@microsoft/omnichannel-chat-widget 1.7.5-main.290ba08 → 1.7.6-main.d227a81

package/lib/cjs/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js

@@ -6,17 +6,25 @@ Object.defineProperty(exports, "__esModule", {
 exports.default = exports.ReconnectChatPaneStateful = void 0;
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react = _interopRequireWildcard(require("react"));
+var _utils = require("../../common/utils");
 var _ConversationState = require("../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
-var _utils = require("../../common/utils");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 var _useFacadeChatSDKStore = _interopRequireDefault(require("../../hooks/useFacadeChatSDKStore"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
 const ReconnectChatPaneStateful = props => {
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXReconnectChatPaneStart,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   const [state, dispatch] = (0, _useChatContextStore.default)();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   //const chatSDK: any = useChatSDKStore();
@@ -100,6 +108,9 @@ const ReconnectChatPaneStateful = props => {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.ReconnectChatPaneLoaded
     });
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXReconnectChatCompleted
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.ReconnectChatPane, {
     componentOverrides: reconnectChatProps === null || reconnectChatProps === void 0 ? void 0 : reconnectChatProps.componentOverrides,

package/lib/cjs/components/startchaterrorpanestateful/StartChatErrorPaneStateful.js

@@ -4,24 +4,31 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.default = exports.StartChatErrorPaneStateful = void 0;
+var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react = _interopRequireWildcard(require("react"));
-var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _utils = require("../../common/utils");
-var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _Constants = require("../../common/Constants");
+var _StartChatFailureType = require("../../contexts/common/StartChatFailureType");
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
-var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _defaultStartChatErrorPaneGeneralStyleProps = require("./common/defaultStartChatErrorPaneGeneralStyleProps");
-var _defaultStartChatErrorPaneTitleStyleProps = require("./common/defaultStartChatErrorPaneTitleStyleProps");
-var _defaultStartChatErrorPaneSubtitleStyleProps = require("./common/defaultStartChatErrorPaneSubtitleStyleProps");
-var _defaultStartChatErrorPaneIconStyleProps = require("./common/defaultStartChatErrorPaneIconStyleProps");
 var _defaultStartChatErrorPaneIconImageProps = require("./common/defaultStartChatErrorPaneIconImageProps");
-var _Constants = require("../../common/Constants");
-var _StartChatFailureType = require("../../contexts/common/StartChatFailureType");
+var _defaultStartChatErrorPaneIconStyleProps = require("./common/defaultStartChatErrorPaneIconStyleProps");
+var _defaultStartChatErrorPaneSubtitleStyleProps = require("./common/defaultStartChatErrorPaneSubtitleStyleProps");
+var _defaultStartChatErrorPaneTitleStyleProps = require("./common/defaultStartChatErrorPaneTitleStyleProps");
+var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
 const StartChatErrorPaneStateful = startChatErrorPaneProps => {
   var _startChatErrorPanePr, _startChatErrorPanePr2, _startChatErrorPanePr3, _startChatErrorPanePr4, _startChatErrorPanePr5, _startChatErrorPanePr6, _startChatErrorPanePr7, _startChatErrorPanePr8, _startChatErrorPanePr9, _startChatErrorPanePr10, _startChatErrorPanePr11;
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXStartChatErrorPaneStart
+    });
+  }, []);
   const [state] = (0, _useChatContextStore.default)();
   const generalStyleProps = Object.assign({}, _defaultStartChatErrorPaneGeneralStyleProps.defaultStartChatErrorPaneGeneralStyleProps, startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr = startChatErrorPaneProps.styleProps) === null || _startChatErrorPanePr === void 0 ? void 0 : _startChatErrorPanePr.generalStyleProps);
   const titleStyleProps = Object.assign({}, _defaultStartChatErrorPaneTitleStyleProps.defaultStartChatErrorPaneTitleStyleProps, startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr2 = startChatErrorPaneProps.styleProps) === null || _startChatErrorPanePr2 === void 0 ? void 0 : _startChatErrorPanePr2.titleStyleProps);
@@ -70,6 +77,10 @@ const StartChatErrorPaneStateful = startChatErrorPaneProps => {
       Event: _TelemetryConstants.TelemetryEvent.StartChatErrorPaneLoaded,
       Description: "Start chat error pane loaded."
     });
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXStartChatErrorCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.LoadingPane, {
     componentOverrides: startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : startChatErrorPaneProps.componentOverrides,

package/lib/cjs/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -7,6 +7,7 @@ exports.default = exports.WebChatContainerStateful = void 0;
 var _react = require("@fluentui/react");
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react2 = _interopRequireWildcard(require("react"));
+var _utils = require("../../common/utils");
 var _BotMagicCodeStore = require("./webchatcontroller/BotMagicCodeStore");
 var _botframeworkWebchat = require("botframework-webchat");
 var _Constants = require("../../common/Constants");
@@ -23,12 +24,12 @@ var _defaultSentMessageAnchorStyles = require("./webchatcontroller/middlewares/r
 var _defaultSystemMessageBoxStyles = require("./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles");
 var _defaultUserMessageBoxStyles = require("./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles");
 var _defaultWebChatContainerStatefulProps = require("./common/defaultProps/defaultWebChatContainerStatefulProps");
-var _utils = require("../../common/utils");
 var _ = require("../..");
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 /* eslint-disable @typescript-eslint/no-explicit-any */
 
+let uiTimer;
 const broadcastChannelMessageEvent = "message";
 const postActivity = activity => {
   // eslint-disable-line @typescript-eslint/no-explicit-any
@@ -56,6 +57,12 @@ const createMagicCodeSuccessResponse = signin => {
 };
 const WebChatContainerStateful = props => {
   var _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _props$webChatContain5, _props$webChatContain6, _defaultWebChatContai, _props$webChatContain7, _props$webChatContain8, _defaultWebChatContai2, _webChatContainerProp8, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _props$webChatContain9, _props$webChatContain10;
+  (0, _react2.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXWebchatContainerCompleted
+    });
+  }, []);
   const {
     BasicWebChat
   } = _botframeworkWebchat.Components;
@@ -151,6 +158,12 @@ const WebChatContainerStateful = props => {
     };
     magicCodeBroadcastChannel.addEventListener(broadcastChannelMessageEvent, eventListener);
   }, []);
+  (0, _react2.useEffect)(() => {
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXWebchatContainerCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   return /*#__PURE__*/_react2.default.createElement(_react2.default.Fragment, null, /*#__PURE__*/_react2.default.createElement("style", null, `
         .webchat__stacked-layout__content .ac-pushButton {
             cursor: pointer;

package/lib/cjs/plugins/createChatTranscript.js

@@ -14,7 +14,7 @@ class TranscriptHTMLBuilder {
   // eslint-disable-line @typescript-eslint/no-explicit-any
 
   constructor(options) {
-    var _this$options, _this$options2, _this$options3, _this$options4, _this$options5, _this$options6, _this$options7, _this$options8, _this$options9, _this$options10, _this$options11, _this$options12;
+    var _this$options, _this$options2, _this$options3, _this$options4, _this$options5, _this$options6, _this$options7, _this$options8, _this$options9, _this$options10, _this$options11, _this$options12, _this$options13;
     _defineProperty(this, "options", void 0);
     _defineProperty(this, "pageTitle", "Customer Transcript");
     _defineProperty(this, "attachmentMessage", "The following attachment was uploaded during the conversation: ");
@@ -25,6 +25,7 @@ class TranscriptHTMLBuilder {
     _defineProperty(this, "agentAvatarFontColor", "#000");
     _defineProperty(this, "customerAvatarBackgroundColor", "#2266E3");
     _defineProperty(this, "customerAvatarFontColor", "#FFF");
+    _defineProperty(this, "customerDisplayName", "");
     _defineProperty(this, "disableMarkdownMessageFormatting", false);
     _defineProperty(this, "disableNewLineMarkdownSupport", false);
     _defineProperty(this, "externalScripts", {});
@@ -60,13 +61,16 @@ class TranscriptHTMLBuilder {
     if ((_this$options9 = this.options) !== null && _this$options9 !== void 0 && _this$options9.customerAvatarFontColor) {
       this.customerAvatarFontColor = this.options.customerAvatarFontColor;
     }
-    if ((_this$options10 = this.options) !== null && _this$options10 !== void 0 && _this$options10.disableMarkdownMessageFormatting) {
+    if ((_this$options10 = this.options) !== null && _this$options10 !== void 0 && _this$options10.customerDisplayName) {
+      this.customerDisplayName = this.options.customerDisplayName;
+    }
+    if ((_this$options11 = this.options) !== null && _this$options11 !== void 0 && _this$options11.disableMarkdownMessageFormatting) {
       this.disableMarkdownMessageFormatting = this.options.disableMarkdownMessageFormatting;
     }
-    if ((_this$options11 = this.options) !== null && _this$options11 !== void 0 && _this$options11.disableNewLineMarkdownSupport) {
+    if ((_this$options12 = this.options) !== null && _this$options12 !== void 0 && _this$options12.disableNewLineMarkdownSupport) {
       this.disableNewLineMarkdownSupport = this.options.disableNewLineMarkdownSupport;
     }
-    if ((_this$options12 = this.options) !== null && _this$options12 !== void 0 && _this$options12.externalScripts) {
+    if ((_this$options13 = this.options) !== null && _this$options13 !== void 0 && _this$options13.externalScripts) {
       this.externalScripts = this.options.externalScripts;
     }
   }
@@ -528,7 +532,12 @@ class TranscriptHTMLBuilder {
                     const avatarMiddleware = () => (next) => (...args) => {
                         const [card] = args;
                         const {fromUser, activity} = card;
-                        const initials = getIconText(activity.from.name);
+                        let displayName = getIconText(activity.from.name);
+                        let customerDisplayName = '${this.customerDisplayName}';
+
+                        if (fromUser && customerDisplayName) {
+                            displayName = customerDisplayName;
+                        }
 
                         const avatarElement = React.createElement(
                             "div",
@@ -536,7 +545,7 @@ class TranscriptHTMLBuilder {
                             React.createElement(
                                 "p",
                                 null,
-                                \`\${initials}\`
+                                \`\${displayName}\`
                             )
                         );
 

package/lib/esm/common/telemetry/TelemetryConstants.js

@@ -135,6 +135,7 @@ export let TelemetryEvent;
   TelemetryEvent["ConfirmationCancelButtonClicked"] = "ConfirmationCancelButtonClicked";
   TelemetryEvent["ConfirmationConfirmButtonClicked"] = "ConfirmationConfirmButtonClicked";
   TelemetryEvent["LoadingPaneLoaded"] = "LoadingPaneLoaded";
+  TelemetryEvent["LoadingPaneUnloaded"] = "LoadingPaneUnloaded";
   TelemetryEvent["StartChatErrorPaneLoaded"] = "StartChatErrorPaneLoaded";
   TelemetryEvent["EmailTranscriptLoaded"] = "EmailTranscriptLoaded";
   TelemetryEvent["OutOfOfficePaneLoaded"] = "OutOfOfficePaneLoaded";
@@ -167,6 +168,7 @@ export let TelemetryEvent;
   TelemetryEvent["SetBotAuthProviderNotFound"] = "SetBotAuthProviderNotFound";
   TelemetryEvent["BotAuthActivityUndefinedSignInId"] = "BotAuthActivityUndefinedSignInId";
   TelemetryEvent["ThirdPartyCookiesBlocked"] = "ThirdPartyCookiesBlocked";
+  TelemetryEvent["ParticipantsRemovedEvent"] = "ParticipantsRemovedEvent";
   TelemetryEvent["ProcessingHTMLTextMiddlewareFailed"] = "ProcessingHTMLTextMiddlewareFailed";
   TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
   TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";
@@ -218,6 +220,36 @@ export let TelemetryEvent;
   TelemetryEvent["NewTokenFailed"] = "NewTokenFailed";
   TelemetryEvent["NewTokenExpired"] = "NewTokenExpired";
   TelemetryEvent["TokenEmptyOrSame"] = "TokenEmptyOrSame";
+  TelemetryEvent["UXFooterStart"] = "UXFooterStart";
+  TelemetryEvent["UXFooterCompleted"] = "UXFooterCompleted";
+  TelemetryEvent["UXHeaderStart"] = "UXHeaderStart";
+  TelemetryEvent["UXHeaderCompleted"] = "UXHeaderCompleted";
+  TelemetryEvent["UXLoadingPaneStart"] = "UXLoadingPaneStart";
+  TelemetryEvent["UXLoadingPaneCompleted"] = "UXLoadingPaneCompleted";
+  TelemetryEvent["UXNotificationPaneStart"] = "UXNotificationPaneStart";
+  TelemetryEvent["UXNotificationPaneCompleted"] = "UXNotificationPaneCompleted";
+  TelemetryEvent["UXOOHPaneStart"] = "UXOOHPaneStart";
+  TelemetryEvent["UXOOHPaneCompleted"] = "UXOOHPaneCompleted";
+  TelemetryEvent["UXPostChatLoadingPaneStart"] = "UXPostChatLoadingPaneStart";
+  TelemetryEvent["UXPostChatLoadingPaneCompleted"] = "UXPostChatLoadingPaneCompleted";
+  TelemetryEvent["UXPrechatPaneStart"] = "UXPrechatPaneStart";
+  TelemetryEvent["UXPrechatPaneCompleted"] = "UXPrechatPaneCompleted";
+  TelemetryEvent["UXProactiveChatPaneStart"] = "UXProactiveChatPaneStart";
+  TelemetryEvent["UXProactiveChatCompleted"] = "UXProactiveChatCompleted";
+  TelemetryEvent["UXReconnectChatPaneStart"] = "UXReconnectChatPaneStart";
+  TelemetryEvent["UXReconnectChatCompleted"] = "UXReconnectChatCompleted";
+  TelemetryEvent["UXStartChatErrorPaneStart"] = "UXStartChatErrorPaneStart";
+  TelemetryEvent["UXStartChatErrorCompleted"] = "UXStartChatErrorCompleted";
+  TelemetryEvent["UXEmailTranscriptPaneStart"] = "UXEmailTranscriptPaneStart";
+  TelemetryEvent["UXEmailTranscriptPaneCompleted"] = "UXEmailTranscriptPaneCompleted";
+  TelemetryEvent["UXWebchatContainerStart"] = "UXWebchatContainerStart";
+  TelemetryEvent["UXWebchatContainerCompleted"] = "UXWebchatContainerCompleted";
+  TelemetryEvent["UXLCWChatButtonStart"] = "UXLCWChatButtonStart";
+  TelemetryEvent["UXLCWChatButtonCompleted"] = "UXLCWChatButtonCompleted";
+  TelemetryEvent["UXConfirmationPaneStart"] = "UXConfirmationPaneStart";
+  TelemetryEvent["UXConfirmationPaneCompleted"] = "UXConfirmationPaneCompleted";
+  TelemetryEvent["UXLivechatwidgetStart"] = "UXLivechatwidgetStart";
+  TelemetryEvent["UXLivechatwidgetCompleted"] = "UXLivechatwidgetCompleted";
 })(TelemetryEvent || (TelemetryEvent = {}));
 export class TelemetryConstants {
   static map(eventTypeOrScenarioType) {

package/lib/esm/common/telemetry/TelemetryHelper.js

@@ -213,6 +213,16 @@ _defineProperty(TelemetryHelper, "logLoadingEvent", (logLevel, payload) => {
   };
   BroadcastService.postMessage(telemetryEvent);
 });
+_defineProperty(TelemetryHelper, "logUIEvent", (logLevel, payload) => {
+  const telemetryEvent = {
+    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
+    logLevel: logLevel,
+    payload: {
+      ...payload
+    }
+  };
+  BroadcastService.postMessage(telemetryEvent);
+});
 _defineProperty(TelemetryHelper, "logActionEvent", (logLevel, payload) => {
   const telemetryEvent = {
     eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",

package/lib/esm/components/chatbuttonstateful/ChatButtonStateful.js

@@ -1,5 +1,6 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect, useRef, useState } from "react";
+import { createTimer, setFocusOnElement } from "../../common/utils";
 import { ChatButton } from "@microsoft/omnichannel-chat-components";
 import { Constants } from "../../common/Constants";
 import { ConversationState } from "../../contexts/common/ConversationState";
@@ -7,10 +8,19 @@ import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetAc
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { TelemetryTimers } from "../../common/telemetry/TelemetryManager";
 import { defaultOutOfOfficeChatButtonStyleProps } from "./common/styleProps/defaultOutOfOfficeChatButtonStyleProps";
-import { setFocusOnElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
+let uiTimer;
 export const ChatButtonStateful = props => {
   var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP, _props$buttonProps, _props$buttonProps$co, _props$buttonProps2, _props$buttonProps2$c, _props$buttonProps3, _props$buttonProps3$c;
+  // this is to ensure the telemetry is set only once and start the load timer
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLCWChatButtonStart
+    });
+  }, []);
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [state, dispatch] = useChatContextStore();
   const {
     buttonProps,
@@ -92,6 +102,10 @@ export const ChatButtonStateful = props => {
         payload: true
       });
     }
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLCWChatButtonCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/React.createElement(ChatButton, {
     componentOverrides: buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.componentOverrides,

package/lib/esm/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -1,15 +1,22 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import { ConfirmationPane } from "@microsoft/omnichannel-chat-components";
 import React, { useEffect } from "react";
-import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
+import { createTimer, findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
+import { ConfirmationPane } from "@microsoft/omnichannel-chat-components";
+import { ConfirmationState } from "../../common/Constants";
 import { DimLayer } from "../dimlayer/DimLayer";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import useChatContextStore from "../../hooks/useChatContextStore";
-import { ConfirmationState } from "../../common/Constants";
+let uiTimer;
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const ConfirmationPaneStateful = props => {
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXConfirmationPaneStart
+    });
+  }, []);
   const initialTabIndexMap = new Map();
   let elements = [];
   const [state, dispatch] = useChatContextStore();
@@ -76,6 +83,10 @@ export const ConfirmationPaneStateful = props => {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.ConfirmationPaneLoaded
     });
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXConfirmationPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement(DimLayer, {
     brightness: (controlProps === null || controlProps === void 0 ? void 0 : controlProps.brightnessValueOnDim) ?? "0.2"

package/lib/esm/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -1,6 +1,6 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useCallback, useEffect, useState } from "react";
-import { findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, formatTemplateString, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
+import { createTimer, findAllFocusableElement, findParentFocusableElementsWithoutChildContainer, formatTemplateString, preventFocusToMoveOutOfElement, setFocusOnElement, setFocusOnSendBox, setTabIndices } from "../../common/utils";
 import { DimLayer } from "../dimlayer/DimLayer";
 import { InputValidationPane } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
@@ -11,8 +11,16 @@ import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultMiddlewareLocalizedTexts } from "../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";
 import useChatContextStore from "../../hooks/useChatContextStore";
 import useFacadeSDKStore from "../../hooks/useFacadeChatSDKStore";
+let uiTimer;
 export const EmailTranscriptPaneStateful = props => {
   var _props$controlProps;
+  // this is to ensure the telemetry is set only once and start the load timer
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXEmailTranscriptPaneStart
+    });
+  }, []);
   const initialTabIndexMap = new Map();
   let elements = [];
   const [state, dispatch] = useChatContextStore();
@@ -94,6 +102,10 @@ export const EmailTranscriptPaneStateful = props => {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.EmailTranscriptLoaded
     });
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXEmailTranscriptPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, [initialEmail]);
   return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement(DimLayer, {
     brightness: (controlProps === null || controlProps === void 0 ? void 0 : controlProps.brightnessValueOnDim) ?? "0.2"

package/lib/esm/components/footerstateful/FooterStateful.js

@@ -9,13 +9,21 @@ import { NewMessageNotificationSoundBase64 } from "../../assets/Audios";
 import { NotificationHandler } from "../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
 import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
+import { createTimer } from "../../common/utils";
 import { downloadTranscript } from "./downloadtranscriptstateful/DownloadTranscriptStateful";
 import useChatContextStore from "../../hooks/useChatContextStore";
 import useFacadeSDKStore from "../../hooks/useFacadeChatSDKStore";
+let uiTimer;
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const FooterStateful = props => {
   var _footerProps$controlP3;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXFooterStart
+    });
+  }, []);
   const [state, dispatch] = useChatContextStore();
   // hideFooterDisplay - the purpose of this is to keep the footer always "active",
   // but hide it visually in certain states (e.g., loading state) and show in some other states (e.g. active state).
@@ -92,6 +100,12 @@ export const FooterStateful = props => {
       }
     }
   }, [state.appStates.conversationState]);
+  useEffect(() => {
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXFooterCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   return /*#__PURE__*/React.createElement(React.Fragment, null, !hideFooterDisplay && /*#__PURE__*/React.createElement(Footer, {
     componentOverrides: footerProps === null || footerProps === void 0 ? void 0 : footerProps.componentOverrides,
     controlProps: controlProps,

package/lib/esm/components/headerstateful/HeaderStateful.js

@@ -1,16 +1,24 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect, useRef, useState } from "react";
+import { ConfirmationState } from "../../common/Constants";
 import { ConversationState } from "../../contexts/common/ConversationState";
+import DraggableEventEmitter from "../draggable/DraggableEventEmitter";
 import { Header } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
+import { createTimer } from "../../common/utils";
 import { defaultOutOfOfficeHeaderStyleProps } from "./common/styleProps/defaultOutOfOfficeHeaderStyleProps";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../hooks/useChatContextStore";
-import { ConfirmationState } from "../../common/Constants";
-import DraggableEventEmitter from "../draggable/DraggableEventEmitter";
+let uiTimer;
 export const HeaderStateful = props => {
   var _state$domainStates$l, _state$domainStates$l2, _state$domainStates, _headerProps$controlP, _headerProps$controlP2, _headerProps$controlP3, _outOfOfficeHeaderPro, _state$domainStates3;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXHeaderStart
+    });
+  }, []);
   const [state, dispatch] = useChatContextStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter] = useChatAdapterStore();
@@ -105,6 +113,12 @@ export const HeaderStateful = props => {
     elementId: outOfOperatingHours || state.appStates.conversationState === ConversationState.OutOfOffice ? outOfOfficeControlProps.id : controlProps.id,
     targetWindow: props.draggableEventEmitterTargetWindow ?? window
   };
+  useEffect(() => {
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXHeaderCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   if (props.draggable === true) {
     var _generalStyleProps;
     const styleProps = outOfOperatingHours || state.appStates.conversationState === ConversationState.OutOfOffice ? outOfOfficeStyleProps : headerProps === null || headerProps === void 0 ? void 0 : headerProps.styleProps;

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -54,8 +54,15 @@ import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useFacadeSDKStore from "../../../hooks/useFacadeChatSDKStore";
+let uiTimer;
 export const LiveChatWidgetStateful = props => {
   var _props$webChatContain, _props$styleProps, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain5, _state$appStates14, _props$webChatContain7, _props$webChatContain8, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _props$webChatContain9, _props$webChatContain10, _props$webChatContain11, _props$webChatContain12, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLivechatwidgetStart
+    });
+  }, []);
   const [state, dispatch] = useChatContextStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = useChatAdapterStore();
@@ -574,6 +581,26 @@ export const LiveChatWidgetStateful = props => {
           eventName: BroadcastEvent.NewMessageNotification
         });
       });
+      facadeChatSDK === null || facadeChatSDK === void 0 ? void 0 : facadeChatSDK.onAgentEndSession(event => {
+        var _inMemoryState$appSta6;
+        const inMemoryState = executeReducer(state, {
+          type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+          payload: null
+        });
+        if ("participantsRemoved" in event && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.conversationState) === ConversationState.Active) {
+          setWebChatStyles(styles => {
+            return {
+              ...styles,
+              hideSendBox: true
+            };
+          });
+          TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+            Event: TelemetryEvent.ParticipantsRemovedEvent,
+            Description: "Participants removed event received."
+          });
+          return;
+        }
+      });
     }
     if (state.appStates.conversationState === ConversationState.InActive) {
       var _props$webChatContain2, _props$webChatContain3;
@@ -703,13 +730,13 @@ export const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   useEffect(() => {
-    var _inMemoryState$appSta6;
+    var _inMemoryState$appSta7;
     const inMemoryState = executeReducer(state, {
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     handleChatDisconnect(props, inMemoryState, setWebChatStyles);
-    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.chatDisconnectEventReceived;
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta7 = inMemoryState.appStates) === null || _inMemoryState$appSta7 === void 0 ? void 0 : _inMemoryState$appSta7.chatDisconnectEventReceived;
     if (chatDisconnectState && adapter) {
       try {
         adapter.end();
@@ -731,6 +758,12 @@ export const LiveChatWidgetStateful = props => {
       payload: (_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.renderingMiddlewareProps
     });
   }, [(_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.renderingMiddlewareProps]);
+  useEffect(() => {
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLivechatwidgetCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   const initiateEndChatOnBrowserUnload = () => {
     var _DataStoreManager$cli;
     TelemetryHelper.logActionEvent(LogLevel.INFO, {

package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js

@@ -1,16 +1,23 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
+import { createTimer, findAllFocusableElement } from "../../common/utils";
 import { LoadingPane } from "@microsoft/omnichannel-chat-components";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralLoadingPaneStyleProps } from "./common/defaultStyleProps/defaultgeneralLoadingPaneStyleProps";
-import { findAllFocusableElement } from "../../common/utils";
+import { errorUILoadingPaneStyleProps } from "./common/errorUIStyleProps/errorUILoadingPaneStyleProps";
 import useChatContextStore from "../../hooks/useChatContextStore";
 import useWindowDimensions from "../../hooks/useWindowDimensions";
-import { errorUILoadingPaneStyleProps } from "./common/errorUIStyleProps/errorUILoadingPaneStyleProps";
+let uiTimer;
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const LoadingPaneStateful = props => {
   var _loadingPaneProps$sty, _startChatErrorPanePr, _startChatErrorPanePr2;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLoadingPaneStart
+    });
+  }, []);
   const [state] = useChatContextStore();
   const {
     loadingPaneProps,
@@ -53,6 +60,16 @@ export const LoadingPaneStateful = props => {
       Event: TelemetryEvent.LoadingPaneLoaded,
       Description: "Loading pane loaded."
     });
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLoadingPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+    return () => {
+      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.LoadingPaneUnloaded,
+        Description: "Loading pane unmount."
+      });
+    };
   }, []);
   return /*#__PURE__*/React.createElement(LoadingPane, {
     componentOverrides: loadingPaneProps === null || loadingPaneProps === void 0 ? void 0 : loadingPaneProps.componentOverrides,

package/lib/esm/components/notificationpanestateful/NotificationPaneStateful.js

@@ -1,18 +1,26 @@
+import { ConfirmationState, NotificationPaneConstants } from "../../common/Constants";
+import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect, useRef } from "react";
+import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { NotificationPane } from "@microsoft/omnichannel-chat-components";
+import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
+import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
+import { createTimer } from "../../common/utils";
+import { defaultChatDisconnectControlProps } from "./defaultProps/defaultChatDisconnectControlProps";
+import { defaultChatDisconnectStyleProps } from "./defaultProps/defaultChatDisconnectStyleProps";
 import { hooks } from "botframework-webchat";
 import { useCallback } from "react";
-import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../hooks/useChatContextStore";
-import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
-import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
-import { ConfirmationState, NotificationPaneConstants } from "../../common/Constants";
-import { defaultChatDisconnectStyleProps } from "./defaultProps/defaultChatDisconnectStyleProps";
-import { defaultChatDisconnectControlProps } from "./defaultProps/defaultChatDisconnectControlProps";
+let uiTimer;
 export const NotificationPaneStateful = props => {
   var _state$domainStates, _state$domainStates3;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXNotificationPaneStart
+    });
+  }, []);
   const {
     notificationPaneProps,
     notificationScenarioType,
@@ -162,6 +170,12 @@ export const NotificationPaneStateful = props => {
     // TODO additional scenarios to be added...
   }
 
+  useEffect(() => {
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXNotificationPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   return /*#__PURE__*/React.createElement(NotificationPane, genericPropsObj);
 };
 export default NotificationPaneStateful;