@microsoft/omnichannel-chat-widget 1.7.8-main.9e74278 → 1.7.8-main.d38af40

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -205,6 +205,9 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["ReconnectChatMinimize"] = "ReconnectChatMinimize";
   TelemetryEvent["MessageSent"] = "MessageSent";
   TelemetryEvent["MessageReceived"] = "MessageReceived";
+  TelemetryEvent["MessageLapTrack"] = "MessageLapTrack";
+  TelemetryEvent["MessageStartLapTrackError"] = "MessageStartLapTrackError";
+  TelemetryEvent["MessageStopLapTrackError"] = "MessageStopLapTrackError";
   TelemetryEvent["SystemMessageReceived"] = "SystemMessageReceived";
   TelemetryEvent["RehydrateMessageReceived"] = "RehydrateMessageReceived";
   TelemetryEvent["CustomContextReceived"] = "CustomContextReceived";
@@ -219,6 +222,8 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["PostChatContextCallFailed"] = "PostChatContextCallFailed";
   TelemetryEvent["PostChatSurveyLoadingPaneLoaded"] = "PostChatSurveyLoadingPaneLoaded";
   TelemetryEvent["PostChatSurveyLoaded"] = "PostChatSurveyLoaded";
+  TelemetryEvent["PostChatSurveyUrlValidationCompleted"] = "PostChatSurveyUrlValidationCompleted";
+  TelemetryEvent["PostChatSurveyUrlValidationFailed"] = "PostChatSurveyUrlValidationFailed";
   TelemetryEvent["ChatDisconnectThreadEventReceived"] = "ChatDisconnectThreadEventReceived";
   TelemetryEvent["HiddenAdaptiveCardMessageReceived"] = "HiddenAdaptiveCardMessageReceived";
   TelemetryEvent["EndingAdapterAfterDisconnectionError"] = "EndingAdapterAfterDisconnectionError";

package/lib/cjs/components/livechatwidget/common/ActivitySubscriber/BotAuthActivitySubscriber.js

@@ -7,6 +7,7 @@ exports.BotAuthActivitySubscriber = void 0;
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _TelemetryConstants = require("../../../../common/telemetry/TelemetryConstants");
 var _TelemetryHelper = require("../../../../common/telemetry/TelemetryHelper");
+var _TelemetryManager = require("../../../../common/telemetry/TelemetryManager");
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
@@ -87,6 +88,7 @@ class BotAuthActivitySubscriber {
     return (activity === null || activity === void 0 ? void 0 : (_activity$attachments = activity.attachments) === null || _activity$attachments === void 0 ? void 0 : _activity$attachments.length) > 0 && activity.attachments[0] && supportedSignInCardContentTypes.indexOf(activity.attachments[0].contentType) >= 0;
   }
   async apply(activity) {
+    var _TelemetryManager$Int;
     this.observer.next(false); // Hides card
     const attachment = activity.attachments[0];
     const signInUrl = attachment.content.buttons[0].value;
@@ -106,7 +108,8 @@ class BotAuthActivitySubscriber {
     const event = {
       eventName: _TelemetryConstants.BroadcastEvent.SigninCardReceived,
       payload: {
-        sasUrl
+        sasUrl,
+        conversationId: (_TelemetryManager$Int = _TelemetryManager.TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.conversationId
       }
     };
     if (!sasUrl) {

package/lib/cjs/components/livechatwidget/common/endChat.js

@@ -209,7 +209,7 @@ const endChat = async (props, facadeChatSDK, state, dispatch, setAdapter, setWeb
         payload: undefined
       });
       // Always allow to close the chat for embedded mode irrespective of end chat errors
-      closeChatWidget(dispatch, props, state);
+      closeChatWidget(dispatch);
       facadeChatSDK.destroy();
     }
   }
@@ -339,21 +339,7 @@ const endVoiceVideoCallIfOngoing = async (facadeChatSDK, dispatch) => {
   }
 };
 exports.endVoiceVideoCallIfOngoing = endVoiceVideoCallIfOngoing;
-const closeChatWidget = (dispatch, props, state) => {
-  var _state$appStates5;
-  if (state !== null && state !== void 0 && (_state$appStates5 = state.appStates) !== null && _state$appStates5 !== void 0 && _state$appStates5.hideStartChatButton) {
-    var _props$controlProps2, _props$controlProps3;
-    // Only close chat if header is enabled for popout
-    // TODO : This condition needs to be removed eventually when the filler UX is ready for popout, removing this condition would show a blank screen for OOB Widget
-    if ((props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.hideHeader) === undefined || (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.hideHeader) === false) {
-      dispatch({
-        type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
-        payload: _ConversationState.ConversationState.Closed
-      });
-    }
-    return;
-  }
-
+const closeChatWidget = dispatch => {
   // Embedded chat
   dispatch({
     type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_CONVERSATION_STATE,
@@ -373,6 +359,6 @@ const chatTokenCleanUp = async dispatch => {
 };
 
 const getEndChatEventName = async (facadeChatSDK, props) => {
-  var _facadeChatSDK$getCha2, _facadeChatSDK$getCha3, _facadeChatSDK$getCha4, _facadeChatSDK$getCha5, _props$controlProps4;
-  return (0, _utils.getWidgetEndChatEventName)((_facadeChatSDK$getCha2 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha2 === void 0 ? void 0 : (_facadeChatSDK$getCha3 = _facadeChatSDK$getCha2.omnichannelConfig) === null || _facadeChatSDK$getCha3 === void 0 ? void 0 : _facadeChatSDK$getCha3.orgId, (_facadeChatSDK$getCha4 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha4 === void 0 ? void 0 : (_facadeChatSDK$getCha5 = _facadeChatSDK$getCha4.omnichannelConfig) === null || _facadeChatSDK$getCha5 === void 0 ? void 0 : _facadeChatSDK$getCha5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.widgetInstanceId) ?? "");
+  var _facadeChatSDK$getCha2, _facadeChatSDK$getCha3, _facadeChatSDK$getCha4, _facadeChatSDK$getCha5, _props$controlProps2;
+  return (0, _utils.getWidgetEndChatEventName)((_facadeChatSDK$getCha2 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha2 === void 0 ? void 0 : (_facadeChatSDK$getCha3 = _facadeChatSDK$getCha2.omnichannelConfig) === null || _facadeChatSDK$getCha3 === void 0 ? void 0 : _facadeChatSDK$getCha3.orgId, (_facadeChatSDK$getCha4 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha4 === void 0 ? void 0 : (_facadeChatSDK$getCha5 = _facadeChatSDK$getCha4.omnichannelConfig) === null || _facadeChatSDK$getCha5 === void 0 ? void 0 : _facadeChatSDK$getCha5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
 };

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -417,7 +417,7 @@ const LiveChatWidgetStateful = props => {
 
     // Start chat from SDK Event
     _omnichannelChatComponents.BroadcastService.getMessageByEventName(_TelemetryConstants.BroadcastEvent.StartChat).subscribe(msg => {
-      var _props$chatConfig5, _props$chatConfig5$Li, _props$chatConfig6, _props$chatConfig6$Li, _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4, _inMemoryState$appSta5;
+      var _props$chatConfig5, _props$chatConfig5$Li, _props$chatConfig6, _props$chatConfig6$Li, _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta2, _inMemoryState$appSta3;
       // If chat is out of operating hours chat widget sets the conversation state to OutOfOffice.
       if (typeof (props === null || props === void 0 ? void 0 : (_props$chatConfig5 = props.chatConfig) === null || _props$chatConfig5 === void 0 ? void 0 : (_props$chatConfig5$Li = _props$chatConfig5.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig5$Li === void 0 ? void 0 : _props$chatConfig5$Li.OutOfOperatingHours) === "string" && (props === null || props === void 0 ? void 0 : (_props$chatConfig6 = props.chatConfig) === null || _props$chatConfig6 === void 0 ? void 0 : (_props$chatConfig6$Li = _props$chatConfig6.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig6$Li === void 0 ? void 0 : _props$chatConfig6$Li.OutOfOperatingHours.toLowerCase()) === "true") {
         (state === null || state === void 0 ? void 0 : state.appStates.isMinimized) && dispatch({
@@ -455,8 +455,14 @@ const LiveChatWidgetStateful = props => {
       });
       inMemoryState.domainStates.customContext = msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.customContext;
 
-      // Only initiate new chat if widget runtime state is one of the followings
-      if (((_inMemoryState$appSta2 = inMemoryState.appStates) === null || _inMemoryState$appSta2 === void 0 ? void 0 : _inMemoryState$appSta2.conversationState) === _ConversationState.ConversationState.Closed || ((_inMemoryState$appSta3 = inMemoryState.appStates) === null || _inMemoryState$appSta3 === void 0 ? void 0 : _inMemoryState$appSta3.conversationState) === _ConversationState.ConversationState.InActive || ((_inMemoryState$appSta4 = inMemoryState.appStates) === null || _inMemoryState$appSta4 === void 0 ? void 0 : _inMemoryState$appSta4.conversationState) === _ConversationState.ConversationState.Postchat) {
+      /*
+      * If the conversation is in closed state then we start a new chat, 
+      * else if the conversation is in active state then we maximize the chat
+      *  If the conversation is in inactive or postchat state then we maximize the chat.
+      * 
+      * To start a new chat, it needs to be called via the close button or close chat via SDK.
+      **/
+      if (((_inMemoryState$appSta2 = inMemoryState.appStates) === null || _inMemoryState$appSta2 === void 0 ? void 0 : _inMemoryState$appSta2.conversationState) === _ConversationState.ConversationState.Closed) {
         _omnichannelChatComponents.BroadcastService.postMessage({
           eventName: _TelemetryConstants.BroadcastEvent.ChatInitiated
         });
@@ -465,7 +471,7 @@ const LiveChatWidgetStateful = props => {
       }
 
       // If minimized, maximize the chat
-      if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta5 = inMemoryState.appStates) === null || _inMemoryState$appSta5 === void 0 ? void 0 : _inMemoryState$appSta5.isMinimized) === true) {
+      if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta3 = inMemoryState.appStates) === null || _inMemoryState$appSta3 === void 0 ? void 0 : _inMemoryState$appSta3.isMinimized) === true) {
         var _inMemoryState$domain, _inMemoryState$domain2, _inMemoryState$domain3, _inMemoryState$domain4;
         dispatch({
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.SET_MINIMIZED,
@@ -593,12 +599,12 @@ const LiveChatWidgetStateful = props => {
         disablePolling: true
       });
       facadeChatSDK === null || facadeChatSDK === void 0 ? void 0 : facadeChatSDK.onAgentEndSession(event => {
-        var _inMemoryState$appSta6;
+        var _inMemoryState$appSta4;
         const inMemoryState = (0, _createReducer.executeReducer)(state, {
           type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
           payload: null
         });
-        if ("participantsRemoved" in event && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.conversationState) === _ConversationState.ConversationState.Active) {
+        if ("participantsRemoved" in event && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta4 = inMemoryState.appStates) === null || _inMemoryState$appSta4 === void 0 ? void 0 : _inMemoryState$appSta4.conversationState) === _ConversationState.ConversationState.Active) {
           setWebChatStyles(styles => {
             return {
               ...styles,
@@ -741,13 +747,13 @@ const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   (0, _react2.useEffect)(() => {
-    var _inMemoryState$appSta7;
+    var _inMemoryState$appSta5;
     const inMemoryState = (0, _createReducer.executeReducer)(state, {
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     (0, _chatDisconnectHelper.handleChatDisconnect)(props, inMemoryState, setWebChatStyles);
-    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta7 = inMemoryState.appStates) === null || _inMemoryState$appSta7 === void 0 ? void 0 : _inMemoryState$appSta7.chatDisconnectEventReceived;
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta5 = inMemoryState.appStates) === null || _inMemoryState$appSta5 === void 0 ? void 0 : _inMemoryState$appSta5.chatDisconnectEventReceived;
     if (chatDisconnectState && adapter) {
       try {
         adapter.end();

package/lib/cjs/components/ooohpanestateful/OOOHPaneStateful.js

@@ -11,6 +11,7 @@ var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _defaultgeneralOOOHPaneStyleProps = require("./common/defaultStyleProps/defaultgeneralOOOHPaneStyleProps");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
+var _dompurify = _interopRequireDefault(require("dompurify"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
@@ -49,6 +50,9 @@ const OutOfOfficeHoursPaneStateful = props => {
       ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
     });
   }, []);
+  if (controlProps !== null && controlProps !== void 0 && controlProps.titleText) {
+    controlProps.titleText = _dompurify.default.sanitize(controlProps.titleText);
+  }
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.OutOfOfficeHoursPane, {
     componentOverrides: props.componentOverrides,
     controlProps: controlProps,

package/lib/cjs/components/postchatsurveypanestateful/PostChatSurveyPaneStateful.js

@@ -14,17 +14,19 @@ var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _defaultgeneralPostChatSurveyPaneStyleProps = require("./common/defaultStyleProps/defaultgeneralPostChatSurveyPaneStyleProps");
 var _utils = require("../../common/utils");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
+var _isValidSurveyUrl = _interopRequireDefault(require("./common/isValidSurveyUrl"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 const generateSurveyInviteLink = function (surveyInviteLink, isEmbed, locale, compact) {
   let showMultiLingual = arguments.length > 4 && arguments[4] !== undefined ? arguments[4] : false;
-  const surveyLink = `${surveyInviteLink}
-            &embed=${isEmbed.toString()}
-            &compact=${compact.toString() ?? "true"}
-            &lang=${locale ?? "en-us"}
-            &showmultilingual=${showMultiLingual.toString() ?? "false"}`;
-  return surveyLink;
+  const surveyLinkParams = new URLSearchParams({
+    embed: isEmbed.toString(),
+    compact: (compact ?? true).toString(),
+    lang: locale ?? "en-us",
+    showmultilingual: (showMultiLingual ?? false).toString()
+  });
+  return `${surveyInviteLink}&${surveyLinkParams.toString()}`;
 };
 const PostChatSurveyPaneStateful = props => {
   var _props$styleProps, _state$appStates, _props$controlProps;
@@ -54,6 +56,20 @@ const PostChatSurveyPaneStateful = props => {
     surveyURL: ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.surveyURL) ?? surveyInviteLink,
     ...props.controlProps
   };
+  if (controlProps.surveyURL) {
+    if (!(0, _isValidSurveyUrl.default)(controlProps.surveyURL)) {
+      _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.PostChatSurveyUrlValidationFailed,
+        Description: `${controlProps.surveyURL} is not a valid Survey URL`
+      });
+      controlProps.surveyURL = "";
+    } else {
+      _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+        Event: _TelemetryConstants.TelemetryEvent.PostChatSurveyUrlValidationCompleted,
+        Description: `${controlProps.surveyURL} is a valid Survey URL`
+      });
+    }
+  }
 
   // Move focus to the first button
   (0, _react.useEffect)(() => {

package/lib/cjs/components/postchatsurveypanestateful/common/isValidSurveyUrl.js

@@ -0,0 +1,28 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _utils = require("../../../common/utils");
+const validRootDomains = ["microsoft.com", "microsoft.us", "appsplatform.us", "powervirtualagents.cn"];
+const isValidSurveyUrl = url => {
+  if ((0, _utils.isNullOrEmptyString)(url)) {
+    return false;
+  }
+  try {
+    const objectUrl = new URL(url);
+    if (!objectUrl.origin || objectUrl.origin === "null") {
+      return false;
+    }
+    const validDomain = validRootDomains.find(domain => objectUrl.origin.endsWith(domain));
+    if (validDomain) {
+      return true;
+    }
+  } catch (error) {
+    return false;
+  }
+  return false;
+};
+var _default = isValidSurveyUrl;
+exports.default = _default;

package/lib/cjs/contexts/common/LiveChatWidgetContextInitialState.js

@@ -4,12 +4,12 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.getLiveChatWidgetContextInitialState = void 0;
-var _ConversationState = require("./ConversationState");
-var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
-var _utils = require("../../common/utils");
-var _defaultClientDataStoreProvider = require("../../common/storage/default/defaultClientDataStoreProvider");
 var _Constants = require("../../common/Constants");
+var _utils = require("../../common/utils");
+var _ConversationState = require("./ConversationState");
 var _StartChatFailureType = require("./StartChatFailureType");
+var _defaultClientDataStoreProvider = require("../../common/storage/default/defaultClientDataStoreProvider");
+var _defaultMiddlewareLocalizedTexts = require("../../components/webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts");
 const getLiveChatWidgetContextInitialState = props => {
   var _props$controlProps, _props$webChatContain;
   const widgetCacheId = (0, _utils.getWidgetCacheIdfromProps)(props);

package/lib/cjs/firstresponselatency/Constants.js

@@ -0,0 +1,13 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.ScenarioType = void 0;
+let ScenarioType;
+exports.ScenarioType = ScenarioType;
+(function (ScenarioType) {
+  ScenarioType["UserSendMessageStrategy"] = "UserSendMessageStrategy";
+  ScenarioType["SystemMessageStrategy"] = "SystemMessageStrategy";
+  ScenarioType["ReceivedMessageStrategy"] = "ReceivedMessageStrategy";
+})(ScenarioType || (exports.ScenarioType = ScenarioType = {}));

package/lib/cjs/firstresponselatency/FirstResponseLatencyTracker.js

@@ -0,0 +1,152 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.FirstResponseLatencyTracker = void 0;
+var _TelemetryConstants = require("../common/telemetry/TelemetryConstants");
+var _TelemetryHelper = require("../common/telemetry/TelemetryHelper");
+function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
+function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
+function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
+class FirstResponseLatencyTracker {
+  constructor() {
+    _defineProperty(this, "isABotConversation", false);
+    _defineProperty(this, "isStarted", false);
+    _defineProperty(this, "isEnded", false);
+    _defineProperty(this, "startTrackingMessage", void 0);
+    _defineProperty(this, "stopTrackingMessage", void 0);
+    // this is a workaround to ensure in reload we track effectively the messages
+    // we do have a mechanism in place to prevent log agent messages.
+    this.isABotConversation = true;
+  }
+  createTrackingMessage(payload, type) {
+    return {
+      Id: payload.Id,
+      role: payload.role,
+      timestamp: payload === null || payload === void 0 ? void 0 : payload.timestamp,
+      tags: payload.tags,
+      messageType: payload.messageType,
+      text: payload.text,
+      type: type,
+      checkTime: new Date().getTime()
+    };
+  }
+
+  // Tracking Functions
+  startTracking(payload) {
+    //  this prevents to initiate tracking for multiple incoming messages
+    if (this.isStarted) {
+      return;
+    }
+    // this is to ensure we track only messages where bot is engaged
+    if (!this.isABotConversation) {
+      return;
+    }
+
+    // control of states to prevent clashing of messages
+    this.isStarted = true;
+    this.isEnded = false;
+
+    // The idea  of using types is to enrich telemetry data 
+    this.startTrackingMessage = this.createTrackingMessage(payload, "userMessage");
+  }
+  handleAgentMessage(payload) {
+    var _payload$tags;
+    // this tag so far is only present in agent messages
+    if (payload !== null && payload !== void 0 && (_payload$tags = payload.tags) !== null && _payload$tags !== void 0 && _payload$tags.includes("public")) {
+      this.deregister();
+    }
+  }
+  stopTracking(payload) {
+    var _this$stopTrackingMes, _this$startTrackingMe;
+    // this prevents execution for multiple incoming messages from the bot.
+    if (this.isEnded && !this.isStarted) {
+      return;
+    }
+
+    // control of states to prevent clashing of messages
+    this.isEnded = true;
+    this.isStarted = false;
+
+    // The idea  of using types is to enrich telemetry data 
+    this.stopTrackingMessage = this.createTrackingMessage(payload, "botMessage");
+    // calculating elapsed time
+    const elapsedTime = (((_this$stopTrackingMes = this.stopTrackingMessage) === null || _this$stopTrackingMes === void 0 ? void 0 : _this$stopTrackingMes.checkTime) ?? 0) - (((_this$startTrackingMe = this.startTrackingMessage) === null || _this$startTrackingMe === void 0 ? void 0 : _this$startTrackingMe.checkTime) ?? 0);
+    _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.MessageLapTrack,
+      Description: "First response latency tracking",
+      CustomProperties: {
+        elapsedTime,
+        userMessage: this.startTrackingMessage,
+        botMessage: this.stopTrackingMessage
+      }
+    });
+  }
+
+  // mechanism to ensure we track only allowed conversations
+  isMessageFromValidSender(payload) {
+    var _payload$tags2;
+    // agent scenario
+    if (payload !== null && payload !== void 0 && (_payload$tags2 = payload.tags) !== null && _payload$tags2 !== void 0 && _payload$tags2.includes("public")) {
+      this.handleAgentMessage(payload);
+      return false;
+    }
+    return true;
+  }
+  startClock(payload) {
+    try {
+      if (!payload || !payload.Id) {
+        throw new Error("Invalid payload");
+      }
+      // in the case of a reload, tracker will be paused, until last history message is received
+      // this is because we dont have a way to identidy send messages as part of the history
+      //if (this.inPause) return;
+      this.startTracking(payload);
+    } catch (e) {
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.MessageStartLapTrackError,
+        Description: "Error while starting the clock",
+        ExceptionDetails: e,
+        CustomProperties: {
+          payload: payload
+        }
+      });
+    }
+  }
+  stopClock(payload) {
+    try {
+      if (!payload || !payload.Id) {
+        throw new Error("Invalid payload");
+      }
+      if (!this.isMessageFromValidSender(payload)) return;
+      if (this.isABotConversation && this.isStarted) {
+        this.stopTracking(payload);
+      }
+    } catch (e) {
+      console.error("FRL : error while trying to stop the tracker", e);
+      _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.ERROR, {
+        Event: _TelemetryConstants.TelemetryEvent.MessageStopLapTrackError,
+        Description: "Error while stopping the clock",
+        ExceptionDetails: e,
+        CustomProperties: {
+          payload: payload
+        }
+      });
+      //reset state
+      this.startTrackingMessage = undefined;
+      this.stopTrackingMessage = undefined;
+      this.isStarted = false;
+      this.isEnded = false;
+    }
+  }
+  deregister() {
+    // Reset State
+    this.isABotConversation = false;
+    this.isStarted = false;
+    this.isEnded = false;
+    this.startTrackingMessage = undefined;
+    this.stopTrackingMessage = undefined;
+  }
+}
+exports.FirstResponseLatencyTracker = FirstResponseLatencyTracker;

package/lib/cjs/firstresponselatency/util.js

@@ -0,0 +1,85 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.polyfillMessagePayloadForEvent = exports.isHistoryMessage = exports.getScenarioType = exports.buildMessagePayload = void 0;
+var _Constants = require("./Constants");
+var _Constants2 = require("../common/Constants");
+const isHistoryMessage = (activity, startTime) => {
+  try {
+    if ((activity === null || activity === void 0 ? void 0 : activity.type) === _Constants2.Constants.message) {
+      var _activity$channelData, _activity$channelData2;
+      // this is an old piece of code, probably no longer relevant
+      if (activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && (_activity$channelData2 = _activity$channelData.tags) !== null && _activity$channelData2 !== void 0 && _activity$channelData2.includes(_Constants2.Constants.historyMessageTag)) return true;
+
+      // Id is an epoch time in milliseconds , in utc format, for some reason is in a string format
+      if (activity !== null && activity !== void 0 && activity.id) {
+        /// activity.id is an string that contains epoch time in milliseconds
+        const activityId = parseInt(activity === null || activity === void 0 ? void 0 : activity.id);
+
+        // if the activity id is not a number, we default to new message
+        if (isNaN(activityId)) {
+          return false;
+        }
+
+        // if the activity id is less than the start time, it means that the message is a history message
+        if (activityId < startTime) {
+          return true;
+        }
+      }
+      // anything else will be considered a new message
+      return false;
+    }
+  } catch (e) {
+    // if there is an error in parsing the activity id, we will consider it a new message
+    console.error("Error in parsing activity id: ", e);
+  }
+  return false;
+};
+exports.isHistoryMessage = isHistoryMessage;
+const buildMessagePayload = (activity, userId) => {
+  var _text, _text2, _activity$channelData3, _activity$from;
+  return {
+    // To identify hidden contents vs empty content
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    text: (activity === null || activity === void 0 ? void 0 : (_text = activity.text) === null || _text === void 0 ? void 0 : _text.length) >= 1 ? `*contents hidden (${activity === null || activity === void 0 ? void 0 : (_text2 = activity.text) === null || _text2 === void 0 ? void 0 : _text2.length} chars)*` : "",
+    type: activity === null || activity === void 0 ? void 0 : activity.type,
+    timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
+    userId: userId,
+    tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.tags,
+    messageType: "",
+    Id: activity === null || activity === void 0 ? void 0 : activity.id,
+    role: activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role,
+    isChatComplete: false
+  };
+};
+exports.buildMessagePayload = buildMessagePayload;
+const polyfillMessagePayloadForEvent = (activity, payload, conversationId) => {
+  var _activity$conversatio, _attachments, _activity$from2;
+  return {
+    ...payload,
+    channelData: activity === null || activity === void 0 ? void 0 : activity.channelData,
+    chatId: activity === null || activity === void 0 ? void 0 : (_activity$conversatio = activity.conversation) === null || _activity$conversatio === void 0 ? void 0 : _activity$conversatio.id,
+    conversationId: conversationId,
+    Id: activity === null || activity === void 0 ? void 0 : activity.id,
+    isChatComplete: false,
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    text: activity === null || activity === void 0 ? void 0 : activity.text,
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    attachment: (activity === null || activity === void 0 ? void 0 : (_attachments = activity.attachments) === null || _attachments === void 0 ? void 0 : _attachments.length) >= 1 ? activity === null || activity === void 0 ? void 0 : activity.attachments : [],
+    role: activity === null || activity === void 0 ? void 0 : (_activity$from2 = activity.from) === null || _activity$from2 === void 0 ? void 0 : _activity$from2.role
+  };
+};
+exports.polyfillMessagePayloadForEvent = polyfillMessagePayloadForEvent;
+const getScenarioType = activity => {
+  var _activity$from3, _activity$channelData4, _activity$channelData5;
+  if ((activity === null || activity === void 0 ? void 0 : (_activity$from3 = activity.from) === null || _activity$from3 === void 0 ? void 0 : _activity$from3.role) === _Constants2.Constants.userMessageTag) {
+    return _Constants.ScenarioType.UserSendMessageStrategy;
+  }
+  if (activity !== null && activity !== void 0 && (_activity$channelData4 = activity.channelData) !== null && _activity$channelData4 !== void 0 && (_activity$channelData5 = _activity$channelData4.tags) !== null && _activity$channelData5 !== void 0 && _activity$channelData5.includes(_Constants2.Constants.systemMessageTag)) {
+    return _Constants.ScenarioType.SystemMessageStrategy;
+  }
+  return _Constants.ScenarioType.ReceivedMessageStrategy;
+};
+exports.getScenarioType = getScenarioType;

package/lib/cjs/plugins/createChatTranscript.js

@@ -173,7 +173,7 @@ class TranscriptHTMLBuilder {
                 <script>
                     class Translator {
                         static convertTranscriptMessageToActivity(message) {
-                            const {created, OriginalMessageId, id, isControlMessage, content, tags, from, attachments, amsMetadata, amsReferences} = message;
+                            const {created, OriginalMessageId, id, isControlMessage, content, tags, from, attachments, amsMetadata, amsReferences, amsreferences} = message;
                             
                             //it's required to convert the id to a number, otherwise the webchat will not render the messages in the correct order
                             // if the OrginalMessageId is not present, we can use the id as the sequence id, which is always present.
@@ -220,7 +220,7 @@ class TranscriptHTMLBuilder {
                             }
 
                             // Attachments
-                            if (amsReferences && amsMetadata) {
+                            if ((amsReferences || amsreferences) && amsMetadata) {
                                 const metadata = JSON.parse(amsMetadata);
                                 const { fileName } = metadata[0];
                                 const text = \`${this.attachmentMessage}\${fileName}\`;
@@ -244,7 +244,7 @@ class TranscriptHTMLBuilder {
                             // Message
                             if (content) {
                                 // Adaptive card formatting
-                                if (content.includes('"text"') && content.includes('"attachments"') && content.includes('"suggestedActions"')) {
+                                if (content.includes('"attachments"') || content.includes('"suggestedActions"')) {
                                     try {
                                         const partialActivity = JSON.parse(content);
                                         return {
@@ -683,7 +683,7 @@ const createChatTranscript = async function (transcript, facadeChatSDK) {
     messages = await Promise.all(transcriptMessages.map(async message => {
       // eslint-disable-line @typescript-eslint/no-explicit-any
       const {
-        amsReferences,
+        amsReferences = message.amsreferences,
         amsMetadata
       } = message;
       if (amsReferences && amsMetadata) {