@microsoft/omnichannel-chat-widget 1.7.5-main.290ba08 → 1.7.5

package/lib/cjs/common/telemetry/TelemetryConstants.js

@@ -173,6 +173,7 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["SetBotAuthProviderNotFound"] = "SetBotAuthProviderNotFound";
   TelemetryEvent["BotAuthActivityUndefinedSignInId"] = "BotAuthActivityUndefinedSignInId";
   TelemetryEvent["ThirdPartyCookiesBlocked"] = "ThirdPartyCookiesBlocked";
+  TelemetryEvent["ParticipantsRemovedEvent"] = "ParticipantsRemovedEvent";
   TelemetryEvent["ProcessingHTMLTextMiddlewareFailed"] = "ProcessingHTMLTextMiddlewareFailed";
   TelemetryEvent["ProcessingSanitizationMiddlewareFailed"] = "ProcessingSanitizationMiddlewareFailed";
   TelemetryEvent["FormatTagsMiddlewareJSONStringifyFailed"] = "FormatTagsMiddlewareJSONStringifyFailed";
@@ -224,6 +225,36 @@ exports.TelemetryEvent = TelemetryEvent;
   TelemetryEvent["NewTokenFailed"] = "NewTokenFailed";
   TelemetryEvent["NewTokenExpired"] = "NewTokenExpired";
   TelemetryEvent["TokenEmptyOrSame"] = "TokenEmptyOrSame";
+  TelemetryEvent["UXFooterStart"] = "UXFooterStart";
+  TelemetryEvent["UXFooterCompleted"] = "UXFooterCompleted";
+  TelemetryEvent["UXHeaderStart"] = "UXHeaderStart";
+  TelemetryEvent["UXHeaderCompleted"] = "UXHeaderCompleted";
+  TelemetryEvent["UXLoadingPaneStart"] = "UXLoadingPaneStart";
+  TelemetryEvent["UXLoadingPaneCompleted"] = "UXLoadingPaneCompleted";
+  TelemetryEvent["UXNotificationPaneStart"] = "UXNotificationPaneStart";
+  TelemetryEvent["UXNotificationPaneCompleted"] = "UXNotificationPaneCompleted";
+  TelemetryEvent["UXOOHPaneStart"] = "UXOOHPaneStart";
+  TelemetryEvent["UXOOHPaneCompleted"] = "UXOOHPaneCompleted";
+  TelemetryEvent["UXPostChatLoadingPaneStart"] = "UXPostChatLoadingPaneStart";
+  TelemetryEvent["UXPostChatLoadingPaneCompleted"] = "UXPostChatLoadingPaneCompleted";
+  TelemetryEvent["UXPrechatPaneStart"] = "UXPrechatPaneStart";
+  TelemetryEvent["UXPrechatPaneCompleted"] = "UXPrechatPaneCompleted";
+  TelemetryEvent["UXProactiveChatPaneStart"] = "UXProactiveChatPaneStart";
+  TelemetryEvent["UXProactiveChatCompleted"] = "UXProactiveChatCompleted";
+  TelemetryEvent["UXReconnectChatPaneStart"] = "UXReconnectChatPaneStart";
+  TelemetryEvent["UXReconnectChatCompleted"] = "UXReconnectChatCompleted";
+  TelemetryEvent["UXStartChatErrorPaneStart"] = "UXStartChatErrorPaneStart";
+  TelemetryEvent["UXStartChatErrorCompleted"] = "UXStartChatErrorCompleted";
+  TelemetryEvent["UXEmailTranscriptPaneStart"] = "UXEmailTranscriptPaneStart";
+  TelemetryEvent["UXEmailTranscriptPaneCompleted"] = "UXEmailTranscriptPaneCompleted";
+  TelemetryEvent["UXWebchatContainerStart"] = "UXWebchatContainerStart";
+  TelemetryEvent["UXWebchatContainerCompleted"] = "UXWebchatContainerCompleted";
+  TelemetryEvent["UXLCWChatButtonStart"] = "UXLCWChatButtonStart";
+  TelemetryEvent["UXLCWChatButtonCompleted"] = "UXLCWChatButtonCompleted";
+  TelemetryEvent["UXConfirmationPaneStart"] = "UXConfirmationPaneStart";
+  TelemetryEvent["UXConfirmationPaneCompleted"] = "UXConfirmationPaneCompleted";
+  TelemetryEvent["UXLivechatwidgetStart"] = "UXLivechatwidgetStart";
+  TelemetryEvent["UXLivechatwidgetCompleted"] = "UXLivechatwidgetCompleted";
 })(TelemetryEvent || (exports.TelemetryEvent = TelemetryEvent = {}));
 class TelemetryConstants {
   static map(eventTypeOrScenarioType) {

package/lib/cjs/common/telemetry/TelemetryHelper.js

@@ -220,6 +220,16 @@ _defineProperty(TelemetryHelper, "logLoadingEvent", (logLevel, payload) => {
   };
   _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
 });
+_defineProperty(TelemetryHelper, "logUIEvent", (logLevel, payload) => {
+  const telemetryEvent = {
+    eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",
+    logLevel: logLevel,
+    payload: {
+      ...payload
+    }
+  };
+  _omnichannelChatComponents.BroadcastService.postMessage(telemetryEvent);
+});
 _defineProperty(TelemetryHelper, "logActionEvent", (logLevel, payload) => {
   const telemetryEvent = {
     eventName: (payload === null || payload === void 0 ? void 0 : payload.Event) ?? "",

package/lib/cjs/components/chatbuttonstateful/ChatButtonStateful.js

@@ -6,6 +6,7 @@ Object.defineProperty(exports, "__esModule", {
 exports.default = exports.ChatButtonStateful = void 0;
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react = _interopRequireWildcard(require("react"));
+var _utils = require("../../common/utils");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _Constants = require("../../common/Constants");
 var _ConversationState = require("../../contexts/common/ConversationState");
@@ -13,13 +14,22 @@ var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetAct
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _TelemetryManager = require("../../common/telemetry/TelemetryManager");
 var _defaultOutOfOfficeChatButtonStyleProps = require("./common/styleProps/defaultOutOfOfficeChatButtonStyleProps");
-var _utils = require("../../common/utils");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
 const ChatButtonStateful = props => {
   var _state$domainStates$l, _state$domainStates$l2, _buttonProps$controlP, _props$buttonProps, _props$buttonProps$co, _props$buttonProps2, _props$buttonProps2$c, _props$buttonProps3, _props$buttonProps3$c;
+  // this is to ensure the telemetry is set only once and start the load timer
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXLCWChatButtonStart
+    });
+  }, []);
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [state, dispatch] = (0, _useChatContextStore.default)();
   const {
     buttonProps,
@@ -101,6 +111,10 @@ const ChatButtonStateful = props => {
         payload: true
       });
     }
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXLCWChatButtonCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.ChatButton, {
     componentOverrides: buttonProps === null || buttonProps === void 0 ? void 0 : buttonProps.componentOverrides,

package/lib/cjs/components/confirmationpanestateful/ConfirmationPaneStateful.js

@@ -5,19 +5,27 @@ Object.defineProperty(exports, "__esModule", {
 });
 exports.default = exports.ConfirmationPaneStateful = void 0;
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
-var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _react = _interopRequireWildcard(require("react"));
 var _utils = require("../../common/utils");
+var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _Constants = require("../../common/Constants");
 var _DimLayer = require("../dimlayer/DimLayer");
 var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
-var _Constants = require("../../common/Constants");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const ConfirmationPaneStateful = props => {
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXConfirmationPaneStart
+    });
+  }, []);
   const initialTabIndexMap = new Map();
   let elements = [];
   const [state, dispatch] = (0, _useChatContextStore.default)();
@@ -84,6 +92,10 @@ const ConfirmationPaneStateful = props => {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.ConfirmationPaneLoaded
     });
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXConfirmationPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_react.default.Fragment, null, /*#__PURE__*/_react.default.createElement(_DimLayer.DimLayer, {
     brightness: (controlProps === null || controlProps === void 0 ? void 0 : controlProps.brightnessValueOnDim) ?? "0.2"

package/lib/cjs/components/emailtranscriptpanestateful/EmailTranscriptPaneStateful.js

@@ -20,8 +20,16 @@ var _useFacadeChatSDKStore = _interopRequireDefault(require("../../hooks/useFaca
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
 const EmailTranscriptPaneStateful = props => {
   var _props$controlProps;
+  // this is to ensure the telemetry is set only once and start the load timer
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXEmailTranscriptPaneStart
+    });
+  }, []);
   const initialTabIndexMap = new Map();
   let elements = [];
   const [state, dispatch] = (0, _useChatContextStore.default)();
@@ -103,6 +111,10 @@ const EmailTranscriptPaneStateful = props => {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.EmailTranscriptLoaded
     });
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXEmailTranscriptPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, [initialEmail]);
   return /*#__PURE__*/_react.default.createElement(_react.default.Fragment, null, /*#__PURE__*/_react.default.createElement(_DimLayer.DimLayer, {
     brightness: (controlProps === null || controlProps === void 0 ? void 0 : controlProps.brightnessValueOnDim) ?? "0.2"

package/lib/cjs/components/footerstateful/FooterStateful.js

@@ -15,15 +15,24 @@ var _Audios = require("../../assets/Audios");
 var _NotificationHandler = require("../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler");
 var _NotificationScenarios = require("../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
+var _utils = require("../../common/utils");
 var _DownloadTranscriptStateful = require("./downloadtranscriptstateful/DownloadTranscriptStateful");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 var _useFacadeChatSDKStore = _interopRequireDefault(require("../../hooks/useFacadeChatSDKStore"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const FooterStateful = props => {
   var _footerProps$controlP3;
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXFooterStart
+    });
+  }, []);
   const [state, dispatch] = (0, _useChatContextStore.default)();
   // hideFooterDisplay - the purpose of this is to keep the footer always "active",
   // but hide it visually in certain states (e.g., loading state) and show in some other states (e.g. active state).
@@ -100,6 +109,12 @@ const FooterStateful = props => {
       }
     }
   }, [state.appStates.conversationState]);
+  (0, _react.useEffect)(() => {
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXFooterCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   return /*#__PURE__*/_react.default.createElement(_react.default.Fragment, null, !hideFooterDisplay && /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.Footer, {
     componentOverrides: footerProps === null || footerProps === void 0 ? void 0 : footerProps.componentOverrides,
     controlProps: controlProps,

package/lib/cjs/components/headerstateful/HeaderStateful.js

@@ -6,20 +6,28 @@ Object.defineProperty(exports, "__esModule", {
 exports.default = exports.HeaderStateful = void 0;
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react = _interopRequireWildcard(require("react"));
+var _Constants = require("../../common/Constants");
 var _ConversationState = require("../../contexts/common/ConversationState");
+var _DraggableEventEmitter = _interopRequireDefault(require("../draggable/DraggableEventEmitter"));
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
+var _utils = require("../../common/utils");
 var _defaultOutOfOfficeHeaderStyleProps = require("./common/styleProps/defaultOutOfOfficeHeaderStyleProps");
 var _useChatAdapterStore = _interopRequireDefault(require("../../hooks/useChatAdapterStore"));
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
-var _Constants = require("../../common/Constants");
-var _DraggableEventEmitter = _interopRequireDefault(require("../draggable/DraggableEventEmitter"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
 const HeaderStateful = props => {
   var _state$domainStates$l, _state$domainStates$l2, _state$domainStates, _headerProps$controlP, _headerProps$controlP2, _headerProps$controlP3, _outOfOfficeHeaderPro, _state$domainStates3;
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXHeaderStart
+    });
+  }, []);
   const [state, dispatch] = (0, _useChatContextStore.default)();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter] = (0, _useChatAdapterStore.default)();
@@ -114,6 +122,12 @@ const HeaderStateful = props => {
     elementId: outOfOperatingHours || state.appStates.conversationState === _ConversationState.ConversationState.OutOfOffice ? outOfOfficeControlProps.id : controlProps.id,
     targetWindow: props.draggableEventEmitterTargetWindow ?? window
   };
+  (0, _react.useEffect)(() => {
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXHeaderCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   if (props.draggable === true) {
     var _generalStyleProps;
     const styleProps = outOfOperatingHours || state.appStates.conversationState === _ConversationState.ConversationState.OutOfOffice ? outOfOfficeStyleProps : headerProps === null || headerProps === void 0 ? void 0 : headerProps.styleProps;

package/lib/cjs/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -62,8 +62,15 @@ function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { de
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
 function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
+let uiTimer;
 const LiveChatWidgetStateful = props => {
   var _props$webChatContain, _props$styleProps, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain5, _state$appStates14, _props$webChatContain7, _props$webChatContain8, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _props$webChatContain9, _props$webChatContain10, _props$webChatContain11, _props$webChatContain12, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
+  (0, _react2.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXLivechatwidgetStart
+    });
+  }, []);
   const [state, dispatch] = (0, _useChatContextStore.default)();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = (0, _useChatAdapterStore.default)();
@@ -582,6 +589,26 @@ const LiveChatWidgetStateful = props => {
           eventName: _TelemetryConstants.BroadcastEvent.NewMessageNotification
         });
       });
+      facadeChatSDK === null || facadeChatSDK === void 0 ? void 0 : facadeChatSDK.onAgentEndSession(event => {
+        var _inMemoryState$appSta6;
+        const inMemoryState = (0, _createReducer.executeReducer)(state, {
+          type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+          payload: null
+        });
+        if ("participantsRemoved" in event && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.conversationState) === _ConversationState.ConversationState.Active) {
+          setWebChatStyles(styles => {
+            return {
+              ...styles,
+              hideSendBox: true
+            };
+          });
+          _TelemetryHelper.TelemetryHelper.logSDKEvent(_TelemetryConstants.LogLevel.INFO, {
+            Event: _TelemetryConstants.TelemetryEvent.ParticipantsRemovedEvent,
+            Description: "Participants removed event received."
+          });
+          return;
+        }
+      });
     }
     if (state.appStates.conversationState === _ConversationState.ConversationState.InActive) {
       var _props$webChatContain2, _props$webChatContain3;
@@ -711,13 +738,13 @@ const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   (0, _react2.useEffect)(() => {
-    var _inMemoryState$appSta6;
+    var _inMemoryState$appSta7;
     const inMemoryState = (0, _createReducer.executeReducer)(state, {
       type: _LiveChatWidgetActionType.LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     (0, _chatDisconnectHelper.handleChatDisconnect)(props, inMemoryState, setWebChatStyles);
-    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.chatDisconnectEventReceived;
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta7 = inMemoryState.appStates) === null || _inMemoryState$appSta7 === void 0 ? void 0 : _inMemoryState$appSta7.chatDisconnectEventReceived;
     if (chatDisconnectState && adapter) {
       try {
         adapter.end();
@@ -739,6 +766,12 @@ const LiveChatWidgetStateful = props => {
       payload: (_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.renderingMiddlewareProps
     });
   }, [(_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.renderingMiddlewareProps]);
+  (0, _react2.useEffect)(() => {
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXLivechatwidgetCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   const initiateEndChatOnBrowserUnload = () => {
     var _DataStoreManager$cli;
     _TelemetryHelper.TelemetryHelper.logActionEvent(_TelemetryConstants.LogLevel.INFO, {

package/lib/cjs/components/loadingpanestateful/LoadingPaneStateful.js

@@ -6,19 +6,27 @@ Object.defineProperty(exports, "__esModule", {
 exports.default = exports.LoadingPaneStateful = void 0;
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react = _interopRequireWildcard(require("react"));
+var _utils = require("../../common/utils");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _defaultgeneralLoadingPaneStyleProps = require("./common/defaultStyleProps/defaultgeneralLoadingPaneStyleProps");
-var _utils = require("../../common/utils");
+var _errorUILoadingPaneStyleProps = require("./common/errorUIStyleProps/errorUILoadingPaneStyleProps");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 var _useWindowDimensions = _interopRequireDefault(require("../../hooks/useWindowDimensions"));
-var _errorUILoadingPaneStyleProps = require("./common/errorUIStyleProps/errorUILoadingPaneStyleProps");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const LoadingPaneStateful = props => {
   var _loadingPaneProps$sty, _startChatErrorPanePr, _startChatErrorPanePr2;
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXLoadingPaneStart
+    });
+  }, []);
   const [state] = (0, _useChatContextStore.default)();
   const {
     loadingPaneProps,
@@ -61,6 +69,10 @@ const LoadingPaneStateful = props => {
       Event: _TelemetryConstants.TelemetryEvent.LoadingPaneLoaded,
       Description: "Loading pane loaded."
     });
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXLoadingPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.LoadingPane, {
     componentOverrides: loadingPaneProps === null || loadingPaneProps === void 0 ? void 0 : loadingPaneProps.componentOverrides,

package/lib/cjs/components/notificationpanestateful/NotificationPaneStateful.js

@@ -4,23 +4,31 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.default = exports.NotificationPaneStateful = void 0;
+var _Constants = require("../../common/Constants");
+var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react = _interopRequireWildcard(require("react"));
+var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
-var _botframeworkWebchat = require("botframework-webchat");
 var _NotificationScenarios = require("../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios");
-var _useChatAdapterStore = _interopRequireDefault(require("../../hooks/useChatAdapterStore"));
-var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
-var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
-var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
-var _Constants = require("../../common/Constants");
-var _defaultChatDisconnectStyleProps = require("./defaultProps/defaultChatDisconnectStyleProps");
+var _utils = require("../../common/utils");
 var _defaultChatDisconnectControlProps = require("./defaultProps/defaultChatDisconnectControlProps");
+var _defaultChatDisconnectStyleProps = require("./defaultProps/defaultChatDisconnectStyleProps");
+var _botframeworkWebchat = require("botframework-webchat");
+var _useChatAdapterStore = _interopRequireDefault(require("../../hooks/useChatAdapterStore"));
+var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
 const NotificationPaneStateful = props => {
   var _state$domainStates, _state$domainStates3;
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXNotificationPaneStart
+    });
+  }, []);
   const {
     notificationPaneProps,
     notificationScenarioType,
@@ -170,6 +178,12 @@ const NotificationPaneStateful = props => {
     // TODO additional scenarios to be added...
   }
 
+  (0, _react.useEffect)(() => {
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXNotificationPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.NotificationPane, genericPropsObj);
 };
 exports.NotificationPaneStateful = NotificationPaneStateful;

package/lib/cjs/components/ooohpanestateful/OOOHPaneStateful.js

@@ -6,16 +6,23 @@ Object.defineProperty(exports, "__esModule", {
 exports.default = exports.OutOfOfficeHoursPaneStateful = void 0;
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react = _interopRequireWildcard(require("react"));
+var _utils = require("../../common/utils");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _defaultgeneralOOOHPaneStyleProps = require("./common/defaultStyleProps/defaultgeneralOOOHPaneStyleProps");
-var _utils = require("../../common/utils");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
 const OutOfOfficeHoursPaneStateful = props => {
   var _props$styleProps;
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXOOHPaneStart
+    });
+  }, []);
   const [state] = (0, _useChatContextStore.default)();
   const generalStyleProps = Object.assign({}, _defaultgeneralOOOHPaneStyleProps.defaultGeneralStyleProps, (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps);
   const styleProps = {
@@ -37,6 +44,10 @@ const OutOfOfficeHoursPaneStateful = props => {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.OutOfOfficePaneLoaded
     });
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXOOHPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.OutOfOfficeHoursPane, {
     componentOverrides: props.componentOverrides,

package/lib/cjs/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js

@@ -4,18 +4,25 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.default = exports.PostChatLoadingPaneStateful = void 0;
+var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react = _interopRequireWildcard(require("react"));
+var _utils = require("../../common/utils");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
+var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
 var _defaultgeneralPostChatLoadingPaneStyleProps = require("./common/defaultgeneralPostChatLoadingPaneStyleProps");
-var _utils = require("../../common/utils");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
-var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
-var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
 const PostChatLoadingPaneStateful = props => {
   var _props$styleProps;
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXPostChatLoadingPaneStart
+    });
+  }, []);
   const [state] = (0, _useChatContextStore.default)();
   const generalStyleProps = Object.assign({}, _defaultgeneralPostChatLoadingPaneStyleProps.defaultGeneralPostChatLoadingPaneStyleProps, (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps);
   const styleProps = {
@@ -42,6 +49,10 @@ const PostChatLoadingPaneStateful = props => {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.PostChatSurveyLoadingPaneLoaded
     });
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXPostChatLoadingPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.LoadingPane, {
     componentOverrides: props.componentOverrides,

package/lib/cjs/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js

@@ -19,9 +19,18 @@ var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatCo
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const PreChatSurveyPaneStateful = props => {
   var _surveyProps$stylePro, _props$surveyProps, _props$surveyProps$co;
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXPrechatPaneStart
+    });
+  }, []);
+
   // Set MarkDown global variable to be used for prechat adaptive cards
   window["markdownit"] = _markdownIt.default;
   const [state, dispatch] = (0, _useChatContextStore.default)();
@@ -144,6 +153,10 @@ const PreChatSurveyPaneStateful = props => {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.PrechatSurveyLoaded
     });
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXPrechatPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.PreChatSurveyPane, {
     controlProps: controlProps,

package/lib/cjs/components/proactivechatpanestateful/ProactiveChatPaneStateful.js

@@ -17,9 +17,17 @@ var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatCo
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
+
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const ProactiveChatPaneStateful = props => {
   var _proactiveChatProps$c;
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXProactiveChatPaneStart
+    });
+  }, []);
   const [state, dispatch] = (0, _useChatContextStore.default)();
   const {
     proactiveChatProps,
@@ -121,6 +129,10 @@ const ProactiveChatPaneStateful = props => {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.ProactiveChatPaneLoaded
     });
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXProactiveChatCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
     return () => {
       clearTimeout(timeoutEvent);
     };

package/lib/cjs/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js

@@ -6,17 +6,25 @@ Object.defineProperty(exports, "__esModule", {
 exports.default = exports.ReconnectChatPaneStateful = void 0;
 var _TelemetryConstants = require("../../common/telemetry/TelemetryConstants");
 var _react = _interopRequireWildcard(require("react"));
+var _utils = require("../../common/utils");
 var _ConversationState = require("../../contexts/common/ConversationState");
 var _LiveChatWidgetActionType = require("../../contexts/common/LiveChatWidgetActionType");
 var _omnichannelChatComponents = require("@microsoft/omnichannel-chat-components");
 var _TelemetryHelper = require("../../common/telemetry/TelemetryHelper");
-var _utils = require("../../common/utils");
 var _useChatContextStore = _interopRequireDefault(require("../../hooks/useChatContextStore"));
 var _useFacadeChatSDKStore = _interopRequireDefault(require("../../hooks/useFacadeChatSDKStore"));
 function _interopRequireDefault(obj) { return obj && obj.__esModule ? obj : { default: obj }; }
 function _getRequireWildcardCache(nodeInterop) { if (typeof WeakMap !== "function") return null; var cacheBabelInterop = new WeakMap(); var cacheNodeInterop = new WeakMap(); return (_getRequireWildcardCache = function (nodeInterop) { return nodeInterop ? cacheNodeInterop : cacheBabelInterop; })(nodeInterop); }
 function _interopRequireWildcard(obj, nodeInterop) { if (!nodeInterop && obj && obj.__esModule) { return obj; } if (obj === null || typeof obj !== "object" && typeof obj !== "function") { return { default: obj }; } var cache = _getRequireWildcardCache(nodeInterop); if (cache && cache.has(obj)) { return cache.get(obj); } var newObj = {}; var hasPropertyDescriptor = Object.defineProperty && Object.getOwnPropertyDescriptor; for (var key in obj) { if (key !== "default" && Object.prototype.hasOwnProperty.call(obj, key)) { var desc = hasPropertyDescriptor ? Object.getOwnPropertyDescriptor(obj, key) : null; if (desc && (desc.get || desc.set)) { Object.defineProperty(newObj, key, desc); } else { newObj[key] = obj[key]; } } } newObj.default = obj; if (cache) { cache.set(obj, newObj); } return newObj; }
+let uiTimer;
 const ReconnectChatPaneStateful = props => {
+  (0, _react.useEffect)(() => {
+    uiTimer = (0, _utils.createTimer)();
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXReconnectChatPaneStart,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   const [state, dispatch] = (0, _useChatContextStore.default)();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   //const chatSDK: any = useChatSDKStore();
@@ -100,6 +108,9 @@ const ReconnectChatPaneStateful = props => {
     _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
       Event: _TelemetryConstants.TelemetryEvent.ReconnectChatPaneLoaded
     });
+    _TelemetryHelper.TelemetryHelper.logLoadingEvent(_TelemetryConstants.LogLevel.INFO, {
+      Event: _TelemetryConstants.TelemetryEvent.UXReconnectChatCompleted
+    });
   }, []);
   return /*#__PURE__*/_react.default.createElement(_omnichannelChatComponents.ReconnectChatPane, {
     componentOverrides: reconnectChatProps === null || reconnectChatProps === void 0 ? void 0 : reconnectChatProps.componentOverrides,