@microsoft/omnichannel-chat-widget 1.7.8-main.d71f599 → 1.7.8

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/DefaultActivitySubscriber.js

@@ -1,14 +1,23 @@
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
-export class DefaultActivitySubscriber {
-  constructor() {
+export let DefaultActivitySubscriber = /*#__PURE__*/function () {
+  function DefaultActivitySubscriber() {
+    _classCallCheck(this, DefaultActivitySubscriber);
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     _defineProperty(this, "observer", void 0);
   }
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  async next(activity) {
-    this.observer.next(activity);
-    return false;
-  }
-}
+  _createClass(DefaultActivitySubscriber, [{
+    key: "next",
+    value:
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    async function next(activity) {
+      this.observer.next(activity);
+      return false;
+    }
+  }]);
+  return DefaultActivitySubscriber;
+}();

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/HiddenAdaptiveCardActivitySubscriber.js

@@ -1,3 +1,6 @@
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
@@ -5,66 +8,76 @@ import { Constants } from "../../../../common/Constants";
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../../common/telemetry/TelemetryConstants";
 import { TelemetryHelper } from "../../../../common/telemetry/TelemetryHelper";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
-export class HiddenAdaptiveCardActivitySubscriber {
-  constructor() {
+export let HiddenAdaptiveCardActivitySubscriber = /*#__PURE__*/function () {
+  function HiddenAdaptiveCardActivitySubscriber() {
+    _classCallCheck(this, HiddenAdaptiveCardActivitySubscriber);
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     _defineProperty(this, "observer", void 0);
   }
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  async apply(activity) {
-    const {
-      attachments,
-      attachment
-    } = activity;
-    this.observer.next(false);
-    BroadcastService.postMessage({
-      eventName: BroadcastEvent.NewMessageReceived,
-      payload: {
-        attachments: attachments || [attachment],
-        text: "Custom Event"
-      }
-    });
-    return;
-  }
+  _createClass(HiddenAdaptiveCardActivitySubscriber, [{
+    key: "apply",
+    value:
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    async function apply(activity) {
+      const {
+        attachments,
+        attachment
+      } = activity;
+      this.observer.next(false);
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.NewMessageReceived,
+        payload: {
+          attachments: attachments || [attachment],
+          text: "Custom Event"
+        }
+      });
+      return;
+    }
 
-  // eslint-disable-next-line @typescript-eslint/no-unused-vars, @typescript-eslint/no-explicit-any
-  applicable(activity) {
-    const {
-      attachments,
-      attachment
-    } = activity;
+    // eslint-disable-next-line @typescript-eslint/no-unused-vars, @typescript-eslint/no-explicit-any
+  }, {
+    key: "applicable",
+    value: function applicable(activity) {
+      const {
+        attachments,
+        attachment
+      } = activity;
 
-    // Use `attachments` or `attachment` (whichever exists)
-    const cards = attachments || [attachment];
+      // Use `attachments` or `attachment` (whichever exists)
+      const cards = attachments || [attachment];
 
-    // Check if contentType is "AdaptiveCard"
-    const adaptiveCard = cards === null || cards === void 0 ? void 0 : cards.find(
-    // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    item => Constants.supportedAdaptiveCardContentTypes.indexOf(item === null || item === void 0 ? void 0 : item.contentType) >= 0);
-    if (adaptiveCard && adaptiveCard.content) {
-      const {
-        body
-      } = adaptiveCard.content;
-      if (Array.isArray(body)) {
-        // Check if all elements in `body` have `isVisible: false`
-        const allInvisible = body.every(item => item.isVisible === false);
-        if (allInvisible) {
-          TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
-            Event: TelemetryEvent.HiddenAdaptiveCardMessageReceived,
-            Description: "All elements in AdaptiveCard are invisible"
-          });
-          return true;
+      // Check if contentType is "AdaptiveCard"
+      const adaptiveCard = cards === null || cards === void 0 ? void 0 : cards.find(
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      item => Constants.supportedAdaptiveCardContentTypes.indexOf(item === null || item === void 0 ? void 0 : item.contentType) >= 0);
+      if (adaptiveCard && adaptiveCard.content) {
+        const {
+          body
+        } = adaptiveCard.content;
+        if (Array.isArray(body)) {
+          // Check if all elements in `body` have `isVisible: false`
+          const allInvisible = body.every(item => item.isVisible === false);
+          if (allInvisible) {
+            TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+              Event: TelemetryEvent.HiddenAdaptiveCardMessageReceived,
+              Description: "All elements in AdaptiveCard are invisible"
+            });
+            return true;
+          }
         }
       }
+      return false;
     }
-    return false;
-  }
 
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  async next(activity) {
-    if (this.applicable(activity)) {
-      return await this.apply(activity);
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "next",
+    value: async function next(activity) {
+      if (this.applicable(activity)) {
+        return await this.apply(activity);
+      }
+      return activity;
     }
-    return activity;
-  }
-}
+  }]);
+  return HiddenAdaptiveCardActivitySubscriber;
+}();

package/lib/esm/components/livechatwidget/common/ActivitySubscriber/PauseActivitySubscriber.js

@@ -1,28 +1,41 @@
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
 import { ActivityStreamHandler } from "../ActivityStreamHandler";
-export class PauseActivitySubscriber {
-  constructor() {
+export let PauseActivitySubscriber = /*#__PURE__*/function () {
+  function PauseActivitySubscriber() {
+    _classCallCheck(this, PauseActivitySubscriber);
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
     _defineProperty(this, "observer", void 0);
   }
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  async apply(activity) {
-    await ActivityStreamHandler.restorePromise;
-    return activity;
-  }
+  _createClass(PauseActivitySubscriber, [{
+    key: "apply",
+    value:
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    async function apply(activity) {
+      await ActivityStreamHandler.restorePromise;
+      return activity;
+    }
 
-  // eslint-disable-next-line @typescript-eslint/no-unused-vars, @typescript-eslint/no-explicit-any
-  applicable(activity) {
-    return true;
-  }
+    // eslint-disable-next-line @typescript-eslint/no-unused-vars, @typescript-eslint/no-explicit-any
+  }, {
+    key: "applicable",
+    value: function applicable(activity) {
+      return true;
+    }
 
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  async next(activity) {
-    if (this.applicable(activity)) {
-      return await this.apply(activity);
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  }, {
+    key: "next",
+    value: async function next(activity) {
+      if (this.applicable(activity)) {
+        return await this.apply(activity);
+      }
+      return activity;
     }
-    return activity;
-  }
-}
+  }]);
+  return PauseActivitySubscriber;
+}();

package/lib/esm/components/livechatwidget/common/ChatAdapterShim.js

@@ -1,9 +1,12 @@
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
 import { DefaultActivitySubscriber } from "./ActivitySubscriber/DefaultActivitySubscriber";
 import { shareObservable } from "./shareObservable";
-export class ChatAdapterShim {
+export let ChatAdapterShim = /*#__PURE__*/function () {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -11,7 +14,8 @@ export class ChatAdapterShim {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  constructor(chatAdapter) {
+  function ChatAdapterShim(chatAdapter) {
+    _classCallCheck(this, ChatAdapterShim);
     _defineProperty(this, "chatAdapter", void 0);
     _defineProperty(this, "activityObserver", void 0);
     _defineProperty(this, "subscribers", void 0);
@@ -51,7 +55,11 @@ export class ChatAdapterShim {
   }
 
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  addSubscriber(subscriber) {
-    this.subscribers.push(subscriber);
-  }
-}
+  _createClass(ChatAdapterShim, [{
+    key: "addSubscriber",
+    value: function addSubscriber(subscriber) {
+      this.subscribers.push(subscriber);
+    }
+  }]);
+  return ChatAdapterShim;
+}();

package/lib/esm/components/livechatwidget/common/Deferred.js

@@ -1,10 +1,14 @@
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
-export class Deferred {
+export let Deferred = /*#__PURE__*/function () {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
 
-  constructor() {
+  function Deferred() {
+    _classCallCheck(this, Deferred);
     _defineProperty(this, "_promise", void 0);
     _defineProperty(this, "_resolve", void 0);
     _defineProperty(this, "_reject", () => {
@@ -23,7 +27,11 @@ export class Deferred {
       this._reject = reject;
     });
   }
-  get promise() {
-    return this._promise;
-  }
-}
+  _createClass(Deferred, [{
+    key: "promise",
+    get: function () {
+      return this._promise;
+    }
+  }]);
+  return Deferred;
+}();

package/lib/esm/components/livechatwidget/common/registerTelemetryLoggers.js

@@ -5,6 +5,7 @@ import { defaultAriaConfig } from "../../../common/telemetry/defaultConfigs/defa
 import { defaultInternalTelemetryData } from "../../../common/telemetry/defaultConfigs/defaultTelemetryInternalData";
 import { defaultTelemetryConfiguration } from "../../../common/telemetry/defaultConfigs/defaultTelemetryConfiguration";
 import { newGuid } from "../../../common/utils";
+import { defaultAppInsightsConfig } from "../../../common/telemetry/defaultConfigs/defaultAppInsightsConfig";
 export const registerTelemetryLoggers = (props, dispatch) => {
   var _props$liveChatContex, _props$liveChatContex2;
   const telemetryConfig = {
@@ -19,7 +20,8 @@ export const registerTelemetryLoggers = (props, dispatch) => {
     let telemetryData = {
       ...defaultInternalTelemetryData,
       telemetryConfig: Object.assign({}, defaultTelemetryConfiguration, telemetryConfig),
-      ariaConfig: Object.assign({}, defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations)
+      ariaConfig: Object.assign({}, defaultAriaConfig, telemetryConfig === null || telemetryConfig === void 0 ? void 0 : telemetryConfig.ariaConfigurations),
+      appInsightsConfig: Object.assign({}, defaultAppInsightsConfig, props.appInsightsConfig)
     };
     if (props.chatConfig) {
       telemetryData = TelemetryHelper.addChatConfigDataToTelemetry(props === null || props === void 0 ? void 0 : props.chatConfig, telemetryData);

package/lib/esm/components/livechatwidget/common/renderSurveyHelpers.js

@@ -108,7 +108,7 @@ const getPostChatContext = async (facadeChatSDK, state, dispatch) => {
       if ((state === null || state === void 0 ? void 0 : (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.postChatContext) === undefined) {
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         const context = await facadeChatSDK.getPostChatSurveyContext();
-        TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+        TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
           Event: TelemetryEvent.PostChatContextCallSucceed,
           Description: PostChatSurveyTelemetryMessage.PostChatContextCallSucceed
         });
@@ -120,9 +120,12 @@ const getPostChatContext = async (facadeChatSDK, state, dispatch) => {
       }
     }
   } catch (error) {
-    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+    TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.ERROR, {
       Event: TelemetryEvent.PostChatContextCallFailed,
-      Description: PostChatSurveyTelemetryMessage.PostChatContextCallFailed
+      Description: PostChatSurveyTelemetryMessage.PostChatContextCallFailed,
+      ExceptionDetails: {
+        exception: error
+      }
     });
   }
 };

package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -12,9 +12,13 @@ export const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, p
     const postChatEnabled = await isPostChatSurveyEnabled(facadeChatSDK);
     if (postChatEnabled) {
       if (!persistedChat) {
+        TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
+          Event: TelemetryEvent.PostChatContextCallStarted,
+          Description: PostChatSurveyTelemetryMessage.PostChatContextCallStarted
+        });
         // eslint-disable-next-line @typescript-eslint/no-explicit-any
         const context = await facadeChatSDK.getPostChatSurveyContext();
-        TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+        TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.INFO, {
           Event: TelemetryEvent.PostChatContextCallSucceed,
           Description: PostChatSurveyTelemetryMessage.PostChatContextCallSucceed
         });
@@ -25,8 +29,9 @@ export const setPostChatContextAndLoadSurvey = async (facadeChatSDK, dispatch, p
       }
     }
   } catch (ex) {
-    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+    TelemetryHelper.logSDKEventToAllTelemetry(LogLevel.ERROR, {
       Event: TelemetryEvent.PostChatContextCallFailed,
+      Description: PostChatSurveyTelemetryMessage.PostChatContextCallFailed,
       ExceptionDetails: {
         exception: ex
       }

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -58,7 +58,7 @@ const prepareStartChat = async (props, facadeChatSDK, state, dispatch, setAdapte
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState, state, props) => {
-  var _props$preChatSurveyP, _props$preChatSurveyP2, _props$controlProps, _state$domainStates, _state$domainStates$l, _state$domainStates$l2;
+  var _props$preChatSurveyP, _props$preChatSurveyP2, _props$controlProps, _state$domainStates, _state$domainStates$l, _state$domainStates$l2, _state$appStates2;
   // This reset needs to be done before to load prechat, because the conversation state changes from close to prechat
   if ((state === null || state === void 0 ? void 0 : state.appStates.conversationState) === ConversationState.Closed) {
     // Preventive reset to avoid starting chat with previous requestId which could potentially cause problems
@@ -98,7 +98,7 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
       });
 
       // If minimized, maximize the chat, if the state is missing, consider it as minimized
-      if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) == undefined || (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.isMinimized) === true) {
+      if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) === undefined || (state === null || state === void 0 ? void 0 : (_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.isMinimized) === true) {
         var _state$domainStates3, _state$domainStates3$, _state$domainStates4, _state$domainStates4$;
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
@@ -123,6 +123,28 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
     type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
     payload: ConversationState.Loading
   });
+
+  /**
+   * Send max event, since there is a path coming from hide button + LCW SDK that intialize the components
+   * but dont maximize it.
+   * 
+   * This is because a new change to control OOH as closed event when a widget is coming from chat.
+   */
+  if ((state === null || state === void 0 ? void 0 : state.appStates.isMinimized) === undefined || (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.isMinimized) === true) {
+    var _state$domainStates5, _state$domainStates5$, _state$domainStates6, _state$domainStates6$;
+    dispatch({
+      type: LiveChatWidgetActionType.SET_MINIMIZED,
+      payload: false
+    });
+    // this event will notify the upper layer to maximize the widget, an event missing during multi-tab scenario.
+    BroadcastService.postMessage({
+      eventName: BroadcastEvent.MaximizeChat,
+      payload: {
+        height: state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : (_state$domainStates5$ = _state$domainStates5.widgetSize) === null || _state$domainStates5$ === void 0 ? void 0 : _state$domainStates5$.height,
+        width: state === null || state === void 0 ? void 0 : (_state$domainStates6 = state.domainStates) === null || _state$domainStates6 === void 0 ? void 0 : (_state$domainStates6$ = _state$domainStates6.widgetSize) === null || _state$domainStates6$ === void 0 ? void 0 : _state$domainStates6$.width
+      }
+    });
+  }
   const optionalParams = {
     isProactiveChat
   };
@@ -132,26 +154,26 @@ const setPreChatAndInitiateChat = async (facadeChatSDK, dispatch, setAdapter, is
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const initStartChat = async (facadeChatSDK, dispatch, setAdapter, state, props, params, persistedState) => {
-  var _state$domainStates5, _state$domainStates5$, _state$domainStates5$2;
+  var _state$domainStates7, _state$domainStates7$, _state$domainStates7$2;
   let isStartChatSuccessful = false;
-  const persistentChatEnabled = await isPersistentChatEnabled(state === null || state === void 0 ? void 0 : (_state$domainStates5 = state.domainStates) === null || _state$domainStates5 === void 0 ? void 0 : (_state$domainStates5$ = _state$domainStates5.liveChatConfig) === null || _state$domainStates5$ === void 0 ? void 0 : (_state$domainStates5$2 = _state$domainStates5$.LiveWSAndLiveChatEngJoin) === null || _state$domainStates5$2 === void 0 ? void 0 : _state$domainStates5$2.msdyn_conversationmode);
+  const persistentChatEnabled = await isPersistentChatEnabled(state === null || state === void 0 ? void 0 : (_state$domainStates7 = state.domainStates) === null || _state$domainStates7 === void 0 ? void 0 : (_state$domainStates7$ = _state$domainStates7.liveChatConfig) === null || _state$domainStates7$ === void 0 ? void 0 : (_state$domainStates7$2 = _state$domainStates7$.LiveWSAndLiveChatEngJoin) === null || _state$domainStates7$2 === void 0 ? void 0 : _state$domainStates7$2.msdyn_conversationmode);
   if ((state === null || state === void 0 ? void 0 : state.appStates.conversationState) === ConversationState.Closed) {
     // Preventive reset to avoid starting chat with previous requestId which could potentially cause problems
     chatSDKStateCleanUp(facadeChatSDK.getChatSDK());
   }
   try {
-    var _state$appStates2;
+    var _state$appStates3;
     // Clear disconnect state on start chat
-    (state === null || state === void 0 ? void 0 : (_state$appStates2 = state.appStates) === null || _state$appStates2 === void 0 ? void 0 : _state$appStates2.chatDisconnectEventReceived) && dispatch({
+    (state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.chatDisconnectEventReceived) && dispatch({
       type: LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
       payload: false
     });
 
     //Start widget load timer
     TelemetryTimers.WidgetLoadTimer = createTimer();
-    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+    TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.INFO, {
       Event: TelemetryEvent.WidgetLoadStarted,
-      Description: "Widget loading started"
+      Description: "Widget start chat started."
     });
 
     //Check if chat retrieved from cache
@@ -260,9 +282,9 @@ const createAdapterAndSubscribe = async (facadeChatSDK, dispatch, setAdapter, pr
 };
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const canConnectToExistingChat = async (props, facadeChatSDK, state, dispatch, setAdapter) => {
-  var _state$appStates3, _persistedState$domai6, _persistedState$appSt;
+  var _state$appStates4, _persistedState$domai6, _persistedState$appSt;
   // By pass this function in case of popout chat
-  if ((state === null || state === void 0 ? void 0 : (_state$appStates3 = state.appStates) === null || _state$appStates3 === void 0 ? void 0 : _state$appStates3.hideStartChatButton) === true) {
+  if ((state === null || state === void 0 ? void 0 : (_state$appStates4 = state.appStates) === null || _state$appStates4 === void 0 ? void 0 : _state$appStates4.hideStartChatButton) === true) {
     return false;
   }
   const persistedState = getStateFromCache(getWidgetCacheIdfromProps(props));
@@ -285,17 +307,17 @@ const canConnectToExistingChat = async (props, facadeChatSDK, state, dispatch, s
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const setCustomContextParams = async (state, props) => {
-  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates6, _persistedState$domai8;
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates8, _persistedState$domai8;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const isAuthenticatedChat = props !== null && props !== void 0 && (_props$chatConfig = props.chatConfig) !== null && _props$chatConfig !== void 0 && (_props$chatConfig$Liv = _props$chatConfig.LiveChatConfigAuthSettings) !== null && _props$chatConfig$Liv !== void 0 && _props$chatConfig$Liv.msdyn_javascriptclientfunction ? true : false;
   //Should not set custom context for auth chat
   if (isAuthenticatedChat) {
     return;
   }
-  if (state !== null && state !== void 0 && (_state$domainStates6 = state.domainStates) !== null && _state$domainStates6 !== void 0 && _state$domainStates6.customContext) {
-    var _state$domainStates7;
+  if (state !== null && state !== void 0 && (_state$domainStates8 = state.domainStates) !== null && _state$domainStates8 !== void 0 && _state$domainStates8.customContext) {
+    var _state$domainStates9;
     optionalParams = Object.assign({}, optionalParams, {
-      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates7 = state.domainStates) === null || _state$domainStates7 === void 0 ? void 0 : _state$domainStates7.customContext))
+      customContext: JSON.parse(JSON.stringify(state === null || state === void 0 ? void 0 : (_state$domainStates9 = state.domainStates) === null || _state$domainStates9 === void 0 ? void 0 : _state$domainStates9.customContext))
     });
     return;
   }
@@ -343,9 +365,9 @@ const canStartPopoutChat = async props => {
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const checkIfConversationStillValid = async (facadeChatSDK, dispatch, state) => {
-  var _state$domainStates8, _state$domainStates8$, _state$domainStates9;
-  const requestIdFromCache = (_state$domainStates8 = state.domainStates) === null || _state$domainStates8 === void 0 ? void 0 : (_state$domainStates8$ = _state$domainStates8.liveChatContext) === null || _state$domainStates8$ === void 0 ? void 0 : _state$domainStates8$.requestId;
-  const liveChatContext = state === null || state === void 0 ? void 0 : (_state$domainStates9 = state.domainStates) === null || _state$domainStates9 === void 0 ? void 0 : _state$domainStates9.liveChatContext;
+  var _state$domainStates10, _state$domainStates11, _state$domainStates12;
+  const requestIdFromCache = (_state$domainStates10 = state.domainStates) === null || _state$domainStates10 === void 0 ? void 0 : (_state$domainStates11 = _state$domainStates10.liveChatContext) === null || _state$domainStates11 === void 0 ? void 0 : _state$domainStates11.requestId;
+  const liveChatContext = state === null || state === void 0 ? void 0 : (_state$domainStates12 = state.domainStates) === null || _state$domainStates12 === void 0 ? void 0 : _state$domainStates12.liveChatContext;
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   let conversationDetails = undefined;
   // Preserve current requestId
@@ -362,6 +384,10 @@ const checkIfConversationStillValid = async (facadeChatSDK, dispatch, state) =>
         type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
         payload: undefined
       });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
+        payload: 0
+      });
       if (currentRequestId) {
         facadeChatSDK.getChatSDK().requestId = currentRequestId;
       }

package/lib/esm/components/livechatwidget/common/startChatErrorHandler.js

@@ -106,8 +106,9 @@ const logWidgetLoadFailed = ex => {
   if (ex !== null && ex !== void 0 && ex.httpResponseStatusCode) {
     exDetails.HttpResponseStatusCode = ex.httpResponseStatusCode;
   }
-  TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
+  TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.ERROR, {
     Event: TelemetryEvent.WidgetLoadFailed,
+    Description: "Widget load complete with error",
     ExceptionDetails: exDetails,
     ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
   });
@@ -118,7 +119,7 @@ export const logWidgetLoadComplete = additionalMessage => {
   if (additionalMessage) {
     descriptionString += `. ${additionalMessage}`;
   }
-  TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+  TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.INFO, {
     Event: TelemetryEvent.WidgetLoadComplete,
     Description: descriptionString,
     ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg2 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg2 === void 0 ? void 0 : _TelemetryTimers$Widg2.milliSecondsElapsed
@@ -133,8 +134,8 @@ const logWidgetLoadCompleteWithError = ex => {
   if (ex !== null && ex !== void 0 && ex.httpResponseStatusCode) {
     exDetails.HttpResponseStatusCode = ex.httpResponseStatusCode;
   }
-  TelemetryHelper.logLoadingEvent(LogLevel.WARN, {
-    Event: TelemetryEvent.WidgetLoadComplete,
+  TelemetryHelper.logLoadingEventToAllTelemetry(LogLevel.ERROR, {
+    Event: TelemetryEvent.WidgetLoadFailed,
     Description: "Widget load complete with error",
     ExceptionDetails: exDetails,
     ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg3 = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg3 === void 0 ? void 0 : _TelemetryTimers$Widg3.milliSecondsElapsed