@microsoft/omnichannel-chat-widget 1.8.1-main.6ec59e7 → 1.8.1-main.83a55ab

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -112,6 +112,8 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["DisconnectEndChatSDKCallFailed"] = "DisconnectEndChatSDKCallFailed";
   TelemetryEvent["GetChatReconnectContextSDKCallStarted"] = "GetChatReconnectContextSDKCallStarted";
   TelemetryEvent["GetChatReconnectContextSDKCallFailed"] = "GetChatReconnectContextSDKCallFailed";
+  TelemetryEvent["CheckContactIdError"] = "checkContactIdError";
+  TelemetryEvent["GetChatReconnectContextSDKCallSucceeded"] = "GetChatReconnectContextSDKCallSucceeded";
   TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";
   TelemetryEvent["ClientDataStoreProviderFailed"] = "ClientDataStoreProviderFailed";
   TelemetryEvent["InMemoryDataStoreFailed"] = "InMemoryDataStoreFailed";
@@ -179,6 +181,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["CustomerVoiceResponsePageLoaded"] = "CustomerVoiceResponsePageLoaded";
   TelemetryEvent["CustomerVoiceFormResponseSubmitted"] = "CustomerVoiceFormResponseSubmitted";
   TelemetryEvent["CustomerVoiceFormResponseError"] = "CustomerVoiceFormResponseError";
+  TelemetryEvent["CustomerVoiceFormsError"] = "CustomerVoiceFormsError";
   TelemetryEvent["BotAuthActivityEmptySasUrl"] = "BotAuthActivityEmptySasUrl";
   TelemetryEvent["SetBotAuthProviderFetchConfig"] = "SetBotAuthProviderFetchConfig";
   TelemetryEvent["SetBotAuthProviderHideCard"] = "SetBotAuthProviderHideCard";

package/lib/cjs/common/telemetry/TelemetryManager.js

@@ -6,11 +6,11 @@ Object.defineProperty(exports, "__esModule", {
 exports.disposeLoggers = exports.TelemetryTimers = exports.TelemetryManager = exports.RegisterLoggers = void 0;
 var _TelemetryConstants = require("./TelemetryConstants");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _TelemetryHelper = require("./TelemetryHelper");
+var _appInsightsLogger = require("./loggers/appInsightsLogger");
 var _ariaTelemetryLogger = require("./loggers/ariaTelemetryLogger");
 var _consoleLogger = require("./loggers/consoleLogger");
 var _defaultAriaConfig = require("./defaultConfigs/defaultAriaConfig");
-var _TelemetryHelper = require("./TelemetryHelper");
-var _appInsightsLogger = require("./loggers/appInsightsLogger");
 function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
 function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
 function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }

package/lib/cjs/common/utils.js

@@ -421,6 +421,9 @@ const getConversationDetailsCall = async function (facadeChatSDK) {
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 exports.getConversationDetailsCall = getConversationDetailsCall;
 const checkContactIdError = e => {
+  _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.ERROR, {
+    Event: _TelemetryConstants.TelemetryEvent.CheckContactIdError
+  });
   if ((e === null || e === void 0 ? void 0 : e.message) === _omnichannelChatSdk.ChatSDKErrorName.AuthContactIdNotFoundFailure) {
     const contactIdNotFoundErrorEvent = {
       eventName: _TelemetryConstants.BroadcastEvent.ContactIdNotFound,

package/lib/cjs/components/errorboundary/ErrorBoundary.js

@@ -0,0 +1,68 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _react = _interopRequireWildcard(require("react"));
+function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
+function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+function _inherits(subClass, superClass) { if (typeof superClass !== "function" && superClass !== null) { throw new TypeError("Super expression must either be null or a function"); } subClass.prototype = Object.create(superClass && superClass.prototype, { constructor: { value: subClass, writable: true, configurable: true } }); Object.defineProperty(subClass, "prototype", { writable: false }); if (superClass) _setPrototypeOf(subClass, superClass); }
+function _setPrototypeOf(o, p) { _setPrototypeOf = Object.setPrototypeOf ? Object.setPrototypeOf.bind() : function _setPrototypeOf(o, p) { o.__proto__ = p; return o; }; return _setPrototypeOf(o, p); }
+function _createSuper(Derived) { var hasNativeReflectConstruct = _isNativeReflectConstruct(); return function _createSuperInternal() { var Super = _getPrototypeOf(Derived), result; if (hasNativeReflectConstruct) { var NewTarget = _getPrototypeOf(this).constructor; result = Reflect.construct(Super, arguments, NewTarget); } else { result = Super.apply(this, arguments); } return _possibleConstructorReturn(this, result); }; }
+function _possibleConstructorReturn(self, call) { if (call && (typeof call === "object" || typeof call === "function")) { return call; } else if (call !== void 0) { throw new TypeError("Derived constructors may only return object or undefined"); } return _assertThisInitialized(self); }
+function _assertThisInitialized(self) { if (self === void 0) { throw new ReferenceError("this hasn't been initialised - super() hasn't been called"); } return self; }
+function _isNativeReflectConstruct() { if (typeof Reflect === "undefined" || !Reflect.construct) return false; if (Reflect.construct.sham) return false; if (typeof Proxy === "function") return true; try { Boolean.prototype.valueOf.call(Reflect.construct(Boolean, [], function () {})); return true; } catch (e) { return false; } }
+function _getPrototypeOf(o) { _getPrototypeOf = Object.setPrototypeOf ? Object.getPrototypeOf.bind() : function _getPrototypeOf(o) { return o.__proto__ || Object.getPrototypeOf(o); }; return _getPrototypeOf(o); }
+const RenderChildrenFunction = _ref => {
+  let {
+    children
+  } = _ref;
+  return typeof children === 'function' ? children() : children;
+};
+let ErrorBoundary = /*#__PURE__*/function (_Component) {
+  _inherits(ErrorBoundary, _Component);
+  var _super = _createSuper(ErrorBoundary);
+  function ErrorBoundary(props) {
+    var _this;
+    _classCallCheck(this, ErrorBoundary);
+    _this = _super.call(this, props);
+    _this.state = {
+      hasError: false
+    };
+    return _this;
+  }
+  _createClass(ErrorBoundary, [{
+    key: "componentDidCatch",
+    value: function componentDidCatch(error) {
+      const {
+        onError
+      } = this.props;
+      this.setState({
+        hasError: true
+      });
+      if (onError) {
+        onError(error);
+      }
+    }
+  }, {
+    key: "render",
+    value: function render() {
+      const {
+        children
+      } = this.props;
+      const {
+        hasError
+      } = this.state;
+      return !hasError && /*#__PURE__*/_react.default.createElement(RenderChildrenFunction, null, children);
+    }
+  }]);
+  return ErrorBoundary;
+}(_react.Component);
+var _default = ErrorBoundary;
+exports.default = _default;

package/lib/cjs/components/livechatwidget/LiveChatWidget.js

@@ -8,6 +8,7 @@ var _react = _interopRequireWildcard(require("react"));
 var _ChatAdapterStore = require("../../contexts/ChatAdapterStore");
 var _ChatContextStore = require("../../contexts/ChatContextStore");
 var _ChatSDKStore = require("../../contexts/ChatSDKStore");
+var _ErrorBoundary = _interopRequireDefault(require("../errorboundary/ErrorBoundary"));
 var _FacadeChatSDK = require("../../common/facades/FacadeChatSDK");
 var _FacadeChatSDKStore = require("../../contexts/FacadeChatSDKStore");
 var _LiveChatWidgetStateful = _interopRequireDefault(require("./livechatwidgetstateful/LiveChatWidgetStateful"));
@@ -16,6 +17,8 @@ var _LiveChatWidgetContextInitialState = require("../../contexts/common/LiveChat
 var _getMockChatSDKIfApplicable = require("./common/getMockChatSDKIfApplicable");
 var _utils = require("../../common/utils");
 var _overridePropsOnMockIfApplicable = _interopRequireDefault(require("./common/overridePropsOnMockIfApplicable"));
+var _registerTelemetryLoggers = require("./common/registerTelemetryLoggers");
+var _startChatErrorHandler = require("./common/startChatErrorHandler");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
@@ -46,7 +49,14 @@ const LiveChatWidget = props => {
       "isSDKMocked": !(0, _utils.isNullOrUndefined)(props === null || props === void 0 ? void 0 : (_props$mock2 = props.mock) === null || _props$mock2 === void 0 ? void 0 : _props$mock2.type)
     }, disableReauthentication));
   }
-  return /*#__PURE__*/_react.default.createElement(_FacadeChatSDKStore.FacadeChatSDKStore.Provider, {
+  (0, _react.useEffect)(() => {
+    (0, _registerTelemetryLoggers.registerTelemetryLoggers)(props, dispatch);
+  }, [dispatch]);
+  return /*#__PURE__*/_react.default.createElement(_ErrorBoundary.default, {
+    onError: error => {
+      (0, _startChatErrorHandler.logWidgetLoadWithUnexpectedError)(error);
+    }
+  }, /*#__PURE__*/_react.default.createElement(_FacadeChatSDKStore.FacadeChatSDKStore.Provider, {
     value: [facadeChatSDK, setFacadeChatSDK]
   }, /*#__PURE__*/_react.default.createElement(_ChatSDKStore.ChatSDKStore.Provider, {
     value: chatSDK
@@ -54,7 +64,7 @@ const LiveChatWidget = props => {
     value: [adapter, setAdapter]
   }, /*#__PURE__*/_react.default.createElement(_ChatContextStore.ChatContextStore.Provider, {
     value: [state, dispatch]
-  }, /*#__PURE__*/_react.default.createElement(_LiveChatWidgetStateful.default, props)))));
+  }, /*#__PURE__*/_react.default.createElement(_LiveChatWidgetStateful.default, props))))));
 };
 exports.LiveChatWidget = LiveChatWidget;
 var _default = LiveChatWidget;

package/lib/cjs/components/livechatwidget/common/reconnectChatHelper.js

@@ -73,6 +73,10 @@ const getChatReconnectContext = async (facadeChatSDK, chatConfig, props, isAuthe
       // AuthToken will be reset later at start chat
       (0, _authHelper.removeAuthTokenProvider)(facadeChatSDK.getChatSDK());
     }
+    _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.GetChatReconnectContextSDKCallSucceeded,
+      Description: "Reconnect context SDK call succeeded"
+    });
     return reconnectChatContext;
   }
   // eslint-disable-next-line @typescript-eslint/no-explicit-any

package/lib/cjs/components/livechatwidget/common/startChatErrorHandler.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.logWidgetLoadComplete = exports.handleStartChatError = void 0;
+exports.logWidgetLoadWithUnexpectedError = exports.logWidgetLoadComplete = exports.handleStartChatError = void 0;
 var _omnichannelChatSdk = require("@microsoft/omnichannel-chat-sdk");
 var _TelemetryConstants = require("../../../common/telemetry/TelemetryConstants");
 var _Constants = require("../../../common/Constants");
@@ -148,8 +148,37 @@ const logWidgetLoadCompleteWithError = ex => {
     ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg3 = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg3 === void 0 ? void 0 : _TelemetryTimers$Widg3.milliSecondsElapsed
   });
 };
+const logWidgetLoadWithUnexpectedError = ex => {
+  var _TelemetryTimers$Widg4;
+  // eslint-disable-line @typescript-eslint/no-explicit-any
+  const details = {
+    message: (ex === null || ex === void 0 ? void 0 : ex.message) || "An unexpected error occurred",
+    stack: (ex === null || ex === void 0 ? void 0 : ex.stack) || "No stack trace available"
+  };
+  let additionalDetails = "";
+  try {
+    additionalDetails = JSON.stringify(details);
+  } catch (error) {
+    additionalDetails = "Failed to stringify error details";
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const exDetails = {
+    Exception: `Widget load with unexpected error: ${additionalDetails}`
+  };
+  if (ex !== null && ex !== void 0 && ex.httpResponseStatusCode) {
+    exDetails.HttpResponseStatusCode = ex.httpResponseStatusCode;
+  }
+  _TelemetryHelper.TelemetryHelper.logLoadingEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+    Event: _TelemetryConstants.TelemetryEvent.WidgetLoadFailed,
+    Description: "Widget load with unexpected error",
+    ExceptionDetails: exDetails,
+    ElapsedTimeInMilliseconds: _TelemetryManager.TelemetryTimers === null || _TelemetryManager.TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg4 = _TelemetryManager.TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg4 === void 0 ? void 0 : _TelemetryTimers$Widg4.milliSecondsElapsed
+  });
+};
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
+exports.logWidgetLoadWithUnexpectedError = logWidgetLoadWithUnexpectedError;
 const forceEndChat = facadeChatSDK => {
   _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
     Event: _TelemetryConstants.TelemetryEvent.PrepareEndChat,

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -52,7 +52,6 @@ var _initCallingSdk = require("../common/initCallingSdk");
 var _initConfirmationPropsComposer = require("../common/initConfirmationPropsComposer");
 var _initWebChatComposer = require("../common/initWebChatComposer");
 var _defaultCacheManager = require("../../../common/storage/default/defaultCacheManager");
-var _registerTelemetryLoggers = require("../common/registerTelemetryLoggers");
 var _setPostChatContextAndLoadSurvey = require("../common/setPostChatContextAndLoadSurvey");
 var _startProactiveChat = require("../common/startProactiveChat");
 var _useChatAdapterStore = _interopRequireDefault(require("../../../hooks/useChatAdapterStore"));
@@ -83,6 +82,7 @@ const LiveChatWidgetStateful = props => {
   const [facadeChatSDK] = (0, _useFacadeChatSDKStore.default)();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [voiceVideoCallingSDK, setVoiceVideoCallingSDK] = (0, _react2.useState)(undefined);
+  const [conversationId, setConversationId] = (0, _react2.useState)("");
   const {
     Composer
   } = _botframeworkWebchat.Components;
@@ -228,7 +228,6 @@ const LiveChatWidgetStateful = props => {
     state.domainStates.confirmationPaneConfirmedOptionClicked = false;
     state.domainStates.confirmationState = _Constants.ConfirmationState.NotSet;
     setupClientDataStore();
-    (0, _registerTelemetryLoggers.registerTelemetryLoggers)(props, dispatch);
     (0, _createInternetConnectionChangeHandler.createInternetConnectionChangeHandler)(state);
     dispatch({
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_WIDGET_ELEMENT_ID,
@@ -578,6 +577,14 @@ const LiveChatWidgetStateful = props => {
       });
     });
 
+    // Retrieve convId
+    _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.UpdateConversationDataForTelemetry).subscribe(msg => {
+      var _msg$payload11, _msg$payload11$liveWo;
+      if ((_msg$payload11 = msg.payload) !== null && _msg$payload11 !== void 0 && (_msg$payload11$liveWo = _msg$payload11.liveWorkItem) !== null && _msg$payload11$liveWo !== void 0 && _msg$payload11$liveWo.conversationId) {
+        setConversationId(msg.payload.liveWorkItem.conversationId);
+      }
+    });
+
     // Check for TPC and log in telemetry if blocked
     (0, _defaultClientDataStoreProvider.isCookieAllowed)();
     return () => {
@@ -920,7 +927,9 @@ const LiveChatWidgetStateful = props => {
   }, livechatProps.callingContainerProps)), !((_livechatProps$contro11 = livechatProps.controlProps) !== null && _livechatProps$contro11 !== void 0 && _livechatProps$contro11.hideWebChatContainer) && (0, _componentController.shouldShowWebChatContainer)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_livechatProps$compon9 = livechatProps.componentOverrides) === null || _livechatProps$compon9 === void 0 ? void 0 : _livechatProps$compon9.webChatContainer) || /*#__PURE__*/_react2.default.createElement(_WebChatContainerStateful.default, livechatProps)), !((_livechatProps$contro12 = livechatProps.controlProps) !== null && _livechatProps$contro12 !== void 0 && _livechatProps$contro12.hideConfirmationPane) && (0, _componentController.shouldShowConfirmationPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_livechatProps$compon10 = livechatProps.componentOverrides) === null || _livechatProps$compon10 === void 0 ? void 0 : _livechatProps$compon10.confirmationPane) || /*#__PURE__*/_react2.default.createElement(_ConfirmationPaneStateful.default, _extends({}, confirmationPaneProps, {
     setPostChatContext: setPostChatContextRelay,
     prepareEndChat: prepareEndChatRelay
-  }))), !((_livechatProps$contro13 = livechatProps.controlProps) !== null && _livechatProps$contro13 !== void 0 && _livechatProps$contro13.hidePostChatLoadingPane) && (0, _componentController.shouldShowPostChatLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_livechatProps$compon11 = livechatProps.componentOverrides) === null || _livechatProps$compon11 === void 0 ? void 0 : _livechatProps$compon11.postChatLoadingPane) || /*#__PURE__*/_react2.default.createElement(_PostChatLoadingPaneStateful.default, livechatProps.postChatLoadingPaneProps)), (0, _componentController.shouldShowPostChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_livechatProps$compon12 = livechatProps.componentOverrides) === null || _livechatProps$compon12 === void 0 ? void 0 : _livechatProps$compon12.postChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PostChatSurveyPaneStateful.default, _extends({}, livechatProps.postChatSurveyPaneProps, livechatProps.chatSDK))), (0, _createFooter.createFooter)(livechatProps, state), (0, _componentController.shouldShowEmailTranscriptPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_livechatProps$compon13 = livechatProps.componentOverrides) === null || _livechatProps$compon13 === void 0 ? void 0 : _livechatProps$compon13.emailTranscriptPane) || /*#__PURE__*/_react2.default.createElement(_EmailTranscriptPaneStateful.default, livechatProps.emailTranscriptPane))))));
+  }))), !((_livechatProps$contro13 = livechatProps.controlProps) !== null && _livechatProps$contro13 !== void 0 && _livechatProps$contro13.hidePostChatLoadingPane) && (0, _componentController.shouldShowPostChatLoadingPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_livechatProps$compon11 = livechatProps.componentOverrides) === null || _livechatProps$compon11 === void 0 ? void 0 : _livechatProps$compon11.postChatLoadingPane) || /*#__PURE__*/_react2.default.createElement(_PostChatLoadingPaneStateful.default, livechatProps.postChatLoadingPaneProps)), (0, _componentController.shouldShowPostChatSurveyPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_livechatProps$compon12 = livechatProps.componentOverrides) === null || _livechatProps$compon12 === void 0 ? void 0 : _livechatProps$compon12.postChatSurveyPane) || /*#__PURE__*/_react2.default.createElement(_PostChatSurveyPaneStateful.default, _extends({}, livechatProps.postChatSurveyPaneProps, livechatProps.chatSDK, {
+    customerVoiceSurveyCorrelationId: conversationId
+  }))), (0, _createFooter.createFooter)(livechatProps, state), (0, _componentController.shouldShowEmailTranscriptPane)(state) && ((0, _omnichannelChatComponents.decodeComponentString)((_livechatProps$compon13 = livechatProps.componentOverrides) === null || _livechatProps$compon13 === void 0 ? void 0 : _livechatProps$compon13.emailTranscriptPane) || /*#__PURE__*/_react2.default.createElement(_EmailTranscriptPaneStateful.default, livechatProps.emailTranscriptPane))))));
 };
 exports.LiveChatWidgetStateful = LiveChatWidgetStateful;
 var _default = LiveChatWidgetStateful;

package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -18,13 +18,14 @@ var _isValidSurveyUrl = _interopRequireDefault(require("./common/isValidSurveyUr
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
-const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, compact) {
-  let showMultiLingual = arguments.length > 4 && arguments[4] !== undefined ? arguments[4] : false;
+const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, compact, customerVoiceSurveyCorrelationId) {
+  let showMultiLingual = arguments.length > 5 && arguments[5] !== undefined ? arguments[5] : false;
   const surveyLinkParams = new URLSearchParams({
     embed: isEmbed.toString(),
     compact: (compact ?? true).toString(),
     lang: locale ?? "en-us",
-    showmultilingual: (showMultiLingual ?? false).toString()
+    showmultilingual: (showMultiLingual ?? false).toString(),
+    cvResponsePageRequestId: customerVoiceSurveyCorrelationId
   });
   return `${surveyInviteLink}&${surveyLinkParams.toString()}`;
 };
@@ -40,9 +41,9 @@ const PostChatSurveyPaneStateful = props => {
   // Bot survey enabled
   state.appStates.postChatParticipantType === _Constants.ParticipantType.Bot) {
     // Only Bot has engaged
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true);
+    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   } else {
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true);
+    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   }
   if (props.copilotSurveyContext) {
     surveyInviteLink = `${surveyInviteLink}&mcs_additionalcontext=${JSON.stringify(props.copilotSurveyContext)}`;
@@ -105,6 +106,14 @@ const PostChatSurveyPaneStateful = props => {
             message: "Customer Voice form response error."
           }
         });
+      } else if (typeof data === "string" && data.startsWith(_CustomerVoiceEvents.CustomerVoiceEvents.FormsError)) {
+        _TelemetryHelper.TelemetryHelper.logActionEventToAllTelemetry(_TelemetryConstants.LogLevel.ERROR, {
+          Event: _TelemetryConstants.TelemetryEvent.CustomerVoiceFormsError,
+          Description: "Customer Voice failed to load with forms error.",
+          ExceptionDetails: {
+            message: `Customer Voice forms error details: ${data}`
+          }
+        });
       }
     });
   }, []);

package/lib/cjs/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js

@@ -10,4 +10,5 @@ exports.CustomerVoiceEvents = CustomerVoiceEvents;
   CustomerVoiceEvents["ResponsePageLoaded"] = "ResponsePageLoaded";
   CustomerVoiceEvents["FormResponseSubmitted"] = "FormResponseSubmitted";
   CustomerVoiceEvents["FormResponseError"] = "FormResponseError";
+  CustomerVoiceEvents["FormsError"] = "FormsError";
 })(CustomerVoiceEvents || (exports.CustomerVoiceEvents = CustomerVoiceEvents = {}));

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -106,6 +106,8 @@ export let TelemetryEvent;
   TelemetryEvent["DisconnectEndChatSDKCallFailed"] = "DisconnectEndChatSDKCallFailed";
   TelemetryEvent["GetChatReconnectContextSDKCallStarted"] = "GetChatReconnectContextSDKCallStarted";
   TelemetryEvent["GetChatReconnectContextSDKCallFailed"] = "GetChatReconnectContextSDKCallFailed";
+  TelemetryEvent["CheckContactIdError"] = "checkContactIdError";
+  TelemetryEvent["GetChatReconnectContextSDKCallSucceeded"] = "GetChatReconnectContextSDKCallSucceeded";
   TelemetryEvent["ParseAdaptiveCardFailed"] = "ParseAdaptiveCardFailed";
   TelemetryEvent["ClientDataStoreProviderFailed"] = "ClientDataStoreProviderFailed";
   TelemetryEvent["InMemoryDataStoreFailed"] = "InMemoryDataStoreFailed";
@@ -173,6 +175,7 @@ export let TelemetryEvent;
   TelemetryEvent["CustomerVoiceResponsePageLoaded"] = "CustomerVoiceResponsePageLoaded";
   TelemetryEvent["CustomerVoiceFormResponseSubmitted"] = "CustomerVoiceFormResponseSubmitted";
   TelemetryEvent["CustomerVoiceFormResponseError"] = "CustomerVoiceFormResponseError";
+  TelemetryEvent["CustomerVoiceFormsError"] = "CustomerVoiceFormsError";
   TelemetryEvent["BotAuthActivityEmptySasUrl"] = "BotAuthActivityEmptySasUrl";
   TelemetryEvent["SetBotAuthProviderFetchConfig"] = "SetBotAuthProviderFetchConfig";
   TelemetryEvent["SetBotAuthProviderHideCard"] = "SetBotAuthProviderHideCard";

package/lib/esm/common/telemetry/TelemetryManager.js

@@ -6,11 +6,11 @@ function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typ
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
 import { LogLevel, ScenarioType, TelemetryConstants, TelemetryEvent } from "./TelemetryConstants";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { TelemetryHelper } from "./TelemetryHelper";
+import { appInsightsLogger } from "./loggers/appInsightsLogger";
 import { ariaTelemetryLogger } from "./loggers/ariaTelemetryLogger";
 import { consoleLogger } from "./loggers/consoleLogger";
 import { defaultAriaConfig } from "./defaultConfigs/defaultAriaConfig";
-import { TelemetryHelper } from "./TelemetryHelper";
-import { appInsightsLogger } from "./loggers/appInsightsLogger";
 export let TelemetryTimers = /*#__PURE__*/_createClass(function TelemetryTimers() {
   _classCallCheck(this, TelemetryTimers);
 });

package/lib/esm/common/utils.js

@@ -385,6 +385,9 @@ export const getConversationDetailsCall = async function (facadeChatSDK) {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const checkContactIdError = e => {
+  TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+    Event: TelemetryEvent.CheckContactIdError
+  });
   if ((e === null || e === void 0 ? void 0 : e.message) === ChatSDKErrorName.AuthContactIdNotFoundFailure) {
     const contactIdNotFoundErrorEvent = {
       eventName: BroadcastEvent.ContactIdNotFound,

package/lib/esm/components/errorboundary/ErrorBoundary.js

@@ -0,0 +1,59 @@
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+function _inherits(subClass, superClass) { if (typeof superClass !== "function" && superClass !== null) { throw new TypeError("Super expression must either be null or a function"); } subClass.prototype = Object.create(superClass && superClass.prototype, { constructor: { value: subClass, writable: true, configurable: true } }); Object.defineProperty(subClass, "prototype", { writable: false }); if (superClass) _setPrototypeOf(subClass, superClass); }
+function _setPrototypeOf(o, p) { _setPrototypeOf = Object.setPrototypeOf ? Object.setPrototypeOf.bind() : function _setPrototypeOf(o, p) { o.__proto__ = p; return o; }; return _setPrototypeOf(o, p); }
+function _createSuper(Derived) { var hasNativeReflectConstruct = _isNativeReflectConstruct(); return function _createSuperInternal() { var Super = _getPrototypeOf(Derived), result; if (hasNativeReflectConstruct) { var NewTarget = _getPrototypeOf(this).constructor; result = Reflect.construct(Super, arguments, NewTarget); } else { result = Super.apply(this, arguments); } return _possibleConstructorReturn(this, result); }; }
+function _possibleConstructorReturn(self, call) { if (call && (typeof call === "object" || typeof call === "function")) { return call; } else if (call !== void 0) { throw new TypeError("Derived constructors may only return object or undefined"); } return _assertThisInitialized(self); }
+function _assertThisInitialized(self) { if (self === void 0) { throw new ReferenceError("this hasn't been initialised - super() hasn't been called"); } return self; }
+function _isNativeReflectConstruct() { if (typeof Reflect === "undefined" || !Reflect.construct) return false; if (Reflect.construct.sham) return false; if (typeof Proxy === "function") return true; try { Boolean.prototype.valueOf.call(Reflect.construct(Boolean, [], function () {})); return true; } catch (e) { return false; } }
+function _getPrototypeOf(o) { _getPrototypeOf = Object.setPrototypeOf ? Object.getPrototypeOf.bind() : function _getPrototypeOf(o) { return o.__proto__ || Object.getPrototypeOf(o); }; return _getPrototypeOf(o); }
+import React, { Component } from 'react';
+const RenderChildrenFunction = _ref => {
+  let {
+    children
+  } = _ref;
+  return typeof children === 'function' ? children() : children;
+};
+let ErrorBoundary = /*#__PURE__*/function (_Component) {
+  _inherits(ErrorBoundary, _Component);
+  var _super = _createSuper(ErrorBoundary);
+  function ErrorBoundary(props) {
+    var _this;
+    _classCallCheck(this, ErrorBoundary);
+    _this = _super.call(this, props);
+    _this.state = {
+      hasError: false
+    };
+    return _this;
+  }
+  _createClass(ErrorBoundary, [{
+    key: "componentDidCatch",
+    value: function componentDidCatch(error) {
+      const {
+        onError
+      } = this.props;
+      this.setState({
+        hasError: true
+      });
+      if (onError) {
+        onError(error);
+      }
+    }
+  }, {
+    key: "render",
+    value: function render() {
+      const {
+        children
+      } = this.props;
+      const {
+        hasError
+      } = this.state;
+      return !hasError && /*#__PURE__*/React.createElement(RenderChildrenFunction, null, children);
+    }
+  }]);
+  return ErrorBoundary;
+}(Component);
+export default ErrorBoundary;

package/lib/esm/components/livechatwidget/LiveChatWidget.js

@@ -1,7 +1,8 @@
-import React, { useReducer, useState } from "react";
+import React, { useEffect, useReducer, useState } from "react";
 import { ChatAdapterStore } from "../../contexts/ChatAdapterStore";
 import { ChatContextStore } from "../../contexts/ChatContextStore";
 import { ChatSDKStore } from "../../contexts/ChatSDKStore";
+import ErrorBoundary from "../errorboundary/ErrorBoundary";
 import { FacadeChatSDK } from "../../common/facades/FacadeChatSDK";
 import { FacadeChatSDKStore } from "../../contexts/FacadeChatSDKStore";
 import LiveChatWidgetStateful from "./livechatwidgetstateful/LiveChatWidgetStateful";
@@ -10,6 +11,8 @@ import { getLiveChatWidgetContextInitialState } from "../../contexts/common/Live
 import { getMockChatSDKIfApplicable } from "./common/getMockChatSDKIfApplicable";
 import { isNullOrUndefined } from "../../common/utils";
 import overridePropsOnMockIfApplicable from "./common/overridePropsOnMockIfApplicable";
+import { registerTelemetryLoggers } from "./common/registerTelemetryLoggers";
+import { logWidgetLoadWithUnexpectedError } from "./common/startChatErrorHandler";
 export const LiveChatWidget = props => {
   var _props$mock, _props$featureConfigP, _props$chatConfig, _props$chatConfig$Liv;
   const reducer = createReducer();
@@ -37,7 +40,14 @@ export const LiveChatWidget = props => {
       "isSDKMocked": !isNullOrUndefined(props === null || props === void 0 ? void 0 : (_props$mock2 = props.mock) === null || _props$mock2 === void 0 ? void 0 : _props$mock2.type)
     }, disableReauthentication));
   }
-  return /*#__PURE__*/React.createElement(FacadeChatSDKStore.Provider, {
+  useEffect(() => {
+    registerTelemetryLoggers(props, dispatch);
+  }, [dispatch]);
+  return /*#__PURE__*/React.createElement(ErrorBoundary, {
+    onError: error => {
+      logWidgetLoadWithUnexpectedError(error);
+    }
+  }, /*#__PURE__*/React.createElement(FacadeChatSDKStore.Provider, {
     value: [facadeChatSDK, setFacadeChatSDK]
   }, /*#__PURE__*/React.createElement(ChatSDKStore.Provider, {
     value: chatSDK
@@ -45,6 +55,6 @@ export const LiveChatWidget = props => {
     value: [adapter, setAdapter]
   }, /*#__PURE__*/React.createElement(ChatContextStore.Provider, {
     value: [state, dispatch]
-  }, /*#__PURE__*/React.createElement(LiveChatWidgetStateful, props)))));
+  }, /*#__PURE__*/React.createElement(LiveChatWidgetStateful, props))))));
 };
 export default LiveChatWidget;

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -67,6 +67,10 @@ const getChatReconnectContext = async (facadeChatSDK, chatConfig, props, isAuthe
       // AuthToken will be reset later at start chat
       removeAuthTokenProvider(facadeChatSDK.getChatSDK());
     }
+    TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.GetChatReconnectContextSDKCallSucceeded,
+      Description: "Reconnect context SDK call succeeded"
+    });
     return reconnectChatContext;
   }
   // eslint-disable-next-line @typescript-eslint/no-explicit-any

package/lib/esm/components/livechatwidget/common/startChatErrorHandler.js

@@ -141,6 +141,34 @@ const logWidgetLoadCompleteWithError = ex => {
     ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg3 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg3 === void 0 ? void 0 : _TelemetryTimers$Widg3.milliSecondsElapsed
   });
 };
+export const logWidgetLoadWithUnexpectedError = ex => {
+  var _TelemetryTimers$Widg4;
+  // eslint-disable-line @typescript-eslint/no-explicit-any
+  const details = {
+    message: (ex === null || ex === void 0 ? void 0 : ex.message) || "An unexpected error occurred",
+    stack: (ex === null || ex === void 0 ? void 0 : ex.stack) || "No stack trace available"
+  };
+  let additionalDetails = "";
+  try {
+    additionalDetails = JSON.stringify(details);
+  } catch (error) {
+    additionalDetails = "Failed to stringify error details";
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const exDetails = {
+    Exception: `Widget load with unexpected error: ${additionalDetails}`
+  };
+  if (ex !== null && ex !== void 0 && ex.httpResponseStatusCode) {
+    exDetails.HttpResponseStatusCode = ex.httpResponseStatusCode;
+  }
+  TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.ERROR, {
+    Event: TelemetryEvent.WidgetLoadFailed,
+    Description: "Widget load with unexpected error",
+    ExceptionDetails: exDetails,
+    ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg4 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg4 === void 0 ? void 0 : _TelemetryTimers$Widg4.milliSecondsElapsed
+  });
+};
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const forceEndChat = facadeChatSDK => {

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -48,7 +48,6 @@ import { initCallingSdk } from "../common/initCallingSdk";
 import { initConfirmationPropsComposer } from "../common/initConfirmationPropsComposer";
 import { initWebChatComposer } from "../common/initWebChatComposer";
 import { registerBroadcastServiceForStorage } from "../../../common/storage/default/defaultCacheManager";
-import { registerTelemetryLoggers } from "../common/registerTelemetryLoggers";
 import { setPostChatContextAndLoadSurvey } from "../common/setPostChatContextAndLoadSurvey";
 import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
@@ -75,6 +74,7 @@ export const LiveChatWidgetStateful = props => {
   const [facadeChatSDK] = useFacadeSDKStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [voiceVideoCallingSDK, setVoiceVideoCallingSDK] = useState(undefined);
+  const [conversationId, setConversationId] = useState("");
   const {
     Composer
   } = Components;
@@ -220,7 +220,6 @@ export const LiveChatWidgetStateful = props => {
     state.domainStates.confirmationPaneConfirmedOptionClicked = false;
     state.domainStates.confirmationState = ConfirmationState.NotSet;
     setupClientDataStore();
-    registerTelemetryLoggers(props, dispatch);
     createInternetConnectionChangeHandler(state);
     dispatch({
       type: LiveChatWidgetActionType.SET_WIDGET_ELEMENT_ID,
@@ -570,6 +569,14 @@ export const LiveChatWidgetStateful = props => {
       });
     });
 
+    // Retrieve convId
+    BroadcastService.getMessageByEventName(BroadcastEvent.UpdateConversationDataForTelemetry).subscribe(msg => {
+      var _msg$payload11, _msg$payload11$liveWo;
+      if ((_msg$payload11 = msg.payload) !== null && _msg$payload11 !== void 0 && (_msg$payload11$liveWo = _msg$payload11.liveWorkItem) !== null && _msg$payload11$liveWo !== void 0 && _msg$payload11$liveWo.conversationId) {
+        setConversationId(msg.payload.liveWorkItem.conversationId);
+      }
+    });
+
     // Check for TPC and log in telemetry if blocked
     isCookieAllowed();
     return () => {
@@ -912,6 +919,8 @@ export const LiveChatWidgetStateful = props => {
   }, livechatProps.callingContainerProps)), !((_livechatProps$contro11 = livechatProps.controlProps) !== null && _livechatProps$contro11 !== void 0 && _livechatProps$contro11.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_livechatProps$compon9 = livechatProps.componentOverrides) === null || _livechatProps$compon9 === void 0 ? void 0 : _livechatProps$compon9.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, livechatProps)), !((_livechatProps$contro12 = livechatProps.controlProps) !== null && _livechatProps$contro12 !== void 0 && _livechatProps$contro12.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_livechatProps$compon10 = livechatProps.componentOverrides) === null || _livechatProps$compon10 === void 0 ? void 0 : _livechatProps$compon10.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
     setPostChatContext: setPostChatContextRelay,
     prepareEndChat: prepareEndChatRelay
-  }))), !((_livechatProps$contro13 = livechatProps.controlProps) !== null && _livechatProps$contro13 !== void 0 && _livechatProps$contro13.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_livechatProps$compon11 = livechatProps.componentOverrides) === null || _livechatProps$compon11 === void 0 ? void 0 : _livechatProps$compon11.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, livechatProps.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_livechatProps$compon12 = livechatProps.componentOverrides) === null || _livechatProps$compon12 === void 0 ? void 0 : _livechatProps$compon12.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, livechatProps.postChatSurveyPaneProps, livechatProps.chatSDK))), createFooter(livechatProps, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_livechatProps$compon13 = livechatProps.componentOverrides) === null || _livechatProps$compon13 === void 0 ? void 0 : _livechatProps$compon13.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, livechatProps.emailTranscriptPane))))));
+  }))), !((_livechatProps$contro13 = livechatProps.controlProps) !== null && _livechatProps$contro13 !== void 0 && _livechatProps$contro13.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_livechatProps$compon11 = livechatProps.componentOverrides) === null || _livechatProps$compon11 === void 0 ? void 0 : _livechatProps$compon11.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, livechatProps.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_livechatProps$compon12 = livechatProps.componentOverrides) === null || _livechatProps$compon12 === void 0 ? void 0 : _livechatProps$compon12.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, livechatProps.postChatSurveyPaneProps, livechatProps.chatSDK, {
+    customerVoiceSurveyCorrelationId: conversationId
+  }))), createFooter(livechatProps, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_livechatProps$compon13 = livechatProps.componentOverrides) === null || _livechatProps$compon13 === void 0 ? void 0 : _livechatProps$compon13.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, livechatProps.emailTranscriptPane))))));
 };
 export default LiveChatWidgetStateful;

package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -9,13 +9,14 @@ import { defaultGeneralPostChatSurveyPaneStyleProps } from "./common/defaultStyl
 import { findAllFocusableElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
 import isValidSurveyUrl from "./common/isValidSurveyUrl";
-const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, compact) {
-  let showMultiLingual = arguments.length > 4 && arguments[4] !== undefined ? arguments[4] : false;
+const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, compact, customerVoiceSurveyCorrelationId) {
+  let showMultiLingual = arguments.length > 5 && arguments[5] !== undefined ? arguments[5] : false;
   const surveyLinkParams = new URLSearchParams({
     embed: isEmbed.toString(),
     compact: (compact ?? true).toString(),
     lang: locale ?? "en-us",
-    showmultilingual: (showMultiLingual ?? false).toString()
+    showmultilingual: (showMultiLingual ?? false).toString(),
+    cvResponsePageRequestId: customerVoiceSurveyCorrelationId
   });
   return `${surveyInviteLink}&${surveyLinkParams.toString()}`;
 };
@@ -31,9 +32,9 @@ export const PostChatSurveyPaneStateful = props => {
   // Bot survey enabled
   state.appStates.postChatParticipantType === ParticipantType.Bot) {
     // Only Bot has engaged
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true);
+    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   } else {
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true);
+    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   }
   if (props.copilotSurveyContext) {
     surveyInviteLink = `${surveyInviteLink}&mcs_additionalcontext=${JSON.stringify(props.copilotSurveyContext)}`;
@@ -96,6 +97,14 @@ export const PostChatSurveyPaneStateful = props => {
             message: "Customer Voice form response error."
           }
         });
+      } else if (typeof data === "string" && data.startsWith(CustomerVoiceEvents.FormsError)) {
+        TelemetryHelper.logActionEventToAllTelemetry(LogLevel.ERROR, {
+          Event: TelemetryEvent.CustomerVoiceFormsError,
+          Description: "Customer Voice failed to load with forms error.",
+          ExceptionDetails: {
+            message: `Customer Voice forms error details: ${data}`
+          }
+        });
       }
     });
   }, []);

package/lib/esm/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js

@@ -3,4 +3,5 @@ export let CustomerVoiceEvents;
   CustomerVoiceEvents["ResponsePageLoaded"] = "ResponsePageLoaded";
   CustomerVoiceEvents["FormResponseSubmitted"] = "FormResponseSubmitted";
   CustomerVoiceEvents["FormResponseError"] = "FormResponseError";
+  CustomerVoiceEvents["FormsError"] = "FormsError";
 })(CustomerVoiceEvents || (CustomerVoiceEvents = {}));

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -94,6 +94,8 @@ export declare enum TelemetryEvent {
     DisconnectEndChatSDKCallFailed = "DisconnectEndChatSDKCallFailed",
     GetChatReconnectContextSDKCallStarted = "GetChatReconnectContextSDKCallStarted",
     GetChatReconnectContextSDKCallFailed = "GetChatReconnectContextSDKCallFailed",
+    CheckContactIdError = "checkContactIdError",
+    GetChatReconnectContextSDKCallSucceeded = "GetChatReconnectContextSDKCallSucceeded",
     ParseAdaptiveCardFailed = "ParseAdaptiveCardFailed",
     ClientDataStoreProviderFailed = "ClientDataStoreProviderFailed",
     InMemoryDataStoreFailed = "InMemoryDataStoreFailed",
@@ -161,6 +163,7 @@ export declare enum TelemetryEvent {
     CustomerVoiceResponsePageLoaded = "CustomerVoiceResponsePageLoaded",
     CustomerVoiceFormResponseSubmitted = "CustomerVoiceFormResponseSubmitted",
     CustomerVoiceFormResponseError = "CustomerVoiceFormResponseError",
+    CustomerVoiceFormsError = "CustomerVoiceFormsError",
     BotAuthActivityEmptySasUrl = "BotAuthActivityEmptySasUrl",
     SetBotAuthProviderFetchConfig = "SetBotAuthProviderFetchConfig",
     SetBotAuthProviderHideCard = "SetBotAuthProviderHideCard",

package/lib/types/components/errorboundary/ErrorBoundary.d.ts

@@ -0,0 +1,14 @@
+import React, { Component } from 'react';
+interface ErrorBoundaryProps {
+    children: React.ReactNode | (() => React.ReactNode);
+    onError?: (error: Error) => void;
+}
+interface ErrorBoundaryState {
+    hasError: boolean;
+}
+declare class ErrorBoundary extends Component<ErrorBoundaryProps, ErrorBoundaryState> {
+    constructor(props: ErrorBoundaryProps);
+    componentDidCatch(error: Error): void;
+    render(): false | React.JSX.Element;
+}
+export default ErrorBoundary;

package/lib/types/components/livechatwidget/common/startChatErrorHandler.d.ts

@@ -4,3 +4,4 @@ import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetA
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
 export declare const handleStartChatError: (dispatch: Dispatch<ILiveChatWidgetAction>, facadeChatSDK: FacadeChatSDK, props: ILiveChatWidgetProps | undefined, ex: any, isStartChatSuccessful: boolean) => void;
 export declare const logWidgetLoadComplete: (additionalMessage?: string) => void;
+export declare const logWidgetLoadWithUnexpectedError: (ex: any) => void;

package/lib/types/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.d.ts

@@ -1,5 +1,6 @@
 export declare enum CustomerVoiceEvents {
     ResponsePageLoaded = "ResponsePageLoaded",
     FormResponseSubmitted = "FormResponseSubmitted",
-    FormResponseError = "FormResponseError"
+    FormResponseError = "FormResponseError",
+    FormsError = "FormsError"
 }

package/lib/types/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.d.ts

@@ -2,4 +2,5 @@ import { IPostChatSurveyPaneProps } from "@microsoft/omnichannel-chat-components
 export interface IPostChatSurveyPaneStatefulProps extends IPostChatSurveyPaneProps {
     isCustomerVoiceSurveyCompact?: boolean;
     copilotSurveyContext?: Record<string, string>;
+    customerVoiceSurveyCorrelationId?: string;
 }

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@microsoft/omnichannel-chat-widget",
-  "version": "1.8.1-main.6ec59e7",
+  "version": "1.8.1-main.83a55ab",
   "description": "Microsoft Omnichannel Chat Widget",
   "main": "lib/cjs/index.js",
   "types": "lib/types/index.d.ts",
@@ -87,7 +87,7 @@
     "@azure/core-tracing": "^1.2.0",
     "@microsoft/applicationinsights-web": "^3.3.6",
     "@microsoft/omnichannel-chat-components": "1.1.12",
-    "@microsoft/omnichannel-chat-sdk": "^1.11.1",
+    "@microsoft/omnichannel-chat-sdk": "^1.11.2",
     "@opentelemetry/api": "^1.9.0",
     "abort-controller": "^3",
     "abort-controller-es5": "^2.0.1",