@microsoft/omnichannel-chat-widget 1.7.8-main.29ce174 → 1.7.8-main.50111af

package/lib/esm/plugins/createChatTranscript.js

@@ -1,3 +1,6 @@
+function _classCallCheck(instance, Constructor) { if (!(instance instanceof Constructor)) { throw new TypeError("Cannot call a class as a function"); } }
+function _defineProperties(target, props) { for (var i = 0; i < props.length; i++) { var descriptor = props[i]; descriptor.enumerable = descriptor.enumerable || false; descriptor.configurable = true; if ("value" in descriptor) descriptor.writable = true; Object.defineProperty(target, _toPropertyKey(descriptor.key), descriptor); } }
+function _createClass(Constructor, protoProps, staticProps) { if (protoProps) _defineProperties(Constructor.prototype, protoProps); if (staticProps) _defineProperties(Constructor, staticProps); Object.defineProperty(Constructor, "prototype", { writable: false }); return Constructor; }
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
@@ -6,11 +9,12 @@ function _toPrimitive(input, hint) { if (typeof input !== "object" || input ===
 import { createFileAndDownload } from "../common/utils";
 import defaultLibraryScripts from "../components/footerstateful/downloadtranscriptstateful/common/defaultLibraryScripts";
 import DOMPurify from "dompurify";
-class TranscriptHTMLBuilder {
+let TranscriptHTMLBuilder = /*#__PURE__*/function () {
   // eslint-disable-line @typescript-eslint/no-explicit-any
 
-  constructor(options) {
+  function TranscriptHTMLBuilder(options) {
     var _this$options, _this$options2, _this$options3, _this$options4, _this$options5, _this$options6, _this$options7, _this$options8, _this$options9, _this$options10, _this$options11, _this$options12, _this$options13;
+    _classCallCheck(this, TranscriptHTMLBuilder);
     _defineProperty(this, "options", void 0);
     _defineProperty(this, "pageTitle", "Customer Transcript");
     _defineProperty(this, "attachmentMessage", "The following attachment was uploaded during the conversation: ");
@@ -70,59 +74,79 @@ class TranscriptHTMLBuilder {
       this.externalScripts = this.options.externalScripts;
     }
   }
-  createMetaElement() {
-    const htmlData = `
+  _createClass(TranscriptHTMLBuilder, [{
+    key: "createMetaElement",
+    value: function createMetaElement() {
+      const htmlData = `
             <meta charset="UTF-8">
         `;
-    return htmlData;
-  }
-  createTitleElement() {
-    const htmlData = `<title> ${this.pageTitle} </title>`;
-    return htmlData;
-  }
-  createScriptElement(src) {
-    let integrity = arguments.length > 1 && arguments[1] !== undefined ? arguments[1] : undefined;
-    let crossOrigin = arguments.length > 2 && arguments[2] !== undefined ? arguments[2] : undefined;
-    let referrerPolicy = arguments.length > 3 && arguments[3] !== undefined ? arguments[3] : undefined;
-    return `<script src="${src}" ${integrity ? `integrity="${integrity}"` : ""} ${crossOrigin ? `crossorigin="${crossOrigin}"` : ""} ${referrerPolicy ? `referrerpolicy="${referrerPolicy}"` : ""}><\/script>`;
-  }
-  createWebChatScriptElement() {
-    var _this$externalScripts, _this$externalScripts2, _this$externalScripts3, _this$externalScripts4, _this$externalScripts5, _this$externalScripts6, _this$externalScripts7, _this$externalScripts8, _this$externalScripts9, _this$externalScripts10;
-    return (_this$externalScripts = this.externalScripts) !== null && _this$externalScripts !== void 0 && (_this$externalScripts2 = _this$externalScripts.botframeworkWebChat) !== null && _this$externalScripts2 !== void 0 && _this$externalScripts2.src ? this.createScriptElement((_this$externalScripts3 = this.externalScripts) === null || _this$externalScripts3 === void 0 ? void 0 : (_this$externalScripts4 = _this$externalScripts3.botframeworkWebChat) === null || _this$externalScripts4 === void 0 ? void 0 : _this$externalScripts4.src, (_this$externalScripts5 = this.externalScripts) === null || _this$externalScripts5 === void 0 ? void 0 : (_this$externalScripts6 = _this$externalScripts5.botframeworkWebChat) === null || _this$externalScripts6 === void 0 ? void 0 : _this$externalScripts6.integrity, (_this$externalScripts7 = this.externalScripts) === null || _this$externalScripts7 === void 0 ? void 0 : (_this$externalScripts8 = _this$externalScripts7.botframeworkWebChat) === null || _this$externalScripts8 === void 0 ? void 0 : _this$externalScripts8.crossOrigin, (_this$externalScripts9 = this.externalScripts) === null || _this$externalScripts9 === void 0 ? void 0 : (_this$externalScripts10 = _this$externalScripts9.botframeworkWebChat) === null || _this$externalScripts10 === void 0 ? void 0 : _this$externalScripts10.referrerPolicy) : this.createScriptElement(defaultLibraryScripts.botframeworkWebChat.src);
-  }
-  createRxJsScriptElement() {
-    var _this$externalScripts11, _this$externalScripts12, _this$externalScripts13, _this$externalScripts14, _this$externalScripts15, _this$externalScripts16, _this$externalScripts17, _this$externalScripts18, _this$externalScripts19, _this$externalScripts20;
-    return (_this$externalScripts11 = this.externalScripts) !== null && _this$externalScripts11 !== void 0 && (_this$externalScripts12 = _this$externalScripts11.rxJs) !== null && _this$externalScripts12 !== void 0 && _this$externalScripts12.src ? this.createScriptElement((_this$externalScripts13 = this.externalScripts) === null || _this$externalScripts13 === void 0 ? void 0 : (_this$externalScripts14 = _this$externalScripts13.rxJs) === null || _this$externalScripts14 === void 0 ? void 0 : _this$externalScripts14.src, (_this$externalScripts15 = this.externalScripts) === null || _this$externalScripts15 === void 0 ? void 0 : (_this$externalScripts16 = _this$externalScripts15.rxJs) === null || _this$externalScripts16 === void 0 ? void 0 : _this$externalScripts16.integrity, (_this$externalScripts17 = this.externalScripts) === null || _this$externalScripts17 === void 0 ? void 0 : (_this$externalScripts18 = _this$externalScripts17.rxJs) === null || _this$externalScripts18 === void 0 ? void 0 : _this$externalScripts18.crossOrigin, (_this$externalScripts19 = this.externalScripts) === null || _this$externalScripts19 === void 0 ? void 0 : (_this$externalScripts20 = _this$externalScripts19.rxJs) === null || _this$externalScripts20 === void 0 ? void 0 : _this$externalScripts20.referrerPolicy) : this.createScriptElement(defaultLibraryScripts.rxJs.src, defaultLibraryScripts.rxJs.integrity, defaultLibraryScripts.rxJs.crossOrigin, defaultLibraryScripts.rxJs.referrerPolicy);
-  }
-  createReactScriptElement() {
-    var _this$externalScripts21, _this$externalScripts22, _this$externalScripts23, _this$externalScripts24, _this$externalScripts25, _this$externalScripts26, _this$externalScripts27, _this$externalScripts28, _this$externalScripts29, _this$externalScripts30;
-    return (_this$externalScripts21 = this.externalScripts) !== null && _this$externalScripts21 !== void 0 && (_this$externalScripts22 = _this$externalScripts21.react) !== null && _this$externalScripts22 !== void 0 && _this$externalScripts22.src ? this.createScriptElement((_this$externalScripts23 = this.externalScripts) === null || _this$externalScripts23 === void 0 ? void 0 : (_this$externalScripts24 = _this$externalScripts23.react) === null || _this$externalScripts24 === void 0 ? void 0 : _this$externalScripts24.src, (_this$externalScripts25 = this.externalScripts) === null || _this$externalScripts25 === void 0 ? void 0 : (_this$externalScripts26 = _this$externalScripts25.react) === null || _this$externalScripts26 === void 0 ? void 0 : _this$externalScripts26.integrity, (_this$externalScripts27 = this.externalScripts) === null || _this$externalScripts27 === void 0 ? void 0 : (_this$externalScripts28 = _this$externalScripts27.react) === null || _this$externalScripts28 === void 0 ? void 0 : _this$externalScripts28.crossOrigin, (_this$externalScripts29 = this.externalScripts) === null || _this$externalScripts29 === void 0 ? void 0 : (_this$externalScripts30 = _this$externalScripts29.react) === null || _this$externalScripts30 === void 0 ? void 0 : _this$externalScripts30.referrerPolicy) : this.createScriptElement(defaultLibraryScripts.react.src);
-  }
-  createReactDomScriptElement() {
-    var _this$externalScripts31, _this$externalScripts32, _this$externalScripts33, _this$externalScripts34, _this$externalScripts35, _this$externalScripts36, _this$externalScripts37, _this$externalScripts38, _this$externalScripts39, _this$externalScripts40, _this$externalScripts41, _this$externalScripts42;
-    return (_this$externalScripts31 = this.externalScripts) !== null && _this$externalScripts31 !== void 0 && (_this$externalScripts32 = _this$externalScripts31.reactDom) !== null && _this$externalScripts32 !== void 0 && _this$externalScripts32.src ? this.createScriptElement((_this$externalScripts33 = this.externalScripts) === null || _this$externalScripts33 === void 0 ? void 0 : (_this$externalScripts34 = _this$externalScripts33.reactDom) === null || _this$externalScripts34 === void 0 ? void 0 : _this$externalScripts34.src, (_this$externalScripts35 = this.externalScripts) === null || _this$externalScripts35 === void 0 ? void 0 : (_this$externalScripts36 = _this$externalScripts35.reactDom) === null || _this$externalScripts36 === void 0 ? void 0 : _this$externalScripts36.integrity, (_this$externalScripts37 = this.externalScripts) === null || _this$externalScripts37 === void 0 ? void 0 : (_this$externalScripts38 = _this$externalScripts37.reactDom) === null || _this$externalScripts38 === void 0 ? void 0 : _this$externalScripts38.crossOrigin, (_this$externalScripts39 = this.externalScripts) === null || _this$externalScripts39 === void 0 ? void 0 : (_this$externalScripts40 = _this$externalScripts39.reactDom) === null || _this$externalScripts40 === void 0 ? void 0 : _this$externalScripts40.referrerPolicy) : this.createScriptElement(((_this$externalScripts41 = this.externalScripts) === null || _this$externalScripts41 === void 0 ? void 0 : (_this$externalScripts42 = _this$externalScripts41.reactDom) === null || _this$externalScripts42 === void 0 ? void 0 : _this$externalScripts42.src) ?? defaultLibraryScripts.reactDom.src);
-  }
-  createMarkdownItScriptElement() {
-    var _this$externalScripts43, _this$externalScripts44, _this$externalScripts45, _this$externalScripts46, _this$externalScripts47, _this$externalScripts48, _this$externalScripts49, _this$externalScripts50, _this$externalScripts51, _this$externalScripts52;
-    return (_this$externalScripts43 = this.externalScripts) !== null && _this$externalScripts43 !== void 0 && (_this$externalScripts44 = _this$externalScripts43.markdownIt) !== null && _this$externalScripts44 !== void 0 && _this$externalScripts44.src ? this.createScriptElement((_this$externalScripts45 = this.externalScripts) === null || _this$externalScripts45 === void 0 ? void 0 : (_this$externalScripts46 = _this$externalScripts45.markdownIt) === null || _this$externalScripts46 === void 0 ? void 0 : _this$externalScripts46.src, (_this$externalScripts47 = this.externalScripts) === null || _this$externalScripts47 === void 0 ? void 0 : (_this$externalScripts48 = _this$externalScripts47.markdownIt) === null || _this$externalScripts48 === void 0 ? void 0 : _this$externalScripts48.integrity, (_this$externalScripts49 = this.externalScripts) === null || _this$externalScripts49 === void 0 ? void 0 : (_this$externalScripts50 = _this$externalScripts49.markdownIt) === null || _this$externalScripts50 === void 0 ? void 0 : _this$externalScripts50.crossOrigin, (_this$externalScripts51 = this.externalScripts) === null || _this$externalScripts51 === void 0 ? void 0 : (_this$externalScripts52 = _this$externalScripts51.markdownIt) === null || _this$externalScripts52 === void 0 ? void 0 : _this$externalScripts52.referrerPolicy) : this.createScriptElement(defaultLibraryScripts.markdownIt.src, defaultLibraryScripts.markdownIt.integrity, defaultLibraryScripts.markdownIt.crossOrigin);
-  }
-  createExternalScriptElements() {
-    const webChatScript = this.createWebChatScriptElement();
-    const rxJsScript = this.createRxJsScriptElement();
-    const reactScript = this.createReactScriptElement();
-    const reactDomScript = this.createReactDomScriptElement();
-    const markdownItScript = this.createMarkdownItScriptElement();
-    const htmlData = `
+      return htmlData;
+    }
+  }, {
+    key: "createTitleElement",
+    value: function createTitleElement() {
+      const htmlData = `<title> ${this.pageTitle} </title>`;
+      return htmlData;
+    }
+  }, {
+    key: "createScriptElement",
+    value: function createScriptElement(src) {
+      let integrity = arguments.length > 1 && arguments[1] !== undefined ? arguments[1] : undefined;
+      let crossOrigin = arguments.length > 2 && arguments[2] !== undefined ? arguments[2] : undefined;
+      let referrerPolicy = arguments.length > 3 && arguments[3] !== undefined ? arguments[3] : undefined;
+      return `<script src="${src}" ${integrity ? `integrity="${integrity}"` : ""} ${crossOrigin ? `crossorigin="${crossOrigin}"` : ""} ${referrerPolicy ? `referrerpolicy="${referrerPolicy}"` : ""}><\/script>`;
+    }
+  }, {
+    key: "createWebChatScriptElement",
+    value: function createWebChatScriptElement() {
+      var _this$externalScripts, _this$externalScripts2, _this$externalScripts3, _this$externalScripts4, _this$externalScripts5, _this$externalScripts6, _this$externalScripts7, _this$externalScripts8, _this$externalScripts9, _this$externalScripts10;
+      return (_this$externalScripts = this.externalScripts) !== null && _this$externalScripts !== void 0 && (_this$externalScripts2 = _this$externalScripts.botframeworkWebChat) !== null && _this$externalScripts2 !== void 0 && _this$externalScripts2.src ? this.createScriptElement((_this$externalScripts3 = this.externalScripts) === null || _this$externalScripts3 === void 0 ? void 0 : (_this$externalScripts4 = _this$externalScripts3.botframeworkWebChat) === null || _this$externalScripts4 === void 0 ? void 0 : _this$externalScripts4.src, (_this$externalScripts5 = this.externalScripts) === null || _this$externalScripts5 === void 0 ? void 0 : (_this$externalScripts6 = _this$externalScripts5.botframeworkWebChat) === null || _this$externalScripts6 === void 0 ? void 0 : _this$externalScripts6.integrity, (_this$externalScripts7 = this.externalScripts) === null || _this$externalScripts7 === void 0 ? void 0 : (_this$externalScripts8 = _this$externalScripts7.botframeworkWebChat) === null || _this$externalScripts8 === void 0 ? void 0 : _this$externalScripts8.crossOrigin, (_this$externalScripts9 = this.externalScripts) === null || _this$externalScripts9 === void 0 ? void 0 : (_this$externalScripts10 = _this$externalScripts9.botframeworkWebChat) === null || _this$externalScripts10 === void 0 ? void 0 : _this$externalScripts10.referrerPolicy) : this.createScriptElement(defaultLibraryScripts.botframeworkWebChat.src);
+    }
+  }, {
+    key: "createRxJsScriptElement",
+    value: function createRxJsScriptElement() {
+      var _this$externalScripts11, _this$externalScripts12, _this$externalScripts13, _this$externalScripts14, _this$externalScripts15, _this$externalScripts16, _this$externalScripts17, _this$externalScripts18, _this$externalScripts19, _this$externalScripts20;
+      return (_this$externalScripts11 = this.externalScripts) !== null && _this$externalScripts11 !== void 0 && (_this$externalScripts12 = _this$externalScripts11.rxJs) !== null && _this$externalScripts12 !== void 0 && _this$externalScripts12.src ? this.createScriptElement((_this$externalScripts13 = this.externalScripts) === null || _this$externalScripts13 === void 0 ? void 0 : (_this$externalScripts14 = _this$externalScripts13.rxJs) === null || _this$externalScripts14 === void 0 ? void 0 : _this$externalScripts14.src, (_this$externalScripts15 = this.externalScripts) === null || _this$externalScripts15 === void 0 ? void 0 : (_this$externalScripts16 = _this$externalScripts15.rxJs) === null || _this$externalScripts16 === void 0 ? void 0 : _this$externalScripts16.integrity, (_this$externalScripts17 = this.externalScripts) === null || _this$externalScripts17 === void 0 ? void 0 : (_this$externalScripts18 = _this$externalScripts17.rxJs) === null || _this$externalScripts18 === void 0 ? void 0 : _this$externalScripts18.crossOrigin, (_this$externalScripts19 = this.externalScripts) === null || _this$externalScripts19 === void 0 ? void 0 : (_this$externalScripts20 = _this$externalScripts19.rxJs) === null || _this$externalScripts20 === void 0 ? void 0 : _this$externalScripts20.referrerPolicy) : this.createScriptElement(defaultLibraryScripts.rxJs.src, defaultLibraryScripts.rxJs.integrity, defaultLibraryScripts.rxJs.crossOrigin, defaultLibraryScripts.rxJs.referrerPolicy);
+    }
+  }, {
+    key: "createReactScriptElement",
+    value: function createReactScriptElement() {
+      var _this$externalScripts21, _this$externalScripts22, _this$externalScripts23, _this$externalScripts24, _this$externalScripts25, _this$externalScripts26, _this$externalScripts27, _this$externalScripts28, _this$externalScripts29, _this$externalScripts30;
+      return (_this$externalScripts21 = this.externalScripts) !== null && _this$externalScripts21 !== void 0 && (_this$externalScripts22 = _this$externalScripts21.react) !== null && _this$externalScripts22 !== void 0 && _this$externalScripts22.src ? this.createScriptElement((_this$externalScripts23 = this.externalScripts) === null || _this$externalScripts23 === void 0 ? void 0 : (_this$externalScripts24 = _this$externalScripts23.react) === null || _this$externalScripts24 === void 0 ? void 0 : _this$externalScripts24.src, (_this$externalScripts25 = this.externalScripts) === null || _this$externalScripts25 === void 0 ? void 0 : (_this$externalScripts26 = _this$externalScripts25.react) === null || _this$externalScripts26 === void 0 ? void 0 : _this$externalScripts26.integrity, (_this$externalScripts27 = this.externalScripts) === null || _this$externalScripts27 === void 0 ? void 0 : (_this$externalScripts28 = _this$externalScripts27.react) === null || _this$externalScripts28 === void 0 ? void 0 : _this$externalScripts28.crossOrigin, (_this$externalScripts29 = this.externalScripts) === null || _this$externalScripts29 === void 0 ? void 0 : (_this$externalScripts30 = _this$externalScripts29.react) === null || _this$externalScripts30 === void 0 ? void 0 : _this$externalScripts30.referrerPolicy) : this.createScriptElement(defaultLibraryScripts.react.src);
+    }
+  }, {
+    key: "createReactDomScriptElement",
+    value: function createReactDomScriptElement() {
+      var _this$externalScripts31, _this$externalScripts32, _this$externalScripts33, _this$externalScripts34, _this$externalScripts35, _this$externalScripts36, _this$externalScripts37, _this$externalScripts38, _this$externalScripts39, _this$externalScripts40, _this$externalScripts41, _this$externalScripts42;
+      return (_this$externalScripts31 = this.externalScripts) !== null && _this$externalScripts31 !== void 0 && (_this$externalScripts32 = _this$externalScripts31.reactDom) !== null && _this$externalScripts32 !== void 0 && _this$externalScripts32.src ? this.createScriptElement((_this$externalScripts33 = this.externalScripts) === null || _this$externalScripts33 === void 0 ? void 0 : (_this$externalScripts34 = _this$externalScripts33.reactDom) === null || _this$externalScripts34 === void 0 ? void 0 : _this$externalScripts34.src, (_this$externalScripts35 = this.externalScripts) === null || _this$externalScripts35 === void 0 ? void 0 : (_this$externalScripts36 = _this$externalScripts35.reactDom) === null || _this$externalScripts36 === void 0 ? void 0 : _this$externalScripts36.integrity, (_this$externalScripts37 = this.externalScripts) === null || _this$externalScripts37 === void 0 ? void 0 : (_this$externalScripts38 = _this$externalScripts37.reactDom) === null || _this$externalScripts38 === void 0 ? void 0 : _this$externalScripts38.crossOrigin, (_this$externalScripts39 = this.externalScripts) === null || _this$externalScripts39 === void 0 ? void 0 : (_this$externalScripts40 = _this$externalScripts39.reactDom) === null || _this$externalScripts40 === void 0 ? void 0 : _this$externalScripts40.referrerPolicy) : this.createScriptElement(((_this$externalScripts41 = this.externalScripts) === null || _this$externalScripts41 === void 0 ? void 0 : (_this$externalScripts42 = _this$externalScripts41.reactDom) === null || _this$externalScripts42 === void 0 ? void 0 : _this$externalScripts42.src) ?? defaultLibraryScripts.reactDom.src);
+    }
+  }, {
+    key: "createMarkdownItScriptElement",
+    value: function createMarkdownItScriptElement() {
+      var _this$externalScripts43, _this$externalScripts44, _this$externalScripts45, _this$externalScripts46, _this$externalScripts47, _this$externalScripts48, _this$externalScripts49, _this$externalScripts50, _this$externalScripts51, _this$externalScripts52;
+      return (_this$externalScripts43 = this.externalScripts) !== null && _this$externalScripts43 !== void 0 && (_this$externalScripts44 = _this$externalScripts43.markdownIt) !== null && _this$externalScripts44 !== void 0 && _this$externalScripts44.src ? this.createScriptElement((_this$externalScripts45 = this.externalScripts) === null || _this$externalScripts45 === void 0 ? void 0 : (_this$externalScripts46 = _this$externalScripts45.markdownIt) === null || _this$externalScripts46 === void 0 ? void 0 : _this$externalScripts46.src, (_this$externalScripts47 = this.externalScripts) === null || _this$externalScripts47 === void 0 ? void 0 : (_this$externalScripts48 = _this$externalScripts47.markdownIt) === null || _this$externalScripts48 === void 0 ? void 0 : _this$externalScripts48.integrity, (_this$externalScripts49 = this.externalScripts) === null || _this$externalScripts49 === void 0 ? void 0 : (_this$externalScripts50 = _this$externalScripts49.markdownIt) === null || _this$externalScripts50 === void 0 ? void 0 : _this$externalScripts50.crossOrigin, (_this$externalScripts51 = this.externalScripts) === null || _this$externalScripts51 === void 0 ? void 0 : (_this$externalScripts52 = _this$externalScripts51.markdownIt) === null || _this$externalScripts52 === void 0 ? void 0 : _this$externalScripts52.referrerPolicy) : this.createScriptElement(defaultLibraryScripts.markdownIt.src, defaultLibraryScripts.markdownIt.integrity, defaultLibraryScripts.markdownIt.crossOrigin);
+    }
+  }, {
+    key: "createExternalScriptElements",
+    value: function createExternalScriptElements() {
+      const webChatScript = this.createWebChatScriptElement();
+      const rxJsScript = this.createRxJsScriptElement();
+      const reactScript = this.createReactScriptElement();
+      const reactDomScript = this.createReactDomScriptElement();
+      const markdownItScript = this.createMarkdownItScriptElement();
+      const htmlData = `
             ${webChatScript}
             ${rxJsScript}
             ${reactScript}
             ${reactDomScript}
             ${markdownItScript}
         `;
-    return htmlData;
-  }
-  createHeadElement() {
-    const htmlData = `
+      return htmlData;
+    }
+  }, {
+    key: "createHeadElement",
+    value: function createHeadElement() {
+      const htmlData = `
             <head>
                 ${this.createMetaElement()}
                 ${this.createTitleElement()}
@@ -362,10 +386,12 @@ class TranscriptHTMLBuilder {
                 <\/style>
             </head>
         `;
-    return htmlData;
-  }
-  createBodyElement() {
-    const htmlData = `
+      return htmlData;
+    }
+  }, {
+    key: "createBodyElement",
+    value: function createBodyElement() {
+      const htmlData = `
             <body>
                 <script>
                     if (!navigator.onLine) {
@@ -646,18 +672,22 @@ class TranscriptHTMLBuilder {
                 <\/script>
             </body>
         `;
-    return htmlData;
-  }
-  createHTML() {
-    const htmlData = `
+      return htmlData;
+    }
+  }, {
+    key: "createHTML",
+    value: function createHTML() {
+      const htmlData = `
             <html>
                 ${this.createHeadElement()}
                 ${this.createBodyElement()}
             </html>
         `;
-    return htmlData;
-  }
-}
+      return htmlData;
+    }
+  }]);
+  return TranscriptHTMLBuilder;
+}();
 const createChatTranscript = async function (transcript, facadeChatSDK) {
   let renderAttachments = arguments.length > 2 && arguments[2] !== undefined ? arguments[2] : false;
   let transcriptOptions = arguments.length > 3 && arguments[3] !== undefined ? arguments[3] : {};

package/lib/esm/plugins/newMessageEventHandler.js

@@ -1,100 +1,114 @@
 import { BroadcastEvent, LogLevel, TelemetryEvent } from "../common/telemetry/TelemetryConstants";
+import { ScenarioType } from "../firstresponselatency/Constants";
+import { buildMessagePayload, getScenarioType, isHistoryMessage, polyfillMessagePayloadForEvent } from "../firstresponselatency/util";
 import { BroadcastService } from "@microsoft/omnichannel-chat-components";
 import { Constants } from "../common/Constants";
+import { FirstResponseLatencyTracker } from "../firstresponselatency/FirstResponseLatencyTracker";
 import { TelemetryHelper } from "../common/telemetry/TelemetryHelper";
 import { TelemetryManager } from "../common/telemetry/TelemetryManager";
 export const createOnNewAdapterActivityHandler = (chatId, userId) => {
+  // Hooking the message tracker in the listener, a bit invasive but easier to control.
+  const firstResponseLatencyTracker = new FirstResponseLatencyTracker();
+  // epoch time in utc for when start to listen.
+  // We dont longer have a mechanism to know if a message is history or new, so any message older than the time we start listening will be considered a history message.
+  // this is a workaround for the fact that we dont have a way to identify if a message is history or new, and it will provide consistency across different scenarios
+  const startTime = new Date().getTime();
+  let isHistoryMessageReceivedEventRaised = false;
   const onNewAdapterActivityHandler = activity => {
-    var _activity$channelData, _activity$channelData2, _activity$channelData3;
-    const isActivityMessage = (activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message;
-    const isHistoryMessage = isActivityMessage && ((activity === null || activity === void 0 ? void 0 : (_activity$channelData = activity.channelData) === null || _activity$channelData === void 0 ? void 0 : (_activity$channelData2 = _activity$channelData.tags) === null || _activity$channelData2 === void 0 ? void 0 : _activity$channelData2.includes(Constants.historyMessageTag)) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData3 = activity.channelData) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.fromList));
-    raiseMessageEvent(activity, isHistoryMessage);
+    raiseMessageEvent(activity);
   };
-  let isHistoryMessageReceivedEventRasied = false;
-  const raiseMessageEvent = (activity, isHistoryMessage) => {
+  const userSendMessageStrategy = activity => {
+    var _TelemetryManager$Int;
+    const payload = buildMessagePayload(activity, userId);
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const polyfillMessagePayloadForEvent = payload => {
-      var _activity$conversatio, _TelemetryManager$Int, _attachments;
-      return {
-        ...payload,
-        channelData: activity === null || activity === void 0 ? void 0 : activity.channelData,
-        chatId: activity === null || activity === void 0 ? void 0 : (_activity$conversatio = activity.conversation) === null || _activity$conversatio === void 0 ? void 0 : _activity$conversatio.id,
-        conversationId: (_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.conversationId,
-        id: activity === null || activity === void 0 ? void 0 : activity.id,
-        isChatComplete: false,
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        text: activity === null || activity === void 0 ? void 0 : activity.text,
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        attachment: (activity === null || activity === void 0 ? void 0 : (_attachments = activity.attachments) === null || _attachments === void 0 ? void 0 : _attachments.length) >= 1 ? activity === null || activity === void 0 ? void 0 : activity.attachments : []
-      };
+    payload.messageType = Constants.userMessageTag;
+    const newMessageSentEvent = {
+      eventName: BroadcastEvent.NewMessageSent,
+      payload: polyfillMessagePayloadForEvent(activity, payload, (_TelemetryManager$Int = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int === void 0 ? void 0 : _TelemetryManager$Int.conversationId)
     };
+    BroadcastService.postMessage(newMessageSentEvent);
+    if (!isHistoryMessage(activity, startTime)) {
+      firstResponseLatencyTracker.startClock(payload);
+    }
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.MessageSent,
+      Description: "New message sent"
+    });
+  };
+  const systemMessageStrategy = activity => {
+    const payload = buildMessagePayload(activity, userId);
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    payload.messageType = Constants.systemMessageTag;
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.SystemMessageReceived,
+      Description: "System message received"
+    });
+  };
+  const historyMessageStrategy = payload => {
+    const newMessageReceivedEvent = {
+      eventName: BroadcastEvent.HistoryMessageReceived,
+      payload: payload
+    };
+    BroadcastService.postMessage(newMessageReceivedEvent);
+    if (!isHistoryMessageReceivedEventRaised) {
+      // this is needed for reload scenarios, it helps to identify the last message received before the reload
+      isHistoryMessageReceivedEventRaised = true;
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.RehydrateMessageReceived,
+        Description: "History message received",
+        CustomProperties: payload
+      });
+    }
+  };
+  const isValidMessage = activity => {
+    var _activity$channelData, _activity$channelData2, _activity$channelData3;
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text);
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData = activity.channelData) !== null && _activity$channelData !== void 0 && _activity$channelData.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData2 = activity.channelData) === null || _activity$channelData2 === void 0 ? void 0 : (_activity$channelData3 = _activity$channelData2.tags) === null || _activity$channelData3 === void 0 ? void 0 : _activity$channelData3.length) === 0;
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
+    if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
+      return false;
+    }
+    return true;
+  };
+  const receivedMessageStrategy = activity => {
+    var _TelemetryManager$Int3;
+    if (!isValidMessage(activity)) return;
+    const isHistoryMessageReceived = isHistoryMessage(activity, startTime);
+    const payload = buildMessagePayload(activity, userId);
+    payload.messageType = Constants.userMessageTag;
+    if (isHistoryMessageReceived) {
+      var _TelemetryManager$Int2;
+      historyMessageStrategy(polyfillMessagePayloadForEvent(activity, payload, (_TelemetryManager$Int2 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int2 === void 0 ? void 0 : _TelemetryManager$Int2.conversationId));
+      return;
+    }
+    firstResponseLatencyTracker.stopClock(payload);
+    const newMessageReceivedEvent = {
+      eventName: BroadcastEvent.NewMessageReceived,
+      payload: polyfillMessagePayloadForEvent(activity, payload, (_TelemetryManager$Int3 = TelemetryManager.InternalTelemetryData) === null || _TelemetryManager$Int3 === void 0 ? void 0 : _TelemetryManager$Int3.conversationId)
+    };
+    BroadcastService.postMessage(newMessageReceivedEvent);
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.MessageReceived,
+      Description: "New message received",
+      CustomProperties: payload
+    });
+  };
+  const raiseMessageEvent = activity => {
     if ((activity === null || activity === void 0 ? void 0 : activity.type) === Constants.message) {
-      var _text, _text2, _activity$channelData4, _activity$from;
-      const payload = {
-        // To identify hidden contents vs empty content
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        text: (activity === null || activity === void 0 ? void 0 : (_text = activity.text) === null || _text === void 0 ? void 0 : _text.length) >= 1 ? `*contents hidden (${activity === null || activity === void 0 ? void 0 : (_text2 = activity.text) === null || _text2 === void 0 ? void 0 : _text2.length} chars)*` : "",
-        type: activity === null || activity === void 0 ? void 0 : activity.type,
-        timestamp: activity === null || activity === void 0 ? void 0 : activity.timestamp,
-        userId: userId,
-        tags: activity === null || activity === void 0 ? void 0 : (_activity$channelData4 = activity.channelData) === null || _activity$channelData4 === void 0 ? void 0 : _activity$channelData4.tags,
-        messageType: ""
-      };
-      if ((activity === null || activity === void 0 ? void 0 : (_activity$from = activity.from) === null || _activity$from === void 0 ? void 0 : _activity$from.role) === Constants.userMessageTag) {
-        // eslint-disable-next-line @typescript-eslint/no-explicit-any
-        payload.messageType = Constants.userMessageTag;
-        const newMessageSentEvent = {
-          eventName: BroadcastEvent.NewMessageSent,
-          payload: polyfillMessagePayloadForEvent(payload)
-        };
-        BroadcastService.postMessage(newMessageSentEvent);
-        TelemetryHelper.logActionEvent(LogLevel.INFO, {
-          Event: TelemetryEvent.MessageSent,
-          Description: "New message sent"
-        });
-      } else {
-        var _activity$channelData5, _activity$channelData6;
-        if (activity !== null && activity !== void 0 && (_activity$channelData5 = activity.channelData) !== null && _activity$channelData5 !== void 0 && (_activity$channelData6 = _activity$channelData5.tags) !== null && _activity$channelData6 !== void 0 && _activity$channelData6.includes(Constants.systemMessageTag)) {
-          // eslint-disable-next-line @typescript-eslint/no-explicit-any
-          payload.messageType = Constants.systemMessageTag;
-          TelemetryHelper.logActionEvent(LogLevel.INFO, {
-            Event: TelemetryEvent.SystemMessageReceived,
-            Description: "System message received"
-          });
-        } else {
-          var _activity$channelData7, _activity$channelData8, _activity$channelData9;
-          // eslint-disable-next-line @typescript-eslint/no-explicit-any
-          const messageHasNoText = !(activity !== null && activity !== void 0 && activity.text);
-          // eslint-disable-next-line @typescript-eslint/no-explicit-any
-          const messageHasNoTags = !(activity !== null && activity !== void 0 && activity.channelData) || !(activity !== null && activity !== void 0 && (_activity$channelData7 = activity.channelData) !== null && _activity$channelData7 !== void 0 && _activity$channelData7.tags) || (activity === null || activity === void 0 ? void 0 : (_activity$channelData8 = activity.channelData) === null || _activity$channelData8 === void 0 ? void 0 : (_activity$channelData9 = _activity$channelData8.tags) === null || _activity$channelData9 === void 0 ? void 0 : _activity$channelData9.length) === 0;
-          // eslint-disable-next-line @typescript-eslint/no-explicit-any
-          const messageHasNoAttachments = !(activity !== null && activity !== void 0 && activity.attachments) || (activity === null || activity === void 0 ? void 0 : activity.attachments.length) === 0;
-          if (messageHasNoTags && messageHasNoText && messageHasNoAttachments) {
-            return;
-          }
-          payload.messageType = Constants.userMessageTag;
-        }
-        const newMessageReceivedEvent = {
-          eventName: isHistoryMessage ? BroadcastEvent.HistoryMessageReceived : BroadcastEvent.NewMessageReceived,
-          payload: polyfillMessagePayloadForEvent(payload)
-        };
-        BroadcastService.postMessage(newMessageReceivedEvent);
-        if (!isHistoryMessage) {
-          TelemetryHelper.logActionEvent(LogLevel.INFO, {
-            Event: TelemetryEvent.MessageReceived,
-            Description: "New message received",
-            CustomProperties: payload
-          });
-        } else {
-          if (!isHistoryMessageReceivedEventRasied) {
-            isHistoryMessageReceivedEventRasied = true;
-            TelemetryHelper.logActionEvent(LogLevel.INFO, {
-              Event: TelemetryEvent.RehydrateMessageReceived,
-              Description: "History message received",
-              CustomProperties: payload
-            });
-          }
-        }
+      const scenarioType = getScenarioType(activity);
+      switch (scenarioType) {
+        case ScenarioType.UserSendMessageStrategy:
+          userSendMessageStrategy(activity);
+          break;
+        case ScenarioType.SystemMessageStrategy:
+          systemMessageStrategy(activity);
+          break;
+        case ScenarioType.ReceivedMessageStrategy:
+          receivedMessageStrategy(activity);
+          break;
       }
     }
   };

package/lib/types/common/facades/FacadeChatSDK.d.ts

@@ -43,6 +43,7 @@ export declare class FacadeChatSDK {
     private enforceBase64Encoding;
     private extractExpFromToken;
     private setToken;
+    private corroborateTokenIsSet;
     private tokenRing;
     private validateAndExecuteCall;
     initialize(optionalParams?: InitializeOptionalParams): Promise<ChatConfig>;

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -54,7 +54,9 @@ export declare enum BroadcastEvent {
     UpdateConversationDataForTelemetry = "UpdateConversationDataForTelemetry",
     ContactIdNotFound = "ContactIdNotFound",
     SyncMinimize = "SyncMinimize",
-    OnWidgetError = "OnWidgetError"
+    OnWidgetError = "OnWidgetError",
+    FMLTrackingCompletedAck = "FMLTrackingCompletedAck",
+    FMLTrackingCompleted = "FMLTrackingCompleted"
 }
 export declare enum TelemetryEvent {
     CallAdded = "CallAdded",
@@ -192,6 +194,11 @@ export declare enum TelemetryEvent {
     ReconnectChatMinimize = "ReconnectChatMinimize",
     MessageSent = "MessageSent",
     MessageReceived = "MessageReceived",
+    MessageLapTrack = "MessageLapTrack",
+    BotFirstMessageLapTrack = "BotFirstMessageLapTrack",
+    BotFirstMessageLapTrackError = "BotFirstMessageLapTrackError",
+    MessageStartLapTrackError = "MessageStartLapTrackError",
+    MessageStopLapTrackError = "MessageStopLapTrackError",
     SystemMessageReceived = "SystemMessageReceived",
     RehydrateMessageReceived = "RehydrateMessageReceived",
     CustomContextReceived = "CustomContextReceived",

package/lib/types/components/webchatcontainerstateful/interfaces/IWebChatProps.d.ts

@@ -1,6 +1,6 @@
 import { ActivityMiddleware, ActivityStatusMiddleware, AttachmentForScreenReaderMiddleware, AttachmentMiddleware, AvatarMiddleware, CardActionMiddleware, GroupActivitiesMiddleware, ScrollToEndButtonMiddleware, ToastMiddleware, TypingIndicatorMiddleware, WebSpeechPonyfillFactory } from "botframework-webchat-api";
+import { ComponentType, ReactNode } from "react";
 import { DirectLineActivity, OneOrMany } from "botframework-webchat-core";
-import { ReactNode } from "react";
 export interface IWebChatProps {
     activityMiddleware?: OneOrMany<ActivityMiddleware>;
     activityStatusMiddleware?: OneOrMany<ActivityStatusMiddleware>;
@@ -15,7 +15,7 @@ export interface IWebChatProps {
     downscaleImageToDataURL?: (blob: Blob, maxWidth: number, maxHeight: number, type: string, quality: number) => Promise<URL>;
     grammars?: any;
     groupActivitiesMiddleware?: OneOrMany<GroupActivitiesMiddleware>;
-    internalErrorBoxClass?: React.Component | Function;
+    internalErrorBoxClass?: ComponentType<any>;
     internalRenderErrorBox?: any;
     locale?: string;
     onTelemetry?: any;

package/lib/types/contexts/common/ILiveChatWidgetContext.d.ts

@@ -1,9 +1,9 @@
+import { ConfirmationState, ConversationEndEntity, ParticipantType } from "../../common/Constants";
 import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
 import { ConversationState } from "./ConversationState";
 import { IInternalTelemetryData } from "../../common/telemetry/interfaces/IInternalTelemetryData";
 import { ILiveChatWidgetLocalizedTexts } from "./ILiveChatWidgetLocalizedTexts";
 import { IRenderingMiddlewareProps } from "../../components/webchatcontainerstateful/interfaces/IRenderingMiddlewareProps";
-import { ConfirmationState, ConversationEndEntity, ParticipantType } from "../../common/Constants";
 import { StartChatFailureType } from "./StartChatFailureType";
 export interface ILiveChatWidgetContext {
     domainStates: {

package/lib/types/firstresponselatency/Constants.d.ts

@@ -0,0 +1,30 @@
+export declare enum ScenarioType {
+    UserSendMessageStrategy = "UserSendMessageStrategy",
+    SystemMessageStrategy = "SystemMessageStrategy",
+    ReceivedMessageStrategy = "ReceivedMessageStrategy"
+}
+export type MessagePayload = {
+    text: string;
+    type: string;
+    timestamp?: string | undefined;
+    userId: string;
+    tags: string[];
+    messageType: string;
+    Id: string | undefined;
+    role: string | undefined;
+    channelData?: any;
+    chatId?: string;
+    conversationId?: string;
+    isChatComplete: boolean;
+    attachment?: any[];
+};
+export type TrackingMessage = {
+    Id: string | undefined;
+    role: string | undefined;
+    timestamp: string | undefined;
+    tags: string[];
+    messageType: string;
+    text: string;
+    checkTime?: number;
+    type: string;
+};

package/lib/types/firstresponselatency/FirstMessageTrackerFromBot.d.ts

@@ -0,0 +1 @@
+export declare const createTrackingForFirstMessage: () => void;

package/lib/types/firstresponselatency/FirstResponseLatencyTracker.d.ts

@@ -0,0 +1,22 @@
+import { MessagePayload } from "./Constants";
+export declare class FirstResponseLatencyTracker {
+    private isABotConversation;
+    private isStarted;
+    private isEnded;
+    private startTrackingMessage?;
+    private stopTrackingMessage?;
+    private isReady;
+    constructor();
+    private createTrackingMessage;
+    private startTracking;
+    private handleAgentMessage;
+    private stopTracking;
+    private isMessageFromValidSender;
+    startClock(payload: MessagePayload): void;
+    stopClock(payload: MessagePayload): void;
+    private offlineNetworkListener;
+    private fmltrackingListener;
+    private rehydrateListener;
+    private historyListener;
+    private deregister;
+}

package/lib/types/firstresponselatency/util.d.ts

@@ -0,0 +1,7 @@
+import { MessagePayload, ScenarioType, TrackingMessage } from "./Constants";
+import { IActivity } from "botframework-directlinejs";
+export declare const isHistoryMessage: (activity: IActivity, startTime: number) => boolean;
+export declare const buildMessagePayload: (activity: IActivity, userId: string) => MessagePayload;
+export declare const polyfillMessagePayloadForEvent: (activity: IActivity, payload: MessagePayload, conversationId?: string) => MessagePayload;
+export declare const getScenarioType: (activity: IActivity) => ScenarioType;
+export declare const createTrackingMessage: (payload: MessagePayload, type: string) => TrackingMessage;