@microsoft/omnichannel-chat-widget 1.7.4-main.c3fef22 → 1.7.4-main.e66bbe9

package/lib/esm/components/livechatwidget/common/startChatErrorHandler.js

@@ -11,7 +11,7 @@ import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
 import { getWidgetCacheIdfromProps } from "../../../common/utils";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const handleStartChatError = (dispatch, chatSDK, props, ex, isStartChatSuccessful) => {
+export const handleStartChatError = (dispatch, facadeChatSDK, props, ex, isStartChatSuccessful) => {
   var _props$controlProps;
   if (!ex) {
     logWidgetLoadFailed();
@@ -59,7 +59,7 @@ export const handleStartChatError = (dispatch, chatSDK, props, ex, isStartChatSu
         break;
       case ChatSDKErrorName.InvalidConversation:
       case ChatSDKErrorName.ClosedConversation:
-        handleInvalidOrClosedConversation(dispatch, chatSDK, props, ex);
+        handleInvalidOrClosedConversation(dispatch, facadeChatSDK, props, ex);
         return;
       default:
         logWidgetLoadFailed(ex);
@@ -94,7 +94,7 @@ export const handleStartChatError = (dispatch, chatSDK, props, ex, isStartChatSu
   // If sessionInit was successful but LCW startchat failed due to some reason e.g adapter didn't load
   // we need to directly endChat to avoid leaving ghost chats in OC, not disturbing any other UI state
   if (isStartChatSuccessful === true) {
-    forceEndChat(chatSDK);
+    forceEndChat(facadeChatSDK);
   }
 };
 const logWidgetLoadFailed = ex => {
@@ -142,7 +142,7 @@ const logWidgetLoadCompleteWithError = ex => {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const forceEndChat = chatSDK => {
+const forceEndChat = facadeChatSDK => {
   TelemetryHelper.logSDKEvent(LogLevel.INFO, {
     Event: TelemetryEvent.PrepareEndChat,
     Description: PrepareEndChatDescriptionConstants.WidgetLoadFailedAfterSessionInit
@@ -150,7 +150,7 @@ const forceEndChat = chatSDK => {
   TelemetryHelper.logSDKEvent(LogLevel.INFO, {
     Event: TelemetryEvent.EndChatSDKCall
   });
-  chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat();
+  facadeChatSDK === null || facadeChatSDK === void 0 ? void 0 : facadeChatSDK.getChatSDK().endChat();
 };
 const handleWidgetUseOutsideOperatingHour = dispatch => {
   dispatch({
@@ -203,7 +203,7 @@ const handleUninitializedChatSDK = ex => {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const handleInvalidOrClosedConversation = (dispatch, chatSDK, props, ex) => {
+const handleInvalidOrClosedConversation = (dispatch, facadeChatSDK, props, ex) => {
   var _DataStoreManager$cli;
   logWidgetLoadCompleteWithError(ex);
 
@@ -211,7 +211,7 @@ const handleInvalidOrClosedConversation = (dispatch, chatSDK, props, ex) => {
   callingStateCleanUp(dispatch);
   endChatStateCleanUp(dispatch);
   closeChatStateCleanUp(dispatch);
-  chatSDKStateCleanUp(chatSDK);
+  chatSDKStateCleanUp(facadeChatSDK.getChatSDK());
   (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(getWidgetCacheIdfromProps(props));
 
   // Starts new chat

package/lib/esm/components/livechatwidget/common/updateSessionDataForTelemetry.js

@@ -6,16 +6,16 @@ import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
 import { getConversationDetailsCall } from "../../../common/utils";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-export const updateTelemetryData = async (chatSDK, dispatch) => {
+export const updateTelemetryData = async (facadeChatSDK, dispatch) => {
   // load it concurrently, this will reduce the load time
-  await Promise.all([updateSessionDataForTelemetry(chatSDK, dispatch), updateConversationDataForTelemetry(chatSDK, dispatch)]);
+  await Promise.all([updateSessionDataForTelemetry(facadeChatSDK, dispatch), updateConversationDataForTelemetry(facadeChatSDK, dispatch)]);
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
-  if (chatSDK) {
+const updateSessionDataForTelemetry = async (facadeChatSDK, dispatch) => {
+  if (facadeChatSDK && facadeChatSDK.getChatSDK()) {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const chatSession = await chatSDK.getCurrentLiveChatContext();
+    const chatSession = await facadeChatSDK.getCurrentLiveChatContext();
     const telemetryData = TelemetryHelper.addSessionDataToTelemetry(chatSession, TelemetryManager.InternalTelemetryData);
     dispatch({
       type: LiveChatWidgetActionType.SET_TELEMETRY_DATA,
@@ -31,10 +31,10 @@ const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
 };
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
-const updateConversationDataForTelemetry = async (chatSDK, dispatch) => {
-  if (chatSDK) {
+const updateConversationDataForTelemetry = async (facadeChatSDK, dispatch) => {
+  if (facadeChatSDK && facadeChatSDK.getChatSDK()) {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
-    const liveWorkItem = await getConversationDetailsCall(chatSDK);
+    const liveWorkItem = await getConversationDetailsCall(facadeChatSDK);
     const telemetryData = TelemetryHelper.addConversationDataToTelemetry(liveWorkItem, TelemetryManager.InternalTelemetryData);
     dispatch({
       type: LiveChatWidgetActionType.SET_TELEMETRY_DATA,

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

@@ -53,7 +53,7 @@ import { setPostChatContextAndLoadSurvey } from "../common/setPostChatContextAnd
 import { startProactiveChat } from "../common/startProactiveChat";
 import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
 import useChatContextStore from "../../../hooks/useChatContextStore";
-import useChatSDKStore from "../../../hooks/useChatSDKStore";
+import useFacadeSDKStore from "../../../hooks/useFacadeChatSDKStore";
 export const LiveChatWidgetStateful = props => {
   var _props$webChatContain, _props$styleProps, _props$controlProps, _props$controlProps3, _state$appStates7, _props$webChatContain5, _state$appStates14, _props$webChatContain7, _props$webChatContain8, _props$controlProps12, _props$draggableChatW, _props$draggableChatW2, _props$draggableChatW3, _props$draggableChatW4, _props$draggableChatW5, _livechatProps$webCha, _props$webChatContain9, _props$webChatContain10, _props$webChatContain11, _props$webChatContain12, _livechatProps$styleP, _livechatProps$contro, _livechatProps$contro2, _livechatProps$compon, _livechatProps$contro3, _livechatProps$compon2, _livechatProps$contro4, _livechatProps$compon3, _livechatProps$contro5, _livechatProps$compon4, _livechatProps$contro6, _livechatProps$compon5, _livechatProps$contro7, _livechatProps$compon6, _livechatProps$contro8, _livechatProps$compon7, _livechatProps$contro9, _livechatProps$compon8, _livechatProps$contro10, _livechatProps$contro11, _livechatProps$compon9, _livechatProps$contro12, _livechatProps$compon10, _livechatProps$contro13, _livechatProps$compon11, _livechatProps$compon12, _livechatProps$compon13;
   const [state, dispatch] = useChatContextStore();
@@ -64,7 +64,7 @@ export const LiveChatWidgetStateful = props => {
     ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
   });
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const chatSDK = useChatSDKStore();
+  const [facadeChatSDK] = useFacadeSDKStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
   const [voiceVideoCallingSDK, setVoiceVideoCallingSDK] = useState(undefined);
   const {
@@ -82,8 +82,8 @@ export const LiveChatWidgetStateful = props => {
 
   // In case the broadcast channel is already initialized elsewhere; One tab can only hold 1 instance
   if ((props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.skipBroadcastChannelInit) !== true) {
-    var _chatSDK$omnichannelC, _props$controlProps2;
-    const broadcastServiceChannelName = getBroadcastChannelName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.widgetId, ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
+    var _facadeChatSDK$getCha, _facadeChatSDK$getCha2, _props$controlProps2;
+    const broadcastServiceChannelName = getBroadcastChannelName((_facadeChatSDK$getCha = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha === void 0 ? void 0 : (_facadeChatSDK$getCha2 = _facadeChatSDK$getCha.omnichannelConfig) === null || _facadeChatSDK$getCha2 === void 0 ? void 0 : _facadeChatSDK$getCha2.widgetId, ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.widgetInstanceId) ?? "");
     BroadcastServiceInitialize(broadcastServiceChannelName);
   }
   TelemetryTimers.LcwLoadToChatButtonTimer = createTimer();
@@ -118,7 +118,7 @@ export const LiveChatWidgetStateful = props => {
   const startChat = async (props, localState) => {
     const isReconnectTriggered = async () => {
       if (isReconnectEnabled(props.chatConfig) === true && !isPersistentEnabled(props.chatConfig)) {
-        const noValidReconnectId = await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
+        const noValidReconnectId = await handleChatReconnect(facadeChatSDK, props, dispatch, setAdapter, initStartChat, state);
         const inMemoryState = executeReducer(state, {
           type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
           payload: null
@@ -139,11 +139,11 @@ export const LiveChatWidgetStateful = props => {
       });
 
       //Check if conversation state is not in wrapup or closed state
-      isChatValid = await checkIfConversationStillValid(chatSDK, dispatch, state);
+      isChatValid = await checkIfConversationStillValid(facadeChatSDK, dispatch, state);
       if (isChatValid === true) {
         const reconnectTriggered = await isReconnectTriggered();
         if (!reconnectTriggered) {
-          await initStartChat(chatSDK, dispatch, setAdapter, state, props, optionalParams);
+          await initStartChat(facadeChatSDK, dispatch, setAdapter, state, props, optionalParams);
         }
         return;
       }
@@ -163,7 +163,7 @@ export const LiveChatWidgetStateful = props => {
             type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
             payload: null
           });
-          await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, undefined, undefined, inMemoryState, props);
+          await setPreChatAndInitiateChat(facadeChatSDK, dispatch, setAdapter, undefined, undefined, inMemoryState, props);
         }
         return;
       } else {
@@ -233,7 +233,7 @@ export const LiveChatWidgetStateful = props => {
       });
     }
     if (((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_callingoptions) !== E2VVOptions.NoCalling) {
-      initCallingSdk(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
+      initCallingSdk(facadeChatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
         sdkCreated && dispatch({
           type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
           payload: true
@@ -265,9 +265,9 @@ export const LiveChatWidgetStateful = props => {
   useEffect(() => {
     var _state$appStates6;
     if ((state === null || state === void 0 ? void 0 : (_state$appStates6 = state.appStates) === null || _state$appStates6 === void 0 ? void 0 : _state$appStates6.hideStartChatButton) === true) {
-      var _props$chatConfig3, _props$chatConfig3$Li;
+      var _props$chatConfig3, _props$chatConfig3$Li, _props$chatConfig4, _props$chatConfig4$Li;
       //handle OOH pane
-      if ((props === null || props === void 0 ? void 0 : (_props$chatConfig3 = props.chatConfig) === null || _props$chatConfig3 === void 0 ? void 0 : (_props$chatConfig3$Li = _props$chatConfig3.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig3$Li === void 0 ? void 0 : _props$chatConfig3$Li.OutOfOperatingHours.toLowerCase()) === "true") {
+      if (typeof (props === null || props === void 0 ? void 0 : (_props$chatConfig3 = props.chatConfig) === null || _props$chatConfig3 === void 0 ? void 0 : (_props$chatConfig3$Li = _props$chatConfig3.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig3$Li === void 0 ? void 0 : _props$chatConfig3$Li.OutOfOperatingHours) === "string" && (props === null || props === void 0 ? void 0 : (_props$chatConfig4 = props.chatConfig) === null || _props$chatConfig4 === void 0 ? void 0 : (_props$chatConfig4$Li = _props$chatConfig4.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig4$Li === void 0 ? void 0 : _props$chatConfig4$Li.OutOfOperatingHours.toLowerCase()) === "true") {
         dispatch({
           type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
           payload: ConversationState.OutOfOffice
@@ -290,7 +290,7 @@ export const LiveChatWidgetStateful = props => {
 
   // useEffect for custom context
   useEffect(() => {
-    var _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps11;
+    var _facadeChatSDK$getCha3, _facadeChatSDK$getCha4, _facadeChatSDK$getCha5, _facadeChatSDK$getCha6, _props$controlProps11;
     // Add the custom context on receiving the SetCustomContext event
     BroadcastService.getMessageByEventName(BroadcastEvent.SetCustomContext).subscribe(msg => {
       TelemetryHelper.logActionEvent(LogLevel.INFO, {
@@ -343,7 +343,7 @@ export const LiveChatWidgetStateful = props => {
         if (callInProgress.current === false && dateNow - lastLWICheckTimeRef.current > Constants.LWICheckOnVisibilityTimeout) {
           lastLWICheckTimeRef.current = dateNow;
           callInProgress.current = true;
-          const conversationDetails = await getConversationDetailsCall(chatSDK);
+          const conversationDetails = await getConversationDetailsCall(facadeChatSDK);
           if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === LiveWorkItemState.WrapUp || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === LiveWorkItemState.Closed) {
             dispatch({
               type: LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
@@ -359,11 +359,15 @@ export const LiveChatWidgetStateful = props => {
       }
     });
     BroadcastService.getMessageByEventName(BroadcastEvent.NetworkReconnected).subscribe(async () => {
-      var _window2, _window2$location;
-      if (isThisSessionPopout((_window2 = window) === null || _window2 === void 0 ? void 0 : (_window2$location = _window2.location) === null || _window2$location === void 0 ? void 0 : _window2$location.href)) {
+      var _window2, _window2$location, _inMemoryState$appSta;
+      const inMemoryState = executeReducer(state, {
+        type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
+        payload: null
+      });
+      if (isThisSessionPopout((_window2 = window) === null || _window2 === void 0 ? void 0 : (_window2$location = _window2.location) === null || _window2$location === void 0 ? void 0 : _window2$location.href) || (inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.conversationState) !== ConversationState.Active) {
         return;
       }
-      const conversationDetails = await getConversationDetailsCall(chatSDK);
+      const conversationDetails = await getConversationDetailsCall(facadeChatSDK);
       if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === LiveWorkItemState.WrapUp || (conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.state) === LiveWorkItemState.Closed) {
         dispatch({
           type: LiveChatWidgetActionType.SET_CHAT_DISCONNECT_EVENT_RECEIVED,
@@ -397,9 +401,9 @@ export const LiveChatWidgetStateful = props => {
 
     // Start chat from SDK Event
     BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(msg => {
-      var _props$chatConfig4, _props$chatConfig4$Li, _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4;
+      var _props$chatConfig5, _props$chatConfig5$Li, _props$chatConfig6, _props$chatConfig6$Li, _msg$payload5, _msg$payload6, _msg$payload7, _msg$payload9, _inMemoryState$appSta2, _inMemoryState$appSta3, _inMemoryState$appSta4, _inMemoryState$appSta5;
       // If chat is out of operating hours chat widget sets the conversation state to OutOfOffice.
-      if ((props === null || props === void 0 ? void 0 : (_props$chatConfig4 = props.chatConfig) === null || _props$chatConfig4 === void 0 ? void 0 : (_props$chatConfig4$Li = _props$chatConfig4.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig4$Li === void 0 ? void 0 : _props$chatConfig4$Li.OutOfOperatingHours.toLowerCase()) === "true") {
+      if (typeof (props === null || props === void 0 ? void 0 : (_props$chatConfig5 = props.chatConfig) === null || _props$chatConfig5 === void 0 ? void 0 : (_props$chatConfig5$Li = _props$chatConfig5.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig5$Li === void 0 ? void 0 : _props$chatConfig5$Li.OutOfOperatingHours) === "string" && (props === null || props === void 0 ? void 0 : (_props$chatConfig6 = props.chatConfig) === null || _props$chatConfig6 === void 0 ? void 0 : (_props$chatConfig6$Li = _props$chatConfig6.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig6$Li === void 0 ? void 0 : _props$chatConfig6$Li.OutOfOperatingHours.toLowerCase()) === "true") {
         (state === null || state === void 0 ? void 0 : state.appStates.isMinimized) && dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
           payload: false
@@ -436,16 +440,16 @@ export const LiveChatWidgetStateful = props => {
       inMemoryState.domainStates.customContext = msg === null || msg === void 0 ? void 0 : (_msg$payload9 = msg.payload) === null || _msg$payload9 === void 0 ? void 0 : _msg$payload9.customContext;
 
       // Only initiate new chat if widget runtime state is one of the followings
-      if (((_inMemoryState$appSta = inMemoryState.appStates) === null || _inMemoryState$appSta === void 0 ? void 0 : _inMemoryState$appSta.conversationState) === ConversationState.Closed || ((_inMemoryState$appSta2 = inMemoryState.appStates) === null || _inMemoryState$appSta2 === void 0 ? void 0 : _inMemoryState$appSta2.conversationState) === ConversationState.InActive || ((_inMemoryState$appSta3 = inMemoryState.appStates) === null || _inMemoryState$appSta3 === void 0 ? void 0 : _inMemoryState$appSta3.conversationState) === ConversationState.Postchat) {
+      if (((_inMemoryState$appSta2 = inMemoryState.appStates) === null || _inMemoryState$appSta2 === void 0 ? void 0 : _inMemoryState$appSta2.conversationState) === ConversationState.Closed || ((_inMemoryState$appSta3 = inMemoryState.appStates) === null || _inMemoryState$appSta3 === void 0 ? void 0 : _inMemoryState$appSta3.conversationState) === ConversationState.InActive || ((_inMemoryState$appSta4 = inMemoryState.appStates) === null || _inMemoryState$appSta4 === void 0 ? void 0 : _inMemoryState$appSta4.conversationState) === ConversationState.Postchat) {
         BroadcastService.postMessage({
           eventName: BroadcastEvent.ChatInitiated
         });
-        prepareStartChat(props, chatSDK, inMemoryState, dispatch, setAdapter);
+        prepareStartChat(props, facadeChatSDK, inMemoryState, dispatch, setAdapter);
         return;
       }
 
       // If minimized, maximize the chat
-      if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta4 = inMemoryState.appStates) === null || _inMemoryState$appSta4 === void 0 ? void 0 : _inMemoryState$appSta4.isMinimized) === true) {
+      if ((inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta5 = inMemoryState.appStates) === null || _inMemoryState$appSta5 === void 0 ? void 0 : _inMemoryState$appSta5.isMinimized) === true) {
         var _inMemoryState$domain, _inMemoryState$domain2, _inMemoryState$domain3, _inMemoryState$domain4;
         dispatch({
           type: LiveChatWidgetActionType.SET_MINIMIZED,
@@ -492,7 +496,7 @@ export const LiveChatWidgetStateful = props => {
           Event: TelemetryEvent.PrepareEndChat,
           Description: PrepareEndChatDescriptionConstants.InitiateEndChatReceived
         });
-        endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat);
+        endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat);
       }
       BroadcastService.postMessage({
         eventName: BroadcastEvent.CloseChat
@@ -505,7 +509,7 @@ export const LiveChatWidgetStateful = props => {
     });
 
     // Listen to end chat event from other tabs
-    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
+    const endChatEventName = getWidgetEndChatEventName((_facadeChatSDK$getCha3 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha3 === void 0 ? void 0 : (_facadeChatSDK$getCha4 = _facadeChatSDK$getCha3.omnichannelConfig) === null || _facadeChatSDK$getCha4 === void 0 ? void 0 : _facadeChatSDK$getCha4.orgId, (_facadeChatSDK$getCha5 = facadeChatSDK.getChatSDK()) === null || _facadeChatSDK$getCha5 === void 0 ? void 0 : (_facadeChatSDK$getCha6 = _facadeChatSDK$getCha5.omnichannelConfig) === null || _facadeChatSDK$getCha6 === void 0 ? void 0 : _facadeChatSDK$getCha6.widgetId, ((_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
     BroadcastService.getMessageByEventName(endChatEventName).subscribe(msg => {
       var _msg$payload10;
       if ((msg === null || msg === void 0 ? void 0 : (_msg$payload10 = msg.payload) === null || _msg$payload10 === void 0 ? void 0 : _msg$payload10.runtimeId) !== TelemetryManager.InternalTelemetryData.lcwRuntimeId) {
@@ -513,9 +517,9 @@ export const LiveChatWidgetStateful = props => {
           Event: TelemetryEvent.PrepareEndChat,
           Description: "Received EndChat BroadcastEvent from other tabs. Closing this chat."
         });
-        endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, false);
+        endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, false);
         endChatStateCleanUp(dispatch);
-        chatSDKStateCleanUp(chatSDK);
+        chatSDKStateCleanUp(facadeChatSDK.getChatSDK());
         return;
       }
     });
@@ -557,7 +561,7 @@ export const LiveChatWidgetStateful = props => {
   useEffect(() => {
     // On new message
     if (state.appStates.conversationState === ConversationState.Active) {
-      chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
+      facadeChatSDK === null || facadeChatSDK === void 0 ? void 0 : facadeChatSDK.onNewMessage(() => {
         // Track the message count
         currentMessageCountRef.current++;
         dispatch({
@@ -645,7 +649,7 @@ export const LiveChatWidgetStateful = props => {
         Event: TelemetryEvent.PrepareEndChat,
         Description: PrepareEndChatDescriptionConstants.CustomerCloseChatOnFailureOrPostChat
       });
-      endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, true);
+      endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, true, false, true);
       return;
     }
 
@@ -655,7 +659,7 @@ export const LiveChatWidgetStateful = props => {
         Event: TelemetryEvent.PrepareEndChat,
         Description: PrepareEndChatDescriptionConstants.CustomerCloseInactiveChat
       });
-      endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
+      endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, true);
       return;
     }
     if ((state === null || state === void 0 ? void 0 : (_state$appStates12 = state.appStates) === null || _state$appStates12 === void 0 ? void 0 : _state$appStates12.conversationEndedBy) === ConversationEndEntity.Agent || (state === null || state === void 0 ? void 0 : (_state$appStates13 = state.appStates) === null || _state$appStates13 === void 0 ? void 0 : _state$appStates13.conversationEndedBy) === ConversationEndEntity.Bot) {
@@ -666,7 +670,7 @@ export const LiveChatWidgetStateful = props => {
     }
 
     // All other cases
-    prepareEndChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter);
+    prepareEndChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter);
   }, [state === null || state === void 0 ? void 0 : (_state$appStates14 = state.appStates) === null || _state$appStates14 === void 0 ? void 0 : _state$appStates14.conversationEndedBy]);
 
   // Publish chat widget state
@@ -699,13 +703,13 @@ export const LiveChatWidgetStateful = props => {
 
   // Handle Chat disconnect cases
   useEffect(() => {
-    var _inMemoryState$appSta5;
+    var _inMemoryState$appSta6;
     const inMemoryState = executeReducer(state, {
       type: LiveChatWidgetActionType.GET_IN_MEMORY_STATE,
       payload: null
     });
     handleChatDisconnect(props, inMemoryState, setWebChatStyles);
-    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta5 = inMemoryState.appStates) === null || _inMemoryState$appSta5 === void 0 ? void 0 : _inMemoryState$appSta5.chatDisconnectEventReceived;
+    const chatDisconnectState = inMemoryState === null || inMemoryState === void 0 ? void 0 : (_inMemoryState$appSta6 = inMemoryState.appStates) === null || _inMemoryState$appSta6 === void 0 ? void 0 : _inMemoryState$appSta6.chatDisconnectEventReceived;
     if (chatDisconnectState && adapter) {
       try {
         adapter.end();
@@ -737,7 +741,7 @@ export const LiveChatWidgetStateful = props => {
       Event: TelemetryEvent.PrepareEndChat,
       Description: PrepareEndChatDescriptionConstants.BrowserUnload
     });
-    endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, false);
+    endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, false, false, false);
     // Clean local storage
     (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventId);
 
@@ -750,16 +754,16 @@ export const LiveChatWidgetStateful = props => {
       eventName: BroadcastEvent.ClosePopoutWindow
     });
   };
-  const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch);
+  const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(facadeChatSDK, dispatch);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab);
-  const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab);
+  const prepareStartChatRelay = () => prepareStartChat(props, facadeChatSDK, state, dispatch, setAdapter);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, dispatch, setAdapter, state, props, optionalParams, persistedState);
+  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(facadeChatSDK, dispatch, setAdapter, state, props, optionalParams, persistedState);
   const confirmationPaneProps = initConfirmationPropsComposer(props);
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const prepareEndChatRelay = () => prepareEndChat(props, chatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter);
-  const webChatProps = initWebChatComposer(props, state, dispatch, chatSDK, endChatRelay);
+  const prepareEndChatRelay = () => prepareEndChat(props, facadeChatSDK, state, dispatch, setAdapter, setWebChatStyles, adapter);
+  const webChatProps = initWebChatComposer(props, state, dispatch, facadeChatSDK, endChatRelay);
   const downloadTranscriptProps = createDownloadTranscriptProps(props.downloadTranscriptProps, {
     ...(defaultWebChatContainerStatefulProps === null || defaultWebChatContainerStatefulProps === void 0 ? void 0 : defaultWebChatContainerStatefulProps.webChatStyles),
     ...((_props$webChatContain8 = props.webChatContainerProps) === null || _props$webChatContain8 === void 0 ? void 0 : _props$webChatContain8.webChatStyles)
@@ -785,7 +789,7 @@ export const LiveChatWidgetStateful = props => {
   };
 
   // Add 'omnichannel-chat-widget' OC User Agent if not already set
-  setOcUserAgent(chatSDK);
+  setOcUserAgent(facadeChatSDK.getChatSDK());
   const directLine = ((_livechatProps$webCha = livechatProps.webChatContainerProps) === null || _livechatProps$webCha === void 0 ? void 0 : _livechatProps$webCha.directLine) ?? adapter ?? defaultWebChatContainerStatefulProps.directLine;
   const userID = directLine.getState ? directLine === null || directLine === void 0 ? void 0 : directLine.getState("acs.userId") : "teamsvisitor";
 

package/lib/esm/components/reconnectchatpanestateful/ReconnectChatPaneStateful.js

@@ -6,11 +6,13 @@ import { ReconnectChatPane } from "@microsoft/omnichannel-chat-components";
 import { TelemetryHelper } from "../../common/telemetry/TelemetryHelper";
 import { setFocusOnElement } from "../../common/utils";
 import useChatContextStore from "../../hooks/useChatContextStore";
-import useChatSDKStore from "../../hooks/useChatSDKStore";
+import useFacadeChatSDKStore from "../../hooks/useFacadeChatSDKStore";
 export const ReconnectChatPaneStateful = props => {
   const [state, dispatch] = useChatContextStore();
   // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const chatSDK = useChatSDKStore();
+  //const chatSDK: any = useChatSDKStore();
+  const [facadeChatSDK] = useFacadeChatSDKStore();
+  const chatSDK = facadeChatSDK.getChatSDK();
   const {
     reconnectChatProps,
     initStartChat

package/lib/esm/components/webchatcontainerstateful/common/mockchatsdk.js

@@ -1,8 +1,8 @@
 function _defineProperty(obj, key, value) { key = _toPropertyKey(key); if (key in obj) { Object.defineProperty(obj, key, { value: value, enumerable: true, configurable: true, writable: true }); } else { obj[key] = value; } return obj; }
 function _toPropertyKey(arg) { var key = _toPrimitive(arg, "string"); return typeof key === "symbol" ? key : String(key); }
 function _toPrimitive(input, hint) { if (typeof input !== "object" || input === null) return input; var prim = input[Symbol.toPrimitive]; if (prim !== undefined) { var res = prim.call(input, hint || "default"); if (typeof res !== "object") return res; throw new TypeError("@@toPrimitive must return a primitive value."); } return (hint === "string" ? String : Number)(input); }
-import { ParticipantType } from "../../../common/Constants";
 import MockAdapter from "./mockadapter";
+import { ParticipantType } from "../../../common/Constants";
 export class MockChatSDK {
   constructor() {
     // eslint-disable-next-line @typescript-eslint/no-explicit-any
@@ -59,6 +59,9 @@ export class MockChatSDK {
   getVoiceVideoCalling() {
     return null;
   }
+  setAuthTokenProvider() {
+    return null;
+  }
   getLiveChatConfig() {
     return {
       LiveWSAndLiveChatEngJoin: {

package/lib/esm/components/webchatcontainerstateful/webchatcontroller/middlewares/renderingmiddlewares/typingIndicatorMiddleware.js

@@ -12,7 +12,7 @@ import { defaultTypingIndicatorBubbleStyles } from "./defaultStyles/defaultTypin
 import { defaultTypingIndicatorContainerStyles } from "./defaultStyles/defaultTypingIndicatorContainerStyles";
 import { defaultTypingIndicatorMessageStyles } from "./defaultStyles/defaultTypingIndicatorMessageStyles";
 import { useChatContextStore } from "../../../../..";
-import useChatSDKStore from "../../../../../hooks/useChatSDKStore";
+import useFacadeSDKStore from "../../../../../hooks/useFacadeChatSDKStore";
 
 // eslint-disable-next-line @typescript-eslint/no-explicit-any
 const TypingIndicator = _ref => {
@@ -21,10 +21,10 @@ const TypingIndicator = _ref => {
     activeTyping,
     visible
   } = _ref;
-  // eslint-disable-next-line @typescript-eslint/no-explicit-any
-  const chatSDK = useChatSDKStore();
+  const [facadeChatSDK] = useFacadeSDKStore();
   const [state] = useChatContextStore();
-  const debounceTyping = useCallback(debounceLeading(() => chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.sendTypingEvent()), []);
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const debounceTyping = useCallback(debounceLeading(() => facadeChatSDK === null || facadeChatSDK === void 0 ? void 0 : facadeChatSDK.sendTypingEvent()), []);
   if (!activeTyping || Object.keys(activeTyping).length === 0 || ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.LiveChatVersion) === 1 && !visible) {
     return null;
   }

package/lib/esm/contexts/FacadeChatSDKStore.js

@@ -0,0 +1,4 @@
+import { createContext } from "react";
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any, @typescript-eslint/no-unused-vars, @typescript-eslint/no-empty-function
+export const FacadeChatSDKStore = /*#__PURE__*/createContext([undefined, facadeChatSDK => {}]);

package/lib/esm/hooks/useFacadeChatSDKStore.js

@@ -0,0 +1,10 @@
+import { FacadeChatSDKStore } from "../contexts/FacadeChatSDKStore";
+import { useContext } from "react";
+const useFacadeChatSDKStore = () => {
+  const facadeChatSDK = useContext(FacadeChatSDKStore);
+  if (!facadeChatSDK) {
+    throw new Error("This hook is not called on component that is descendants of <FacadeSDKStore.Provider>, or FacadeSDKStore is not passed into LiveChatWidget component.");
+  }
+  return facadeChatSDK;
+};
+export default useFacadeChatSDKStore;

package/lib/esm/index.js

@@ -1,9 +1,10 @@
 import { BroadcastService, decodeComponentString, encodeComponentString } from "@microsoft/omnichannel-chat-components";
-import useChatContextStore from "./hooks/useChatContextStore";
-import useChatSDKStore from "./hooks/useChatSDKStore";
 import { getWidgetCacheId, getWidgetEndChatEventName } from "./common/utils";
 import { ConversationState } from "./contexts/common/ConversationState";
+import useChatContextStore from "./hooks/useChatContextStore";
+import useChatSDKStore from "./hooks/useChatSDKStore";
+import useFacadeChatSDKStore from "./hooks/useFacadeChatSDKStore";
 export { default as LiveChatWidget } from "./components/livechatwidget/LiveChatWidget";
 export { getMockChatSDKIfApplicable } from "./components/livechatwidget/common/getMockChatSDKIfApplicable";
-export { encodeComponentString, decodeComponentString, BroadcastService, useChatSDKStore, useChatContextStore };
-export { getWidgetCacheId, getWidgetEndChatEventName, ConversationState };
+export { getWidgetCacheId, getWidgetEndChatEventName, ConversationState };
+export { encodeComponentString, decodeComponentString, BroadcastService, useChatSDKStore, useChatContextStore, useFacadeChatSDKStore };

package/lib/esm/plugins/createChatTranscript.js

@@ -648,7 +648,7 @@ class TranscriptHTMLBuilder {
     return htmlData;
   }
 }
-const createChatTranscript = async function (transcript, chatSDK) {
+const createChatTranscript = async function (transcript, facadeChatSDK) {
   let renderAttachments = arguments.length > 2 && arguments[2] !== undefined ? arguments[2] : false;
   let transcriptOptions = arguments.length > 3 && arguments[3] !== undefined ? arguments[3] : {};
   // eslint-disable-line @typescript-eslint/no-explicit-any
@@ -675,7 +675,7 @@ const createChatTranscript = async function (transcript, chatSDK) {
           id: references[0],
           type: metadata[0].contentType
         };
-        const blob = await chatSDK.downloadFileAttachment(fileMetadata);
+        const blob = await facadeChatSDK.downloadFileAttachment(fileMetadata);
         const base64 = await convertBlobToBase64(blob);
         message.contentUrl = base64;
       }

package/lib/types/common/facades/FacadeChatSDK.d.ts

@@ -0,0 +1,71 @@
+import { ChatAdapter, ChatSDKMessage, GetAgentAvailabilityResponse, GetLiveChatTranscriptResponse, GetVoiceVideoCallingResponse, IFileInfo, IRawMessage, MaskingRules, OmnichannelChatSDK, VoiceVideoCallingOptionalParams } from "@microsoft/omnichannel-chat-sdk";
+import { IFacadeChatSDKInput } from "./types/IFacadeChatSDKInput";
+import ChatAdapterOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/messaging/ChatAdapterOptionalParams";
+import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
+import ChatReconnectContext from "@microsoft/omnichannel-chat-sdk/lib/core/ChatReconnectContext";
+import ChatReconnectOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/ChatReconnectOptionalParams";
+import ChatTranscriptBody from "@microsoft/omnichannel-chat-sdk/lib/core/ChatTranscriptBody";
+import EmailLiveChatTranscriptOptionaParams from "@microsoft/omnichannel-chat-sdk/lib/core/EmailLiveChatTranscriptOptionalParams";
+import EndChatOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/EndChatOptionalParams";
+import FileMetadata from "@microsoft/omnichannel-amsclient/lib/FileMetadata";
+import GetAgentAvailabilityOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetAgentAvailabilityOptionalParams";
+import GetChatTokenOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetChatTokenOptionalParams";
+import GetConversationDetailsOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetConversationDetailsOptionalParams";
+import GetLiveChatConfigOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetLiveChatConfigOptionalParams";
+import GetLiveChatTranscriptOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/GetLiveChatTranscriptOptionalParams";
+import IChatToken from "@microsoft/omnichannel-chat-sdk/lib/external/IC3Adapter/IChatToken";
+import IFileMetadata from "@microsoft/omnichannel-ic3core/lib/model/IFileMetadata";
+import IMessage from "@microsoft/omnichannel-ic3core/lib/model/IMessage";
+import IRawThread from "@microsoft/omnichannel-ic3core/lib/interfaces/IRawThread";
+import InitializeOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/InitializeOptionalParams";
+import LiveWorkItemDetails from "@microsoft/omnichannel-chat-sdk/lib/core/LiveWorkItemDetails";
+import OmnichannelMessage from "@microsoft/omnichannel-chat-sdk/lib/core/messaging/OmnichannelMessage";
+import OnNewMessageOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/messaging/OnNewMessageOptionalParams";
+import { ParticipantsRemovedEvent } from "@azure/communication-signaling";
+import PostChatContext from "@microsoft/omnichannel-chat-sdk/lib/core/PostChatContext";
+import StartChatOptionalParams from "@microsoft/omnichannel-chat-sdk/lib/core/StartChatOptionalParams";
+export declare class FacadeChatSDK {
+    private chatSDK;
+    private chatConfig;
+    private token;
+    private expiration;
+    private isAuthenticated;
+    private getAuthToken?;
+    private sdkMocked;
+    isSDKMocked(): boolean;
+    getChatSDK(): OmnichannelChatSDK;
+    destroy(): void;
+    isTokenSet(): boolean;
+    constructor(input: IFacadeChatSDKInput);
+    private convertExpiration;
+    private isTokenExpired;
+    private setToken;
+    private tokenRing;
+    private validateAndExecuteCall;
+    initialize(optionalParams?: InitializeOptionalParams): Promise<ChatConfig>;
+    getChatReconnectContext(optionalParams?: ChatReconnectOptionalParams): Promise<ChatReconnectContext>;
+    startChat(optionalParams?: StartChatOptionalParams): Promise<void>;
+    endChat(optionalParams?: EndChatOptionalParams): Promise<void>;
+    getCurrentLiveChatContext(): Promise<object>;
+    getConversationDetails(optionalParams?: GetConversationDetailsOptionalParams): Promise<LiveWorkItemDetails>;
+    getPreChatSurvey(parse?: boolean): Promise<any>;
+    getLiveChatConfig(optionalParams?: GetLiveChatConfigOptionalParams): Promise<ChatConfig>;
+    getChatToken(cached?: boolean, optionalParams?: GetChatTokenOptionalParams): Promise<IChatToken>;
+    getCallingToken(): Promise<string>;
+    getMessages(): Promise<IMessage[] | OmnichannelMessage[] | undefined>;
+    getDataMaskingRules(): Promise<MaskingRules>;
+    sendMessage(message: ChatSDKMessage): Promise<void>;
+    onNewMessage(onNewMessageCallback: CallableFunction, optionalParams?: OnNewMessageOptionalParams | unknown): Promise<void>;
+    sendTypingEvent(): Promise<void>;
+    onTypingEvent(onTypingEventCallback: CallableFunction): Promise<void>;
+    onAgentEndSession(onAgentEndSessionCallback: (message: IRawThread | ParticipantsRemovedEvent) => void): Promise<void>;
+    uploadFileAttachment(fileInfo: IFileInfo | File): Promise<IRawMessage | OmnichannelMessage>;
+    downloadFileAttachment(fileMetadata: FileMetadata | IFileMetadata): Promise<Blob>;
+    emailLiveChatTranscript(body: ChatTranscriptBody, optionalParams?: EmailLiveChatTranscriptOptionaParams): Promise<void>;
+    getLiveChatTranscript(optionalParams?: GetLiveChatTranscriptOptionalParams): Promise<GetLiveChatTranscriptResponse>;
+    createChatAdapter(optionalParams?: ChatAdapterOptionalParams): Promise<ChatAdapter>;
+    isVoiceVideoCallingEnabled(): Promise<boolean>;
+    getVoiceVideoCalling(params?: VoiceVideoCallingOptionalParams): Promise<GetVoiceVideoCallingResponse>;
+    getPostChatSurveyContext(): Promise<PostChatContext>;
+    getAgentAvailability(optionalParams?: GetAgentAvailabilityOptionalParams): Promise<GetAgentAvailabilityResponse>;
+}

package/lib/types/common/facades/types/IFacadeChatSDKInput.d.ts

@@ -0,0 +1,13 @@
+import ChatConfig from "@microsoft/omnichannel-chat-sdk/lib/core/ChatConfig";
+import { OmnichannelChatSDK } from "@microsoft/omnichannel-chat-sdk";
+export interface IFacadeChatSDKInput {
+    chatSDK: OmnichannelChatSDK;
+    chatConfig: ChatConfig;
+    isAuthenticated: boolean;
+    isSDKMocked: boolean;
+    getAuthToken?: (authClientFunction?: string) => Promise<string | null>;
+}
+export interface PingResponse {
+    result: boolean;
+    message: string;
+}

package/lib/types/common/telemetry/TelemetryConstants.d.ts

@@ -175,6 +175,7 @@ export declare enum TelemetryEvent {
     SendTypingIndicatorSucceeded = "SendTypingIndicatorSucceeded",
     SendTypingIndicatorFailed = "SendTypingIndicatorFailed",
     WebChatEvent = "WebChatEvent",
+    FacadeChatSDKEvent = "FacadeChatSDKEvent",
     PreChatSurveyStartChatMethodFailed = "PreChatSurveyStartChatMethodFailed",
     ChatAlreadyTriggered = "ChatAlreadyTriggered",
     StartProactiveChatEventReceived = "StartProactiveChatEventReceived",
@@ -204,7 +205,11 @@ export declare enum TelemetryEvent {
     PostChatSurveyLoaded = "PostChatSurveyLoaded",
     ChatDisconnectThreadEventReceived = "ChatDisconnectThreadEventReceived",
     HiddenAdaptiveCardMessageReceived = "HiddenAdaptiveCardMessageReceived",
-    EndingAdapterAfterDisconnectionError = "EndingAdapterAfterDisconnectionError"
+    EndingAdapterAfterDisconnectionError = "EndingAdapterAfterDisconnectionError",
+    NewTokenSuccess = "NewTokenSuccess",
+    NewTokenFailed = "NewTokenFailed",
+    NewTokenExpired = "NewTokenExpired",
+    TokenEmptyOrSame = "TokenEmptyOrSame"
 }
 export interface TelemetryInput {
     scenarioType: ScenarioType;

package/lib/types/common/telemetry/TelemetryHelper.d.ts

@@ -37,4 +37,5 @@ export declare class TelemetryHelper {
     static logSDKEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logConfigDataEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
     static logWebChatEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
+    static logFacadeChatSDKEvent: (logLevel: LogLevel, payload: TelemetryEventWrapper) => void;
 }

package/lib/types/common/telemetry/definitions/Payload.d.ts

@@ -83,4 +83,10 @@ export interface CallingTelemetryData extends BaseTelemetryData {
     ExceptionDetails?: object;
     Description?: string;
 }
+export interface FacadeChatSDKTelemetryData extends BaseTelemetryData {
+    Event?: string;
+    ElapsedTimeInMilliseconds?: number;
+    ExceptionDetails?: object;
+    Description?: string;
+}
 export declare type TelemetryData = ConfigValidationTelemetryData | OCChatSDKTelemetryData | IC3ClientTelemetryData | LoadTelemetryData | ActionTelemetryData | WebChatTelemetryData | CallingTelemetryData | MessageProcessingErrorData;