
   useEffect(() => {
     uiTimer = createTimer();
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
@@ -177,20 +177,24 @@ export const WebChatContainerStateful = props => {
             background: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp === void 0 ? void 0 : _webChatContainerProp.background) ?? defaultAdaptiveCardStyles.background};
         }
 
+        .webchat__bubble__content>div#ms_lcw_webchat_adaptive_card .ac-textBlock {
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp2 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp2 === void 0 ? void 0 : _webChatContainerProp2.color) ?? defaultAdaptiveCardStyles.color} !important;
+        }
+
         .webchat__stacked-layout__content div.webchat__stacked-layout__message-row div.webchat__bubble--from-user {
-            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp2 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp2 === void 0 ? void 0 : (_webChatContainerProp3 = _webChatContainerProp2.userMessageBoxStyles) === null || _webChatContainerProp3 === void 0 ? void 0 : _webChatContainerProp3.maxWidth) ?? (defaultUserMessageBoxStyles === null || defaultUserMessageBoxStyles === void 0 ? void 0 : defaultUserMessageBoxStyles.maxWidth)}
+            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp3 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp3 === void 0 ? void 0 : (_webChatContainerProp4 = _webChatContainerProp3.userMessageBoxStyles) === null || _webChatContainerProp4 === void 0 ? void 0 : _webChatContainerProp4.maxWidth) ?? (defaultUserMessageBoxStyles === null || defaultUserMessageBoxStyles === void 0 ? void 0 : defaultUserMessageBoxStyles.maxWidth)}
         }
 
         .webchat__stacked-layout--show-avatar div.webchat__stacked-layout__content div.webchat__stacked-layout__message-row div.webchat__stacked-layout__message {
-            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp4 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp4 === void 0 ? void 0 : (_webChatContainerProp5 = _webChatContainerProp4.systemMessageBoxStyles) === null || _webChatContainerProp5 === void 0 ? void 0 : _webChatContainerProp5.maxWidth) ?? (defaultSystemMessageBoxStyles === null || defaultSystemMessageBoxStyles === void 0 ? void 0 : defaultSystemMessageBoxStyles.maxWidth)}
+            max-width: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp5 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp5 === void 0 ? void 0 : (_webChatContainerProp6 = _webChatContainerProp5.systemMessageBoxStyles) === null || _webChatContainerProp6 === void 0 ? void 0 : _webChatContainerProp6.maxWidth) ?? (defaultSystemMessageBoxStyles === null || defaultSystemMessageBoxStyles === void 0 ? void 0 : defaultSystemMessageBoxStyles.maxWidth)}
         }
 
         div[class="ac-textBlock"] *,
-        div[class="ac-input-container"] * {white-space:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp6 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp6 === void 0 ? void 0 : _webChatContainerProp6.textWhiteSpace) ?? defaultAdaptiveCardStyles.textWhiteSpace}}
+        div[class="ac-input-container"] * {white-space:${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp7 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp7 === void 0 ? void 0 : _webChatContainerProp7.textWhiteSpace) ?? defaultAdaptiveCardStyles.textWhiteSpace}}
 
         div[class="ac-input-container"] input.ac-multichoiceInput,
         div[class="ac-input-container"] select.ac-multichoiceInput {
-            ${webChatContainerProps !== null && webChatContainerProps !== void 0 && (_webChatContainerProp7 = webChatContainerProps.adaptiveCardStyles) !== null && _webChatContainerProp7 !== void 0 && _webChatContainerProp7.choiceInputPadding ? `padding: ${webChatContainerProps.adaptiveCardStyles.choiceInputPadding} !important;` : ""}
+            ${webChatContainerProps !== null && webChatContainerProps !== void 0 && (_webChatContainerProp8 = webChatContainerProps.adaptiveCardStyles) !== null && _webChatContainerProp8 !== void 0 && _webChatContainerProp8.choiceInputPadding ? `padding: ${webChatContainerProps.adaptiveCardStyles.choiceInputPadding} !important;` : ""}
         }
 
         .ms_lcw_webchat_received_message>div.webchat__stacked-layout>div.webchat__stacked-layout__main>div.webchat__stacked-layout__content>div.webchat__stacked-layout__message-row>[class^=webchat]:not(.webchat__bubble--from-user)>.webchat__bubble__content {
@@ -202,15 +206,15 @@ export const WebChatContainerStateful = props => {
         div[class="ac-textBlock"] a:visited,
         div[class="ac-textBlock"] a:hover,
         div[class="ac-textBlock"] a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp8 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp8 === void 0 ? void 0 : _webChatContainerProp8.anchorColor) ?? defaultAdaptiveCardStyles.anchorColor};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp9 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp9 === void 0 ? void 0 : _webChatContainerProp9.anchorColor) ?? defaultAdaptiveCardStyles.anchorColor};
         }
 
-        .webchat__stacked-layout__content .ac-actionSet > .ac-pushButton > div {white-space: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp9 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp9 === void 0 ? void 0 : _webChatContainerProp9.buttonWhiteSpace) ?? defaultAdaptiveCardStyles.buttonWhiteSpace} !important;}
+        .webchat__stacked-layout__content .ac-actionSet > .ac-pushButton > div {white-space: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp10 = webChatContainerProps.adaptiveCardStyles) === null || _webChatContainerProp10 === void 0 ? void 0 : _webChatContainerProp10.buttonWhiteSpace) ?? defaultAdaptiveCardStyles.buttonWhiteSpace} !important;}
 
         .ms_lcw_webchat_received_message img.webchat__render-markdown__external-link-icon {
             /* Fallback for browsers that don't support mask */
             background-image: url(data:image/svg+xml;base64,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);
-            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp10 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp10 === void 0 ? void 0 : (_webChatContainerProp11 = _webChatContainerProp10.receivedMessageAnchorStyles) === null || _webChatContainerProp11 === void 0 ? void 0 : _webChatContainerProp11.filter) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.filter)};
+            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp11 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp11 === void 0 ? void 0 : (_webChatContainerProp12 = _webChatContainerProp11.receivedMessageAnchorStyles) === null || _webChatContainerProp12 === void 0 ? void 0 : _webChatContainerProp12.filter) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.filter)};
             height: .75em;
             width: .75em;
             margin-left: .25em;
@@ -220,7 +224,7 @@ export const WebChatContainerStateful = props => {
         .ms_lcw_webchat_sent_message img.webchat__render-markdown__external-link-icon {
             /* Fallback for browsers that don't support mask */
             background-image: url(data:image/svg+xml;base64,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);
-            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp12 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp12 === void 0 ? void 0 : (_webChatContainerProp13 = _webChatContainerProp12.sentMessageAnchorStyles) === null || _webChatContainerProp13 === void 0 ? void 0 : _webChatContainerProp13.filter) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.filter)};
+            filter: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp13 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp13 === void 0 ? void 0 : (_webChatContainerProp14 = _webChatContainerProp13.sentMessageAnchorStyles) === null || _webChatContainerProp14 === void 0 ? void 0 : _webChatContainerProp14.filter) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.filter)};
             height: .75em;
             width: .75em;
             margin-left: .25em;
@@ -230,7 +234,7 @@ export const WebChatContainerStateful = props => {
         /* Modern browsers with mask support */
         @supports (mask: url()) or (-webkit-mask: url()) {
             .ms_lcw_webchat_received_message img.webchat__render-markdown__external-link-icon {
-                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp14 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp14 === void 0 ? void 0 : (_webChatContainerProp15 = _webChatContainerProp14.receivedMessageAnchorStyles) === null || _webChatContainerProp15 === void 0 ? void 0 : _webChatContainerProp15.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)} !important;
+                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp15 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp15 === void 0 ? void 0 : (_webChatContainerProp16 = _webChatContainerProp15.receivedMessageAnchorStyles) === null || _webChatContainerProp16 === void 0 ? void 0 : _webChatContainerProp16.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)} !important;
                 background-image: none !important;
                 filter: none !important;
                 mask: url("data:image/svg+xml,%3Csvg viewBox='3 3 18 18' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M7.2501 4.50017H10.7495C11.1637 4.50017 11.4995 4.83596 11.4995 5.25017C11.4995 5.62986 11.2173 5.94366 10.8513 5.99332L10.7495 6.00017H7.24974C6.07079 5.99961 5.10349 6.90656 5.00786 8.06112L5.00028 8.22003L5.00312 16.7507C5.00343 17.9415 5.92885 18.9161 7.09966 18.9949L7.25371 19.0001L15.7518 18.9884C16.9415 18.9868 17.9145 18.062 17.9935 16.8923L17.9987 16.7384V13.2321C17.9987 12.8179 18.3345 12.4821 18.7487 12.4821C19.1284 12.4821 19.4422 12.7643 19.4918 13.1303L19.4987 13.2321V16.7384C19.4987 18.7407 17.9293 20.3769 15.9528 20.4829L15.7538 20.4884L7.25827 20.5001L7.05495 20.4949C5.14239 20.3954 3.60895 18.8627 3.50837 16.9502L3.50312 16.7511L3.50089 8.2527L3.50529 8.0502C3.60539 6.13749 5.13867 4.60449 7.05096 4.50527L7.2501 4.50017H10.7495H7.2501ZM13.7481 3.00146L20.3018 3.00197L20.4014 3.01575L20.5022 3.04393L20.559 3.06803C20.6122 3.09122 20.6634 3.12163 20.7111 3.15885L20.7804 3.22156L20.8641 3.32014L20.9183 3.41025L20.957 3.50057L20.9762 3.56476L20.9898 3.62862L20.9992 3.72282L20.9997 10.2554C20.9997 10.6696 20.6639 11.0054 20.2497 11.0054C19.87 11.0054 19.5562 10.7232 19.5065 10.3571L19.4997 10.2554L19.4989 5.56147L12.2797 12.7847C12.0134 13.051 11.5968 13.0753 11.3031 12.8575L11.219 12.7849C10.9527 12.5187 10.9284 12.1021 11.1462 11.8084L11.2188 11.7243L18.4369 4.50146H13.7481C13.3684 4.50146 13.0546 4.21931 13.005 3.85324L12.9981 3.75146C12.9981 3.37177 13.2803 3.05797 13.6464 3.00831L13.7481 3.00146Z' fill='currentColor' /%3E%3C/svg%3E") no-repeat center;
@@ -240,7 +244,7 @@ export const WebChatContainerStateful = props => {
             }
 
             .ms_lcw_webchat_sent_message img.webchat__render-markdown__external-link-icon {
-                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp16 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp16 === void 0 ? void 0 : (_webChatContainerProp17 = _webChatContainerProp16.sentMessageAnchorStyles) === null || _webChatContainerProp17 === void 0 ? void 0 : _webChatContainerProp17.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)} !important;
+                background-color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp17 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp17 === void 0 ? void 0 : (_webChatContainerProp18 = _webChatContainerProp17.sentMessageAnchorStyles) === null || _webChatContainerProp18 === void 0 ? void 0 : _webChatContainerProp18.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)} !important;
                 background-image: none !important;
                 filter: none !important;
                 mask: url("data:image/svg+xml,%3Csvg viewBox='3 3 18 18' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M7.2501 4.50017H10.7495C11.1637 4.50017 11.4995 4.83596 11.4995 5.25017C11.4995 5.62986 11.2173 5.94366 10.8513 5.99332L10.7495 6.00017H7.24974C6.07079 5.99961 5.10349 6.90656 5.00786 8.06112L5.00028 8.22003L5.00312 16.7507C5.00343 17.9415 5.92885 18.9161 7.09966 18.9949L7.25371 19.0001L15.7518 18.9884C16.9415 18.9868 17.9145 18.062 17.9935 16.8923L17.9987 16.7384V13.2321C17.9987 12.8179 18.3345 12.4821 18.7487 12.4821C19.1284 12.4821 19.4422 12.7643 19.4918 13.1303L19.4987 13.2321V16.7384C19.4987 18.7407 17.9293 20.3769 15.9528 20.4829L15.7538 20.4884L7.25827 20.5001L7.05495 20.4949C5.14239 20.3954 3.60895 18.8627 3.50837 16.9502L3.50312 16.7511L3.50089 8.2527L3.50529 8.0502C3.60539 6.13749 5.13867 4.60449 7.05096 4.50527L7.2501 4.50017H10.7495H7.2501ZM13.7481 3.00146L20.3018 3.00197L20.4014 3.01575L20.5022 3.04393L20.559 3.06803C20.6122 3.09122 20.6634 3.12163 20.7111 3.15885L20.7804 3.22156L20.8641 3.32014L20.9183 3.41025L20.957 3.50057L20.9762 3.56476L20.9898 3.62862L20.9992 3.72282L20.9997 10.2554C20.9997 10.6696 20.6639 11.0054 20.2497 11.0054C19.87 11.0054 19.5562 10.7232 19.5065 10.3571L19.4997 10.2554L19.4989 5.56147L12.2797 12.7847C12.0134 13.051 11.5968 13.0753 11.3031 12.8575L11.219 12.7849C10.9527 12.5187 10.9284 12.1021 11.1462 11.8084L11.2188 11.7243L18.4369 4.50146H13.7481C13.3684 4.50146 13.0546 4.21931 13.005 3.85324L12.9981 3.75146C12.9981 3.37177 13.2803 3.05797 13.6464 3.00831L13.7481 3.00146Z' fill='currentColor' /%3E%3C/svg%3E") no-repeat center;
@@ -258,18 +262,18 @@ export const WebChatContainerStateful = props => {
         .ms_lcw_webchat_received_message a:visited,
         .ms_lcw_webchat_received_message a:hover,
         .ms_lcw_webchat_received_message a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp18 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp18 === void 0 ? void 0 : (_webChatContainerProp19 = _webChatContainerProp18.receivedMessageAnchorStyles) === null || _webChatContainerProp19 === void 0 ? void 0 : _webChatContainerProp19.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp19 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp19 === void 0 ? void 0 : (_webChatContainerProp20 = _webChatContainerProp19.receivedMessageAnchorStyles) === null || _webChatContainerProp20 === void 0 ? void 0 : _webChatContainerProp20.color) ?? (defaultReceivedMessageAnchorStyles === null || defaultReceivedMessageAnchorStyles === void 0 ? void 0 : defaultReceivedMessageAnchorStyles.color)};
         }
         .ms_lcw_webchat_sent_message a:link,
         .ms_lcw_webchat_sent_message a:visited,
         .ms_lcw_webchat_sent_message a:hover,
         .ms_lcw_webchat_sent_message a:active {
-            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp20 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp20 === void 0 ? void 0 : (_webChatContainerProp21 = _webChatContainerProp20.sentMessageAnchorStyles) === null || _webChatContainerProp21 === void 0 ? void 0 : _webChatContainerProp21.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)};
+            color: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp21 = webChatContainerProps.renderingMiddlewareProps) === null || _webChatContainerProp21 === void 0 ? void 0 : (_webChatContainerProp22 = _webChatContainerProp21.sentMessageAnchorStyles) === null || _webChatContainerProp22 === void 0 ? void 0 : _webChatContainerProp22.color) ?? (defaultSentMessageAnchorStyles === null || defaultSentMessageAnchorStyles === void 0 ? void 0 : defaultSentMessageAnchorStyles.color)};
         }
 
         // we had a nasty bug long time ago with crashing borders messing with the sendbox, so if customer adds this value, they need to deal with that
         .webchat__bubble:not(.webchat__bubble--from-user) .webchat__bubble__content {
-            border-radius: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp22 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp22 === void 0 ? void 0 : _webChatContainerProp22.bubbleBorderRadius) ?? 0} !important; /* Override border-radius */
+            border-radius: ${(webChatContainerProps === null || webChatContainerProps === void 0 ? void 0 : (_webChatContainerProp23 = webChatContainerProps.webChatStyles) === null || _webChatContainerProp23 === void 0 ? void 0 : _webChatContainerProp23.bubbleBorderRadius) ?? 0} !important; /* Override border-radius */
         }
 
         .webchat__stacked-layout_container>div {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/callActionMiddleware.js

@@ -0,0 +1,36 @@
+/******
+ * CallActionMiddleware
+ * 
+ * Intercepts custom call actions and handles tel: URL navigation
+ ******/
+
+import { WebChatActionType } from "../../enums/WebChatActionType";
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
+const createCallActionMiddleware = () => () => next => action => {
+  // Intercept incoming activities to modify suggested actions with call type
+  if (action.type === WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY) {
+    var _action$payload, _activity$suggestedAc;
+    const activity = (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.activity;
+
+    // Check if activity has suggested actions with call type
+    if (activity !== null && activity !== void 0 && (_activity$suggestedAc = activity.suggestedActions) !== null && _activity$suggestedAc !== void 0 && _activity$suggestedAc.actions) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      activity.suggestedActions.actions = activity.suggestedActions.actions.map(suggestedAction => {
+        if (suggestedAction.type === "call") {
+          // Convert call action to openUrl with encoded tel URL scheme
+          const telUrl = suggestedAction.value;
+          const convertedAction = {
+            ...suggestedAction,
+            type: "openUrl",
+            value: `tel:${telUrl}`
+          };
+          return convertedAction;
+        }
+        return suggestedAction;
+      });
+    }
+  }
+  return next(action);
+};
+export default createCallActionMiddleware;

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware.js

@@ -7,15 +7,14 @@
 import { Constants } from "../../../../../common/Constants";
 import { DeliveryMode } from "@microsoft/omnichannel-chat-sdk";
 import { WebChatActionType } from "../../enums/WebChatActionType";
-
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
-const channelDataMiddleware = _ref => {
+const channelDataMiddleware = addConversationalSurveyTagsCallback => _ref => {
   let {
     dispatch
   } = _ref;
   return next => action => {
-    var _action$payload, _action$payload$activ;
-    if ((action === null || action === void 0 ? void 0 : action.type) === WebChatActionType.DIRECT_LINE_POST_ACTIVITY_PENDING && action !== null && action !== void 0 && (_action$payload = action.payload) !== null && _action$payload !== void 0 && (_action$payload$activ = _action$payload.activity) !== null && _action$payload$activ !== void 0 && _action$payload$activ.channelData) {
+    var _action, _action2, _action2$payload, _action2$payload$acti;
+    if (((_action = action) === null || _action === void 0 ? void 0 : _action.type) === WebChatActionType.DIRECT_LINE_POST_ACTIVITY_PENDING && (_action2 = action) !== null && _action2 !== void 0 && (_action2$payload = _action2.payload) !== null && _action2$payload !== void 0 && (_action2$payload$acti = _action2$payload.activity) !== null && _action2$payload$acti !== void 0 && _action2$payload$acti.channelData) {
       const channelIdTag = `${Constants.channelIdKey}${Constants.ChannelId}`;
       const customerMessageTag = `${Constants.CustomerTag}`;
       if (action.payload.activity.channelData.tags) {
@@ -29,6 +28,7 @@ const channelDataMiddleware = _ref => {
         action.payload.activity.channelData.tags = [channelIdTag];
         action.payload.activity.channelData.tags.push(customerMessageTag);
       }
+      action = addConversationalSurveyTagsCallback(action);
       action.payload.activity.channelData.metadata = {
         deliveryMode: DeliveryMode.Bridged
       };

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/conversationEndMiddleware.js

@@ -11,27 +11,33 @@ import { MessageTypes } from "../../enums/MessageType";
 import { WebChatActionType } from "../../enums/WebChatActionType";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
-const createConversationEndMiddleware = conversationEndCallback => _ref => {
+const createConversationEndMiddleware = (conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback) => _ref => {
   let {
     dispatch
   } = _ref;
   return next => action => {
     var _action$payload;
     if ((action === null || action === void 0 ? void 0 : action.type) == WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
-      var _activity$from2, _activity$channelData7, _activity$channelData8;
+      var _activity$from2, _activity$channelData17, _activity$channelData18;
       const activity = action.payload.activity;
       if (activity.channelId === "ACS_CHANNEL") {
         var _activity$from;
         if (((_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === DirectLineSenderRole.Bot) {
-          var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6;
+          var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6, _activity$channelData7, _activity$channelData8, _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12, _activity$channelData13, _activity$channelData14, _activity$channelData15, _activity$channelData16;
           if ((_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(Constants.systemMessageTag) && ((_activity$channelData3 = activity.channelData) !== null && _activity$channelData3 !== void 0 && (_activity$channelData4 = _activity$channelData3.tags) !== null && _activity$channelData4 !== void 0 && _activity$channelData4.includes(Constants.agentEndConversationMessageTag) || (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(Constants.supervisorForceCloseMessageTag))) {
             conversationEndCallback();
           }
+          if ((_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && (_activity$channelData8 = _activity$channelData7.tags) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.includes(Constants.systemMessageTag) && ((_activity$channelData9 = activity.channelData) !== null && _activity$channelData9 !== void 0 && (_activity$channelData10 = _activity$channelData9.tags) !== null && _activity$channelData10 !== void 0 && _activity$channelData10.includes(Constants.startConversationalSurveyMessageTag) || (_activity$channelData11 = activity.channelData) !== null && _activity$channelData11 !== void 0 && (_activity$channelData12 = _activity$channelData11.tags) !== null && _activity$channelData12 !== void 0 && _activity$channelData12.includes(Constants.startConversationalSurveyMessageTag))) {
+            startConversationalSurveyCallback();
+          }
+          if ((_activity$channelData13 = activity.channelData) !== null && _activity$channelData13 !== void 0 && (_activity$channelData14 = _activity$channelData13.tags) !== null && _activity$channelData14 !== void 0 && _activity$channelData14.includes(Constants.systemMessageTag) && (_activity$channelData15 = activity.channelData) !== null && _activity$channelData15 !== void 0 && (_activity$channelData16 = _activity$channelData15.tags) !== null && _activity$channelData16 !== void 0 && _activity$channelData16.includes(Constants.endConversationalSurveyMessageTag)) {
+            endConversationalSurveyCallback();
+          }
         }
-      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === DirectLineSenderRole.Channel && ((_activity$channelData7 = activity.channelData) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.type) === MessageTypes.Thread && (_activity$channelData8 = activity.channelData) !== null && _activity$channelData8 !== void 0 && _activity$channelData8.properties) {
-        var _activity$channelData9, _activity$channelData10, _activity$channelData11, _activity$channelData12;
+      } else if (((_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role) === DirectLineSenderRole.Channel && ((_activity$channelData17 = activity.channelData) === null || _activity$channelData17 === void 0 ? void 0 : _activity$channelData17.type) === MessageTypes.Thread && (_activity$channelData18 = activity.channelData) !== null && _activity$channelData18 !== void 0 && _activity$channelData18.properties) {
+        var _activity$channelData19, _activity$channelData20, _activity$channelData21, _activity$channelData22;
         // IC3
-        if (((_activity$channelData9 = activity.channelData) === null || _activity$channelData9 === void 0 ? void 0 : (_activity$channelData10 = _activity$channelData9.properties) === null || _activity$channelData10 === void 0 ? void 0 : _activity$channelData10.isdeleted) === Constants.truePascal || !((_activity$channelData11 = activity.channelData) !== null && _activity$channelData11 !== void 0 && (_activity$channelData12 = _activity$channelData11.properties) !== null && _activity$channelData12 !== void 0 && _activity$channelData12.containsExternalEntitiesListeningAll)) {
+        if (((_activity$channelData19 = activity.channelData) === null || _activity$channelData19 === void 0 ? void 0 : (_activity$channelData20 = _activity$channelData19.properties) === null || _activity$channelData20 === void 0 ? void 0 : _activity$channelData20.isdeleted) === Constants.truePascal || !((_activity$channelData21 = activity.channelData) !== null && _activity$channelData21 !== void 0 && (_activity$channelData22 = _activity$channelData21.properties) !== null && _activity$channelData22 !== void 0 && _activity$channelData22.containsExternalEntitiesListeningAll)) {
           conversationEndCallback();
         }
       }

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/customEventMiddleware.js

@@ -0,0 +1,33 @@
+/******
+ * CustomEventMiddleware
+ *
+ * This middleware is invoked when a custom event is received.
+ * The callback is then invoked to handle the custom event.
+ ******/
+
+import { Constants } from "../../../../../common/Constants";
+import { WebChatActionType } from "../../enums/WebChatActionType";
+export const isValidCustomEvent = activity => {
+  var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6, _activity$channelData7, _activity$from, _activity$channelData8, _activity$channelData9, _activity$channelData10, _activity$channelData11;
+  return !!(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.metadata) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.customEvent && typeof (activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : (_activity$channelData4 = _activity$channelData3.metadata) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.customEvent) === Constants.String && (activity === null || activity === void 0 ? void 0 : (_activity$channelData5 = activity.channelData) === null || _activity$channelData5 === void 0 ? void 0 : (_activity$channelData6 = _activity$channelData5.metadata) === null || _activity$channelData6 === void 0 ? void 0 : (_activity$channelData7 = _activity$channelData6.customEvent) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.toLowerCase()) === Constants.true && (activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) !== Constants.userMessageTag && typeof (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.metadata) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.customEventName) === Constants.String && activity !== null && activity !== void 0 && (_activity$channelData10 = activity.channelData) !== null && _activity$channelData10 !== void 0 && (_activity$channelData11 = _activity$channelData10.metadata) !== null && _activity$channelData11 !== void 0 && _activity$channelData11.customEventValue);
+};
+const createCustomEventMiddleware = broadcastservice => () => next => action => {
+  var _action$payload;
+  if ((action === null || action === void 0 ? void 0 : action.type) == WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
+    const activity = action.payload.activity;
+    if (isValidCustomEvent(activity)) {
+      const customEvent = {
+        eventName: Constants.onCustomEvent,
+        payload: {
+          messageId: activity.messageid ?? activity.id,
+          customEventName: activity.channelData.metadata.customEventName,
+          customEventValue: activity.channelData.metadata.customEventValue
+        }
+      };
+      broadcastservice.postMessage(customEvent);
+      return;
+    }
+  }
+  return next(action);
+};
+export default createCustomEventMiddleware;

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/queueOverflowHandlerMiddleware.js

@@ -0,0 +1,38 @@
+import { WebChatActionType } from "../../enums/WebChatActionType";
+import { LogLevel, TelemetryEvent } from "../../../../../common/telemetry/TelemetryConstants";
+import { TelemetryHelper } from "../../../../../common/telemetry/TelemetryHelper";
+import { LiveChatWidgetActionType } from "../../../../../contexts/common/LiveChatWidgetActionType";
+import { executeReducer } from "../../../../../contexts/createReducer";
+import { isEndConversationDueToOverflowActivity } from "../../../../../common/utils";
+const queueOverflowHandlingHelper = async (state, dispatch) => {
+  const {
+    appStates
+  } = executeReducer(state, {
+    type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+    payload: undefined
+  });
+  if (!appStates.chatDisconnectEventReceived) {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
+      payload: true
+    });
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.QueueOverflowEvent,
+      Description: "Set chat disconnect event received."
+    });
+  }
+};
+export const createQueueOverflowMiddleware = (state, dispatch) => () => next => action => {
+  var _action$payload;
+  if ((action === null || action === void 0 ? void 0 : action.type) == WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
+    const activity = action.payload.activity;
+    if (isEndConversationDueToOverflowActivity(activity)) {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.QueueOverflowEvent,
+        Description: "Queue overflow event received."
+      });
+      queueOverflowHandlingHelper(state, dispatch);
+    }
+  }
+  return next(action);
+};

package/lib/esm/contexts/common/CustomEventType.js

@@ -0,0 +1 @@
+export {};

package/lib/esm/contexts/common/LiveChatWidgetActionType.js

@@ -45,5 +45,7 @@ export let LiveChatWidgetActionType;
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_SURVEY_MODE"] = 42] = "SET_SURVEY_MODE";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONFIRMATION_STATE"] = 43] = "SET_CONFIRMATION_STATE";
   LiveChatWidgetActionType[LiveChatWidgetActionType["SET_POST_CHAT_PARTICIPANT_TYPE"] = 44] = "SET_POST_CHAT_PARTICIPANT_TYPE";
-  LiveChatWidgetActionType[LiveChatWidgetActionType["GET_IN_MEMORY_STATE"] = 45] = "GET_IN_MEMORY_STATE";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_ENABLED"] = 45] = "SET_CONVERSATIONAL_SURVEY_ENABLED";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["SET_CONVERSATIONAL_SURVEY_DISPLAY"] = 46] = "SET_CONVERSATIONAL_SURVEY_DISPLAY";
+  LiveChatWidgetActionType[LiveChatWidgetActionType["GET_IN_MEMORY_STATE"] = 47] = "GET_IN_MEMORY_STATE";
 })(LiveChatWidgetActionType || (LiveChatWidgetActionType = {}));

package/lib/esm/contexts/common/LiveChatWidgetContextInitialState.js

@@ -77,7 +77,9 @@ export const getLiveChatWidgetContextInitialState = props => {
       conversationEndedBy: ConversationEndEntity.NotSet,
       chatDisconnectEventReceived: false,
       selectedSurveyMode: null,
-      postChatParticipantType: undefined
+      postChatParticipantType: undefined,
+      isConversationalSurvey: false,
+      isConversationalSurveyEnabled: false
     },
     uiStates: {
       showConfirmationPane: false,

package/lib/esm/contexts/createReducer.js

@@ -648,6 +648,36 @@ const reducer = (state, action) => {
           postChatParticipantType: action.payload
         }
       };
+    case LiveChatWidgetActionType.SET_CONVERSATIONAL_SURVEY_ENABLED:
+      inMemory = {
+        ...inMemory,
+        appStates: {
+          ...inMemory.appStates,
+          isConversationalSurveyEnabled: action.payload
+        }
+      };
+      return {
+        ...state,
+        appStates: {
+          ...state.appStates,
+          isConversationalSurveyEnabled: action.payload
+        }
+      };
+    case LiveChatWidgetActionType.SET_CONVERSATIONAL_SURVEY_DISPLAY:
+      inMemory = {
+        ...inMemory,
+        appStates: {
+          ...inMemory.appStates,
+          isConversationalSurvey: action.payload
+        }
+      };
+      return {
+        ...state,
+        appStates: {
+          ...state.appStates,
+          isConversationalSurvey: action.payload
+        }
+      };
     case LiveChatWidgetActionType.GET_IN_MEMORY_STATE:
       return inMemory;
     default:

package/lib/esm/controller/componentController.js

@@ -17,7 +17,7 @@ export const shouldShowEmailTranscriptPane = state => {
   return state.uiStates.showEmailTranscriptPane;
 };
 export const shouldShowWebChatContainer = state => {
-  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive;
+  return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.InActive || state.appStates.conversationState === ConversationState.Postchat && state.appStates.isConversationalSurveyEnabled && state.appStates.isConversationalSurvey;
 };
 export const shouldShowLoadingPane = state => {
   return !state.appStates.isMinimized && state.appStates.conversationState === ConversationState.Loading;
@@ -42,7 +42,7 @@ export const shouldShowConfirmationPane = state => {
   return state.uiStates.showConfirmationPane;
 };
 export const shouldShowPostChatSurveyPane = state => {
-  return state.appStates.conversationState === ConversationState.Postchat;
+  return state.appStates.conversationState === ConversationState.Postchat && !state.appStates.isConversationalSurvey;
 };
 export const shouldShowCallingContainer = state => {
   return state.appStates.conversationState === ConversationState.Active && state.appStates.e2vvEnabled;