@microsoft/omnichannel-chat-widget 1.8.1-main.565f247 → 1.8.1-main.5ac9acf

package/lib/esm/components/livechatwidget/common/liveChatConfigUtils.js

@@ -6,7 +6,7 @@ export const isPostChatSurveyEnabled = async facadeChatSDK => {
   const postChatEnabled = (_chatConfig$LiveWSAnd = chatConfig.LiveWSAndLiveChatEngJoin) === null || _chatConfig$LiveWSAnd === void 0 ? void 0 : _chatConfig$LiveWSAnd.msdyn_postconversationsurveyenable.toString().toLowerCase();
   return postChatEnabled === "true";
 };
-export const isPersistentChatEnabled = async conversationMode => {
+export const isPersistentChatEnabled = conversationMode => {
   if (isNullOrUndefined(conversationMode)) {
     return false;
   }

package/lib/esm/components/livechatwidget/common/persistentChatHelper.js

@@ -1,16 +1,23 @@
 import { isPersistentChatEnabled } from "./liveChatConfigUtils";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const shouldSetPreChatIfPersistentChat = async (chatSDK, conversationMode, showPreChat) => {
-  const persistentEnabled = await isPersistentChatEnabled(conversationMode);
+export const shouldSetPreChatIfPersistentChat = async (facadeChatSDK, conversationMode, showPreChat) => {
+  const persistentEnabled = isPersistentChatEnabled(conversationMode);
   let skipPreChat = false;
   if (persistentEnabled) {
+    // Access private properties using type assertions
+    const chatSDK = facadeChatSDK.getChatSDK();
+
+    // Use type assertion to bypass private access restriction
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const sdkAsAny = chatSDK;
+    // most likely this is not set , the facade will take care of it
     const reconnectableChatsParams = {
-      authenticatedUserToken: chatSDK.authenticatedUserToken,
-      requestId: chatSDK.requestId
+      authenticatedUserToken: sdkAsAny.authenticatedUserToken,
+      requestId: sdkAsAny.requestId
     };
     try {
-      const reconnectableChatsResponse = await chatSDK.OCClient.getReconnectableChats(reconnectableChatsParams);
+      const reconnectableChatsResponse = await facadeChatSDK.getReconnectableChats(reconnectableChatsParams);
       if (reconnectableChatsResponse && reconnectableChatsResponse.reconnectid) {
         // Skip rendering prechat on existing persistent chat session
         skipPreChat = true;

package/lib/esm/components/livechatwidget/common/reconnectChatHelper.js

@@ -67,6 +67,10 @@ const getChatReconnectContext = async (facadeChatSDK, chatConfig, props, isAuthe
       // AuthToken will be reset later at start chat
       removeAuthTokenProvider(facadeChatSDK.getChatSDK());
     }
+    TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.GetChatReconnectContextSDKCallSucceeded,
+      Description: "Reconnect context SDK call succeeded"
+    });
     return reconnectChatContext;
   }
   // eslint-disable-next-line @typescript-eslint/no-explicit-any

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -69,7 +69,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
   const parseToJson = false;
   const preChatSurveyResponse = (props === null || props === void 0 ? void 0 : (_props$preChatSurveyP = props.preChatSurveyPaneProps) === null || _props$preChatSurveyP === void 0 ? void 0 : (_props$preChatSurveyP2 = _props$preChatSurveyP.controlProps) === null || _props$preChatSurveyP2 === void 0 ? void 0 : _props$preChatSurveyP2.payload) ?? (await facadeChatSDK.getPreChatSurvey(parseToJson));
   let showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse && !(props !== null && props !== void 0 && (_props$controlProps = props.controlProps) !== null && _props$controlProps !== void 0 && _props$controlProps.hidePreChatSurveyPane);
-  showPrechat = await shouldSetPreChatIfPersistentChat(facadeChatSDK.getChatSDK(), state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$l = _state$domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_conversationmode, showPrechat);
+  showPrechat = await shouldSetPreChatIfPersistentChat(facadeChatSDK, state === null || state === void 0 ? void 0 : (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$l = _state$domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_conversationmode, showPrechat);
   if (showPrechat) {
     var _state$domainStates2, _state$domainStates2$, _state$domainStates2$2, _state$domainStates2$3;
     const isOutOfOperatingHours = (state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : (_state$domainStates2$ = _state$domainStates2.liveChatConfig) === null || _state$domainStates2$ === void 0 ? void 0 : (_state$domainStates2$2 = _state$domainStates2$.LiveWSAndLiveChatEngJoin) === null || _state$domainStates2$2 === void 0 ? void 0 : (_state$domainStates2$3 = _state$domainStates2$2.OutOfOperatingHours) === null || _state$domainStates2$3 === void 0 ? void 0 : _state$domainStates2$3.toString().toLowerCase()) === "true";
@@ -156,7 +156,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
 const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props, params, persistedState) => {
   var _state$domainStates7, _state$domainStates7$, _state$domainStates7$2;
   let isStartChatSuccessful = false;
-  const persistentChatEnabled = await isPersistentChatEnabled(state === null || state === void 0 ? void 0 : (_state$domainStates7 = state.domainStates) === null || _state$domainStates7 === void 0 ? void 0 : (_state$domainStates7$ = _state$domainStates7.liveChatConfig) === null || _state$domainStates7$ === void 0 ? void 0 : (_state$domainStates7$2 = _state$domainStates7$.LiveWSAndLiveChatEngJoin) === null || _state$domainStates7$2 === void 0 ? void 0 : _state$domainStates7$2.msdyn_conversationmode);
+  const persistentChatEnabled = isPersistentChatEnabled(state === null || state === void 0 ? void 0 : (_state$domainStates7 = state.domainStates) === null || _state$domainStates7 === void 0 ? void 0 : (_state$domainStates7$ = _state$domainStates7.liveChatConfig) === null || _state$domainStates7$ === void 0 ? void 0 : (_state$domainStates7$2 = _state$domainStates7$.LiveWSAndLiveChatEngJoin) === null || _state$domainStates7$2 === void 0 ? void 0 : _state$domainStates7$2.msdyn_conversationmode);
   if ((state === null || state === void 0 ? void 0 : state.appStates.conversationState) === ConversationState.Closed) {
     // Preventive reset to avoid starting chat with previous requestId which could potentially cause problems
     chatSDKStateCleanUp(facadeChatSDK.getChatSDK());

package/lib/esm/components/livechatwidget/common/startChatErrorHandler.js

@@ -10,6 +10,11 @@ import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
 import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { getWidgetCacheIdfromProps } from "../../../common/utils";
 
+// Helper function to check if error is authentication-related
+const isAuthenticationError = errorMessage => {
+  return errorMessage === WidgetLoadCustomErrorString.AuthenticationFailedErrorString || errorMessage.startsWith("Authentication Setup Error:") || errorMessage.includes("Token validation failed") || errorMessage.includes("Authentication token");
+};
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const handleStartChatError = (dispatch, facadeChatSDK, props, ex, isStartChatSuccessful) => {
   var _props$controlProps;
@@ -18,19 +23,16 @@ export const handleStartChatError = (dispatch, facadeChatSDK, props, ex, isStart
     return;
   }
 
-  // Handle internal or misc errors
-  if (ex.message === WidgetLoadCustomErrorString.AuthenticationFailedErrorString) {
+  // Handle authentication-related errors
+  if (isAuthenticationError(ex.message)) {
     dispatch({
       type: LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE,
       payload: StartChatFailureType.AuthSetupError
     });
-    // set conversation to error to enforce error UI pane
-    dispatch({
-      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-      payload: ConversationState.Error
-    });
     logWidgetLoadCompleteWithError(ex);
+    // Don't return early - let the generic error handling logic handle hideErrorUIPane and telemetry
   }
+
   if (ex.message === WidgetLoadCustomErrorString.NetworkErrorString) {
     logWidgetLoadCompleteWithError(ex);
   }
@@ -53,8 +55,11 @@ export const handleStartChatError = (dispatch, facadeChatSDK, props, ex, isStart
       case ChatSDKErrorName.UninitializedChatSDK:
         handleUninitializedChatSDK(ex);
         break;
-      // Handle the case indicating failure to retrieve an authenticated chat conversation 
       case ChatSDKErrorName.AuthenticatedChatConversationRetrievalFailure:
+        dispatch({
+          type: LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE,
+          payload: StartChatFailureType.Unauthorized
+        });
         logWidgetLoadCompleteWithError(ex);
         break;
       case ChatSDKErrorName.InvalidConversation:
@@ -106,6 +111,9 @@ const logWidgetLoadFailed = ex => {
   if (ex !== null && ex !== void 0 && ex.httpResponseStatusCode) {
     exDetails.HttpResponseStatusCode = ex.httpResponseStatusCode;
   }
+  if (ex !== null && ex !== void 0 && ex.exceptionDetails) {
+    exDetails.ChatSDKExceptionDetails = ex.exceptionDetails;
+  }
   TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.ERROR, {
     Event: TelemetryEvent.WidgetLoadFailed,
     Description: "Widget load complete with error",
@@ -134,6 +142,9 @@ const logWidgetLoadCompleteWithError = ex => {
   if (ex !== null && ex !== void 0 && ex.httpResponseStatusCode) {
     exDetails.HttpResponseStatusCode = ex.httpResponseStatusCode;
   }
+  if (ex !== null && ex !== void 0 && ex.exceptionDetails) {
+    exDetails.ChatSDKExceptionDetails = ex.exceptionDetails;
+  }
   TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.ERROR, {
     Event: TelemetryEvent.WidgetLoadFailed,
     Description: "Widget load complete with error",
@@ -141,6 +152,34 @@ const logWidgetLoadCompleteWithError = ex => {
     ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg3 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg3 === void 0 ? void 0 : _TelemetryTimers$Widg3.milliSecondsElapsed
   });
 };
+export const logWidgetLoadWithUnexpectedError = ex => {
+  var _TelemetryTimers$Widg4;
+  // eslint-disable-line @typescript-eslint/no-explicit-any
+  const details = {
+    message: (ex === null || ex === void 0 ? void 0 : ex.message) || "An unexpected error occurred",
+    stack: (ex === null || ex === void 0 ? void 0 : ex.stack) || "No stack trace available"
+  };
+  let additionalDetails = "";
+  try {
+    additionalDetails = JSON.stringify(details);
+  } catch (error) {
+    additionalDetails = "Failed to stringify error details";
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const exDetails = {
+    Exception: `Widget load with unexpected error: ${additionalDetails}`
+  };
+  if (ex !== null && ex !== void 0 && ex.httpResponseStatusCode) {
+    exDetails.HttpResponseStatusCode = ex.httpResponseStatusCode;
+  }
+  TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.ERROR, {
+    Event: TelemetryEvent.WidgetLoadFailed,
+    Description: "Widget load with unexpected error",
+    ExceptionDetails: exDetails,
+    ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg4 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg4 === void 0 ? void 0 : _TelemetryTimers$Widg4.milliSecondsElapsed
+  });
+};
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const forceEndChat = facadeChatSDK => {
@@ -193,6 +232,12 @@ const handleChatTokenRetrievalFailure = (dispatch, ex) => {
         type: LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE,
         payload: StartChatFailureType.Unauthorized
       });
+    } else {
+      // For other authentication-related token retrieval failures, set as AuthSetupError
+      dispatch({
+        type: LiveChatWidgetActionType.SET_START_CHAT_FAILURE_TYPE,
+        payload: StartChatFailureType.AuthSetupError
+      });
     }
     logWidgetLoadCompleteWithError(ex);
   }

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -48,7 +48,6 @@ import { initCallingSdk } from "../common/initCallingSdk";
 import { initConfirmationPropsComposer } from "../common/initConfirmationPropsComposer";
 import { initWebChatComposer } from "../common/initWebChatComposer";
 import { registerBroadcastServiceForStorage } from "../../../common/storage/default/defaultCacheManager";
-import { registerTelemetryLoggers } from "../common/registerTelemetryLoggers";
 import { setPostChatContextAndLoadSurvey } from "../common/setPostChatContextAndLoadSurvey";
 import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
@@ -56,7 +55,7 @@ import useChatContextStore from "../../../hooks/useChatContextStore";
 import useFacadeSDKStore from "../../../hooks/useFacadeChatSDKStore";
 let uiTimer;
 export const LiveChatWidgetStateful = props => {
-  var _props$webChatContain, _props$styleProps, _props$webChatContain2, _props$webChatContain3, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain7, _state$appStates14, _props$webChatContain9, _props$webChatContain10, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _props$webChatContain11, _props$webChatContain12, _props$webChatContain13, _props$webChatContain14, _props$webChatContain15, _props$webChatContain16, _props$webChatContain17, _props$webChatContain18, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
+  var _props$webChatContain, _props$webChatContain2, _props$webChatContain3, _props$webChatContain4, _props$webChatContain5, _props$webChatContain6, _props$webChatContain7, _props$webChatContain8, _props$webChatContain9, _props$styleProps, _props$webChatContain10, _props$webChatContain11, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain15, _state$appStates14, _props$webChatContain17, _props$webChatContain18, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
   useEffect(() => {
     uiTimer = createTimer();
     TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.INFO, {
@@ -75,10 +74,13 @@ export const LiveChatWidgetStateful = props => {
   const [facadeChatSDK] = useFacadeSDKStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [voiceVideoCallingSDK, setVoiceVideoCallingSDK] = useState(undefined);
+  const [conversationId, setConversationId] = useState("");
   const {
     Composer
   } = Components;
   const canStartProactiveChat = useRef(true);
+  const bubbleBackground = ((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : (_props$webChatContain3 = _props$webChatContain2.webChatStyles) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.bubbleBackground) ?? ((_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : (_props$webChatContain5 = _props$webChatContain4.adaptiveCardStyles) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.background) ?? defaultAdaptiveCardStyles.background;
+  const bubbleTextColor = ((_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : (_props$webChatContain7 = _props$webChatContain6.webChatStyles) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.bubbleTextColor) ?? ((_props$webChatContain8 = props.webChatContainerProps) === null || _props$webChatContain8 === void 0 ? void 0 : (_props$webChatContain9 = _props$webChatContain8.adaptiveCardStyles) === null || _props$webChatContain9 === void 0 ? void 0 : _props$webChatContain9.color) ?? defaultAdaptiveCardStyles.color;
 
   // Process general styles
   const generalStyles = {
@@ -87,7 +89,7 @@ export const LiveChatWidgetStateful = props => {
 
   //Scrollbar styles
   const scrollbarProps = Object.assign({}, defaultScrollBarProps, props === null || props === void 0 ? void 0 : props.scrollBarProps);
-  const sendBoxTextArea = props === null || props === void 0 ? void 0 : (_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : (_props$webChatContain3 = _props$webChatContain2.sendBoxTextBox) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.textarea;
+  const sendBoxTextArea = props === null || props === void 0 ? void 0 : (_props$webChatContain10 = props.webChatContainerProps) === null || _props$webChatContain10 === void 0 ? void 0 : (_props$webChatContain11 = _props$webChatContain10.sendBoxTextBox) === null || _props$webChatContain11 === void 0 ? void 0 : _props$webChatContain11.textarea;
 
   // In case the broadcast channel is already initialized elsewhere; One tab can only hold 1 instance
   if ((props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.skipBroadcastChannelInit) !== true) {
@@ -220,7 +222,6 @@ export const LiveChatWidgetStateful = props => {
     state.domainStates.confirmationPaneConfirmedOptionClicked = false;
     state.domainStates.confirmationState = ConfirmationState.NotSet;
     setupClientDataStore();
-    registerTelemetryLoggers(props, dispatch);
     createInternetConnectionChangeHandler(state);
     dispatch({
       type: LiveChatWidgetActionType.SET_WIDGET_ELEMENT_ID,
@@ -570,6 +571,14 @@ export const LiveChatWidgetStateful = props => {
       });
     });
 
+    // Retrieve convId
+    BroadcastService.getMessageByEventName(BroadcastEvent.UpdateConversationDataForTelemetry).subscribe(msg => {
+      var _msg$payload11, _msg$payload11$liveWo;
+      if ((_msg$payload11 = msg.payload) !== null && _msg$payload11 !== void 0 && (_msg$payload11$liveWo = _msg$payload11.liveWorkItem) !== null && _msg$payload11$liveWo !== void 0 && _msg$payload11$liveWo.conversationId) {
+        setConversationId(msg.payload.liveWorkItem.conversationId);
+      }
+    });
+
     // Check for TPC and log in telemetry if blocked
     isCookieAllowed();
     return () => {
@@ -616,8 +625,8 @@ export const LiveChatWidgetStateful = props => {
       });
     }
     if (state.appStates.conversationState === ConversationState.InActive) {
-      var _props$webChatContain4, _props$webChatContain5;
-      if ((props === null || props === void 0 ? void 0 : (_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : (_props$webChatContain5 = _props$webChatContain4.renderingMiddlewareProps) === null || _props$webChatContain5 === void 0 ? void 0 : _props$webChatContain5.hideSendboxOnConversationEnd) !== false) {
+      var _props$webChatContain12, _props$webChatContain13;
+      if ((props === null || props === void 0 ? void 0 : (_props$webChatContain12 = props.webChatContainerProps) === null || _props$webChatContain12 === void 0 ? void 0 : (_props$webChatContain13 = _props$webChatContain12.renderingMiddlewareProps) === null || _props$webChatContain13 === void 0 ? void 0 : _props$webChatContain13.hideSendboxOnConversationEnd) !== false) {
         setWebChatStyles(styles => {
           return {
             ...styles,
@@ -661,12 +670,12 @@ export const LiveChatWidgetStateful = props => {
     }
   }, [state.appStates.unreadMessageCount]);
   useEffect(() => {
-    var _props$webChatContain6;
+    var _props$webChatContain14;
     setWebChatStyles({
       ...webChatStyles,
-      ...((_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.webChatStyles)
+      ...((_props$webChatContain14 = props.webChatContainerProps) === null || _props$webChatContain14 === void 0 ? void 0 : _props$webChatContain14.webChatStyles)
     });
-  }, [(_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.webChatStyles]);
+  }, [(_props$webChatContain15 = props.webChatContainerProps) === null || _props$webChatContain15 === void 0 ? void 0 : _props$webChatContain15.webChatStyles]);
   useEffect(() => {
     //Confirmation pane dismissing through OK option, so proceed with end chat
     if (state.domainStates.confirmationState === ConfirmationState.Ok) {
@@ -765,12 +774,12 @@ export const LiveChatWidgetStateful = props => {
 
   // if props state gets updates we need to update the renderingMiddlewareProps in the state
   useEffect(() => {
-    var _props$webChatContain8;
+    var _props$webChatContain16;
     dispatch({
       type: LiveChatWidgetActionType.SET_RENDERING_MIDDLEWARE_PROPS,
-      payload: (_props$webChatContain8 = props.webChatContainerProps) === null || _props$webChatContain8 === void 0 ? void 0 : _props$webChatContain8.renderingMiddlewareProps
+      payload: (_props$webChatContain16 = props.webChatContainerProps) === null || _props$webChatContain16 === void 0 ? void 0 : _props$webChatContain16.renderingMiddlewareProps
     });
-  }, [(_props$webChatContain9 = props.webChatContainerProps) === null || _props$webChatContain9 === void 0 ? void 0 : _props$webChatContain9.renderingMiddlewareProps]);
+  }, [(_props$webChatContain17 = props.webChatContainerProps) === null || _props$webChatContain17 === void 0 ? void 0 : _props$webChatContain17.renderingMiddlewareProps]);
   useEffect(() => {
     TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.INFO, {
       Event: TelemetryEvent.UXLiveChatWidgetCompleted,
@@ -813,7 +822,7 @@ export const LiveChatWidgetStateful = props => {
   const webChatProps = initWebChatComposer(props, state, dispatch, facadeChatSDK, endChatRelay);
   const downloadTranscriptProps = createDownloadTranscriptProps(props.downloadTranscriptProps, {
     ...(defaultWebChatContainerStatefulProps === null || defaultWebChatContainerStatefulProps === void 0 ? void 0 : defaultWebChatContainerStatefulProps.webChatStyles),
-    ...((_props$webChatContain10 = props.webChatContainerProps) === null || _props$webChatContain10 === void 0 ? void 0 : _props$webChatContain10.webChatStyles)
+    ...((_props$webChatContain18 = props.webChatContainerProps) === null || _props$webChatContain18 === void 0 ? void 0 : _props$webChatContain18.webChatStyles)
   }, props.webChatContainerProps);
   const livechatProps = {
     ...props,
@@ -839,6 +848,11 @@ export const LiveChatWidgetStateful = props => {
   setOcUserAgent(facadeChatSDK.getChatSDK());
   const directLine = ((_livechatProps$webCha = livechatProps.webChatContainerProps) === null || _livechatProps$webCha === void 0 ? void 0 : _livechatProps$webCha.directLine) ?? adapter ?? defaultWebChatContainerStatefulProps.directLine;
   const userID = directLine.getState ? directLine === null || directLine === void 0 ? void 0 : directLine.getState("acs.userId") : "teamsvisitor";
+  const styleOptions = React.useMemo(() => ({
+    ...webChatStyles,
+    bubbleBackground,
+    bubbleTextColor
+  }), [webChatStyles, bubbleBackground, bubbleTextColor]);
 
   // WebChat's Composer can only be rendered if a directLine object is defined
   return directLine && /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("style", null, `
@@ -877,11 +891,7 @@ export const LiveChatWidgetStateful = props => {
             }`}
             `), /*#__PURE__*/React.createElement(DraggableChatWidget, chatWidgetDraggableConfig, /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
     userID: userID,
-    styleOptions: {
-      ...webChatStyles,
-      bubbleBackground: ((_props$webChatContain11 = props.webChatContainerProps) === null || _props$webChatContain11 === void 0 ? void 0 : (_props$webChatContain12 = _props$webChatContain11.webChatStyles) === null || _props$webChatContain12 === void 0 ? void 0 : _props$webChatContain12.bubbleBackground) ?? ((_props$webChatContain13 = props.webChatContainerProps) === null || _props$webChatContain13 === void 0 ? void 0 : (_props$webChatContain14 = _props$webChatContain13.adaptiveCardStyles) === null || _props$webChatContain14 === void 0 ? void 0 : _props$webChatContain14.background) ?? defaultAdaptiveCardStyles.background,
-      bubbleTextColor: ((_props$webChatContain15 = props.webChatContainerProps) === null || _props$webChatContain15 === void 0 ? void 0 : (_props$webChatContain16 = _props$webChatContain15.webChatStyles) === null || _props$webChatContain16 === void 0 ? void 0 : _props$webChatContain16.bubbleTextColor) ?? ((_props$webChatContain17 = props.webChatContainerProps) === null || _props$webChatContain17 === void 0 ? void 0 : (_props$webChatContain18 = _props$webChatContain17.adaptiveCardStyles) === null || _props$webChatContain18 === void 0 ? void 0 : _props$webChatContain18.color) ?? defaultAdaptiveCardStyles.color
-    },
+    styleOptions: styleOptions,
     directLine: directLine
   }), /*#__PURE__*/React.createElement(Stack, {
     id: widgetElementId,
@@ -912,6 +922,8 @@ export const LiveChatWidgetStateful = props => {
   }, livechatProps.callingContainerProps)), !((_livechatProps$contro11 = livechatProps.controlProps) !== null && _livechatProps$contro11 !== void 0 && _livechatProps$contro11.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_livechatProps$compon9 = livechatProps.componentOverrides) === null || _livechatProps$compon9 === void 0 ? void 0 : _livechatProps$compon9.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, livechatProps)), !((_livechatProps$contro12 = livechatProps.controlProps) !== null && _livechatProps$contro12 !== void 0 && _livechatProps$contro12.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_livechatProps$compon10 = livechatProps.componentOverrides) === null || _livechatProps$compon10 === void 0 ? void 0 : _livechatProps$compon10.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
     setPostChatContext: setPostChatContextRelay,
     prepareEndChat: prepareEndChatRelay
-  }))), !((_livechatProps$contro13 = livechatProps.controlProps) !== null && _livechatProps$contro13 !== void 0 && _livechatProps$contro13.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_livechatProps$compon11 = livechatProps.componentOverrides) === null || _livechatProps$compon11 === void 0 ? void 0 : _livechatProps$compon11.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, livechatProps.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_livechatProps$compon12 = livechatProps.componentOverrides) === null || _livechatProps$compon12 === void 0 ? void 0 : _livechatProps$compon12.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, livechatProps.postChatSurveyPaneProps, livechatProps.chatSDK))), createFooter(livechatProps, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_livechatProps$compon13 = livechatProps.componentOverrides) === null || _livechatProps$compon13 === void 0 ? void 0 : _livechatProps$compon13.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, livechatProps.emailTranscriptPane))))));
+  }))), !((_livechatProps$contro13 = livechatProps.controlProps) !== null && _livechatProps$contro13 !== void 0 && _livechatProps$contro13.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_livechatProps$compon11 = livechatProps.componentOverrides) === null || _livechatProps$compon11 === void 0 ? void 0 : _livechatProps$compon11.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, livechatProps.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_livechatProps$compon12 = livechatProps.componentOverrides) === null || _livechatProps$compon12 === void 0 ? void 0 : _livechatProps$compon12.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, livechatProps.postChatSurveyPaneProps, livechatProps.chatSDK, {
+    customerVoiceSurveyCorrelationId: conversationId
+  }))), createFooter(livechatProps, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_livechatProps$compon13 = livechatProps.componentOverrides) === null || _livechatProps$compon13 === void 0 ? void 0 : _livechatProps$compon13.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, livechatProps.emailTranscriptPane))))));
 };
 export default LiveChatWidgetStateful;

package/lib/esm/components/ooohpanestateful/OOOHPaneStateful.js

@@ -1,12 +1,13 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
 import { createTimer, findAllFocusableElement } from "../../common/utils";
-import DOMPurify from "dompurify";
 import { OutOfOfficeHoursPane } from "@microsoft/omnichannel-chat-components";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralStyleProps } from "./common/defaultStyleProps/defaultgeneralOOOHPaneStyleProps";
+import { detectAndCleanXSS } from "../../common/utils/xssUtils";
 import useChatContextStore from "../../hooks/useChatContextStore";
 let uiTimer;
+const OOOHPaneTitleText = "Thanks for contacting us. You have reached us outside of our operating hours. An agent will respond when we open.";
 export const OutOfOfficeHoursPaneStateful = props => {
   var _props$styleProps;
   useEffect(() => {
@@ -45,8 +46,28 @@ export const OutOfOfficeHoursPaneStateful = props => {
       ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
     });
   }, []);
+
+  // Enhanced titleText sanitization
   if (controlProps !== null && controlProps !== void 0 && controlProps.titleText) {
-    controlProps.titleText = DOMPurify.sanitize(controlProps.titleText);
+    const {
+      cleanText,
+      isXSSDetected
+    } = detectAndCleanXSS(controlProps.titleText);
+    if (!isXSSDetected) {
+      // replace with the sanitized text
+      controlProps.titleText = cleanText;
+    } else {
+      TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.WARN, {
+        Event: TelemetryEvent.XSSTextDetected,
+        Description: "Potential XSS attempt detected in titleText",
+        CustomProperties: {
+          originalText: controlProps.titleText.substring(0, 100),
+          // Log first 100 chars for analysis
+          cleanedText: cleanText.substring(0, 100)
+        }
+      });
+      controlProps.titleText = OOOHPaneTitleText;
+    }
   }
   return /*#__PURE__*/React.createElement(OutOfOfficeHoursPane, {
     componentOverrides: props.componentOverrides,

package/lib/esm/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -9,13 +9,14 @@ import { defaultGeneralPostChatSurveyPaneStyleProps } from "./common/defaultStyl
 import { findAllFocusableElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
 import isValidSurveyUrl from "./common/isValidSurveyUrl";
-const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, compact) {
-  let showMultiLingual = arguments.length > 4 && arguments[4] !== undefined ? arguments[4] : false;
+const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, compact, customerVoiceSurveyCorrelationId) {
+  let showMultiLingual = arguments.length > 5 && arguments[5] !== undefined ? arguments[5] : false;
   const surveyLinkParams = new URLSearchParams({
     embed: isEmbed.toString(),
     compact: (compact ?? true).toString(),
     lang: locale ?? "en-us",
-    showmultilingual: (showMultiLingual ?? false).toString()
+    showmultilingual: (showMultiLingual ?? false).toString(),
+    cvResponsePageRequestId: customerVoiceSurveyCorrelationId
   });
   return `${surveyInviteLink}&${surveyLinkParams.toString()}`;
 };
@@ -31,9 +32,9 @@ export const PostChatSurveyPaneStateful = props => {
   // Bot survey enabled
   state.appStates.postChatParticipantType === ParticipantType.Bot) {
     // Only Bot has engaged
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true);
+    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.botSurveyInviteLink, surveyMode, state.domainStates.postChatContext.botFormsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   } else {
-    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true);
+    surveyInviteLink = generateSurveyInviteLink(state.domainStates.postChatContext.surveyInviteLink, surveyMode, state.domainStates.postChatContext.formsProLocale, props.isCustomerVoiceSurveyCompact ?? true, props.customerVoiceSurveyCorrelationId || "");
   }
   if (props.copilotSurveyContext) {
     surveyInviteLink = `${surveyInviteLink}&mcs_additionalcontext=${JSON.stringify(props.copilotSurveyContext)}`;
@@ -96,6 +97,14 @@ export const PostChatSurveyPaneStateful = props => {
             message: "Customer Voice form response error."
           }
         });
+      } else if (typeof data === "string" && data.startsWith(CustomerVoiceEvents.FormsError)) {
+        TelemetryHelper.logActionEventToAllTelemetry(LogLevel.ERROR, {
+          Event: TelemetryEvent.CustomerVoiceFormsError,
+          Description: "Customer Voice failed to load with forms error.",
+          ExceptionDetails: {
+            message: `Customer Voice forms error details: ${data}`
+          }
+        });
       }
     });
   }, []);

package/lib/esm/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.js

@@ -3,4 +3,5 @@ export let CustomerVoiceEvents;
   CustomerVoiceEvents["ResponsePageLoaded"] = "ResponsePageLoaded";
   CustomerVoiceEvents["FormResponseSubmitted"] = "FormResponseSubmitted";
   CustomerVoiceEvents["FormResponseError"] = "FormResponseError";
+  CustomerVoiceEvents["FormsError"] = "FormsError";
 })(CustomerVoiceEvents || (CustomerVoiceEvents = {}));

package/lib/types/common/facades/FacadeChatSDK.d.ts

@@ -72,4 +72,5 @@ export declare class FacadeChatSDK {
     getVoiceVideoCalling(params?: VoiceVideoCallingOptionalParams): Promise<GetVoiceVideoCallingResponse>;
     getPostChatSurveyContext(): Promise<PostChatContext>;
     getAgentAvailability(optionalParams?: GetAgentAvailabilityOptionalParams): Promise<GetAgentAvailabilityResponse>;
+    getReconnectableChats(reconnectableChatsParams?: any): Promise<any>;
 }

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -94,6 +94,8 @@ export declare enum TelemetryEvent {
     DisconnectEndChatSDKCallFailed = "DisconnectEndChatSDKCallFailed",
     GetChatReconnectContextSDKCallStarted = "GetChatReconnectContextSDKCallStarted",
     GetChatReconnectContextSDKCallFailed = "GetChatReconnectContextSDKCallFailed",
+    CheckContactIdError = "checkContactIdError",
+    GetChatReconnectContextSDKCallSucceeded = "GetChatReconnectContextSDKCallSucceeded",
     ParseAdaptiveCardFailed = "ParseAdaptiveCardFailed",
     ClientDataStoreProviderFailed = "ClientDataStoreProviderFailed",
     InMemoryDataStoreFailed = "InMemoryDataStoreFailed",
@@ -161,6 +163,7 @@ export declare enum TelemetryEvent {
     CustomerVoiceResponsePageLoaded = "CustomerVoiceResponsePageLoaded",
     CustomerVoiceFormResponseSubmitted = "CustomerVoiceFormResponseSubmitted",
     CustomerVoiceFormResponseError = "CustomerVoiceFormResponseError",
+    CustomerVoiceFormsError = "CustomerVoiceFormsError",
     BotAuthActivityEmptySasUrl = "BotAuthActivityEmptySasUrl",
     SetBotAuthProviderFetchConfig = "SetBotAuthProviderFetchConfig",
     SetBotAuthProviderHideCard = "SetBotAuthProviderHideCard",
@@ -238,6 +241,7 @@ export declare enum TelemetryEvent {
     UXNotificationPaneCompleted = "UXNotificationPaneCompleted",
     UXOutOfOfficeHoursPaneStart = "UXOutOfOfficeHoursPaneStart",
     UXOutOfOfficeHoursPaneCompleted = "UXOutOfOfficeHoursPaneCompleted",
+    XSSTextDetected = "XSSTextDetected",
     UXPostChatLoadingPaneStart = "UXPostChatLoadingPaneStart",
     UXPostChatLoadingPaneCompleted = "UXPostChatLoadingPaneCompleted",
     UXPrechatPaneStart = "UXPrechatPaneStart",

package/lib/types/common/utils/xssUtils.d.ts

@@ -0,0 +1,29 @@
+/**
+ * Detects potential Cross-Site Scripting (XSS) attacks in text input and sanitizes the content.
+ *
+ * This function performs comprehensive XSS detection using pattern matching for common attack vectors
+ * and then sanitizes the input using DOMPurify with strict configuration. It's designed to protect
+ * against various XSS techniques including script injection, event handler injection, style-based
+ * attacks, and encoded payloads.
+ *
+ * Security patterns detected:
+ * - JavaScript protocol URLs (javascript:)
+ * - HTML event handlers (onmouseover, onclick, etc.)
+ * - Script tags (<script>)
+ * - CSS expression() functions
+ * - CSS url() functions
+ * - Position-based CSS attacks (position: fixed/absolute)
+ * - VBScript protocol URLs
+ * - Data URLs with HTML content
+ * - Fragment identifiers with escaped quotes
+ * - HTML entity-encoded angle brackets
+ *
+ * @param text - The input text to be analyzed and sanitized
+ * @returns An object containing:
+ *   - cleanText: The sanitized version of the input text with all HTML tags and attributes removed
+ *   - isXSSDetected: Boolean flag indicating whether potential XSS patterns were found in the original text
+ */
+export declare const detectAndCleanXSS: (text: string) => {
+    cleanText: string;
+    isXSSDetected: boolean;
+};

package/lib/types/components/errorboundary/ErrorBoundary.d.ts

@@ -0,0 +1,14 @@
+import React, { Component } from 'react';
+interface ErrorBoundaryProps {
+    children: React.ReactNode | (() => React.ReactNode);
+    onError?: (error: Error) => void;
+}
+interface ErrorBoundaryState {
+    hasError: boolean;
+}
+declare class ErrorBoundary extends Component<ErrorBoundaryProps, ErrorBoundaryState> {
+    constructor(props: ErrorBoundaryProps);
+    componentDidCatch(error: Error): void;
+    render(): false | React.JSX.Element;
+}
+export default ErrorBoundary;

package/lib/types/components/livechatwidget/common/liveChatConfigUtils.d.ts

@@ -1,3 +1,3 @@
 import { FacadeChatSDK } from "../../../common/facades/FacadeChatSDK";
 export declare const isPostChatSurveyEnabled: (facadeChatSDK: FacadeChatSDK) => Promise<boolean>;
-export declare const isPersistentChatEnabled: (conversationMode: string | undefined) => Promise<boolean>;
+export declare const isPersistentChatEnabled: (conversationMode: string | undefined) => boolean;

package/lib/types/components/livechatwidget/common/persistentChatHelper.d.ts

@@ -1 +1,2 @@
-export declare const shouldSetPreChatIfPersistentChat: (chatSDK: any, conversationMode: string, showPreChat: boolean) => Promise<boolean>;
+import { FacadeChatSDK } from "../../../common/facades/FacadeChatSDK";
+export declare const shouldSetPreChatIfPersistentChat: (facadeChatSDK: FacadeChatSDK, conversationMode: string, showPreChat: boolean) => Promise<boolean>;

package/lib/types/components/livechatwidget/common/startChatErrorHandler.d.ts

@@ -4,3 +4,4 @@ import { ILiveChatWidgetAction } from "../../../contexts/common/ILiveChatWidgetA
 import { ILiveChatWidgetProps } from "../interfaces/ILiveChatWidgetProps";
 export declare const handleStartChatError: (dispatch: Dispatch<ILiveChatWidgetAction>, facadeChatSDK: FacadeChatSDK, props: ILiveChatWidgetProps | undefined, ex: any, isStartChatSuccessful: boolean) => void;
 export declare const logWidgetLoadComplete: (additionalMessage?: string) => void;
+export declare const logWidgetLoadWithUnexpectedError: (ex: any) => void;

package/lib/types/components/postchatsurveypanestateful/enums/CustomerVoiceEvents.d.ts

@@ -1,5 +1,6 @@
 export declare enum CustomerVoiceEvents {
     ResponsePageLoaded = "ResponsePageLoaded",
     FormResponseSubmitted = "FormResponseSubmitted",
-    FormResponseError = "FormResponseError"
+    FormResponseError = "FormResponseError",
+    FormsError = "FormsError"
 }

package/lib/types/components/postchatsurveypanestateful/interfaces/IPostChatSurveyPaneStatefulProps.d.ts

@@ -2,4 +2,5 @@ import { IPostChatSurveyPaneProps } from "@microsoft/omnichannel-chat-components
 export interface IPostChatSurveyPaneStatefulProps extends IPostChatSurveyPaneProps {
     isCustomerVoiceSurveyCompact?: boolean;
     copilotSurveyContext?: Record<string, string>;
+    customerVoiceSurveyCorrelationId?: string;
 }

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@microsoft/omnichannel-chat-widget",
-  "version": "1.8.1-main.565f247",
+  "version": "1.8.1-main.5ac9acf",
   "description": "Microsoft Omnichannel Chat Widget",
   "main": "lib/cjs/index.js",
   "types": "lib/types/index.d.ts",
@@ -87,7 +87,7 @@
     "@azure/core-tracing": "^1.2.0",
     "@microsoft/applicationinsights-web": "^3.3.6",
     "@microsoft/omnichannel-chat-components": "1.1.12",
-    "@microsoft/omnichannel-chat-sdk": "^1.11.1",
+    "@microsoft/omnichannel-chat-sdk": "^1.11.2",
     "@opentelemetry/api": "^1.9.0",
     "abort-controller": "^3",
     "abort-controller-es5": "^2.0.1",