@microsoft/omnichannel-chat-widget 1.8.2-main.5195aba → 1.8.2-main.5a42a08

package/README.md

@@ -223,6 +223,51 @@ const customizedFooterProp: IFooterProps = {
 
 > :pushpin: Note that [WebChat hooks](https://github.com/microsoft/BotFramework-WebChat/blob/main/docs/HOOKS.md) can also be used in any custom components.
 
+#### Bidirectional Custom Events
+- Sending events from a hosting web page to bots/agents
+    - Register a function to post event
+        ```js
+        //define sendCustomEvent function
+        const sendCustomEvent = (payload) => {
+            const customEvent = {
+                eventName: "sendCustomEvent",
+                payload
+            };
+            BroadcastService.postMessage(customEvent);
+        };
+
+        //attach the sendCustomEvent function to window object
+        window["sendCustomEvent"] = sendCustomEvent;
+
+        //invoke the sendCustomEvent function with some customized payload
+        window.sendCustomEvent({
+            customEventName: "TestEvent",
+            customEventValue: {
+                boolVar: true,
+                displayableVar: {
+                    isDisplayable: true,
+                    value: "From C2: "+ new Date().toISOString()
+                },
+                numberVar: -10.5,
+                stringVar: "Hello from C2 str: " + new Date().toISOString()
+            }
+        })
+        ```
+    - Receiving events from bots/agents
+        ```js
+        //define setOnCustomEvent function
+        const setOnCustomEvent = (callback) => {
+            BroadcastService.getMessageByEventName("onCustomEvent").subscribe((event) => {
+                if (event && typeof callback === "function") {
+                    callback(event);
+                }
+            });
+        };
+
+        //set callback function
+        setOnCustomEvent((event) => console.log(event));
+        ```
+
 ## See Also
 
 [Customizations Dev Guide](https://github.com/microsoft/omnichannel-chat-widget/blob/main/docs/customizations/getstarted.md)\
@@ -232,4 +277,4 @@ const customizedFooterProp: IFooterProps = {
 [How to Add Visual Regression Tests](https://github.com/microsoft/omnichannel-chat-widget/blob/main/docs/VisualRegressionTestingGuide.md)\
 [Security](https://github.com/microsoft/omnichannel-chat-widget/blob/main/SECURITY.md)\
 [Third Party Cookie Support](https://github.com/microsoft/omnichannel-chat-widget/blob/main/docs/Tpc.md)\
-[Storybook](https://microsoft.github.io/omnichannel-chat-widget/docs/storybook/)
+[Storybook](https://microsoft.github.io/omnichannel-chat-widget/docs/storybook/)

package/lib/cjs/common/Constants.js

@@ -32,6 +32,7 @@ _defineProperty(Constants, "webchatChannelId", "webchat");
 _defineProperty(Constants, "markdown", "markdown");
 _defineProperty(Constants, "actionType", "actionType");
 _defineProperty(Constants, "markDownSystemMessageClass", "webchat__basic-transcript__activity-markdown-body");
+_defineProperty(Constants, "MARKDOWN_LIST_INDENTATION", "   ");
 _defineProperty(Constants, "String", "string");
 _defineProperty(Constants, "ChatMessagesJson", "chatMessagesJson");
 _defineProperty(Constants, "truePascal", "True");
@@ -131,6 +132,11 @@ _defineProperty(Constants, "InitContextParamsResponse", "initContextParamsRespon
 _defineProperty(Constants, "OCOriginalMessageId", "OriginalMessageId");
 _defineProperty(Constants, "WebchatSequenceIdAttribute", "webchat:sequence-id");
 _defineProperty(Constants, "MessageSequenceIdOverride", "MessageSequenceIdOverride");
+_defineProperty(Constants, "sendCustomEvent", "sendCustomEvent");
+_defineProperty(Constants, "onCustomEvent", "onCustomEvent");
+_defineProperty(Constants, "customEventName", "customEventName");
+_defineProperty(Constants, "customEventValue", "customEventValue");
+_defineProperty(Constants, "Hidden", "Hidden");
 _defineProperty(Constants, "EndConversationDueToOverflow", "endconversationduetooverflow");
 const Regex = (_class = /*#__PURE__*/_createClass(function Regex() {
   _classCallCheck(this, Regex);

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -229,6 +229,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["SystemMessageReceived"] = "SystemMessageReceived";
   TelemetryEvent["RehydrateMessageReceived"] = "RehydrateMessageReceived";
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
+  TelemetryEvent["CustomEventAction"] = "CustomEventAction";
   TelemetryEvent["NetworkDisconnected"] = "NetworkDisconnected";
   TelemetryEvent["NetworkReconnected"] = "NetworkReconnected";
   TelemetryEvent["LinkModePostChatWorkflowStarted"] = "LinkModePostChatWorkflowStarted";

package/lib/cjs/common/utils.js

@@ -3,11 +3,11 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.getConversationDetailsCall = exports.getBroadcastChannelName = exports.formatTemplateString = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.debounceLeading = exports.createTimer = exports.createFileAndDownload = exports.checkContactIdError = exports.changeLanguageCodeFormatForWebChat = exports.addDelayInMs = void 0;
+exports.getCustomEventValue = exports.getConversationDetailsCall = exports.getBroadcastChannelName = exports.formatTemplateString = exports.findParentFocusableElementsWithoutChildContainer = exports.findAllFocusableElement = exports.extractPreChatSurveyResponseValues = exports.escapeHtml = exports.debounceLeading = exports.createTimer = exports.createFileAndDownload = exports.checkContactIdError = exports.changeLanguageCodeFormatForWebChat = exports.addDelayInMs = void 0;
 exports.getDeviceType = getDeviceType;
 exports.getWidgetEndChatEventName = exports.getWidgetCacheIdfromProps = exports.getWidgetCacheId = exports.getTimestampHourMinute = exports.getStateFromCache = exports.getLocaleDirection = exports.getIconText = exports.getDomain = void 0;
 exports.isEndConversationDueToOverflowActivity = isEndConversationDueToOverflowActivity;
-exports.setTabIndices = exports.setOcUserAgent = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseLowerCaseString = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isUndefinedOrEmpty = exports.isThisSessionPopout = exports.isNullOrUndefined = exports.isNullOrEmptyString = void 0;
+exports.setTabIndices = exports.setOcUserAgent = exports.setFocusOnSendBox = exports.setFocusOnElement = exports.preventFocusToMoveOutOfElement = exports.parseLowerCaseString = exports.parseAdaptiveCardPayload = exports.newGuid = exports.isValidCustomEvent = exports.isUndefinedOrEmpty = exports.isThisSessionPopout = exports.isNullOrUndefined = exports.isNullOrEmptyString = void 0;
 var _Constants = require("./Constants");
 var _TelemetryConstants = require("./telemetry/TelemetryConstants");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
@@ -497,6 +497,25 @@ function getDeviceType() {
     return "standard";
   }
 }
+
+//Bots expect a payload containing:
+//1. customEventName: this should be string describe the event name
+//2. customEventValue: given the value is from customer with unknown type, it is required to stringify the payload later
+const isValidCustomEvent = payload => {
+  if (_Constants.Constants.customEventName in payload && payload.customEventName && typeof payload.customEventName === _Constants.Constants.String && _Constants.Constants.customEventValue in payload && payload.customEventValue) return true;
+  return false;
+};
+exports.isValidCustomEvent = isValidCustomEvent;
+const getCustomEventValue = customEventPayload => {
+  let returnVal = "";
+  try {
+    returnVal = typeof customEventPayload.customEventValue === _Constants.Constants.String ? customEventPayload.customEventValue : JSON.stringify(customEventPayload.customEventValue);
+  } catch (error) {
+    console.error(error);
+  }
+  return returnVal;
+};
+exports.getCustomEventValue = getCustomEventValue;
 function isEndConversationDueToOverflowActivity(activity) {
   var _activity$channelData, _activity$channelData2;
   return (activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : _activity$channelData.tags) && Array.isArray(activity === null || activity === void 0 ? void 0 : (_activity$channelData2 = activity.channelData) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.tags) && activity.channelData.tags.includes(_Constants.Constants.EndConversationDueToOverflow);

package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js

@@ -74,7 +74,6 @@ const ChatButtonStateful = props => {
   };
   const outOfOfficeStyleProps = Object.assign({}, _defaultOutOfOfficeChatButtonStyleProps.defaultOutOfOfficeChatButtonStyleProps, outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.styleProps);
   const controlProps = {
-    ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps),
     id: "oc-lcw-chat-button",
     dir: state.domainStates.globalDir,
     titleText: "Let's Chat!",
@@ -83,7 +82,8 @@ const ChatButtonStateful = props => {
     unreadMessageCount: state.appStates.unreadMessageCount ? state.appStates.unreadMessageCount > _Constants.Constants.maximumUnreadMessageCount ? (_props$buttonProps = props.buttonProps) === null || _props$buttonProps === void 0 ? void 0 : (_props$buttonProps$co = _props$buttonProps.controlProps) === null || _props$buttonProps$co === void 0 ? void 0 : _props$buttonProps$co.largeUnreadMessageString : state.appStates.unreadMessageCount.toString() : "0",
     unreadMessageString: (_props$buttonProps2 = props.buttonProps) === null || _props$buttonProps2 === void 0 ? void 0 : (_props$buttonProps2$c = _props$buttonProps2.controlProps) === null || _props$buttonProps2$c === void 0 ? void 0 : _props$buttonProps2$c.unreadMessageString,
     // Regular chat button onClick - this will always take precedence
-    onClick: () => ref.current()
+    onClick: () => ref.current(),
+    ...(buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.controlProps)
   };
   const outOfOfficeControlProps = {
     // Only take specific properties from outOfOfficeButtonProps, never onClick
@@ -92,7 +92,6 @@ const ChatButtonStateful = props => {
     titleText: (outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : (_outOfOfficeButtonPro = outOfOfficeButtonProps.controlProps) === null || _outOfOfficeButtonPro === void 0 ? void 0 : _outOfOfficeButtonPro.titleText) || "We're Offline",
     subtitleText: (outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : (_outOfOfficeButtonPro2 = outOfOfficeButtonProps.controlProps) === null || _outOfOfficeButtonPro2 === void 0 ? void 0 : _outOfOfficeButtonPro2.subtitleText) || "No agents available",
     unreadMessageString: (_props$buttonProps3 = props.buttonProps) === null || _props$buttonProps3 === void 0 ? void 0 : (_props$buttonProps3$c = _props$buttonProps3.controlProps) === null || _props$buttonProps3$c === void 0 ? void 0 : _props$buttonProps3$c.unreadMessageString,
-    ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps),
     // Out-of-office specific onClick - this will ALWAYS take precedence
     onClick: () => {
       if (state.appStates.isMinimized) {
@@ -105,7 +104,8 @@ const ChatButtonStateful = props => {
         type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
         payload: _ConversationState.ConversationState.OutOfOffice
       });
-    }
+    },
+    ...(outOfOfficeButtonProps === null || outOfOfficeButtonProps === void 0 ? void 0 : outOfOfficeButtonProps.controlProps)
   };
   (0, _react.useEffect)(() => {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {

package/lib/cjs/components/livechatwidget/common/createMarkdown.js

@@ -34,12 +34,65 @@ const createMarkdown = (disableMarkdownMessageFormatting, disableNewLineMarkdown
     // Rule to process html blocks and paragraphs
     "html_inline",
     // Rule to process html tags
-    "newline" // Rule to proceess '\n'
+    "newline",
+    // Rule to proceess '\n'
+    "list" // Enable list parsing rule
     ]);
   }
 
   markdown.disable(["strikethrough"]);
 
+  // Custom plugin to fix numbered list continuity
+  markdown.use(function (md) {
+    const originalRender = md.render.bind(md);
+    const originalRenderInline = md.renderInline.bind(md);
+    function preprocessText(text) {
+      // Handle numbered lists that come with double line breaks (knowledge article format)
+      // This ensures proper continuous numbering instead of separate lists
+
+      let result = text;
+
+      // Only process if the text contains the double line break pattern
+      // But exclude simple numbered lists (where content after \n\n starts with another number)
+      if (!/\d+\.\s+.*?\n\n(?!\d+\.\s)[\s\S]*?(?:\n\n\d+\.|\s*$)/.test(text)) {
+        return result;
+      }
+
+      // Convert "1. Item\n\nContent\n\n2. Item" to proper markdown list format
+      // Use improved pattern with negative lookahead to exclude cases where content starts with numbered list
+      const listPattern = /(\d+\.\s+[^\n]+)(\n\n(?!\d+\.\s)[\s\S]*?)(?=\n\n\d+\.|\s*$)/g;
+      if (listPattern.test(result)) {
+        // Reset regex state for actual replacement
+        listPattern.lastIndex = 0;
+        result = result.replace(listPattern, (match, listItem, content) => {
+          if (!content) {
+            return match;
+          }
+
+          // Format content with proper indentation
+          const cleanContent = content.substring(2); // Remove leading \n\n
+          const lines = cleanContent.split("\n");
+          const indentedContent = lines.map(line => line.trim() ? `${_Constants.Constants.MARKDOWN_LIST_INDENTATION}${line}` : "").join("\n");
+          const lineBreak = disableNewLineMarkdownSupport ? "\n" : "\n\n";
+          return `${listItem}${lineBreak}${indentedContent}`;
+        });
+      }
+      return result;
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    md.render = function (text, env) {
+      const processedText = preprocessText(text);
+      return originalRender(processedText, env);
+    };
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    md.renderInline = function (text, env) {
+      const processedText = preprocessText(text);
+      return originalRenderInline(processedText, env);
+    };
+  });
+
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   markdown.use(_markdownItForInline.default, "url_new_win", "link_open", function (tokens, idx, env) {
     const targetAttrIndex = tokens[idx].attrIndex(_Constants.Constants.Target);

package/lib/cjs/components/livechatwidget/common/customEventHandler.js

@@ -0,0 +1,53 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.subscribeToSendCustomEvent = exports.customEventCallback = void 0;
+var _Constants = require("../../../common/Constants");
+var _TelemetryHelper = require("../../../common/telemetry/TelemetryHelper");
+var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
+var _utils = require("../../../common/utils");
+const customEventCallback = facadeChatSDK => event => {
+  if (!(_Constants.Constants.payload in event)) return;
+  if ((0, _utils.isValidCustomEvent)(event.payload)) {
+    const customEventPayload = event.payload;
+    try {
+      const customEventValueStr = (0, _utils.getCustomEventValue)(customEventPayload);
+      const customEventName = customEventPayload.customEventName;
+      const messageMeta = {
+        customEvent: _Constants.Constants.true,
+        customEventName: customEventName,
+        customEventValue: customEventValueStr
+      };
+      const messagePayload = {
+        content: "",
+        tags: [_Constants.Constants.Hidden],
+        metadata: messageMeta,
+        timestamp: new Date()
+      };
+      facadeChatSDK.sendMessage(messagePayload);
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.DEBUG, {
+        Event: _TelemetryConstants.TelemetryEvent.CustomEventAction,
+        Description: "Sent customEvent.",
+        CustomProperties: {
+          customEventName,
+          lengthCustomEventValue: customEventValueStr.length
+        }
+      });
+    } catch (error) {
+      _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.CustomEventAction,
+        Description: "Failed to process CustomEvent.",
+        ExceptionDetails: {
+          error
+        }
+      });
+    }
+  }
+};
+exports.customEventCallback = customEventCallback;
+const subscribeToSendCustomEvent = (broadcastService, facadeChatSDK, customEventCallback) => {
+  broadcastService.getMessageByEventName(_Constants.Constants.sendCustomEvent).subscribe(customEventCallback(facadeChatSDK));
+};
+exports.subscribeToSendCustomEvent = subscribeToSendCustomEvent;

package/lib/cjs/components/livechatwidget/common/initWebChatComposer.js

@@ -37,9 +37,12 @@ var _htmlPlayerMiddleware = _interopRequireDefault(require("../../webchatcontain
 var _htmlTextMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/htmlTextMiddleware"));
 var _preProcessingMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/preProcessingMiddleware"));
 var _sanitizationMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/sanitizationMiddleware"));
+var _callActionMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/callActionMiddleware"));
+var _customEventMiddleware = _interopRequireDefault(require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/customEventMiddleware"));
 var _ConversationState = require("../../../contexts/common/ConversationState");
 var _createReducer = require("../../../contexts/createReducer");
 var _queueOverflowHandlerMiddleware = require("../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/queueOverflowHandlerMiddleware");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) => {
@@ -118,7 +121,7 @@ const initWebChatComposer = (props, state, dispatch, facadeChatSDK, endChat) =>
     };
     webChatStore = (0, _botframeworkWebchat.createStore)({},
     //initial state
-    _preProcessingMiddleware.default, _attachmentProcessingMiddleware.default, (0, _attachmentUploadValidatorMiddleware.default)((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), (0, _queueOverflowHandlerMiddleware.createQueueOverflowMiddleware)(state, dispatch), (0, _channelDataMiddleware.default)(addConversationalSurveyTagsCallback), (0, _conversationEndMiddleware.default)(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), (0, _dataMaskingMiddleware.default)((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), _messageTimestampMiddleware.createMessageTimeStampMiddleware, _messageSequenceIdOverrideMiddleware.createMessageSequenceIdOverrideMiddleware, _gifUploadMiddleware.default, _htmlPlayerMiddleware.default, (0, _htmlTextMiddleware.default)(honorsTargetInHTMLLinks), (0, _maxMessageSizeValidator.default)(localizedTexts), _sanitizationMiddleware.default,
+    _preProcessingMiddleware.default, _attachmentProcessingMiddleware.default, (0, _attachmentUploadValidatorMiddleware.default)((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.allowedFileExtensions, (_state$domainStates$l2 = state.domainStates.liveChatConfig) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.maxUploadFileSize, localizedTexts), (0, _customEventMiddleware.default)(_omnichannelChatComponents.BroadcastService), (0, _queueOverflowHandlerMiddleware.createQueueOverflowMiddleware)(state, dispatch), (0, _channelDataMiddleware.default)(addConversationalSurveyTagsCallback), (0, _conversationEndMiddleware.default)(conversationEndCallback, startConversationalSurveyCallback, endConversationalSurveyCallback), (0, _dataMaskingMiddleware.default)((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : _state$domainStates$l3.DataMaskingInfo), _messageTimestampMiddleware.createMessageTimeStampMiddleware, _messageSequenceIdOverrideMiddleware.createMessageSequenceIdOverrideMiddleware, _gifUploadMiddleware.default, _htmlPlayerMiddleware.default, (0, _htmlTextMiddleware.default)(honorsTargetInHTMLLinks), (0, _maxMessageSizeValidator.default)(localizedTexts), _sanitizationMiddleware.default, (0, _callActionMiddleware.default)(),
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     ...(((_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.storeMiddlewares) ?? []));
     _WebChatStoreLoader.WebChatStoreLoader.store = webChatStore;

package/lib/cjs/components/livechatwidget/common/startChat.js

@@ -154,7 +154,6 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
   const optionalParams = {
     isProactiveChat
   };
-  (0, _FirstMessageTrackerFromBot.createTrackingForFirstMessage)();
   await initStartChat(facadeChatSDK, dispatch, setAdapter, state, props, optionalParams);
 };
 
@@ -206,6 +205,7 @@ const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props,
       const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
       // startTime is used to determine if a message is history or new, better to be set before creating the adapter to get bandwidth
       const startTime = new Date().getTime();
+      (0, _FirstMessageTrackerFromBot.createTrackingForFirstMessage)();
       await facadeChatSDK.startChat(startChatOptionalParams);
       isStartChatSuccessful = true;
       await createAdapterAndSubscribe(facadeChatSDK, dispatch, setAdapter, startTime, props);

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -57,6 +57,7 @@ var _startProactiveChat = require("../common/startProactiveChat");
 var _useChatAdapterStore = _interopRequireDefault(require("../../../hooks/useChatAdapterStore"));
 var _useChatContextStore = _interopRequireDefault(require("../../../hooks/useChatContextStore"));
 var _useFacadeChatSDKStore = _interopRequireDefault(require("../../../hooks/useFacadeChatSDKStore"));
+var _customEventHandler = require("../common/customEventHandler");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
@@ -421,7 +422,7 @@ const LiveChatWidgetStateful = props => {
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartChat).subscribe(msg => {
       var _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
       // If chat is out of operating hours chat widget sets the conversation state to OutOfOffice.
-      if (state.appStates.outsideOperatingHours === true) {
+      if (state.appStates.outsideOperatingHours && state.appStates.conversationState !== _ConversationState.ConversationState.Active) {
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -588,6 +589,9 @@ const LiveChatWidgetStateful = props => {
       }
     });
 
+    // subscribe custom event
+    (0, _customEventHandler.subscribeToSendCustomEvent)(_omnichannelChatComponents.BroadcastService, facadeChatSDK, _customEventHandler.customEventCallback);
+
     // Check for TPC and log in telemetry if blocked
     (0, _defaultClientDataStoreProvider.isCookieAllowed)();
     return () => {

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/callActionMiddleware.js

@@ -0,0 +1,42 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _WebChatActionType = require("../../enums/WebChatActionType");
+/******
+ * CallActionMiddleware
+ * 
+ * Intercepts custom call actions and handles tel: URL navigation
+ ******/
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
+const createCallActionMiddleware = () => () => next => action => {
+  // Intercept incoming activities to modify suggested actions with call type
+  if (action.type === _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY) {
+    var _action$payload, _activity$suggestedAc;
+    const activity = (_action$payload = action.payload) === null || _action$payload === void 0 ? void 0 : _action$payload.activity;
+
+    // Check if activity has suggested actions with call type
+    if (activity !== null && activity !== void 0 && (_activity$suggestedAc = activity.suggestedActions) !== null && _activity$suggestedAc !== void 0 && _activity$suggestedAc.actions) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      activity.suggestedActions.actions = activity.suggestedActions.actions.map(suggestedAction => {
+        if (suggestedAction.type === "call") {
+          // Convert call action to openUrl with encoded tel URL scheme
+          const telUrl = suggestedAction.value;
+          const convertedAction = {
+            ...suggestedAction,
+            type: "openUrl",
+            value: `tel:${telUrl}`
+          };
+          return convertedAction;
+        }
+        return suggestedAction;
+      });
+    }
+  }
+  return next(action);
+};
+var _default = createCallActionMiddleware;
+exports.default = _default;

package/lib/cjs/components/webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/customEventMiddleware.js

@@ -0,0 +1,41 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.isValidCustomEvent = exports.default = void 0;
+var _Constants = require("../../../../../common/Constants");
+var _WebChatActionType = require("../../enums/WebChatActionType");
+/******
+ * CustomEventMiddleware
+ *
+ * This middleware is invoked when a custom event is received.
+ * The callback is then invoked to handle the custom event.
+ ******/
+
+const isValidCustomEvent = activity => {
+  var _activity$channelData, _activity$channelData2, _activity$channelData3, _activity$channelData4, _activity$channelData5, _activity$channelData6, _activity$channelData7, _activity$from, _activity$channelData8, _activity$channelData9, _activity$channelData10, _activity$channelData11;
+  return !!(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.metadata) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.customEvent && typeof (activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : (_activity$channelData4 = _activity$channelData3.metadata) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.customEvent) === _Constants.Constants.String && (activity === null || activity === void 0 ? void 0 : (_activity$channelData5 = activity.channelData) === null || _activity$channelData5 === void 0 ? void 0 : (_activity$channelData6 = _activity$channelData5.metadata) === null || _activity$channelData6 === void 0 ? void 0 : (_activity$channelData7 = _activity$channelData6.customEvent) === null || _activity$channelData7 === void 0 ? void 0 : _activity$channelData7.toLowerCase()) === _Constants.Constants.true && (activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) !== _Constants.Constants.userMessageTag && typeof (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.metadata) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.customEventName) === _Constants.Constants.String && activity !== null && activity !== void 0 && (_activity$channelData10 = activity.channelData) !== null && _activity$channelData10 !== void 0 && (_activity$channelData11 = _activity$channelData10.metadata) !== null && _activity$channelData11 !== void 0 && _activity$channelData11.customEventValue);
+};
+exports.isValidCustomEvent = isValidCustomEvent;
+const createCustomEventMiddleware = broadcastservice => () => next => action => {
+  var _action$payload;
+  if ((action === null || action === void 0 ? void 0 : action.type) == _WebChatActionType.WebChatActionType.DIRECT_LINE_INCOMING_ACTIVITY && (_action$payload = action.payload) !== null && _action$payload !== void 0 && _action$payload.activity) {
+    const activity = action.payload.activity;
+    if (isValidCustomEvent(activity)) {
+      const customEvent = {
+        eventName: _Constants.Constants.onCustomEvent,
+        payload: {
+          messageId: activity.messageid ?? activity.id,
+          customEventName: activity.channelData.metadata.customEventName,
+          customEventValue: activity.channelData.metadata.customEventValue
+        }
+      };
+      broadcastservice.postMessage(customEvent);
+      return;
+    }
+  }
+  return next(action);
+};
+var _default = createCustomEventMiddleware;
+exports.default = _default;

package/lib/cjs/contexts/common/CustomEventType.js

@@ -0,0 +1 @@
+"use strict";

package/lib/cjs/firstresponselatency/FirstMessageTrackerFromBot.js

@@ -12,54 +12,96 @@ var _util = require("./util");
 //  with different timeline, therefore this is a functional approach to track the events, instead of a class based approach
 const createTrackingForFirstMessage = () => {
   // Reset the tracking variables
-  let startTracking = false;
-  let stopTracking = false;
+  let isTracking = false;
   let startTime = 0;
   let stopTime = 0;
-  let stopTrackingMessage;
+  let stopTrackingMessage = null;
   let flag = false;
+  let trackingTimeoutId;
+
+  /**
+   * Checks if the message payload is from a valid sender (not an agent).
+   * Returns false if the message is from an agent (tag 'public'), true otherwise.
+   */
   const isMessageFromValidSender = payload => {
     var _payload$tags;
-    // agent scenario
     if (payload !== null && payload !== void 0 && (_payload$tags = payload.tags) !== null && _payload$tags !== void 0 && _payload$tags.includes("public")) {
       return false;
     }
     return true;
   };
+
+  /**
+   * Listener for widget load completion event.
+   * Starts tracking the time for the first bot message after widget loads.
+   * Sets a 5-second timeout to auto-reset if no bot message is received.
+   */
   const widgetLoadListener = _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.TelemetryEvent.WidgetLoadComplete).subscribe(() => {
-    if (startTracking) return;
-    startTracking = true;
+    if (isTracking) return;
+    isTracking = true;
     startTime = new Date().getTime();
+    // Start a 5-second timeout to auto-stop tracking if not stopped
+    if (trackingTimeoutId) {
+      clearTimeout(trackingTimeoutId);
+    }
+    trackingTimeoutId = setTimeout(() => {
+      if (isTracking) {
+        // Reset state and disengage, no telemetry or FMLTrackingCompleted
+        isTracking = false;
+        startTime = 0;
+        stopTime = 0;
+        stopTrackingMessage = null;
+        trackingTimeoutId = undefined;
+        disconnectListener();
+      }
+    }, 10000); //adding more time since it meassures from widget load complete till message received
   });
+
+  /**
+   * Listener for new bot message event.
+   * If a valid bot message is received, stops tracking and logs telemetry.
+   * If the message is invalid, resets and disengages listeners.
+   */
   const newMessageListener = _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.NewMessageReceived).subscribe(message => {
     const payload = message.payload;
-
-    // we only care for bot, so we need to check if the message is from the bot
-    // pending to add typing message indicator signal detection
-
-    if (isMessageFromValidSender(payload)) {
-      if (startTracking && !stopTracking) {
-        stopTime = new Date().getTime();
-        const elapsedTime = stopTime - startTime;
-        stopTracking = true;
-        stopTrackingMessage = (0, _util.createTrackingMessage)(payload, "botMessage");
-        notifyFMLTrackingCompleted();
-        _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
-          Event: _TelemetryConstants.TelemetryEvent.BotFirstMessageLapTrack,
-          Description: "First Message from Bot latency tracking",
-          CustomProperties: {
-            elapsedTime,
-            widgetLoadedAt: startTime,
-            botMessage: stopTrackingMessage
-          }
-        });
+    if (!isMessageFromValidSender(payload)) {
+      // If not valid, stop everything and clean up
+      isTracking = false;
+      if (trackingTimeoutId) {
+        clearTimeout(trackingTimeoutId);
+        trackingTimeoutId = undefined;
       }
+      disconnectListener();
+      return;
+    }
+    if (isTracking) {
+      isTracking = false;
+      // Clear the timeout if it exists
+      if (trackingTimeoutId) {
+        clearTimeout(trackingTimeoutId);
+        trackingTimeoutId = undefined;
+      }
+      stopTime = new Date().getTime();
+      const elapsedTime = stopTime - startTime;
+      stopTrackingMessage = (0, _util.createTrackingMessage)(payload, "botMessage");
+      notifyFMLTrackingCompleted();
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.BotFirstMessageLapTrack,
+        Description: "First Message from Bot latency tracking",
+        CustomProperties: {
+          elapsedTime,
+          widgetLoadedAt: startTime,
+          botMessage: stopTrackingMessage
+        }
+      });
+      disconnectListener();
     }
-
-    // this track only first message, if coming from the bot or not
-    // the only difference is that it logs only those from bot
-    disconnectListener();
   });
+
+  /**
+   * Notifies that FML (First Message Latency) tracking is completed.
+   * Retries sending the completion event until acknowledged.
+   */
   const notifyFMLTrackingCompleted = () => {
     ackListener();
     // Retry sending until flag is true, but do not block the main thread
@@ -74,6 +116,11 @@ const createTrackingForFirstMessage = () => {
       }
     }, 100);
   };
+
+  /**
+   * Listener for FMLTrackingCompletedAck event.
+   * Sets the flag to true when acknowledgment is received.
+   */
   const ackListener = () => {
     const listen = _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.FMLTrackingCompletedAck).subscribe(() => {
       flag = true;
@@ -83,22 +130,32 @@ const createTrackingForFirstMessage = () => {
 
   // Rehydrate message is received when the widget is reloaded, this is to ensure that we are not tracking messages that are not part of the current conversation
   // No need to keep listerning for tracking, enforcing disconnection for the listners
+  /**
+   * Listener for widget rehydration event.
+   * Resets tracking and disconnects listeners when widget is reloaded.
+   */
   const rehydrateListener = _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.TelemetryEvent.RehydrateMessageReceived).subscribe(() => {
-    startTracking = false;
-    stopTracking = false;
+    isTracking = false;
     disconnectListener();
   });
 
   // Rehydrate message is received when the widget is reloaded, this is to ensure that we are not tracking messages that are not part of the current conversation
   // No need to keep listerning for tracking, enforcing disconnection for the listners
+  /**
+   * Listener for history message event.
+   * Resets tracking and disconnects listeners when history is loaded.
+   */
   const historyListener = _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.HistoryMessageReceived).subscribe(() => {
-    startTracking = false;
-    stopTracking = false;
+    isTracking = false;
     disconnectListener();
   });
+
+  /**
+   * Listener for network disconnection event.
+   * Resets tracking, disconnects listeners, and logs a telemetry error.
+   */
   const offlineNetworkListener = _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.TelemetryEvent.NetworkDisconnected).subscribe(() => {
-    startTracking = false;
-    stopTracking = false;
+    isTracking = false;
     disconnectListener();
     _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.BotFirstMessageLapTrackError,
@@ -107,7 +164,15 @@ const createTrackingForFirstMessage = () => {
   });
 
   // this is to ensure that we are not tracking messages that are not part of the current conversation
+  /**
+   * Disconnects all listeners and clears the tracking timeout.
+   * Used for cleanup when tracking is stopped or reset.
+   */
   const disconnectListener = () => {
+    if (trackingTimeoutId) {
+      clearTimeout(trackingTimeoutId);
+      trackingTimeoutId = undefined;
+    }
     historyListener.unsubscribe();
     rehydrateListener.unsubscribe();
     newMessageListener.unsubscribe();