@microsoft/omnichannel-chat-widget 1.7.4 → 1.7.5

package/lib/esm/components/headerstateful/HeaderStateful.js

@@ -1,16 +1,24 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect, useRef, useState } from "react";
+import { ConfirmationState } from "../../common/Constants";
 import { ConversationState } from "../../contexts/common/ConversationState";
+import DraggableEventEmitter from "../draggable/DraggableEventEmitter";
 import { Header } from "@microsoft/omnichannel-chat-components";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
+import { createTimer } from "../../common/utils";
 import { defaultOutOfOfficeHeaderStyleProps } from "./common/styleProps/defaultOutOfOfficeHeaderStyleProps";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../hooks/useChatContextStore";
-import { ConfirmationState } from "../../common/Constants";
-import DraggableEventEmitter from "../draggable/DraggableEventEmitter";
+let uiTimer;
 export const HeaderStateful = props => {
   var _state$domainStates$l, _state$domainStates$l2, _state$domainStates, _headerProps$controlP, _headerProps$controlP2, _headerProps$controlP3, _outOfOfficeHeaderPro, _state$domainStates3;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXHeaderStart
+    });
+  }, []);
   const [state, dispatch] = useChatContextStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter] = useChatAdapterStore();
@@ -105,6 +113,12 @@ export const HeaderStateful = props => {
     elementId: outOfOperatingHours || state.appStates.conversationState === ConversationState.OutOfOffice ? outOfOfficeControlProps.id : controlProps.id,
     targetWindow: props.draggableEventEmitterTargetWindow ?? window
   };
+  useEffect(() => {
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXHeaderCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   if (props.draggable === true) {
     var _generalStyleProps;
     const styleProps = outOfOperatingHours || state.appStates.conversationState === ConversationState.OutOfOffice ? outOfOfficeStyleProps : headerProps === null || headerProps === void 0 ? void 0 : headerProps.styleProps;

package/lib/esm/components/livechatwidget/common/initWebChatComposer.js

@@ -9,7 +9,7 @@ import { WebChatStoreLoader } from "../../webchatcontainerstateful/webchatcontro
 import attachmentProcessingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentProcessingMiddleware";
 import channelDataMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/channelDataMiddleware";
 import { createActivityMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/activityMiddleware";
-import createAttachmentMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware";
+import { createAttachmentMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware";
 import createAttachmentUploadValidatorMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/attachmentUploadValidatorMiddleware";
 import { createAvatarMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/avatarMiddleware";
 import { createCardActionMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/cardActionMiddleware";
@@ -17,10 +17,10 @@ import createConversationEndMiddleware from "../../webchatcontainerstateful/webc
 import createDataMaskingMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/dataMaskingMiddleware";
 import { createMarkdown } from "./createMarkdown";
 import createMaxMessageSizeValidator from "../../webchatcontainerstateful/webchatcontroller/middlewares/storemiddlewares/maxMessageSizeValidator";
-import createMessageSequenceIdOverrideMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageSequenceIdOverrideMiddleware";
-import createMessageTimeStampMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware";
+import { createMessageSequenceIdOverrideMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageSequenceIdOverrideMiddleware";
+import { createMessageTimeStampMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware";
 import { createStore } from "botframework-webchat";
-import createToastMiddleware from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/toastMiddleware";
+import { createToastMiddleware } from "../../webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/toastMiddleware";
 import { createWebChatTelemetry } from "../../webchatcontainerstateful/webchatcontroller/webchattelemetry/WebChatLogger";
 import { defaultAttachmentProps } from "../../webchatcontainerstateful/common/defaultProps/defaultAttachmentProps";
 import { defaultMiddlewareLocalizedTexts } from "../../webchatcontainerstateful/common/defaultProps/defaultMiddlewareLocalizedTexts";

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -54,8 +54,15 @@ import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
 import useFacadeSDKStore from "../../../hooks/useFacadeChatSDKStore";
+let uiTimer;
 export const LiveChatWidgetStateful = props => {
   var _props$webChatContain, _props$styleProps, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain5, _state$appStates14, _props$webChatContain7, _props$webChatContain8, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _props$webChatContain9, _props$webChatContain10, _props$webChatContain11, _props$webChatContain12, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLivechatwidgetStart
+    });
+  }, []);
   const [state, dispatch] = useChatContextStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [adapter, setAdapter] = useChatAdapterStore();
@@ -574,6 +581,26 @@ export const LiveChatWidgetStateful = props => {
           eventName: BroadcastEvent.NewMessageNotification
         });
       });
+      facadeChatSDK === null || facadeChatSDK === void 0 ? void 0 : facadeChatSDK.onAgentEndSession(event => {
+        var _inMemoryState$appSta6;
+        const inMemoryState = executeReducer(state, {
+          type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+          payload: null
+        });
+        if ("participantsRemoved" in event && (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.conversationState) === ConversationState.Active) {
+          setWebChatStyles(styles => {
+            return {
+              ...styles,
+              hideSendBox: true
+            };
+          });
+          TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+            Event: TelemetryEvent.ParticipantsRemovedEvent,
+            Description: "Participants removed event received."
+          });
+          return;
+        }
+      });
     }
     if (state.appStates.conversationState === ConversationState.InActive) {
       var _props$webChatContain2, _props$webChatContain3;
@@ -703,13 +730,13 @@ export const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   useEffect(() => {
-    var _inMemoryState$appSta6;
+    var _inMemoryState$appSta7;
     const inMemoryState = executeReducer(state, {
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     handleChatDisconnect(props, inMemoryState, setWebChatStyles);
-    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.chatDisconnectEventReceived;
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta7 = inMemoryState.appStates) === null || _inMemoryState$appSta7 === void 0 ? void 0 : _inMemoryState$appSta7.chatDisconnectEventReceived;
     if (chatDisconnectState && adapter) {
       try {
         adapter.end();
@@ -731,6 +758,12 @@ export const LiveChatWidgetStateful = props => {
       payload: (_props$webChatContain6 = props.webChatContainerProps) === null || _props$webChatContain6 === void 0 ? void 0 : _props$webChatContain6.renderingMiddlewareProps
     });
   }, [(_props$webChatContain7 = props.webChatContainerProps) === null || _props$webChatContain7 === void 0 ? void 0 : _props$webChatContain7.renderingMiddlewareProps]);
+  useEffect(() => {
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLivechatwidgetCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   const initiateEndChatOnBrowserUnload = () => {
     var _DataStoreManager$cli;
     TelemetryHelper.logActionEvent(LogLevel.INFO, {

package/lib/esm/components/loadingpanestateful/LoadingPaneStateful.js

@@ -1,16 +1,23 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
+import { createTimer, findAllFocusableElement } from "../../common/utils";
 import { LoadingPane } from "@microsoft/omnichannel-chat-components";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralLoadingPaneStyleProps } from "./common/defaultStyleProps/defaultgeneralLoadingPaneStyleProps";
-import { findAllFocusableElement } from "../../common/utils";
+import { errorUILoadingPaneStyleProps } from "./common/errorUIStyleProps/errorUILoadingPaneStyleProps";
 import useChatContextStore from "../../hooks/useChatContextStore";
 import useWindowDimensions from "../../hooks/useWindowDimensions";
-import { errorUILoadingPaneStyleProps } from "./common/errorUIStyleProps/errorUILoadingPaneStyleProps";
+let uiTimer;
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const LoadingPaneStateful = props => {
   var _loadingPaneProps$sty, _startChatErrorPanePr, _startChatErrorPanePr2;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLoadingPaneStart
+    });
+  }, []);
   const [state] = useChatContextStore();
   const {
     loadingPaneProps,
@@ -53,6 +60,10 @@ export const LoadingPaneStateful = props => {
       Event: TelemetryEvent.LoadingPaneLoaded,
       Description: "Loading pane loaded."
     });
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXLoadingPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/React.createElement(LoadingPane, {
     componentOverrides: loadingPaneProps === null || loadingPaneProps === void 0 ? void 0 : loadingPaneProps.componentOverrides,

package/lib/esm/components/notificationpanestateful/NotificationPaneStateful.js

@@ -1,18 +1,26 @@
+import { ConfirmationState, NotificationPaneConstants } from "../../common/Constants";
+import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect, useRef } from "react";
+import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { NotificationPane } from "@microsoft/omnichannel-chat-components";
+import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
+import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
+import { createTimer } from "../../common/utils";
+import { defaultChatDisconnectControlProps } from "./defaultProps/defaultChatDisconnectControlProps";
+import { defaultChatDisconnectStyleProps } from "./defaultProps/defaultChatDisconnectStyleProps";
 import { hooks } from "botframework-webchat";
 import { useCallback } from "react";
-import { NotificationScenarios } from "../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
 import useChatAdapterStore from "../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../hooks/useChatContextStore";
-import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
-import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
-import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
-import { ConfirmationState, NotificationPaneConstants } from "../../common/Constants";
-import { defaultChatDisconnectStyleProps } from "./defaultProps/defaultChatDisconnectStyleProps";
-import { defaultChatDisconnectControlProps } from "./defaultProps/defaultChatDisconnectControlProps";
+let uiTimer;
 export const NotificationPaneStateful = props => {
   var _state$domainStates, _state$domainStates3;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXNotificationPaneStart
+    });
+  }, []);
   const {
     notificationPaneProps,
     notificationScenarioType,
@@ -162,6 +170,12 @@ export const NotificationPaneStateful = props => {
     // TODO additional scenarios to be added...
   }
 
+  useEffect(() => {
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXNotificationPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   return /*#__PURE__*/React.createElement(NotificationPane, genericPropsObj);
 };
 export default NotificationPaneStateful;

package/lib/esm/components/ooohpanestateful/OOOHPaneStateful.js

@@ -1,12 +1,19 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
+import { createTimer, findAllFocusableElement } from "../../common/utils";
 import { OutOfOfficeHoursPane } from "@microsoft/omnichannel-chat-components";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralStyleProps } from "./common/defaultStyleProps/defaultgeneralOOOHPaneStyleProps";
-import { findAllFocusableElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
+let uiTimer;
 export const OutOfOfficeHoursPaneStateful = props => {
   var _props$styleProps;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXOOHPaneStart
+    });
+  }, []);
   const [state] = useChatContextStore();
   const generalStyleProps = Object.assign({}, defaultGeneralStyleProps, (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps);
   const styleProps = {
@@ -28,6 +35,10 @@ export const OutOfOfficeHoursPaneStateful = props => {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.OutOfOfficePaneLoaded
     });
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXOOHPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/React.createElement(OutOfOfficeHoursPane, {
     componentOverrides: props.componentOverrides,

package/lib/esm/components/postchatloadingpanestateful/PostChatLoadingPaneStateful.js

@@ -1,12 +1,19 @@
+import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
+import { createTimer, findAllFocusableElement } from "../../common/utils";
 import { LoadingPane } from "@microsoft/omnichannel-chat-components";
+import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralPostChatLoadingPaneStyleProps } from "./common/defaultgeneralPostChatLoadingPaneStyleProps";
-import { findAllFocusableElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
-import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
-import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
+let uiTimer;
 export const PostChatLoadingPaneStateful = props => {
   var _props$styleProps;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXPostChatLoadingPaneStart
+    });
+  }, []);
   const [state] = useChatContextStore();
   const generalStyleProps = Object.assign({}, defaultGeneralPostChatLoadingPaneStyleProps, (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyleProps);
   const styleProps = {
@@ -33,6 +40,10 @@ export const PostChatLoadingPaneStateful = props => {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.PostChatSurveyLoadingPaneLoaded
     });
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXPostChatLoadingPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/React.createElement(LoadingPane, {
     componentOverrides: props.componentOverrides,

package/lib/esm/components/prechatsurveypanestateful/PreChatSurveyPaneStateful.js

@@ -1,7 +1,7 @@
 import { HtmlAttributeNames, Regex } from "../../common/Constants";
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
-import { extractPreChatSurveyResponseValues, findAllFocusableElement, getStateFromCache, getWidgetCacheId, isUndefinedOrEmpty, parseAdaptiveCardPayload } from "../../common/utils";
+import { createTimer, extractPreChatSurveyResponseValues, findAllFocusableElement, getStateFromCache, getWidgetCacheId, isUndefinedOrEmpty, parseAdaptiveCardPayload } from "../../common/utils";
 import { ConversationState } from "../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import MarkdownIt from "markdown-it";
@@ -10,10 +10,18 @@ import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { defaultGeneralPreChatSurveyPaneStyleProps } from "./common/defaultStyles/defaultGeneralPreChatSurveyPaneStyleProps";
 import { defaultPreChatSurveyLocalizedTexts } from "./common/defaultProps/defaultPreChatSurveyLocalizedTexts";
 import useChatContextStore from "../../hooks/useChatContextStore";
+let uiTimer;
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const PreChatSurveyPaneStateful = props => {
   var _surveyProps$stylePro, _props$surveyProps, _props$surveyProps$co;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXPrechatPaneStart
+    });
+  }, []);
+
   // Set MarkDown global variable to be used for prechat adaptive cards
   window["markdownit"] = MarkdownIt;
   const [state, dispatch] = useChatContextStore();
@@ -136,6 +144,10 @@ export const PreChatSurveyPaneStateful = props => {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.PrechatSurveyLoaded
     });
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXPrechatPaneCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/React.createElement(PreChatSurveyPane, {
     controlProps: controlProps,

package/lib/esm/components/proactivechatpanestateful/ProactiveChatPaneStateful.js

@@ -9,10 +9,17 @@ import { ProactiveChatPane } from "@microsoft/omnichannel-chat-components";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { TelemetryTimers } from "../../common/telemetry/TelemetryManager";
 import useChatContextStore from "../../hooks/useChatContextStore";
+let uiTimer;
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 export const ProactiveChatPaneStateful = props => {
   var _proactiveChatProps$c;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXProactiveChatPaneStart
+    });
+  }, []);
   const [state, dispatch] = useChatContextStore();
   const {
     proactiveChatProps,
@@ -114,6 +121,10 @@ export const ProactiveChatPaneStateful = props => {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.ProactiveChatPaneLoaded
     });
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXProactiveChatCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
     return () => {
       clearTimeout(timeoutEvent);
     };

package/lib/esm/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js

@@ -1,13 +1,21 @@
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
+import { createTimer, setFocusOnElement } from "../../common/utils";
 import { ConversationState } from "../../contexts/common/ConversationState";
 import { LiveChatWidgetActionType } from "../../contexts/common/LiveChatWidgetActionType";
 import { ReconnectChatPane } from "@microsoft/omnichannel-chat-components";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
-import { setFocusOnElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
 import useFacadeChatSDKStore from "../../hooks/useFacadeChatSDKStore";
+let uiTimer;
 export const ReconnectChatPaneStateful = props => {
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXReconnectChatPaneStart,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   const [state, dispatch] = useChatContextStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   //const chatSDK: any = useChatSDKStore();
@@ -91,6 +99,9 @@ export const ReconnectChatPaneStateful = props => {
     TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
       Event: TelemetryEvent.ReconnectChatPaneLoaded
     });
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXReconnectChatCompleted
+    });
   }, []);
   return /*#__PURE__*/React.createElement(ReconnectChatPane, {
     componentOverrides: reconnectChatProps === null || reconnectChatProps === void 0 ? void 0 : reconnectChatProps.componentOverrides,

package/lib/esm/components/startchaterrorpanestateful/StartChatErrorPaneStateful.js

@@ -1,18 +1,25 @@
+import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
+import { createTimer, findAllFocusableElement } from "../../common/utils";
 import { LoadingPane } from "@microsoft/omnichannel-chat-components";
-import { findAllFocusableElement } from "../../common/utils";
-import useChatContextStore from "../../hooks/useChatContextStore";
+import { StartChatErrorPaneConstants } from "../../common/Constants";
+import { StartChatFailureType } from "../../contexts/common/StartChatFailureType";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
-import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import { defaultStartChatErrorPaneGeneralStyleProps } from "./common/defaultStartChatErrorPaneGeneralStyleProps";
-import { defaultStartChatErrorPaneTitleStyleProps } from "./common/defaultStartChatErrorPaneTitleStyleProps";
-import { defaultStartChatErrorPaneSubtitleStyleProps } from "./common/defaultStartChatErrorPaneSubtitleStyleProps";
-import { defaultStartChatErrorPaneIconStyleProps } from "./common/defaultStartChatErrorPaneIconStyleProps";
 import { defaultStartChatErrorPaneIconImageStyleProps } from "./common/defaultStartChatErrorPaneIconImageProps";
-import { StartChatErrorPaneConstants } from "../../common/Constants";
-import { StartChatFailureType } from "../../contexts/common/StartChatFailureType";
+import { defaultStartChatErrorPaneIconStyleProps } from "./common/defaultStartChatErrorPaneIconStyleProps";
+import { defaultStartChatErrorPaneSubtitleStyleProps } from "./common/defaultStartChatErrorPaneSubtitleStyleProps";
+import { defaultStartChatErrorPaneTitleStyleProps } from "./common/defaultStartChatErrorPaneTitleStyleProps";
+import useChatContextStore from "../../hooks/useChatContextStore";
+let uiTimer;
 export const StartChatErrorPaneStateful = startChatErrorPaneProps => {
   var _startChatErrorPanePr, _startChatErrorPanePr2, _startChatErrorPanePr3, _startChatErrorPanePr4, _startChatErrorPanePr5, _startChatErrorPanePr6, _startChatErrorPanePr7, _startChatErrorPanePr8, _startChatErrorPanePr9, _startChatErrorPanePr10, _startChatErrorPanePr11;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXStartChatErrorPaneStart
+    });
+  }, []);
   const [state] = useChatContextStore();
   const generalStyleProps = Object.assign({}, defaultStartChatErrorPaneGeneralStyleProps, startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr = startChatErrorPaneProps.styleProps) === null || _startChatErrorPanePr === void 0 ? void 0 : _startChatErrorPanePr.generalStyleProps);
   const titleStyleProps = Object.assign({}, defaultStartChatErrorPaneTitleStyleProps, startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : (_startChatErrorPanePr2 = startChatErrorPaneProps.styleProps) === null || _startChatErrorPanePr2 === void 0 ? void 0 : _startChatErrorPanePr2.titleStyleProps);
@@ -61,6 +68,10 @@ export const StartChatErrorPaneStateful = startChatErrorPaneProps => {
       Event: TelemetryEvent.StartChatErrorPaneLoaded,
       Description: "Start chat error pane loaded."
     });
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXStartChatErrorCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
   }, []);
   return /*#__PURE__*/React.createElement(LoadingPane, {
     componentOverrides: startChatErrorPaneProps === null || startChatErrorPaneProps === void 0 ? void 0 : startChatErrorPaneProps.componentOverrides,

package/lib/esm/components/webchatcontainerstateful/WebChatContainerStateful.js

@@ -3,6 +3,7 @@
 import { Stack } from "@fluentui/react";
 import { LogLevel, TelemetryEvent } from "../../common/telemetry/TelemetryConstants";
 import React, { useEffect } from "react";
+import { createTimer, setFocusOnSendBox } from "../../common/utils";
 import { BotMagicCodeStore } from "./webchatcontroller/BotMagicCodeStore";
 import { Components } from "botframework-webchat";
 import { Constants } from "../../common/Constants";
@@ -19,8 +20,8 @@ import { defaultSentMessageAnchorStyles } from "./webchatcontroller/middlewares/
 import { defaultSystemMessageBoxStyles } from "./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultSystemMessageBoxStyles";
 import { defaultUserMessageBoxStyles } from "./webchatcontroller/middlewares/renderingmiddlewares/defaultStyles/defaultUserMessageBoxStyles";
 import { defaultWebChatContainerStatefulProps } from "./common/defaultProps/defaultWebChatContainerStatefulProps";
-import { setFocusOnSendBox } from "../../common/utils";
 import { useChatContextStore } from "../..";
+let uiTimer;
 const broadcastChannelMessageEvent = "message";
 const postActivity = activity => {
   // eslint-disable-line @typescript-eslint/no-explicit-any
@@ -48,6 +49,12 @@ const createMagicCodeSuccessResponse = signin => {
 };
 export const WebChatContainerStateful = props => {
   var _webChatContainerProp, _webChatContainerProp2, _webChatContainerProp3, _webChatContainerProp4, _webChatContainerProp5, _webChatContainerProp6, _webChatContainerProp7, _props$webChatContain5, _props$webChatContain6, _defaultWebChatContai, _props$webChatContain7, _props$webChatContain8, _defaultWebChatContai2, _webChatContainerProp8, _webChatContainerProp9, _webChatContainerProp10, _webChatContainerProp11, _webChatContainerProp12, _webChatContainerProp13, _webChatContainerProp14, _webChatContainerProp15, _props$webChatContain9, _props$webChatContain10;
+  useEffect(() => {
+    uiTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXWebchatContainerCompleted
+    });
+  }, []);
   const {
     BasicWebChat
   } = Components;
@@ -143,6 +150,12 @@ export const WebChatContainerStateful = props => {
     };
     magicCodeBroadcastChannel.addEventListener(broadcastChannelMessageEvent, eventListener);
   }, []);
+  useEffect(() => {
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.UXWebchatContainerCompleted,
+      ElapsedTimeInMilliseconds: uiTimer.milliSecondsElapsed
+    });
+  }, []);
   return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("style", null, `
         .webchat__stacked-layout__content .ac-pushButton {
             cursor: pointer;

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/attachmentMiddleware.js

@@ -55,7 +55,7 @@ const genPreviewCardWithAttachment = (card, iconData, next) => {
     renderer: next
   });
 };
-const createAttachmentMiddleware = enableInlinePlaying => {
+export const createAttachmentMiddleware = enableInlinePlaying => {
   // eslint-disable-next-line react/display-name
   const attachmentMiddleware = () => next => function () {
     var _state$domainStates$r, _state$domainStates$r2, _state$domainStates$r3, _card$activity$channe;
@@ -192,5 +192,4 @@ const createAttachmentMiddleware = enableInlinePlaying => {
     });
   };
   return attachmentMiddleware;
-};
-export default createAttachmentMiddleware;
+};

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/index.js

@@ -0,0 +1,10 @@
+export * from "./activityMiddleware";
+export * from "./activityStatusMiddleware";
+export * from "./attachmentMiddleware";
+export * from "./avatarMiddleware";
+export * from "./cardActionMiddleware";
+export * from "./groupActivitiesMiddleware";
+export * from "./messageSequenceIdOverrideMiddleware";
+export * from "./messageTimestampMiddleware";
+export * from "./toastMiddleware";
+export * from "./typingIndicatorMiddleware";

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageSequenceIdOverrideMiddleware.js

@@ -1,7 +1,7 @@
 import { WebChatActionType } from "../../enums/WebChatActionType";
 import { Constants } from "../../../../../common/Constants";
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
-const createMessageSequenceIdOverrideMiddleware = _ref => {
+export const createMessageSequenceIdOverrideMiddleware = _ref => {
   let {
     dispatch
   } = _ref;
@@ -54,5 +54,4 @@ const extractOriginalMessageId = action => {
 const lookupOriginalMessageId = action => {
   var _action$payload4, _action$payload4$acti, _action$payload4$acti2, _action$payload4$acti3;
   return action === null || action === void 0 ? void 0 : (_action$payload4 = action.payload) === null || _action$payload4 === void 0 ? void 0 : (_action$payload4$acti = _action$payload4.activity) === null || _action$payload4$acti === void 0 ? void 0 : (_action$payload4$acti2 = _action$payload4$acti.channelData) === null || _action$payload4$acti2 === void 0 ? void 0 : (_action$payload4$acti3 = _action$payload4$acti2.metadata) === null || _action$payload4$acti3 === void 0 ? void 0 : _action$payload4$acti3.OriginalMessageId;
-};
-export default createMessageSequenceIdOverrideMiddleware;
+};

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/messageTimestampMiddleware.js

@@ -2,7 +2,7 @@ import { WebChatActionType } from "../../enums/WebChatActionType";
 import { Constants } from "../../../../../common/Constants";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars
-const createMessageTimeStampMiddleware = _ref => {
+export const createMessageTimeStampMiddleware = _ref => {
   let {
     dispatch
   } = _ref;
@@ -79,5 +79,4 @@ const tagLookup = (action, tag) => {
     }
   }
   return null;
-};
-export default createMessageTimeStampMiddleware;
+};

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/toastMiddleware.js

@@ -3,7 +3,7 @@ import { NotificationScenarios } from "../../enums/NotificationScenarios";
 import NotificationPaneStateful from "../../../../notificationpanestateful/NotificationPaneStateful";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const createToastMiddleware = (notificationPaneProps, endChat) => {
+export const createToastMiddleware = (notificationPaneProps, endChat) => {
   // eslint-disable-next-line @typescript-eslint/no-explicit-any, react/display-name
   const toastMiddleware = () => next => card => {
     const {
@@ -24,5 +24,4 @@ const createToastMiddleware = (notificationPaneProps, endChat) => {
     return next(card);
   };
   return toastMiddleware;
-};
-export default createToastMiddleware;
+};

package/lib/esm/index.js

@@ -7,4 +7,5 @@ import useFacadeChatSDKStore from "./hooks/useFacadeChatSDKStore";
 export { default as LiveChatWidget } from "./components/livechatwidget/LiveChatWidget";
 export { getMockChatSDKIfApplicable } from "./components/livechatwidget/common/getMockChatSDKIfApplicable";
 export { getWidgetCacheId, getWidgetEndChatEventName, ConversationState };
-export { encodeComponentString, decodeComponentString, BroadcastService, useChatSDKStore, useChatContextStore, useFacadeChatSDKStore };
+export { encodeComponentString, decodeComponentString, BroadcastService, useChatSDKStore, useChatContextStore, useFacadeChatSDKStore };
+export * from "./components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares";

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -160,6 +160,7 @@ export declare enum TelemetryEvent {
     SetBotAuthProviderNotFound = "SetBotAuthProviderNotFound",
     BotAuthActivityUndefinedSignInId = "BotAuthActivityUndefinedSignInId",
     ThirdPartyCookiesBlocked = "ThirdPartyCookiesBlocked",
+    ParticipantsRemovedEvent = "ParticipantsRemovedEvent",
     ProcessingHTMLTextMiddlewareFailed = "ProcessingHTMLTextMiddlewareFailed",
     ProcessingSanitizationMiddlewareFailed = "ProcessingSanitizationMiddlewareFailed",
     FormatTagsMiddlewareJSONStringifyFailed = "FormatTagsMiddlewareJSONStringifyFailed",
@@ -210,7 +211,37 @@ export declare enum TelemetryEvent {
     NewTokenSuccess = "NewTokenSuccess",
     NewTokenFailed = "NewTokenFailed",
     NewTokenExpired = "NewTokenExpired",
-    TokenEmptyOrSame = "TokenEmptyOrSame"
+    TokenEmptyOrSame = "TokenEmptyOrSame",
+    UXFooterStart = "UXFooterStart",
+    UXFooterCompleted = "UXFooterCompleted",
+    UXHeaderStart = "UXHeaderStart",
+    UXHeaderCompleted = "UXHeaderCompleted",
+    UXLoadingPaneStart = "UXLoadingPaneStart",
+    UXLoadingPaneCompleted = "UXLoadingPaneCompleted",
+    UXNotificationPaneStart = "UXNotificationPaneStart",
+    UXNotificationPaneCompleted = "UXNotificationPaneCompleted",
+    UXOOHPaneStart = "UXOOHPaneStart",
+    UXOOHPaneCompleted = "UXOOHPaneCompleted",
+    UXPostChatLoadingPaneStart = "UXPostChatLoadingPaneStart",
+    UXPostChatLoadingPaneCompleted = "UXPostChatLoadingPaneCompleted",
+    UXPrechatPaneStart = "UXPrechatPaneStart",
+    UXPrechatPaneCompleted = "UXPrechatPaneCompleted",
+    UXProactiveChatPaneStart = "UXProactiveChatPaneStart",
+    UXProactiveChatCompleted = "UXProactiveChatCompleted",
+    UXReconnectChatPaneStart = "UXReconnectChatPaneStart",
+    UXReconnectChatCompleted = "UXReconnectChatCompleted",
+    UXStartChatErrorPaneStart = "UXStartChatErrorPaneStart",
+    UXStartChatErrorCompleted = "UXStartChatErrorCompleted",
+    UXEmailTranscriptPaneStart = "UXEmailTranscriptPaneStart",
+    UXEmailTranscriptPaneCompleted = "UXEmailTranscriptPaneCompleted",
+    UXWebchatContainerStart = "UXWebchatContainerStart",
+    UXWebchatContainerCompleted = "UXWebchatContainerCompleted",
+    UXLCWChatButtonStart = "UXLCWChatButtonStart",
+    UXLCWChatButtonCompleted = "UXLCWChatButtonCompleted",
+    UXConfirmationPaneStart = "UXConfirmationPaneStart",
+    UXConfirmationPaneCompleted = "UXConfirmationPaneCompleted",
+    UXLivechatwidgetStart = "UXLivechatwidgetStart",
+    UXLivechatwidgetCompleted = "UXLivechatwidgetCompleted"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;

package/lib/types/common/telemetry/TelemetryHelper.d.ts

@@ -33,6 +33,7 @@ export declare class TelemetryHelper {
     static addConversationDataToTelemetry(liveWorkItem: LiveWorkItemDetails, telemetryInternalData: IInternalTelemetryData): IInternalTelemetryData;
     static logCallingEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper, callId?: string | undefined) => void;
     static logLoadingEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
+    static logUIEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logActionEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logSDKEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logConfigDataEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;